Looking Glass Go Power Issue – LED Not Lighting Up

[frail helm]

Hello,

Today, I was enjoying using my Looking Glass Go by connecting it to my mobile battery and iPhone.
After a few attempts, the LED light stopped glowing when I connected it to either my mobile battery or iPhone, even though it had been working fine before. Of course, both the mobile battery and iPhone have enough charge to power the device.
Now, I can no longer turn it on.

Is there any way to fix this?

Here is a video showing the issue where the LED is not glowing:
https://www.youtube.com/watch?v=Njeu-OYowt4

Thanks.

[sharp pawn]

Tried a wall socket too?

[jade slate]

@frail helm please try using the included cable and power adapter. If the same behavior occurs please email us at [email protected] so we can get you a replacement

[frail helm]

Yes, I tried it, but it didn't work.