I can no longer log in with my Google account. Please fix this.
#I can't log in with my Google account
sly lance
spice depot
You need to contact our support, share your google email, device model, ingame nickname#tag.
https://www.battleprime.com/support
sly lance
It could take up to 5 days to resolve...
sly lance
@spice depot Is there no prospect of recovery at the moment?
spice depot
<@583638076501262356> Is there no prospect of recovery at the moment?
We are still investigating. It is a very rare case and we cannot reproduce it now.
astral abyss
@spice depot I am facing same issue
spice depot
<@583638076501262356> I am facing same issue
You need to contact our support, share your google email, device model, ingame nickname#tag.
https://www.battleprime.com/support
astral abyss
@shock i did it just now. I was thinking it's device issue because I tried doing the same with my low End android phone , and it gets logged in, but in this new device I can't do that . It's a new issue , I played on this phone with same Gmail account for 8 months , this issue began just after this update
sly lance
@spice depot Yesterday, I asked Chat GPT about possible problems and solutions, and they told me that if I have multiple Google accounts registered, I would likely be able to log in if I deleted all accounts except the one linked to it from my smartphone. I actually tried it, and at least I was able to log in. I sent the same email to support, but I didn't get a reply, so I'm writing this here too, since they didn't seem to have read it.According to chatGPT, if multiple Google accounts are registered on a smartphone, it may become difficult to know which Google account is linked to it. We hope this will help you recover your phone quickly.
sly lance
@shock i did it just now. I was thinking it's device issue because I tried doin...
If you can also delete your Google account from your smartphone to log in, please try it. (You don't need to delete it completely, just unlink it from your smartphone.)
storm kraken
@spice depot I've been facing the same issue after the last update.
@sly lance What is your phone's model ?
@astral abyss What is your phone's model?
sly lance
<@206960549055954945> What is your phone's model ?
my phone is redmagic9pro.Android's version is 15.
storm kraken
I'm using S23 ultra with Android Version 15. Thinking that, is 15 could be the reason!?
On my phone I'm trying to download another apps for train ticket and that is showing me that 'this app is not available for your device because it is made for an older version of android' !
To me, it seems like the problem is with Android version 15!
sly lance
I updated to Android 15 before the game was updated and was able to play without any issues. I think it's simply a bug in the game.
storm kraken
I updated to Android 15 before the game was updated and was able to play without...
Maybe. I've also updated to android 15 two days ago of the game update. I could play the game without issue for several hours.
astral abyss
Still nothing
It's device specific, I tried using another phone i can sign in but that phone is older phone, very old yet I can sign in google. But this new device , I played for 8 months on this new phone and now suddenly this issue appeared. Still nothing
stuck mango
spice depot
Try to update this: https://play.google.com/store/apps/details?id=com.google.android.gms&hl=en
astral abyss
Tried it , it's not working
serene cliff
