SSL Certificate Not Provisioning for Custom Domain on Appwrite Cloud

[rare mortar]

Hello! I need some help with my Appwrite Cloud project.

Project ID: 6878bf3f003760131a6d
Custom Domain: api.hustleproof.app

Problem: I have correctly configured the CNAME record for my custom domain and successfully verified it in the Appwrite console.

However, the correct SSL certificate has not been provisioned. An online SSL checker confirms the server is presenting a default certificate with the common name t.sni-820-default.ssl.fastly.net instead of one for my domain. This is causing a net::ERR_CERT_COMMON_NAME_INVALID error.

Can you please check on your end why the correct certificate is not being provisioned and served for my custom domain? Thank you!

yoo please support team help me out!!!!!!!1

i really need your help please

anyone please respond atleast,it would be very greatful

[grizzled blade]

Literally it has been 9 minutes since you posted this. Please, be patient

@rare mortar Please, create a ticket through the console

As this is a cloud-specific issue so we can't do too much here

[rare mortar]

sure man

[rare mortar]

can you walk me through how to create ticket,i couldn't find any specific option to raise a ticket from console

[grizzled blade]

There's a help/support tab

At the top-right

[rare mortar]

it is just saying to go to discord...

i think it has to be resolved from appwrite team ,manually !

[grizzled blade]

Yes

cc @gray drift

[rare mortar]

yeah please check regarding this issue @gray drift

[grizzled blade]

Please, be patient and avoid pinging

[rare mortar]

ok,sorry for that 😐

[gray drift]

you have a CAA record blocking the certificate generation. Ensure certainly.com is authorized.

[rare mortar]

yeah now understood the isuue,vercel only have letsencrypt.org as authorised