500 Internal Server Error

[vivid gazelle]

please help i cant access the database due to this error

[broken sparrow]

There was a database maintenance. Is this still persisting? If so, specify where are you getting that error. If it's the console, show the browser network tab logs and censor project ID if you want or similar

[jovial canyon]

Same as here the console is not working @broken sparrow

[glad minnow]

I'm currently developing a project hosted in the Frankfurt Cloud region. Over the past few hours, I've been experiencing multiple service interruptions:

• 500 Internal Server Errors when opening my project in the console
• ConnectTimeoutError from the SDK when calling account.get()
• Very slow project dashboard loading (sometimes not loading at all)

These issues occurred despite a stable internet connection, and only resolved temporarily after waiting. I verified that pinging cloud.appwrite.io works fine and my frontend app (Next.js 15.3.3) runs properly — so it appears to be isolated to the backend cloud infrastructure.

Can you please check the stability of the Frankfurt region? If there’s a known incident or degradation, any timeline for resolution or advice for migration would help.

This is affecting active development, and I’d appreciate any guidance or regional recommendations moving forward.

Thank you!

[broken sparrow]

@glad minnow @jovial canyon Is this an empty, newly created project?

[glad minnow]

No it's not new

[broken sparrow]

@glad minnow DM me the project ID

[jovial canyon]

Same as here, it's not new @broken sparrow

[broken sparrow]

DM me the project ID

[cunning helm]

I'm having the same error, my friend who is also on the project doesn't get that error

[broken sparrow]

Please, create a separated post, specify there what are the requests that are failing by checking the network tab in the browser's console and DM me the project ID