#[CLOSED] Phone OTP not arriving

21 messages · Page 1 of 1 (latest)

vestal plume
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I have the Pro plan on Appwrite, and it's been a week now, and I still don't receive verification codes, which are required to let my users in.
I have around 100/200 users daily, and now I'm losing them because of this issue!
(Note: I've been paying all the additional costs for the SMS)

This issue does not happen on all phone numbers, but only on Saudi Arabia (+966) phone numbers, which are the most important ones for me in this case

It was working for months, but suddenly no users are receiving these codes even though no changes were made on the mobile app
I need to know what the issue is and what the options are to fix it

Additional info:
I'm using
React native,
Expo,
Appwrite cloud,
Backend and auth system are also configured to work by Appwrite,
I'm already on production on the App store,

Thanks,
Mountassir

ornate crown
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You were told to DM Steven

vestal plume
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Yes but he didn't answered

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This has been happening for a week now

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Support is not working on the appwrite console

ornate crown
vestal plume
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No, OTP messages has not been arriving for over a week now, i have lost hundreds of users because of this

ornate crown
vestal plume
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I have the pro plan, and it says i should have received support, but none of this is working.
On the Console, support is not working, and on the email, no one responding. So where am i supposed to get it from?

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How long do you think he will take to respond? I just need to know

ornate crown
ornate crown
vestal plume
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The support is to basically throwing me to DM and not answering to mark the ticket as closed? Nah i'm not accepting this

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Look, really, i'm not complaining or anything, i just need a piece of information, what's going on or when it can be fixed, that's it basically like what you would expect from any other support

ornate crown
vestal plume
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Okay i see, but please, i just need to know, where i can get the support from?

ornate crown
vestal plume
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Okay thanks

weary violet
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And don't make duplicate #1072905050399191082 posts