[SOLVED] Unusual activity detected in my project

[snow snow]

Please Unblock me , 1000+ users are complainig and 10+ user did 1 star rating because app not opening

[sly hornet]

Are you running some query that is very slow?

Do you know if the app has something that is loading very slowly?

What's your project ID?

[snow snow]

i was running function , and that failed in 1 or 2 sec

after that this problem came

[sly hornet]

What kind of operation did it have done?

[snow snow]

it do total user count and save in database .
we are doing this because , appwrite does not give count greater than 5000.

[sly hornet]

So it starts paginating?

I think that's the reason. It's a heavy and slow operation

[snow snow]

but for heavy operation , function is using .

[sly hornet]

You should have a function that is being triggered after an user creation that adds 1 to the database number.
That way you don't need to recalculate every X

[snow snow]

and same function is working well in my 2 project from 2 month and it do not give error

[sly hornet]

Yes, but it causes slowdown to the underlying appwrite database

[snow snow]

we will use digital ocean function , but unblock our project

so that user can atleast login iin my app

[sly hornet]

The issue is not the function load, but the load that the operation (read on users) cause.
Doing it in an DO function will not solve the issue.

Unfortunately I can't unblock it. Someone from the team needs to do that

cc @torpid orbit @buoyant garnet

[torpid orbit]

What's your project id?

@snow snow, we reached out to you via email multiple times. Did you see those emails?

[snow snow]

yes i saw right now

but its a email reply thats why its not notified me

so this block happen because of usages reach , how can we fix this .

[snow snow]

please unblock us for 2 days , in between we will fix the pricing or any other issue .

[carmine schooner]

@snow snow sorry for this inconvenience, as Steven mentioned we have reached out multiple times over the last few weeks in addition to all the automated warning the platform has sent. For fixing this you need to increase the budget cap in a way its enough to pay for all resources used.

@snow snow once fixed, I'll make sure the team ensures all services are back asap

[snow snow]

how can we increase the budget cap?

right now it is 10

[carmine schooner]

Org main page -> billing

[snow snow]

we have updated to 25

[snow snow]

can you unblock us now?

[carmine schooner]

Let me check how much it should be based on current usage

[snow snow]

ok

[snow snow]

my usages page showing usages less then 15% , every service of appwrite

[carmine schooner]

I'll move this to DM's so you don't have to share sensitive data over the public channel

[carmine schooner]

For the records and in case some is finding this issue from Google and seeking for similar help, problem was over usage of the Pro plan. The team didn't notice the system alerts and the budget cap prevented a billing bomb. Issue is solved for now.

[snow snow]

yes it solved now