[SOLVED] I am having an error adding a credit card to pay for a Pro account

[zinc harness]

I have deployed a multi-vendor e-commerce mobile application but am having a problem adding a credit card for my payment method. I don't know what the error is as am not getting any details. Am from Malawi, and I use this same card to make payments. I have already sent 3 emails but am seeing any responses. If there is an alternative, please help

[limpid night]

I found your email, I will respond with what I can see from our payment processor

[zinc harness]

please , provide me an alternative, otherwise the app has already started rejecting requests

Users are having this issue just a day after publishing to play store. This is really nightmare after the whole developement to only get crushed by a payment system

[limpid night]

Is the payment method saved? Like I mentioned in the email, the error comes from your bank so you will need to contact them to see why they are blocking the transaction

[zinc harness]

No, it is not, I was trying to add it to the appwrite system

[limpid night]

Where are you adding it at? When trying to upgrade or on your billing tab? If you can get the payment method saved first on the billing tab I can give you a coupon code that should help

[zinc harness]

Am at the adding payment method

[limpid night]

Try on the billing tab

[zinc harness]

ok

You see, I have been developing the app on a free plan. It worked, and now Iam switching to a Pro plan. I dont have a billing account/method. Am trying to add now. Thats where am facing this issue.

[limpid night]

Should be this tab when you’re on the main cloud page, scrolling down should give option to add payment method

[zinc harness]

ok, let me try this

I think it could really be my bank service...everything is failing.

I DONT KNOW IF THERE COULD BE A WAY YOU COULD HELP US TEMPORARILY TO SEND THE PAYMENT TO ANY ACCOUNT THAT COULD HELP US BE BACK ONLINE right away as the app is down while new users are trying to create their accounts in mass. Making it worse, we have an advert scheduled in 4 hours on our local TV Channel, paid and slotted!

Am from Malawi(Africa) and our banks can be terrible!! This could take an unpredictable time for them to sort out, and with it, kill a very promising product

[limpid night]

I totally get it, let me see what we can do to help you out here

cc @mortal goblet

[zinc harness]

we have the money ready to send

[mortal goblet]

@zinc harness I've temporarily disabled the limit on your project. However we don't have anything in place at the moment to accept payment directly.

[zinc harness]

We are engaging the bank on our side to clear this out, so we can add our credit cards and make payments right away

[zinc harness]

And thanks alot for saving our project

[rocky canyon]

@zinc harness I've just messaged you. Please look at your DMs.

[bitter trail]

Ps: for the future you can try to reduce the bandwidth with image optimization (preview endpoint to set a lower image size and quality) and database
Query.select()

[zinc harness]

will sure try to see how best to improve this

[bitter trail]

This issue is solved now?

[rocky canyon]

Yeh, for the records the issue was with issuing bank.

[bitter trail]

Great! I'm marking this as solved then!