[SOLVED] Please Solve otp problem sir , from 8 days its been a big problem .

[cyan wagon]

Please Solve otp problem sir , from 8 days its been a big problem .

[sharp haven]

It's a provider issue, so appwrite cannot do too much there in such aspect. Are you sure anyways you're specifying the phone number correctly?

[cyan wagon]

but its appwrite responsibility to talk with provider , we dont know which provider does appwrite use.

[cyan wagon]

i have checked many times with correct phone number.

[sharp haven]

They do that

[sharp haven]

I saw it's working again for most providers. Does it work too in your case?

[cyan wagon]

no its not working

[blazing nacelle]

sorry it's not working for you. it seems some phones/phone numbers just don't work with our provider. we're discussing ways to improve this

[cyan wagon]

its not only have problem in my phone , i have checked in more then 50 phone and different phone number by myself and our 1000+ users have said about this issue.

[cyan wagon]

if you have indian phone number , just check by urself , you will see.

[blazing nacelle]

we have checked. some people recieve it, while others don't

[cyan wagon]

from 1 week , i think no one receive.

see there is no new user from 1 week , because they do not get a otp.

[blazing nacelle]

I'm pretty sure this is a different problem. Usage on cloud stopped working early October.

[cyan wagon]

so it means all users faced this problem because of their phone and phone number , appwrite do not has any fault?

[blazing nacelle]

the usage data problem, yes. usage data in general has stopped working. if you go to the overview page of your project, you'll also see 0 for everything after October 5 or something. the usage problem is unrelated to your users not receiving OTPs

[cyan wagon]

i want to know the exact reason why otp not send , and when will it fixed , user abuses us for not able to see app content .

[cyan wagon]

Now otp start coming after 8 days . Thank you appwrite team.

[sharp haven]

It was a problem related to the provider, so probably they solved it 😅

Not Appwrite but the provider

[cyan wagon]

right now otp is working fine , but you say that it is the problem of provider , appwrite cloud do not give us way to change provider , so its appwrite problem.

[tired pike]

We are having discussions internally on how to improve this process 🙂
It has been taken note of, and is being handled by the team!

@cyan wagon will be marking this issue as solved now, since you are receiving the otp. For the provider, our team is working to improve it, will keep you updated on that. Keep an eye out in our GitHub discussions or #📢│announcements channel for more product updates 🙂

Please Solve otp problem sir , from 8 days its been a big problem . [SOLVED]

[blazing nacelle]

[SOLVED] Please Solve otp problem sir , from 8 days its been a big problem .

[round osprey]

Still i have same issue
i wait for long time still i did not get solution

[sharp haven]

Please create a new post

[round osprey]

It's been 7 days since I posted my query
Still haven't received a response
https://discord.com/channels/564160730845151244/1299059824104964201