#why it says `Can't find FULLTEXT index matching the column list`, when i do have the index

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hollow arch
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the attachment shows my code. I'm trying to search a string array type column, but want to exclude docs that have a specific text, using the notEqual method. I've created a fullText type index with both of the columns included (the second attachment shows my index). but it still throws an error in the console saying Server Error. when I checked the container logs, I found Can't find FULLTEXT index matching the column list. don't know what's happening

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hollow arch
hearty cape
hollow arch