SUBMIT A BUG REPORT

[lusty agate]

❓ ARE BUG REPORTS IMPORTANT?

Muse Dash receives updates every month and to add new content, some of the code must eventually change. But, on more than one occasion, bugs may not be visible during development and cause problems when they are released as updates.

Whether a problem is simple or complex, you MUST REPORT IT!
If there is a problem that is affecting you, there may be other players who are suffering from the same problem.
Bug Reports this may take a few minutes, but it will help the developers fix the game in future updates.

You can check about new issues of Muse Dash here:
https://discord.com/channels/562539936109035520/1187150617639133244

[lusty agate]

📝 WHAT I NEED TO REPORT A BUG?

This really depends on the type of bug you have experienced, but it is usually recommended to have in hand the following data:

• 🎦 EVIDENCE: A clip of the bug or problem you are experiencing is always helpful. Try to take a screenshot or a clip of how to reproduce the bug, so it will be easier to have more context.

• 📦 GAME VERSION: Make sure you are using the latest version of the game available in the store. Maybe you have an outdated game and because of this you are experiencing a malfunction.

• 🛠️ OS & DEVICE: Collect information from your system! You may be experiencing problems due to the operating system you are using and the devs are not aware of this.

• ⏳ PATIENCE: Bug reports may take some time to be answered, because they are not automatic. This can cause the process to take between 1 to 10 days.

[lusty agate]

🗃️ WHERE SHOULD I REPORT BUGS?

🅰️ - BASIC BUG REPORT

🔗 service.peropero.net is simple to use!
Fill the form based on the bug or problem you are experiencing in Muse Dash and send it.
The developers will reply you an email once they read your submition in an interval of 1 to 10 days.

Click on the blue numbers to read how to obtain the data on the screen:
[「1」](#1139176889089544294 message) - [「2」](#1139176889089544294 message) - [「3」](#1139176889089544294 message) - [「4」](#1139176889089544294 message)

🅱️ - ADVANCED BUG REPORT

In some cases it will be necessary to attach extra data or evidence to the bug report, and because of this you will have to use your email address to report a bug.

In this case, you should send an ✉️ email to this address:

[e-mail]

You can copy this mail format by tapping here: [Copy here](#1139176889089544294 message)
Click on the blue numbers to read how to obtain the data on the screen:
[「1」](#1139176889089544294 message) - [「2」](#1139176889089544294 message) - [「3」](#1139176889089544294 message) - [「4」](#1139176889089544294 message) - [「5」](#1139176889089544294 message) - [「6」](#1139176889089544294 message) - [「7」](#1139176889089544294 message)

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⬆️ Tap to jump to [Advanced bug report](#1139176889089544294 message)

- 「Operative System」: 
- 「Store & Device」:
- 「Game Version」:
- 「Player UID - ID」: [Remove this section if the issue is not based on your account]

-「Description of the Error」:


-「How to reproduce the Error」:

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ℹ️ INFORMATION SECTION

⬆️ Jump to [Basic Report](#1139176889089544294 message) - [Advanced Report](#1139176889089544294 message)

• 🖥️ OS & DEVICE: This information can be found in the settings of your device. You should note the Name of your Operating System Name, Version, and Device Model.
  • 💡 Example: Android 11 ~ Samsung Galaxy A30

• 🛍️ STORE: The store is the service through which you have made transactions for the purchase of Muse Dash.
  • 💡 For example: PlayStore, AppStore, Steam...

• 🪪 GAME ACCOUNT: If the problem is related to your progress in the game, you will need a Muse Dash account to receive assistance.
  • 💡 Player ID: You can read your ID at: Options ➤ Account ➤ ID
  • 💡 Player UID: You can copy your UID at: Options ➤ Account ➤ Copy the UID
  • 🎮 Nintendo Switch: NS players only requires to inform their Nintendo ID as their Player ID!
  • System Settings➤Users➤Click on avatar➤User Support➤Confirm Nintendo Account info.

⬆️ Jump to [Basic Report](#1139176889089544294 message) - [Advanced Report](#1139176889089544294 message)

• 📦 GAME VERSION: You can read the version of the game in the [Options] tab, which appears in the lower right corner. On mobile or switch devices you can see this info in the device settings.
  • 💡__NEVER__ use the term "LATEST". It's the worst term you can use for report an issue to a dev.

• 🎦 EVIDENCE: Can you try to replicate the bug and record it? Evidence like this is really valuable for reporting a problem.
  • 💡 A clip where you can reproduce the bug or capture the moment in which it occurs is perfect.
  • 💡 Screenshots are also very useful evidence.

• 🗒️ GAME LOG: Muse Dash logs audit game actions to help detect anomalies. The moment a bug occurs, close the game and do not reopen it, then look for your most recent game-log!
  • ⚠️ Reopening the game will cause the game-log to restart and lose any track of the bug.
  • 💡 Based on your operating system, search for your most recent game-log:
  • Windows: C:\Users\%USERNAME%\AppData\LocalLow\PeroPeroGames\MuseDash\Player.Log
  • macOS: /Users/"your username"/Library/Logs/Unity/Player.log
  • Android: Android>data>com.prpr.musedash>files>Logs
  • iOS: "Files" app > My iPhone > MuseDash > Logs

⬆️ Jump to [Basic Report](#1139176889089544294 message) - [Advanced Report](#1139176889089544294 message)

• 🖊️ DESCRIBE THE PROBLEM: Do you know how valuable it is to be able to communicate? Well, it's time you knew how to take advantage of these qualities!
  • 💡 Title: Explicitly state the reason why you are sending a bug report.
  • 💡 Description: Provide context to the developers about the problem and how there is something not working properly.
  • 💡 How to reproduce it: Do you remember the steps to reproduce this bug? It would be really useful to know this.