Error with verification code

[dusk zenith]

i try multiple time but no code is valid for the login, how can i solve the problem?

[rugged vault]

have you got a sneaky space before or after ?

[dusk zenith]

no i checked it

this is a CTRL A so nothing

[rugged vault]

im guessing you have tried doing a new code ?

[dusk zenith]

yes a lot of times

[subtle fox]

resend email, then copy past

[dusk zenith]

i try another time, but done a lot

[dusk zenith]

nothing

no one has this error before?

[buoyant forge]

I had a similar but different problem.

If no code ever works and your triple checking your typing it right.. the only thing I can suggest is open a ticket with support by emailing them a screen recorded video. And answer any follow-up questions they may have for you.

[dusk zenith]

which is the email for the ticket?

[buoyant forge]

Not sure if I can actually link it but this is the one for general inquiry.

[e-mail]

Oh cool it didn't auto delete.

[dusk zenith]

i think is the same of the site

thanks

[buoyant forge]

Yeah I just got it from the "Contact" page on the main site.

[ornate sinew]

Tried closing steam with the task bar and them opening the game again?

Sometimes it bugs out and only restarting steam that way works

[dusk zenith]

i try, but i think it is not connected to steam

but try

[buoyant forge]

Oh yeah, sometimes you need to turn the game off and on again

[dusk zenith]

nothing

[buoyant forge]

Yeah, I'd email support using the email you are having problems with.

[dusk zenith]

yes i'm writing it

[dusk zenith]

time of responds?

[buoyant forge]

I can't say for sure how quick they'll respond.

[dusk zenith]

okok

hope someone knows something while i'm waiting the respond

[buoyant forge]

If it keeps sending actual wrong codes that's a pretty big technical issue..

This being a tech demo is the perfect time to find these things..

If you really want to play to try out the game before it moves into early access... is it possible you could try another email?

[ornate sinew]

If you already tried to use the email exactly like it was (uppercase and lowercase letters), maybe restarting your computer would work?

[buoyant forge]

They are using the correct email, they're getting an email with a code, but the code isn't working, even when they copy and paste.

[dusk zenith]

exactly, i'm using the email of steam i don't know

i try now something, wait

i works... no one says on steam when you download that you need to do a registration on it, for several games you need only steeam

[buoyant forge]

You hàd to register the email that was getting wrong codes?

[dusk zenith]

yes xD

[raw flame]

wait.. you had to register the email, where?

I don't think there is any extra step required, other than having a valid email, which you should have if you are receiving the access code

[mild wind]

I am having the same issue, tried multiplpe times resend the email just didn't work. The code was always wrong for some reason.