🐞︱bug-reporting

[narrow grove]

Explanation:
Nexus Struggle Matching Error => Alliance has chosen 12/14/22 UTC as preferred timeslot but system matched us for 18 UTC which we did not selected. Due to this 80% of members are unable to attend due to the time slot. Why do you give us optional time slot when u cant fulfill this own system created by yourself? Error from within system and full glory compensation should be awarded to 'affected' alliance

Evidence: (optional but really useful)
'refer screenshot as attached'

If replicable, how: (optional)
[type here]

Platform: (required)
ALL

State: (required)
ALL Effected

IGN: (required)
FREY4EVER 😒

Game version no#
v1.21.60.3588

Ticket submitted in game:
1386007 / Issued been informed to GM also

[edgy summit]

Explanation: (required)
Some of lvl 6 Infected Fiends on Nexus map we are unable to rally. We cant't mine on lvl 2 city area due to our match starting 18:00 utc. It's unfair for our alliance members.

Evidence: (optional but really useful)
screenshots

If replicable, how: (optional)
fix it, cause we can't get points for killing fiends - we miss on better rewards. Give us compensation for lost points when we were unable to mine in nexus.

Platform: (required)
official PC version, PC

State: (required)
1093

IGN: (required)
Witch

Game version no# 1.21.60.1046 (1069 1069)

Ticket submitted in game: (required)
[Provide your ticket number here]

[stable quail]

Explanation: Today I have entered in NEXUS (second one for state 1000) and when I have entered to my settlement, i seen +16day worth of troop healing. I entered in hospital to see what is going on and then i seen my hospital empty, however the timer is on going and i can't cancel it. Worst case, if i will have woundeds i can't heal them if this timer is on and can't be canceled. Please fix this, cancel the timer.

Evidence: see picture

If replicable, how: ------

Platform: PC version and emulator (mumu player and same is on bluestacks)

State: 1000

IGN: No Man's Sky

Game version no#: 1. 21. 60. 1046 (PC Version), 1. 21. 60. 3588 (emulator version)

Ticket submitted in game: 1386276

[visual estuary]

Explanation:
Ever since the new update, sentinel isn’t showing on my end but can be viewed in another account. Also, set effects is missing even with the light mode off.

Evidence:
Screenshots provided below

Platform:
IOS, Android

State: (required)
242

IGN:
REDRAVEN

Game version no
Latest

Ticket submitted in game:
1382004

[plain gulch]

Explanation: (required)
On Hero Challenge the monster can’t be killed. It freezes and don’t receive any damage. Not first time it happened.
So can’t finish the level and I lose one of the daily chance to pass the level.

Evidence: (optional but really useful)
Video

If replicable, how: (optional)

Platform: (required)
iOS

State: (required)
156

IGN: (required)
Mona

Game version no#
1.21.60.2475

Ticket submitted in game: (required)
1386786

[visual estuary]

Explanation:
Crystal mine tab was showing all throughout the duration of trap and it was quite distracting.

Evidence:
Screenshot provided below

Platform:
IOS

State: (required)
242

IGN:
REDRAVEN

Game version no
Latest

Ticket submitted in game:
1386809

[sleek veldt]

Explanation: (required)
[In continuation of ticket 1377808. Game update "Various bug fixes have been implemented and the following adjustments have been made: ... 6. Increased rewards for Infected Fiends rallies." 15 Infected Fiend rallies, 5 from each account, 9 coal on 1 account, 28 lime on second, 3rd got ZERO. What exactly was increased, except vacuum in SOS developers words? Are they actually able to develop product & fix their bugs not on the "paper", but in reality.]

Evidence: (optional but really useful)
[attached]

If replicable, how: (optional)
[15 Infected fiend rallies on Nexus map]

Platform: (required)
[PC

State: (required)
[704]

IGN: (required)
[Lissa-Alissa.711]

Game version no# (can be found in the lower left of load up screen - required)
[1.21.60.1046]

Ticket submitted in game: (required)
[1386954]

[wide snow]

Reporting on behalf of dare4691 Explanation: (required) Player explains that they lost their troops from an acount reset ,if frustrating on them as they had a high number and now has to start from scratch with training to increase their troops
[type bug explanation here]

Evidence: Screenshots

If replicable, how: (optional) the account got lost after reset and after reinstalling they did not receive items and their troops where gone

Platform: (required)
[type here - IOS,

State: (required) 498

IGN: (required)
AZIIZ

Game version no# (can be found in the lower left of load up screen - required)
latest

Ticket submitted in game: (required)
1353865 and 1378052

[bronze moat]

Explanation: (required)
The event times for KOTH shown on the event page are not accurate/updated from what was received via mail (unlike RR, which displays proper event times for both legions). Meaning, KOTH will only display your legion time as times for both Legions.

Evidence: (optional but really useful)
See images below

Platform: (required)
iOS

State: (required)
248

IGN: (required)
.소금.

[Type version number here ]
V 1.21.60.2475

Ticket submitted in game: (required)
1387551

[odd flare]

Posted on behalf of Eco Beast:

Explanation: After capital clash I had enlistment from it, so I tried to claim the troops. For some reason it went towards the Nexus casualties and not the normal settlement ones, so that cost me 3 hours of speedups in Nexus. I was finishing my healing later in the day from Capital Clash, and my enlistment was filled again. I had no reports of attacks or defending troops.

Evidence: I was unable to take screenshots of the initial enlistment/healing as I did not know it was a bug.

If replicable, how: (optional)

Platform: iOS

State: 889

IGN: Eco Beast

Game version no#: Latest update

Ticket ID: 1387611

[frozen elbow]

Please use the #🐞︱bugs-discussion chat to discuss. Use this channel to create a bug report. You can find how to do it correctly here #🐞︱bugs-how-to-report

[merry sand]

Posting on behalf of Kristalni

2nd week in a row that Nexus is full of bugs.
We can't attack, garrison and  besiege. We can't do anything.
For fault of this bug, many player will lose their rankings and will not get enough rewards.

Evidence: (optional but really useful)
See ss

If replicable, how: (optional)


Platform: (required)
Android

State: (required)
199

IGN: (required)
Kristalni

Game version no# (can be found in the lower left of load up screen - required)
1.21.50.3559

Ticket submitted in game: (required)
1389031```

[twin narwhal]

Explanation: once again can't besiege or attack building in nexus. Only info icon appears.

Evidence:

If replicable, how: (optional)

Platform: android

State: 63

IGN: sticky

Game version no#: Latest update

Ticket ID:

[frozen elbow]

Please use the #🐞︱bugs-discussion chat to discuss . For other languages we use #🌍︱general_international

[pastel glade]

Explanation: fiends after the reset are not giving any prizes

Plataform: Android

State: 244

Ign: Carol Lovegood

Game version: 1.21.60.3588

Ticket: 1389646

[empty drift]

Explanation: data out of sync error in heist

Plataform: Android

State: 716

Ign: MadCowDisease

Game version: 1.21.60.3588

Ticket: 1389736

[craggy briar]

Hello, sorry for the AH issue, can anyone grab me a ticket please so we can report it? 🙏 thank you

[visual estuary]

Explanation:
Azurtane Heist is bugged. Can’t even attack the gas fields. How are we supposed to get points for migo?

Evidence: Provided below

If replicable, how: (optional)
[type here]

Platform: (required)
IOS, Android

State: (required)
242

IGN: (required)
REDRAVEN

Game version:
Latest

Ticket: 1389870

[spice skiff]

Hi folks, please upvote the above report. there is no need to repeat same bug. use this one. #🐞︱bug-reporting message

[cinder cove]

Explanation:
Heist isn’t active. It doesn’t work

Evidence: below on video

If replicable, how: (optional)
[type here]

Platform: (required)
PC. In iOS, Mac OS it also doesn’t work

State: (required)
671

IGN: (required)
Enchanter

Game version:
Latest

Ticket submitted in game: 1390113

[spare anvil]

Explanation: Azurtane Heist not working says data out of sync when you attempt attacks on mines or infected

Evidence: screenshots and video

If replicable, how: (optional)
[type here]

Platform: (required)
Android

State: 989

IGN: Patient Zero

Game version no#latest

Ticket submitted in game: 1389777

[craggy briar]

Bug: Azurtane Heist - data out of sync
State: all
Platform: all
IGN: Hellfire
Ticket #: 1389837
Game version: latest

Posting the same report without a ticket is not helping us report this faster. Please upvote the report with a ticket. Thank you #🐞︱bug-reporting message

[frozen pike]

Explanation: once again can't besiege or attack building in nexus. Only info icon appears.

Evidence:

If replicable, how: (optional)

Platform: android

State: 986

IGN: ❥DANNY ♛

Game version no#: Latest update

Ticket ID:

[tame nest]

Explanation: (required)
Skin Store Items didnt reset

Evidence: (optional but really useful)
Cannot attach screen shots

If replicable, how: (optional)
[type here]

Platform: (required)
Android Note 9

State: (required)
250

IGN: (required)FallenAngel

Game version no# (can be found in the lower left of load up screen - required)
1.21.60.3588
Ticket submitted in game: (required)
1390994

[static otter]

Explanation:
Azurtane Heist for MIGO require x5 STATE EVENT TASK PASS coins to complete and Data Sync Error at 02:00UTC today, and I only got 2 from compensation.

Evidence: Photos Below and Proof that I registered at 2UTC.

If replicable, how: (optional)
Azurtane Heist mission for MIGO require x5 coins to complete and it's Data Sync Error since 02:00UTC Today (11/June/2024). I already got 2 compensations for Azurtane rewards & Frame but it still not enough to complete my MIGO Missions. I hope I can get another 3 more coins. This is different since other state need only 1 coins to complete it and they got 2, but for my state, it's require 5 not 1 STATE EVENT TASK PASS Coin.

Platform: (required)
PC

State: (required)
1195

IGN: (required)
Bat

Game version:
1.21.60.1046

Ticket: 1391177

[valid sun]

Hero Challenge - screen continues to shrink as the game progresses. This has been happening for several Weeks. Screenshots show how the overall view zooms out as it progresses.

Evidence: (optional but really useful)
[type here]

If replicable, how: (optional)
Happens each time I play Hero Challenge

Platform: (required)
 Android

State: (required)
744

IGN: (required)
SnoopDaddy

Game version no#
1.21.60.3588

Ticket submitted in game: (required)
1387524 and 1391161

[desert stag]

Explanation:today, 11st of june at 15UTC, at the end of the game, two alliances that should not have been present in our territory. Due to the attacks we suffered, we lost our troops and biocapsules.
Evidence: Furthermore, we lost third position in the ranking. In our place, in the third position, there is one of the alliances that attacked us outside its territory.
If replicable, how: Probabily
Platform: all. it happens to the all the members in the Nexus map.
State: 1064, but in Nexus there are different States.
IGN: Karma कर्म
Game version latest
Ticket submitted in game: 1391262

[gusty matrix]

Explanation:
In Nexus, I couldn't Garrison or Besiege a building my alliance attacked. The only option available was 'Info'. I couldn't get any points or fulfill migo badge requirements. I also got burned while I was trying to figure out what was wrong. No points, no badge progress, but lots of burned troops.

Evidence:
See screenshots.

If replicable, how:
I don't know if it is replicable, but it happened every time I tried to garrison or besiege a city or checkpoint. I was able to attack and besiege a village.

Platform: (required)
Android

State: (required)
746

IGN: (required)
maskas

Game version no#
1.21.50.3559 - if this is a version issue, player should not be allowed in Nexus if they are on the 'wrong' version.

Ticket submitted in game:
1391199

[edgy summit]

Explanation: (required)
During Anihilation Awaits today, I found it that for me and at least 1 more account (despite our alliance being on genetic inhibition lvl 5 - I personally reached 5) it shows lvl 3 - and allows only 4 attacks. That was event that worked.

Evidence: (optional but really useful)
screenshots

If replicable, how: (optional)
After restarting game completly - we got our inhibitors lvl back to 5 and attept to rally also. But this should not happen.

Platform: (required)
official PC version and PC

State: (required)
1093

IGN: (required)
Witch

Game version no# (can be found in the lower left of load up screen - required)
latest update

Ticket submitted in game: (required)
1391537

[fair mountain]

Game lagged then shut down while being attacked.

Evidence: (optional but really useful)
Too busy freaking out to take screenshots, just have most of my troops in hospital now.

If replicable, how: (optional)
[type here]

Platform: (required)
Android 

State: (required)
127

IGN: (required)
...Cindy...

Game version no# (can be found in the lower left of load up screen - required)
V1.21.60.3588


Ticket submitted in game: (required)
1391696

[foggy tinsel]

Explanation: While playing in the Nexus event, my iOS devices got a patch to download. this kicked me out of the game and forced me to download my data account. I was attacked while downloading this

Evidence: 2x screenshots

Platform: iOS iPad Air 4 / iPhone 11

State: 402

IGN: Grandma Cherub

Game version: 1.21.60.2475

Ticket submitted in game: 1389144

[wide snow]

Posting on behalf of Eco Beast Explanation: (required)
After Azurtane Heist had issues the player never received compensation for the event , as it was sent to many others. when the player was entering the event they got kicked out , so they could not take part
Evidence: (optional but really useful)
screenshot

If replicable, how: (optional)
[type here]

Platform: (required)
Android

State: (required)
889

IGN: (required)
Eco Beast

Game version no# (can be found in the lower left of load up screen - required)
Latest version

Ticket submitted in game: (required)
1392209

[edgy summit]

Explanation: (required)
while in Nexus map I tried rallying lvl6 infected fiends or lvl6 beasts - I got pop-up screen Data error - please restart your game (120000). I did, chcecked for updates, restarted again - to no avail. But friend on Android can do rallies no problem!

Evidence: (optional but really useful)
screenshots

If replicable, how: (optional)
fix game, not brake it every update.

Platform: (required)
official PC version and PC

State: (required)
1093

IGN: Witch

Game version no# (can be found in the lower left of load up screen - required)
latest update - just loaded

Ticket submitted in game: (required)
can't submit - while in bug reporting - I can't write a thing.

[frozen elbow]

Please use the #🐞︱bugs-discussion chat to discuss. Use this channel to create a bug report. You can find how to do it correctly here #🐞︱bugs-how-to-report

[blazing acorn]

Explanation: (required)
During the update, the auction item timed out, it was sold, but I did not receive the tokens

Platform: (required)
Android

State: (required)
755

IGN: (Required)
Geralt

Game version number (can be found in the lower left corner of the download screen - required)
V 1.21.60.3568

Ticket submitted in game: (required)
1392235

[grave wagon]

Explanation: (required)
After update seasonal badges are messed up. Some appear to have been marked as achieved when I hadn't achieved them and have not received any awards for them, or maybe they have been reset to the previous tier of completion and erased current progress.

Evidence: (optional but really useful)
Screenshot

If replicable, how: (optional)
Update the game?

Platform: (required)
PC

State: (required)
206

IGN: (required)
ErazmusNZ

Game version no# (can be found in the lower left of load up screen - required)
1.21.70.1072

Ticket submitted in game: (required)
1392368

[fallen pond]

During Nexus struggle I couldn't occupy or besiege any building, as my Alliance would have needed me as Ralleyleader we lost against a rather little Alliance and I Miss the Glorypoints and seasonal badges in MIGO

Evidence: (optional but really useful)
Couldn't take Screenshots during the battle 

If replicable, how: (optional)


Platform: (required)
Android, Device: Samsung S9

State: (required)
973

IGN: (required)
QueenGamora

Game version no# (can be found in the lower left of load up screen - required)
v.1.21.60.3588

Ticket submitted in game: (required)
1392413

[exotic meadow]

The special effects for obtaining a full set are not appearing since your last update.  I am missing the special march and the ring around the HQ. There sis unposed to be 90 days and it is still counting down even though I don’t have the effects.

Evidence: see screenshot 


If replicable, how: fix this bug please

Platform: android 

State: 218

IGN: ALFROX

Game version n: latest

Ticket submitted in game:1392205

[dull pumice]

Evidence: (optional but really useful)
Photos
If replicable, how: tried reloading, there is another report for pc platform above. 

Platform: iOS (earlier report says PC also)

State: (required)
1010

IGN: (required)

▄︻デG̷r̷i̷g̷═

Game version no# (can be found in the lower left of load up screen - required)
1.21.70.2505

Ticket submitted in game: (required)
1392606

[frozen pike]

Explanation: once again can't besiege or attack building in nexus. Only info icon appears. I lost my ranking in the Nexus event and I haven't received any bonus messages

Evidence:

If replicable, how: (optional)

Platform: android

State: 986

IGN: ❥DANNY ♛

Game version no#: Latest update

Ticket ID:

[edgy summit]

Explanation: (required)
After doing 6 rallies on lvl6 infected fiends I realized that I only got rewards for 1 of them. Same is with my rally party - all 4 of us got same. Then when I checked for yesterday raports - I got 3 sets of rewards out of 5 rallies on infected fiends.

Evidence: (optional but really useful)
screenshots

If replicable, how: (optional)
I want compensation for us all with rss we would get (especially coal and concrete) if not for this bug. Do we have to check every day what has broken. We would like to just enjoy and play game, not report multiple bugs a day.

Platform: (required)
Android & official PC version andPC

State: (required)
1093

IGN: (required)
Witch, Tabaluga, Q Witch, Tabcio

Game version no# (can be found in the lower left of load up screen - required)
1.21.70.1072

Ticket submitted in game: (required)
1392611

[livid pier]

Evidence: 

If replicable, how: (optional)

Platform: iOS 

State: 459

IGN: ♡Cherry♡

Game version no#: Latest update

Ticket ID:

[solemn lance]

We cannot garrison or do anything at Checkpoint 2 with a message saying you joined alliance during match making which didn’t happen but obviously DEV. Knows better .

Evidence: see screenshot 


If replicable, how?! , how about taking my account next time and playing yourself 

Platform: IOS 

State: 1078

IGN: Persephone

Game version n: V.1.21.70.2505

Ticket submitted in game:1392848

[chrome niche]

Explanation: (required)
In the Alliance menu, not all people are visible in the list of members. I'm using an old graphic menu. With this new UI, the members are not visible.

Evidence: (optional but really useful)
screenshots

If replicable, how: (optional)
1, Put the old UI back to the old graphical mode (it's no coincidence people still use it. let people have a choice). 2, Or, fix this error in the member list.

Platform: (required)
Android & official PC version andPC

State: (required)
aLL

IGN: (required)
Alex

Game version no# (can be found in the lower left of load up screen - required)
1.21.70.1072

Ticket submitted in game: (required)
1392978

[fading flume]

Explanation: (required)
Our new MIGO, Project Dominion, did not have Beast Cage for our state for several days. The state finally received the cage and we were just given a compensation System Mail that ALSO was bugged and did not actually give us anything. 😂

Evidence: (optional but really useful)
Screenshots

If replicable, how: (optional)

Platform: (required)
Offical PC version and Android

State: (required)
1273

IGN: (required)
Dɾҽɳ Ⱥɾʍąɳì

Game version no# (can be found in the lower left of load up screen - required)
Latest

Ticket submitted in game: (required)
1392982

[native pebble]

Bug reported on behalf of Khaos
Nexus event. Can't fight for Lv2 Checkpoint. When trying to join the rally, game gives the message "You joined the Alliance after the matchmaking stage and cannot enter this area" 

Evidence: (optional but really useful)

If replicable, how: (optional)

Platform: 

IOS, PC

State: 

128

IGN: 

༒Åżäżėł ༒

Game version no#

v 1.21.60.2475

Ticket submitted in game: (required)

1392911

[mystic zinc]

Hello there ~ Please check your dms 🙂

[shy bridge]

Explanation:
Target for Migo season badges has been reduced but those who already crossed the new target, haven't been given reward or points, despite the badge status being now shown as "completed", post-update.

Evidence:
Attached screenshot after the update today that seasonal badges were opened and no star points added.

Platform:
Android, Samsung Mobile phone

State:
432

IGN:
Xx-hunter-xX

Game version no#
Today's update

[warm iron]

Explanation: (required)
Before the update I had Nanomaterials listed for sell. I don't recall the exact number, but it was between 300-1000 Nanomaterials (forgive me if my estimation is wrong, please double check it). After the game update, I am missing those Nanomaterials both from the "listed for sell" list and my backpack. Can you please check it and if possible return me the items? Thank you.
Just an FYI: Since I am managing several accounts, I will submit a "lost item report" from every account that I am managing (I had Nanomaterials for sell on every one of them).

Evidence: (optional but really useful)
Unfortunatelly, I haven't done the screenshots of the "listed for sell" items before the update. Since I am reporting for 4 accounts, I don't even recall the exact number on every one of them, but I am sure it can be checked out in the history of the database before the update.

If replicable, how: (optional)

Platform: Android

State:
1 account from #121 and 3 accounts from #227

IGN:
Rumy (#121)
Kiki ㊌ (#227)
Ничего (#227)
Froshit (#227)

Game version no#
v 1.21.70.3628

Ticket submitted in game: (required)
Rumy (#121) - Ticket ID: 1393029
Kiki ㊌ (#227) - Ticket ID: 1393032
Ничего (#227) - Ticket ID: 1393038
Froshit (#227) - Ticket ID: 1393041

[thorny edge]

Explanation: (required)
I had just upgraded my Infantry Barracks to P14, and cannot create T11(XI PULSE ELITES) or T12(CRYSTAL VANGUARDS). They can still be created in my P13 Garage and Range.

Evidence: (optional but really useful)
See picture below

If replicable, how: (optional)
Afraid to upgrade Range or Garage to P14 as I need to be able to build troops(T11 and T12) for Alliance Throwdown

Platform: (required)
Windows 11 running Bluestacks, also on Offical PC version and Android Samsung phone

State: (required)
State 845

IGN: (required)
Rabid Wolfe

Game version no# (can be found in the lower left of load up screen - required)
v1.21.70.3628

Ticket submitted in game: (required)
1393015

[thick haven]

Explanation: after update M.I.G.O. Is broke...

Evidence: Screenshot

Platform: iOS

State: 165

IGN: Lady Mango

Game version no#: Latest update

Ticket ID: 1393122

[weary quartz]

Subject: Feedback on Nexus Event Issue

Dear State of Survival Team,

I am writing to provide feedback on the recent Nexus event and to raise a concern regarding the mechanics of territory control.

Explanation:
During today's event, our alliance, located in the middle-left side of the map, secured Level 1, Level 5, and Level 2 buildings. This progression opened the door to meet the winning alliance between two other alliances in the middle. As the event is designed for 12 alliances, it was expected that we would encounter half of the alliances due to the ongoing battles for Level 2 buildings. However, an alliance from the top-right of the map managed to take over our Level 5 building, effectively locking us out, despite there being no direct connection between our territories.

Evidence:
The unexpected takeover raises questions about the event's mechanics, particularly how an alliance can capture territory without any direct connection to their current location. This disrupts the intended flow of the event and impacts the strategic planning of alliances.

Replication and Fix:
To address this issue and improve the event:

1. Review and adjust the mechanics to ensure that territory capture requires a direct connection.
2. Implement checks to prevent alliances from jumping across the map without meeting the necessary criteria.

Platform:
Android/iOS

State:
965

Game Version:
Newest of the newest

Ticket Submitted:
Ticket 1393126

Thank you for your attention to this matter. We hope for a resolution that ensures a fair and strategically coherent event for all participants.

Best regards,

Bus

[rich ridge]

Explanation: after update I can no longer enter game. I've tried multiple times and even tried repairing the game. I've been unable to collect yesterday's daily and in 30 mins its reset. I've been trying off and on all day to get back into game.

Evidence: video showing game won't load.

Platform: Apple

State: 1115

IGN: smile your dead

Game version no#: Latest update

Ticket ID:

[halcyon ivy]

Explanation: This percentages are done wrong, at the moment it can give one or the other, both at the same time or none, the 95% for the small bios and 5% for the big bios reward are exclusive of one another

Evidence: tested

Platform: PC

State: 1145

IGN: Marcial

Game version no#: Latest update

Ticket ID:

[shy bridge]

Explanation:
Additional to my complaint last night, when I open the game this morning, I couldn't find my Settlement and wilderness is empty.

Evidence: Video attached

Platform: Android, Samsung S24

State: 433

IGN: Xx-hunter-xX

Game version no#: Latest update

Ticket ID:

[frozen swallow]

Explanation: Nexus map is dark despite it being day time.

Evidence: screenshot attached

Platform: Android

State: 88

IGN: dane

Game version no#: latest update

Ticket submitted in game: 1393656

[river wharf]

Explanation: Nexus: Infected LV5 and 6 are missing, you can't click on HQs, the color in the Nexus map has been lost and you can't read anything in the calendar.

Evidence:screenshot

Platform:Android

State:86

IGN: LadySif

Game version no#: last update

Ticket submitted in game: 10399789, 1393718

[frozen swallow]

Explanation: New alliance interface does not allow you to scroll, resulting not being able to access the whole alliance member list.

Evidence: screenshot provided to cs with bug report

Platform: Android

State: 88

IGN: dane

Game version no#: latest update

Ticket submitted in game: 1393644

[digital frigate]

Explanation: (required)
Ever since the Nexus event has been extended to two weeks and started last Friday, the amount of relocators didn't replenish. Friday I ended the game with 4 relocators and Monday 3 relocators, and it kept stuck at 3 relocators on Tuesday/Wednesday. Having to jump and fight while relocators didn't replenish..there's no additional timer for the next relocator, while my other members don't have this problem at all

Evidence: (optional but really useful)
See below

If replicable, how: (optional)
Fix this.

Platform: (required)
iOS

State: (required)
715

IGN: (required)
〔°•刻晴•Keqing •°〕

Game version no# (can be found in the lower left of load up screen - required)
1.21.70.2505

Ticket submitted in game: (required)
1392300

[river wharf]

Explanation: Nexus: Infected LV5 and 6 are missing, you can't click on HQs, the color in the Nexus map has been lost and you can't read anything in the calendar. + So it just got even better. Now my city in the Nexus is no longer there to click on and complete daily tasks!

Evidence:screenshot

Platform:Android

State:86

IGN: LadySif

Game version no#: last update

Ticket submitted in game: 1393697, 1393718

[wide snow]

reporting on behalf of Wudaz Explanation: (required)
The precinct building does not display the Explore trail , as it means the player cannot paticipate in the event. Different game version Survial Rush :zobie outbreak

Evidence: (optional but really useful)
Screenshot

If replicable, how: (optional)
[type here]

Platform: (required)
Android

State: (required)
1317

IGN: (required)
wudaz

Game version no# (can be found in the lower left of load up screen - required)
v1.21.55.3367

Ticket submitted in game: (required)
1393712

[radiant thunder]

Explanation: Unable to log in. Account bound to Gmail.

Evidence: Screenshot

Platform: iOS

State: 1315

IGN: HG.

Game version no#: Last update

Ticket submitted in game: 1393549

[clever yarrow]

reporting on behalf of ₊°༺ Taiyō ︎༻°₊
Explanation:
Fiend Rallies within Nexus no longer display rewards in the mail. Although they appear as collected, the rewards do not show up across different accounts and platforms, the Mails are blank.

Evidence:
Screenshot

Platform:
Windows and Android

State:
1102

IGN:
₊°༺ Taiyō ︎༻°₊

Game version no#
v1.21.70.1072

Ticket submitted in game: (required)
1393792

[warm iron]

Explanation: (required)
20 minutes ago I listed 436 Nanomaterials for sell, but my Trading platform is empty (it's not showing the items I've just listed for sell).

Evidence: (optional but really useful)
See 3 screenshots attached.

If replicable, how: (optional)

Platform: Android

State:
#121

IGN:
Rumy (#121)

Game version no#
v 1.21.70.3628

Ticket submitted in game: (required)
Ticket ID: 1394017

[dark ivy]

I put 9 tempest arms up for trade a few days ago. 
Last night i received messages in my inbox that none of them were sold. 
Usually the unsold tempest arms return back to my tempest arms collection, this did not happen!! None of them returned!

Evidence: 
Screenshots of inbox messages and tempest arms collection.

Platform:  
Android, Samsung Galasy S24+

State:
954

IGN: 
Baddest Bean

Game version no# 
v1.21.70.3628

Ticket submitted in game: 
1394155```

[olive creek]

Explanation:
Lost listed items on Tempest Arms Market

Evidence:
0 listed when there should be something/screenshot

Platform:
PC

State:
539

IGN:
Old Man Jawor
JaworTM
Whiz

Game version no#
v1.21.70.1072

Ticket submitted in game:
1394198
1394204
1394202

[lean belfry]

Explanation:
Nexus Event: I cannot port to Lv 7 Buildings like is should. i can only port in Lv 5 building areas. rest of my team can do. me not

Evidence:
video

Platform:
PC version

State:
1.089

IGN:
━═❣️Mr.Proper❣═━

Game version no#
v1.21.70.1072

Ticket submitted in game:
1394532

[gray kiln]

Explanation:
Nexus and Intel: iOS App keeps crahsing - especially when doing intel or in nexus when zooming in and out of map the App closes every 5 minutes. During nexus I had 7 crashes in one hour - during intel I have five within ten minutes - game is unplayable during nexus and my constant tickets with GM lead to nothing - its know for weeks now

Evidence:
Hard to take screenshot of app crashes - sent videos to my gmail already

Platform:
iOS App

State:
353

IGN:
Bokiman

Game version no#
Most recent one

Ticket submitted in game:
None - reported to GM

[timid crypt]

Explanation:
Nexus: Our alliance couldn't take the Level 7 city after clearing the infected the bubble dropped but we could not occupy or garrison the building. We had Checkpoint 2 and Level 5 city. As a result of this our alliance lost out on the Level 7 first occupation rewards, badges and the chance to compete for the Nexus on the final day.

Evidence:
I have attached the final screenshot but in game I sent the screenshot of us not being able to access the building. This screenshot shows the level 7 went completely unoccupied as no alliance was able to hit it.

Platform:
iOS App

State:
1087

IGN:
Papa Darth

Game version no#
Most recent one

Ticket submitted in game:
#1394725 / Most recent: #1398090

[sleek steeple]

Explanation:
I sell 100 Legendary Tempest Mold and I set it 2 days, since Item I sell isnt sold out and ended up losing 100 legendary tempest mold, My Legendary Mold Should be in 372 not 272, I need this item to recover asap

Evidence:
Picture 1 (Older version v1.21.60), Picture 2 (recent and my items permanently gone), and Picture 3 (My Legendary Molds)

Platform:
Android

State:
1290

IGN:
Mahiru

Game version no#
v1.21.70

Ticket submitted in game:
1394832, 1394840

[unkempt mason]

I experience a can’t attack join rally or besiege. Meanwhile before I can just occupied the lv 5 - the village and check points.

Please help cause it make me hard to get points. And I lost my rank too..

In Game name : SkyAngeL^ED
State : 492
Platform : IOS
Game version : latest update

[wheat quail]

Explanation: Nexus 18:00 UTC: Losing resources in settlement defense fail even tho it's not mentioned in rules or showed in battle report

Evidence:screenshot

Platform: PC

State:388

IGN: Tomi

Game version no#: last update

Ticket submitted in game: 1394977

[quasi basin]

Explanation:
Good evening. Dunno where to send this cause it is bug and feedback as well.
So yesterday I've noticed that somehow after Nexus my plunder mission has been done.
Today was more unpleasant surprise as i've lost about 1/3 of my rss.
I haven't seen in the rules that rss can be taken in Nexus. It is not as well in the battle reports.
People are not aware and with unfair matching loosing resources without ANY notification is too much for me.
I need my resources and resources of my team as well back.
Thank you

Evidence:
Screenshots. We have Nexus at 18 UTC

Platform:
iOS

State:
388

IGN:
♡ Dαɳɠ 69Sσɱι ♡

Game version no#
v1.21.70

Ticket submitted in game:
1395011

[twin wadi]

Explanation: I had been able to play normally the first few days, but yesterday I was not able to send rein or besiege to checkpoint 2, and today the same problem with city 7. More than one player is having this problem and losing valuable rewards!!!!!!

Evidence: screenshots

State: 989/UAO

IGN: SouperMaye

Platform: Android

Game version: 1.21.703628

Ticket number: 1395093

[amber karma]

Friendly reminder that this channels for bug reports only, discussions about bugs can be done here #🐞︱bug-reporting and for a friendly chat you can always go to #🧟︱general

[smoky finch]

Explanation:
only 1 of 3 fiend rallies on Nexus Map gave rewards, my other account got on all. bug not fixed

Evidence:
Screenshots

Platform:
Android

State:
744

IGN:
Tre

Game Version:
v1.21.70

Ticket submitted:
1395439

[red wave]

Explanation: During nexus 18 utc yesterday iOS app crashed all the time.
: I could not get back to fight see screen shot. After 5 min when I was back I get attacked 4 times. Lost all my troupe and I’m not able to heal 12 days ! Until next fight.

Evidence: screen shot I can not send

Staat: 794

Plattform: iOS App

IGN: Dani

Game version no#
Newest one

Ticket submit in game:
None

[autumn cape]

Explanation: cannot relocate to hive, multiple players in SFH alliance. Nothing can be placed in my hive spot, ie towers or trophies.
Evidence screen shot
Platform, Android
State: 289
IGN: Lisa
Game version: last up date

[wide snow]

On behalf of Aizen Explanation: (required)
Graphical error buildings not showing ,only the effects

Evidence: (optional but really useful)
Screenshot

If replicable, how: (optional)
The player has tried to unistall and restall the game , cleared cache still the same efects. the names show ut no buildings

Platform: (required)
Android 11

State: (required)
1

IGN: (required)
Aizen

Game version no# (can be found in the lower left of load up screen - required)
latest v1.21.70

Ticket submitted in game: (required)
1396008

[forest wasp]

Posted on Behalf of Alanna

Explanation: (required)
while in Nexus map when you click on your settlement and hit enter it takes you to state 1. You can still enter the other way by clicking my settlement in the bottom left corner but this way gets you an error.

Evidence: (optional but really useful)
Video

If replicable, how: (optional)
every time

Platform: (required)
PC

State: (required)
584

IGN: Alanna

Game version no# (can be found in the lower left of load up screen - required)
V1.21.70.1072

Ticket submitted in game: (required)
1396049

[empty drift]

Explanation: (required) Unable to build towers in a completely open area

Evidence: (optional but really useful)
Screenshot

If replicable, how: (optional)
See below

Platform: (required)
Android

State: (required)
716

IGN: (required)
MadCow

Game version no# (can be found in the lower left of load up screen - required)
latest v1.21.70

Ticket submitted in game: (required)
1396352

[hollow forum]

Explanation: (required) Impossible to change first gem from selected material, because information window close the choice

Evidence: (optional but really useful)
Screenshot

If replicable, how: (optional)
After last update of game version

Platform: (required)
IOS, PC version

State: (required)
63

IGN: (required)
Javi

Game version no# (can be found in the lower left of load up screen - required)
latest v1.21.70.2505

Ticket submitted in game: (required)
1396999

[meager relic]

Hello, I haven't been able to get difficulty missions for Behemoth zero for a long time, it hasn't improved even after the last update.

Evidance - Screen Shot

Platform - Android Phone And PC

State - 996

IGN - S & S

[stark flicker]

Don’t see my sentinels inside and outside of my main settlement even from back or front, but from my alt I see it! 

Evidence: see pictures

If replicable, how: 
I have not idea

Platform: PC, iOS 

State: 63

IGN: Buried Alive

Game version : latest

Ticket submitted in game: 1379534```

[lapis lynx]

Explanation: unable to build or port in what should be alliance territory

Evidence: screenshots and video

If replicable, how: multiple attempts have been made to Port that area. A tower was removed to see if that was the issue and now the tower is unable to be added back.

Platform: Android on Pixel 6a and on various Apple products

State: 289

IGN: CorkyEr

Game version no#: 1.21.70.3628

Ticket submitted in game: 1395916 (bug report) and 1395914 (game play issue)

[noble pasture]

It is impossible to build a tower that borders the territory of the union

Evidence: screenshot and video

The tower borders the territory of the Union, all the rules for its installation are followed, but it gives an error

State: 428

IGN: MAGISTER᭄

Platform: Android and PC version

Game version : 1.21.70.3628

Ticket submitted in game: 1397182

[gusty matrix]

Explanation:
I was not allowed to loot the Nexus city after my alliance controlled it. Right after the loot screen appeared, I was force ported due to attacks, before I could select a room to loot.

Evidence:
Could not get screenshot, it happened very quickly with no pause.

Platform:
Android

State:
746

IGN:
maskas

Game version no#
v1.21.70.3628

Ticket submitted in game:
1397309

[gusty matrix]

Explanation:
In the middle of the Influencer Trap, I was not allowed to start a new rally. Message said I could only have one rally, but I did not have a rally going at the time. I repeatedly got this message for a few minutes, until I was finally allowed to start a rally.

Evidence:
See attached screenshots

Platform:
Android

State:
746

IGN:
maskas

Game version no#
v1.21.70.3628

Ticket submitted in game:
1397231

[twin wadi]

Explanation: I couldn't join checkpoint 2, I couldn't join city 7 (my alliance took 2 city 7 and 8 villages), and today I absolutely couldn't play in the nexus finals. I hope a compensation for ALL the occupation rewards I have unjustly lost!!!!!! My alliance won Nexus and i didn't get anything!!!

Evidence: screenshots

State: 989

IGN: SouperMaye

Platform: Android

Game versión: 1.21.703628

Ticket: 1397345

[haughty plank]

Explanation: Player can't port to Nexus and lv 7 building even with connection to the building, other members of the alliance could.

Evidence: Screenshot.

Platform: IOS.

State: 244

IGN: NAKED PANDA

Game version no# : 1.21.703628
Ticket submitted in game: 1397506

[unkempt mason]

Explanation: reservoir raid registration. Today I received that our whole alliance not registered the RR. Meanwhile the R4 said already registered it. Can you help check about this bug? Cause it lead whole alliance cant participate on the event and will affect the Migo.

Evidence:screenshot

Platform: IOS

State:492

IGN: -Sky is Flying-

Game version no#: last update

Ticket submitted in game: 1395870

[sharp musk]

Explanation: after the end of nexus, many members of my team have observed a huge decrease of their available tp within their backpack. I had almost 130 2 days ago and now only 106 for myself. I did not relocate outside of nexus, only did within nexus. Within nexus, relacations were either free or cost 4000 biocaps each after exhausting the free one, so should not impact the amount available in my backpack.

Evidence: tp available inside my backpack for no good reasons

Platform: iOs and android

State:420

IGN: TiSeb

Game version no#: last update

Ticket submitted in game: 1397978

[thorny marsh]

You used to be able to buy 10 Hero Resonance Fragments with Biocaps a time ago. Now you have to pay for it.

Evidence: (optional but really useful)
actual picture

If replicable, how: (optional)
Just start Game 

Platform: (required)
All

State: (required)
127

IGN: (required)
Jim™

Game version no# (can be found in the lower left of load up screen - required)
1.21.70.3628

Ticket submitted in game: (required)
1397907

[daring geyser]

Explanation: While doing explorer challenges the game would take time to load and progress and the message, "Data verification failed" would appear right after clearing the first zombie encounter then the game would automatically restart but the issue is not resolved.

Evidence: In-game screenshot

Platform: Android and PC

State: 719

IGN: Mr Handsome

Game version no#: 1.21.70.1072

Ticket submitted in game: 1398237

[frozen elbow]

Explanation: (required)
[type bug explanation here] CRASH EVERY TIME IN RR AND IN NORMAL ACTIVITIES

Evidence: (optional but really useful)
[type here] ALWAYS

If replicable, how: (optional)
[type here] REPAIR GAME, DELETE CACHE DONE ABOUT FOUR TIMES

Platform: (required)
[type here - operating system, ie IOS, Android, official PC version and the device you are using
IOS IPAD

State: (required)
[Type your state number here] 115

IGN: (required)
[Type your IGN here] Serpieri

Game version no# (can be found in the lower left of load up screen - required)
[Type version number here ] 1.21.70.2595

Ticket submitted in game: (required) 1398487
[Provide your ticket number here]
5🔼1🔽

[clever yarrow]

Explanation:
New round of KOTH started, yet there wasn't issued any KOTH betting coins this time, other's did got them. Additionally, currently upcoming Round 2 Matches aren't shown to bet on.

Evidence:
see Screenshot

If replicable, how:

Platform:
Android

State:
1062

IGN:
Titch

Game version no# (can be found in the lower left of load up screen - required)
latest v1.21.70

Ticket submitted in game:
1399062

[dense owl]

Explanation:
Read the rules. And why did 5 people receive awards? not at last 20++++

Evidence:
see Screenshot

If replicable, how:

Platform:
Android

State:
133

IGN:
V I K

Game version no# (can be found in the lower left of load up screen - required)
latest v1.21.70

[wide snow]

On behalf of amanda8994 Explanation: (required)
Hacked account , player has submited a report ticket and email but still waiting on the responce to continue after they have used a different charater for the process, player has lost a lot of items on their hacked account .still waiting for CS on the next steps

Evidence: (optional but really useful)
[type here]

If replicable, how: (optional)
[type here]

Platform: (required)
IOS

State: (required)
1116

IGN: (required)
AAndrewAA

Game version no# (can be found in the lower left of load up screen - required)
Latest

Ticket submitted in game: (required)
1397866

[native pebble]

Explanation: (required)
Keeps getting kicked out of game during events and activities. Has tried all the troubleshooting that Customer Support suggested, but still an issue. As per screenshot it has been referred onto developers. It is getting very frustrating for player as they are being kicked out regularly and is making the game unplayable

Evidence:
see screenshots / video

If replicable, how:
Keeps happening

Platform: (required)
IOS iPad

State: (required)
115

IGN: (required)
Serpieri

Game version no# (can be found in the lower left of load up screen - required)
v1.21.70.2505

Ticket submitted in game: (required)
1398487

[sleek steeple]

Explanation:
My Raid attempts wont get reset, it still say 2/4 after reset when I attempt to raid some trucks. My screenshot already 4/4 which is I used only 2 Raid attempts after reset?

Evidence:
See Screenshot

If replicable, how:
When I raided my trucks from other state and my attempts didnt get reset and still 2/4

Platform: (required)
Android

State: (required)
1290

IGN: (required)
Mahiru

Game version no#
v1.21.70.2505

Ticket submitted in game:
1399784

[empty drift]

Explanation: (required)
Couldn't march anywhere in survivor Royale

If replicable, how:
Well I have no more chances so I'm not sure

Platform: (required)
Android

State: (required)
716

IGN: (required)
MadCowDisease

Game version no# (can be found in the lower left of load up screen - required)
v1.21.70.2505

Ticket submitted in game: (required)
1399976

[undone olive]

Explanation: unable to upgrade troops. Says out of resources, but I have enough

Evidence: screenshots attached

If replicable, how: was replicated. Shut down and restarted.

Platform: iOS , iPad

State: 759

IGN: Akio Avenger

Game version no# 1.21.70.2505

Ticket submitted in game: (required)
[Provide your ticket number here]```1399949

[frozen elbow]

Please use the #🐞︱bugs-discussion chat to discuss. Use this channel to create a bug report. You can find how to do it correctly here #🐞︱bugs-how-to-report

[foggy tinsel]

Explanation: After 3 days cooldown when changing the profile photo, another 24 hours were added.

Evidence: 1x SS
Platform: PC / Official app
State:1234
IGN:⋆Beauty-shroomz⋆
Game Version:v 1.21.70.1072
Ticket ID:1400058

[sleek veldt]

Explanation: (required)
[1. SEASONAL PRIZES event in our state appeared only yesterday, 17.06.2024 & , apparently, this event was going in our state already for 43 days, from 06.05.2024
2. “My contribution” include only points for State Event Stage 2 (as per rules it only reset with new season start), same with contribution for all State (as per rules it points accumulated from the start of the season)
3. “At the end of each State Event stage, points earned are converted into Seasonal Coins”, which we can spend to draw prizes. We are in State Event stage 2, where is our Seasonal Coins from Stage 1, which we didn’t have any chance to spend since prize draw for it was 15 & 16th of June (see point1)? ]

Evidence: (optional but really useful)
[attached]

If replicable, how: (optional)
[Open your own game]

Platform: (required)
[PC

State: (required)
[704]

IGN: (required)
[Lissa-Alissa.711]

Game version no# (can be found in the lower left of load up screen - required)
[1.21.70.1072]

Ticket submitted in game: (required)
[1400213]

[dark ivy]

Connection issues. Constantly get the red connection pop up in screen and get thrown out of the game. The moments i am able to be in game, everything is going very slowly. My internet connection is working fine. Im playing on a Android phone, i tried it on my other Android phone: same problem. I tried it with a different account: same problem.

Evidence: 
Screenrecording added to this message


Platform: 
Android, Samsung Galaxy S24+.
I also tried it on my old phone: Samsung Galaxy S22.

State: 
954

IGN: 
Baddest Bean
(But the issue happens also on other account)

Game version no# 
V 1.21.70.3628

Ticket submitted in game: 
1400286```

[dark ivy]

Screenrecording belonging to message above⬆️

[whole crow]

Explanation: I switched alliances yesterday for SvS but my main alliance (ZFG) have received nexus struggle compensation for the 15th of June in which me and many others who have switched have also participated in through and through but haven't received any compensation.

Platform:
Android

State:
1104

IGN: ᴇᴍᴘʀᴇss ɪᴄʏ♡

Game version no#
V 1.21.70.3628

Ticket submitted in game:
1400331

[untold cloak]

Posting on behalf of Cardin's DejaVu

Explanation: Alliance doomsday train isn't showing for the player even after reinstall game and restart few times

Platform: Android
State: 1185
IGN: Cardin's DejaVu
Game version no#: 1.21.70.3628
Ticket submitted in game: 1400389
Evidence:

[lethal galleon]

Explanation: I played pinball madness with 100 balls. I exit Pinball Madness and confirmed with the button. Afterwards I didn't receive my 100 pinballs back, neither did I get the reward. Lost 100 pinballs, without anything in return.

Platform:
Apple

State:
539

IGN: Star

Game version no#
V 1.21.70.2505

Ticket submitted in game: 1400446

[late ruin]

The registration of the deployment to defend the train is not normal and because of that the train is defenceless and is an easy target 🙁

Evidence: the video

Platform: iOS 

State: 965

IGN: wiwistiti44

Game version no# 
1.21.70.2505

Ticket submitted in game: 
1400371

[livid pier]

Explanation: (required)
Ash is in Ray's place but not in the hero list

Evidence: (optional but really useful)

If replicable, how: (optional)
0

Platform: Android

State: (required)
1310

IGN: (required)
Akasha

Game version no# (can be found in the lower left of load up screen - required)
V.121.70.1072

Ticket submitted in game: (required)
14000361

[rich ridge]

Explanation:I'm reporting the fact I was told to email support due to not getting in game and I'm being ignored. Received no reply since the initial reply in 4 days. I was told to email them as well and still nothing.......

Evidence:

State: 1115

IGN: Smile your dead

Platform: Android

Game versión: 1.21.703628

[warped vessel]

Explanation: (required)
Hunter's Lounge event got reset. The purchased pass got reset too and locked again. I bought the 499 pass and don't have access to rewards anymore

Evidence: (optional but really useful)
I can't copy paste the screenshot for whatever reason

If replicable, how: (optional)
[type here]

Platform: (required)
Official PC version

State: (required)
1037

IGN: (required)
Lijan

Game version no# (can be found in the lower left of load up screen - required)
1.27.70.1072

Ticket submitted in game: (required)
1400890

[spice skiff]

Posting on behalf of ꧁⊱Kïღღÿ 제니⊱꧂

Explanation: (required)
Time-limited HQ Skins (wings) that was kept in the backpack have disappeared suddenly without ever activating them. CS has claimed that they were activated before but player have not seen the skin being implemented through the validity of the skin

Evidence: (optional but really useful)

If replicable, how: (optional)
[type here]

Platform: (required)
iOS

State: (required)
671

IGN: (required)
꧁⊱Kïღღÿ 제니⊱꧂

Game version no# (can be found in the lower left of load up screen - required)
1.27.70.2505

Ticket submitted in game: (required)
1395745

[left sentinel]

Posting on behalf of state 961 en maybe others to

Explanion:
Multiple players have one (or more) HQ clones on the map and in the hive

Evidence: screenshots below

Platform: Android

State: 961

Game version: 1.21.70.3628

ING: multiple including Mr. Wick / Sosiska / Zombie Man22

Ticket submitted: 1401415

[merry sand]

Posting on behalf of Ravenic

There isn't enough time to complete the Chief Chef event.
We have 15 attempts per day and there's only 3 days left for the event, while we need 6 days in total for being able to complete all the crates.
A lot of players will be miss out of rewards for this.

Evidence: (optional but really useful)
See screenshots 

If replicable, how: (optional)
[type here]

Platform: (required)
Ios, PC.

State: (required)
All states

IGN: (required)
Ravenic 

Game version no# (can be found in the lower left of load up screen - required)
1.21.70

Ticket submitted in game: (required)
1401428
1401440```

From the other bug: 🔼 3 🔽 1

[frozen elbow]

Please use the #🐞︱bugs-discussion chat to discuss.

[spice skiff]

Posting on behalf of Julie....

Explanation: Unable to configure marches for alliance freight train. when configuring 3rd march, it will show up in the second march column and not able to configure first and third march. Also, no marches shows up in the freight train.

Evidence:

State: 649

IGN: Who's back.....

Platform: Android

Game versión: 1.21.703628

Ticket ID: 1401720

[livid pier]

Explanation:
Players who are in the top 100 in Feeding Frenzy do not receive a 'mock sticker' as a reward.

Evidence:
As attached

State:
1197 and all state

IGN:
Noot Noot

Platform:
All platform

Game version:
1.21.703628

Ticket ID:
1402089

[fallen musk]

Explanation:
Players who are in the top 100 in Feeding Frenzy do not receive a 'mock sticker' as a reward.

Evidence:
As attached

State:
919 and all state

IGN: Bah

Platform:
All platform

Game version:
1.21.702505

Ticket ID:
1402061

[verbal forge]

Explanation: (required)
Purchased the Dracospire in Glory store and shows that I have it in the collections but does not show up in my list of available headquarters

Evidence: (optional but really useful)
See attached screenshots

If replicable, how: (optional)
[type here]

Platform: (required)
Windows 11, Official PC Version

State: (required)
1093

IGN: (required)
Diablo Fire

Game version no# (can be found in the lower left of load up screen - required)
Current Version

Ticket submitted in game: (required)
1402610

[last lintel]

Feeding frenzy cannot be completed in the migo event page. When you use the disc to do it, you get an error message (screenshot below) that you can't. 
Timer shows that it should be possible until reset.

Evidence: (optional but really useful)
Screenshot

If replicable, how: (optional)
Migo Page - Feeding Frenzy Banner - use disc to complete the event 

Platform: (required)
Apple

State: (required)
775

IGN: (required)
☆.insomnia.*☆

Game version no#  (required)
1.21.70.2505

Ticket submitted in game: (required)
14002287```

[vagrant bison]

Explanation: (required)
Nexus Struggle event was scheduled for 14 UTC, when that was not one of the times selected for the event to occur.

Evidence: (optional but really useful)

If replicable, how: (optional)
[type here]

Platform: (required)
iOS

State: (required)
919

IGN: (required)
Allfather

Game version no# 1.21.70.2505

Ticket submitted in game: (required)
1403131

[sleek veldt]

Explanation: (required)
[We are alliance with 50BP and 40 players, we are matched with alliance of 200BP and 96 players. The matching pool and "best time for alliances" excuses are fat lie, we are old states & we get not our preferred time or even time we choose for registration. I know the fact that it's too mentally challenging for development team to develop anything except top up bundles & trash 3 days top ups events, hence could they make a favour to everybody and just leave game development?]

Evidence: (optional but really useful)
[attached]

If replicable, how: (optional)
[Play your own game for ones]

Platform: (required)
[PC

State: (required)
[704]

IGN: (required)
[Lissa-Alissa.711]

Game version no# (can be found in the lower left of load up screen - required)
[1.21.70.1072]

Ticket submitted in game: (required)
[1402827]

[agile sphinx]

Explanation: (required)
Hello, we scheduled time for nexus 12, 18 and 22 utc. How is it possible we got 14utc????? is this some kind of joke?! We had this problem during last Nexus, we were told it was fixed, yet again we got times we didn’t choose. I demand max rewards from Nexus. Take responsibility for your mistakes and fix and TEST your bugs before realising the updates.

Evidence: (optional but really useful)

If replicable, how: (optional)
[type here]

Platform: (required)
iOS

State: (required)
875

IGN: (required)
~4M~

Game version no# 1.21.70.2505

Ticket submitted in game: (required)
1403386

[craggy briar]

Hello! If there’s already a report similar to your concern, kindly upvote it and no need to make another report. Thank you

For Nexus - Match time issue, kindly upvote this report please #🐞︱bug-reporting message

[wide snow]

On behalf of thanhdat101021 Explanation: (required)
Some items wont display in the Backpack . player also cannot bind account ,so the is no save file.

Evidence: (optional but really useful)
screenshot

If replicable, how: (optional)
[type here]

Platform: (required)
Android

State: (required)
1317

IGN: (required)
Wudaz

Game version no# (can be found in the lower left of load up screen - required)
1.21.70.3628

Ticket submitted in game: (required)
1403374

[solemn lance]

Explanation: (required)
Hello, our nexus scheduled time was 14 ITC || , we found out 1 hr before the fight that you changed the time to 12 UTC which we didn’t choose , So not only we have to manage your poorly designed buggy event , now you change the time within 1 hr.?!.
How is it possible ????? is this some kind of joke?!, are you kidding?!

Evidence: (optional but really useful) , how do we have to screenshot everything in the game now?!

If replicable, how: (how about playing your game?!)
[type here]

Platform: (required)
iOS

State: (required)
1078

IGN: (required)
Lagertha

Game version no#

Ticket submitted in game: (required)
1403529

[glossy valve]

Explanation: (required)
Hello, we scheduled time for nexus 22, 18 and 14 utc. First time show 14 utc, now change in game 18 utc, if we choose 22utc like first option like hell we get this??is this some kind of joke?! We had this problem during last Nexus, I demand max rewards from Nexus. Take responsibility for your mistakes and fix and TEST your bugs before realising the updates.

Evidence: (optional but really useful)

If replicable, how: (optional)
[type here]

Platform: (required)
iOS

State: (required)
369

IGN: (required)
Yuni Kitty

Game version no # v1.21.70.2505

Ticket submitted in game: (required)

[native pebble]

Was in Nexus event, 1 minute before event started. I clicked on a coordinates link posted in my alliance chat.  The link was to our hive on normal map. I went into my settlement then out again to get ready to start fight but all I could see was clouds. I had to leave the Nexus and wait for the 5 minute cooldown before I could re enter. As a rally leader this caused problems and really affected my ranking. 

Evidence: (optional but really useful)

See screenshot 

If replicable, how: (optional)

[type here]

Platform: (required)

Android 

State: (required)

1010

IGN: (required)

♡Tina♡

Game version no# (can be found in the lower left of load up screen - required)

1.21.70.3628

Ticket submitted in game: (required)

1403573``

Please use this channel for bug reports. For discussion please use this channel https://discord.com/channels/555639568053829632/925537726223237180

[agile sphinx]

Explanation: (required)
Hello, How is it possible that a 22 BP alliance with 39 people is matched for Nexus with an alliance that has 100 people and a BP of 150? Nexus is a crappy event with a lot of bugs, wrong timing, no way to play (besiege or garrison), not able to gathering and awful matching. Even though I do like the idea of Nexus, the organization is poorly done. For now, it is an event for BIG ALLIANCES filled with a bunch of SMALL ALLIANCES AS BAIT.

If replicable, how: (optional)
[type here]

Platform: (required)
All

State: (required)
875

IGN: (required)
~4M~

Game version no# 1.21.70.2505

Ticket submitted in game: (required)
1403620

[loud sundial]

Explanation: (required)
Hi,
I am in an alliance of 40 players (20B power) and have matched against an alliance of 100/100 players (300B AND one of the strongest alliances in our generation bracket). How is this remotely fair for anyone who participates in this event? There are multiple weaker/farm alliances in our nexus and we fight possibly the 2nd most strongest alliance in our generation. It’s just fixed and no cares about proper fair matchmaking. Why can’t you match alliances based off of their alliance battle power level and member level? Is it just a free-for-all matching system and you get what you get or are you purposely fixing for these stronger alliances to win so they spend more money on the game? It’s ridiculous and makes the game unbearable to play for some. If this game mode is in the next MIGO and there’s no changes to make it fair then there’s no point continuing to waste my money to play against alliances who are 1000x stronger than my own.

Evidence: (optional but really useful)

If replicable, how: (optional)

Platform: (required)
iOS

State: (required)
877

IGN: (required)
Nova

Game version no# (can be found in the lower left of load up screen - required)
1.21.70.2505

Ticket submitted in game: (required)
1403080

[still iris]

Posting for a player

Explanation: Nexus Struggle- besiege marches stuck at lvl 2 city. Restarting helped for a second, but again stuck when tried to besiege again.

I was able to besiege villages normally but not lvl 2 city.

Evidence: (optional but really useful)
[type here]

If replicable, how: try to besiege lvl 2 city

Platform: Android
State: 629

IGN: BₐdBₐd

Game version no# latest

Ticket submitted in game: 1403870

[quasi basin]

Explanation: Today we had Nexus at 18 UTC and have encountered problem with impossibility of besieging. You are sending march, it gets to the point and stuck. Resetting solved the problem unless you are sending it again. And this problem was both for lvl2 center and villages.
If these bugs stay it will be problematic for the future fights.
Today it caused a lot of inconvenience

Evidence: ss

Platform: iOS

State: 388

IGN: ♡ Dαɳɠ 69Sσɱι ♡

Game version no# latest

Ticket submitted in game: 1403943

[sacred haven]

Explanation: Cannot doing besiege
Evidence: Video

Platform: android

State: 247

IGN: .Kodok.

Game version no# latest

Ticket submitted in game: 1404186

[wide snow]

On behalf of mil Explanation: (required)
Player cannot buy Diamonds in the Topup Center as the pop up blocks the screen

Evidence: (optional but really useful)
screenshot

If replicable, how: (optional)
the pop up image fills the screen and the close button is not visible

Platform: (required)
PC version

State: (required)
266

IGN: (required)
sMILe_凸(•̀_•́)凸

Game version no# (can be found in the lower left of load up screen - required)
latest 1.21.70

Ticket submitted in game: (required)
1404355

[sweet radish]

Can't login to my Facebook or Google account.

Platform:
iOS

State: (required)
530

IGN: (required)
Hatchback

Game version no# (can be found in the lower left of load up screen - required)
latest 1.21.70.2505

Ticket submitted in game: (required)
1403439

[hollow zodiac]

Train is out and stopping us from leaving alliance so we can join state team for SVS fight
Evidence:
Will not allow us leave while event in progress

Platform: (required)
All platforms

State: 133

IGN: Mary Anzacs

Game version no# v 1 21 70 2505]

Ticket submitted in game: 1404506

[stark flicker]

Evidence: 
Screenshot

If replicable, how: 
After last update of game version

Platform: 
IOS, PC version

State: 
63

IGN: 
Javi

Game version no# :
latest v1.21.70.2505

Ticket submitted in game: 
1396999```

[true elm]

Explanation: (required)
Did not receive any points for Capital Clash even though I received 7 crates.

Evidence: see screen shots

If replicable, how: (optional)
[type here]

Platform: (required)
IOS iPhone 14

State: (required)
276

IGN: (required)
Babararacucudada

Game version no# (can be found in the lower left of load up screen - required)
70.2505

Ticket submitted in game: (required)
1404631

[twin wadi]

Explanation: The bonuses from my Octodrummer statue do not appear in my battle reports, but they do appear in those of other players. Why???? This statue is very expensive so it's absurd that it doesn't work!!!! Please solve this!

Evidence: screenshots

Platform: Android

State: 989

IGN: SouperMaye

Ticket number: 1404739

[wide snow]

On behalf of sammy06258 Explanation: (required)
as listed by palyer: their having an issue that they are not seeing members who are part of their alliance ,they can see their headquarters showing they are still with the alliance, but their names are not showing in the alliance list. At the same time the ones showing in the log are showing as leaving the alliance but they are not going .
Evidence: (optional but really useful)
screenshots

If replicable, how: (optional)
it started happening after the player uninstalled and installed the game for another error issue . they have tried the repair game and still the issue is there

Platform: (required)
Android

State: (required)
27

IGN: (required)
$ami/KarmasMama

Game version no# (can be found in the lower left of load up screen - required)
1.21.70.3628

Ticket submitted in game: (required)
1404745

[stark flicker]

For friendly reminder please kindly check #🐞︱bugs-how-to-report before post

[icy topaz]

Explanation:I finished behemoth and went to deploy and it wouldn't work.
Evidence:screenshots
Platform: Android and iOS mostly iOS
State:1316
IGN:Raps
Version:1.21.70.3628
Tickets submitted in game:1404746

[warm tiger]

Explanation: (required)
During the SVS,,, we switched to a mega Ally,,,,
there were bugs in the mines in the nexus,,, there was
neither an automatic collection,,, nor were there any
indications that,, the mines were easy as zero,,, no more
timer, nothing,,,, there was nothing to collect by hand
either,,,, since the devs had this clever idea to make
this migo the coal so morbidly expensive,,,, they don't
even notice how much it is all players are screwed with
these bugs,,,, not only that there are still far too
few mines,,,, no, the support can't even write 1-2
sentences about what the problem is,,, the game is
getting more and more About the scam,,, some of us lost
up to 17k coal again today,,, another day less,,,,

Evidence: ...
If replicable, how: (optional)
Look pictures

Platform: (required)
all
State: (required)
989

IGN: (required)
DroGa.

Game version no#. Latest

Ticket submitted in game: (required)
1404762

[livid pier]

Posting on behalf of KinakoMochi....

Explanation :
Continue to be unable to login the game after all troubleshooting attempts.
(Game repair→Restart game,Uninstall and reinstall the application,Wi-Fi changes and device reboot)

Evidence: ...
If replicable, how: (optional)
Look pictures

Platform: (required)
iOS

State: (required)
1317

IGN: (required)
Choerry

Game version no#. Latest

Ticket submitted in game: (required)
1405035

[livid pier]

Explanation:
Intel task suddenly disappeared after claiming the reward, even though the expiration time still had over 1 hour remaining. This mostly happens with behemoth Intel tasks.

Evidence:
As attached

If replicable, how:
Complete another intel task, disappear task will reappear.

Platform:
All

State:
1197 and all state

IGN:
Noot Noot

Game version no#
v1.21.70.3628

Ticket submitted in game:
1405202

[finite phoenix]

Posted on bahalf of purrrrevilcat

Explanation: In Wyrm Hatchling event boosts rewards can't be claimed from the invites sent via DM, but remains active as a red dot in the events page as if rewards were not claimed

Evidence: Attached image with red dot

If replicable, how: send invite for Boost via DM + the invite that doesn't exist from the request screen, please see attached images

Platform: Android verion, not appgallery app on a Huawei P40

State: 7

IGN: 亗 frieren

Game version no#: 1.21.70.3628

Ticket submitted in game: 1405321

[twilit siren]

Explanation: Clash of Titans collection set is not shown in Collection Sets tab of Collection.

Evidence: As attached

If replicable, how: Get one of Astro Wheel statue rewards, place, check it information.

Platform: All

State: All

IGN: Kumi.

Game version #: 1.21.70

Ticket submitted in-game: 1405495

[bronze moat]

Explanation: (required)
Once again, for the countless x amount of KOTH in a row, assigning food to team members gets bugged halfway. I cannot auto assign or when I do, it’ll disappear. Super frustrating when it’s been mentioned countless times and been happening for quite some time now and there hasn’t been an update to fix it.

Evidence: (optional but really useful)
See video below

If replicable, how: (optional)

Platform: (required)
iOS

State: (required)
248 but ALL

IGN: (required)
.소금.

Game version no# (can be found in the lower left of load up screen - required)
1.21.70.2505

Ticket submitted in game: (required)
1405609

[native pebble]

Submitted on behalf of Serpieri
Getting kicked out of game every time player tries to enter KOTH

Evidence: (optional but really useful)

See video

If replicable, how: (optional)

Happened every time tries to enter KOTH

Platform: (required)

IPad IOS

State: (required)

115

IGN: (required)

Serpieri

Game version no# (can be found in the lower left of load up screen - required)

1.21.70.2505

Ticket submitted in game: (required)

1405613

[last lintel]

Nexus Struggle event rules state that gathering from crystal mines gives points. No points are gained when gathering crystal mines.

Evidence: (optional but really useful)
Screenshots in EN + translated DE (point 3)

Platform: (required)
iPad

State: (required)
461

IGN: (required)
Hexe_

Game version no# (can be found in the lower left of load up screen - required)
1.21.70.2505

Ticket submitted in game: (required)
 1375471```

[vocal venture]

Explanation:
The side mission : Defeat another chief in battle isn't working. It doesn't give any credit after you attack someone and win.

Evidence: See screenshots

Platform: (required)
PC, Android

State: (required)
1300, 1320 (both same issue)

IGN: (required)
Amaryl

Game version no# (can be found in the lower left of load up screen - required)
v1.21.70.1072

Ticket submitted in game: (required)
1406641

[raw geyser]

Explanation:
Every time I open Throwdown, I get this useless error message. Of course a restart doesn't fix anything.

Evidence: See screenshot

Platform: (required)
Android

State: (required)
584

IGN: (required)
white wolf

Game version no# (can be found in the lower left of load up screen - required)
v1.21.70.3628

Ticket submitted in game: will add eventually

[mint lotus]

Explanation:
Lost troops in SvS and didn't get back my 90%. I tried to manually revive them through the special SvS recovery screen, but 4.57 mil rolled over into my enlistment building

Platform: PC Windows 10
State: 1087
IGN: Kaiccis
Game version no# 1.21.70.1072
Ticket submitted in game: 1406980

Evidence

[kindred zephyr]

Explanation: I can’t load the game, there is an error appear while in the loading screen. And even reinstalling the game didn’t fix it.

Evidence: see screenshot

Platform: ios

State: 1319

IGN: [RSG] Sakuragi

Game version: v1.21.70.2505

Ticket submitted in game: 1406821

[sour hound]

Blinking red screen in Azurtane Heist doesn’t go away. No one’s attacking anymore but it stays thus led to a little confusion.
This was the case few AHs ago as well.

Evidence: 
Screen recording attached.


Platform: 
IOS

State: 
571

IGN: 
Primy

Game version no: v.1.21.70.2505

Ticket submitted in game: 1407213```

[native pebble]

Reported for Vaiilet
Player cannot log into their account. Gets message message ‘data error please restart you game.’ Has reported to CS and tried all things suggested but still cannot access. Has created small account so they can log the fault for their main account. 

Evidence: (optional but really useful)

See screenshots

If replicable, how: (optional)

Happens every time they try to log in

Platform: (required)

Android

State: (required)

1318

IGN: (required)

Vaii

Game version no# (can be found in the lower left of load up screen - required)

1.21.70.3628

Ticket submitted in game: (required)

1406612```

[fiery bone]

Explanation: (required)
players can't relocate to allinace territory

Evidence: (optional but really useful)
will add

Platform: (required)
windows

State: (required)
1291

IGN: (required)
Raven69

Game version no# (can be found in the lower left of load up screen - required)
up2date

Ticket submitted in game: (required)
..

[visual estuary]

Explanation: Unable to log in. This pops up when opening the game.

Evidence: Screenshot provided below

Platform:
IOS

State:
242

IGN:
REDRAVEN

Game version no:
Latest

Ticket submitted in game:
1408298

[ancient trail]

Explanation: (required)
the wooden boxes of robot parts have disappeared. (Fuel and a booster module). These boxes used to be sold in the union shop once a week. As of this week, these boxes have changed appearance. They were wooden. I used to keep them in my backpack (30 or 40 boxes) - now they are gone. (box of partner). I found some picture in google, this box is very similar to the one that was - and disappeared from the backpack.

Evidence: (optional but really useful)
added screen.

Platform: (required)
windows PC

State: (required)
1057

IGN: (required)
[EXS] Kir

Game version no# (can be found in the lower left of load up screen - required)
up2date

[velvet tinsel]

Explanation:
Game lags and freezing when changing from alliance to settlement / wilderness makes the game unplayable , outputs game error sometimes.

Evidence:
attached

If replicable, how:
the game requires more optimize and graphic data reduce.

Platform:
Android

State:
876

IGN:
NATSU

Game version no#:
1.21.80.3674

Ticket submitted in game:
1408564

Explanation
my account never received update reward attachment from system main , tried to switch devices still same.

Evidence:
( optional but really useful )

If replicable, how:
i would like to receive
system mail rewards like everyone else

Platform:
PC

State
387

IGN:
Patrick

Game version no#:
1.21.80.1108

Ticket submitted in game:
1408569

[viral dove]

Explanation: I can’t load the game, there is an error appear while in the loading screen. And even reinstalling the game didn’t fix it.

Evidence: see screenshot

Platform: ios

State: 1319

IGN: mr.meshal

Game version: v1.21.802542

Ticket submitted in game: 1408504

[wide snow]

Posting on behalf of sayatheesh Explanation: (required)
playes shows that after the update the display in the behemoth is different, the bottom bar has shifted to the middle of the screen

Evidence: (optional but really useful)
screenshot

If replicable, how: (optional)
Its just obscuring in the the way it is

Platform: (required)
IOS Ipad Air 5

State: (required)
1102

IGN: (required)
sai

Game version no# (can be found in the lower left of load up screen - required)
latest one

Ticket submitted in game: (required)
1408712

[amber karma]

Reposted for Kir

Explanation: (required)
So, we have POW and it works like a clock over 1 year. What we can do? Ok. let's add at least three bugs to it.

1. the map is not scalable and it is impossible to see the whole map
2. Why don't we remove the squad hero portraits and put numbers in there? To confuse the players.
3. Let's mirror the left team's font.
   ok. perfect! say hello to the testers!
   Should we balance it so that solo players don't get caught against a team of 5? No, that's too much.

Evidence: (optional but really useful)
Screenshots

If replicable, how: (optional)
just play POW.

Platform: (required)
PC

State: (required)
1057 but probably all states

IGN: (required)
[EXS] Kir

Game version no:v 1.21.80.1108

Ticket submitted in game: 1408722

Previous post: 12 🔼

[frozen elbow]

Please use the #🐞︱bugs-discussion chat to discuss. Use this channel to create a bug report. You can find how to do it correctly here #🐞︱bugs-how-to-report

[torn wolf]

Explanation:
I tryed to heal during Nexus my troops and i want to select only a few of the troops - but it was impossible to choose only a few of them - i was only able to choose a minimum of app. 8 days. - even after using of all available heal speeder 3 days left - i can´t recover any troops before end of the event

Evidence:
video

Platform:
PC Windows

State:
198

IGN:
LunaThueringen

Game version no#
1.2.1.206 (info from first screen)/ 1.21.80.1108 (info from second screen)

Ticket submitted in game:
1408882

[wide snow]

Reporting on behalf of sandvair_67050 Explanation: (required)
Error occuring after update to the game : The Behemoth Master Builder feature is not working correctly. player has received the following error message: "Input parameter error". -player farms, lumberyards, furnaces, and gas tanks are no longer showing icons above them when resources are ready. player is also having issues binding their account on PC. they have followed all the directions required.

Evidence: (optional but really useful)
screenshot

If replicable, how: (optional)
[type here]

Platform: (required)
PC Version

State: (required)
1317

IGN: (required)
Sandvair

Game version no# (can be found in the lower left of load up screen - required)
1.9.0.208

Ticket submitted in game: (required)
1408919

[gray wadi]

Posting for FMX77
Explanation:

• why can we lose a checkpoint at nexus battle if the battle ended before? 🤔
• screens show the time marks and battle ended a minute earlier then we lost the checkpoint

Evidence:

• Pictures Below

Platform:

• IOS

State:

• 375

IGN:

• FMX77

Game version no:

• v1.21.70.2505

Ticket submitted in game:

• 1408937

[meager plinth]

Explanation: 3 of my marches are on a pilgrimage to the end of the world (They are unavailable)

Evidence:(Screenshot)

If replicable, how: Not a clue, just logged in after the update.

Platform: PC -

State: 42

IGN: Bang-

Game version no#: V1.21.80.1108

Ticket submitted in game: 1409109

[spice skiff]

Posted on behalf of Rotten

Explanation:
New Collaboration - Pacific Rim: Unable to access advance journal under pre order bonus. Blank Screen. Timer has already started. Fix it so we can get the items.

Evidence:
Pictures Below

Platform:
IOS

State:
827

IGN:
Rotti

Game version no:
v1.21.70.2505

Ticket submitted in game:
1409275

[hollow zodiac]

Evidence: hero challenge doesn’t end just keeps going in a stuck loop.

If replicable, how: just goes on and on and on

Platform: (required)
iOS 

State: 133

IGN: M@r¥ Anz@c

Game version no# v1:21:80:2542
Ticket submitted in game: 1409470

[amber karma]

Posted for Kir

Explanation: current points for battle at the bottom of the screen in Nexus are missing

Evidence: See screenshots

If replicable, how:

Platform:PC

State: 1057 but probably all states

IGN: [EXS] Kir

Gameversion: v 1.21.80.1108

Ticket submitted in game: 1409600

[tribal dragon]

Explanation: Unable to setup formations in Desert Survival (Beta)

Evidence: see ss

If replicable, how:

Platform: IOS

State: 928

IGN: Ling Bei

Game version no: v.1.21.80.2542

Ticket submitted in game: 1409710

[gray wadi]

Posting for mishal3027
Explanation:

• When entering the game, Loading screen stops and gives Error code - Data error, please restart your game.
  Evidence:
• Picture Below
  Platform:
• iPhone 14 Pro Max
  State:
• 1319
  IGN:
• Mr.meshal
  Game version no:
• v 1.21.80.2542
  Ticket submitted in game:
• 1408504

[native pebble]

Hi guys, please keep all bug comments in this channel https://discord.com/channels/555639568053829632/925537726223237180 thanks

[wraith flare]

Explanation: (required)
Explorer not showing in the Precint

Evidence: (optional but really useful)
Screenshot down below

If replicable, how: (optional)

Platform: (required)
Desktop (PC)

State: (required)
1310

IGN: (required)
GrafX
Game version no# (can be found in the lower left of load up screen - required)
1.21.80.1108

Ticket submitted in game: (required)
1409268

[keen wharf]

Explanation: unable to send messages. 

Evidence: screen shots attached

If replicable, how:  any time messages are attempted to send they don't go through a warning message appears. Player can speak in alliance chat but nobody sees the messages.  The player attempted to change their name and the warning message appears.

Platform: PC & IOS 

State: 1051

IGN:  WarCat

Game version no# 
V 1.21.80.2542

Ticket submitted in game:
1409025 and 1409258 ```

[lime kindle]

Bug: R5 and registered for Reservoir Raid and it is now showing not registered

IGN:Mary Anzac
Device :iOS
State 133
Latest version of game
ticket 1410493

.
.
.
New Report
Bug: R5 and registered for Nexus and it is now showing not registered

IGN:Mary Anzac
Device :iOS
State 133
Latest version of game
ticket 1410493

[spring robin]

Explanation: During Nexus I ran of troops even though my hospital was empty. The only way I got them was after I relocated.

Evidence: hard to get SS..

Platform: android

State: 1120

IGN: Abood1

Game version: v1.21.80.3674

Ticket: 1410669

[arctic ridge]

Explanation:
In Heartfelt event boosts rewards can't be claimed from the invites sent via DM, but remains active as a red dot in the events page as if rewards were not claimed

Evidence:
Attached image with red dot

If replicable, how:
send invite for Boost via DM + the invite that doesn't exist from the request screen

Platform
PC Version

State:
571

IGN:
/Enife/ + (Three more players)

Game version no#
1.2.1.206

Ticket submitted in game: (required)
1410709

[wheat quail]

Explanation:
In Boost event when pressing help to cut price for someone it shows it gave reward but when checking bag nothing added , fake reward ?

Evidence:
Attached video

Platform
PC Version

State:
388

IGN:
TOMI

Game version no#
1.2.1.206

Ticket submitted in game: (required)
1410839

[frozen elbow]

Please use the #🐞︱bugs-discussion chat to discuss. Use this channel to make a bug report. You can find how to do it correctly here #🐞︱bugs-how-to-report

[supple sorrel]

Explanation: Lost my Astrowheel rewards due to my game crashing in the middle of 100 spins

Evidence: screenshots provided

If replicable, how: replace my spheres

Platform: iOS, diamonds were purchased from official site

State: 628

IGN: Sen. Sliz

Game version no#: 1.21.80.2542

Ticket submitted in game: 1411065

[alpine siren]

Explanation: this just began to happen, where it does not let me access my account. I also logged in on my laptop to investigate and same result only for my account. Cleared cache/uninstalled and installed/ switched wifi-cellular. Still same issue.

Platform: IOS iPhone 11, MacBook Air.

State: 1320

IGN: SoAnti

Version# 1.21.80.2542

Ticket submitted in game: 1411188

Evidence: Screenshot provided

[uneven holly]

Explanation: this just began to happen, where it does not let me access my account. I also logged in on my laptop to investigate and same result only for my account.

Platform: IOS iPhone

State: 952

IGN: BG!

Version# 1.21.80.2542

Ticket submitted in game: 1411263

Evidence: Screenshot provided

[haughty tendon]

Explanation: (required)
Impossible to play Coordinated Operation. After matching - black screen for several seconds and then message: you are idle or someone else idle

Evidence: (optional but really useful)
PFA

If replicable, how: (optional)
Try to start Coordinated Operation

Platform: (required)
Android

State: (required)
1195

IGN: (required)
fang

Game version no# (can be found in the lower left of load up screen - required)
1.21.80.3674

Ticket submitted in game: (required)
1411403

[still iris]

Reporting for inbal_

Explanation: for the past few days I don't have an transfer tickets in alliance store plus in one of my accounts. There is twice of new behemoth boxes instead of ticket.

Evidence: screenshots

If replicable, how: go to alliance store

Platform: iOS/PC

State: 889

IGN: hot stuff

Game version no# 1.21.80.2542

Ticket submitted in game: 1411657 , 1411623

[fickle prairie]

Posting for Hone101:

Explanation: (required)
[My alliance members list seems to be bugged. Not every member is showing on the members page. From the R4 members I can only see 14 out of 20, from the R3 list only 42 out of 63, from the R2 list only 6 out of 8 and for the R1 list also 6 out of 8. So in total missing 31 members from the alliance page that doesn't show up.]

Evidence: (optional but really useful)
[Attached screenshots]

If replicable, how: (optional)
[-]

Platform: (required)
[Android, Samsung]

State: (required)
[505]

IGN: (required)
[Hone101]

Game version no# (can be found in the lower left of load up screen - required)
[v 1.21.80.3674]

Ticket submitted in game: (required)
[1412866]

[onyx sky]

Explanation: (required)
open app, click enter and the system starts loading and then errors out in a continues to loop over and

Evidence: (optional but really useful)
I have tried the Repair game. I have uninstalled the game, disconnected and reconnected and redownloaded it multiple times and it seems i keep getting new version #'s when i uninstall and reinstall

If replicable, how: (optional)
[type here]

Platform: (required)
[type here - operating system, ie IOS, Android, official PC version and the device you are using

State: (required)
server 1320

IGN: (required)
[Aryanna DO NOT POST YOUR CHIEF ID]

Game version no# (can be found in the lower left of load up screen - required)
v 1.21.80.1108

Ticket submitted in game: (required)
1412271 and 1412559

[clear lark]

Evidence: see screenshot 

If replicable, how: no, RR is over


Platform: IOS

State: 249

IGN: Fist of Firy

Game version no# 1.21.80.2542

Ticket submitted in game#1413046

[hardy grail]

Posting on behalf of Mugi:

Explanation: Alliance can not build towers back after towers are taken down.

Evidence:(Screenshot)

If replicable, how:

Platform: PC

State: 1171

IGN: Mugi

Game version no#: V1.21.80.1108

Ticket submitted in game: 1412599

[livid pier]

All migo tasks have been done in two accounts same way and actually way more missions totally achieved on one bugged. One have received 120 glory task and one is with bug that is short. All tasks complete and glory cannot be achieved. Based on two accounts done same way to extend one off having achieved even more missions..the second one has to be bugged

Evidence: Screenshots

If replicable, how: 

Platform: Android 

State:875

IGN:♔N͜͡IGHT͜͡MAR͜͡E

Game version no # 1.21.80.3674

Ticket submitted in game: 1412805

[still iris]

Screenshots for above report

[fickle prairie]

Posting for: RedRidingHood

Explanation: (required)
[We have problems with placing new towers. It does not show the territory]

Evidence: (optional but really useful)
[Attached screenshots]

If replicable, how: (optional)
[Placing a tower]

Platform: (required)
[Android]

State: (required)
[505]

IGN: (required)
[RedRidingHood]

Game version no# V1.21.80.1108

Ticket submitted in game: (required)
[1412289]

[gentle elk]

Posting behalf BG!

Explanation: (required)
Still can't login, it has taken too many days to fix this, we have tried everything, login with multiple devices etc..

Evidence: (optional but really useful)
Attached screenshot

Platform: (required)
Android, iOS,PC

State: (required)
952

IGN: (required)
BG!

Game version no# V1.21.80.3674

Ticket submitted in game: (required)
1413658

[livid pier]

Explanation: Weird download icon on settlement building. When I click it, an error says 'Your game version must be updated to use this feature,' even though my game is the latest version.

If replicable, how:
Restart game

Evidence:
As attached

Platform:
Android

State:
1197 and maybe all state

IGN:
Noot Noot

Game version no#
V1.21.80.3674

Ticket submitted in game:
1413862

[weak stirrup]

Explanation: (required)
Festival Bazaar store did not reset … Today in Dragon seekers event, when I went to the festival Bazaar for dragon seekers event I discovered items were listed as “sold out” … I have not purchased anything from this event store

Evidence: (optional but really useful)
Screenshot provided

If replicable, how: (optional)

Platform: (required)
IOS

State: (required)
599

IGN: (required)
TacoN4Tor
Game version no# (can be found in the lower left of load up screen - required)
1.21.80.2542

Ticket submitted in game: (required)
1414062

[ashen wigeon]

Explanation: Let this be clear, not only I but also other players who posted here are experiencing connection problems. The accounts were linked, with email and social networks. some spent a lot, others spent little, but everyone dedicated time. Support simply doesn't respond and doesn't solve it. Those of you who are putting in a lot of money know that if this happens no one will help you recover your account. I was a small spender, I never used third-party programs or anything that gave me an advantage. be aware.By the way, I came here in this game through tapjoy.

Evidence: screenshot

Plataform : android and iOS

State: 1320

IGN: Potrow

Ticket: 1413575 it appears solved but obviously it's not

[hardy grail]

Explanation: (required)
Trail 12-12, about halfway through gives a data verification out of sync error and restarts the game.
Evidence: (optional but really useful)
Screenshot provided

If replicable, how: (optional)

Platform: (required)
IOS

State: (required)
1171

IGN: (required)
Silent Alpha

Game version no# (can be found in the lower left of load up screen - required)
1.21.80.2542

Ticket submitted in game: (required)
1414880

[obtuse garden]

Explanation: we build towers on our alliance territory and they are not recognized as territory. Farms are not recognized either

Evidence: Screenshot provided below

Platform:
IOS

State:
893

IGN:
Black Karl

Game version no:
Latest

Ticket submitted in game:
1397196

[wide snow]

Reporting on behalf of exminerva Explanation: (required)
Player has a skin ,the yellow waves around HQ are not there ,

Evidence: (optional but really useful)
Screenshots

If replicable, how: The skin is set but the are not display animation as displayed for the skin

Platform: (required)
Android

State: (required)
1121

IGN: (required)
Ex Minerva

Game version no# (can be found in the lower left of load up screen - required)
1.21.80

Ticket submitted in game: (required)
1392704

[sonic pendant]

Explanation:
Invisible structure, Joyful Christmas Tree.

Evidence:
Video

Platform: Android

State:
333

IGN:
31058009

Game version no#
1.21.80.3674

Ticket submitted in game:
1416095

[vocal trellis]

Explanation:

• I can't see the exploration challenge icon in the champion area

If replicable, how:

Evidence:
Screenshots

Platform:
IOS

State:
1317

IGN:
Văn Đức

Game version no#
V1.21.80

Ticket submitted in game:
1415588

[lament sky]

Explanation:
Behemoth challenges are all pink. Game is on actual version. Only the timer can be seen

Evidence:
attached

If replicable, how:
started the game on different devices and everwhere the same.

Platform:
Android/ios

State:
276

Ticket number:
1415820

[stable quail]

Explanation: Intel missions yellow troop task gives t1 troops (or t2, those white ones)

Evidence: see picture

If replicable, how: all yellow troop task in intel missions

Platform:
any platform

State: all states

IGN: Ka-Me-Ha-Me-Ha

Game version no# 1.21.80 .1108 (PC version, but it is on all platforms)

Ticket submitted in game: 1416361

[drowsy siren]

Explanation: (required)
Not getting rewards for power play even though I have enough points

Evidence: (optional but really useful)
Screenshot

If replicable, how: (optional)
[-]

Platform: (required)
Android tay

State: (required)
122

IGN: (required)
Asia

Game version no# (can be found in the lower left of load up screen - required)
Latest version 1.21.80.3674

Ticket submitted in game: (required)
1416739

[frank sedge]

Explanation: I lost more troups than I sent. I sent only 1 troups (I see massacre report) and instead in the report from my friend is seen that I lost 30k troups and 11k to heal (see same timestamp from both reports)

Evidence: see screenshot

State:1272

IGN: Earine

Game version: 1.21.80.3674

Ticket in game:1415858

[livid pier]

Explanation:
'Read & Claim All' button isn't working right. Normally, one click marks all the mail as read and claims all the rewards, but now it only reads one message or claims one reward at a time.

Evidence:
As attached

If replicable, how: (optional)

Platform:
Android and assume affect on all platforms

State:
1197 and all state

IGN:
Noot Noot

Game version no#
v1.21.80.3674

Ticket submitted in game:
1416893

[fiery bone]

Explanation:
still issue with towers/their teritory to be claimed and relocations
Evidence:
As attached

If replicable, how: (optional)
anytime

Platform:
Web on Windows

State:
1291

IGN:
Raven69

Game version no#
latest

Ticket submitted in game:
1401763

[empty imp]

Explanation:
Glacial dominion skin set completed and activated, but it visually doesnt show . Not sure about stats

Evidence:
As attached

If replicable, how: (optional)

Platform:
Android and assume affect on all platforms

State:
878

IGN:
Conica of Q

Game version no#
v1.21.80.3674

Ticket submitted in game:
1417098

[restive ginkgo]

When attempting to enter Desert Survival, black screen appears. Restarting game still shows as open party, but unable to do anything with it.

Evidence: (optional but really useful)
[SS/Video]

If replicable, how: (optional)
[Start Desert Survival event]

Platform: (required)
 Android *and* Galaxy S21Ultra

State: (required)
[1077]

IGN: (required)
⫷⋱Pro⋰⫸

Game version no# (can be found in the lower left of load up screen - required)
[ 1.21.80.3674 ]

Ticket submitted in game: (required)
[ 1417890 ]```

[balmy phoenix]

Explanation: (required)
When trying to use desert survival the game crashes leaving the screen black

Evidence: screen recording below

Platform: IOS & Android

State:
881/1052

IGN:
Naughty Pickle

Game Version: 1.21.80.2542

Ticket submitted in game: 1417923

[agile sphinx]

Explanation: (required)
Hello, it is not possible to play desert survivals event. Not as human, not as a monster. Furthermore, if you try to play as a human and the team is created (which is every time) You cannot leave the team. What means you cannot play any other events that required a team such as Survival Royal etc.

If replicable, how: (optional)
[type here]

Platform: (required)
All

State: (required)
875

IGN: (required)
~4M~

Game version no# 1.21.80.2542

Ticket submitted in game: (required)
1417938

[odd acorn]

[infinite loop bug:hero challenge]

Evidence: (optional but really useful)
[see attachment ]

If replicable, how: (optional)
[type here]

Platform: (required)
[type here - operating system, ie IOS-iPhone 

State: (required)
[1145]

IGN: (required)
[RetroJackets] 

Game version no# (can be found in the lower left of load up screen - required)
[see picture attachment ]

Ticket submitted in game: (required)
[1412356]```

[lime kindle]

Explanation: I can’t load the game, there is an error appear while in the loading screen. And even reinstalling the game didn’t fix it.

Evidence: see screenshot

Platform: ios

State: 1319

IGN: mr.meshal

Game version: v1.21.802542

Ticket submitted in game: 1408504
Original post
#🐞︱bug-reporting message

[frosty oriole]

[joining desert survival results in black screen. Requires restart, but the team icon stays on and cannot leave team. Also cannot join teams on other accounts nor play Survival Royale. Message is “you are already in a strike team”.  Tried to repair game a number of times]

Evidence: (optional but really useful)
[see attachment ]

If replicable, how: (optional)
[type here]

Platform: (required)
[type here - operating system, ie IOS-iPhone 

State: (required)
[1077]

IGN: (required)
[•《 CἷceʁØ 》•] 

Game version no# (can be found in the lower left of load up screen - required)
1.21.80.2542

Ticket submitted in game: (required)
[120160429]```

[craggy briar]

Hey there! Could you please reach out to me via DM about your bug report? Unfortunately, I'm unable to send you a message because of your Discord settings. Thank you!

[lean belfry]

Explanation: (required)
black screen new POW event. desert survival

Evidence: (optional but really useful)
[see attachment ]

If replicable, how: (optional)
[type here]

Platform: (required)
PC version
State: (required)
[1089]

IGN: (required)
━═☆❣️WiIma❣️☆═━

Game version no# (can be found in the lower left of load up screen - required)
.1108

Ticket submitted in game: (required) 1418116

[solemn lance]

``Explanation: (required)
[joining desert survival results game lagging, black screen and as in screenshots you can’t leave the team , and you must restart, but the team icon stays on and cannot leave team.

Evidence: (optional but really useful)
[Screenshots in the ticket submitted ]

If replicable, how: (optional)
[try to play the event 🙄]

Platform: (required)
IOS

State: (required)
[1078]

IGN: (required)
Persephone

Game version no# (can be found in the lower left of load up screen - required)
1.21.80.2542

Ticket submitted in game: (required)
1418201

[vagrant bison]

Explanation: (required)
Nexus Struggle event was scheduled for 14 UTC, when that was not one of the times selected for the event to occur.

Evidence: (optional but really useful)

If replicable, how: (optional)
[type here]

Platform: (required)
iOS

State: (required)
919

IGN: (required)
Allfather

Game version no# 1.21.80.2542

Ticket submitted in game: (required)
1403131

[sturdy sable]

Explanation:
We got the time we didn't choose again!
We chose the Nexus event at 03:00-04:00 utc, 18:00-19:00 utc and 22:00-23:00.
At 14:00 utc, no one can play here!

Evidence: see the screenshot below

Platform: All

State: 344

IGN: .RedFox.

Game version: v 1.21.80.2542

Ticket submitted in the game: 1418519

[honest wren]

Could not port into an empty space next to a Village in Nexus

Evidence: (optional but really useful)
Photo from after the game, this was the closest I could get to it with loads of gaps at the edges. Alliance members also could not port close. 

If replicable, how: (optional)
?

Platform: (required)
IOS 

State: (required)
823

IGN: (required)
Minnie

Game version no# (can be found in the lower left of load up screen - required)

V.1.21.80.2542
Ticket submitted in game: (required)
1418844

[polar mulch]

Explanation:
Cannot increase resistance in Nexus.
If the player clicks on a building info icon, they receive an “increased resistance“ message, but when the player clicks the message, it removes them from the game and reroutes them into the pinball event and then displays another error message saying that the player cannot do that while in the event. There is no way to select increase button outside of nexus. Therefore, they can not increase resistance.

Evidence: screenshot

Platform: Andriod

State: 27

IGN: Business Cat

Evidence: screenshot

Platform: Andriod

State: 27

Game Version: 1.21.80.3674

Ticket#: 1418855

[edgy summit]

Explanation: (required)
During Nexus Struggle today 14 utc I and other players could't relocate near villages despite nothing there. It took us precious time to find a spot where it doesn't said "you cannot relocate here"! Besiege marches should be as short as possibly can. It affects number of marches you can send until village is taken over. You fix 1 thing and break 3 others. WHY?

Evidence: (optional but really useful)
screenshots

If replicable, how: (optional)
FIX YOUR GAME

Platform: (required)
official PC version and PC

State: (required)
1093

IGN: (required)
Witch

Game version no# (can be found in the lower left of load up screen - required)
1.21.80.1108

Ticket submitted in game: (required)
1418896

[fierce horizon]

Explaination:
The new event desert survival activity chests are bugged, after doing 5 attempts it only shows that one activity is completed.
Already tried it on two accounts with the same results.

Evidence: check the attached SS

Platform: Android

State: 584

IGN: • ᴡʜɪᴛᴇ ᴡᴏʟғ •
and
• ʟᴏᴠɪɴ' ᴡᴏʟғ •

Game version num: v1.21.80.3674

Ticket submitted: 2 tickets, one for each account
#1419781 & #1419786

[languid minnow]

Please keep all bug related discussions in #🐞︱bugs-discussion Thank you very much

[swift socket]

Explanation:
Players are experiencing some issues with troop level in Joint Exercise. Where all troops for every player should be T8 or T11, they have varying levels. In one round, they will have T9 troops, in another will be T8, and another will have T10. Members in the same alliance will play the same level and end up with different troop levels.

Evidence: See SS attached

Platform: IOS

State: 1316

IGN: Rico

Game version number: v1.21.80.2542

Ticket number: 1418900

[delicate raptor]

Explanation: (required)
Power up custom crate bought in bargain bash and other event stores (the one with with 133 hero gear parts, 5 badge tags and 1 certificate of honor as a choice) changed to the lesser version (with with 36 hero gear parts, 3 badge tags and no certificate of honor) in the inventory when the next phase of migo started (@ reset 1st of July).

Evidence: (optional but really useful)
see screenshots

If replicable, how: (optional)
[type here]

Platform: (required)
PC, Android

State: (required)
1094

IGN: (required)
[Type your IGN here]

Game version no# (can be found in the lower left of load up screen - required)
1.21.80.1108

Ticket submitted in game: (required)
1418566

[charred whale]

Can't login to KOH event and constantly getting a screen with message " you a part of the Tactical Team". Assuming that is related to new Desert event - we also has ppl unable to join SVS bcs of troops being in train.

Evidence, see screenshot .

If replicable, how:
Please fix it or confirm that our players can't send troops anywhere if they qant to be able to participate in diff Events.

Platform: android.

State:
716

Ign:
Element, ID: 77519256

Game version:
1.21.80.3647

Ticket submitted in game:
1420924

[lapis lantern]

] I can’t complete the hero challenge. It gets stuck on the last monster and the monster won’t appear.

Evidence: (optional but really useful)
have tried several times always gets stuck, can’t get past level 100.

If replicable, how: (optional)
[type here]

Platform: (required)
Apple iPad Air 

State: (required)
875

IGN: (required

Game version no# (can be found in the lower left of load up screen - required)
1.21.80.2542

Ticket submitted in game: (required)
1420948

[plucky sable]

Explanation:
The relocation effect I bought: Dragon Eclipse has disappeared. Purchased and activated last night. Just disappeared this morning.

Evidence:
Screenshots👇

Platform:
Apple iPad Air 2

Condition:
461

IGN: Hexe_

Version number of the game:
1.21.80.2542

Ticket submitted in game:
1421691

(submission for User @remote heath)

[olive canopy]

Explanation:
Cannot purchase Seasonal Weekly Pass, now lost mines and processing slots ~ says on “cooldown since 0700 utc”

Evidence:
Screenshots👇

Platform:
Apple iPad Pro

Condition:
333

IGN: Omnibus

Version number of the game:
1.21.80.2542

Ticket submitted in game:
1421690

[chrome niche]

Explanation: (required)
the 2021 and 2023 memorial books are buggy. the pages are not displayed. and that's what every base has

Evidence: (optional but really useful)
video, pictures

If replicable, how: (optional)
fix the bug

Platform: (required)
all

State: (required)
all

IGN: (required)
Huszar

Game version no# (can be found in the lower left of load up screen - required)
1.21.80.3674

Ticket submitted in game: (required)
1421944

[lucid ibex]

Explanation: (required)
I can’t enter the game for two days, after updating the headquarters to level 20, an error appeared. I tried everything that was offered by the bot.

The account is not linked, but I also tried to uninstall and reinstall the application.

I’m attaching a screenshot.

Platform: (required)
Apple, iPad
Updated to the latest version
App store ( The country of residence is Australia)
VPN doesn’t help either

State: (required)
1319

IGN: (required)
ТаЕка

Game version no#
1.21.80.2542

Ticket submitted in game: (required)
1421496
1420524
1420192

[humble kindle]

Hero Challenge endless loop.  I am unable to attack the final monster and always either have to let myself die or exit and lose the points.

Evidence: (optional but really useful)
Screen shot and video attached

If replicable, how: (optional)
Happens every time I attempt 

Platform: (required)
[Android, Samsung S23

State: (required)
[1153]

IGN: (required)
Blue*Phoenix

Game version no# (can be found in the lower left of load up screen - required)
[1.121.80.3674 ]

Ticket submitted in game: (required) 
1413548

[foggy tinsel]

Explanation: Operation Festival - there is no place to spend Crimson gems

Like different pearls shop because also behemoth MK1 frags its not refreshed

Evidence: 1xSS

Platform: Android
State:725
IGN:༺༂ Aether ༂༻
Game Version: 1.21.80
Ticket ID:1422342

[silk mist]

Explanation:

• I can't see the exploration challenge icon in the champion area

If replicable, how:

Evidence:
Screenshots

Platform:
IOS

State:
1318

IGN:
Dinh Anh

Game version no#
V1.21.80

Ticket submitted in game: 1422523

[half vigil]

I didn't get rewards in Journey to Glory event.

Evidence: 
1xSS

Platform: 
PC

State: 
#1292

IGN: 
¤ FALCOR ¤

Game version no#:
ver.111801108

Ticket submitted in game: 
1422854```

[halcyon pagoda]

Explanation:
Can`t team up for Desert survival

If replicable, how:

Evidence:
Screenshots

Platform:
IOS

State:
427

IGN:
Alesha

Game version no#
V1.21.80.2542

Ticket submitted in game: 1423016

[livid pier]

Explanation:
Twisted Evolution - The Annihilation Awaits state leaderboard isn't showing up, making it difficult for players to see which state has dealt the most damage in Annihilation Awaits.

If replicable, how:
NA

Evidence:
As attached

Platform:
Android

State:
1197 and assume all state with twisted evolution event.

IGN:
Noot Noot

Game version no#
V1.21.90.3721

Ticket submitted in game: 1423673

[deep junco]

Explanation:
Wrong reward obtained from MIGO - Got only 1 enhanced stat from the deluxe random legendary tempest arm crate when the description says "first 3 additional stats guaranteed to be orange or higher"

Evidence:
ss attached

If replicable, how:
give me the correct reward !!!

Platform:
PC

State:
671

IGN:
Chichi♥GgMm

Game version no#
1.21.90.1143 PC desktop

Ticket submitted in game:
1423720

[foggy tinsel]

Hello!
please ensure that each bug report has the appropriate format which can be found here https://discord.com/channels/555639568053829632/1100554115643355197

[craggy briar]

BUG: Nexus Struggle - Horrible Lags and Zoom in/Zoom out issues after the update
IGN: marina
State 1027
Platform: iOS
Ticket #: 1424170
Game Version: Latest
🔼 76 🔽 1

[zinc thunder]

BUG: No ranking in Operation Festival
IGN: Unknown
State : 1313
Platform : Huaiwei
Ticket#: 1424180
Game Version: Latest

[exotic meadow]

hello state 428 we still have an error in building towers for the first time this error was discovered on 12/06/2022 13:31 after the merger at that moment we opened a ticket about this more than once and we were told (please wait patiently) for some time wh en we realized that the problem was not being solved, we decided to remain silent, now this error began to appear more often, I opened a ticket about this 2024-06-15 -- 18:21:00 ticket number  1397182 | wrote to the official Discord community - State of S urvival they tried to help me and solve it there and figure out the problem but there is still no solution, then I decided to contact t
he provided GM and ask for help, to which 07/01/2024 12:28 I received an answer that this error will be corrected on July 10th. Today we have July 10, everything that has been fixed is the name of the error, 1 year and 7 months have already passed sinc e the problem was discovered and not solved. Below I will provide a video and screenshots of the error, you can also see them
in the ticket 1397182

Evidence: see screenshot and video


If replicable, how: fix this bug please

Platform: Android and PC version

State: 428

IGN: MAGISTER᭄

Game version n: v 1.21.90.3721

Ticket submitted in game: latest ticket today 1424215,  15/06/2024 ticket 1397182

[last lintel]

Ever since the new update multiple players from state 1320 are locked out of the game. This is happening since hours for some and since days for others.

Evidence: (optional but really useful)
Screenshot; multiple in-game bug reports

If replicable, how: (optional)
Start game -> Error message follows

Platform: (required)
Various platforms: Android, iOS, PC

State: (required)
1320

IGN: (required)
1 - Ginger ≽^•⩊•^≼
2  - Skittlez
3 - LaTiNo0203
4 - Daniel

Game version no# 
1.21.90.3721

Ticket submitted in game: 
1 - 1424298
2 - 1424141, 1424105
3 - 1424289
4 - 1424386
.```

[stark flicker]

For friendly reminder please check #🐞︱bugs-how-to-report before post. And #🐞︱bugs-discussion for discussion

[vast jungle]

Explanation: Keep getting "data error, please restart your game" when attempting to log in. Deleting the game and reinstalling didn't fix it nor did any of the other suggested things on the automated reply from the support bot.

Platform: iOS
State: 1315
IGN: SMC
Game version no# v 1.21.90.2568

Ticket submitted in game:
1424360
1424392
1424446

[craggy briar]

Hi there! Please could you send me a direct message? I'm unable to send you a message about your bug report because of your settings. Thank you!

[last quartz]

Explanation: (required)
Following the game update, the new alliance management chat tab disappeared after my restarting the game due to not being able to exit out of the ally timer helps for whatever reason (no Wilderness button on my bottom left corner of the screen). I’m an R5.

Evidence: (optional but really useful)
Screenshot attached

If replicable, how: (optional)
N/A

Platform: (required)
iOS - iPad Pro and Android - Samsung Galaxy S24+

State: (required)
121

IGN: (required)
Spectre

Game version no# (can be found in the lower left of load up screen - required)
1.21.90.2568

Ticket submitted in game: (required)
1424638

[hazy zodiac]

Ever since the new update (state 1320) I've been locked out of the game. It won't load after repair game, uninstall and reinstall. I got to level 20 headquarters and after a few purchases the game stopped working. All attempts at emailing funplus or support emails for sos are all the same auto replies to enter a ticket once in the game. The game won't load. I can't open a ticket at the bulletin boars support due to the "oops data error" when loading the game.

Evidence: (optional but really useful)
Screenshot; multiple in-game bug reports

If replicable, how: (optional)
Start game -> Error message follows

Platform: (required)
Various platforms: Android

State: (required)
1320

IGN: (required)
1 - Reegame01 

Game version no# 
1.21.90.3721

Ticket submitted in game: 
1 - 1424635
2 - 1419690
3 -1419637
4- 1419630

[craggy briar]

Hey there! I tried to send you a direct message about your bug report, but I couldn't because of your settings. Could you please send me a DM? Thanks!

[civic temple]

Explanation:
When playing as monster, can't move my 2nd and 3rd March. This is the 2nd time I'm having this freaking issue! Solve it or don't release the game!

If replicable, how:
Play it yourself

Evidence:
Screenshots

Platform:
Andriod

State:
1008

IGN:
YHѕιɴ

Game version no#
Latest version

Ticket submitted in game: 14224916,1422806

[swift socket]

Hey Bjorn! Please check your DMs so I can try and help you!

[grim crest]

Explanation:
Can't relocate back to my spot in hive after I relocated to wilderness. This was after update.

Evidence:
Screenshot; multiple in-game bug report

Platform:
Various platforms: Android

State: (required)
1291

IGN: (required)
Yummy

Game version no#
1.21.90.3721

Ticket submitted in game:
1425063

[livid pier]

Explanation:
New collection sets, such as Wave Rider and Joyful Christmas Tree, are invisible in the collection set. And also invisible when trying to place them on the island or in the settlement.

Evidence:
As attached

Platform:
All platform

State:
1197 and all state

IGN:
Noot Noot

Game version no#
v1.21.90.3721

Ticket submitted in game:
1425174

[silent dirge]

Explanation:
Can't switch another game characters, when i try to click my profile, error poped up

Evidence:
Screenshot

Platform:
IOS

State: (required)
1171

IGN: (required)
Jaydi
I am not Jaydi
Jaddodti

Game version no#
Latest version

Ticket submitted in game:
1425111

[limber igloo]

Explanation: (required)
Various models not showing/invisible.

Evidence: (optional but really useful)
Screenshots added

If replicable, how: (optional)
Add new untested features and mess up old models

Platform: (required)
PC

State: (required)
755

IGN: (required)
Keb

Game version no# (can be found in the lower left of load up screen - required)
1.21.90.1143

Ticket submitted in game: (required)
1425239

[frozen elbow]

Please use the #🐞︱bugs-discussion chat to discuss. Use this channel to make a bug report. You can find how to do it correctly here #🐞︱bugs-how-to-report
If you need help let me know

[craggy briar]

Hello! Kindly check your DM regarding your bug report. Thank you 🙏

[river wharf]

Explanation: Nexus We were prevented from playing the Nexus event again today. Players were kicked out of the game 3 times or more and then had to load updates. Why does this always happen?
Also, some players were seen in two different locations at the same time yesterday and today. It just can't work that way!

Evidence: Screenshot

If replicable, how:

Platform: IOS, Android

State: 86

IGN: LadySif

Game version no 1.21.90.2568

Ticket submitted in game: 1425216

[supple sorrel]

Explanation: (required)
New sets arent showing collection bonus or combat morale

Evidence: (optional but really useful)
Screen shots attached

If replicable, how: (optional)
[type here]

Platform: (required)
iOS, Official PC version

State: (required)
628

IGN: (required)
Sen. Sliz

Game version no# (can be found in the lower left of load up screen - required)
1.21.90.1143

Ticket submitted in game: (required)
1425387

[onyx sky]

Explanation: (required)
unable to login to my account

Evidence:see below

If replicable, how: (optional)
signed in to different platforms and get the same issue for the accoutn

Platform: (required)
PC, IPad, Iphone

State: (required)
1320,1322

IGN: (required)
Aryanna, StarBurst

Game version no# (can be found in the lower left of load up screen - required)
1.21.80.812, 1.21.80.1108, and 1.21.80.2542 i could probably list more and add all my pictures

[stark flicker]

For friendly reminder please cek #🐞︱bugs-how-to-report before post and #🐞︱bugs-discussion for discussion

[delicate hearth]

Explanation: (required)
The event simply wouldn't start, this is all the fault of these thousands of updates without prior notice.

Evidence: (optional but really useful)
Printscreen's

If replicable, how: (optional)
ask to funplu$

Platform: (required)
PC Version

State: (required)
429

IGN: (required)
★彡DeaN彡★

Game version no# (can be found in the lower left of load up screen - required)
1.21.90.1143

Ticket submitted in game: (required)
1425942

[rancid dawn]

Explanation: (required)
Putrid Tide Event not working

Evidence: (optional but really useful)
Screenshots and Screen-record attached

If replicable, how: (optional)
signed in to Android and PC for both 2 daily tries and both ended up bugging

Platform: (required)
Android, Downloaded Official PC version

State: (required)
1323

IGN: (required)
Granfel

Game version no# (can be found in the lower left of load up screen - required)
1.21.90.1143

Lost two daily tries, first try was on my PC, and then the second try was on my Android and that was when I decided to take a screenrecord and screenshot it.

Ticket ID submitted:
1425929

[rough carbon]

Friendly reminder, Please use this #🐞︱bugs-discussion chat to discuss. Use this channel to make a bug report. You can find how to do it correctly here #🐞︱bugs-how-to-report
If you need help let me know.

[rough carbon]

Explanation: I bought all the pacific rim pre-order packs and everything remains blocked.

Evidence: (attached screenshot below)

If replicable, how: (optional) bundles bought , but it pre-order pack remains locked.

Platform: android

State : 986

IGN: Harley Quinn

Game version: v 1.21.90.3721

Ticket submit: 1425955

Previous votes 4🔼

[empty drift]

Explanation: Territory still broken. Cannot build towers, cannot burn adjacent towers, cannot even place a statue on existing territory

Evidence: (attached screenshot below)

If replicable, how: (optional) been like this for months. Tickets have been submitted, tech support supposedly "noted" the issue.

Platform: android

State : 716

IGN: MadCow

Game version: v 1.21.90.3721

Ticket submit: 1426434

[exotic meadow]

I have my set complete 5/5 but show me 4/5 and I can’t unlock my morale points, I have all entire set, see my screenshots all set it’s unlocked. 

Evidence: see screenshot 

If replicable, how: fix this bug please I want my morale points 

State 428 

IGN:☆CO&LA☆

Platform: iOS 

Game version n: v 1.21.90.2568

Ticket submitted in game:1426170

[foggy tinsel]

Explanation: My settlement is invisible and other people can teleport to where I am

Evidence: 1x Screenshot

State:1313

IGN: XeN00

Platform: iOS

Game version: v 1.21.90.2568

Ticket ID: 1427172

[stark flicker]

The ranking is not showing in the battle plan. I got 40,000 points tho

Evidence: I have attached a screenshot to the report.

If replicable, how: fix this ASAP

Platform: IOS

State: 1318

IGN: OPPA

Game version no# 
1.21.90.2568

Ticket submitted in game:
1427300```

[sweet marsh]

[NEXUS : loss of resources on the last day of battle. Nowhere in the rules does it state you lose resources on the last day. Others say they lost too, and then some say they lost none. Obviously a bug.]

Evidence:
[Screenshots]

If replicable, how:
[Return all the lost resources.  Please. Omg I lost a huge amount. LOL]

Platform:
[Android, Samsung Galaxy Phone S23 Ultra]

State: 
[1078, but other states in our Nexus were having same issue ]

IGN: 
[118731294 ●● IGN: ♤♡Dark Queen◇♧] 

Game version no# 
[ 1.21.90.3721]

Tickets submitted in game: 
[1427588, 1427583]```

[autumn vortex]

Explanation: Colosseum is invisible and other people can teleport there. How tomorrow alliance should do Flash Duels event with invisible colosseum

Evidence: 1x Screenshot

State:1313

IGN: ~Salty Bish~

Platform: iOS

Game version: v 1.21.90.2568

Ticket ID: 1428158

[remote heath]

Explanation:
I can select tasks during strategic deployment, but they are not visible on the map. They are not displayed, so I can't do anything. For two days now. Have already reinstalled the game twice!!!

Evidence:
Video

Platform:
IOS

Status: (required)
461

IGN: (required)
Hexe_

Game version no.
1.21.90.2568

Ticket submitted in game:
1427567

[winged flicker]

Please note! This channel has currently been changed to view only!! As we are moving to usage of Community Bug Bot in https://discord.com/channels/555639568053829632/1229859341054775326 tracking of votes and bugs will be done via bot. Please be assured all reports and votes have been collected from bug reporting as per 14/07/2024 23:59 UTC.

[somber bridge]

Hello,

There has been a change in the CS ticketing system. Ticket numbers are now 5 digits instead of 7 digits.

Our Bug Bot is currently set up to accept 7-digit ticket numbers. Until this is fixed, please add 00 at the end of your ticket number before submitting it.

For example, if your ticket number is 12345, submit it as 1234500.

To use the bot, please click "Press to submit a new bug report" and follow the instructions provided.
(Note: To submit a report, you must allow our Bug Bot to send you a DM.)

If you're unsure about anything, feel free to ask the mods for assistance.

Thank you,
The SoS Team

[somber bridge]

⚠️ Bug Report Update ⚠️

Hello everyone! We’re currently experiencing a small issue with our bug bot. As a temporary solution, we’ll be collecting your bug reports manually.

🔹Our mods will be collecting the the following information from you if you mentioned that you have an in game bug:

• Event/Feature affected
• Issue description
• Platform(s) affected
• Ticket number
• Chief ID (UID)
• State number

Once collected and processed in the background by bug team, we’ll post your report in this channel for upvotes: #🐞︱bug-reporting message

This is only a temporary process while we sort out the bot issue. Once the bot is back online, we’ll make sure all reports are added to the system.

Thank you for your patience and cooperation! 🙏

[still iris]

Profile picture - can not change half-lenght avatar or profile picture

- Issue description [Required]  
When trying to change pictures nothing happens when clicking the button

- Platform(s) affected [Required]  
 iOS  

- Ticket number [Required]  
486975

- Chief ID (UID) [Required]  
161874704

- State number [Required]  
1396

- Screenshot/Video [Optional]  
Attach if available — it helps. ```

[still iris]

survival royale

- Issue description [Required]  
the morale is wrong. Heroes formations the player made is not correct

- Platform(s) affected [Required]  
ios and PC

- Ticket number [Required]  
489074

- Chief ID (UID) [Required]  
85990656

- State number [Required]  
866

- Screenshot/Video [Optional]```

[novel stone]

Visual bug 

- Issue description [Required]  
The build timer overlay shows over menu items that it shouldn't. Including Terminator -> Mega Vendo. It is specifically happening on Barricade upgrade from P16 -> P17. It does not occur on other timers I have checked, just Barricade.

- Platform(s) affected [Required]  
PC and Android

- Ticket number [Required]  
490097

- Chief ID (UID) [Required]  57358891

- State number [Required]  
555
- Player discord: mirsar

- Screenshot/Video [Optional]```

[minor elm]

- Issue description:
No claiming bubble for any Jam Eggs in another alliance... No matter how many times you zoom in and out or how you change performance (Standard/Lite/Ultra-Lite.) Lost over 3 of them since logging in  

- Platform(s) affected: PC / Android  

- Ticket number: 493840

- Chief ID (UID): 145601995

- State number: 1291

- Player discord: Mars 

- Screenshot/Video ```

[lime kindle]

- Issue description : POW - Can't kill Opponents

- Platform affected : Android

- Ticket number : 495075

- Chief ID (UID) : 39688897

- State number :863  

- player discord : thebigbang99 ```

- Issue description :  POW  battles don't end

- Platform affected : Android

- Ticket number : 495075

- Chief ID (UID) : 39688897

- State number :863  

- player discord : thebigbang99 ```

[still iris]

New gen hero initiative bundle - wrong hero frags 

- Issue description [Required]  
When unlocking Advanced Pass for new heros, there is old Gen hero frags on the bundle  

- Platform(s) affected [Required]  
Android, Huawei, PC, iOS  

- Ticket number [Required]  
 496616

- Chief ID (UID) [Required]  
98742772  

- State number [Required]  
583  

- Screenshot/Video [Optional]  
Attach if available — it helps. ```

[minor elm]

 POW - Data error 1200

- Issue description
when trying to play POW the data error 12000 pops up   

- Platform(s) affected  
Android 

- Ticket number
497315

- Chief ID (UID) 
15507346

- State number 
458  

- Screenshot/Video 

[still iris]

- Issue description : Correct country is chose in AppStore (Russia) but in the top up center it showed USD so unable to pay. 

- Platform(s) affected : iOS 

- Ticket number : 497629

- Chief ID (UID) : 161699125 

- State number : 1394 

- Screenshot/Video : ```

[still iris]

-issue description:
The checkbox for "Notifications" in the "Flash Deals"  is not working, no matter how many times you try to remove the checkbox, it always just returns.

- platforms affected: pc and android

- ticket number: 498820

- chief uid: 57358891

- screenshot/video : ```

[minor elm]

-issue description:
Unclaimed bets from yesterday's results can not be recovered despite the red dot still showing. 

- platforms affected: pc and android

- ticket number: 502878

- chief uid: 125569909

- state number: 1030

- screenshot/video : ```

[still iris]

Migo Precision chips dont give frags everytime.

- Issue description [Required]  
Reward list says that there is 100% chance to get hero frags from chips, but still we dont always get them.

- Platform(s) affected [Required]  
Android, Huawei, PC, iOS  

- Ticket number [Required]  
505176

- Chief ID (UID) [Required]  
49492098 

- State number [Required]  
206

- Screenshot/Video [Optional]  
Attach if available — it helps. ```

[minor elm]

-Event/feature affected:
 World Event - Migo Building Missing

-Issue  Description:
Upon logging into the game, they noticed they do not have access to the new Migo building. 

- Platform Affected: Android

- Ticket Number:505566

- Chief UID: 16319142

- State Number:216

[still iris]

Migo Collection race, points not adding 

- Issue description [Required]  
The material collection race is not updating and shows zero points earned despite completing tasks.

- Platform(s) affected [Required]  
PC, iOS  

- Ticket number [Required]  
505658 

- Chief ID (UID) [Required]  
61421847  

- State number [Required]  
665 

- Screenshot/Video [Optional]  
Attach if available — it helps. ```

Fast Drill not unlocked 

- Issue description [Required]  
Fast Drill for MIGO says it has not been unlocked even though I bought the crate and have gotten enough points to unlock it. 

- Platform(s) affected [Required]  
iOS  

- Ticket number [Required]  
505719  

- Chief ID (UID) [Required]  
144318853  

- State number [Required]  
1268  

- Screenshot/Video [Optional]  
Attach if available — it helps. ```

[minor elm]

-Event/feature affected:
World Event - MIGO, troop drill not showing in building

-Issue  Description:
The players inner Migo building menu does not contain the troop drill section at all, so they may not redeem points, even though they have been doing the task. 

- Platform Affected: IPhone 

- Ticket Number:505722

- Chief UID: 11802378

- State Number: 151

-Screen Shot/Video:

[minor elm]

- Event/Feature Affected: DOOMSDAY EXPRESS - Black screen when wanting to attack

- Description Issue:  Cannot hit trucks in or out of state.  The in/out button isn't working either....only shows out of state trucks and with a black screen. 

- Platform:  PC

- Ticket Number: 506172

- Chief UID: 135416629

- State:  1184

-Screenhots/Videos

[minor elm]

- Event/Feature affected: 
Freight train - Marches disappearing

- Description Issue: 
When the player wants to swap/adjust her marches to attack a train the marches seem to get removed, although they still exist somewhere in the background.
The player has to get out and come back to the attacking screen to have marches showing up again.
This happens since about three days.

- Platform: iOS

- Ticket Number: 506847

- Chief UID:  83604106

- State: 699

- Screenshots/Videos:

[still iris]

Login issue on PC - stuck on loading screen

- Issue description [Required]  
Loading screen stays grey. This has been issue already 4 days, all troubleshooting tried on multiple times. No help from in-game ticket.

- Platform(s) affected [Required]  
PC  

- Ticket number [Required]  
503092 

- Chief ID (UID) [Required]  
104370173 

- State number [Required]  
884 

- Screenshot/Video [Optional]  
Attach if available — it helps. ```

[still iris]

Nexus error! Road construction is still active even after finishing.

- Issue description [Required]  
The alliance started road constructing and finished it... but the road still appear as under construction. The alliance is losing modules because of it. It's been many hours since the road was finished.

- Platform(s) affected [Required]  
PC/Android  

- Ticket number [Required]  
518664,518889, 518936

- Chief ID (UID) [Required]  
145580731, 33132478, 125581281

- State number [Required]  
1295

- Screenshot/Video [Optional] 
Screenshots attached```

[still iris]

Half length picture - did not change but got timer

- Issue description [Required]  
I am facing an issue with the change of Half Screen Profile Picture. As of today i have applied for the change of both avatar and half picture, whereas approval for both the pictures is received positively but Avatar picture is changed but Half picture is the same as before, whereas Profile picture change timer is also active for both pictures. The Pictures are attached. 

- Platform(s) affected [Required]  
iOS  

- Ticket number [Required]  
519017 

- Chief ID (UID) [Required]  
83604106  

- State number [Required]  
699  

- Screenshot/Video [Optional]  
Attach if available — it helps. ```

[minor elm]

Limited time bundle - Screen not opening properly

- Issue description [Required]  
When I click on the limited vendor ticket bundle, it doesn’t open and it just brings up a blank blurry screen. 

- Platform(s) affected [Required]  
Android 

- Ticket number [Required]  
519100

- Chief ID (UID) [Required]  
162222411


- State number [Required]  
1401

- Screenshot/Video [Optional]  
attached - ```

[minor elm]

- Event/Feature affected [Required]  
World event ( nexus ) - Fiends not dropping items they should

- Issue description [Required]  
In Nexus Fiend do not give any Tactical guides or Bottle Cap

- Platform(s) affected [Required]  
PC , IOS and Android 

- Ticket number [Required]  
519379

- Chief ID (UID) [Required]  
148950761

- State number [Required]  
1309

- Screenshot/Video [Optional]
None

[still iris]

Login issue - loading stuck in PC over week now

- Issue description [Required]  
Since 22/09 on PC login gets stuck on loading. Accout works on mobile but not on PC. 
All possible troubleshooting made multible times and also tried to use link for launcer got from mod. 

- Platform(s) affected [Required]  
 PC  

- Ticket number [Required]  
518500  

- Chief ID (UID) [Required]  
59705866  

- State number [Required]  
585 

- Screenshot/Video [Optional]  
Attach if available — it helps. ```

[lime kindle]

Island - visual error with zoom 

- Issue description [Required]  
Player goes to island, tries to move camera, but is thrown to left, player tries to move camera again and is thrown to left again. It is impossible to place statues and work with island. Player reinstalled game, ran bug fixes, but there are no changes. 

- Platform(s) affected [Required]  
Android   

- Ticket number [Required]  
520450

- Chief ID (UID) [Required]  
 162195175

- State number [Required]  
  1401

- discord name for player you are
[Required]
__**reporting for Kik**__ ```

[lime kindle]

RR event page - go button over information i

- Issue description : The go button is in an awkward place and blocks the text when you click the “I” 

- Platform(s) affected PC

- Ticket number 522565

- Chief ID (UID)  161418269

- State number 1390

- discord name for player you are [Required] 
MAHDI 1390 f2p

[still iris]

Story Mission - Tutorial 

- Issue description [Required]  
When visiting a settlement that did not finish his tutorial, the visiting player gets the tutorial prompt.

- Platform(s) affected [Required]  
Android/PC

- Ticket number [Required]  
523986

- Chief ID (UID) [Required]  
162111490


- State number [Required]  
1400

- Screenshot/Video [Optional]  
attached - ```

[lime kindle]

- Issue description -Private messages tab jumping back to the start of the list randomly. Either every 2 seconds or every 3-30 seconds. Affects multiple people in my alliance.

- Platform(s) affected Android ,iOS , pc

- Ticket number 523996

- Chief ID (UID) 162111490

- State number [Required] 1400 

Discord Display Name (Username): p0lacs1ta

[still iris]

Storm arena - random old gen heros after trying to change march corder 

- Issue description [Required]  
In storm arena, after marches are selected and saved, when attempting to switch the march orders in a challenge, it returns completely different heroes (ancient generations)

- Platform(s) affected [Required]  
Android 

- Ticket number [Required]  
524933 

- Chief ID (UID) [Required]  
108119719  

- State number [Required]  
966

- Screenshot/Video [Optional]  
Attach if available — it helps. ```

[minor elm]

Plasma bundle purchase 

- Issue description [Required]  
Purchased all the poly plasma bundles but the 1,999 diamond poly bundle gave me normal plasma instead of poly  

- Platform(s) affected [Required]  
PC

- Ticket number [Required]  
526733 

- Chief ID (UID) [Required]  
125545491 

- State number [Required]  
1113 

- Screenshot/Video [Optional]  
Attach if available — it helps. ```

[minor elm]

Tempest Arms 

- Issue description [Required]  
Completely disappeared all TA

- Platform(s) affected [Required]  
IOS

- Ticket number [Required]  
527132

- Chief ID (UID) [Required]  
83604106

- State number [Required]  
699

- Screenshot/Video [Optional]  
Attach if available — it helps. ```

[minor elm]

Nexus - Road not finishing construction   

- Issue description [Required]  
Nexus road not finishing construction

- Platform(s) affected [Required]
Android/iOS  

- Ticket number [Required]  
527391  

- Chief ID (UID) [Required]  
  24796273

- State number [Required]  
589  

- Screenshot/Video [Optional]  
Attach if available — it helps. ```

[still iris]

Alliance - Nexus log not present 

- Issue description [Required]  
The Nexus log tab is missing from the Alliance Log even when located in NExus map

- Platform(s) affected [Required]
Android/pc

- Ticket number [Required]  
527982  

- Chief ID (UID) [Required]  
  30473009

- State number [Required]  
1109 

- Screenshot/Video [Optional]  
Attach if available — it helps.```

[minor elm]

State warfare - ranking 

- Issue description [Required]  

When selecting the SOTF event from the menu at the top of the page, the ranking is not displayed, but when player changed the event and go back to SOFT, the problem is solved.

- Platform(s) affected [Required]  
PC

- Ticket number [Required]  
 528013

- Chief ID (UID) [Required]  
 161418269

- State number [Required]  
  1390

- Screenshot/video - attached

[minor elm]

Operation Festival 

- Issue description [Required]  
at the end of the event the player had 45 red gems which didn't converted in to pearls. And he didn't got mali. He could've had more then 3k pearls. 

- Platform(s) affected [Required]  
 IOS

- Ticket number [Required]  
533280

- Chief ID (UID) [Required]  
90870722

- State number [Required]  
670

- Screenshot/Video [Optional]
SS - reply from cs

Red Dot - Appearing after alliance member kicked 

- Issue description [Required]  
if I kick someone from the alliance my inbox shows a new mail 

- Platform(s) affected [Required]  
 PC

- Ticket number [Required]  
536527

- Chief ID (UID) [Required]  
162215015

- State number [Required]  
1401

- Screenshot/Video [Optional]

[minor elm]

Login issue - Duplicated Logins 

- Issue description [Required]  
On sos pc version, It duplicates the logins of different accounts, leading into loss of access. Used to happen every 2-3 days and now several times per day, its been happening since the latest sos update where the theme on main game page got changed. been a month or so its been happening like this and its getting worse now

- Platform(s) affected [Required]  
 PC

- Ticket number [Required]  
537910

- Chief ID (UID) [Required]  
57935748

- State number [Required]  
671

- Screenshot/Video [Optional]

[still iris]

Alliance Towers - Unable to build tower on empty space connected 

- Issue description [Required]  
Middle of our area there is a space where you cant build the tower even its not occupied by other alliance. Help&Support is not helpful, answers come without checking the real issue. 

- Platform(s) affected [Required]  
iOS  

- Ticket number [Required]  
541335

- Chief ID (UID) [Required]  
77637030  

- State number [Required]  
584 

- Screenshot/Video [Optional]  
Attach if available — it helps. ```

[minor elm]

Describe the event or feature impacted.  
World Event - Nexus 

- Issue description [Required]  
Briefly explain the issue and how it happened.  
The players were kicked from checkpoints and a garrisoned building due to a glitch in the game

- Platform(s) affected [Required]  
(Android, Huawei, PC, iOS)  iOS

- Ticket number [Required]  
Submit an in-game ticket, then add the ticket number here.  
540219

- Chief ID (UID) [Required]  
Found below your Chief name and State number.  
117283295

- State number [Required]  
Enter the affected account’s state number.  
1051

- Screenshot/Video [Optional]  
Attach if available — it helps. ```

[still iris]

  
Purrfect Jam- can't claim other alliances eggs

- Issue description [Required]  
In the "PURRFECT JAM" event, egg rewards (other alliances egg's) cannot be received when the last 2 game settings are disabled; to resolve this issue, these 2 settings must be enabled.

- Platform(s) affected [Required]  
PC

- Ticket number [Required]   
543848

- Chief ID (UID) [Required]  
161418269

- State number [Required]  
1390

- Screenshot/Video [Optional]  
Attach if available — it helps. ```

[lime kindle]

Description - After the Azurtane Heist [AH] event ends, we cannot receive the rewards by going to the event page and we must RESET the game to solve this problem!
we need to reset the game to display the reward button.

- Platform(s) affected  - pc

- Ticket number - 544873

- Chief ID (UID) - 161418269

- State number- 1390```

[still iris]

Culinary Clash - buying Flavour Journey pass prompts an error.

- Issue description [Required]  
In Culinary Clash, buying the Flavour Journey first pass prompts an error. 

- Platform(s) affected [Required]  
 PC, iOS 

- Ticket number [Required]  
546535 

- Chief ID (UID) [Required]  
119982834 

- State number [Required]  
828 

- Screenshot/Video [Optional]  
Attach if available — it helps. ```

[still iris]

Lost items after hacking

- Issue description [Required]  
Have not received items back after having account hacked. Has been over a month. Went thru CS and haven’t received things back.  

- Platform(s) affected [Required]  
iOS  

- Ticket number [Required]  
507473

- Chief ID (UID) [Required]  
119577732

- State number [Required]  
Enter the affected account’s state number.  

- Screenshot/Video [Optional]  
Attach if available — it helps. ```

[novel stone]

Description - When players' names are a combination of Arabic and English,  The player's name is not displayed correctly in their profile , in alliance log page and on chat when we help them or they get help with training troops.

- Platform(s) affected  - pc

- Ticket number - 548201

- Chief ID (UID) - 161418269

- State number- 1390```

Login Issues

- Issue description [Required]  
I click account,  switch account, select Facebook, press ‘Continue as (my name)’

- Platform(s) affected [Required]  
(iOS)  

- Ticket number [Required]  
549662

- Chief ID (UID) [Required]  
126824316

- State number [Required]  
1140

- Screenshot/Video [Optional]  
Attach if available — it helps. ```

[still iris]

Description - while trying to upload new pfp the encounter can't capture the picture properly 

- Platform(s) affected  - ios

- Ticket number - 554321

- Chief ID (UID) - 83604106

- State number- 699```

[novel stone]

• discord name for player you are reporting for ѕЧЭՁ.ραυℓ кєℓℓєямαη (.smolpauly)

The new collab

- Issue description
One of the march skins was removed from collab store. It was there yesterday, but now not anymore. Without this skin it's impossible to complete one of the skin sets.I checked from collab skin preview where to get the skin, it says from store. But you can't find it there

- Platform(s) affected Android

- Ticket number 
558540

- Chief ID (UID) 
1819516

- State number 
432

- Screenshot/Video [Optional]  
Attach if available — it helps. ```

[still iris]

Auto mode - heros get stuck on map 

- Issue description [Required]  
"During auto clear Stories, heroes can't follow the path and they are keep geting stuck to obstacle and it makes auto mode useless..
It happens on PC and i've tested on android too. Every time I turn on auto mode, it happens every 1-2 episodes" 

- Platform(s) affected [Required]  
Android, PC 

- Ticket number [Required]  
559365 

- Chief ID (UID) [Required]  
47946406  

- State number [Required]  
249 

- Screenshot/Video [Optional]  
Attach if available — it helps. ```

[still iris]

Silent Hill - Path of the Lost can't be opened  

- Issue description [Required]  
Silent Hill. The path of the lost is not opened. I tried to launch all mini events, they work. But the path of the lost does not open. 

- Platform(s) affected [Required]  
Android 

- Ticket number [Required]  
562115 

- Chief ID (UID) [Required]  
78260296  

- State number [Required]  
Enter the affected account’s state number.  

- Screenshot/Video [Optional]  
Attach if available — it helps. ```

[still iris]

Story missions- visual error in animation

- Issue description [Required]  
 There is a slight visual bug with Heather Mason where in a match fighting against zombies she does this quick 3-times shooting animation with her pistol and the bullets visually shoot right under her legs.

- Platform(s) affected [Required]  
PC 

- Ticket number [Required]  
566209

- Chief ID (UID) [Required]  
162667008 

- State number [Required]  
1406 

- Screenshot/Video [Optional]  
Attach if available — it helps. ```

[minor elm]

Nexus

- Issue description [Required]  
The alliance, all R4 members could not declare war on the bastion as the was an error of that the declarations for the day have been all done

- Platform(s) affected [Required]  
IOS

- Ticket number [Required]  
569315

- Chief ID (UID) [Required]  
5560327

- State number [Required]  
27

- Screenshot/Video [Optional]```

[lime kindle]

PC launcher app - accounts multiplying.

- Issue description:
Ever since the game had i dont know what update, when the launcher closes after it opens your game and i try to be fast to get second account open i get new accounts in my list like on the picture, and i see no option to remove them, any idea how i can get rid of them, just got a 3rd in there today

- Platform(s) affected: PC

- Ticket number: 569893

- Chief ID (UID): 118355870

- State number: 1082

- Screenshot/Video [Optional]  
Attach if available — it helps.```

[minor elm]

- Issue description
  When trying to purchase 30 days of VIP with biocaps there is a pop up which says not enough items when I have plenty to make the purchase with 

- Platform(s) affected 

Android/iOS

- Ticket number
572679,572708


- Chief ID (UID)

121945420,162215015

- State number

1082

- Screenshot/Video [Optional]  
Attach if available — it helps. ```

[still iris]

Alliance Buildings - Tower construction 

- Issue description [Required]  

I have a problem in this area whenever I try to build a tower in it that tells me that it is another alliance area, although there is no tower for an alliance called HxH Area: X:766 Y:541 S:1367
As you can see in the video I sent, although I built towers around that area but my towers can't take it as if there were a hidden tower. You can see, too, I can't get into that area either
Nobody can move to that place or build towers in it. Other alliances tried to help me but they all couldn't do anything ( There is a defect in this area)

 I hope there is a solution because this issue has been 6 months and I did not get a solution and contacted customer service but they closed the ticket

- Platform(s) affected [Required]  

Android
 
- Ticket number [Required] 

557614

- Chief ID (UID) [Required]  

158590866

- State number [Required]  
 
1367

- Screenshot/Video [Optional]  
Attach if available — it helps. ```

[still iris]

Game settings - all notifications not coming trough  

- Issue description [Required]  
For 2 days, I am not receiving notifications anymore when R5/R4 talk in chat. I do receive notifications about group messages and morale speedups. I have repaired the game, I have disabled notifications and enabled them multiple times, I have cleared cache, checked if my phone settings are still correct and even uninstalled and reinstalled the game itself but nothing helped. 

- Platform(s) affected [Required]  
Android  

- Ticket number [Required]  
574385  

- Chief ID (UID) [Required]  
5756481 

- State number [Required]  
206

- Screenshot/Video [Optional]  
Attach if available — it helps. ```

[still iris]

Description of the bug:
There is an issue when we are in the collection dressing room, we are unable to view the skins/other versions of the hero precinct, it just shows a black screen

Platform: Android

CS Ticket Number:575726

Chief ID (UID):  140569466

State Number: 1153 ```

[still iris]

Pets - Fennec Fox disappeared, looking like dismissed 

- Issue description [Required]  
I had 2 Fennec Fox. One day i tried to add one of them to hero just to notice its not in pet selection anymore. When checking from pet building they really were gone. All capsules were found unused from backbag like pets would have been dismissed. But i have not entered Pet building and i am sure i have not dismissed those pets.

- Platform(s) affected [Required]  
iOS  

- Ticket number [Required]  
580323  

- Chief ID (UID) [Required]  
26636266  

- State number [Required]  
248 

- Screenshot/Video [Optional]  
Attach if available — it helps. ```

• discord name for player you are reporting for- wiktoria9762

Description - unable to claim gifts when all marches are out. Even if in same "state" (nexus/state) 

- Platform(s) affected  - ios

- Ticket number - 581288

- Chief ID (UID) - 83604106

- State number- 699```

[still iris]

Silent hill - Curse unbound attempts didn’t reset

- Issue description [Required]  
Login and attempt didn’t reset. Effecting everyone

- Platform(s) affected [Required]  
iOS  

- Ticket number [Required]  
582071

- Chief ID (UID) [Required]  
120268222 

- State number [Required]  
1073 

- Screenshot/Video [Optional]  
Attach if available — it helps. ```

[lime kindle]

- Issue description : in curse unbound event rules , it says there is a free attempt daily but today there wasn't a free one 

- Platform(s) affected : PC 

- Ticket number : 582257

- Chief ID (UID) : 151604703  

- State number : 1330

- Screenshot/Video : included ```

[still iris]

Pets -Tier stat potential is different depending from where you check

- Issue description [Required]  
Tier stat potential is different in building or equip menu. 
When breeding a G2 wolf, the tier potential for agility is A, when going to the equip screen the tier potential show S at agility.

- Platform(s) affected [Required]  
iOS

- Ticket number [Required]  
587433

- Chief ID (UID) [Required]  
83604106

- State number [Required]  
699

- Screenshot/Video [Optional]  
Attach if available — it helps. ```

[lime kindle]

- Issue description :
Game glitches out when pressing the locate hero quest and then is no longer visable and doesnt let me locate her

- Platform(s) affected : ios

- Ticket number : 589049

- Chief ID (UID) : 162921153

- State number : 1410 ```

[novel stone]

• Event/Feature affected:
  Flash Duels- Can't summon a monster

• Issue description:
  Can't summon the monster .. clicked on the colosseum to summon a monster and nothing happened.

• Platform(s) affected: Android

• Ticket number: 590398

• Chief ID (UID): 162372438

• State number: 1403

[still iris]

 - Event/Feature affected: 
Visual Error - Storm Arena

- Issue description: 
It seem to be facing some visual issue at Storm Arena. There are some weird grey boxes that are meant to present something in every battle I've gone through at that event, I tried to do both restarting and repairing of the game where neither way brought m e any better results. I also have over 100GB of space still available on my phone which makes it seem quite funny since that shouldn't cause the issue either.  


- Platform(s) affected: Ios
- Ticket number : 592309  
- State: 699
- ID: 83604106

- Screenshot/Video```

[still iris]

Nexus

- Issue description [Required]  
" the road was completed yesterday and got the completion message and rewards but it still shows the road isn't completed " 

- Platform(s) affected [Required]  
iOS 

- Ticket number [Required]  
593078

- Chief ID (UID) [Required]  
29574985  

- State number [Required]  
342

- Screenshot/Video [Optional]  
Attach if available — it helps. ```

[lime kindle]

Event/Feature Name : Troops Quick Select - Random types not pre-saved ones

Description : When allocating marches to tasks, Intels, Trap, etc the quick select is highlighted and selects 100% of a troop type at random. Behemoth and balanced both set Behemoth formation. This slows down assigning marches to tasks ongoing

platforms : iOS, PC

Ticket ID: 594214

Player UID: 115996441

[lime kindle]

Event/Feature Name
Troops / March Times / Garrison

Topic : Intel - only one type of troop when quick select

Description
When attacking intel only one type of troop is coming up as apart of quick select

Ticket ID: 597023
Player UID: 95071164

[novel stone]

Discord name for player you are reporting for:
hswny7806

• Event/Feature affected:
  Visual Error - Display Error in the Arabic version of the game

• Issue description:
  I wanted to report a display error in the presentations interface.
  The problem is due to a formatting failure, causing the code to appear as plain text to the player instead of functioning correctly, as shown in the image.

• Platform(s) affected: Pc

• Ticket number : 596979

• State: 1408

• ID: 162791716

• Screenshot/Video

[lime kindle]

• Topic : KOTH Registration confirmed- no match or start time

-Issue reported:
Tiered match with known opponents, got confirmation of registration mail but no actual match/starting time nor for our alliance or the other affected ones in the group from other states.

• Platform: iOS
• Ticket: 598838
• State: 1396
• UID: 161875924

[minor elm]

- Issue description [Required]  
Briefly explain the issue and how it happened.  - there was an announcement that because of the transfer event there will be SOFT instead of svs. Even though the the events board shows state warfare and not SOFT

- Platform(s) affected - android 

- Ticket number - 606979

- Chief ID (UID) - 143783500

- State number- 1268

- Screenshot/Video [Optional]  
Attach if available — it helps. ```

[minor elm]

- Issue description - unable to claim rewards while clicking the cords from Alliance chat.
While success to claim from the treasure in the wilderness .

- Platform(s) affected - iOS 

- Ticket number - 607363

- Chief ID (UID) - 83604106

- State number- 699 ```

[minor elm]

- Issue description - It looks like the Operation Festival rewards were delivered incorrectly. I placed within the top 30, so I should have received the Echo Nexus statue, but instead I got the reward given to ranks 31–100. The reward mail clearly states that my ranking was 27th.

- Platform(s) affected - Android

- Ticket number - 607193, 607203

- Chief ID (UID) - 104974615, 105061060

- State number- 1078 ```

[lime kindle]

• Event/Feature affected- Intel

-Topic: Intel - Target no Longer Exists when launched

• Issue description [Required]
  Briefly explain the issue and how it happened. - while trying to make intels rescue, after shoose a target, get error message that the target not found. treoubleshooting didn't help.

• Platform(s) affected - android

• Ticket number - 607924

• Chief ID (UID) - 143783500

• State number- 1268

[still iris]

State Transfer came early, stuck with cooldown

- Issue description [Required]  
I am getting a "State Transfer on Cooldown" when I try to transfer to another state.
I am also receiving this error on my farm account. 

- Platform(s) affected [Required]  
Android, PC

- Ticket number [Required]  
608088

- Chief ID (UID) [Required]  
142647584 

- State number [Required]  
Enter the affected account’s state number.  

- Screenshot/Video [Optional]  
Attach if available — it helps. ```

State Transfer - transfer failed

- Issue description [Required]  
Applied to transfer states. Application to the state I wanted to go to was accepted but when I tried to click transfer to go, it was saying that my transfer wasn’t accepted.

- Platform(s) affected [Required]  
iOS

- Ticket number [Required]  
608297 

- Chief ID (UID) [Required]  
139561478

- State number [Required]  
1262

- Screenshot/Video [Optional]  
Attach if available — it helps. ```

Transfer event - application not shown on state i applied

- Issue description [Required]  
My application to 1257 does not appear in the applicants to 1257

- Platform(s) affected [Required]  
iOS 

- Ticket number [Required]  
608358  

- Chief ID (UID) [Required]  
139561478  

- State number [Required]  
1262 

- Screenshot/Video [Optional]  
Attach if available — it helps. ```

[still iris]

  Visual error on own combat stats after viewing other player info

- Issue description [Required]  
When the player views the number of troops lost in their own profile, it is correct. When they go to other people's profiles and come back, it no longer works correctly.
How to Replicate:
When I see the number of troops lost in my own profile, it is correct. When I go to other people's profiles and come back, it no longer works correctly.

- Platform(s) affected [Required]  
PC 

- Ticket number [Required]  
 609800

- Chief ID (UID) [Required]  
  161418269

- State number [Required]  
1390

- Screenshot/Video [Optional]  
Attach if available — it helps.```

[still iris]

Visual error - favorites empty 

- Issue description [Required]  
No reports show in favourites after re-entering the game.

- Platform(s) affected [Required]  
 iOS

- Ticket number [Required]  
611067 

- Chief ID (UID) [Required]  
83604106

- State number [Required]  
699

- Screenshot/Video [Optional]  
Attach if available — it helps. ```

[still iris]

SvS Warfare - too high points 

- Issue description [Required]  
Troop training gives too much points in state warfare prep.
Several billion points were earned within minutes from troop training.

- Platform(s) affected [Required]  
Android  

- Ticket number [Required]  
  616723

- Chief ID (UID) [Required]  
162199282

- State number [Required]  
1401 

- Screenshot/Video [Optional]  
Attach if available — it helps. ```

Lightbringer event - fight results

- Issue description [Required]  
During the lightbringer event i have had some ridiculous reports in which everything in the report is in my favour but I either lose or have many injured from my march when the fight shouldn't have even been remotely close I have been losing against lower generation heroes people with no gene skills or breed pets the pictures I will show you are of someone who quit the game over a year ago now so nothing has been kept up with for them for over a year and I have been actively spending and have many of the latest things in the game which are much stronger than what I am losing against I wrote a ticket to support complaining about this situation in game but so far I have just been pushed away with a ridiculous reply which showed no care at all for the situation nothing resolved like many of my previous tickets in the game nothing is ever resolved and I am pushed away with automated responses or the person replying simply doesn't seem to care  

- Platform(s) affected [Required]  
Android  

- Ticket number [Required]  
616007

- Chief ID (UID) [Required]  
15495395 

- State number [Required]  
101

- Screenshot/Video [Optional]  
Attach if available — it helps. ```

boss incoming

- Issue description [Required]  
" I didn't get the rewards of boss incoming event though it showed it was claimed and there are other in my alliance have the same problem" 

- Platform(s) affected [Required]  
iOS 

- Ticket number [Required]  
616982

- Chief ID (UID) [Required]  
122226805  

- State number [Required]  
1082

- Screenshot/Video [Optional]  
Attach if available — it helps. ```

[minor elm]

Event stores/Currency - Lightbringer store will not refresh after update

- Issue description [Required]  
The Lightbringer event store will not refresh after latest reset and gives the player the "data out of sync" error

- Platform(s) affected [Required]  
PC

- Ticket number [Required]  
617817

- Chief ID (UID) [Required]  
52491466  

-State number [Required]  
121

- Screenshot/Video [Optional ]  
Attach if available — it helps. ```

[lime kindle]

Event/Feature Name: Collaboration

Topic: Path of Secrets- not available to merging states

Description: Path of Secrets event doesn't work for states which gonna be merged next week.

Platforms: Android, PC

Ticket ID: 618232
Player UID: 74369960

[still iris]

- Issue description - after transfer the weekly store doesn't have transfer ticket to buy

- Platform(s) affected - pc

- Ticket number - 618608

- Chief ID (UID) - 139559600

- State number- 1281```

[still iris]

• Event/Feature affected [Required]
  Collections - island back to fog

• Issue description [Required]
  After the update, the islands fog returned. All the buildings were deleted.

• Platform(s) affected [Required]
  Android

• Ticket number [Required]
  618886

• Chief ID (UID) [Required]
  162175110

• State number [Required]
  1400

• Screenshot/Video [Optional]
  Attach if available — it helps.

[still iris]

Visual error - battle report

- Issue description [Required]  
 After update my battle power is shown wrongly on reports

- Platform(s) affected [Required]  
PC 

- Ticket number [Required]  
 619906

- Chief ID (UID) [Required]  
  104370173

- State number [Required]  
  884

- Screenshot/Video [Optional]  
Attach if available — it helps. ```

[still iris]

Koth - match never started

- Issue description [Required]  
 Whole state, 1403, can't play legion 1 at KOTH, we even got opponents but no time for the fight, it's the second week now.

- Platform(s) affected [Required]  
Android  

- Ticket number [Required]  
 623125

- Chief ID (UID) [Required]  
  162417448

- State number [Required]  
  1403

- Screenshot/Video [Optional]  
Attach if available — it helps. ```

[still iris]

- Event/Feature affected [Required]  
Collections - island back to fog 

- Issue description [Required]  
The Fog is back on the island so cant place new statues there. Tried to place new statues, Said i should unlock area but i already done once and dont have the lock to open again

- Platform(s) affected [Required]  
iOS

- Ticket number [Required]  
623631

- Chief ID (UID) [Required]  
162616079

- State number [Required]  
1406

- Screenshot/Video [Optional]  
Attach if available — it helps.```

flash duel - game crash

- Issue description [Required]  
" every time I challenge monsters in flash duels I got an error message and then kicked out of the game also my whole alliance have the same problem " 

- Platform(s) affected [Required]  
android 

- Ticket number [Required]  
623882

- Chief ID (UID) [Required]  
126861338

- State number [Required]  
1140

- Screenshot/Video [Optional]  
Attach if available — it helps. ```

[still iris]

Login issue - PC loading stuck

- Issue description [Required]  
Yesterday when i was login in my screen turned white. I reinstalled game and siince that game gets stuck on loading screen. I can access with phone but not with PC.

- Platform(s) affected [Required]  
PC  

- Ticket number [Required]  
624962

- Chief ID (UID) [Required]  
104370173  

- State number [Required]  
884  

- Screenshot/Video [Optional]  
Attach if available — it helps. ```

[still iris]

building towers/trap/Colosseum 

- Issue description [Required]  
 after the state merge they are unable to build anything, it is telling them it needs to be in their territory even tho it is

- Platform(s) affected [Required]  
android 

- Ticket number [Required]  
625222

- Chief ID (UID) [Required]  
83644121

- State number [Required]  
629

- Screenshot/Video [Optional]  
Attach if available — it helps. ```

[novel stone]

• Event/Feature affected
Event SOTF

• Issue description
After merge from state 149 into state 27 in rankings player shows as unranked 0 (so are other members from Alliance (so no rewards)

• Platform(s) affected
PC/Android

• Ticket number (from their in-game report to CS)
625257

• Chief ID (UID)
10444788

• State number
Old state 149 now state 27 ```

[lime kindle]

• Event/Feature affected
Christmas Tree sign in event

• Issue description
When the player has read an article for the free make up attempt on the Christmas Tree daily sign in event they are experiencing a message stating ‘Unexpected Error: Please try again!’

• Platform(s) affected
PC/Android

• Ticket number
625811

• Chief ID (UID)
104866431

• State number
121

[lime kindle]

Event/Feature Name : Future Tycoon Store - No 5x multiplyer to purchase

Description : In Future Tycoon, there is no 5x Multiplier Card available to buy in the store, yet it an option to use on the board.

Platforms : PC

Ticket ID: 626407

Player UID: 142647584

[minor elm]

Collection Sets

- Issue description [Required]  
When the player clicks on Collection Sets the system is showing the Verdant Sleigh as part of the Present Pyramid collection. But opening the collection the Verdant Sleigh doesn’t appear at all as part of the set. 

- Platform(s) affected [Required]  
PC/iOS

- Ticket number [Required]  
627485

- Chief ID (UID) [Required]  
61421847

- State number [Required]  
655  

- Screenshot/Video [Optional]  
Attach if available — it helps.```

[still iris]

Transfer - R5 of TOP 1 alliance can't access recruit-page 

- Issue description [Required]  
 Leaders of top 1 alliances can't approve people to join their state, if they don't have governor. 
When I open transfer event page, I can't access recruitment page, it says that only governor can do it. State lost governor in SvS.

- Platform(s) affected [Required]  
(Android, Huawei, PC, iOS)  

- Ticket number [Required]  
 627647

- Chief ID (UID) [Required]  
  152665019

- State number [Required]  
  1330

- Screenshot/Video [Optional]  
Attach if available — it helps. ```

[still iris]

Collab - Fog manual, missing tasks

- Issue description [Required]  
 Missing tasks on Fog manual. Repaired the game, did not help.


- Platform(s) affected [Required]  
Android  

- Ticket number [Required]  
 628319

- Chief ID (UID) [Required]  
  49492098

- State number [Required]  
  206

- Screenshot/Video [Optional]  
Attach if available — it helps. ```

[still iris]

Path of water

**• Issue description**
The matching in path of water is messed up. The opponent team all shows as state zero. 

**• Platform(s) affected**
iOS 

**• Ticket number**
627498

**• Chief ID (UID)**
83604106

**• State number**
699```

[still iris]

- Issue description [Required]  
 The game is incorrectly showing the player earned three stars. The issue is happening when the player's performance should not be sufficient to pass the current threshold. Normal gameplay is producing this error.

- Platform(s) affected [Required]  
iOS  

- Ticket number [Required]  
 632331

- Chief ID (UID) [Required]  
  83604106

- State number [Required]  
  699

- Screenshot/Video [Optional]  
Attach if available — it helps. ```

[lime kindle]

LightBringer League -- Betting feature

• Issue description
After betting in League, coin appears but nothing to collect or check.
It shows players names they can't even bet on, and completely unpredictable people whose bets have vanished.

• Platform(s) affected
PC/Android/IOS

• Ticket number
634504

• Chief ID (UID)
47719587

• State number
249```

[lime kindle]

Event : Transfer -Hero Upgrading Materials Missing

Description : After transferring states, combat manuals from hero resets have been removed from inventory and heroes are not able to be upgraded to previous levels.

Ticket ID: 633929
Player UID: 44132227

[still iris]

Game chat - chat menu mislocated

- Issue description [Required]  
 Chat menu is not in the correct location. From alliance chat, when viewing chat menu, it appears bottom right.

- Platform(s) affected [Required]  
iOS)

- Ticket number [Required]  
634375

- Chief ID (UID) [Required]  
  83604106

- State number [Required]  
  699

- Screenshot/Video [Optional]  
Attach if available — it helps. ```

[still iris]

Alliance Hall / gala groove 

• Issue description
Alliance hall was bugged. Tried to join when it started and was told the event had already ended yet could see the event count down in alliance chat. Restarted and repaired the game and when trying to enter got a cooldown message and was still unable to join. 

• Platform(s) affected
IOS

• Ticket number
636023

• Chief ID (UID)
83604106

• State number
699```

[minor elm]

Survival Royal 

• Issue description
 Since the last update on the 3rd of December, zooming out in Survival Royal is now foggy and broken.

• Platform(s) affected
IOS

• Ticket number
638954

• Chief ID (UID)
128053841

• State number
1185```

[novel stone]

Player discord name- rolex2544

Login issue - PC loading stuck

- Issue description [Required]  
While trying to log in in pc the game gets stuck on loading screen. I can access with phone but not with PC. I installed the current launcher 

- Platform(s) affected [Required]  
PC  

- Ticket number [Required]  
639554

- Chief ID (UID) [Required]  
104370173  

- State number [Required]  
884  

- Screenshot/Video ```

Player discord name- ( #88/UEX )꧁༒AwakenDead༒꧂ (xxawakendeadxx)

Visual Error- Game blurry 

- Issue description [Required]  
If the player click into the events everything is blurred.

- Platform(s) affected [Required]  
Android 

- Ticket number [Required]  
640249

- Chief ID (UID) [Required]  
5888241

- State number [Required]  
180

- Screenshot/Video ```

Player discord name- baseballtigar (baseballtigar)

Behemoth Trails

- Issue description [Required]  
You are not able to move your behemoth in the behemoth trials.

- Platform(s) affected [Required]  
Android 

- Ticket number [Required]  
640189

- Chief ID (UID) [Required]  
162175110

- State number [Required]  
1400

- Screenshot/Video ```

Player discord name- baseballtigar (baseballtigar)

Alliance - Towers / Gold / Crates

- Issue description [Required]  
After the update you are not able to access any of the alliance buildings.Alliance resources are shown but the buildings tab and special buildings tab are empty.

- Platform(s) affected [Required]  
Android 

- Ticket number [Required]  
640069

- Chief ID (UID) [Required]  
162175110

- State number [Required]  
1400

- Screenshot/Video ```

[still iris]

• Event/Feature affected [Required]
  Survival Of The Fittest -- SOFT

• Issue description [Required]
  No points in sotf for using new hero appointment items , even though they are listed in the events list.

• Platform(s) affected [Required]
  IOS

• Ticket number [Required]
  640572

• Chief ID (UID) [Required]
  38392878

• State number [Required]
  635

• Screenshot/Video

[still iris]

• Event/Feature affected [Required]
  Immortal Arena

• Issue description [Required]
  The player is continually observing multiple ranks at the same time. Whenever the player enters the Immortal Arena, it shows they are in more than one rank with respect to their points.

• Platform(s) affected [Required]
  IOS

• Ticket number [Required]
  640192

• Chief ID (UID) [Required]
  83604106

• State number [Required]
  699

• Screenshot/Video

[still iris]

- Issue description [Required]  
 Morale from two collections Force of will and Survivor Stash (Terminator and Silent hill crossovers) does not calculate correctly after rising maximum moral to 2000. Now if you have moral between 1600 and 2000 it gives you no usual morale neither extra however it should give usual morale.
On the screenshot it is shown that I have 1925 from other collections and those two give nothing.

- Platform(s) affected [Required]  
Android, Huawei, PC, iOS 

- Ticket number [Required]  
 641269

- Chief ID (UID) [Required]  
  132367605

- State number [Required]  
  1195

- Screenshot/Video [Optional]  
Attach if available — it helps. ```

[still iris]

- Issue description [Required]  
 When converting plasma to the blue blocks in the red crystal research you are only able to convert one at a time. You cannot type in the quantity to convert or slide the bar to select more.

- Platform(s) affected [Required]  
 iOS, Android

- Ticket number [Required]  
 642598, 642734

- Chief ID (UID) [Required]  
  69986337, 122015350

- State number [Required]  
  317, 1118

- Screenshot/Video [Optional]  
Attach if available — it helps. ```

[lime kindle]

- Issue description  
When playing in Spanish the names of the buttons overlap and are difficult to read

- Platform(s) affected  
Android

- Ticket number  
643265

- Chief ID (UID) 
116401149

- State number
627

- Screenshot/Video [Optional]  
Attached ```

[minor elm]

King Of The Hill

- Issue description  
Legion 1 has registered for King Of The Hill and received the game mail stating they are registered.
Upon opening to check the start time the game now shows that the legion is not registered.

- Platform(s) affected  
Android

- Ticket number  
643710

- Chief ID (UID) 
158125162

- State number
1363

- Screenshot/Video [Optional]  
Attached ```

[minor elm]

- Issue description [Required]  
The alliance have reported an issue of frozen alliance Gold at 220k several times, with bug report but no solution as they cannot add towers. 

- Platform(s) affected [Required]  
Android 

- Ticket number [Required]  
647615

- Chief ID (UID) [Required]  
56519616

- State number [Required]  
555

- Screenshot/Video ```

[still iris]

Priority access - no additional ticket

- Issue description [Required]  
 I activated Priority Access from MIGO exploration project -> it should 'grants additional tidal escape tickets every week' - I didn't get any ticket.

- Platform(s) affected [Required]  
Android,PC 

- Ticket number [Required]  
 648938

- Chief ID (UID) [Required]  
  28731662

- State number [Required]  
  307

- Screenshot/Video [Optional]  
Attach if available — it helps. ```

• Event/Feature affected: Heros

• Issue description:
  According to the background story and image in the hero menu, the Gen 25 hunter hero Bobby has a prosthetic left arm. In the "Daily Deals" bundle, hero Bobby is depicted with a prosthetic right arm.

• Platform affected: Android

• Ticket number: 649290

• Chief ID: 5298984

• State number: 583

[lime kindle]

- Description : Originally Registered for First Choice: 14 UTC and Second Choice: 10 UTC. After selecting confirm again - it swaps the 1st and 2nd pick times. This only happens with 14 UTC as First and 10 UTC as second. 

- Platform:  Mac OS, iOS

- Ticket number : 649651  

- Chief ID (UID) : 141861924 

- State number : 1238 

- Screenshot/Video 

- Issue description : in Christmas tree decoration event , there are missions for leveling up in survivor fair but after leveling up in survivor fair the missions weren't completed

- Platform :  Android

- Ticket number : 649808

- Chief ID (UID) 98237335

- State number : 876

- Screenshot/Video ```

[still iris]

Vidual error - panda 

- Issue description [Required]  
 Panda appearing in many load screens. I enter behemoth or hero screens and panda pet appears

- Platform(s) affected [Required]  
Android  

- Ticket number [Required]  
 652887

- Chief ID (UID) [Required]  
  5215340

- State number [Required]  
  140

- Screenshot/Video [Optional]  
Attach if available — it helps. ```

[novel stone]

Player discord name: leon_sptd

Explorer Missions

- Issue description  
When player attempts to do explorer mission level 6-7, screen displays a 'Data Verification Failed' message

- Platform(s) affected  
iOS

- Ticket number  
661378

- Chief ID (UID) 
55892831

- State number
555

- Screenshot/Video [Optional]  
Attached ```

[lime kindle]

- Issue description  : All tiles turned to bunny's , could change dog bed and hive and oven normal by taping on them but rest of bunny's won't show what they are. Can't use last of energy before Collab finished

- Platform :Andriod


- Ticket number  :662707

- Chief ID (UID) : 114746139

- State number :1018


- Screenshot/Video [Optional]  
Attached ```

[still iris]

• Event/Feature affected [Required]
  Heros - resonating

• Issue description [Required]
  Cant bound my resonating heros to any hero i have.

• Platform(s) affected [Required]
  Android

• Ticket number [Required]
  667089

• Chief ID (UID) [Required]
  64970821

• State number [Required]
  244

• Screenshot/Video [Optional]
  Attach if available — it helps.

Login issues - PC connection popup

- Issue description  
 cant log in, on PC - phone no problem - but i play on PC I have try repair game, I have try uninstall and reinstall it, I have try to write support, but no reply they just delete it. 

- Platform(s) affected [Required]  
PC 

- Ticket number [Required]  
 666948

- Chief ID (UID) [Required]  
  149034323

- State number [Required]  
  1329

- Screenshot/Video [Optional]  
Attach if available — it helps. ```

[still iris]

Login issue - PC loading stuck

- Issue description [Required]  
While trying to log in in pc the game gets stuck on loading screen. I can access with phone but not with PC. I installed the current launcher 
The problem is going already for almost 3 weeks, did all trouble shooting. 

- Platform(s) affected [Required]  
PC  

- Ticket number [Required]  
624962

- Chief ID (UID) [Required]  
104370173  

- State number [Required]  
1026  

- Screenshot/Video```

[still iris]

• Event/Feature affected
Migo tasks

• Issue description
Weekly task have reset in middle of the week

• Platform(s) affected
Android, iOS

• Ticket number (from their in-game report to CS)
671401, 671309

• Chief ID (UID)
105606438, 88822562

• State number
961, 811

[still iris]

Event/Feature affected
Alliance Shipments / Alliance Train

Issue Description
The alliance train has twice now failed to leave as the game is showing the conductor is ‘Out of state’ when they are playing KOTH.

Platform(s) affected
iOS but likely all

Ticket Number
679626

Chief UID
27068033

State
1095

Card trading, Diamond Cards.

Issue description [Required]
Despite having multiple copies of the Diamond Mushroom(5x) card, being unable to make a Sell or Trade. 

Platform(s) affected [Required]
Android

Ticket number [Required]
679625

Chief ID (UID) [Required]
119036428

State number [Required]
704

Screenshot/Video [Optional]```

[still iris]

Azurtaine Heist - skill not working

- Issue description [Required]  
 In Azurtane Heist, the collector skill is not working. It has been broken for over a month. I chose the collector skill. When i try to use it an empty window pops up.

- Platform(s) affected [Required]  
Android 

- Ticket number [Required]  
 682236

- Chief ID (UID) [Required]  
  162199282

- State number [Required]  
  1401

- Screenshot/Video [Optional]  
Attach if available — it helps. ```

[solemn ember]

- Event/Feature affected [Required]
Intel Post/Stamina - Dreadbeast search below level 6 not working 

- Issue Description [Required]
The search function for Level 5 or lower Dreadbeasts is broken. The player can search lvl 6, but when there is no Lvl 6 he cant switch to another level.

- Platform(s) affected [Required]
Android

- Ticket Number  [Required]
689801

- Chief ID (UID)  [Required]
5888241

- State number [Required]
180

- Screenshot/Video  [Optional]
Attach if available - it helps.

[minor elm]

Visual error - Advanced relocators always shows green

Issue description [Required]
Advanced relocators are showing green even when I try and land on top of someone else, or on top of the trap or colosseum. It’s not showing red at all even if there are objects in the way.

Platform(s) affected [Required]
iOS

Ticket number [Required]
697846

Chief ID (UID) [Required]
103303945

State number [Required]
907

Screenshot/Video [Optional]```

[minor elm]

Event/Feature affected [Required]
Alliance Relocator

Issue description [Required]
Alliance relocator won't work, it asks for 4000 biocaps or advance relocator. 

Platform(s) affected [Required]
PC ,Android

Ticket number [Required]
699089

Chief ID (UID) [Required]
163656474

State number [Required]
1424 

Screenshot/video [Optional]```

[still iris]

Advanced Relocator

Issue description [Required]
While my marches are out, I am unable to use an advanced relocator. Game says I cannot use an alliance relocator which I am not even wanting to use, but an advanced one.

Platform(s) affected [Required]
Android

Ticket number [Required]
700500

Chief ID (UID) [Required]
5756481

State number [Required]
206

Screenshot/video [Optional]```

[still iris]

Future Tycoon

- Issue description [Required]  
Unable to switch to x1 roll when dice is less than 10, event automatically rolls remaining dices instead. Player has tried to switch to x1 roll but the system switches it back to x10

- Platform(s) affected [Required]  
Android

- Ticket number [Required]  
700870

- Chief ID (UID) [Required]  
31925132

- State number [Required]  
187

- Screenshot/Video [Optional]  
attached```

[minor elm]

- Issue description- while trying to donate or collect rewards got a message - data out of syncronize, it happened few times 

- Platform(s) affected- android 

- Ticket number [Required]  
715486

- Chief ID (UID) - 143783500

- State number - 1268

- Screenshot/Video ```

[still iris]

- Issue description [Required]  
 After update in SVS 
- Cant relocate 
- Cant heal 
- Cant march 

- Platform(s) affected [Required]  
Android, Huawei, PC, iOS) 

- Ticket number 
729630, 729549
 

- Chief ID (UID) [Required]  
  112241184, 64970821

- State number [Required]  
  

- Screenshot/Video [Optional]  
Attach if available — it helps. ```