#🐞︱bug-reporting | State of Survival | Page 3

livid pier Sep 19, 2023, 2:23 AM

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State #1000

rare yacht Sep 19, 2023, 2:23 AM

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No worries they still take money during a broken AH

fiery notch Sep 19, 2023, 2:23 AM

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We have pinned one report for AH. If you are experiencing similar please react to the pinned post to we can get an accurate count. This has been report to community management. Thank you hug

keen jay Sep 19, 2023, 2:23 AM

#

AH screen stuck
Android
V.1.19.90.3061
State: 993
IGN: Lilie-Áine ♡

white shale Sep 19, 2023, 2:23 AM

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My name is DarceyLynn in state 699 and I cannot get into AH

upper cape Sep 19, 2023, 2:24 AM

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Fix your issues

sudden shuttle Sep 19, 2023, 2:24 AM

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My game also

formal plume Sep 19, 2023, 2:24 AM

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Screenshot_2023-09-19-05-08-29-333_com.kingsgroup.sos.jpg

digital marten Sep 19, 2023, 2:24 AM

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oh god, glad i didnt sign up for 2utc AH 😂

flat spruce Sep 19, 2023, 2:24 AM

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Estado 370

livid pier Sep 19, 2023, 2:24 AM

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Still like that even after reinstalling the game🙃

mystic talon Sep 19, 2023, 2:24 AM

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During 2utc AH everything frooze

jade matrix Sep 19, 2023, 2:24 AM

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I’m sure it’ll be fixed right away 🤣

wary oracle Sep 19, 2023, 2:25 AM

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Looks like we all have same issue s54, android phone, restart, fix error, and re install tried.

cold torrent Sep 19, 2023, 2:25 AM

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Repair game doesn't work either

wicked solar Sep 19, 2023, 2:25 AM

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Free 300biocaps woit

night holly Sep 19, 2023, 2:25 AM

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🫡

frail steppe Sep 19, 2023, 2:25 AM

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Well there’s progress at least 😂

harsh lion Sep 19, 2023, 2:25 AM

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State 1005

placid ivy Sep 19, 2023, 2:25 AM

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Ananya at 844 can not play AH at 2 utc give migo point to us

rain bridge Sep 19, 2023, 2:25 AM

#

tight blade Sep 19, 2023, 2:25 AM

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Just delete a game

wet rock Sep 19, 2023, 2:26 AM

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Hi Scar😘

topaz bobcat Sep 19, 2023, 2:26 AM

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Where is the pinned post? How do I find it?

night wigeon Sep 19, 2023, 2:26 AM

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Rip poin AZ fak

manic owl Sep 19, 2023, 2:26 AM

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Here said it was going to start the gás Fields, so hope I dont loose my Heist

Screenshot_2023-09-18-23-25-16-267_com.kingsgroup.sos.jpg

wintry sierra Sep 19, 2023, 2:26 AM

#

Fix the game

limber patio Sep 19, 2023, 2:26 AM

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fiery notch We have pinned one report for AH. If you are experiencing similar please react t...

Where is pinned post you speak of?

zenith ore Sep 19, 2023, 2:26 AM

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Need our migo points

fierce crest Sep 19, 2023, 2:26 AM

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Restarting phone doesn't work either. Go straight back to the same screen.

vale dock Sep 19, 2023, 2:26 AM

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rare yacht No worries they still take money during a broken AH

They only wanna our money and don’t wanna fix their game😬

desert musk Sep 19, 2023, 2:27 AM

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We on time out for 5 mins and can't post. People spent bioes for attack defense and march capacity. Wonder if they going to take that into consideration when the give the lil compensation shocked_froggie

fiery notch Sep 19, 2023, 2:27 AM

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limber patio Where is pinned post you speak of?

#🐞︱bug-reporting message

restive wigeon Sep 19, 2023, 2:27 AM

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desert musk We on time out for 5 mins and can't post. People spent bioes for attack defense ...

Highly doubt it

south steppe Sep 19, 2023, 2:27 AM

#

wet rock Hi Scar😘

Hi Rubber♡

obsidian anvil Sep 19, 2023, 2:27 AM

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Wtf free 300 biocaps

silk linden Sep 19, 2023, 2:27 AM

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topaz bobcat Where is the pinned post? How do I find it?

Tap on the thumbtack on the top right of your screen.

stark flicker Sep 19, 2023, 2:27 AM

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You can check the pinned message and try to send upvote

fiery notch Sep 19, 2023, 2:28 AM

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desert musk We on time out for 5 mins and can't post. People spent bioes for attack defense ...

Feel free to head to #🐞︱bugs-discussion to chat about bugs there. This channel is just for reporting thank you. We have alerted CMs and they are aware of the bugs with AH and outages. hug

hybrid haven Sep 19, 2023, 2:28 AM

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Screenshot_20230918_202515_com.kingsgroup.sos.jpg

shadow jewel Sep 19, 2023, 2:28 AM

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Its migos point not only heist. #🐞︱bug-reporting

wheat surge Sep 19, 2023, 2:28 AM

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State 1073

hybrid stump Sep 19, 2023, 2:28 AM

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give us all the total points and the frames, buffos and all that is due for the bad moment! don't make us lose points because of your inefficiency!

indigo belfry Sep 19, 2023, 2:28 AM

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Uninstalled and reinstalled still nothing.

oak mulch Sep 19, 2023, 2:29 AM

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`Explanation: Heist bug, froze my entire game

Evidence: photo provided
If replicable, how: tried resetting game and its locked on that screen.

Platform: PC Version

State: 625

IGN: The Brat (브라트)
Game version no# can't access game

Ticket submitted in game: no, can't enter game

sharp mantle Sep 19, 2023, 2:29 AM

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It changed 🤣

eager flint Sep 19, 2023, 2:29 AM

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State 244

Screenshot_2023-09-19-05-25-00-197_com.kingsgroup.sos.jpg

fleet bluff Sep 19, 2023, 2:29 AM

#

mint wadi Sep 19, 2023, 2:29 AM

#

livid pier Sep 19, 2023, 2:29 AM

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So bad azutane is been bleached all your game formation

static moat Sep 19, 2023, 2:29 AM

#

twilit wing Sep 19, 2023, 2:29 AM

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AH froze from the beginning. When entering and when resetting it gives me the same screen.

Evidence: 
Screenshot.

If replicable, how:
I can’t even enter the game now, so I don’t know.

Platform:
IOS

State:
993

IGN: 
Pineapple An
Game version no# 
1.19.90

Ticket submitted in game:
922953

cold torrent Sep 19, 2023, 2:30 AM

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I hope you give us at least our migo points, the only reason why we keep playing AH

visual storm Sep 19, 2023, 2:30 AM

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Add me to the list

livid pier Sep 19, 2023, 2:30 AM

#


Evidence: photo provided
If replicable, how: tried resetting game and its locked on that screen.

Platform: IOS, PC

State: 1000

IGN: Vendetta
Game version: 1.19.90

Ticket submitted in game: no, can't enter game

coarse mango Sep 19, 2023, 2:30 AM

#

white leaf Sep 19, 2023, 2:31 AM

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I have the same frozen screen as well State 903

fiery notch Sep 19, 2023, 2:31 AM

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Thanks for all the reports everyone. Hoping for an announcement soon PE_PandaFingersCrossed for now please react here if you are dealing with AH issues #🐞︱bug-reporting message

tribal kraken Sep 19, 2023, 2:32 AM

#


Evidence: video provided
If replicable, how: tried resetting game and its locked on that screen. tried repair and still goes back to this screen

Platform: IOS

State: 899

IGN: lilwookie
Game version: 1.19.90

Ticket submitted in game: yes, multiple times but only get auto responses

left elm Sep 19, 2023, 2:32 AM

#

I’m stuck

sonic belfry Sep 19, 2023, 2:32 AM

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Evidence: photo provided
If replicable, how: tried resetting game and its locked on that screen.

Platform: Android 

State: 984


IGN: Novia_aja
Game version no# can't access game

Ticket submitted in game: no, can't enter game

Screenshot_2023-09-19-09-24-12-37_31adc454cb6341be574a8086eb6d9093.jpg

Screenshot_2023-09-19-09-10-01-40_31adc454cb6341be574a8086eb6d9093.jpg

fossil hamlet Sep 19, 2023, 2:32 AM

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vast rose Sep 19, 2023, 2:32 AM

#

atomic charm Sep 19, 2023, 2:33 AM

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State 653. Me and at least 3 others.

hybrid blaze Sep 19, 2023, 2:33 AM

#

wintry sierra Sep 19, 2023, 2:33 AM

#

976

coral onyx Sep 19, 2023, 2:33 AM

#

This sucks

livid pier Sep 19, 2023, 2:33 AM

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Hope i was top 1 in AH😅😂

spring sinew Sep 19, 2023, 2:33 AM

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Is heist finish?

shadow jewel Sep 19, 2023, 2:33 AM

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Evidence: photo provided
If replicable, how: tried resetting game and its locked on that screen.

Platform: Androi

State: 717


IGN: Q☆MóngCái☆N

Game version no# can't access game

Ticket submitted in game: no, can't enter game, migos point

forest swan Sep 19, 2023, 2:33 AM

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AH not working. photo provided. i have tried restarting the game and repairing the game. Can’t submit ingame ticket because I could not go back in game.

Platform: IOS

State: 1018

IGN: ༺αятzєу༻
Game version: 1.19.90.2040

manic owl Sep 19, 2023, 2:33 AM

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So Heist finished and we are still stuck?

serene cloud Sep 19, 2023, 2:33 AM

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it's really rubbish

hybrid stump Sep 19, 2023, 2:34 AM

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we don't want 500 biocapsules, we don't want wood or food, give all participants who couldn't play the maximum points of the event to qualify for MIGO!

trail mason Sep 19, 2023, 2:34 AM

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hot hatch Sep 19, 2023, 2:34 AM

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manic owl So Heist finished and we are still stuck?

We are! 🥴

lavish grove Sep 19, 2023, 2:34 AM

#

560

steel pasture Sep 19, 2023, 2:35 AM

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state 1221 game crashed

radiant lake Sep 19, 2023, 2:35 AM

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I have the same 804

worn vigil Sep 19, 2023, 2:35 AM

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hybrid stump we don't want 500 biocapsules, we don't want wood or food, give all participants...

I concur!

sweet sorrel Sep 19, 2023, 2:35 AM

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It's stuck on this screen. When will it be fixed!!!

west dove Sep 19, 2023, 2:35 AM

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State 907

coral lion Sep 19, 2023, 2:35 AM

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That’s a lot of barren wasteland filled with nothing but angry players we are all after the same thing, come on sort it out please

real willow Sep 19, 2023, 2:35 AM

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We understand the frustration of the bug, please however take discussions to #🐞︱bugs-discussion or follow the #🐞︱bugs-how-to-report on your reports ~ it also helps to upvote on the issues already reported.

livid pier Sep 19, 2023, 2:35 AM

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You could login back now

compact geode Sep 19, 2023, 2:36 AM

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And then we get this message

shrewd lava Sep 19, 2023, 2:36 AM

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Screenshot_2023-09-19-07-43-37-669_com.kingsgroup.sos.jpg

livid pier Sep 19, 2023, 2:36 AM

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Yes I’d like my buffs back please

eager flint Sep 19, 2023, 2:36 AM

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Evidence: photo provided
If replicable, how: tried resetting game and its locked on that screen.

Platform: Android 

State: 244


IGN: Labris
Game version no# can't access game

Ticket submitted in game: no, can't enter game

Screenshot_2023-09-19-05-17-02-703_com.kingsgroup.sos.jpg

dry jay Sep 19, 2023, 2:37 AM

#

Same issue in state 967. AH freezes and unable to play. Screenshots same as above.

wicked solar Sep 19, 2023, 2:37 AM

#

tight blade Sep 19, 2023, 2:37 AM

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State 1112

harsh lion Sep 19, 2023, 2:38 AM

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Great. Now we can’t run Anihilation event either. So two events that effect migo points are affected

faint shoal Sep 19, 2023, 2:38 AM

#

Screenshot_2023-09-18-20-37-07-425_com.doomsday.shelter11.jpg

vale dock Sep 19, 2023, 2:38 AM

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Where is my 100 tomatos😂😂😂

night wigeon Sep 19, 2023, 2:38 AM

#

Rip poin

manic owl Sep 19, 2023, 2:39 AM

#

And, Yes, I Lost my Heist and cant play again!

Screenshot_2023-09-18-23-38-15-597_com.kingsgroup.sos.jpg

still perch Sep 19, 2023, 2:39 AM

#

The game is back

placid ivy Sep 19, 2023, 2:39 AM

#

give point to all player who register AH at 2 utc

vocal bison Sep 19, 2023, 2:39 AM

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Stuck in heist screen, along with 1000s of others.  I had Buffs waisted, bio waisted, zero migo points, missed the only time I can play heist 2utc ect…
Evidence: (optional but really useful)
Pictures

If replicable, how: (optional)
[type here]

Platform: (required)
IOS 

State: (required)
606

IGN: (required)

61816026

Game version no# (can be found in the lower left of load up screen - required)
[Type version number here ]

Ticket submitted in game: (required)
[Provide your ticket number here]```

reef dock Sep 19, 2023, 2:40 AM

#

Battle is over. We demand migo points compensation

steady helm Sep 19, 2023, 2:40 AM

#

State 1179 -------- Stuck like Step sis of SOS game Devs

hollow bloom Sep 19, 2023, 2:41 AM

#

Screenshot_2023-09-19-10-29-19-260_com.kingsgroup.ss.xiaomi.jpg

wary rivet Sep 19, 2023, 2:41 AM

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If I m not able to play AZ at 2 utc so no One can play either

livid pier Sep 19, 2023, 2:41 AM

#

The game went 2D I still won though

teal sphinx Sep 19, 2023, 2:42 AM

#



Evidence: See above pictures of same as attached as

If replicable, how: (optional)
[type here]

Platform: IOS
[type here - operating system, ie IOS, Android, official PC version *and* the device you are using

State: (required)
989
IGN: (required)
Fook

Game version no# (can be found in the lower left corner)
Can’t get into game to get that info

Ticket submitted in game: (required).  Cannot submit a ticket as we cannot get into game

hollow locust Sep 19, 2023, 2:42 AM

#

So this was my view for the 2 utc heist

flat spruce Sep 19, 2023, 2:42 AM

#


Evidence: photo provided
If replicable, how: tried resetting game and its locked on that screen.

Platform: IOS

State: 370
Alliance:TUK


IGN: RIM
Game version no# can't access game

Ticket submitted in game: no, can't enter game

livid pier Sep 19, 2023, 2:43 AM

#

restive wigeon Sep 19, 2023, 2:43 AM

#

Somethings gotta give as now I have no migo rewards. And wasted buffs. At least give us the respective migo points or allow us to play a different time slot again

coral crescent Sep 19, 2023, 2:43 AM

#

AZ is now over so letting us back to normal play

ruby fjord Sep 19, 2023, 2:46 AM

#

I get 0 gas something bug GG SOS🤣

mellow laurel Sep 19, 2023, 2:48 AM

#

Explanation: (required)
Azur froze and no one was able to participate at 2 UTC, thus losing the event rewards and especially MIGO.

Evidence: (optional but really useful)
printscreen

If replicable, how: (optional)
I have no idea, ask the DEV's

Platform: (required)
PC Version/Android

State: (required)
429

IGN: (required)
DeaN™

Game version no# (can be found in the lower left of load up screen - required)
1.19.90.569

Ticket submitted in game: (required)
922600

burnt bough Sep 19, 2023, 2:48 AM

#

Since last update....game boots me alot....last svs I got booted 40+ times from game and I'm not the only one in my server having this issue

keen canyon Sep 19, 2023, 2:49 AM

#

azurtane caido por aca tambien

livid pier Sep 19, 2023, 2:49 AM

#

Azutane

wintry sierra Sep 19, 2023, 2:49 AM

#

“Update” and “upgrade”…. The two most dangerous words in any technical environment.

fleet bluff Sep 19, 2023, 2:49 AM

#

Please compensate accordingly

random dock Sep 19, 2023, 2:49 AM

#


Evidence: photo provided
If replicable, how: tried resetting game and its stuck on the same screen 

Platform: Android 

State: 307


IGN: Angelic.Bish 

Ticket submitted in game:
Yes after heist ended

harsh lion Sep 19, 2023, 2:51 AM

#

This issue is severe. And needs to be taken seriously by the developers. Full migo points rewards for all affected, full Azurtaine Heist rewards for all affected, recompense for all buffs used. This is unacceptable. Completely unacceptable.

left elm Sep 19, 2023, 3:02 AM

#

[Azurtane Heist - freeze frame, stuck in wilderness]

Evidence: (optional but really useful)
Photo provided]

If replicable, how: (optional)
[type here]

Platform: (required)
IOS

State: (required)
[611]

IGN: (required)
Stargazer 스타

Game version no# (can be found in the lower left of load up screen - required)
[Type version number here ]

Ticket submitted in game: (required)
[922811]```

brave bough Sep 19, 2023, 3:06 AM

#

[Azurtane Heist  2utc - freeze frame, stuck in wilderness]

Evidence: (optional but really useful)
Photo provided]

If replicable, how: (optional)
[type here]

Platform: (required)
IOS

State: (required)
[427]

IGN: (required)
Ryan

Game version no# 
V1.19.90.2040

Ticket submitted in game: (required)
[921896]```

livid pier Sep 19, 2023, 3:10 AM

#

Explanation: Heist error, entire game frozen, didn't work till heist ended so now no migo points

Evidence: photo provided
If replicable, how: tried resetting game and its stuck on the same screen

Platform: Android

State: 753

IGN:
▓▓▓▓м▓▓▓▓

Game version:
1.19.90.3061

brave onyx Sep 19, 2023, 3:21 AM

#

Explanation: (required) 0200 UTC heist was unplayable. After trying to enter heist, the screen just froze and wouldn't let me in. No way to mine or get migo points. I used several buffs for the event. Tried restarting the game, clearing cache and restarting, rebooting, different device, nothing worked.

Evidence: (optional but really useful)
Screen caps are included. Both the frozen screen for heist and the buffs used.

If replicable, how: (optional)

Platform: (required)
Android

State: (required)
244

IGN: (required)
Duckilisk

Game version no# v 1.19.90.3061

Ticket submitted in game: (required) 923338

fathom island Sep 19, 2023, 3:22 AM

#

1028

wary rivet Sep 19, 2023, 3:23 AM

#

Now AZ is removed from the list in my game state 1082

fallen token Sep 19, 2023, 3:24 AM

#

[Azurtane Heist - freeze frame, stuck in wilderness, no more chance to play and lost MIGO points]

Evidence: (optional but really useful)
Photo 

Platform: (required)
ANDROID

State: (required)
[763]

IGN: (required)
LILI ShAdEs

Game version no# (can be found in the lower left of load up screen - required)
[1.19.90.2040]

Ticket submitted in game: (required)
[923051]

rain prism Sep 19, 2023, 4:08 AM

#

AH bug
Game frozen.
Android
State 252
LdyDrac

vagrant depot Sep 19, 2023, 4:10 AM

#

I made up for it.

quiet glen Sep 19, 2023, 4:25 AM

#

Screenshot_------_com.kingsgroup.ss.xiaomi.jpg

minor spoke Sep 19, 2023, 4:37 AM

#

I can’t find Heist event

livid pier Sep 19, 2023, 5:13 AM

#

Still the most fun heist ever

lament oyster Sep 19, 2023, 5:14 AM

#

Explanation: In my settlement when I hid the building from the “red fire” spore base, it no longer allows me to build on the same terrain, nor move buildings to the same area, nor place the same building, I tried to repair the game and nothing, I tried the Android version on my cell phone and the PC version, but the same thing happens to me, it's been about 2 weeks now

Evidence: (optional but really useful) I insert two images

Platform: (required) Android and official PC version

The device you are using Status: (required) #1190

IGN: (required) 131890765

fringe swan Sep 19, 2023, 6:10 AM

#

Explanation: (required)

We have beast MIGO but we are getting insectarium items from Material collection race.
Completion tokens are present in-game, given out as rewards but are not available to be used via the "Complete Now" feature. They are also not shown in the backpack !

Evidence: (optional but really useful)
Snaps.

If replicable, how: (optional)
In-game.

Platform: (required)
Steam, Android, iOS

State: (required)
1090

IGN: (required)
•Major•

Game version no# (can be found in the lower left of load up screen - required)
1.19.90

Ticket submitted in game: (required)
None.

solar ginkgo Sep 19, 2023, 6:22 AM

#

State 1160 heist frozen Explanation: (required) 0200 UTC heist was unplayable. After trying to enter heist, the screen just froze and wouldn't let me in. No way to mine or get migo points. I used several buffs for the event. Tried restarting the game, clearing cache and restarting, rebooting, different device, nothing worked.

Evidence: (optional but really useful)
Screen caps are included. Both the frozen screen for heist and the buffs used.
Plate form iOS. State 1160

neon rampart Sep 19, 2023, 6:24 AM

#

Explanation: My internet seems fine because the game’s graphics load smoothly, and everything I interact with in the game responds well. However, when I enter the ‘Bump n Bounce Event,’ every time the game starts or when my marches revive, they get stuck in the base. It’s a bit annoying. I’ve tried the recommended steps, including restarting the game, updating the app, deleting and reinstalling it, and even restarting my phone, but nothing has worked. The issue has persisted since yesterday when the event started.

Evidence: please see the attach video

Platform: IOS

State: 1082

IGN: ❁ elle ❁

Game version no#
v1.19.90.2040

Ticket submitted in game: 923618

spark patio Sep 19, 2023, 9:02 AM

#

Sos strikes again

Screenshot_2023-09-19-13-01-36-757_com.kingsgroup.sos.jpg

frank oriole Sep 19, 2023, 9:02 AM

#

crisp star Sep 19, 2023, 9:02 AM

#

Heist doesnt work

fringe hill Sep 19, 2023, 9:02 AM

#

toxic portal Sep 19, 2023, 9:02 AM

#

You guys suck dogs ball, why make AH available again and give us this crap!!

ruby fjord Sep 19, 2023, 9:02 AM

#

Same issue never solved 🤬

Screenshot_2023-09-19-14-30-41-409_com.kingsgroup.sos.jpg

umbral lance Sep 19, 2023, 9:03 AM

#

Yep still broken

halcyon willow Sep 19, 2023, 9:03 AM

#

Nice azure bug…

molten musk Sep 19, 2023, 9:03 AM

#

TWICE I DID 2 UTC AND NOW THIS

vague nimbus Sep 19, 2023, 9:03 AM

#

Blue stone quarry error has not been fixed since morning

shut igloo Sep 19, 2023, 9:03 AM

#

Stuck on this now 😒

snow grotto Sep 19, 2023, 9:03 AM

#

Even after restarting the game

dry juniper Sep 19, 2023, 9:04 AM

#

S962/ios

nova lodge Sep 19, 2023, 9:04 AM

#

Yay

grand fern Sep 19, 2023, 9:04 AM

#

Screenshot_2023-09-19-12-00-54-142_com.kingsgroup.sos.jpg

dawn grove Sep 19, 2023, 9:04 AM

#

Still not fixed

keen eagle Sep 19, 2023, 9:04 AM

#

rn_image_picker_lib_temp_82e7198b-28c5-4324-a146-ff7d7a4dacb6.jpg

outer sail Sep 19, 2023, 9:04 AM

#

Kome nicht indas spiel

clear relic Sep 19, 2023, 9:05 AM

#

Tehe heist is broken train 🚂

silent arch Sep 19, 2023, 9:05 AM

#

can't enter azurtane. S63 Alliance DTP. Platform Android

muted swan Sep 19, 2023, 9:05 AM

#

Same issue for 9 utc heist.

novel parrot Sep 19, 2023, 9:05 AM

#

Reboot don t change anything !!

quartz sierra Sep 19, 2023, 9:05 AM

#

Stuck here going into heist. Can’t even get back to my settlement. Have changed characters to my alt and back but it just brings me back to this screen. Can’t get into the settlement. AuntieJo alliance ANA state 759.

cedar perch Sep 19, 2023, 9:05 AM

#

Screenshot_20230919_160540_com.kingsgroup.ss.huawei.jpg

lucid spindle Sep 19, 2023, 9:05 AM

#

tawdry scroll Sep 19, 2023, 9:06 AM

#

Yep, it's not working

alpine prism Sep 19, 2023, 9:06 AM

#

state 1148

low quartz Sep 19, 2023, 9:06 AM

#

Azurtane broken

Screenshot_2023-09-19-11-04-09-024_com.kingsgroup.sos.jpg

livid pier Sep 19, 2023, 9:06 AM

#

Oh ghost

desert apex Sep 19, 2023, 9:06 AM

#

livid pier Sep 19, 2023, 9:06 AM

#

😏 783

hollow maple Sep 19, 2023, 9:06 AM

#

783

Screenshot_20230919_120328_com.kingsgroup.sos.jpg

tame ivy Sep 19, 2023, 9:06 AM

#

Screenshot_2023-09-19-12-03-48-020_com.kingsgroup.sos.jpg

peak dew Sep 19, 2023, 9:07 AM

#

Staate 1005

lime lintel Sep 19, 2023, 9:07 AM

#

orchid wren Sep 19, 2023, 9:07 AM

#

The sae here

jade abyss Sep 19, 2023, 9:07 AM

#

Stuck on this too state 1194

rare fractal Sep 19, 2023, 9:07 AM

#

Well? The only thing that goes up in this game are the price for items and bugs.😖

mellow ivy Sep 19, 2023, 9:07 AM

#

Explanation: (required)
[Azurtane Heist - freeze frame, stuck in wilderness, no more chance to play and lost MIGO points]

Evidence: (optional but really useful)
Photo

Platform: (required)
PC

State: (required)
1152

IGN: (required)
Akorn503

Game version no# (can be found in the lower left of load up screen - required)
[1.19.90.2040]

Ticket submitted in game: (required)
game has frozen!

vapid field Sep 19, 2023, 9:07 AM

#

Seriously

muted spindle Sep 19, 2023, 9:07 AM

#

Screenshot_2023-09-19-17-01-23-48_31adc454cb6341be574a8086eb6d9093.jpg

main cairn Sep 19, 2023, 9:07 AM

#

Screenshot_2023-09-19-16-06-49-943_com.kingsgroup.sos.jpg

raw ermine Sep 19, 2023, 9:07 AM

#

olive creek Sep 19, 2023, 9:07 AM

#

soft wigeon Sep 19, 2023, 9:07 AM

#

State 207 stuck entering AH event

oblique mulch Sep 19, 2023, 9:08 AM

#

sonic marten Sep 19, 2023, 9:08 AM

#

160

hazy dagger Sep 19, 2023, 9:08 AM

#

sand remnant Sep 19, 2023, 9:08 AM

#

What going on my AZ

hoary sedge Sep 19, 2023, 9:08 AM

#

Screenshot_2023-09-19-11-06-14-867_com.kingsgroup.sos.jpg

toxic portal Sep 19, 2023, 9:08 AM

#

Whilst players are complaining devs busy counting the money they have made!!

autumn sphinx Sep 19, 2023, 9:09 AM

#

Heist isn't loading

drifting epoch Sep 19, 2023, 9:09 AM

#

same at 645

livid pier Sep 19, 2023, 9:09 AM

#

eternal harness Sep 19, 2023, 9:09 AM

#

weary zenith Sep 19, 2023, 9:09 AM

#

It's because of network turbulence 🤣😂🤣😂🤣

sly relic Sep 19, 2023, 9:09 AM

#

twin flicker Sep 19, 2023, 9:09 AM

#

grand bridge Sep 19, 2023, 9:09 AM

#

I registered for the Heist on 9:00utc. After everything the screen just freezes. Even after logging again I directly land in this screen

olive notch Sep 19, 2023, 9:09 AM

#

State 746

Screenshot_2023-09-19-17-04-58-056_com.kingsgroup.sos.jpg

snow grotto Sep 19, 2023, 9:09 AM

#

What devs gonna do about bonuses used by us for hiest?

uncut zodiac Sep 19, 2023, 9:09 AM

#

Still, state 428

dull saffron Sep 19, 2023, 9:09 AM

#

Screenshot_2023-09-19-11-06-30-813_com.kingsgroup.sos.jpg

sacred lance Sep 19, 2023, 9:09 AM

#

Easy Azurtane this week 😂

near spruce Sep 19, 2023, 9:09 AM

#

Screenshot_20230919_120638_com.kingsgroup.sos.jpg

low pelican Sep 19, 2023, 9:09 AM

#

Azurtane frozen?

indigo tusk Sep 19, 2023, 9:09 AM

#

Still able to offer bundles but can’t even get your events running

coarse basin Sep 19, 2023, 9:09 AM

#

State 721. same thing

round raptor Sep 19, 2023, 9:09 AM

#

I can´t play it too

sharp fulcrum Sep 19, 2023, 9:09 AM

#

beautiful wilderness images

grand fern Sep 19, 2023, 9:09 AM

#

I use bios and buffs for this?? 😡. Mermaid S973 MOD.Android.

tall ether Sep 19, 2023, 9:09 AM

#

461

Screenshot_2023-09-19-11-09-25-306_com.kingsgroup.sos.jpg

pale breach Sep 19, 2023, 9:10 AM

#

Stuck in AH

Screenshot_2023-09-19-14-36-55-61_31adc454cb6341be574a8086eb6d9093.jpg

analog quarry Sep 19, 2023, 9:10 AM

#

Omg ios same too

balmy dock Sep 19, 2023, 9:10 AM

#

rare junco Sep 19, 2023, 9:10 AM

#

Happened again same state 1040 but on my second account. 9utc time slot this time, this morning it was with my main account in 1040 at 2 utc.

charred grove Sep 19, 2023, 9:10 AM

#

9utc Azurtane heist what happen??
s209 here

Screenshot_2023-09-19-17-09-40-78_31adc454cb6341be574a8086eb6d9093.jpg

slim haven Sep 19, 2023, 9:10 AM

#

Screenshot_2023-09-19-17-06-48-558_com.kingsgroup.sos.jpg

raw otter Sep 19, 2023, 9:10 AM

#

bitter mulch Sep 19, 2023, 9:11 AM

#

Screenshot_2023-09-19-16-09-38-26_31adc454cb6341be574a8086eb6d9093.jpg

weak echo Sep 19, 2023, 9:11 AM

#

Mr. Roboto from State #688. I can not enter the game and I am missing Azurthane Heist. I want real compensation for this. I also want my migo points.

eternal jolt Sep 19, 2023, 9:11 AM

#

I wanted to play ass heist but I got a new desktop background instead

Screenshot_20230919_100915_com.kingsgroup.sos.jpg

faint apex Sep 19, 2023, 9:11 AM

#

grrrr, azurtane came back, registered for 9 UTC, and now cant play SOS at all, goes to Azurtane straing away and cant do anything 🙂

ripe plaza Sep 19, 2023, 9:11 AM

#

come-on????

halcyon willow Sep 19, 2023, 9:11 AM

#

indigo tusk Still able to offer bundles but can’t even get your events running

Important things first!😂

livid pier Sep 19, 2023, 9:12 AM

#

upbeat arrow Sep 19, 2023, 9:12 AM

#

Congratulations

marble flint Sep 19, 2023, 9:12 AM

#

We are stuck and cannot play the game. Like at all. We cannot even leave Azurtane

brave spoke Sep 19, 2023, 9:12 AM

#

silk basin Sep 19, 2023, 9:12 AM

#

👍🤣

vapid field Sep 19, 2023, 9:12 AM

#

But its always the same thing 🤦🏻‍♀️…….

plucky ridge Sep 19, 2023, 9:12 AM

#

Kick us out of it then - why is it available to go into if there is still a problem!?

gilded trench Sep 19, 2023, 9:12 AM

#

Same problem as well stuck on screen and can't log out of heist voodoo state 970

open steppe Sep 19, 2023, 9:13 AM

#

AH screen right now

graceful lion Sep 19, 2023, 9:13 AM

#

How about points migooo?????

prisma ridge Sep 19, 2023, 9:13 AM

#

State 1039 Bugs of Survial stuck

compact sphinx Sep 19, 2023, 9:13 AM

#

left plank Sep 19, 2023, 9:13 AM

#

state 935

mellow zephyr Sep 19, 2023, 9:13 AM

#

I have the same issue and resetting the game does not return you to normal play. my account it completely locked.

gray harness Sep 19, 2023, 9:13 AM

#

Bug, Azutane used to be more fun. 🤨

livid pier Sep 19, 2023, 9:13 AM

#

GG SOS!

Screenshot_2023-09-19-11-01-25-394_com.kingsgroup.sos.jpg

sturdy ore Sep 19, 2023, 9:13 AM

#

State 1000 as well can’t return in normal game

sand remnant Sep 19, 2023, 9:13 AM

#

Lucky I'm not the only one, I need my reward 🤭

eternal iron Sep 19, 2023, 9:14 AM

#

Because there is a new task on azure...collect wood🤣

wispy needle Sep 19, 2023, 9:14 AM

#

Wth is that?, state 1112. At least let me go back to my game and leave this bugged event

Screenshot_2023-09-19-12-11-26-205_com.kingsgroup.sos.jpg

low pelican Sep 19, 2023, 9:14 AM

#

346 frozen, only time I had to do the event today😢

tall ether Sep 19, 2023, 9:15 AM

#

tall ether 461

Why is registration available if it doesn't work 🤷‍♀️ Now we all stuck. For how long?

tight mural Sep 19, 2023, 9:15 AM

#

Game blocked in Azurtane. Incredible quality control

solar cove Sep 19, 2023, 9:15 AM

#

They said it was disabled and then put it back… now everyone is stuck. I hope we are kicked out after the event 😑 btw state 102

north socket Sep 19, 2023, 9:15 AM

#

State 1121 same problem 🤦‍♂️

dawn grove Sep 19, 2023, 9:15 AM

#

woeful shuttle Sep 19, 2023, 9:15 AM

#

Ah is bugged

errant topaz Sep 19, 2023, 9:16 AM

#

Also state 874, the very same issue, frozen in Azurtane Heist, even when I restart the game I am returned back to the same screen

livid pier Sep 19, 2023, 9:16 AM

#

Possible fix?😂

dull badge Sep 19, 2023, 9:16 AM

#

I want my Migo points ffs

toxic portal Sep 19, 2023, 9:17 AM

#

Cant even get play normal game, even reinstalled game!! WtF!!

cedar perch Sep 19, 2023, 9:18 AM

#

Screenshot_20230919_160451_com.kingsgroup.ss.huawei.jpg

sand remnant Sep 19, 2023, 9:19 AM

#

I want to back normal view, play other. How long need to wait!!!!!

south plank Sep 19, 2023, 9:19 AM

#

Problem 519

distant anvil Sep 19, 2023, 9:19 AM

#

Heist is bug

marble flint Sep 19, 2023, 9:19 AM

#

Can they all just kick us out of Azurtane? What are we doing stuck there into the nothing?

weary geyser Sep 19, 2023, 9:19 AM

#

opaque light Sep 19, 2023, 9:19 AM

#

Will we still get the points for migo?

pure jackal Sep 19, 2023, 9:20 AM

#

So are we going to stuck here all day and miss all other events? I don't think minimum 500 bios and 500 VIP points are enough for this !!!

Screenshot_2023-09-19-12-08-09-278_com.kingsgroup.sos.jpg

snow grotto Sep 19, 2023, 9:20 AM

#

toxic portal Cant even get play normal game, even reinstalled game!! WtF!!

Take some rest 😅

hollow iris Sep 19, 2023, 9:20 AM

#

bug

covert raft Sep 19, 2023, 9:20 AM

#

STUCK on this Screen joining 9utc AH

drifting epoch Sep 19, 2023, 9:20 AM

#

i cant do anything now, even i close and re enter , im still seeing the grass

livid pier Sep 19, 2023, 9:22 AM

#

livid pier Possible fix?😂

You are the winner of this bug meme 😂

woeful shuttle Sep 19, 2023, 9:22 AM

#

Pow is bugged. Game is laggy.
Fix something, the game is unplayable…

livid pier Sep 19, 2023, 9:23 AM

#

The bug was already reported here please Upvote this message #🐞︱bug-reporting message Hugssss

tall ether Sep 19, 2023, 9:26 AM

#

‼️Why is registration available if it doesn't work 🤷‍♀️ Now we all stuck. For how long?

near wave Sep 19, 2023, 9:28 AM

#

I got Heist broken too

livid pier Sep 19, 2023, 9:28 AM

#

Ok so we can’t report bugs that helped

plucky ridge Sep 19, 2023, 9:29 AM

#

lol

storm coral Sep 19, 2023, 9:45 AM

#

We are aware and have reported the issues, please add an upvote on an existing post

cedar owl Sep 19, 2023, 10:00 AM

#

Same in 794, alliance Bad

grand fern Sep 19, 2023, 10:06 AM

#

I want my migo points now

Screenshot_2023-09-19-13-05-15-600_com.kingsgroup.sos.jpg

mossy dust Sep 19, 2023, 10:10 AM

#

Couldn’t get in and no option to re register

fossil osprey Sep 19, 2023, 10:12 AM

#

Yall better fix this now before I play Azura 😡

lilac sluice Sep 19, 2023, 10:41 AM

#

quick badger Sep 19, 2023, 10:41 AM

#

#

Dosnt work i face this problem every day

meager zenith Sep 19, 2023, 10:53 AM

#

[There are ghost buildings in my settlement and decorations island that makes me unable to place a building, even though the place shows empty]

Evidence: (optional but really useful)
[Picture]

If replicable, how: (optional)
[I don't think its replicable since this is a bug]

Platform: (required)
[Android 13 Oppo reno5]

State: (required)
[1001]

IGN: (required)
[Mare⛧☯☣] 

Game version no# (can be found in the lower left of load up screen - required)
[v 1.19.90.3061]

Ticket submitted in game: (required)
[923800]```

Screenshot_2023-09-19-11-15-31-57_31adc454cb6341be574a8086eb6d9093.jpg

Screenshot_2023-09-19-11-15-28-10_31adc454cb6341be574a8086eb6d9093.jpg

fringe hill Sep 19, 2023, 11:47 AM

#

is ther any MOD here who can help me?

#

Explanation: i cannot register for azurtane heist, yet i haven't played the game still

Evidence: Screenshots

If replicable, how: this has happened before, just reset my azurtane heist and let me register

Platform: PC

State: 1158

IGN: PervySage

Game version- 1.19.90.569

Ticket submitted in game: 926474

craggy briar Sep 19, 2023, 12:01 PM

#

BUG: AH, no compensation
DATE & TIME: 09/19/2023, 9utc
IGN: HazelEyes
STATE #: 817
PLATFORM: Mobile App (iPhone 12Pro Max)
GAME VERSION: 1.19.90
TICKET #: 926368
BUG INFORMATION: Azurtane doesn't work. It is “temporarily closed” but players can still log in? Please close the registration for this too.. Once you're inside, there's no way to leave this screen (see picture 1). the Migo points are not given credit either, and didn’t got any compensations..
SS/VIDEOS as evidence:

marble flint Sep 19, 2023, 1:52 PM

#

Pow is freezing and we stay out of the round

signal marlin Sep 19, 2023, 1:59 PM

#

They raised the rally capacity in the explotation project at Metamorphix (Migo) from 50.000 to 125.000. I still have the + 50.000 rally capacity and miss 75.0000 rally capacity now. 
Evidence: 
see screenshot

If replicable, how: (optional)
[type here]

Platform: 
iOS, iPhone 14 pro

State: 
268

IGN:
Slash

Game version no# 

[V1.19.90.2040]

Ticket submitted in game:
[926882]```

#

marble flint Sep 19, 2023, 3:05 PM

#

POW matching was done but we were stuck not been able to play the game. The photo below shows the screen we saw when the rest of the game was still going

Evidence: photo

If replicable, how: (optional)
Together with the star problem for mvp I think we should all get at least gold rank
Platform: (required)
Ios

State: (required)
1083

IGN: (required)
Kira

Game version no# (can be found in the lower left of load up screen 
V 1.19.90.240

Ticket submitted in game: (required)
None

livid pier Sep 19, 2023, 3:40 PM

#

Как быть392 штат,stormis,37613074как быть

Screenshot_2023-09-19-12-04-16-190_com.kingsgroup.sos.jpg

#

Мне не давало ничего делать,перезагружал раз 30 игру ,где равноправие ,очки миго то не засчитались из за ваших проблем с серверами,обнуляйте результаты тогда или убирайте событие из миго

wind ridge Sep 19, 2023, 4:20 PM

#

Explanation: PoW Summit
My team has not received any rewards (stage 4). We have won 27 match and have not received any response on mail. Also, the team no longer exists and we cannot continue to participate in the event.
Team name: Clowns team

Evidence:
Picture

If replicable, how: fix it, give out rewards, return to participation in the event

Platform: (required)
iOS

State: 428

IGN: Lari

Game version no# v1.19.90.2040

Ticket submitted in game: 918467

We had a problem with registration and the devs fixed it by the beginning of 4th stage.
Thus, we received registration on September 14. I don't have a blue or purple badge right now. Also, my team did not receive awards for the 4th stage, no letter to the mail. The video shows that we don't have a team right now.

All old PoW tickets 889744, 889847, 889871, 889954, 909383 + Response from support

vast snow Sep 19, 2023, 4:22 PM

#

Trap unplayable for all alliance members. Rally counters stuck at 0:0 seconds, no member could launch or join rally’s, connection button appears on screen and kicks you out the game multiple times. Can’t use chat during trap properly (error messages)

Evidence: (optional but really useful)
I will attach pictures 

If replicable, how: (optional)
[type here]

Platform: IOS, Android and PC - Phone and PC

State: (required)
1000

IGN: (required)
Kelly

Game version no# (can be found in the lower left of load up screen - required)
1.19.90.2040

wind ridge Sep 19, 2023, 4:25 PM

#

wind ridge Explanation: PoW Summit My team has not received any rewards (stage 4). We have ...

to this report

night charm Sep 19, 2023, 5:29 PM

#

IG Name: Anarchy
ID: 112110380
State: 1011
Platform: Sos application on PC
Bug: azurtane at 9 UTC, i couldn’t enter the game and didn’t received rewards. I don’t want to loose migo points and stuff like badge tag and research speeds ups. At least it would be good to get another try for Azurtane. Thank you.

livid pier Sep 19, 2023, 5:38 PM

#

State 128
Name ㋡_KapitalT®
azurtame 17 utc, My score is not consistent

last laurel Sep 19, 2023, 6:43 PM

#

[Alliance Duel has enforced truce activated & no one recalls doing this]

Evidence: (optional but really useful)


If replicable, how: (optional)
[type here]

Platform: (required)
[ios

State: (required)
[448]

IGN: (required)
[| Mike] 

Game version no# (can be found in the lower left of load up screen - required)
[1.19.90.2040]

Ticket submitted in game: (required)
927732

meager zenith Sep 19, 2023, 7:32 PM

#

Behemoth Power shows different in Leaderboard and Behemoth Building

Evidence: (optional but really useful)
Screenshots

If replicable, how: (optional)
[type here]

Platform: (required)
IOS - IPhone 

State: (required)
1041

IGN: (required)
☆⛧Rツঔৣ •••>◎

Game version no# 
Latest

Ticket submitted in game: 
915396

craggy briar Sep 19, 2023, 8:05 PM

#

BUG: Water Summit Path
**DATE & TIME:**18.09.2023
**IGN:**Ombrand
**STATE #:**393
PLATFORM: Android
**GAME VERSION:**1.19.90.3061
**TICKET #:**918827
BUG INFORMATION: Hello! State 393. complaint At the event the path of the water summit. Our team took 51st place in the 4th stage of the selection, but after the completion of the qualifying stage, it was automatically disbanded and we were not allowed into the playoff stage
SS/VIDEOS as evidence:

8 Upvotes, 0 Downvotes

Screenshot_2023-09-18-11-07-58-847_com.kingsgroup.sos.jpg

Screenshot_2023-09-19-22-57-51-944_com.kingsgroup.sos.jpg

Screenshot_2023-09-19-22-58-02-471_com.kingsgroup.sos.jpg

vagrant anvil Sep 19, 2023, 8:28 PM

#

Didn't get to play azurtane heist at 2 utc . My screen was frozen and no matter how many times I restarted the game nothing changed until the heist was over. I didn't have the option to reregister heist either. I couldn't earn badges and migo rewards.

Evidence: (optional but really useful)
Pictures

If replicable, how: (optional)
No option to re register events page says that the battle is over despite not being able to play
Please give AH rewards and migo points.
Platform: (required)
iPhone 

State: (required)
1107

IGN: (required)
Thế Hiển
ID 123462886

Game version no#
V1.19.90.3061

#

I don't even have a history of September 19th

orchid oar Sep 19, 2023, 8:35 PM

#

Explanation:
Didn't get to play Azurtane Heist at 9utc because screen got stuck. I missed out on rewards for AH as well as MIGO points. Others get to re-register for 11utc and other time.

If replicable, how:
Impossible to register again as screen page event says the battle is over already despite not being able to play. Please give AH full rewards as well as MIGO points.

Platform: (required)
Android

State: (required)
432

IGN: (required)

Infinity

Game version no# (can be found in the lower left of load up screen - required)
v 1.19.90.3061

Ticket submitted in game: (required)
None

candid herald Sep 19, 2023, 8:37 PM

#

Explanation: (required)
After round 4 of Qualification PoW: The SUmmit, we ranked 6th and should be qualified according to the rules. Instead, an in-game mail was sent, notifying us that only the top 0 teams would be qualified. Now it disbanded our team and we are not qualified for the Playoffs. The team name was "Pippi im Pool", state 1066, Battlezone: deserted City. Team members were: BOSS, Insomnia, Fleffchen, Michael18, Heap, D4rky, TrudeMoppert.

Evidence: (optional but really useful)
Screenshots

If replicable, how: (optional)

Platform: (required)
PC WIndows 10

State: (required)
1066

IGN: (required)
Heap

Game version no# (can be found in the lower left of load up screen - required)
1.19.90.569

Ticket submitted in game: (required)
923718

heady drift Sep 19, 2023, 8:56 PM

#

Didn't get to play azurtane heist at 2 utc and 9utc. My screen was frozen and no matter how many times I restarted the game nothing changed until the heist was over. I didn't have the option to re register heist either. I couldn't earn badge and migo rewards.

Evidence: (optional but really useful)
Pictures

If replicable, how: (optional)
No option to re register events page says that the battle is over despite not being able to play
Please give AH rewards and migo points.
Platform: (required)
Android 

State: (required)
1118

IGN: (required)
Q♡autumn leaves
Id :124598330

Game version no#
V1.19.90.3061

frank oriole Sep 19, 2023, 9:37 PM

#

Explanation: (required)
Didn't get to play azurtane heist at 9utc. My screen was frozen and no matter how many times I restarted the game nothing changed until the heist was over. I didn't have the option to re register heist either. I couldn't earn badge and migo rewards.

Evidence: (optional but really useful)
Picture

If replicable, how: (optional)
No option to re register events page says that the battle is over despite not being able to play
Please give AH rewards and migo points.
Platform: (required)
Apple IOS

State: (required)
586

IGN: (required)
-darkness-
Id :59507219

Game version no#
V1.19.90.569

wicked solar Sep 20, 2023, 1:40 AM

#

When the stellar event is showing it is round 1/3, why the game auto converted the stellar coin to skin voucher..

pliant pilot Sep 20, 2023, 1:42 AM

#

i have three accounts all participating in 9:00 utc and i still haven't received migo points compensation for not being able to participate in AH

#

tight blade Sep 20, 2023, 2:00 AM

#

State 1112 the same. They added AH again and it shows for me battle is over, I even can't to register.

uneven dawn Sep 20, 2023, 2:22 AM

#

Glory Rankings for our state are frozen.  Our players complete the glory missions, receive the glory, but our ranking scores do not change.  Scores for players in other states are updating, so we can see it working for them, but not ours.  As a result, all of our players have fallen out of the top 100 and continue to fall behind.  

Evidence: (optional but really useful)
See pictures

If replicable, how: (optional)
Every time we complete a mission, our score in the glory rankings does not change

Platform: (required)
Android, Samsung Galaxy Tab S6

State: (required)
1079

IGN: (required)
Armitage

Game version no# (can be found in the lower left of load up screen - required)
1.19.90.3061

Ticket submitted in game: (required)
928703, 918542```

slate saddle Sep 20, 2023, 2:48 AM

#


Evidence: 
Screenshot below.

If replicable, how: was stuck on this screen until the session was complete. Even after resetting the game.

Platform: iOS iPhone 13 Pro Max

State: 719

IGN: Farmhand’s Tale

Game version no#: 1.19.90.2040

Ticket submitted in game: 928773

frosty tundra Sep 20, 2023, 3:21 AM

#

Explanation: (required)
Didn't get to play azurtane heist at 9utc. My screen was frozen and no matter how many times I restarted the game nothing changed until the heist was over. I didn't have the option to re register heist either. I couldn't earn badge and migo rewards.

Evidence: (optional but really useful)
Picture

If replicable, how: (optional)
No option to re register events page says that the battle is over despite not being able to play
Please give AH rewards and migo points.
Platform: (required)
Apple IOS

State: (required)
948

IGN: (required)
♡︎Yor Forger♡
Id : 103970399

Game version no#
V1.19.90.2040

raw creek Sep 20, 2023, 3:29 AM

#

Explanation: (required)

Because AH has MIGO rewards, many users are taking this situation seriously.
One of my accounts couldn't play due to a bug in AH and didn't even get a chance to select a different time.
But other accounts were given the opportunity and were rewarded.
Additionally, AH bugs were fixed at late times, so not everyone was given the freedom to choose their time.
This will result in a severity imbalance. Aside from individual rewards, the ranking of the alliance will change.

Evidence: (optional but really useful)
Picture

If replicable, how: (optional)

Platform: (required)
Google

State: (required)
804

IGN: (required)
밤의경비대NightWatch
Id : 87860160

Game version no#
V1.19.90.3061

bronze ice Sep 20, 2023, 4:07 AM

#

Missed heist no points in migo event. Very annoyed.

loud flint Sep 20, 2023, 4:41 AM

#

Explanation: (required)
In Alliance duels, the enemy assigned us a fight at 2:00 utc. But we had a truce time set, which did not allow us to make a call when it was night.

Evidence: (optional but really useful)
Screenshot

If replicable, how: (optional)

Platform: (required)
iOS

State: (required)
667

IGN: (required)
Gорыныч
ID: 69168982

Game version no# (can be found in the lower left of load up screen - required)
1.19.90.2040

Ticket submitted in game: (required)
928900

twilit monolith Sep 20, 2023, 4:57 AM

#

Explanation: (required)

Problem with the Azurtan Heist event. The game field did not load. The attempt is spent. No points awarded. 19.09.2023 09:00UTC
Evidence: (optional but really useful)
Picture

If replicable, how: (optional)

Platform: (required)
PC

State: (required)
667

IGN: (required)
E.G.O.R
Id : 69183476

Ticket submitted in game: (required)
925106

Game version no#
1.2.0.123

astral onyx Sep 20, 2023, 6:14 AM

#

Explanation: (requred

Problem with the Azurtan Heist event. The game field did not load. The attempt is spent. No points awarded. 19.09.2023 09:00UTC
AH has MIGO rewards and this situation seriously.
Didn't even get a chance to select a different time. Other accounts were given the opportunity and were rewarded.
This will result in a severity imbalance. Aside from individual rewards, the ranking of the alliance will change.

Evidence: (optional but really useful)
Picture

If replicable, how: (optional)

Platform: (required)
Google

State: (required)
161

IGN: (required)
Vane
Id : 11093628

Ticket submitted in game: (required)
924546

Game version no#
1.2.0.123

raw creek Sep 20, 2023, 6:33 AM

#

Explanation: (required)

A few days ago, I saw through a system message that a declaration of war in an Alliance Duel was possible up to ranking +-3.
However, my alliance was declared war despite a 6-tier difference in rankings.
I believe that if this system of declaring war is flawed, it must be corrected.

Platform: (required)
Android

State: (required)
804

IGN: (required)
Peter베드로

Game version no#
V1.19.90.2040

honest carbon Sep 20, 2023, 8:29 AM

#

[Cannot see battle report]

Evidence: (optional but really useful)
[See screenshot]

If replicable, how: (optional)
[type here]

Platform: (required)
[Android tablet

State: (required) 1078

IGN: (required)
120346582

Game version no# (can be found in the lower left of load up screen - required)
[1:19:90:3061 ]

Ticket submitted in game: (required)yes 929329

outer current Sep 20, 2023, 8:37 AM

#


Players that have the Patriot buff only get the extra march Capacity of +300. They don't get the training time reduction of 75%. Players that had the Patriot before think they had that problem too. So the bug could exist for some time already.

Evidence: (optional but really useful)
[type here]

If replicable, how: (optional)
[type here]

Platform: (required)
Android

State: (required)
1029

IGN: (required)
Cookie

Game version no# 
1.19.90

Ticket submitted in game: (required)
923760

tepid vapor Sep 20, 2023, 9:43 AM

#

Explanation: (required)
My team (named "mez-zeitzone") ranked #124 in round 4 of the "Doomsday Land" battle zone in the Path of Water: The Summit tournament, but did not qualify for the event.

Evidence: (optional but really useful)
screenshot

If replicable, how: (optional)
It seems like several teams have had similar issues.

Platform: (required)
Windows and Android

State: (required)
445

IGN: (required)
Laco

Game version no#
v 1.19.90.3061

Ticket submitted in game: (required)
918681

Screenshot_2023-09-18-07-50-00-69_31adc454cb6341be574a8086eb6d9093.jpg

Screenshot_2023-09-18-07-50-40-62_31adc454cb6341be574a8086eb6d9093.jpg

somber bridge Sep 20, 2023, 11:14 AM

#

Explanation:
Player is unable to collect the Firework Festival daily rewards. While pressing claim players are getting kicked out of the game.

Evidence: (optional but really useful)

If replicable, how: (optional)

Platform: (required)
Multiple

State: (required)
Multiple
IGN(required) :
Multiple players affected

Game Version:
The newest

Ticket submitted: #929683

raven kraken Sep 20, 2023, 12:01 PM

#

Explanation:
Different states have different shops in Bump and Bounce event.

Evidence: (optional but really useful)
two screenshots with goods from shop. First one is garbage shop from 242 state, second - shop that all should have, from 869

If replicable, how: (optional)
GIVE THAT SHOP TO ALL STATE AND FIX YOUR GAME

Platform: (required)
PC

State: (required)
242

IGN: (required)
Hunter!

Game version no# (can be found in the lower left of load up screen - required)
1.19.90.2040

Ticket submitted in game: (required)
918616

Screenshot_2023-09-18-08-04-05-26_31adc454cb6341be574a8086eb6d9093.png

tiny night Sep 20, 2023, 12:37 PM

#

Explanation:
The game auto-assigned the marches in King of the Hill and the player is unable to switch them out because it used resonated heroes, and the heroes who are they resonated to.

Evidence: (optional but really useful)
two screenshots

Platform: (required)
IOS/Android

State: (required)
1137

IGN: (required)
Zhas

Game version no# (can be found in the lower left of load up screen - required)
1.19.90.3061

Ticket submitted in game: (required)
929718

deep patrol Sep 20, 2023, 2:04 PM

#

Explanation: Hope fest reward crate after level 60
after earning 8 crates i clicked on each one but recieved no rewards, i assumed they would appear in my backpack but the creates are no where to be found?

If replicable, how: i assume when i get to level 69 i will also have the same issue and not able to collect the crate rewards.

Platform: (required) - Android Samsung Galaxy s22 ultra

State: 22

IGN: Bahney

Game version no# 1.19.90.3061
[Type version number here ]

Ticket submitted in game: 929887 - it says "completed" but another bug is that i can't view my logged tickets, the view button is a dead button it won't allow me to see resoloutions or fixes to my issues

craggy briar Sep 20, 2023, 2:53 PM

#

EXPLANATION:
The points obtained from tasks did not move after I claimed all my tasks in the POW daily tasks.
DATE & TIME: 09/19/2023
IGN: Allison
STATE: 1106
PLATFORM: PC
GAME VERSION: 1.19.90.569
TICKET #: 929972
SS/VIDEOS as evidence:

silk wasp Sep 20, 2023, 3:49 PM

#

Explanation:
The PoW Summit issue was not fixed and teams that qualified still didn’t receive the playoffs pass and their team back. We were given 100 vouchers as compensation? Really?
My team was ranked 16th in round 4. You can see in the screenshots from the rules, the rewards for rank 16 we were supposed to be given. We got NOTHING. And we were still disqualified like other 64 teams from Round 4.

Based on the rules, top 256 will play in PlayOffs. How is it fair now that only 192 will play? What about the other 64?

Please fix the issue because 100 vouchers don’t cover the missing rewards and the future rewards too.

Evidence: (optional but really useful)
Screenshots

Platform: (required)
All

State: (required)
864

IGN: (required)
KeksySoLazy

Game version no# (can be found in the lower left of load up screen - required)
1.19.90.569

Ticket submitted in game: (required)
920525
918323
913847

quick trench Sep 20, 2023, 5:13 PM

#

Explanation: HQ skin upgrade not worked. Still green.

Evidence: I tried to upgrade green samurai hq skin to red but not worked

If replicable, how: there is no information in the game

Platform: Android, Xiaomi 13

State:81

IGN: 5281368

pine rock Sep 20, 2023, 5:26 PM

#

Explanation: (required)
No tasks provided for the Bring 'Em back event

Platform: (required)
Windows PC and Android on Samsung S22

State:
1172

IGN: (required)
Sledge

Game version no# (can be found in the lower left of load up screen - required)
1.19.90.569

Ticket submitted in game: (required)
928853

chrome niche Sep 20, 2023, 6:10 PM

#

Explanation: PoW Summit
Hello. In PoW Summit, our team ranked 212 or 213 in round 4, but we didn't get any further. no team advanced from the 4th round. this needs to be fixed urgently. It affects 256 teams and 2048 players

Team name: "Maci Tezsvirek"
All team members, from state 185: "Bear Grylls", "Fóka", "Huszar", "Kuruc", "St.Kata a nyanya", "Ⓣⓘⓜⓘ", "TomiiHUN", "☠️⚔️ᴊᴇʙɪ⚔️☠️"

Evidence: Picture
Game version: 1.19.90.569
Platform: Android, Windows PC
State: 185
IGN: Huszar

steady pebble Sep 20, 2023, 7:08 PM

#

Explanation: i did not get the full rally capacity from this skill, on two accounts, i am sure i am not the only one. The skill was buffed at one time.

Platform: Android

Evidence: My main account always had bigger rally capacity, then my smaller account got the skill and had a higher cap. Also the math with 125k + don't match the capacity on my mainaccount

State: 291 and 671
IGN: Spacefish (291), Ninjafish (671
Game version: 1.19.90.569
Ticket: 25263854

vale sierra Sep 20, 2023, 9:05 PM

#

Explanation: Unable to add a hero when doing story mission Medical mercies Evidence:
screen shot

If replicable, how: fix it, give out rewards, return to participation in the event

Platform: (required)
PC

State: 567 ,Trash

IGN:

Game version no# v1.19.90.2040

sand rapids Sep 20, 2023, 9:21 PM

#

Explanation: Players who haven't yet redeemed their free fireworks in HopeFest also cannot claim them from the specific event screen. They are missing out on 9 total fireworks, affecting their ability to engage in the event portion.

If replicable, how: go to Fireworks screen, attempt to click claim as a player who has not yet claimed today.

Platform: iOS

State: 180

IGN: NawlinsLady

Game Version: 1.19.90.3061

craggy briar Sep 20, 2023, 10:04 PM

#

EXPLANATION:
The Island was opened a few months ago, but until now the players’ shipyard is still not fixed.

IGN: ₭łⱠⱠł₦₲ ĐØ₴Ɇ
STATE: 1067
**PLATFORM:**iOS
GAME VERSION #: V1.19.90.2040
TICKET #: 911296
EVIDENCE:

(Reposted due to removal of Player ID)

1 upvote; 0 downvote

#

EXPLANATION:
Shortage on stamina packs due to it is not recharging anymore. Player noticed a few weeks ago, reported in game, but no response.

IGN: ₭łⱠⱠł₦₲ ĐØ₴Ɇ
STATE: 1067
PLATFORM: iOS
GAME VERSION #: v1.19.90.2040
TICKET #: 911293
EVIDENCE:

(Reposted due to removal of Player ID)

4 Upvotes; 0 downvotes

quasi basin Sep 20, 2023, 10:22 PM

#

Explanation: (required)
I’ve tried different types of connections but game freezes anyway. Now I can’t even get farther than start screen

Platform: (required)
IOS

State:
393

IGN: (required)
69sommy

Game version no# (can be found in the lower left of load up screen - required)
1.19.90.2040

Ticket submitted in game: (required)
Can’t even submit a ticket as well

spice vortex Sep 21, 2023, 1:08 AM

#

Explanation: (required)
We won the AD but it's showing us the enemy list of folks, also even after 10days of healing, lots of enlistment and lose i didn't even get enough points, same as my folks... Even some leaders didn't get any becuz staying in tower/center won't give us points

Platform: (required)
IOS/android

State:
445

IGN: (required
Weird Sima

Game version no# (can be found in the lower left of load up screen - required)
Last version

Ticket submitted in gam
Nevah! 🩴🩴🩴🩴🩴

silk wasp Sep 21, 2023, 1:12 AM

#

Explanation:
All alliance members can see the King of the Hill message: “Your alliance has not yet registered“ even if both legions are registered.

Evidence: (optional but really useful)
Screenshot

Platform: (required)
All

State: (required)
864

IGN: (required)
KeksySoLazy

Game version no# (can be found in the lower left of load up screen - required)
1.19.90.569

Ticket submitted in game: (required)

931010

tepid kiln Sep 21, 2023, 2:08 AM

#

Explanation:
Won 1st place (and 13th) in Survivor Royale and did not receive rewards either time.

Evidence: (optional but really useful)
Screenshot shows I have zero :plumbob: Sims mood gems with proof I didn't spend them

Platform: (required)
iOS

State: (required)
457

IGN: (required)
NetVet

Game version no# (can be found in the lower left of load up screen - required)
1.19.90.2040

Ticket submitted in game: (required)

931070

#

^ nevermind they are mailed to you, not instantly put in your backpacks. either that, or the bug report I sent was resolved and they mailed them.

peak tide Sep 21, 2023, 2:48 AM

#

Where do I report being overcharged for a bundle?

thin nova Sep 21, 2023, 3:13 AM

#


Evidence: see picture 

If replicable, how: (optional)
[type here]

Platform: mobile and pc

State: 1246

IGN: Bound Barbie

Game version no# 1.19.90.3061

Ticket submitted in game: 929864

thin nova Sep 21, 2023, 3:41 AM

#

Screenshot_2023-09-20-15-02-11-446_com.kingsgroup.sos.jpg

sick fulcrum Sep 21, 2023, 8:00 AM

#



Level cannot be completed and must be aborted

Platform: iOS 


State: 818

IGN: Tagar

Ticket submitted in game: 931353

autumn halo Sep 21, 2023, 11:20 AM

#

EXPLANATION:
I purchased diamond in browser about 5000 diamonds. I got a message that it was failed! But later received a text from my bank a transaction was made in ssplay fun.. can i get the diamonds#
IGN: ₭łⱠⱠł₦₲ ĐØ₴Ɇ
STATE: 1067
**PLATFORM:**iOS
GAME VERSION #: V1.19.90.2040
TICKET #: 931520
EVIDENCE:

woeful shuttle Sep 21, 2023, 12:02 PM

#

Explanation: After confirming a pow game, the game glitches and freeze. Once I log in again I cant join the game. The team obviosuly is gonna lose a 4 vs 5 losing ranking in the global event.
Also sometimes supports bomb doesnt kill the opponent.

Evidence: (optional but really useful)

If replicable, how: happens at random moment

Platform: Bluestacks and ios
State: 1070

IGN: ʍɨɨɢɦɛʟʟ
Game version no# last one

Ticket submitted in game: opened it but I cant check the #

woeful shuttle Sep 21, 2023, 12:48 PM

#

Explanation: When I try to confirm a pow game an error occur, saying im not idle. Im not in a rally or anything.

Evidence: photo

If replicable, how: happens at random moment

Platform: Bluestacks and ios
State: 1070

IGN: ʍɨɨɢɦɛʟʟ
Game version no# last one

Ticket submitted in game: opened it but I cant check the #

livid pier Sep 21, 2023, 1:27 PM

#

Explanation: i did not get the full rally capacity from this skill

Platform: Android

Evidence: Since it used to be 50K and then they buffed it to 125K, I think anyone who purchased the skill before the buff isn't getting the extra 75K rally capacity. The main rally lead in my alliance has a lower rally cap than a backup lead who got the skill after the buff

State: 188
IGN: WANDA
Game version: 1.19.90.569

narrow blaze Sep 21, 2023, 3:12 PM

#

POW Summit - team ranked 4th in the final qualifiers but team disbanded and not entered into the next round. Team name - Hoffie84

Evidence: (optional but really useful)
See screen shots

If replicable, how: (optional)
N/A

Platform: (required)
iOS and windows PC

State: (required)
1072

IGN: (required)

·:*˚¨*Lara*¨˚*:·

Game version no# (can be found in the lower left of load up screen - required)
V 1.19.90.240

Ticket submitted in game: (required)
119663656

storm sedge Sep 21, 2023, 6:24 PM

#

Trap and path of water are lagging freezing events ...fix them or get rid of them...way too frustrating with all the money spent to have awful events like that

restive stag Sep 21, 2023, 8:50 PM

#


Evidence: screenshots

If replicable, how: (optional)
[type here]

Platform: Android

State: 898

IGN: Beast

Game version no# latest version

Ticket submitted in game: 932309

floral magnet Sep 21, 2023, 9:22 PM

#

Explanation:
I joined a team that qualified for the playoffs, then when round 4 was fixed, my old team qualified in round 4, and now I'm on my old team, while my new team can still see me on their team, but not on my account.

Evidence: the left screenshoot is my account (can only see the old team), the right screenshoot is my second account (I can see Naya's name in it, who should be automatically out of the team)

Platform: IOS

State: 481

IGN: Naya

Game version: v 1.19.90.2040

Ticket submitted in game: 932325

craggy briar Sep 22, 2023, 12:04 AM

#

EXPLANATION:
The Player received a wrong Battle Merit Ranking team report after their Alliance Duel battle.

The players' team is ANK & they fought against NGS. (As seen on screenshot 1).
But the report showed teams from MER instead of NGS. (As seen on screenshot 2)
Screenshot 3 is a proof that the player "Nita" is from MER.

IGN: ♤♡☆HAMODI☆♡♤
STATE: 587
DATE & TIME: 09/21/2023
PLATFORM: Android
GAME VERSION #: 19.90.3061
TICKET #: 932408

2 upvotes; 0 downvotes

EVIDENCE:

simple dragon Sep 22, 2023, 5:00 AM

#

Explanation: (required)
My biocap inventory won't update as I collect biocaps since anniversary event with Greg. I redeemed the code and got everything but the biocaps. Since then rally carts, chapter finishes, everything you could get biocaps for, I get everything but the biocaps. The history is also slightly messed up and not properly showing transactions. The last transaction should be +70 from a Rally crate, but it doesn't show that. I also completed two chapters so the +3208 should be in there twice instead of once. Even then, it shows how many I SHOULD have (and right now I'm not using them because I'm so worried I won't be able to collect anymore) and I obviously don't have that in game. I don't know what else to try because I've already tried reparing the game and exiting/coming back so I'm stumped at this point.

Evidence: (optional but really useful)
See screen shots (trying to attach, unable to at time of posting, will update with them if I can.

If replicable, how: (optional)
N/A

Platform: (required)
Windows PC only (don't have the app at all)

State: (required)
1242

IGN: (required)
Z0Z3I

Game version no# (can be found in the lower left of load up screen - required)
V 1.19.90.569

Ticket submitted in game: (required)
932671

fiery spade Sep 22, 2023, 6:11 AM

#

Explication :
Hi , I figure out one bug on one research of exploration project. Is one of research rally capacity. Before the research was at 50k but she be update at 125k. People did unlock the research when she was still at 50k do not have the 125k rally capacity we miss the 75k left.

IGN: Akalder
State : 98
Plateform : IOS
Game version : v1.19.90.2040
Ticket :932719

olive creek Sep 22, 2023, 8:30 AM

#

Explanation:
Research guide after 1040 days in game and maxed research

Evidence:
Video

If replicable, how:
N/A

Platform:
Tested on all of them

State:
520

IGN:
JaworTM

Game version no#
V 1.19.90.569

Ticket submitted in game:
N/A video is to big

south sable Sep 22, 2023, 4:19 PM

#

Explanation: I'm not getting the most out of gathering from this skill, on both counts, I'm sure I'm not the only one. I opened it when it was only 50k, and now it's been raised to +125k and I still only get +50k

Platform: Android

Evidence: Screenshot (picture 1 without opening migo skill, I already have 1200k) (picture 2 when opening migo and only got 1242k - if correct, it must be more than 1300k)

State: 670
IGN: [Tiger_Beer]
Game version: 1.19.90.569
Tickets: 933420

weak dune Sep 22, 2023, 6:35 PM

#

Explanation:
a lot of disconnession, my bandwith is good and i try with Home Wifi and 5G from phone, but the result is the same.

Evidence: screenshot

Platform:PC (official), IOS

IGN: kuzlai

State:459

Game version:PC version 1.19.90.569, IOS version 1.19.90.2040

Ticket number: not present

native topaz Sep 22, 2023, 7:00 PM

#

Explanation:
Game is experiencing connection issues and freezing.

Evidence: Screen shots

State: 560

IGN: Mr.Claude.560

tame reef Sep 22, 2023, 8:53 PM

#

somber bridge Sep 22, 2023, 9:16 PM

#


The Game change the leader in case of building being rallied, not considering the one the player have chosen as leader. This even happens when replaced player has a way better stats...

Evidence: (optional but really useful)
Player attached SS to the IG ticket 

If replicable, how: (optional)
Choose the leader the player selected to defend.

Platform: (required)
 PC, IOS, Android 

State: (required)
1137 

IGN: (required)
zhas 

Game version no# (can be found in the lower left of load up screen - required)
v 1.19.90.569 - PC

Ticket submitted in game: (required)
933703 ```

cloud robin Sep 23, 2023, 7:58 AM

#

Explanation:
After last server maintenance I have zero heros!!!

Evidence:
Screen shots included

Platform: (required)
Android mobile

State: (required)
#6

IGN: (required)
103074
Kiss My Taco

Game version no#
1.19.80.3000

Ticket submitted in game: (required)
933713

tame reef Sep 23, 2023, 1:08 PM

#

Explanation: When I enter the Biological Research Base and want to buy at Migo's store, the game does not allow me, it is impossible to view the items inside the store to buy something, the game immediately takes me out without letting me see anything, denying me the possibility of buy what's there.

Evidence: Attached video

Platform: Android

State: 1118

IGN: Mabell

Game version number: v.1.19.90.3061

Ticket sent in-game: 863747

cloud robin Sep 23, 2023, 3:29 PM

#

Explanation:
After last server maintenance I have more issues, opening game my settlement is in black mist darkness, when I go into the wilderness & return into my settlement it's empty! no buildings!, cant train infantry it displays error message to restart game & contact customer support, cant collect settlement rss it displays same message, and everytime I open game it keeps loading configuration data eeeeeverytime!

Evidence:
Screen shots included

Platform: (required)
Android mobile

State: (required)
#6

IGN: (required)
103074
Kiss My Taco

Game version no#
1.19.80.3000

Ticket submitted in game: (required)
934950

thorny agate Sep 23, 2023, 8:44 PM

#

Explanation:

Missing points in glory ranking MIGO event over 11k points I think I didn’t did not receive Reservoir raid points from first week (I saw few players claimed it – I upvoted the message that time) First week all tasks done Blood sport solo rating 12, cross state 77 Second week all tasks 100% Third week all tasks done SvS preparation stage rating 197, warfare 172 I have prepared analysis after third stage Sunday evening (I was just waiting till I will see Bloodsport tasks so I can be sure) – all print screens from events (RR, KOTH, Azustane, Operational resurgence I have available). Thank you for solving the issue.

Evidence:
reports from all events available

Platform:
Android, Huawei Nova 5T

State:
1077

IGN:
Patrika

Game version no# (can be found in the lower left of load up screen - required)

1.19.90.3061

Ticket submitted in game:

935263

floral magnet Sep 23, 2023, 9:12 PM

#

Explanation:
I joined a team that qualified for the playoffs, then when round 4 was fixed, my old team qualified in round 4, and now I'm on my old team, while my new team can still see me on their team, but not on my account.

(This bug has not been fixed yet!!)

Today is the last day for the off season, why hasn't my account been removed from the new team yet? Please remove me from the new team immediately!!! So that the new team can invite others!!!

Evidence: the left screenshoot is my account (can only see the old team), the right screenshoot is my second account (I can see Naya's name in it, who should be automatically out of the team)

Platform: IOS

State: 481

IGN: Naya

Game version: v 1.19.90.2040

Ticket submitted in game: 932325

stark flicker Sep 24, 2023, 7:19 AM

#

The last two days the connection issue got better but yesterday night and today happening again. I also experienced during the events like trap and pow some lag.

I even restart my internet connection at home and I don’t have any connection problems with my internet

Evidence: screenshot 

If replicable, how: 
Please fix the issues as soon as possible. I need the issue of connectivity be solved soon

Platform: IOS

State: 1088

IGN: Nora 

Game version :
latest update

Ticket submitted in game: 
935859 ```

wheat fox Sep 24, 2023, 1:12 PM

#

Explanation:
Multiple bugs during KOH

General typical SOS lag
Not being able to close march menu
Emojis being stuck over the map
Not being able to assign rulers to buildings
Auto assign not working either

Evidence:
Screenshots below

If replicable, how:

Platform:
iOS

State:
794

IGN:
Eva Gina

Game version no# 1.19.90.2040

Ticket submitted in game:
936306

craggy briar Sep 24, 2023, 1:21 PM

#

BUG: KOTH Buildings & Marches
IGN: marios farm 2
STATE: 1088
PLATFORM: PC
GAME VERSION #: Latest
TICKET #: 936311

BUG INFORMATION:
The player reported that both R4’s in their alliance, when they assign leaders in buildings. The game removes the leaders. As seen on the photo attached, the “assign button” was greyed. Causing them to lose food.

Also, the “data out of sync” banner appears when player attempts to send a march.

2 Upvotes; 0 downvotes

SCREENSHOTS:

cloud robin Sep 24, 2023, 1:47 PM

#

Explanation:
At 12utc King of the hills, both opposition teams were able to take our lands when it was NOT connected to their lands, this was throughout the whole event

Evidence:
Screen shots included

Platform: (required)
Android mobile

State: (required)
1063

IGN: (required)
118553898
Kiss My Taco

Game version no#
1.19.90.3061

boreal crest Sep 24, 2023, 1:51 PM

#

Explanation:
The KOTH time in RaM was at 14:00 UTC in both legions, but we cannot play. We have two accounts one in each legion and in both the information is wrong.

Evidence:
Screen shots and videos

Platform: (required)
PC

State: (required)
1088

IGN: (required)
Inferno

Game version no#
1.19.90.3061

Ticket submitted in game:
936386

craggy briar Sep 24, 2023, 1:55 PM

#

BUG: Chef settlement effect not working
DATE & TIME: 2023-09-20 15:38:00
IGN: -Y|I|N-
STATE #: 1125
PLATFORM: PC/Iphone
GAME VERSION: Latest
TICKET #: 929028
BUG INFORMATION: Chef settlement effect not working

SCREENSHOTS:

twin wadi Sep 24, 2023, 6:21 PM

#

Explanation: you say you fix problems, but with each update only more and more bugs appear. I had to play 20min of KoH with this in the middle of the screen, plus we can't hide the marches window so we can read and write in alliance chat to follow team instructions.

Plataform: Android

State: 1005

Nickname: Maye

Proof:

Screenshot_2023-09-24-10-59-15-028_com.kingsgroup.sos.jpg

fringe swan Sep 24, 2023, 6:46 PM

#

Explanation:
KOTH visual glitches are in top formation !

Food dialog box doesn't disappear on second click.
Chat is glitching and the emoji box doesn't close even when chat is closed.
March dialog box plagues the screen even when no area is selected.

Evidence:
Snaps

Platform:
Steam

State:
1090

IGN:
•Major•

weak dune Sep 24, 2023, 7:16 PM

#

Explanation:
KOTH is unplayable with continue crash, data sync and lag, We were rank 1 then our player started to crash and cant login again or they must spent 10-15 mins to enter again. So we start to lost all building and close this fight second rank and with more ppl that was unable to play.
as usual when KoTH is finish all ppl can login and play well.
Evidence:
vids (slow mode dont permit me to upload vids or pics here)

Platform:
Pc (original), Steam, IOS, Android

State:
459

IGN:
Kuzlai

rough berry Sep 24, 2023, 8:36 PM

#

Explanation: Koth buildings were randomly unassigning themselves. .
Time : 1800 today utc
Bug info: Koth buildings were randomly unassigning themselves without anyone touching the assign buildings buttons or changing the assignment. The longer we played the worse it got
State : (multiple) 1010
Platform : android and iOS
Ticket # 938040

craggy briar Sep 24, 2023, 9:04 PM

#

EXPLANATION:
Good evening, we have a problem in our alliance in state 1195.the game shows that we have 100 users, but in fact we have one less. It always shows 1 more user than we actually have. I've never encountered anything like this and I've been playing since January 2020. DON Alliance, rank 3, state 1995. We can't have 100 people in Alliance only 99 max.

IGN: Matt
STATE: 1195
PLATFORM: Android

Re-upload from player Matthew

4 Upvotes; 0 Downvotes

EVIDENCE:

halcyon abyss Sep 24, 2023, 10:36 PM

#


 ..Data out of sync for assigning leaders and even just sending out marches that error popped up

As usual lag 


Besides fixing All these bugs . I think all players will appreciate  it not being tied to migo even if it is just participation because people rather not play then sit through an hour of hell

Evidence: ss is practically how assigning leaders looked throughout the match 


Platform: android 

State: 182

IGN: jolly

Game version no# latest update 

Ticket submitted in game:no

civic temple Sep 24, 2023, 10:37 PM

#

King of hill did not appear in my migo event and I cannot claim migo points for it even though I participated in the event

Evidence: screenshot

If replicable, how: (optional)
[type here]

Platform: (required)
ANDROID

State: (required)
992

IGN: (required)
YHѕιɴ 

Game version no# (can be found in the lower left of load up screen - required)
Latest version

Ticket submitted in game: 937042

scenic kestrel Sep 25, 2023, 12:46 AM

#

[Flash duels has made me start at level 1 again. Last week I had got to level 75]

Evidence: (optional but really useful)
[type here]

If replicable, how: (optional)
[type here]

Platform: (required)
[iPad 

State: (required)
[1012]

IGN: (required)
[CrazyCatLady]

Game version no# (can be found in the lower left of load up screen - required)
[1.19.90.2040]

Ticket submitted in game: (required)
[937124]```

valid sun Sep 25, 2023, 2:18 AM

#

Purchased 3 Hero completion  packs for 700 vouchers total. Converted to hero frags and they did not materialize. Got zero. The original completion frags are now gone. I tonight used biocaps and task option to do the same thing. Went to convert to Laura frags and they did not materialize. Got zero. I'm out 40 bucks

Evidence: (optional) I have submitted screenshots of purchases

If replicable, how: (optional)
[type here]

Platform: (required)
 Android, Samsung Zfold 5

State: 
744

IGN: (required)
snoop daddy 

Game version no# (can be found in the lower left of load up screen - required)
1.19.90.3061

Ticket submitted in game: (required)
936719

dusty otter Sep 25, 2023, 2:38 AM

#

Explanation: tried to do the fireworks event, collected the final crate, got to use three of the fireworks (don't care about that) but never received the dice or 50 pearls in the final crate;

Evidence: How the hell do I prove that?

Platform: Computer

State 1144

Game version1.19.90.569

How the hell do I do that? This has only ever sent me to a "FAQ page".

Figure it out or I'm going to get all of my time back because I'm done with your game issues.

frosty mango Sep 25, 2023, 4:40 AM

#

Explanation:
Bump N' Bounce seems to have ended early. The event is stated to run through 9/25 0200-0600utc and 1100-2100utc, but I finished a solo queue at 0403utc and wanted to queue again but the buttons are greyed out. The event timer currently says there is still remaining time of 23:24:24.

Evidence:
Screenshot attached

If replicable, how:
Go to the event at the proper time and see that the button to enter is grey.

Platform:
Multiple

State:
Multiple

IGN:
Multiple - Alea the Nightwind

Game version no#:
1.19.90.569

Ticket submitted in game:
937374

fringe swan Sep 25, 2023, 5:13 AM

#

Explanation: (required)
Glory points were not received after stage 1 ended at today's reset (0 UTC).

Evidence: (optional but really useful)
Snaps.

If replicable, how: (optional)
Log in to game, Beast MIGO center, glory ranking boards and store.

Platform: (required)
Steam/iOS/Android

State: (required)
1090

IGN: (required)
•Major•

Game version no# (can be found in the lower left of load up screen - required)
1.19.90

Ticket submitted in game: (required)
937419

sleek veldt Sep 25, 2023, 5:46 AM

#

Explanation: (required)
Path of Water: The Summit. Playoffs stage. We can’t assign troops

Evidence: (optional but really useful)
Attached

If replicable, how: (optional)
Go to Path of Water: The Summit => Assign Troops and try to assign troops

Platform: (required)
iOS/Android

State: (required)
704

IGN: (required)
Lissa-Alissa.711

Game version no# (can be found in the lower left of load up screen - required)
IOS 1.19.90.2040 / Android 1.19.90.3061

Ticket submitted in game: (required)
937448

lone raven Sep 25, 2023, 6:14 AM

#

My game kept freezing 2secs after entering. I now can't even enter the game it won't load

Evidence - ss 

If replicable, log in

Platform: (required)
[type here -  Android, Samsung mobile.

State: 593

IGN: no idea cant get in

Game version no#  v.1.19.90.3061

Ticket submitted in game: 
No cant get in game

#

livid pier Sep 25, 2023, 7:39 AM

#

 We're unable to use cyber elite title from pow which we got from top 500 in cross state ranking 

Evidence - ss 

If replicable, log in

Platform: (required)
type here -  Android,  pc

State: 1111

IGN: Bunny®

Game version no#  v.1.19.90.3061

Ticket submitted in game: 
Yes but got closed

#

Screenshot_2023-09-25-12-49-14-531_com.kingsgroup.sos.jpg

Screenshot_2023-09-25-12-48-33-664_com.kingsgroup.sos.jpg

teal radish Sep 25, 2023, 8:02 AM

#

 We're unable to use cyber elite title from pow which we got from top 100-500 in cross state ranking 

Evidence - ss 

If replicable, log in

Platform: (required)
type here -  Android

State: 1235

IGN: BoA

Game version no#  v.1.19.90.3061

Ticket submitted in game: 
937602 (yes but got closed)

Screenshot_2023-09-25-14-46-30-520_com.kingsgroup.sos.jpg

Screenshot_2023-09-25-14-38-52-591_com.kingsgroup.sos.jpg

wanton quarry Sep 25, 2023, 12:21 PM

#

Explanation:
Troops organisation I has been changed during migo from +50k rally capacity to +125k. Players who reached it early still only get the +50k Bonus even tho the trees IS updated For all the players.
(we realized Last thursday when someone unlocked the step in talent tree and now has more Cap then me although i got more Updates everywhere!(Rally enhance, Plasma poly Research, march size etc PP.))
It's easy to Miss and many probably didnt realize so far

Consequence:
Uneaqual bonusses For the Same Button in the talent trees. Somewhat being faster on it got punished by not adjusting the bonus afterwards but only the Text inside the tree.

Evidence:
Well Rally Cap calculation IS complex but as told above people with less bonusses now have Higher Rally Cap

Platform:
Android (Google Pixel 7 Pro) for me, but i guess it's all

State:
448, probably all

IGN:
° Fir3fox °

Game Version:
Newest available

Ticket submissed:
So far No Ticket submissed

bronze moat Sep 25, 2023, 3:05 PM

#

Explanation: Upgradable Statues aren’t removed once “hide button” has been clicked as well as statues/items cannot be seen once replaced unless exiting the island (will say “this plot already contains a building”)

Evidence: see video below

If replicable, how: (optional)
[type here]

Platform: (required)
ios, iphone 13 pro max

State: (required)
248

IGN: (required)
.소금.

Game version no# (can be found in the lower left of load up screen - required)
1.19.90.2040

Ticket submitted in game: (required)
Not submitted atm

craggy briar Sep 25, 2023, 5:30 PM

#

BUG: Not being able to do the new explore missions because there’s no way to get fragments to locate gen 1, 2 heroes.
DATE & TIME: Since limited heroes arrived in our state.
IGN: NABIGATOR
STATE #: 597
PLATFORM: PC / Android
GAME VERSION: Latest
TICKET #: 938498
BUG INFORMATION: There isn't any way to get fragments to locate gen 1, 2 heroes. Please send 10 fragments of gen 1 and gen 2 heroes to players so we can locate it. For example, I can't locate Lucky with new type of fragments. But also I can't get old type of fragments anymore

Reposted from: realnabi

SS/VIDEOS as evidence:

rigid sigil Sep 25, 2023, 5:53 PM

#

@exotic meadow Explanation: (required)
I show as register in two teams for POW:The Summit. My own team is RaisingHell and the other team is SengoDelComa, which I cannot see but was sent a screen grab. I should not be on team SengoDelComa.

Evidence: Screen grabs attached

If replicable, how: (optional)

Platform: Android, Pixel

State: (required)
1065

IGN: (required)
OuthouseofHorror

Game version no# (can be found in the lower left of load up screen - required)
v 1.19.90.3061

Ticket submitted in game: 938463 I was asked to report this bug to you. I show as register in two teams for POW:The Summit. My own team is RaisingHell and the other team is SengoDelComa, which I cannot see but was sent a screen grab. I should not be on team SengoDelComa.

scenic bridge Sep 25, 2023, 5:54 PM

#

Observation:
Our state had no SOTF in events board at reset or even a few hours after reset. I did 4 sublevels in my hunter’s building including speed ups and one sublevel on my garage. Woke up 6 hours later and now SOTF is in the events board and I got zero points!! 😡

Consequence:
I either don’t get points at all or I have to use even more plasma and speedups that I’m trying to save for other events! 🤬

Solution:
Don’t just drop an event in when you realize you forgot it!!! Give me my points, crooks!!!

State: 1085

lucid flare Sep 26, 2023, 2:58 AM

#

is there a gitch in the repellent migo event

livid pier Sep 26, 2023, 3:09 AM

#

Explanation: (required)
Rewards for the "Trampoline" event did not arrive. The rating is 1000+, which means it must be for the interstate rating.

Evidence: Screen grabs attached

If replicable, how: (optional)

Platform: Android, Huawei

State: (required)
928

IGN: (required)
Кристи♡Илья

Game version no# (can be found in the lower left of load up screen - required)
v 1.19.90.3061

Ticket submitted in game: 938086

Screenshot_2023-09-25-20-49-02-555_com.kingsgroup.ss.huawei.jpg

Screenshot_2023-09-25-20-48-36-881_com.kingsgroup.ss.huawei.jpg

boreal crest Sep 26, 2023, 3:27 AM

#

Explanation: I can't assign troops, so I can't compete in the league. Actually none of us can compete because we cannot assign anything.

Evidence: Video

If replicable, how: (optional)
[type here]

Platform: (required)
IOS

State: (required)
1088

IGN: (required)
Inferno

Game version no# (can be found in the lower left of load up screen - required)
1.19.90.2040

Ticket submitted in game: (required)
939231

reef nest Sep 26, 2023, 6:39 AM

#

Hello, i couldn't finish the hero challenges, 1 mob went to friendly NPC and the killing chain froze. I lost my attempt and didn't get reward.

Evidence: (optional but really useful)
Video


Platform: Android Xiaomi Mi 12 Pro

State: (required) 857

IGN: (required) (⁠ツ⁠)

Game version no# 1.19.90.3061

Ticket submitted in game: (required)
Didn't find the point where can i report this ```

silk totem Sep 26, 2023, 7:14 AM

#

Explanation:
States 500 and below on the left, above 500s on the right. No reason for it considering our state has the same gen and is “fully” caught up on things. Why are states at the same marker points being given different items in the stores!?

Evidence:
Screenshot

If replicable how:
give the same stuff for states in the same svs schedule

Platform:
iOS

State:
688

IGN:
Snow

Game version:
1.19.90.2040

wide jetty Sep 26, 2023, 8:23 AM

#

Explanation:
We received these coupons, but we can’t use them. Other states have a store/exchanger, but we don't. Will we also have an Exchanger or compensation for this?

Evidence: Screenshot

State: #1236

IGN:
Path of Water

ID: 137227784

Platform: Android

Game version:
1.19.90.3061

desert tree Sep 26, 2023, 9:38 AM

#

Explanation: AH is bugged for the second week! The game field doesn't load, even after restarting and repairing game.
Evidence: video
If replicable, how: fix your game or remove AH completely and reward players migo points. Resend the compensation we got last week
Platform: All
State: All
IGN: N/a
Game Version: latest update

tall glen Sep 26, 2023, 9:51 AM

#

Explanation:
not possible to change roles in PoW summit

Evidence:
video in attachment

If replicable, how:
go to briefing room, click on role

Platform:
ios

State:
1075

IGN:
♡ Crush ♡

Game version no#
1.19.90.2040

Ticket submitted in game:
939788

livid pier Sep 26, 2023, 10:02 AM

#

Explanation: I can't assign troops, so I can't compete in the league. Especially not helpful given that I’m team captain

Evidence: photos

If replicable, how: (optional)
[type here]

Platform: (required)
IOS

State: (required)
560

IGN: (required)
Cheryl

Game version no# (can be found in the lower left of load up screen - required)
1.19.90.2040

Ticket submitted in game: (required)
939809

solar cargo Sep 26, 2023, 10:02 AM

#

POW summit, assigned troops and hero but no change displayed. 

Evidence: (optional but really useful)
Video attached

If replicable, how: (optional)
[type here]

Platform: (required)
IOS, 

State: (required)
822

IGN: (required)
Yako/Q’s lil sis

Game version no# (can be found in the lower left of load up screen - required)
1.19.90.2040

Ticket submitted in game: (required)
939814

calm flower Sep 26, 2023, 10:03 AM

#

Explanation: (required) “Trampoline” event. The title for the Trampoline event has been added to the backpack, but when activated it does not work and is not displayed.

Evidence: Screen

If replicable, how: (optional)

Platform: Android, Huawei

State: (required)
928

IGN: (required) Dr. Yuliya

ID : 103177751

Game version no# (can be found in the lower left of load up screen - required)
v 1.19.90.3061

Ticket submitted in game: 756955

Screenshot_20230925_210420_com.kingsgroup.ss.huawei.jpg

Screenshot_20230925_222711_com.kingsgroup.ss.huawei.jpg

stark flicker Sep 26, 2023, 11:05 AM

#

same issue last week, you get to enter the Azurtane Heist field but dont have the option to do nothing but stare at this piece of land. 

Im still in pain now, i've been trying hard everyday and every week specifically for AH, you can see on my history that I am placing high as much as I can. 

Also the rewards I can get if I manage to place top1 again is really important for tomorrows SVS Prep Stage as it requires Badges. 

As you can see on screenshot, the battle is over but no history was recorded because I wasnt really able to play. 

Evidence:
Screenshot 

If replicable, how: 
Please fix the bugs faster. Or If theres an option to play on different timeslot, be it the last time slot I dont mind Ill play it. 

Platform: PC version 

State: 
1202

IGN: 
ruriiiii

Game version : latest update 

Ticket submitted in game:
941235 

10 upvote & 1 down vote```

craggy briar Sep 26, 2023, 12:34 PM

#

BUG: Can’t activate Cyber Elite title
DATE & TIME: 09/25/2023
IGN: ти ♬
STATE #: 1045
PLATFORM: ANDROİD
GAME VERSION: 1.19.90.3061
TICKET #: 939315
BUG INFORMATION: I can see the Cyber Elite name tag I obtained on my bag. But when I want to use it I don't see it in the collection. I can't use the name tag
PLAYER: toNyy

SS/VIDEOS as evidence:

sullen crest Sep 26, 2023, 12:35 PM

#

Explanation:
Rain of Riches surprise gifts, player won a HQ Skin, and after rain of riches ended the HQ Skin was not found in bag, not found in skins, it disappeared.

Evidence:
Pictures

If replicable, how:
From rain of riches winning HQ Skin was not found for player

Platform:
IOS

State:
804

IGN:
☆☆Ace☆☆

Game version no# (can be found in the lower left of load up screen - required)
V. 1. 19. 90. 2040

Ticket submitted in game:
939997

craggy briar Sep 26, 2023, 1:04 PM

#

BUG:
AH bug.
IGN: THE GRIM
STATE: 1157
PLATFORM: Android
GAME VERSION #: Latest
TICKET #: 939147

EXPLANATION:
Every week there’s a bug. Players play good money to play and rank well but the game is always bugging. The player was rank 4th in MIGO, now 133rd because of the AH bug. Aside from fixing the bugs, a good compensation would be an appropriate action from the developers.

EVIDENCE:

Screenshot_20230926_121127_Doomsday_Shelter_Survival.jpg

Screenshot_20230926_121133_Doomsday_Shelter_Survival.jpg

Screenshot_20230926_113447_Doomsday_Shelter_Survival.jpg

Screenshot_20230926_131915_Doomsday_Shelter_Survival.jpg

sullen crest Sep 26, 2023, 1:15 PM

#

Explanation:
Sakura Koi Pond Decoration is not allowing player to build on the island, it will build in settlement but not on island

Evidence:
Pictures

If replicable, how: after removing statue from settlement, going to the island, Sakura Koi Pond will not allow player to build on island.

Platform:
Pc and Android

State:
1111

IGN:
Serena

Game version no# (can be found in the lower left of load up screen - required)
V. 1.19.90.3061

Ticket submitted in game:
940136

timid crypt Sep 26, 2023, 2:32 PM

#

Explanation:
Reward chests can’t be claimed and 4-14 bios for bringing a friend back to the game is completely useless as a reward. I won’t be chasing anyone else it’s not even worth me reporting the bug.

Evidence:
Screenshot

If replicable, how:
Bring a friend back and test it.

Platform:
ios

State:
1110

IGN:
Szkot Darth

Game version no#
Latest

Ticket submitted in game:
940251

craggy briar Sep 26, 2023, 3:58 PM

#

BUG:
Azurate heist has the same bug as last week. But this time the game froze after doing AH and have to do basic troubleshooting to be able to log back in. The player missed AH and ranked bad in MIGO.
DATE & TIME: 26/9/2023 08:05 AM
IGN: WarCat Marty
**STATE #:**1221
PLATFORM: PC /Android
GAME VERSION: latest
TICKET #: 940403

31 Upvotes; 0 Downvotes

SS/VIDEOS as evidence:

hazy hollow Sep 26, 2023, 4:32 PM

#

Couldn't play azurtan heinz again. The screen froze and can't do anything

Evidence: (optional but really useful)
Screenshot

If replicable, how: (optional)
[type here]

Platform: (required)
Android, Xiaomi

State: (required)
1179

IGN: 
N!ckyBoy

Game version no# (can be found in the lower left of load up screen - required)
1.19.94.3063

Ticket submitted in game: (required)
-

Screenshot_2023-09-26-19-35-03-07_44377d6a9d712dd3071ed1a62124f802.jpg

Screenshot_2023-09-26-19-27-59-825_com.doomsday.shelter11.jpg

Screenshot_2023-09-26-19-28-04-258_com.doomsday.shelter11.jpg

worldly siren Sep 26, 2023, 4:53 PM

#

Explanation:
If 2 members already signed in to the briefing room, the others can't sign in, because the button disappears.Tomorrow we will have playoffs match, please repair it asap.

Evidence:
screenshot

Platform: (required)
PC, iOS, Android

State: 1094

IGN: DoraTheExplorer

Game version no:v 1.19.90.569

Ticket submitted in game: (required)
On PC there is no such an option, entering %% or whatever don't bring up new menus

#

idle heart Sep 26, 2023, 7:18 PM

#

Explanation: Have red dot visible but nothing to to pick up

Evidence: Photo in attachment

If replicable, how: No, continous

Platform: PC Version, Windows 10

State: 1019

IGN: 5239350

Game version no# 1.19.90.569

Ticket submitted in game: 940820

harsh furnace Sep 26, 2023, 8:02 PM

#

Couldn't play azurtan heinz again (18 utc). The screen froze and can't do anything

Evidence: (optional but really useful)
Screenshot

If replicable, how: (optional)
[type here]

Platform: (required)
Android

State: (required)
1186

IGN: 
YfBarbecue

Game version no# (can be found in the lower left of load up screen - required)
1.19.94.3063

Ticket submitted in game: (required)
940861

Screenshot_20230926_161150_Doomsday_Shelter_Survival.jpg

Screenshot_20230926_163457_Doomsday_Shelter_Survival.jpg

tropic aspen Sep 26, 2023, 8:07 PM

#

POW summit, assigned troops and hero but no change displayed. 

Evidence: (optional but really useful)
Video attached

If replicable, how: (optional)
[type here]

Platform: (required)
Android , Pc 

State: (required)
244

IGN: (required)
Spartan™


Game version no# (can be found in the lower left of load up screen - required)
1.19.90.3061

#

spring scaffold Sep 26, 2023, 8:17 PM

#

Cannot participate in Azurtane Heist. The screen is blank. No graphics loaded

Evidence: (optional but really useful)


If replicable, how: (optional)
Everytime log in until event is over.

Platform: (required)
Android

State: (required)
1208

IGN: (required)
Mooloo

Game version no# (can be found in the lower left of load up screen - required)
v1.19.94.3063

Ticket submitted in game: (required)
[Provide your ticket number here]```
940893

Screenshot_20230926_120607_Doomsday_Shelter_Survival.jpg

bronze shard Sep 26, 2023, 8:18 PM

#

Explanation: I can't assign troops, so I can't compete in the league.

Evidence: photos

If replicable, how: (optional)
[type here]

Platform: (required)
IOS, but tried on android and pc as well

State: (required)
861

IGN: (required)
PlasmaHo

Game version no# (can be found in the lower left of load up screen - required)
1.19.90.2040

Ticket submitted in game: (required)
Won’t let me submit a ticket bc it won’t let me attach photos

opal holly Sep 26, 2023, 8:52 PM

#

Explanation: (required)
I cant't assign troops so I can't complete in the league. I play-off at 15:00utc

Evidence: (optional but really useful)
screenshot

If replicable, how: (optional)
[type here]

Platform: (required)
IOS - PC

State: (required)
445

IGN: (required)
Teodora

Game version no# (can be found in the lower left of load up screen - required)
1.19.90.2040

Ticket submitted in game: (required)
940920

harsh furnace Sep 26, 2023, 9:44 PM

#

Couldn't play azurtan heinz again(21 utc). The screen froze and can't do anything

Evidence: (optional but really useful)
Screenshot

Platform: (required)
Android

State: (required)
1186

IGN: 
131434297
YourFather

Game version no# (can be found in the lower left of load up screen - required)
1.19.94.3063

Ticket submitted in game: (required)
- 941049

Screenshot_20230926_184051_Doomsday_Shelter_Survival.jpg

Screenshot_20230926_180622_Doomsday_Shelter_Survival.jpg

ivory dune Sep 26, 2023, 10:28 PM

#

Explanation
Player can not upgrade Hero Magnus. In Hero Completion at Magnus it’s not possible to open the Part „Skills Enhancement I“. Red dot is up, Player has enough Potion and Capsules

Evidence
Screenshot

If replicable, how
Fix it. Player can’t upgrade Hero

Platform
Android

State
965

IGN
Foo

Game version no#
v1.19.90.3061

Ticket submitted in game
Number 1 at 18th Sept. 935644
Number 2 at 24th Sept. 919302

blissful needle Sep 27, 2023, 3:04 AM

#

Explanation: (required)
Can’t play POW event and some couldn’t update their march before it started.

Evidence: (optional but really useful)
screenshots

If replicable, how: (optional)
[type here]

Platform: (required)
iOS

State: (required)
650

IGN: (required)
Enzo

Game version no# (can be found in the lower left of load up screen - required)
1.19.90.2040

Ticket submitted in game: (required)

bronze delta Sep 27, 2023, 3:10 AM

#

Explanation: (required)
I cannot enter Path of Water: The Summit for my designated time

Evidence: (optional but really useful)
screenshot and screen recording

If replicable, how: (optional)
[type here]

Platform: (required)
iOS

State: (required)
967

IGN: (required)
Jmac

Game version no# (can be found in the lower left of load up screen - required)
1.19.90.2040

Ticket submitted in game: (required)
941476

winged flicker Sep 27, 2023, 3:10 AM

#

`Explanation: (required)
Data error when entering 3 utc path of water summit

Evidence: (optional but really useful)
See attached

If replicable, how: (optional)
Try to enter?

Platform: (required)
iOS

State: (required)
585

IGN: (required)
FearBie

Game version no# (can be found in the lower left of load up screen - required)
Latest version

Ticket submitted in game: (required)
941512

mighty orbit Sep 27, 2023, 3:12 AM

#

Same

zealous fossil Sep 27, 2023, 3:18 AM

#

Different but same. Can't enter Summit event:

summer thunder Sep 27, 2023, 3:20 AM

#

Explanation: (required)
Not finding any opponent in PoW Summit

Evidence: Screenshot

If replicable, how: (optional)
[type here]

Platform: (required)
iOS

State: (required)
885

IGN: (required)
Farhaan

Game version no# (can be found in the lower left of load up screen - required)

Ticket submitted in game: No

quick idol Sep 27, 2023, 3:23 AM

#

Explanation: (required)
cant enter playoffs of path of water the summer event at 3utc

Evidence: (optional but really useful)
screenshot

If replicable, how: (optional)
entering the battle upon it starts

Platform: (required)
both pc and ios

State: (required)
902

IGN: (required)
Paramount

Game version no# (can be found in the lower left of load up screen - required)
1.19.90.569

Ticket submitted in game: (required)
941568

tender glacier Sep 27, 2023, 3:23 AM

#

Explanation:
No one can enter Path of Water: The Summit for 3UTC

Evidence:
See screenshot

If replicable, how:

Platform:
iOS

State:
338

IGN:
♡Ghost•Rider♡

Game version no#:
1.19.90.2040

Ticket submitted in game:
941600

craggy briar Sep 27, 2023, 4:24 AM

#

Explanation: Player have a match at 15utc for POW Summit and they can't see the opponent's name nor they can see the brief room.

❗UPDATE: Player logged in again to play for the 15:00 utc schedule, but couldn’t play due to there’s no opponent in there. “Awaiting opponent. Please stand by” message is seen. Also, the player still can’t see the briefing room.

IGN: LUCIFER

PLATFORM: ANDROID

GAME VERSION: 1.19.90

TICKET #: 941661

STATE: 1128

3 Upvotes: 0 Downvotes

EVIDENCE:

Screenshot_2023-09-27-09-12-46-56_31adc454cb6341be574a8086eb6d9093.jpg

tender glacier Sep 27, 2023, 5:03 AM

#

livid pier Sep 27, 2023, 5:36 AM

#

Explanation: I still can't assign troops, so I can't compete in the league. Especially not helpful given that I’m team captain - match is at 1200… I have people setting alarms to play and I can’t assign my marches

Evidence: photos

If replicable, how: (optional)
[type here]

Platform: (required)
IOS

State: (required)
560

IGN: (required)
Cheryl

Game version no# (can be found in the lower left of load up screen - required)
1.19.90.2040

Ticket submitted in game: (required)
939809

steady river Sep 27, 2023, 8:41 AM

#

Explanation: (required)
Behemoth trials is bugged. Screenshots should show enough information.

Evidence:
Visually explained in the screenshots.

If replicable, how: (optional)
Many players this is happening to.

Platform: (required)
iOS

State: (required)
1035

IGN: (required)
クライド Kuraido

Game version no# (can be found in the lower left of load up screen - required)
1.19.90.2040

Ticket submitted in game: (required)
942057

fallen swallow Sep 27, 2023, 9:50 AM

#

It is not possible to schedule marches!

Screenshot_2023-09-27-13-49-42-142_com.kingsgroup.sos.jpg

gleaming acorn Sep 27, 2023, 10:25 AM

#

Explanation: (required):
I can't choose marches in Path of Water: Summit. I waited for 4 utc, as you wrote in your letter yesterday, I was updated in the Play Market - 300 megabytes, I clicked "Fix errors" at the game start and overloaded 4 gigabytes of the game completely, I received a response from your technical support that everything was fixed in response to request No. 939421. Don't close my tickets if you haven't fixed the problem! Our match will be at 19 utc and I can't play!!

Evidence:
Visually explained on video.

If replicable, how: (optional)
Many players this is happening to.

Platform: (required)
Android + PC

State: (required)
635

IGN: (required)
`Yu

Game version no# (can be found in the lower left of load up screen - required)
1.20.0.3085

Ticket submitted in game: (required)
941775

wide jetty Sep 27, 2023, 10:25 AM

#

Explanation:
We received these coupons, but we can’t use them. Other states have a store/exchanger, but we don't. Will we also have an Exchanger or compensation for this?

Evidence: Screenshot

State: #1236

IGN:
Path of Water

ID: 137227784

Platform: Android

Game version:
1.19.90.3061

livid pier Sep 27, 2023, 11:11 AM

#

Amazing.. not.. pic to be added to my previous reports..

harsh pike Sep 27, 2023, 11:35 AM

#

Explanation: (required):
I can't participate in the POW summit because I can't set up marches for 2 days in a row. our fight will start at 12 UTC, there are 30 minutes left before the start of the match and I can't enter because both of my marches are empty. my account is one of the strongest in my team. and I don't know how our team should play now. please fix this problem.

Evidence:
screenshot

If replicable, how: (optional)
Many players this is happening to.

Platform: (required)
IOS + PC

State: (required)
755

IGN: (required)
SharKit

Game version no# (can be found in the lower left of load up screen - required)
1.19.90.3061 (I don't have a game update on any platform)

Ticket submitted in game: (required)
942304

barren dirge Sep 27, 2023, 11:52 AM

#

Explanation: (required):
I can not do the hero challenges because I can not unlock JEB.

Evidence:
screenshot

If replicable, how: (optional)
If you haven't unlocked Jeb you can replicate it.

Platform: (required)
IOS

State: (required)
585

IGN: (required)
Wraith

Game version no# (can be found in the lower left of load up screen - required)
1.19.90.2040 (I don't have a game update on any platform)

Ticket submitted in game: (required)
940058 and 906078

bronze dragon Sep 27, 2023, 12:13 PM

#


Evidence: see picture

If replicable, how: everybody on team sees the same thing 

Platform: (required)
iOS 

State: 1081

IGN: (required)
120634285

Game version no# (can be found in the lower left of load up screen - required)
1.19.90.2040

Ticket submitted in game: (required)
942659

little dragon Sep 27, 2023, 12:33 PM

#

Explanation: POW Summit full of bugs. Matching times were wrong, people couldn't enter, skills couldn't be selected, opponents were gone which resulted in the consequence: that the event was an exercise in frustration and not an actual playable event

Players would like rematch

Platform: iOS (affected entire team so multiple)

Ticket: 942857

olive creek Sep 27, 2023, 12:49 PM

#

Explanation: (required):
Squad Exploration level 12-12 data out of sync when trying to Plunder, other levels works normally

Evidence:
screenshot

If replicable, how:
Plunder level 12-12

Platform:
PC

State:
520

IGN:
JaworTM

Game version no#
1.20.0.597

Ticket submitted in game:
942742

gleaming acorn Sep 27, 2023, 12:57 PM

#

gleaming acorn Explanation: (required): I can't choose marches in Path of Water: Summit. I wait...

Support answer. I understand nothing. Why I can't chose my marches. 4 of 8 should remove their marches so that I can put them on?

gleaming acorn Sep 27, 2023, 1:18 PM

#

gleaming acorn Explanation: (required): I can't choose marches in Path of Water: Summit. I wait...

Explanation: (required):
Tickets № 939421, 941775. We have 8 people in team. All people can choose their marches except me. I can't choose marches. I got answer from your support and I don't understand it. Why ALL PEOPLE (8/8) in Other team can choose their marches 8 / 8 (8 people in team can choose marches) and only I can't? Explain to me the answer why I can't put my marches. Yes, I have the smallest BP in the team, but this is not a reason to forbid me to choose marches.The team is waiting for me at the game today. I'm the fifth player, they can't play without me at 19 utc. I was waiting this game for two weeks.

Evidence:
Screenshots, video lasts tickets

Platform: (required)
Android + PC

State: (required)
635

IGN: (required)
`Yu

Game version no# (can be found in the lower left of load up screen - required)
1.20.0.3085

Ticket submitted in game: (required)
942795

lusty imp Sep 27, 2023, 1:52 PM

#

Explanation: (required)
Path of Water: The Summit. Playoffs stage. Troops cant be assigned

Evidence: (optional but really useful)
Attached

If replicable, how: (optional)
Path of Water: The Summit - Button “Assign Troops” and try to assign troops. March is vanishing after tapping on button “assign”

Platform: (required)
iOS

State: (required)
898

IGN: (required) 》VALK《

Game version no# (can be found in the lower left of load up screen - required)
IOS 1.19.90.2040

Ticket submitted in game: (required)
941697, 939887, 939690, 939240

stuck widget Sep 27, 2023, 3:29 PM

#

Explanation: (required)

Path of Water The Summit, Play-Offs, Assign Troops

Evidence: (optional but really useful)

Screenshots attached

If replicable, how: (optional)

Trying to assign troops serveral times since a day before match and same day hours before battle. Other team members have same issue. Now fight is unfair, only 2 of us was able to assign troops and enter battlefield.

Platform: (required)

IOS & Android

State: (required)

213

IGN: (required)

GeeZBlackpearl

Game version no# (can be found in the lower left of load up screen - required)

v1.20.0.3085

Ticket submitted in game: (required)
Screenshot attached

exotic meadow Sep 27, 2023, 3:47 PM

#

Bug 🦋
Explanation:Can’t enter in briefing room
Player can’t see briefing room no one in the team can’t enter never yesterday and today they have fight at 15:00 the message in Italian say: waiting enemies, stay tuned.
They can’t play in pow.
Team name:SegnoDelcoma

Date and time 26/09/2023 and now 00:00 utc
Ign:Rasil
State :1096
Version :latest
Ticket 942922

Evidence:screenshot

balmy dock Sep 27, 2023, 3:58 PM

#

Explanation: Path of Water: The Summit. Playoffs stage. Troops assigned changed

Evidence: screenshots,

If replicable, how: the path matches are so bugged; our heroes were set and ready in the assign heroes screen then you go inside the match they aren’t, the march power is so low, resonated aren’t resonated anymore and the marches are so weak!! During the fights resonated heroes went red again yet still the march power is very low and gets killed against weaker opponents!!
Even the skill, you choose one but you get another

Platform: IOS & Android

State: 244
IGN: ༺IBLACK༻
Game version no# 1.19.90.2040
Ticket submitted in game: (required) 493066

gaunt dove Sep 27, 2023, 7:13 PM

#

I out tickets in and get ignored for almost a week but here is one I am gonna try here

#

Game got stuck at final level of 700 boss in hero challenges …no disconnect just stuck ..like I was finally going to beat it so why not 🙄
Evidence: (optional but really useful)
[type here] screenshot

If replicable, how: (optional)
[type here]

Platform: (required)
[type here - operating system, ie IOS, Android, official PC version *and* the device you are using
iOS IPad

State: (required)
[Type your state number here] 670

IGN: (required)
[Type your IGN here] ꧁༒Knell༒꧂

Game version no# (can be found in the lower left of load up screen - required)
[Type version number here ] 1.19.90.2040

Ticket submitted in game: 943437

upper socket Sep 27, 2023, 7:22 PM

#

Explanation: Path of Water: The Summit. Playoffs stage. Troops assigned changed

Evidence: screenshots,

Impossible to record the 2 soldier marches in the SUMMIT event, so I was not able to participate in the event and my entire team could not enter due to this 2-0 defeat

Platform: IOS & Android

State: 116
IGN: ㋛вαву ƒєяԃу㋛
Game version no# 1.19.90.2040
Ticket submitted in game: (required) 940356—-930653

worldly siren Sep 27, 2023, 7:36 PM

#

Explanation: We did not chose the 9:00 UTC timeslot (in the US it is 5:00AM), yet we got a match at this time.

Evidence: screenshot

State: 1094

IGN: DoraTheExplorer

Game version 1.20

tawdry flint Sep 27, 2023, 9:29 PM

#


Evidence: (Screenshots) 

Platform: Android 

State: 198

IGN: INVISIBLE ●

Game version no# : v.1.20. 0. 3085 

Ticket submitted in game: 940036```

woeful mulch Sep 27, 2023, 9:56 PM

#

Explanation:

During an AC fight we tried to defend after getting the building with our strongest player. The moment they hit us, the game choose a weak players stats who was not garrison lead, nor nr 1 in the building. Game just took it, so we lost bad. The other alliance has exactly the same issue.

Evidence: see the screenshots

If replicable, how:
Fix it and give us our time and resources back

Platform:
all

State: 530

IGN:
вǞD ЯiDiПg ৸ΦΦD

Game version no#
1.20.0.2061

Ticket submitted in game: 943509

fathom mortar Sep 27, 2023, 10:16 PM

#

**Explanation: ** I have enhanced the tiers of the set pieces in both the Sakura Dream set and March Festival set but the corresponding morale that I’m supposed to receive is still locked and is not active in rallies. I am aware that the morale applicable corresponds to the lowest tier of the set piece within the set.

**Evidence: ** Screenshots attached

If replicable, how: Applies to more than 1 set - I.e. both Sakura Dream Set and March Festival Set. Some other players are also experiencing a similar issue.

**Platform: ** iOS- iPhone 11

State: 991

IGN: Imperator

Game version no# : V 1.20.0.2061

**Ticket submitted in game: ** 942163

naive shore Sep 28, 2023, 12:26 AM

#

Explanation: (required)
[Wrong Exp items purchase in store.
Regarding cost of item, it should be purple version of 5000 exp and not green for 100 exp only.
I spent 150k repellent for only 300 x 100 exp
Please correct items from store and send correct items to all players having purchase those thinking they are going to receive 5000 exp book.

Evidence: (optional but really useful)
[See screenshot]

If replicable, how: (optional)
[Check items display on store]

Platform: (required)
[All system]

State: (required)
[All state]

IGN: (required)
[Daddy Loco + many more accounts]

Game version no# (can be found in the lower left of load up screen - required)
[Last version ]

Ticket submitted in game: (required)
[Didnt submit ticket, impossible to find out proper topic to report issue]

craggy briar Sep 28, 2023, 1:30 AM

#

EXPLANATION:
The Player did not receive the rewards in the Final Rank of the Anniversary Event. He is ranked 174.

IGN: ~ash~
STATE: State 979
PLATFORM: iOS
GAME VERSION #: Latest
TICKET #: 943726
EVIDENCE: Not possible

wary ocean Sep 28, 2023, 5:20 AM

#

Explanation: (required)
Cannot assign any marches in POW Tournament for more than 2 days already

Evidence: (optional but really useful)
Screenshot

If replicable, how: (optional)
[type here]

Platform: (required)
Android phone

State: (required)
1057

IGN: (required)
•Pooh•

Game version no# (can be found in the lower left of load up screen - required
1.20.0.3085

Ticket submitted in game: (required)
939528
941369

#

Screenshot_2023-09-28-03-10-09-796_com.kingsgroup.ss.xiaomi.jpg

bronze shard Sep 28, 2023, 5:43 AM

#


Evidence: Screenshots

If replicable, how: (optional)
[type here]

Platform: IOS, android and pc

State: 861

IGN: PlasmaHo

Game version no# 
[v 1.20.0.2061]

Ticket submitted in game: 939367, 942251, 944102

hollow musk Sep 28, 2023, 6:52 AM

#

Explanation:
Collection Set "Harvest Season" is bugged. I have spend all my parls in the Bazaar shop just to get this full set and to upgrade it at least to level 1 for the Moral. Yes +4 Moral isn't a lot, but for me it is, I have saved up for a very long time...

Evidence:
see screenshots for both accounts

If replicable, how:
Collect the set upgrade to level 1. Bugged on BOTH of my accounts

Platform:
Android (Google and Huawei), probably also on all other platforms?

State:
317

IGN:
Kougetsu
Suigetsu

Version:
1.20.0.3085

Ticket number:
944180 / 944186

livid pier Sep 28, 2023, 6:56 AM

#

hollow musk Explanation: Collection Set "Harvest Season" is bugged. I have spend all my par...

I have the same problem Whit this set

waxen pollen Sep 28, 2023, 7:07 AM

#

The garrison leader function is broken. 
One thing is that R4 & R5 cannot change garrison leader. 
Another thing is that when defending a building the garrison leader shows incorrectly. At the moment it takes the first person inside their stats, even though the flag/garrison leader is with another person. Based on what the garrison leader is chosen is also a mystery. 

One of our rally leads started a rally on a tower. We got the tower, our strongest rally lead joined that rally without aircraft and behemoths and became the garrison leader apparently. Even though our other rally lead was the first one in the building and had all those things inside. In the end we lost the defense by 190k difference. On the report it shows the heroes(which were weaker heroes) of the strongest rally lead and no aircraft ofcourse. 

Another situation we faced is that we had a tower the same rally lead in the previous situation had his second march inside while our strongest rally lead had his first march inside, both weren’t first inside. The guy with his second march inside got garrison lead. He recalled so our strongest would get it. This was the case but we lost the rally by a lot. Basically did almost no damage, while comparing to another report of our rally lead against theirs we win by a lot. It took the stats of the first joiner inside. 


Evidence: (optional but really useful)
I added some screenshots of the reports. With a 1 is the first example. With a 2 is the second example. With a 3 is the comparison report. 

If replicable, how: 

Platform: (required)
IOS & PC version 

State: 336
IGN: Fireball

Game version no# (can be found in the lower left of load up screen - required)
IOS: V1.19.90.2040
PC: V1.20.0.597
Ticket submitted in game: 944139

minor rapids Sep 28, 2023, 8:06 AM

#

Explanation: Path of Water: The Summit. Playoffs stage. Troops assigned changed

Evidence: screenshots,

Impossible to record the 2 soldier marches in the SUMMIT event, so I was not able to participate in the event and my entire team could not enter due to this 2-0 defeat

Platform: PC

State: 229
IGN: RedRoom
Game version no# 1.20.90.2040
Ticket submitted in game: 943258

#

turbid horizon Sep 28, 2023, 8:16 AM

#

Explanation: (required)
I have upgraded all required components to level 3, but the combat morale level is still at level 2.. First time experienced this.

Evidence: Screenshot

Platform: iOS and bluestacks (iphone, ipad and PC) all had same issue

State: 1213

IGN: ☆Bella☆

Game version no# : v1.20.0.3085
Ticket submitted in game: 942844

WhatsApp_Image_2023-09-28_at_15.55.25_0b985889.jpg

royal vine Sep 28, 2023, 8:59 AM

#

Explanation: Path of Water: The Summit. Playoffs stage. Matched to an opponent 4x our strength

Evidence: screenshots

We got matched with a totally overpowered team. We ask for clarification if there was any consideration about matching teams and if we can get rescheduled to a battle that is even approximate fair.

Platform: Android

State: 386
IGN: hurricanne
Game version no# 1.19.90.3061
Ticket submitted in game: 939553

#

Screenshot_20230927_170807_com.kingsgroup.sos.jpg

Screenshot_20230927_172929_com.kingsgroup.sos.jpg

Screenshot_20230927_173305_com.kingsgroup.sos.jpg

raw creek Sep 28, 2023, 9:22 AM

#

BUG:
A message was displayed saying that the Desert Dreamworld HQ skin was rewarded from Rain of riches. However, compensation was not received, and upon in-game inquiry, the game company gave the following response. The event reward was worded incorrectly and I was told I could not receive that HQ skin.
I think it is a scam to show a congratulatory message like a screenshot and the name and graphics of the HQ skin and not give compensation.
We expect you to stop deceiving your customer and give him back the compensation he deserves.

DATE & TIME:
10:39 UTC September 26

IGN:
☆☆Ace☆☆

STATE #:
804

PLATFORM:
Android

GAME VERSION:
Currently the game has been updated so I don't know the version. It was the previous version.

TICKET #:
939997

BUG INFORMATION:

SS/VIDEOS as evidence:

silk bridge Sep 28, 2023, 9:39 AM

#

Explanation: I have enhanced the tiers of the set pieces in March Festival set but the corresponding morale that I’m supposed to receive is still locked and is not active in rallies. I am aware that the morale applicable corresponds to the lowest tier of the set piece within the set.

Evidence: Screenshots attached

Platform: iOS- iPad, Android and PC all same issue

State: 630

IGN: Kimchi

Game version no# : V 1.20.0.597

Ticket submitted in game: 944416

woeful shuttle Sep 28, 2023, 10:31 AM

#

Explanation: I have enhanced the tiers of the set pieces in samurai dream set but the corresponding morale that I’m supposed to receive is still locked and is not active in rallies. I am aware that the morale applicable corresponds to the lowest tier of the set piece within the set.

Evidence: Screenshots attached

Platform: iOS- iPad, Android and PC all same issue

State: 1070

IGN: Miighell

Game version no# : V 1.20.0.2061

Ticket submitted in game: 944462

#

Explanation: I can’t redeem the raid ticket in the plane building. I keep missing them.

Evidence: video attached

Platform: iOS, Android and pc

State: 1070

IGN: Miighell

Game version no# : V 1.20.0.2061

Ticket submitted in game: 944489

gloomy parrot Sep 28, 2023, 11:08 AM

#

Explanation: (required)
It has been third days we got this notification. What does it mean? if we fail to meet our suitable opponent until next stage starts, we lose?

Evidence: (optional but really useful)
attached

If replicable, how: (optional)
N/A

Platform: (required)
iOS

State: (required)
924

IGN: (required)
レイチェル

Game version no# (can be found in the lower left of load up screen - required)
V 1.20.0.2061

Ticket submitted in game: (required)

woeful shuttle Sep 28, 2023, 1:05 PM

#

Explanation: When I try to auto-complete an Explore mission with the new plunder feature, data out of sync error appear.
Edit: This problem appear only on the 12/12 stage.
Evidence: the usual data out of sync message...

If replicable, how: everytime I try to plunder an Explore

Platform: pc

State: 1070

IGN:Miighell

Game version no# V 1.20.0.3085

Ticket submitted in game: 944717

lament kraken Sep 28, 2023, 2:03 PM

#

I have not been able to log in for over and hour and missed the chance to be added to my POW Summit Team

Evidence: (optional but really useful)
See screenshot, also reported in game 20 min ago

If replicable, how: (optional)
[type here]

Platform: (required)
IOS

State: (required)
1126

IGN: (required)
Blondie

Game version no# (can be found in the lower left of load up screen - required)
[Type version number here ]

Ticket submitted in game: (required)
[Provide your ticket number here]```

lament kraken Sep 28, 2023, 3:55 PM

#

Added to my complaint, in games shows I'm online but cant get past the error screen

fringe swan Sep 28, 2023, 4:16 PM

#

Explanation: (required)
We have beast MIGO but we are getting insectarium items from Material collection race.
Completion tokens are present in-game, given out as rewards but are not available to be used via the "Complete Now" feature. They are also not shown in the backpack !

Evidence: (optional but really useful)
Snaps.

If replicable, how: (optional)
In-game.

Platform: (required)
Steam, Android, iOS

State: (required)
1090

IGN: (required)
•Major•

Game version no# (can be found in the lower left of load up screen - required)
1.20.0

Ticket submitted in game: (required)
944977

warm grotto Sep 28, 2023, 5:11 PM

#

Horde event settlement rf were not showing in report.  

Evidence: (optional but really useful)
Photos 

If replicable, how: (optional)
[type here]

Platform: (required)
pc version 

State: (required)
1024

IGN: (required)
Mei mei 

Game version no# (can be found in the lower left of load up screen - required)
V1.19.75.2997

Ticket submitted in game: (required)
945052

midnight topaz Sep 28, 2023, 6:12 PM

#

Relocating cost bios although I have relocatores

Sc added

Android

457

Little f2p su

1.20.0

45093456

Screenshot_2023-09-28-20-56-04-97_31adc454cb6341be574a8086eb6d9093.jpg

Screenshot_2023-09-28-20-55-50-62_31adc454cb6341be574a8086eb6d9093.jpg

Screenshot_2023-09-28-20-55-30-61_31adc454cb6341be574a8086eb6d9093.jpg

outer mango Sep 28, 2023, 6:15 PM

#

Explanation: (required)
There is, maybe, a bug in the alliance duel. But not a negative one.
Right now there is a way to generate troops out of nothing during the alliance duel. In the Enlistment Office, there are two sections. The available instantly, and the available for Enlistment.
After the alliance duel, you get back all the troops in the hospital, enlistment and the dead ones back.

But the enlistment office is not empty after it. The available Instantly are still there, and you can still get them. BUT you got them already with the free revieve.

This means, after the alliance duel you have more troops than before.
I noticed it because i wrote down my troops before the alliance duel (1.354.889) and checked them after the duel (1.354.889). But there were still the instantly recoverable in the enlistment office. This means, after the duel i have actually 1.356.902 troops. A Plus of 2013 troops, that came out of nothing.

Evidence: (optional but really useful)
non, but i can make screenshots before and after the next alliance duel

If replicable, how: (optional)
Just loose all your troops in the alliance duel, zero yourself down to 0 troops. and after the alliance duel, you will have more troops than before.

Platform: (required)
Android (but i guess it works on all)

State: (required)
506

IGN: (required)
Icy Beaver

Game version no# (can be found in the lower left of load up screen - required)
1.20.0.3085

Ticket submitted in game: (required)
I cannot report a ticket without screenshots. so there is no ticket yet.

silent crest Sep 28, 2023, 8:18 PM

#

Explanation: (required)
POW summit data error, all team can't join in battle.
Evidence: (optional but really useful)
Photos
If replicable, how: (optional)
[type here]
Platform: (required)
Android, official PC version
State: (required)
1061
IGN: (required)
Sh@DoW
Game version no# (can be found in the lower left of load up screen - required)
v.1.20.0.3085
Ticket submitted in game: (required)
945288

honest wren Sep 28, 2023, 8:25 PM

#

Data error on the new explorer trail plunder option on level 12/12

Evidence: (optional but really useful)
See pic

If replicable, how: (optional)
Can repeat for same error. Confirmed by other players in alliance 

Platform: (required)
iOS

State: (required)
823

IGN: (required)
Raminnie 

Game version no# (can be found in the lower left of load up screen - required)
1.20.0.2061

Ticket submitted in game: (required)
945292

rose hazel Sep 28, 2023, 8:38 PM

#

Explanation: (required)
It is not letting us change Garrison leads and hasn't for a few patches. I'm just reporting now becuase I thought it would be fixed in an update that happened after I first saw it. It happened to cause a few losses to rallies that should of been blocked because of a need to go for another building for main rally leads.

Evidence: (optional but really useful)
Pic

If replicable, how: (optional)
In any building... Capital, ACs, HQs what ever

Platform: (required)
IOS I phone, official PC version from website download

State: (required)
1108

IGN: (required)
Zab

Game version no# (can be found in the lower left of load up screen - required)
1.20.0.597

Ticket submitted in game: (required)
I will submit one as I do this one. Ticket is #945313

sinful yew Sep 29, 2023, 1:15 AM

#

Said the troops are there but they are not. Can't play pow.


Evidence: (optional but really useful)
See pic

If replicable, how: (optional)


Platform: (required)
Android 

State: (required)
248

IGN: (required)
TIAGO

Game version no# (can be found in the lower left of load up screen - required)
1.20.0.3085

Ticket submitted in game: (required)
943944 was the last one

sleek veldt Sep 29, 2023, 3:46 AM

#

[Not possible to bet for top 128 (09/30) even our state group in top 128 matches from today, battle will take a place tomorrow]

Evidence: (optional but really useful)
[attached]

If replicable, how: (optional)
[Path of Water: The Summit => Activities => BET]

Platform: (required)
[IOS / Android

State: (required)
[704]

IGN: (required)
[Lissa-Alissa.711] 

Game version no# (can be found in the lower left of load up screen - required)
[IOS 1.20.0.2061 / Android 1.20.0.3085]

Ticket submitted in game: (required)
[945761]```

lusty imp Sep 29, 2023, 4:35 AM

#

Explanation: (required)
Path of Water: The Summit. Playoffs stage. Troops cant be assigned even for Roud 2.
A lot of players reporting about this bug but in 4 DAYS theres no feedback about it, and event wasnt stopped. Is it fair - no. People missing rewards, screwing their teams, showing worse result that the result they could show together and because of what? because nobody cares if its not all players?

Evidence: (optional but really useful)
Attached

If replicable, how: (optional)
Path of Water: The Summit - Button “Assign Troops” and try to assign troops. March is vanishing after tapping on button “assign”

Platform: (required)
iOS

State: (required)
898

IGN: (required) 》VALK《

Game version no# (can be found in the lower left of load up screen - required)
IOS 1.20.0

Ticket submitted in game: (required)
941697, 939887, 939690, 939240, 945795, 943978

analog garnet Sep 29, 2023, 6:33 AM

#

Explanation: (required)
Path of Water: The Summit. Playoffs stage. Troops cant be assigned.
A lot of players reporting about this bug but in 4 DAYS theres no feedback about it, and event wasnt stopped. Is it fair - no. People missing rewards, screwing their teams, showing worse result that the result they could show together and because of what? because nobody cares if its not all players?

Evidence: (optional but really useful)
Attached

If replicable, how: (optional)
Path of Water: The Summit - Button “Assign Troops” and try to assign troops. March is vanishing after tapping on button “assign”

Platform: (required)
iOS

State: (required)
464

IGN: (required) 》Klop

Game version no# (can be found in the lower left of load up screen)

storm basin Sep 29, 2023, 8:33 AM

#

Explanation: (required)
Path of Water: The Summit playoffs round 256. March capacity
Met someone with 193 k march capacity in POW summit. How is this possible? We obviously lost.

Evidence: (optional but really useful)
Attached

If replicable, how: (optional)
Path of Water:
Not replicable

Platform: (required)
Android

State: (required)
1077

IGN: (required) 》Sash

Game version no# (can be found in the lower left of load up screen)
V 1.20.0.3085

lime roost Sep 29, 2023, 12:00 PM

#

Explanation:
Collection Set "Sakura Dream" is bugged. I have spend all my parls in the Bazaar shop just to get this full set and to upgrade it at least to level 1 for the Moral. Yes +20 Moral isn't a lot, but for me it is, I have saved up for a very long time...

Evidence:
see screenshots for both accounts

If replicable, how:
Collect the set upgrade to level 1.

Platform:
Android (Samsung), probably also on all other platforms?

State:
1221

IGN:
gabban

Version:
1.20.0

ID number:
135195044

upper socket Sep 29, 2023, 2:00 PM

#

upper socket Explanation: Path of Water: The Summit. Playoffs stage. Troops assigned changed ...

no troubleshooting event and lost rewards

dusky iron Sep 29, 2023, 3:21 PM

#

Explanation: (required)
A data error is preventing game play in Path of Water

Evidence: (optional but really useful)
Attached screenshots

Platform: (required)
Android and Samsung S21

State: (required)
1061

IGN: (required)
Sh@DoW

Game version no# (can be found in the lower left of load up screen - required)
1.20.0.3085

Ticket submitted in game: 945930

barren grotto Sep 29, 2023, 4:21 PM

#

When trying to change the "rally lead" or lead player in a facility or bunker by pressing "apoint leader" the button didnt respond and the leader was unable to be changed. I am r5 and i couldn't, another one of my r4s couldnt change it either. It also happened during infected horde, we couldnt change leader in the alliance hq to our strongest player so we lost out on points

Evidence: (optional but really useful)
I couldnt get any evidence as i didnt think to, plus a screenshot wouldnt show much. Only evidence is the screenshot of not our strongest player as lead in the infected horde (attached)

If replicable, how: (optional)
Rally into a facility and you wont be able to change who is in control of the facility same with hq, send troops in and you can change the leader with the apoint leader button

Platform: (required)
Android and IOS

State: (required)
1159

IGN: (required)
꧁Trash_Panda꧂

Game version no# (can be found in the lower left of load up screen - required)
1.20.0.3085

Ticket submitted in game: (required)
946532

candid herald Sep 29, 2023, 4:25 PM

#

Explanation: (required)
In Playoffs the matchup page for top 128 round does not show up. It just shows the pyramid. Also in the mail for the round qualification was written, that next round will be tomorrow 30-09-2023, but the briefing room is cannot be opened due to the bug described above.

Evidence: (optional but really useful)
Screenshots

Platform: (required)
PC- Windows 10

State: (required)
1066

IGN: (required)
Heap

Game version no# (can be found in the lower left of load up screen - required)
1.20.0.597

Ticket submitted in game: (required)
946562

wet jay Sep 29, 2023, 7:27 PM

#

i am from state 937 in explorer mission 12-9 i am continuously getting error "data verification failed" on all devices in half-way of explorer mission.hope developers will look into this.

zinc river Sep 29, 2023, 7:45 PM

#

Explanation:
Game doesn’t take the stats from the strongest in the building…..
Normally it was the cap of the garrison lead and the stats of the strongest….
We can’t change garrison lead (still can’t do it, while FP promised we can)….
It takes the stats of the first one in…..
For some strange reason, you do see the name and avatar of the strongest inside, however those stats aren’t used and he (R5) can’t change the garrison lead….

Evidence:
See screenshots

If replicable, how:
When garrisoning a structure….

Platform:
All

State:
547 (but I assume in all)

IGN:
Happens to all

Game version no#
1.20.0

Ticket submitted in game:
My R5 reported this…..

weak dune Sep 29, 2023, 8:30 PM

#

Explanation:
Game doesn’t take the stats from the strongest in the building…..or from leader garrison, i was the leader (system take my march capacity, i had 1b Bp more than the guy that give the stats, i was the strongest player into then building

Evidence:
See screenshots

If replicable, how:
When garrisoning a structure….

Platform:
All

State:
459 (but I assume in all)

IGN:
Kuzlai

Game version no#
1.20.0

Ticket submitted in game:
946877

woeful shuttle Sep 29, 2023, 9:44 PM

#

Explanation: During the escort train mission, the march infos do no show the heroes used. Hope it's just a visual bug.

Evidence: ss

If replicable, how:
Platform: ios, pc

State: 1070
IGN: Miighell

Game version no# 1.20.0.3085

Ticket submitted in game: 946911

tawdry flint Sep 29, 2023, 11:53 PM

#


Evidence: Screenshots & Video

Platform: IOS & Android

State: 937

IGN: ★彡सन्डीబాహుబలి彡★ 

Game version no#: 1.20.00

Ticket submitted in game: 946797```

drowsy iron Sep 30, 2023, 3:34 AM

#

Got in top256 but cant buy stuff in betting store for top256 rank

Evidence: (optional but really useful)
See attached ss

If replicable, how: (optional)
[type here]

Platform: (required)
IOS

State: (required)
888

IGN: (required)
Sofia

Game version no# (can be found in the lower left of load up screen - required)
1.20.0.2061

Ticket submitted in game: (required)
947149

sleek veldt Sep 30, 2023, 3:38 AM

#

[Path of Water: The Summit in Activities => Bet shows different screens on different languages. On English this is betting for top 128, on Russian - top 64, same story for French and Italian and god know about rest]

Evidence: (optional but really useful)
[attached]

If replicable, how: (optional)
[Path of Water: The Summit => Activities => BET]

Platform: (required)
[IOS / Android

State: (required)
[704]

IGN: (required)
[Lissa-Alissa.711] 

Game version no# (can be found in the lower left of load up screen - required)
[IOS 1.20.0.2061 / Android 1.20.0.3085]

Ticket submitted in game: (required)
[947150]```

craggy briar Sep 30, 2023, 5:24 AM

#

BUG: POW - Path of Water Summit
IGN: LUCIFER
PLATFORM: Android
GAME VERSION: Latest version
TICKET #: 947207
STATE: 1128, 1082
EXPLANATION:
The players’ team was qualified for round 128 and they received a mail yesterday (09/29/2023), saying that they have a match on 09/30/2023, 15 utc and their opponent was mentioned in the mail.

But today, when the player clicked on Path of Water Summit, the player did not see the opponent nor the Briefing room.

The player also experienced the same issue in the first round (256) and is frustrated as a player to have the same issue over and over again.

We hope that the issues will be fixed soon and make the gaming experience enjoyable for the players.

8 Upvotes; 0 Downvotes

EVIDENCE:

Screenshot_2023-09-30-09-02-42-54_31adc454cb6341be574a8086eb6d9093.jpg

Screenshot_2023-09-30-10-53-31-02_31adc454cb6341be574a8086eb6d9093.jpg

livid pier Sep 30, 2023, 6:13 AM

#

Explanation: random stats applying on Analysis Center rallies. It does not apply either the strongest or rally leads stats as per usual.

Evidence: screenshot (if you need more information I’m sending you through DM the screenrecording

Platform: ALL

State: 968

It is ridiculous that we are only receiving apologies when this bug has resulted in additional troop losses. This game continues to get worse and more bugs forcing more players to continue quitting.

worldly gate Sep 30, 2023, 9:25 AM

#

BUG: POW - Path of Water Summit
IGN: Pirat Pompej
PLATFORM: PC
GAME VERSION: Latest version
TICKET #: 118753266
STATE: 1065
EXPLANATION:
The players’ team was qualified for round 128 and they received a mail yesterday (09/29/2023), saying that they have a match on 09/30/2023, 19 utc and their opponent was mentioned in the mail.

But today, when the player clicked on Path of Water Summit, the player did not see the opponent nor the Briefing room.

The player also experienced the same issue in the first round (256) and is frustrated as a player to have the same issue over and over again.

We hope that the issues will be fixed soon and make the gaming experience enjoyable for the players.

EVIDENCE:

dim cosmos Sep 30, 2023, 9:45 AM

#

Explanation: (required)
[In the first round of the betting game for "Path of Water - The Gipfel", I bet about 3000 tokens on a clearly superior team (win rate 99%). And until today I have not received any notification whether I have won or lost. My betting tokens have not yet been replaced.

Evidence: (optional but really useful)
[type here]

If replicable, how: (optional)
[type here]

Platform: (required)
[Android and PC version

State: (required)
[1066]

IGN: (required)
[121963845]

Game version no# (can be found in the lower left of load up screen - required)
[1.20.0.597]

Ticket submitted in game: (required)
[947435]

livid pier Sep 30, 2023, 10:21 AM

#

Heroes' skills don't work in defense 🤦‍♂️ Fill out the stupid error form yourself

Screenshot_2023-09-30-17-18-41-901_com.kingsgroup.sos.jpg

Screenshot_2023-09-30-17-16-06-609_com.kingsgroup.sos.jpg

covert forge Sep 30, 2023, 10:47 AM

#

Explanation: (required)
Unable to appoint leader in during Capital Clash in capital or towers as a R4 or R5. It's taking a random joiners stats and capacity when being attacked each time, rather than the strongest garrisoned player or leader.

Evidence: (optional but really useful)
I will attach screenshots.

If replicable, how: (optional)
Send a lower stat player into the tower first, then send the strongest player in, then fill with other joiners. It should take the strongest player stats when attacked but doesn't. It also doesn't allow R4/5 to change leader.

Platform: (required)
iOS and Android

State: (required)
836

IGN: (required)
Scoots and everyone in the state

Game version no# (can be found in the lower left of load up screen - required)
1.20.0.2061 and later (I was just too lazy yet to update but everyone else has and still experience)

Ticket submitted in game: (required)
947523

Screenshots 1) Garrison leader not biggest cap and strongest cap not leader. 2) not able to appoint. 3) stats comparison random joiner to strongest.

silk kestrel Sep 30, 2023, 11:22 AM

#

Explanation: (required)
random joiners are being assigned garrison leader for chief gear stats when defending rallies making it impossible to defend strong rallies

Evidence: (optional but really useful)
see screenshots

If replicable, how: (optional)
defend a rally

Platform: (required)
PC but doesnt really matter

State: (required)
1057

IGN: (required)
Alex7

Game version no# (can be found in the lower left of load up screen - required)
1.20.0.597

Ticket submitted in game: (required)

947572

Screenshots attached are screenshots of the random rally joiners that the stats are taken from and not from the rally leader

gusty tundra Sep 30, 2023, 11:30 AM

#

Explanation: To many bugs are introduced into the game.
This is because Funplus developers don't apply the proper priority in creating unit-tests for their code functions and no integration tests for the functional flows and have no clear acceptance criteria or risks indicators which should be tested by people in their PTR environment.

Evidence: See the amount of bug reports which are posted in this discord channel.

Platform: PC

State: 333
IGN: bio
Game version no# 1.20.90.2040
Ticket submitted in game: not, since the ticket submission doesn't work for me using windows desktop.

deep mulch Sep 30, 2023, 11:55 AM

#

Explanation: (required)
At the Capitol Clash fighting System it seems to bee a big bug.

one Splayer can kickout a full Tower. And if you defend a Tower or the Capitol the stats of someone will be used and not the stats of the strongest Player.
AND it is not possible to Change the Leader of a Building. i am actually R5 of my ally.

Evidence: (optional but really useful)
See Pictures and Reports

If replicable, how: (optional)
yes every Rally use random Stats of a weaker player

Platform: (required)
my platform Android some other Players IOS

State: (required)
122

IGN: (required)
Geordi or Miro or Meph

Game version no# (can be found in the lower left of load up screen - required)
1.20.0.3085 Android

Ticket submitted in game: (required)
947602

daring hollow Sep 30, 2023, 12:43 PM

#

Explanation: (required)
[HQ skin collection is not leveled up, eventhough I have all individual skins raised to Tiear1-2, but the collection itself is still on Tier0]

Evidence: (optional but really useful)
[See Screenshot]

If replicable, how: (optional)
[-]

Platform: (required)
[Android and PC latest game version]

State: (required)
[150]

IGN: (required)
[BabyShark]

Game version no# (can be found in the lower left of load up screen - required)
[V 1.20.0.3085 ]

Ticket submitted in game: (required)
942684
943585

daring hollow Sep 30, 2023, 12:50 PM

#

daring hollow Explanation: (required) [HQ skin collection is not leveled up, eventhough I have...

Screenshot_20230927_141722_com.kingsgroup.sos.jpg

Screenshot_20230927_141717_com.kingsgroup.sos.jpg

abstract spire Sep 30, 2023, 1:15 PM

#

Explanation: (required)
Getting troops wounded yields no points at CC. I made 4 attacks causing more than 300,000 troops wounded but got no points.

Evidence: (optional but really useful)
Screenshots

If replicable, how: (optional)

Platform: (required)
Android

State: (required)
547

IGN: (required)
Taj

Game version no# (can be found in the lower left of load up screen - required)
1.20.0.3085

Ticket submitted in game: (required)
947759

azure vortex Sep 30, 2023, 6:43 PM

#

Explanation: (required)
I have been logged in since I started playing. I checked Event board multiple times a day. I did not recieve the Gashapon 777 tokens each day. I received a total of two gifts. I missed out on alot of event gifts because of this. The glitch never resolved, so I was wondering if I could get help with either retroactive gifts, gift code, or anything as consolation for the glitch.

Evidence: (optional but really useful)
My login streak clearly shows I've been logged in consistently for almost two weeks solid. I was present during the entire Gashapon event, but only received two gifts of 777 tokens for the crank. instead of token each day as intended.

If replicable, how: (optional)
N/A

Platform: (required)
Official PC version (Windows 10)

State: (required)
#1245

IGN: (required)
DarkLord75253

Game version no# (can be found in the lower left of load up screen - required)
1.20.0.597

Ticket submitted in game: (required)
Referred here by Mods

limber fiber Sep 30, 2023, 9:42 PM

#

Explanation: (required)
POW the briefing room won’t allow them choose roles

Platform: (required) Android, Samsung

State: (required)
1096

IGN: (required)
Syria

Game version no# (can be found in the lower left of load up screen - required)
Awaiting details

Ticket submitted in game: (required)
121292486

ivory dune Sep 30, 2023, 9:52 PM

#

Explanation
Player leveled up chief level but the stamina bar didn’t refill

Platform
PC

State
1247

IGN
Notprepared ®

Game version no#
v1.20.0.597

Ticket submitted in game
948275

cloud robin Oct 1, 2023, 12:56 AM

#

I bought a bundle for 20 tokens for star ascension that was ok I used the the 20 tokens, then it said I needed 9 more tokens to proceed then I bought a a bundle to get 10x tokens, when I went to hit the button on the star ascension the red wifi icon appeared then a notification window appeared saying connection lost please restart game, when I logged back in 9 tokens had gone but the required amount needed was still 9 so that tells me during the error my tokens were taken and no spin took place

Evidence: (optional but really useful)
[attached]

If replicable, how: (optional)
Star Acension

Platform: (required)
Android

State: (required)
1063

IGN: (required)
118553898

Game version no# (can be found in the lower left of load up screen - required
V 1.20.0.3085

Ticket submitted in game: (required)
948443

livid pier Oct 1, 2023, 6:43 PM

#

Bug report for ДŁҒД®

Explorer's Trace Chapter 4 Mission 6 Will Come at the End The Zombie Is Not Coming I Can't Make Progress

Evidence: (optional but really useful)
Video linked

If replicable, how: (optional)
Do the mission 6 chapter 4 on explorer

Platform: (required)
PC /mobile

State: (required)
1243

IGN: (required)
Province

Game version no# (can be found in the lower left of load up screen - required)
1.20.0.597

Ticket submitted in game: (required)
916756

olive creek Oct 2, 2023, 12:39 AM

#

Explanation:
I have missing Heroes Trish and Olly

Evidence:
video

If replicable, how:
idk

Platform:
PC

State:
520

IGN:
JaworTM

Game version no#
1.20.0.597

Ticket submitted in game:
949765

Edit: reinstalling game fixed this, but this shouldn't happen

humble mauve Oct 2, 2023, 12:48 AM

#

 Collecting rewards has left the game

Evidence: (optional but really useful)
Video

If replicable, how: (optional)
Video

Platform: (required)
Android

State: (required)
65

IGN: (required)
FROST

Game version no# (can be found in the lower left of load up screen - required)
1.20.0.3085

Ticket submitted in game: (required)
-```

tiny night Oct 2, 2023, 2:43 PM

#

--

**Explanation: ** The terrain goes black every 5-10 minutes, player still able to click buildings after it. (taking dark mode to the extreme)

Evidence:
Screenshots

**Platform: **IOS

**State: **1078

IGN: TinyOnion

Game version no# Latest

Ticket submitted in game: 950549

heavy siren Oct 2, 2023, 6:42 PM

#

Bug reported by Afinn1
Explanation: Cannot transfer during State Transfer Event. Player receives error.291 after which the game crashes.

Cannot provide screenshot as the game crashes.

If replicable, how: Open State Transfer event and try transfering
Platform: Android and PC
State: 697
IGN: Fury
Game version no: 1.20.0.3085
Ticket submitted in game: 950777

meager zenith Oct 2, 2023, 6:55 PM

#

Trap Cooldown is over 72h

Evidence: (optional but really useful)
See Screenshot below

If replicable, how: (optional)


Platform: (required)
Android and PC

State: (required)
493

IGN: 
Rolly

Game version no# (can be found in the lower left of load up screen - required)
1.20.0.3085

Ticket submitted in game: (required)
950722```

sullen crest Oct 2, 2023, 7:33 PM

#

Explanation:
Throw down is giving tasks, that Players can not use as they don’t have those certain tasks unlocked. Players keeps getting Special Paint for airplane when those are not unlocked for them yet. So having to delete those tasks and wait more for tasks the players can use.

Evidence:
Pictures

If replicable, how: player has been given Multiple tasks in ThrowDown for this, while it is not unlocked in the state, please try to keep the tasks available that each state can use, as this makes players spend more time waiting for tasks they can use.

Platform:
PC, Android, IOS

State:
1021

IGN:
DerKleenex

Game version no# (can be found in the lower left of load up screen - required)
V. 1.2.0.125

Ticket submitted in game:
950833

shy sapphire Oct 3, 2023, 4:20 AM

#


I have just tried to play the Azurtane heist event. In the first 10 mins I had to reboot the program 5 times due to freezes. This basically restricted my play time for the event to less than 20 minutes. I normally manage 10k points I’m this event but didn’t make it this time. I tried to report this in the game but it won’t accept anything unless you can add a photo or video. It is extremely frustrating when they require these which prevent players from submitting their issues. I was unable to video the freezes as I was TOO BUSY TRYING TO GET BACK INTO THE EVENT!!!
Something needs to be don’t about the freezes and lags that are occurring during events when there is greater activity. The help and support also needs to be changed so that players can submit issues whether they have photos/videos or not.
[Type
Evidence: (optional but really useful)
[sorry didn’t have time to take video ]

If replicable, how: (optional)
[n/a]

Platform: (required)
IOS 16.6.1
Model iPad Pro 5th gen

State: (required)
[585]
IGN  DRAGONLADY 
Game version no# (can be found in the lower left of load up screen - required)
[1.20.1.2061]

Ticket submitted in game: (required)
951226

heavy siren Oct 3, 2023, 8:09 AM

#

Explanation: When clicking on the deaths embrace march skin, it is blank and doesn't show how the march will appear when activated
Evidence: see screenshots
If replicable, how: open march gallery
Platform: Apple
State: 530
IGN: island
Game version no: V 1.20.0.2061
Ticket submitted in game: 951450

cobalt badge Oct 3, 2023, 6:41 PM

#


Evidence:  screenshots 

If replicable, how: (optional)

Platform: Android, official PC

State: 217

IGN: pukiface

Game version no# latest 

Ticket submitted in game: 952233```

fierce beacon Oct 3, 2023, 7:34 PM

#

Explanation:

Last week was second stage of Migo for the player. So everyone started from zero points.
Player did all regular duties, therefore only difference in ranking points can be from Bloodsport points.
Player was in top 20(18th) in solo ranking For crosstate the player couldnt get top 50, top 20 and top 5 points which are each 5250.
Those are a total of 5250x5 = 26.250 points that should be the difference between the player and top ranked players whom are nearly 174.000 points. However its nearly 40k difference with them.
As the player couldn’t join RR he used 3 coins for the points.
40k difference= 27k bloodsports points + 13.5 k RR points.
The system didn’t give the player the points for RR.

Evidence:
current ranking

If replicable, how: n/a

Platform:
Samsung S23 Ultra - android

State:
190

IGN:
Canny D

Game version no#
1.20.0.3085

Ticket submitted in game:
950166

uneven mountain Oct 4, 2023, 12:33 AM

#

Explanation: (required)
Facebook logging is not currently available

Evidence: (optional but really useful)
Screenshots

If replicable, how: (optional)

Platform: (required)
Android

State: (required)
629

IGN: (required)
Nakera

Game version no# (can be found in the lower left of load up screen - required)
1.20.0.3085

Ticket submitted in game: (required)
952559

merry anvil Oct 4, 2023, 12:37 AM

#

Explanation: (required)
Login via Facebook not working

Evidence: (optional but really useful)
Screenshot below

If replicable, how: (optional)

Platform: (required)
iPhone/ iOS

State: (required)
273

IGN: (required)
Lexii

Game version no# (can be found in the lower left of load up screen - required)
1.20.0.2061

Ticket submitted in game: (required)
952578

sacred jasper Oct 4, 2023, 3:15 PM

#

Explanation: When purchasing a bundle for events there is no confirmation pop-up. This causes players to unintentionally purchase more than they might be willing to purchase.
Evidence:
If replicable, how: buy a bundle, no pop-up shows up.
Platform: Apple
State: 530
IGN: island
Game version no: V 1.20.0.2061
Ticket submitted in game:953287

exotic meadow Oct 4, 2023, 8:24 PM

#

🔹repost due wrong format

Explanation: can't remove alliance duel buildings as supposedly in war stage. But we aren't yet. No Multiple people ran into the same issue so multiple atforms.

Evidence:screenshots

Replicate: try and demolish buildings.

🔹State: 571
🔹IGN: RNHell
🔹Platform: iOS -android
🔹Game version: 1.20.0.3085
🔹ticket 953521

tranquil cobalt Oct 4, 2023, 10:07 PM

#

Explanation: (required)
I still can't buy the top 256 items in Path of Water: the Summit although my team got to round 2

Evidence: (optional but really useful)
Screenshots are in the ticket

Platform: (required)
Android

State: (required)
1086

IGN: (required)
suicidal_orange

Game version no# (can be found in the lower left of load up screen - required)
1.20.0.3085

Ticket submitted in game: (required)
953628

raw geyser Oct 4, 2023, 10:12 PM

#

Explanation:
TL;DR: Matching in Alliance Duel is broken. We weren't able to declare war in round 2-5 after it failed in round 1

We tried to get an opponent every round, the first one had a higher bid, the next 4 times we got no chances anymore to declare to anyone! What are we supposed to do now?? Give up all MIGO rewards, because this stupd matching doesn't work? Dropping in MIGO ranking, both the normal glory and the Featured ranking? Missing out skin rewards?
And no, the State Event Task Passes coins are only half of a solution, they are needed for other tasks already, and they also don't fix the problem with the lost merits for the feature ranking!
Please fix this issue immediately and give us our missed rewards -
Coins for skipping the MIGO task and the merits for teh Featured Glory ranking, maybe based on the average outcome of the Duels of the last weeks.

Evidence:
See screenshots

If replicable, how:
see above... I don't hope it happens again!

Platform: doesn't matter

State: 589

IGN: silver wolf

Game version no: V 1.20.0.2061

Ticket submitted in game: 953648

heady shoal Oct 5, 2023, 3:29 AM

#

Explanation:
I received mail after alliance duel ended saying that my troops were all healed but when I got back to my home state my hospital was full with 6 days of healing now.

Evidence:
Screenshots in the ticket

Platform:
Android

State:
952

IGN: RayRay

Game version no:
V 1.20.0.3085

Ticket submitted in game:
953826

steady wigeon Oct 5, 2023, 7:05 AM

#

Explanation: (required)
During Mining Mayhem an alliance was able to take control of several R3s and the R4 despite losing control of their R2 before controlling anything else (under 30 minutes). According to the current rules you need to control an R2 in order to qualify for control of an R3/R4 and only if you control an R3 before losing the R2 can you then use it as a stepping stone. The game seems to be treating buildings as fully controlled by default as the alliance in question was able to win total control with no legitimate stepping stone as far as I can see.

Evidence: (optional but really useful)
Screenshots in ticket.

Platform: (required)
Android

State: (required)
#1014

IGN: (required)
Cheri

Game version no#
v1.20.0.3085

Ticket submitted in game: (required)
953943

thick haven Oct 5, 2023, 8:16 AM

#

Explanation: (required)
This is the 3rd time I have opened a ticket for this event! During Mining Mayhem we had again many bugs and lag, starting from stats not working, to behemoth not counting in reports and stats, and airplanes in rallies not counting even tho we had them, only for the enemy!! The bug showed garrions full even tho it wasn't full or screen with input parameters. When you will fix this? What is the point of opening a ticket if you do not fix the bugs and offer us normal gameplay? Also, we always have big enemies in events so we can t win. Looks like sos laughing in our faces at this point! No strategy at all! And thanks for slow motion in this room now u have to wait 5 min for every ss as proof 🙂
Evidence: (optional but useful)
Screenshots and video

Platform: (required)
Ios

State: (required)
165
IGN: (required)
Lady Mango

Game version no#
V.120.0.2061

Ticket submitted in game: (required)
953988

#

#

#

#

thick haven Oct 5, 2023, 10:01 AM

#

zenith adder Oct 5, 2023, 2:45 PM

#

Screenshot_2023-10-05-21-44-42-768_com.kingsgroup.soy.jpg

proven reef Oct 5, 2023, 2:48 PM

#

Explanation: troops not revived or healed after alliance dual

Evidence: screen shots attached

If replicable, how: (optional) N/A

Platform: (required)
IOS on IPhone

State: (required)
812

IGN: (required)
Skelter

Game version no# (can be found in the lower left of load up screen - required)
1.20.0.2061

Ticket submitted in game: (required)
954301

modest isle Oct 5, 2023, 2:50 PM

#

Explanation: troops not revived or healed after alliance dual

Evidence: screen shots attached

If replicable, how: (optional) N/A

Platform: (required)
IOS on IPhone

State: (required)
864

IGN: (required)
Brack

Game version no# (can be found in the lower left of load up screen - required)
1.20.0.2061

Ticket submitted in game: (required)
Yes 954290

midnight rock Oct 5, 2023, 2:51 PM

#

Explanation: (required)
Injured Troops after Alliance Duals

Evidence: (optional but really useful)
Alliance Duals left me with troops needing healing even though they should be fully healed. We went into MM straight after Duals so I read the mail in there but i didnt heal my troops.

If replicable, how: (optional)
[type here]

Platform: (required)
pc

State: (required)
864

IGN: (required)
Linzi

Game version no# (can be found in the lower left of load up screen - required)
1.20.0.597

Ticket submitted in game: (required)
954330

modest isle Oct 5, 2023, 3:02 PM

#

modest isle Explanation: troops not revived or healed after alliance dual Evidence: screen...

umbral mural Oct 5, 2023, 3:29 PM

#

Explanation: (required)
[After using the remove item a couple of times I tried to use Auto-Clear to save myself some work. When I used Auto-Clear the game kept giving me filets but they didn’t get removed after reaching 3 like they should. (See Evidence)]

If replicable, how: (optional)
[Maybe if it gets done the same way as in the explanation]

Platform: (required)
[iOS- iPhone]

State: (required)
[1222]

IGN: (required)
[千ㄖ乂 ♡ Ｇ]

Game version no# (can be found in the lower left of load up screen - required)
[v 1.20.0.2061]

Ticket submitted in game: (required)
[954384]

Evidence: (optional but really useful)

craggy briar Oct 5, 2023, 4:22 PM

#

BUG: TROOPS DID NOT RETURN AFTER ALLIANCE DUEL
IGN: Trymmen, ZeroCool, D.R. YULIA, Promote, #joker#
STATE: 864, 459, 928, 398
PLATFORM: iOS & PC
GAME VERSION #: 1.20.597 pc / 1.20.0.2061 iOS
TICKET #: 954417
EXPLANATION:
After Alliance Duel today, the player did not get his troops back after event ended. Same goes for his alliance members. Sadly, they have a Mining Mayhem match right after their Alliance duel.

14 Upvotes, 0 Downvotes

EVIDENCE:

static moat Oct 5, 2023, 9:58 PM

#

Explanation: troops not revived or healed after alliance dual

Evidence: screen shots attached

If replicable, how: (optional) N/A

Platform: (required)
IOS on IPhone

State: (required)
700
IGN: (required)
Beca
Game version no# (can be found in the lower left of load up screen - required)
1.20.0.2061

Ticket submitted in game: (required)
954977

#

fading island Oct 5, 2023, 10:23 PM

#

Explanation: troops not revived or healed after alliance dual . This happened to several of our team members. We went from Duels to Mining Mayhem, and no troops were returned.

Evidence: screen shots attached

If replicable, how: (optional) N/A

Platform: (required)
IOS on IPhone , and android

State: (required)
592
IGN: (required)
SaturnaFREE
Game version no# (can be found in the lower left of load up screen - required)
1.20.0.2061

Ticket submitted in game: (required)
954875

#

Cannot figure out to upload the photo.

livid pier Oct 6, 2023, 1:18 AM

#

Troop lost or wounded has not been recovered after Alliance Duel,although the system has mentioned the number of troops lost but nothing has been recovered, We were having MM just after that.

Evidence: (optional but really useful)
[type here]
Screenshots are attached

If replicable, how: (optional)
[type here]

Platform: (required)
Android

State: (required)
896

IGN: (required)
ƚɒƆ ɘ|ƚƚi⅃

Game version no# v 1.20.0.3085

Ticket submitted in game: (required)
954317

brittle shoal Oct 6, 2023, 1:33 AM

#

Explanation: (required)
Used auto clear for feeding frenzy. It selected 3 beers and didn’t register that they were selected and matched. I got past that by choosing the beer from the 'Remove' area on the right side, leaving one in the 7 tile bar area at the bottom, and continued on. Later in same game, it auto selected 3 corn and didn’t match either. I clicked the undo and it started spamming corn tiles into the 7 tile bar area that I didn’t have, until showing the “you lose" screen with the option to use one of the special tokens. I used undo and you can see it stacked a bunch of tiles on the right side and has a bunch of corn tiles on the screen.

Evidence: (optional but really useful)
See images attached

If replicable, how: (optional)
Unknown

Platform: (required)
IOS

State: (required)
1125

IGN: (required):
125241728

Game version no# (can be found in the lower left of load up screen - required)
1.20.0.2061

Ticket submitted in game: (required)
955283

austere garnet Oct 6, 2023, 3:38 AM

#

BUG : Hospital is full after MM.
IGN: ☆ Vallen ☆
State: 716
Platform: PC
Game Version: 1.2.0.125
Ticket #: 955415
Explanation:
After Alliance Duel i got my troops back and then we had Mining Mayhem, i closed the game after that. Now i check ingame and my hospital is full
ScreenShot:

deep mulch Oct 6, 2023, 3:47 AM

#

Explanation: (required)
The Registration and timeslot selecting system for the bunkerfightsis buggy . We activated 9, 14, 19Uhr UTC as timeslots of the bunkerfights but the system chose 3Uhr

Evidence: (optional but really useful)
screenshots

If replicable, how: (optional)
last week the same problem

Platform: (required)
Android

State: (required)
122

IGN: (required)
Geordi

Game version no# (can be found in the lower left of load up screen - required)
1.20.0.3085

Ticket submitted in game: (required)
955416 945873, 945836

runic monolith Oct 6, 2023, 4:43 AM

#

BUG : Hospital is full after MM.
IGN: Mimi1896
State: 606
Platform: iOS on iPad
Game Version: 1.20.0.2061
Ticket #: 955352
Explanation:
After Alliance Duel i got my troops back and then we had Mining Mayhem, i closed the game after that. Now i check ingame and my hospital is full and also troops are dead
ScreenShot:

livid token Oct 6, 2023, 6:29 AM

#

Good morning
Bug: alliance duel
Name:Qiya
State: 3
Platform: android

Following the bug in the alliance duel I did not recover my initial troops and my hospital contains 310,804 troops.
I opened a ticket on the game via the parameters ticket number 955593.

livid token Oct 6, 2023, 7:06 AM

#

Screenshot_20231006_072044_com.kingsgroup.sos.jpg

Screenshot_20231006_080333_com.kingsgroup.sos.jpg

Screenshot_20231005_230457_com.kingsgroup.sos.jpg

steel beacon Oct 6, 2023, 7:16 AM

#

Explanation:
Hello, I wanted to know if this is normal to have never received any feedback from support, I have opened several tickets for several months I have never received any feedback on bugs and problems in the game, unfortunately I have the I have the impression that the support doesn't give a damn. I never got a response even though I lost a maximum of objects, in one of the tickets we never had rewards because we had a Bunker which did not validate at the end of the countdown, as a result we received no reward or compensation! Yesterday I lost more than 500,000 troops after two events, Duel Alliance and Chaos Mining, at the end of Chaos Mining, I wanted to recover my troops injured during Duel Alliance, in the end my hospital was full, I had to used 6 days of acceleration! lost more than 370,000 infantry! the support does not provide any news! and the developers never responded!

Evidence:
Screen

If replicable, how:
dual alliance

Platform:
PC

State:
989

IGN:
Taurento

Game version no#
1.20.0.2061

Ticket submitted in game:
954808, 954718, 890336, 890232, 800788

Desktop_Screenshot_2023.10.06_-_08.53.31.73.png

Desktop_Screenshot_2023.10.06_-_09.15.53.67.png

Desktop_Screenshot_2023.10.05_-_21.38.08.64.png

livid pier Oct 6, 2023, 12:06 PM

#

BUG: Explanation After the alliance duel ended, I received a letter saying that all my troops were healed, but when I returned to my home state, my hospital was full, I cured all the troops for acceleration, but my strength dropped by 100 "Screenshot No. 2 shows the strength before the beginning of the union duel, N3 at the moment"
Name:♠最远 Lucky"♣: Screenshots in the ticket State:812 Platform: android and PC** ** Game Version: v 1.20.0.597

sour pilot Oct 6, 2023, 12:33 PM

#

Good afternoon!
Bug: alliance duel
Name: Phai
State: 83
Platform: IOS
Game Version: 1.20.0.2061
Ticket #: 955295

After the event of the duel of alliances, the troops did not return completely. Losses are approximately 210-240k soldiers. The hospital was cured by acceleration.Total loss of strength from 45 million(

lone zephyr Oct 6, 2023, 3:32 PM

#

Explanation: (required)
Alliance golds coins are not increasing with donating to trap and alliance tech. This happens since state merge, and we have several alliance in the state with that issue

Evidence: (optional but really useful)
animated GIF below

If replicable, how: (optional)
When you donate to alliance tech, the number of gold coins does not increase if you are affected (though not all alliances are affected). seems to only afffect merged states

Platform: (required)
Android

State: (required)
655

IGN: (required)
fafasp

Game version no# (can be found in the lower left of load up screen - required)
1.20.0.3085

Ticket submitted in game: (required)
67637102

exotic meadow Oct 6, 2023, 5:32 PM

#

🔹BUG:
Alliance Duel: We move to State 629 to fight against TFO alliance but player from 555 alliance able to send Attack/Recon.

Evidence: SS below

🔹Platform: official PC-Version
🔹State: 645
🔹IGN: ♡لاRobertoلا ♡
🔹Game version v.1.20.0.597
🔹Ticket:956264

livid pier Oct 6, 2023, 7:50 PM

#

Dead Troops or wounded Troops haven’t recovered after Alliance Duel, event thought the System mentioned I got them back.. I didn’t. We had mining mayhem right after. So this affects members of our our alliance also our enemy alliance as well.

Evidence: (optional but really useful)
[type here]
Screenshots are attached 
1. are screenshots of my bp that shows right now including over 24day healing
2. are screenshots from my bp in MM including 4days healing

If replicable, how: (optional)
[type here]

Platform: (required)
iOS 

State: (required)
812

IGN: (required)
ღ DeathAngel ღ

Game version no# v 1.20.0.3085

Ticket submitted in game: (required)
954716 and 955641

livid pier Oct 6, 2023, 8:28 PM

#

Dead and Wounded troops were not revived/healed after Alliance dual event 10/05/2023 even though the system sent message saying that they were. 
I was at 2.8 billion power prior to going into alliance dual and 2.2 billion after. I’ve healed all my troops, there is nothing in enlistment and not only sit at 2.3 bil. 
I have read everyone else’s reports and have sent in two tickets. WHEN WILL WE HAVE ANY KIND OF UPDATE?  

Evidence:
I will attach a battle report after my first attack during alliance dual that shows my battle power at 2.79 billion power and the bat take power after at 2.2 billion. 

If replicable, how: (optional)
[type here]

Platform: ISO

State: 342


IGN: Freaky Xo

Game version no# 
v 1.20.0.2061

Ticket submitted in game: 
954829
955044

last quartz Oct 6, 2023, 10:49 PM

#

All players from the garrisoned building in MM got kicked out en masse before the rally from the opposing alliance hit. After the rally hit, the attack/garrison option was no longer available, making it impossible to reclaim the building.

Evidence: (optional but really useful)
Screenshot is attached

If replicable, how: (optional)
Please don’t replicate. Players commit to an hour of their own time playing this event.

Platform: (required)
iOS, Android

State: (required)
121

IGN: (required)
Spectre

Game version no#: Latest

Ticket submitted in game: (required)
956503

orchid ore Oct 7, 2023, 2:00 AM

#

Explanation: (required)
Alliance golds coins are not increasing with donating to trap and alliance tech. This happens since state merge, and we have several alliance in the state with that issue

Evidence: (optional but really useful)

If replicable, how: (optional)
When you donate to alliance tech, the number of gold coins does not increase if you are affected, seems to only afffect merged states. Influencer trap rewards also doesn’t increase alliance gold.

Platform: (required)
IOS

State: (required)
655

IGN: (required)
(None)

Game version no# (can be found in the lower left of load up screen - required)

1.20.0.2061

Ticket submitted in game: (required)

67613083

modest obsidian Oct 7, 2023, 4:30 AM

#

Explanation: (required)
Lucky card event started late. Completed daily missions before event started so did not receive the tickets. Third time in three months this has happened.

Evidence: (optional but really useful)

If replicable, how: (optional)

Platform: (required)
ios

State: (required)
199

IGN: (required)
FAnageV

Game version no# (can be found in the lower left of load up screen - required)
1.19.60.1943

Ticket submitted in game: (required)
No ticket submitted

fallow coral Oct 7, 2023, 6:36 AM

#

frail orbit Oct 7, 2023, 8:44 AM

#

Explanation: (required)
I'm trying to build the Metamorphix building, but it keeps saying there's a building in the area when the area is very clear. Same with the Fungal building and I have a lot of bullet coins and glory spores saved up there. I have tried updating, repairing, logging in on a different device, raising a ticket, etc, but nothing works. I can't use the insectarium talents because of this. I cannot put up any building at the moment.

Evidence: (optional but really useful)

If replicable, how: (optional)
Select Build and choose Metamorphix Building, then select the green tick. An error pops up saying the area is occupied, even when a large area is free. Other buildings like Fungal and the Hope fist decoration throw up the same error.

Platform: (required)
Android

State: (required)
1155

IGN: (required)
Flame

Game version no# (can be found in the lower left of load up screen - required)

1.20.0.3085

Ticket submitted in game: (required)

950459

silk wasp Oct 8, 2023, 12:24 AM

#

Explanation: (required)
Intel missions don’t count for every event. 10 Intels done( you can see the screenshot), but only 6 counted for POW Summit task. I don’t have enough stamina to do another 4 intels for this event.

Evidence: (optional but really useful)
Screenshot

If replicable, how: (optional)

Platform: (required)
All

State: (required)
864

IGN: (required)
KeksyIsATree

Game version no# (can be found in the lower left of load up screen - required)
1.20.0.2061

Ticket submitted in game: (required)
957798

bleak charm Oct 8, 2023, 3:50 AM

#

EXPLANATION: Crystal Energy Tech - I would like to report that Rider Attack I, Rider Health I, Rider Lethality I, Rider Defense I have all been reset from level 15 back to 0. This appears to have happened after applying the last game update.

PLATFORM: iOS.

STATE: 429.

IGN: BongMan.

GAME VERSION NUMBER: v1.20.0.2061.

TICKET SUBMITTED IN GAME: 957939

#

EXPLANATION: Crystal Energy Tech - I would like to report that Rider Attack I, Rider Health I, Rider Lethality I, Rider Defense I have all been reset from level 15 back to 0. This appears to have happened after applying the last game update.

PLATFORM: iOS.

STATE: 429.

IGN: BongMan.
GAME VERSION NUMBER: v1.20.0.2061.

TICKET SUBMITTED IN GAME: 957939

turbid horizon Oct 8, 2023, 5:30 AM

#

Explanation: (required)
I ranked 7 in feeding frenzy but I didn’t receive any rewards in mail or reward stash

Evidence: (optional but really useful)
Screenshot

Platform: (required)
iOS

State: (required)
1213

IGN: (required)
☆Bella☆

Game version no# (can be found in the lower left of load up screen - required
v1.20.0.2061

Ticket submitted in game: (required)
957800
957857

exotic meadow Oct 8, 2023, 6:05 AM

#

Explanation:
During pow summit I invite in my team one player,this player due to a bug was not qualified ,so he join my team. After few days this player inform me the devs fix his bug and he was qualified whit is previously team. the player was in 2 team but can’t play in my team just in his team. I was not able to kick him and my team play whit 7 people. Due to this bug I haven’t had the same possibilities as all players.
My team now is out but I see always in my team this player.
I ask a compensation for this issue

Evidence: screenshots (all ticket and cs reply)

If replicable, how: (optional)

🔹State: 1096
🔹IGN: Rasil
🔹Game version 1.20.0.597
🔹Ticket:938734
🔹platform: pc

lime kindle Oct 8, 2023, 7:13 AM

#

Explanation: KOTH mis matched teams the matching for the alliances has them up against a alliance with twice the power. They are mainly f2p and low spenders. Two were mid spenders to catch up when left game for a while but just to catch up.
Evidence: screenshots
State :427
IGN: Hades
Game version : Latest
Ticket: 959212
Platform:IOS

#

grand quail Oct 8, 2023, 7:29 AM

#

Explanation: (required)
Once the alliance duel event of 05/10/2023 ended, although I received the message of the return of all the troops, only those in enlistment were returned to me while the hospital remained completely full.

Evidence: (optional but really useful)
I attach the screenshot of the message with the number of troops that had to be returned to me and that of the hospital still full after it.

If replicable, how: (optional)

Platform: (required)
IOS

State: (required)
159

IGN: (required)
Carl

Game version no# (can be found in the lower left of load up screen - required)

1.20.0.2061

Ticket submitted in game: (required)

954734
957674

boreal crest Oct 8, 2023, 7:37 AM

#

Explanation: (required)

I can't make a time reservation in the trap. I select until 3 days later and it tells me that I cannot activate it this day.

Evidence: (optional)
Video

If replicable, how: (optional)

Platform: (required)
IOS

State: (required)
1088

IGN: (required)
Hermonist

Game version no# (can be found in the lower left of load up screen - required)

1.20.0.2061

Ticket submitted in game: (required)

958105

craggy briar Oct 8, 2023, 7:56 AM

#

Reuploaded from: soramachi

EXPLANATION: SvS Warfare stage is mismatched against a state with 3x or more power than us. This is definitely a poor match up and completely unfair to go against.
STATE: 1071
IGN: sora88
GAME VERSION: Latest
TICKET #: 958061
PLATFORM: iOS

EVIDENCE:

Screenshot_2023-10-08-14-30-33-573_com.kingsgroup.sos.jpg

Screenshot_2023-10-08-14-40-34-061_com.kingsgroup.sos.jpg

candid dust Oct 8, 2023, 8:25 AM

#

Explanation: (required)
Combat morale for the completed sets it’s still locked even after rising everything at least at tier 1

Evidence: (optional but really useful)
Screenshots

If replicable, how: (optional)
[type here]

Platform: (required)
iOS and pc

State: (required)
645

IGN: (required)
wasp

Game version no# (can be found in the lower left of load up screen - required)
1.20.0.2061

Ticket submitted in game: (required)
951827

somber pike Oct 8, 2023, 1:16 PM

#

[type bug explanation here]


Good afternoon not got pictures but this food in koh is an absolute joke. I had to reset my game more than 50 times because it was crashing. Couldn’t send marches because food disappeared without sending said march. Restarting app work all of 4mins and food would disappear again. When I could send at some parts in connected area it said it wasn’t connected. You seriously need to sort king of the hill bugs out before attempting more bloody events!


Evidence: (optional but really useful)
[type here]

If replicable, how: (optional)
[type here]

Platform: (required)
[type here - operating system.      IOS, and pc

State: (required)
[Type your state number here]
793. 
IGN: (required)
[Type your IGN here] Trez 

Game version no# (can be found in the lower left of load up screen - required)
[Type version number here ]
1.20.0.2061 and 1.20.0.597
Ticket submitted in game: (required)
[Provide your ticket number] 958482

steel jungle Oct 8, 2023, 1:27 PM

#

Explanation: (required)
In KoH it was only possible to assign one player to one town. Assigning a ruler to another town resulted in the loss of the ruler of the first town. It also happened that another player lost his town when a town was assigned.

Evidence: (optional but really useful)
[type here]

If replicable, how: (optional)
[type here]

Platform: (required)
PC

State: (required)
875

IGN: (required)
Stoned Marten

Game version no# (can be found in the lower left of load up screen - required)
1.20.0.597

Ticket submitted in game: (required)
112117970

mild torrent Oct 8, 2023, 1:39 PM

#

Explanation: (required)
In KOH the ruller option is totally bugged.
It is impossible to assign a ruller using the menu made for this, have to check every single building.
Once a ruller is assigned to a building, the game automatically removed it the minute after.
Consequences :

no one have food on phase 3, without even using the speeding option.
the one in charge of assigning ruller can’t play as he have to check every single building every 2 minutes

Evidence: (optional but really useful)
[type here]

If replicable, how: (optional)
[type here]

Platform: (required)
PC, IOS

State: (required)
793

IGN: (required)
MelDictator

Game version no# (can be found in the lower left of load up screen - required)
1.20.0.597

Ticket submitted in game: (required)
There is no option to submit a bug in game

slate gyro Oct 8, 2023, 3:37 PM

#

Explanation:

cannot assign buildings in KotH, players that are assigned are immediately removed when assigning another player; all buildings randomly vacant
cannot enter KotH, game crashes
players are advancing through territory when they do not control adjacent territory
players are advancing through territory by using retreat function
cannot tap on buildings to bring up menu
march skins stuck at buildings long after player has left the building
banners randomly popping up in foreign languages

Evidence:
Spend 5 minutes playing your own game and you'll see most of these bugs. Sorry, I can't document all your failures while I'm trying to play.

Replicable:
See above.

Platform:
PC, iOS, Apple

State: 783, 763

IGN: VanillaMilfshake

Game version:
1.20.0.597

Ticket:
958557

pseudo flame Oct 8, 2023, 3:42 PM

#

Explanation: (required)
[King of the Hill event became way too unplayable and made us go down from 1st to 3rd place because of a lot of bugs that showed: chief’s march skins freezing on top of the buildings causing for the buildings to be unclickable, auto assigning building leads not working, manual assigning of building leads also not working]

Evidence: (optional but really useful)
[See sample screenshot below. P.S. Sample screenshot from iOS in my other alliance - 725 LGF It’sLumineB——]

If replicable, how: (optional)
[type here]

Platform: (required)
[iOS and Windows pc]

State: (required)
[725]

IGN: (required)
[IsDatFakaLumine, It’sLumineB——]

Game version no# (can be found in the lower left of load up screen - required)
[1.20.0.2061 - iOS; 1.2.0.125 - Windows]

Ticket submitted in game: (required)
[To follow]

livid pier Oct 8, 2023, 3:46 PM

#

Explanation: (required)
Arms Race bundle issue.
Arms race Progress is wrong. I completed all tasks in parts 1,2,3,4 on time. I bought a basic bundle ( it's my 2nd time buying it) but I am nowhere near finishing.
I did all tasks from 4 stages and it should warranty me 320 crates with parts to choose but i get only progress to collect 160

Evidence: (optional but really useful)
Photos

If replicable, how: (optional)
Another person has same issue

Platform: (required)
Android, person in alliance I asked has android

State: (required)
1083

IGN: (required)
Strong OLy

Game version no# (can be found in the lower left of load up screen - required)
[Type version number here ]
v 1.20.0.3085. (But was i saw happening in past)
Ticket submitted in game: (required)
958056

livid pier Oct 8, 2023, 4:45 PM

#

#

edgy gale Oct 8, 2023, 7:50 PM

#

No Solo rewards for kills in mayhem. 
Kill ranking shows states we didn’t fought.

Evidence: (optional but really useful)
[type here]

If replicable, how: (optional)
Send out the rewards for correct Kill ranking.

Platform: (required)
IOS - IPhone 

State: (required)
150

IGN: (required)
QueenOfGlitter

Game version no# (can be found in the lower left of load up screen - required)
1.20.0.2061

Ticket submitted in game: (required)
958170
958161

#

river wharf Oct 8, 2023, 8:48 PM

#

Explanation:

cannot assign buildings in KotH, assigned players are immediately removed when another player is assigned; all buildings are randomly free
game crashes
Players advance through territories even though they do not control adjacent territories
you can't select buildings to access the menu
Marching skins get stuck on buildings long after the player has left the building
Smiley selection does not disappear after typing

Evidence: Pictures

Platforms:
iOS, Apple

Condition: 86

IGN: ladysif

Game version:
1.20.0.2061

Ticket:
10399789

errant mantle Oct 8, 2023, 9:13 PM

#

KOTH is not properly matching. My alliance has 2 players, and the other ones have 4 and 25 players. 

Evidence: (optional but really useful)
See Picture

If replicable, how: (optional)

Platform: (required)
Android

State: (required)
State 334

IGN: (required)
Adorable Bee

Game version no# 
1.200.3085

Ticket submitted in game: 958879

Screenshot_2023-10-08-16-55-54-301_com.kingsgroup.sos.jpg

native topaz Oct 9, 2023, 7:09 AM

#

EXPLANATION:
Helicopter 🚁 showing 5 star ⭐️ without upgrade but actually it’s 1 star ⭐️ only

EVIDENCE: SS Attached

PLATFORM: iOS

State 979

IGN: ~ash~

GAME VERSION #: Latest

TICKET #: 959405

proper fractal Oct 9, 2023, 10:37 AM

#

Explanation: (required)
No HQ skin collection rewards for achieving tier 1 and no extra points given for the collector set.

Evidence: (optional but really useful)
I have raised the Tier of the whole collection set to 1 star at least, but there was no Combat morale bonus given to my account. SS attached.

If replicable, how: (optional)
Fix my collection Tier reward so that i can get the Tier reward bonus for +20 combat morale.

Platform: (required)
Android (Samsung) & PC

State: (required)
992

IGN: (required)
Glenn ☆Spartan☆

Game version no# (can be found in the lower left of load up screen - required)
1.20.0.597

Ticket submitted in game: (required)
942826

median slate Oct 9, 2023, 2:58 PM

#

Game keeps getting stuck on updating resources when i open it and wont let me in unless i repair game which take a day to download here. Today even while repairing game it got stuck on updating resources so i deleted the game load it up and still stuck there.

Evidence: (optional but really useful)


If replicable, how: (optional)
[type here]

Platform: (required)
[IOS iphone 10]

State: (required)
583

IGN: (required)
Snail

Game version no# (can be found in the lower left of load up screen - required) 
V 1.19.80.2009
Ticket submitted in game: (required)
[959975]

round kraken Oct 9, 2023, 9:21 PM

#

Explanation: (required)
Rewards from feeding frenzy event not received

Evidence: (optional but really useful)
[type here]

If replicable, how: (optional)
several players from my alliance have this issue

Platform: (required)
official PC version on desktop

State: (required)
1113

IGN: (required)
Livand2006

Game version no# (can be found in the lower left of load up screen - required)
1.20.0.597

Ticket submitted in game: (required)
960343

crimson berry Oct 10, 2023, 9:17 AM

#

Explanation: (required)

after using the "Total mobilization" skill, the number of units is not added (all 3 types of T12 are open, but their number has not changed)

Evidence: (optional but really useful)
[type here]

If replicable, how: (optional)
[type here]

Platform: (required)
[IOS, IPhone 11]

State: (required)
[625]

IGN: (required)
Z ⊕ m b

Game version no# (can be found in the lower left of load up screen - required)
[v 1.20.0.2061]

Ticket submitted in game: (required)
960976

cursive hazel Oct 10, 2023, 9:54 AM

#

There is no day in svs prep week that rewards points for spending treasure capsules

Evidence: (optional but really useful)
I attached screenshots in the ingame ticket

If replicable, how: (optional)
Should be replicable for whole state 1044

Platform: (required)
On android and pc version. Both game versions are the newest available. Usually it is on 2nd day on svs prep week. I tried spending some to test if its a visual bug only, but it is not only visual.

State: (required)
1044

IGN: (required)
Marcijani

Game version no# (can be found in the lower left of load up screen - required)
1.20.0.597

Ticket submitted in game: (required)
961066

ivory pasture Oct 10, 2023, 10:59 AM

#

Explanation: (required)
No HQ skin collection rewards for achieving tier 3 and no extra points given for the collector set.

Evidence: (optional but really useful)
I have raised the Tier of the whole collection set to 3 star but there was no Combat morale bonus given to my account. SS attached.

If replicable, how: (optional)
Fix my collection Tier reward so that i can get the Tier reward bonus for +4 combat morale.

Platform: (required)
Android & PC

State: (required)
920

IGN: (required)
C e n t o

Game version no# (can be found in the lower left of load up screen - required)
1.20.0.3085

Ticket submitted in game: (required)
942703 - 945045 - 957422

WhatsApp_Image_2023-10-10_at_13.47.272.jpeg

WhatsApp_Image_2023-10-10_at_13.47.27.jpeg

toxic frost Oct 10, 2023, 12:37 PM

#

Explanation: (required)

After last Alliance Duel, most of my friends recover troops as usual.... but some of us don't. We had the recover msg, but don't the troops. Yesterday support sent to my friends the troops, to all, but not for me. I can't understand what happen. Are too many troops, +4'5 millions. Hospital was full, and the rest total dead. I need help, many days with most of my soldier died.

Evidence: (optional but really useful)
Can't be competitive! Need my troops!

Platform: (required)
Android & PC

State: (required)
160

IGN: (required)
Wachaaa #11087241

Game version no# (can be found in the lower left of load up screen - required)
1.20.0.3085

Ticket submitted in game: (required)

961250
960030
960017
959806
955990
955068
955062
955056

I never did something like that,... sending too many tickets for something .... but is so many troops, so many time and money lost by a game/event mistake ... can't understand, no respond, nothing.... annoying

Screenshot_2023-10-10-14-25-56-56_31adc454cb6341be574a8086eb6d9093.jpg

Screenshot_2023-10-09-14-30-46-00_31adc454cb6341be574a8086eb6d9093.jpg

raven kraken Oct 10, 2023, 1:15 PM

#

Explanation: (required)
Dont have enough bet attempts in the Path of Water Summit. I bet 3 times previous week, so i only have 1 attempt that left from previous set of matches, while people who bet all 4 bets can bet 4 more, making them have 8 total bets, while i have total 4.

Evidence: (optional but really useful)
screenshots with total amount of my bets and how many attempts to bet i have.

If replicable, how: (optional)
give me my bet chances

Platform: (required)
PC

State: (required)
242

IGN: (required)
Hunter!

Game version no# (can be found in the lower left of load up screen - required)
1.20.0.3085

Ticket submitted in game: (required)
961316

exotic meadow Oct 10, 2023, 7:31 PM

#

🦋Bug: pow
I receive message i pass next round but I didn’t see my team on the board I add screenshots

Evidence: screenshots

If replicable, how: (optional)

🔹State: 1096
🔹IGN: Rasil
🔹Game version 1.20.0.597
🔹Ticket:961512
🔹platform: pc

lime kindle Oct 10, 2023, 9:45 PM

#

🦋Bug:Alliance Duel still no troops back and lots of days of healing in hospital

🔹State: 46
🔹IGN: Rover
🔹Game version latest
🔹Ticket: 954660, 960794, 961694

Platform :ios

Evidence to follow (I have no screenshots of enlistment as that was cleared when I came out of MM but was around 200k infantry)

#

final stone Oct 11, 2023, 12:37 AM

#


I registered yesterday for the Azurtane Heist today at 21 UTC. When I tried to enter the event it told me to Re-Register when i clicked on that it show all times slot full and would not let me re register for the event. I was unable to do the event because it was telling me to re register. 

If replicable, how: (optional)
It happened every time I tried to enter the event 

Platform: (required)
official PC version and AMDA Ryzen series 5000

State: (required)
1203

IGN: (required)
Peaches53

Game version no# (can be found in the lower left of load up screen - required)
v 1.20.0.597

Ticket submitted in game: (required)
961855 

Evidence: (optional but really useful) screenshots below```

Azurtane_Heist_says_to_re-register_but_will_not_let_me.png

RE-REGISTER_SCREEN_PART_2_AZURTANE_HEIST_WILL_NOT_LET_ME.png

craggy briar Oct 11, 2023, 2:31 AM

#

EXPLANATION:
Since October 5, the player hasn’t got his troops back from Alliance Duel. And he can’t make another ticket to follow up.

IGN: J O K E R
ID: 40239137
STATE: 398
PLATFORM: andorid
GAME VERSION #: latest
TICKET #: 954435
EVIDENCE:

native topaz Oct 11, 2023, 2:57 AM

#

Explanation: SvS Prep Day 3 - Aircraft/Heli Parts not giving Points. SvS Prep Dat 4 - Heli parts working but airplane still not.

Evidence: Used the stuff already.

If replicable, how: If I keep upgrading, I’ll get no Points.

Platform: iOS

State: 348

IGN: ♡ JenRocks ♡
Everyone in my Alliance is affected.

Game version no# 1.20.0.2061

Ticket #: 961983

compact sphinx Oct 11, 2023, 3:15 AM

#

Explanation: SvS Prep Day 3 - Aircraft/Heli Parts not giving Points.

Evidence: Used the stuff already.

Platform: android

State: 197

IGN: ▄︻デ¤ гx ¤══━一

Game version no# 1.20.0. 3085

Ticket #: 962007

craggy briar Oct 11, 2023, 4:43 AM

#

EXPLANATION:
Only one round is showing in POW Finals. The round is finished, but the betting still shows the match is still in progress. It shows 0-0. Is this a bug? Is the match counted?

IGN: SirToasty
STATE: 1034
PLATFORM: Android
GAME VERSION #: 1.20.0.3085
TICKET #: 962185

IGN: Newtiodas
STATE: 990
PLATFORM: Android
GAME VERSION #: 1.20.0.3085
TICKET #: 962244

IGN: Chantii☆
STATE: 990
TICKET #: 962220

EVIDENCE:

craggy briar Oct 11, 2023, 4:46 AM

#

craggy briar **EXPLANATION:** Only one round is showing in POW Finals. The round is finished,...

Additional Screenshots

calm flower Oct 11, 2023, 10:06 AM

#

EXPLANATION:
After the alliance duel on 10/5/23, the killed troops and wounded in the hospital were not returned, compensation from 10/11/23 did not return the killed troops in full
IGN: ☣️Dr. Julia☣️
STATE: 928
PLATFORM: Android/Huawei
GAME VERSION NUMBER: 1.20.0.3085
**TICKET NUMBER:*954778, 963000, 963041
PROOF:

Screenshot_20231011_124213_com.kingsgroup.ss.huawei.jpg

Screenshot_20231011_124544_com.kingsgroup.ss.huawei.jpg

Screenshot_20231011_130245_com.kingsgroup.ss.huawei.jpg

Screenshot_20231005_232918_com.kingsgroup.ss.huawei.jpg

proven reef Oct 11, 2023, 11:48 AM

#

Only about 10% of my lost troops have been returned after AD! Lost nearly 1m and only 142k have been returned. 

Evidence: (optional but really useful)
See original report after AD with breakdown vs. New report they sent

If replicable, how: (optional)
NA

Platform: (required) IOS iPhone


State: (required)
816

IGN: (required)
Skelter

Game version no# (can be found in the lower left of load up screen - required)
1.20.0.2061

Ticket submitted in game: (required)
962869
961248
954301

median slate Oct 11, 2023, 11:52 AM

#

[ last infected of level 5k in hero challenges got glitched and there was nothing i could do to kill them]
Evidence: (optional but really useful)
I have the video

If replicable, how: (optional)


Platform: (required)
[ IOS iphone 10{

State: (required)
[583]

IGN: (required)
[snail]

Game version no# (can be found in the lower left of load up screen - required)
[1.20.0.2061]


Ticket submitted in game: (required)
[Provide your ticket number here]```

#

tall nebula Oct 11, 2023, 12:15 PM

#

EXPLANATION:
After the alliance duel [05/10/23], the killed troops were not returned to me. I raised a ticket and heard nothing until just now when I got this mail recovering troops. But there is no correlation. They recovered about half of my dead troops. How hard is it to look at the original mail and recover the troops. As it is I am 100m bp and more than 1m troops down
IGN: Dog
STATE: 985
PLATFORM: iOS
GAME VERSION NUMBER: 1.20.0.2061
**TICKET NUMBER:*954874
*PROOF:

plush quail Oct 11, 2023, 1:29 PM

#


Evidence: Screenshots of Mail outlining losses and Mail of the troops that were returned.

Platform: Android
Samsung s20

State: 985


IGN:  ♪ Nifi ♪

Game version no# 120.0.3085

Ticket submitted in game: 954962

balmy marten Oct 11, 2023, 8:02 PM

#

Cannot log in to game, keep getting “connection lost”
Evidence: (optional but really useful)
Screenshots attached
If replicable, how: (optional)

Platform: (required)
IOS, android

State: (required)
[1053, 1055]

IGN: (required)
[LilRaeofchaos]

Game version no# (can be found in the lower left of load up screen - required)
1.20.0.2061  (ios)
1.20.0.3085 (android)

Ticket submitted in game: (required)
[Provide your ticket number here]```

dusk stag Oct 11, 2023, 8:15 PM

#

sweet plaza Oct 11, 2023, 8:19 PM

#

Server down can't log in or crashed with whirling circle of doom and connection icon 

Evidence: as attached

If replicable, how: (optional)
Every time I retry, clear cookies, force close or try to repair game = same result

2 different accounts on 2 different devices

Platform: (required)
Ios & android

State: (required)
438

IGN: (required)
*Killerfrost* & Brekken

Game version no# 1.20.0.3085 android
1.20.0.2061 ios

Ticket submitted in game: (required) unable to login to submit ticket
[Provide your ticket number here]```

silk portal Oct 11, 2023, 8:45 PM

#

Server down can't log in and no matter what is being done the connection symbol stays stuck on the screen.

Evidence: Screenshots are provided

If replicable, how: (optional)
Every time I retry, restart phone, force close or try to repair game, reboot my inernet connection, etc results are the same each time

Platform: (required)
Android

State: (required)
811

IGN: (required)
⛧⚞ωιкα ᓚᘏᗢ⚟Z♡

Ticket submitted in game: (required) unable to login to submit ticket, game doesn't let me in to access further

[Provide your ticket number here]```

lime kindle Oct 12, 2023, 12:23 AM

#

🦋Bug:Alliance Duel still have troops not revived and has 4 days 23 hours of healing in hospital.
It was strange, hospital kept flashing between empty and not for a couple minutes after MM.

State 775
IGN ☆kat☆
Game version 1.20.0.3085
Ticket 954706, 957441, 963064
Device android

#

slate gyro Oct 12, 2023, 1:53 AM

#

Explanation:
Translation error between player and developer. Players keep complaining that there are too many new features, have begged for months for a slower release schedule. The developers speak English but since they just announced 3 new releases that nobody wants for the next week, there is clearly some sort of translation error happening between players sending their messages and developers receiving those messages.

Evidence:
Screenshots included.

Platform:
All platforms affected.

State:
All states affected.

IGN:
My Name is Lewis

Game version:
1.20.0.3085

Ticket submitted in game:
Can't submit a ticket because it requires a screenshot and trying to add a screenshot crashes the game SINCE YOU SPEND ALL YOUR TIME RELEASING NEW BROKEN CONTENT AND NOT FIXING THE BUGS.

#

Here are some more feedback reports you make us waste our time upvoting just so you can see how many people you can get to jump through hoops only to be ignored.

slate gyro Oct 12, 2023, 2:38 AM

#

More feedback reports you guys ignore.

dim rune Oct 12, 2023, 1:25 PM

#

Explanation: (required)
I ranked 7 in feeding frenzy but I didn’t receive any rewards in mail or reward stash

Evidence: (optional but really useful)
Screenshot

Platform: (required)
iOS

State: (required)
1213

IGN: (required)
☆Bella☆

Game version no# (can be found in the lower left of load up screen - required
v1.20.0.2061

Ticket submitted in game: (required)
964517

outer mango Oct 12, 2023, 7:44 PM

#

Explanation: (required)
Today we should have our alliance duel at 19:00 UTC. But it was automatically finished, with us as winners. But both alliances have the Center build.
So no points for the migo or featured ranking, and everyone had to use (once again) a coin for the migo rewwards.
Our opponents were doing the horde at exactly the same time, the alliance duel was about to start. Maybe this messed it up.
The time in the mail is wrong, because it shows the local normal time, and not the UTC time. This is why we got the Mail at 20:00 (local time).

Evidence: (optional but really useful)

If replicable, how: (optional)
Try to do a horde during the alliance duel? Or maybe with auto open at the same time?

Platform: (required)
All

State: (required)
506

IGN: (required)
Broken Beaver

Game version no# (can be found in the lower left of load up screen - required)
1.20.0.3085

Ticket submitted in game: (required)
965265

meager zenith Oct 12, 2023, 8:14 PM

#

[In the Alliance Duel, players can be attacked in the safe zone during preparation.]

Evidence: (optional but really useful)
[type here]

If replicable, how: (optional)
[type here]

Platform: (required)
[Android] 

State: (required)
[289]

IGN: (required)
[®️ammstein] 

Game version no# (can be found in the lower left of load up screen - required)
[v 1.20.0.3085 ]

Ticket submitted in game: (required)
[965241]```

#

[During the alliance duel, Camps and settlements from other alliances could be attacked.]

Evidence: (optional but really useful)
[type here]

If replicable, how: (optional)
[type here]

Platform: (required)
[Android] 

State: (required)
[289]

IGN: (required)
[®️ammstein] 

Game version no# (can be found in the lower left of load up screen - required)
[v 1.20.0.3085 ]

Ticket submitted in game: (required)
[965245]```

zenith salmon Oct 12, 2023, 10:53 PM

#

[locked out of joining alliances after alliance duels till reset which is locked again for fortress fight]

Evidence: (optional but really useful)
[see screenshots can provide more]

If replicable, how: (optional)
[Leave alliance after Alliance duel and try and join another]

Platform: (required)
[IOS]

State: (required)
[916]

IGN: (required)
[TwistedRemains] 

Game version no# (can be found in the lower left of load up screen - required)
[1.20.0.2061 ]

Ticket submitted in game: (required)
[99938612]```

raw geyser Oct 12, 2023, 11:25 PM

#

median slate ```Explanation: (required) [ last infected of level 5k in hero challenges got gl...

<@&628563208164081690>s please add that this very likely is a result of the Joke-in-a-box: the infected became part of the players team, therefore we can't kill it, but the timeout stopped for some reason. One time when this happended to me this hugger attacked incoming infected as soon as they were close enough, after it was standing next to me for more than a minute.

lime kindle Oct 13, 2023, 1:52 AM

#

Explaination: Not in Alliance Duels alliance but was hit by visiting Alliañce duel player. Lost troops and hospital healing time.

🔹State: 817
🔹IGN: Dutton
🔹Game version 1.20.0.2061
🔹Ticket:965436

limpid crow Oct 13, 2023, 8:36 AM

#

Explanation: (required)
Alliance Duel

During the event, when players teleport to the other state and then tap on shared coordinates in the chat, they cannot tap on the "My settlement" button because it is covered by the alliance duel event banner. It is also not possible to tap on the enemy side of the alliance duel banner because of the "The Summit" button covering it.

Workaround: Tap on the "My settlement" button in the lower left-hand corner to return to your settlement, and then tap on the "Wilderness" button at the same location to return to the outside view again.

Workaround 2: Zoom out until only the "My settlement" button is visible.

Evidence: (optional but really useful)
Please see attached screenshot

If replicable, how: (optional)
Can be replicated by taking part in the alliance duel

Platform: (required)
Noticed on Android (most likely affects all platforms)

State: (required)
244

IGN: (required)
Hawk

Game version no#
1.20.0.3085

Ticket submitted in game: (required)
965902

limpid crow Oct 13, 2023, 8:51 AM

#

Explanation: (required)
Alliance Duel

When launching rallies or sending reinforcements, the march times shown are not correct. This makes it difficult to coordinate rallies and send reinforcements at the right time.

Example: Starting a rally or sending reinforcements shows a march time of 30 seconds. Once the troops march, it will show a time of 1:30 to 2:00 minutes.

If replicable, how: (optional)
Can be replicated by taking part in the alliance duel

Platform: (required)
Noticed on Android (most likely affects all platforms)

State: (required)
244

IGN: (required)
Hawk

Game version no#
1.20.0.3085

Ticket submitted in game: (required)
966144

sudden tartan Oct 14, 2023, 8:52 AM

#

I can't login to the game , I'm trying for 30 minutes to login and I lost my Migo ranking because of this !!!
This is unfair and unacceptable !
Roj Kurdistan
State: 65

gusty tundra Oct 14, 2023, 8:56 AM

#

Explanation: SOS server has connection issues just before end op SVS preparation. Now I missed being within the top 100 ranking and have lost a chance to get Insect boxes for upgrading behemoth in MIGO campaign.
Evidence: See screenshot
If replicable, how: several players from my alliance have this issue
Platform: official PC version on desktop
State: 333
IGN: bio
Game version no#: 1.20.0.597
Ticket submitted in game: I can't login so I don't have one.

livid pier Oct 14, 2023, 9:02 AM

#

Observation:
Players interested in the game watching multiple forums, multiple discords, multiple internet pages, sitting patiently on their buts 10 hours got rewarded. Argument of this being unfair is illogical and one-sided.
Argument about spenders being behind is false, because all kinds of active players used the codes. High/mid/low spenders and free players, everybody with interest and effort to search, or a little bit of luck.
SoS can't issue "equivalent of the highest rewards" to everybody, it would break the microtransaction model. Limited codes must be limited, there are obvious reasons for that.
Limited codes went for 500-1000 people per code. No disbalance happening also considering the actual items issued. (no behemoth parts, no completion capsules/potions, no plasma...)
"remove excess awards"? Fix your attitude. Let people have it. They were fast, attentive, interested and many got rewarded for the first time in their gaming journey.

Consequence:
Luck finally shined on the people with great interest in the game. They got rewarded for their constant search of information about the game or a little bit of random luck.
The envious greedy people are suddenly surfacing with absurd arguments.
Too fast release of new features, countless bugs in every event, increasing spending incentive and broken battle engine are the reasons of people leaving, not some free gift codes.

Suggested Solution:
It's simple. Let them have it.
Exaggerating baseless one-sided arguments doesn't help the game.
Emotionally driven opinions are a flaw.

State number:
Every state

upbeat gazelle Oct 14, 2023, 9:05 AM

#

Observation: Yesterday's giftcodes given out by devs are getting rolled back.
Consequence: Many players are not happy and are gonna quit the game.
Suggested Solution: Keep the rewards and don't make stupid mistakes like this.
State number: ALL

sudden tartan Oct 14, 2023, 9:07 AM

#

This is not the right moment to do this !
Seriously !!!! Login problem right before svs preparation stage ends and before svs warfare stage start !!!! What were you thinking !???
I lost my Migo pre stages ranking ranking because of this and now it's warfare stage and I can't do anything and I can't login bubble up !!!

Roj Kurdistan
State: 65

next oar Oct 14, 2023, 9:08 AM

#

Observation: Oversight by KG has lead to people wasting time redeeming gift codes that have been getting rolled back with interest.
Consequence: People will stop spending and quit the game, because a lot of the people got an advantage over people who didn't use their items, as well as connection issues will lead to people getting burnt while not being able to do anything about it.
Suggested Solution: LET PEOPLE KEEP THEIR REWARDS. It's not our fault, it's yours.
State number: ALL

livid pier Oct 14, 2023, 9:10 AM

#

Observation:
Players interested in the game watching multiple forums, multiple discords, multiple internet pages, sitting patiently on their buts 10 hours got rewarded. Argument of this being unfair is illogical and one-sided.
Argument about spenders being behind is false, because all kinds of active players used the codes. High/mid/low spenders and free players, everybody with interest and effort to search, or a little bit of luck.
SoS can't issue "equivalent of the highest rewards" to everybody, it would break the microtransaction model. Limited codes must be limited, there are obvious reasons for that.
Limited codes went for 500-1000 people per code. No disbalance happening also considering the actual items issued. (no behemoth parts, no completion capsules/potions, no plasma...)
"remove excess awards"? Fix your attitude. Let people have it. They were fast, attentive, interested and many got rewarded for the first time in their gaming journey.

Consequence:
Luck finally shined on the people with great interest in the game. They got rewarded for their constant search of information about the game or a little bit of random luck.
The envious greedy people are suddenly surfacing with absurd arguments.
Too fast release of new features, countless bugs in every event, increasing spending incentive and broken battle engine are the reasons of people leaving, not some free gift codes.

Suggested Solution:
It's simple. Let them have it.
Exaggerating baseless one-sided arguments doesn't help the game.
Emotionally driven opinions are a flaw.

State number:
Every state

#

Observation: many people spent lot of time redeem gift codes, and it's illigal to take them away from our backpack, seems whenever you are not happy you can come and remove any item in our backpack as you wish. Consequence: many people might leave the game, your words are never trusted again. Suggested Solution: let them have it, it's your fault for not managing the codes not us

autumn sphinx Oct 14, 2023, 9:15 AM

#

Stuck waiting to get back in hoping my R4s have been able to explain SvS to the new players before someone rolls in to burn them... Could y'all please fix whatever this 10001 error is? Please?

vapid field Oct 14, 2023, 9:26 AM

#

Observation:
Players interested in the game watching multiple forums, multiple discords, multiple internet pages, sitting patiently on their buts 10 hours got rewarded. Argument of this being unfair is illogical and one-sided.
Argument about spenders being behind is false, because all kinds of active players used the codes. High/mid/low spenders and free players, everybody with interest and effort to search, or a little bit of luck.
SoS can't issue "equivalent of the highest rewards" to everybody, it would break the microtransaction model. Limited codes must be limited, there are obvious reasons for that.
Limited codes went for 500-1000 people per code. No disbalance happening also considering the actual items issued. (no behemoth parts, no completion capsules/potions, no plasma...)
"remove excess awards"? Fix your attitude. Let people have it. They were fast, attentive, interested and many got rewarded for the first time in their gaming journey.

Consequence:
Luck finally shined on the people with great interest in the game. They got rewarded for their constant search of information about the game or a little bit of random luck.
The envious greedy people are suddenly surfacing with absurd arguments.
Too fast release of new features, countless bugs in every event, increasing spending incentive and broken battle engine are the reasons of people leaving, not some free gift codes.

Suggested Solution:
It's simple. Let them have it.
Exaggerating baseless one-sided arguments doesn't help the game.
Emotionally driven opinions are a flaw.

State number:
Every state

livid pier Oct 14, 2023, 9:31 AM

#

Observation:
Players interested in the game watching multiple forums, multiple discords, multiple internet pages, sitting patiently on their buts 10 hours got rewarded. Argument of this being unfair is illogical and one-sided.
Argument about spenders being behind is false, because all kinds of active players used the codes. High/mid/low spenders and free players, everybody with interest and effort to search, or a little bit of luck.
SoS can't issue "equivalent of the highest rewards" to everybody, it would break the microtransaction model. Limited codes must be limited, there are obvious reasons for that.
Limited codes went for 500-1000 people per code. No disbalance happening also considering the actual items issued. (no behemoth parts, no completion capsules/potions, no plasma...)
"remove excess awards"? Fix your attitude. Let people have it. They were fast, attentive, interested and many got rewarded for the first time in their gaming journey.

Consequence:
Luck finally shined on the people with great interest in the game. They got rewarded for their constant search of information about the game or a little bit of random luck.
The envious greedy people are suddenly surfacing with absurd arguments.
Too fast release of new features, countless bugs in every event, increasing spending incentive and broken battle engine are the reasons of people leaving, not some free gift codes.

Suggested Solution:
It's simple. Let them have it.
Exaggerating baseless one-sided arguments doesn't help the game.
Emotionally driven opinions are a flaw.

State number:
Every state

#

Observation:
Players interested in the game watching multiple forums, multiple discords, multiple internet pages, sitting patiently on their buts 10 hours got rewarded. Argument of this being unfair is illogical and one-sided.
Argument about spenders being behind is false, because all kinds of active players used the codes. High/mid/low spenders and free players, everybody with interest and effort to search, or a little bit of luck.
SoS can't issue "equivalent of the highest rewards" to everybody, it would break the microtransaction model. Limited codes must be limited, there are obvious reasons for that.
Limited codes went for 500-1000 people per code. No disbalance happening also considering the actual items issued. (no behemoth parts, no completion capsules/potions, no plasma...)
"remove excess awards"? Fix your attitude. Let people have it. They were fast, attentive, interested and many got rewarded for the first time in their gaming journey.

Consequence:
Luck finally shined on the people with great interest in the game. They got rewarded for their constant search of information about the game or a little bit of random luck.
The envious greedy people are suddenly surfacing with absurd arguments.
Too fast release of new features, countless bugs in every event, increasing spending incentive and broken battle engine are the reasons of people leaving, not some free gift codes.

Suggested Solution:
It's simple. Let them have it.
Exaggerating baseless one-sided arguments doesn't help the game.
Emotionally driven opinions are a flaw.

State number:
Every state

#

Observation: after major connection issue (rollback of codes) there has be constant connection issues.
Cant write messages on alliance or state chat, cant access to reports.

Concequences:
As SvS cc is starting in a couple mins this will be major problem for game play.

Solution: fix what ever is effecting on connection.

States: multible states
Screenshots:

#

cunning moth Oct 14, 2023, 9:58 AM

#

Can’t login since this  morning. Rollback?

Evidence: (optional but really useful)
N.a.

If replicable, how: (optional)
Even after repair and reinstall still connection failure 

Platform: (required)
[type here - operating system, ie IOS, ]
iOS

State: (required)
671

IGN: (required)
Dummy the mummy

Game version no# (can be found in the lower left of load up screen - required)
1.20.0.2061

Ticket submitted in game: (required)
How ? I can’t login

livid pier Oct 14, 2023, 10:00 AM

#

Observation:
Players interested in the game watching multiple forums, multiple discords, multiple internet pages, sitting patiently on their buts 10 hours got rewarded. Argument of this being unfair is illogical and one-sided.
Argument about spenders being behind is false, because all kinds of active players used the codes. High/mid/low spenders and free players, everybody with interest and effort to search, or a little bit of luck.
SoS can't issue "equivalent of the highest rewards" to everybody, it would break the microtransaction model. Limited codes must be limited, there are obvious reasons for that.
Limited codes went for 500-1000 people per code. No disbalance happening also considering the actual items issued. (no behemoth parts, no completion capsules/potions, no plasma...)
"remove excess awards"? Fix your attitude. Let people have it. They were fast, attentive, interested and many got rewarded for the first time in their gaming journey.

Consequence:
Luck finally shined on the people with great interest in the game. They got rewarded for their constant search of information about the game or a little bit of random luck.
The envious greedy people are suddenly surfacing with absurd arguments.
Too fast release of new features, countless bugs in every event, increasing spending incentive and broken battle engine are the reasons of people leaving, not some free gift codes.

Suggested Solution:
It's simple. Let them have it.
Exaggerating baseless one-sided arguments doesn't help the game.
Emotionally driven opinions are a flaw.

State number:
Every state

lyric ice Oct 14, 2023, 10:57 AM

#

Can you imagine .. receiving such message after hunderds of people spend their entire f evening to gather these codes ?! What is the compensation going to be ? 100 caps 1000 food and wood ? it's time to throw the flag in this game cause this is sickening... I'm ready to throw it in.. y'all to ?

chrome nova Oct 14, 2023, 11:15 AM

#

I had over 900 hours speed ups that were inadvertently removed from my backpack. This was a joke why are devs messing with my backpack. I also had some bios that were removed (not given by the codes) if is to mess with my own things just ban the account

weak stirrup Oct 14, 2023, 11:48 AM

#

Bug: SVS got zeroed when unable to login

State: 599
IGN: TacoN4Tor
Game version v1.20.0-3085
Ticket: 967743

#

first hit

turbid minnow Oct 14, 2023, 12:41 PM

#

Bug: SVS got zeroed when unable to login
State: 599
IGN: Bencas
Game version v1.20.0-3085
Ticket: 62231531

slender bison Oct 14, 2023, 1:32 PM

#

Observation:
Players interested in the game watching multiple forums, multiple discords, multiple internet pages, sitting patiently on their buts 10 hours got rewarded. Argument of this being unfair is illogical and one-sided.
Argument about spenders being behind is false, because all kinds of active players used the codes. High/mid/low spenders and free players, everybody with interest and effort to search, or a little bit of luck.
SoS can't issue "equivalent of the highest rewards" to everybody, it would break the microtransaction model. Limited codes must be limited, there are obvious reasons for that.
Limited codes went for 500-1000 people per code. No disbalance happening also considering the actual items issued. (no behemoth parts, no completion capsules/potions, no plasma...)
"remove excess awards"? Fix your attitude. Let people have it. They were fast, attentive, interested and many got rewarded for the first time in their gaming journey.

Consequence:
Luck finally shined on the people with great interest in the game. They got rewarded for their constant search of information about the game or a little bit of random luck.
The envious greedy people are suddenly surfacing with absurd arguments.
Too fast release of new features, countless bugs in every event, increasing spending incentive and broken battle engine are the reasons of people leaving, not some free gift codes.

Suggested Solution:
It's simple. Let them have it.
Exaggerating baseless one-sided arguments doesn't help the game.
Emotionally driven opinions are a flaw.

State number:
Every state

keen jay Oct 14, 2023, 1:34 PM

#

Observation:
Players interested in the game watching multiple forums, multiple discords, multiple internet pages, sitting patiently on their buts 10 hours got rewarded. Argument of this being unfair is illogical and one-sided.
Argument about spenders being behind is false, because all kinds of active players used the codes. High/mid/low spenders and free players, everybody with interest and effort to search, or a little bit of luck.
SoS can't issue "equivalent of the highest rewards" to everybody, it would break the microtransaction model. Limited codes must be limited, there are obvious reasons for that.
Limited codes went for 500-1000 people per code. No disbalance happening also considering the actual items issued. (no behemoth parts, no completion capsules/potions, no plasma...)
"remove excess awards"? Fix your attitude. Let people have it. They were fast, attentive, interested and many got rewarded for the first time in their gaming journey.

Consequence:
Luck finally shined on the people with great interest in the game. They got rewarded for their constant search of information about the game or a little bit of random luck.
The envious greedy people are suddenly surfacing with absurd arguments.
Too fast release of new features, countless bugs in every event, increasing spending incentive and broken battle engine are the reasons of people leaving, not some free gift codes.

Suggested Solution:
It's simple. Let them have it.
Exaggerating baseless one-sided arguments doesn't help the game.
Emotionally driven opinions are a flaw.

State number:
Every state

cold gulch Oct 14, 2023, 2:01 PM

#

Observation:
Players interested in the game watching multiple forums, multiple discords, multiple internet pages, sitting patiently on their buts 10 hours got rewarded. Argument of this being unfair is illogical and one-sided.
Argument about spenders being behind is false, because all kinds of active players used the codes. High/mid/low spenders and free players, everybody with interest and effort to search, or a little bit of luck.
SoS can't issue "equivalent of the highest rewards" to everybody, it would break the microtransaction model. Limited codes must be limited, there are obvious reasons for that.
Limited codes went for 500-1000 people per code. No disbalance happening also considering the actual items issued. (no behemoth parts, no completion capsules/potions, no plasma...)
"remove excess awards"? Fix your attitude. Let people have it. They were fast, attentive, interested and many got rewarded for the first time in their gaming journey.

Consequence:
Luck finally shined on the people with great interest in the game. They got rewarded for their constant search of information about the game or a little bit of random luck.
The envious greedy people are suddenly surfacing with absurd arguments.
Too fast release of new features, countless bugs in every event, increasing spending incentive and broken battle engine are the reasons of people leaving, not some free gift codes.

Suggested Solution:
It's simple. Let them have it.
Exaggerating baseless one-sided arguments doesn't help the game.
Emotionally driven opinions are a flaw.

State number:
Every state

nimble zenith Oct 14, 2023, 2:14 PM

#

Explanation:
Troops unavailable during State versus State. I had one troop march occupying a fortified facility, with 71,979 infantry troops within that march. I own a total of 308,783 infantry as seen in picture evidence attached. I was unable to use more than 6,870 of my infantry troops stationed in my settlement. This visual bug has prevented me from using 229,934 infantry troops in the last minutes of state versus state, round 2.
I note and confirm that i had no troops in my hospital at this time, or any troops in my enlistment building.
The troops were simply shown as unavailable. I can confirm that my battle power did not lower and my troops became available again after round 2 of state versus state ended.

Evidence:
As seen in screenshots attached

Platform:
Android Samsung S20 Ultra

State:
1090

IGN:
Artmiger

Game version no#
V1.20.0.3085

Ticket submitted in game:
967959

grand bridge Oct 14, 2023, 3:30 PM

#

Explanation:
Couldn't able to Purchase Revival Kit during Troop Revival Stage on SVS

Evidence:
As seen in screenshots attached

Platform:
PC and ios17

State:
1144

IGN:
Stormys’ Boo

Game version no#
V1.20.0.597

lethal tree Oct 14, 2023, 4:26 PM

#

Explanation:
[In eighth finals we see 3 duplicated matches for same teams, we bet on one of them and we do not get rewards, because it was betting on duplicated match
Now, in quarter finals there are another duplicated matches and bets already done on one of duplicates]

Evidence: (optional but really useful)
[Screenshots]

If replicable, how: (optional)
[... check the betting page]

Platform: (required)
All

State: (required)
All

IGN: (required)
Lissa-Alissa

Ticket submitted in game: (required)
[966227]

cunning wren Oct 14, 2023, 4:34 PM

#

Explanation:
[Explanation:
[In eighth finals we see 3 duplicated matches for same teams, we bet on one of them and we do not get rewards, because it was betting on duplicated match
Now, in quarter finals there are another duplicated matches and bets already done on one of duplicates]

Evidence: (optional but really useful)
[]

If replicable, how: (optional)
[... check the betting page]

Platform: (required)
All

State: (required)
636

IGN: (required)
~•°ElyraPaler°•~

Ticket submitted in game: (required)
[968230]

lucid birch Oct 14, 2023, 8:32 PM

#

got kicked out of the game 20min before prep stage ended, lost my rank from top50 ( i was 51st) got back in game 1h30min later, almost all time during svs was really hard stay on and internet connection was fine

Evidence: (optional but really useful)
few screenshots

Platform: (required)
both ios and android, phone and tablet

State: (required)
148

IGN: (required)
нєι∂ι

Game version no# 
1.20.0.2061

Ticket submitted in game: (required)
968545

vagrant bison Oct 14, 2023, 9:26 PM

#

Explanation: (required)
lower plasma cost announced in v1.19.85 Patch Notes, but wasn't rolled out to everyone when update was released. I still haven't received it and there has been another update since..

Evidence:
See pic below
Platform:
iOS

State: (required)
919 and 957

IGN: (required)
Allfather and Thor Odinson

Game version no#

v 1.20.0.2061

Ticket submitted in game: (required)
920478

spiral ravine Oct 15, 2023, 3:08 AM

#

I was just making sure it's not a glitch, thanks anyway

velvet hollow Oct 15, 2023, 3:36 AM

#

Can't craft new sentinels, fix your stuff kg, gettin ridiculous

cedar rose Oct 15, 2023, 5:21 AM

#

I can't create a sentinel. There are 9 fragments of the patrolman "dastardly scarer" and 11 common ones, but the game does not allow me to connect them.
Platform: all
State: 1048
IGN: Lisica
Game version: v1.20.0.3085
Ticket: 969137

Screenshot_2023-10-15-07-56-35-687_com.kingsgroup.ss.huawei.jpg

Screenshot_2023-10-15-07-56-32-537_com.kingsgroup.ss.huawei.jpg

Screenshot_2023-10-15-07-33-07-230_com.kingsgroup.ss.huawei.jpg

candid dust Oct 15, 2023, 7:51 AM

#

candid dust Explanation: (required) Combat morale for the completed sets it’s still locked e...

Still waiting for the full fix of this problem… starlight metropolis is now correct, harvest season still bugged

obsidian goblet Oct 15, 2023, 8:34 AM

#

harsh ridge Oct 15, 2023, 12:08 PM

#

 I want to ask about what happened yesterday. I had a problem when they took  bios and speeds  They even took what I had before
Evidence: (optional but really useful)


If replicable, how: (optional)


Platform: (required)
Android  

State: (required)
946

IGN: (required)
MAYA
Game version no# (can be found in the lower left of load up screen - required)
Latest version 

Ticket submitted in game: (required)
969732

exotic meadow Oct 15, 2023, 5:00 PM

#

🦋bug: missing items from my backpack after claiming gift codes.

Explanation:
The Devs resumed the objects of the gift codes but have also subtracted other objects

If replicable ,how:
Im waiting some official explain form Kings Group about what happened and why the stole items from backpack?

🔹State number 168
🔹Ing: Ozy
🔹game version: latest
🔹platform:all
🔹Ticket 970187

gusty tundra Oct 15, 2023, 8:09 PM

#

Explanation: SOS server has connection issues just before end op SVS preparation (2023-10-14). Now I missed being within the top 100 ranking and have lost a chance to get Insect boxes for upgrading behemoth in MIGO campaign.
Evidence: See attached screenshots (it also shows the time GMT+1 and that there is nothing wrong with my internet connection).
If replicable, how: several players from my alliance have this issue
Platform: official PC version on desktop
State: 333
IGN: bio
Game version no#: 1.20.0.597
Ticket submitted in game: 969626 & 969785 (both have gotten an automated message and were set on complete)

#

Lost_100_ranking_because_of_connection_issues_-_rank_100_points.png

Lost_100_ranking_because_of_connection_issues..png

Prove_of_connection_issues_with_current_time_few_min_before_end_of_SvS_prep.png

zinc river Oct 15, 2023, 8:38 PM

#

Explanation: SOS server has connection issues just before end op SVS preparation (2023-10-14).
Some of my members tried to login, but couldn’t. Spoke to them on discord while they kept on trying to login, so nothing wrong with their internet…
They got zeroed, so couldn’t play warfare anymore and are still healing and getting their enlistment out….
He said: if it was because I forgot a bubble or I lost them all fighting, I wouldn’t care. But this is just 💩, not my fault, but the fault of the game.

State: 547
IGN:
Game version no#: the latest
Ticket submitted in game: 967702 (got an automated message and was set on complete)

restive stag Oct 16, 2023, 1:18 AM

#


Evidence: screenshots

If replicable, how: (optional)
[type here]

Platform: Android

State: (required) 898

IGN: (required) omnichief

Game version no# latest version

Ticket submitted in game: 970661

zinc ridge Oct 16, 2023, 6:14 AM

#

Explanation : Vizual bug on ranking on October Festival event

Evidence:
As seen in screenshots attached

Platform:
Android Samsung S22

State:
276

IGN:
Bad Witch Lumi

zinc ridge Oct 16, 2023, 8:59 AM

#

zinc ridge Explanation : Vizual bug on ranking on October Festival event Evidence: As seen...

livid pier Oct 16, 2023, 9:10 AM

#

Explanation : unable to buy any King of the Hill items 100gold

Evidence:
As seen in video

Platform:
iOS, PC Client,

State:
1054

IGN:
Mazikeen, Cain not Abel, Hoppy, Athena, Foxy, (yes 5 members in same alliance with same problem)

Ticket submitted in game: 972433

livid pier Oct 16, 2023, 11:18 AM

#

Explanation : pow was there many people played but now removed from event list without any explanation, these days dev doing everything they like, remove events, steal items from our backpack, and as explain they say it was bug, when mm is fully bugged they call it new features

Evidence:
The only ss I have of today pow

Platform:
Android

State:
744

IGN:
Warrior.

storm sedge Oct 16, 2023, 1:20 PM

#

Path of water event has vanished state 1233

next oar Oct 16, 2023, 1:30 PM

#

Explanation: MIGO Survival Guide progress has disappeared.
Evidence: Screenshot
Platform: Official PC
State: 1143
IGN: asset

livid pier Oct 16, 2023, 2:20 PM

#

Explanation: MIGO Survival Guide progress has disappeared.
Evidence: Screenshot
Platform: Official PC
State: 1143
IGN: Negan

heavy siren Oct 16, 2023, 2:26 PM

#

Posted for Player: anne1053

Explanation: Players in my alliance suddenly experienced a drop in BP. We checked the logs and saw that we lost BP without a clear reason. We have no injured troops or had any attacks during that time.
Evidence: See screenshot
If replicable, how: N/A
Platform: Apple
State number: 1153
IGN: Anne
Game version no: 1.20.0.2061
Ticket submitted in game: 971725

(EDIT: This has been caused by the MIGO survival Guide disappearance)

loud violet Oct 16, 2023, 2:41 PM

#

Explanation: No Pow in my state as well..It completely vanished!
Evidence:The only ss I have..Hope its sufficient

Platform:
Android

State:
885

IGN:
In-Sane

river sun Oct 16, 2023, 2:44 PM

#

I chose the Alliance Throwdown task of raising my highest chief gear badge by 1200 points. It showed as completed and i gained the points. It popped up as an option again, so selected it again. I completed the task for the second time, but it was not showing as completed. Infact it showed as 0/1200. Thinking I had done something wrong I went in again and recompleted the task, but it is still showing as 0/1200.

rigid sparrow Oct 16, 2023, 3:10 PM

#

Explanation all progress in the Insectorium Survival guide has disappeared. Platform IOS. State 1148 IGN Mr Stubborn

exotic meadow Oct 16, 2023, 3:51 PM

#

🦋BUG:enlishment office

Explanation:
the enlistment office work very slow I have there more than 1 month until now not finished.

🔹ign : ฿lacӄ₮iger
🔹state:213
🔹Ticket: 971693
🔹game version :1.20.0.3085
🔹platform :pc/android

Second account same issue

🔹ign :blacktiger
🔹state:213
🔹Ticket: 971705
🔹game version :1.20.0.3085
🔹platform :pc/android

native topaz Oct 16, 2023, 5:57 PM

#

Explanation: (required)
As usual i logged into the game in morning IST timezone and checked that my BP was over 55m. But after we infected i closed the game and after few hours logged back and see my account lost around 2m power

Evidence: (optional but really useful)

Before the issue
After the issue

If replicable, how: (optional)
N/A

Platform: (required)
iOS iPad Air 5 M1

State: (required)
1067

IGN: (required)
Sai

Game version no# (can be found in the lower left of load up screen - required)

V 1.20.0.2061

Ticket submitted in game: (required)
972075

modest nebula Oct 16, 2023, 6:52 PM

#

Explanation: MIGO Survival Guide progress has disappeared.
Evidence: Screenshot
Platform: Official PC
State: 1147
IGN: Survivor.295133

slender elbow Oct 16, 2023, 7:39 PM

#

Explanation: Bug with buildings in the settlement. It is impossible to put a building in empty space. “There is already a building on this site,” but there is nothing there.
Evidence: Video
Platform: Official PC
State: 1149
IGN: ◦•●❤♡ Ìgðr ♡❤●•◦

valid jewel Oct 16, 2023, 8:03 PM

#

Explanation: Event - Metamorphix Survival Guide progress has disappeared.
Evidence: Screenshot
Platform: Official PC
State: 1146
IGN: ɮʊɖɖɦǟ
Ticket-ID: 972353

wide egret Oct 16, 2023, 8:10 PM

#

Always Connection troubles delays and other trash on trap!

Evidence: (optional but really useful)
Screenshots

If replicable, how: (optional)
Devs can try to fix it

Platform: (required)
Android ROG Phone 5

State: (required)
958

IGN: (required)
AVATAR

Game version no# (can be found in the lower left of load up screen - required)
1.20.0

Ticket submitted in game: (required)
972223 and 960165```

zinc river Oct 16, 2023, 8:13 PM

#

Explanation: missing hero gens to do hero trails, while they said we would get them when sending a request via CS….
BUT the request got closed immediately WITHOUT the needed frags to locate (why are you making it so so hard?)
Jeb frags needed
Evidence: Screenshot
State: 547
IGN: Numpty
Ticket submitted ingame: 961693

grim nest Oct 16, 2023, 9:26 PM

#

OBSERVATION:
Pow event as been removed without any explanation

**STATE #:**1185

IGN: Tokyo ガーリー
ID: 131349218

CONSEQUENCE:
Pow rewards lost

SUGGEST SOLUTION:
Bring it back and Compensation rewards

slender elbow Oct 16, 2023, 11:01 PM

#

Explanation: MIGO Survival Guide progress has disappeared.
Evidence: Screenshot
Platform: Official PC
State: 1149
IGN:◦•●❤♡ Ìgðr ♡❤●•◦

next oar Oct 17, 2023, 1:05 AM

#

Explanation: Sharkee statue from PoW:Summit shop for 12 000 Red Tickets ($600) is bugged and only gives you 250 march capacity (not even upgradable).
Evidence: Screenshots
Platform: Official PC
State: 1143

livid pier Oct 17, 2023, 2:51 AM

#

Explanation: MIGO survival guide progress has disappeared
Evidence: check images
Platform: ios
State: 1101
IGN: .Knight.
Game version no# 1.20.0.2016
Ticket Number 273029

south sable Oct 17, 2023, 4:04 AM

#

Explanation: I bet on 4 POW quarterfinal matches and only received bet tickets for 3 matches. Even though all 4 teams I bet on won and entered the semi-finals, the error shows 2 matches are the same on 1 betting table.
Evidence: Screenshot
States: 670
IGN: [Simon]
Tickets sent to ingame: 973143
Game version: V1.20.0.3085

#

livid pier Oct 17, 2023, 4:07 AM

#

Explanation: MIGO survival guide progress email stating it is fixed. It is not.
Evidence: check images
Platform: ios
State: 1101
IGN: .Knight.
Game version no# 1.20.0.2016
Ticket Number 273029

wanton hedge Oct 17, 2023, 5:00 AM

#

Explanation: Survival progress reset back to 0 email stating it is fixed. It is not.
Evidence: Screenshot
Platform: PC
State: 1141
IGN: impossibruh

final prairie Oct 17, 2023, 6:09 AM

#

Explanation: Survival progress reset back to 0 email stating it is fixed. I was at lvl 33 or so, but now I only have points for lvl2. The survival guide was reset with zero points to assign unless you leveled up part of the insectarium.
Evidence: Screenshot
Platform: PC and android
State: 1100
IGN: Mergathal

thin locust Oct 17, 2023, 6:28 AM

#

Explanation: Survival guides progress reset back to 0 although compensation email is stating that it is fixed. Issue is definitely not fixed.
Evidence: Screenshot
Platform: ALL
State: 1148
IGN: MrsAxona

flint ingot Oct 17, 2023, 6:33 AM

#

they said, they fixed the apocalypse survival guide but still no skill point coming back... state 1151

quasi zephyr Oct 17, 2023, 6:34 AM

#

Explanation: MIGO survival guide is not fixed yet, no tactic points got back. The system message says that the error has been fixed while it actually hasnt been fixed..
Evidence: Screenshots
Platform: Android (Realme 9 pro)
State: 1144
IGN: YuniTheDevil
Version: 1.20.0.3085
Ticket: 973335

Screenshot_2023-10-17-08-00-07-90_31adc454cb6341be574a8086eb6d9093.jpg

Screenshot_2023-10-17-08-00-10-59_31adc454cb6341be574a8086eb6d9093.jpg

Screenshot_2023-10-17-08-01-05-27_31adc454cb6341be574a8086eb6d9093.jpg

rigid sparrow Oct 17, 2023, 7:47 AM

#

 Compensation email state’s survival guide missing points issue is fixed but tactic points are still missing 


Evidence: (optional but really useful)
[type here]

If replicable, how: (optional)
[type here]

Platform: (required)
IOS 

State: (required)
1148
IGN: (required)
MrStubborn



Game version no# (can be found in the lower left of load up screen - required)
[Type version number here ]

Ticket submitted in game: (required)
973500

#

vocal fiber Oct 17, 2023, 8:04 AM

#

#

Explanation: MIGO Survival Guide progress has disappeared
Evidence: Screenshots
Platform: IOS
State: 430
IGN: 伊澤乂EZ乂

next oar Oct 17, 2023, 9:13 AM

#

Explanation: MIGO Survival Points still missing although the Developers think the issue has been fixed.
Evidence: Screenshots
Platform: PC
State: 1143
IGN: asset
Version: Latest

stark flicker Oct 17, 2023, 12:17 PM

#

Hello. I am almost finished the research, but the points in the survival manual have been reset to 0, why?

Evidence: 
screenshot in below

If replicable, how: (optional)
Not true, no points returned impossible to start searches 

Platform: 
Android/IOS

State: 
1151

IGN: 
Robegio

Game version 
latest update

Ticket submitted in game:
973862

12 upvote and 1 updown```

#

Hi Chief! If you have a similar issue, you may upvote the report. Thank you Thanks

lament silo Oct 17, 2023, 12:27 PM

#

After apocalypse survival guide "fix" i am missing 1 or 2 levels(5-10 tactic points). I leveled the same as i did before the bug and i had 5 or 10 points into total warfare 2

Evidence: Added screenshots

If replicable, how: (optional)
[type here]

Platform: (required)
Android, samsung

State: (required)
1148

IGN: skuvarn

Game version no# 1.20.0.3085

Ticket submitted in game: 
973897

exotic meadow Oct 17, 2023, 3:30 PM

#

🦋bug :LOST BIOS

Explanation:I used to have 60k+ bios, now I only got 8k. What’s happening?
And from this 8k, i just collected 6k compensation from mail
What happened to rest of my bios?
Yesterday i checked i had 60k+

Evidence: see ss I check biocap in game

🔹 IGN : Cozy Hipster
🔹 STATE:1144
🔹 Platforms: PC & ios17
🔹 game Version : 1.2.0.130
🔹 Ticket: 974129

flat smelt Oct 17, 2023, 5:42 PM

#

Bug: tickets from bet pow

Explanation: in lat pow bet one alliance was double betting. I bet only for one and didnt get win tickets, didnt get back also my tickets that i put in bet
Evidence: photo

Ign: fluffy bunny
State: 900
Game version: 1.20.0.2061
Platform: ios
Ticket:969366

#

tired notch Oct 17, 2023, 5:43 PM

#

Explanation: AH registration error- registered ah utc5 but i cant join and i got message "re-register" so i re-registered utc9 again. But i cant join either and same message "re-register" whenever i got this message, i did re-register but i cant play at all. And my registration is always done.
Evidence: Screenshots
Platform: android
State: 1096
IGN: langstrumpf
Remakrs : i was rank 1 of migo at the moment. If i cant play AH, i stop playing game. You have to give me rewards and migo points both.

#

tacit bloom Oct 18, 2023, 7:14 AM

#

bug : THE SUMMIT | BETTING STORE

Explanation: Even though I have the required rank, I cannot redeem my tickets in the store. My entire team cannot redeem this. I've reported this several times in the game now, but nothing happens.

Evidence: see screenshot

IGN : Leni
STATE: 1080
Platforms: ios 17.0.3
game Version : 1.20.0
Ticket: 975107

#

zinc river Oct 18, 2023, 8:53 AM

#

Bug:
PoW betting
Explanation
Since the devs know perfectly when all the events ingame are, they planned a few pow matches during SvS warfare….
They figured that out, so they rescheduled….
But instead of rescheduling, they created a new match, so all the bets on the original match are still on “match still ongoing”
Ticket is STILL open, this doesn’t need to take 3 days to solve it guys. Please look at the rescheduled matches, who won, and hand over the rewards to the players in the original match. Do your work so these tickets can be closed.
Evidence attached ss
Ingame name: Dirty Wet Groot
State: 547
Platform: iOS
Game version: latest
Ticket number: 969519

dim rune Oct 18, 2023, 10:54 AM

#

Explanation:
World Event Horde was closed before the countdown ended, the WE rewards were lost and alliance (WWS) couldn't complete event. We lost a lot of MIGO glory and points

Evidence:
See screenshot

Platform:
Android. Samsung galaxy S23 Ultra

State:
1217

IGN:
Eńv¥

Game version no#
1.20.10.3110

Ticket submitted in game:
975017

sand rapids Oct 18, 2023, 11:27 AM

#

Explanation:
World Event Metamorphix Tasks close upon clicking each one. This results in more clicking, and an unsatisfactory player experience. It should stay open to collect all tasks which are completed fully.

Evidence:
See attached video

Platform:
Android, Motorola 5G Stylus

State:
180

IGN:
Liannin

Game version no#
1.20.10.3110

Ticket submitted in game:
975538

night ridge Oct 18, 2023, 11:47 AM

#

Explanation:
Cost of statues in Star Ascension Event shows one price, but charges another

Evidence:
See pic

If replicable, how:
Unknown

Platform:
HuaWei App Gallery, Samsung galaxy tab S8+

State:
831

IGN:
Hilux Surf

Game version no#
V 1.20.10.3110

Ticket submitted in game:
975526

gleaming acorn Oct 18, 2023, 12:43 PM

#

Explanation:
Path of Water: The Summit --> Activities --> Best --> Finals: Eighth-Finals. Bet: team "Lovers" vs team "Unrelenting". Team "Lovers" already Won and go to next Quarter-Finals. I bet on team "Lovers" and I won. Send me mine 10000 tickets which I won. It's game bug which shows "match still ongoing". Math has already ended. So I'm waiting mine 10 000 tickets in game mail.

Evidence:
Screenshots

Platform: (required)
Android + PC

State: (required)
635

IGN: (required)
`Yu

Game version no# (can be found in the lower left of load up screen - required)
1.20.10.3110

Ticket submitted in game: (required)
965733

Ticket was open: 2023-10-13 and no answer.

short sonnet Oct 18, 2023, 12:56 PM

#

Explanation: Behemoth marches aren’t being saved in pow tournament marches after update!!!!!
Evidence: video
Platform: iPhone
State: 1000
IGN: ☆ƝƳҲty-9☆
Game version: the most recent update
Ticket submitted: added screenshot
Ticket was open: 2023-10-18 and general answer, ss provided.

#

#

#

celest hill Oct 18, 2023, 3:55 PM

#

Explanation: PoW spectate in finals doesn't work just black screen. Happened to several other accounts too.
Evidence: check image
Platform: Bluestack
State: 120
IGN: -AmY-
Game version no# v1.20.10 - Latest update (The one that came today)

gloomy parrot Oct 18, 2023, 5:03 PM

#

I have tried using biocaps to unlock more level in tempest arm growth, but the levels doesnt get unlocked yet my biocaps are gone. I have used around 8000 biocaps, 4200 at first and i thought "now one level need more than 1200?" so i opened 4300 more from backpack and used it again, now I only have 55??? I have checked in self service tools, but it doesnt get recorded too. Biocaps used, gone, level in arm growth isnt increased at all?? Please give my biocaps back and fix the bug on arm growth and biocap usage.


Evidence: 
attached

If replicable, how: (optional)
Screenshot

Platform:
IOS

State: 
924

IGN: (required)
レイチェル

Game version no# (can be found in the lower left of load up screen - required)
1.20.10.2079

Ticket submitted in game: (required)
976019```

pallid jacinth Oct 18, 2023, 6:25 PM

#

gusty tundra Oct 18, 2023, 7:29 PM

#

Again the new update is not tested properly. The building progress of of the barricade is shown over the main control buttons. Amateurs 😔

#

#

vagrant kindle Oct 18, 2023, 7:39 PM

#

Trying to change heroes for a rally and error comes up 

Evidence: (optional but really useful)
Screenshot

If replicable, how: (optional)
Screenshot

Platform: (required)
Apple

State: (required)
825

IGN: (required)
Ally-lis

Game version no# (can be found in the lower left of load up screen - required)
1.20.10.3110

Ticket submitted in game: (required)
-```

vagrant kindle Oct 18, 2023, 7:39 PM

#

vagrant kindle ```Explanation: (required) Trying to change heroes for a rally and error comes u...

fading iron Oct 19, 2023, 2:12 AM

#


Evidence: even mod staff are experiencing it.

If replicable, how: type in chat state chat or world chat

Platform: (required)all

State: reported in multiple states.

IGN:
1) Alleviator of Pain
2) hammeringzombi

Ticket number: 978290

Game version no# today 10-18-2023

south sable Oct 19, 2023, 5:12 AM

#

Explanation: There are huge differences in the POW shop between states, in state 797 there are crystals, materials to upgrade squadrons, in state 670 there are only speedups, gold fragments and skin tickets

Evidence: Screenshot with notes on the photo


Platform: (required)all

States: 670

IGN: [Simon]

Tickets sent in game: 976963

Game version: v1.20.10.3110

dense owl Oct 19, 2023, 6:57 AM

#

Explanation: It just showed up today. the date is 10/16, today is 10/19.
Why too many events this week? and where was this event for 4 days?

Evidence: Screenshot with notes on the photo


Platform: (required)all

States: 122

IGN: VIK

Game version: v1.20.10.3110

vapid field Oct 19, 2023, 7:07 AM

#

Explanation: it doesnt let me to use bios for this, still bugged

Platform: all

States: 688

IGN: Lisa
Ticket number: 942945
Game version: v1.20.10.3110

thin locust Oct 19, 2023, 7:26 AM

#

Explanation: After the latest Update and Repair of the game, i cannot click on the tasks pop-up, it keeps closing.

Platform: ALL

States: 1148

IGN: MrsAxona

Game version: v1.20.10.3110

Ticket Number: 977238

wanton torrent Oct 19, 2023, 8:10 AM

#

Explanation: empty mushy’s shop
State:1234
Platfrom:ios
Mushy’s lvl:50
Game version: last

humble mauve Oct 19, 2023, 10:39 AM

#

I don't suffer from strabismus align the text
Where has mail optimization gone?
What about the "Contribution to Science" buttons
why does the game not allow me to view the task list

Evidence: (optional but really useful)
Screenshot

If replicable, how: (optional)
Screenshot

Platform: (required)
Android

State: (required)
65

IGN: (required)
FROST

Game version no# (can be found in the lower left of load up screen - required)
1.20.10.3110

Ticket submitted in game: (required)
4290695

exotic meadow Oct 19, 2023, 3:10 PM

#

🔹BUG :pow can’t play round

🔹Explanation :I received emails that my team and I had passed to the next round of POW on October 9th.
The day of the battle my team aren’t able to join the battle, we didn’t see our team on the board,no show our fight . I immediately reported the problem with the ticket number 961512 date October 10th.
I received an answer to my ticket only on October 17th at the end of the round and I couldn’t play.

🔹evidence: see screenshots
🔹if replycable, how:
This problem prevented me and my team from continuing and accessing the finals and for this I ask to have compensation.

🔹State: 1096
🔹IGN: Rasil
🔹Game version 1.20.0.597
🔹Ticket 977105
🔹platform: pc

thin locust Oct 19, 2023, 7:06 PM

#

🔹BUG : Game crashes in the Match Found screen in POW

🔹Explanation : Game crashes when the Match Found screen in POW appears. Restart did not help. Team said they received an error when attempting to invite me back saying that i was already in a team.

🔹evidence: see screenshot
🔹if replicable, how:
After 4-5 matches, the game started crashing with the same team. Did not check after repair yet

🔹State: 1148
🔹IGN: MrsAxona
🔹Ticket: 978119
🔹platform: PC

queen crescent Oct 19, 2023, 7:15 PM

#

Explanation:
Since yesterday’s update, the Mushy’s Store in Fungal Tides event have become empty even if the event will still continue for several weeks.
No more Mushy Gifts that are supposed to refresh every 2 days, no more regular rewards, even if I didn’t purchase anything yet.
Repairing the game and even installing it on a phone didn’t help

Evidence:
See screenshot

Platform:
official PC version and Android on a Samsung A71

State:
1234

IGN:
Jabberwock

Game version no#
1.20.10.614

Ticket submitted in game:
978108

silk wasp Oct 19, 2023, 10:44 PM

#

Explanation:
Testing state: 864. Event: Survival Royal. We were supposed to receive 3 Survival Badges on the first day. We received just 1.

Evidence:
See screenshot

Platform:
All

State:
864

IGN:
Keksy

Game version no#
1.20.10.614

Ticket submitted in game:
978319

inner agate Oct 20, 2023, 2:28 AM

#

Explanation:
I'm not sure if it was a bug or a feature... but 2mths ago the Tactical Drills to level 200 suddenly became doable with 1 attack per level to complete, followed by the levels becoming unpassable again a few hours later. A day or so after it was possible to do them again with a few attacks each level, then another 50 levels were added the following week, and again those who were in-game completed them all, followed by them becoming unpassable again... And a month ago this seemed to be finally fixed, but those who hadn't already achieved level 250 have now been stuck on levels 245-249 ever since. And as there are only 18 days left, could you kindly attend to this so the rest of us can complete the Joint Exercises too please, and thanks!

Evidence:
See screenshots

If replicable, how:
Myself and many members of my alliance & state have repeatedly tried to complete the levels for the last month

Platform:
Android

State:
369

IGN:
Blue

Game version no#
v 1.20.10.3110

Ticket submitted in game:
978543

versed magnet Oct 20, 2023, 3:07 AM

#

Explanation: Troops get stuck during march in POW making it impossible for me to move them, it either shows 1 second until reaching the destination or no time.

Platform: (required)
iOS playing on a Macbook Air

State: 946

IGN: Spooky ducky
Game version no# 1.20.10.2079

Ticket submitted in game: 978592

restive stag Oct 20, 2023, 3:14 AM

#


Evidence: screenshot
If replicable, how: (optional)
[type here]
Platform: Android
State: 902
IGN: (required) CR@Z
Game version no# latest
Ticket submitted in game: 978600

#

This goes with the attached report

gentle sleet Oct 20, 2023, 4:47 AM

#

BUG
Explanation:
Keep getting a message saying there is a building in the spot when clearly there is not.
Has been happening for months.

Evidence:
See screenshots
Frustrating AF and can not move things around leaving wasted space… island was supposed to create more space.

Platform:
iOS maybe all ?

State number
29

IGN:
Sallou

livid pier Oct 20, 2023, 8:45 AM

#

Explanation:
Double click collects twice. A lot of players are abusing it and not reporting it. I personally careless but to me its seems unfair against fair players who are not aware of it.

P.S. I'm really tired that Your team makes too many mistakes and get away with compensation. Every second time there is a mistake like your company doesn't earn enough and hiring students for meal. If you have a lot of workers for prestige then fire half which will be good for budget and other half will start finally working.

Evidence:
attached

If replicable, how: (optional)
Screenshot

Platform:
ALL

State:
1171

IGN: (required)
GOAT (129794928)

Game version no# (can be found in the lower left of load up screen - required)
1.20.10.210

Ticket submitted in game: (required)
979028

hollow forum Oct 20, 2023, 9:43 AM

#

BUG
Explanation:
Keep getting a message saying there is a building in the spot when clearly there is not.
Has been happening for months.

Evidence:
See screenshots
Frustrating AF and can not move things around leaving wasted space… island was supposed to create more space.

Platform:
iOS

State number
63

IGN:
VoobrazhaemyDrug

elder pendant Oct 20, 2023, 10:55 AM

#

Explanation: bought storm artifact packs. created: blue/purple/gold artifacts worn by the heroes, then the game disconnected and when restarted all the storm artifacts created were gone and the materials for their construction were not returned.....

Evidence: (optional but really useful)
Screeshot

If replicable, how: (optional)
screenshot

Platform: (required)
official PC windows 10 PRO

State: 1151
[Type your state number here]

IGN:Robegio

Game version no# (can be found in the lower left of load up screen - required)
1.20.10.3110

Ticket submitted in game: (required)
979124

rugged stump Oct 20, 2023, 1:56 PM

#

Explanation:
The command station can not be found in the players settlement. It is not hidden either.

Evidence:
See screenshot

Platform:
Android

State:
587

IGN:
♧♤H@M●Di♤♧

Game version no#
Latest version

Ticket submitted in game: (required)
979166

livid pier Oct 20, 2023, 3:04 PM

#

Explanation: (required)
Battle Royale bug + lags
First attempt to play Survival Royal was broken. black screen in field part. i couldn't move and play 1st minutes. i couldn't collect any prizes later cause all settlement empty and my health was low cause I after game reset was in toxic mist zone. I was just 16th while other attempts i was 2 x 2nd

Evidence: (optional but really useful)
Screenshot. I logged back in the poison mist with lowHP.

If replicable, how: (optional)
lost of prizes

Platform: (required)
Android

State: (required)
1083

IGN: (required)
Strong OLy

Game version no# (can be found in the lower left of load up screen - required)
1.20.10.3110

Ticket submitted in game: (required)
Yes 979659

gleaming acorn Oct 20, 2023, 4:33 PM

#

Explanation:
The Path of Water event. On October 19, the rewards in event were minimal: gold fragments and speed up. Having a meager choice, I bought speed up/golden fragments and spent tickets. On October 20, you added pink crystals and supplies for the plane. And now I can't buy them, because now I certainly don't have enough tickets to buy all the crystals! I ask you to remove from my backpack all speed up research and gold fragments which I bought in the store on October 19, and return the tickets back to me. I want to buy pink crystals. Stop deceiving me! I want to buy crystals and consumables for the plane, which you added AFTER people bought other lots.

Evidence:
Screenshots

Platform: (required)
Android + PC

State: (required)
635

IGN: (required)
`Yu

Game version no# (can be found in the lower left of load up screen - required)
1.20.10.3110

Ticket submitted in game: (required)
979832

livid pier Oct 20, 2023, 6:35 PM

#


The current released version is 1.20.10. The Amazon AppStore has 1.20.0. I have contacted Amazon and they advised it’s on the devs of SOS to release the update on the Amazon AppStore. Can you please take a look into this?

Evidence: (optional but really useful)
Screenshot

If replicable, how: (optional)
[type here]

Platform: (required)
Andriod/ AppStore: Amazon

State: (required)
1034

IGN: (required)
SirToasty

Game version no# (can be found in the lower left of load up screen - required)
1.20.0.3085

Ticket submitted in game: (required)
[Provide your ticket number here]```
980028 and 979993

lime kindle Oct 20, 2023, 6:46 PM

#

🦋Bug:tryed to enter A Heist in last time slot 21.00 utc was unable to enter even though had booked time. Main issue was that I had to use migo coins as it was the last slot for AH and I also lost my weekly rewards both from capping points and from any rank. I have requested compensation for all. Others had the same issue for the same time slot.

🔹State: 989
🔹IGN: Amalia®️
🔹Game Platform: android , iOS or pc: Android
🔹Ticket: 978359 (current ticket in processing mode) - 974579 bug report (opened and closed at the day of the incident)

mild jewel Oct 21, 2023, 12:25 AM

#

Explanation : You have taken away my storm weapons

State: 864

Platform: Huaweii

IGN: Duck Adri

Evidencia: Screenshots

ID: 93588364

Screenshot_20231020_181955_com.kingsgroup.ss.huawei.jpg

coral yew Oct 21, 2023, 4:12 AM

#

on PC version of the game the details come up down the bottom when you click on it and some dont work at all

south sable Oct 21, 2023, 4:22 AM

#

Explanation: In the picture and package it says to reach 100% progress to receive 10 legendary molds, but in the reward there are only 2.

   Proof: Take a look at the screenshot


   Platform: (required)all

   States: 670

   IGN: [Simon]
   Ticket sent to the game: 980759

   Game version: v1.20.10.3110

mellow sky Oct 21, 2023, 6:54 AM

#

Explanation:
The command station can not be found in the players settlement. It is not hidden either.

Evidence:
See screenshot

Platform:
Android

State:
587

IGN:
♧♤H@M●Di♤♧

Game version no#
Latest version

Ticket submitted in game: (required)
979166

#

I don't know for how long i should be waiting for replay here or in game ? That's unacceptable

undone cobalt Oct 21, 2023, 8:48 AM

#

Explanation: (required)
Cannot spend points in mushy store in Fungal Tides event.

Evidence: (optional but really useful) TV
Will add a screenshot below

If replicable, how: (optional)
Has been a problem for forty-eight hours. Have tried repair game but not fixed issue.

Platform: (required)
Android phone Motorola Moto g(7) power

State: (required)
1230

IGN: (required)
136473300

Game version no# (can be found in the lower left of load up screen - required)
Latest (cannot read numbers on screen) but the problem began with the update a few days ago.

Ticket submitted in game: (required)
981118

#

lime wasp Oct 21, 2023, 12:55 PM

#

Explanation: (required)
When there are more than 10 people in a rally, we can't check the troop formation of from the 10th joiner.

Evidence: (optional but really useful)
Please check the screenshots

If replicable, how: (optional)
Start a rally and ask 10 or more people to join

Platform: (required)
Android Samsung S10+

State: (required)
1019

IGN: (required)
rod

Game version no# (can be found in the lower left of load up screen - required)
V1.20.10.3110

Ticket submitted in game: (required)
981460

next oar Oct 21, 2023, 1:54 PM

#

Explanation: Won against swag in Semi-Finals of PoW:Summit and didn't receive my 200 Red Tickets for winning, and neither did any of my teammates. We just got the Finals Match confirmed, and that's it. Nothing inbetween. We lost in the finals, and didn't receive any tickets for it either.
Evidence: See screenshots.
If replicable, how: I don't know, try winning a semi-finals game in PoW:Summit?
Platform: PC Original Client
State: 1143
IGN: asset
Game version: Latest.
Ticket submitted in game: 981559

modern rose Oct 21, 2023, 2:48 PM

#

Explanation: When you tap on a tempest arm, you see the hero it is equipped to. When you tap on that hero portrait, it will go to that hero, but the tempest arms will be missing until you tap another hero and go back to them.
Evidence: See screenshots.
If replicable, how: See screenshots, I tap on nikola's portrait in the tempest arm, and see no tempest arms until I tap another hero and go back to him.
Platform: iOS
State: 407
IGN: Emotional Damage
Game version: Latest, 1.20.10
Ticket submitted in game: 981653

humble mauve Oct 21, 2023, 5:44 PM

#

Hey are you all right up there?
I didn't say anything about not being able to play the battle royale due to an error in the event timer. but why do the old errors reappear in the old event?
"data is not synGchronized" 
this grammatical error in a word for a game with such a duration of existence is very amusing.I understand that you may have difficulties in localizing the project, but an extra letter G is very funny
how could I get a medal for the least number of deaths when I have almost more than everyone else

Evidence: (optional but really useful)
Screenshot,video

If replicable, how: (optional)
Screenshot,video

Platform: (required)
Android

State: (required)
65

IGN: (required)
FROST

Game version no# (can be found in the lower left of load up screen - required)
1.20.10.3110

Ticket submitted in game: (required)
-

sullen crest Oct 22, 2023, 2:56 AM

#

Explanation:
In Events there is Survival Royale Preview when you click on it, the screen goes blank with no way to exit the game, so you have to close out game entirely.

Evidence:
Pictures

If replicable, how: after clicking on the event tab “Survival Royale Preview” screen goes blank with no way to exit out, which can cause a lot of problems.

Platform:
IOS

State:
All

IGN:
Everyone

Game version no# (can be found in the lower left of load up screen - required)
Latest version

Ticket submitted in game:
982642

civic temple Oct 22, 2023, 3:09 AM

#

Explanation:
Did not get energy cells for most intels. Unable to max trap donation

Evidence:
See screenshot

Platform:
Android

State:
992

IGN:
YHѕιɴ

Game version no#
Latest version

Ticket submitted in game: (required)
982503

Screenshot_20231022_082941_com.kingsgroup.ss.huawei.jpg

Screenshot_20231022_082955_com.kingsgroup.ss.huawei.jpg

Screenshot_20231022_083000_com.kingsgroup.ss.huawei.jpg

Screenshot_20231022_083004_com.kingsgroup.ss.huawei.jpg

brave tendon Oct 22, 2023, 8:12 AM

#

Explanation:
When accessing the menu and choosing the Survival Royale event, all menus disappear

Evidence:
Video

Platform:
PC(Windows)

State:
1126

ID:125382338

Ticket submitted in game:
982973

slow glacier Oct 22, 2023, 2:56 PM

#

Explanation:
cannot place a statue in an empty space on the island. Reported in game three times with no solution!!
Evidence:
screenshot

Platform:
iOS

State:
430

ID:
41758749

Ticket submitted in game:
903472

unreal crane Oct 22, 2023, 8:58 PM

#

Can't set scheduled trap time

Evidence: 
Screenshots

If replicable, how: (optional)


Platform: (required)
Android 

State: 
338

IGN: (required)
32144223

Game version no# 
1.20.10.3110
Ticket submitted in game:
983883

#

waxen pollen Oct 23, 2023, 12:27 AM

#

I have 3rd behemoth unlocked in migo but cant assign it to my third march in survival royale. 
Evidence: (optional but really useful)
See screenrecording. 

If replicable, how: (optional)
[type here]

Platform: (required)
IOS-phone 
State: (required)
336

IGN: 
Fireball 

Game version no# (can be found in the lower left of load up screen - required)
v1.20.10.2079

Ticket submitted in game: (required)
983993```

boreal crest Oct 23, 2023, 12:35 AM

#

Explanation: (required)
I am not registered in KOTH but it still won't let me leave the alliance.

Evidence: (optional but really useful)
Screenshot

If replicable, how: (optional)
[type here]

Platform: (required)
IOS-phone
State: (required)
1088

IGN
super Mario

Game version number (located at the bottom left of the loading screen - required)
v1.20.10.2079

In-game ticket submitted: (required)
984021

stoic seal Oct 23, 2023, 12:54 AM

#

Explanation: (required)
I am not registered in KOTH but it still won't let me leave the alliance.

Evidence: (optional but really useful)
Screenshot

If replicable, how: (optional)
[type here]

Platform: (required)
Android-phone
State: (required)
1061

IGN
The end 2

Game version number (located at the bottom left of the loading screen - required)
v1.20.10.2079

In-game ticket submitted: (required)
984049

polar mulch Oct 23, 2023, 1:50 AM

#

Explanation: (required)
Can not remove player from alliance.

Evidence: (optional but really useful)
Screen shot

If replicable, how: (optional)
[type here]

Platform: (required)
Android-phone
State: (required)
All

Game version number (located at the bottom left of the loading screen - required)
v1.20.10.2079

In-game ticket submitted: (required)

Ticket number 984109

shell urchin Oct 23, 2023, 2:02 AM

#

Explanation: (required)
Can not leave my alliance and because of this, will not be able to consider transferring states

Evidence: (optional but really useful)
Screen shot

If replicable, how: (optional)
[type here]

Platform: (required)
Android-phone
State: (required)
986

Game version number (located at the bottom left of the loading screen - required)
v1.20.10.3110

In-game ticket submitted: (required)

Ticket number 984127

#

rough junco Oct 23, 2023, 2:37 AM

#

King of the hill lock in.  No warning it was coming. No one registered we would even play event, players not entered teams so we don’t know how who or how many will be able to play event but you have already made brackets so we know who the other 2 teams in our group is. But we was locked in just after reset Sunday night. I was helping a small alliance and now can’t rejoin my alliance. How about state transfer. If it happens in a few weeks and everyone is still locked in. How can they move state. 

Evidence: (optional but really useful)
No one can leave alliances from an event that no one expected to arrive. 

If replicable, how: (optional)
Just scrap event. Fix it then relaunch at a more suitable time. 

Platform: (required)
iOS

State: (required)
938

IGN: (required)
Hells Bunny 

Game version no# (can be found in the lower left of load up screen - required)
1-20-10-2079

Ticket submitted in game: (required)
N/a

humble mauve Oct 23, 2023, 3:38 AM

#


1. The button in the "king of the mountain" event has an incorrect translation.
The wrong name of the league literally means "loser", I do not know whether to get upset or laugh?

2. The Bazzel directory does not work (there are no achievements), as well as clicking on the link in the system messages folder

3. Error displaying the construction site in the Titans menu

Evidence: (optional but really useful)
Screenshot,video

If replicable, how: (optional)
Screenshot,video

Platform: (required)
Android

State: (required)
65

IGN: (required)
FROST

Game version no# (can be found in the lower left of load up screen - required)
1.20.10.3110

Ticket submitted in game: (required)
984232

steep compass Oct 23, 2023, 4:25 AM

#

Behemoth trials disappeared from event center after purchased the crate.

Evidence: 
Screenshots

If replicable, how: (optional)


Platform: (required)
IOS

State: 
1030

IGN: (required)

115029807

Game version no# 
1.20.10.2079
Ticket submitted in game:
984269

patent umbra Oct 23, 2023, 4:48 AM

#

Behemoth trials disappeared from event center. It was there at reset and is gone now.

Evidence: 
Screenshot

If replicable, how: (optional)


Platform: (required)
Android tablet

State: 
869

IGN: (required)
94074340

Game version no# 
1.20.10.3110

Ticket submitted in game:
984338

fringe swan Oct 23, 2023, 4:49 AM

#

Glory points from MIGO not received. Stage ended today reset.

Evidence: (optional but really useful)
[type here]

If replicable, how: (optional)
Login to game.

Platform: (required)
Steam PC

State: (required)
1090

IGN: (required)
Major

Game version no# (can be found in the lower left of load up screen - required)
1.20

Ticket submitted in game: (required)
984494

south sable Oct 23, 2023, 4:50 AM

#


   The reward was modified after I used the quick bio completion (to get the final chest) and now I only get 2 legendary molds

    Proof: (optional but really useful)
    Screenshots

    If it is possible to replicate, how: (optional)

    Platform: (required)
    Android

    State: (required)
    670

    IGN: (required)
    [Simon]

    Game version number # (can be found on the bottom left of the upload screen - required)
    1.20.10.3110

    Tickets sent in game: (required)
    984309
    ```

frosty tundra Oct 23, 2023, 6:48 AM

#

In tempest arm growth event, “timer help” task is stuck at 116 since morning. I have done so many helps since morning but it’s not working 
Evidence: (optional but really useful)
Screenshot attached 

Platform: (required)
iOS

State: (required)
948

IGN: (required)
Hellfire

Game version no#
1.20.10.2079

#

copper crest Oct 23, 2023, 7:08 AM

#


Evidence: (optional but really useful)
Screenshots below

If replicable, how: (optional)
[type here]

Platform: (required)
IOS - iPhone 12 

State: (required)
804

IGN: (required)
86757600

Game version no# (can be found in the lower left of load up screen - required)
1.20.10.2079

Ticket submitted in game: (required)
965701

fast tree Oct 23, 2023, 7:41 AM

#

Explanation:

My prosperity isn't moving, tried to fix the game itself but i won't budge. i was only gone for 1-2 days then this happened.

Proof: 
Screenshots


Platform: 
PC 

State:
1225

IGN: 
AK47

Game version number
1.20.10.614

Tickets sent in game:
984579

#

daring hollow Oct 23, 2023, 8:33 AM

#

Explanation: (required)
[HQ skin collection is not leveled up, eventhough I have all individual skins raised to Tier1-2, but the collection itself is still on Tier0 and no additional troop morale]

Evidence: (optional but really useful)
[See Screenshot]

If replicable, how: (optional)
[-]

Platform: (required)
[Android and PC latest game version]

State: (required)
[150]

IGN: (required)
[BabyShark]

Game version no# (can be found in the lower left of load up screen - required)
[V 1.20.0.3110 ]

Ticket submitted in game: (required)
942684
943585

median tusk Oct 23, 2023, 3:23 PM

#

Explanation - I didnt receive a ticket automatically at Sunday reset for Survival Royale.

If replicable, how (optional)

Platform - Android

State - 267

IGN - Caroline

Game version - v120.10.3110

Ticket submitted in game - 985455

fierce beacon Oct 23, 2023, 3:40 PM

#


Evidence: (optional but really useful)
N/A

If replicable, how: (optional)


Platform: (required)
iOS

State: (required)
967


IGN: (required)
Jmac

Game version no# 
1.20.10.2079

Ticket submitted in game: (required)
None, as it is impossible to contact them.

fierce beacon Oct 23, 2023, 4:21 PM

#

While player was joining Survival Royal, his screen turned black. Only way to change it was by restarting the game. By the time he got back into game he had lost his rank and rewards.

Evidence: (optional but really useful)
Screenshot

If replicable, how: (optional)

Platform: (required)
Android

State: (required)
1117

IGN: (required)
The King

Game version no# 
1.20.10

Ticket submitted in game: (required)
985448

Screenshot_2023-10-23-17-22-06-046_com.kingsgroup.sos.jpg

proper fractal Oct 23, 2023, 5:12 PM

#

Explanation: (required)
Combat morale is not issued to me for tier 1 reward when i accomplished it, even after the developers announced that it has been resolved. This is my second time reporting about this bug.
Please have a good explanation about this when i have reported this 1 month ago and nothing came back.

Evidence: (optional but really useful)
See the attached Screenshot.

If replicable, how: (optional)
I don't know about this, but it should be looked into, and give me the rewards as its has already been 1 month and the updated says its been resolved, but its not at all for me.

Platform: (required)
Android and PC

State: (required)
992

IGN: (required)
Glenn ☆Spartan☆

Game version no# (can be found in the lower left of load up screen - required)
12.10.614

Ticket submitted in game: (required)
985618

ebon oak Oct 23, 2023, 5:46 PM

#

Explanation:
Influencer trap started. I tried multiple times to start a rally but was prompted to open it. The "Open" option only disappeared after I joined someone else's rally.

Evidence:
Screenshots attached

If replicable, how:
No idea

Platform:
Android

State: 198

IGN: [GeR] jiae ✮

Game version number:
1.20.10.3110

Ticket submitted in game:
985703

short panther Oct 23, 2023, 7:38 PM

#

Alliance member was not able to enter RR. She was shown inside the battle, but could not enter from the event page. She was registered as a participant and we were not at maximum capacity.

Evidence: see screenshots 

If replicable, how: N/A

Platform: Android

State: 1251

IGN: ♡ Dolls Kill ♡

Game version no:
1.20.10.31 10

Ticket submitted in game: 985729

gilded pelican Oct 23, 2023, 9:06 PM

#

While player was joining Survival Royal, his screen turned black. Only way to change it was by restarting the game. By the time he got back into game he had lost his rank and rewards.

Evidence: (optional but really useful)
Screenshot

If replicable, how: (optional)

Platform: (required)
Android

State: (required)
627

IGN: (required)
*PRZEMO*

Game version no# 
1.20.10

Ticket submitted in game: (required) 64121759

#

Screenshot_20231023_225920_com.kingsgroup.ss.huawei.jpg

ivory dune Oct 23, 2023, 9:42 PM

#

Explanation:
Player bought two bundle for the new advertised new state of survival x resident evil statue. but the purchased bundle received only tickets for another, older statue

Evidence:
misleading advertising

If replicable, how:
Cancel the purchased payment or at least a credit note if the advertised statue is available

Platform:
ios ingame

State:
590

IGN:
༻Poseidon༺

Game version no#
v1.20.10.2079

Ticket submitted in game:
980476

fast sage Oct 23, 2023, 11:14 PM

#

Explanation:
It's been seven days now since the update, and the mushy's store from the fungal tides event is still not working. I haven't been able to use my spore info points on the game items. It's just been a blank screen.
Evidence:
Screenshot of the mushy's store

Platform:
Android on a OnePlus Nord N200

State:
1230

IGN:
23rdst

Game version no#
V1.20.14.3114

Ticket submitted in game:
984641

Screenshot_2023-10-23-03-06-01-30_44377d6a9d712dd3071ed1a62124f802.jpg

raw geyser Oct 24, 2023, 1:28 AM

#

Explanation:
In-game GM-Leila sent out a message about survey and "click here" link that doesn't work on any phone or BlueStacks client.
You have to download the PC version (if you have a PC available).
I can't participate in survey along with a lot of people. Low attendance means messed up mergers incoming.
Even simple links are bugged nowadays...

Evidence:
test it yourself, it's not that hard....

Platform:
all

State:
589

IGN:
silver wolf

Game version no#
V1.20.14.3114

Ticket submitted in game:
none

wise plank Oct 24, 2023, 3:35 AM

#

Curious if the game will ever fix the numerous things that are broken. Have heist tomorrow and doubt that will be fixed.

haughty karma Oct 24, 2023, 5:26 AM

#

Explanation: (required)
On android device, after the last 2-3 upgrades the game became unplayable. Connection drop so often I can't play serene. It's shameful that the servers serving Central and Western Europe are in such trouble. Especially on Tuesdays when Azurthane is there it becomes impossible to play with the constant connection dropping. Please resolve.

Evidence: (optional but really useful)
[type here]

If replicable, how: (optional)
[type here]

Platform: (required)
[Android last version, on game when it happened

State: (required)
[1077]

IGN: (required)
[Annunaki]

Game version no# (can be found in the lower left of load up screen - required)
[1.20.10.3110]

Ticket submitted in game:

lilac sluice Oct 24, 2023, 5:31 AM

#

Explanation: (required)
Can't log in to the game

Evidence: (optional but really useful)
Photo

Platform: (required)
iOS

State: (required)
[178]

IGN: (required)
[SeiRyu]

Game version no# (can be found in the lower left of load up screen - required)
[1.20.10.3110]

Ticket submitted in game:

errant belfry Oct 24, 2023, 5:34 AM

#

Explanation: (required)
The game kicked me out in the middle of AH and won't let me log back in. UPDATE: I got to log in, but what about my AH rewards? It was not my fault that I was not able to play

Evidence: (optional but really useful)
Photo

Platform: (required)
PC

State: (required)
[1225]

IGN: (required)
[Xena]

Game version no# (can be found in the lower left of load up screen - required)
[1.20.10.130]

Ticket submitted in game:

faint shoal Oct 24, 2023, 5:49 AM

#

No lo toma en cuenta, ¿Por qué?

Screenshot_2023-10-23-23-45-32-839_com.doomsday.shelter11.jpg

Screenshot_2023-10-23-23-48-16-143_com.doomsday.shelter11.jpg

dull lotus Oct 24, 2023, 5:52 AM

#

Game stop responding, when trying to reload game, sits stuck half way.

If trying to use Contact Support on loading screen, game closes, 

Evidence: (optional but really useful)
Screenshot

If replicable, how: (optional)

Platform: (required)
Android

State: (required)
1051

IGN: (required)
Tripps

Game version no# 
1.20.10

Ticket submitted in game: (required)
Cannot submit

bold raven Oct 24, 2023, 6:54 AM

#

1041 also.

weary zenith Oct 24, 2023, 6:57 AM

#

Connection problems try using vpn, stuck loading clear game cache

bronze delta Oct 24, 2023, 8:05 AM

#

Explanation:
After 24+ hours of not being able to contact CS (I even emailed them at support@funplus.com but received no response) I was finally able to submit a ticket for my initial issue: I had purchased the Epic Behemoth Trial Crate, but due to “technical issues” the purchase was removed from my account but no refund was received. I submitted the form to be refunded, but nothing is ever resolved until I post a complaint on SOS discord.

Evidence: (optional but really useful) see screenshots

If replicable, how: (optional)
Fix all of the “technical issues” instead of creating new events a.k.a problems, and stop misappropriating money from the players.

Platform: (required)
iOS

State: (required)
967

IGN: (required)
Jmac

Game version no#
1.20.10.2079

Ticket submitted in game: (required)
986774

charred grove Oct 24, 2023, 10:02 AM

#

Screenshot_2023-10-24-09-35-36-11_31adc454cb6341be574a8086eb6d9093.jpg

#

survival royale what happen

tribal venture Oct 24, 2023, 11:43 AM

#

People have gotten first place rewards in POW Summit, even though they didn't finish in first place. Many teams across all servers! 

Evidence: Just look around! Everyone has the wings, and they never even made it to the finals.

If replicable, how: N/A

Platform: ALL

State: ALL


IGN: Spooky Floofs

Game version no# Latest 

Ticket submitted in game: Won't let me.

silk wasp Oct 24, 2023, 3:53 PM

#

Not everyone received the SvS compensation from 14th October. And even people that couldn’t log in, didn’t receive anything. Give the compensation to everyone!

Evidence: Screenshot

If replicable, how: N/A

Platform: ALL

State: 864

IGN: Keksy

Game version no# Latest

red mural Oct 24, 2023, 9:04 PM

#


Platform: iOS

State: 1139

IGN: Mamakoko

Game version no# 1.20.10.2079

Ticket submitted in game: 125726833

ebon oak Oct 25, 2023, 3:49 AM

#

Explanation:
Resubmitted my previous bug report, which was dismissed without a proper investigation. On 10/23, S198's GeR alliance's trap was set to be opened at 17:30utc. 37 seconds after it opened, at 17:30:37utc, after 4 alliance members opened trap rallies, I attempted to open one, but the trap was on cooldown. I submitted a bug report (ID 985703) at around 17:35utc the same day, which was dismissed at around 1:30utc on 10/25.

Evidence:
5 screenshots:
(1) Trap was set to auto-open at 17:30:00utc on 10/23. KG's engineers will be able to verify this had not changed.
(2) The bug. This was taken 37 seconds after the trap opened. The trap was on cooldown and had no "rally" option. The alliance chat showed our 2nd, 3rd, and 4th trap rallies. KG's engineers will be able to verify that they were 3 of our 4 first rallies. Note that on the upper right corner, an event had a countdown of 6d 06:31:23. This time will be used to pinpoint the time of the screenshot to 17:30:37 utc.
(3) Taken at 23:01:49 utc the same day (10/23), the upper right corner shows the same event's countdown. It said 6d 00:58:11. I calculated that this was taken 5 hours, 31 minutes, and 12 seconds after screenshot 2. So screenshot 2 was taken at 23:01:49 - 05:31:12 = 17:30:37utc, 37 seconds after our trap opened.
(4) My previous bug report.
(5) The careless dismissal of my previous bug report with no log checking, no time checking, no clarifying questions, no nothing. I am R4 btw, and they couldn't even be bothered to check that before telling me only R4's can open the trap.

If replicable, how:
No idea

Platform:
Android

State: 198

IGN: [GeR] jiae ✮

Game version number:
1.20.10.3110

Ticket submitted in game:
989158

#

#

#

had to break this report into multiple posts. Looks like 6 images together was too big for one post

wooden moon Oct 25, 2023, 5:03 AM

#

When waiting for end of round 2 of Alliance Duels declaration our alliance was declared war on during our truce time of 4-16 UTC for 14UTC in past weeks we haven't had this issue before. This being outside of our available time may rise us losing our points for migo since we are not available during that time

Evidence: (optional but really useful)
I only have screen shot of once round ended

If replicable, how: (optional)
N/A

Platform: (required)
 Android

State: (required)
902

IGN: (required)
Reapzy

Game version no# (can be found in the lower left of load up screen - required)
V1.20.10.3110

Ticket submitted in game: (required)
989043

#

toxic portal Oct 25, 2023, 6:53 AM

#

So devs ripping off users again, really over these scammers!! Guranteed top tier when 50 crates opened, so where is my top prize!!!

Screenshot_20231025_165620_Doomsday_Shelter_Survival.jpg

Screenshot_20231025_165630_Doomsday_Shelter_Survival.jpg

olive creek Oct 25, 2023, 7:44 AM

#

Explanation:
I have unlocked 3rd march Behemoth skill (from Migo skill tree) and can't use it in ,,Survival Royal" event.

Evidence: Screenshots

If replicable, how:
Survival Royal event ->Edit lineup -> Select march without Behemoths -> Try add Behemoths

Platform:
PC/Android/IOS (All)

State:
520

IGN:
JaworTM

Game version no#
1.20.10.614

Ticket submitted in game:
989276

weak dune Oct 25, 2023, 10:01 AM

#

i didn’t recived the compensation for the tempest arms adjustment 

Evidence: Screenshot

If replicable, how: N/A

Platform: ALL

State: 459

IGN: Kuzlai

Game version no# Latest

#

mystic zinc Oct 25, 2023, 12:29 PM

#

Explanation: (required)
I had purchased the behemoth trails unlock I woke up next morning and it had reset. Also bought the upgrade for the daily Dino rewards that was reset as well had to buy them both again. Every bundle purchased Sunday had to be rebought Monday.

Evidence: (optional but really useful)

If replicable, how: (optional)

Platform: (required)
iOS

State: (required)
986

IGN: (required)
Country

Game version no# (can be found in the lower left of load up screen - required)
1.20.10.2079

Ticket submitted in game: (required)
989556

native folio Oct 25, 2023, 12:53 PM

#

Missing bundle after behemoth trial reset. Still missing after sending report and report stating  compensation was emailed and it is closed. 

Evidence: attached picture


If replicable, how: (optional)

Platform: (required)
iOS

State: (required)
795

IGN: (required)
Hardie

Game version no# 1.20.10

Ticket submitted in game: (required)
986498

tribal kraken Oct 25, 2023, 2:42 PM

#

``Explanation: (required)
Missing bundle after behemoth trial reset. Still missing after sending report and report stating compensation was emailed and it is closed. i keep submitting and only getting automated responses.

Evidence: attached pictures of purchase

If replicable, how: (optional) refund!! or in game credit for same amount. it’s incredibly disrespectful for players to never get a human response and closing the ticket before asking! this is theft

Platform: (required)
iOS

State: (required)
899

IGN: (required)
lilwookie

Game version no# 1.20.10

Ticket submitted in game: (required)
985483, 989084, 988773

fading iron Oct 25, 2023, 10:26 PM

#

DISCORD: siahposh
Explanation:
It’s been few days since I have this problem, I’ve cleared an area in my settlement to put another decoration and the area kinda gets locked and can’t put any other decoration/building there, repaired the game, update it and still problem remained… asked the noice Game Support folks and they AS ALWAYS closed my ticket!
I’ve filled the Ticket at 20:58utc, they closed it at 20:59utc!

Evidence:
Check the screenshots

If replicable, how:
Plz fix the bug

Platform:
Ios/android

State:
445

IGN: (required)
ᵤₛₑₗₑₛₛ ₚₒₜₐₜₒ

Game version no#
1.20.10.3110

Ticket submitted in game:
990492

acoustic abyss Oct 25, 2023, 10:48 PM

#

Try using old graphics mode

cedar rose Oct 26, 2023, 4:58 AM

#

Explanation:
In the Hit the Road event, I won statues 3 times and I didn't get them all three times

Evidence:
Screenshot

Platform:
Android

State:
1048

IGN:
Lisica

Game version:
v1.20.10.3110

Ticket submitted in game:
990886

Screenshot_2023-10-26-07-43-13-381_com.kingsgroup.ss.huawei.jpg

Screenshot_2023-10-26-07-44-06-020_com.kingsgroup.ss.huawei.jpg

cedar rose Oct 26, 2023, 5:17 AM

#

Screenshot_2023-10-26-08-17-01-394_com.kingsgroup.ss.huawei.jpg

Screenshot_2023-10-26-08-17-27-863_com.kingsgroup.ss.huawei.jpg

#

This is the third time

exotic meadow Oct 26, 2023, 8:05 AM

#

Explanation:

Impossible to build buildings. Even if I have empty space the system says there is no space

Platform: (required)
IOS/android

State:
445

IGN: Weird Sima

Game version no#
Last version

Ticket 990552

silk geode Oct 26, 2023, 9:58 AM

#

Explanation:
In the Hit the Road event, I won statues 2 times and I didn't get the decoration i won

Evidence:
We are not supposed to take Screenshots of every reward just because your game is glitchy

Platform:
Android

State:
1032

IGN:

Game version:
v1.20.10.3110

Ticket submitted in game: 991156

bold sparrow Oct 26, 2023, 10:42 AM

#

Explanation:
Hit the Road event not giving out the rewards for completing the tasks

Evidence:
I set out 4 marches, one for each type of resource, to level 9 resource nodes. I received the daily task rewards for it but not the Hit the Road task rewards.

Platform:
iOS

State:
668

IGN:
The Meg

Game version:
1.20.10.2079

Ticket Submitted:
991310

wicked solar Oct 26, 2023, 11:17 AM

#

The new auto update seems to have break the koth march display...it is blank for me right...tried select and save and still blank

meager plinth Oct 26, 2023, 4:46 PM

#

Explanation: Aircraft Stealth Module - upgrade paths removed. The Aircraft create from the weekly deals gives the gold and silver looking heli parts but they can't be used to level up the Stealth Module.

Evidence: See screenshot

If replicable, how: Sign into the game on PC or iOS and try and upgrade your Stealth Module.

Platform: PC iOS

State: (required)
[Type 42

IGN: Bang-

Game version no: v1.20.10.614

Ticket submitted in game: no

livid pier Oct 26, 2023, 6:19 PM

#

Explanation:
In the Hit the Road event. I can't enter the event (and I'm not the only one).

Evidence:
I can screenshot it but it won't help

Platform:
Android

State:
1221

IGN:
Iam1

Game version:
Newest available at moment of writing this message

livid pier Oct 26, 2023, 7:30 PM

#

Explanation: Aircraft Stealth Module - upgrade paths removed. The Aircraft create from the weekly deals gives the gold and silver looking heli parts but they can't be used to level up the Stealth Module.

Evidence: See screenshot

If replicable, how: Sign into the game on PC or iOS and try and upgrade your Stealth Module.

Platform: PC iOS

State: (required)
598

IGN: Mockingbird /Robin

Game version no: v1.20.10.2079

Ticket submitted in game: no

#

exotic meadow Oct 26, 2023, 8:52 PM

#


Evidence: look the video I can build in some part but not near the wall you can see there isn’t nothing it’s all free but the message say this pilot already contained a building 

If replicable, how:  please fix this issue

Platform: iOS

State: 63

IGN: VᴏᴏʙʀᴀᴢʜᴀᴇᴍʏDʀᴜɢ

Game version n 1.20.10.2079 

Ticket submitted in game:991851-986557-980963-979885

jolly kiln Oct 26, 2023, 10:21 PM

#

When alliance duel started we got a message saying we won automatically but this did not allow us to  obtain any migo points. When this happened before we were allowed to pick another target

Platform: (required) ios and adnroid

State: (required)
881

IGN: (required)
B.C.

Game version no# V1.20.10.2079

Ticket submitted in game: (yes)
[Provide your ticket number here]```992064

weak stirrup Oct 26, 2023, 10:40 PM

#

Bug: lost 6 combat moral during alliance duel ... before dual had 52 during and after duel had 46
Platform: Android
State: 599
IGN: TacoN4Tor
Game version v1.20.10-3110
Ticket: 992300

slow ridge Oct 27, 2023, 1:11 AM

#

Explanation: New event is bugged and has made the game extremely laggy and crashes. The Monitors Journal is frozen with eliminating infected fiends and won’t disappear. Rewards aren't counted towards the pass.

Evidence: Screenshot and screen recording provided.

Platform: iOS

State: 778

IGN: ShaysonVoorhees

Game version: 1.20.10.2079

Ticket submitted in game: 992791

manic merlin Oct 27, 2023, 3:48 AM

#

Explanation: New event has made the game unplayable. Giant pink blobs cover my buildings and when I try to do anything like Treasure Quest, Intel, hero challenges, I get a “Data Error” and my game restarts. Awesome

Evidence: Screenshots provided.

Platform: iOS

State: 794

IGN: Little Red ♡

Game version: 1.20.10.2079

Ticket submitted in game: Tried to submit but received the above mentioned “Data error”

solid kite Oct 27, 2023, 4:50 AM

#

Explanation: game is freezing every 20-30 seconds after login
Platform: ios

State: 547

IGN: Lauren Fooool

Game version: most recent (cannot submit bug report, as game freezes 10 seconds after entering) @soft eagle

echo haven Oct 27, 2023, 4:57 AM

#

Explanation: game is freezing every +- 5 seconds after login
Platform: ios

State: 794

IGN: Mrs…

Game version: most recent. Unable to fill in bug report ingame. Cause of Quick crash.. fast fingers 😅

#

idle heart Oct 27, 2023, 5:08 AM

#

Explanation: Red dot and active Resident evil task reward tab

Evidence: Screenshot

If replicable, how: Permament

Platform: PC Windows 10

State: 1019

IGN: 5239350

Game version no# 1 20 10 614

Ticket submitted in game: 992800

frosty tundra Oct 27, 2023, 10:28 AM

#


For king of the hill event we only received schedule/timing for legion 2. There is no mention in the in-game mail about legion 1. Our legion 2 is at 3utc, event page it showing as if both legion 1 and legion 2 is at the same time but legion 1 cannot be at 3utc as we didn’t selected that timeslot for it.

Evidence: (optional but really useful)
Screenshot attached 

Platform: (required)
iOS

State: (required)
948

IGN: (required)
Hellfire 

Game version no# (can be found in the lower left of load up screen - required)
1.20.10.2079

Ticket submitted in game: (required)
993197```

silk gorge Oct 27, 2023, 12:54 PM

#

Explanation: (required)
Get my items from redeem codes isn’t enough. Now even compensations that I claimed and you gave in-game mail you guys are taking.

Evidence: (optional but really useful)
Screenshots.

If replicable, how: (optional)

Platform: (required)
iOS / pc version

State: (required)
795

IGN: (required)
Fᴀʟᴄᴀᴏ ツ

Game version no# (can be found in the lower left of load up screen - required)
Latest

Ticket submitted in game: (required)
993426

slate gyro Oct 27, 2023, 7:02 PM

#

Explanation: Command Station is in the void

Evidence: Screenshot

Replicable: Hide a building while it's being upgraded

Platform: Android 1.20.10.3110 / PC 1.20.18.637

State: 783

Ticket: 989291

eternal trench Oct 27, 2023, 7:40 PM

#

Explanation: (required)
[Did not receive a notification or mail for King of the Hill Legion 1, Only for Legion 2 that says at 03:00UTC, when looking the countdown for Legion 1 is the same, but never received mail so not sure if the time is accurate or a mistake. ]

Evidence: (optional but really useful)
[Photos Attached]

If replicable, how: (optional)
[type here]

Platform: (required)
[IOS]

State: (required)
[369]

IGN: (required)
[♡Oɢ-Boo♡]

Game version no# (can be found in the lower left of load up screen - required)
[1.20.10.2079]

Ticket submitted in game: (required)
[993981]

livid pier Oct 27, 2023, 10:17 PM

#

Explanation: command station disappeared after hiding it while upgrading, & can’t rebuild it as it not available anymore.

State: #1069

IGN: ★sʜᴏsʜᴏ

Platform: iOS 16.6 (20G75)

Ticket submitted in game: 119289957

Game version number:
V 1.20.10.2079

exotic meadow Oct 27, 2023, 10:35 PM

#

I receive reward for pow 23/20/2023 (see sos) now I didn’t have anymore 

Evidence: (optional but really useful)
See sos

If replicable, how: (optional)
Give back my rewards 

Platform: (required)
Android

State: 
1117

IGN: (required)
エジプトの王

Game version no# 
Latest 

Ticket submitted in game: (required)
994175

Screenshot_2023-10-27-23-15-36-564_com.kingsgroup.sos.jpg

solid umbra Oct 28, 2023, 12:24 AM

#

Explanation: (required)
[Tempest arms adjustment notice. I can not collect the items it says it is expired.Time has been less the 48 hours since game sent adjustment rewards]

Evidence: (optional but really useful)
[photos attached]

If replicable, how: (optional)
[type here]

Platform: (required)
[IOS]

State: (required)
[178]

IGN: (required)
[∂k ✿ῆGєℓ]

Game version no# (can be found in the lower left of load up screen - required)
[v 1.20.10.2079]

Ticket submitted in game: (required)
[994271]

Explanation: (required)
[Tempest arms adjustment notice. I can not collect the items it says it is expired.Time has been less the 48 hours since game sent adjustment rewards]

Evidence: (optional but really useful)
[photos attached]

If replicable, how: (optional)
[type here]

Platform: (required)
[IOS]

State: (required)
[178]

IGN: (required)
[∂k ✿ῆGєℓ]

Game version no# (can be found in the lower left of load up screen - required)
[v 1.20.10.2079]

Ticket submitted in game: (required)
[994271]

#

Explanation: (required)
[Tempest arms adjustment notice. I can not collect the items it says it is expired.Time has been less the 48 hours since game sent adjustment rewards]

Evidence: (optional but really useful)
[photos attached]

If replicable, how: (optional)
[type here]

Platform: (required)
[IOS]

State: (required)
[178]

IGN: (required)
[betty boop]

Game version no# (can be found in the lower left of load up screen - required)
[v 1.20.10.2079]

Ticket submitted in game: (required)
[994268]

vague nimbus Oct 28, 2023, 2:10 AM

#

Explanation: (required)
[ feature cannot be used. The Facebook login feature is not currently available for this application.. report error ] error about a week ago and not yet fixed
Proof: (optional but really useful)
[attached photo + video]

If it is possible to replicate, how: (optional)
[Sign in here]

Platform: (required)
iOS

State: (required)
726

IGN: (required)
lDYn

Game version number # (can be found on the bottom left of the upload screen - required)
v 1.20.15.2100

Tickets sent in game: (required)
77525074

dim venture Oct 28, 2023, 10:00 AM

#

Explanation: purchased the “upgrade” with bio but not getting slot coins as rewards, only speedups.

State: #121

IGN: witchita

Platform: iOS

Ticket submitted in game: 994915

Game version number:
V 1.20.10.2079

noble tulip Oct 28, 2023, 3:48 PM

#

Explanation:
My stealth module is missing from the squadron window. I want it returned and i want compensation for the points missed because i didn't get to use my items.

Platform:
Android

State:
406

IGN:
BigDaddyTex

Game version #:
V1.20.18.3156

Ticket submitted? Yes:
995364

rotund hound Oct 28, 2023, 4:35 PM

#

Cant replay any type of battle. Started in previous game version too (Emulator) ==> Live game + PTR

tawdry flint Oct 29, 2023, 12:22 AM

#

Explanation:
Player received a compensation email for issues in the Hit the Road event, he claimed the compensation but never received the items. Customer Support replied that they noticed that x4 Top Floral was successfully claimed on 2023-10-27 at 12:41:47 UTC and that these items go directly to the decorations menu and not in the backpack, but the items were never in the decorations menu or in any storage. The compensation items were not received.

Evidence:
Screenshots

Platform:
iOS

State:
795

IGN:
Fᴀʟᴄᴀᴏ ツ

Game version no#
Latest

Ticket submitted in game:
993426
995764

sweet hamlet Oct 29, 2023, 3:23 AM

#

Explanation:
Chris hero is useless in new states. Game is advertised that Chris hero have three special skills that activate in war. But in new state we cannot upgrade these skills.
At the moment chris only have his special ability and takes resonated hero skills. Olly is still strongest for new states, because olly skills are op.
Since we cannot upgrade Chris special skills, the Chris hero is very weak, I have to use him in like 4th March. I spend around 600$ on this hero maxing him. Just to find out that he is useless.
We can only upgrade his special skill only when resonated with limitless, by the time limitless arrives in our state, sos will end up partnership with resident evil, and there will be another resonated hero that is more powerful than Chris.

Please make him usuable in new states or return all my diamonds or take the hero back and compensate me with general resonating fragments (600 fragments)

Evidence:
Screenshots

Platform:
iOS

State:
1180

IGN:
SnuggleBear

Ticked submitted in game:
996064

Game Version no#
V 1.20.10.2079

lime kindle Oct 29, 2023, 6:34 AM

#

🦋Bug: Game Lagging
I went to upgrade to the next level, 56 I think, because it was only 300ish biocaps. I usually save up biocaps and only use them for rays place. I tap to upgrade to the next level, and it does nothing, I wait a few seconds and tap the upgrade again thinking my finger missed the upgrade icon. Then all of a sudden the game says I’ve upgraded 2 levels and used 610000 biocaps to do the next level. I nearly died when I saw this.
I believe the game lagged, it doesn’t help that I play on an older phone that is slow
Can I please get these biocaps returned to me.

🔹State: 893
🔹IGN: (AVG) Bigdickklaus
🔹Game version: latest
🔹Ticket:995257

calm flower Oct 29, 2023, 8:07 AM

#

EXPLANATION:
Today I noticed that the battle timer time has changed for Legions 1 and 2 of the King of the Hill event. both legions had the same battle time, even a message was received about the start of the battle of the 2nd legion at 12 utc on 29/10/2023. The battle timer has been changed to 18 utc for legions 1 and 2, and this is on the day of the battle!!!! Many union players were hoping for this time of battle and planning their day to participate!!!! The battle was at 12 utc both according to the timer and according to the message..... many will not be able to come to 18, which was changed on the last day, It seems that now everything is being done to make the players leave the game......
IGN: ☣️Dr. Yulia☣️
STATE: 928
PLATFORM: Android/Huawei
GAME VERSION NUMBER: 1.20.10.3110
**TICKET NUMBER:*996343
**PROOF:**photo of the system message about the beginning of the King of the Hill event

Screenshot_20231029_101837_com.kingsgroup.ss.huawei.jpg

Screenshot_20231029_103247_com.kingsgroup.ss.huawei.jpg

Screenshot_20231029_103253_com.kingsgroup.ss.huawei.jpg

sturdy sable Oct 29, 2023, 11:13 AM

#

EXPLANATION:
People are registered in the same legion, but have different battle times.
IGN: .Creepy Red.
STATE: 334
** PLATFORM:** Android/ios
** GAME VERSION NUMBER:** 1.20.10.3110
PROOF: photo of the system message about the beginning of the King of the Hill event.

balmy dock Oct 29, 2023, 1:24 PM

#

EXPLANATION:
KOH registration time was 14 UTC, and received the mail saying so!!
Suddenly its at 12 ITC!!

So every legion, summit or league we will get screwed over bugs!!!!

IGN: ༺PANDASTIC༻
STATE: 244
** PLATFORM:** Android/ios/PC
** GAME VERSION NUMBER:** 1.20.10.2079
PROOF: photo of the system message about the beginning of the King of the Hill event.

fading nimbus Oct 29, 2023, 2:32 PM

#

Explanation: KOTH. Marches stuck in HQ and wont march anywhere. March time says 0:00 but is stuck in HQ

State: 718

IGN: Ryu

Platform: iOS

Ticket submitted in game: 997212

Game version number:
V 1.20.10.2079

sick coral Oct 29, 2023, 2:38 PM

#

This is how mine looks like, and I’m giving up on the event. Not playable 🙃
IGN: ザターナ (Zatanna)
State: 821
Platform: iOS
Game version: 1.20.10.2079

deep obsidian Oct 29, 2023, 3:07 PM

#

Explanation: During our King of the Hill match, we couldn't revive our marches nor send them out. We would receive a data out o f sync error, if we were lucky. I had the food to revive and send all of my marches and yet, I needed 10 clicks on each action for them to happened. We discuss with the other teams and they had the same issues. After 2 weeks off, we would have believe that you would have fix the bugs. A lot of us lost rewards because of it.

Evidence: view video attached.

If replicable, how: Reving your troops or sending a march in King of the Hill.

Platform: IOS, iphone

State: 812

IGN: 87994264

Game version no#V 1.20.10.2079

Ticket submitted in game: 997010

boreal viper Oct 29, 2023, 3:37 PM

#

Explanation: I filed a complaint because we were all stuck in one building and this was the answer I got! Simply a computer-generated answer to a serious problem is not possible! We ALL got stuck in the building, all trying to restart the game and logging in from different devices.

Evidence: Screenshots, and sorry for the spoiler i missclicked.

If replicable, how: dont how to replicate

Platform: Laptop - but all got that problem, also Android and IOS user

State: 983

IGN: missmagic

Game version no# (can be found in the lower left of load up screen - required)
V 1.20.18.637

Ticket submitted in game: (required)
997071

swift vapor Oct 29, 2023, 3:44 PM

#

Explanation: The whole team only got time for Legion 2 KOH so everyone missed Legion 1 because of your bug. No MIGO points and it affects the new KOH system.

Evidence: screenshots

If replicable, how: you tell me because no MIGO points and it affects your new KOH system

Platform: iOS, iPhone

State: 652

IGN: Miss Mel

Game version no : v.1.20.10.2079

Ticket submitted in game: 997133

native topaz Oct 29, 2023, 5:37 PM

#

Explanation: Members of KotH roster were removed from the event, even though no one in leadership removed them, specifically the alliance R5 was removed just today.

Evidence: None as it wasn't thought a screen shot of the roster would be necessary.

If replicable, how: Unknown if replicable or not.

Platform: Android

State: 477

IGN: Aɳɠɾყ Lυƈαʂ

Game version no# 1.20.18.3156 (3161 3161)

Ticket submitted in game: 996932

craggy briar Oct 29, 2023, 8:39 PM

#

State: 1014
IGN: Cloudje25
Platform: Android
Game version: Latest
Ticket: 997286
Bug:
King of the Hill was a complete disaster! Complete waste of my and my alliance time and not to mention the boosts we used! I had to restart 7 times but the game is still freezing. The marches did not revive. Please fix the bug!

2 Upvotes ; 1 Downvote

cold warren Oct 30, 2023, 1:33 AM

#



Evidence: (optional but really useful)
See pictures 

If replicable, how: (optional)
[type here]

Platform: IOS
[type here - operating system, ie IOS, Android, official PC version *and* the device you are using

State: (required)
1077

IGN: (required)
Jwal

Game version no# latest

Ticket submitted in game: (required)
997760

golden radish Oct 30, 2023, 4:01 AM

#

Explanation : Stop quantity over quality. I have maxed out my aircraft and I did upgrade stealth aircraft because it was unlocked when we hit maxed aircraft, but suddenly I lost my stealth aircraft. I understand if sos will add more levels for aircraft soon, but please give my stealth aircraft back because I've upgrade few of it. I also open ticket from GM-LELIA but it just nothing more than announcement only for VIP, and there is not personal chat at all. It's been 3 days I wait for reply about my stealth aircraft. Also (this is just my newest additional, but aircraft first) King of the Hills were so laggy, I can't send march at all and there's a fight that 0s left for more than 3 minutes. Sending march always "data out of sync" if we are LUCKY, bad things I am not that lucky and in the game I am 70% can't send troops to march. This is CHAMPIONSHIP, not a normal fight.

Evidence : screenshot

If replicable, how : idk, just please give my stealth aircraft back or give me back the materials back that I use to upgrade it if I can't get my stealth aircraft back.

Platform : android

State : 936

IGN : DnA Ada Wong♡

Game version no : 1.20.18

Ticket submitted in game : 995035

proud bear Oct 30, 2023, 9:28 AM

#

Hello i have a problem with top up in game im in Russia but its always giving me prices in dollar all the time can you fix that please because i want the store in my country.

haughty karma Oct 30, 2023, 11:30 AM

#

Explanation : I bought this bundle in pic, and I didn't receive rewards... like 85plasmas it was indicated (the blue crate)

Evidence : screenshot

If replicable, how : please verify if I read wrong (it don't allow me to do it) and/or something gone wrong with rewards

Platform : android

State : 1077

IGN : annunaki

Game version no : 1.20.18.3156

Ticket submitted in game : 998335

cobalt scaffold Oct 31, 2023, 8:58 PM

#

Explanation: (required)
game disconects if i am typeing as a exploration mission ends

Evidence: (optional but really useful)
n/a

If replicable, how: (optional)
type as the exploration mission end (from intel and trails)

Platform: (required)
official PC version on laptop

State: (required)
1260

IGN: (required)
Giant enemy crab

Game version no# (can be found in the lower left of load up screen - required)
v 1.20.18.637

Ticket submitted in game: (required) 1000670

haughty karma Oct 31, 2023, 10:12 PM

#

Explanation: (required)
Azurthane heis does not run. It crashes before starting.

Evidence: (optional but really useful)
I sent a video on game bug reporting

If replicable, how: (optional)
type as the exploration mission end (from intel and trails)

Platform: (required)
Android last version

State: (required)
1077

IGN: (required)
Annunaki

Game version no# (can be found in the lower left of load up screen - required)
v 1.20.18.3156

Ticket submitted in game: (required) 1000726

graceful plinth Nov 1, 2023, 8:40 AM

#

Explanation: (required)
[new suvival missions don't work (resident evil) 2nd set was meant to release today]

Evidence: (optional but really useful)
[click the button and will not open]

Platform: (required)
[type here - operating system, Android,and samsung s8+

State: (required)
[396]

IGN: (required)
[คpēx วi๓๖໐]

Game version no# (can be found in the lower left of load up screen - required)
[1.20.18.3156 ]

Ticket submitted in game: (required)
[1001746 and 1001754 ]

craggy briar Nov 1, 2023, 9:09 AM

#

EXPLANATION: The bug report is buggy. In the in-game bug reporting via Help & Support, after submitting my form, the screen is empty (please refer to SS).

I tried to report via Customer Service in the loading screen, but I got a popup message “internal server issue”.

IGN: Chewbert
STATE: 1024
PLATFORM: iOS
GAME VERSION #: Latest
TICKET #: failed to acquire due to “internal server issue”
EVIDENCE:

tiny night Nov 1, 2023, 9:48 AM

#

Explanation: (required)
When using travis sacks/recycling crate the items blend together

Evidence: (optional but really useful)
See screenshot

Platform: (required)
PC, Android

State: (required)
All / 1000

IGN: (required)
Me sipp

Game version no# (can be found in the lower left of load up screen - required)
1.20.20.644

Ticket submitted in game: (required)
1001626

visual estuary Nov 1, 2023, 12:02 PM

#

Explanation:
VK log in issue

Evidence:
See picture below

Platform:
Android

State:
242

IGN:
Olivia♤

Game version no#
1.20.20.3164

Ticket submitted in game:
1002008

obsidian warren Nov 1, 2023, 12:02 PM

#

Explanation : Can’t play Story Missions without having located Wolfe, he is a default hero

Evidence : none
If replicable, how :

Platform : android

State : 591

IGN : D@stardly

Game version no : 1.20.18.3156

Ticket submitted in game : 1000087

past thicket Nov 1, 2023, 5:37 PM

#

this keeps happening when ever i open a crate with mutiple stuff in

grave tundra Nov 1, 2023, 5:37 PM

#

This capital event sucks

#

We invested lots for meager rewards

#

Yall false advertise luring us wit rewards but the rewards are meager compared to the millions of assets and recourse we invested

#

This capital event not worth it

hybrid quail Nov 1, 2023, 6:54 PM

#

Explanation: (required)
Azurtane Heist freezes marches and don't update

Evidence: (optional but really useful)
Sent videos in the ticket and 1 attached here.

If replicable, how: (optional)
When you sent a march to a building, when arriving, it´s freezes on 00:00:00

Platform: (required)
Android

State: (required)
309

IGN: (required)
███▓▒░ LE ░▒▓███

Game version no# (can be found in the lower left of load up screen - required)
1.20.20.3164

Ticket submitted in game: (required)
1000701

timber matrix Nov 1, 2023, 7:19 PM

#

Explanation:
Behemoth rallies doing way less damage even though yesterday I did them with less troops and increased today for testing purposes.

Evidence:
I have the reports in game.

If replicable:
Easily doable tomorrow.

Platform:
Android

State:
556

Ign:
Nevole

Game version #:
1.20.20.3164

tribal steeple Nov 1, 2023, 8:06 PM

#

Every time I open a box, the rewards come out like this and do not reach the backpack.

thin locust Nov 1, 2023, 8:08 PM

#

Explanation: (required)
Hangar building not available after updating and repairing the game

Evidence: (optional but really useful)
Photos attached

If replicable, how: (optional)
Update the game

Platform: (required)
Android

State: (required)
1148

IGN: (required)
☸Jin☸

Game version no# (can be found in the lower left of load up screen - required)
1.20.20.3164

Ticket submitted in game: (required)
127701235

hollow yacht Nov 1, 2023, 8:23 PM

#

Explanation: Today at Mining Mayhem (18:00 UTC) we took control of our R1-1 lab, but the game failed to recognize it. The R1 lab became protected but „unoccupied“ was shown. We were able to collect the skills, but couldn’t attack the R2-1 lab connected to the R1-1. The only things we could attack were settlements and auxiliary buildings.

All of our alliance members were affected by this bug, no matter of the platform and the game version they are using.

Evidence: See attached screenshots

Platform: iOS

State: (required) 345

IGN: Pineapple

Game version no#: 1.20.20.2116

Ticket submitted in game: none

#

#

ebon oak Nov 1, 2023, 9:29 PM

#

Explanation:
Reopening case 989158, which is itself a reopening of case 985703. S198 alliance GeR's influencer trap was opened at 17:30:00 utc on 10/23. As explained in great details with photo and mathematical proof in case 989158, it showed up for me as "closed, on cooldown" 37 seconds after it opened. Its cooldown status was only updated to "open" for me after I joined someone else's trap rally. Both Mark (who closed case 989158) and Pat (who closed case 985703) failed to do their due diligence and investigate why this happened. Both reminded me that the trap is only open for 30 minutes. I am well aware and would like to remind them that 37 seconds is less than 30 minutes. Mark further responded that I was able to participate in the trap. That completely missed the marks. They need to tell me: (1) Why was my trap on cooldown 37 seconds after it opened? (2) Why did this happen to a previously stable event? (3) Why did I have to find a workaround? (4) What would happen if more members of the alliance experienced this, nobody was able to rally, and as a result, nobody was able to join another trap rally and remove the bugged cooldown? I would like customer support to do their due diligence this time.

Evidence:
Attached. Please see "Ticket submitted in game: 989158" for the original issue's screenshots.

If replicable, how:
Original issue: unknown. Customer support not doing their jobs: submit any bug report.

Platform:
Android

State: 198

IGN: [GeR] jiae ✮

Game version: original issue: 1.20.10.3110. Customer support being unhelpful happens in all versions.

Ticket submitted in game: 1002884

unreal tapir Nov 1, 2023, 9:58 PM

#

Explanation: Dreadbeasts have randomly stopped spawning meaning we are unable to rallie them for points and complete our 5 daily attacks on them causing players to miss out on generaly rewards and migo items.

Evidence: I can't provide evidence of something that doesn't show unless you want a really long video, can't find any even after checking through most of map.

If replicable, how: Just try to search for dreadbeats through the search function or manually,

Platform: Android

State: 597 and others

IGN: N/A

Game version no#: Most recent version

Ticket submitted in game: 1002913

@final stone

pseudo moat Nov 2, 2023, 2:54 AM

#

Explanation: There is a bug in the backpacks not allowing players to see what was received as rewards from boxes, the rewards are not put in your bag afterwards as well.
Platform: iOS, Android (I'm experiencing this too)

State: 812

IGN: Marisol

Game Version:
1.20.20.2116

Ticket #:
1003206

livid pier Nov 2, 2023, 9:36 AM

#

Explanation: player has been having connection issues since the update, game crashes within 5 minutes

Platform: IOS

State:636

IGN: Little Prince

Game version:1.20.20

Ticket number: 1003570

visual estuary Nov 2, 2023, 2:17 PM

#

Explanation:
My marches were stuck (or frozen) while doing Annilation Awaits event as you can see in the picture attached below. The opposite happened while I was doing Azurtane Heist where my marches are not showing (on the left side) but you can see that they are out and farming.

Evidence:
See picture below

If replicable:
Sent out more marches and it's at 00:00:00

Platform:
Android

State: (required)
242

IGN: (required)
REDRAVEN

Game version no#
1.20.20.3164

Ticket submitted in game:
1003931

exotic meadow Nov 2, 2023, 4:05 PM

#


Evidence: I’m not able to build in my hq. I try to repair game but doesn’t work .cs reply me in previously ticket and say it fixed (see sos)but  I’m not able to build so I open new ticket

If replicable, how: (optional)
[type here]

Platform:  IOS

State: 445

IGN:useless potato

Game version n:latest

Ticket submitted in game: 990552

dapper shadow Nov 2, 2023, 9:53 PM

#


Evidence: screenshot attached

Platform: android

State: 1043

IGN: Elia

Game version no#: 1.20.20.3164

Ticket submitted in game: 1004565

livid pier Nov 3, 2023, 12:09 AM

#

Explanation: If I try to buy the tempest arms crafting bundle then I’m getting the message “data out of sync”

Evidence: screenshot

Platform: IOS

State: 968

IGN: Muzan Kibutsuji

Game Version: latest

river girder Nov 3, 2023, 12:54 AM

#

Did survival rush twice, got 60 amber potions but not showing in backpack
Evidence screenshot
Platform ios
Game version latest
State 219

pseudo moat Nov 3, 2023, 4:05 AM

#

Explanation: New event with Chris is not allowing to finish missions. In the video below it shows the player going through that event but at the end no rewards are given and no chances being used.
Evidence: Video below

If replicable, how: Just by going into the mission it repeats itself.

Platform: Android

State: 1221

IGN: chukas

Game version no#: Latest

Ticket submitted in game: UID 135183649

livid pier Nov 3, 2023, 4:19 AM

#

Explanation: In one day I’m getting kicked from the game like 30 times for no reason.

Evidence: I can’t provide evidence if I don’t get any error mail or something like this.
Platform: IOS

State: 968

IGN: Muzan Kibutsuji

Game Version: The latest

feral shuttle Nov 3, 2023, 4:34 AM

#

@pseudo moat

Others cannot help me with Joint Exercises as the game is saying they don't have strong enough Aircraft, yet they have their aircraft maxed. [I do not have evidence of this, but have been told by my alliance members who have maxed aircraft that this is the message they receive]

It doesnt allow me to use my T11 and T10, instead only shows I have T8 when I don't even have T8 so I can't even begin to try to beat any level beyond 169.
Video Evidence Below
State 1090,
Platform: Android,
Latest Version,
IGN : 山ㄖㄥ千ㄚ
Ticket # 1003855

timber summit Nov 3, 2023, 6:42 AM

#

Explanation:
I'm unable to progress in the Survival Rush - Chris event. I've already played it countless times but still the reward progress is not increasing and also I don't lose any free attempt. I've done it so many times even the difficulty seems to have increased gradually but still 0 progress in rewards.

Evidence:
I've attached a video displaying the same
If replicable, how: (optional)
[type here]

Platform:
Android

State:
1240

IGN:
Blood Professor

Game version no#:
1.20.24.3170

Ticket submitted in game:
1004931

livid pier Nov 3, 2023, 8:48 AM

#

Explanation:
I can't move to other alliance because I locked in RR, since it's still not matched, I already contact CS to make me reset in RR as soon as possible but I need respond faster not slowboat

Evidence: (optional but really useful)
Since I locked both, RR + MM so I can't leave alliance

If replicable, how:
CS or Devs should reset my account

Platform: (required)
Android version 12
Samsung Galaxy A52s

State: (required)
1001

IGN: (required)
SVS 1kvs1k1 pls

Game version no# (can be found in the lower left of load up screen - required)
V1.20.20.3146

Ticket submitted in game: (required)
1005308

umbral knot Nov 3, 2023, 3:53 PM

#

Explanation:
Aircraft have been released in 1208 and multiple other states (younger and older, 1208 is week 17/18) when it is not due until week 38ish. This acceleration has not been communicated at all. Joint operations are also not available. This happened following the server maintenance on 11/01/23 0630 - 0830utc. Some players are clearly spending on packs but it is being suggested by in game moderators that this release is a mistake. Complete silence on this issue from all official channels (as far as I have been able to find).

Evidence:
Screen shots below. Note 248,750 is the highest score available from the "free" materials. There are multiple players in this state alone that have clearly spent in good faith on this release.

If replicable, how:
Every player in the state has access to Aircraft and being reported from many many young states

Platform:
Steam and iOS personally. This is happening regardless of device / platform.

State:
1208 & many many others

IGN:
[AOD]Zinky

Game version no#:
iOS: v 1.20.20.2116
Steam: v 1.20.20.644

Ticket submitted in game:
1005848

stoic cove Nov 3, 2023, 8:45 PM

#

Explanation:
I haven't been able to play Story Missions ever since it opened up in my state. Every time I try the message "Input parameter error!" appears. The new Resident Evil missions for Chris do work though.

Evidence:
Screenshots attached

If replicable, how:
Getting the fragments to locate the missing heroes to play Story Missions (Lucky and Wolfe).

Platform:
on both, iOS and Android

State:
565

IGN:
58497238

Game version no#:
v 1.20.20.3164

Ticket submitted in game:
892823 (closed) (the recommendations weren't helpful)

calm tree Nov 4, 2023, 2:22 AM

#

EXPLANATION:
After alliance duel I did not receive the correct troops back. Instead I have received low level troops that I have to spend time and massive amounts of resources to upgrade again!

EVIDENCE: attached

PLATFORM: ISO

STATE: 686

IGN: Ang.13 (2.0)

GAME VERSION NUMBER: Latest

TICKET SUBMITTED IN GAME: 1006594

waxen barn Nov 4, 2023, 12:34 PM

#

Explanation: no reward in survival rush- chris

Platform:
Android

State: #1238

IGN:
Kuro
Game version no#
v 1.20.24.3170
Ticket submitted in game: 1006424

silk gorge Nov 4, 2023, 1:25 PM

#

Explanation:
Can't relocate at MM finals.
Lost more than 20k bios to speed. This is ridiculous.

Evidence:
Screenshots attached

If replicable, how:

Platform:
All platform

State:
795

IGN:
Fᴀʟᴄᴀᴏ ツ

Game version no#:
v 1.20.20.3164

Ticket submitted in-game: 1008676

ember forum Nov 4, 2023, 1:37 PM

#


Evidence: see screenshot

Platform: Android

State: 812

IGN: Leonoz

Ticket submitted in game: 87485007

obtuse anchor Nov 4, 2023, 2:16 PM

#

Cannot do treasure quest. It shows another alliance’s duel control center. Already moved to wasteland and still show the same thing 🤷‍♀️

Evidence: (optional but really useful)
[type here]

If replicable, how: (optional)
[type here]

Platform: (required) iphone ios 

State: 
[565]

IGN: 
[jess] 

Game version no# 
[v 1.20.20.2116]

Ticket submitted in game: 
[107466]```

#

stuck aspen Nov 4, 2023, 2:20 PM

#

BUG: MM unable to port to R5
DATE & TIME: 04/11/2023
IGN: seren
**STATE #:**885
PLATFORM: ios
**GAME VERSION:**v 1.20.20
**TICKET #:**96023838
BUG INFORMATION: we were unable to port to R5. We could not claim tower as we're not in range of tower. Unable to use buffs. Whole alliance players were all over MM app so had to use bios to join rallies.
SS/VIDEOS as evidence:

median slate Nov 4, 2023, 3:18 PM

#

Bought a bundle worth 999 diamonds (10$) but i didnt get the reward for buying it in top-up bonus

Evidence: pictures sent


If replicable, how: (optional)
[type here]

Platform: (required)
IOS

State: (required)
583

IGN: heisenburger

Game version no# (can
[V.1.20.20.2116]

Ticket submitted in game: (required)
[1007113]

uneven mountain Nov 4, 2023, 3:21 PM

#

There's a bug that avoid the quick switch of talents for vip12, and this message appears. 

Evidence: screenshot 


If replicable, how: (optional)
[type here]

Platform: (required)
Android 

State: (required)
629

IGN: Cat&Tonic

Game version no# (can
[V.1.20.20.2116]

Ticket submitted in game: (required)
[]

fresh gorge Nov 4, 2023, 3:29 PM

#

somber otter Nov 4, 2023, 3:43 PM

#

Explanation: I think no explanations are necessary. You just can't even open the survival uploaded event

Evidence: Screenshot

Plataform: Android

State: 362

IGN: ♡ j x v i ♡

Game versión: [V.1.20.20.2116]

golden nebula Nov 4, 2023, 3:44 PM

#

Cant open survival Rush page

Evidence: screenshot 


If replicable, how: just open it 

Platform: (required)
Android 

State: (required)
369

IGN: haunted beast

Game version no# (can
[V.1.20.20.2116]

Ticket submitted in game: (required)
1007794

#

Screenshot_2023-11-04-16-36-56-105_com.kingsgroup.sos.jpg

leaden hedge Nov 4, 2023, 3:48 PM

#

Also having problems with trap, reserved for today 17utc, yet timer has an extra day on opening.

State 1233

IGN: Cyclone

Platform: Android

lilac sluice Nov 4, 2023, 3:52 PM

#

Cant open survival Rush page

Evidence: VDO


If replicable, how: just open it 

Platform: (required)
IOS

State: (required)
178

IGN: Seiryu

Game version no# (can
[V.1.20.20.2116]

Ticket submitted in game:

rough berry Nov 4, 2023, 6:12 PM

#

Explanations: can not port in mining mayhem
Evidence; unable to port to r5 .
States : all
Platform : current
Tickets: Multiple

restive narwhal Nov 4, 2023, 6:22 PM

#

Explanation: (required)
Can not Port in Mining Mayhem

Evidence: screenshot

Platform: (required)
All

State: (required)
854

IGN: Firebreather

Game version no# (can
[V.1.20.20.2116]

Ticket submitted in game: (required)
1008122

nimble zenith Nov 4, 2023, 7:05 PM

#

Explanation: (required)
Hanger’s exchange store items appear to be empty. It been like
That since the update that happened on November 1st.

Evidence:
Attached

If replicable, how: fix the display issue of items not appearing there.

Platform: (required) tried all of them

State: (required)
1063

IGN:
Nazanin

Game version no#
V.1.20.20.2116

Ticket submitted in game: 1007764

jovial slate Nov 4, 2023, 7:06 PM

#

Explanation: (required)
Can not Port in Mining Mayhem
No skills available
Me and my alliance.
Result = impossible to play.
Our opponent wanted good fight too but WE cannot because of the bug.

Alliance : LZY from 252

Platform: (required)
All

State: (required)
252

IGN: Cat
1008332 in game ticket

Game version : V.1.20.20.2116

south vault Nov 4, 2023, 8:20 PM

#

Explanation: Can not relocate in R5 Mining Mayhem, No skills Available

Platform: All

State: 197

IGN: Chelly

Game version no#: v 1.20.20.3164

Ticket submitted in game:
14292364

Screenshot_20231104_211519_com.kingsgroup.ss.huawei.jpg

barren phoenix Nov 4, 2023, 11:27 PM

#

Hello, I can’t use quick talent switch feature in game, it’s showing me “ all talent points already used” and missing 2 talent points as well. Reported in game as per instructions here but no any news from CS. Is there anyone who can help please? ( I already repaired game twice)

exotic meadow Nov 5, 2023, 12:46 AM

#

 Survival rush cris

Evidence: 
I finish mission! Kill boss, start walk to that wall and error pop out.
Another message say Mission fail but I win the mission 

If replicable, how: 
Please I list my attempt give me back and fix the issue 

Platform: 
Android,

State: 
168

IGN: 
Ozy

Game version no# 
Latest 

Ticket submitted in game: 
1008809

Screenshot_2023-11-05-02-22-51-250_com.kingsgroup.sos.jpg

Screenshot_2023-11-05-02-23-00-455_com.kingsgroup.sos.jpg

teal radish Nov 5, 2023, 3:09 AM

#

My solo point does not increase or stuck my solo points 18.000 when I using some a lot Epic and Legendary Hero Fragment(s) in Points Event/Solo Points today.

Evidence: (optional but really useful)
screenshot.

If replicable, how: (optional)
Please increase my solo points in Points Event today or give me back my Epic and Legendary Hero Fragment(s) or give me compensation.

Platform: (required)
Android

State: (required)
1235

IGN: (required)
박서준

Game version no#
1.20.20.3164

Ticket submitted in game:
1008950

Screenshot_2023-11-05-09-39-57-966_com.kingsgroup.sos.jpg

Screenshot_2023-11-05-09-39-45-754_com.kingsgroup.sos.jpg

coarse ice Nov 5, 2023, 3:10 AM

#

Cannot switch war/eco talents

Evidence: (optional but really useful)
See ss 

If replicable, how: (optional)


Platform: (required)
Android Samsung

State: (required)
393

IGN: (required)
༺вяσηηιє༻

Game version no# (can be found in the lower left of load up screen - required)
V 1.20.20.2116

Ticket submitted in game: (required)
 1008554, 1008802 and 1008879

weak dune Nov 5, 2023, 7:28 AM

#

Explanation: system converted my bonus token in top-up events into biocaps, but the event is still running

Platform: All

State: 459

IGN: Kuzlai

Game version no#: latest

Ticket submitted in game:
1009204

#

fossil bison Nov 5, 2023, 9:22 AM

#

Explanation: when play mining Mayhem couldn't use skills or relocate

Evidence: screen shot
[type here]

If replicable, how: (optional)
Fix it please been hard playing in that situation

Platform: (required)
Android ,Samsung A22

State:
1019

IGN: (required)

꧁♡☆Lion Das☆♡꧂
Game version no#

[ v1.20.20.3164 ]

Ticket submitted in game:

1007592

#

fresh gorge Nov 5, 2023, 9:34 AM

#

barren phoenix Nov 5, 2023, 11:12 AM

#

Explanation: Still can’t switch talents in game + missing 2 talent points. (In game CS replied that they already fixed this issue)

Evidence: screen shot + video

If replicable, how: (optional)
Please fix it, been hard playing and annoying in this situation

Platform: (required)
iOS 14MaxPro

State:
744

IGN: (required)

MasterOfDisaster

Game version no#

[ v1.20.20.2116 ]

Ticket submitted in game:

1008721

weak dune Nov 5, 2023, 3:27 PM

#

Explanation:
i send a march on a free crystal mine and report told me that i hit a mob, but instead another player was kicked from the same mine. The system dont show well if a mine is occupied or free.
Evidence: screen shot

If replicable, how: (optional)
Please fix it

Platform: (required)
Pc Windows

State:
459

IGN: (required)

Kuzlai

Game version no#
latest

Ticket submitted in game: 1010791

#

opaque orbit Nov 5, 2023, 5:16 PM

#

Can’t switch talents with ViP 12.
Platform
IOS
Version latest update
In game name
ODIN’S~HAMMER
State 630
Ticket
1007936

timid cargo Nov 5, 2023, 5:38 PM

#

Explanation: Still can't switch talents in game + 3 talent points missing. The game support replied that they had already fixed this problem. besides, after resetting talents it is impossible to configure talents for war and for farming, you can do one thing

Evidence: video

If can be reproduced like: (optional)
Please fix this, it's really very annoying when you have VIP12 but can't use it

Platform: (required)
iOS 12ProMax

State:
524

IGN: (required)
Lucky

Game version
v1.20.20.2116

Ticket submitted in game:
1008030, 1009129

#

spark condor Nov 5, 2023, 6:07 PM

#

Can't switch talents with ViP12

And missing 6 talent pts

Platform Android

State 335

Ign Stormbringer

Game version no#
V 1.20.20.3164 latest

Ticket submitted in game:
1007316,1009240

winged flame Nov 6, 2023, 12:19 AM

#

Can't switch talents with ViP12

And missing 6 talent pts

Platform Android

State 530

Ign ★Viper★

Game version no#
V 1.20.20.3164 latest

Ticket submitted in game:
1008993

livid pier Nov 6, 2023, 1:10 AM

#

Explanation: (required)
Cant build MIGO Building after ends and I cant buy anything in store, Because it pops up in middle of Survival Rush but it cant automatically build and skipped during that yesterday

Evidence: (optional but really useful)
After I claim all rewards but Wheres MIGO Building, so I cant buy any items

If replicable, how: (optional)
I didnt build MIGO Building and I cant build so I cant buy anything in store

Platform: (required)
Android

State: (required)
[Type your state number here]
1001

IGN: (required)
[Type your IGN here DO NOT POST YOUR CHIEF ID]
Galaxy

Game version no# (can be found in the lower left of load up screen - required)
[Type version number here ]
V 1.20.20.3164

Ticket submitted in game: (required)
1010442, 1010458
[Provide your ticket number here]

umbral sinew Nov 6, 2023, 2:05 AM

#

``Explanation: (required)
Today my state ended the MIGO event, the reward review was completed and sent to my reward vault. But when I clicked "receive all" the game showed "System error" After that, I only received rewards from alliance rankings without receiving Glory points.
Evidence: (optional but really useful)
Currently I only have 68 Glory after receiving 40 Glory from the system mail.
If replicable, how: (optional)
290 Glory + 25000 insect repellant potion + 15 Gorilla frags is what I haven't gotten yet.
Platform: (required)
Android
State: (required)
793
IGN: (required)
•DK•
Game version no# (can be found in the lower left of load up screen - required)
Version v1.20.20.3164
Ticket submitted in game: (required)
86108253

Screenshot_2023-11-06-08-27-04-446_com.kingsgroup.sos.vn.jpg

Screenshot_2023-11-06-08-26-48-821_com.kingsgroup.sos.vn.jpg

Screenshot_2023-11-06-08-25-53-756_com.kingsgroup.sos.vn.jpg

Screenshot_2023-11-06-09-02-04-300_com.kingsgroup.sos.vn.jpg

fringe swan Nov 6, 2023, 5:15 AM

#

No glory points received after MIGO ended. This is happening since the beast migo stage ends. It occurred after every stage finish.

Evidence: (optional but really useful)
In game.

If replicable, how: (optional)
Logged into game, glory points not received via mail.

Platform: (required)
Steam, iOS iPhone 14

State: (required)
1090

IGN: Major

Game version no# (can be found in the lower left of load up screen - required)
Latest.

Ticket submitted in game: (required)
[1010758]```

feral shuttle Nov 6, 2023, 7:46 AM

#

Explanation : Finding it really super unfair unused glory points are basically removed and are unable to be used again after missing deadline for unused glory points. Super unfair to players who missed deadlines for glory stores, like arbor and spore glory.

Makes me want to quit the game cause everyone else already has awesome collection sets that I've completely missed out on.

Evidence : Screenshot Below

Platform : Android, Windows (Standalone)

State : 1090

IGN : 山ㄖㄥ千ㄚ

Version : Latest

Ticket # 1010917

opaque orbit Nov 6, 2023, 3:46 PM

#

Can’t take an AC we touch says much touch with valid towers. All towers are valid and can’t build any towers either.
State 630
In game name
ODIN’S~HAMMER
Version latest
System IOS
Ticket 1011585

#

craggy briar Nov 6, 2023, 3:56 PM

#

BUG: Hanger Redeem Exchange store.
I've encountered an issue at the "Hanger" redeem exchange store. When I attempt to click, nothing appears for me to exchange. The screen simply displays no items available for exchange.

DATE & TIME: 06/11/2023 ; 15 utc
IGN: Lucifer
STATE #: 1128
PLATFORM: Android
GAME VERSION: 1.20.20
TICKET #: 1011573
SS:

Screenshot_2023-11-06-20-55-49-19_31adc454cb6341be574a8086eb6d9093.jpg

cold torrent Nov 7, 2023, 2:40 AM

#

BUG: survival royale sucks! I keep getting stuck and being killed
I was trying to play survival royale with 2 of my accounts, I got stuck in loading page, then i tried to cancel and did not let me, I was in a match but I couldn't do anything, players could attack me and I was stuck until the green mist killed me, is not fair, I got bad rewards thanks to you your Lag and bug, fix my rewards or at least let me play again.

DATE & TIME: 07/11/2023 ; 2utc
IGN: MAR (both)
STATE #: 438 (both)
PLATFORM: Android
GAME VERSION: 1.20.20
TICKET #: 1012336 and 1012342
SS:

#

pseudo moat Nov 7, 2023, 4:44 AM

#

Explanation: At the end of Survival Royale the crates collected
Called “Survivor’s Crate” does not appear sometimes at the end of the match. Please have this fixed as soon as possible.

Platform: iPad, iOS

State: 536

IGN: kitsune.mini

Game version no# (can be found in the lower left of load up screen - 1.20.20.2116

Ticket submitted in game: 1012291

vernal raptor Nov 7, 2023, 8:04 AM

#

Screenshot_2023-11-07-13-32-42-586_com.kingsgroup.sos.jpg

Screenshot_2023-11-07-13-32-28-086_com.kingsgroup.sos.jpg

open plover Nov 7, 2023, 9:59 AM

#

Explanation: (required)
Cyber Sirens permit not present in the crates for the event.

Evidence: (optional but really useful)
See Picture

If replicable, how: (optional)
N/A

Platform: (required)
N/A

State: (required)
N/A

IGN: (required)
MiŞtēr C (but N/A)

Game version no# (can be found in the lower left of load up screen - required)
Latest (But N/A)

Ticket submitted in game: (required)
N/A - Neither will I be submitting anything ever to CS as they are about as much use as a chocolate teapot.

lapis dawn Nov 7, 2023, 8:32 PM

#

Explanation: im stuck during Survival Royals, cant move until green mist killed me.

Platform: Android

State: 11r4

IGN: Dead Hamster

Game version no# 1.20.20.3164

Ticket submitted in game: 1013722

Screenshot_2023-11-08-00-50-54-321_com.kingsgroup.sos.jpg

#

1144*

rare charm Nov 8, 2023, 12:01 AM

#

Explanation: (required)
I was doing the hero completion challenges... Heroes stated going the opposite direction

Evidence: (optional but really useful)
Video attached

If replicable, how: (optional)
N/A

Platform: (required)
Android EMUI 14

State: (required)
719

IGN: (required)
KingDeep31

Game version no# 1.20.20

Ticket submitted in game: (required)
N/A

raw geyser Nov 8, 2023, 5:53 AM

#

Explanation: (required)
The last digit of the Migration rating numbers are cut off, which makes those numbers wrong and confusing.
Also a small space every 3 digits would help IMMENSELY to read them!
This is also an issue for many other numbers >100,000 in the game.
This game SERIOUSLY needs (more, if there's any) testing before releasing updates!

Evidence: (optional but really useful)
See screenshot

If replicable, how: (optional)
obvious...

Platform: (required)
Android

State: (required)
589

IGN: (required)
white wolf

Game version no# 1.20.20

Ticket submitted in game: (required)
N/A

supple apex Nov 8, 2023, 2:56 PM

#

Problem: I cannot add another hero to the formation in the Labyrinth City

Platform : PC windows, IOS

State : 1098

IGN : TrixyJr

Version : Latest

#

I used Quick Complete today, no stage is open

exotic meadow Nov 8, 2023, 9:47 PM

#

Account stuck in state after svs

Evidence: (optional but really useful)
lodged several tickets as we have had 3 accounts stuck in our state since we faced them in SvS about 6 months or more ago.  They block lovely spaces around our capital.  Would be nice if we could wd them.. evict them.. burn them away.. you launch on them they auto shield & of course the gov can't touch them.

If replicable, how: (optional)
Please remove this account 

Platform: (required)
Android

State: (required)
375

IGN: (required)
Nefarious Intent

Game version no#
Latest 

Ticket submitted in game: 36116332

acoustic abyss Nov 8, 2023, 10:19 PM

#

Resonating hero 0-3 star do not retain the proper stats

Evidence: video proof, video is with a 0 star resonating hero, screenshot proof is with a 2 star resonating hero

Reverse engineered the outcome to find the problem
This is the formula being used:

Hero at cadet rank × resonating hero % + (limitless stat - cadet rank stat) × resonating hero % × resonating hero %

This is what the formula should be:
Hero at cadet rank × resonating hero % + (limitless stat - cadet rank stat) × resonating hero %

If replicable, how: 
Resonate a 0-3 star hero with a limitless hero. 

Platform: all
State: all
IGN: all

Game version no#
All

Ticket submitted in game:
no, 99.99% of tickets are closed exactly 60 seconds after reporting. I think I have better chances reporting it here instead.

prime plaza Nov 8, 2023, 10:39 PM

#

Hey! Sorry didn’t see this - was this on the aircraft issue? I reported in in the help and support section as well as reached out to my GM but have not heard anything on a fix or update unfortunately

slate saddle Nov 8, 2023, 11:38 PM

#

Explanation : Mining Mayhem finale was bugged. Could not port and had to March from wherever you were in the map, which made forming rallies impossible. The first alliance to rush the capital won.

Compensation was sent but did not include the first place or runner up hq and march skins we usually would win for winning or losing, respectively.

Evidence : compensation mail attached.

Platform : All

State : All

IGN : Sangers

Version : Latest

Ticket # 1015220

dense owl Nov 9, 2023, 2:09 PM

#

Explanation: (required)
no survivor royale, where is it? Shark6

Evidence: (optional but really useful)
sc

Platform: (required)
Android, PC

State: (required)
122

IGN: (required)
VIK

Game version no#
Latest

sullen crest Nov 9, 2023, 2:20 PM

#

Explanation:
survivor royale has just disappeared after update, players cannot redeem their daily pass, and cannot use the store. Allow states to have an EXTRA day to play, as the players have lost a day to play Survivor Royale.

Evidence:
Pictures

If replicable, how: after small update, Survivor Royale just disappeared from events

Platform:
IOS // Android // PC

State:
All

IGN:
Everyone

Game version no#:
Latest version

Ticket submitted in game:
1015951

fringe loom Nov 9, 2023, 7:50 PM

#

Return s-royal asap!! We wrote you during 5 hours and you don't do anything!!!

exotic meadow Nov 9, 2023, 8:35 PM

#

aircraft 

Evidence: 
We are unable to help teammate in the aircraft trials even whit maxed aircraft and level 200 completed due the update of the aircraft power

If replicable, how: (optional)
[type here]

Platform: 
Android

State: 
1090

IGN: 
CHIEFinTRAINING

Game version n: 
latest 

Ticket submitted in game: 
121560965

dapper shadow Nov 10, 2023, 2:46 AM

#


Others in same state have said they have the same issue

Evidence: screenshot attached

Platform: Android 

State: 1043 

IGN: Elia

Game version no#: 1.20.20.3164 

Ticket submitted in game: 1016797

static otter Nov 10, 2023, 4:43 AM

#

Explanation:
Fungal Horde Glory Points added up when players left and join other alliance to do Horde. The points wasn't reset in Fungal Glory Feature Ranking. That's highly unfair. People using this to get ahead top players even they're low bp and low points on the island.

Evidence:
Pictures

Platform:
IOS // Android // PC

State:
1195 - 1200

IGN:
Everyone

Game version no#:
Latest version

Ticket submitted in game:
1016917

slate gyro Nov 10, 2023, 6:22 AM

#

Explanation:
Wrong items delivered from purchase.

Evidence:
Screenshot

If replicable, how:
Probably try buying the bundle and see what happens.

Platform:
Android

State:
783

IGN:
GobbleTilUWobble

Game version:
v. 1.20.20.3146

Ticket submitted in game:
1017013

#

And ten minutes later they are purple. But still not blue.

barren phoenix Nov 10, 2023, 12:20 PM

#

Second stage of puzzles asking me to locate Chris 15 times 😫

Evidence: (optional but really useful)
Screenshots attached. 

If replicable, how: (optional)
I can’t locate Chris again as I have already lvl4 with 100% skills.  Please fix it. 

Platform: (required)
iOS 14proMax

State: (required)
744

IGN: (required)
MasterOfDisaster 

Game version no# v 1.20.20.2116

Ticket submitted in game: (required)
1017359

fresh gorge Nov 10, 2023, 12:27 PM

#

[type bug explanation here]

Evidence: (optional but really useful)
[type here]

If replicable, how: (optional)
[type here]

Platform: (required)
[type here - operating system, ie IOS, Android, official PC version *and* the device you are using

State: (required)
[Type your state number here]

IGN: (required)
[Type your IGN here **DO NOT POST YOUR CHIEF ID**] 

Game version no# (can be found in the lower left of load up screen - required)
[Type version number here ]

Ticket submitted in game: (required)
[Provide your ticket number here]```

#

Please use the above format when reporting your bugs otherwise your post will be removed Thanks

turbid geode Nov 10, 2023, 1:24 PM

#

Explanation: (required)
[resident evil event]

Evidence: (optional but really useful)
[screenshot]

If replicable, how: (optional)
[not replicable]

Platform: (required)
[android- operating system, ie IOS, Android, official PC version and the device you are using

State: (required)
[889]

IGN: (required)
[Join889Eco Beast DO NOT POST YOUR CHIEF ID]

Game version no# (can be found in the lower left of load up screen - required)
[current verison ]

Ticket submitted in game: (required)
[96544836]

brittle umbra Nov 10, 2023, 1:35 PM

#

[Third stage ask me to locate chris 20 times]

Evidence: (optional but really useful)
[Screenshot attach]

If replicable, how: (optional)
[type here]

Platform: (required)
[Android]

State: (required)
[628]

IGN: (required)
[Culicidae] 

Game version no# (can be found in the lower left of load up screen - required)
[1.20.20.3164]

Ticket submitted in game: (required)
[1017536]```

Screenshot_2023-11-10-21-23-03-656_com.kingsgroup.sos.jpg

Screenshot_2023-11-10-21-23-22-920_com.kingsgroup.sos.jpg

timid crypt Nov 10, 2023, 2:20 PM

#

Explanation: (required]
[Third stage ask me to locate chris 20 times]

Evidence: (optional but really useful)
[Screenshot attach]

If replicable, how: (optional)

Platform: (required)
IOS

State: (required)
[1110]

IGN: (required)
[Darth]

Game version no# (can be found in the lower left of load up screen - required)
[1.20.20.2116]

Ticket submitted in game: (required)
[Not submitted yet]

How am I supposed to locate the hero Chris 20 times? 🤔