how can i fix this error message

[proper elbow]

how can i fix this

[south igloo]

Hi @proper elbow, can you use DDU to clean your graphics drivers (https://www.intel.com/content/www/us/en/support/articles/000091878/graphics.html) and then install the latest graphics driver https://www.intel.com/content/www/us/en/download/785597/intel-arc-iris-xe-graphics-windows.html) ?

[proper elbow]

thank you so much

i will do it

little bit later

im busy right now

sorry for disturbing

[remote mica]

@proper elbow @robust mango

[proper elbow]

ohhh

[robust mango]

Everything you need is right there on the site

[proper elbow]

i downloaded

[robust mango]

Including the steps to enter the advanced startup menu and enter safe mode.

[proper elbow]

now extract?

[robust mango]

Yes...

[proper elbow]

now

should i switch to safe mode

[robust mango]

Yes

[proper elbow]

okk

1 problem

my dad said i will break something

and said to not do it

[robust mango]

That's not a good reason to not do it.

In worst case scenarios, you may corrupt your existing Windows install, which will require more extensive repairs or a re-installation of the Windows operating system, but that is unlikely.

Just follow the steps and you shouldn't break anything.

[remote mica]

i use DDU all the time, its a safe tool

[proper elbow]

my dad isnt letting me do it

[robust mango]

If you don't know what you're doing, just follow the steps, and don't get ahead of yourself.

Who owns this computer?

[proper elbow]

well

i do

my dad said just to not do it

i would regret it

[robust mango]

It's not gonna break anything.

[proper elbow]

well

i guess ill do it

[remote mica]

intel customer support asked you to do it...

[robust mango]

That's one good argument.

[remote mica]

ICS = intel customer support

[proper elbow]

i extracted

the

ddu

now

i have to restart the pc and hold shift?

[robust mango]

For the 4th time, you may now reboot to safe mode by either holding down the shift key while clicking "restart" in the power options, or using the Settings app.

[remote mica]

i dunno what we are even tryin to solve besides reinstall graphics driver

you can run DDU in non safe mode

if DDU doesnt fix your problem without safe mode, try safe mode imho

[robust mango]

I just do it in safe mode, it eliminates the flickering which some folks are sensitive to.

Also depending on your laptop, it may also change scaling, which may complicate things.

But yes, you can use DDU in "normal" mode.

[remote mica]

he prob rebooted already lol

[robust mango]

I kinda miss my tech support job.

I won't miss poeple calling me to fix a problem, and the problem would be the fact that their laptop prompted them to plug in their laptop because it's running low on battery. It happens a lot more often than you think it does.

Also, DVD drives as coasters. 😉

[proper elbow]

well now i got another problem

my pc is german

and i dont understand german

even tho i changed language to english

it still shows me german in some parts

[robust mango]

Can you take pictures of what's happening in your screen?

[proper elbow]

i can take pictures in the blue screen?

[robust mango]

This is why I'm on Windows 11, it fixes those issues

[robust mango]

You don't have a camera with you?

Or a phone, or something like that?

[proper elbow]

my phone broke

like a month ago

[robust mango]

Oh. great.

[proper elbow]

im using windows 11

[robust mango]

Wack.

Anyways.

There are icons, they don't change based on what language your Windows was installed with.

Use them for guidance.

[proper elbow]

i saw

trouble shoot

and things

this is what i saw

but some icons werent there

wait

[robust mango]

Have you tried clicking on "See more recovery options"?

[proper elbow]

wrong picture

[robust mango]

👍

[proper elbow]

this is what i saw

but it had 2 more icons

and it said windows 11

or msth

smth*

[robust mango]

In the Windows recovery environment, click on the icon with the wrench and screwdriver icon, then click on the icon with three lines and check boxes, and then click on the setting icon.

After that, there's gonna be one button and that's for the restart, click it.

Once your computer reboots, press 4.

[proper elbow]

i did it

now

what

[robust mango]

Download the latest drivers for your specific GPU. Here's a website that might help; https://google.com

[proper elbow]

i have intel iris xe

and

is this site correct

cuz it only takes me to google

nothing mre

more*

[robust mango]

https://www.intel.com/content/www/us/en/download/785597/intel-arc-iris-xe-graphics-windows.html

[robust mango]

I'm just gonna cry myself to sleep.

[proper elbow]

thank you gray

you helped me out

and

good night

[robust mango]

For future information:

That's what you can do with Google. Amazing, right?

😂

[proper elbow]

no i meant this

this is what it showed when i pressed the first link

no site

only google

[robust mango]

Yeah, what I mean is you can use Google to look up the drivers for your GPU.

[proper elbow]

ohh

then mb

just dont judge

im lowkey dumb

yeah

[robust mango]

Good night.