Please help me out | Intel Insiders Community | Page 1

lament oyster Mar 13, 2024, 11:33 PM

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My pc just freeze when I reset it like it doesn't read the devices connected like the mouse n keyboard so I'm stuck with the first screen

gray harbor Mar 13, 2024, 11:59 PM

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is it a desktop? if so reseat the memory.

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there's so many things that could cause this. sometimes 1 issue can have 10 different pathways to solving it things can be the cause.

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please show photos.

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like I don't think this can cause any thing necessarily but the secure boot security of your BIOS is tied to your windows install as well.

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so you might have to be open to at least making sure you have a backup of your data from your main drive if you did or reset a windows then you haven't done anything to your install of windows so you should be able to do undo the setup of your secure boot token in your bios that accepts your drive and pairing of the OS drive.

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not entirely sure on the secure boot thing. that was true you would not probably even get to the login screen I would think.

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photos help definitely when it comes to issues you might be dealing with.

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there are videos on YouTube where people well have issues and they can share results on how to go about resolving them most of the time.

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All it really takes is some googling and research Reddit can be a friend as well if it's a custom system then and you built it yourself then it would be about looking into seeing whether or not like I said your components are seated correctly.

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I know one of the things that they love recommending on here is doing a DDU application with being able to uninstall your graphics drivers.

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if you have another computer at your disposal like a laptop and you have a spare USB drive possibly a USB drive with probably at least 16 GB of memory at least. You can use things like medicat USB toolkit

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so like if you're windows environment didn't really work out so well and at least the monitor you know is good hopefully the graphics card is good. than being able to externally diagnose and mess around with Windows portable USB drive installers that you can just boot into are also great to have in your tool kit for troubleshooting in diagnosing installing windows troubleshooting doing external stuff to your windows installation as well

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there is over six different ways you could go about things it's about trying different things until they work essentially the equivalent of a Rubik's cube and trying to solve it until you end up at a final result that works

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sometimes a reset depending on if it's not a fresh install and it's from a recovery sector partition of your hard drive or SSD You could never know if maybe it wasn't able to correctly install the drivers that you needed so it could have installed older GPU drivers. it could have done something that messed with the stability of your system when it boots.

lament oyster Mar 14, 2024, 4:59 PM

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@gray harbor can u explain that

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I just erased my PC memory now whent I got to the setup menu to choose a language it doesn't read my devices like mouse and keyboard so I'm stuck

somber meteor Mar 14, 2024, 9:16 PM

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lament oyster I just erased my PC memory now whent I got to the setup menu to choose a languag...

Is this during the Windows Out of box setup phase for a reinstall of the operating system? If keyboard and mouse don't work then Windows needs a driver. Do you have any other peripherals you can plug in to get to the desktop then install the necessary driver?

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Unless this is a laptop with spill damage on the keyboard and track pad.

lament oyster Mar 14, 2024, 9:17 PM

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Lemmi show u

lament oyster Mar 14, 2024, 9:20 PM

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somber meteor Is this during the Windows Out of box setup phase for a reinstall of the operati...

rn_image_picker_lib_temp_105d564f-fd61-4a65-a872-38f4b5b52b0f.jpg

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It doesn't show the cursor

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Neither the keyboard

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They just don't work when I get here

somber meteor Mar 14, 2024, 9:22 PM

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Yeah that's the Out of Box experience setup phase. Have you tried different USB ports like the black colored one's? Those are the older USB 2.0/1.1 ports that Windows should have a built-in driver for.

lament oyster Mar 14, 2024, 9:23 PM

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Lemmi retry

somber meteor Mar 14, 2024, 9:23 PM

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Is this a desktop or laptop?

lament oyster Mar 14, 2024, 9:23 PM

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somber meteor Is this a desktop or laptop?

Desktop

somber meteor Mar 14, 2024, 9:24 PM

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Do any lights turn on for the keyboard or mouse when plugged in?

lament oyster Mar 14, 2024, 9:24 PM

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No

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I tried multiple mouses and keyboards

somber meteor Mar 14, 2024, 9:25 PM

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Then no power is going through those ports

lament oyster Mar 14, 2024, 9:25 PM

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It used to work before I reset my pc

lament oyster Mar 14, 2024, 9:25 PM

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somber meteor Then no power is going through those ports

How do I fix it

lament oyster Mar 14, 2024, 9:26 PM

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lament oyster It used to work before I reset my pc

.

somber meteor Mar 14, 2024, 9:27 PM

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It could be a eFuse was tripped to prevent damage to the devices connected. It's supposed to reset itself when the device disconnected

lament oyster Mar 14, 2024, 9:27 PM

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So?

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My father put blame on me and said he won't fix it anymore

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So I rly need help

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@somber meteor

somber meteor Mar 14, 2024, 10:13 PM

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lament oyster So I rly need help

You could check in the BIOS to see if the USB ports are disabled for integrated peripherals/USB Controllers. Everything to do with USB should be set to Auto/Enabled.

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Otherwise time to go shopping for a new keyboard, and mouse.

lament oyster Mar 14, 2024, 10:14 PM

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somber meteor You could check in the BIOS to see if the USB ports are disabled for integrated ...

Can u show me step by step tomorrow

lament oyster Mar 14, 2024, 10:14 PM

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somber meteor Otherwise time to go shopping for a new keyboard, and mouse.

They working fine in my brother's PC

somber meteor Mar 14, 2024, 10:16 PM

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