I dont know what had happened. I’m having some new and super annoying issues; my pc is randomly restarting. It started after a game session on hogwarts, and it’s never happened before. It seems like every 3-5 mins it just automatically restarts.
My computer seems to run fine if a steam game is loaded, but as soon as I close the game( I’ve tried god of war, and hogwarts) it randomly restarts.
Turned off auto-restart, and did sys restore to before my last updates. System is i5 13600k z690 asrock intel arc a770, 32gb 3200 ram. Still happening, and I’m losing my mind. Any help or troubleshooting advice is highly welcomed! Please help!
#PC randomly restarts unless a steam game is loaded.
ashen goblet
cerulean folio
I dont know what had happened. I’m having some new and super annoying issues; my...
Does it restart if you don't even start a game in the first place?
ashen goblet
Yes. Only stays on if I load into a game before it restarts.
cerulean folio
Yes. Only stays on if I load into a game before it restarts.
Hmm. Do you know how to get into safe mode? Wondering if this is a program/driver or windows itself/hardware
I've never seen this before so it's gonna be a bit of searching
ashen goblet
Hold shift while hitting restart on the start menu? I know right, I’m totally stumped.
In windows defender, it looks like my local security authority is off and I can’t change it.
cerulean folio
Hold shift while hitting restart on the start menu? I know right, I’m totally st...
Yeah
cerulean folio
In windows defender, it looks like my local security authority is off and I can’...
Oh that's off-putting
Did you already try sfc and dism?
To fix that issue
ashen goblet
I’m sry I’m a newb, no I haven’t, not rly familiar
ashen goblet
I see, on it
cerulean folio
That searches and fixes your windows install for corrupted/missing files or similar
For context ^
Might want to keep a game open in the background by the way
It takes a few minutes
ashen goblet
says I must be administrator, I am?
I’ve got one open, but it wouldn’t let me scan
Sfc/ scannow
cerulean folio
I’ve got one open, but it wouldn’t let me scan
What's the error
ashen goblet
How am I not administrator
ashen goblet
You must be admin runnin a console session in order to use the arc utility
cerulean folio
Arc?
cerulean folio
Search for command prompt in windows, and instead of open click open as administrator
Got it
ashen goblet
Scanning now! Thanks for your patience
ashen goblet
Venison jerky ftw btw:)
cerulean folio
Maybe even the restarts
ashen goblet
U gotta! I live way up north, kinda a right of passage.. so it’s done.
cerulean folio
Fair
ashen goblet
Windows resource protection, found corrupt files and successfully repaired them. For online repairs, details are included in the CBS. Log file located at blah blah blah.
So should I restart?
cerulean folio
Oh good, it did something
Yeah restart and see if defender works
Hopefully, maybe even so, it fixes the random restarts
ashen goblet
Just shut down, then will reboot.
It’s a newer build and I’ve had no issues prior, I rly appreciate your help!
So far so good, usually took like 3-5 mins before restarting
Holding breath! Lol
Oh nooo it did it again!!
Was working fine so I decided to try to open discord as admin, and it restarted again!
Running scan again, without a game to keep it on.
cerulean folio
It’s a newer build and I’ve had no issues prior, I rly appreciate your help!
Anytime! Also ughh restart issue not gone
Does defender turn on at least?
ashen goblet
Got to the end of the scan and it restarted again!! I’m losing it man
cerulean folio
That's unfortunate D:
ashen goblet
I’m gonna turn a game on, will check defender
cerulean folio
Might have to try the shift restart thing in a bit to see if we can narrow down the cause
Sounds good
ashen goblet
Under core isolation, my lsa protection is off, and I can’t change it.
Hold shift and click restart?
cerulean folio
Under core isolation, my lsa protection is off, and I can’t change it.
Weird
cerulean folio
Hold shift and click restart?
Yea
ashen goblet
I’m back in the troubleshooting menus
What do I do from here?
Uninstall the latest quality and feature updates
ashen goblet
I can reset the pc,
Startup repair, start up settings, command, prompt, uninstall, updates, UEFI, firmware settings, system, restore
cerulean folio
I can reset the pc,
I wouldn't tbh, I'd rather a proper reinstall if we need to
Anyway startup settings
ashen goblet
I found a link, maybe a common issue with the LSA, check it out, https://www.windowslatest.com/2023/03/18/windows-11-incorrectly-warns-local-security-authority-protection-is-off/
cerulean folio
Okay that's good
If the warning doesn't bother you id just wait for a fix, it's on and working either way
civic rose
@ashen goblet just asking what PSU you using?
ashen goblet
Deep cool 750w 80+gold
I was wondering if it could be that aswell..
I fixed the LSA issue, fingers crossed that did it
Damnit, still shut off!!!
Omg this is maddening.
Could be the gpu drivers, I dont know
ashen goblet
Tried everything except resetting windows and replacing psu. I updated bios, ddu my gpu drivers, have yet to reinstall. But I set my bios to default, after update.. still happening. I’m almost certain it’s my psu.. I’m lil perplexed
cerulean folio
Tried everything except resetting windows and replacing psu. I updated bios, dd...
We could test the PSU with hwinfo logging
Thing is I won't be home till a few hours so I can't check the log output until then
ashen goblet
No problem, I’d be down to try that out! I’ve been looking over that link and there are a couple other things I can try, but it can be difficult do do anything as it may restart at any time.
Been looking over this.. https://softwarekeep.com/help-center/computer-randomly-restarting
cerulean folio
I see
ashen goblet
How do I test the psu with hwinfo or anything else
cerulean folio
How do I test the psu with hwinfo or anything else
Download a stress test like prime95 and/or furmark, start logging in hwinfo sensors only mode, start the stresses, wait till restart
The log basically tells you if anything happened to cause the restart, since it tells you the activity in the PSU rails, clock speeds, power draw, etc
ashen goblet
Right on!! I’ll run that tmr nite after work. Hit a wall with it tnt, taking a mental health break 😉
Which test do you recommend?
cerulean folio
Ight, and take care!
Any known test should work but stuff like cinebench, prime95, etc for CPU work; furmark, ..what other GPU stresses are there?
If your PC doesn't restart in those stresses, close the stresses and it prolly will restart then
ashen goblet
Running prime95 right now, and have hwinfo up in sensor mode, this is what it’s sayin, hasn’t restarted yet.
Everything else in hwinfo looks good but the cpu
ashen goblet
As soon as I stopped the test for prime95, it restarted again.
Got warnings for distributed com 10001, 10016, any ideas?
ashen goblet
I got an event in event viewer that was WHEA LOG 18, and upon further inspection it says that there was a fatal error with the cpu. So should I send it in for rma?
ashen goblet
Still happening. Tried chkdsk, dism /online/ cleanup-image /restorehealth, and Sfc scannow. . Event viewer say’s distributed com 10001, 10005, 10006 and 10016 respectively, also WHEA logger 1 & 18. I’m also getting kernel power-41,
WHEA LOG 18 tells me that a fatal hardware error has occurred reported by a component; processor core
error source; machine check exemption error tape; cash hierarchy error / and I found this on the issue; ‘Machine Check Exception cache hierarchy error – The error is encountered due to overclocking or malfunctioning hardware. Check for both these aspects.’
And since I’ve never overclocked, it has to be hardware.
I tried each ram stick one at a time, it’s not the memory, also disconnected the gpu and still occurred, so not the gpu either. I’m guessing it is the cpu or psu. But kind of at a loss of how to diagnose without replacement parts. Will likely reach out to IT.
https://pcpartpicker.com/b/Gsmkcf
This is my first build, only a few months old. No issues prior.
I’m so lost. Super frustrated. Please help
Feels like a psu issue.. so I’m going to get a new one, though I could use recommendations for a replacement for this build. Thanks! Also, my boss recommended I try the software ‘combofix’ so I’ll try that aswell.
Wondering if my cpu isn’t operating properly.
frosty shard
my 13600k also aoverheats with a 240 aio
but im on a 240mm
it seems like the cpu is overheating
try repasting the cpu
also check if youve removed the plastic from the cooler's copper
frosty shard
WHEA LOG 18 tells me that a fatal hardware error has occurred reported by a component; processor core
just read your pc part picker
this is an indication of a problem with the cpu, more than likely the overheating
i can only assume you forgot the plastic peel on the cooler
or the thermal paste
ashen goblet
i can only assume you forgot the plastic peel on the cooler
The plastic is definitely off, I wonder if it could be my cooler.
Also I’ve been reading that disabling c state may resolve this, but i need to know more about that. It has to do with the optimization curve I read. Still learning.
H150i works fine on signal rgb and keeps cpu cool, the only time I’ve gotten any temps above 75ish was during stress test. And that did not kick it off. Only low load seems to.
ashen goblet
Disabling C states in bios seems to have corrected this. I wonder if the chip needs rma
old wigeon
my first guess is PSU issue. somehow itll run fine under load (while hot) but under no load as it gets colder maybe some component/solder joint is failing?
frosty shard
my first guess is PSU issue. somehow itll run fine under load (while hot) but un...
could be
covert steeple
vocal knot
Your CPU temps show it’s overheating a bit
Make sure the cooler and fans are installed correctly and running right
covert steeple
You should buy the Thermalright 1700 anti-bending bracket. You definitely need a better cooler! Which cooler do you currently have? In this video, he mentioned an anti-bending bracket from another brand, but with the same design. For a 13600k, you need a really powerful air cooler or at least a 280 water cooler. Otherwise, you'll always have problems. And be sure to use Arctic MX-4 thermal paste. Or you could just get the Arctic Liquid Freezer III 280 water cooler, which already includes the anti-bending bracket and provides the best cooling.
https://youtu.be/zHXZMtWOVJ4?t=399
heady totem
I dont know what had happened. I’m having some new and super annoying issues; my...
i'm having the same problem too . i've never faced this problem before. This is so annoying.
everything runs fine but when i try to load a game then my pc turns off and automatically restarts .
temperature remains under 75 degrees under full load for both cpu and gpu
i'm using corsair cv650 80 PLUS bronze rated
covert steeple
i'm having the same problem too . i've never faced this problem before. This is ...
You cannot use a Bronze certified power supply. The voltages will remain unstable otherwise. Get at least a Gold certified power supply. Ideally, an ATX 3.0
I also had an older Gold certified power supply from Corsair and sometimes experienced random restarts. ATX 3.0 has almost become a must. No problems so far with it.