#Account Recovery

1 messages · Page 1 of 1 (latest)

rich flint
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Hello, I just joined the game today, made my account, wrote down my password/posted it in a text file I use for my passwords.

I logged into the tutorial, played around for a bit, logged out just after killing some rats. Proceeded to log back in, was on my way to the marker for repairing the gloves. Got DC/ed then attempted to log back in. Was unable to,

I double and triple checked my password, as the exact same one I used.

Requested for my password to be reset, and it was not. (Seems I do not even had a Comformation email to my account creation) Who do I contact about this?

jovial helm
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What was your character name?

rich flint
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Thank you Ryan, I believe it was Selina* Niran?

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I know the last name was Niran.

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The account name is the exact name I have on Discord.

jovial helm
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kk one moment

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Sorina Niran is the character name it seems.

rich flint
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Thank you, I knew it started with an S.

jovial helm
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Just to confirm, did you login with Steam?

rich flint
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I did! Though it asked me to make an account.

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Should it have not?

jovial helm
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Would you mind trying to restart steam and then booting the game?

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Just thinking of a solution to test

rich flint
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rogger, already attempted that but if you are looking at the system I'll give it a go.

jovial helm
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Once you've done that, can you let me know if the username box is pre-filled?

rich flint
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That it is!

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Password still seems to not work however.

jovial helm
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That's good news at least

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So you attempt to reset your password, and get no mail?

rich flint
jovial helm
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If I recall correctly, you can define a different email during sign-up than your steam email

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Gotcha, let me check on my end for that

jovial helm
rich flint
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Its possible, my brother made this account for me and I think its still the recovery email.

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Its also possible I miss typed my email address?

jovial helm
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that is certainly possible. Let me see if I can inspect our database directly to find it

rich flint
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Thank you Ryan, sorry for this >>

jovial helm
rich flint
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Do let me know when this can be solved, I'll be heading out so wont be on for a tad.

jovial helm
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So I just figured out how to get the decrypted email from the database.

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The email you mentioned above is the correct email.

Perhaps the notices are going to spam?

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Are you able to check once more?

rich flint
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Let me check, caught me as I was about to head out.

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Not in Spam, Not in recents. Seems no message was sent out.

jovial helm
rich flint
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Thank you, I should be back in two or three hours from now. Hopefully the email comes in, by then.

rich flint
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Sadly still no Email : (

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Is it possible to manual reset the password?

jovial helm
# rich flint Sadly still no Email : (

Really weird 😦 I tried to trigger a reset from my account and it worked but went to spam.

I have to ask our lead dev how to manually reset it, but he won’t be able to reply until tomorrow morning since it’s late in Sweden

rich flint
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All good! Let me know when it can be done, and what info is needed for it (Like the new password)

jovial helm
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Still working on this 👍🏼

rich flint
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Oh, just woke up an hour ago. Glad to see its still being worked on.

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Sadly no Email, and old password still non-functioning.