I want to know, who thought this was going to bit a hit among the youths. ITR is my favorite game franchise and CM is my favorite game company just to start. I say this for love, NOT hate for the devs and game.
ITR is a mood heavy game where you feel alone in a dead and uncanny world, not a game where you run around in a beautiful forest being talked at for 20 minutes straight, the vibe is completely ruined, that's why you shouldn't add NPCs to games like this. In ITR1 you had to actively seek dialogue, by playing tapes, reading notes, and breaking statues. The game never forced that onto you, as that would've ruined the mood of the game.
Forcing your players to listen to dialogue just ruins the pacing of the game, why on earth are we forced to listen to these people to progress? ITR1 never did that, why? Because that's horrible game practice. Again we had to go out of our way to experience dialogue, and even when we did, we could still do other stuff while they're "talking".
The writing in ITR1 was mysterious, it had nuance, and you had to actively seek it in order to understand it fully. It was NEVER handed to you, unless it was background information that could easily be told by the announcer guy in one sentence rather than 15 long dry paragraphs.
If you want to add such things to the game, then at least make them good. As they are right now, they're vibe and mood is completely off from what they're supposed to be (happy and silly rather than stoic and serious). They also talk way too much, where even if they tell you useful information, it's surrounded by so much clutter that it's just useless anyways, since you're not going to be paying attention to it.
You had 4 perfect mediums of story telling.
Statues (that you choose to listen to)
Notes (that you choose to read)
Tapes (that you choose to listen to)
Announcer (was forced but allowed you to do things freely instead of limiting you while talking, AND he barely talked )