#Crash dump sending utility error upon opening the game

11 messages · Page 1 of 1 (latest)

errant crater
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-deleting video.dat

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-deleting WWZ\cleant\storage folder

errant crater
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-updating driver to the latest version

rapid anchor
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Hello PeterPan,
So sorry to see you've had this issue when opening the game. Could you please submit a ticket to support with a recording/screenshot of the error message so they can assist you further?
https://support.saber.games/hc/en-us/articles/4418997754385-How-to-Report-an-Issue

Saber Interactive
How to Report an Issue

Reporting an Issue
If you find a bug in the game or something you think isn’t working as intended, please let us know through the Request Form and mention the following details:

E-mail Address: p...

errant crater
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i just sent in a ticket, hopefully the staff could see it soon

errant crater
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any updates on dev's side? 😢

errant crater
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after I reinstalled yesterday, the crash message has been different to what it was.(error code=2)

image.png
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@rapid anchor

rapid anchor
# errant crater after I reinstalled yesterday, the crash message has been different to what it w...

So sorry it's been giving you more errors. Unfortunately, we can't provide in-game support on this server. Would you mind submitting a support ticket or updating it if you have one already?
https://support.saber.games/hc/en-us/articles/4418997754385-How-to-Report-an-Issue

Saber Interactive
How to Report an Issue

Reporting an Issue
If you find a bug in the game or something you think isn’t working as intended, please let us know through the Request Form and mention the following details:

E-mail Address: p...

errant crater
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I was doing everything over again, upon letting Windows 10 check for update, it found a MS Visual C++ update patch. After letting it install and reboot, I was finally able to launch the game without crashes.

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I couldn't believe it, but it finally fixed my crash and allows me to play the game again.