community-support

[upbeat arrow]

do i gotta launch the launcher in admin?

[quiet summit]

Yes, There was a patch this morning I think, if not then yesterday

[upbeat arrow]

alright ill try

well i loaded up and tried getting back into my raid and now im stuck on a black screen but i hear the wind. unless my raid is ending

but been sitting here for a couple mins

@quiet summit

[quiet summit]

.. o _ o completely black?

[upbeat arrow]

well the button left i can see the version of the game but thats it and i can hear raining

but pretty sure my raid ended bec i was on a scav

bottom left*

[quiet summit]

Are you able to play offline no problem?

[upbeat arrow]

idk im stuck on this screen. ill restart my game

loading into an offiline

@quiet summit its still happening

[quiet summit]

It terminates into an offline? o _ o

[upbeat arrow]

my game just crashes

[upbeat arrow]

yeahhhh

[quiet summit]

Can you take a screenshot of your performance tab in task manager/

[sharp dune]

So like what does modernization for the servers mean exactly

[upbeat arrow]

when im in game?

[sharp dune]

Is the queue gone or what

[quiet summit]

Just right now

[quiet summit]

Entire thing

[upbeat arrow]

i gotta close some stuff then. i was about to check drivers for updates

[quiet summit]

No the performance tab

[upbeat arrow]

ohh lmfao

[quiet summit]

It's not like it's not detecting your hardware - Try and verify files on the launcher?

[upbeat arrow]

how do i do that?

[quiet summit]

Integrity check

[upbeat arrow]

alright ill do it. i did that last night but ill try again

[quiet summit]

Oh did you, i'm not sure then

[quiet summit]

Do you have bitdefender?

[upbeat arrow]

no i dont. what is this?

[quiet summit]

I can't say I know what i'm looking at

[upbeat arrow]

i can see an invisible tab or something like the outlines?

you see a box in the pictures like the outlines

[quiet summit]

Oh, a window you were hovering over hasn't quite gone away lol

[upbeat arrow]

maybe that could be causing the issues? idk how to get rid of it

[quiet summit]

You said your antivirus is off right?
What about your windows defender

[upbeat arrow]

yeah its off

this is all i got. i dont have a antivirus i really use

[quiet summit]

Check to see if your windows defender firewall is blocking it, or just turn it off for now and restart
It seems a bulk of fixes are related to Antivirus or defender blocking something Tarkov related

[upbeat arrow]

where is the windows defender firewall?

[quiet summit]

Control panel, system security, windows defender

After you restart, make sure those two are still off and run another integrity check then launch

[upbeat arrow]

restart my pc?

[quiet summit]

Yes

[upbeat arrow]

alright doing another integrity rn

[quiet summit]

Make sure the defender/antivirus is off before doing that

[thick prairie]

cant hand over the letter to prapor? even though i obtained it?

[upbeat arrow]

yeah its off

[quiet summit]

You hand over the item to Therapist, you accept the quest through Prapor

[upbeat arrow]

okay its done checking

[thick prairie]

OOOOOH. thx man

[quiet summit]

No problem!

[quiet summit]

Give it a go and cross your fingers

[upbeat arrow]

alright

if it works can i turn the anti virus and shit back on?

[quiet summit]

You will have to whitelist Tarkov

[upbeat arrow]

alright. so i shouldve said this but b4 the game crashes theyre randoms white and red flashes on the screen b4 it does so...

[quiet summit]

..White and red flashes?

[upbeat arrow]

yeahhhh random on the screen at randoms moments

[quiet summit]

Did you buy some North Korean computer what's going on man

[upbeat arrow]

thats how i know if its gonna crash. LMAOOOOO. no i bought from newegg

its crashed lmaooo

i mean all my other games work. valorant works perfectly fine

[quiet summit]

Do you have Vsync on

[upbeat arrow]

i think so bec im using on and boost for nvidia

[quiet summit]

Oh, Limit your FPs in nvidia control panel to like 100 for now, see if it does anything

[upbeat arrow]

how do i exactly do that?

[quiet summit]

How much ram do you have?

[upbeat arrow]

oh wait vsync is off

[quiet summit]

I can't guide you lol this work PC doesn't have a gpu

[upbeat arrow]

16gs. oh gotcha its ight

[quiet summit]

I'm out of ideas, I haven't seen a "the game has terminated with an error" without an error on here before lol
Have you tried a fresh install?

[upbeat arrow]

yeah exactly no i was about to suggest that

[quiet summit]

I hate suggesting that because it takes so long but, only thing I can think of

[upbeat arrow]

yeahhh i hate doing it as well but ill give it a try

[upbeat arrow]

wait do i gotta go into my files and delete the game?

wait nvm i found it

[coarse crater]

@slim spruce

[quiet summit]

Do you have more than one junkbox?

[languid crag]

I cant construct my scav case 😦

[coarse crater]

@limpid jackal dumb dumb

[languid crag]

yes 3

[quiet summit]

You have one empty correct?

[languid crag]

yup, should i try moving it to the first slot in my stash?

[quiet summit]

Please enter your hideout as your PMC, hit [TAB] - click sorting table, remove the ones with stuff. Click [TAB] again and click contruct, done.

[dry whale]

https://i.gyazo.com/thumb/1200/cf2a47bc9d4a1ca3dba6d5f58de219bd-png.jpg, so i went to get on today and now im getting this, it wont let me log onto the website to make a ticket, whats the best way to get support?

[elfin finch]

Hahaha, imagine losing your Gamma container and getting told to fuck off. Love this game, love their support even more.

[quiet summit]

What was the procedure?

[elfin finch]

Notice Pestily got his back
procedure?

[coarse crater]

Time to buy an alpha from pk2 lmao

[elfin finch]

Think that's me done tbh

[quiet summit]

Oh they're saying they're following procedure, what was your message?

[dry whale]

you could reset your account kekw

[elfin finch]

Yea I'd love to lose 40 levels, sounds great

[thick prairie]

give this man a gamma

[elfin finch]

My message was saying I lost the container in the server instability, provided proof, got told sorry fuck off

[quiet summit]

Pestily got his Gamma back?

[dry whale]

i cant even log onto website to make a ticket

[elfin finch]

And the thing inside it too, where as the plebs like us get nothing

[dry whale]

are you surprised though

[elfin finch]

Honestly, I am, I genuinely didn't believe what people were saying about the utterly ABYSMAL support
Until I got it

[dry whale]

the support has always been this bad

[elfin finch]

Only my second interaction in a couple years, I should count myself lucky they only fucked me once

Cya next wipe I suppose, feels so lame to be let down by a game you've loved for so long

I should mention this happened to my duo too

[quiet summit]

What did their message before say? They can't do anything?

[elfin finch]

One second

The T1 support dude just reiterated the same point a few times, honestly feel bad for them, BSG have given them no power and expect them to bear the brunt of our frustrations, wouldn't do that job even if it paid well

[quiet summit]

Yikes, are you sure Pestily didn't create a new account? That's a bad look if he actually got his gamma back

[elfin finch]

He had it back soon after so unsure how else

Just here to let people know, if you wanted someone out of support, don't bother, they dont have the power to help you

[dry whale]

love it, cant log on to create a ticket, nothing on website

[slim spruce]

If you can't use a ticket on the website you'll have to send in an email to [e-mail]

[dry whale]

Awesome, thanks, do you know if they have an eta? on tickets or no

[slim spruce]

It could be a week or so I've last heard. Maybe faster if they are not as congested as they were recently.

[upbeat arrow]

@quiet summit welll uhhh. it didnt work lmao

[quiet summit]

[upbeat arrow]

yeahhh im fucked -_-

[quiet summit]

Update drivers/bios and shtoof?

[upbeat arrow]

bios shtoof?

[quiet summit]

stuff
Updated Gpu and bios drivers?

[upbeat arrow]

ah. idk what im supposed to do in bios lol

[quiet summit]

Your motherboard
Well, you said you were able to run it on this new PC before right

[upbeat arrow]

yeah

like yesterday

[quiet summit]

Unlikely fix, but may as well try it

[upbeat arrow]

ight

[outer palm]

IM so annoyed i was in my stash chilling and then suddenly out of no where my junk box that had 11 bitcoins in it just dissapeard ive clipped it but lost so much money cus of it what do i do?

[quiet summit]

When did this happen?

[outer palm]

just now i clipped it

[quiet summit]

It just now disappeared?

[outer palm]

yeah i was putting a bitcoin from my farm in it turn around to get some food turn back and its literally gone i clipped it and it just dissapears

[quiet summit]

Uh oh. I thought we were over this hump, that's not good.

[outer palm]

i counted in the clip i had 12 bitcoins in that and the junk box is gone

ive literally lost so much money also earlier in the week i took my 21ws keycard off the market it was worth 1.7 mil and i never got given it back

i got a message from ragman saying it wasnt sold and never got given it back so now including that ive lost like 5 mil

[quiet summit]

Have you restarted your game?

[outer palm]

yeah its still gone like what do i do

[quiet summit]

Can you show me the clip of your junkbox disappearing?

[outer palm]

yeah ill see if i can dm it

wait here it is @quiet summit

[quiet summit]

Are you streaming Error?

Do you have someone controlling your computer? Please check your task manager
You deleted it, unsure if you're trolling or not

[outer palm]

i dont im studying cyber sec at uni and i literally am not trolling i was turned around i clicked my mute button on discord

[quiet summit]

For 1 frame

[coarse crater]

Lmao

[quiet summit]

You deleted it by accident then
Is your mute button the same as your delete?

[outer palm]

bruuuh my mute button is so far away from it my delete key is the delete key and my mute is next to the tab key

[slim spruce]

[outer palm]

also how does it even delete that fast u have to click yes

[quiet summit]

Please check if you have something connected to your computer

[outer palm]

how would i click my delete key and my Y key that fast while grabbing food

[quiet summit]

You can hit delete+y to delete it right away

Just do me a favor and don't hover over your container, thanks

[outer palm]

?

[quiet summit]

I would check your task manager lol

[outer palm]

my task manager is clear like i study cyber sec 😦

[quiet summit]

Can you check your keybinds to see if there's an alternate bind for discard and confirm or something

[quiet summit]

Set me free from this 15 second cooldown!

[slim spruce]

Can't do unfortunately.

[quiet summit]

Sadness

[pliant kraken]

will jaeger ever actually restock thicc weapons case?

[quiet summit]

You can check the flea market for a more accurate timer on restock, the restock timer on traders isn't as accurate

[outer palm]

there isnt i just dont get it like my mute button is different from my delete and my Y key i coudnt physically click all 3 at once in a 1 phame timespace while turning around to grab food its not actually possible

[pliant kraken]

i know, i've been ready and waiting a couple times now and he doesn't actually get stock

[quiet summit]

Keep trying and refreshing

[quiet summit]

I can delete something hitting two keys at once and it'll be as fast as that

[pliant kraken]

No offense but i don't really want to keep emptying my weapons cases and keep 4 empty ammo cans every 3 hours for nothing

[quiet summit]

That's why I keep asking you about if someone's connected to your PC

[outer palm]

yeah but in the clip u hear me mute my discord and grab food i cant hit 3 keys and once and turn like yeah anyone can hit 2 XD also theres no one remote desktopped to my pc either

[quiet summit]

I don't have audio, at work right now

Nvm plugged in headphones
Looks exactly like that
Can you hit the mute button over a bandage?

See if it deletes it

@outer palm

[meager rapids]

So my jeager wont unlock, seems bugged. Can anyone help me with this issue? https://youtu.be/Svn6mOyi1ac

[slim spruce]

Did you restart your game?

[quiet summit]

Have you reset your game?

[fleet aurora]

@quiet summit
The chipset update didn't do much itself, but I also decided to update Windows because I had a pretty old version of it running. Now the game loads.. Pretty damn fast.
Thanks for your help yesterday, mate 👍

[outer palm]

@quiet summit it doesnt i even tried spamming it and i spammed the delete key it dont delete it XD im guessing theres no support or anything i can do for this im guessing its just gone forever now

[meager rapids]

Yes, also cleared cache and integrity check

[quiet summit]

Thank goodness, i'm so glad you're able to play

[quiet summit]

Unfortunately that clip just shows you deleting your container, i'm more scared there's something you can't find that's connected to your computer

[grim magnet]

bruh, it was a tenor gif from discord

[quiet summit]

Yeah they don't like gifs lol

[grim magnet]

i was trying to post "gone, reduced to atoms" for the guy deleting his container lmao

[quiet summit]

lol

[outer palm]

its probably my keyboard dying i spilt water on it months and months ago and it caused my control key n stuff to become a sticky key where it was constantly activating it was prob a glitchy keyboard moment where it registerd another key as pressed when i clicked it

[meager rapids]

You mean reset account? Cuz I restarted it, did integrity check and cleared cache

[quiet summit]

No no no not account

[quiet summit]

Oof, terrible RNG with water damage then

[grim magnet]

that could very much be it, i've had something similar happen with my old keyboard, although in another game

[quiet summit]

I did spill water on a previous keyboard and it typed every letter under the sun

[outer palm]

Yeah sometimes when i click alt still it randomly acts like its constantly being pressed and i gotta click it again to get rid of that

[quiet summit]

Can you show me your offraid stash? or the quest item inventory? forgot what it's called

[meager rapids]

Its empty

[quiet summit]

Just your luck that it hit Y before N I guess

[grim magnet]

i had spilled some soda on my old keyboard and one day when i tried to switch guns in R6S it pulled out a nade whilst looking towards my teammates stacking on a door, blowing them up and giving me a 2 hour TK ban lol

[quiet summit]

When did this happen?

[meager rapids]

Yesterday or day before. Not sure exactly

Restarted the game tons since

[outer palm]

thats like 4.8 mil lost rip

[quiet summit]

I just looked your problem up, looks like you're not the only one - 21 hours ago someone posted on forums that Support responded and sent to devs ; no fix right now =\ Huge bug i'm sorry

[quiet summit]

At least we found out what happened lol

[meager rapids]

Yeah I also started a ticket. Guess Ill have to wait. Thanks anyway

[outer palm]

its so demorolising i wanted to collect bitcoins as the one thing i try to collect as many as possible this wipe and that happens and i lose 12 of them all i got

[quiet summit]

In the meantime, i would rebind your discard key

[outer palm]

yeah gonna do that guess shit happens just a game anyway 🙂

[vivid briar]

guys is it normal that my discord dosent load or dosent send messeages just after a day maybe?

[quiet summit]

Try and hit Cntrl+R and try again

[vivid briar]

cause

like i was messaging in new comers assistance chat and i couldnt see any messages sent or replied or anything

and now they are there and its not a new thing discord has been doing it for me for like last 1 month and its really annoying

[muted loom]

hey, anybody knows where the customer support is? I have trouble creating an account and my problem is not listed on EFT's support tab

[timid crescent]

trying to get gunsmith part 12 done
i have the gun but its not turning in
weird

[grim magnet]

fold it if you havent already

[timid crescent]

i have it folded with no magazine and the 4u with the afg fg foregrip sighting range is 500 as well

[muted loom]

or if anybody knows the solution to my problem, that would be nice. My email address doesn't work. My blurred out name is all latin alphabet.

[grim magnet]

you need the olive drab afg grip

[grim magnet]

recoil is too high

[timid crescent]

what do i do?

[grim magnet]

im not sure how it's too high though, i literrally did it yesterday with the same build

[timid crescent]

maybe they changed it this morning

[slim spruce]

Use gmail. That error means that email domain can't be used.

I'd highly recommend making a gmail just for this game.

[muted loom]

hmm ok thx

[grim magnet]

i see why, it's the wrong foregrip as i said earlier, you need the olive drab, not forest green

[coarse crater]

Shouldn't change the recoil lol

[grim magnet]

i know, i just did the maths wrong

recoil isnt the problem, literally just the wrong foregrip @timid crescent

[timid crescent]

oh

[grim magnet]

you need AFG OD, not FG

[timid crescent]

thanks i got it turned in

[grim magnet]

[wispy bay]

weeeeeeeeeeee

[magic gorge]

if u die 2 a bug can u get items back or not

[coarse crater]

No

[magic gorge]

fr 😦

[coarse crater]

yeah

they're not gonna take someone else's loot that they found just because you died weirdly

Also bugs are expected, still prerelease

[marsh carbon]

Anyone around here run a i5 11600k or 12600k that could give me some insight?

[vivid briar]

Would anyone be able to help me change my tarkov from 144hz to 240hz please? Seems I can only get it in 240hz with vsync on which causes tons of stutters

[silver summit]

is the labs card with blue marking worth keeping

[granite mountain]

Unable to construct scav case and btc farm, keeps bugging out

[slim spruce]

What error for each?

[granite mountain]

oh let me check, it was something along the lines of items were in a grid

[slim spruce]

The scav case error is easy to fix, what about the btc farm?

Go into hideout, go into first person by pressing "enter", then tab to open inventory. Put the scav boxes you want to save in your sorting table, press tab, then walk over to scav case and manually build it.

[granite mountain]

looks like I got the btc farm going

omg

kekw

[slim spruce]

ok good

[raw crow]

Anyone get their email fixed yet?

[frail wasp]

I have this glitch where I sometime if I select and item it tabs out of the game

how am I supposed to fix that, I tried resetting the game but it still happens sometime

[granite mountain]

scav case error "228 - ItemsMoving: item 61cbaeaa3562e978696174ae has item in grid"

[slim spruce]

That means it's picking one with an item in it. The fix I sent should get around that.

[granite mountain]

My sorting table?

I thought the only thing you could interact with was the shooting range

[open raptor]

Yo im trying to buy the game for a friend and it keeps saying payment has been cancelled anyone got any help?

[slim spruce]

You can open the inventory while in first person in the hideout

[slim spruce]

Please try paypal or try contacting Xsolla as they handle payments: https://help.xsolla.com/i-cant-make-a-payment

[open raptor]

alright thank you

[teal swift]

where do i find support section

[slim spruce]

What for?

[teal swift]

wont accept email on subscription/purchase

[slim spruce]

Do you mean it says you can't use this domain in account creation?

[teal swift]

yes

[slim spruce]

That is due to some email providers not getting emails, thus locking people out of the game since they can't get emails for confirm codes to log into the launcher.

I would highly suggest you make a gmail email just for tarkov.

[teal swift]

yes

[slim spruce]

You will have to use another email provider to get around this problem. Try gmail.

[teal swift]

been looking on the support section i dont see the mention anywhere

[slim spruce]

You can't use that email service if you got that error.

Try another email provider like gmail.

[teal swift]

like hotmail?

[slim spruce]

hotmail is not usable.

I know gmail works so please use that.

[silver summit]

is there a list of quests not needed for kappa

[tame carbon]

i need help to buy the game

when i click purchase it just brings me to a website asking for a deposited amount

[wild kraken]

is there a self promo page here?

i dont wanna spam in the wrong place

[granite mountain]

im still not sure what a sorting table is tbh, I havent heard the phrase in tarkov before

[silver summit]

basically another place to move loot to when sorting ur stash

[granite mountain]

Where do I see it after clicking tab in my hideout

[silver summit]

right above auto sort

[granite mountain]

!!!

I believe it worked now no error

[wraith panther]

Hi I'm trying to submit a support request and I've clicked send but its stuck on the buffering at the bottom... https://gyazo.com/5925d4da9337b90f3ab9fed506ccb5c8

the file isnt too big either

tried refreshing etc, etc no luck been like this for 5 mins

[hallow solstice]

Please does anyone know what the "GameUpdate" Statistic means

I will pay MONEY at this point to find out as it is making my game unplayable

[lucid cargo]

So are queues eliminated?

[trim carbon]

i cant hand in my 3M armour or my MP-133 quests

can anyone help?

[hallow solstice]

is it FIR?

[hoary plaza]

is anyone else continually getting GAME ABORTED when loading into raids

[trim carbon]

yes the 3M armour has a yellow tick

[wraith panther]

YES for a week now!

[wraith panther]

try play factory. It only lets me play factory... i wonder if its the same for you

[trim carbon]

and i traded for the MP with the machnic

[winter bramble]

is the loading loot staling out at 60% still a thing with this backend update

[elfin perch]

i cant open thee launcher for a few days now. I've tried every step there is online including reinstalling, updating drivers and software all the good stuff. No luck. I can see it opening in task manager for a split second but then closes itself. Any help?

[abstract hollow]

just lost an entire kit because it let my mate load in but would refuse to let me load in i closed tarkov and relaunched and did every thing it wont let me in game

great game glad i spent £170 on it

[wraith panther]

i got it randomly last week and haven't been able to fix it still to this day, had no help from support

[winter bramble]

you got an amd cpu?

[wraith panther]

no i have a 2060 super

[winter bramble]

not gpu, cpu

[wraith panther]

oh mb ive got a i5-9600k

[winter bramble]

weird, ive only heard of it from amd users

[wraith panther]

yeah no idea, ive legit tried basically everything, just slowly black screens and says game aborted try reconnect

but weirdly enough the only map it doesnt happen on is factory...

[winter bramble]

oh not ctd, it just slows the fuck down for me, like it gets to 60 in 10 seconds

and then takes upwards of 5 minutes to load the last 40%

[wraith panther]

ah okay well sorry mate ive got no clue

[long linden]

i got error on post could not load file or assembly i cant login to launcher

[slim spruce]

What error exactly?

[long linden]

https://gyazo.com/d09ae4de1d14f2993bf3338a59180d99 https://gyazo.com/0100f2d4c9ecfccef1e74b7cea1744f0

[slim spruce]

I'd suggest reinstalling the launcher and also repair/reinstall .net framework 4.5

https://www.microsoft.com/en-us/download/details.aspx?id=30653

[long linden]

thank you ill try

[junior coral]

Hi. Someone can redirect me where can i report a glitch ?

There a button on the launcher just for it. Thanks and good night yall

[narrow niche]

hello; EXTREMLEY NEW but long time lurker of the game. Have lost most of new loot when joining teams after they kill me; super fun. Was told i can join some groups to start playing and having fun finally. What do you reccomend i do?

[slim spruce]

Bug reports go to the button in the launcher.

[slim spruce]

You got teamkilled while in here?

[narrow niche]

no in here per se; just in general

havent been able to have any success in the game thus far lol

[slim spruce]

I wouldn't suggest joining groups ingame randomly, they will shoot you

[narrow niche]

yea learned that

[slim spruce]

If you join random groups here in the discord, if they teamkill you and you have video evidence they get banned from here.

Such as from #pvp-lfg

[wraith panther]

@slim spruce hey do you have any information about the "game aborted, try reconnect" bug when loading loot in game?

[slim spruce]

Is your game updated?

[wraith panther]

Yes its updated, It allows me to play factory but no other map

[slim spruce]

This could also mean you're dead.

But if it happens right after spawning I'd suggest verifying game files.

[wraith panther]

Is there a way to fix? I haven't been able to play for a week

I've verified the integrity etc how would i verify the game files?

[slim spruce]

Reboot your modem by unplugging it for 15 seconds from power.

[wraith panther]

I done this yesterday and still no change

[slim spruce]

Can you try a VPN and see if that works?

If you have one now, I mean.

[wraith panther]

unfortunately i dont have a VPN atm

[slim spruce]

Try white listing the game and launcher folders in all antivirus and windows defender and allow the tarkov exe through the firewall.

Also allow the escapefromtarkov_BE exe through the firewall too. Then reboot.

[wraith panther]

I've just added the battleye one onto the firewall but everything else was already added, I'll reboot quickly

[wraith panther]

Okay I'm loading tarkov up now and will see, I did check the antivirus/firewall and its all good but lets see if its the BE

[slim spruce]

One more thing you could try is disabling IPV6 on your windows network adapter.

This problem could also be ISP related.

Or server problems on our end.

[wraith panther]

I was thinking it could be problems my end with internet etc because I'm in a new place but I was playing fine a couple days after I moved in. And the BE folder didn't make a change unfortunately I'll have a look at IPV6 but i think its already disabled...

Another thing which is weird is, it lets me play factory but no other map... I can play them in offline mode though

it says theres no network access for IPv6 connectivity https://gyazo.com/8d8dd0b229e62d50323427648a3c4dbd

[slim spruce]

Are you on wifi?

[wraith panther]

Yeah I'm connected, I had to use a TP-link with a cable to connect my PC because of Ethernet

[slim spruce]

Tried direct to modem connection?

Not using a router?

[wraith panther]

I can't physically connect because i don't have a wire that long for the router & its awkward but the TP-link is directly connected to the router. My pc doesn't have wireless connection... I could buy it from the shop

[slim spruce]

tp link as in a wifi extender?

[wraith panther]

Yes thats correct but it has an Ethernet slot so hence how the PC gets connection without wireless

[slim spruce]

That could be causing this problem. It's an odd setup.

A wifi connection without the tp link would be ideal, but a wired is best.

[wraith panther]

I used to play basically the same in my old place, it was a booster connected via router then plugged upstairs into the power outlet then wired into the PC

[full perch]

Hi everyone I already submitted a ticket but thought maybe i could get some help here. After i click escape from tarkov and starts looking for a match is get to the point it says connecting to server and disconnects. I have tried reseting game and clearing cashe. Do you all have any idea i could use

[wraith panther]

I've spoken to a few people who have had the same issue and they said the last patch fixed it for them strangely, they tried helping me but had no luck...

[slim spruce]

Try disabling IPV6 in your windows network adapter.

[shrewd siren]

halp

[slim spruce]

clear the game cache in the launcher. Top right on your name > clear cache. It won't pop up.

[wraith panther]

is this the correct thing to untick? I can't find a simple disable button https://gyazo.com/04c850fbf5157451250d41c737c80497

[shrewd siren]

Right on; thank you

[slim spruce]

yes

[wraith panther]

will i need to reboot after this?

[slim spruce]

yes

[wraith panther]

okay ill be 1 min

[wraith panther]

Okay ill try loading into a raid on customs

[wraith panther]

Erm I still get game aborted, try reconnect... damn

[earnest monolith]

dude what the fuck, i just got this error and dropped dead in raid, infront of my friends. then it closed my game and put me in que

this games broken as fuck

[junior coral]

Can you get access to a vpn ?

Using a vpn tunnel fixed a bug for me that sound similar. I can't play without it.. Everytime game aborted

[wraith panther]

I mean i can but won't i have to pay for one? I've never used one before

[junior coral]

You can find some free. I paid mine yeah, speedify, but you can try for 14days free

You know what they said, "if you don't pay the product, you are the payement", or something like that.
Free software come from data mining, but he. free is free.

[wraith panther]

yeah true i mean i can always use expressvpn my mates use it they said

[junior coral]

I would recommend you to use a paid one, who let u use there service for free for a limited period. Minimise the risk

[vestal jolt]

is anyone getting rly bad screen tare??

[wraith panther]

but how do i set them up is there a way or is it just kinda install and play, I can just pay for 1 month £10 then just cancel if it doesnt work surely

[winter bramble]

ok yeah, still having the issue where I load in like 5 minutes after my friends, I really really wish bsg would just fix their damn game at this point

[junior coral]

I don't know if anyone offer this kind of service, if u paid, u paid. But if u can find one, why not

[junior coral]

Do you have the game installed on an ssd ? Also, how mutch ram do u have ?

[winter bramble]

yes, over 32gb

[junior coral]

weird.. Hope u find a fix

[bright garnet]

heya, im kinda having a big issue with stuttering on EFT, basically unplayable (got a video uploading)
been fine from last wipe til now, any ideas?

[winter bramble]

it was working fine towards the end of last wipe, but something broke it again this wipe

its making it fucking annoying because I wanna just play with some friends but they have to sit in a bush for 5 minutes and by the time I get there everyone is gone

like I get it, its my fault that I barely meet minimum requirements but its still starting to drive me insane

[wraith panther]

I'm installing one now to try

[junior coral]

Wish u the best

[solemn rover]

Colleagues, hi, please tell me - when will you fix the Postman Pat - Part 1 quest?! It's been a month - you haven't fixed it! I wrote to tech support 3 times - they answer that they know about the problem, they say that soon... every time! What's the matter? Please help!

[junior coral]

If u have wrote to the tech support one time, they should have unlocked it for you. They've done that for me. I still have the quest, can't end it, but have access to the next one

[hollow socket]

Go to game settings and turn your “use physical cores” option to the opposite of what it is now, removed my stuttering from lighthouse so might do smth for you. Restart ur game after u change it

[wraith panther]

Erm I mean I've been on awaiting server response for 4 minutes... Idk if its working or I'm stuck ahaha

[solemn rover]

They wrote to me - we are aware of this error, you need to wait for corrections. This is not normal!

[junior coral]

Read my awnser again

[wraith panther]

@junior coral it said server lost connection ermm

[solemn rover]

I don't have a next quest, unfortunately.

[junior coral]

Erf.. Sound like ur tunnel is really tunneling... Wich one did u try ?

[junior coral]

Erf.. We'll just have to wait then, like they said

[wraith panther]

I went with expressVPN and it changed to London

[bright garnet]

Cheers mate, will test now

[junior coral]

I've never tried this one. I've tested nordvpn and speedify. speedify was less costly at time, so that's what i went with but both worked for me. From france to france, just to have the tunnel effect, and it fixed my connection pb...

[wraith panther]

wait whats the tunnel effect?

[bright garnet]

Hmm its been on the entire time it looks like

[junior coral]

vpn tunnel. I'm using my vpn proxy to trace my road on the internet world instead of my isp/dns one. And it encrypt everything, if that matter. (for tatkov it look like it does)

[crude berry]

Is f-g and f-gg-t a punishable offence in VOIP?

[junior coral]

Just report them, and if too many pple report them they will get something

[wraith panther]

yeah ive got no idea if its gunna work i seem to just sit on awaiting server response for like 4mins

[crude berry]

I was in a factory raid, ran into 2 people who were throwing those around that I ended up killing but didn't remember that I could report them until I was extracting - I hit YY and hit report VOIP but I don't know how long the "memory" is - does it just flag the whole raid for review of VOIP records?

[junior coral]

Yeah the one ur using is locking ur connection as i was saying. U might want to try another, such as nordvpn or speedify. They might work, might not. But you have nothing to loose trying right ?

[bright garnet]

https://www.youtube.com/watch?v=PDDCtHDNp9s never seen stutters this bad before

[solemn rover]

Is it possible to use a VPN to increase a stable connection?

[junior coral]

lel, voip records is too mutch for thos tiny servers. Nah, it only report the pple who were close to you for the last X minutes, and if too mutch pple report them, they will get in trouble.

[junior coral]

speedify is the only one i know to offer stability services. It let you use 2 connection at a time to ensure u rest connected. Some other might too, idk

[solemn rover]

As far as I knew, VPN is not compatible with this game, isn't it? I wanted to play together with friends from other countries, but we couldn't because we had bad ping on shared servers.

[junior coral]

I need a vpn to play the game. Have a bug where every game is aborted if i don't have it. But sure, if you try to route ur connection to another countrie it will cause ping to spike up, vpn or no vpn

[wraith panther]

man i've got no idea whats happening anymore idk if a different VPN will fix it did you set your vpn to your location or nearby?

[junior coral]

Who can know ? The one who try out ! :D
Same country yeah, from France to France. Don't have access to more nearby than that

[wraith panther]

I guess i'll try speedify if that doesn't work idk what else to do anymore

[junior coral]

wish u luck

[lyric nebula]

yo can anyone explain how this man survived? i shot him 5 times pretty clearly chest level with either m80 or even as good as m61 and m62.... i clipped it and will prob post it on youtube but you can clearly see his armor did NOTHING... and survived yet he shoots me in the arm and i die...

[junior coral]

minus 35 for that scav hs, 213 to the body is not enouth. U need more that 400 to kill someone. Will need to see that clip to say anything..

Welp, that;s it for tonight. Good night yall, and goot luck with ur issues ! Seeya

[earnest monolith]

now i cant insurea nything i own

[wraith panther]

@junior coral its working on expressVPN i changed the thing to france paris and it works now

[slim flicker]

hi, my game crashing to desktop randomly in mid raid, you guys have any idea? (i got gtx 1080, ryzen 5600x, 23 gb ddr4 3600mhz)

[hollow socket]

Did you try turning it off

[marble laurel]

Is anyone having an issue this wipe where, for several days at a time, you cannot load in to raid???? I either get disconnected while loading in or a few minutes after. No one I have talked to has had this issue. It might happen for like a week straight then one day it will just work again. It is very frustrating and apparently I am the only one experiencing it.]

[bright garnet]

Nah I went making disc space, trying after this scav run, just to see how shit it is

[hollow socket]

If it doesn’t work try watching a tarkov optimization video and copy the settings

[bright garnet]

Yeah already copied, still fucked with physical cores.. could it be my ram?

[severe flax]

hey guys, i´ve been here before complaining about the game and the thing just doesn´t work on my pc, i was having weird connection issues before and now when i start the game my pc just goes to a blue screen of death with the WORKER_INVALID error, anyone here knows how to fix this because i bought the game the 29th of december 2021 and i haven´t been able to play it until now, and i can´t even ask for refund so anyone here pls can help me

just to be clear, tarkov is the only game that has issues on my pc

[coral elk]

have you tried reinstalling the game?

[severe flax]

i really dont know what to do, theoretically my pc can run the game without issues but the thing doesn´t even start

[severe flax]

i did that 9 times already, like, no jokes, it just doesnt work

[coral elk]

try uninstalling everything, including the BSG launcher

[severe flax]

did that aswell, reinstalled all the drivers but nothing works, cleared the cache, verified the integrity of the archives

i was having these issues on win10 and they just became worse on win11, to the point that the game doesnt even open anymore as i said

its extremely frustrating because the game was expensive af and i can´t play it, there is absolutely no reason why the thing isnt working properly

[coral elk]

well theres a reason, but you just haven't found it

[severe flax]

my specs are a gtx 1650, 9th gen i5 and 16gb of ram

[still grove]

Hello, I was wondering if this is the correct place to ask about tech support for the game>

[severe flax]

like, it should run normally right ?

[coral elk]

I mean im running it on worse specs then that, so yea.

[severe flax]

i literally was able to play maybe 4 full raids and the game ran just fine, as far as the blue screen error is concerned, it is a driver conflicting with the process of allocating the ram for the game, but as i said i already updated and reinstalled all drivers and it didnt work aswell

[slim spruce]

Yes

[still grove]

okay so I have been having unity crashes in tarkov, sometimes multiple times in a raid. this happens every raid without fail. I just changed the page file size to see if that helps but recommendations are welcome. @slim spruce

[slim spruce]

RAM size?

[still grove]

32gb @slim spruce

[slim spruce]

Is it filling up during gameplay with a memory leak?

And crashing at like 80% + ?

[slim spruce]

Can you go to "view reliability history" in windows and see if there's any error entries for when you crash? Look at the details and look for the fault module name for a clue to what's causing it.

[summer zinc]

anyone know how to fix? i went to hwere battle eye was in bsg folder and unintalled it and tried reinstalling but got nothing

[still grove]

unityplayer.dll is what shows up, it crashes any raid im in longer than 5-10 mins but never at stash.

[slim spruce]

white list the game and launcher folders and let the tarkov and tarkov battleye exes through the firewall

[slim spruce]

That exception code is related to a memory read/write violation

[still grove]

to that note, I ran memtest86 4 pass test last night and got 0 errors, also the ram was RMA'ed last week and is brand new.

[summer zinc]

wym whitelist it? i made the bsg folder and exception to being scaned by windows defender

[slim spruce]

The ram is fine, it's probably a problem with the game like ram filling with a memory leak (usually only on AMD cpus) or other problems related to something ingame.

[slim spruce]

exception is the same thing

[summer zinc]

oh, well that didnt work

[slim spruce]

Is the battleye service running in services?

Hmm well it's not installed, nvmd

[still grove]

I do have an amd cpu, how do I stop the memory leak?

[summer zinc]

yeah its not installed but i never uninstalled it which is whats weird

[slim spruce]

This is a mystery. Check ingame to see if it is steadily climbing to a point and crashing. There's an ingame memory cleaner option you should try enabling.

[summer zinc]

by stop using an amd cpu lol

[slim spruce]

Is the escapefromtarkov_be.exe missing in the game folder?

[still grove]

where would I find this info? I enabled the ram cleaner, ill let you know if it helps

[summer zinc]

yeah, i dont see it. ima try to reinstall the game

[slim spruce]

It was probably removed by an antivirus and that is the cause of this problem

Verify integrity

[summer zinc]

i did

[slim spruce]

or a reinstall will work

Proper game files folder ^

If any files are missing the game needs to be reinstalled

I'd do a manual install with the zip in the pins in this section

[summer zinc]

i can launch the game directly now....? after i just ran the unintall.exe

[slim spruce]

just delete the files and you can reinstall in the launcher

[still grove]

@slim spruce just got into customs and crashed in the first 3 mins

@slim spruce

[slim spruce]

Did you watch the ram % in task manager?

If it's a memory leak it will go up and up and up until you crash

[still grove]

got back in and the rest of the raid it stayed around 32%

[slim spruce]

I'd recommend reinstalling the graphics driver with a clean install in the custom install option.

Just because. Can't hurt.

[still grove]

did that last night lol

[slim spruce]

If you keep getting this and the ram isn't filling up I'd submit a bug report as they might be able to see more than we can with logs.

[bright garnet]

do you stutter at all? lobby/ingame?

[storm belfry]

I logged in on the website to download the launcher, it asked for an email verification code, everything worked fine. Now I'm in the launcher, it asks again for a code when I'm trying to log in, but nothing on my email

I tried to have it sent at least 20 times, tried running the launcher as admin, redownloaded it..

[deep flint]

Whelp, after 26 days I finally got a response about not receiving verification codes. I was told to check spam, wait 5 minutes, whitelist the no-reply address, disable antivirus, make sure my email is not full, turn off filters, and contact my email provider's support (it's gmail, they don't have support). Every single one of those things I said that I'd already done (if possible) in my email to support. No clue what to do at this point except wait and hope that this eventually gets fixed.

[storm belfry]

Same here.

Nevermind. Worked for me. Sorry

[still grove]

ram got up to 39% while in a scav

[still grove]

yea crashed in the first min and ram didnt skyrocket in task manager.

[timber heron]

Shit that sucks man

[bold creek]

my friend and i disconnected at the same time and can no longer get back into raid is something happening

[summer zinc]

bsg explain please

[jolly tree]

Hello, since yesterday 60% of the games when i finish of loading the map before i start it crashed and it loads so slow

[lethal carbon]

Anybody got any ideas on how i can stop getting DCed from every raid I get into

[lunar ice]

Hi. Can anyone point me in the right direction of what I should do.
Every time I go to load into interchange be it pmc or scav, the game closes immediately and kicks me to the desktop.
Any help would be greatly appreciated. Thanks
It only happens with interchange

[worthy plank]

I bought the edge of darkness edition and all i got was the crown next to my name nothing more. no container or storage. nothing

please help me

[sleek dirge]

anyone else having issues with scav's killing through walls??? seems every raid atleast one scav will hit me through something with ought line of sight at all

[elfin perch]

i cant open thee launcher for a few days now. I've tried every step there is online including reinstalling, updating drivers and software all the good stuff. No luck. I can see it opening in task manager for a split second but then closes itself. Any help?

[elfin perch]

they said its intended that scavs and other AI will shoot you through stuff if they lock on and recognize you (which i dont get why but why does bsg so anything..) and if the ammo they are using is good enough it will pierce through the objects they shoot you through. onc ei had tagilla in factory spray me through 2 seperate containers and hit me cause he had BT..

[vivid briar]

guys im new is terralabs keycard good?

[worthy plank]

great

[rigid sand]

so went to try to flip the door to d2 open and got stuck in the wall. is there any way to report this to the devs?

[worthy plank]

I bought the edge of darkness edition and all i got was the crown next to my name nothing more. no container or storage. nothing
please help me

[golden stream]

where can i report a hacker if i have video ?

[main widget]

Is there a reason why if the raid ends in5 seconds and i have 2 seconds till extract. why am i getting missing in action

[craggy mural]

so currently my dreams for kappa have been Mega crushed due to this one fucking task that will not work. i have gone into this room 1000000000 times and it will no longer count that i have walked into it 😖

[unreal haven]

today my game started freezing and then dropping to 1fps and loading into the raid with 1fps, i can hear noises but can't move and eventually it disconnects me with 'server connection lost'

no issues in offline raids, any ideas?

already cleared cache and did an integrity check 😦

[hushed wing]

I can’t receive a verification code to log in

[wild creek]

anyone know why my frames are normally really bad but sometimes jump up to a solid 60fps for like 30 seconds then goes down again

it usually hovers around 40-30

[tropic pebble]

how to not die?

[steady monolith]

probably not play tarkov cox its just dying sim

[sly hedge]

question about the ambulance quest, can I craft the portable defibrillator or do I need to find it?

[modern bay]

so i heard someone lost their full junkbox crafting scav case including all the items inside even though they had a back up empty for the craft

is it safe to say i have a good chance of loosing all the contents in mine if i try to craft it???

even with the extra empty for the craft like the guy i mentioned

[modern bay]

couldnt wait for a response because im impatient and its scuffed, dont try it at the moment

[lusty bone]

Hey Community Support Guys, I'm having this error when I try to open the BSG launcher:
Error on POST https://launcher.escapefromtarkov.com/launcher/config?launcherVersion=12.11.1.1846. Status code: Forbidden

BUT when I try to access from a mobile hotspot I don't get any such problem.
Have I accidentally blocked my IP from Tarkov because I failed to "Mark pictures where a boat is depicted" in the Captchas?
Does anyone know a fix or workaround for this? I'd prefer not to game from a mobile hotspot when I have cables 🙂

[fleet current]

I am "Synchronizing with other players" for 5 minutes should I Alt f4?

[warm fractal]

if it has been over 10 days and I have received no support reply what do I do?

[red jackal]

Hey one of my friends got banned for no reason or at least he is saying that and i 100% believe him with that. None of our raids was fishy in any way and there is really zero reason for me to believe that he did something wrong. He contacted support but they just linked him some paragraph from the terms of service. I wouldnt write this if i wouldnt be 100% that this is a false ban. Would just really like to keep playing Tarkov with my friend. Any ideas u guys have how to get some more information from battlestate? Or anyone to contact that can look into this for me/us?

[wispy bay]

you hve to appeal it on battle eye website

not battle state

[wispy bay]

depends on the issue

[wispy bay]

crafting is the same as finding

[bronze heath]

I have the same issue, and I have an Intel CPU

[broken spoke]

is the MSI X470 GAMING PLUS motherboard compatibility to have a intel cpu and heatsink fan?

[vivid briar]

This is #ESCAPEFROMTARKOV support, maybe someone will help you but you might be better asking somewhere else

[tame pulsar]

Game keeps freezing mid raid but i can hear myself walking and crouching but the screen stays frozen. Any idea on a fix?

[wispy bay]

gpu issue

[wispy bay]

go to pc part picker. add the parts to the list. go down to the bottom of the page and read the notes

[grizzled light]

okay so idk why but my settings files keep going into app data everytime i launch the game and its fucking up my menus FFS why this game HAS SOOO MANY stupid PROBLEMS LIKE THAT

[slim spruce]

The graphics.ini file is located here C:\Users\%username%\AppData\Roaming\Battlestate Games\Escape from Tarkov\Settings

Check that and make sure it's not read only.

[wispy bay]

because none of the employees had any training to code properly.

[grizzled light]

lol

[wispy bay]

if activision bought them out this game would be done by summer. all maps and bugs

[grizzled light]

okay and this should fix my problem?

[slim spruce]

If it's not read only anymore and you set it correctly in the ini file it should be fine, if I understand your problem of it not saving your settings.

[slim spruce]

If activision bought it there would be roubles packs and most things would be ruined

[wispy bay]

that is true

[slim spruce]

All the guns would be turned into fake name parts to save money

etc

Contact battleye support

[wispy bay]

the names wouldn't change. the rights would transfer.

they just wouldn't get new ones

[grizzled light]

uhm im kinda noob in pc , how i do that?

[wispy bay]

right click

[slim spruce]

right click the file and see if the read only check box is clicked

[wispy bay]

properties

[slim spruce]

right click properties

[grizzled light]

ohh no my game saves my settings

[slim spruce]

What is the problem?

[grizzled light]

but they are stored in appdata and apperently having bsg files in appdata makes my menus laggy af

cuz when i delete them its all good

[wispy bay]

that doesn't make sense to me

[slim spruce]

That is where they are now, instead of in my documents. The only thing deleting them does it make them reappear with default settings upon game launch.

[grizzled light]

yeah well if i delte them ... no more lag i know its weird but its the truth 🙂

[wispy bay]

this is a temporary file created on launch i assume.

[grizzled light]

can i store it somewhere els?

other than appdata

[wispy bay]

you can't redirect appdata

[slim spruce]

The location of the files has nothing to do with your problem and no, you can't move them.

[grizzled light]

👀

[wispy bay]

try deleting everything in your %temp% folder maybe there's some kind of space issue?

search %temp% in the taskbar on the bottom left

its a good idea to do this before every launch

[grizzled light]

okay

done

[wispy bay]

another cool trick i do is open command prompt and type ipconfig /flushdns and hit enter

makes my internet more smooth. this works for every game

[grizzled light]

deleted etherything

[slim spruce]

I'd do a disk cleanup and choose the system files option if you need space. There's probably windows updates files to delete.

[grizzled light]

im gonna launch the game and see if i still have the problem

[slim spruce]

A more detailed description of the problem would help.

[grizzled light]

well idk how to explain better ... yesterday i had problems with my menu ,it was laggy like if i was playing on a low end pc ,i tried some fixes ,nothing worked then i went to appdata and deleted all the bsg files then i booted the game and it was working fine,and this morning i launch the game again and its fucked again

BUT... looks like its working now but for how long ... 😦

[slim spruce]

Like stuttering or low fps or what?

[grizzled light]

both ,and i tried changing to the factory background ,didnt worked

like low fps and freezes when i move my mouse in the inventory

[slim spruce]

Can you send a video?

[grizzled light]

yeah sure if i get the problem again ill make a video

for now its fixed ...

[nocturne cradle]

i get terrible screen tearing on any map besides factory and its the worst as soon as i load in, i havent had this problem when i played this game a few months ago, ive tried changing different settings to be less intensive on my cpu/gpu but everything had little to no result and its pretty much unplayable

[arctic sierra]

deleted? @slim spruce

[arctic sierra]

i'm pingin the server(tarkov) that I'm in right now. Is what does this means? i'm gettin 120ms

[slim spruce]

huh?

Oh that's fine.

The launcher is not usually accurate for ping

[pulsar drum]

still crash ))))))))):

[broken spoke]

@wispy bay thank u bud

[wispy bay]

what did i do

[pulsar drum]

every game i play i always got this unity crash

[broken spoke]

@wispy bay u told me to look up pc part picker

[wispy bay]

oh yeah. i do it before buying any part.

it even tells you when you cant use front usb ports with your mobo. its cool

[broken spoke]

@wispy bay nice just wonder see the ryzen cpu's do they come with a heatsink cooling fan?

[wispy bay]

theres a picture of a cooling fan right on the box when it comes with one

[broken spoke]

@wispy bay ah see i cant see it on the images so thats why i asked

[pulsar drum]

Every time i play i got this crash in every map I searched everywhere for a solve n didn’t find

Anyone plz i need somehelp

I cant play anymore like this

[arctic sierra]

how should i ping then, thats what the support told me to do.

[slim spruce]

What is the original problem again?

[coarse pelican]

why's it saying i dont have usd when i have 27k in my stash

it's like this with other currencies aswell

[slim spruce]

check the blue checkbox to fill items at the bottom

[coarse pelican]

ohhh right, jsut got a new pc, forgot i had to click that again, tyvm

[pulsar drum]

How can I contact the support?

[arctic sierra]

i told before right, my whole region has been suffering from high pings from last 1 year or so.

they told me to use this and send them. Not sure if they were satisfied or not.

[crimson lance]

servers down or just bad af

[slow egret]

both

[vapid vine]

Where can i Report a IRL money trade site?

[slim spruce]

@vapid vine #discord-mod-mail

[vapid vine]

Thank you

[humble panther]

hi all 🙂 what can I do to get my registration mail? Didn`t receive it and checked everything possible....also looked for tips and tricks in faq

[slim spruce]

An email with a code to log into the launcher or what?

[humble panther]

jup

[slim spruce]

Please see here for tips https://forum.escapefromtarkov.com/topic/111372-not-recieving-an-e-mail-verification-code-from-launcher/page/47/?tab=comments#comment-1896140

[humble panther]

thx

[brittle crystal]

Hi, if i upgrade my game from standard to EoD. Do i lose any items from my stash and do i get all items what is in that package?

[slim spruce]

You no longer need to reset your account, the items are given to you in the ingame mail.

And you get the other bonuses automatically.

[brittle crystal]

Okay Thx

[nocturne cradle]

is there any fix for really bad screen tearing and freezes on larger maps? i didnt have this problem when i played in the past but this wipe is killing me

pretty much any map besides factory is unplayable

[maiden furnace]

I've been having some issues logging into my account for ages, its asking for an authorisation email, but I havent had one come through, I've tried all the tricks to get it to work but nothings worked, any ideas?

also emailled support about this a few times a week ago and still had no replies 😭

[lament pelican]

anyone having ping issues with servers?

[maiden furnace]

Did you manage to resolve your issue at all?

[lament pelican]

hello? anyone having issues rn with tarkov server and ping

[humble panther]

jup took some time

[maiden furnace]

How did you do it in the end? I havent got access to the launcher because I cant log in to download it 🤦 😂

[tropic panther]

killed PMC as scav but did not get scav karma anyone knows why?

[indigo abyss]

cunts

[quiet summit]

@maiden furnace

[bitter brook]

need some help when i try to log in, it says error on post and Status Code: Forbidden

[quiet summit]

Do you use exitlag?

[bitter brook]

i dont know what that is

[quiet summit]

Are you playing on a VPN?

[maiden furnace]

Thanks, I've tried everything on here, but had no success,

Running out of ideas now

[bitter brook]

i do have a vpn i didnt think that was a problem i just played last night with it

[quiet summit]

Have you tried those steps on the forum linked?

[maiden furnace]

Yeah, tried all of them now

[indigo abyss]

keep getting disconnected from every raid after legit 1 minute. why is this happening?

[bitter brook]

it was the vpn i got in

[quiet summit]

[wispy bay]

your either banned or blocked.

[quiet summit]

So you're having troubles logging in or getting the auth code for the login?
Are you getting some sort of error code?

[maiden furnace]

the last time I played the game was a few years ago 😂

[maiden furnace]

I'm just having trouble getting the auth code through, I can login alright

[wispy bay]

then probably blocked

[maiden furnace]

Any idea why? I had only played a few hours, just coming back to it to play some more with friends

[quiet summit]

You're using an @ gmail domain?

[maiden furnace]

No, its an imap domain

[quiet summit]

Are you able to change it to an @gmail domain on the website? (I'm not sure if it's still disabled)
There are tons of issues with people not receiving mail specifically with any other domain other than gmail

[maiden furnace]

I cant login on the website, it needs the auth code too

[wispy bay]

so far what they are saying to me is that i reported them as a phishing scam so my email service send a report to BSG to stop sending me emails. so now i have to find out how to reverse it.

[quiet summit]

Check junk/spam/blocked emails is all I can really tell you then - Just know ; you are not the only one

[maiden furnace]

That makes sense, I've added all their emails as exceptions in my email, but that hasnt helped either

[bright garnet]

hey again guys.. Im still experiencing insane stutters on EFT and have tried looking up different fixes and to no avail, I got a video showcasing the issue https://www.youtube.com/watch?v=PDDCtHDNp9s

[maiden furnace]

Yeahh have done, I'm just getting a bit annoyed over it because its been over a week now since I emailled them 😂

[wispy bay]

yeah BSG support told me they have me blocked. you think they would unblock it right there but they want to make it difficult.

[quiet summit]

Don't send a followup email either ; from what i've heard it will just bump the ticket to the beginning of queue

[wispy bay]

this is true

[maiden furnace]

I'll keep trying a few things and if i get anywhere all let you know

[quiet summit]

How much ram do you have and what's your performance tab looking like while you stutter?

[bright garnet]

I have 16g ram, I havent checked but I can give it a shot now

[quiet summit]

Please do

[wispy bay]

I've been through every possible channel if I actually get it done I will be writing a guide in the forum.

[quiet summit]

Is it on all maps or on Reserve mostly?

[bright garnet]

all maps unfortunately

[frosty crag]

ssd or hdd

[quiet summit]

Including factory?

[maiden furnace]

Yeah I've been looking through reddit and everything I can find for an answer, no luck though

[wild creek]

big ups factory

[wispy bay]

BSG supports lack of knowledge or lack of information is a big issue over there. they tell you to do something assuming you already know how to do it.

[bright garnet]

factory too

[quiet summit]

Can you open up your fps counter next time you launch, fps 1

[wild creek]

also yeah this game runs awful for me too im on a 3070

[quiet summit]

Ram is 16+?

[wild creek]

ya

[bright garnet]

whats the command for it again? Im used to using GFExperience's tool for it

[wild creek]

its because i have a 32:9 so im not surprised but annoying

[quiet summit]

lol i said fps 1 xD

[wispy bay]

32:9 sexy

[quiet summit]

CPU?

Does it chug the same as it does lower resolutions?

[wild creek]

5800x

[wild creek]

little bit of an improvement on lower res but still pretty awful

actually nvm literally no difference

[wispy bay]

try turning on low latency mode in nvidia control panel

[wild creek]

whats that do

[frosty crag]

literally removes input lag

[wild creek]

obv but would that improve fps?

[frosty crag]

no

[wild creek]

yeah i usually run 50, sometimes dipping down to 30 on like woods and stuff which is crazy

[frosty crag]

just go for 16:9 black bars

[wild creek]

LOL

[frosty crag]

yea gl trying to find a different solution

[wild creek]

no i mean i just tried and its the same frame rate

here are graphics settings

[bright garnet]

I dip between 30-50 fps today, yesterday I was hardstuck on 20 fps and memory use is 9g/15g (58%) and CPU is around 30-40%

[frosty crag]

try fullscreen maybe

[wispy bay]

my nvidia control panel settings are the only thing that helped me get the game running fine. my in game settings no matter what i did never changed the frame rate. but this is tarkov could be one thing for one person and something else for another

[wild creek]

no difference

[wild creek]

that helped me heaps b4 i got this monitor, huge fps boosts

[wispy bay]

the monitor itself may have some helpful settings but i doubt it.

[wild creek]

me too

[bright garnet]

down to 20 fps when im hurt, the actual fuck is wrong with my rig

[wild creek]

im hoping dlss can somewhat help my frames but i doubt it

[indigo abyss]

you should run medium

[wild creek]

medium what

oh shadows and textures

[wispy bay]

all

[lusty current]

"modernised the backend servers" yet still every 2 minutes i get failed to receive data and all my sorting progress and shit ive sold now no longer exists

[wispy bay]

id like to get a 32:9. expensive though

[wild creek]

very but such an experience

[quiet summit]

The "Failed to receive data" is resetting your sorting progress?
144 @ 4k is fun enough for me

[quiet summit]

What about ram usage?

[lusty current]

put shit where it needs to go and sorting weapons broken down for selling get reset and i have to sort all over again

[quiet summit]

Yes I mean while you're sorting the error that's resetting you is "Failed to receive data? Is there a error code number?

[bright garnet]

9g which was about 58%

[quiet summit]

Have you updated drivers/disabled full screen optimizations/changed power plan to max performance?

[wispy bay]

^^^^^

[bright garnet]

Done all cept full screen optimi I believe, could you give me a quick redirect to it?

[celest glacier]

Does the game not tell you when you have less than 24 hrs to claim your insurance anymore?

[quiet summit]

Uhh, go to your install directory, right click the main EFT exe, right click - compatibility - disbale full screen opti

[quiet summit]

It gives you a notice only when you have the insurance page open

[celest glacier]

@quiet summit yeah you used to get like an orange tab highlighting a timer at the top if it was a certain amount of time but I dont see it anymore

[bright garnet]

oh yeah I did that already too

[wispy bay]

thats really good

[quiet summit]

Those are good frames lol
**For Tarkov

[wild creek]

we're in the green gentlemen

combo of 0.75 downscaling and med settings gives 80-70 fps on reserve 4K

[bright garnet]

Like I played last wipe, zero problems what so ever, this wipe ( the stuttering started a few days ago ) it was fine until this

[quiet summit]

Have you cleared cache?

[bright garnet]

Yeah several times, after each game

[quiet summit]

Yeah that sounds about right for me at 1x off 4k with a 3090

[wild creek]

im on a 3070

[bright garnet]

do I have to clear it manually maybe? Doesnt look like its actually doing anything when I click clear cache

[quiet summit]

Can you make a backup of your BSG/Tarkov temp files and delete them?

[wild creek]

finally good frames tho man

also is there a release date on dlss yet

[quiet summit]

[wild creek]

lol tarkov in a nutshell

[worthy plank]

does anyone know when you should get your eod stuff

[quiet summit]

You know how BSG is with their release dates

[wild creek]

next wipe

[quiet summit]

It should be within 5 minutes, they've been having a large amount of issues with people upgrading though

[wild creek]

or u can reset ur account and get it but u lose everything

[worthy plank]

why do i have till next wipe? to get the container and stash space

[quiet summit]

He's trolling.

[wild creek]

pretty sure thats how it used to work

[quiet summit]

If it's how it used to work, it's never worked like that since i've been playing - i've been playing for more than 8 wipes

[worthy plank]

its been like 18 hours and i havent received anything

[wild creek]

oh yeah that is how it used to work like 3 yrs ago

mb

[worthy plank]

i got the left behind edition like a week ago and it instantly gave it to me

so why would it change in a week

[wispy bay]

its a bug. support can fix it for you.

[bright garnet]

only found like 3 temp files for the BSG launcher
and also, I hit clear cache, I check the cache and its still full... do I just delete them manually?

[quiet summit]

It wasn't changed, I told you they've been having problems with them

[worthy plank]

how long do it take them to respond

[quiet summit]

Up to 14 days ; may be longer

[worthy plank]

damn

[quiet summit]

Make backups of everything then clear them

[wild creek]

if u turn film grain on i hate u

[worthy plank]

its weird tho cause i have the crown but just not anything else

[quiet summit]

Yes, a handful of people have had that problem

[kindred gyro]

Hello, do I have someone around here who knows alot about Sound, Audio-designing and Setups? I need some help, being half deaf and trying to get better audio-feedbacks

[worthy plank]

so if i just wait i should get it eventually

[wild creek]

how so? higher volume?

[quiet summit]

I can't tell you for certain, but people that complain here that i've seen don't come back after a couple days - so my answer is maybe

[kindred gyro]

sorry, how so what? what you mean

[wild creek]

like what do you mean by better audio feedback, like being able to hear footsteps better and such? or just generally higher volume

[wispy bay]

turn of spatial audio. turn off any surround like 7.1. its not supported.

[kindred gyro]

So what I'd like is hearing footsteps.
my right ear can kinda tell where shit at, but my left ear is all dead, its a full impairment.
I tried doing mono, but that didnt do me good

[worthy plank]

alright

i hope so

[wispy bay]

if you have 1 good ear you will need to free look/turn your head more

[quiet summit]

You know what, actual 5head answer. I'm proud of you

[kindred gyro]

I already do that, using my middlemouse and try to move my ingame head, but its not doing the magic im looking for

[brazen path]

i have had a token logger on my pc but the guy said he took it off but do yall think this file is the logger or something???

[quiet summit]

I had a friend that games on speakers for directional hearing, probably not what you're looking for but it's what she does

For her left and rights I mean

So one speaker in front of her one behind her

[wispy bay]

only magic could help get sound into a bad ear.

[bright garnet]

cleared the cache, no difference
can I just assume its my GPU and or RAM which fucks the whole thing?

[quiet summit]

Temp files too?

[bright garnet]

hell even discord is stuttering when im in EFT
Didnt deleted them as I only found bsg launcher ones

[quiet summit]

Is your supersampling off?

[wispy bay]

that is interesting

[bright garnet]

Gonna need some more info on this one my friend
im not very tech heavy

[quiet summit]

SS your graphics settings in game

[bright garnet]

might help to post the correct pic, my bad

for whatever reason im capped on 59 fps in lobby? im on a 144hz monitor

[stark fern]

any update on email verification problem?

[quiet summit]

Yes lobby is capped, what about your game settings?

[wispy bay]

im working hard on it for myself. if i get it done there will be a guide in the forum. but nothing as of yet from me.

[bright garnet]

oh - theyre fairly straight forward, nothing out of the ordinary afaik

[quiet summit]

This is still your graphics settings

[raven carbon]

hey I have this issue when I try open the launcher, the link just shows this

[bright garnet]

Fucking eft

[quiet summit]

Are you on a VPN?

[stark fern]

Good looking out

[wispy bay]

looks out of date to me

[bright garnet]

wish printsc copy would copy the right ss

[raven carbon]

I turned cloudflare warp mid raid on since my ping jumped up to 300

[brazen path]

do alt prntscrn

[quiet summit]

You've tried toggling physical?
@raven carbon Should be your VPN.

[raven carbon]

but its disabled now

[brazen path]

tarkov doesnt let you use vpns on the game

[quiet summit]

I don't think they state anything about anti-vpn

[slim spruce]

Can you access the website regularly?

[wispy bay]

thats a good thing

[bright garnet]

I havent, since I was told EFT runs better on phys cores and Ive always had it on

[raven carbon]

yep

[quiet summit]

Try without it

[brazen path]

anyone know why battle eye blocked nvspcap64.dll ??

[raven carbon]

turned warp off

[slim spruce]

Just x it out and it should launch.

That dll is from the graphics driver

I saw lots of that yesterday

[brazen path]

i was able to launch tarkov and get to the menu but i dont htink i should of got into a raid it just says blocked nvspcap64.dll

[slim spruce]

see their FAQ on this error https://www.battleye.com/support/faq/

[raven carbon]

any idea what other steps I can take?

[slim spruce]

It's a problem with battleye

[raven carbon]

restart PC maybe? I have a windows update queued up

[wispy bay]

turn off shadow play?

[slim spruce]

Oh yes, that dll is from nvidia geforce experience

Don't have the overlay color changer enabled

That is forbidden

The nvidia color filter is not allowed in the game, that could be it.

[brazen path]

i didnt tweak anything in geforce experience because a hacker put a key logger in my pc and shi and he said he deleted it but i thought it was hiding in that file lmao

[wispy bay]

which sucks cuz it was awesome when they had it. you could make the whole game look like borderlands

[grim magnet]

i just sent in a bug report for postman pat part 1, how long does it normally take for them to answer, and how would they fix it for me?

[raven carbon]

if restart doesn't fix it, is contacting support the only way to fix it or any other ideas?

[slim spruce]

If you had that happen I'd suggest reinstalling windows to be safe

[raven carbon]

Maybe reinstall launcher or something?

[slim spruce]

It could be a false positive since so many people were getting it

[brazen path]

thanks for the tips

[slim spruce]

But on the other hand it could be something with the nvidia overlay.

[raven carbon]

I'll try some stuff, thanks

[bright garnet]

@quiet summit it runs a little better without phys cores only, but its still stuttery as all hell. Im gonna assume its my rig, not the game

[slim spruce]

You could try uninstalling geforce experience or reinstalling it

[raven carbon]

Me or other guy?

[slim spruce]

The other guy

[raven carbon]

Interesting, so I used mobile hotspot from my phone and now everything works fine, I guess its something with my router? Maybe port being blocked?

[quiet summit]

So you still can't access with your VPN off?

[silent egret]

I take it there's no way for bsg to fix this accident?

[raven carbon]

works now, I think its something with my router since mobile hotspot fixed it

[quiet summit]

Nope they don't fix typos sorry

[silent egret]

yikes.

[slim spruce]

That is a big oof. Sorry, friend.

[silent egret]

lost over 50m from that

[quiet summit]

You still have 51mil jesus

[wispy bay]

if your lucky someone might buy it buy mistake.

[silent egret]

wouldn't matter if they did, I still lost over 3x that

[wispy bay]

better than nothing

[quiet summit]

If you have 17.9 mil you're not buying a SSH helmet

[wispy bay]

yeah but its the only one there and people dont always read

[quiet summit]

lol

It's the only one he's listed, he's on "My offers" tab

[silent egret]

it's also the fact that it's gonna fucking destroy my flea rep

[quiet summit]

Oh wow you're right

[silent egret]

it's not even a typo, I didn't type three extra 0's by accident. sometimes the pre-existing 000 that's on offers (why is that there btw?) doesn't go away when you click on it to replace it with something else, so as a result you just add 000 to the end of your offer

[raven carbon]

can anyone post screenshots of what this website shows? I cant open it for some reason. https://launcher.escapefromtarkov.com/launcher/config?launcherVersion=12.11.1.1846

[wispy bay]

x��VJ-*R�260400�
qr�ӕ��  � A�����% e�9�)�%��y @E�EJ:J@n��U^iNN-�t

[raven carbon]

weird, same for me

[wispy bay]

redownload the luancher

[vivid briar]

anyone else keep crashing when they try to load into a run?

[raven carbon]

I think its something to do with my IP, if I switch to my mobile hotspot, everything works fine but when I switch back to ethernet it does this

[silent egret]

im submitting a bug report either way. maybe they'll roll back my account.

[vivid briar]

no error codes

[wispy bay]

we are on 12.12 not 12.11. i dont know if thats it but thats my thoughts on it

[raven carbon]

my thoughts too

[tawny stag]

Where do i report a TKer/Loot stealer?

[wispy bay]

depends on where you met him

[slim spruce]

teamkillers you report to #discord-mod-mail with video evidence

Loot stealing we don't moderate

[tawny stag]

hes in beginer chat being toxic and racist

[slim spruce]

Send me the video or mod mail

[tawny stag]

he diddnt TK me i watched him TK another person, were sending the stuff now.

[raven carbon]

Just a fix incase anyone has the same Error on POST issue with Status code forbidden. It seems like for me it had something to do with my ISP not assigning me an IPv6 address, restarted router until I got assigned an IPv6 address everything fixed itself!

[slim spruce]

good to know!

[grave bridge]

does anyone know what would cause discord to mess up while loading into a raid? It breaks my friends mic, so we cant hear them but they can hear us

[quiet summit]

How's his performance in-game?

[grave bridge]

90+ fps

[quiet summit]

Have him go in his discord and enable hardware accel

I don't have the desktop version on my work computer so I can't direct you i'm sorry

[grave bridge]

i think we tried that, its only when you load into raid though, past that it works fine

[quiet summit]

You can try to lower the bitrate of the discord room you're in and see if that helps ; assuming it's your server

[grave bridge]

yeah i can try that as well to see if its a network issue

its odd since it breaks when they load into the raid, but they can tab out and fix it. and it will be fine for the rest of the raid.

[wispy bay]

i use static ip

[golden jackal]

How can I actually contact support, nothing on the website relates to what I want and there's no way to submit a ticket

[slim spruce]

The website has a ticket system if you're logged in. Also, what for?

[olive roost]

Are raiders hostile toward player scavs too? I literally defended them from a pmc and the raider killed me

[idle plinth]

my game just said ''server connection lost'' and i tryed to reconnect and it said '' game aborted/ended'' and i lost all my loot ?

[golden jackal]

When I made my account I splet my email wrong, I use my actual email as the backup but the email I used doesn't exist so I need to get them to remove the primary email and make my backup the primary

[olive roost]

He said there is a scav or something like that

[golden jackal]

On the website I can't see anything

[slim spruce]

Do you have a game on the account yet?

[golden jackal]

Yeah

[slim spruce]

You'll need to submit a ticket on the website: https://www.escapefromtarkov.com/support/contact

[golden jackal]

I've had the game for about a year but I never actually loaded it up even though I've had it installed, ty for the link

[wispy bay]

oof. i doubt they fix it. i asked them to change my email and they ran me in circles

[slim spruce]

You need to be logged in on that link.

[golden jackal]

If I have to I'll just make another email with the correct one

[slim spruce]

That may be the easiest solution if that email isn't created yet

[golden jackal]

I literally spelt one word wrong with two ls instead of 2ps smh

[wispy bay]

new email to buy the game or to match an already purchased game?

[golden jackal]

Already have the game, I spelt my primary email wrong so If I ever get logged out I won't be able to sign in

[wispy bay]

make a new email using the one you messed up to make it relavent.

[golden jackal]

Yeah I'll just do that

[wispy bay]

is it a gmail

[golden jackal]

Yeah

[wispy bay]

good. youll be fine then. other email services are having issues

[bright garnet]

@quiet summit so I loaded up skyrim and same thing, but 30-49 fps and stuttering a little. Is my GPU fucked?

[wispy bay]

sounds like it

[lethal osprey]

about how long does support take to answer emails? been waiting 9 days

[bright garnet]

excellent time for something like that isnt it

[quiet summit]

You have updated your driver right

[wispy bay]

an update came out today actually. for nvidia

[bright garnet]

I have
@wispy bay oh wut? I havent gotten a update warning for it

[quiet summit]

Have you reset since the problems?

[bright garnet]

I will as a last ditch effort I guess

[lethal osprey]

does support answer at all?

[bright garnet]

idk if it has anything to do with the coilwhine, should probably give it a lok

[quiet summit]

Wait wait you haven't reset your PC since the problems appeared?
PC reset should be the first thing

[bright garnet]

no since it was only in EFT

[lethal osprey]

great... thx guys real helpful

[quiet summit]

No problem!

[wispy bay]

no they don't

[bright garnet]

updating the new driver and checking again, if its still fucked im resetting

[quiet summit]

Sarcasm won't get you anywhere here Evrett

[wispy bay]

you should reset after very update anyways

[quiet summit]

I think support's backed up 14 days last heard

[hasty rune]

what is good ammo for 5.7 with prapor lv2 and other traders lv1

[lethal osprey]

it just did, thx tho i appreciate it fr

[bright garnet]

As in full reset? Damn gotta make backups dont I

[wispy bay]

beginners assistance can help with that

[wispy bay]

back ups? just reset. like pc off. pc on.

[quiet summit]

I don't think you have access to 5.7 at LL1 traders

[hasty rune]

yeah but i have flea

[bright garnet]

Oh ofc, I Dont run my pc 24/7, but rsing now And checking how it runs

[quiet summit]

SS190>SB193>L191>SS197>R37>SS198>R37
190 being best

[wispy bay]

ss190

[hasty rune]

cant

[quiet summit]

Look them up on flea in that order

[grave hare]

Check out my video! #EscapefromTarkov | Captured by #Outplayed
https://outplayed.tv/media/8WvMkd

[wispy bay]

not the place for videos

[split cosmos]

Hey anyone else have a bug for the quest huntsman path controller? 1/2 and I've done tons more kills but it never credits me. I've even added people after to ask and they said they were completely blinded etc.