community-support

[slim spruce]

The first option looks promising, but you may have to do more steps.

This is a 3rd party website so I have to say to use at your own risk.

[smoky light]

even if all this works or not thank you for all your help man ive been trying to sort this out for a week now

[slim spruce]

That last error said a lot about the problem

[smoky light]

alright cheers

[vivid briar]

Is tarkov payment system down? i cant pay for some reason

[slim spruce]

Any errors?

Xsolla controls this, not BSG, also.

[nova burrow]

my discord isnt letting me join any vcs, it just says disconnected whenever i try to join and view a stream

what is going on

[slim spruce]

Could be a regional outage as I have had one other with a similar issue

[cedar ruin]

I cant join calls on here

[celest siren]

same problem. Cant join any lobby

[celest siren]

same problem

[slim spruce]

Must be a discord issue. Many others with this

[cedar ruin]

other servers work fine not this one

[celest siren]

exactly the same

[vivid briar]

Yeah, Keeps saying this
https://gyazo.com/bd74981a058b84c72c6e1569a53a47f9

[slim spruce]

@vivid briar 3032 means your payment method is blocked, most likely due to a forced charge back. Contact xsolla support for more info to fix this.

[umbral linden]

tarkov keeps crashing along with an error from unity crash handler, the game freezes but i can still use the controls and hear audio then it just stops and closes eventually

[vivid briar]

<@&551452465233657859>

I am unable to join the servers for some damn reason

[nova burrow]

ive had the same problem with pestily discord too
strange..

[slim spruce]

Many others have this problem now, too.

Must be a discord problem.

[nova burrow]

ye must be, thanks

[vivid briar]

ye

[vivid briar]

It's not a charge back, My card works

[slim spruce]

I meant your xsolla account is frozen

[vivid briar]

I see

[slim spruce]

You can't use xsolla with that payment method

[vivid briar]

Bank of america is not supported?

[slim spruce]

https://help.xsolla.com/i-cant-make-a-payment/most-common-error-codes

You need to contact them to fix this problem

We can't help

You can't use any payment method with this error

To my knowledge

[edgy wagon]

is it ban? or what is this?

[ebon ginkgo]

does anyone know why I cant join any of the vcs

[mental ruin]

yea i cant ether

[quartz fox]

hey looking for an admin so i can update contacts for the clan posting

[ebon ginkgo]

ive restarted like 4 times and it says im in the vc i click on but nothing happens

[mental ruin]

same

but i can join other servers

[ebon ginkgo]

i cant join any other server

[celest siren]

is this going to be fixed

[ebon ginkgo]

i still cant join any vc

[left goblet]

i cant join vcs

[celest siren]

cant join lobbys!!!

[slim spruce]

Discord problem we can't fix.

[edgy wagon]

is the factory sounds broken only in my game?

[slim spruce]

see the pins in the #❌〡community-servers section

[novel sinew]

yep vc is broke

[stiff socket]

yep can't join any

[vivid briar]

Is this a place I can ask for tech help

[acoustic tapir]

i cant join calls

[timid oriole]

no one can

discord or the server broke

[stiff socket]

server. can still join other vc on other servers

[wraith iris]

So has anyone had issues with not getting your verification email when trying to log in to the game? checked my spam folder also and nothing. Email hasnt changed and its correct. just not sure what to do here and bummed i cant play

[slim spruce]

see https://forum.escapefromtarkov.com/topic/111372-not-recieving-an-e-mail-verification-code-from-launcher/page/47/?tab=comments#comment-1896140 for tips

[wraith iris]

RIP none of this seemed to work, looks like I have to wait for the support ticket to be worked through. Thanks for the help tho!

[hexed aspen]

can someone give me some help, trying to do my registration but keep running into an email address domain issue, cannot be registered or some shit. ???

[dense trout]

I'm having weirdissues with my sound

Hearing lots of distorted noises and stuff

[hexed aspen]

hello ? anyone know why im met with the "email address on this domain cannot be registered" ?

[wide lake]

anyone know why my video drivers keep disappearing?? RX-580 w/ B450 Ds3h

[wheat pendant]

where do i report a ping abuser ihave twitch prof and and his stream from china and screeenshots

hes on cali and Seattle servers

[frozen forum]

Then report it

[bitter igloo]

@wheat pendant Lets not advertise it for them then . . .

You can shoot #discord-mod-mail a ticket but with that case there isn't much we can do with that

[normal coyote]

When I’m loading into a raid why does my GPU all the sudden raised to 90 degrees?? This issues started a while ago and it’s not new

Once I’m loaded into a raid the temp drop back to 60 degrees ish

[slim spruce]

@elfin rune please report such names on the screen you were showing

@slate thunder If you have a video of his screen with cheats showing please contact us with #discord-mod-mail

Like his first person screen.

[rich berry]

i keep trying to sign in and it says they sent my email a code but never recive one

anyone know why

[slim spruce]

see here for tips https://forum.escapefromtarkov.com/topic/111372-not-recieving-an-e-mail-verification-code-from-launcher/page/47/?tab=comments#comment-1896140

[median ruin]

If you can’t rejoin, you were KIA

[rose plume]

Hey, I'm having trouble buying the game, it keeps giving me a purchase error saying the "services are down", is there a way to fix it? It's been like this for a few days

[slim spruce]

On the xsolla page or on tarkov website?

[rose plume]

The Tarkov website, it tells me xsolla is down

Error 3023

[slim spruce]

3023 or 3032?

[rose plume]

3032

[slim spruce]

"3032: sorry, the payment cannot be completed now. Please try again later or contact Xsolla Customer Support.

This error may appear when your account is blocked on our system. Please check your account for previous chargebacks and contact our support to resolve this issue."

[rose plume]

It's been giving me the same thing for the past few days, I tried to contact their support but I haven't gotten word back yet

[slim spruce]

https://help.xsolla.com/i-cant-make-a-payment/most-common-error-codes

You'll need to contact them, as this is usually caused by a charge back.

[rose plume]

Odd, this is a fresh account, shouldn't be any charge back history

[slim spruce]

getting dimmer?

Do you have any overdrive set on your monitor?

That looks like an overclocked monitor

Does this problem appear in recordings or only on your irl screen?

When did this start?

That is you recording your screen, does this happen with software recording?

[brittle canyon]

how long would a full bitcoin farm level 2 take to produce 1 bitcoin? would it take longer than a metal fuel tank lasts still?

[slim spruce]

I need to see if this is recorded from the game source or just from your monitor. If it doesn't do this in software recording it means it's a physical monitor issue.

[pastel night]

Anyone know how to use Process Lasso to improve performance on Tarkov?

I'm running Ryzen 3600 @ 4.4Ghz and RTX 3080 and I'm having mediocre FPS

[remote lion]

Is there any way to report cheaters besides after dying to them? I wanted to send a video of the encounter to BSG but I cannot find where as there is no longer an option for me under the launcher, my reasoning for doing so is because he is level 68 and cheating, so Im worried that the anti-cheat just isnt picking it up

[slim spruce]

That's a shady link. Can you upload it here if it's under 100Mb or use youtube?

[slim spruce]

Only if you have a video from their screen showing their hacks.

Otherwise please report ingame and leave it at that.

You are recording this with your phone, not internally capturing this with software.

I don't see it happening on that version.

This can be caused by the monitor having a slow pixel response time or having an option like overdrive or an overclock enabled on the monitor itself.

Use the monitor menu to see if anything like that is enabled.

[devout arch]

i keep disconnecting even though i have 100 ping

takes like 5 tries to finally join the game

[limpid moth]

Hey so why is it that loot in interchange and shoreline are complete trash and no one goes there anymore? Why did they do this? Are they going to fix it?

[worthy iris]

just bought as a gift for a friend and he is trying to redeem the code in profile> "activate promo code" and it just keeps saying invalid code. He is in sweden if that matters. I bought the "europe edition"

anyone ?

[viral inlet]

is metabolism hard to lvl?

[humble halo]

nop any thing you drink or eat and your stats below 60 or 50 you get max prograss in metabolism do that every 5 min or raid

so bisclay its the first skill you get max and no need to foucs as long as you drink or eat every raid

basically **

[humble halo]

is better to contact support via launcher

[worthy iris]

finally someone responds! thank you I will try that. I already did send an email through the website but I will try this too

[granite imp]

Ive been having trouble with getting an authorization code from the launcher

but for some reason when I try to log into another account I instantly get the email

[humble halo]

try to go your profile and change the security setting . I guess

[granite imp]

i also can log into the website for the same reason

[slim spruce]

See here for tips https://forum.escapefromtarkov.com/topic/111372-not-recieving-an-e-mail-verification-code-from-launcher/page/47/?tab=comments#comment-1896140

[granite imp]

im still getting email codes for different accounts, just not my main account

[humble halo]

see junk mail

[worthy iris]

did you see my message above? i ordered gift for friend and when he goes to redeem it just keeps saying invalid code

[slim spruce]

@worthy iris You will need to contact support in a ticket on the website

[humble halo]

yes

[worthy iris]

Done. Thank you.

[thin hazel]

anyone know how to force dx12? pcgamingwiki still says you can but im not sure where to put this command

https://www.pcgamingwiki.com/wiki/Escape_from_Tarkov

[slim spruce]

Never heard of it. I believe the game is dx11 only.

[forest kettle]

where do I report a teamkiller?

[limber vale]

is it normal for my glock to be aiming off center or just a bug?

[shrewd rune]

Get a rear sight

[potent summit]

Can you no longer claim the free keybar off the site if we bought eod?

[slate turtle]

what are the keys that open up the food and med cages in bunker on reserve?

[vivid briar]

PSV

[vivid briar]

happened to me when I first started. my internet isnt the greatest I have to set it to the server I get the best ping on and only play that server

[queen hollow]

How long do I have to wait for error 299 to pass? I was a scav on factory and it happened after extract

Edit: nvm gave it an hour and I even got to keep all my stuff

[heavy elbow]

i cant download the game it keeps being stuck at 0/0..

[proven obsidian]

this man using glock with no scope

[brave lava]

What does the Mip Streaming means?
Is it recommended to turn it on?

and also, is Ultra Texture not an option any more?

[robust spire]

@Hotwinglol#0411 would one even get anything positive by forcing dx12, if possible?

[wanton zodiac]

everytime i try to buy a bitcoin it says "item has been sold" when its in stock

[slim spruce]

It gets sold out quickly.

You were late unfortunately.

[wanton zodiac]

its in stock

[slim spruce]

If you refresh your game it won't be anymore.

[wanton zodiac]

i did, ig thats weird

[slim spruce]

Out of stock doesn't always update on time.

[wanton zodiac]

dam

[devout arch]

no but i could play na this whole time but all of a sudden i cant

[vapid raft]

would you know why my docs case with all my keys in it would be uninsured?

[slim spruce]

The bug about items becoming uninsured is a known but but I don't think they've found a cause of it, yet.

[vapid raft]

its only done it to me twice after being in matchmaking after insuring everything, only then i left matchmaking to try to rejoin matchmaking and i have to reinsure everything

[slim spruce]

Restarted your game?

[vapid raft]

nope

well i mean yes i did just now, yes

but its still uninsured and itll cost me a cool 500k to insure again

[slim spruce]

I don't know a fix for this. Sorry. You will have to insure again.

[vapid raft]

even the gear im wearing I JUST insured is uninsured again lmao

[deft osprey]

i have uninstalled everything and reinstalled the launcher probably 30 times now

and i get this message everytime no matter what file i choose

and the tarkov.exe is not there

[slim spruce]

You can't choose to install it in the launcher folder. Try D:\Escape From Tarkov

Create a new folder

[deft osprey]

i created a tarkov file but it has nothing in it and there is no file of the game that got installed with the launcher so when i click on the new folder it says "This folder does not contain the correct version of the game. Please check the specified installation path and try again. "D:\Tarkov live"" @slim spruce

[slim spruce]

Are you clicking "install" or "set the path to an existing installation"?

[deft osprey]

i was clicking set the path just clicked install chose the new folder and now its stuck on downloading 0/0

[slim spruce]

let it sit on 0/0 for about 5-10 minutes as it can take a while

[deft osprey]

okay @slim spruce

it started downloading thank you @slim spruce

[slim spruce]

👍

[vivid briar]

Is it possible for me to change my current email address that is linked to my Tarkov account to my new one?

[summer basin]

my game crashes everytime im loading into match. it gets to matching and at about 30 seconds it freezes for about a minute then crashes anyone know a fix?

[slim spruce]

You will need to contact support about this topic. A ticket on the website would be ideal.

[slim spruce]

Can you go to "view reliability history" in windows and see if there's any error entries for when you crash? Look at the details and look for the fault module name for a clue to what's causing it.

[vivid briar]

Roger, thanks!

[summer basin]

the "faulting package full name" is blank @slim spruce

[slim spruce]

hmm. Does it say cause of hang unknown as well?

[summer basin]

'Top level window is idle" @slim spruce

[slim spruce]

It says this for an entry for the escapefromtarkov.exe ?

[summer basin]

yes

its been doing this ever since i installed the game and it sucks

i have barely even played the game

[slim spruce]

Check your ram usage during the loading time with task manager. See if it maxes above 80%

It sounds like it's maxing out memory.

[summer basin]

okay

my gpu is hitting 100 and my ram is fine

@slim spruce

[slim spruce]

How much ram do you have?

[summer basin]

16gb

[slim spruce]

You could try clearing the cache in your launcher (top right on your name > clear cache) and also try reinstalling your graphics driver with a clean install (custom install > check clean installation).

[summer basin]

i just did the clean install bouta test it out

[gritty trellis]

Trying to download EFT update for the first time in a while but it's going super slow, also can't load the Forums (website responds but then never finishes loading), anything up?

Download went from 200KB/s for 10 minutes to 26MB/s for 10 seconds (normal speed for me) back to like 100KB/s

[slim spruce]

It could speed up, but otherwise I am not sure of a way to force it to speed up.

Make sure you're not on a VPN.

[gritty trellis]

Yeah nothing wrong on that end, never encountered it before but it's been a long time since I've updated, probably a year lol, maybe these files aren't hosted on their good CDNs

I can wait it out just sharing in case others experience the same

Is the forum working for anyone?

[slim spruce]

Can you download the zip file of the whole game in the pins with faster speeds?

[gritty trellis]

Actually it eventually sped up to normal speeds and it's done now xD

[slim spruce]

ok good

[gritty trellis]

forum still seems broke

[cunning dragon]

anyone having the email verification bug, installing the launcher on a different computer logging in and out and back in on my main computer worked like a charm

[formal dagger]

@twin oar
It's currently offline, to keep up to date please join the ETS Discord

[twin oar]

Thanks, could you dm me the discord?

[formal dagger]

I can't, switch your launcher over to ETS mode and check under the news tab

[twin oar]

Looking under news, cant seem to find it

[fickle siren]

Tarkov is not sending me an email verifcation code? Error 211? I am looking at right email yes. HELP ASAP

HELP PLEASE

[formal dagger]

It should be at the very bottom

[fickle siren]

??

[digital osprey]

Hello, im here cuz i cant install the game

I rescind my request, i reinstalled the launcher and it works

[frail igloo]

I'm almost waiting two months for a mail from the support team. This can't be normal right?

[iron sable]

Same issue here with the support email, trying to log in trough the launcher not receiving verification......

While I revceived my e-mail to login to the website perfectly normal 30 minutes ago

[worldly wadi]

Can't find my local.ini file checked in my documents and there is no escape from tarkov folder

anyway to fix this?

[median ruin]

@frail igloo @iron sable Check pinned messages under account issues and try letting BSG through your firewall(s)

[iron sable]

I gave the the launcher extra permissions, doesnt help..

[iron sable]

well nice

50 pages of forum with the same problem unresolved

[slim spruce]

see here for tips, with emailing support as the final option: https://forum.escapefromtarkov.com/topic/111372-not-recieving-an-e-mail-verification-code-from-launcher/page/47/?tab=comments#comment-1896140

[iron sable]

yeah i'm waiting for them to respond saying I should check my spam folder in 3 weeks

[cunning dragon]

@iron sable do you have access to a second pc?

[iron sable]

yes

[cunning dragon]

try installing the launcher on that and log in and out, then try reinstalling on your main computer and logging in

[iron sable]

I already tried that...

[cunning dragon]

did you not get the email from the new computer?

[iron sable]

Hardware verification yes

[cunning dragon]

when i did it it did the email verification and the email popped up right away

[iron sable]

Yeah, for the new hardware verification it did for me as well

[slim spruce]

The other pc on the same network connection gets the email on the same account?

[iron sable]

It was on a different connection

[slim spruce]

Have you ever updated your bios before? I had one other person solve this by doing that. It might be a hardware id change.

[iron sable]

I run the newest bios, only thing that changed is a fresh windows install

[cunning dragon]

yea the feature update for windows broke mine

[slim spruce]

Can you whitelist the game and launcher directories with windows defender and any other antivirus?

[iron sable]

I did, even tried with firewall completely shut off

appreciate you guys taking effort in responding btw @cunning dragon @slim spruce

I even tried installing bsglauncher.10.2.0 wich I had somewhere in my backup

[slim spruce]

The usual cause of this is the email provider blocking the emails (to my knowledge). If this worked on another internet connection I'd suggest bypassing your router and try a direct to modem connection.

[iron sable]

Well, I have no issues receiving any other e-mails from BSG whatsoever, but I will try on my phones hotspot now then

[cunning dragon]

yea i would try phone hotspot or a free vpn next

[fading zenith]

is anyone else losing connection often

[frank breach]

I have a question.

[median ruin]

Might have an answer

[iron sable]

@slim spruce No succes

[slim spruce]

Try rebooting your modem by unplugging the power for 15 seconds.

Try to get a new IP

[frank breach]

how do I upgrade to deferent versions of tarcov?

[loud moss]

You can upgrade to a better edition of the same through the same preorder screen you bought it at. Just click on the edition you want and it will shoe you the price for the upgrade, you won't have to pay full price again

[median ruin]

^

typed fasted than me

[frank breach]

ok thanks!

[loud moss]

[slim spruce]

[median ruin]

And unlike the past, your stuff no longer gets wiped when upgrading.

[tender palm]

my EFTlauncher is not downloading the game its stuck on 0/0MB can someone help plz

[median ruin]

Give it a bit, sometimes it takes a bit to get going

[void forge]

ammo used 2 hit count 3?

[slim spruce]

Fragmentation or penetration

[void forge]

but what does it do

is it like hit another body part or another person?

[slim spruce]

Fragmentation means the bullet hit and split into two and counts as 2 hits and did 2x damage and penetration means it went through an arm to the chest and did 2x damage

[void forge]

if they are wearing armor does it ignore it? if it frags at the arm

[slim spruce]

No, it might go through the arm and get blocked by the armor or not. Depends.

Still counts as 2 hits.

[mild zenith]

Has anyone had the problem where they upgraded to the edge of darkness edition and never received any of the upgrades and what you had to do to fix that

I put in a support request and emailed but haven’t heard anything back yet

[slim spruce]

@north basalt #discord-mod-mail

[polar schooner]

can someone help me out and give me a follow on twitch would help out so much, tryna reach affiliate

[low quest]

piss off\

[pine widget]

Can I play with this specs? Gtx 1660s, 16gb ram and ryzen 5 3500

[dusk rivet]

thank you!

[fading swallow]

Okay so quick question about scav karma. I just did a run and shot what I believe was a scav player because he looked me in the eyes a little too strong and with the wipe coming around the corner everyone is shooting everyone. In theory I should have been flagged, right ? But other scavs did not shoot me, the guy I killed was apparently not marked since at the end of the game I lost karma for killing another scav

[steady cosmos]

shooting someone center mass may lead to shooting and hitting arm then chest, or you used a shotgun

[willow fjord]

why is the audio always distorted?

[surreal adder]

Hi! i have a question about downloading game. When i pres intall, it installs files for about 7 minute, then cancels the download. Anyone know why?

[surreal adder]

nvm, got it working

[vague rapids]

any fps tips here? running 3060 ti, 32gb ram and r5 5600 and still running 40 fps on customs. all settings low rn, tried to make them all ultra and still stays same

[slim spruce]

Tried toggling physical cores only in game settings?

[vague rapids]

yep, doesn't improve it

[slim spruce]

Some areas aren't as good as others. This is only in one spot?

[vague rapids]

everywhere on the map

unless i look outside of the map it never goes over 60 fps

ram is running at 2666 mhz due to my bios being garbage

cpu and gpu usage at 60% most of the time

[slim spruce]

nvidia power management on max performance in global settings?

[vague rapids]

yep

tried reinstalling drivers and tarkov yet i see no difference.

[slim spruce]

I don't really have many more suggestions besides using max settings.

[vague rapids]

i guess ill retry that then

ty for trying to help.

[willow fjord]

4th raid in a row no raiders no pmc.... is this a joke or what

[vague rapids]

anyone else got help for this?

[surreal adder]

U serious? I was downloading this game for 5 hours with my internet, and this decides to pop out

[slim spruce]

see the pins for a manual install method to not get this error

[surreal adder]

will I have to reinstall whole game?

for another 5 hours?

[slim spruce]

I'd check the temp folder of your launcher folder to see if the 12.8GB file is completely downloaded there or if it's missing. It could say it's there but be corrupted.

You can try unzipping that into a folder first.

[surreal adder]

alright, ill check it later

[slim spruce]

If that doesn't help please download the game with the zip file in the pins.

[surreal adder]

The games foler is completely empty

[slim spruce]

Then the file was deleted when it was not finished.

You will have to download it again but this zip file won't give you that error.

[surreal adder]

alright then, from what i understand i have to download the zip file, after i download it put it into the eft folder

[slim spruce]

Yes, you unzip it to the folder where you want the game installed, and then set that folder as the existing game installation in the launcher.

It will scan it and then you can play.

[surreal adder]

alright then i guess

[surreal adder]

also, will my game update automaticlly?

[slim spruce]

That is the most updated version so you shouldn't need one yet.

[surreal adder]

yeah, but when new comes out.. i hope that i dont have to install new zip file again?

[slim spruce]

If you have this problem again you might have to redownload it all again each update - if you can't solve this problem.

[surreal adder]

alright

[surreal adder]

also, you know why this error is showing up?

[slim spruce]

what error?

[surreal adder]

This one. Is there any reason why is it showing up?

[slim spruce]

The checksum error means the file is corrupted when it's finished downloading.

[surreal adder]

so, i guess it not gonna be 100% that it will show when i will be updating the game

[slim spruce]

I have almost no information on this problem, unfortunately.

[surreal adder]

ah, i understand, then, i will eventually ask if i will not understand something when the ZIP file download

[lean meteor]

anyone else’s audio turn to total static after like 3 raids? causes my game to lag super bad too. super annoying

[surreal adder]

and now it decided to just stop... its not downlaoding its just freezed

[slim spruce]

Do you have enough space?

[surreal adder]

trying to download this game for 6 hour tarting to be pissing me off

yeah, 60 gigabytes

[slim spruce]

If you can't download the zip file there's something else going on.

[surreal adder]

and every 2 minutes does that

[slim spruce]

It just says it was cancelled?

I can't read that

[surreal adder]

''download failed''

[slim spruce]

Are you on a VPN?

or wifi?

[surreal adder]

no, im on my extender wifi only

[slim spruce]

Please use wired only

[surreal adder]

i click the arrow, and the same thing

[slim spruce]

an extender with wifi is probably causing this problem.

[surreal adder]

i see... when i totally cancelled the whole download, and started downloading it again theres no problems

it got stuck at 9.6 gigs

i guess imma try to download it from launcher again, for another 3 hours

[slim spruce]

I would suggest downloading it on wired connection, not wifi, especially on a wifi extender.

[surreal adder]

found a fix for this error on youtube

[fresh lynx]

I'm getting the 0mb download issue right now as well and i'm just wanting to confirm any future updates will the launcher then take care of the updates or will i have to go through and re-download that zip

I know many moons ago adding this to your host file "92.223.97.97 cdn-11.eft-store.com" would work however that's no longer working, and running the launcher as admin isn't working either. However i'm downloading the zip fine as day.

[slim spruce]

I don't have much info on the checksum error in the launcher to offer any opinions on what will happen next update. Sorry.

I assume if you keep getting it you'll have to redownload the whole game, if the problem continues.

[pale drum]

**ERROR OBJECT ** what happened? couldnt add ammo

[left tulip]

restart game try again

[slim spruce]

Please submit a bug report about this after the raid

In the launcher

[lofty grove]

@slim spruce

[slim spruce]

huh

@lofty grove please report them ingame. If you have proof of their screen with their hacks or any hacker discords please send that to #discord-mod-mail

[lofty grove]

alright one sec

[shut violet]

Is there an easy way to uninstall the game like through the launcher? having integrity problems after my hardrive was messing up. I dont want to Shift + Del the entire folder and I hope I can still save my settings.

[slim spruce]

You can delete the game folder if you want, and the settings files will not be deleted as they are in my documents / escape from tarkov / local.ini + shared.ini

[shut violet]

After doing that the launcher still doesnot recognize that the game needs to be reinstalled. just has the option to update and then says file/directory is corrupted

[slim spruce]

rename the folder where the game is at and it should let you reinstall.

[shut violet]

Ty i figured it out

[slim spruce]

Great!

[limber vale]

Wasn’t that bad just aim on the left and the top part of the silencer and it’s always a headshot

[shell osprey]

Hello everyone, I recently just started having issues with frame issues, specifically in the hideout and any raid i load into. It is so bad that the game is unplayable. I have had Tarkov for over a year and haven't had any issues until these past 2 weeks. Only thing i can determine what the issue is when i downloaded BF2042, i had to update my Nvidia Graphics driver, but i have tried to re-install the older version and the newer version and nothing has worked. I have looked up countless things and have tried them all, which have not helped. Anyone a little more tech savy that can help me out?

[slim spruce]

Try to reinstall your driver with a clean install in the custom install option.

Custom install > clean installation

[shell osprey]

thanks i will try

no luck @slim spruce

[slim spruce]

What's your ram usage when this is happening? 80% and higher?

[shell osprey]

barely 50%

thats my memory

CPu is at 15%

[slim spruce]

Sometimes people lose fps with a patch. I saw a lot of that with the unity 2019 update.

[shell osprey]

Non-issue. Unity 2019 update went smooth for me. This just happened this past week. after no update

[scarlet cedar]

Is there any way to fix server connection lost ?

[shell osprey]

@scarlet cedar Change servers in launcher to ones that have lowest ping for you

[slim spruce]

On only one raid of all of them?

[scarlet cedar]

I have the best servers selected already. Two so far.

[shell osprey]

@slim spruce any other suggestions? CPU seems fine to handle it, nothing out of the usual

[slim spruce]

You could try a clean install with a driver before this problem.

[shell osprey]

I did, it didnt help

[slim spruce]

Besides changing some ingame settings around like trying max textures, I don't know.

[shell osprey]

darn

[vivid briar]

Try restoring Nvidia panel settings to default... Or try setting to max the screen refresh frequenze

[deft ocean]

Stop adding new shit and fix the old, just had to restart my game as my cursor decided to pop up mid game and its way to distracting, killed reshala's guards, restart and i come back dead

so many new additions but you wont smooth out issues. thats all the community asks for

[median ruin]

Not the right place for in-game suggestions 👍

[wraith iris]

anyone know how long it takes to hear back from BSG for support?

[shell osprey]

@wraith iris A LONG time

@vivid briar Turned out its a combination of the new NVIDIA driver and having some CISCO Webx application

[wraith iris]

poop

[sharp ingot]

“I dont even cheat” has to be the most cheater line there is

Bruh he rewrote it because the last one sounded sus as hell lmao

[vivid briar]

Anyone know how to fix this issue? I've uninstalled, reinstalled, restarted PC and game, cleared cache and DNS, added the game and anti-cheat as exceptions to my firewall. Even reported it to the BSG Crew. When I attempt reconnection it loses connection to the game server completely.

Also reinstalled BattlEye

[clear matrix]

Anyone here using a Zen 3 CPU and not getting stuck on loading loot?

[vivid briar]

10:53:14: Starting BattlEye Service...
10:53:18: Launching game...
10:53:32: Note: File blocks can be ignored if they don't cause problems with the game.
10:53:32: [INFO] Blocked loading of file: "C:\Windows\System32\nvspcap64.dll".

this poped up

[frozen forum]

If someone cheated on your account, you're held responsible, so no way to get it unbanned.

[bitter igloo]

Try running launcher in admin mode?

[bitter igloo]

👍

[slim spruce]

see battleye support for this https://www.battleye.com/support/faq/

[trim aspen]

anyone knows why i cant buy tarkov? it says Something went wrong, please try again later

[alpine flume]

I'm tired of repeating the same tasks wasting my time playing EFT please don't wipe anymore I'm quite tired of repeating the same tasks in this game that's why a lot of players leave and come and just wipe so a lot of players then discourage it
Я устал повторять одни и те же задачи, тратя свое время на EFT, пожалуйста, больше не вайп Я очень устал повторять одни и те же задачи в этой игре, поэтому многие игроки уходят, приходят и просто стирают так много игроков тогда отговорите это

[median ruin]

Not the place for in-game suggestions or whatever. A dedicated quest line is coming

[slim spruce]

Is your langauge on the website set to English?

Not any other region?

[trim aspen]

english

[slim spruce]

Can you try another browser like edge?

[trim aspen]

ill try

same of edge

[coarse crater]

Have you ever been at level 40 with no tasks to do? It's really boring

[slim spruce]

Please reboot your modem by unplugging it for 15 seconds to try to get a new IP.

[trim aspen]

modem? u mean router?

[slim spruce]

Some people have a modem/router combo, so yes.

[trim aspen]

ok

still

@slim spruce.

what else can i do?

[slim spruce]

You could try a VPN but that might make account recovery in the far future a problem with the IP address.

But I guess you already created the account at your house so I'd try that.

[trim aspen]

it works with a vpn

[slim spruce]

Ok good. Switch back after you purchase it.

[surreal adder]

Wanted to say that i found a fix about the chucksum error on youtube and it worked. Thanks for the help tho.

[slim spruce]

What was the fix?

[surreal adder]

the checksum error, it on youtube and its really easy, want link?

[slim spruce]

Was it downloading the game and cancelling it at the last moment?

[surreal adder]

yeahhh

[slim spruce]

That's the same thing as in the pins

But the pins is easier

[surreal adder]

kinda yeah, but i just didnt wanted to do it cuz it wa freezing at 9.6 gigs for me

[slim spruce]

Oh ok

[surreal adder]

atleast i finally can play the game

[trim aspen]

if im playing in Israel as region will i be able to play in EU and US servers?

[coarse crater]

@cold vigil bals

[grand musk]

yeah

[errant bane]

cant get verification email and tried whitelisting any ideas

[errant bane]

?

How can I request a refund and try to buy again under different email

[coarse crater]

They don't do refunds

[slim spruce]

Please see the pins in this section for a manual download.

And manual installation.

If the retry doesn't work, you may need to do that.

[tawny silo]

hi am writing here because of an issue my friends has

[slim spruce]

There are no refunds

[tawny silo]

he had his email stolen and he recently got it back and he has been trying to reach tarkov by emails to get his account back but so far no luck. Since they are not responding where can i get help for him

he had his email stolen and he recenlty got it back*

[slim spruce]

He got his email back and he doesn't have his account back?

A tarkov account passsword reset email will fix that.

[tawny silo]

Am talking to him right now, he cant speak english so am trying to be a middle man right now to give you the info

So he had his email stolen (correction he has not access to that email anymore) and he tried to reach tarkov so he can change the email of that acc to his new one

from that acc*

[slim spruce]

He has tried to recover it with the email provider?

[errant bane]

Did manual download does not work. Now saying support email to full

So should I just dispute the charge then?

[slim spruce]

If you can't get the email back you will need to email BSG about this. If you force charge back the money the account will likely be banned and the payment method flagged by xsolla.

[errant bane]

Ok banned is same as not playing anyway thanks

[bronze vapor]

any ideas why nickname "FakeAnanas" is unavailable? :D

[slim spruce]

If a name is unavailable either it is censored or taken.

[bronze vapor]

right...formed my question wrong, any ideas why it's censored*? pretty sure it's not taken:)

[slim spruce]

No

[median ruin]

Might be something bad in another language idk

[bronze vapor]

it's pineapple D: unlucko

[median ruin]

Yeah I know that in French

Might just be Tarkov being Tarkov

[coarse crater]

You won't be allowed to buy the game again

[errant bane]

yea thats fine cant play anyway

[grand musk]

got it fixed, cheers mate

[slim spruce]

When you moved the screen?

No ban don't worry.

Weird problem. It only happens on the monitor, right? Not in recordings on other screens?

I mean I didn't see it in the recording.

You won't have any problems if you only changed some options in the nvidia control panel. Those are fine to change.

Odd. Never heard of this before.

just reducing sharpness?

Nice

SHIFT + ENTER might help that

The game has a history of problems with borderless fullscreen

[wind sky]

Hello everyone, EU player here (germany) after changing to a new ISP this weekend i can only choose from asian servers, there is no option to select my usual eu west servers, are there any known workarounds for this?

[slim spruce]

Were you ever in the Asian region or use an Asian VPN?

[wind sky]

neither

it worked just fine two weeks ago with the old isp, just now updated the game after a week with no internet and cant seem to get any reasonably pinged servers

[slim spruce]

Please submit a bug report about this in the launcher and provide your ISP in the ticket and then DM me the ticket number.

[wind sky]

i actually already sent an email to support@bsg, shall i do it again in the launcher still?

[slim spruce]

Yes please

[devout bloom]

How could I check it? A 3rd party app?

[devout bloom]

I'll look into it

Also I've seen some debate over it. Which graphical option is better for FPS. High with Mip streaming, medium or low?

Yeah the game is using 5 of 8 GB so I guess I don't need Mip

I'll do some testing then. Thanks for the help

Rx 590 8GB from Gigabyte

[slim spruce]

I would suggest against firmware updates unless you mean driver updates

firmware is not driver. Major difference.

[devout bloom]

Almost exactly 2 years ago

Yeah

[slim spruce]

I would just not suggest is because if something goes wrong and it gets bricked you're kind-of out of luck.

[topaz dawn]

is there a way for my freind to dispute a ban ?/

[slim spruce]

Banned ingame?

[topaz dawn]

on the discord

[slim spruce]

You're banned here?

[topaz dawn]

not me a freind

[slim spruce]

Have him DM GTB79#7979 or Silverballer#0131

[topaz dawn]

okay ty

[steel aurora]

I got booted from Labs run and everytime i reconnect i load in fully, there for about 10 seconds then my screen flashes and server connection lost again.

I've restarted my game too and tried to reconnect

[slim spruce]

Does this happen to one raid or more than one?

[steel aurora]

Just this raid

Ive never had it before, I ran customs right before and it was working fine

[slim spruce]

The server could have crashed. It might take until the raid ends to fix the problem.

[steel aurora]

My buddies were in same raid and were having no problem

[obsidian shell]

hi i bought the game for me and my freind and my game has downloaded fine but when my freind goes to download it his lanher wont start the download

[slim spruce]

If it's at 0/0 let it be for 5-10 minutes

[obsidian shell]

ok ty

[slim spruce]

It sometimes takes a short while.

[fast sparrow]

uk sever dropping out for anyone?

my playing up:{

server connetion lost ?

[supple flax]

Does bsg even ban people who cheat? i literally just died to a level 47 cheater

[limpid moth]

How much does the labs green card usually sell for?

[slim spruce]

They are banned all the time. Please report them ingame to help them get banned.

[cinder jay]

when is the wipe???

[regal vessel]

No confirmed date yet

[cinder jay]

is it determined to be soon?

[slim spruce]

[cinder jay]

are there any events rn

[slim spruce]

see pins in the #eft-chat section

[limpid moth]

https://i.gyazo.com/479c4df34d42d415bcc36ac4a6841c33.png
So this is labs green keycard loot. Nice game. 20m keycard btw

[median ruin]

Cool, wrong channel though

[clear matrix]

nikita pls fix 5600x optimization

has anyone with a Zen 3 CPU fix their loading loot issues?

[stark elk]

Not even 20 mil kekw, 4 mil card

[limpid moth]

What issues are u having?

I also have a 5 5600 x and an rx 6700 xt, and I was expecting more fps

[clear matrix]

I get stuck loading loot at 57%. How much ram do you have

because I see that sometimes 5600x users are just fine @limpid moth

but theres a lot of 5600x and 5800x users who have really long loading loot times

[limpid moth]

What does that have to do with optimization

That's a critical functionality issue, not to do with how well it's optimized

[clear matrix]

apparently an update in november sent half or more of the 5600x users to the shadow realm

[limpid moth]

mkay, in what aspect? Fps wise?

[limpid moth]

32

[clear matrix]

in it takes 7 minutes on average to get from 57% loading loot to 100% reproducable

you see the people who are fine have 16, and 32 gigs. I have 64 gigs and I'm desperate so I might give that a shot

its an unlikely fix but I'm out of options

@limpid moth when did you do your build/last update your bios?

[limpid moth]

idk, year mby

[lusty flower]

my brother is having an issue with tarkov, his load times tend to be at around 6-12 minutes, mostly stuck on "Loading loot" at around 55-65% and 85-100% for a few minutes. Didnt have this before the unity 2019 update, he has an ssd and high end gaming rig, he would usually load in 2 minutes just like me but now has this issue. anyone has had the same issue? His cpu is ryzen 9 5900.

[slim spruce]

Try clearing the game cache in the launcher and try again.

[lusty flower]

done that already, ill try and list the things weve done:

reinstall launcher,
reinstall the game,
reinstall the game on a different ssd,
reinstall relevant drivers,
change the priority in task manager,
turned on automatic ram cleaner on/off
turned use only the physical cores on/off
clear cache,
remove all logs,
made sure all components work with user benchmark and bios check
turned off anti-virus
turned off firewall
his ssd is only half full, with >500gb free space

[slim spruce]

I'd try rebooting the modem by pulling the power for 15 seconds. That sounds like a network issue, unless RAM is going up and up and never stopping.

[lusty flower]

didnt work, also has tried disabling xmp and no difference.

[vivid briar]

Hey guys does anyone know why i cant install eft on my ssd? i have enough space but tarkov just says i dont wich is weird

[slim spruce]

How much space is on C?

[vivid briar]

without tarkov about 60

[slim spruce]

How much right now, I mean?

[vivid briar]

30

[slim spruce]

Try moving the temporary directory of the launcher to another drive with more space in the settings.

Try making a folder called TEMP on the root directory of any other drive with way more space.

Set that as the temp directory

[vivid briar]

okay will that impact my loading time tho?

[slim spruce]

No, just downloading tarkov

[vivid briar]

Okay cool thank you il just do that

[slim spruce]

If you can't do that you can try the manual method in the pins

[vivid briar]

okay sure il just do that now

[clear matrix]

Have him take a video of the loading screen, upload it to youtube, and submit it as a bug report. It seems to be an issue with Zen 3 CPUs that not everyone is having. At this point the best we can do is draw attention with volume

[vivid briar]

is tarkov randomly crashing for anyone>?

[quasi arrow]

hay guys I'm unable to login to my account because im not receiving any emails with a verification code i looked it up and it seems like a pretty common problem but i cant find any solutions anyone here got anything?

[shy vortex]

@vivid briar same

[vivid briar]

what maps have you run when this happened?

[shy vortex]

im on customs rn, a buddy of mine kept crashing in labs

[vivid briar]

i did labs once and i was fine, then factory i ran twice and dced multiple times

[shy vortex]

@vivid briar i was doing labs earlier and i was ok, but once i switched my shit got fucked up

[clear lintel]

Is someone using a 3070 to play eft? A friend wants to know the settings youre using and the fps youre getting.

[lusty flower]

idk if you have this resolved but he needs to contact bsg support and prove his ownership of the account. i had this exact issue and got my eft account bacj

[tawny silo]

The problem is that the support is not even responding to him

Close to a month

[grim hatch]

how did he contact us? By mail?

[tawny silo]

I think so

No he contacted them by email

[grim hatch]

I will need his email address, the one he used to contact us with

I will check it this way, once you have it, lmk, I'll open my DM, dont send it in public

We reply to emails, some players can not make tickets, if they lose access to accounts for example

If we don't answer, it is possible it went in the spams for example, which I will check

[tawny silo]

@coral arrow thnx for the info :P @grim hatch i will dm you the email as soon as I have it

[grim hatch]

The email you should contact us on is [e-mail]

[tawny silo]

@grim hatch i added you as friend because I can't send u dms for some reason

[grim hatch]

please try now

I needed to block them I keep them for internal com

[frozen forum]

@slim spruce

[slim spruce]

got him

[coarse crater]

Does tarkov ever stop randomly crashing?

[charred fog]

No

[frozen forum]

I've never had a single crash since I own and play this game

[coarse crater]

You are quite lucky

[frozen forum]

Not sure if it has anything to do with being lucky, there has to be some sort of trigger for people

whether it's the OS, AV, PC in general etc.

[surreal adder]

yes, it happened 2 times to me today

[vivid briar]

only started happening during the 2nd event

[surreal adder]

idk, but i played on bots so its good

by that I mean offline mode

[hearty sparrow]

anyone know how to fix error 3032 ive been getting it since the game came out, wont let me buy it.

[slim spruce]

error 3032 means your xsolla account is blocked, most likely due to a forced charge back. You will need to contact their support.

https://help.xsolla.com/i-cant-make-a-payment/most-common-error-codes

[viscid burrow]

does anyone know why I cant get a conformation email to get into my account? or any emails to fix it

[hearty sparrow]

@slim spruce ive made 5 different accounts all different emails and get the same error ive used multiple cards and multiple paypals and ive tried to contact them but i dont have a transaction number because i cant make a transaction

ive also tried to get friends to make accounts and use their cards

[charred canyon]

is it possible to change my accounts email?

[slim spruce]

You can not fix this. You need to contact xsolla as the xsolla account is blocked.

[slim spruce]

Contact support in a ticket on the website for more information.

[severe sluice]

trying to install tarkov on my G drive but it keeps saying I don't have enough space on my C drive, and even then I have about 7 gb free on my C drive so how much space would I need?

[static hinge]

so ive been playing for about 5 wipes and i got a newer pc now 3060 and i7 10700 which is much better then my old pc but cant even hit 60 fps even after trying all the YT optimizations etc.. anybody have any ideas what could be bottlenecking my game?? i am STRUGGLING to pvp at like 30 fps when it drops

[marble spade]

matching queue takes 10mins for me?

[candid yoke]

It's been 2 years since I have played this game and I'm still running into the same signin bug that almost lost me my account when I first bought it. wtf

They ask for a verification code, that is supposed to go to my email. It does not send anything to my email, ever

[slim spruce]

You could change the temp directory of the launcher to another drive so you have at least 25GB of space, or you can use the manual method in this pins in this section.

C drive has the temp folder by default.

[severe sluice]

Ohh ok, thank you

[turbid sparrow]

my tarkov keeps crashing after awaiting session start

[slim spruce]

Can you go to "view reliability history" in windows and see if there's any error entries for when you crash? Look at the details and look for the fault module name for a clue to what's causing it.

[turbid sparrow]

@slim spruce what do I do from here?

[slim spruce]

click on escapefromtarkov.exe there

anything there?

[turbid sparrow]

Fault Module Name: UnityPlayer.dll
Fault Module Version: 2019.4.32.35824
Fault Module Timestamp: 616e226c

[slim spruce]

Verify integrity of the game files in the launcher.

[turbid sparrow]

ok

30%

90%

ok now what?

[slim spruce]

I'd suggest to clear the cache in the launcher and then if it still happens, a clean install of your graphics driver (custom install in Nvidia > check clean installation).

[turbid sparrow]

ok thank you so much

my friend did

your just to good ig

[fallen mason]

my tarkov wont load its stuck loading on the launcher any help

[turbid sparrow]

it didn't work

[slim spruce]

When you're loading in watch your RAM in task manager. Does it get above 80%?

[turbid sparrow]

checking give me a sec

yes it goes to 92%

it crashed at 96

[slim spruce]

Ram size?

[turbid sparrow]

I don't get it has worked in the past I moved it to a different drive for space now I am getting this bug

16 gb

[slim spruce]

Try adding page file (virtual memory) on an SSD and make sure you only have one page file on only one drive. Start with 8000MB minimum and 20000 Maximum. https://www.windowscentral.com/how-change-virtual-memory-size-windows-10

This should stop the crashes.

If it does, you might want to invest in more ram.

That is, if by chance, this isn't a memory leak.

[turbid sparrow]

ok

pray it works!

it didn't work

[slim spruce]

Do you only have one page file?

[turbid sparrow]

?

[slim spruce]

Only one drive listed here with a page file?

[turbid sparrow]

yea

[slim spruce]

On your SSD?

[turbid sparrow]

it is on a full SSD

[slim spruce]

How much?

[turbid sparrow]

it has 6.61 gb left of storage

250 GB SSD but I have a 1TB SSD

[slim spruce]

Can you put it on the other SSD if there's more room?

Disable it for the first drive.

[turbid sparrow]

how do I do that btw tarkov is on the SSD with space

[slim spruce]

https://www.windowscentral.com/how-change-virtual-memory-size-windows-10

On the one it's on now do no page file.

And make 8000 minimum and 20000 max on the ssd with more space.

[turbid sparrow]

ok

when I do no page file it removes the 8000 20000

[slim spruce]

You want to disable it on the drive it's on, if there's no space.

And then put those numbers in manual on the ssd with more space.

[slim spruce]

Ok leave that at system managed instead.

[turbid sparrow]

ok

[slim spruce]

Just add the bigger numbers to the larger ssd

in manual

[turbid sparrow]

then set?

[slim spruce]

Yes

[turbid sparrow]

I have to restart my pc

[slim spruce]

Yes you do. Then try to play the game.

[turbid sparrow]

ok be back in a bit with the results thank you for your time and help!

it did not work

[slim spruce]

I'd try disabling the page file on C then, now.

It shouldn't give you that error this time.

[turbid sparrow]

it didn't work

[slim spruce]

Try a lower resolution and lower texture setting to lower ram. Make sure you aren't using supersampling and it's at 1x.

[turbid sparrow]

ok

ok it crashed again but this time I heard hermetic bunker go off for a sec and it crashed is that good?

just lower my settings more?

[slim spruce]

If the memory is still hitting that high that is the cause for the crash. Yeah you will have to lower the settings more.

[turbid sparrow]

ok'

[slim spruce]

Try 1280x720 and lowest textures just to see

[turbid sparrow]

nah it did work but I got to awaiting session start

do I need to just buy new ram

[slim spruce]

When did this problem start?

[turbid sparrow]

just today

[slim spruce]

When did it work fine last?

[turbid sparrow]

tarkov worked fine last in like Oct.

other games work perfectly fine

[slim spruce]

Other things you can try is a reinstall of your graphics driver with a clean install (custom install > check "clean installation") and reinstall the game.

Other than that, if the ram is still hitting that high and crashing, you will need more ram.

[turbid sparrow]

ok ty

[slim spruce]

You could also submit a bug report and they could find something, but probably not.

Always possible though.

[turbid sparrow]

ok

I appreciate your help alot!

[slim spruce]

👍

[turbid sparrow]

man ram cost just as much as EOD lol

[lofty aspen]

guys what i need to do, it just empty

[mild lichen]

Hey does anyone know how to fix the 0 MB/sec installation issue? I really need to fix this

[slim spruce]

Wait 5-10 minutes

[mild lichen]

Actually never mind after waiting forever it just decided to start downloading right after asking on here. Thanks, discord!

[slim spruce]

Yep

[shell spruce]

Anyone in here that can help me with an ongoing error 😦

[sharp ingot]

I get the feeling gathering a group of people for the mass manipulation of the flea market is against tarkov rules but i feel this would definitely be in the tarkov spirit.

I would like to know if it is against the rules

[wicked forge]

i'm having trouble with the amount of stuttering, and it has been bothering me for awhile. Any fixes?

[frozen forum]

Huh? It doesn't stutter

[wicked forge]

The lining i guess, but the game looks and feels funny while i play.. Could it be AA issues

[mellow field]

my launcher keeps hanging any suggestions, it wont load

[mild smelt]

I assume you did basics like restarting your machine?

[mellow field]

Yeah it's working now just took ages to load

[wicked forge]

Nobody knows a fix?

[spice needle]

My game does not want to display the game at higher resolution than 1080p

[spice needle]

qfter few retries all is fixed

[vivid briar]

Hi! Big important question here, a friend of mine wants to buy Tarkov but doesnt know if he's PC it's going to run the game properly and neither of both believe in benchmark videos and Specs requirements. So the question is...

Can i borrow him my account so he can test the game?? Am I going to be banned or something?

[slim spruce]

Go to C:\Users\USERNAME\AppData\Roaming\Battlestate Games\BsgLauncher and delete the file "settings"

[mellow field]

Thanks will do

[slim spruce]

It that doesn't help reinstall the launcher.

[tepid sierra]

3 hours till trailer

[late tiger]

what is the event letter say?

[slim spruce]

It's pinned in #eft-chat

[slim spruce]

Sharing accounts is not allowed.

[wicked forge]

I'm having flickering issues

[slim spruce]

When you move your mouse?

[wicked forge]

Nope when standing still

[slim spruce]

Does this happen in a recording on another monitor?

[wicked forge]

Yes happends on both my monitors

[slim spruce]

Can you show a video?

[wicked forge]

You see how it's flickering so hard on metal surfaces

[slim spruce]

Could be a texture problem or oversharpening. Try turning down sharpening ingame settings.

And try turning up Anti-Aliasing

[wicked forge]

All of that is at the highest

[slim spruce]

turn sharpening all the way down

Also try disabling AA

[wicked forge]

That did something

It's way better

[slim spruce]

Make sure your graphics driver settings doesn't have sharpening turned up

That could add to this

[wicked forge]

Only had it at 1 shapening

[slim spruce]

Like in nvidia control panel.

[wicked forge]

It's not a problem there

It's still flickering but not as much

[slim spruce]

Try clearing the cache in the launcher (top right on your name > clear cache > it won't say it did) and try using a different texture setting.

[slim spruce]

Yeah that's a texture glitch in the game.

Where one texture and another are saying they are both in the same spot, I believe.

[wicked forge]

How do you fix this texture glitch?

[slim spruce]

Clearing your cache could help, and changing texture quality.

If that doesn't help you may need to send in a bug report.

[wicked forge]

Yeah, might have to end up doing it

[atomic peak]

He guys, i just reinstalled the game ( Ryzen 2600 + 2060) and i'm having 4 fps in game...

[floral whale]

hello, since the unity update for tarkov my loading loot time gets really slow after hitting 54%+ and always takes forever to load so i load in 5-15 mins late (sometimes never) i am using ssd and never had a such a problem have 16Gb of RAM and already tried reinstalling the game. ANYONE have any suggestions how to fix it please the game is unplayable...

[pliant dune]

Hi, sorry is anyone able to help me. I've been trying to contact support with an issue with receiving verification emails to my gmail for a few weeks now. I really want to get back onto the game before launch! I've tried whitelisting the email and yes, its not in the spam and had no issues with receiving before. I can even login to the forum, but not the main website to redownload the game since wipe my hardrives due to crashes a few months back

Thanks in advance, just really would love to get back on for the patch with friends in time 😄 Even more thanks if you're able to fast track my issue ❤️

[median ruin]

Have you tried

https://forum.escapefromtarkov.com/topic/111372-not-recieving-an-e-mail-verification-code-from-launcher/page/47/?tab=comments#comment-1896140

Or tried letting BSG through your firewall(s)

[pliant dune]

Thanks @median ruin for the swift reply 🙂

I've tried this already unfortunately :/

Its the main website I'm having issues with

I can login to the forum, but can't even login to download the game

[median ruin]

Ah

[pliant dune]

I've never had the issue in the past and played since 2017

[median ruin]

Sounds like this is a @slim spruce thing, would recommend waiting for him

[pliant dune]

I suspected my account being compromised, but that isnt the case as I can view my details on the forum account page and still login with my usual crendicals

Thank you. Someone advised coming here for help or someone that may be able to put me in contact with support. I tried email twice and its been 3 weeks. I've tripled check my gmail mail settings to allow emails etc

I've tried the [e-mail]'s email twice*^^

[slim spruce]

@pliant dune You can't login to the launcher?

[pliant dune]

The website @slim spruce

[slim spruce]

You're using the same email?

[pliant dune]

100%, checked everything. Even went into gmail and whitelisted the email

[slim spruce]

Does it say the email doesn't exist or what?

[pliant dune]

I'm just so stuck what to do and afraid I cant even get the support email back. My email box isn't full, isn't in spam. I can login to the website no issues, but just can't get the email code

[slim spruce]

Oh ok. You just can't get the email code for the launcher?

[pliant dune]

I've tried resetting my password and that email won't come through either. I have all my emails from 7 March 2021 till 2017 from BSG

[slim spruce]

This is a somewhat common issue. See here for tips: https://forum.escapefromtarkov.com/topic/111372-not-recieving-an-e-mail-verification-code-from-launcher/page/47/?tab=comments#comment-1896140

[slim spruce]

Do you currently have the launcher installed?

[pliant dune]

Nope, can't login to download it^

[slim spruce]

Download it here https://prod.escapefromtarkov.com/launcher/download

[floral whale]

nice i just got completely ignored 😄

[pliant dune]

Thanks @slim spruce - You're my savior, I'll update you in 2 mins

[slim spruce]

Sorry, what were you having trouble with?

The loading loot problem hmm.

You have reinstalled the game. Can you try checking file integrity just to check?

[floral whale]

i did it already 😄

i have 16 GB RAM 250gb ssd GTX 1050 and ryzen 5 2600x thats not amazing but should be fine its really weird the problem only appeared after the unity update for tarkov

[slim spruce]

Loading loot is usually a network part of the loading, to my knowledge. Can you try different servers?

[pliant dune]

Sorry to report but same issue @slim spruce

Can't get the email, and its not in spam. Can login with my details no issue

[slim spruce]

If you can't do any of the tips on the forums page I linked you will need to email support again, as we can't help further.

Sorry.

[pliant dune]

Any tips to email to support other than I can't get into my account? I emailed Support on the 24th of Nov and still not had much luck 😦

[slim spruce]

Unfortunately this problem is out of our hands.

[pliant dune]

No worries, thanks for you help^

[floral whale]

i tryed auto EU and it still does the same thing slows at 54% loading loot

[slim spruce]

Do you have any pagefile/virtual memory set on your ssd?

[turbid sparrow]

@slim spruce remember me?

[slim spruce]

Did you get more ram?

[turbid sparrow]

I am asking for your opinion will this do? https://www.amazon.com/Corsair-Vengeance-PC4-28800-Desktop-Memory/dp/B07RGPWFY2/ref=sr_1_1?keywords=ddr4%2B3200%2B4x8%2Bvengeance%2Blpx&qid=1639086878&refinements=p_n_feature_two_browse-bin%3A16955287011&rnid=16955283011&s=pc&sr=1-1&th=1

[floral whale]

i dont think so

[slim spruce]

That would do excellently.

What is your mobo, if I may ask?

[floral whale]

only thing what is on my ssd is rust and tarkov

[slim spruce]

set it to 8000 min and 20000 max https://www.windowscentral.com/how-change-virtual-memory-size-windows-10

[turbid sparrow]

b450 pro4 Asrock

[slim spruce]

Which cpu?

[turbid sparrow]

reyzen 7 1700x 8 core

[slim spruce]

The max speed that ram will run at is 2133Mhz but it will be a good investment for any future boards you get in the future. The ram will simply use a lower speed when in your board.

[turbid sparrow]

oh ok

[slim spruce]

Otherwise I'd say get that if you can.

It's great ram

[turbid sparrow]

ok ty

[gusty rune]

i guy team killed me in interchange 8, at 5:47 i have proof

[glad heath]

Uh

Am I going to be banned for having fucking Virtual Box open?

[slim spruce]

No but you should not have it running.

[glad heath]

I forgot that BattleEye would get angry at virtualization while setting up my Windows

[slim spruce]

It's used for hacks extremely often.

[glad heath]

I don't have a VM on right now I just had the manager open because I was working on one

Yeah I know.

[median ruin]

#discord-mod-mail

[glad heath]

So does all of this need to be off? I just got the error again

[slim spruce]

It all has to be off, yes.

[glad heath]

Should I restart my game?

[slim spruce]

Yes, once all virtual machine related software is disabled.

[slim spruce]

Send it in to #discord-mod-mail and we'll take care of it.

[glad heath]

Alright I'll see if it fixed it

Apparently BattleEye takes issue with KatMouse as well, 17:58:11: [INFO] Blocked loading of file: "C:\Program Files (x86)\KatMouse\KatMouseS64.dll".

I can only assume it's using a hook or something that BE dislikes

[slim spruce]

Yeah, I'd stay away from software BE doesn't like.

I know that there's legitimate uses for those things but the game's security is more important.

[glad heath]

Yeah I understand. I was just primarily worried about it triggering a false positive and BSG banning my account. I'd hate to lose $135 over virtualization. It's also why I didn't upgrade from WSL to WSL2 since a friend of mine told me the hypervisor shit in WSL2 can get you false-positived

Anyways, now I'm just getting a fucking server connection lost.
The joys of a fresh Windows install.

[formal summit]

already tried running as admin

I double click the shortcut and it gives me the blue loady wheel for a few seconds then it goes away

[slim spruce]

Don't mention that part of the game, please.

About it not opening, not even a flash of it?

[formal summit]

nope

[slim spruce]

Go to C:\Users\USERNAME\AppData\Roaming\Battlestate Games\BsgLauncher and delete the file "settings"

And then start the launcher again.

[alpine lynx]

Hey is someone here able to help me out with a little problem?

[steady cosmos]

depends

[slim spruce]

What problem?

[alpine lynx]

I am trying to install the game onto a external hard drive because its the only drive on my pc that has space. No matter how hard I try I cannot get it to work and there are basically 0 helpful videos on youtube

[slim spruce]

What error are you getting?

[alpine lynx]

Well first I was getting it to start installing but it just said 0mb out of 0mb, then it started telling me that there was the wrong version of the game in the install folder, then it just started telling me it couldn't install in that location. I tried making a BattleState Games folder and a EFT folder inside it but that didnt work.

[slim spruce]

Try the manual method of installing, in the pins, in this section.

[formal summit]

@slim spruce Deleting the settings didnt work. I uninstalled the launcher and am gonna try reinstalling it

[slim spruce]

Try reinstalling "Microsoft Visual C++ 2015-2019 Redistrutable (x64)" ? Not repair, uninstall and reinstall from microsoft website. This usually fixes this problem with the launcher not opening.

https://support.microsoft.com/en-us/topic/the-latest-supported-visual-c-downloads-2647da03-1eea-4433-9aff-95f26a218cc0

You're looking for "X64 vc_redist.x64.exe" on that page.

[alpine lynx]

Nothing happened when I installed that. It just has my browser picture on it and wont let me open

[formal summit]

@slim spruce Uninstalling and reinstalling the launcher worked. Thank you though

[slim spruce]

Ok great

oh

[slim spruce]

The zip folder needs to be unzipped to a folder where you want it to be installed, and then in the launcher you point to that folder as an existing installation.

It scans the files and then you can play.

But note that while it's on an external USB3 drive, your loading times will be severely higher.

[alpine lynx]

Well shoot

Then how do I reset everythin to let the game download straight to my internal storage? Ill just make room

[slim spruce]

Make room and it can install normally on a drive in your system.

[alpine lynx]

Ok the launcher installed to the normal C drive normally, now the game wants to install to a different location. Whats the normal location for it?

Its doing the 0mb/0mb issue I had earlier again

[slim spruce]

Let it be for 5-10 minutes.

It usually continues in a bit.

[alpine lynx]

Nvm yea it fixed itself my bad for the spam

Thanks for your insight

[slim spruce]

No problem.

[teal coyote]

Bruh They just charged my card but the game purchase failed

🤦

[slim spruce]

Do you see the game listed on your eft profile page here? https://www.escapefromtarkov.com/profile

[teal coyote]

it says nothing, pre-order now.

[slim spruce]

Please contact xsolla support here: https://help.xsolla.com/you-charged-me-but-i-didnt-get-my-purchase

[teal coyote]

do you know what they will do?

[slim spruce]

I assume fix your problem.

[teal coyote]

will they send the payment? and get a key

[slim spruce]

You don't get a key, your eft account gets instant access to the game.

[teal coyote]

yeah well that

f

what transaction number LMAO

[slim spruce]

I believe they have a live chat option

[teal coyote]

good call

[solemn pasture]

Why can't I buy EFT with a Visa Vanilla gift card?

[teal coyote]

it just chunked my visa moon card lmao

[slim spruce]

Did you set it up for online use on the website on the card's sticker?

[solemn pasture]

Ive used Visa Vanilla gift cards for steam and you dont usually need to set anything up

[slim spruce]

What error does it say?

[solemn pasture]

hold on

[slim spruce]

It may take 24 hours to sync with the tarkov website.

It seems their live chat service is offline for the night - or it's changed to another service called Babka.

[solemn pasture]

"Your purchase has been cancelled"

ive tried everything i made a reddit post ive been sitting at my desk for hours trying to figure this out lol

[slim spruce]

Please contact xsolla as they will know what is happening. But otherwise I'd suggest paypal as that usually goes more smoothly.

https://help.xsolla.com/i-cant-make-a-payment

[solemn pasture]

i tried paypal same thing happened there too

[slim spruce]

The visa card may be blocking the purchase to Russia.

Only xsolla can tell.

[solemn pasture]

It says purchase can only be made in the US on the little paper thing

[slim spruce]

Oh

[solemn pasture]

or to be more exact no transaction can be made out of the US

is that the problem?

[slim spruce]

I assume so.

You might need to use another payment method or buy a gift card they support.

[solemn pasture]

do you think if i transfer the money on the gift card to a friend via paypal and have him buy Tarkov as a gift for me. do u think that would work?

[slim spruce]

That depends on if your friend will be honest to you.

[solemn pasture]

i know him irl and he wants me to get the game

[slim spruce]

I would say that would be fine.

[solemn pasture]

and u said before it might take 24 hours to sync would that still apply here?

[slim spruce]

If the charge is pending that means it's not blocked.

[solemn pasture]

ok

[slim spruce]

You still could get the game in a day or so.

[solemn pasture]

is there still a chance to get the game immediately?

[slim spruce]

Usually it's immediate, sometimes it take a couple hours.

[solemn pasture]

ok ill come back to you in a little bit

[slim spruce]

Contact xsolla tomorrow if it doesn't complete and give you the game.

[solemn pasture]

alright

well sending the money via paypal didnt work

[glad heath]

oh yeah what'd you mean by this?

was this not addressed to me?

[slim spruce]

Not to you, don't worry.

[glad heath]

ah kk

oh i see one of his messages was deleted my mistake

[plain harness]

Anyone know how the devs get the “drone” like shots and if it’s possible to do something similar for editing reasons

[slim spruce]

No. It's not a public tool.

[alpine lynx]

So my game did download, is there a way to put it on my desktop so I can just load it like all my other apps?

[slim spruce]

Yes, find the bsglauncher.exe and right click that, create shortcut, put that on the desktop.

It should do that automatically, though.

[alpine lynx]

Awesome thank you ver much!

I didnt have any shortcut on my desktop or anywhere so I assumed something went wrong

[plain harness]

Is there anyway to recreate this effect tho?

[slim spruce]

No

[hollow knoll]

got a technical question regarding my gpu usage and fps, is this the correct channel to ask?

[slim spruce]

Yeah

[hollow knoll]

so i dont know how or why but my game isnt using all my gpu, in interchange my gpu is sitting at 20% usage and 1350 clock while cpu is sitting at 40%, but am only getting around 80 fps, is there any way to force it so I can get higher fps?

[slim spruce]

Have you tried higher textures and higher quality settings? I know it might sound weird.

[hollow knoll]

I was using high tex and med shadows

[slim spruce]

80 fps is average performance for any random places.

The game still needs to be optimized.

[white palm]

guys help

[hollow knoll]

I see, so there isn't anyway to force the gpu clock or utilization to be higher to get higher fps yeah?

[white palm]

tried to download eft but this pops up

[slim spruce]

No, but you could try supersampling to use more gpu power.

[hollow knoll]

Thanks for the info!

[slim spruce]

I'd try reinstalling the graphics driver with a clean install in the custom install option.

[slim spruce]

Please see the pins for the manual download method.

[white palm]

uh wut pins? xD

[slim spruce]

Top right of the screen, the pin icon.

[white palm]

aight i see

[high ledge]

how come when i load into raid i have 130-140 fps and within 20 seconds it drops to a constant 40-50

i stopped playing about 4 months ago and never had issues until now

[solemn pasture]

What gpu do you have?

[high ledge]

gtx 1080 ti seahawk x

[solemn pasture]

Have you updated your graphic card drivers?

[high ledge]

yup

[solemn pasture]

Hmm

[high ledge]

i saw a thread on some tarkov wiki saying to clear cache on launcher and in directX

about to test it

[solemn pasture]

Ok well tell me how it goes

[high ledge]

idk i need to do more testing, i think i was bottlenecking my cpu too much

i was at like 40% usage CPU and 24% GPU usage in task manager im gonna try turning up all my in game settings

[high ledge]

oaky i think i got it figured out i had to lower my core clock a considerable amount because this game is so poorly optimized and gpu intensive

thanks for listening to my ramble

[polar latch]

ANYONE KNOEWWHY MY ACCOUNT SAYS I HAVE TO BE LVL99 TO BUY AND SELL STUFF?

[tepid ridge]

same

[charred hound]

event

[tepid ridge]

whats going to happen in the event

[charred hound]

I heard labs entrance is free now and probably the pre wipe event

[normal coyote]

Hey guys I got a issues with my gpu. Whenever I’m loading into a raid my GPU all the sudden raised to 90 degrees. This issues started a while ago and it’s not new

[coarse crater]

They closed the flea market for an event

[barren relic]

Where does the level 62 Kappa requirement cut you off? Can you still turn things in for the Collector quest but not complete?

[coarse crater]

I don't think you get the collector before 62

[barren relic]

Damn. I'm on the last quest before Collector and wanted to at least say I beat everything 😑

[cunning flume]

Will DLSS come win 12.12? Can't find it anywhere, but I swear I saw or read something like this.

[pseudo dagger]

Anyone playing this on an i5 12600k?

[atomic peak]

He guys, im having this problem that i have 5 fps in game with a 2060 and Ryzen 2600 . Does any know a fix for this. It looks like Tarkov isn;t using my graphicscard...

[quiet summit]

Drivers updated?

[atomic peak]

all drivers are updated. last micro code from AMD etc..

[quiet summit]

I'm assuming you've checked Task mngr?
lol interesting