#community-support

1 messages Β· Page 483 of 1

teal rose
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@grave cosmos does it happen as a scav as well?

grave cosmos
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ill check gimme a min

mental herald
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@teal rose practically yes. It starts but does not appear on the screen, only in the taskbar and "not responding"

teal rose
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Do an integrity check using the launcher first.

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And replace your local.ini file in Documents > Escape from Tarkov with this one after that.

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And change the fullscreen mode to "borderless" after the game launches.

grave cosmos
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@teal rose i just got into a Scav match

teal rose
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Just play the raid like you normally would and try PMC again after that.

grave cosmos
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okay

mental herald
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@teal rose
I'm reinstalling the game, I'm going to try when I'm done

grave cosmos
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@teal rose its not looking like that did anything

hollow zodiac
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having issue entering game since yesterday. Any fix known?

grave cosmos
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i dont understand why they dont have a system where when you queue up you are placed into a match queue and than after a preset time of waiting (until map reaches max PMCs or until time till create runs out) than the server will create the match for whom ever was in that queue

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i shouldnt be here waiting 20 mins to get into a match, or worse never as thats what it looks like for me

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i submited a ticket to BSG

teal rose
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I am pretty sure there is something like that already in place, but it doesn't force a new game (more like it "suggests" a new game when certain conditions are met). The issues you are having don't seem to have anything to do with lack of matches/games, but some technical network issue. I'm afraid I don't know a 100% working solution, but you can try various network-related things like restarting your router, changing your DNS server, disabling your firewall/antivirus etc.

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..or restarting your PC.

grave cosmos
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yah, i figured it was like what i said, they need to force a new game IMO

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ill try a restart in a second

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didnt work 😦

fast aurora
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Where is Offline located?

teal rose
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The offline mode?

fast aurora
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yes

teal rose
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You can enable it in one of the screens before starting a PMC raid.

fast aurora
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Past map selection?

teal rose
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Yeah.

fast aurora
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ok thanks

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Offline Mode is nothing to lose or gain?

teal rose
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Yeah.

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It is as if you never went into a raid.

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You can just disconnect as well.

fast aurora
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Same gameplay though?

teal rose
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Yes and no.

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Some things like item spawns or scav behaviour are different in offline mode.

fast aurora
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Ok, main concept is the same.

teal rose
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Yeah.

fast aurora
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How big are these maps?

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Whats the range of sizes?

teal rose
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Depending on the map.

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Customs, Interchange, Reserve and Shoreline are pretty big and have a lot of places you can loot.

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Shoreline is the biggest map in the game with a lot of open areas.

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Interchange is a big shopping center with a lot of stores you can loot.

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Reserve is a military base with a lot of buildings and a lot of rooms as well as unique exits.

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Factory is a very small factory mostly played for PvP.

stoic fossil
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anyone know why it takes me forever to load into reserve and why I lag soo much once I get in

teal rose
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Customs has a bit of everything.

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Woods is.. a forest.

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Labs is something you should not worry about yet. πŸ˜›

fast aurora
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Ok & why does the shortcuts keys for weapon selection appear to sometimes work on initial key press and with no weapon cycle?

teal rose
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@stoic fossil Reserve is a pretty big map with a lot of things. It causes issues for a lot of people. Try to play around with your auto ram cleaner, core affinity, shadow distance, render distance and LOD quality settings ingame.

fast aurora
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It's like I have to drop one weapon to use the other.

teal rose
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@fast aurora what do you mean exactly?

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Are you not able to switch weapons?

fast aurora
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Yeah

teal rose
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Do you have multiple weapons equipped?

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Keep in mind that 1 is the pistol by default.

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2 and 3 are the big weapons you can equip.

fast aurora
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It's hard to explain. I'll have to generate some footage of it.

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Is it because you can't have two weapons at the same time in the carry position?

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On sling.

teal rose
fast aurora
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Ok thanks, I'll test it out.

hollow zodiac
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I can not enter the game currently and haven't been able to since yesterday. The same error banner has been displayed for three days now reading "At the moment some of the players may have difficulties entering the game." I am one of those people and i am wondering if there has been a fix i am not aware of or hasn't been released. Thank You.

teal rose
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Do you get any error?

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Or is it stuck somewhere?

winged badger
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Evening everyone. Been trying to get a hold of a moderator or administrator. I'm not sure if the modmail is down again or not. If a member of staff could get back to me whenever available, I'd appreciate it.

teal rose
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The modmail is down, yeah.

languid egret
formal dagger
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@winged badger
Modmail is down at the moment, how can I help?

winged badger
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Do you mind if I DM you? I'd like to make a report.

formal dagger
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Not a problem.

novel pewter
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is there anywhere to send screenshots of loot hauls?

formal dagger
novel pewter
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thanks!

modern estuary
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Why does "Waiting for session to start" take so long?

blissful oar
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Nothing... keeps crashing either way

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@teal rose

teal rose
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Did you overclock your CPU?

blissful oar
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Yes

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Ryzen 5 1600 at 3,8 Mhz

teal rose
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Can you try again with stock settings?

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Tarkov can be weird with overclocked CPUs.

blissful oar
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I'll try tomorrow, thanks
I'll keep posted

left herald
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every like 1 minute in the raid it says server connection lost

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wth

vivid briar
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ryze

umbral forge
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is there a keybind to examine items with right clicking?

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without*

modern estuary
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middle click

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with ur scroll

umbral forge
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tyvm

modern estuary
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teddy havent u played longer than me -.-

umbral forge
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yeah I have

modern estuary
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how you not know o3o

umbral forge
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i havent played in a year

modern estuary
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ah ic

umbral forge
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indeed

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lol

modern estuary
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Why does "Waiting for session to start" take so long?

umbral forge
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watch that

nimble sorrel
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@stoic fossil depends on a few factors: your route from your pc to the server hosting the instance, latency, packet loss, etc.

vivid briar
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@teal rose thx for the reply. doing it. Anyway for the message u wrote to another member about 1 for back up and 2 for secondary etc etc. I actually reset all my keybindings.

The game should allow personalization of icons and also of NUMBERS for items: I have first item on 4 second item on 5 ... etc... anyway in a order that makes everything non intuitive and messy. if the yallow to set our button and icons \ numbers and also name the key action it would be great.

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Report sent and detailed with pic served extraction etc.

muted zephyr
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Hey i need help

lament niche
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when do i get 3 offewrs back

formal dagger
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@muted zephyr
What's up?

teal rose
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@lament niche 0.2 rep.

lament niche
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ahh

sand river
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so i got the eod edition and i didnt get my 400k roubles....

muted zephyr
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oh kaminsky when i go into tarkov the games at 15 fps

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all the time

teal rose
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At exactly 15 fps no matter what you do?

muted zephyr
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yeah

teal rose
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What's your CPU and GPU usage?

muted zephyr
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And rn im doing something so in a bit i can fix it with you

tidal hull
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HOW the FUCK do you fix this retarded healing bug

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I died 2 times today because of it.

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I cant heal myself or stop bleeding whatsoever

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I had a bandage / ifak and selewa and nothing would work. the med animation just sticked.

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so fucking demoralizing man.

teal rose
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Did you try to restart the game?

tidal hull
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While in raid?

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I'd continue to die as I'm logged off restarting wouldnt I ?

teal rose
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Not if you close the game with Alt+F4.

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And restart.

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Well, or close it via the task manager or similar tools.

tidal hull
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WELL SHIT

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I wish I knew that...

muted zephyr
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@teal rose VIRazy yeah i have a lot of times and uninstalled the game then installed it again i've cleared the cache about 4 times ive done few integirty checks

teal rose
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What are your specs?

muted zephyr
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Oh and i had it working fine just like 2 days ago

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I had the game running fine

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then 15 fps next day

teal rose
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Did you change anything since then?

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Like a driver update?

muted zephyr
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Nope

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Don't think so

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ill boot up the game real quick

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wait

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And im pretty sure its 15 fps

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Ok now its running fine

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sometimes it will get 15 fps

proud vector
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Anyone know solution to constant disconnecting? Have 0 issues in any other game, on a gigabit line with single digit ping most the time

formal dagger
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What have you tried so far?

proud vector
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I realized i might have figured it out, was having tons of issues in a specific game w/ constant disconnects, realized only thing changed in past like 3mo since it started happening was my pihole, so turned that off temporarily, gonna see if it helps or not

proud vector
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nah, that wasnt it, tried going direct line w/o router, happens, disable pihole, happens, i have no packets being dropped

crimson river
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would this be the right channel to ask about performance tweaks?

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has anyone run process lasso for their ryzen cpu and got a performance boost from it? a few people talked about it on reddit but their explanations on how to set the affinity was a little vague

polar pine
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Is it expected to loose 50% FPS on live servers vs offline?

frail wren
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So i think i broke my game

proper herald
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@frail wren i think u should share some mun

frail wren
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visual glitch

floral solar
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Prapor's troops finally took over

uncut hornet
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is it a known issue that you get your last raids end of game stats ?

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this messes me the fuck up

naive hill
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Yes its known

mental herald
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Hi all,

I bought the game yesterday and was able to enter without problems. but later, upon re-entering, the game does not start me. I open the launcher, give it a play and the game starts but does not respond, it comes out in the taskbar but does not respond. Yesterday I talked to an official discord boy and he told me to put a file that happened to me, but it still happens to me.

Any help please?

digital finch
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@mental herald intall the game onto a ssd it fixed all my booting problems

vivid briar
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Its been 6 Days .. The Support gave me a Copy and Paste answer to my Ticket and i still dont have my EOD Stuff. Also i cant get my Money back. Battlestate scammed me out of 63€ How is there no one that can help ?

digital finch
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i dont think they scammed you that isnt how a company works give it time

vivid briar
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How can it take 6 days to give me items? There is no way it takes that long. Its unacceptable

digital finch
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have you reset your game profile ?]

vivid briar
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yes

digital finch
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you just have to wait the game is in beta if you really cant wait and feel like they have "scammed" you then go through your bank with evidence and get a refund that way

vivid briar
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I show up as a EOD User Ingame for more than 4 Days now. So they can do that but the rest of the items are not there yet?

digital finch
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the same happened to me but i got on with it you will just have to wait

vivid briar
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you had to wait six + days to get your EOD Stuff ?

digital finch
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i still technically havent got it

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but i sorted my self out with a gamma from someone else and moved on

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this was my message to them "i reset my game profile and i got everything but the gamma container back"

vivid briar
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so if you buy something and you never get it its ok for you ?

digital finch
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this was their reply "Hello.
An upgrade has been issued to you. You can reset your game profile once every three weeks.
Thank you."

vivid briar
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And you think that is ok ?

digital finch
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yes

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they game is in beta still

vivid briar
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that is not an excuse for taking money from people and not giving them anything

digital finch
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okay then go to your bank and get a refund

vivid briar
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If "Its a Beta Issue" is the answer to everything how is the support so bad

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they should know

digital finch
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okay get a refund from your bank

vivid briar
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no i just want my damn EOD Stuff

digital finch
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then wait kid

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you will get it

vivid briar
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"kid" says the one that thinks this is acceptable behavior and retreatment of customers. christ

digital finch
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okay then get a refund and stop crying

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ive had the game since 2017 this is the first time ive have a problem getting my stuff after a wipe

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i understand that the game is in beta and they are struggling with servers and support staff you just have to be patient companies dont just take money from people there is a clear server problem then if people arent getting EOD stuff you aint the only one

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just to make sure you havent kicked up a fuss for nothing you have checked your ingame messaages for the items

vivid briar
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then how is there no statement about it taking more than SIX days to get the items?

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They don't need to release a statement what are you trying to get at?

digital finch
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he thinks eft scammed him cos he hasn't received his EOD gear yet

vivid briar
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From upgrading game pack?

digital finch
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im not too sure it seems like it

vivid briar
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Yeah well he did seem very upset from what I've read - He's lucky as before you used to have to reset your account to upgrade game pack, now you just get the bonus items

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Would hate to see him if something went wrong in real life

digital finch
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pog

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like i said though its obs a issue they will sort it companys dont just "scam" people

vivid briar
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Yeah for sure, a lot of server issues the last couple of days so that's probably why

digital finch
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plus it seems like support staff seems understaffed seeming how long they take to answer but oh well

vivid briar
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Yeah but the game we have from a small team is great - been playing since June 2016 and if anyone played the game back then there would be nothing to complain about in the games current state πŸ˜‚

gentle raptor
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is anyone getting matching on shoreline for ages?

cobalt gust
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this guy is cheating in customs

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we hear 10-15 r700 sniper rifle then when i crouch and wait my friend both of us got hs by this guy

mild osprey
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0.07 i dont think he can spend 30 mins spawn camping one spot

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damn cheaters

dusky dome
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I have question guys i changed my game email to another email and they said i should wait 2 weeks to apply this change iam I going to get the verification code when I download the game on the old email or on the new one if i want to download it before those 2 weeks ends?

copper temple
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server stuck ???

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cant ext

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cant extraction

mild osprey
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are you in right sport @copper temple

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spot

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@dusky dome i think its old

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reason being they have not yeat touched it

dusky dome
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Why I should wait two weeks to apply an email change

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Doesn’t make no sense to me at all one week couple days okay i can understand

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But 2 weeks!

copper temple
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damt lost all looy

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loot

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damt server

devout portal
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Hmmm, anyone else having issues with the game rn? Was about to insure my gear before going into a raid, got error message, decided to restart the game and am stuck at loading profile rn

vivid briar
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Nikita spilled coffee on the servers again.

quartz bison
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same here

vivid briar
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It fixes itself in about 10 or so minutes.

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I think the servers are down

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lol

devout portal
vivid briar
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I'm in lobby right now at waiting for players. we're all good, vro

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idk im na

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and its down

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i cant med or anything

devout portal
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Yeah, I'll take a break and see if there'll be any update about it in a bit

vivid briar
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this shit annoying tho second day in a row lol

mild osprey
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nikita to server rooom, its on fire again

whole junco
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Hi there

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Can anyone help me out?

vivid briar
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are servers down any1 know?

mild osprey
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yea

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down down down

teal rose
whole junco
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My friend just purchased the game and got banned while he was playing for the first time ever!

It happened on the Seoul server, as a Scav, at Shoreline and played together with me.

The only programs that were running in the background at the time were Discord and Blitz.gg

Please let me know why he got banned. He hasn't used any hacks nor exploited glitches/bugs whatsoever.

mild osprey
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well thats unlucky your friend needs to do lottery ticket right now @whole junco because that is know bug too lol

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also can you just join in any other server?

whole junco
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That's what he got! lol

mild osprey
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Do a support mail wait like a week and resume gaming, you just got bug thats like 0,0000000001% chance

teal rose
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@whole junco the only thing he could try is contacting the support: support@battlestategames.com

mild osprey
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i totally seen this before happening yes

worthy python
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just lost a kiba key after coming out of scav raid. friggin pissed

whole junco
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That's really frustrating 😦 Thanks for the input guys!

worthy python
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anyone know a way to get that back?

teal rose
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@whole junco also make sure he doesn't join this server because of rule 8.

mild osprey
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mmm nope @worthy python

teal rose
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@worthy python Are you still in the transfer items screen?

worthy python
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no, it just straight up kicked me out of it

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some error code

mild osprey
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yeah i cant get in right now

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servers down

teal rose
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I'm afraid you can't do anything about it. There are server issues right now as well, so that's probably the reason.

worthy python
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😭

mild osprey
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Feel bad for guys with 500k gear lmao

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they just got kicked out

worthy python
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that's srsly messed

whole junco
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@teal rose What is rule 8? lol

mild osprey
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tarkov gives, tarkov takes

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mostly takes

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@whole junco 8. We only allow one account per user and our server will ask for a phone verification of this. If you have been banned previously, you will not be allowed to create a new account. If you have been banned from Escape from Tarkov (the game), you will also be banned from the discord server. Our staff will not actively monitor this, however, it will be enforced as discovered.

teal rose
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@whole junco people who got banned in Tarkov will be banned on this Discord server as well.

mild osprey
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thats messed up rule though

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just saying

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its not like they use server to anything anyways

whole junco
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@teal rose That's really bad. Especially for people who got unfairly banned...

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He is so pissed now. Paying for the game and then getting banned during his first raid ever is #@$* up

teal rose
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It's a rule, so I better mention it.

whole junco
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And the worst part is they just send him an autogenerated email without any specifics

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Appreciate it @teal rose

mild osprey
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i do admit they really should hire 1 person just for customer tickets

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only so much what 2 person can do

whole junco
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That would be very helpful for the community

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You know spending quite some money for this game after considering it for weeks, getting banned and now gotta wait for days until this whole thing gets resolved is not a great start into EFT haha

mild osprey
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some poor bastard just upgraded game and has been waiting 2 weeks for his stuff

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sight its good game but the fact there is no support dedicaded is just bad

whole junco
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That's horrible :S

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Imagine being so excited and then they make you wait for weeks lol

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At least the community is very helpful here @mild osprey

teal rose
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There is a support team, but it's very busy.

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So a lot of people come here and most of them have issues only the official support can solve, sadly.

whole junco
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Makes sense ...

teal rose
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..so we send them back to the official support, where they need to wait a few days.

whole junco
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Thanks a lot Virazy

ripe pecan
mild osprey
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servers still on fire

ripe pecan
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what?

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market is so broke

ruby sphinx
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anyone else getting a 502 trying to get in?

teal rose
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There are server issues right now.

formal dagger
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@whole junco
Where did he buy the game from?

whole junco
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@formal dagger from the official Tarkov website

cloud wedge
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i put a key on the flee market and then wanted to take it down so i went into my offers and pressed remove i go to look in my stash and its not there wtf where did it go?

vivid briar
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messages

cloud wedge
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thank you does it take time to get back ? or is the message instant

mild osprey
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instant

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however servers are on fire ...

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so might need to wait

formal dagger
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@whole junco
Well, as Virazy said your friend can email Support@battlestategames.com to try and appeal his ban.

drowsy laurel
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I need some help. I can not get into the BSG website or launcher. My password reset isn't working. I have checked all my old passwords. I have tried to raise a support ticket but there is no confirmation this has been seen / sent

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Please Help 😦

vivid briar
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Anyone else have problem connecting customs

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Server just lost connection after 10 mins of waiting and now am stuck at awaiting session start for 4 more minutes after reconnecting

vivid briar
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Reading "the issue has been fixed" leaves implicit stuff that a new comer may not know.
I don' get why they don't mark it with a number or just remove that message. (red color on launcher).

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At BSG they are the experts but I really would like to understand what benefit such a red band on the launcher represents...

pastel gull
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Anyone else having their geforce panel (control panel and experience) crash when clicking play?

vivid briar
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i need help contacting a admin ?

primal pebble
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PM @mellow tundra

vivid briar
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thank you

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im kinda mad as i got tk'ed so is there anything i can do ????

primal pebble
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Ask them...

vivid briar
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i did but no reply

pastel gull
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Solved the disppearing geforce panel issues by clean install of the drivers (reinstall did nothing).

neon ruin
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When i try to scroll wheel to walk slower or quicker it takes 9 scrolls to get to the bottom

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is there any fix for this?

tulip tangle
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@neon ruin You can adjust your scroll wheel amount in windows mouse options in windows 10, or in 3rd party mouse software like razer, steel series, etc.

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Under mouse settings

languid egret
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is anyone else having trouble launching the game?

neon ruin
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i have done that @tulip tangle and it just speeds up scrolling on everything else but remains the same on tarkov

formal dagger
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@vivid briar
The bot is broken, if you have it please DM me any video evidence of the TK.

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@primal pebble
The @mellow tundra bot is broken atm

primal pebble
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Rip my bad

vivid briar
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I'm having issues with the BattlestateGames launcher on my laptop...... really just wanted to buy and sell on the market while I'm away from the main computer and during downtime
trying to find a fix for it online is proving to be an absolute pain in my ass
the error says "could not find file C:\Battlestate Games\BsgLauncher\Content\wpad.dat
any help I'll gladly be your pack mule for a few great raids

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this has been happening for a while, maybe 2 weeks now

indigo hull
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Hey can someone help me,
i keep getting "bad service version" whenever i try to go into a game

delicate frigate
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Hey, how can I report a hacker? Died today very suspiciously. I have a twitch clip

unkempt crane
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!report

wise hullBOT
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Hello @unkempt crane,

We do not take reports of cheaters here on discord.
In order to report a cheater, please record your game and post the video in this topic :

https://forum.escapefromtarkov.com/topic/98098-cheater-video-report-megathread/

Please refrain from accusing anyone here on discord to avoid provocations and conflicts.
Thank you!

unkempt crane
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@delicate frigate ^^

formal dagger
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@delicate frigate
Type the !report command to get all the info you need.

@indigo hull
Log out of your launcher, then log back in

@vivid briar
What have you tried so far?

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Also goddamnit @unkempt crane

unkempt crane
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GO AWAY

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REEE

formal dagger
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NO U

dusky dome
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I have question guys i changed my game email to another email and they said i should wait 2 weeks to apply this change iam I going to get the verification code when I download the game on the old email or on the new one if i want to download it before those 2 weeks ends?

delicate frigate
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Thanks

pliant owl
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Its ok to install on 2 different machines, right? (work and house)
of course, will not play at the same time.

formal dagger
delicate frigate
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Okay got it

tame ravine
#

mhh so is the m1a1 bugged as in that it doesn't allow you to cms/heal ?

formal dagger
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The healing bug Is a general desynch bug.

tame ravine
#

for some reason I only get it with the m1 so far and I read a few other people mentioning it too with the m1

dense fox
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Literally can't scav into reserve or woods. Matching for a long time just like in the beginning of the wipe.

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I have tried switching servers and seeing if different ones work to no avail

tulip tangle
#

Any idea how to not provoke the critical error 228 error items moving. Can't get my insurance return

obsidian salmon
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just restart

tulip tangle
#

I retarded, but each time i try to move them, i get the same error, 5x restarts now. I also tried slowing down the moving of items and menu clicks.

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Haha I retarded lol rofl... Meant to say restarted tarkov

obsidian salmon
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there is one item that is casuing the error or a few items

#

I got it yesterday

#

when moving stuff over

tulip tangle
#

A few items

obsidian salmon
#

I had an mp5 that when i moved would error

formal dagger
#

@tulip tangle
Do you have CCleaner?

tulip tangle
#

No, not on this pc

formal dagger
#

Sometimes a registry clean cycle can get rid of the move error.

tulip tangle
#

Trying it out thanks

buoyant oasis
#

what do

errant bobcat
#

Trying to connect to a match with a friend, matching 11 minutes, back'd out, tried again, still waiting 12 minutes, anyone know if the UK servers are borked?

buoyant oasis
#

@lusty eagle

lusty eagle
#

What?

#

It says what to do

buoyant oasis
#

tried to man, wont do anything

#

gives me the same shit

#

if i clear the cache, would that do anything?

formal dagger
#

It's worth a shot

buoyant oasis
#

do i go into the file and delete everything in the cache? im new to this stuff

foggy quarry
#

hey guys the quest Kind_of_sabotage says Failed and completed at the same time ? is this a bug ?

little cosmos
#

hey guys im kinda curious

limpid dew
#

Hello Im trying to download EFT but its stuck at Downloading Files (Calculating time...) for ever (almost 9 hours)

little cosmos
#

is it normal to not be able to heal but be able to play tarkov nomrally

lusty eagle
#

@little cosmos Are you by chance using an M1A?

little cosmos
#

yes

lusty eagle
#

Yeah. For some reason that happens sometimes when using the M1A. No idea why.

little cosmos
#

oh lovevly

lusty eagle
#

No way to fix it esides extracting.

#

Alt-F4ing doesn't fix that one

#

Hope you're not bleeding

little cosmos
#

heh

#

i was

#

heavliy

#

yea i lost my decked out m1a

lusty eagle
#

I know the feeling. Blacked leg and bleeding and you've gotta hope you can limp fast enough.

little cosmos
#

2 bleeds

lusty eagle
#

oof

little cosmos
#

and blacked legs

buoyant oasis
#

any support people on in general?

little cosmos
#

on rese3rve

lusty eagle
#

Strange how it happens extremely frequently with the M1A compared to other weapons

buoyant oasis
#

@brisk bane sorry to summon but i need help

next lava
#

Does anyone know how to fix the Checksum error? It pops up while installing so I cannot download the game

little cosmos
#

thanks for that info @lusty eagle

formal dagger
#

There should be an option to clear the cache from the launcher, just click on your name and it should be in the drop down menu.
@buoyant oasis

buoyant oasis
#

when i bring up the launcher, it hits me with that window, i cant do anything outside of the window. if i hit anything in the window it closes the launcher

#

@formal dagger it fixed itself?

fiery ridge
#

Is there anyway to report names like this guy. there are some names that cross the line but this sick git is on a whole new level.?

foggy quarry
#

dose anyone know if i need to restart my account or not ?

formal dagger
#

@fiery ridge
I'll pass that along.

@foggy quarry
You do not, no.

@buoyant oasis
Welp.

foggy quarry
#

@formal dagger so how do i fix the problem ?

buoyant oasis
#

right?

#

weird, thanks for trying to help though

foggy quarry
#

it says failed and complete at the same time

formal dagger
#

Give me a moment, let me look at the task.

fiery ridge
#

@formal dagger Thank you.

formal dagger
#

@foggy quarry
Did you hand over the folder to Therapist?

foggy quarry
#

yes

#

but he wont give me anymore quests

formal dagger
#

What level are you?

foggy quarry
#

25

#

@formal dagger is that the reason ?

#

i did do search on it and ppl say its borken

formal dagger
#

Im assuming the issue is that you just completed all the current tasks for your level, or you may just be desynched.

foggy quarry
#

but it says its failed 😐

#

strange

obsidian salmon
#

You can only give the folder to one of them

formal dagger
#

What green said. If you hand the folder to Therapist, you fail it for Skior and the other way around.

vivid briar
#

@limpid dew you should probably look for help for that on their discord server

#

also, the program you're talking about is against the games' terms of service

errant bobcat
#

why does the game spawn two squads of PMC's right beside each other?!

dry bluff
#

Does anyone know if the bug with not receiving gamma container on upgrade has been fixed?

teal rose
vivid briar
#

oops

quick echo
#

Anyone else have Tarkov kill their computer when they extract from Shoreline, and only Shoreline for some reason?

drowsy laurel
#

I need help can anyone help with me just getting a password reset link emailed to me PLEASE.

#

It has been a week

teal rose
#

What email service are you using and are you using any email software?

drowsy laurel
#

Nope. gmail and i just go to their website

teal rose
#

Try to add a filter rule for no-reply@escapefromtarkov.com that says emails from that address will never be deleted/marked as trash but will always be marked as important.

drowsy laurel
#

I wont lie i have never added a rule before. I will have to look it up

plush glade
#

hello friends

#

anyone know anything about monitors?

#

i just upgraded from a 1080p monitor to 2k, and all the text and stuff on the screen is blurry

drowsy laurel
#

Make sure the ingame graphics are the same

teal rose
#

@plush glade welcome to windows bad scaling. Go to Settings > System > Display > Scale and layout > Advanced scaling settings and enter a value as close to 100% as possible (100% would be the best, but maybe that's too small for you).

plush glade
#

oh yeah okay great

#

this is way better

#

text looks alot better

#

do you know anything about colours maybe? this is a different panel and everything seems a little too white/blue

teal rose
#

You should be able to adjust the colour.

#

In your monitor OSD or in windows.

drowsy laurel
#

@teal rose I checked the filter and nothing pal. It just seems that they are not responding to suppport requests but yet when i go to buy a new one i get all confirmations to confirm my "new account"

teal rose
#

But if you really want accurate colour, you need to get something like a "SpyderX" monitor colour calibration tool.

#

@drowsy laurel oh yeah, the support is very busy right now, sadly.

plush glade
#

Thanks so much @teal rose very helpful

teal rose
#

@vivid briar try to restart the game and/or do an online raid.

#

If it is not back after that it was probably a bugged weapon.

deft iris
#

I loaded the game up after 4 months to play with my friend and after I chose my name I got banned?

obsidian salmon
#

welp you probably did something to get banned

teal rose
#

@deft iris @vivid briar check the ToS and rules of the game and contact support@battlestategames.com when you are 100% sure you didn't do anything bad.

#

And rule 8.

runic flare
#

I have asked this question 3 times with support, each time they don't read the question and tell me to check my email for the gift key.

I purchased the game for myself, and at the same time purchased a gift key. However, I mistakenly used the GIFT CODE on my OWN ACCOUNT, thinking the code I had got was for my own copy, which was already credited the game and that I'd then receive another code as the gift key .The code is no longer valid, and it says my gift is active. However, I already had the game and so my key was wasted.

I would like a replacement gift key, I have purchased a gift key, and I would like to be able to use it to allow my friend to play the game.

Anyone else had a similar issue with burning their gift key on the own account? if so, how did you resolve the issue?

#

Please help, thanks in advance

obsidian salmon
#

hmm

stark rose
#

so every time i reach the main menue after finishing a game, I cant press anything and am forced to completely restart the game. anyone know a fix?

#

also, whats the setting that makes you be as quiet as possible, because it used to be Caps lock and now its just gone. anyone know how to fix that?

teal rose
#

Alt?

stark rose
#

no, it was caps lock but now its just gone

fathom summit
#

quick question - how long does it usually take to hear back after submitting a support ticket?

teal rose
#

A few days.

#

The support is busy.

fathom summit
#

figured as such

#

ok thanks

teal glade
#

yo question

#

i just finished a run as a scav

#

was in the map for 19 minutes extracted

#

and i dont have any of the loot i looted???

#

dafuq is this shit

#

found a fix pm me for help

#

^^^

#

HAVE to be in screen still

little hull
#

Hi all, completely new to EFT and was attempting to install, however im getting some repair errors that is preventing me from opening the game, anyone have some advice?

vivid briar
#

can someone join vc to help walk me throuugh something

teal rose
#

@little hull what error exactly?

#

@vivid briar what's the issue?

lament niche
#

Can someone chanjge my nickname to nigsy please as thats my ign

little hull
#

@teal rose I completed the download and i have an error on the launcher that says I need to repair the game files

#

or could my firewall/antivirus be holding up the game files from installing correctly?

teal rose
#

And repairing the game files doesn't work?

little hull
#

Cant even get that far, the repair path in the launcher just spins and wont load

teal rose
#

Close the launcher, run this script, remove the old game files (probably in C:\Battlestate Games\EFT (Live)\ or something similar) and install the game in a different place again (I recommend C:\Program Files\EscapeFromTarkov\) and make sure your antivirus isn't running while you are installing the game.

lament niche
#

do u need 3k for dorms v ex?

jolly plaza
little hull
#

@teal rose giving this another try, Ill let you know if I run into another issue! I appreciate the help!

ancient agate
#

I need help with some graphics issues in my game. My game has a weird fuzzy/grainy effect on it and im not sure why

#

if anyone wants screenshots dm me and ill send them to you

teal rose
#

Feel free to send them here.

ancient agate
#

dont have permissions

teal rose
ancient agate
#

there we go

#

hold on

cobalt kiln
#

Ok my game is telling me I'm on the raid

#

But I cant reconnect

#

The game disconnected when i was loading

#

My friends told me I didn't load in (aka my body isnt there)

#

Whats the procedure with this?

#

Should I confirm leave?

#

What kind of penalty I receive in that situation?

teal rose
#

What does it say when you try to reconnect?

cobalt kiln
#

brb, gonna screenshot the error message

teal rose
#

"Confirm leave" will result in your characters death and therefore the loss of items/gear equipped.

cobalt kiln
#

But my friends told me I didnt spawn

#

Is there a chance I spawned far from them as PMC?

teal rose
#

If you disconnected early in the loading screen your char will most likely not be there.

ancient agate
cobalt kiln
#

I got disconnect at some point during the loading screen

teal rose
#

@ancient agate uncheck the "noise" option in your graphics settings.

cobalt kiln
#

Is there a chance PMCs spawn far from each other?

#

My friends confirmed I did not spawn, at least not nearby them

teal rose
#

Yes there is, but your friends will not find you.

runic flare
#

I have asked this question 3 times with support, each time they don't read the question and tell me to check my email for the gift key.

I purchased the game for myself, and at the same time purchased a gift key. However, I mistakenly used the GIFT CODE on my OWN ACCOUNT, thinking the code I had got was for my own copy, which was already credited the game and that I'd then receive another code as the gift key .The code is no longer valid, and it says my gift is active. However, I already had the game and so my key was wasted.

I would like a replacement gift key, I have purchased a gift key, and I would like to be able to use it to allow my friend to play the game.

Anyone else had a similar issue with burning their gift key on the own account? if so, how did you resolve the issue?
Please help, thanks in advance

teal rose
#

If you insured your stuff it will be save.

ancient agate
#

let me see if noise fixes it

cobalt kiln
#

Ok virazy I can't join in any way

zinc glen
#

can someone please come ot the support channel and help me mid raid real quick please lol

cobalt kiln
#

This is the 6th or 7th time I've tried to reconnect

#

It seems the only option is to confirm leave

zinc glen
#

I could really use a hand in the support channel finding my etract in customs could someone please help me

teal rose
#

@runic flare I'm afraid nobody here in this chat can help you with that. Only the official support can help you with that.

#

@cobalt kiln I'm afraid so. Though you can be sure you will get your stuff back if you insured it.

ancient agate
#

@teal rose that fixed it, thanks. Spends 20 minutes doing solutions that reddit suggested only to find out I had to untick a box

zinc glen
#

I didnt see who came in to help me, but dude you did me a huge favor, already said thank you, but thank you again.

teal rose
#

πŸ‘

little hull
#

Or if anyone has some advice on how to correct this! thank you!

teal rose
#

Just click "retry".

#

It will probably happen a few times.

little hull
#

hahah so just spam retry?

celest bobcat
#

got a question

#

can you update the version you have of tarkov to another version

vivid briar
#

so when i try to download the game i get a "download file checksum doesn't match" error and I've tried uninstalling everything and reinstalling and I've also tried some .bat file someone on here told me to download and use but that didnt work

zinc glen
#

I just finished a skav loot run and 70% of my stuff is gone, any idea why?

little hull
#

Must have done something right on this since the game files are unpacking haha

zinc glen
#

huh

little hull
#

Sorry was working with someone earlier to get the game files downloaded correctly

zinc glen
#

can someone answer my question real quick please lol idk if I just got glitched or part of the game

grim oasis
#

Is there a way to fix the 'Server Connection Lost' bug? My internet doesn't disconnect, but 90% of my PMC raids I get disconnected with it and it often ends in me reconnecting to find myself dead

cobalt moon
#

@formal dagger my issue has been fixed by BattleState

olive robin
#

im trying to reinstall my game onto my other hard drives that are in Raid 0 and every time i try to select the drive which is G for me it tells me it cant be installed there

mild hearth
#

Got killed by my own nade that I had thrown above the hermetic door extract's truck and I ran into the tunnel. It managed to kill both me and the PMC above the tunnel

next lava
#

Does anyone know how to fix the checksum file error?

glad zealot
#

I keep getting stutters, it's always when scavs spawn, only when scavs spawn. It's annoying that I can use it to tell when they spawn. Anyone else?

hybrid shell
#

@next lava verify if you havent tried.

tight lintel
#

Hi guys i upgrade my account from basic version to EOD and i dont have gamma :/ i dont want to reset account

digital finch
#

you have to reset your account

#

im pretty sure that is

hybrid shell
#

No you dont need to

#

@tight lintel check messenger

formal dagger
#

@digital finch
You haven't had to reset your account since .11.

digital finch
#

okay ? ive been playing since 2016 so thats why

formal dagger
#

As have I, just letting you know though. The less frustrated new-EOD modmails I get the better.

digital finch
#

everyone is fuming about not getting their eod stuff

formal dagger
#

And support is doing their best to fulfill all the tickets their getting as a result.

rare lichen
#

Hi guys, do you know if it's possible to play tarkov with a Free trial Key ?

formal dagger
#

I'm afriad there hasn't been any Trial keys given out in a while.

tight lintel
#

@hybrid shell i dont have it in my messanger

#

i got all eod stuff

#

but no gamma

gilded onyx
#

has anyone had the issue when they launch the game it just says "User action Required" followed by it has appeared the game has terminated with an erro.
I cant launch the game at all

bold pebble
#

@runic flare Be a big brain man and send a Support Ticket plus all evidence to the support department of Tarkov on their website

full monolith
verbal shore
#

where do you report cheaters?

fossil bloom
#

!report

wise hullBOT
#

Hello @fossil bloom,

We do not take reports of cheaters here on discord.
In order to report a cheater, please record your game and post the video in this topic :

https://forum.escapefromtarkov.com/topic/98098-cheater-video-report-megathread/

Please refrain from accusing anyone here on discord to avoid provocations and conflicts.
Thank you!

verbal shore
#

nice how some people can see you through walls......................................................

flint burrow
chilly steeple
#

Gas block

full monolith
#

@flint burrow buffer tube

flint burrow
#

omg that was fast. i sold the scope thing at the end of the barrel because i thought it was in the way, is that what i needed?

full monolith
#

also @flint burrow kolpak will never save your life

#

@flint burrow buy an colt buffer tube and an mk12 low profile gas block

flint burrow
#

@full monolith Cheers man, will do

full monolith
#

FUCK THIS GAME ITS ALWAYS CRASHING

#

@flint burrow you can also buy a fully naked m4 and replace all the parts if you want a full auto rifle

hybrid shell
#

calm down with words

flint burrow
#

@full monolith oh sweet. thanks

#

@full monolith bought the m4, but that hasnt fixed the issue. It seems to break the gun as soon as i add the HA CQR grip-stock

full monolith
#

still

#

no stock

#

@flint burrow the cqr hera is counted as a pistol grip

flint burrow
#

@full monolith oh i had no idea there were parts inside parts ^^ got it working thanks

brazen warren
#

My friend is having issues where he cant see characters move after they spawn (meaning he cant see or shoot anyone) anyone got any ideas?

hybrid shell
#

relog if not he needs to exfil and just join a new raid

real cedar
#

how do i join the channel?

mortal abyss
#

Hey where can i report someone's selling his account and scamming people ?

teal rose
#

support@battlestategames.com

short sapphire
#

whenever i try to install eft an error pops up

#

"unable to load the file client"

teal rose
#

Are you able to click "retry"?

short sapphire
#

yeah

#

but it'll pop up again after abt a gb of wonload

#

downloading*

teal rose
#

Just hit retry when it pops up.

atomic forum
#

whatup with "connection to server lost" in every 3rd raid since a few days now?

#

ok my bad for using automatic servers, I just wait for 20 minute in queue to get on a stable server. Its really sad I have to make my own statistics to sort out which server hates humans and which one does actually not mess with our gear,

marsh thicket
#

Hey, i need help. I don’t get the verification code via email..

teal rose
#

What's your email service and are you using any email software?

marsh thicket
#

I created a other account to test it with gmx.de and there I revive the email instant..

teal rose
#

Weird, same here. Try to create a filter rule that says things like "never send to trash/spam" and "always mark as important" for no-reply@escapefromtarkov.com

#

And try different email software as well as the web interface.

leaden ravine
#

Hello everybody. I have a question, there are still 7 days trial key or were the only for an event. have a friend of the Eft times would test. And if so where do I find them in my profile?

teal rose
#

There aren't any right now.

#

Though you will most likely get one at the end of this year.

leaden ravine
#

So only for certain events. Thanks anyway

quick idol
#

how much xp do you need in total to reach lvl 35?

marsh thicket
#

@teal rose don’t work..

sick wyvern
#

why do i keep gettin moved out of lfg chat to some hour glass chat then being warned im goning to be black list from the discord

formal dagger
#

@sick wyvern
Idk about the warning, there's nothing in the logs showing that, but are you joining the channels with the black plus sign?

little hull
#

Anyone know why in offline mode im losing gear if I leave or die? I was under the impression that you couldnt lose items when in offline mode?

coral torrent
#

pretty sure insurances are broke

#

says on place rather than e.g (Military base)

#

this happened on a server that dropped out and in constantly till the end of the raid

little hull
#

lol lovely

coral torrent
#

also received a message saying that my stuff was sneaked out even though i was in raid on the final seconds lol

little hull
#

hahaha

formal dagger
#

@little hull
If you're losing items, then you're not in offline mode. That big red banner is there wither you turn on offline mode or not.

coral torrent
#

yeh king i checked on offline and i didnt loose any gear

little hull
#

hmmm ill have to double check then

formal dagger
#

Quick way to check, if you're in offline mode you don't see a list of other players.

acoustic token
#

hey i have one question when i open the OBS and stream Tarkov, the game crashed and closed some programs and also the stream,can you help me how to fix this problem?

undone seal
#

can someone help me with a in game issue?

#

i'm in game on customs, US servers, i'm at the extract point it shows I should be at, but no count down timer to get out?

slow holly
#

you are prolly not at the right one, or its not available

fast aurora
#

Hi, is there a place to view know bugs/glitches?

vivid briar
#

Does anyone have any tips for faster loading times especially for maps like reserve other than the obvious "buy a ssd"

slow holly
#

buy an ssd unfortunately

vivid briar
#

I read some people's problem didn't get solved even after the ssd

slow holly
#

its either SSD / memory or slow cpu 😦

modern estuary
#

Long loading time telp? :((

formal dagger
#

Or K18

vivid briar
#

oh okay, thank you for the answer tho

modern estuary
#

I have a friend who loads so slow like im in the game and he's stuck on loading loot

vivid briar
#

I mean I load in time for maps like customs and sometimes interchange

olive robin
#

why am i getting 30 fps

vivid briar
#

but as it seems I can't load in under 5 mins for reserve

olive robin
#

@vivid briar change your server

vivid briar
#

I'll give it a try, thanks

olive robin
#

if that doesnt work got an ssd?

#

im having a lot of fps issues and i dont understand why

slow holly
#

@olive robin usually thats if the server is full... but if its saying "loading map (04:25)" then its most likely not a server side issue

olive robin
#

right if you are already connected to a server thats on your HDD not being able to get to the files fast enough thats why i use an ssd it makes loading much faster

slow holly
#

@olive robin what GPU / settings do you have it set to?

olive robin
#

everything is max

#

32gb of ram 2080

fast aurora
#

Hello again, what are people using to show fps?

slow holly
#

hit ~ type fps 1

olive robin
#

tilda key fps 1

#

or fps 2

fast aurora
#

Ty

olive robin
#

at most im getting 30 and im very confsued to why

fast aurora
#

Any tips for rendering issues?

olive robin
#

what is your GPU and cpu

fast aurora
#

I'm on a RX 5700 XT with a Ryzen 3700X

olive robin
#

you should be able to do max settings like me

slow holly
#

So, similar setup to me, i run Texture Quality High / Shadows low / O Lod 3 / O visi 3000 / shadow vis 45 / AA TAA / Resample 1x Off / HBAO off / SSR off / Anis Filt Off / Sharpness 1.4 game fps limit 120 / z blur chrom noise grass OFF

#

105-110 solid fps

olive robin
#

i have a hard time seeing players

#

thats why i put everything to the max

#

makes it much easier

fast aurora
#

@slow holly I'll check settings thanks

olive robin
#

what in the fucking world

#

@slow holly you fixed my shit thanks why on earth did i just jump from 30 to 122 just for making things look like poo?

#

i left texture on High+streaming texture

fast aurora
#

I'm going to upload my glitch if I can see it on video.

clear comet
#

This damn meds bug has killed me so many times...

olive robin
#

kck what is your glitch?

clear comet
#

Plz fix this goddamnnn bug..

fast aurora
#

While walking or running imagine a 1 sec pause every now and then.

slow holly
#

Mishka - the game engine isnt very optimized just yet, also please do watch what gpu drivers you have and make sure not to "upgrade" but do a new install of drivers

clear comet
#

Just happened to me and I was with 800k loot and bled to death

olive robin
#

kck that is a stutter its common

clear comet
#

And I can't use meda

#

meds

olive robin
#

Kink i just built this cardboard box pc yesterday so the drivers are the brand new ones for nvidia

slow holly
#

yep thats garbage collection in play, Nucleophile.. theres not much that can be done once it starts except for getting to extract in time...

fast aurora
#

@olive robin it's really annoying. Hopefully that's at the top of the list to fix.

clear comet
#

T_T

#

It happened so many timea

#

s

#

Why isn't it fixed yet

slow holly
#

if it happens to you again, make sure to remember exactly where you were in the game map, timer, what you did right before you hit your heal. And then submit the bug filed with that info

clear comet
#

Gotcha. Will do

olive robin
#

@fast aurora yeah i still get the stutters my self and im on a 32gb 2080 3900x its been apart of the game for some time now

slow holly
#

Mishka the stutters are server side, it is most likely the server is performing garbage collection and thats where you get the small stutters. or they are doing live snapshots frequently (i doubt this to be the case, but it is possible)

olive robin
#

true, i am just honestly surprised this cardboard box idea worked, dont try this i wouldnt recommend it at all. but my case i ordered is too small for my GPU even though it said it would fit

fast aurora
#

@olive robin it feels like your heart missed a beat lol.

olive robin
#

what do you mean xD

#

are you talking about the game in general cause this makes me jump all the time and my body dumps adrenaline when i get into shoot outs its awesome

slow holly
#

ugh! go into marked room.... weapons case on the floor.... no backpack 😦

broken topaz
#

why is this game hard and why are scavs shooting me when i just spawn as a freaking scav

olive robin
#

kink thats happened to me before

broken topaz
#

only thing that happens in this game is me getting killed without even having a chance to play

olive robin
#

@broken topaz player scavs mate and they upped the AI

#

rule of thumb cause no one works together unless you're in a party kill everyone all the time

#

cauase if you dont shoot first you will be shot

slow holly
#

if you spawn as a Scav and another Scav kills you, either you shot at them.... or raider... or player...

olive robin
#

sometimes you might find a friend but rarley

broken topaz
#

nice to know thast

fast aurora
#

@olive robin Shootouts, I'm just getting the Mia outs atm lol.

broken topaz
#

gotta wait 17 minutes now

#

goddamn bs

olive robin
#

its kind of the game man, scavs dont work together so other player scavs will shoot you

broken topaz
#

as you can tell im really fkn triggered rn

slow holly
#

Also beware of the following, Some players might wiggle at you.... pretending to be friendly... and once you turn around... mosin to the dome

olive robin
#

no i know the pain for 4 days i couldnt get any loot lost everything

#

that happens alot too

broken topaz
#

so how can i team up

olive robin
#

thats why i go by the rule of thumb you aint in my discord you are going to die

broken topaz
#

cuz aint nobody able to speak in game if im correct

olive robin
#

invite a friend in a party

#

correct right now voice is not enabled in game

broken topaz
#

well i dont have any friends who play

slow holly
#

well first, get your Discord account verified, then look in the LFG chat

olive robin
#

^ yes

broken topaz
#

thanks for the help guys

olive robin
#

ill play with you if you want but i suck

slow holly
#

Tarkov is a brutal game at first... but the community is where its at, we help each other πŸ˜„

olive robin
#

thats not really true xD

fast aurora
#

I've been playing since 29th Nov.

olive robin
#

there are some who do help but there are many who will kill you at a seconds notice and throw fits like children if you arent good

slow holly
#

very true

olive robin
#

ive been playing since 2017 or was it 2018 dont remember but i still suck

slow holly
#

but those are the exception to the norm πŸ˜‰

fast aurora
#

I think Extraction is always closer than it is lol.

olive robin
#

not in my case i stay out of LFG because of that fact 90% of people i run into are immature children

slow holly
#

hehe that walk of shame with 2 borked legs on shoreline to either tunnels / road is a long walk lol

broken topaz
#

well im only half of that @olive robin

olive robin
#

hey as long as you dont throw fits about me sucking im okay with that

fast aurora
#

I forget that bleeding means certain death.

olive robin
#

@slow holly MORPHINE!

#

kck no it doesnt carry a bandage

broken topaz
#

so yall wanna link up or what?

slow holly
#

haha, doesnt help when ya popped them already at resort getting out of the rooms the express route πŸ˜‰

olive robin
#

xD im like my teams medic cause no one bring medical supplies

fast aurora
#

It was a trade off for loot

broken topaz
#

i cant find the LFG chat

olive robin
#

Kink drink the blood of your enimes let Khorne carry you to victory

slow holly
#

Skulls for the Skull throne!

#

Meme, you need to get your discord verified first

fast aurora
#

I hate Scavs who look down the barrel of my gun a laugh at my distance to target.

olive robin
#

i laugh in the face of danger

#

please tell me you know where that voice line is from

slow holly
#

lion king bruh

olive robin
#

no

#

-_- god no

#

warcraft 3

#

Goblin Zeppelin

ionic root
#

any body an idea why my task bar programms get closed when i launch tarkov, discord and windows search stop working

formal dagger
quasi mural
#

Some people are still " somehow " exploiting to walk silently ( with gear / weapons level around 20 )

#

Or there's sound desync after 25 minute raid

formal dagger
#

@ionic root
How much memory do you have?

ionic root
#

16gb

vivid briar
#

Hi all, I'm having trouble with the download. I keep getting a "User Action Required" message pop up during the download, however when I press retry it continues. I assume it is fine, but I just want to make sure in case I'll be waiting for the download to finish only to find out it won't start.

#

Any fixes/ anyone else have the same problem?

#

"Client.0.12.1.5208.zip" is unable to open.

#

--Downloads are also incredibly slow if that has any relevance.

formal dagger
#

@ionic root
Next time you boot up Tarkov close everything but the game and Discord and see what happens.

@vivid briar
Sadly that's a very common problem, the only consistent fix is mashing retry until the download is done.

teal rose
#

@ionic root from the BattlEye FAQ:


Recently several Windows 10 users have started experiencing this issue without a change on our side. After investigating we have concluded that it is caused by NVIDIA’s new β€œ(Ultra-)Low Latency Mode”. Until NVIDIA provides a fix please disable this feature by opening your NVIDIA Control Panel, selecting β€œManage 3D settings” -> β€œGlobal Settings” -> β€œLow Latency Mode” and changing this setting to β€œOff”. Click β€œApply” and potentially also reboot your system.```
gusty horizon
#

how do I receive my package upgrade perks?

vivid briar
#

youll get an message like if something sold from the flea market

gusty horizon
#

I've waited a week and reset my account (it had nothing on it anyway) but still haven't gotten anything

vivid briar
#

could take a while

#

oh

#

thats weird

gusty horizon
#

yeah no message, just nothing.

winged badger
#

Were you logged in when you reset it?

gusty horizon
#

no

vivid briar
#

@formal dagger Thanks very much my guy

gusty horizon
#

I put in a support ticket but apparently those don't get answered

winged badger
#

Hmm. I assume you activated the gift through the website, too.

gusty horizon
#

yeah

#

says I have the proper version on the site and the launcher

formal dagger
#

@gusty horizon
They do, the issue is that there's a massive amount of tickets currently and I'd assume that they are answered in the order their received.
You can also try emailing Support@battlestategames.com

gusty horizon
#

hopefully that doesn't take more than a week too

#

lol

#

the message is supposed to be in the flea market right?

ionic root
#

@teal rose thank you, that fixed the issue like

formal dagger
#

@gusty horizon
No, it should be in your messages. Specifically from 'support', since you reset though you should just have anything.

gusty horizon
#

ok

#

yeah I don't see it, I'll try emailing them.

barren wing
#

is there download problems right now ? cant go above 200kb/sec

teal rose
#

Slow download speeds are common.

barren wing
#

never had that

agile hearth
#

@gusty horizon I've had tickets logged since last Thursday evening about the same issues, but no response so far either

cobalt grotto
#

Is there no way to run tarkovlauncher in another directory? I do not want to run the launcher from my C drive.

mental shard
#

guys my game cant launch can u help

vivid briar
#

same here my game wont launch

balmy barn
#

uh, so door was open but game wasn't letting me cross threshold, then a scav shot me through a wall.

naive glade
#

@grim hatch 1092: Your payment was declined for security reasons. Please try again using a bank/prepaid card for additional verification of your account. Otherwise, contact our customer support for further assistance.

balmy barn
#

is there anything i can do when I notice that doors opening then immediately revert back to closed?

teal rose
#

You can try to restart your game (use Alt+F4!) and report it using the launcher (mention both your selected servers and the server ID).

balmy barn
#

aight, will do

robust spire
#

hi. Im just wondering. is it by design that if you have a pistil that has a lazer turned in in the holster but you use a rifle. Lazer lights thru it, its visible in some naimation. Like kicking down a door, etc.

balmy barn
#

the laser is still on, even in the holster

#

that's why you see the laser. just equip the pistol, turn it off. you'll be good

vivid briar
#

I can't login it my account till i get a verification email it been over an hour i wonder if anyone can help me please

balmy barn
#

check your spam/junk folder in your email

#

@vivid briar

vivid briar
#

i have and still nothing

teal rose
#

@vivid briar try to create a filter rule that says something like "don't send to trash/spam" and "mark as important".

#

If it doesn't work, contact support@battlestategames.com

#

@robust spire no, lasers and lights will not be turned off automatically if you switch weapons.

hexed pendant
#

my game just crashed after i opened therapist

#

was going to buy some water

robust spire
#

hmm, question wasnt if it turned off. But light goes thru models, like holster. maybe one backpack model

#

and that is by design, or a bug.

teal rose
#

You can report it using the launcher if it seems like a bug for you.

wintry oriole
#

Can't report a bug, because I can't get into the launcher. that thing has two text prompts, which I have tried entering my email and password, or my in game username and password as well.

#

Have tried multiple restarts.

hexed wasp
#

Anyone successfully find a fix for that "complete freeze on launch" bug?

#

I did a quick Google search and noticed that it affects many players

#

I'm running a fairly high-end rig, so specs arent the problem.. its game-related.

wintry oriole
#

Well, if anyone has the same issue as me, I just re-downloaded the launcher and it seems to have worked.

robust loom
#

something wrong with where you download the launcher or is the speed normally shit? (no its not my internet)

teal rose
#

Slow download speed is a common issue right now, sadly.

#

@hexed wasp try to do an integrity check using the launcher.

hexed wasp
#

Yeah, I was trying to find an option for something similar to that

#

Let me go check again

#

Nope, not seeing any options to check file integrity?

#

You mean the check on launch?

#

Forget it, I'm a moron. Found it.

blazing aurora
#

having a problem with gunsmith part 9, made gun exactly how its supposed to be but I cant hand it in

vivid briar
#

There's a Check on launch option?

severe geyser
#

Anybody experience first time opening the game it freezes up immediately? But on the second launch it boots up fine? Every time

teal rose
#

@severe geyser try to do an integrity check using the launcher.

severe geyser
#

ill do that before next launch, thanks

teal rose
#

@blazing aurora can you send a screenshot of the weapon here?

blazing aurora
#

one sec

grizzled cypress
#

unfold it

blazing aurora
#

then it wont meet the requirement

vivid briar
#

Is the grip of the Zenit brand?

blazing aurora
#

yea

#

its the b10m

vivid briar
#

pistol grip i mean

grizzled cypress
#

the grip isnt the one you should have

#

you should have the rk-3

#

the rest looks good

blazing aurora
#

oh the pistol grip

#

I have the zenit ak-12

grizzled cypress
#

yeah i dont think that one works, has to be the rk-3 for wtv reason

blazing aurora
#

oh ok

vivid briar
#

seems it really want that rk-3

blazing aurora
#

thanks

hexed wasp
#

@teal rose by the way buddy.. my game booted up right after the integrity check

#

I still have a feeling there is something else as the underlying issue, but for the time being that is definitely a fix.

#

Thanks a bunch dude.

vivid briar
#

I sometimes run in the issue where the launcher wants to verify game files but never passes it to launch, until i close it's process in taskmanager and restart the launcher, then it works fine

robust loom
#

trying a fresh install, getting the same error. Unable to load the file "Client.0.12.1.5208.zip" Unable to read data from the transport connection: the connection was closed

hexed wasp
#

Have you looked for that file?

#

(that would be where I started if having the same issue)

robust loom
#

how would i do that it cant download it

hexed wasp
#

OHHH

#

I'm sorry buddy, I didnt realize you were referring to downloading the game initially

vivid briar
#

Are you running any specific Anti-virus software?
You could check it's network settings and see if it didn't block the launcher from connecting

hexed wasp
#

^^ Smart suggestion

robust loom
#

do they have actual support people in the chat ever?

teal rose
#

People from the official support? No.

#

Are you able to hit "retry" when the error pops up?

robust loom
#

thats helpful on an official discord

#

yes

teal rose
#

Just click retry every time it pops up then.

robust loom
#

that worked until it got to 49% then it just broke

vivid briar
#

HK, did you check what i posted above?

robust loom
#

i dont have anything running that would do that

vivid briar
#

Ok

teal rose
#

You can't do much about it. You just need to hit retry every time it pops up and hope it finishes and that you don't get any error right at the end.

remote vortex
#

anyone understand new ammo?

teal rose
#

What do you mean with that?

open echo
#

Yeah, what "new" ammo?

vivid briar
#

I’m disconnecting a lot tonight

#

Internet is absolutely fine

night quail
#

Anyone ever have a problem using rubles? They appear in my stash but not when I got to the trader tab

teal rose
#

Make sure they are in your stash and not your characters pockets/backpack/rig/container.

frail stone
#

when will i be able to see lfg on this discord

teal rose
frail stone
#

i already did

teal rose
#

Contact @mellow tundra then.

unkempt crane
#

Handled

frail stone
#

ty

blazing kite
#

hey guys i am hoping you could possibly help me with why my tarkov game is crashing upon deploying i have
CPU: i5 4690k
GPU 1050ti
RAM: 16gb DDR3
side note: my discord seems to freeze/ crash once my game closes itself

#

this only happens on shoreline and i am currently swapping the game to a different hard drive without my OS on so see if that is whats conflicting it

teal rose
#

@blazing kite you can try to do an integrity check and play around with the core affinity, windowed mode and ram cleaner settings ingame.

tame token
#

yo can I get some volunteers for tarkov shooter part 8

#

kina need help on such

blazing kite
#

sorry, ram cleaner settings?

muted heron
#

Ok I just did a run, I got super loaded, I extracted and my extraction items are the same which I had before starting the run. I found huge loot, where is it? I got this screenshot

pearl palm
#

Hey id like to know where to report someone who tk on purpose?

formal dagger
#

@pearl palm
Please send a DM with video evidance to @mellow tundra

#

@muted heron
When you get that error it should kick you back to the loot screen and everything you looted should have been there.

silk yoke
#

Hello, uh by any miraculous chance, do u guys have any ties to the support team?

#

I'm kind of in dire need of assistance, ive waited almost 5 days and no reply from the support team

#

Sorry if this isn't the place for this, ive just been trying to contact the support team for about 4 almost 5 days now regarding my account

keen belfry
#

help, i am trying to buy tarkov as a gift to my friend but now it is not letting me purchase through paypal
it worked for me with paypal yesturday

formal dagger
#

@silk yoke
I'm sorry, official support can only be contacted by Email or support ticket, but please keep in mind that there has been a lot of queries posted to support these past few weeks so they are very backed up at the moment.

silk yoke
#

ah.. I see.. i just thought it was very odd that im almost at week wait time, everybody else i talked to said it was 3-4 days.. thank you for replying tho.

oblique mason
#

@muted heron you just move some items to your stash and click next, it'll error, then back out and give you your loot

narrow galleon
#

Hey I need help with my game. I can't instal my game and when I try it says error user action require unable to load :/

formal dagger
#

@narrow galleon
The only consistant fix is just mashing retry and repeating that until the game is fully installed.

empty patrol
#

any support online that can help?

formal dagger
#

@empty patrol
The only support here is the volunteer support, but how can I help?

empty patrol
#

well wanted to report a suspected hacker πŸ˜›

formal dagger
#

If that's the case, then just type in !report and you'll get all the info you need to report.

empty patrol
#

!report

wise hullBOT
#

Hello @empty patrol,

We do not take reports of cheaters here on discord.
In order to report a cheater, please record your game and post the video in this topic :

https://forum.escapefromtarkov.com/topic/98098-cheater-video-report-megathread/

Please refrain from accusing anyone here on discord to avoid provocations and conflicts.
Thank you!

lament niche
#

for the GOLDEN ZIBBO

#

do u need to extract

#

or once u place it is it done

formal dagger
#

I believe once you place the Zibbo yer' good.

shy tinsel
#

Just to check.

#

Where do you report bugs?

formal dagger
#

On the launcher.

neat hearth
#

Where to put valuable info for community?

#

Maybe I'm getting too cocky, but just made a really good vid
https://youtu.be/5-jJ6qrh15k

formal dagger
young zealot
#

Hello, my character keeps throwing magazines to the ground about half the time, even if theres plenty of space, and even if I rebind quick reload to an entirely different key, any thoughts?

obsidian hearth
#

No room in rig

#

If there's no space for a mag in your rig you'll toss it

proven hedge
#

@young zealot I know in beg. chat you said you had room, so the only other thing I can think of is that you haven't noticed the magazine you are starting with a larger mag (like a 45 or 60) that is 3 squares inside and you have a normal rig with only 2 square size slots

young zealot
#

Not that simple unfortunately, Its done it with all sorts of mags in all sorts of situations

#

probably just need to reinstall or something

vivid briar
#

Hey, I'm having A LOT of trouble with "Server connection lost". Unfortunately I cannot tell whether it's happening after last updates or after changing the laptop I play on. I'm using the same internet connection and last time I played, very rarely got disconnected. The issues is same with auto-server and selective European ones. I've tried disabling firewall, anti-virus, reset my modem/router overnight, updated all drivers (I think), but nothing made a differance. Any ideas?

#

I was playing both solo and with my friend, but the same happened, although he did not experiance any trouble at all.

short dawn
#

This game has the worst new player experience i hvae ever seen it is so bad that new layers quit in their droves. Nothing here for new players ather than die die and die.

#

please note that you are also playing a mobile game where you must wait to play their game that you will die in 2 mins then wait 20 min again. please tell me why this game has like no players because of this a mobile game that makes you heal from dead, yes sooooo realistic

fossil bloom
#

hm
then don't wait until you're healed up but heal yourself by buying 2 AI2

radiant owl
#

This game ain’t for everyone buddy

fossil bloom
#

that too

#

i mean, yeah, it got harder for new players with this patch, but also it isn't supposed to be easy, will get even harder in the future and you could also get a sherpa when you're new

vivid briar
#

This happens when I try to open the launcher

vivid briar
#

Any idea?

nova ice
#

Bruhhhh what is this

#

@mellow tundra

fossil bloom
#

restart game

#

also what are you trying to move

jolly crane
#

@naive hill πŸ˜„

naive hill
#

@jolly crane Fixed

jolly crane
#

Cheers!

naive hill
#

No worries

jolly crane
#

okay but also what i was here for -- does anyone have an 'error downloading essential data' when they open the launcher, got it after trying to update

#

does this just mean launcher servers are down/being worked on etc

keen tundra
#

Anyone experience repeated booting from server on a scav? Eventually perma kicked me from the match. GL HF. Thought it was worth a post.

nova ice
#

??????????????????????????

#

ok i claimed it, was a tri zip and a water filter, but now its not in my inv

cosmic citrus
#

Think I found a bug.. if you unload a mag from within mag case, it just up and vanishes.

#

instead of putting it literally any where else

nova ice
#

report it on the launcher

cosmic citrus
#

oh nm.. it makes the sound but nothing. hum.. nm. But aye, will do.

hybrid shell
#

@nova ice relog

nova ice
#

@hybrid shell ive relogged mby 10 times today

hybrid shell
#

veerify files and clear cache

oblique wolf
#

i'm going to be travelling and want to install Tarkov onto my laptop. do i just need to download the launcher and install? anything special need to be done?

hybrid shell
#

yes only that

oblique wolf
#

cool thank you !

frail wren
#

I'm not getting the trust regain task from therapist for some reason

vivid briar
#

can we get roles or tags for NA/EU?

cosmic citrus
#

there is, it's just not colored

opaque radish
#

im just curious why i didnt get the gift... my friends got the gift and bought the game the same day as me on black friday and got the standard edition, i bought the EOD edition and didnt get it. Suggestions?

hybrid shell
#

@opaque radish new years eve gifts your talking about?

opaque radish
#

Yes

hybrid shell
#

Its weird but you should recieve the gift when new years hit

#

so dont worry

#

you'll get it.

vivid briar
#

@cosmic citrus well i meant force players to choose region

vivid briar
#

is there a way or a place to see how many players choose a certain server?

fossil bloom
#

@frail wren did you give chemical pt 4 to her

pale vessel
#

@fossil bloom three Ai two you mean

fossil bloom
#

what

#

oh

pale vessel
#

unless i'm retarded

fossil bloom
#

yeah, 3