#community-support
1 messages · Page 480 of 1
alright so i might found a solution to my kind of problem
to the app can not run on this pc problem
alright dont really wanna bother anyone but for the people who are having the same problem as me where you can not launch the BsgLauncher or even install it to be able to install EFT to ur computer
any steelseries pro wireless users here? need some good eq settings to hear audio cues as good it's possible.
so when i downloaded that one file to install the launcher it tells me it file size is 65.2KB and size on disk is 68.0KB now one of my friends showed me his launcher and they arnt 100% his was 71,735KB. which is kinda weird another thing that weird is his launcher version says this BsgLauncher.0.7.1.563 and the one im getting from the website every time i download it is Bsglauncher.0.9.1.923
and is wondering maybe the website making me download a completely wrong version of the launcher or it infact that the ISP is blocking something with the download between me and battlestate games
so just curious what size is that one file for any of you guys and is it the same version number as the one i have
@bronze sun im not a fan of steelseries due the reliablity but basic comp style EQ setting would be raise your mids and high
9.1.9 is the most recent one
and lower ur bass because the bass and vibrations can mask out footsteps,or someone stepping on broken glass or wood or something
@serene haven what about that one .exe file you get when ur on the website
Whats your issue?
i have the problem when ever i try to install the launcher it wouldnt open it up and just says this app cant run on this pc
What gpu do you have?
Other games run fine?
When was the last time you upgraded drivers?
yesterday since the one of the tech staff told me to update to a newer OS build
nvidia drivers?
ran it as admin?
and i did roll it back to see if it worked but didnt
yep still same error
Escape from tarkov problem cant install launcher or install the game or play it
that the video i made about it
and that the forum post me and a few other people posted the problem in
here the weird part the people that replied in there are either in or near south california like me
How many drives do you have?
and is on spectrum/timewarner ISP
2
and tried installing it either on C or D drive
even used a vpn and connected to Netherlands and wouldnt even let me download
and tried WA DC vpn server and that didnt either
@lament prism you downloaded the right version. Your friend just had the installer of an old version.
yea i believe that the one he had before the launcher update
What's your PC specs?
yea but i tried disabling both defender and smart screen and it still brings up even if i restarted the computer with it off
msi gt63 titan 8rf laptop i7 8750h 6core cpu and gtx1070 16gb ram
and more then 150GB of SSD space on my C drive
and 250+ on my D drive
Can you go to "Settings > System > About" and tell me the "Windows specification"?
Don't make a screenshot and send it here, just write it in text.
edition window 10 pro, version 1909,installed on 11/29/19, OS build 18363.476
And what does it say is the "System type" under "Device specifications"?
i installed the new OS update when i got to work because the OS version before that didnt work at all with all the fixes that were given to me
system type 64-bit operating system x64- based processer
let me screen shot a small part of what i see
error 504 first did not let out from hame no cant get in
how long can it be until i receive payment confirmation?
servers down?
Authorisation code error??
any idea why i cant get in just sits at
@lament prism did you try to run it in a compatibility mode already?
even the compatibility troubleshoot put it in window 8 and still didnt work
Tarkov is being weird.
same problem here - was with a friend in a game and we could not even see each other - then for a few seconds we were able to see us before we lost server connection - and now we are hanging in the loadscreens
Profile data loading for a while. If you try and deply you get "preparing the game"
ever since they did the big launcher update and black friday sale it kinda really screwed them over with the huge amount of work and fixes they have to do now
Try to use SFC /Scannow in an admin console.
i have done that comes up with no problem
same for chdisk check thing that i was also told to do
try del tree root that suggestion is just as helpful as scan now xD
What exactly does it say when you try to run it? Does it say anything else after "this app can't run on your PC"?
hey i just had a error then put me to main menu then all my money is gone
nope as u saw in the video that the farest i gotton
i wish i had another error that could tell me what this problem is but the only one that shows up is the one in the video
now matter how many times i download that .exe from their website
and what u mean by tree root
game is loading forever. just lost my loot because of that
yo i getting fucking mad, i had 2 mill and its gone
Cause you guys are flooding the servers right now -.-
well that why we gotta wait a few days to a week
i was in game how am i flooding the server
by trying to load ur profile when u launch the game
at the same time while everyone else is trying to be able to play too
Because you and 200 other people are all online.
alot of data for these weak servers to be loading.
My traders are fucked, i cant buy anything at all. This all happened when i moved some items when i got out as scav
for how much money they are fucking getting get better server
imagine 500-1000 players trying to get onto the game loading shit in their menu
Guys i need help, i did a scav raid, got a lat of loot for my scav, extracted, had a loooong loading screen, then when im in inv i have the stuff i spawned with, if i put items on my inv i get error, and now im stuck on eft screen with no loading sign or anything
what do i do
what is happening to the servers
@viscid robin just because you have money doesnt mean you can snap your finger and poof tons of new servers show up
bsg plox fix
if they are using inhouse servers then you need to wait for those server to be ordered shipped and then setup n stuff
ontop of that this isnt a Triple A team this is a small team of devs
dude i know, im not that thick, but it took them how long to get anti cheat
u know they had it for a long time
just recently they added a second one
their inhouse anti cheat and battle eye
mate i got this when it first went bata i know what there anti cheat was like
That second one has been causeing alot of crashes.
I hope to see you in halo @lament prism as I will clap you so hard you will lose your cheeks
learn the diff
bro you are just arguing go fucking home
so umm... how do I reload my gun?
im outa of here
you mate are a ass @lament prism
you writing an essay there champion
lol what mates
press r my dude
I aint your mate so screw your head on
took you that long
Guys i need help, i did a scav raid, got a lat of loot for my scav, extracted, had a loooong loading screen, then when im in inv i have the stuff i spawned with, if i put items on my inv i get error, and now im stuck on eft screen with no loading sign or anything
what do i do
hella lagg
hmm let see it cause im at work and still get paid while playing video games
lol so what cunt
so do i
if yall pussies gonna argue in a support chat go in a voice chat and figure it out you fucking keyboard warriors
agian i dont care how long you owned the beta for stop crying and wait like everyone else
@mellow tundra
we are you chubby coon
cheers @ionic plume
offf
im not crying i was asing for help in support, then you opened your fuck hole and started being stupid
at least im not getting banned from the discord like you and Vfize
working hard mate or hardly working
lol were not mate
I'm just sorting your issues out
why you dming us
stay away from my dm's as they are reserved for the best kind
@proud agate noone fucking careeees
Can anybody search ak-105 in flea market?
lol sending gun picks mate lol
Anyone has problems with fnding matches ? im in scav interchange for 3th time in row matching for 10 mins ?
servers are exploding
now whos getting banned you goon
im on 23min for looking for a scav run im about to give up
@lament prism nice bb guns
bb guns for sure
Am I the only one who can't search for ak-105 in flea market because it just crashes the game?
Lmao imagine playing on a laptop
@dreamy path doesnt crash for me, but wont load it up
get outta my dm's
you muppet dude hahahah
This is support chat. If you have issues with someone, please talk about it in DM or contact @mellow tundra.
We are going to cut the petty argument right now.
@nova ice I need it for gunsmith quest
@dreamy path rip
ye
well he is sending me dm's making threats

@slow sphinx hold on silver he has just broken the server rules hard
so sort him out or I will
I want some suppot helping tarkov stop that shroud kid .. hes bringing to much crap kids to game anyway.. makes game servers unable to do anything this week

More players is a good thing lol
@slow sphinx just get @lament prism and @proud agate out of here lol
free kills
No.. yes free kills.. i know but server cant handle...
counter vfize didnt do anything
he did tho
Drop it
hostile af in this chat
not really dude
yes and i was asking for support
@nova ice go look at the chat log for the whole day i havnt done nothing till those two showed up
Im happy to drop it but mafia is still pm me and im not having him threaten me thanks
Either drop it or you’ll get muted
@lament prism the dm's are uncalled for
We do not moderate PM's
OMG can we just focus on why it took 24 min to matchmake a scav run and i get headshot by another scav as i spawn in doing nothing...
Im not asking you to mate im asking you to tell him to sort his shit out
well if he didnt talk shit dcom first while he was asking or help this wouldnt off happend
@ionic plume the servers are overloaded
@nova ice ur end of the story this is a support chat and vfize along with another need a ban
so dm the mods instead of threating ppl
I’ll take a 24h vacation @slow sphinx
Oh hi Marks. What is happening with the mm?
Been needing one tbh
ok, sorry
@hollow terrace Servers appear to have issues
4th time i cant get in as scav.. 10 mins again on matching.. someone else having problems with this??
wtf is this matching time
server overload bcus of the sale probably
No ETA just yet, the issue has been forwarded to the devs
@slow sphinx any news on the possible fix to not being able to install the launcher giving you this app cant run on this pc error?
delete launcher files and redownload them maybe?
@lament prism I'm not sure. Might be linked with the servers being down right now.
I'd wait for them to be back up before anything
And contact tech support afterwards
Are the servers fucked?
Yes.
Of course, the day after Black Friday
@nova ice i have tried that the only thing related from battlestate games on my computer is the BsgLauncher.exe 0.9.1.923
weird
yea but like silverback says it could be related to the server i could possibly not getting the whole file

i been at work since 10pm lol sorry
No worries, it's just funny 😄
Games defo having a shit atm
Yea I can't play either.
can confirm
im gonna most likely try downloading the .exe in a couple days when the server calms down
maybe then it will work if not i can always post on the forum and back to the support chat
Servers overflowing im guessing>?
Yes.
fuck takes ages to get in and out of games..
black friday sale killed the servers rip
cant load the game
when i launch the game it is not profile downlading
little billies coming to tarkov and play
buying on flea market takes 10/15 sec and then u dont have it xD
Just don't launch the game until the issues have been solved.
More people trying just makes it worse.
yep like the mods said some servers are down and other are being slowed by heavy use and other things so we all just gotta wait and play something else for the meantime till they tell us the servers are back up
still waiting
how long can it take until payment will be submited?
@acoustic venture usually its instant really, the problem is that mailing YOU the key takes time for around hour or so
check your bank
id just use damn paypal
Paypal did the same
hmm
I mean, I got it approved/working with some effort, just referring to @acoustic venture 's question
sucks, i had no issues i guess they might be bit overwhelmed
cos hes not first one to mention it today
someone else got their blocked also
payment never went though
I think serwers are now just literally dying
`my game is stuck in profile loading
any suggestions? I already restarted the game twice
How long have you been waiting?
servers are busy mang
servers are not busy
Had same but ir finally loaded in 2-3 min, tho now i'm waiting for gane 6+ min
just BSG seems to havee poor server maanagment
There are server issues right now. BSG is working on it.
@teal rose where are you checking this?
i maybe know what happened...
there might have been problem with transaction, but there wasnt any error message sent to me
gamers can someone help me out
every time the download reaches about the half this pops up
with
@fringe agate can you try different install place?
My ssd has more space than my main pc
@fringe agate acsually can you ignore that message all together just click X on top and see its still installing 😄
fun little bug
this happends
just found it that for some reason its installing the gama to my main harddrive even tho I set it to ssd
Ill try to clean up some space there to fix it
yes, the launcher goes to your main drive no matter what, the game however.... you can set it to where you want
now its working
no not the launcher the entire game gets downloadet onto the main drive even tho I set it to the ssd
I freed up some space on my main drive and now its working
its a bug @autumn glacier i get it all the time
@autumn glacier try alt f4 and loading back in, find a safe place to do it though
Hello. Please, I just upgraded to Edge of Darkness Edition, however, I do not see the special loot that should come with it. I only see my old loot. Stash size increased, as well as the gamma container, however, my items that should come with the special edition are missing. Any help pls? Thanks
i am experiencing way too often connection loss like 3-4 times a raid... without having ping problems...at least it doesnt show me i have... i have died while i am off the raid way to many times
what is there to do?
anyone can help me about Awaiting payment submission?
It has been over a day and I haven’t received an email or the game... what can we do about it
Hey so i purchased an upgrade and still haven't recieved my upgraded beta container, thoughts?
can you get back the fee from putting out an item?=
@thorn trellis I've been waiting for a support response since wednesday for the same issue
Upgraded to EOD, but still have a beta container
My buddies pc keeps crashing whenever he runs a scav, hes reinstalled multiple times and updated vcard drivers, cant seem to work out whats causing it
does anyone have a problem with crashes?
the game was running fine just two weeks ago
isnt this ironic
a bit
i personally havent had it crash since i got it & i got the game not long after .12
but i hear alot from people that it crashes the pc
not the pc but the game just shuts off while loading in for a raid
no matter the map
and i have no fucking clue in what's causing it
*on
tried reinstalling??
nah
might be worth a go
but i think i may do that
it's just that my friend bought the game today and it's working flawlessly for him
a it's a tad bit frustrating
cause i was about to help him ;earn the ropes
*learn
yeah i feel u, im the opposite, mine seems to run fine. my buddy's however keep giving him problems
sucks cos we've been waiting so long to play hah
strange how it only effects certain people
my buddy's pc has higher specs than mine as well
usually when stuff like that happened i was able to pinpoint the problem myself and fix it
this time there really is NO REASON BEHIND THE CRASHES
damn u nikita
and it's absolutely infuriating
my buddy's specs are lower so it makes even less sense XDD
gotta love a beta

so my friend won't get discouraged
hey
yeah exactly! wna show him how good the game can actually be
@scarlet flower
Go to your My Documents folder, then to Escape from Tarkov and delete your local.ini, try booting after that.
wondering if anybody could help
whats up
idk that haven't played yet
If I upgrade to edge of darkness do I get my new items or so I need to reset?
reset
You don't have to reset, everything gets sent to you.
No, no more reseting account after upgrade, you will receive all of the items you didnt get thru ingame mail
Ty
@weary portal
To be fair you're still getting the discount. It's like 45ish euros off sale.
ow
So i have been trying to trobleshoot this for about 20 mins, every time i try to launch the game, the window pops up but stays transparent and just loads forever
Alright, my friend has a issue rn thats keeps happening. Every time he exits/finshs a raid sometime it stuck loading and dosent finsh. Then he has the glicth which it shows ''jagers'' name but for mechanic and so on. And then half the time hes fleamarket wont work or hide freezes him. Hes computer handles the game fine, the game always did work fine till this wipe. Its been come and go. Any fixes/suggestions? He wiped/factory reset hes pc. He reinstall eft twice and tried everything for the most part for hes situation in google.
@coarse merlin
Were you able to run it before?
Go to your My Documents folder, then to Escape from Tarkov and delete your local.ini, try booting after that.
What have you tried?
@coarse merlin
@scarlet flower
Good to hear.
Restarting my computer and deleteing local.ini and restarting
Ive even waited about 10 mins and it just didnt launch to the loading screen
Have you tried to verify your game through the launcher?
No i havent, where do i go to do that?
If you click on your name you get a whole bunch of options.
Alright, checking integrety
Try clearing your cache if that fails.
Just had this sweet crash right a Railroad to Military Base on my scav, where the game crashed, I had to reload the game, stayed at awaiting session start for 4 minutes, heard my character die and lost my keycard....
Alrighy, thanks
Alright, my friend has a issue rn thats keeps happening. Every time he exits/finshs a raid sometime it stuck loading and dosent finsh. Then he has the glicth which it shows ''jagers'' name but for mechanic and so on. And then half the time hes fleamarket wont work or hide freezes him. Hes computer handles the game fine, the game always did work fine till this wipe. Its been come and go. Any fixes/suggestions? He wiped/factory reset hes pc. He reinstall eft twice and tried everything for the most part for hes situation in google.
It launched thanks @formal dagger
👍
whats the best ammo type for the five seven
SS190
ok i bought tarkov, where do i dl it from?
Your profile on the website.
So anything
Im afraid that's a little beyond what I'm able to troubleshoot, he'll have to contact Support@battlestategames.com
@lyric yarrow
This the 3rd time he contacted them and still nothing. Nothing that fixes this issues.
Its like hes entire game is glicthed/broken
which makes no sense when he litterally factory reset/reinstall windows
@weary portal
Failing the download link appearing yes there should be a email appearing. It should look just like this, since I just bought a copy for a friend.
@lyric yarrow
What's his setup?
1070, i5 4430, 16g ddr3,
This game ran fine for him, this .12 drops and hes game is a mess
we played for 5 days after wipe, then for 3 days straight he couldent get past ''profile dating loading'' . Then that was fixed, few weeks later (now) everytime we finsh a raid he gets stuck sitting there loading and loading. Then ends up having to restart to sit loading again. Or, hes hideout freezes/glicths and fleamarket same way. Then hes traders glicth too.
But it happens every so often.
Like a on and off switch, because last night we did multiple raids with 0 problems.
And then the issue reoccured.
hey when you upgrade to eod arent you supposed to get the gamma container inside that message with the loot inside?
cause i did not get it
Hello, if I upgraded from standard edition to prepare to die shouldnt I also receive reputations with dealers?
<@&551452465233657859> <@&521631248536305664>
@spark agate Check your character inventory and pouch slot it should be upgraded
@formal dagger
@spark agate
You will receive everything through mail. It just may take time.
@formal dagger its so fucking werid too, because hes game just glicthed, and then it loaded back in. And hes flea market works, but now therpaist dosent work/cant use it.
Its like it fixes itself in one aspect, and breaks another
Hmm.
hey ive been having trouble with the game crashing at the menu on loading into the game, i recently upgraded my ram to 16gb and got an ssd but it still is crashing when i load into the menu.
He ran eft fine, and still does. Has 0 problems in raids.
I know there seems to be compatibility issues with certain Intel CPUs
But before and after raids/anything to do with stash/inventory/traders is dead
yeah but what wouldent make any sense
if he ran eft fine for so long till now
with same specs
and runs the ''raids'' fine
but fleamarket/traders/getting in and out of raids is where it freezes
or just sitting loading
He wiped hes pc/harddrive which useally fixes any odd files that would mess sdomething. At that point it has to be something with hes pc parts vs the game or if its possible that hes download/copy is broke if thats possible?
its so strange because i never had this issue, the issues i have is when the whole game has the issue. But my friends issues seems more directly then a wide issue.
If I upgraded from standard edition to prepare to die shouldnt I also receive reputations with dealers, cuz I still have same reputation?
Yea u get rep with eod, but i dont know if it its added with the upgrade without wiping ur eft
i know they made it so u get ur gamma, dont know bout stash or rep etc
i received everything else just the reputation is same
yeah i get that, but its just stupid if there is something stated and you dont get that
Well
the thing is u do get that
most of the time u get eod when u wipe, or have the wipe ur account
like refresh it to get the effects
i've heard that u get ur gamma/gear througth the pop ups the same way u get the chrismas package with m1a etc, but idk if it also changes ur inventory/rep
useally people wipe their account for the effects.
Its not that u won't get it,
Yeah but i dont have eod edition and I already got everything (stash, items, beta)) just if this isnt bug or something
i never had a problem with my memory on my computer untill this patch,can anyone tell me why that is?or how to fix it possibly?
https://gyazo.com/82ce0f0d9e475f5c66229a4f99dc940a @formal dagger
my does the same, it sits here 20ish seconds and finshs. Hes sits here forever.
And thats one of the main issues
hey I joined the server picked my region and accepted rules some reason I cant see the other channels
talk with people in text chats for a bit
Ok i will that will fix it?
@thorn trellis
<@&551452465233657859>
<@&521631248536305664>
yes it will
wooooh I got a big in raid inventory bug
Yeah there is no need to ping all them
not the duplicate container one, I got in a state where when I would press del to remove an item from inventory, it would ask for destroy confirmation (like out raid). If yes the item would drop.
This part is "OK". But when I loaded bullets in my mag it was instant... I rebooted the game immediatly after hiding bc I'm pretty sure the bullets are still in the slots and I would get an error if trying to place item in it
lol no... It did reload my mag instantly
I'll try to fill a bug report
@pseudo sequoia
👍
ty
@rose snow i believe i have a fix. ill pm you
@primal hamlet I upgraded to pfe and got the rep, not sure whats goin on
Anyone else having issues with shadowplay and highlights not capturing sound?
@stiff pasture Then it seems its bug then, i upgraded to pfe and have neutral rep (everything locked)
HEY ANYONE KNOW HOW TO FIND THE "LOOKING FOR GROUP" CHANNEL?
Quick question, got killed by a EOD player in game, but cant find them when searching their name in the friends list. Is there any reason this could be?
@left flume #521628660298678283 #news-setup then #sherpa-info
@formal dagger I did purchase the upgrade, I still dont have the items. I only have gamma crate, my stash increased, but I do not have the items
cant seem to get into a game
prettty sure thats all you get @muted heron and if you want the items i think you have to reset ur acc
not worth
Hi im new to Tarkov and from germany. Does someone wanna play with me? Im Newb 😄
can someone tell me what the hell i need to do? its been like this for 2 hours, i didnt receive any mail or notification from paypal. do i need to send the money to them manually via "send money"? im confused
i just bought the game and the launcher says region: USA
how can i change that
why cant you sell containers?
@tall tusk In launcher click on change server
yea but it still says usa
i want to download the game for some reason my download changes from 3mb/s to 300kb/s
Guys is there a limited time interval where scav players can spawn in on a raid? Lets say there is 10 mins left of a 45 min raid. Will player scavs be able to spawn in?
Hey guys, Does anyone know what's being happening to the servers for the past 3 or so hours? / Every game I get in to with my friend or without my friend we both end up having lag spikes , teleporting on each others screens, Gun fights stil work as intended besides for the lagging and teleporting, Players teleport infront of u and damage u, U attempt to use a healing item or splint or anything else it just gets in a loop, For example: It unpacks a bandage and starts bandaging himself for 30 seconds straight until you attempt to put a weapon from your sling into ur hands? / Nobody has any issues like myn? Being 3 hours now? / Multiple game and computer restarts changed nothing...
@harsh pollen yeah i was just experienceing that last raid
it was saying player rtt was like 500
think eft will go back on sale for cyber monday??
Probably not as it was just on sale a day ago
My friend is getting a "restoring errorthe process cannot access the file because it is being used my another process
My game is on an infinite load after I grabbed my scav stuff and placed it on the stash, it's been 3 minutes already, should I re-start the game or that will make me lose my stuff?
YEah, I'm having the same issue.
Big problem rn
Yeah, this is probably some swerver issues.
Profile data loading for a long time.
seems fine now.
same, probably a server issue, i was playing fine earlier
servers dead?
yes
Partially it seems like
BIG PROLEM.
profile data loading
epic dub
I just tried moving a bullet into a chamber and this happened
BSG these problems are unacceptable at this point. it is only a weekly basis now.
just got the same error @vivid briar
Weekly bruh this is running smooth @placid raven its still an alpha bro
weekly is good
@versed crow its a beta for one kid
is the game down? nothing loading
"kid" lol
@placid raven sry mr elite gamer know it all
kid ok boomer
no weekly multiple times a week is not good. plz keep your boot licking to yourself.
games fuarked
yep troll ^
@placid raven lick my boaby pls senpai
@vivid briar oh look yet another troll. blocked
boaby? x
buys games, Bitches about said game
this guy lmao
Scottish for cock @vivid briar
@abstract hazel says idiotic things, thinks he is smart
i know mongo
ooh ruskie fight
@vivid briar ur da sells avon m80
Sorry i dont respond to irrelevant people buddy
Launcher not working
just cuz you buy a game doesnt mean you cant say shit. neckbeards and kids these days. just pathetic
lol they're working on it give them a break their servers are probably being overloaded with a spike in players due to black Friday and shroud and summit playing
and another one blocked
@vivid briar ur uncles in the YO bro
please guys shh, the game is obvously havving a shitter just chill out and wait. tarkov might be life but it is not worth making the community even saltier
rip scott
f
guys,stop arguing,this a support section,not reddit
f
Seems to be working again bois
see we can all tell your a child when you say its a alpha. your done.
@hexed pendant talking about support type things shhh.
and its fixed lol
x
life ruined 😛
Its in alpha of course it will have some issues
looks fixed 👍
i think most triple a titles have more problems then this game tbh
ghost recon shitlands
theeeee game crashing?
everything is loading really slow
for all my buddies around the US
its fine for me rn
bit late there khan, yeah the servers here in EU are having a shitter too
but servers are chugging rn
@dusky lodge no it is not. stop saying ALPHA. it is in beta
it literally says beta when you enter the game.
what difference does it make?
Guys since when is it, that if you zoom in on your Valday PS320 that your Backupmount Pk-06 changes its reddot inside? Super annoying....
so loading issues?
yep
servers are a little on the heavy side rn we just gotta be patient
having a bad finish to my thanksgiving break
fucking PC power supply fucks up
now servers are taking a shit
F
Guys since when is it, that if you zoom in on your Valday PS320 that your Backupmount Pk-06 changes its reddot inside? Super annoying....
servers dead due to NA sale buyers
guys, your tarkov take so much time to loading?
I can't collect the stuff that I am selling
either the grenade glitched when I went to throw it or we can't throw while running, which is sad honestly
so like i upgraded from standard to eod, i still have standard stash size and container yet i have the gold name. I was told to reset did that it didnt fix it just made me waste my lvls and also support hasnt helped. Ive been told to wait itll show up in messages and it still hasnt, why pay so much for eod when you cant even use it smh
You dont need to reset, not since 10.5
Just needed to what on the server registering your upgrade
i have a problem, whenever i load into any match everyone is stood still/walking in place/invisible is there any fix to this (i restarted my game several times)
desync
itsfor the whole match until i extract
is there a fix for the inf. loading after launching the game?
well ive been waiting for some time no
But it comes from the message tab you just need to wait
are you waiting for the beta invite?
\AppData\Local\Temp\5A1Fz7Up.exe.part could not be saved, because the source file could not be read.
So, I was redownloading tarkov onto another computer and I got this error. Any fixes?
@mild musk can you please anwer my contact moderator message please you stopped answering
Support ticket is already sent, but just wondering if anyone had this issue.
can you send a screenshot? i think i ran into the same issue
I cc'ed from my friend
he has it when he clicks install on the website
C:\Users\Migui\AppData\Local\Temp\5A1Fz7Up.exe.part could not be saved, because the source file could not be read.
The .exe part changes everytime we try to install
We cleared temp, on firefox and appdata
Keep getting this infinite blue circle when trying to boot up the game
Still waiting for the transaction to go through and it’s been a day and a half
Did anyone else have a problem with Xsolla? It’s not my bank
Is that the technical issue they’re working on?
I went through the forums on the website and here
Didn’t find anything on the issue
@shy wing contact xsolla’s customer support, they should be able to help resolve your issue
Yeah I went to them and they weren’t that helpful when I contacted them
In that case, submit a support ticket on the eft website
I hate to say it but patience it key here
The best reasoning I could give for the issue is the massive influx of purchases because of the Black Friday sale
So it’ll need some time to catch up
is anyone else having an issue with another process using their battlestate file folder preventing them from installing their game?
i cant see the chat history
C:\Users\Name\AppData\Local\Temp\5A1Fz7Up.exe.part could not be saved, because the source file could not be read.
?
The .exe part keeps changing everytime
But similar?
it says that the batlestatelauncher/EFT file is being used by a diffrent process and therfore cannot update
I cannot stay in a game longer than 3 minutes without getting the server connection lost error message. Any idea why that is? I have 300+ download speeds
the launcher says its having techincal issues
@vivid briar check your task manager and close anything regarding battle state or eft
Oh,yea. That is just influx of people
ight
hey can a mod or someone remove this guy from our channel he is server muted and obviously cant play with us 😦
he is jsut taking a spot up to troll
Factory 13 channel
Handled it, thanks for letting us know
hey if i wanted to buy someone tarkov as a gift how would i do that?
There’s an option on the website that says “buy as gift”
yes i did that but im not sure whats next in the proces of giving it to them
@quartz mango can you hop in the support channel?
Unfortunately not at this moment
ight
will it send a code to my email or is there an option on the page to select someone to send it to?
If my memory serves, you can send the code to your friends email
But I have seen some people run into issues with this
You might end up receiving the code
k how do i do that? i already completed the purchas and while i was in the process there was no option to send to an email
But all you hav to do is forward it to your friend
k and were would my friend go to accept it?
On the website there’s a tab that allows you to enter a promo code
They enter it there
ok
Hello everyone, yesterday i bought a standard version of the game and i'm still not getting any mail or response at all, it's been 30+ hours that the payment went through and i don't know what to do anymore. I sent a ticket to the support, chatted with people that suffered the same issue (that already got their key) and checked if i have the transactions button on my profile (that i don't have). What should i do next?
You need to purchase it as a gift. @vivid briar
i did and thanks for the help guys
@sly quarry did the transaction go through?
yes
Have you contacted xsolla’s customer support?
nope, i thought since xsolla processed the payment correctly is a flaw of eft's system that didn't sent me the key to my email
but maybe i'm wrong
If there is no transactions list on your profile it very well could be an issue on xsolla’s part
ive been getting this and ive tried everything from reinstalling the launcher and game, deleting the thing in the registry and putting on a dns but nothing works
But also keep in in mind that recently people have been buying the game like crazy because of the recent sale, it may just require a lot of patience
@lone mountain just keep clicking retry
yeah i click retry and it resumes the download but then it happends agaiin
I had the same issue
I had to suffer through it
im having the same thing but its still installing i think it should be fine yoda
but if a lot of patience is required at least they should make a dispatch or notice saying that we should wait like two days
I bougnt the EOD Upgrade 48 Hours ago .. I reset my account and i still have no Gamma .. i show up as a EOD User tho. Support is not reaction to my Ticket btw. Any Help ?
because a lot of people with the same issue waited like 2 to 7 hours and they got their keys...
Yeah just hit retry every time it pops up @lone mountain.
@sly quarry the devs have sent out disclaimers saying that it may take more time than usual to receive a code for the game
alright thanks
I’m sorry but you may just have to wait
@vivid briar do you have the transactions button on your profile?
@sly quarry check your bank statement and make sure it went through! Your bank might have bounced the payment!
kdoes anyone know how to help with this?
ive tried closing everything to do with battlestate and trying again and it still does it. it doesnt pop up as an error once the download finishes
and it starts the download over
nevermind ive figured out why its happening
my dickhead antivirus is looking at the file and prevennting me from doing anything with it
@mild musk you muted me for saying "that was a pussy move" and that was all... really? and you have asked me to change my name yet i cant change nickname if you want to change it for me that would be fine
@vivid briar make sure not much is running in the background like Steam, any antivirus or data backup/sync software. You can try to install both the game and the launcher in different folders as well. I recommend C:\Program Files\BsgLauncher for the launcher and C:\Program Files\Escape From Tarkov\ for the game.
You can use this script to get rid of temporary files and configs from the launcher in your AppData folder if you want to reinstall the launcher in a different location.
thanks for the advice @teal rose
I finished downloading the game,tryed installing it and it said the file was being used ,then it restarted downlaod progress
@vivid briar
HELP
I finished downloading the game,tryed installing it and it said the file was being used ,then it restarted downlaod progress
damn i thought that sale was gonna last till cyber monday was gonna upgrade, playing standard with inventory is rough lmao
Is there a way to get out stuff back if the server closed without giving us a reconnect button?
my buddy recorded the whole thing
If it was insured and the timer was not at 0, yes. You should get it back in about 24 hours
Ok, my friend had got a bunch of things in our scav raid
We got out, same extraction point, same time
But he got out with his "initial" scav itens
items*
This
However he had a big backpack, 2 guns, his pockets were filled with loot
It worked, thank you
Queues are suuper long
My game still won’t start, keep getting locked in an infinite load after clicking play on the launcher
Same just sits there loading
Are there any server issues atm that anyone knows about? I just got 4 disconnects in a row.
I just found the Red Rebel ice pick and i cant sell it on the flea market. Im trying to sell it at 2,100,000 and the game just has the 'place offer' button greyed out. Anyone maybe have an idea why?
Why everytime I shoot someone with eod in the head, my game freezes why is it only those who have eod make my game stutter and freeze
@lethal linden
You may not have enough money to list it.
Yeah i figured it out. Didn't realize i needed the money up front for it.
@vivid briar it takes a while to load, usually pressing "Next" solves it
Makes your loot appear
Thanks, I just kept doing that
anyone having issues loading into raid rn?
Yea, just now.
Is it a widespread issue with people getting disconnected? I've read some others are getting disconnected during raids, and I want to know if it's just me or if it's an actual issue.
Is anyone unable to see friends ingame?
i cant click on anything in main menu
alright let see if i am able to install the launcher today or is it gonna give me the this app cant run BS
@lament prism
What have you done so far to try and troubleshoot the issue?
Also what's your specs? I'm trying to gather info to try and find a fix.
i just replied to Damiano on a forum post about it he wanted me and another guy to try using hotspot on our phone to download the launcher but it still gave me the This app cant run on this pc error
my laptop is a msi gt63 titan 8rf with a i7 8750h 6core 16gb of ram and gtx1070 and C drive is ssd with more then 150gb of free space and the D drive is a hdd with +250gb free
my ethernet adapter is killer E2400 gigabit ethernet controller
So far the only common thread is Intel CPUs, however I personally know several individuals running Intel setups identical to some of the effected individuals.
with Killer (R) Wireless-AC 1550 Wireless Network Adater 9260NGW
in the thread that im on the people that i seen with my problem
are also from south california
with timewarner/spetrum ISP
Many of the users have the same ISP, a few don't however.
im on window 10 pro 64bit version 1909 os build 18363.476
would you like the link to that forum post too?
yea i pretty much has done every single thing he told me and so far nothing has worked
sure
Completely disconnect your Laptop from the internet, download the launcher on your phone through your mobile data, then try to install.
that what i just did lol
Not a Hotspot, just so it avoids the ISP.
that the only way i can connect to my iphone
is through hotspot but i turned off the wifi on my phone when i used hotspot
so it would use my metropcs data
and i have 4-5 bars at work here
Right and you can't drag and drop files like you can on Android.
yeaa apple not open source
if i was playing on a macbook
then i think that possible though airdrop
but im at work on a gaming laptop so that kinda doesnt work
My idea was just that if it is perhaps linked to Spectum, completely isolating yourself from the ISPs ecosystem might have done something.
that kinda what me and the other guys been wondering
Since there are a few issues that are fixed with VPNs, but sometimes that's just not enough.
If it wasn't for the fact that there was that Verizon issue in Jersey I honestly wouldn't even suspect the ISP.
because after the .12 update i was still playing but like a week after when they did the launcher update to the .09 one that when my problems started
I may not be directly affiliated with BSG, but at the very least I apologize for all the trouble you're having.
so that why i been wondering if it either something to do with my ISP or could be something on their end maybe the link that im clicking on my profile could be corrupted
it alright man it beta so i understand
It's so nice to actually see users say that.
plus one night of work is like 150$ for me so it doesnt affect me plus i love this game more then codmw and reddead2 and im pretty sure it will still be the same when mcc comes out
IDK man, the first Halo game on PC since Halo 2 on Vista
That's pretty big.
well first proper halo game
I don't count Wars
yea but it wont be the same for me because i use to have a best friend that i met from halo that i know for over 10 years break up friendship because a computer i gave him that he stripped down and rebuild fried up and filled up his house with smoke when he wasnt home and was saying it was all my fault n stuff when he had it for 3+ months
and sorry if that not support related lol
Naw, a little side tangent is fine as long as we don't go too far with it.
but anyway that why i still think id be playing EFT more then those
but either way i like the game so i have no problem waiting for a fix to be able to play again but i know other things like getting all the players their copy of the game from black friday sales is higher priority
wtf i replied on that forum post and it doubled itself is there a way to for me to edit it so i can fix that?
@formal dagger used a VPN and it worked
but i need another vpn that doesnt cost money
Do you need a VPN to run and play the game?
idk yet
I havent downloaded the game
well i cant rn
my free vpn data ran out
but i downloaded the launcher
and it worked with no problems
with the vpn
That's fair, but I'm attempting to find a solution that doesn't require a VPN.
Ok good luck man
@formal dagger i for some reason when i tried the vpn it pretty much did the same error for me even if i was connected to Netherlands
it was giving you the this app cant run on this pc error?
i did tunnel bear
but i was on a free trial
so i couldn't download the whole game
but it was working tho
dont u just need the vpn to download the installer and install it
and then just use ur normal internet to install or u still gotta use vpn
for me
I still have to use the vpn
I tried it and it gave me another error
whats ur internet provider
did you post ur problem on that thread
there are other people from south cali with same ISP same problem as me
brb gonna give it another try with the vpn did you just connect to another US server
or did you go outside us
i went to canada
yea im on it too
even went and did check my ip address and it on the canadian vpn
but it still giving me that same error everytime i download
thats what happened to me too
but like I waited and tried it again and it somehow worked
hmmm
i guess I got lucky or something
try going on device manager and see if its working properly
and clicking each one by one same error lol
yea its pretty dumb
if they cant find a fix the best thing id say they should try to do is go back to the last launcher update and look at that and the newest one and compare between the two and find out what new thing that either added or changed is causing the problem
im going to uninstall hide.me vpn and try tunnel bear since you said you got it to work
@cobalt moon no dice i tried canada and mexico
damn
eh it alright just gotta wait for a fix
yea same
@cobalt moon if your on window 10 i just checked to see if any update there one for window defender but im gonna see if that fixed anything
ight bet
nope didnt work
can yall fix the fucking game disconnected full body acnt conncet back
taking 4minutes to load back in
fuck off
that happened to me too in the last patch
fucking dumb
you have people who bought teh game for 145$ usd and you cant afford to spend the time
you gotta realize fixing a game is basically a trail and error type situation
disconnect should leave body invinicible until load in
and its bsg were talking about
plus remember they arnt a big AAA team so it take a lil longer to get patches out
^
load in timer? i had mine installed on a SSD so im normally already loaded up and the game would normally say waiting for players then it does it count down timer
I dont disconnect on any other game either
tarkov is causing my discord to crash also
with its crash'
or you mean like ur getting into the map late like at 45-47min instead of 49:50
well what ur computer spec
cause certain games can cause other things to crash
bruh i have a fucking 2070
here an example the Game Rust uses a crap ton of ram on big modded servers and it would completely delay my discord so for example when i push my mouse key to talk the beep will be insta but my name on discord wont highlight like 5-10 seconds later
obviously not bottle knecked support mods
lol
its tark
and also tehre is a scop that when youn zoom you drop to like 30 fps
unzoom back to norm
LOL
and ryzen are kinda known for bottlenecking compared to intel
GTFO here you dont need over 16b, im not a wanna be streamer im not streaming or trying to play youtube on the side
every other game plays fine, my rig is probably 3x better than your toaster
know what dude if you really have such a problem then leave the support chat cause clearly your abusing it
Is anyone having trouble loading in with friends and being invisible?
Purchase the game through credit card, it took my payment but when i was redirected back to the site it said an error has occurred but, it still charged my account. Was wondering if i have to wait for it to go through or the server didn't receive my payment while it charging. I bought it on thursday
@teal glade let you know you wont get much help or support with an attitude like that and treating people like that just saying dude if your having network problems it can very be your ISP and not their side and only battlestate games would be able to tell when they are able to get to the problem their priority is giving everyone their copy of the game from the black Friday sale because there were 100s of people complaining they didn't get their copy or upgrade. p.s my desktop is a i7 6900k 8core 64gb ram sli gtx1080 with +6TB of space both in SSD and HDD in raid 0 also have a laptop is msi GT63 titan 8RF with a i7 8750H 6core cpu 16gb of ram and a gtx1070. anyway like the discord mods said yesterday stop arguing and abusing in the chat
this place is for people to find solutions to fix their problems which i tried to help you but instead bash me so have a good day sir
@slate ginkgo for me when i bought the game it wanted to do a security authorization thing where it would take like $0.15 cents and you would have to go and type that in to confirm i guess to prove that it not a stolen credit/debit card
once i completed that part it pretty much processed my order and got my copy of the game and when i upgraded to EOD i believe it was the same way
@silver heath i had it happen once i was on a 3 man team with my EFT friends and me and one guy could see our other buddy but he could not see us at all. i would stand infront of his gun and have him fire it and on his screen there nothing there but on mine his gun pointed at my face and legit did no damage. the way he fixed it is by reconnecting to the game then he was able to see us. just find a secured spot to dc and reconnect if you can but if you are having reconnection problems then i wouldnt recommend it
Having issues with my game at the moment. Error 228 bad client id or something. KJeeps happening when i move items from my insurance to my stash.
Restart your game
I have done
It happens to me all the time
It happens every time I drag the items from my insurance to stash.
Are you bringing them directly into your stash? Or dropping them into a case?
I think it's to do with a game error duplicating a set of gear and then returning it to me via insurance.
Directly to stash
I had the problem a lot before, apparently it has to do with the physical address 0f the object you're dropping
Long story short. I died in raid, then imediately had an internet issue. I relaunched and it told me to reconnect to the raid. It kicked me at 100% loading loot. Returned to inventory and still had all my gear.
Because the server still thinks something is there
I got all the gear i died with back in insurance.
It seemed to have corrected it self somewhat
Then you're probably right
My SA58 got deleted
Lucky break though
But the chest rig and backpack and staying
ZI think I've fixed it by not transferring those items into my stash
The SA58 will probably come back tbh
See.
When you get insurance. The insurance on the item is voided right?
But the items im collecting, half of them are still insured.
Those are the items that cause my issue
Yeah, but theyre bugged items or something
I think you broke the game
I think I fixed it
By constantly forcing the error to occur and have the game delete the duped item
Dont know how the game knows its the item but it does
By opening and closing inventory the error occurs and the duped item deletes
Ivge done that to each item and it seems resolved.
Nice
error trying to drag items?
for me when that happen
i just slow down wait like 10-15 seconds then grab the item and wait a few seconds agian and drag it over
because sometime i go through the menu and items and flea market so fast the server/system cant keep up and gives me a error and items move back to where they were
just try slowly moving ur items and see if it does it cause you might be moving stuff way too fast for the server to keep up
Hey! Do support members work at the weekends or only on weekdays? Friday my friend has bought 3 copies of the game, the money has been charged but since than he had not recieved any e-mails and the support haven't replied neither on the site nor on twitter.
@elfin plume on their website they are working as fast as they can to get everyone copies and upgrades out the servers were completely swamped when they had the black friday sale
also did he check his spam folder too?
@elfin plume pretty much and then once they fix that hopefully they will try to find a way to fix the problem that im having and bunch of others too
which is when you try to install the BsgLauncher.exe it gives a this app cant run on this pc error
welcome back @formal dagger
Thanks. Catching up on tickets and a week worth of YT.
@formal dagger gmail
Have him add no-reply@escapefromtarkov.com to his Email whitelist.