good thing I didnt yet ;S
#community-support
empty patrol
pastel girder
@cedar jewel just wait after buying it
cedar jewel
I recived it
thin lion
just sit back and wait @empty patrol
empty patrol
when my upgrade comes in will there be enough inv space to receive all the extra things even with my current capacity being at max?
cedar jewel
thin lion
what did you upgrade to?
cedar jewel
it still says standart
empty patrol
I went from lowest to highest 😛
cedar jewel
I will do that too
thin lion
i went from left to eod
hearty belfry
@cedar jewel it will take a while
pastel girder
@empty patrol it gets sent to your inbox like insurance
cedar jewel
@hearty belfry hour?
empty patrol
yeah I get that but you can't really back out of it when you start it right?
pastel girder
You can
hasty bramble
does the stash auto get bigger ? how does that work
empty patrol
oh damm never knew that xd prolly wasted fair share of gear then lol
pastel girder
Yes
hearty belfry
JetBoy i think longer mine is still not updated and it has been 1 hour
empty patrol
ima just try relog every 1-2 hours see if it applied yet 😛
yeah I got thesame @cedar jewel servers are overloaded be patient ^^
cedar jewel
nice
empty patrol
the message that u bought it prolly goes through paypal or w/ev service you bought it through
cedar jewel
new players = easy game
hearty belfry
Or a whole different server
forest nova
Okay so I bought the standard edition as a gift
What now?
empty patrol
but the tarkov servers themselves are prolly which are not used to handling this amount of stress 😛
hasty bramble
also i know this isnt the chat for this but yall seem mad chill add me on discord casue i need friends that play this
empty patrol
only started this game last week but defo lf some ppl to duo-trio with tho 😛
burnt magnet
Hey guys
before installing i am trying to change my server to EU from USA but it wont let me select any servers
forest lake
Hey everyone!
My buddy just decided to update to the top tier of Tarkov, however, it's been over an hour and his account still hasn't updated... anyone know why? (The payment has gone through according to his banking statement)
hallow scarab
Hey, does anyone else is stuck in waiting for server?
Me and my buddy are waiting for the last 30min
Restarts&Reconnects didn't help
thin lion
i think there still having backend problems atm
hasty bramble
it finally showed up on my profile so its somewaht working
hallow scarab
Im a bit afraid for my gear going to shit, ngl.
hallow scarab
well, i can't get into the game so the only way i think i can do it is to confirm leave
and that will, more then likely, clear my gear.
thin lion
show me a screen shot?
thin lion
just keep tryiing
hallow scarab
But overall we both are sitting on it a solid 30 minute mark.
- my buddy just died apparently.
thin lion
think they maybe having problems atm
hallow scarab
before we logged in
thin lion
i dont think ur the only one whos waiting for a game as i see a few people aswell
hallow scarab
I got in, he didn't.
he is dead xD
And i can't use my items and stuff. Server really is scuffed, ain't it
thin lion
think it maybe a bug
whole mist
people still getting that backend error, or did they fix it yet?
fossil ginkgo
I need help with the website.. someone here?? 🤓
hallow scarab
i think all the staff has their hands full right now.
blissful yew
Will this update to EOD whenever the upgrade goes through? Or will it always say standard edition pre-ordered because thats the original one I got.
median lion
today early in the morning about 12 hours ago i wanted to buy the standard edition i did the payment thorugh my bank account i have the receipt about the transaction but it said purchase failed neither i got the game of refunded please help me i filled a support request i e mailed them my problem i messaged them on instagram but i still didnt get any response/answer/feedback please can someone help me ?
gusty rain
Well still have no gamma or a response at all from bsg for my missing gamma case, got all the upgrade extras but that. Still have the alpha and no msgs to receive anything else.
summer fractal
@median lion im haveing the same exact problem
gusty rain
Ya expensive game to buy or upgrade and all sorts of issues with it
I upgraded my account and my wife's account from standard to EoD and Wife's account worked well she has all of the upgrade and i have it all but the damn gamma case.
frozen laurel
is there any way to get through xsollas micro transaction confirm thing
my bank does not give me such small transactions
gusty rain
Does anyone from bsg response in this chat at all? Have submitted tickets with no response and just want to know what i can do to receive the complete upgrade without resetting my account.
frozen laurel
dont have a paypal
blissful yew
Make one.
cedar jewel
@blissful yew I have the same problem
frozen laurel
i have problems with paypals security issues
had a friend who got hacked
not making one
blissful yew
Then you're sol my friend
teal rose
You can try to contact your bank.
frozen laurel
thats a fucking amazing payment system then isent it
teal rose
@gusty rain check the pinned messages and #eft-announcements. The servers are still under heavy load, sadly.
frozen laurel
ive seen the exact same problem from basically every EU user ever
EU banks do not either update fast enough or tell you if miniscule amounts ( less than 1 dollar) has been removed
hearty belfry
Mine does
median lion
imagine paying for the game that you cant even have , play or refund
i mean i wake up at 5 in the morning
1and half hour drive to work
8 hours shift
so i can get pc parts
i told my friends i will buy the game so we can play toghether and comeback home
such a shitty day for me fellas
i dont even care aout the money
im disapointed
hearty belfry
Many people are having problems just wait
blissful yew
Then just stop stressing and be patient theres nothing you can do. They’re not doing it on purpose it’s literally that theres a thousand people just like you trying to buy on the sale and it has the servers overloaded and every person sending in tickets after tickets and requests after requests isn’t speeding up the process.
@median lion
median lion
my whole entertainment is 2 hours game time with my buddys and i cant even have it
@blissful yew you are right
im just sad man
blissful yew
You can totally fill that time playing another game with your mates or doing something productive, I hate to see someone so disappointed over something out of their control and you could put your mind to more positive use.
median lion
yeah you are right
i just dreaming about this game for a while
such a great game
that customization for guns
makes me cum
vivid briar
I bought an upgrade to eod about 3 hours ago is it normal that it takes that long ? just asking
hearty belfry
This might not be the channel for such talk
lament prism
yes wasser
blissful yew
I did for a long time too but believe me it’s worth the wait. You gotta understand that kind of thing especially in beta. Huge triple a game studios will launch a big game and have server issues and offer no options or responses. Battlestate is a small team compared to other studios. Just wait.
lament prism
this is a big sale so give it time
blissful plaza
Hello. When was the last wipe?
teal rose
End of october.
blissful plaza
@teal rose Thank you.
drowsy sonnet
I am trying to buy eft but i am getting an error that says to contact support.
3032: Sorry, the payment cannot be completed now. Please try again later or contact Xsolla customer support.
frozen laurel
ok so ive searched a bit about xsolla and it seems alot of people are not getting recharged (even though the purchase dident go through)
has anyone had their money taken by them ?
also seems like the small fees (the transaction code amounts) are sometimes kept
if this is the case i dont think il support the game if its through xsolla
warm jungle
hey, just bought the game and i cant see any download button anywhere, i go to my email and there is an email that says that i actually bought it
warm jungle
there is no button there
hearty belfry
can you show a screenshot?
gusty rain
Love spending almost $200 lastnight to upgrade 2 accounts and have one work and the other only half work and its missing the gamma case. Like come on thats one of the key items for EoD and I have to still rock this crap alpha. And getting no where with tickets in support. Understand they are abit busy with all the issues but come on give some response to the tickets or something
hearty belfry
A bit busy? they are literally trying to fix thousands of accounts rn
blissful yew
^
warm jungle
i don't have install button just the regular page with my transaction
i can't send photos cuz i don't have roll i guess
gaunt lodge
Is "unable to download essential data" a common error right now when launching the BSG Launcher? I know they are having server issues.
hearty belfry
@warm jungle it probably because the servers are overloaded it will appear after a few hours i guess you will just have to wait i guess
gusty rain
I guess but they still should respond to tickets as right now i have no idea of knowing if bsg is even aware of the problem i got and how to fix it, but just take that extra 100 from me no problem.
warm jungle
@hearty belfry ohh ok thnx
hearty belfry
Karuption I am sure they are trying their best to fix everyone's issues
median lion
@frozen laurel i didnt recharged also i didnt get the game
median lion
13 hours ago
frozen laurel
might just be them being slow then
hope you get your money back
they dont exactly have a good reputation
median lion
i hope man
shy wing
Wdym recharged
vivid briar
In case someone purchased the game as a gift and received the gift code, let's say I'm the one who wants the gift. Where can I use the gift code? in profile I see "Promo Code" button, there?
sage kestrel
looking for group
sage kestrel
mb
vivid briar
In case someone purchased the game as a gift and received the gift code, let's say I'm the one who wants the gift. Where can I use the gift code? in profile I see "Promo Code" button, there?
Mention me at an answer
acoustic token
hey, i want to ask how can i add someone? thanks for the help
turbid ferry
Anyone else not receiving an email. Ive been waiting for over 3 hours now...
dark zephyr
so i preorderd how do i download the game
trim rose
im on customs map as pmc but where do i leave from
dark zephyr
rip
turbid ferry
ya the servers are really slow
and the emails i think too, and like everything else
knotty valley
i just upgraded to eod from left behind and the website still doesnt recognize my purchase after around 20-30 minutes
blissful yew
knotty valley
k thx
vestal pagoda
So I purchased the game and got receipts and all,
When then went to send me what I understand is the beta code and download, my email blocked it as spam.
I have send whitelisted it and sent in a support ticket. Is there anything else I can do / how long does a ticket take to get answered usually?
lilac ocean
Has anyone had the issue where they upgraded to EOD, the launcher is verified EOD, EOD tag in-game. But they dont have increased stash size or gamma?
loud wagon
Check in game messages brother
That’s where it gives you the stuff, atleast for that’s what it did
lilac ocean
@loud wagon Yeah thats my impression as well! I have not got an in-game message or anything like that. Does the in-game message give you the larger stash as well?
subtle flare
anyone here
scarlet mason
i just wanted to extract from customs and it was counting down the seconds and it did not let me extract... now i died cause of that is there a reason?
I was at the RUAF Gate and there were 2 mins left
It was green and counting down
frigid thorn
good afternoon, how long does it take to send my copy?
blissful yew
eager spade
@lilac ocean yeah, Im missing the gamma
Bought the EOD and sent the ticker 50 hours ago , still no answer
So I wouldnt expect it to get sort soon :/
summer lake
I just fucked by the game..
Did a scav run killed about 15 scavs looted what i needed extracted at gate 3.. and all i got was the loot i had from the start wtf??
daring compass
How do I fix this showing up during updating?
Just after I got a message saying it failed to download the file
scarlet mason
@summer lake i think it got rolled back somehow, happened to me too
lilac ocean
@eager spade I didnt know that you dont have to wipe your account to upgrade anymore. Either way I did right before it registered i had EOD and now have to wait for a manual wipe by battlestate or wait three weeks. At least this is my impression?
I order to get the additional EOD gear, stash size, gamma etc
summer lake
@scarlet mason How can i get rolled back 15 minutes of fucking playtime in a raid?
This is the second time this has happened..
everytime with good loot this shit happens and with shit loot it doesnt.
scarlet mason
well that happened to me last round
i looted like 800k worth of gear from some guys i killed and thats all gone too
but it wouldnt let me extract thats the difference @summer lake
summer lake
Were you as scav?
summer lake
I was as scav.
trim sail
I was hoping to get to try this game today. Seems I might be waiting for a bit for the servers to catch up as I am three hours in waiting.
scarlet mason
think the servers are under a lot of stress rn
just gotta forgett this shit happened xD
summer lake
It's the second time on the same map and again as scav.. hard to forget that.
empty patrol
is there an estimated amount of time it is gonna take for EOD to go through and get your upgrade?
elder maple
I'm late spawning due to being stuck in awaiting session start, and when I get ingame im so desynced I get "Session Lost" What the heck do I do? Tarkov is unplayable for me right now
None of my friends are having these problems
lilac ocean
@empty patrol IDK man ive been waiting for it as well
I have in game EOD tag and it registers at the launcher but no in game bonsues yet
dawn moss
<@&521631248536305664> Trying to buy tarkov via paypal right now. German, in germany right now. Havent even typed in my paypal and it is already telling me error 3017 (which translates to: You have tried too often, contact our support)
empty patrol
I only got the email notification got nothing else
scarlet mason
that black friday is killing everything
vivid briar
<@&521631248536305664> Hey guys, anyone know how to fix the "Checksum does not match files" bug? I've uninstalled and reinstalled several times to no avail
scarlet mason
cant even play csgo
vivid briar
@misty surge i need help
full sleet
i just upgrade mi stand
standard version of game for the expensive one
sill not upgraded in my prolife
need help
paper radish
I accidently double purchased and would like a refund
vivid briar
Can we fix the moving error so I can actually take my insurance returns?
eager spade
@dawn moss Happened to me , contacted xsolla support in their page and they resolved it in 5 minutes
paper radish
how would i go about geting a refund
eager spade
@acoustic token just voices and lookings, no gameplay differences
russian pmc or american pmc
lavish vortex
@acoustic token For now just visual and voice, in the future there will be diference in skills and handling diferent weapons and several other things
acoustic token
who is better now??
dawn moss
@eager spade which contact method? live chat?
lavish vortex
@acoustic token At the moment they are equal
acoustic token
can i change that in the middle of game??
lavish vortex
No unless you do a account reset
acoustic token
ok thanks
lavish vortex
Welcome 👍
eager spade
@dawn moss yeah live chat
dawn moss
ty dude
eager spade
no problem
turbid ferry
no refunds
if u read the terms it says it
gonna have to stick with i. Its laggy, emails dont send out, everything's slow. Just have to wait. no fixes
stray valley
Is it just me that when I lunch the game it kills background programs like Wall Paper Engine, Nvidia GeForce Experience, icue ect...
final root
SO i bought the EOD upgrade and I havent gotten it so everyone said to reset your account so I did and i still havent reveived the kit any help?
stray valley
rip
stray valley
they need to put up a warning massage about that
final root
so i cant get my shit?
final root
ok
empty patrol
I think the priblem is an archived reddit post...
the first thing you get when you say ur EOD isnt working on google
is a post saying you should reset
I feel the reddit should be contacted cus it probably caused hundrerds of people their progress loss
final root
ye it is
idgaf abt my progess i wouldf happily reset my account and just get the kit idrc
lilac ocean
^ same
lilac ocean
I did the same thing. I have EOD as my ingame name, and in launcher. i reset thinking it would push me my gear and it didnt work
empty patrol
it's also pretty awkward u get a notification about profile reset right after u buy it it's inheritly confusing tbh
final root
my game edition still says standard editoin
empty patrol
same
just count on not getting it for at least 48 hours xr
if you still dont get it then make a ticket
lilac ocean
in my situation i reset right before my game launcher said EOD, made a new character. Now im stuck with standard stash size and gear with EOD everything else. ppl have been telling me it comes through the mail but idk man! it hasnt worked and dont really expect it to in the next few days. I think if i waited to reset until it said EOD i would have been fine
wind pivot
Just pre-ordered, will I get the game code in an email?
empty patrol
it should just be account bound I think
lilac ocean
no go to the tarkov site and hit install on profile page
empty patrol
Okay I finally got mine activated
lilac ocean
give it about 15-20 mins cross
empty patrol
I closed launcher for half an hour and after that I got my upgrade
wind pivot
ah will do. Thanks DG
vivid briar
Is anyone else having a problem with the "Checksum does not match" bug?
lilac ocean
@empty patrol what exactly did you get and how?
vivid briar
Been over a day and no reply from support, and I know they're swamped.
lilac ocean
YEah blackhorn. I had to dl the game on another computer, flash drive it, then manually tell the launcher where to find the game.
vivid briar
wtfawk lol
empty patrol
I've been playing non stop for 5 hours and didnt get my upgrade
I had a break for 30 minutes with launcher off
and I got all my upgrades
when I came back XD
lilac ocean
OHHHH okay! Did u get the stash size increase automatically?
empty patrol
don't know if it's just corrilation or cause maybe being logged in halts your upgrade
yeah I got it automaticly
and you get a message with all the gear
like how insure works
lilac ocean
Okay okay! did u manually log out of launcher or?!
Just had the game off for that ammount of time?
empty patrol
I closed the launcher
frozen moth
Hello I am having a few issues ordering the game
empty patrol
I don't know if that is 100% what fixed it
lilac ocean
okay! Ill just not play until tonight and see what happens! Thanks @empty patrol
paper radish
you can refund through xsola
novel pewter
can someone help me with this? it comes up every ~500 mb or so
lilac ocean
Im sure it is. I think its just a really shitty upgrade-push wait times rn.
elfin copper
My previous msg was buried without answer... so I will post again, sorry for this:
Hey all! I'm using a Headset Logitech G430 and I'm not listening surround
Someone knows how to solve it?
lilac ocean
@elfin copper did u make sure u have the right headset selected in windows audio settings?
low osprey
Are purchases delayed?
lilac ocean
I had an issue similar to that with my steele series headset and it was a wonky audio selection issue
frozen moth
I am not even recieving the correct gmail
low osprey
even made a new account
frozen moth
I bought the gift version by accident and nothing happened
lilac ocean
@low osprey yeah that is what is being reported atm. be careful ppl are buying multiple copies that way rn
empty patrol
lol don't buy several times :3
frozen moth
ffs
low osprey
why does my original account have an EU version on it
knotty valley
Xsolla will double charge if you buy multiple times so
low osprey
when i never purchased the game before
knotty valley
Xsolla responds pretty fast on messenger or you can send a support ticket if you want a refund
vivid briar
@lilac ocean Do you think there's another way to fix that checksum issue? I don't have another computer I could flashdrive it from lol. I've tried uninstalling and reinstalling several times too
frozen moth
I sent a support ticket
vivid briar
Been like 7 hours of doing that back to back
frozen moth
I got no response
knotty valley
Go through messenger for an almost instant response
frozen moth
What is messenger?
vivid briar
Facebook Mess
knotty valley
They have their Facebook mess on their website
I went to it and got instant responses and a refund
frozen moth
I dont have facebook
empty patrol
everyone it's black friday have some patience every game is a shit show right now
frozen moth
I understand that but at least the site as decent ui'
empty patrol
all servers are being flooded 😛
elfin copper
@lilac ocean I'm sure, I turned off all the others
robust spire
hmm.. servers overloaded?
was about to play, but.. waiting 30min to play a raid isnt that fun. nor is desync issues
frozen moth
Can you send me the link to the facebook page?
empty patrol
the game servers are pretty okay
game activation servers and transaction servers seem to be struggling mostly
novel pewter
can someone help me with this? it comes up every ~500 mb or so
https://cdn.discordapp.com/attachments/521614489884295169/650042361690193945/unknown.png
empty patrol
im no dev or anything
novel pewter
im downloading at 400KB/s so its very annoying
empty patrol
but with unable to open issues within games
it might be the folder is on read only
you are trying to install into
novel pewter
hm
im downloading the game for the first time
debating bringing my entire pc setup to mcdonalds 😂
empty patrol
have you tried googling the error code?
novel pewter
theres no error code
empty patrol
just google "Unable to read data from stransport connection" tarkov
is what I would do'
frozen moth
Facebook isnt working
novel pewter
ok
drowsy sonnet
How do i buy game
empty patrol
on the tarkov website
drowsy sonnet
when i try it says to contact xsolla support
empty patrol
then the payment servers might be entirely down 😛
vivid briar
hey. me and m,y friends bought the game and didnt get anything besides the payment confirmation. its been almost one hour and it still says we didnt buy it in the profile tab although it clearly says i did in the transaction tab
empty patrol
I think this lobby needs a bot
brisk basalt
Whats the best ammo for p90?
empty patrol
to autoresponse everyone with "Look at pinned comments"
low osprey
To bad there isnt anything pinned in this chat?
obsidian salmon
There’s is
low osprey
Why cant i see anything pinned in this chat if there is?
obsidian salmon
Well go accept the #521628660298678283
novel pewter
i see a whole bunch
low osprey
weird
frail gulch
how long till i get to see the upgraded version i bought in game? Upgraded to edge of darkness a couple hours ago but still dont see it yet
please ping me or DM with answer
low osprey
Im still waiting for the game lol
stoic vine
When I try installing EFT, it says "Download File Checksum doesn't match" How do I fix this
vivid briar
In case someone purchased the game as a gift and received the gift code, let's say I'm the one who wants the gift. Where can I use the gift code? in profile I see "Promo Code" button, there?
vivid briar
I purchased a gift 3 hours ago
Still didn't receive any details letter
Inbox email
paper radish
contact xsolla when you do get double billed and request a reefund
frail gulch
i got my email reciept but thats it
paper radish
waait a bit
vivid briar
I got a receipt
paper radish
it took like 1.5h for me
low osprey
i mean my first purchase was more then 1.5 hours ago
still curious why my first account
has an EU version of the game
from 12/28/2018
when ive never purchased or tried to untill today
says gift activated and expired as well
paper radish
is tarcov still runing
rocky plover
lf 1 night time factory join factory 1
limber fiber
hello, when i first bought the game it was the standard, and about 30 min ago i upgraded, but i didnt receive anything not even the stash increase, do you know why?
frozen moth
I didnt evne recieve my code
smoky gull
Yes I know why
Email servers are overloaded and it’s gonna take a few hours to get the code email, I apologize for the inconvenience
frozen moth
I tried to pre order the game and I want to know if they logged all the clicks cause I only want one copy of the game
umbral raptor
Ok I upgraded and will it send a email to the email which PayPal I used or will it send to my account email
smoky gull
@frozen moth Don’t worry, if you’ve only bought one copy you’ll only get one copy. However it sends about 20~ emails when you are about to get your code for some reason
Account email
frozen moth
That is the problme
umbral raptor
Not the I game one
stiff pasture
Who needs help?
umbral raptor
Like it will send to my main email that I used to crate my account core t
smoky gull
It will send to your game account email. Xsolla might send to your PayPal email though, but the game code will show over game email
stiff pasture
@umbral raptor it will send it that email. Xsolla will send a receipt through the PayPal email
Howdy jankster
umbral raptor
It will send the same email to both?
smoky gull
Howdy jaws
stiff pasture
No not the same
smoky gull
No no, Xsolla is the payment and transactions company, and it will send receipt through the email you use for PayPal. However the game account email that you have will receive the code
umbral raptor
Aight
vivid briar
I purchased the game as a gift but didn't receive the code yet they're working on it, do not panic
I just had a live chat with a developer
empty patrol
Don't worry people just be patient and stuff will work out 😄
rocky plover
XD
smoky gull
@frozen moth you will get information in a couple of hours after you purchase game
frozen moth
The problem isnt that I know I will recieve the information but I dont know if my payment actually went through
empty patrol
through what did u pay
vivid briar
Do you have money withdrawn after purchasing?
median lion
its been 17 hours still waiting they didnt pay me back neither give me the game
low osprey
so i have no idea if either of my purchases worked
stiff pasture
@low osprey where did you attempt to send the money?
low osprey
Ehh i went onto the website
and bought the game
it didnt work so i made a neww account
and tried again
and still didnt work
stiff pasture
@median lion check your bank balance and submit a ticket or send an email to support
smoky gull
@median lion at that point, try to contact support
median lion
i did
low osprey
first purchase was like 2.5 hours ago
frigid thorn
I am almost 3 hours waiting for the email from Escape from Tarkov Beta testing invitation damn
smoky gull
PayPal is much easier than cars
median lion
its been 16 hours i send them e mail filled support request
smoky gull
Card*
stiff pasture
mystic it takes a few hours to receive the email
gusty rain
any word yet on the accounts that upgraded to EoD and had it work but did not get the alpha replaced by the gamma?
low osprey
Idc about the email
umbral raptor
I’m not with my computer right now so when I get the email saying thanks will I be able to go back tommorow and get my stuff when I launch @stiff pasture
median lion
still nothnig
smoky gull
@gusty rain I upgraded and mine changed to gamma
stiff pasture
@umbral raptor I will send you in pm's what the email is supposed to look like. cheers
umbral raptor
Thanks
smoky gull
@low osprey are you using card
low osprey
if its gonna take hours for them to take the money as well should give people a warning on the site during the purchase since ima end up being double charged now
yes
i dont use paypal ever
rocky plover
how much longer on the sale
smoky gull
Some card companies actually don’t allow xsolla
low osprey
and how am i going to know
gusty rain
ya i upgraded 2 accounts yesterday and my wife's account everything worked but with mine i got all extras but did not get the gamma, i still have the alpha and no msg to accept anything else
low osprey
legit just want to know if i bought the game or not lmao
pulsar urchin
Yo im waiting 22 hours and i didnt still recieved my game even after payment
fervent stirrup
@gusty rain I bought my wife the EOD edition and now she doesn't get any email verification codes, she did get them before though, can't even log in to the website.
smoky gull
@low osprey Xsolla takes away a payment between $0.01 and $0.99 to prove that you are the card holder. They ask for that value and once you submit that value, the game is purchased. Is it asking for you to do that?
low osprey
where is it going to ask that
rocky plover
how much time is left on the sale
gusty rain
i just want a damn response from them telling me what i can do to finish up the transaction and get the damn gamma case, i would hate it even more to be in buying the game and cant even install.
low osprey
i was never taken to the xsola site after either of my attempted purchases lol
also never even was offered a region choice with my purchase
so im going to assume since no money was taken from the account my purchases never went through?
fervent stirrup
@gusty rain Exactly, I am always getting the same response of checking spam and everything, but I did every single thing they told me to do and I still can't get in the acc, I bought the game last Friday and for a week now I just can't do anything
smoky gull
@low osprey id take it up with developers then because I haven’t heard of a glitched payment bug before. And yes they would have sent a receipt if money went through
stiff pasture
@gusty rain i found a people with similar problems on the forums. its a known issue, have you put in a ticket yet?
gusty rain
so is it best to try and get a response thru facebook or twitter over the support tickets
fervent stirrup
@gusty rain Tried twice already on twitter, not sure how active they are on Facebook
@gusty rain I think to get the gamma you need to reset your account progress
median lion
@pulsar urchin same here buddy its been 16 hours
fervent stirrup
Then I don't know
gusty rain
yes put tickets in yesterday and today with no response so they just getting flooded with 2 many tickets right now and cant support them with at least an answer back
stray valley
what do I need to mount suppressor for akmsn?
smoky gull
stiff pasture
okay did your card accept payment? someone was waiting for like 10 hours yesterday and realized his bank rejected the purchase
vestal willow
Is there any time estimate on Standard to EoD upgrades not going through or taking time?
fervent stirrup
Sent a ticket last Friday and still have no response, get ready to WAIT....
stiff pasture
@stray valley please refer to #beginners-assistance
gusty rain
@vestal willow when i did the 2 upgrades it was about 3 hours and the mail came, wifes account upgraded without issue and mine almost did but missing the gamma case
stiff pasture
yeah mystic, they probably bounced it. check with your bank and make sure they didnt charge it then find an alternate payment method
@vestal willow my upgrade took 3 hours
fervent stirrup
I heard that a guy got charged 3 times, so be careful
low osprey
i mean
no money was taken
neither purchase i did is in pending
so im assuming the bank said no lol
vestal willow
in my profile, under "your transactions" I see "upgrade from standard to edge of darkness" and there's a button to resend the email. I clicked that and received the email (for the first time) but account is still standard?
stiff pasture
pending transactions in your bank?
smoky gull
@vestal willow it will still take some time
low osprey
yes in my bank
frozen moth
Wait how do I know if I have a pre order pending?
stiff pasture
@vestal willow there is another email you will receive in a few hours
low osprey
is there even a transaction thing on the website
vestal willow
Amonamarth, login to your account at the EFT website(should load profile page by default), scroll down to the bottom and look there?
@frozen moth
smoky gull
Yes @low osprey
low osprey
where
smoky gull
It’s at the bottom of profile on website
stiff pasture
@frozen moth on your profile page there is a box with "your transactions" above it. if it has your game in the box it is pending
smoky gull
Should be on the right hand side at the bottom
stiff pasture
okay, did your payment go through?
low osprey
guess not then
stiff pasture
it doesnt sound like a payment went through
smoky gull
It didn’t, unfortunately PayPal would be most effective but not everyone uses it
low osprey
and why its there
stiff pasture
oh
low osprey
ive never purchased or attempted to purchase the game
stiff pasture
was it a gift?
low osprey
i dont see how
ive never talked to anyone with the game untill now
ive never even played the game
and its EU
when im NA lol
stiff pasture
@smoky gull does that mean its activated?
smoky gull
Eu just means it can be played anywhere in the world
low osprey
it says gift activated and expired?
smoky gull
No it doesn’t, it was given at December 27. It was most likely a trial code but that’s weird
fervent stirrup
It means you had a week promo code activated on your acc
low osprey
oh
low osprey
why is it still there in my account lol
fervent stirrup
Because it still shows
smoky gull
History
low osprey
oh hmm
well guess i can try to buy the game with amazon
if that doesnt work then i guess i will just pass on the game lol
vivid briar
boy why can't i uppgrade to EOD
stiff pasture
ok boomer, you still havin the problem?
fervent stirrup
I've had a promo and after I upgraded it then showed EOD edition (Activated) downloaded the launcher and all, couldn't get in because I am not getting verification codes from tarkov
stiff pasture
did you check your bank transactions? @vivid briar
vivid briar
yup
frozen moth
So because the site is a cancer cell I cant buy the game because I already bought the gift version and now my card is empty
fervent stirrup
This is really insane, I bought the game and I am locked outside my account for more then a week and no one helped me still.
rocky plover
lf 1 night time facotry join factory 1
fervent stirrup
@low osprey You don't have to
stiff pasture
yeah you dont need to
rocky plover
i thought i was my bad
low osprey
ok was curious
smoky gull
It’s all good
stiff pasture
lol no worries
low osprey
ima try with amazon i guess
sleek rivet
So is anyone else having issues after buying the game? It isn't giving me a download option and no email with links?
stiff pasture
ok boomer, let me see if i can shed some light on this
fervent stirrup
@sleek rivet I am not getting emails from tarkov
frozen moth
When are they gonna send the gift codes?
vivid briar
low osprey
wait how do i even use amazon pay for it
sleek rivet
@fervent stirrup Yeah it's annoying...
stiff pasture
@sleek rivet servers are strained and emails will take a while to send
low osprey
do i need to be logged into amazon?
frozen moth
How long is a while?
sleek rivet
@stiff pasture Ah makes sense.
fervent stirrup
@sleek rivet Yeah but I wasn't getting any emails for over a week now
smoky gull
@low osprey most likely yes
stiff pasture
didnt you already pay? @vivid briar
vivid briar
EOD BOIIIIIIIIIIIIIIIII
dusty fiber
Hello I just upgraded from standard to EOD edition do I have to reset my character for EOD to kick in because a buddy is saying I don't.
stiff pasture
noice!
sleek rivet
@fervent stirrup Really? That's strange, It usually doesn't take long to receive the emails, even if the server is overloaded
trim rose
why is eur $24 n us is $31
stiff pasture
@dusty fiber NO DONT RESET
smoky gull
@dusty fiber your friend is right
fervent stirrup
@vivid briar Please stop spamming dude
obsidian salmon
Do not reset
stiff pasture
@dusty fiber you just need to wait a few hours for your profile and account to change
obsidian salmon
Whoever is saying rest don’t listen
smoky gull
@obsidian salmon it’s an outdated email that’s saying it
vivid briar
@fervent stirrup sorry im excited af
knotty valley
just give it time they are over loaded rn
dusty fiber
Ah ok thanks guys I tried playing this morning snd was still standard and did some googling said I had to reset.
Cheers
fervent stirrup
@vivid briar I can totally understand, can't wait for someone to help me though
stiff pasture
@sleek rivet what its doing is detecting that it hasnt sent an email so it keeps refreshing it until the person receives 20+ emails
vivid briar
@fervent stirrup You're going to receive it. You will....
fervent stirrup
Don't be so hopeful 😅 , I am waiting for emails from tarkov for over a week now
frozen moth
Wait when are they sending the codes out?
sleek rivet
@stiff pasture Ah okay, I'll just wait until my account changes. It's all good!
stiff pasture
@frozen moth you will receive your email in a few hours. servers are pretty strained and emails on fire
smoky gull
#jawsformod
stiff pasture
@fervent stirrup how many tickets have you submitted on the forums?
smoky gull
@frozen moth yes
frozen moth
awesome
stiff pasture
@frozen moth yes
the gift code might take a bit to receive but youll get it, no worries
frozen moth
Where can I apply it?
smoky gull
@frozen moth in the launcher there will be a “activate code” option
fervent stirrup
@stiff pasture I've made 2 posts on reddit, tried to reach them on twitter, made a ticket but I am not getting ANY emails from tarkov so I sent an email to the support and I got the same help I got from the forums, the 5 first things to try and if they don't work contact support on email
frozen moth
What launcher?
stiff pasture
battlestate games. they will send you an install link in the email
smoky gull
You should be able to install the bsg launcher after you get the code
fervent stirrup
Nice
@stiff pasture I am now waiting for an email response, but who knows how long that would take
low osprey
ok amazon pay already gave me more lol
gave me a statement saying payment undergoing additional security verification
stiff pasture
@fervent stirrup man im really hoping some support staff sees this. however its a really busy weekend for them so i dont know how long that will take. let me see if i can find out the right person to get in contact with
low osprey
so do i just sit her and look at this screen
low osprey
weird
fervent stirrup
@stiff pasture I've reported this issue last Friday, when it was less crowded, and I didn't get a reply, I'd appreciate any help at this point
smoky gull
Netflix and chill, easiest way to get through it
low osprey
oh my payment is being processed
stiff pasture
shitposter jankster smh
stiff pasture
@fervent stirrup okay lets see if i can point you in the right direction
low osprey
im about to just forget this game with how stupidly hard it is to just buy it lmfao
stiff pasture
@low osprey it might be your bank card?
low osprey
i just used amazon pay
stiff pasture
you can contact xsolla about this
smoky gull
@low osprey yes I understand what you mean. Xsolla isn’t fun at all. It really isn’t bsg at all, it’s that damn cursed Xsolla.....
frail gulch
how long till i get to see the upgraded version i bought in game? Upgraded to edge of darkness a couple hours ago but still dont see it yet
fervent stirrup
@stiff pasture I'd be happy to just change my email and see if that's the problem, but the only way to change the email is to get inside the website and get the verification code to the email which I cannot do, and I was hoping a support guy could change my email to a different one but that wasn't suggested to me
smoky gull
@frail gulch it took me three hours and I got it after a pmc run
frail gulch
perfect thank you
smoky gull
It made me resign into the game and it was upgraded
robust spire
im just wondering, is there any statements regarding hideout and future patches? like, i feel shooting range could be much better with some improvements
smoky gull
No problem
frail gulch
did you have to restart?
smoky gull
No actually, it happened all in game
frail gulch
ok ill try that. does it give an ingame notification?
umbral raptor
Yes
stiff pasture
okay @fervent stirrup try this. there is a user at the top of the discord user list named "contact moderator" message that user and have them direct you to the right place
smoky gull
I don’t believe so, I just know that it won’t log you out mid-game
stiff pasture
it will send you a message in game
smoky gull
Well yes but it won’t until after you sign back in @stiff pasture
At least if you are in game
If you aren’t idk if it makes you sign in
stiff pasture
@fervent stirrup the moderators most likely will NOT be able to solve this issue but they can point you in the right direction
fervent stirrup
@stiff pasture They told me to contact the email, and I did, I got one message from the email that told me to contact gmail, it is impossible to contact gmail because they have no customer support, now I am waiting for a reply for him that will probably take another week.
A live chat would've fixed this, it's such an easy solve, google authenticator, the possibility to change your email with your phone number, this is not the way to do things
stiff pasture
okay this may be a silly question but did you check spam and deleted emails?
i know linc, i apologize that you are having this issue
tall tusk
i am trying to buy this game and its killing me i cant buy it !!!
fervent stirrup
@stiff pasture I got 80 replies on reddit, if I had a penny on how many told me that I would've been rich 😅
fervent stirrup
@stiff pasture What are you apologizing for ? It's not like there's someone to blame here, just want my account back, that's all.
stiff pasture
all because the email verification code isnt sending, correct? @fervent stirrup
fervent stirrup
@stiff pasture Yep, funny how a small detail like that can really be a pain in the ass, just so you know, I did get email verifications BEFORE I bought the game
And I did buy from BSG, not a cdkey or something
stiff pasture
you may be able to have them refund it for credit and use it in a different account?
spare burrow
Hey, any ideas if there are still some problems with purchases?
stiff pasture
@spare burrow will you elaborate on your problem?
spare burrow
I head there are some issues purchases the game
heard*
purchasing* sorry
With the payment or updating your game profile if you upgrade
tall tusk
how to solve this customer service copy paste pre made message which doesnt help at all
mild orbit
i need help
fervent stirrup
@stiff pasture Well, I wasn't entirely honest, my partner bought me the game through the site and sent me the code, he had the game for over a year and if he'll refund it he'll probably also get his account blocked because most companies won't tolerate a charge back
mild orbit
i'm having a problem that is fucking my raids
whenever i load into a raid my monitor goes to power saving mode, and PC fans ramp to 100%
then my character just sits there still while my monitor is disabled and PC is going shit
help
summer fractal
ripperoni pepperoni
west siren
are preset files saved on your pc?
fervent stirrup
@stiff pasture I am in a really bad situation and have tried everything in my power, only bsg support can help me now
mild orbit
i have one for an ADAR...
stiff pasture
@fervent stirrup so he/sent you a code?
west siren
I mean like are they saved on your PC
mild orbit
no
fervent stirrup
Yes
west siren
so you can send them to someone else
mild orbit
they are saved ingame
full sleet
i reseted my profile and still not have the Upgrade from Standard Edition to Edge of Darkness Limited Edition
west siren
well yes... but it's probably in a file that stores the preset for each one
either on your pc or the servers
mild orbit
well all i did was make the ADAR present ingame
west siren
I dont think you understand what im asking, it's fine
mild orbit
well i need to fix this
obsidian salmon
Dude, why did you reset your profle
stiff pasture
jackson you will need to wait for an email confirming it. it will upgrade automatically ingame. for future reference you dont need to reset
obsidian salmon
that wont make the server register the change faster
obsidian salmon
But they dont need to
fallow nexus
yo, just wondering, i just bought the game and i did not recieve anything like a key or smth, ive read in the forum about this, anyone knows when well get our keys/the link to download the launcher
wind pivot
S.Tom, I purchased it this morning around 2 and a half hours ago. I JUST recieved an email about the order going through
stiff pasture
@fallow nexus you will receive the key in a few hours
wind pivot
It will probably take a few hours.
stiff pasture
it took me 3
full sleet
my proflle says standatd edition
and by side my transactions
and it says edge of darkenss
stiff pasture
jackson, you will need to wait for it to update
mild orbit
@tepid grove check eft announcements
obsidian salmon
You dont get a refund that was outlined the games LA
full sleet
@stiff pasture ok... ill keep winting
full sleet
but i need to reset my profile again?
hollow terrace
Any admins i just tried to buy a game
tepid grove
why is it so hard to provide people with an electronic product immediately, as advertised?
misleading in so many ways man, was wanting to play it with a friend
hollow terrace
but Awaitting payment submission message is spinning for 10 minutes already
empty patrol
it's not like they don't try xd
fervent stirrup
@tepid grove I am waiting a week already, you're one of the lucky ones
fallow nexus
its a small group of developers let them have some time on a blck friday sale
tepid grove
@fallow nexus i fail to understand how its hard to give customers a link upon purchasing something
hollow terrace
well, i see that the support chat here is not helping me.
vivid briar
anyone knows why cant i make hoses?
tepid grove
unless they have some convoluted way of assigning people licenses
stiff pasture
@hollow terrace what was your method of purchase
fallow nexus
@obsidian salmon 100 is small
fervent stirrup
@hollow terrace Everyone are having issues, try to contact a moderator, send them a messsage with your problem
stiff pasture
@vivid briar please refer to #beginners-assistance
stiff pasture
why are you arguing with these people asking for help?? @obsidian salmon
fallow nexus
10 would be really small
empty patrol
also it's not 100 on just payments and servers lol xd
tepid grove
look it isnt a good enough excuse for something that is hard to overlook lmao
stiff pasture
honest question
tepid grove
fair enough theres obviously something went wrong with their payments system or something
fallow nexus
can you code a bot that provides everyone with a key who buys your game?
tepid grove
i refuse to believe the devs that made a game of this scale cant code a way to assign customers unique license codes instantly upon purchase
empty patrol
well
they didn't xd
they use an external payment service
so it's not like it's even 100% their own fault either xD
if you whine and bitch on black friday
you lose all respect from me anyway ^^
fallow nexus
true
fervent stirrup
@empty patrol Bought the game a week ago and I still didn't get any help, even from a ticket, it's annoying to pay your hard earn cash on things you don't get
tepid grove
yo i just want what i paid for lol @empty patrol
full sleet
ok... thanks
low osprey
lol
atleast you know you bought it and will eventually get it
they wont even take my money
obsidian salmon
I'm not sure how saying people should not reset their game is agruing but okay
echo osprey
where can i report players?
obsidian salmon
!report
wise hullBOT
Hello @obsidian salmon,
We do not take reports of cheaters here on discord.
In order to report a cheater, please record your game and post the video in this topic :
https://forum.escapefromtarkov.com/topic/98098-cheater-video-report-megathread/
Please refrain from accusing anyone here on discord to avoid provocations and conflicts.
Thank you!
echo osprey
tnx
summer fractal
@low osprey call the Xsolla people,. it was hell for me but then i decided to call them and that indian guy Andrew fixed it almost instantly
low osprey
i already talked to them
summer fractal
well did you talk to Andrew
quartz torrent
Hi. I was wondering if anyone could help me. I have the standard edition. I’ve got a lot of progress though. I just bought the EOD version and I’m wondering how to apply the upgrade without losing any of my progress and stash items?
stiff pasture
@quartz torrent it will activate automatically. no need to reset
it may take a few hours
summer fractal
@quartz torrent you cant, its impossible, youre done for
quartz torrent
Lol
stiff pasture
hes lyin
summer fractal
nvm
stiff pasture
lol
stiff pasture
my upgrade activated after about 3 hours. it may take longer today
quartz torrent
Appreciate you guys tho
vivid briar
i bought EOD more than 18 hours ago and i still havent got my gamma... support did not answer my ticket today
quartz torrent
Ok so I just wait and it upgrades on its own?
stiff pasture
@vivid briar someone else is having that issue. still waiting to hear a response
@quartz torrent yessir
fervent stirrup
@vivid briar Lol, sent a ticket a week ago and they didn't answer me yet, and my game doesn't work what so ever
quartz torrent
Thanks man much appreciated
plucky veldt
Hello, i bought the game 1 hour earlier, but did not received the key to download it
quartz torrent
@stiff pasture the real MVP
stiff pasture
@quartz torrent the confirmation email will take a while to get to you and so will the change on your profile so try to be a bit patient, youll get it!
vivid briar
I show up as an EOD Player but no Items ..
stiff pasture
@vivid briar have you checked your messages?
quartz torrent
I already got the confirmation email. @stiff pasture
stiff pasture
cheers @quartz torrent log out of bsg launcher and log back in
limber fiber
i got the confirmation but how to i upgrade now?
quartz torrent
Oh snap
stiff pasture
@quartz torrent they will send you two emails btw!
one to confirm the purchase and the other to confirm you got it
quartz torrent
Checking now
stiff pasture
i hope that helps you too @limber fiber
vivid briar
@stiff pasture yes. and i have (and i know you dont have to) reset my account
stiff pasture
okay jann, it will be an automatic upgrade to your account
abstract hazel
There is a game breaking bug which I'm sure the devs are aware of, but it is more and more becoming a problem, and that is the infamous desync bug, it really needs fixed
Any idea if they are working on it
limber fiber
@stiff pasture do i have to reset my acc?
stiff pasture
@limber fiber no you do NOT
abstract hazel
Btw if u reset your account, do u get all the starter items again
Like the guns and money and stuff
stiff pasture
yes @abstract hazel
hidden burrow
hello i got an error it say 228
limber fiber
how do i upgrade my acc, i bought the last one, and like i got an email saying that i bought the edition, but how to i "activate" it
carmine oracle
yo guys
Does this mean 1 day and 30 mins or only 30 mins left https://gyazo.com/581a345a32d8a9cce098304c907d0150
stiff pasture
@abstract hazel no. your money is reset as well
carmine oracle
cause im trying to upgrae to EOD
frozen moth
I got the game
abstract hazel
Yea but what if they pay the acc after you reset @stiff pasture
carmine oracle
and i have to wait atleast an hour till brother gets home
stiff pasture
@limber fiber you will receive another email. its all done automatically
limber fiber
oh okayyy
hidden burrow
so, if i put an item in stash it got an error. Try to restart the game, didnt work at all
limber fiber
will it take longer then the other email?
carmine oracle
@stiff pasture thank you
stiff pasture
it may take a few hours
carmine oracle
im saved
carmine oracle
if it was 30 mins i wasnt getting EOD
stiff pasture
@hidden burrow you can verify the integrity of your game in the launcher by clicking the arrow under your name
@frozen moth cheers
frozen moth
Thanks again
stiff pasture
of course, happy to help!
frozen moth
Now to get my ass handed to me on a platter
stiff pasture
woohoo go gettem
plucky veldt
2 hours and nothing :c
stiff pasture
@plucky veldt will you explain your situation? did you get the first email?
stiff pasture
okay that is the wrong email. you will receive another one with a code
but those are taking a while to send out
plucky veldt
ok
sage lintel
is kb/sec normal download speed on tarkov, or is something wrong here
cause 16 gb while 300-600 kb / sec is a pain
smoky gull
@sage lintel Might be packaging error on their end
stiff pasture
@sage lintel its normal. its going through a host. it should take about an hour
pale quiver
Hi
sage lintel
fml
pale quiver
Xsolla is refusing me access to buy EOD tarkov
stiff pasture
@pale quiver you can call xsolla and they may be able to manually approve payment
pale quiver
i get 3022 Error every option out there wont work, Xsolla is refusing to let me buy
says something about account being blocked
robust spire
im trying to fill out a bug report, but i dont get my code to log in to my profile page on the net.. is the system sluggish, or?
smoky gull
@pale quiver Try contacting support for further help
You could also try Xsolla, but without payments going through it will be hard to deal with
stiff pasture
@robust spire you will get the code in a few hours. the amount of traffic is making it sluggish
pale quiver
i contacted tweeter support email and here trying to get in on that discount before its too late
nobody will just let me spend my god damn money
vivid briar
since the update
robust spire
it poppet up now, after retrying.. im missing a video link for a report. reason i dont wanna wait since whole report is somewhat based on it... Xd
vivid briar
and now battle state launcher wont work
smoky gull
@vivid briar Try reinstalling? I havent heard of this problem before
vivid briar
i dont beleive thats the problem i did it in the past
but did they do something to shoreline
or something like that
vivid briar
ill try another map
vestal willow
so, website shows my upgrade to EoD as active, but the launcher keeps showing standard edition, how do I fix this
relaunching the launcher didn't work, but if I clicked logout on the launcher and logged back in, then it updated
mild orbit
fuck
carmine oracle
@vivid briar relog
mild orbit
whenever i go in raid my monitor goes to power savings mode and PC fans ramp up to 100 and my character just dies because i have to shut off my PC
help me pls
vivid briar
i did
vivid briar
dont work
mild orbit
vivid briar
bsg ez scammed my 70 eur
carmine oracle
maybe check ur email?
vivid briar
nothing
vivid briar
it did
@smoky gull nah it doesn work
fuciking hell
so can i like get a refund
or smn
vivid briar
so they literally just scammed me then
mild orbit
transactions are slow rn