#community-support
1 messages · Page 439 of 1
Have you tried leading the squad ? Do you get the same result?
I play with some ppl from Australia and I am in the USA. We usually have no issues. Some high ping, but not like what you are describing.
It only happens most days, some days it's perfect
I'll try leading, see if it helps
What is the easiest way to purchase EFT, I was having trouble using a prepaid debit as well as my personal debit
I'll give that a go
lfg im a new player lvl 5
Hello guys
I have a problem with installing EFT
I've had this exact same issue like a year or two ago when I bought the game
I know this is only for the launcher but then when I actually download the game and try to launch I get another issue due to certain files being corrupt
I don't know if there is any other way to download the installer for the launcher
I guess downloading from another web browser solved the issue?
But now I encountered the typical "downloaded file checksum does not match"
Im having a problem where whenever I try to update the game it says 'Checking integrity of game files' and then just stops as if nothing is happening, I have restarted PC , reinstalled launcher and checked online please can someone help me get back online
Hello, first of all I wanted to say hello and congratulate you for the great job you are doing.
I comment, Escape From Tarkov is my favorite game and I'm doing a Spanish community to encourage people to know the game and always have someone to play with, I've done it with other games like Day-Z or Scum and it's always been very good .
My question comes here, would there be an option for you to give me some test Keys of the game so that people who are still undecided realize that it is the best game in the world? I do all this without profit, my only intention is to have a large Spanish community that helps to grow Escape From Tarkov.
a great greeting and I hope your answer, continue with this great work !!!!!
@slow orbit Im having the same issue.
@mellow tundra
Im having a problem where whenever I try to update the game it says 'Checking integrity of game files' and then just stops as if nothing is happening, I have restarted PC , reinstalled launcher and checked online please can someone help me get back online
Have you tried reinstalling the game?
@tiny moss
Shoot means make sure your version of windows is fully updated.
I don't think that's the cause
Unistalling launcher and game seemed to fix it.
The update must have corrupted my root file
Does anyone know how to fix the "downloaded file checksum does not match"?
Ask support for help, they tell me to download a distribution of the game, download it, 60% of the files in there are corrupted
Nice
The game has been in beta for more than 4 years, I had this issue a year and a half ago when I bought the game, and the devs still haven't been able to fix this issue? This is actually pathetic...
Sorry not beta
But in general the game has been playable for around 4 years
And they can't fix a common issue?
I literally see tons of people on the forums having this issue
The game is known for being extremely unstable
I've been playing for quite awhile
yeah but to have an issue persist for over a year and a half is just ridiculous
I wasn't able to play for a year and a half
After I bought the game
I got new RAM, CPU and motherboard and the issue still happens
Because it was so un-optimised
This is just plain sad
Yeah but I literally can't even download the game
Can't download it?
Or can't play?
Download it
downloaded file checksum does not match
Have you tried the standard shit
Of making sure you have divers and garbage like that
wdym divers?
Ohh right
Making sure everything is up to date
Yeah that's not the problem
I mean I can't even download new drivers because of some other error
I know a guy with a cracked version of Windows that can't play, or do anything
I have official Windows
Do you have a legit copy of windows?
Hmmm
Have you checked your firewalls?
Yes
If you can't download drivers and other things
Just bought this game and was downloading it, right before the game was finished downloading I got a error message saying downloaded file checksum does not match and nothing else. Ive tried to google this and couldnt seem to find anything helpful. I just want to play the game...
There is a bunch of other people having this issue
There is one guy who said what to do
But the file that he's talking about literally does not show up in the Temp folder for me
Hmmmm
Clean install dosent work
You could just purge all your temps
In a last ditch attempt
wdym by purge all temps?
Just delete all temps
It's a dumb idea though
Has nothing to do with your problem
I would wipe any trace of gamestate from your pc
And download everything
Launcher, and the game
This is literally the second time of me downloading launcher and game after wiping everything
No clue
If a complete uninstall dosent work, then it might have some thing to do with your pc
The only thing I could think of is my drives
You might aswell check
Never hurts
Since I literally swapped out half the hardware in my PC like 3 months ago
Check what? My drives?
Yeah
Make sure it's up to date
All of them
And after that, I have no fucking clue what to tell you
How would I check if my drives are up to date though lmao
Graphics drivers
btw Im talking about my SSDs and HDDs not drivers
Shit like that
No, those are storage devices
I mean drivers
Software on computer
Yeah thats why I said drives lmao
I thought there might be an issue with drives
Like gpu drivers
I mean I guess I could check drivers
Yeah
but I VERY highly doubt that those are the problem
I feel the same
But you never know
Updated Windows and GPU drivers
Same problem
I guess I just won't be able to play until the devs get their shit together
I sold like 200 items in the flea market, when I clicked COLLECT ALL no money would show up, but I could collect them one by one, I sold an additional item and then in collect all only the money for that one item showed up, then I restarted the game, and the messages with the money for the other 200ish are gone, can't collect them
they're just wiped from the chat history with ragman
has annyone had issues with keyboard lag? severely delayed input.
My friend can't get into this, he did all the reactions phone number etc.
i just had it twwice in one day where i begin a raid and all keyboard controls are lagged to hell but the mouse works fine.
Only way to fix it is by restarting my computer so i have to hide in a bloody bush if i can actually get to it.
its really annoying and i cant figure out if its my computer or what
the game sometimes crashes on high textures
on medium it's much more stable
checked the ram with memtest86 and checked the cpu with prime95 and aida64
have 20GB of swap space and 16GB of ram
GPU: 1070
Hey I would like to know how can I enable nvidia highlight : I have a nvidia card with geforce experience, but when I check "Enable nvidia highlight" in the game, nothing happend, even when I kill someone. Do you guys have an idea about how can I enable this?
(Ping me if you have any idea)
Okay I found out how to do it
Need help. Since this last update/patch this morning, no matter what window mode I run (full, borderless, windowed) when I scroll right my cursor always goes to my other monitor and as soon as i click i click out of the game. I cant play at all right now because of this but it didnt start happening until after the maintenance.
Does anyone know how to fix 7 min plus loading times?
Is that the only reason u think?
nope, theres absolutely no difference. tried a support ticket and the answer i got was "change your paging file to 32GB." so nobody knows how to fix this. @spare portal
and the usual "run as admin", "change server" the usual stuff
by the way dont change your paging file to 32GB its not a good idea.
K thanks
I'm sorry, the devs and support team for EFT are both actually autistic
Dev team can't be asked to fix an a issue that the game had since it was playable
Support team sending me corrupted files
Epic
Pay £40 for a game that you can't play or refund, nice one
Or get a friend to throw up a working EFT install into a torrent and download it like that.
Also, their incompetent, not autistic. At least autists are good at _something. _
I don't have friends who play EFT
And it's not a me problem
Because they've sent me two
One regular .zip
One torrent file because I told them the files in the first one were corrupt
Torrent one didn't download because the download speed would just keep going down until it hit completely zero in my Torrent client
Anyone else here have a memory leak with Tarkov specifically?
I have to restart constantly to insure my pagefile doesn't reach 90+%
Otherwise it fucks all my shit up and it's annoying as hell
I've asked allot here about this :/
It's only this game as well.
bitcoin?
is the client waking up anyone elses pc in the middle of the night?
Has anyone gotten the 629- error on attempt to enter labs?
Hey, EUR region. servers running stable? i got 35-40Mbps download and 8-10Mbps upload, and getting constantly disconnected from the game. (live in UK)
@sleek thicket
Try a VPN, sometimes the website is a bit picky about the origin IP
thanks
Anyone having trouble getting their activation emails?
@glossy pivot
How long have you been waiting?
about 3 hours
Already done and applied the fix they have on their website for hotmail.
my windows update mid raid and now i need device id to login but wont get a email
@stiff jungle Same thing here. I sent support a message.
Sometimes the Emails take forever to get
Took my first one the better part of a day to get to me
i get a email saying new device login which i did from my laptop but not device id it don't make sense
Does anyone no what is causing my game to get stuck on loading map 100% for about 4 minutes. And is there any fix?
@spare portal
Do you have a SSD?
Also it may be worthwhile to just reinstall. Helps fix a lot of errors.
i just reinstalled the game on a ssd yesterday and still have the same problem
Something is getting bottlenecked somewhere.
@glossy pivot did they answer u already? i also dont get an email tho "hotmail" i tried adding their email to the folder. but didnt worked
No reply as of yet.
my gun started the reload animation in inventory but wont reload. now i cant shoot, switch weapons, reload, use 2 slots in my inventory. is this a known bug?
Yup. There's a few different causes for it, sometimes if you mash inputs it'll work again.
@obtuse solstice
Not getting email for password reset either. Just want to upgrade my version
@formal dagger I have hotmail. Already added no-reply to my trusted folder as well.
@obsidian salmon kind of hard to log in when I can’t reset my password
@clever sleet yeah it’s very annoying. Especially seeing how I’ve received emails from them multiple times.
can i get some help please?
Email still.
yes
It's provably an issue with Hotmail since it's all Hotmail users that're having this problem.
I didn’t have this issue creating an account or buying the game, activating, etc. it’s only password reset that doesn’t work. I receive all other emails from bsg.
I'm on Yahoo, and I just got a reset request within seconds of making the request. Either contact Hotmail to figure out what's going on, or just continue making the requests to see if it gets through.
no-reply@escapefortarkov.com is not blocked on my email. its on my trusted senders. ive contacted microsoft. theyve said to contact you. its fine if you cant help eventually bsg support will respond to my ticket from the website.
Hey guys, chiming in here to say i am also waiting on a Device ID email... paid for the pre-order 4 hours ago now, still havent gotten any emails. Like the people above, am using hotmail, also applied fixes to safe senders list, etc etc.
i was able to log into the website earlier, now i am prompted for the Device ID page there too
So, cant access my account anywhere after i pre-ordered. No issues before lol
I’ve been trying to figure this out for the majority of the day. Have literally gotten nowhere with it.
- I spoke on the phone with Microsoft. They told me I need to speak with the outlook support team.
- I spoke with the outlook support team. They told me I need to speak with the hotmail support team.
- I spoke with the hotmail support team. They told me I need to speak to the Microsoft support team.
- Support@battlestate whatever the email is.........has not responded to a single thing as of yet.
And it’s been over twelve hours since I sent the email to support for help. I’ve read on reddit about this issue and people not getting a response for weeks and then being bombarded with hundreds of password reset emails.
Found the same stuff
just glad im not alone lol
Been in IT for 10 years, could have told ya what Outlook and Microsoft support would say... 😃
and i agree with them though, highly unlikely that they're the cause.
Been gaming for probably 20 years with my outlook account used as a main email, never ever been an issue before.
Same here for the gaming email. Never had an issue.
Hi there, is there a way to report players in this game?
@spiral monolith What is the nature of the report?
@unkempt crane Cheating, I was just wondering if we could report people on forums or somewhere else with proof of course.
Yes, on the forums, with video evidence. Let me get you the forum link.
Thanks
For anyone with the hotmail issues....this is the response I just got from outlook:
If you've tried the solutions above and still aren't receiving messages from a sender, contact the sender. Let them know that:
Their email isn't being delivered to Outlook.com.
THEY should contact Microsoft support through postmaster.live.com.
I'll be sure to mention that, when the respond to my support email
@distant whale do BSG even care for the support mails?
not from what ive been reading
Someone wanna help me understand pci e cables?
Hey I'm getting stutters and in some places frame drops, is that normal for the game? Just wanted to confirm if thats the game or my GPU.
Is there any solution for the hotmail email issue yet?
id like to know this too
If you use one of the domains hotmail, outlook, live or msn, we recommend you to contact with Microsoft support service, notice, please, that your problem is connected with our request SRX1474153869ID, which one Microsoft don't solve.
We can also reccomend to change email to gmail, for example.
i cannot change my email due to needing an auth code and i cannot get the auth code as my account is linked to a hotmail account
Same, this is kinda funny. Alot ppl cant change their mail because they need an code. Im try send Microsoft an email.
how long does it take for someone to answer a support ticket on the forums
Im try using that Live Chat xd
They said i get an answer within 6 hours
I'd rather just have a refund at this point
I own this game since years, but it sounds like BSG cant do anything at this point seems like a Microsoft problem
@brisk bane how fast is BSG able to change our emails? Latlely i heard alot ppl dont even get an answer from them
@robust laurel
What's your specs and what settings are you playing on?
guys My fella Started BSG lancher, But He say "nothing happend" How can i help him X(
@brisk bane or any BSG representative. I saw what @grim hatch posted in chat. I have been in contact with Microsoft support and they say that Microsoft support ticket SRX1474153869ID has been closed. They recommend that your Technical team consult https://sendersupport.olc.protection.outlook.com/pm/troubleshooting.aspx and fill out the domain white-listing form located at: https://support.microsoft.com/en-us/supportrequestform/8ad563e3-288e-2a61-8122-3ba03d6b8d75. This support must be filled out by Battlestate Games because they are the originating domain. For the rest of us discord users on hotmail - it is out of our hands unless you change your email through BSG support.
Hello I have a problem, today I downloaded eft for the first time but i couldnt launch the game its says: "data folder not found" what should I do? Please help me
@glossy pivot if I every would get an answer from BSG I would like to change but, I guess I never will get one. I cannot play since days hurts
@clever sleet You should write to us via gmail account. We will reply as fast as it will be possible.
Try uninstalling and reinstalling the game again, just make sure both the game and the launcher are in different folders.
@frank elk
I just bought the game and did not notice that hotmail does not work . now i wanted to start the game and it needs an ID but i cant enter it as well hotmail does not work ^^ how long does it usualy take support to file the ticket ? or is it best to just drawback the money and rebuy on a new account ?
@gray niche Hard to say when they will reply. It is nearing the end of the business day in the UK where BSG is located. You could submit an email to support@battlestategames.com but the drawback and rebuy method would probably be faster.
That shouldn't be a problem, but try putting them on the same drive.
@frank elk
Ok thanks man
You know hebrew?
ye
Oh shit
@glossy pivot i just checked it says i am not allowrd to refund it tho how cool are the devs with it when i force refund it ? idk
@gray niche @glossy pivot
If you back charge, Xsolla will likely blacklist you.
I wouldn't do it then. Best you can do is wait. I wouldn't risk getting a ban.
cant they state very big and clear that hotmail and outlook should not be used 😦
Intel Core I 5 8600 3.1 ghz
Nvidia Geforce GTX 1060 3GB
16 Gb RAM
Windows 10 pro
Gigabyte b360 ds3h
It used to not be a problem, something changed with BSGs email provider and now hotmail is freaking out.
Now I know I kinda screwed myself with the 3GB Vram so that might be the problem so I just wanna be sure.
@robust laurel this is very much normal at the moment. The /r/escapefromtarkov subreddit is always complaining. Just realize its a beta version of the game.
@robust laurel
What settings are you running the game on?
Relatively high.
Oof with a i5-8600? Try going medium /low
@robust laurel
Drop view distance and shadows to lowest, everything else to medium.
Right thanks.
anyone get stuck in the first loading screen?
Used to. @nocturne belfry make sure your video drivers are updated and verify your game files from the launcher.
People who still have the hotmail issue, to expedite the process make sure your email to support@battlestategames.com contains the following:
-
Full screen screenshot of pre-order from your payment system or online bank. (With personal info censored)
-
E-mail address that was initially used for registering the account, and account creation date.
-
History of account username changes.
-
If the account has access to the game, please provide the playable character name as well.
^^^ That is if youre getting them to change your email address
@gray niche @clever sleet @karmic kettle
yeah I just updated my drivers last week
Go again. I had mine update yesterday.
why are all the servers shit
@brazen thicket
EU servers have the most traffic, especially this time of day, so their gonna be hot garbage.
@glossy pivot like i know all the nicks i had
Hey that's just what they ask for
aight, its weekend. im waiting since 4 days or so for an answer
didnt get one. so i cant play tho another 2 days
loving it
SOMEHOW i got an email. and im able to login
It appears to be fixed.
anyone have a bug where you cant shoot your weapon?
yeah i died before i was able to do anything like that
since i was in labs
has anyone had problems with the computer waking up in the middle of the night and the internet being slow after getting the launcher?
I also got my email just now, just a few minutes after requesting it. Thanks, who ever worked on it! 😃
PeacekeeperBOT05/24/2019
Hello @brisk bane,
We do not take reports of cheaters here on discord.
In order to report a cheater, please record your game and post the video in this topic :
https://forum.escapefromtarkov.com/topic/98098-cheater-video-report-megathread/
Please refrain from accusing anyone here on discord to avoid provocations and conflicts.
Thank you!
because it would crash the fucking discord
I installed the game in the same drive but in different folders its still happening, i tried in the same folder its still happening, i tried in different drives is still doesnt work
Windows 7 in 2019 LUL
Atleast its not xp
I reinstalled like 6 times
@frank elk have you tried just starting the game via the EXE?
Yes even through admin
where did you install it? would you mind showing me the entire path to the tarkov exe?
Sure wait a sec
my "data" folder name is totally different from yours for some reason
ok, try renaming the "Escape from tarkov data" folder to the same name as you get in the error message
"ESCAPE~1_Data"
I did it then the launcher said that i need to repair the game
Yes
have you removed all the temp files from %appdata% and the registry when you reinstalled?
there might be some sort of error in a config file that gets reused when you reinstall
No
ok, lets try that then
No i have found thanks
❤

highlight me if you run into any trouble
K
Ummm this is a weird question. I may have just been killed by a cheater.
Where do I report him?
Hello @fossil bloom,
We do not take reports of cheaters here on discord.
In order to report a cheater, please record your game and post the video in this topic :
https://forum.escapefromtarkov.com/topic/98098-cheater-video-report-megathread/
Please refrain from accusing anyone here on discord to avoid provocations and conflicts.
Thank you!
Hmmm didn't record it. I guess I'm out of options.
Thanks though.
I just heard my character reacting to pain then dying. No gunshot or wheezing bullet.
Might have been just a silenced weapon with a subsonic round, but I'm not sure.
So there's no use to using subsonic rounds with silenced weapons?
Oh gotcha. I'll try to avoid them from now on.
anyone getting a lot of matching back end errors?
That usually happens when servers take hard dumps.
Hello, im having trouble installing the game from the launcher and keep getting this error.
Asked here many times before, and asked support team, no help.
I have a physical and pagefile memory leak with this game.
No other game this has ever occured for me.
If i open the game, and sit in the menu, press nothing, and alt-tab for hours, nothing will happen
But as soon as i load something on my ram, ex: Items, maps, shit like that
The leak occurs, and slowly my pagefile clims to 90+ % and fucks everything up
Same with the physical ram, less extreme leak, and doesn't harm me, because memory cleaer fixes that, but i have no fix for the pagefile leak.
I've tried so much, reinstalling the game, tweaking graphics, borderless/fullscreen mode, upping my pagefile size
Nothing works!
My specs are: GTX 1080, Ryzen 5 1600, DDR4 16gb of ram, 60 gb of pagefile ram allocated, and my PC is in good condition
All my other games and even VR works perfectly fucking fine.
This is getting on my nerves because if i don't restart in time, my game will crash , or ill not crash, but all my other programs will cease to function and EFT will load EXTREMELY slow, and be super laggy, which has caused me to be teamkilled multiple times, it just happens now in labs because of this bullshit.
Please, i beg for help at this point
I'm gonna see if i post this on the forum as well and try to seek assistance
If you have ANYTHING DON'T HESITATE to @ me, DM me, or speak here, or on this forum post PLEASE AND THANK YOU LADS!
https://forum.escapefromtarkov.com/topic/100161-pagefilephysical-ram-memory-leak/?tab=comments#comment-1478617
REMOVE LAB CARD, that useless and dosent give me any motivation to play
- This isn't that kind of channel.
- Lab keycard is fine, just play things that AREN'T labs.
can someone please help me? i want to register and buy the game but this thing shows. please someone help me
Can anyone help me out? I just did a fresh install of EFT on my laptop, and now none of my buttons have text, like the login button is there, but no text, and when I go to log in, it loops everytime I press the button, and won't log in to install the game.
@quartz wind Try reporting that problem through #547868292686151695
I have. I'm awaiting a response now.
@knotty mirage i have the same problem
@quartz wind have you cleared out your EFT stuff in %appdata%?
I can't even get so far as to actually install EFT. I get caught in a loop of that window on the launcher, so the game hasn't even been installed yet.
open %appdata% in "run"
and remove the "battlestate games" folder or just rename it for now as a backup and see if any of that works
@civic tiger im using browser
im going to buy the game first
but i cant register
since i dont even know how to install the launcher first that's why i want to buy the game first in order to install the launcher
if i click the register/login that's what pops up
as of now, im still waiting for tech-support reply
@civic tiger i can register on the launcher by itself?
and regarding the 403 thing, Ive been told several times that its because my IP is banned
no i dont think so
Just a little info to you guys. If you have already posted your request through tickets, modmail or support you just have to wait for them to read the message. Take in mind it's Sunday, but I'm sure you'll contact back as soon as possible.
yea i just have to be a little more patient since the ppl working on it needs a rest also as well 😃
@civic tiger where to download the launcher? cant see it on their website
oh ok i thought i can download it without logging in, since im still waiting for the dev's reply
@knotty mirage
Sometimes the tarkov website gets a little pissy about some origin IPs, try using a VPN to get to the website.
@formal dagger what vpn should i choose? i dont have one installed on my pc
@knotty mirage
https://chrome.google.com/webstore/detail/browsec-vpn-free-and-unli/omghfjlpggmjjaagoclmmobgdodcjboh?hl=en
Some items in my inventory are not clickable right now i cant drag them or open up some cases or drag them any suggestions? i restarted my game checked for update
I have a problem where whenever The game has to load The map it freezes up and after a while works again
Any map its The same
@dawn finch
What do you have the game installed on and what're your specs?
Oof. FX series.
You're likely bottlenecked, the FX8370 is a pretty old chipset by now
That's actually the same exact cpu I upgraded from to my Ryzen 5 1500x.
@dawn finch
I would seriously consider upgrading to a gen 3 ryzen, that FX was outdated two years ago.
You'll see a definite performance bump, and you'll be set for the next few years.
I'm playing on an FX-8350 (liquid cooled), paired with a gtx 760 4GB, I get 30-40 fps on high and 45-60 on medium settings at 1080p. Just an anecdote to show the game can run on an older system. The game has crashed for me a few times (exclusively while deploying into the game itself from the menu), I don't have any video or graphical issues.
Oh I'm not saying it can't, I'm saying it'll run much better.
Ah oke
But The strange thing is
I never had this problem before
It always loaded fine
Random i would say
I also reinstalled The game again to make sure
It only freezes up when map loading gets to 100 procent
Yea, I'd say aging hardware or you installed something/ something updated and it's messing with the game.
im getting the error " file checkums does not match" upon finishing the download every time, anyone knows a fix? i reinstalled it 3 times and downloaded like 10 times
@vivid briar Try with #547868292686151695
ty
Anyone getting stuck on synching with other players?
hey guys, im curious if anyone else is having this problem, as of last night any time i alt tab it takes 3-5 seconds to tab in and out, before it was instantaneous, is there something i may have done to cause it?
my discrod overlay isnt working only on tarkov
Gotta toggle it on
Where you connected the game to discord there’s a little picture of a monitor with a \ through it
Just click it and it will work
Ye that
hello guys how do i gift a game to someone?
Afaik, you can´t
@shell turret
There's literally a 'purchase as gift' option on the pre-order page.
Welp, was there only one time 😛
Sherpas are there for ingame stuff
FUCKING HATE THIS game look at memory cleaner
I've tried so much shit to fix this issue
This bum dum fuckin ass wipe memory leak is fuckin with my shit i just wanna play EFT
it was at 100% but i was in the middle of closing my game
So it went down a bit
I've done everything Damiano the tech support lad has told me to do, none of it has helped
Done some shit regular lads have told me to do NOTHING is fixin it
Restarting my game, fuckin with the pagefile amount, blah blah, NOTHING works
Please dear GOD if anyone knows a fix i wilL LOVE YOU!
heyo. my buddy purchased tarkov yesterday. hasnt received an email and his card is charged. fix?
Aye yooooo eft staff! Ive got an issue.. My eft wont install. I had to delete all data because my game crashed and i needed to reinstall. Now it wont reinstall from the launcher. Help? My sn (login name) is jwye1989. I put in a support ticket earlier and havent heard back... Been almost 10 hours. Id appreciate the help! Thank you, i greatly appreciate it!
was an external drive involved at any point?
@vast zodiac
Depending on the region and the purchase method, it takes a little time for receipt email to go through. Does it say he bought it on his profile?
@strong hawk
Just so you know, there's no EFT staff here to handle support, it's all volunteer. What sort if error do you get?
My eft game was installed on an ssd. But not my hdd. I booted the launcher yesterday and got a could not parse error and it said my game needed to be reinstalled. I tried reinstalling it to the same folder and it wouldnt let me. Kept giving me a file checksum error. @formal dagger
@strong hawk Use #547868292686151695 to get support from the staff
@signal pike i did. Havent recieved anything from them. Been 22 hours now.
Let me check
Thanks for reporting
@strong hawk there's no entry in our #547868292686151695 Channel. Did you properly used it? Or was It modmail? This is different from game's support system
i am installing again tarkov because i changed my pc, when i start the dowload of the game at some point it will appear on the screen "user action required unable to dowload the file" if i check yes it will start again to dowload but after some time it will appear the same message again, how can i solve this ???
this happens very often to me. I click start button, then the game wont continue to load. Any suggestions? Thanks in advance
@signal pike i was using the games support, dude said earlier all yall were volunteers to help.
@strong hawk Game's support is pro
@vivid briar Game Support Team are profesionals. If you need more assistance about that use modmail. Please, leave this channel clear for support purposes.
Anyone know why it takes my game like fucking a hot ass MINUTE to close and i cant do SHIT while it does so
I can't alt tab to anything else so i cant use fuckin task manager
I can alt tab, but clicking on another process just put me back on my not responding and "closing" tarkov
It gets to the fuckin point where i have to sign out, stop signing out, to fucking close EFT
fuckin bullshit
im having an issue with tarkov crashing for using 85 90 percent cpu
im having trouble with desync alot and havnt found anything useful i havnt played that much but most my time is restarting the game cause of desync
@low current Everyone gets it, its fuckin GAY
Ok 🤣
@low current
The level of desynch depends on the stability of the server.
Hi, I don't get any messages on e-mail to verify my e-mail, what can I do?
@fringe stream
When did you send for the verification, and what email service do you have?
@fringe stream Use #547868292686151695 service or contact game's support through the launcher
the problem is that I can not log in cuz i had windows update and it restarted my ip
and logging in requires a confirmation of device ID
Is there A different way to buy the game? like not off the tarkov page? i cant get payment to go through
@vivid briar Reset your computer completely it used to take me 9 minutes to load into a raid on customs and I would lose 40 frames by just aiming done my sight. But now since I reset my computer I load in on time 95% of the time now!
@teal fossil No thanks bud!
Had somemadlad try to tell me that before ;/
I did it but I chose the option to keep personal files and I redownloaded EFT and now my game works so good
Why do all the people who tell me this act so cheerful.
Because its a easy fix sadly..... , Also whats the reason for bad backend matchmaking error? is there something i can do about that noise?
@broken turret badgame.jpeg thats basically why
So i gut an issue with my game, i reinstalled the BSG Launcher and tried to login again but it said my password was wrong, so i did a password reset. After that i tried to login again
but it still didnt work
even though the password is correct 100%
password change takes time for the game to get updated with the new password. give it like 10 minutes.
Why do I get a glitch on my map when I open it? It turns completely white.
how can i get rid of memory access violation?
<@&521631248536305664>
I have 16 GB of ram and 20 GB swap file
I already checked the ram extensively with memtest86 and it's OK
happens frequently
?
?
@vivid briar you should open a ticket in #547868292686151695
there is a mistake on ther german eft wiki, where can i report it?
just change it
I can just change it?
yes
lol okey, thanks
okey, didnt know that... thanks (never really use wiki's for that reason i dont know such stuff lol)
@ornate matrix we're still under construction since we are only 3 "core" editors by now, if you find something either edit yourself or tell me
or come to the wiki discord and report it there to us ^^
yeah, just changed it myself.
Is there a way to pay for this game on another payment system? I’ve been trying to preorder for 2 days but it just won’t accept my payments
@tranquil swallow
There isn't. You didn't get anything from Xsolla?
Well last resort, I can buy it for you but we'd have to transfer the money though goods and services on PP for both our protection.
Having a problem when trying to reinstall
gives me a message "Unable to load the file "http://cdn-11.eft-store.com/ClientDistribs/0.11.7.3333_4555ad24-29da-4902-8211-0822fdaa5a22/Client.0.11.7.3333.zip"
@formal dagger ill probably do that with a friend is what i was thinking
Make sure it's worth someone that's been able to buy it at least once though, just to make store.
Ok so i tried the live chat again, the payment went through. Do i get an email with directions to download or do i find it on the site
@formal dagger
Hello! My computer got the max system requirements listed on the page, however lately its been really bad preformance wise, is there something that changed, or is there something else i can perhaps do to sorta fix is (Related to FPS in raid)
Hi, I was in the top 100 of the ratings for kills and EXP, who is it that was meant to get the rewards? Thanks in advance
@tranquil swallow
Nice, and no. You'll get a receipt email, but on your profile there'll be a button that you press to download the launcher.
If it doesn't appear just relog
I relogged and still nothing, so quite confused
@odd tinsel
Sorry, that wasn't directed to you. Only the top of each category got the reward afaik.
@formal dagger Ah thank you, and my bad for the confusion haha! That's great though, but it would have made better sense for the top 100 to get rewarded too with something at least with the amount of players on Tarkov, it was bloody hard to get into the top 100 haha. Thank you though!
id like to report a potential hacker
!report
Hello @fossil bloom,
We do not take reports of cheaters here on discord.
In order to report a cheater, please record your game and post the video in this topic :
https://forum.escapefromtarkov.com/topic/98098-cheater-video-report-megathread/
Please refrain from accusing anyone here on discord to avoid provocations and conflicts.
Thank you!
Could anyone shed some light on how this works? 12x70 Buckshots
@chilly palm what do you mean exactly?
buckshot has almost no penetration power
so against good armor you do nothing as long as the armor has some durability left
the 1000 armor damage doesn´t mean you just shot down an armor with 1000 durability
Hmm, If it dosn't look fishy I guess I'm just ovethinking it
It doesn´t 😉
Okey, cheers @shell turret 
So I may have gotten oofed out of playing tarkov because the old HDD i was using broke and I got a fancy SSD to replace it with, and now when i try to install it it says that the drive that i selected doesn't exist. But there's no actual spot where I get to select where I want the BSG launcher installed
Can anyone spare some sage tech wizard wisdom? Can I just not play unless I fully reset my PC?
@steep basalt you may have to assign the SSD a slot for your computer to recognize it. unless the issue is just with tarkov?
Everything else installed just fine. It seems to only be an issue with tarkov and the bsg launche4r
(I installed Steam so far, a bunch of stuff on steam, GOG stuff, and a few classic disc stuff. But they all ask me where I want my stuff to go and I can just select my SSD)
hmmm...very weird
The BSG launcher installer starts off with whether or not I want a desktop icon, then just tells me to click install
If it means anything (idk, I'm just throwing stuff out here), the SSD is not my only drive. I have another smaller SSD separated for windows.
could be trying to install into that one but i doubt it, especially since you control where it DLs to
could it be that BSG knows it was on another drive? like based on your account?
that'd be weird though
Yeah. I guess I'll make an official ticket for 'em
sorry i can't help more mate!
It's aight, thanks for shooting a message anyways :)
@steep basalt
Did you initialize the drive?
Yea
I mean everything else runs on it so I believe I did, I hooked it all up well over a month ago

I'm pretty sure I did anyways
That's bizarre.
Like, nothing else has this problem
Granted, everything else asks for a location
I've been playing a buncha other stuff for a while on this setup and never noticed a problem with it
Also everything else sets the default install location on the new drive
Wait, support answered my ticket
I just got a download link to a packaged version of the launcher that I can just unpack wherever
Holy crap this was a fast response
@wet coral
None of them are tech support staff, is there something you need help with?
How can we help you ?
On June 14th, my account was stolen by others, I immediately launched support, so my account was banned.
He stole more than 2 billion of my supplies, and I immediately initiated a request. I hope the official team can compare the machine code at login to prove that my account was not used by me. And I hope that I can ban the illegal login of my account and delete the stolen goods, but after a few days, I only received one ban.
and you open a support ticket like i see.
ok, the importand steps are already done. If your acount was hacked you must report it to our tech support.
ok, and you don't get any response ?
Maybe you don't believe what I said, and I don't need to unblock my account. I only hope that you can punish the most severe punishment for the person who steals my account.
The mail that was ban was received two hours ago.
hello?
Hello,
Your account was blocked so no one has access to it anymore.
We won't be able to track and delete items solen from your account.
I will get in contact to see if we can find who connected to the account but it would lead to some long investigation for not much results even if we manage to compare IPs for example.
But before the blocked, why didn’t there be any investigation?
Because every time a new hardware connects to your account, we send mails with all the information to let you know about the new PC connecting on your account.
But you gave access to someone else on your account right?
yes i did
When the archive was reset, someone who didn't buy the game wanted to experience the game, so I gave my account to him.
At the same time, I also suspect that he has stolen my supplies, so I hope that you will investigate this matter and punish him.
We do not investigate every new connection on every account, this is not soemthing we can do.
By giving access to your account to someone else for such purposes, you went against our TOS as such, you got banned.
We can not take action about your stolen supplies as well as you let the user in your profile.
You pretty much gave your items to the user by letting him in and going against the TOS
So that person will not be affected?
There is another question. If I buy the game again, will it be affected?
@grim hatch 🙄
@grim hatch hello
can you give me a answer?
I'm pretty sure he got something else to do
so said
@wet coral
As long as you don't break TOS again, you will be fine.
@formal dagger thank you
You are not allowed to buy an other copy of the game if you get banned no.
We don't ban to get you to buy the game again and spend more money, we ban because you broke our rules and we do not allow you in the game after doing so.
If I recreate my account and guarantee that it will not violate TOS?
I just got an error when trying to sell a weapon case and I lost the case while gaining no money
Never mind. I disconnected and reconnected and the money was there
can someone explain overall visibility and object LOD quality to me?
do they matter for spotting players?
or just environment quality?
i.e. if i have them on low, will the players become invisible at long range?
@obsidian salmon
hey, I just invited my friend to this discord but he can't see anything except for the "welcom to tarkov" section and the "create a temporary vc" section. Is there anything I should tell him to do?
Accept the rules
Anyone wanna try and help me out?
Im trying to reinstall my game, finally got internet back and it wont let me install to my c drive or anything.
Nevermind i think I just figured it out.
Mkay so sadly support's initial solution to my problem didn't work yesterday, so here's hoping I can find some download of the full launcher to shove it in somewhere and maybe it'll work
:<
I was wondering if it's possible to get the launcher folder from somewhere? Since that's the part I can't install
What's EOD ?
most expensive edition
If you don’t want to spend 100 bucks get one of the other two editions
^
@neat sluice
Wait for a sale.
They always have one for black Friday, and I think they have one in October too
i keep getting a error when i try to re install tarkov
hey im having the issue of a download file checksum does not match
when trying to install eft
Hooow would I uninstall reshade, Since, ITs apparently getting banned?
I'm trying to be an honest colour blind user over here and apparently it's getting banned
the easiest way delete everything and fresh reinstall
I thought that was just rumour. is there an announcment?
theyll announce when it will be banned
The only confirmed things are their gonna be doing something about it, and if it's gonna get Banned, they'll give advance warning.
@floral temple
So you're fine for now, they also did address color-blind options in the newer dev log so hopefully it won't be a problem in the future.
Color blind options dont help with actual visuals
The sharpness filtering helps me distinguish colours a lot more
You can also do that through the Nvidia control panel, I don't know about AMD afterburner though.
im having problems downloading the game, it keeps downloading the launcher and other things to my c drive but it doesn't have enough room and it messes up the download and i cant get it to go to my D drive
fucking cheaters on the labs
Hello @obsidian salmon,
We do not take reports of cheaters here on discord.
In order to report a cheater, please record your game and post the video in this topic :
https://forum.escapefromtarkov.com/topic/98098-cheater-video-report-megathread/
Please refrain from accusing anyone here on discord to avoid provocations and conflicts.
Thank you!
Provably incorrect. Me, Shoot, and GTB got aimbotted by a EOD the other night. First hacker I'd seen on a very long while.
Only option I saw for support was voice chat, ty
Just bought the game decided customs with a scab would be a good first run. After all the loading, sever connection failed. Reconnected 5 times before I got in, ran around for 30 seconds got disconnected, reconnected again 1st try, disconnected again after 10 seconds. Loaded up factory on my main character, loaded in first time, played for a minute and disconnected, no option to reconnected. Loaded into customs again on main charscter, loaded on 1st,disconnected after some sever rubber banding.
@atomic pivot If you haven't already please open a support-ticket on the Discord server. You can do that in the #547868292686151695 channel. Just follow the instructions there. Alternatively you can check the technical-support section on the forums here: https://forum.escapefromtarkov.com/forum/109-technical/
Hi, I'm new to the discord and almost new to the game. My computer has almost all of the recomended minimum requirements besides the RAM. It says to have the 6 gigs but I am just short and have 5.70. Will this affect my gameplay a ton?
Cause if it will I wouldn't want to waste my money because my comupter is doodoo
i have 16G RAM, but the FPS is unbearable at open maps
oof
Inside the building,my PC can reach 120fps
sounds like something in wrong then
So that's a no?
yes
wouldn't recommend playing it with less than 8gb, and even that isnt really enough
Alr thank you for the input!!
nvm, just read the previous comments...
do you guys bann hakers or play to win guys ???
nothing is pay* to win
As BSG catches and confirms them, they ban them.
Anyone git a healing animation bug? I tried to AI2 and the animation is stuck even after reconnecting. Any known fix? I'ma die this labs run, can't do anything.
btw if you spam a weapon swap it will unstuck the animation
can't heal the rest of the game though, all of them get stuck
Is the invisible scav bug going to be fixed? Its been happening frquently lately, I play on Australian servers if they are the issue.
It especially happens on Shoreline.
The issue is that the SEA servers are garbage and BSG knows this.
Fair enough.. Could a VPN work to connect to American servers then?
What region did you buy your copy for?
USA since it also works here and that I'll want to goto America once I can.
Not because of this game but you know what I mean.
Ok, I suggest connection to Florida or NYC.
Thanks man.
I'll do it after a raid.
Well I died lol, but you know of any software which limits a VPN to certain programs? Since I'd preferably not want the same IP address as other stuff for more privacy.
I don't think you'd need a VPN, you should just be able to change your connected servers on the launcher if your connection is good enough.
I can't which is the problem, they're more than 150ms ping and I can't change to any server regardless of ping on the launcher for some reason.. I had that bug for ages.
*which is another problem
I forgot to mention that I found a VPN which can do what I need, I'll tell you how it goes.
is anyone having trouble opening the launcher?
frick
Yeah loads are, including not being able to access the website
alfie
okay thanks and yes?
yeah thats what im getting at the moment
FeelsBadMan
im not
Is there any fix available yet? Or news? I can't log in either.
No, still fixing it
Haha what a question
no, obviously not the devs
im in here it is just really slow
Ime stuck on loading screen in launcher
Yeah it worked earlier @formal dagger 😃 Sorry I forgot to tell you before.
So i getting " Error checking the launcher update
Error retrieving link to launcher package " while starting the launcher
am i the only one with this problem ?
well im not on twitter so thats why i missed it
@nocturne walrus still not working for me
well i did't get a timeout this time
@nocturne walrus what sevs you on
Auto Eu
cant launch the game
Ime on us east still not working
maybe wait 15-60 min
you loaded 338 into an ak mag
im getting the error "file checkums does not match" after finishing installation, anyone know a fix?
@vivid briar that happened to me a bunch of time until i turn off Window Firewalls, Anti Viruses, and gave launcher Admin
i tried it with admin and anti virus but not firewall yet
but my firewall is connected to kaspersky so i guess when i turned that off it turned both off and didnt fix anything sadly
@glossy wing
Anyone know how to move a the game to an ssd?
reinstall
Any ideas ?
Does anyone know how to fix this issue
If anyone can help then please ping me thanks
@graceful osprey idk jack about this game yet but are you using a vpn?
lemme see what happens when I go to the same page
I got a cloudflare check page so maybe they're being DDoSed or something
you're sure it doesn't have anything to do with region
yeah I got one too
it just gave me a captcha
try with a different browser
are you on a network with a ton of traffic or something
maybe its being careful because of the thing this morning
Everyone is sleeping so no one is connected to the internet except me
Slovakia
My friend is from here, plays the game and everything works for him
so
idk
are they going to update unity in 0.12 and plants rework ?
Thanks anyways, I have legit no clue how this happened but it just did.
Someone else than can help me with that problem ??
Is there a rule against instantly teamkilling when starting a raid? (Read the rules and not sure if i missed/misunderstood anything there)
Rule for the discord that is
@empty shell
If you've got footage with the discord overlay on, he offender can be banned from voice.
Nice! Thank you for the info
Anyone here playing on linux without crashes who is willing to share settings? 🙂
Does linux even support eft
There is no native client, no, but it is possible to make it run using wine and lutris.. There are currently some issues that make the game crash at almost every raid start, though..
Idk what’s going on but tarkov has been acting up. I can’t get through a game without disconnecting and it won’t let me disconnect sometimes I even try to alt f4 but the game just doesn’t close.
Dose any know how to fix the lag when open inventory in raid🤔
Other map is fine, shoreline is real bad. I did the high DPI thing.
Anyone
?
Never had any issues like that... Does it just take a few seconds until the inventory opens?
That shouldn't be an issue then 😄
I assume you also got a GPU with more than 4GB VRAM, right?
Anything like reshade or nvidia freestyle?
I tested without reshade. Fully deleted
No lag with hatchet on any map. Lag on shoreline with gear, other map no lag.
You can try to close the game, go into this folder and delete the folder named "Battlestate Games": %LOCALAPPDATA%\Temp
(just copy and paste the path into the file explorer)
Ye man thanks a lot. I will do that when I get home
Just a random guess, since it seems like this is where all the icons are saved temporarily (the pictures of all items etc.), maybe it helps..
I was thinking it may because overclock CPU/GPU, or my windows.
If you think it is because of windows, you can also try this command (windows command prompt as admin): sfc /scannow
Has anyone here screwed my WIFI adapter up? Its rather suspicious that right after seeking help on here for using a VPN to change servers yesterday, my computer hasn't been able to identify my WIFI network... I can't use Ethernet also if you tell me to.
I mean, if you don't set up certain VPNs right it can screw with your internet adapters.
So you, as the end user, may have done goof'd.
Well I used Express VPN where it does it all automatically... I done almost fucking nothing.
And just then, I put in the EXACT same internet addresses to get a static IP and I still have an invalid IP configuration, what the fuck..
I did that off the computer with the fucking router.
How do I fix this??
Sorry, I'm just so overwhelmed and angry over this terrible luck.
What did you do?
No, I mean what did you change?
Oh right, sorry.
However, all I fucking did yesterday was use Express VPN which automatically sets it up right? And all I did was change a few settings which tell it to only use a VPN on Tarkov and something else I can't remember but I know it had nothing to do with my adapter.
That's all I've done, anything bad about it??
anyone else stuck on checking game?
I assume you uninstalled any VPN software?
You could try this: control panel > set it to large icons in the top-right corner > click on "network and sharing centre" > click on "change adapter settings" in the top-left > delete all connections you see that don't seem like your actual wifi adapter connection > double-click the last available connection > click on properties > double-click "internet protocol version 4 (tcp/IPv4)" (not the checkbox, just the name!) > set everything to automatic > restart PC
Would that even work if every other adapter is off right now?
Disabled adapters should be saved iirc
This problem still persists when the VPN is 100% off.
IIRC?
What does that mean?
if I remember/recall correctly
Oh right.
But honestly, I don't know how it can be adapters if they're completely off..
They are just called "adapters"
I know?
That's not the point.
Its that I doubt those things would've done much because they're off right now man.
All of them EXCEPT my WIFI thing are off man.
They been off the whole time.
Yeah, this is what I mean
The vpn software could have messed with the adapter settings of your wifi card/dongle
Yeah but why reinstall it? That'd trigger it again..
It can't keep applying the settings if it's off.
reinstall? Where did I write that?
Well uninstall sorry, it'd just be a waste of time.
I don't want to fuck around :/
Why do you even want to use the vpn? If it is just because of the server region, you can change it in a config file..
I couldn't change it at all in the launcher and every server near me is terrible.
That's why.
I can't go onto servers 150ms from my location according to the IP address...
There is a file called "settings" in your appdata > roaming > battlestate games > bsglauncher
Okay but does it work for servers more than 150ms away from me without a VPN?
Sure
Okay but are you sure uninstalling an inactive VPN will even work?
Sorry, it just sounds very illogical.
I don't want to waste time.
I wasted enough time on this shit man.
The vpn service you are using comes as/with a software, right?
Yes but do you not understand that its INACTIVE?
Yes, I do
I said it so many times..
But it could have changed the adapter settings of your wifi card/dongle, which, depending on the vpn, could cause issues if the vpn is "inactive"
For fuck sake... How in the fuck would it prevent anything if its completely off? How?
Are you purposely misunderstanding me?
You do not have the software running?
That doesn't mean it automatically changed back your adapter settings when you turned it off last time
Exactly, it can't.
Which is why I recommended you to check and change it manually
"You could try this: control panel > set it to large icons in the top-right corner > click on "network and sharing centre" > click on "change adapter settings" in the top-left > delete all connections you see that don't seem like your actual wifi adapter connection > double-click the last available connection > click on properties > double-click "internet protocol version 4 (tcp/IPv4)" (not the checkbox, just the name!) > set everything to automatic > restart PC"
I would but I'm worried it'll be a waste of time..
It can't do shit if its off.
I tried changing whatever it could've changed.
Did you already try exactly what I wrote? If you don't try, how do you know it may or may not be a waste of time?
Because its illogical?
For me, it seems quite logical, especially since you said it can't change it back a few minutes ago
How does deleting something nothing to do with this right now and setting everything to automatic when it was there already?
Change back what?
The adapter settings
No.... Its not preventing me doing that.
Are you even trying to listen to what I'm saying? :/
Yes
I just feel you're trolling me.
I feel the same about you tbh lol
Neither am I
You seem to just be giving me pseudo-help instead of trying to listen to what I mean.
But I don't understand why you don't want to try what I recommended
So many fucking people misunderstand me all the time.
Because I wasted so much time doing stuff which didn't work.
If you don't try you can't solve it
And that I TRIED automatic IP configuration.
Did you even see me say that my computer could not automatically get the configuration??
This is what I mean by being misunderstood.
Am I too complex for you or what?
So you already tried exactly what I wrote?
Part of it...
And what part did you not try?
Deleting the adapters because they're already disabled...
How can they do anything? Sorry but I don't get it.
Or did you look up this issue without much context?
This must have been a misunderstanding then, you said you deactivated it using the vpn software
What do you mean by deactivated?
I'm not sure if you mean the product key or disabling it.
Let's try to recap.. You installed a vpn software and set it up using the software, right?
Yes.
Then when you disable the vpn using the software or close the software, your internet connection doesn't work anymore, right?
No, it randomly started when Tarkov went down yesterday.. The VPN was on but it was also rather suspicious :/
What was suspicious?
The time it screwed up.
And now it doesn't work anymore at all?
If you mean my internet, yep..
Not even with the vpn software running, right?
That sounds like it could be that the vpn software messed with the adapter settings and now refuses to connect to the vpn server.. What I said before: Uninstall the vpn software, remove all additional adapters and set everything in the last existing one to auto
That should get your internet working again without any vpn, if it is really because the vpn did something with those settings, which it probably did
What do I do if it doesn't work?
If it doesn't help, you can check your windows settings, there is a vpn-menu there, too
Sorry, I just have such a short temper with these things.. I stupidly overreacted over this problem yesterday since it was so stressing and still is.
Yeah I know but nothing was in it.
Well nothing set.
Any suggestions?
What I said
I don't want to get super worked up from this.
No... I mean not stressing about this so much.
It just reminds me of how weird my computer can screw me over.
Give me two minutes, I am quickly putting together an image to make sure you know what exactly I am talking about
I'm not talking about the solution, its okay.