#community-support

1 messages · Page 433 of 1

analog gale
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yes me. shorline, cottae safe key

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but other keys do work indeed

main mirage
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@signal pike some latam players also getting this error

dark lily
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Na is getting the same

plucky rose
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Im getting the system.exception error as well.

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Playing from east coast North America

celest mist
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exception of type system.exception was thrown I'm getting this?

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How do I sort this ?

severe leaf
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Looks like it's a BSG thing right now

signal pike
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Please, we're working on it. Send a ticket through the launcher and attach your logs.

brittle sun
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exception of type system.exception please help

celest mist
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@signal pike has this got something todo with the key bar in the gamma?

brittle sun
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rip gear

cursive osprey
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What's this error, i can't play cuz of it

signal pike
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Not as far as I know. Please, be patient. We are reporting this issue.

brittle sun
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heeh 170$ game....

old creek
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Hi, can I ask for help please?

signal pike
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Yes, of course

dark lily
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Cant play reeeeee

charred jay
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Interchange is bugged

celest mist
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@signal pike yer no problem just wanna help yous with the problem if I can

charred jay
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I believe it has to do with Interchange, I am able to go into other levels, @signal pike what level was it?

old creek
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Deployment on both SCAV and PMC seems not to be working?

signal pike
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We are aware that some users have difficulties with entering into the raid, and we are working in order to fix them. Please be patient, devs have been informed

cursive osprey
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Exception of "system.exception" has been thrown. Isnt there problem in a code of this game?

old creek
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Thank you Noisy Cosmos

brittle sun
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exception of type system.exception prob gon take years to fix

ripe iron
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connected as scav now

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met players and died

signal pike
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About "system.exception": Problem resolved. You may need to restart the game

chrome kite
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Would there be a way to add on to my standard account to get the lifetime access to future DLCs and support the development, without the larger stash and container? I like playing on the standard size now (at least until the game allows it to grow through progression). Basically, I want the EOD without the stash/container perks...

signal pike
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@chrome kite Just use the standard and half the stash.

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AFAIK there's no other way than EOD

chrome kite
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ok, thanks

night bison
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I cant join any of the raids 😛 only get disconection server after 30 sec

signal pike
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@night bison Please, try restarting the game

night bison
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done that, and reset of pc

signal pike
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Do you have any message?

night bison
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had it for 5-10 min, but i can load in now 😃

serene roost
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The process cannot access the file '?\C:\Battlestate Games\BsgLauncher\Temp\EftClientDistr.0.11.5.2753.distr.tmp' because it is being used by another process.

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how do i fix this

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on installation

main mirage
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@serene roost run the launcher as administrator

serene roost
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thank u

dark lily
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Mosin needs to fucking go

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Honest to god

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Its a broken weapon with 100% accuracy 1000m range and a bullet that pens level 5 armor with a frag chance of 20%

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To instakill

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its 28k

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thats it

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LPS is a worthless round irl

fossil bloom
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mosin isn't op, lps is

void spruce
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I am still getting lag when i get into a fire fight!!!

main mirage
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@serene roost it worked?

small laurel
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launcher isnt actually launching anything...

main mirage
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@small laurel try run the launcher as administrator, it solves most of the launcher problems

serene roost
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didnt work

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still having issues with the temp file

small laurel
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@main mirage it worked on the 6th try doing it, thanks?

main mirage
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Thanks for letting me know guys, sometimes it's just that, maybe not the case here

serene roost
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is there no help i can get?

marble hill
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Any update on register keys and safe keys?

signal pike
calm basin
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k cool

serene roost
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its not like theres an open ticket

jade root
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I'm getting salty now

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this stupid door glitch has been happening too much lately

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is it just me?

modest kite
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Door glitch?

jade root
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i get in a raid and whenever i open a door it closes after like 1 second

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extractions also don't work

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this has only happened on lab

modest kite
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Its a server issue

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Desync/Unstable servers

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Might be your internet but most likely just the server

jade root
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surely it's client sided bcs my friend didn't have the problem ?

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could be wrong tbh

modest kite
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Im almost certain its just a desync/server issue

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But i could be wrong as well

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Its tarkov, Who knows :p

jade root
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i accepted it in the beginning but now it's starting to really piss me off

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cause it's basically certain death

modest kite
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Is it in every raid you play?

jade root
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no

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if it was i would kms

modest kite
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Feelsbadman

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Or feelsgoodman

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Since it isnt in every raid

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But its probably just a server issue if it isnt in every raid

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But you could do a quick speed test to check your internet

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cant hurt

jade root
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my internet is fairly shit tbh

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but if my internet was the problem it wouldnt last for the whole raid then the next raid it would be all good would it?

modest kite
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Yeah

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Like i said, its most likely just a server issue

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It happens when the server shits itself usually in my experience

jade root
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hoping they can do something about it

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usually when i can play a lot of raids i don't care that much but when i have time for only a couple of raids it gets annoying to have a raid just thrown out the window

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anyway thanks for the help

modest kite
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Np man, Sorry I couldnt be more of a help

river valve
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Hey yall i am freezing on the loading screen after EFT launcher any solutions ?

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Have re installed 5 times

burnt trail
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did they add the new audio in?

obsidian salmon
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Steam audio

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no

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but they changed things with the audio

burnt trail
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ok

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ty

obsidian salmon
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so vertical sound detection is better

burnt trail
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i heard my friend taking about so wanted to confirm it

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didnt know they changed it

obsidian salmon
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Say in the mall gunfire now doesnt sound like it is right next to you

burnt trail
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thats good

obsidian salmon
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and say youre above the garage you can tell the gunfire is down there now

wintry notch
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I have game edition issues. I purchased the standard edition of the game and then shortly after bought the left behind edition. I have reset my game profile but I still only have the standard edition?

obsidian salmon
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uhh @wintry notch you dont to reset to to upgrade

wintry notch
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actually correction, I bought the prepare for escape edition

obsidian salmon
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If you bought it should have just upgraded your version and sent the items to you by the chat

wintry notch
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hm I have been lied to then but that is a none issue. thing is my profile says standard edition and I have never received the items

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but I have the upgrade charge in my bank statement, I have been charged for it

formal dagger
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You used to have to, so it might've been out of date info.

wintry notch
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ah, also I figured it out Im good now

wraith steeple
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Anyone else stuttering worse then before?

formal dagger
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My stuttering has disappeared

olive robin
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i keep getting massive FPS drop or "freezes" and i am constantly dying because of it

dark lily
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I keep getting super empty lobbies barley any scavs at all

unkempt crane
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Go to the right places, then cycle around them, as scavs will respawn in waves at intervals within the raid.

dark lily
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Yeah i know

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There is nothing

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we roamed the whole raid until 5 min left

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Nothing

dark lily
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What happened?

steep basalt
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Heyy so uhh... I'm trying to get EOD, and Xsolla's temp charge is uh... 40 euros.

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What in the fuck

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Yup and it cancels the transaction because it said it's "not the right amount"

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So does anyone know how Xsolla's garbage works?

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This happened the first time too but then somehow everything froze on Xsolla and I got the game lul

little sigil
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Hello. Anyone else have the "Bad Backend Matching

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"Error when the game starts up?

marble hill
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Yeah thats usually on scavs

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From ehat i gather its when last player leaves the map as you are loading in.it closes the mapwhen last player leaves

native yacht
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Are they going to put more Latam servers?

ebon dock
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latam ?

native yacht
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latin amercian

main mirage
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@native yacht there's barely players in latam, why more if the only one is not even full? :(

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If the server is high populated then they will add more servers, that's how it works

native yacht
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Well, I guess I'll have to conform to 180 ms

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:C

main mirage
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We're on the same boat my friend

native yacht
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where are you from?

main mirage
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Argentina

native yacht
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jajajajaj yo tambien

signal pike
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@native yacht so your name should be BreadWithChorizocriolllo

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Bacon is too Murica

native yacht
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you´re right haha

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But i like beacons more than chorizo criollo

smoky cliff
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So

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is anyone else having trouble with NV Goggles

formal dagger
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What sort of trouble?

smoky cliff
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I've tried LZSH with both PNV-10Ts and the other one

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as well as an airframe

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but it ends up just looking like this

signal pike
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@smoky cliff Can you please report those problems through the launcher to Support? Attach your game senssion log and those pics.

smoky cliff
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k

signal pike
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Thanks

agile spruce
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hello, If I change my email can I play in thouse 2 weeks or not ?

rustic rain
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My keytool dogtag case and wallet all were uninsured when i logged in today as well as few other items but my guns and hatchet are still insured

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anyone else have this problem

obsidian salmon
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things in ur case get bugged/ shows they are uninsured but still are insured

rustic rain
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okay i was just hoping i didnt have to reinsure all of it

obsidian salmon
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happens with my pistol says its uninsured but i take the mag out thats still insured

frozen tundra
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got killed by invisible scav

fervent relic
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Stuck at synchronizing players. What is the issue oughta be?

odd tinsel
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@fervent relic I am having the same issue, just "Matching..."

signal pike
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Which server/region?

odd tinsel
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EUR, set to Auto match to the best.

fervent relic
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Same

signal pike
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If you get +4 minutes of matching, Please restart and try again. Don't forget to give feedback here

fervent relic
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It's fine now but it was just an odd problem that time

shell turret
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You can still find matches at 5min+

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But it is night rn in EU on a weekday

night bison
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Anyone ells having problems with the guns stop working, can’t fire or reload. Have to Alt +F4 and rejoin the raid to get it to work again.

unkempt crane
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Try Alt+r to check your magazine, apparently that works with some users.

shell turret
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Crtl+t also sometimes works (chamber check)

night bison
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non of that works for me

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but thanks for the tip

tidal agate
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Guys I can't open the safe on 321if I'm not wrong, in the third floor on west side in shoreline

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That after the new update

lusty eagle
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@tidal agate No safe or register keys work

tidal agate
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Oh

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It's a new issue?

fossil bloom
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yes

frank gyro
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Всем привет! Нужная помощь. Проблема такая - не могу войти в игру, выскакивает эта надпись, проверял на наличие обновление и ничего.
Hi to everybody! Need help. The problem is I can't enter the game, appear this picture, have chekced for update and nothing.

fossil bloom
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they upload an update rn

viral granite
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hotfix @frank gyro 20mins approx till back online

frank gyro
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Oh, I see now, ok, thx

viral granite
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np

crystal aurora
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every time I go to the player market I get an Item ID error popup with a very loud beep beep sound.

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anyone else getting this?

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only happens when I hit "Place Offer"

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already reported through launcher

faint flume
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Being told add offer could trigger the warning as well

sharp patio
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i managed to replicate it, seems to be happening with filter ledx enabled, and adding offer when it auto selects the ledx

sharp patio
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i think their hotfix has broken something 😦

analog gale
sharp patio
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yeah

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they deffinately broke something

fossil bloom
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is that a pp19 with pso

sharp patio
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when using flea market take your headset out cus that warning is so godamn loud

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also yes it is lol

fossil bloom
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never saw anyone using that

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i did it once, was fun

crystal aurora
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yea the warning sound had me jump like a frag had been dropped at my feet

fervent relic
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I'm having issues with sounds not synchronized with my friends

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My friend hear scav shouting and some shooting but I didn't hear anything and vice versa

crystal aurora
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Manager's office key still has the arm look really wonky when unlocking, not a big issue but I thought I saw it was supposed to have been fixed in the hotfix.

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just got an email response, bsg is aware of the trader bug

shadow portal
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Yeah my ears bleed, I would've appreciated a sound warning on the official note on the launcher

quiet crescent
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Is the problem with keybar fixed in this patch

night bison
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The cant shoot bug has happened to me 3 of 3 raids now. And 5 times yesterday. This need to be fixed NOW!

main mirage
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@night bison have you submitted a bug report? if that's the case, can you tell me how to reproduce this error so I can test it?

eager maple
fossil bloom
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because bugged

night bison
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@main mirage I have submitted a report, I run around with sa-58 where I switch from Single to Family, so if I’m going to take a guess. Its something with the switch fire mode.

fossil bloom
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from single to family, what

night bison
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single fire to Auto fire

main mirage
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@night bison thanks, I'll try to reproduce it once I get home

night bison
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thanks 😃

silent light
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Dont know where to put this, but before 11.5 I bought a 120 round box of US ammo from fence for 7 roubles. Of course, it's not a big deal but since it might be a bug I wanted to bring it to everyone's attention just in case something crazy pops up for 1 rouble on fence lol.

shell turret
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was it empty?

silent light
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Nope

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It was full

obsidian salmon
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Tbh US ammo is trash so 7 r ain’t bad

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I think it only calcuted the box price over the ammo

silent light
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that's what i was thinking

vivid briar
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someone was shooting me point blank in front of me and i wasn't hearing him shooting ... (i could hear my own gun shooting as well as other players, but just not that particular player)
is this is a known issue?

shell turret
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I don´t know if it is a bug, but after the patch I died several times before I heard the shot even from short distances

topaz eagle
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Im getting endless loading at the initial loading screen, I have tried everything I can think of.

rustic torrent
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Since today my friend's mouse cursor won't stay locked in the game for some reason

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Any idea how to fix? Dual monitor setup

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Alt-tabbing, clicking the game in taskbar, hitting esc or inventory etc. fixes people talk about on Reddit did nothing

golden kettle
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hi there all i just got the game today and Im getting endless loading screens once i click play i hear no music and have an endless loading screen iv tryed running as admin and compatibility mode and still isnt loading iv tryed uninstalling and reinstalling to no effect my drivers are all up to date any help would be appreciate thanks

topaz eagle
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Same here bud 😦

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Currently re installing on my slow ass internet so sucks to hear that probably wont work

golden kettle
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its sad buddy to hear that iv been trying all day i even have email them to no effect very sad indeed

topaz eagle
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Reinstall fixed it for me

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Hope you work something out man

noble kayak
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Been getting a ton of freezes again when ADSing on customs with an rmr and when taking damage every once in a while. Anyone else been getting this since the hotfix?

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Hasnt just been one raid either, it seems somewhat consistent

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Also, not sure if this is the discord chat for bug discussion. just the only one that says "support" so if theres a different one for talking about bugs, plz tell me 😃

fervent relic
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The stutter just keeps happening, it's shorter now but it's still there 😦

viral granite
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They didnt fully remove freezes, they just reduced the severity as far as I can tell

devout sedge
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I would say we must be happy with the update, only minor downsides but in my opinion they are on the scav behavior side, the scavs got few new bugs and glitches they do ive sent bug report from them but the stutter and performance fix is actually only good for me. Got to love it 😃

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@noble kayak had biggest problem with the rmr too with the stutters on scoping

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and if u want to make a change theres bug report option on the launcher before u press play button

quaint wadi
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I just updated now I don't own the game?

somber plinth
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Not sure sorry.

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However, what can I do about Tarkov crashing lots of times when I deploy into a raid as a PMC character?

mighty sigil
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Hello. Please redirect to correct dept/channel if I'm not allowed to send this here. This is an issue/bug report. See gif. Thanks 9-3-2019 758pm (GMT+10)

Edit: should probably mention, does not affect ingame performance or anything, but it just looked weird xD

frozen iris
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Is this a regular thing to happen?

signal pike
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@mighty sigil Please report that through the Launcher

still shore
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Hey why is my launcher downloading the new patch at 1kb/s when i downloaded the game at 10 mb/s?

sage zealot
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So I went to enter a raid at interchange, however after some time my game crashed, I forced quit it through task manager then reopened. I did not have the option to reconnect however my characters gear was all there with the exception of my keybar now not being insured for some unknown reason(it was in my pouch). I now cant seem to get into any raids, as I get stuck on matching

signal pike
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@sage zealot Your keybar was in the secure container?

signal pike
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@sage zealot Still having the issue?

sage zealot
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Nope it seems fine now, but I did loose my insurance off the keybar

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but I didnt loose anything so Its all g!

signal pike
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So your keybar was in the container ?

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and then after that you lost the insurance in the keybar?

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@sage zealot Sorry for tagging, it's for clearing this case out and see if there's any issue

fossil bloom
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guess it was in his container, yes

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...(it was in my pouch)...

sage zealot
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So I got kitted for a raid, my keybar was in my container and was insured as a precaution if I ever dropped it for whatever reason
My game crashed while the game was loading
I force quit and restarted the game
My character was not in a raid and I wasnt prompted to reconnect
My character had all its gear still on him my keybar was also in my pouch/container with all the keys in it, however it had lost its insurance
I tried to load a new raid after re-insuring the keybar, and was getting stuck at "Matching" phase(no crash, just 10min+ load screen)
I force quit again, and my character was still there with everything as it was and now everthing is fine the only the I lost was the 50,000rb from reinsuring the keybar

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All is fine now

signal pike
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@sage zealot which server?

sage zealot
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Sydney 2

signal pike
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Thanks for reporting. Please, send a ticket to support with your game's log if you are so kind. I'm going to foward this info.

sage zealot
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Sure directory for logs?

signal pike
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@sage zealot This one: C:\Battlestate Games\EFT (it's a folder with a date on it)

sage zealot
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yep Ive found it

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link for support?

signal pike
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@sage zealot Use game's launcher "report a bug"

sage zealot
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okie

signal pike
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Thank you!

silent light
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Another player's hatchet animation didn't display and it got me killed since I thought he was friendly 😦 I already submitted a bug report

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nevermind. how are you gonna have a bug in the bug report lmao

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wait is that saying it did submit or is it an error?

fossil bloom
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it did submit

silent light
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damn i have -5 IQ

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im embarrassed

fallow girder
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You help improving the game you are 1000 IQ

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galaxy brain

little sigil
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Guuuuuys, can't connect to server. Game keeps booting me with "Server Connection Lost" error :c

vivid briar
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try change servers

fallow girder
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What's you region?

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@little sigil

little sigil
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It is US

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But the game reset itself then started working normally

viscid stag
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Dunno if this right section but if I want to upgrade my game version when there is some discount running how it goes ? Now it says price to upgrade EOD version is 75 €, does the discount apply to that price OR is the upgrade price discounted EOD price minus discounted Std version price ?

fossil bloom
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EoD from standard while discount is the price difference with the discount

echo island
#

hey for some reason im not getting into matches

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im in germany

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been matching for 10 minutes before i canceled n tried again

crystal aurora
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they were having server issues with France

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might be spreading

sly juniper
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If I dead in mission -therapist -found aqua and extract

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Can I extract in other match

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To success the mission

crystal aurora
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check tasks tab in your character screen

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if you found the room and heard the sound, it might be checked off

sly juniper
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I found it

crystal aurora
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if it is then yea just survive the map

sly juniper
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I didn’t survive

crystal aurora
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if it isn't checked off then you gotta do it all again

sly juniper
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Someone killed me

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Hmmm

crystal aurora
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ok but is it checked off on the tasks tab in your character screen

sly juniper
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Yes you found the hidden object

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I *

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I and show me i successful the hidden missions

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But the survive not showing me I successfully it

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Join other match and extract

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?

crystal aurora
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yea that should do it

sly juniper
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Ok ty

vivid briar
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What can i put in Lucky Scav Junkbox?

obsidian salmon
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@vivid briar

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Anything in that list can

vivid briar
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Thank you @obsidian salmon

smoky vine
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Hi guys,
In official homepage if i click to LOGIN or REGISTRATION get 403 forbidden page :/
Why?
In mobil or another internet is OK but my home internet get this page...
Before night i change my mail address and got 4-5 verification mail codes, this problem?

Thanks help

dull coyote
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@smoky vine Try clear/delete your cache

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and try again

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also try different browser

smoky vine
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Cache cleared in this firefox
Cache cleared in IE
And doesnt working 😦

dull coyote
#

You can login to other sites?

smoky vine
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On my mobil working (mobile net)

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Just on my PC doesnt working

dull coyote
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Already restarted your pc?

smoky vine
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hasn't worked since yesterday

dull coyote
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strange

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Maybe try to check firewall settings (deactivate) to check. Check Proxy Settings, Deactivate them, deactivate Antivirus but just to check

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Did you change anything special before it happened?

smoky vine
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Change my EFT account mail address

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maybe "blacklist" my ip? 😃

vivid briar
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@brisk bane
are you part of official EFT team?

dull coyote
#

@smoky vine If you have W-Lan at home and can log in with your mobile phone it shouldn't be blacklisted

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I don't think they backlist IP though that fast

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Sorry I can't help it seems :I

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@vivid briar No, tech support

smoky vine
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@dull coyote with mobil on Wlan dont work, but with mobil internet wokring with login.
Okay thanks help i try solutions.

brisk bane
dull coyote
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@smoky vine Try to restart router

smoky vine
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@dull coyote doesnt work.

mighty sigil
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@signal pike , I will report it again using launcher, thanks!

visual plover
#

My game stutters horrendously whenever I get shot, any clue on how to fix?

sharp patio
#

Dear devs, we get you fixed alt peaking and i dont care. i really dont. what i care about is buffing the raiders hp and damage output to such a ridiculous extent it makes me fucking furious to go near one. please. no helmet and 4 headshots and still no kill. i get shot once in the leg and die. just fucking seriously. cmon battlestate.

fervent relic
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Yep. Same. I just stuttered and I stood in the open while people shot at me

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Once the stutter ends, I died

untold slate
#

Hello, had a quick question - I am having this problem that after setting up my PMC or using my SCAV to go to battle results in a message "Sever connection lost" even tho I am having steady internet connection with 40 ping. I tried switching servers from EU to Russia as my location allows that and still the same problem. Has anyone encountered this issue?

fervent relic
#

When was that?

untold slate
#

Today, about 1.15 min - 45min ago - I tried to go into raids every 10/12 minutes, thinking maybe that is my connection issue, but it didn't seem to help in any way

formal dagger
#

It seems that some of the Eastern servers have been shitting thmselves pretty hard lately

untold slate
#

Sad part is - I have very limited time to play and it is like - today or wait till next friday 😄

vivid briar
#

is it possible that game files are corrupted even though launcher integrity check says they are OK?

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my game crashes frequently on high texture, or when firefox is running in the background, especially on shoreline or when i'm in a squad

shell turret
#

@vivid briar write a support ticket with the error log attached

vivid briar
#

trying

visual plover
#

Anybody got a fix for the massive stutter when receiving damage?

night bison
#

This armor have been in 3 labs run now. been shoot over and over. and the armor dose nothing. tryed it with 2 of the same armor. nothing happens there 2.

split sphinx
#

Hey, just letting yall know we lagged out of a session on customs in NA.

violet light
#

@acoustic crescent I've seen that and also times are messed up sometimes when completing a raid, it will say you've been in a raid for like 35 mins when it has been 11 mins according to kills I've gotten

vernal sand
#

Hey everyone,
I am just playing a round of horde mode on customs and noticed that there are even less scavs in the raid than in a regular online match. 20 minutes in and I just saw 10 scavs in total. Got tagged and cursed enabled as well. Server L0K2.

night bison
#

I have been playing hard for patch 15 and have some bugs. Idea etc.

  1. The gun stops to shoot and don’t get a click or anything. Don’t help to reload, remove last bullet. Must do an Alt +F4 to reconnect. And then it works some normal.
  2. Hit box for raiders are strange. I have shoot raiders from a distance in the head with M62 and only see a BIG blood effect behind them. Still alive and kicking. This have happened whit helmets and without.
  3. Armor bug and ammo bug is back. Some raiders shoot right true armor. Zhuk-6a heavy armor is the worst. Everything goes true it and durability is still max.
  4. Labs spawn system for the raiders are a mess, they spawn right on you. I have peek to clear and can’t see anyone. And 2 seconds later there are 4 there. (No moment). For me I want the raiders to spawn inn before the players. And have a fix amount of them on the map, for so get more raiders when parking and hanger extract is open. And then the raiders come from the gate. This will remove all the hatchet players running around since you need gear from the start.
  5. The choice server in launchers is been used as a hack. There should only be a possibility to choose EU, RUS, Asia etc. since a lot of players are server jumping to find a server that don’t have players playing on it.
  6. The timer for Player scav needs to be higher. There are so many people with gear fear just playing Scav. And that they can do it every 10 min is insane. And same with that 4 people can grouped up as scavs. So players have first around 8 other pmc to fight then X amount of NPC scavs and then player scavs. It’s a big number of players to kill/avoid.
  7. And last timer for inside raids is off. I have not been playing this long.
vivid briar
#

for those of you who are having frequent crashes especially on high settings and heavy maps, enabling memory paging if you have it disabled, might help

#

i had it disabled to reduce write on my SSD, after re-enabling it, it seems to have solved my game crashing issues

#

(even though i have 16GB of ram which seems to be enough for this game ... the game still somehow needs memory paging)

obsidian salmon
#

Drink more

scarlet mason
#

where can i report somebody?

shell turret
#

nowhere

#

bsg takes no reports of that kind

pastel girder
#

They don't take player reports

#

they take bug reports

signal pike
#

It's not at the moment

crystal aurora
#

power plug was pulled out of my computer and now the launcher says the game has to be reinstalled or relocated. Anyone have suggestions?

#

tried to relocate game in the location it was previously saved and it is saying it's nonexistent

fossil bloom
#

had that too once, you have to reinstall

vivid briar
#

Can I report a modern and currently working hack?

unkempt crane
#

Nope. BSG does not take hacker reports.

#

Oh, wait\

vivid briar
#

cant believe people just cheat and get away with no issue in this game

#

ive been killed by cheaters countless times and im kind of tired of it

unkempt crane
#

Okay, well, let's not post that in a public channel.

#

But as I said, BSG does not take hacker reports.

vivid briar
#

k

crystal aurora
#

Don't worry, their name will show up in the upcoming ban wave name list. When? soontm

wary mirage
#

fix LPS one shotting everylvl 4 armor plz

spring fog
#

idk if this is a me issue or tarkov but everytime i start the game with my other displays on it crashes. I have to disable them both, start the game, and then turn em back on for it to work

#

started after i downloaded most recent update

shell turret
#

Violating the ToS

#

You can´t report people.

#

They have ways to know if someone cheats for example.

#

But I am no developer and BSG wouldn´t be smart to reveal their ways

#

Wdym?

#

As I said I am no developer

#

So I don´t know

white slate
#

where can i report hackers

#

just died to one in labs

unkempt crane
#

Can't.

#

BSG does not take hacker reports at this time.

crystal aurora
#

it was a challenge to get BSG to admit there were hackers to begin with

#

good luck trying to report any

somber plinth
#

Are the servers going to be fixed?? They're very bugged, I think its all of them.

#

I haven't been able to deploy into any raids regardless of if I'm a scav or a PMC, my game crashes or has very weird glitches nearly every time. I also even submitted two bug reports about this two and three days ago, yet BSG doesn't seem to care about this issue except for French servers :/

#

Same here @spring fog.. Its really weird..

#

Although I still crash, but before it got worse.. That worked.

somber plinth
#

Never mind, I worked out the issue funny enough.. I just had to increase the page file memory size to 10GB.

#

If anyone ever has the same problem as me, increase to that if your hard drive is at least 200GB so it doesn't use up a lot of your space.

#

Sorry about how I was.. I'm shit with stress and all so yeah.

grim hatch
#

@somber plinth Do you still have the issue?

#

Please guys, send me a PM when ever you have disconnects issues like that, we need feedbacks about the with logs.

somber plinth
#

No I don't, why's that?

grim hatch
#

We are working on it and we need logs, feedbacks ect..

somber plinth
#

Oh I see, fair enough.

#

But yeah, sorry that I can't since I don't have the issue anymore.

#

However, if you see anyone crash when going into a raid.. Tell them to increase their page file size because that worked for me.

grim hatch
#

Roger, if you have it again, please come to me straight away, we will look into it as our main focus is on them at them at the moment;

somber plinth
#

Actually no, I sent a couple of logs through the launcher actually. You guys may find them.

#

I'm Isaacdevil on Tarkov if you need to find the two logs.

#

But no worries.

grim hatch
#

Great thanks, we will take fresh logs from today from now on

somber plinth
#

Yep, all good.

opaque igloo
#

Im having problems with crashes and shut downs when entering a any map (Game crashes during loading of loot and game shuts down once all loading is complete and ready to enter the game)

somber plinth
#

I had the same problem.. What I done was increase the memory page file to 10GB.

#

It worked for me, all you have to do after that is restart your computer. Its not very time-consuming which is good.

opaque igloo
#

for the drive where EfT is located?

somber plinth
#

I think so but it didn't matter for me, I think I done it for the operating system drive rather.

#

Probably try that first.

#

I'll check actually.

#

Okay, put an initial size of 1GB and then a maximum of 10GB for your operating system drive.

#

That's the exact thing I did.

opaque igloo
#

Ok will let u know if it helps, I actually get the page error on DayZ within 20mins of been in a server

somber plinth
#

Yep, no worries.

night bison
#

What the hell is happening to the servers, there are so much lagging and d-synching. Players and scav/raiders are jumping all over the.

glass oriole
night bison
#

Thanks @glass oriole

ebon dock
#

Is there any login issues atm ?

tidal agate
#

My rifle dnt shoot... Sometime happen... Someone have the same problem whit the last update?

#

Yesterday in 2 raid... First time whit akm

#

2nd time whit m4

#

That happened when I reload after killed someone

#

It's a known bug?

unkempt crane
#

Known bug. Use commands to check magazine/chamber.

vivid briar
#

For some reason eft wont fully use my cpu or gpu no matter what i do. my cpu ang gpu hover around 40% usage and i cant get the game to fully use it

fossil bloom
#

CPU shouldn't be fully used anyways, but GPU i dont know how to help you with that

vivid briar
#

well this is causing my game to preform way worse than it should its only been happening since the new update. The game is barely playable ):

tidal agate
#

@unkempt crane what you mean? Use commands 4 unbug the weapons or that happen if you are checking mags or chamber?

vivid briar
#

@brisk bane
BSG (or more likely their hosting provider) blocked all Iranians from playing the game since few month ago without giving out any reason, we made support tickets but they insist that the limitation is not from their side even though we provided them with extensive technical proof that their hosting provider blocks our access, and they delete our reddit threads as well, what should we do? this is basically fraud ...

brisk bane
#

@vivid briar Check if your ip address is on blacklist.

vivid briar
#

it's not just about me

#

all IPs from iran are black listed

#

@brisk bane

#

by their CDN

#

i can provide proof for that

fossil bloom
#

thats a big F

vivid briar
brisk bane
#

So all of these address were added to blacklist for some of reason.

vivid briar
#

i provided this to the support, but they deny it

brisk bane
vivid briar
#

@brisk bane well the thing is they don't even acknowledge it ... neither give us any reason ... not to mention there can't be a reason to block an entire country!

#

my ip is not even blacklisted ..

#

it's one of their backend servers (CDN-02) which blocks us

brisk bane
#

@vivid briar It is not full list.

vivid briar
#

what's your point here?

#

i'm saying all iranian players are blocked ... across different ISPs ...

brisk bane
#

All of them were blocked for some of reason.

vivid briar
#

and?

#

btw how come they say our IPs are not blocked and you say they are? 😃

brisk bane
#

You show only part of blacklists and you are saying that your IP is not blocked. 🤐

vivid briar
#

mate, did you open that trace route result i linked?

#

or you just trying to "disagree" ?

#

we have no problem accessing other servers, including some BSG game and backend servers
but their CDN-02 which seems to be responsible for game and launcher login and traders and flea market and game lobbies and matching etc blocks all IPs which are registered to Iran ...

#

i gave you the trace route result
we made multiple tickets but they deny it and say there is no limitation from our side
we made reddit threads and they delete it
this is basically fraud ... taking money and refusing to deliver the service

#

Tracing route to cdn-02.escapefromtarkov.com [85.195.73.70]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.2.1
2 28 ms 28 ms 28 ms 172.28.143.130
3 28 ms 28 ms 29 ms 172.28.143.129
4 34 ms 34 ms 39 ms 172.16.2.1
5 34 ms 34 ms 34 ms 172.16.7.9
6 36 ms 35 ms 35 ms 172.16.7.1
7 40 ms 37 ms 35 ms int.gr1.s.hiweb.ir [46.224.0.125]
8 38 ms 35 ms 35 ms 46.224.0.85
9 90 ms 87 ms 86 ms 10.202.4.73
10 87 ms 84 ms 87 ms 10.21.211.20
11 149 ms 147 ms 150 ms et-5-0-1-0.ffttr6.frankfurt.opentransit.net [193.251.154.203]
12 158 ms 156 ms 160 ms et-15-0-0-0.ffttr7.frankfurt.opentransit.net [193.251.132.151]
13 186 ms 187 ms 190 ms ffm-b4-link.telia.net [62.115.155.28]
14 188 ms 189 ms 188 ms ffm-bb4-link.telia.net [62.115.120.7]
15 184 ms 198 ms 185 ms ffm-b12-link.telia.net [62.115.142.5]
16 163 ms 166 ms 173 ms hosteurope-ic-324230-ffm-b12.c.telia.net [62.115.152.97]
17 149 ms 153 ms 155 ms gw-heg.meitner.router.frankfurt.de.velia.net [87.230.115.5]
18 165 ms 176 ms 196 ms dabuk28.frankfurt.de.velia.net [85.195.113.13]
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

unkempt crane
#

@tidal agate use the commands at the start of the raid to prevent the bug from happening.

split sphinx
#

Do maintenance on NA lol please

#

Assuming its probably next

vivid briar
#

@brisk bane you have no other answers?

#

you just good at giving out warnings?

gentle salmon
#

My game has crashed twice while looking into a scope.

pastel girder
#

Please send Logs and a description to report bug

ebon dock
#

@fossil bloom yo brutha

#

are the servers down or something ?

fossil bloom
#

what

#

don't know

#

don't think so

hexed badger
#

Hey i got the game yesterday and was having some trouble loading up into a match so i lowered everything in the settings and tried to get into a offline match to see if it loads, this time it loaded past the map and the loot spawns and everything and was about to load into the map then it goes to a black screen and just the letter R in the bottom left corner.

odd tinsel
#

Literally 4 raids in a row, it has spawned me on top of another player and instantly died.. No group set or anything, just spawned and killed.. 4 times..

glossy nova
#

I am having an issue when my game fails the load. It is stuck at the first screen after you start the game

night bison
#

backend server are down ?

main mirage
#

same here

#

launcher stuck in loading state

night bison
#

traiders are down 2 😦

main mirage
#

reconnecting now, false alarm? 😅

pastel girder
#

Escapers!

We would like to inform you that tomorrow, March 12, the Germany servers will be undergoing maintenance

Start Date and Time: 2019-03-12 00:00 UTC
End Date and Time: 2019-03-12 00:50 UTC

The game, website and the forum may be unavailable during this time.

We apologize for any inconvenience.

vivid briar
night bison
#

same

#

backend is down (again)

vivid briar
#

yikes

main mirage
#

same here!

vivid briar
#

thats big yikes

night bison
#

someone is playing arrond with the servers and vodka

main mirage
pastel girder
#

Can you guys try forcing a server that isnt near germany?

quartz oyster
#

HK1

#

Glad it's not just me. I thought my game was broken

pastel girder
#

US getting it too

main mirage
#

Ajam

#

not a german thing only

pastel girder
#

Us def aint german

night bison
#

then its a good time to make some food and watch a movie 😃

quartz oyster
#

Just about to say I should probably go to work then lol

wanton nacelle
#

its a global maintenance lol XD

mellow fractal
#

well I guess that the raide will not count

quartz oyster
#

Apparently. Although they specifically said only German servers

eternal ether
#

i got the same thing

#

im in the US

wanton nacelle
#

well I guess we cant do anything but wait 50mins as our DEVS said\

pastel girder
#

server maintenance

#

Calm down yall

quartz oyster
#

Gives me chance to eat, haha

split sphinx
#

NA is down

#

I see they switched to our region. thanks guys

pastel girder
#

Its global

final thicket
#

Soooo.. ok I see

worldly delta
#

The remote server returned an error: (521) Origin Down.
: ProtocolError

#

whats going on on eu

worldly hedge
worldly delta
#

ty man.

pastel girder
#

server maintenance

final thicket
#

daytime savings times has me so screwed up when determining the time in other parts of the world

night bison
olive robin
#

is there going to be a better anti cheat engine my entire team was wiped by one on interchange

olive robin
#

we are also non stop loosing connection to the server

night bison
#

I think there is a bug for the raider spawns number now. There are groupe of up to 7 raiders in one groupe now 😛

final thicket
#

Am I alone in that the preview for items takes like 10sec to load? It's nothing new for me just wondering if others have the same thing. When I first launch the game, just opening my inventory, it takes a while before all the object displays load, same when going to traders. I'm running EFT on an SSD but it's an older one. =/

faint sedge
#

the new name i want has 15/15 characters but wont change

somber plinth
#

@final thicket it also happens to me kind of, it doesn't'take as long but it does take rather long.

#

Its probably our internet rather.

ruby birch
#

anybody else getting those anticheat errors?

wise oasis
#

yes I am Playing on the Amsterdam Server lost 3 times conection to anticheat and got kicked out of the game. Reconection was no problem

solemn lotus
#

@ruby birch same. never had this problem in previous patches and suddenly hit with that every 20 mins or so

ruby birch
#

thx, so it might be a bigger issue

grim hatch
#

We are aware of this issue, we are working on it.

#

Sorry for any inconvenience caused.

ebon dock
#

@fossil bloom got the account back

rustic rain
#

anticheat connection lost?

#

last 2 raids have been getting this error msg

#

i have no other programs running than discord and eft

ebon dock
#

read above TwlzTiDp

gaunt sparrow
#

Hello all

#

me and 2 my friends got an error "anti-cheat connection lost"

#

and then we got booted out of the match

#

we were playing normally (no we do not cheat)

ebon dock
#

read aboveeee

gaunt sparrow
#

@ebon dock ty

true saddle
#

Didnt get a Anti-cheat but did have the game crash immediatly after extracting. fun times

viscid stag
#

Hmm, updated to EOD. Got the stuff but still launcher says "Standard Edition"

formal dagger
#

When I updated it took a few days to show properly.

viscid stag
#

Okies, let's wait then. Guess it doesn't matter that much anyway, got the Gamma case.

sly juniper
#

Guys thare are update coming

#

They wanna close the lab

#

Only with key?

#

Or bullshit

obsidian salmon
#

yeah...

#

keycards

sly juniper
#

Omg

obsidian salmon
#

they said this sometime ago

sly juniper
#

They will

#

When

fossil bloom
#

@ebon dock nice

sly juniper
#

You know when

fossil bloom
#

soon

#

with the next content update

sly juniper
#

Damn

fossil bloom
#

no, good

sly juniper
#

So it’s hard to join the lab after that

fossil bloom
#

yes

sly juniper
#

Aha

#

The costing so much?

#

Key*

signal pike
#

Please, leave this channel to support questions

sly juniper
#

Me?

signal pike
#

Everyone, it's a reminder

crystal tundra
#

I dc from "Anticheat connection lost" and when I try to reconnect I get "Server connection lost"

signal pike
#

@crystal tundra Can you report that issue throught the launcher, please?

ebon dock
#

may i ask how do i enable google authenticator

#

i keep clicking enable but nothing happens

pastel girder
#

you download the app on your phone

#

and scan the qr code

ebon dock
#

already did

#

it doesnt say i have it as protection thoe

#

its just this

opaque ledge
#

okay, so i have an issue where i keep getting backend errors regarding my profile.

#

usually error 200

#

i have uninstalled everything at least twice, and restarted my router

signal pike
opaque ledge
#

okay

cobalt cosmos
#

so when i launch the game it gets stuck in a never ending loading screen

ebon dock
#

i mean

#

its nice loading screen

#

xD

signal pike
crystal aurora
#

scope in bug with depleted stamina where your character doesn't stop swaying is still in

opaque ledge
#

why can't i insure any gear even if its not insured (after a game restart)

somber plinth
#

How can I change servers on the launcher when it says "error" on the ping section?

#

I want to change it because I can't seem to find a raid.

ebon dock
#

guys was there a wipe ?

somber plinth
#

Nope.

ebon dock
#

well im suprised, that russian what had my account reseted my character with so much on it and started from 0

#

feels bad

somber plinth
#

Oh wtf, that's odd.

ebon dock
#

one of the most expensive stuff was thicc cases and lab key for 15mil

#

but let's keep support chat for support now

somber plinth
#

I would but I got ignored here two fucking times already.

rapid depot
#

@opaque ledge bug, if you spamthe insure all button a few times, it will snap out of it, if that's the bug I'm thinking it is.

vast canopy
#

So ive recently ran into a problem downloading the launcher for eft:

#

ive gotten a new hard drive and i want to install the launcher onto the new one, but i can figure out how to change where the launcher is downloaded

wary mirage
#

Any news on a useful anticheat? I don't often play LAB's but tonight we tried and got legit hacked on at least 4 times in 20 raids. hacks including speedhack/silent run, blatent aimbotting through walls, and a new one i hadnt seen before ... an invulnerability shield that actually left me shocked and a little bit impressed! 20 rounds of BS into his back while i'm crouched 10m away with maxed recoil skill. he finishes cross mapping someone then spins 90 and one taps my head with a pistol. Shots fired 20 .... no hit no damage... amazing! wasnt even lagging

pearl bough
#

I have recently submitted a bug report for smoke only being visible on person 1 screen and being completely non existent on person 2 screen, also attached with screenshots of both player point of view. I got a response requesting that i make a video of such bug but unfortunately i have not been successful in replicating the bug so it would seem it comes and goes. Has anyone else encountered this issue and have any footage to submit to get this fixed?

lone orbit
#

i have an issue when i try to start my launcher and i didnt have it before i got it like 2 hrs ago or so, any solutions

old creek
#

Hi there, is there a global server problem? All the servers seem to have extreme high ping, or could it be me?

pastel girder
#

Where are you from?

lone orbit
#

any staff able to help me, it would seem as if im ip baned for no reason what so ever, i cant log in normally but when i use a vpn its all ok

pastel girder
#

I do not believe we IP ban from Tarkov

#

your problem must reside with your provider

signal pike
night bison
#

the armor bug is back, how fucking hard can it be to fix this shit?

ebon dock
#

then fix it

formal dagger
#

It's actually very hard to fix, but distressingly easy to un-fix when you fix something else.

somber plinth
#

@ebon dock you forgot something called not being a dick.

formal dagger
#

Isaac, no.

ebon dock
#

I mean 1# Early access , if wants to get it fixed then he should make video to explain or somehow help the situation

#

2# Saying "How fucking hard is it to fix it" , its hard

formal dagger
#

It's saying shit like that that gets you into situations.

ebon dock
#

@somber plinth why won't u tell him something bruther

somber plinth
#

I'm pretty sure I was playing something, and I didn't know the answer to his question.

#

However, you don't need to be mean to him just because he's frustrated.. What's the point in that? All you're going to do is make someone else feel like shit for your amusement when they need help, that's what I don't understand. Let me guess, its your macho competitive as fuck attitude getting rid of empathy.

#

And if you're going to excuse yourself of being rude, then how does answering "fix it" sound to you if you ever asked how to fix a hard thing??

quaint orchid
#

hi all, i have a problem since last update, when i try to do an ALT+Tab my game freeze, and restart my pc, i have a 165hz screen, can someone help me please ? thanks a lot

vivid briar
#

Did you alt-tab while in a loading screen? If so, don't alt-tab during a loading screen

pastel girder
#

Armor bug isn't a thing

#

And Kooky run the game in borferless window mode to get around that issue

#

it's a common problem for full screen

charred jay
#

Tarkov down for anyone else? Backend errors.

rustic rain
#

is the flea market down?

charred jay
#

@rustic rain ye

rustic rain
#

weird

#

i relogged and it fixed it

pastel girder
#

was there a update to your guys launchers?

#

@rustic rain @charred jay

rustic rain
#

no

#

i relogged and got back in fine there was no patch

#

it happened after i put a akm on the flea market and went to put up a key and it stopped working and gave me a backend error from ragfair

#

@pastel girder

pastel girder
#

Its all good now though?

rustic rain
#

yeah the issue hasnt popped back up. if it does ill submit a ticket to the launcher and let you guys here know

pastel girder
#

Okay thank you

quaint orchid
#

@vivid briar no it was is the menu

#

@pastel girder but i never had this problem before the update ! i dont wanna play borderless :/

obsidian salmon
#

change it in the launcher settings

vivid briar
#

launcher bug report progress bar gets stuck on the middle, what should i do?

olive robin
#

did the servers crash?

astral cliff
#

Dude what the fuck I just died fully gear as soon as my match loaded just heard my guy cry and fall over

#

Thanks you stupid fucking russians

#

"Killed In Action"

#

Fucking autistic

fallow girder
#

@astral cliff Rule 9. This is not a channel to post your rants into.

olive robin
#

server connection lost again

sly juniper
#

Can i ask

#

Thare are wipe on this game?

outer sun
#

@fallow girder could i get a number 9, a number 9 large, a number 7 with extra dip...

sly juniper
#

? Ok

#

?”

fallow girder
#

@outer sun Don‘t ping me for memes.

outer sun
#

sorry ... force of habit due to being ignored for months

unkempt crane
#

@sly juniper No wipe.

pastel girder
#

I'm the Meme mod round these parts

somber plinth
#

@outer sun and a number 47.

ebon dock
#

makes me question, is it adressed that glitch where someone u killed is still in animation and u cant loot them ?

molten hemlock
#

has gsync recently been broken for anyone else?

obsidian salmon
#

uh never use gsync or vsync

pulsar needle
#

I'm trying to load in to a raid and the game just locks up and then just fails. I've tried restarting the game and my computer but still doing

swift shale
#

Not being able to see my friends in the raid menu. i can see a few of them but everytime 1 or 2 people wont show up even when looking for group. any idea what could be causing it?

fading nimbus
#

i have black items showing up

#

how do i fix it?

glass oriole
#

clear cache via launcher

rustic rain
#

has there been an issue with not being able to take peoples stuff when you kill them

#

lik i couldnt take his backback or his guns

quick ridge
#

anyone know how to get a certain players stats on game

zealous zodiac
#

Does anyone else have this issue? When I go into buy something from a trader, my money isn't in the top right corner anymore.

glass oriole
#

resolution of your monitor?

#

I have 1440x900 and have same problem, but then I change resolution higher and money are showed up

zealous zodiac
#

Aah, I turned my game down to 1600x900. Cause I feel like the guns work better like that, for some odd reason. That might be why.

glass oriole
#

indeed)

#

choose higher res and it'll be fine

pure mortar
#

help!

#

!help

#

can i get real help?

#

not just a bot

#

@spring blade help

#

nvm

#

shit anyways

formal dagger
#

@pure mortar whatcha need?

pure mortar
#

i can't download the game

formal dagger
#

Do you get a error in the launcher?

#

If so, it may be because of the patch dropping atm.

#

Give it another 20 minutes and the patch should be finished, after that you should be able to download it just fine.

pure mortar
#

ok

formal dagger
#

@pure mortar you all good now?

pure mortar
#

no

shell turret
#

@pure mortar does it give you any error code?

pure mortar
#

no when i press install nothing happens

formal dagger
#

Try installing the launcher as admin, then make sure you're running it as admin

tired knoll
#

when i play tarkov my fps goes from 60 to 2 and it freezes the game for 2 to 8 seconds, dont know what this is

formal dagger
#

Are you running the game on a SSD?

zealous zodiac
#

Why is it a thing that sometimes my buddies character pants like crazy, even though he's not out of breath? 😦

obsidian salmon
#

Stamina bug thingy

#

Should fix after jumping til it’s out. iirc does something with ads and stamina

tired knoll
#

@formal dagger thats the problem xD

olive robin
#

how do i create a support ticket

shell turret
#

@olive robin got to #547868292686151695 and react with the envelope emote at the bottom of the screen

olive robin
#

thank you

night bison
#

The raider super grenade throw is kind of OP. The grenade will follow and land directly on you. Even if you run as a maniac.

undone cove
#

Raiders are professional olympic athletes @night bison

night bison
#

yes with sticky grenade

balmy cape
#

Does someone else has error 403 forbidden after logging in into the launcher right now?

brisk bane
balmy cape
#

Alright done thx

coarse ridge
#

always on factory 10 mins matching

#

switched servers etc

gritty igloo
#

im not receiving the things i buy from the flea market

#

should i message support about this?

unkempt crane
#

Try restarting your game first.

gritty igloo
#

i did @unkempt crane

#

i posted it gen when i asked what was going on

#

fupd and gameupdate isnt green

#

maybe thats the reason?>??

unkempt crane
#

Perhaps, but aside from the basic “Restart your game and hope it fixed itself,” I’m not capable of much else. You’ll have to wait for someone else to respond to you in this channel. Apologies.

gritty igloo
#

ty for trying to help at least

#

a dev actually just accepted my bug report

#

so hopefully they'll get back soon

echo trail
#

i get freezes/blackscreens wenn i want to tab out of game to desktop

#

lol

#

never had an issue, #novirgin

obsidian salmon
#

Yeah 11.5 really messed up the alt tab thing I cannot tab out without a crash now

pale cypress
#

play fullscreen windowed.. problem solved

lime solstice
#

anybody having connection issues tonight, only played on labs and interchange. rubber banding, and disconnects?

olive robin
#

i am

crystal tundra
#

The remote server returned an error: (403) Forbidden.
: ProtocolError

#

When trying to sign into the launcher.

remote cave
#

I can tab out but not when im loading a raid

pastel girder
#

Use boreless window mode

crystal tundra
#

@pastel girder Mind helping me out? I've not gotten an answer from support nor anyone.

#

I keep getting ignored -_-

pastel girder
#

Whats up

#

the protocol error?

crystal tundra
#

Error checking the launcher update
Error retrieving link to launcher package
The remote server returned an error: (403) Forbidden.

pastel girder
#

I have no clue about that stuff

crystal tundra
#

Everytime I try to launch the launcher.

pastel girder
#

use that

#

Mathieu and damiano are very good at replying to every one

tired tartan
#

so many cheaters its crazy 😦

vivid briar
pastel girder
#

Verify game cache

vivid briar
#

ok

#

Update broke my game 😄

#

another problem is that when loading map (100%) i have lag for + - 15 sec

fallow girder
#

Reinstall the game completely

open quiver
#

Anyone else having message counts freeze since yesterday's patch? Also not getting messages from Ragman until restarting the game?

vivid briar
#

would anyone mind for me to give them my system specs and they tell me what would be the best to upgrade for eft?

vivid briar
#

@fallow girder after reinstall 😄

fallow girder
#

I can't tell but maybe that's a hardware issue.

vivid briar
#

ingame it's good 😄 but menu... 🤢

olive robin
#

re install again?

vivid briar
#

no thanks.. 😄

quaint orchid
#

hi all, i have a problem since last update i never had before, when i try to ALT+Tab, my game freeze, and restart my pc, i have a 165hz screen, can someone help me please ?

olive robin
#

someone else was having an issue with that yesterday when the upate went live

#

dont alt tab if you must be in the menu it doesnt freeze for me when i am in the menu otherwise play in windows mode

last zodiac
#

a guy with the name Egor Kot might be cheating , please check him out. very suspicious playstyle.

olive robin
#

@last zodiac best to report him through the launcher

last zodiac
#

i went here because report system is automatic answers which wont help either way.

olive robin
#

or through the EFT-modmail bot

last zodiac
#

sorry, but im tired of going with good gear and die by cheaters. not everyone cheats but there is more of them than ever.

olive robin
#

i dont know about more now than ever, i remember when there was a lot more than there are now but cheating still is a problem, it is an issue that the creators will have to deal with. but the best way to make sure they get the info they need is by taking screen shots videos, catching the name and mailing them

last zodiac
#

i know what you mean, all my last 5 games ive played the last years, all get infested with cheaters. its just so sad that its becoming normal to cheat in video games, like can't people grow up =/

olive robin
#

i believe the biggest cheat is ESP, but i have run into fly hacking and aim bots

last zodiac
#

should be a system there if one guy is cheating and get banned. alll the gear or money which he taken from other people will be returned in an insurance, that would be sick, because then i wouldnt be afraid to use my gear if someone killed me with cheats.

olive robin
#

i dont think it could work like that, insurance only works if the gear is left in the match, i look at it this way the game will get wiped again dont know when but it will before it launches i would rather encounter cheaters now find them report them and get it known to the team to stop them from ruining this game before launch

#

although i believe it would be helpful if there was a information tab here in discord to report people, with evidence

#

@fallow girder @pastel girder quick question could we get another tab here in the support section to be able to report players?

fallow girder
#

@olive robin BSG at the moment isn't taking manual cheater reports. This might change sometime soon when the function to report players will be added.

#

But there is no confirmation when the function will be implemented.

olive robin
#

thats perfectly fine thank you for the information, if we are allowed to make a suggestion if this does change in the future, having a tab like that would be a big help with the function for evidence so it isnt just a he said she said

last zodiac
#

cheaters will always be there if there is no manual mods which can go in and spectate and ban straight away. if report system it will be like that they can cheat for months and then just buy a new account when they get banned, like in many other games.

olive robin
#

@last zodiac not if there is a function for evidence, once it is reviewed they could be banned much quicker

last zodiac
#

thats true

fallow girder
#

If there will be a function to report players it will most likely be implemented in the game, or work through the launcher.

olive robin
#

we arent police but we are the first line of defense

vivid briar
#

manual reviews of all the reports doesnt take crazy ammounts of time nah

olive robin
#

@fallow girder whatever works the best and the people who put it in think is best as long as we can upload short videos or screen captions with it i think would work 100% better

last zodiac
#

i just wanna say, you guys got an amazing game, dont let it get destroyed by cheaters 😃 i hope i can play this game until the final release , because i enjoy it alot.

olive robin
#

@last zodiac many of us do enjoy it, trust me back in the day it was much worse it is slowly getting worked on

last zodiac
#

yeah, indeed. i will stick with labs for now because it seems like the cheaters dont like the raiders there.

vivid briar
#

ofocurse theire are some cheaters but its not like infested with cheaters all over the place

olive robin
#

labs is okay to me, but im really not a big fan of it

last zodiac
#

i agree , but having the feeling that you cant go fully geared cuz you can risk losing it to a cheater so easy. thats not a very good feeling.

olive robin
#

could do what i do, use cheap guns that no one uses so they most likely wont take it, and get your skills that way. you can get skills with just about anything that is above a 9x19

last zodiac
#

i got alot of hours on this game so i can use any weapon, that is not a problem but the fun is with going with a big awesome gun which makes noise.

olive robin
#

i think its more fun to go in with someone super cheap and kill a fully geared guy XD

last zodiac
#

that problably a good challlenge . but right now its easy because of the one shot mosin 😛

vivid briar
#

yea my playstyle changes so much when i put alot of money into the raid xD

olive robin
#

im not talking about using a mosin XD

#

mosin is a good gun ,just the helmets and face shield's needs to be re worked

last zodiac
#

i went with mp5 once just because its a cool gun but its useless against any armor because you have not one single armor penetration round for it xD

vivid briar
#

yea had labs round with 2000 absorbed damage was 1 scav and a shotgun lmao

olive robin
#

go with a 5.45x39

#

the 9x19 and 9x18 is useless to anyone who has armor

last zodiac
#

yup^

vivid briar
#

unless they add actual armored zones to the hitbox

#

that woul be nice

fallow girder
#

Further up I made a correction, since it has been pretty much confirmed by Nikita and is also part of the official announcements.

last zodiac
#

they could add armor penetration bullets to all the guns tbh, just keep a balanced Damage

fallow girder
#

So it's pretty much confirmed, just that we don't know when it will come.

olive robin
#

wait what will come?

fallow girder
#

Watch from the timestamp

#

Or 1:09:03

vivid briar
#

soontm soontm or soontm soontm soontm ?

olive robin
#

ah yep you are right there will a report button in .12

calm basin
#

Is there anyway you can change the currency on the site? Because it's always in USD and I want the exact price of the game, since I live in Canada

shell turret
#

it will show the actual price during the payment iirc

calm basin
#

but its in usd : /

#

and I do not know which rate they use

#

to convert

shell turret
#

there should only be one conversion rate, and the the payment service bsg uses should use that one

calm basin
#

Also, how do I enable 2 step verification?

shell turret
#

for the game or discord?

calm basin
#

the game

shell turret
#

log in on the homepage and then profile > security settings

calm basin
#

yes

#

What do I click afterward? It doesnt mention 2 step?

shell turret
#

options are back-up email, TAN, secret question and google authenticator (which is 2 step)

calm basin
#

oh okay

#

thanks

shell turret
#

np

junior fable
#

Tau ✨#0303 was getting people in a group and killing us on pourpous

#

can u just ban him

#

Garcon and Young Simba was with me

vivid briar
#

game stuck on loading screen>?

fresh depot
#

HOw do i post in clan chat

shell turret
#

@fresh depot you need to tell a mod you are the Clan lead

night bison
#

Server problems as EU? Doors don’t open and cant extract on lab

pastel girder
#

What server?

vivid prawn
#

its literally my channel but i dont own it

south sleet
#

Was literally playing the game an hour ago and now whenever i try to log in i just get an infinite loading screen. Anyone able to help me out?

lost needle
#

Any one else having no audio issues? 3rd day in a row now, to where i have to reinstall the game just to get audio back. I've tried everything, new drivers. settings. Everything else on my PC works as it should. Any insight would be appreciated

vivid briar
#

When i open tarkov and i type in my password and email when i press next its saying you have reached maximum attempts. Try again later what should i do when my password and email are correct?

undone cove
#

Wait an hour

vivid briar
#

but i need to do it all the time?

#

every time when i log in?

#

and i need to wait in game or i can close it

#

@undone cove

undone cove
#

@vivid briar If you get the info incorrect more than a few times

#

You will have to wait an hour

#

If it keeps telling you some of your info is wrong, click on you forgot your password

vivid briar
#

ok thanks

random bridge
#

( ͡⊙ ͜ʖ ͡⊙)

vivid briar
#

it helped @undone cove really thank you

undone cove
#

@vivid briar Always happy to help

prisma lodge
#

I keep getting a moving error when i get my insurance back, have to relaunch the game every time to collect my insurance after i get the error

undone cove
#

@prisma lodge Try completely relogging in

prisma lodge
#

i usually do, i dont stay logged into any of my games on my pc

undone cove
#

Do u do it manually?

#

Like click the log out button?

#

@prisma lodge Also, dont drag the insured items, try ctrl+left click

#

Tell me if it works

twin canopy
#

Is there any way to undo handing something over for a mission or is it just gone

undone cove
#

@twin canopy It's gone forever man..

#

:/

twin canopy
#

fuck

#

Friend from the west ate my bag with literally anything important in it

#

KEy bar, docs, all money, all gold chains and rolers

undone cove
#

Looks like he scammed you

twin canopy
#

Is that a joke

undone cove
#

Tis

#

But seriously

#

Sorry for your loss

twin canopy
#

I thought the game wouldnt touch items with stuff inside?

#

It wont let you sell anything

undone cove
#

Quests do

#

Only quests

twin canopy
#

wow

crystal aurora
#

trying to submit bug, I assume I hit the tan button and it submits?

shell turret
#

yeah, the lighter one

pastel girder
#

When the bug report bugs

fallow girder
#

@stuck plover We're not moderating team-killing or how people conduct themselves in the game at the moment.

sharp cypress
#

obviously i know anti cheat is implemented and running, or at least was, but i just got killed by a hacker from across the map like he came around the corner from the other side of labs and instantly killed me. there is no way he knew i was there. just to let developers or moderators know it looks like there is another wave of hackers

split sphinx
#

They know. He touched on it in the podcast. 1 theres a bunch of different ways people can cheat. It will take time for them to determine them and update their anti cheat. 2 they can do updates without us knowing. Which is one way to catch cheaters. 3 this is beta expect it to be a beta.

remote cave
#

didnt they announce a sale for next wipe?

#

sales often mean ban wave

undone cove
#

U mean @remote cave edition discounts?

remote cave
#

Idk

#

They often do sales on wipes

unkempt crane
#

No they don’t...?
Most sales occur on major global/Russian Hollidays.

remote cave
#

Oh ok

#

My bad

vivid briar
#

I cant log in to Tarkov even if i wait 1 hour

hidden citrus
#

But just keeps getting it

sly juniper
#

i need help

#

Error checking the launcher update
Error retrieving link to launcher package
The remote server returned an error: (502) Bad Gateway.

#

i cant join the game

#

allows show me this

quartz oyster
#

Same. I assume they're doing some sort of emergency fix?

sly juniper
#

i think

#

i launche the game but showing me black screen

#

launch*

quartz oyster
#

I'll try again in an hour

thick wave
#

im getting a error that says

#

Error checking the launcher update
Error retrieving link to launcher package
The remote server returned an error: (521) Bad Gateway.

quartz oyster
#

I get both. There are two error windows that I have to close

vivid briar
winged flame
#

i ahve the same issue

#

not error 502 but error 521

vivid briar
#

mines 521 aswell

winged flame
#

on the launcher it say error 502 so...

vivid briar
#

it really doenst

#

oh you mean that

winged flame
#

yeah

#

it says 502 not 521

vivid briar
#

its not an error code its just a message

winged flame
#

oh

vivid briar
#

so our issue is 521

thick wave
#

i get 521

winged flame
#

there probably gonna fix it in like 2 hours is my geuss

#

if not definantly by tommorow

vivid briar
#

no doubt

cunning silo
#

its working again for me 😃

winged flame
#

lemme check

hidden basin
#

Same

winged flame
#

Yeah its back up 😀 👍

charred jay
#

Anyone having issues reconnecting to a raid? It DCed me and I cannot get back in lol.

pastel girder
#

Hey anyone who was affected by the server issue, please submit logs in bug report

#

Then send me tickets number

north narwhal
#

Can any support team members explain to me why Arven93 was banned? He was the first one to level 70, and the two time season champ on tarkov website.
Three days ago he was banned for no reason.

#

Immediately his account was terminated and an inability to even submit a ticket

#

After 6300 hrs and thousands of raids

obsidian salmon
#

Don’t hack?

north narwhal
#

Don’t hack? Ya he streams all of his gameplay you took

#

Tool*

#

He was banned because of cry babies

#

Little babies who cry about every death being because of hacks

obsidian salmon
dull sentinel
#

Well he gone now 👍🏻👍🏻👍🏻 R.I.P.

vivid briar
#

i did a bunch of quets and now after 505 they are all not done anymore?

odd nebula
#

it's telling me i still need to buy the game but i have already bought it

#

receipt to prove it

shell turret
#

when did you buy?

odd nebula
#

today

#

trying to completely uninstall and reinstall

#

for the 2nd time

shell turret
#

maybe the payment process takes a while

odd nebula
#

oh, it's letting me now*

#

thx for attempting

pulsar badge
#

Has anyone found a fix for the anticheat connection lost issue? and no i don't have cheats. has happened every raid for the past 3 days

sharp patio
#

its a bug between your client and the server. it happens randomly to people. has happened to me a fair bit recently too