community-support

[proud sail]

Xfinity, northeast

no error code I can even look up

I'm logged in on the BSG website, launcher, and steam. BSG launcher opens through steam. Hit play. get to the black and white image loading screen and then then crashes

[lusty yew]

any idea on a to great heights part 1 fix? or maybe just remove the TGH3 transfer requirement?

[verbal lynx]

wow you are worse than me

[proud sail]

bruv its so bad. nothing fixes it

and i can't find anyone else having this problem in all the forums which is why I am now here

[quartz flicker]

hi can you please ban @wide moat is impersonating another person

[slim spruce]

dm me what they did

[quartz flicker]

add me

[ornate seal]

@proud sail did you try deleting the launcher folder in your steam game directory and deleting the bsg folder in your appdata as well, then validating through steam?

[verbal lynx]

my game even not start, it stick on login and request Steam account connect

[proud sail]

yup. each reinstall i did I deleted all back end data from my pc

[ornate seal]

probably a bsg backend issue then. LOTS of people are having issues if they purchased through steam as of yesterday afternoon

[slim spruce]

can you send me your latest log in "C:\Users\%USERNAME%\AppData\Local\Battlestate Games\BsgLauncher\Logs"

[proud sail]

i've noticed but it all seems to be error 0 and not this one

[slim spruce]

not cef.log the latest other one

[proud sail]

totally would if that folder was not empty

[slim spruce]

you never started the launcher yet?

[proud sail]

thats the weird part is I can open steam, hit play, opens the launcher through steam, hit play, game launches and crashes

not LocalLow? Local?

[verbal lynx]

THIS?

[slim spruce]

yeah

thanks, that's like a bug report may help solve it

[proud sail]

honestly I will do another clean install while working this morning - do I install the launcherthrough steam or bsg first?

[slim spruce]

install only through steam

if you own it on steam

[proud sail]

word

[verbal lynx]

so I can wait some good news

[proud sail]

and do i install it to the same drive as windows?

[slim spruce]

doesn't need to be

[ornate seal]

does bsg know about the error 0 for people that purchased on steam? are they even working on anything?

[cedar sand]

Yes and yes

You can provide more data by opening a bug report ticket

[proud sail]

so I follow the pathway you gave above there is nothing there but if I go into the steam file pathway it gives a log

[slim spruce]

for steam it may be different

[narrow grail]

One message removed from a suspended account.

[cedar sand]

You need to select your server in the game settings

[wispy vessel]

I'm still wondering the same thing. Just acknowledgement would bring me some peace of mind

[stark gale]

is there a way to buy the Schmidt & Bender PM II 1-8x24 scope somehow if i dont have it unlocked yet

[proud sail]

aight so if I do that I get several error logs in roaming and documents that shared.ini doesn't exist for different things

[cedar sand]

Yes, please see the EFT Wiki

[stark gale]

that is not gonna help i need the scope for a quest and i aint waiting to be level 40

[cedar sand]

I disagree, it shows you when you can purchase it

This channel is for techincal support

[proud sail]

if you lose the gun then you are stuck waiting till level 40 or phoning a friend who is to bring it to you

[cedar sand]

Wrong

[proud sail]

then i have been lied to

[cedar sand]

https://i.vgy.me/RqpGnP.png

[narrow grail]

One message removed from a suspended account.

[cedar sand]

It also comes with the G28 barter with Peacekeeper

[narrow grail]

One message removed from a suspended account.

[cedar sand]

Can you show it?

[narrow grail]

One message removed from a suspended account.

[cedar sand]

With only one server selected wait times may be longer

[exotic ginkgo]

Any reason why i now have 500+ ping on EU servers?

[proud sail]

how would i completely ensure that all game files are deleted before doing another install? Maybe I am missing just one that is breaking it all

[exotic ginkgo]

WTF is that

[stark gale]

nvm i can barter for it

[gloomy warren]

Arena Not Sync with EFT ? i cant finish Quest

[cedar vessel]

my tarkov game takes FOREVER to go back to the main menu after raid or death, any fix?

its been like this for a week now , is anyone else encounter the same problem?

[barren agate]

ive been trying to load the main menu for 5 minutes now just launching the game not sure whats going on

[gloomy warren]

Any solutions?

[cedar sand]

Patience is the only solution

[fervent sable]

hello, i have a problem where my game crashes on launch, like it gets to the point of showing me the battleye logo and then it shows a unity error

[gloomy warren]

Ok Thx 😛

[mild flame]

error message?

[fervent sable]

none

it just asks me if i want to report it but shows no error message

it instantly crashes and throws me into the launcher without a message

[mild flame]

like this?

[fervent sable]

yes

[elder musk]

I have a blatant cheater I have reported every day for the past week. how do I get him banned?

[hallow panther]

anyone know how to help I cant sign in to play the game

[barren agate]

Win 2 more in a row, if you completed any other daily or weekly while doing this task it resets but still shows completed until you win 2 more in a row

[slim spruce]

do you own the game on steam only?

[cedar sand]

There is no known solution, please open a support ticket

[hallow panther]

yea

[slim spruce]

region and isp?

[hallow panther]

us east and what is isp

[slim spruce]

internet

[hallow panther]

where do you make a ticket at?

I dont see a support channel

[verbal lynx]

same I'm waiting for some good news

[hallow panther]

same I just got the game

[cedar sand]

In the support section of the website or the bug report button in your launcher

[ornate seal]

so when is there going to be a fix for the steam users?

[willow root]

hi BSGlauncher freezes my entire pc when I try to download the game i can get to "calculating time" on the download part when the launcher freezes my entire pc and from that point I cant do anything else but to just power off my pc and restart, have tried downloading the game 3 times same result every time at 0%

[slim spruce]

pc specs?

[willow root]

r5 5600x and rtx 3070

[slim spruce]

anything overclocked?

[willow root]

nope

[proud sail]

welcome friend we have the same error

[heavy oasis]

is there a way to upgrade tarkov to prepared for escape, if i bought the standart version first?
because im scared to refund the game, if i will refund to by this extension - i think it will just delete my main account.

i bought it through steam

[slim spruce]

when you buy the game you can upgrade at the cost of difference on the bsg website after linking accounts

don't refund anything

[heavy oasis]

so there is no way i do it through steam right?

im asking, because i already deposited money to my steam acc to buy the extension

[slim spruce]

you can upgrade editions on steam yeah

just not to unheard

[heavy oasis]

yes i know

[heavy oasis]

but how? if the only way is to refund the game

every extension contains the copy of the game

steam thinks that if you already got the copy - you cannot buy the extension

[slim spruce]

it's in the expansion list on steam

[proud sail]

this steam interface with BSG is just a mess... pretty sure this is all happening because I followed the directions to link my account from steam to BSG.

[willow root]

and what i can do now?

[slim spruce]

what drives do you have, C is an ssd and where you're installing ti?

[willow root]

581.80 and yes this is ssd (nvme) and i install game on default localisation (C:\Battlestate Games\Escape from Tarkov)

[slim spruce]

try within C:\program files (x86)\EFT

[willow root]

my pc still freezing

[slim spruce]

ram size?

[willow root]

16

[slim spruce]

Try adding 16000MB minimum and 25000MB maximum page file to an SSD as shown here and reboot:
https://mcci.com/support/guides/how-to-change-the-windows-pagefile-size/

[willow root]

still my pc was freezing

[slim spruce]

did you reboot?

[willow root]

yep

[slim spruce]

how much space does c have left?

[willow root]

40gb

[slim spruce]

that is not enough space for the game

make at least 100gb free

[willow root]

i know

I know that the game files are saved on temp folder and I have 40 gb left without them I have 90

so its not a problem with space

[slim spruce]

computer freezing when trying to install means your pc is unstable

maybe the ram is too high, maybe lower it to base speed 4800 or 2133

or an antivirus is interfering

[proud sail]

okay new problem: I finally got the game to launch without crashing and it is making me restart. Is there a way to unsync all this crap and get my save back?

or is all my progress gone forever?

[mild flame]

email bsg support i guess

[proud sail]

HAHAHAH as if they respond - i've seen people go over a year without anything

just curious if anyone here has had the same problems. with syncing erasing everything and getting it back

[worthy merlin]

it happened to me

[blazing sorrel]

Anybody know why twitch drops won’t appear in messages?

[mild flame]

the only way to change your email is to email them.

[proud sail]

did you get your stuff back?

[worthy merlin]

it was my whole character idk how to

[proud sail]

right but I don't need to change my email. if I log into either account now it brings me to the tutorial

[worthy merlin]

like im lvl 3 again

[proud sail]

^^ yup. 3 mil, kitted guns, lvl 3 hideout and traders are now all gone

[candid rose]

??code

[white steppe]

!tag codes Redeem your goodies → https://www.escapefromtarkov.com/promo/activate (Or launcher → your name → activate code)
SBEUKOMAR | SCAVYBOI | GOONSQUAD | LIGHTSOUT | PAY2WIN | OEFT7THBDAY | BANHAMMER | ELVISVISTA | ju20fu2620idfh88 ||#eft-chat message||

[mild flame]

then just continue playing...

[proud sail]

I think you're missing the entire story. I went to claim the new years gift and it broke my launcher. had to completely uninstall and reinstall multiple times. now all progress (i was lvl 20 and deep into quests, reps, and hideout upgrades) is gone even though progress is supposed to be linked to the BSG account.

[mild flame]

lol. then email. no use ranting here when we cant do anything

[proud sail]

is this not a community to see if others are experiecning the same problems and if they have found a fix?

[delicate ferry]

When I click Update, it starts for about 5 seconds and then nothing happens. The game stays outdated and the update prompt keeps appearing in a loop. I tried restarting the PC and launcher, clearing cache, and verifying game files, but the issue persists. someone help pls

[cedar sand]

If you just linked your bsg profile with a steam account then the bsg profile overwrites the steam profile, it's either that or you manually reset it in the settings

[proud sail]

what if you unlink it - does progress come back?

[cedar sand]

No, that's not how it works

[proud sail]

so the only way to play the game through steam was to make a BSG account. then the BSG account says I don't own the game because its in steam. so the fix to that is to sync it. which then erases everything and it is gone forever?

[cedar sand]

When you link a bsg profile it overwrites the steam profile

that is how it transfers everything, like achievements, purchases, progress, friends etc

[proud sail]

right but I have been logged into a BSG profile the entire time in the game. that is the part that isn't making sense

[cedar sand]

no you had a temporary guest account that was created if you bought it through steam

[proud sail]

right then through the steam launcher i went to the bsg website and created an account

[cedar sand]

If you link a steam account to a BSG profile then it completely overwrites the steam account progress yes

This is intended and the previous game data is lost

This is why you’re told to complete the account linking before playing, if you choose to do it later you’re deleting your progress because when you link a BSG account to the Steam account it overwrites the Steam account

[proud sail]

but now i have two bsg accounts and only 1 is linked and progress is gone on both lmao

[cedar sand]

Your previous data will not return

[proud sail]

yeah i get that

its just odd that both are gone

[cedar sand]

So all you need is a BSG account linked to the Steam account and you’re good to go

[proud sail]

where was this direction a month ago 🙁

[cedar sand]

It is written in the launcher in a banner for steam guest profiles

You need to create an account and link it before playing, or you will just be wiping that progress when you do decide to create an account in the future

[proud sail]

maybe when the game first launched on steam it was in the banner but it wasn't now.

[cedar sand]

It won’t be now because you have already linked once

It doesn’t need to inform someone of a process they’ve already completed

[proud sail]

lol i mean before i linked

or maybe it did and thats why i made an account but it didn't link??? idk its just whack

i appreciate you taking the time to explain it to me though

[cedar sand]

Either way no one here can do anything for you, it’s an intended function of account linking and the previous game data is not recoverable, even by support

[mild flame]

Thank you

[proud sail]

nah i didn't need anything done, just wanted to know if this was like a known thing and if others had experienced it bc that is what community support is for 🙂

[iron ridge]

Hey y'all, I've been getting this error starting today morning, is it a server issue again or something wrong on my end?

[proud sail]

appreciate you muchly @cedar sand

[cedar sand]

Known issue for steam users, no known fix, will have to wait for BSG

[iron ridge]

Oki, thanks =)

[delicate ferry]

i cant download my game i click install wait arround a minute and nothing happens i restarted my pc and launcher any fixes?

[cedar sand]

Wait longer, it can take some time to finish allocating space and grabbing what it needs

Don’t close it or cancel it, just let it run

[delicate ferry]

but i dont even see a download bar i still just see a install button

its still normal?

[cedar sand]

The download might not start straight away

Click install and then wait

[delicate ferry]

alright thanks

[mild flame]

go drink water, scroll social media for abit

[nimble fiber]

Bumping in case somebody has a clue about what can I do

[woven birch]

anyone know why my bsg launcher wont update

Never mind i got it to work

[dapper anchor]

not super important or game breaking but itd be nice if this bug with the mannequin clipping into the ground got fixed

[teal roost]

I bought Tarkov on Steam. I could launch and play the game normally through Steam before, yesterday I found on the official website that it wasn't linked to my Steam account, so I tried to link them. BUT ALL the data in my account is wiped. Is this a bug?

[delicate ferry]

still dont work btw

i just clicked install 20 minutes ago

and nothing changed

[slim spruce]

the bsg account takes priority and your steam progress is lost, this is not reversable

[delicate ferry]

someone help me please

[slim spruce]

set all rights for that folder to your windows profile as shown here

and start the launcher as admin

[delicate ferry]

okay i will try this thanks

[teal roost]

I unlinked my BSG account from my Steam account and tried to relink the same Steam account to the same BSG account, but it prompted that my Steam account is bound to another BSG account. How to solve it

[slim spruce]

that is on a cool down of probably about 24 hours to relink

[teal roost]

Fine, a very good design

[slim spruce]

people were spamming new accounts to duplicate items from tutorial

[teal roost]

Got it, that makes sense then.

[ornate forge]

anyone know when is next update?

[blazing sorrel]

Anybody know why twitch drops won’t appear in messages?

[ripe oxide]

Graphics settings keep resetting upon game relaunch. Anything?

[slim spruce]

C:\Users\%username%\AppData\Roaming\Battlestate Games\Escape from Tarkov\Settings

make sure this folder and graphics.ini is not set to read only

[ripe oxide]

okay, lemme check that

[ripe oxide]

Whaatt do I do here..

how do I.. un-read-only it

[slim spruce]

unbox the check box

and also on the items themselves

it may auto make the box come back though

so many sure graphics.ini is not read only itself

[limpid kiln]

anyone elses arena freeze after selecting a kit and then you get into the game late but it instantly says anticheat connection failed???

[stoic crow]

yo guys, i made my bsg acc using steam, but its not letting me log in. its asking me to activate the acc, i have been playing for 100 hours now tho

[slim spruce]

what error exactly?

[old carbon]

like the 5th day I've asked this but does anyone know why I'm no longer getting the kermans case of evidence in my system messages, I've tried just about everything but cant seem to get it back

[stoic crow]

no error, i just didnt make an acc through bsg afaik?

like no email/pass, should be my steam no?

[slim spruce]

the activate error part i need to see

[ripe oxide]

Ok, done, gonna test if it worked

worked, ty

[slim spruce]

you checked your email?

[stoic crow]

i tried a diff browser and it worked, idk it was funky it said my acc already exists

like it was trying to make a new one

sorry for the bother problem is fixed

alr new potential issue? i hope i didnt fuck up. base game is bought via steam, arena via their website. both are on the same acc, showing diff usernames tho (tarkov citizen on steam, actual user on arena)

[slim spruce]

did you link the accounts before buying?

[stoic crow]

you gotta do that?

i have a feeling i messed up

[slim spruce]

you can link now but don't buy the game again yet

should be fine since you only own one game and arena

[stoic crow]

mmm

[slim spruce]

you unlinked already?

[stoic crow]

nope

[karmic linden]

damn

[stoic crow]

a bit confusing ngl, im checking my acc via the steam version

[agile shell]

LMAO

[stoic crow]

takes me to my acc, just shows my username differently in the launcher

[slim spruce]

on the link page link your steam if you haven't

[stoic crow]

it gives me that error i sent

sooooo idk what its linked to

shows it isnt linked, idk how i'd be playing the game tho

[slim spruce]

it's not linked

link and log into steam

[stoic crow]

giving me this error

[pliant quest]

does any1 knows what do i have to do there? I went into LK with 3 blue folders but i dont have the choise to give it to him. What can i do?

[alpine canyon]

did you complete "getting acquainted" from mechanic?

[pliant quest]

no i didnt

[slim spruce]

you may have linked and unlinked and if so, it will take about 24 hours to let you link again

[alpine canyon]

do that

[stoic crow]

havent unlinked at all afaik, it was never linked

im confused cuz, steam launcher shows a generic tarkov citizen username but in-game shows properly. but no ownership of arena, is this like a temporary acc or something?

[solar marten]

I keep getting this issue for the past day or so. It worked perfectly fine and then suddenly started to do this.
I've verified integrity of game cache, link, unlinked, link (So many times), reinstalled the game.

However, the game works perfectly fine if i open the launcher by itself, it's just through steam it ain't working.
And ideas?

[proud sail]

Don’t link it. You’ll lose all your progress. Just had this convo in this channel like two hours ago.

[stoic crow]

hmmmm

[proud sail]

I didn’t have mine linked and was experiencing the same thing with the different user names and such. I linked my steam to the BSG. Doing so erased my PMC. Just leave it unlinked if you can.

[stoic crow]

that's hella rough. im 110 hrs in and it'd be a pretty big hit. idk man thats annoying, i put in a ticket on their website to see if theres a fix before i wipe my progress lol

[proud sail]

Yeah I lost 81 hours, 3mil, a level 3 hideout and traders and kitted out gear 🤷🏽‍♀️ would be nice if they had the instructions and the caveat of “you will lose it all if you link after playing” within the steam q&a on the website

[flat tinsel]

I'm getting it too after update XD Dog water Steam support/integration. Literally used to play on normal launcher and Steam is all f'd up. If you run as administrator it will work but then the launch won't detect the games file path and with try to get you to install it twice lmfao

[stoic crow]

after playing base game? or arena?

cuz if i can "wipe" arena then its no problem, zero progress there, literally

[proud sail]

Don’t think it matters. Brings me back to the tutorial.

[jovial lintel]

Just bought stash slots and the email didn't come through with a code?

[stoic crow]

bsg please dont do this to me 🙏

[solar marten]

Fuck it, i'll just use the usual launcher then xD

[pliant quest]

it was it ty

[flat tinsel]

Also, Idk how long you've had your PC running for. Try restarting it. Usually works. Fixed mine not recognizing my acc.

[jovial lintel]

ANYONE know how long tarkov emails for gifts take to come through?

[flat tinsel]

As long as you've claimed it from the website it's typically very fast.

[muted solar]

Is there a way to report this guy somewhere else than the profile?

[cedar sand]

You report users in game only, don’t witch hunt in this server

[muted solar]

thi sis a community support, and it was a question

if you don't like it is not my business

[cedar sand]

I answered your question, and it’s against the rules to do what you did

[flat tinsel]

Tommy Tuffknuckles ^ (Monti)
I wish we had emote reactions that screenshot would have had 100 clown emojis.

[muted solar]

😗

[jovial lintel]

How long does stash upgrade gifts take to be emailed?

[cedar sand]

They are sent instantly upon payment processing completion

[jovial lintel]

Not today they aint

[thorny dust]

AMD GPU. Did anyone fix distant fences/small objects flickering constantly?

[jovial lintel]

Is there somewhere I can contact BSG?

or do i need to make a ticket and wait 2months?

[cedar sand]

??support

[white steppe]

[e-mail]

[cedar sand]

You can also open a ticket on the website

[flat tinsel]

[jovial lintel]

It just ain't sending me emails, time to make a ticket and wait 3months

[tame marsh]

This is getting ridiculous, It's been two days now and my arena and eft exp still arent in sync, what the heck is going on.

[thorny dust]

AMD GPU. Did anyone fix distant fences/small objects flickering constantly?

[limpid kiln]

why do i spawn in late when im playing with other people but not solo

[floral stratus]

I just bought the game yesterday and wen i try to start it this error message pops up (attached image) and idk what to do. I tired reinstalling, linking to my steam account etc. but nothing works. I tired searching online but i couldn't find any useful information. Pls help i just want to play the game .

[slim spruce]

This error is caused by a third party antivirus, mainly something like "reason cyber security".

[floral stratus]

how do i fix it?

[slim spruce]

disable the antivirus or white list the launcher or game folders in it

[floral stratus]

ok ill try

[tender shard]

can kaban spawn on reserve ? coz i was just killed by his goon

[tribal geyser]

probably u got killed by glukhar's guards

[lean mirage]

Im trying to play arena, but everytime i shoot my gun. my fps drop to like 3, i tried a lot, but before i reinstall the game or my drivers i wanted to ask here. I have a 9070 XT and a ryzem 5 7600X

[slim spruce]

there is a pin to fix this regarding removing some nvidia items from asus armory crate

[lean mirage]

thx ill try that

[thorny dust]

AMD GPU. Far away thin object like fences or in general small, thin object flicker constantly when standing still. Disabling AA fixes it when stationary but when moving its even worse. Anyone found a fix? I've tried everything

[hard igloo]

yo guys on ryzen 7 5800x and rtx 2060 dlls on or off?

[lusty yew]

any idea on a to great heights part 1 fix? or maybe just remove the TGH3 transfer requirement?

[grizzled quest]

we share the same pain

[round thicket]

I just can't join customs from first try, it's like my third raid on customs in a row when first my gane crashes, when i rejoin raid i get error and only after this i can load, when rhere are only 17 mins remaining. Game always dies on creating loot pols. Factory loaded from first try. This started after last patch

[round thicket]

And it crashed again

[charred tulip]

Having a issue with reff task completed it on arena but when I go back to pvp doesn't show its completed. I played a game in both to see if that would fix it and I did integrity checks on both

[burnt shadow]

Servers undergoing Maintenance ATM

[upper coral]

I got AWOL by a server disconection and lost all my gear without be able to rejoin this was extacly what happened to me https://www.reddit.com/r/EscapefromTarkov/comments/1ozfhcn/server_connection_lost_10_ready/
Reddit

I didnt have a chance to rejoin just lost all my gear and everything and before you asked yes already contacted to BSG support without a reply after 3 tickets sent

[limber dagger]

Hey guys, where can I get support regarding a bug I encountered?

[slim spruce]

what is it?

[soft arrow]

I will also need some help with something or if anyone knows what all i can do to get this sorted.

[upper coral]

I already regret buying this game, if this issue is not solved properly

[limber dagger]

in the game u can help me ?

[slim spruce]

well i need to know first

[clear raptor]

is there smt i'm missing when i go to talk to mechanic nothing shows up

[limber dagger]

https://drive.google.com/file/d/1ZP6r9wY7758oJtFwyOwfAdFRm-sGSWk4/view?usp=drive_link look this pic my driver to gpc bug and when i logget this

[soft arrow]

having problems login in, keeps telling me the email i am using does not exsit, and ive never had this issue, am still logged into the launcher just when i go to the website to login it wont let me, due to it saying the email does not exsit is there a fix or is this just something that i have to wait out for?

[clear raptor]

servers r being bombed rn basically so

[slim spruce]

when did you log in last?

[soft arrow]

maybe a week ago on the actually website, went to log in to claim the christmas gift in profile and i havent been able to for the last two days

[slim spruce]

Check your email for signs of someone breaking in, like sessions

[soft arrow]

yeah i checked that, i changed my password, a week ago and that was fine cuz again was something that i did, and there has not been anything else since when i changed my password

[foggy ruin]

my account got hacked emailed support last saturday still havent gotten an email back trying to get my account back

[soft arrow]

Dec 12th was the last time i was on the website to purchase new outfit

[slim spruce]

This probably means someone changed your account's email and stole your account, if you're sure the email is correct. But on the other hand, the website is disabled now so it's probably not.

[soft arrow]

yeah i mean im still logged in to the launcher so i dont think anyone took the account, and idk how that will work when i purchesed EOD long ago and then have the Unheard

[blissful steeple]

i got logged out and cant confirm my email beacuse website doesnt work 😔😔😔

[soft arrow]

so im just hoping because the webistes down

[foggy ruin]

someone changed my email while i was out of town rip

[delicate folio]

says user action required after i press yes i get error 0

[floral stratus]

So i disabled it and this pops up now. The login thing pops up i enter the info and it asks if i want to link my BSG acc to my steam account i agree and it takes me back to the login thing and this pops up (attached photos) (Same as the guy above me)

[slow laurel]

so whats happening the game crashed and if i login launcher says are you sure you want to link your bsg account???

[slim spruce]

website under maintenance

[floral stratus]

ohhh

[delicate folio]

how long

[stoic crow]

oh sorry disregard last, i see website is on maintenance.

[dusk kraken]

I found I had that issue only via Steam now

[carmine sandal]

thanks bsg for this perfecly finished product

[upper coral]

How to see BSG Support actually responds to us

[fathom crater]

any ETA on this? I thought I had been hacked or something until I realized the entire site said Mainenance

[carmine parrot]

so dumb i was prepin and then i reset my pc and poof cant log in

[true hatch]

Hi everyone, I'm having trouble creating my account to play it's under maintenance?

[carmine parrot]

just got back in

[carmine parrot]

it is it should be over soon id give it 15 to 20 mins and it should be back up

[fathom crater]

Sick, I'll reboot and see if that helps clear anything.

[carmine parrot]

do you use steam?

[fathom crater]

Yeah

[carmine parrot]

it might help to verify the integrity of the game first you can find that if you right click on it in steam and go to installed files then verify

[carmine parrot]

if you have issues good luck bro

[fathom crater]

Heard. I'll give that a shot, too

Thanks, dude!

[carmine parrot]

anytime !!!

[fathom crater]

Not seeing that option, it may just be staring me in the face, though. I can be a bit boomer with tech.

[opal palm]

properties, then to installed files and then you can check the verify etc.

[fathom crater]

Oh, duh. Thanks, dude.

[opal palm]

you're welcome mate 😉

[fathom crater]

Back in, now. For anyone else having the same issue, I did in fact have to verify the files and now everything is dandy.

[tribal geyser]

Is it normal to craft a 9 hr recipe to get a keycard , to spawn every time next to tunnel , to run thru the whole map and fight 1-2 people on the way , just to get to the terminal intercom , to fight the rat camping it , to win the fight , to go to terminal , to transit and to spawn with a random most of the games and get killed by him , just to craft another 9 hr card and repeat ???

[scarlet mango]

Is there a way to upgrade account on steam or buy stash upgrades for Steam? PLEASE anyone with an answer help me out 🙏

[narrow zinc]

People are saying accounts are being reset? Has anyone heard anything abt it or if theres an eta on when itll be not a problem anymore

[tribal geyser]

What do you mean accounts being reset , are you talking about wipe ? If so , it happens every 6 months +/- 2 months , last wipe was 1 month ago and 10 days , so you can say its still early wipe.

[narrow zinc]

Bro ik what a wipe is i mean a bunch of guys are freaking out saying people hacked into the website and are manually resetting ppls accts

[random wadi]

I noticed that some of the figurines are going for a really high amount, are they actually used for anything? Or is something weird just going on?

[narrow zinc]

Probably legit, only bc they have really old acheivements, could just be a gamer

Oh wait i cant read

20kd aint no fuckin way

Probably an old account that started hacking this wipe to try and look more legit? 20kd, 900hrs, 75% survive rating are all massive red flags

Which the cheaters have been out in full fuckin force this week we had to 5 stack labrynth bc we kept getting so many cheaters

[tribal geyser]

labyrinth is ok ... check outside terminal

[stable wharf]

I seen Onepeg talking about this. Serious security issue going on with that

[zinc trail]

Yea either that or hes just the Goat apparently

[split wraith]

I would love if they added some easier way to sell stuff on flee.. When i want to sell more of the same item i go to search and from there i have to move all respective items to same scav case or to stash somewhere where they are together.. Would be glad if i was able to autoselect similar from search so i dont have to jungle with my items everywhere would make it much easier

[slim spruce]

you can sell all of one item within each scav box

[silver sparrow]

I finally got my armored and opened it, and got the Kurlov RFID card. The system message asked if I wanted to turn it in I clicked yes the message now says received but the RFID card was not consumed and the quest didn’t progress. I can’t turn it in again am I soft locked or is there something I should try before contacting support.

[slim spruce]

not entire stash though which would be nice

[split wraith]

well i know that thats why i and not only me be interested in this life update

[zinc citrus]

this is all I get when trying to play the game on steam. What do I do?

[grand tapir]

a friend cant do quest main story in pve. The game system says go to tarkov profile and wipe account but the buttom wipe on web in his profile appear unclickable. Theres any bug? we remember he do the wipe at start, now look unavailable to click story main quest

[split wraith]

Could u get that idea to programators? 😄

Or developers

[slim spruce]

reboot pc

[zinc citrus]

Hi yes, I have done so. Same issue also getting this error https://media.discordapp.net/attachments/521614489884295169/1454205263161851946/Zrzut_ekranu_2025-12-26_210826.png?ex=69503db0&is=694eec30&hm=0134b35cc805d034fdd63f60e139b9fcf6a0d802ec8ed085a7347f5015513350&=&format=webp&quality=lossless

I can sometimes get through to the launcher but It says I have to launch the game where I bought it (steam) Ive downloaded the launcher from the website but still get the same error that I must launch the game on t6he platform I bought it on which would be steam.

[slim spruce]

website is down now i believe

[zinc citrus]

Could be causing the issues? If so any ETA on it coming back online?

[fallen saffron]

@ornate forge Are you still unable to play due to the 704 error?

[ornate forge]

nope

dm if u want solution

[fallen saffron]

wdym solution

solution is to reset your account or wait until the event ends and they remove the quests that are causing the bug

I hope you submitted a bug report so they can get better visibility (and reports) on it

[scarlet mango]

Are there any ways to purchase stash upgrades on Steam or upgrade account

[slim spruce]

you can upgrade editions on steam but not to unheard. Otherwise, link to bsg then buy on bsg website to have access to all upgrades.

[scarlet mango]

Would doing any of that reset progress? last time we linked an account to BSG it wiped the progress so we had unlinked

[stoic cipher]

i got the game and i gave it away again then i bought the game again whit the full version all dlc on steam and now it dosent log me in

[slim spruce]

if you only had progress on steam account and then link to a new bsg account it will wipe you.

[scarlet mango]

Am i able to gift an upgraded version on steam to someone who already owns it on steam without it wiping progress or causing any problems

[slim spruce]

you can gift full games I do not think you can gift upgrades. Upgrades do not wipe you in any way you get the missing items in the mail and other things are auto applied.

[vivid briar]

Guys do you have any solution for not being able to join PVE mode after activating that? Looks like it did not synced well, got it "Purchased" on website but still can't enter in-game. Tried everything from relogs, through restarts to reinstalling the game, the launcher...

[scarlet mango]

Are stash upgrades coming to steam?

[slim spruce]

I am not sure. Probably some time.

[upper coral]

They dont do jack thing on support

[fallen saffron]

I submitted a ticket for the main quest Labyrinth not completing because I did things out of order
2-3 days later they fixed it and I was able to continue on The Ticket

[upper coral]

they dont respond, to trickets I send them 3 tickets about a serious game breaking bug wich made me lose gear and stink my stats no response and is not looking good I regret buying this game low key

[fallen saffron]

But you can still play, right?

[upper coral]

What does it matter I can still play I have game breaking bug that doesnt let me play from time to time

[fallen saffron]

I 100% am unable to play the game until they fix the issue

[vivid briar]

Well I literally can not and still waiting for any help xD

[upper coral]

Have you contact support?

[vivid briar]

Yup, no response yet.

[upper coral]

same here its been 3 days

And the crazy thing is you can only create a ticket daily

[vivid briar]

I mean there should be at least some sort of automated live supp that will transfer to a real support employee with some extreme cases, that won't let you play at all

[tribal geyser]

Is this a joke .... Im in a terminal run and i killed the other guy inside for the first time in a while and i got a error and now the launcher is not loading and getting error 0 ...

[upper coral]

a game that charges 250€ for a edition and have literally support from 1001games.com

[vivid briar]

I work in customer support, I build live support bots, that's possible to do that, make it cheap and efficient, they should be able to afford that 100%

I mean I still adore that they're at least working on christmas but still, there's no option beside raising a ticket and waiting. I believe most people will not contact support if something is possible to fix by finding fix on web or here on discord

[upper coral]

Its awful awful awful

[vivid briar]

We can not expect that they will kiss our asses but any form of live support for that price should be mandatory xD

[sweet swan]

Does anyone know when bsg support close for their Christmas break??

[scarlet mango]

My dad who owns it on steam is trying to purchase an upgrade from the standard edition to left behind or prepare for escape but it says he needs to buy the game again and buy it as an expansion

[slim spruce]

the best way to do this is to buy a gift on the bsg website, but this requires you own the game first, if you own it via steam it may allow you to purchase a gift code of a full game on the bsg website

but make sure the regions are matching or the target can't redeem it.

[vivid briar]

Okay, I see where the issue is. It's not support fault guys, it's the amount of bugs that are not able to fix client-side. I read that chat and I'm starting to understand that. What devs will fck up - support won't fix 🙁

[slim spruce]

EU supercedes all regions too

So if you buy an EU code anyone can redeem it to upgrade.

but other may be cheaper if they're also other

[vivid briar]

I got my code, used it and can't join PVE mode so I would not be so sure about that xD

[slim spruce]

check your profile page for what the code was for

it should have a list

[sacred egret]

yall how do you add a limit to your voice channel?

[tribal geyser]

Good thing is you jerked the code around so i guess black division doesn't go in armory now , but the new problem is they shoot thru the wall ... Nice...

[slim spruce]

#lfg-info

[vivid briar]

I know what was it for, it activated correctly but profile sync is fcked up and my game client can not see that I have this expansion. It's not the code that's the source of issue this time

[slim spruce]

Relog into the launcher and wait as the website has issues now.

[scarlet mango]

He already owns standard edition. we want to upgrade to Left behind or prepare for escape without rebuying the whole game or having to reset his account by linking it back to BSG

[vivid briar]

Brother, I did everything regarding that, even reinstalled everything 😄 There's nothing more I can do than waiting for support reply

Can you tell me where exactly I can see the codes I have used?

It was a gift code BTW

[slim spruce]

I believe if you purchase as gift and gift it, it will upgrade the target to that edition on steam.

wait

You can gift upgrades from the dlc section

so do that

[scarlet mango]

not on steam it just says N/A and that you need to own the game first (even for him who OWNS the game on steam)

[slim spruce]

I am not sure then, contact support on steam for this.

[scarlet mango]

bruh

[proud sail]

https://www.escapefromtarkov.com/support/knowledge/542

not sure if you checked the Q&A page

[trim axle]

on arena battlepass we are missing a few level ie. level 101,103,105 etc...

is this just me

[thick sonnet]

I just transferred GP coins, Roubles, and a few cases to PvE but it didn't go through

[upper coral]

I am losing my patience what does Processing means?

Have someone not AI actually seen this?

[vivid briar]

It means you should open a new one from the launcher, I did that, maybe it will be directed to a human faster because of more detailed ticket.

[proud sail]

its a holiday so probably not? usually support things are business days to months

[upper coral]

thats crazy for game that charges 250€

[vivid briar]

It's madness, in my company support we have 24h hours for regular request to answer and 2h to answer serious technical issues XDDD

[upper coral]

So if someone cant play the game they need to wait months

to solve this? How is that acceptable?

[pastel summit]

Getting this error on steam, any fix for it?
worked fine before

[proud sail]

yo that problem I fixed earlier is now a problem again where through the stream launcher I am a TarkovCitizen and then when I hit the dropdown arrow next to "online" it brings me right to the BSG account I made in the game when I first launched it and says I don't own the game but if I launch the game I am moose so anyone have a fix for that one?? Is it still linking the account?

[ornate forge]

nope

i didnt must reset anything

[fallen saffron]

What did you do

[ornate forge]

i spaming ok and esc

and for a while i go in character

[fallen saffron]

Well, it beats doing nothing

[umbral crypt]

anyone else randomly crashing cause of packet loss?

[fallen saffron]

Well holy shit is kubus the man! Spamming escape does, in fact, resolve the issue
I am flabbergasted by such a rudimentary solution

[ornate forge]

bro i cant play for 6 days XD

[elder musk]

the game is in shambles, you aren't missing anything

[ornate forge]

im trying everything and i look on random redit post and in comment i find this

[high finch]

ive had the same issues that onepeg and lupo have now got but only now do they care because its affecting streamers.

[ornate forge]

they too have 704 quest?

[high finch]

nope

[hollow nest]

how do I fix this ?

[high finch]

they have both been hacked and reset with there account 2fa bypassed

[hollow nest]

or is this on BSG side

[high finch]

i think it should resolve if you log off and on should be able to claim it

[hollow nest]

I have this problem for some time on pve but not on pvp but will try that

[hollow nest]

it worked thx

[clear raptor]

to get the final btr quest do i need to do the skier task line as well? or js the btr drivers one

[ornate bluff]

Someone know why I cant join the Arena Eft server?

[zinc citrus]

Hi, is the website still having issues?

still having issues playing on steam

I got to the launcher this time, when trying to open the game I got this error.

[high finch]

website is still down

[slim spruce]

is d drive connected in your system?

[zinc citrus]

Could you elaborate, a little confused! Thank you for the help 🙂

[slim spruce]

that error may mean the drive the game is on is no longer connected or is off

[vale mortar]

where is the christmas tree in the hideout

[tough shore]

i'm getting the same problem as well

we probably gonna wait until BSG fix it

[toxic glen]

anyone else having a problem with the game not giving you the ARRS system after you accepted it in the message from mechanic?

[upper coral]

Why does the support never responds galy. It's been 3 days dammit how is it possible for people to protect this behavior

[fast tiger]

No one here can say, we are all players like u

[high finch]

took me 6 days for response from bsg, i replied immediately and have not had a response since so i guess im back to the back of the que 🙂

[fast tiger]

Account issue?

[high finch]

i have the same as onepeg and lupo

[signal vapor]

Whenever I try to turn in the PP-19 on Gunsmith - Old Friend's Request I get this error, anyone have any idea how to fix?

[upper coral]

What issue did you have? I am so pissed at this

[high finch]

dismantle the gun and build it again

[signal vapor]

Already did

[high finch]

account got hacked and game profile got reset

whilst streaming

[upper coral]

How does that take you over 6 days? I just heard it from Nikita today

[high finch]

dont ask me i sent the email last saturday, only got a response recently and they said i havent provided enough info so had to send another email

[viral abyss]

I keep getting the error "Cannot launch more than one game at the same time". I've killed all tarkov and BSG processes in task manager (processes and details), I've restarted my PC, I've waited, verified integrity of files, double-checked folder locations, tried opening the .exe's from file explorer, made exclusions in defender. I'm at a loss on what to do next. Loving the game but these issues kinda suck considering no other games do this :/

[fast tiger]

1 week to respond, 4-6 weeks to resolve if u have all receipts ready

[high finch]

potentially hacked this was the error code i was getting

[slim spruce]

reboot and unplug the pc to verify it's not in a low power state

[upper coral]

Well I got a different issue and it sucks a game that charges 250€ doesn't even have a battle record

[high finch]

seems that way ive provided everything i can but i purchased the game in 2018 jan and data doesnt go that far back so i had to ask for an extended copy of data which itself can take up to 29 days....

[viral abyss]

I'm most certainly not hacked, I changed my password just an hour ago and it's a very safe one

[fast tiger]

Whats a battle record? Whats your issue?

[viral abyss]

I don't see how it would help honestly but I guess I'll give it a shot

[high finch]

yup

[fast tiger]

This one original receipt from u buying the game is the most important one

[upper coral]

How come you don't know a battle record is? Is like you do a raid and there's a cheater and you report the cheater with the said match with the details of the battle record

[high finch]

i mean its impossible to get a receipt of the purchase they way the request it because of how data is stored, anything prior to december 26/12/2018 is no longer stored in the format they request

[upper coral]

Is a security matter

[fast tiger]

Why should I know this?

[echo talon]

Am Currently unable to wipe PvE side of my account, says only able to wipe every 3 weeks. have not force wiped my own account ever and am really confused why im locked out of this option. have done everything i could find online that said were "fixes" just curious if anyone had some insight. Thanks

[slender kraken]

I've been playing Tarkov since 2021 and always able to load any maps. But Factory just gets stuck here and my game hangs with a blue circle spinning as of today. Yesterday or this morning was fine.

[viral abyss]

Unfortunately did not help. Am I forced to just reinstall at this point?

[slim spruce]

having 2 instances of the game running is not a problem reinstalling will fix

[viral abyss]

Figured as such but there are no background processes of it

[slim spruce]

if rebooting doesn't fix it you're in serious trouble

because something is just wrong

this means you're not rebooting properly

or when you launch the game you're pressing it too much

[upper coral]

So yeah this what happened to me the same happened to this reddit post
https://www.reddit.com/r/EscapefromTarkov/comments/1ozfhcn/server_connection_lost_10_ready/

Start loading a match with good gear pops a message saying server connection lost, get back into main menu and all gone and AWOL I am really pissed

[viral abyss]

I tried rebooting using the normal "restart" prompt on the windows menu, and also did a full shutdown plus full unplug for like 4 mins. When I launch I press only once on the play button.

[upper coral]

And don't you think I will let this slide because this will happen again in the future

[fading mural]

Yo I have a problem with ref I did to great heights part 5 on arena it says it’s done but eft says it’s not I’ve waited a day

[viral abyss]

I fully disabled windows defender and now it seems to be working. It'll automatically turn itself on soon but I suppose that's one fix. A strange one but it works...

[fast tiger]

This happened to you once?

[fast tiger]

Put tarky on the exception list of defender

[viral abyss]

I already did this, but it didn't help unfortunately

[fast tiger]

Login to eft after every win

[fast tiger]

Did you add the application? Or the whole folder?

[fading mural]

I tried reloging but nothing

[viral abyss]

I added the folder, the cache folder, the launcher folder, everything

[upper coral]

Wdym you trying to defend this? Or you stating it's common to lose connection and they don't even let you rejoin the match and make your PMC dead and count has a AWOL?

[fast tiger]

I mean like: you win once in arena, then log back immediately to eft and it should count once

[fading mural]

But I don’t wanna try and get two wins back to back again that was already hard enough

[fast tiger]

Sadly the only workaround we know rn, when it doesnt sync automatically

[fast tiger]

Wdym defend? Did it really happened once to you? Or does it happen consistently all the time?

[upper coral]

It happened once and I lost all gear

And it counted has AWOL

[uncut sonnet]

hey is anyone having issues reseting game profiles?

[fast tiger]

You tried to reach to support for reimbursement of this gear?

[upper coral]

Yes 3 times no response I fear the worse I don't like to see a AWOL on my stats and I was trying really hard to have nice stats just to have a AWOL like there

Is like the game calling me I quit a game and I am a loser

[small willow]

I cant reset my pve progress to get the story line? ive had the game for a few years and not reset before?

[fast tiger]

From experience reading this chat i don't think bsg will reimburse or change stats.

[upper coral]

Ence why you need a battle record of the raids you did

[upper coral]

So they won't do nothing they will say f to me and let it slide and don't even touch it, every minute it wents by the more I regret buying this

Support won't do jack thing

[fallen flower]

anyone know how i can get credit for a quest that i didnt complete in arena because my pc crashed? not tryna do it again

[fast tiger]

Never seen bsg provide players a battle record

[upper coral]

So how they can know the issue happened

Have they heard of customer care service I wasted almost 100€ on this game are they really let me hanged like this?

[fast tiger]

You tried to reset on website?

[small willow]

yeah someone said there was abug so turned it off atm

[ripe chasm]

I have had big cqb stuttering issues for a few years rx 6600 8gb, ryzen 9 5900x, 32 gb 3600 cl16 ram. I’ve tried everything, new cpu?

[hybrid shadow]

my friend always loads in a good like 30sec to 2 mins after me, there any known way of fixing this

[copper mauve]

just did to great height part 2, but its not registred as done on eft, how do i fix

[high finch]

the thing is at that point you mayaswell make the jump to a DDR5 platform.

[copper mauve]

i had same prob when i had 16 gigs of ram, i upgraded to 32 and it was fine

[hybrid shadow]

damn ok thank you

[ripe chasm]

As in ddr5 ram?

[fast tiger]

We are all players like u, no bsg support here. We try and help each other here, its not for venting about bsg support.
Wanna know what bsg support says? Have patience

[scarlet thicket]

where the dumb cultists

[fast tiger]

Login to eft immediately after each win

[fast tiger]

Checked Tarkov wiki?

[scarlet thicket]

yes

[copper mauve]

i did that tho, it says its not done

[scarlet thicket]

i mean i did 10 raid an no cultits

[fast tiger]

Tried to uninstall all old drivers with DDU?

[ripe chasm]

Yep

Everything tends to get a little better through out the years, but I can never fix cqb stutters that basically give me no chance

[high finch]

as in you would need to make the jump to a DDR5 platform ( new mobo cpu ) etc to see a real jump in perfomance

[copper mauve]

i had heavy stutters w ddr3, upgraded to 32 and everything runs fine

[high finch]

if this is true thats mental lol

[high finch]

1600hz sheeeeesh

[copper mauve]

hell yeah

[high finch]

what sort of performance are we talking though on streets?

[copper mauve]

erm

like 30-40 frames

[fast tiger]

Since game is CPU heavy, of might help.
Amd something x3d should be best.
A friend upgraded from 1070 to 3070 and stutters went away too

[high finch]

yeah i wouldnt play it at that point lol warrior

[restive depot]

Anyone hear of others having issues trying to wipe their PVE account?

[high finch]

somebody said they are having a similar issue earlier.

[unborn reef]

Guys ,can someone explain. Right now im installed new patch for Arena. I push on "play" button, start loading screen , and after that ,the game crashes

[copper mauve]

i dread the moment i have only streets tasks left for kappa. cuz i dont even know the map at all😭

[high finch]

verify integrity of the game

[ripe chasm]

This is what I was thinking as a last resort, 9 9800x. And actually when I made a jump to the ryzen 5 5900x a couple years ago everything got much better

[restive depot]

Appreciate it, its all sorts of frustrating

[high finch]

your lucky there is not many on streets lol

[fast tiger]

Is this a new GPU?

[unborn reef]

alredy done it

[high finch]

might just be a uninstall reinstall jobby

[ripe chasm]

So I’m thinking maybe the updated cpu, ryzen 9 9800x3d, might be the answer again

[copper mauve]

yeah true

[ripe chasm]

No sorry I was trying to say ryzen 9 9800x3d

[ripe chasm]

Wait are you saying upgrade gpu?

[fast tiger]

Defiantly CPU first
X3d is an excellent choice

[upper coral]

I want this fixed I got screwed by a bug error lost gear, lost stats lost time trying to solve this I am punished like I did anything oh did I mention I had quest items? How do I get them back now?

[hard igloo]

Yo guys dlls on or off on ryzen 7 5800x and rtx 2060?

[fast tiger]

I dont know, but you surely don't get your answer here

[ivory atlas]

i keep getting error 0 when trying to boot the game on steam anyone know what this means>

[fast tiger]

Off, since it makes scopes blurry sadly

[hard igloo]

okeee

[high finch]

the discord mods cannot do anything here, if you care then drop an email to bsg support but dont expect a quick response.

[fast tiger]

I am not even a mod, blue name just means helpful yapper.

[rough swallow]

Hey everyone, I wanted to reset my PvE status today, but the option is grayed out. My status is still from before the 1.0 launch. Does anyone have any idea what the problem is?

[upper coral]

Yeah I hope someone would help me on this but it seems everyone looking for help unfortunately

I already did what I could contact the support

[polar mountain]

whats safe to sell

[misty lodge]

Account resetting is temporarily disabled due to a security issue with it

[fast tiger]

#beginners-assistance

[copper mauve]

salads dont have a use i believe

[polar mountain]

what doi i do with this

[fast tiger]

Insert a dvd

Otherwise just enjoy passive bonuses

[polar mountain]

ohhh ok i was lost and google was not giveing me a real answer

[robust spire]

is every dlss model bugged?

using scope, getting oddities.

[slate ivy]

i am having issues with steady framerate, never really used to have an issue until 1.0, texture quality hasnt made a difference from ultra to low

[pseudo sandal]

How come my gifts aren’t showing up on the website after I put in codes?

[slate ivy]

they show up in game in messages

[pseudo sandal]

I haven’t received any weird

[slate ivy]

dang should show up under system

[fast tiger]

What are your game specs

[slate ivy]

Processor 12th Gen Intel(R) Core(TM) i7-12700F (2.10 GHz)
Installed RAM 48.0 GB (47.8 GB usable) DDR 4 at 2666
System type 64-bit operating system, x64-based processor
Installed on 500 GB SSD WD_BLACKSN750

Gigabyte B660 Ds3H mother board
RTX 3060 TI 8 GB

when i run the game its not even fully utilizing cpu and gpu

and priority is set to very high

but im getting like maybe 50 frames inconsistently on most all maps

[ripe chasm]

I’m trying to get an x3d cpu to replace my Ryzen 9 5900x…I didn’t realize they are all bought up except on ebay for $550. I don’t want to do the ddr5 change. Is the 5800x3d cpu worth it?

[slate ivy]

these are my current graphics settings

[fast tiger]

I dont think so not sure

[loud galleon]

what is this inv bug still dojng in the game

[fast tiger]

Your system is fine
If you wanna full list what to do to make game run better, a lot of it is here:
https://arena.tarkov.com/support/knowledge/441

I know it says crashes, but many of those help with performance too

[slate ivy]

gotcha i will check it out

[slate ivy]

it seems increasing the paging file size helped substantially, i set it to what bsg said to put as a baseline which is like 20gb, do you know what most ppl have it at?

[fast tiger]

32000 as initial
64000 as max
U have to have 64GB free of space on your ssd tho

[lusty hound]

tarkov is broken for me rn

[slate ivy]

gotcha

[fast tiger]

But if no increase in performance occurs, leave it at what bsg advises

I would also advise to follow other ram related steps in this guide

[slate ivy]

yeah i have tried multiple times to setup xmp for like a year or two know, because i have two 16s and two 8s it seems to not like that with my mother board, when i buy new 16's to bring me to 64 (if ram prices ever go down) i will try it again

[cerulean pumice]

how do you unlock the christmas time pt 1 task?

[errant sonnet]

i bought my game on stea, then upgraded to the unheard addition but now i cant play im getting a error. Can anyone help!

[ornate seal]

Still no error 0 fix for steam users?

[errant sonnet]

is that whats going on?

i get Game launch error

ERROR: 103003

This game was purchased on another platform. Please start the launcher through the platform where the purchase was made.

ERROR: 401005

[ornate seal]

Yup. There’s tons of issues with steam owners. As of 3-4pm yesterday

[proud sail]

I may have missed it but is TFA currently down too?

can't log in because won't send me a code for TFA

and if i try to log in with steam is is forcing me to make a new account again... ick

[slim spruce]

you can't start the game through bsg launcher if you bought it on steam

start via steam

[errant sonnet]

i start via steam and still get a error code

[slim spruce]

yes it's being worked on

[dense matrix]

can we get a mod in chat 1 and get this lil kid out of here

artic snow1212

[plush sleet]

Hey im having an issues where its asking for a 2fa code but not sending me one? Is anyone else having this issue or know a fix for it?

[uncut sonnet]

does anyone know the et of the profile resets?

[ornate seal]

I haven’t heard anything. Bsg will get to it in a few weeks time, don’t worry. They already got your money and you can’t refund with 2+ hours of play time on steam

[reef fable]

Help! I can't login on the website, I haven't setup my 2 factor authentication, but it's wanting me to use that. I'm not seeing any other options.

[timid knoll]

I was wondering if someone had this issue before. I launch the game from steam, the launcher comes up, I click play, and then I can hear the game but nothing on my monitor but game is on taskbar? Any ideas?

[plush sleet]

Im having the same issue so if you end up finding a fix lmk

[lethal meadow]

This is happening to me too. I think it's something to do with the ongoing account reset issues.

Can you still get into the game?

[plush sleet]

yeah you can still get in game

I was just trying to get the pve thing but wont let me log in

[reef fable]

I had to uninstall game, having issues. I was logging into the website, but can't. Though I was able to use a linked account, Discord to log into the website

[chrome lion]

anyone help me out with the linking my steam to BSG? long story short i already had the BSG account for a while and finally bought it on steam for the first time and signed in with the name credential but for some reason on the launcher it says a weird A name and on the website it says when I link "Your Steam account is already linked to another BSG account. Click Sign in with Steam on the Authorization form." what the hell is wrong with this game

[reef fable]

I was able to create a ticket

[high finch]

might have to create a ticket for that

[chrome lion]

i did the same

[lethal meadow]

Here's hoping this is all smoothed over by the time I get home from family Xmas tomorrow.

[narrow mango]

Does anybody have any issues with not receiving the 2FA email?

[lucid cloak]

Hello guys, i try play a game, after bug or hacker invasion, my game is not return, i need play this, help me pls

[ornate seal]

@lucid cloak yup, been going on since yesterday at 3-4pm. Welcome to tarkov, bsg will get to it eventually

[wicked sky]

any fix for never getting the verification email?

[lucid cloak]

I've tried all the solutions and nothing has worked, I'm desperate, my vacation is ending.

[narrow mango]

I think that's what we're dealing with.

[ornate seal]

It’s bsgs issue, they need to fix their backend issues for steam users.

[wicked sky]

had this problem years ago, glad to see they still cant fix it

[spice wagon]

trying to get the game. Ive deleted and redownloaded both the launcher and the game itself. i click on Play in the launcher and it loads nothing. after maybe 5 to 10 seconds it gives the first or white image, and after it gives the second or black image. i would like to game any one know how to fix

[lucid cloak]

yes... i'm one steam user xD

i'm crying to looking lives and friends playing and i not playing

[narrow warren]

Hey I have about 7 hours of playtime constantly getting hard disconnected, at first by Connection to Server Lost and now because of packet loss, my connection is fine and the server status is online. Is this a common issue?

I did try to describe the issue a bit better, but got spam locked haha

Has BSG been having some server issues lately, or is it a LATAM region thing perhaps?

[slim spruce]

the error on the left is caused by an antivirus

most notably reason cyber security

[spice wagon]

ah, thats great information. thank you

[ripe chasm]

Anybody on here with a 5800x3d CPU? Whats your experience been?

[scarlet mango]

How long dose it take for a authentifaction code for a game purchase to go through

[slim spruce]

for what?

[scarlet mango]

friend of mine just purchased the game but shes been waiting for the verification code or the email for awhile now

[slim spruce]

you should just be able to log in and play, unless you mean the activation code for the account

[scarlet mango]

I think activation code for the account

[slim spruce]

outlook or hotmail email?

[scarlet mango]

Gmail

[slim spruce]

check spam folders, it should be instant

[wicked sky]

been waiting for mine for hours

[proud sail]

considering TFA isnt working rn i don't think any emails are going out

[woven nymph]

Why is there no BSG announcement about them getting hacked

[wicked sky]

any say when they'll have it fixed?

[woven nymph]

What is being done to prevent further profile resets and rolling back those that happened

[proud sail]

i'd be surprised if it is fixed within the next 24 hours

[wicked sky]

go figure, they cant keep anything running

[proud sail]

i mean there are hundreds of thousands of people who play the game - I'm sure support is getting blown up all the time

[polar ginkgo]

So anytime i call anyone on discord the In game audio goes to Potato quality and gets super quiet anyone have a fix?

[narrow warren]

Has anyone been having server issues in the game itself? I couldn't get a single stable raid these last 3 days

[tawny yoke]

Same eve rsince the christmas patch these guys are having serious issues, I made a ticket and they told me they are aware of server connectivity issues. yesterday evening. I dont know why its taking so long to resolve, but I think they are working on it

[narrow warren]

Ahhh I see, thank you for the response

[tawny yoke]

it bothered me too because nobody was talking about my specific issue of constant disconnecting but I think its related to everyone else's 'Backend' problems

[remote dagger]

Does anyone know why my account isn't resetting even after I click reset on the site?

[velvet hull]

by any chance does anyone know why im not getting the Two-Factor Authorization code in my gmail? i put my password and everything in correctly but i dont see it anywhere

[narrow warren]

I think they are having issues with emails too, I had the same issue yesterday. The email came in only today

[tawny yoke]

@slim spruce Do you know if they've made headway with this problem or when it would possibly be resolved ?

[slim spruce]

do you disconnect from every raid instantly?

[tawny yoke]

On my player scav about 30 seconds in sometimes less, my pmc will last 30 seconds to 1 minute longer before it disconnects as well. I've tried many different solutions too, when I get put into the main menu I have the constant loading symbol on the bottom right corner, I'm guessing that the session is basically corrupted every time that happens

[velvet hull]

jez

[slim spruce]

this sounds like a general internet problem or your pc can't handle the game

[narrow warren]

@tawny yoke I have this EXACT issue, not sure on how to fix it, but my internet and general internet connection is perfect, this issue happens exclusevely on Tarkov

[tawny yoke]

Yea but my internet is fine, i considered the possibilities, flushed my DNS and network settings completely reset with tarkov, fresh reinstall, I've played the game for years im just getting connectivity issues while my internet is fine. I also tested my packet loss through command prompt

[slim spruce]

If nothing on the help page here https://www.escapefromtarkov.com/support/knowledge/439
helped then you may have either alow powered pc or have an improper connection type known as dual stack lite from your isp.

[tawny yoke]

I know its not much but I also had a dialogue with chatgpt, and they also suggested its related to server sided 'backend' problem with the christmas patch. Only happened after that

[tawny yoke]

I tried that a bit ago and did all that, but why would my connection start faltering after christmas patch? I'm level 40 ive grinded the wipe just fine with this internet, my ticket on support was also answered by 'We are aware of server connectivity issues and are working to resolve it'

[narrow warren]

same thing here, literally

been having very similar connectivity issues

[tawny yoke]

I think they'll be fixing it, but i will make a new ticket if they drop a patch or something and mine isnt fixed, I may also look into what he said but if we were to just infer, it seems like its a BSG issue.

[narrow warren]

TBH as a backend engineer myself, this does look like a server issue, I have debugged my home network a thousand ways, these weird connectivity issues happen with Tarkov exclusively.

[clear raptor]

does anyone know how long the wait is for this? i alr have 4.0 fence rep so should be enough

[narrow warren]

please dm me if you find a fix 😭

[weak granite]

it's currently disabled after an API breach

causing hackers to be able to reset your account if you logged in via Steam

[hoary sun]

wow

posted in the reddit about this

[tawny yoke]

Thats impressive, and I will be sure to tell you

[hoary sun]

are the last 5 digits in my name supposed to be the same in the bsg lancher and email?

cause the confirmation code email is from South Africa and has a different 5 digits

[stoic cipher]

i tried the game after i gave it back and now its sayin this bdw on steam

[slim spruce]

@primal carbon we must be nice to one another

[primal carbon]

i was being nice.... sticking up for the devs and mods !!! LOL ... i feel you tho my bad

[carmine granite]

Three raids in a row now not saving progress. Saying backend error cant save player progress. It gives me exp for tasks and kill but loot and quest progress is not saved. Whats up?

[fast tiger]

Makes no sense to threat this channel like feedback to bsg support. They aren't here, Its for players helping players

[static token]

Never seen someone cry because devs lock down website so more accounts arent lost

[polar mountain]

WHAT CAN I SELL NEED SPACE

[fast tiger]

Check Tarkov wiki

Page for each item will tell you how many u need for quest or hideout

[frigid ice]

Anyone know how to get the verification email to come through lol

[buoyant wigeon]

I can't receive two step verification emails, anyone knows what happened?

[frigid ice]

that makes 2 of us

[buoyant wigeon]

Lol, and I can’t login to the tarkov through steam

[spice island]

for some reason i cant log in to the website its always asking for email verification yet the email doesent come

[spice island]

oh damn thats 3 of us

[gilded sand]

4 of us

[ornate seal]

theres way more than 4 of you. go check steam community hub

[upper coral]

You know that meme of a door being hold by a Dorito? Its incredible how hackers can so easily hack in into multiple accounts and troll people, the QR code they change the pfp to is a youtube video, I wonder how this game made into steam this is just so bad bad bad practice development you cant guarante the safety of your database company

[static token]

the main compromise was with steam its new to them shits bound to happen what i find comical is all the players wanna scream and cry about devs yet its not the devs that hacked the accounts its no life hackers a day after christmas thats who people should bitch about even aaa games have hackers and cheaters idk why anyone expects anything different from an indie game

[upper coral]

I would ask for a refund if I could they dont say anything about my issue on Support its been 3 days they made me lose a ton of gear they made a AWOL that is nasty to look into they don't reply they dont care they dont care

[static token]

they are ion a completely different time zone and your not the only one with this issue

[upper coral]

You know what infosec is?

Its the basics of the basics of security

[static token]

the main reason why if i can i will buy games not from steam cuz steam has issues all the fucking time

[upper coral]

Back on school did you left lockers unlocked?

[static token]

is that why every other aaa developer also uses 2fa because they are sooo secure?

[upper coral]

Did you post your password written in a stick paper close to your computer?

You learn this on the kindergarden is a security breach

[static token]

try hitting up ubisoft support to get anything done and let me know how that works

[upper coral]

do they own good games?

why bother then

[static token]

on paper they do

[upper coral]

tarkov on paper is good to lmao

[static token]

tarkov is good people just wanna bitch about shit

i bet half the people complaining arent even havin g the issues they just want free shit or attention much like these hackers

and the other half of complainers in here dont even know how to use their eyes to fix theior own issues

[ornate seal]

im complaining on behalf of a friend. been playing since early alpha over 8-9 damn years ago. BSG is a bunch of morons for not figuring this shit out before 1.0 release.

[static token]

i emplore you to do better then them

[ornate seal]

yeah, because I have access to bsgs backend to fix their current issues. christ man how dumb are you

[static token]

only issues iu had this wipe so far is the drops glitchedf out the second day and they promptly fixed it that night

no im saying make a better game if you think your so smart

why come back year after year if devs dont know what they are doing? just so you have something to bitch about? its annoying as fuck

[ornate seal]

good for you. you do realize people paid for this game and literally cant even open the launcher from steam because of the issues going on right now right?

[upper coral]

I wonder how Steam lets this kinda of stuff slide

Steam should warn BSG like with taxes or kick out of steam or something

[ornate seal]

Ive been playing for so long because its a fun and challening game. That doesnt excuse whats happening right now

[upper coral]

Steam doesnt care anymore, its not like it used to be you have phising games on steam

[ornate seal]

@upper coral ive seen they are granting refunds for people with 50+ hours of play time so maybe youre not too far off. this steam integration couldnt have gone worse

[upper coral]

I am with 164 hours

[static token]

Im def not excusing it but how could they have known that people could intercept the game token on steam?

[upper coral]

so I am cooked

[static token]

Or however the hell people are getting people's accounts

[ornate seal]

@static token well, judging by their sales and everything. They should be making enough money to pay a drunk russian to look into the issue

[static token]

I would imagine they are trying they've known about the issue since earlier today

But i wouldn't bet money on them being able to like roll people's accounts back or something like that they may be able to get accounts secured but I don't they can revert any changes done to the account

[ornate seal]

these steam auth issues started yesterday around 3-4 pm eastern. its been a decent amount of time with no real communication if ANYTHING, not even addressing that they know an issue is ongoing

[static token]

I think the lack of communication is trying to not show light on how people are screwing other people over because there are plenty of assholes out there looking for any way to troll

[upper coral]

Nikita said they investigating on twitter

[ornate seal]

I agree, but maybe a community post on steam to tarkov owners wouldnt be a bad idea since theyre the effected group. if were being honest, not being able to play at all lets people jump to all sorts of conclusions and can get out of hand in its own manner

[humble berry]

is there any way to get this game to run on linux
the only reason it doesnt is because of battle eye

[ornate seal]

fo real? @upper coral

[static token]

Yea that makes sense it is the tarkov community afyer all people will make up myths in their heads wether they can play or not play lol

[verbal pond]

Hello. I purchased the game on Steam and played for approximately 80 hours. After the login issues last night, I manually downloaded the launcher and linked my account. After that, I noticed that all my progress was reset and the launcher opened under the name TarkovCitizen.When I manually open the launcher and log in with the account I normally played on, it appears as if I never purchased the game at all. The worst part is that I can’t trust the TarkovCitizen account it created and start over, because there is no clear connection to my original account.Is there anyone else experiencing this issue? I have already submitted a report to BSG regarding the problem.

[upper coral]

ahahahahahaha another one

[ornate seal]

@verbal pond same thing im on here for. You are now one of us

@upper coral dm me that link

[upper coral]

oh it was a gif of DJ Khaled

[humble berry]

i dont even want to play online tarkov
im gonna be modding it to disable online, and reenable it so i can play it with only my friends but it wont launch on linux because battleye

[upper coral]

Saying another one

[ornate seal]

oh i thought it was the X post or whatever of bsg saying something

whered u see that? I cant find anything

[upper coral]

i can dm where nikita said it

[ornate seal]

I say we get the pitch forks out. mass revolt

[upper coral]

https://x.com/nikgeneburn/status/2004667472398655876

Nikita Buyanov (@nikgeneburn)

@Onepeg already took measures. investigating

X · Dec 26, 2025, 9:35 PM

[verbal pond]

@upper coral I'm laughing, I'm depressed.:(

[upper coral]

Look if the Godfather spoke regarding they will solve it I am way worse than you son, the way it looks my issue won't be resolved

[edgy osprey]

trying to change email/password 4 my tarkov account

and its telling me to input my 2fa

but it sends no 2fa?????

[timber lance]

how does one complete the christmas challenge 3 in arena wheee you need a grinch, aybolit, fox, or hare mask and kill 20 people?

[verbal pond]

Maybe not being patient and opening my Steam account manually through the launcher and trying to link it was my mistake, and everything got wiped. But there was no explanation or warning about this. How was I supposed to know?

At the very least, will I be able to play comfortably with this new character that appears as TarkovCitizen, and will I always be able to access it? Even that part is unclear.

[foggy sundial]

If someone's messages were deleted en masse does that mean they got banned from the server? Asking 'cause I was going to report something via discord-mod-mail and now I see the messages aren't there anymore! Also sorry if this isn't the right chat for this question. 🙂

[spice island]

my wifi starts tweaking at midnight so i have to use a vpn for some reason to get any signal, i try to load into tarkov and it makes me verify as a human through capcha but for some reason it doesent work and keeps on verifying then stops and doesent work

[polar mountain]

good?

[weak granite]

you wear it in a preset

[civic island]

Hey all, I am not getting any emails from BSG, this is only an issue that started happening to me today. I tried to log in and got no 2-fac email, so, after many tries, I logged in using discord. Then I wanted to purchase a copy of the game for my friend for Christmas, which I did (I got the receipt from Xsolla), but I received no key email from BSG. Anyone know what's going on?

[spice island]

just wait for a fix or smthn everyone is getting it including me

[civic island]

oh okay, so no one is getting emails at the moment?

[spice island]

pretty much

[civic island]

ok ty

[jolly wigeon]

anyone know how to get the Cold Start quest for the event?

[fleet nymph]

for those having issues with login through steam, it might be because of win10, I upgraded to win11 and I'm able to launch now

[zealous plume]

concerned with my performance in PvE with a 9800x3d I feel like I shouldnt be cpu limited this hard on customs...

others at 4k even offline on customs should be somewhere around like 200 Idk if my settings are messed up or what

[slender valley]

classic tarkov :D

[zealous plume]

its only tarkov like this where im cpu bound this hard so I dont think its bios or anything like that but Im up to any suggestions lmafo

[lean thistle]

Hey, did anyone have a solution to my problem or is it just server overuse?

[grand iris]

Yeah same here , didnt even get any emails rn

[peak citrus]

Hey i was recently in a raid i killed a pmc then his buddy started going mach1 whule walking and ran off i looted his mate and this is his name if there is any wqy ti ban him for boosting or sum that would be great

[shrewd garnet]

hello is tarkov website down again ? im not able to receive email verification to log in

[willow ingot]

same here

[foggy sundial]

The Discord rules say this:

7. We DO NOT handle cheater/hacker reports. Report a suspected cheater in game or in the launcher.

[rapid halo]

object reference not set BUG WONT LEAVE ME ALONE i have uninstalled and installed and its still here

[rare moat]

is BSG having 2FA issues for you guys?

[unkempt jackal]

All the time lol

[tribal roost]

Guys im lowkey confused asf

I dont have a map and I dont know the map 😭

Wait is this a noob help or tech issues

[rare moat]

kill me
how long until its usually fixed

[unkempt jackal]

Just keep trying and be patient is my best advice, it’ll come through eventually

[rare moat]

there isnt a resend 2FA email option

do i just wait on the 2FA screen or sumn

[unkempt jackal]

Are you trying to log into the website or launcher

[unkempt jackal]

Try #beginners-assistance

[tribal roost]

Thanks :)

[rare moat]

trying to reset my game profile

[unkempt jackal]

Me too LMFAO

[rare moat]

kill me, so i just wait?

[unkempt jackal]

Lowkey

If you’re already logged into the launcher, click in your profile on the top right and you can keep clicking on the reset game profile option and thatll spam it if you wanna try to be proactive about it

My problem is, I finally logged into the website and when I tried to reset my profile it won’t let me click it. The option is grayed out and I haven’t reset my profile in over a year lmao

[unkempt jackal]

profile wiping is temporarily disabled, I guess some streamers got their accounts hijacked and it’s related to the wiping mechanic or something idk

[severe hound]

why are me and my friend not getting 2fa codes from bsg? im trying to buy him arena and he cant make an account

[flint beacon]

is gunsmith old friends request bugged? i cant turn the pp19 nor the glock and they have the exact mod

[high finch]

Not possible to reset currently

Or at least it was a few hours ago anyway they disabled it because of the data breach they had hackers we’re resetting peoples game profiles so they disabled it temporarily

[scarlet wing]

🐞🐞🐞I had cultist circle 6 hours timer like 5th time now, and each time all i get is Moonshine, either 1 or 2.
I don't have any tasks to find in raid Moonshines, and it doesn't give me any other quest/hideout items, why is that?
No matter what I put I always get 1x or 2x Moonshines.

[rare moat]

When do you think it'll be up again?

[high finch]

Hoesntly I don’t see it being up any time soon, as they won’t want any more accounts being compromised

[rare moat]

I'll give it until tmrw

Thanks for the insight though

[high finch]

No worries

[edgy finch]

why im keep getting the server conneciton lost error ? how can i fix that

[storm monolith]

I played 100hours already, but today i just cant login as usual. when i tried to launch the game from steam, i cant automatically start the game and the sign in page needs me to link the account of steam and official. when i tried to login again and the official web shows i dont own an account, but the purchase history at right top still shows i purchased EFT. what should i do to fix this problem.
btw when i press yes to link the steam and official account, it shows
Error on POST https: //profile tarkov.com/
Error:0
Couldnt extract json from response
Error:0
Unexpected character encountered while parsing value: <Path ", line 0, position 0.
Error:0

[tough shore]

you can play the game through the BSG launcher however right now, launching through steam won't work

I imagine the problem would be on BSG side

[storm monolith]

When i tried to play the game through the BSG launcher, it tells me to buy a game, bro my minds blowing

[tough shore]

There like shit going on with BSG

most people gonna wait for them to fix it

[storm monolith]

I already sent the support ticket on website, I just wanna know how long would they take to response my ticket

i mean, its Christmas event rn, i really wanna play alot

[high finch]

Your ticket will take days to get a response

[empty nimbus]

i just opened a twitch epic box from the drops and it gave me nothing that i can tell

[fringe veldt]

anyone having trouble login in with 2 step auth via email or something? Also cant reset password as the email never arrives

[flint forge]

I was try pve reset and they block some how...

I was try not dying challenge by my self and did reset like 20times more in this week.

is this a thing? did they think i'm spamming?

[mental ice]

am i able to change the color of multiple ornaments at the same time in the cultist circle?

[spice island]

💀

[tough shore]

i guess no tarkov

🫡

[bronze wharf]

New to the update... how do I stop the frostbite damage?

[spice island]

wear a beanie hat

like santas hat a bomber beanie or a cheap one from ragman

[bronze wharf]

Thanks

[narrow grail]

One message removed from a suspended account.

[rare moat]

i have this screen up
is resetting just disabled rn?

its been 20 days since my last reset
but my friend who has never reset is having this issue too

[ebon bough]

anyone else keeps dcing because of high packet loss?? me and my duo keep crashing at the same time...

[karmic flint]

Arena crashing instantly on launch over and over and over, repaired game files, restarted PC, everything i can think of, anyone got a fix

[plush hemlock]

is there a way to get access back to pve after switching to pvp without having to wipe a slot? game locked me out even tho i have pve bought

[high finch]

click the PVE bit in the bottom right corner on the main menu

[novel trail]

anyone know if this is apart of the game or its just tarkovd me, had my second kill for They are already here and died to cheater with fake stats but my priest kills have been reset to 0. I had 2 and completed the story requiprement and the broadcast pt 5 still states it counts and is 50% complete. I dont really want to hunt them again as it was as stupid amount of raids...

guy who killed me with clearly fake stats, games just so good.....

[errant sonnet]

Everyone still having issues logging in?

[zealous plume]

is my 9800x3d supposed to get bottlenecked this hard on shoreline??

I feel like im going schizo

[plush hemlock]

yea but it says i have to purchase

[gloomy cargo]

Me and my 2 friends we all got stuck in ready to deploy screen and we we tried to reconnect but now we are stuck in a loop awaiting server response screen 10+m

[novel trail]

so no one knows... brilliant game design cant wait to hunt them all again for another couple days

[slender kraken]

Why can I load a factory raid as a scav, but not as my pmc? It just crashes the game lol.

[gloomy cargo]

the game might not use the main CCD of the CPU

[slender kraken]

It just doesn't want to load it. I could load this earlier in the week.

[gloomy cargo]

@slender kraken

[slender kraken]

?

[gloomy cargo]

Me and my 2 friends we all got stuck in ready to deploy screen and we we tried to reconnect but now we are stuck in a loop awaiting server response screen 10+m

[slender kraken]

I saw your message, I was putting ? as I dont know why it relates

[gloomy cargo]

nvm then

[spare plinth]

Hello,

I am experiencing an issue. I purchased the PVE expansion, but when I try to play it, the game tells me that I do not own the expansion, even though on my profile on the website the PVE expansion is listed.

Could you please tell me how to fix this issue?

[novel trail]

This game is a bad joke, hunting 2 more priest kills even though i already did it

[high finch]

Did you die after killing the second priest?

[novel trail]

yeah and the guy was cheating cherry to the cake

all that for a as val mod 4

[high finch]

Yeah that’ll be why you need to survive and extract for it to progress happened to me as-well

[novel trail]

so it just resets it to 0

[high finch]

Yuuup

[novel trail]

games a fucking joke

[high finch]

Happy hunting for another 8 hours 😎

[high finch]

Facts

[novel trail]

this the guy who hunted me down for a fucking mod 4 val

[high finch]

Love a reverse boosted account

Just be careful putting screenshots of accounts accusing them of cheats because you’ll get a timeout

[novel trail]

mate i've got clips thw whole lot

game is a bad joke

bro tried wall banging me for the as val mod 4 what more could i do

[sullen scroll]

how do you fix 100 backend error, couldnt save your profile

[slender kraken]

reinstalled the game now and it still cannot get past this without crashing the game when joining factory raid lol what the hell has changed in the last update? Scav on factory still works though, just not PMC.

[woeful mason]

hey why haven't I got my twitch drops because now i am on day 3 and still and havent gotten a single one

[sullen scroll]

btw it was the RPDN from test drive part 4, after i unequipped it the error disappeared

[charred saffron]

Don’t mute the stream, keep the volume going and mute Twitch from the ribbon up top

[jaunty heart]

Hello everyone,
I clicked on other methods to identify because I was not receiving emails and tried to see if I can identify in other way. Not it's stuck at 2FA and it says that I have 2fa but i don't. Does anyone know how to escape the 2FA screen?!

[woeful mason]

I havent muted the stream bc i was watching it

[charred saffron]

Were you doing anything else at the time?

[woeful mason]

no

[charred saffron]

Are twitch drops properly set up between Twitch and EFT?

[woeful mason]

I am pretty sure do you want to check

[charred saffron]

Do you progress the bars for drops?

[woeful mason]

Yes

And it says game connected

[charred saffron]

Okay, you need to claim the drop or it won’t register you progressing the other bars

[woeful mason]

I have claimed the drop though

three days ago

[charred saffron]

Can I see what you see?

[woeful mason]

ye do you want to get in a call

[charred saffron]

Uh sure

[woeful mason]

ok

[charred saffron]

My DMs should be open

The main Tarkov website disconnected his Twitch account for some reason, be sure to double and triple check, especially with the spaghetti code we encounter from BSG

[indigo pagoda]

any1 know why my game keep crashing mid game, first it freezes and then it crashes.... any fix?

[white elbow]

anyone unable to launch i have then game through steam and since i did the update i cant launch the game at all just shows this

[charred saffron]

Have you tried clearing the cache from the launcher and verifying the integrity of the game files?

[charred saffron]

Is your Steam linked to your EFT account on the BSG website?

[white elbow]

it is yeah shall i unlink and relink/

[charred saffron]

You can try

Are you sure you’re using the right email and password you set up your EFT account with? If your Steam email is different you’ll still have to put in your old email

[white elbow]

100%

[charred saffron]

Can you login on the BSG website?

[white elbow]

yeah

[charred saffron]

Hmm, have you tried uninstalling EFT and Arena if you have them?

Can you log in from the BSG launcher? Is it only when trying to launch through Steam?

[visual crane]

Hi, I bought the game on Steam, I saw a post saying its unsecure to link your Steam account to Tarkov website so I unlinked it.

Now I wanna play the game and I can't relink my Steam, opening the launcher on through Steam already has an a fresh account created for me and downloading the website launcher asks me to buy the game even tho I already have it.

[white elbow]

i tried that but doesnt let you launch without steam as thats what it was bought through

[charred saffron]

Can you log in to your BSG account on the website?