community-support

[errant jacinth]

as a test i tried to download the launcher on chrome and it worked fine for me

[vivid briar]

Downloading the Tarkov Client using the Alt Link right now

[wispy quarry]

i trying download this from edge

same problem in chrome

i turn off all my vpn, proxy huyeksi

[wispy quarry]

still dont work

[fresh cipher]

So I havent played tarkov in like 6 months. Tried to login but I guess I forgot password. This keeps happening when I try and reset it. Anyone know how to fix this? Iv tried clearing my cashe and Iv tried other browsers/devices

[velvet ingot]

my buddy is having trouble registering his account with battlestate games, he is trying to make his account and everytime he does it keeps saying PLEASE ENTER YOUR RECAPTCHA. has anyone had this issue?

[fresh cipher]

Just posted same question lol

Annoying as hell

[cedar sand]

Try using a different browser

[velvet ingot]

yeah he said he started getting images to select but then its doing the same error

[velvet ingot]

he did

[fresh cipher]

Iv tried different browsers and devices

[wispy quarry]

maybe someone have launcher setup and can send it?

[calm kraken]

Any way to reverse a ban, I bought a friend an account I've never played on and wanted to get the email changed to theirs but they just banned me

Maybe I can buy him another account and they can ban that too

[cedar sand]

You cannot transfer an account to another person, this violates the EULA

[calm kraken]

But I bought it for them first

I just paid for it

Never used it

[cedar sand]

You must purchase Tarkov as a gift and then they can redeem the code on their own account

You cannot transfer an account to another person

[calm kraken]

Well why no refund then

I'll happily buy the guy the account again

[cedar sand]

https://www.escapefromtarkov.com/support/knowledge/430

[calm kraken]

I can't be the only person not reading a licence agreement and I bought it in good faith

Seems very unfair

[cedar sand]

If you have an issue you should contact support, you’re just talking to other players here

[calm kraken]

I know that, I am just looking if there was a way to recover the account.

Is*

I guess not

[cedar sand]

Only support would know that

[azure ore]

Same issue when I signed up just have to try at different times of the day worked for me

[shadow dawn]

is there any new issues with battleye i literally havent been able to play on bsg servers for 4 days because of it

[runic cave]

I need help. I can't register. Every time I click on 'Register', it tells me to complete the reCAPTCHA.

But after I complete it, nothing happens.

[limpid ice]

can somone help i went to sleep last night with 30 million and woke up to 16 million

[idle ginkgo]

any one ever been locked from account due to changing password

[heavy flame]

Any tips for why I can make it back to menu after an offline raid but get stuck in an infinite loading/crash screen after an online raid? Already unlocked paging file size/repaired files as well. Am not alt tabbing during this time to reduce any risk of issue/error.

[barren citrus]

Hi , i have found a huge fps drop on Custom , why and where . How can i report it ?

[slim spruce]

@sick imp to use modmail your dms must be open

[slim spruce]

@open igloo please stop spamming that

[crisp terrace]

it not let me buy the game with a Walmart gift card I have it has the money on it

[crisp terrace]

it says it has not a enough on it but it has 70 on it

[weary cedar]

Is there anyone here willing to walk me through some weapon and modding questions I have

[grim harbor]

I have a problem with the Launcher

The Capcha window asks me to verify, but when it finishes loading it asks me repeatedly.

Any solution?

[verbal wind]

guys do you know how to fix problem with server disconect every timee when i start raid?

[floral sundial]

i need a mod

now

[slim spruce]

#discord-mod-mail

[fickle cave]

Arena loads loot to 60-70% then kicks me out for loading issues, I use an hdd but it used to work completely fine. Already cleared cache, checked integrity and even reinstalled it. nothing.

[slim spruce]

hard drives cause this problem, please put it on an ssd

[fickle cave]

Yeah but like why was it fine before, I don't have the money right now for one

[fickle cave]

Is there someone who knows a fix because I literally have 8000 rubles

[slim spruce]

I told you the fix unfortunately

you can't really play this game on a mechanical hard drive

[fickle cave]

The game can't be THAT unoptimised

It has to be my computer because It worked fine a couple days ago

[slim spruce]

what error exactly?

[fickle cave]

Loads loot fast then goes very slow at around 73 until it kicks me for slow loading times

[slim spruce]

That didn't answer my question.

[fickle cave]

What do you mean by "what error"

Is there logs i need to check

[slim spruce]

explain what you mean by kicks you out

what error?

[fickle cave]

"Match cancelled due to loading issues" or something along the lines of that

[slim spruce]

i need the error exactly

[fickle cave]

Oh give me a minute or two

[rustic kernel]

Hey everyone, i literally just bought the game today, havent even had the chance to play yet and every time i try to launch the game it just starts with an error that just reads "Authentication Error" ive tried reinstalling, verifying integrity, logging out and back in, PC Restart... how do i fix this pls

[fickle cave]

is there another way because my game won't stop crashing

[slim spruce]

Is that the whole error?

[rustic kernel]

literally the whole thing

[slim spruce]

Are you on a network connection known to block things?

[rustic kernel]

nope

[slim spruce]

Is it yours or managed by others?

[rustic kernel]

disabled firewalls too

[fickle cave]

vpn?

[rustic kernel]

no vpn

its my grandfathers wifi network but i can do whatever cuz i pay for it

[slim spruce]

Can you try wired?

[rustic kernel]

too far away, i dont think its a connection issue though, ive downloaded the game 3 times today lmao

[slim spruce]

authtication error means your session is invalidated by something like your ip changing or something fundamentally being blocked from your side or ours

@warped coral Please don't post your email

[warped coral]

ok

Good evening, I need your help as I have my account on Tarkov and I am not receiving the verification code in my email I have tried to ask for help in all possible places and I have not been able to, please help me

[slim spruce]

see here https://www.escapefromtarkov.com/support/knowledge/431

[slim spruce]

The only thing that I know that solves it is relogging into the launcher.

[rustic kernel]

dang

[warped coral]

sorry @slim spruce

[rustic kernel]

ive been stuck trying to fix this for like 5 hours lolol

[slim spruce]

try rebooting the modem and router

[rustic kernel]

okay will do

[fickle cave]

Ok so there's no error code or anything it just says "match cancelled due to loading issues

[slim spruce]

You having a mechanical drive is probably the direct cause. I've never seen someone play with an HDD and not have problems.

[fickle cave]

but isn't it strange that it used to work fine??\

And normal tarkov works fine

[bitter cloud]

For some reason, I just can't use the account recovery thing at all.\

[slim spruce]

the captcha has issues, keep trying it

[bitter cloud]

Like keep refreshing the page or just spam the submit button?

[slim spruce]

refresh the page and click the captcha again

or reclick if you see the captcha check box

[rustic kernel]

dang i restarted the wifi and still no avail

[bitter cloud]

Yeah neither is workin. I've got no email or anything.

And then this happens. And I click it. And nothing fixes.

[slim spruce]

sync windows time and time zone

[bitter cloud]

???

[fickle cave]

Is there any way you can get in contact with a bsg support person cause this is making no sense

[slim spruce]

There's no need you have the problem.

[fickle cave]

waste of 30 bucks

[rustic kernel]

atleast u got to play it lmao

[fickle cave]

true lol

[fickle cave]

well i can still play tarkov i guess

[rustic kernel]

lucky you

[fickle cave]

What's ur problem rn?

[rustic kernel]

2 secs ill post a ss

[bitter cloud]

I'm convinced this button does nothing. Who designed this part of the website and why is it not fixed when this is apparently a known issue?

[fickle cave]

Website's always been a little strange

[bitter cloud]

OHP. I figured it out 😄

And by that I mean I eventually remembered my password.

The site didn't help even a lil bit lol. Oh well, I get to game now. Good luck to the rest of you.

[fickle cave]

They need to fix some stuff lol

[rustic kernel]

they need to fix this lol

[fickle cave]

Do you have an antivirus enabled? (including microsoft defender)

[rustic kernel]

nope i disabled the windows defender

[fickle cave]

https://www.youtube.com/watch?v=sCHkUz1CA1o

Try this maybe

Idk

[viral schooner]

Would love some help with installing the game I just bought tarkov for the first time and installed the launcher but when I go to install I allow the app to make changes then nothing happens and my game wont start installing anyone know a fix?

[rustic kernel]

i did all those things already lolol but thank you

[fickle cave]

press on the downloads button bottom left and press the button next to tarkov

Sometimes it does that to me

[rustic kernel]

tarkov fr is such a broken mess lmao they need to fix the game pronto

i havent even played it yet and i hate it

[fickle cave]

And nikita asks twitter why they are always mean to him 🤣

[rustic kernel]

no wonder lol

everyone spends 30 bucks on a game that dont work

[fickle cave]

30???? Canadian prices are INSANE i had to pay 50$ for the standard edition

[rustic kernel]

i dont even know lol im from the UK so whatever the exchange is

guess its back to playing dark and darker

[gloomy sorrel]

I've been having a persistent issue with arena where when I open the battle pass I can interact with it at all like there's no cursor and when I try to use e and q nothing happened Can someone please help me with this I have tried uninstalling and verifying along with a few other things.

[merry trout]

variable smooth zoom isnt working? left alt rmb works but my left alt mouse wheel isnt. help?

ive reset my keybinds to default and it still isnt working

[flat marten]

Has anyone solved the issue with registration?

[oak wolf]

updated arena and it logged me out of the launcher , i try to log back in and it says they sent a security code to my email and i check my email and theres nothing

i was literally playing just fine a few hrs ago on tarkov

[mellow sparrow]

got disconnected from the launcher and i dont receive any 2fa code email, anyway to resolve that except wait ?

[mellow sparrow]

same

[oak wolf]

i got no clue how to fix it nothing ive tried worked

vpn ,trying it via website ,nothin

[mellow sparrow]

same too

[oak wolf]

if you find sum out lemme know fam

and ill do the same for ye

[mellow sparrow]

i think we just "need to wait"

probably a problem on their side

[oak wolf]

ight ighty

[mellow sparrow]

which timezone are you on?

[oak wolf]

Central US

[mellow sparrow]

im in japan

[oak wolf]

ahhh

[mellow sparrow]

so it's probably not a simple "our local server sucks"

[oak wolf]

true

[mellow sparrow]

is it "usual" maintenance time btw?

maybe they broke one of their system while doing maintenance

[oak wolf]

i have no clue

i usually am still playing at this time

[mellow sparrow]

i think it's usually right now they install new patches and stuff

[elder inlet]

i'm experiencing this problem as well

[mellow sparrow]

it works now

[oak wolf]

ye im getting the codes slowly

[lean marsh]

Can people here provide a list of solutions for this, plenty of people having the same problem now?

Tried connecting via mobile internet, restarting the router, no good

EU acc btw

[flat marten]

Problem by registriation. reCAPTCHA problem dont fix

[toxic vector]

how long are people finding it takes bsg to respond to a email, me i am on a 6 day wait

[flat marten]

I waiting three days and nothing happen

[flat marten]

I’ve been thinking for a long time about whether I want to play Tarkov. Now I finally got myself a gaming laptop, really want to play it — and I’m already stuck at the registration. I haven’t experienced such poor service in a long time.

[stuck pond]

Just FYI to anyone reading above ^ this person's variable scope doesn't work

[merry trout]

thank you, yes i have my settings to default because my variable zoom stopped functioning after changing the switch between sights key... no amount of remapping is allowing it to work and ive tried various sights ive been zooming with.

[languid osprey]

Is anyone else having this problem? Verify you are human by completing the action below.

[slim spruce]

If you have problems downloading/installing the update/game :

We suggest the following workaround. It will allow you to install without using the launcher directly.
Game download link :

Tarkov: http://cdn-11.eft-store.com/eft/client/live/distribs/0.16.6.0.36679_2d0db12a-16d4-4950-b1ae-a64cdcadc6fc/Client.0.16.6.0.36679.zip

Arena: http://cdn-11.eft-store.com/arena/client/live/distribs/0.3.0.3.36732_1894ffa2-2465-4ba6-a36b-aedcf899aa0e/Client.0.3.0.3.36732.zip

Launcher: https://prod.escapefromtarkov.com/launcher/download

Once downloaded, please extract it where you want the game to be installed, for example : D:\Games\EFT\EscapeFromTarkov.exe

After that, in the launcher you can specify the path to the directory with the game, in this example you will need to specify the directory D:\Games\EFT or D:\Games\Arena.

Using this method, you will have installed the game manually.
If you have any problems doing so, or any question, please open a request in the launcher - bug report section.
While moderators can assist, they do not have all the tools and knowledge to do it in the best of ways here on discord.

[toxic vector]

@slim spruce i am having problems with the website verifying that my password is not on file.

I have use 4 diffrent browsers 10 diffrent pc/ laptops/ phone in 2 diffrent locations.
over 12 days

Is there a backlog on the support end of tarkov as the delayed responce is crazy.

[slim spruce]

what do you mean not on file?

[toxic vector]

verifying my *email is not on file

[slim spruce]

you have to wait for an email back from them

[toxic vector]

Is there a way of you seeing how long responce time is.
I will not give you any details to be pushed up to the front but a time line would be great.
As i am a 4year eod user that has his account stolen.

[slim spruce]

a couple days

[toxic vector]

i have a week on the emails i have sent and some even more as i have done it with gmail and hotmail emails.

the gmails have had no reply.

I know this is not down to you but i want them to know my account has been hacked, i can prove it with my other accounts to my email that have given me back access.

[slim spruce]

@warped summit to use modmail your dms must be open

[warped summit]

no it was about eing automuted anyway

so you fixed it anyway

it was me asking about a quest so it was weird

thanks

[dull herald]

2025 and bsg still takes hours to send back my code to log in..jeesus christ and it didnt even give me a code lmao

[flat marten]

Registration is also Not working

[feral geyser]

@slim spruce It's been 7 days and I can't reset my password. Will you make a system that works properly?

[languid osprey]

404 Not Found tarkov link

[slim spruce]

try now

[languid osprey]

now work

[lean marsh]

Any soliutions for endless captcha??

[slim spruce]

keep trying

[lean marsh]

nice joke thanks

[slim spruce]

it's not a joke

[lean marsh]

its not that it is endless, its just not working, throwing all sorts of erros, like this one

[flat marten]

I’ve tried it hundreds of times today, and yesterday I had even more time for it 🤣

[iron prawn]

is it better to put ur quality on med/high rather than low

[lean marsh]

"keep trying man" 75 euro game btw, amazing teh support

[flat marten]

This is complete trash. I’ve spent money for nothing. I’ve been trying to register for days without success 😂 And when I read through others’ problems, it becomes clear that Escape from Tarkov has more than just one issue 😂

[slim spruce]

try a gmail email

[flat marten]

It works 🤣🤣🤣

Well, now I get to wait for an email that probably won’t come 😂

How long should I expect to wait for the email?

It works

I have a account 🤣🥹😘

Thx

[rustic kernel]

error 201 fix? tried absolutely everything

[random hearth]

Good evening. I apologize for my English. I am writing through an automatic translator. Help me solve the problem. There is no sound in the game at all. Other programs do not have this problem.

[slim spruce]

which error message?

[rustic kernel]

Authentication error

[slim spruce]

re-login in the launcher

[rustic kernel]

ive sent an email to the support team too

and i have done that already

[old pilot]

How to fix local problems on post? Error 103003

[empty blaze]

It wont let me change my password

just get stuck with the captcha

[mortal junco]

same

[empty blaze]

T_T

[proper jasper]

Anyone know what to do? normal tarkov working alright but when i go to tarkov arena got something like this

[solid violet]

Evening all, just hit level 42 and trying to buy the deathshadow mask from ragman and getting the error below. Restarted the game, tried to by 1, 2 and 3 and still the same error. Any ideas? PVE by the way

[slim spruce]

you lack the loyalty level for what you tried to purchase

it may be rounded up by 0.01

[exotic ginkgo]

How long do i need to wait for a Code via Email? Like should be instant and this shit is not

@slim spruce 🙂

[slim spruce]

it just comes eventually

[dusty sail]

Looks like you won’t be playing they scammed you

Crazy

[dusk sleet]

can i turn off screen space reflections?

[loud moss]

yes?

[dusk sleet]

i dont have it in settings

i have 4070ti and 5800x3d and the game runs like total ass

[dusk sleet]

i have it off but in game its on

[loud moss]

an example?

[dusk sleet]

in the puddle for example

[fierce galleon]

hey all question im playing PVE with my brother who just got the game and he has no lag in solo play but when he groups up with me he starts having massive lag spikes anyone know ways to fix this?

[visual linden]

anyone else having issues with claiming stuff from arena battle pass?

are you playing on the same wifi? @fierce galleon

[gloomy sorrel]

Im having issues where there is no cursor and I cant use E or Q with the battle pass so I cant interact with it in any way

[fierce galleon]

no we live in differant cities

[visual linden]

@gloomy sorrel same thing here its so irritating i have so many battle points but cant use them and i cant progress past a main quest bc i need gear from battle pass for it

@fierce galleon hmmm similar thing happened when me and roomies were gaming on the same internet maybe try a vpn of sorts?

thats what worked for me

[thick ore]

i have been dealing with this for over a week now trying about 100 times a day

its a calling issue. so i checked at least on my browsers when i submit the check the address it goes to is blank and does nothing forcing it to repeat and fail i.e. the server is prob blocking me idk why im giving up

[gloomy sorrel]

I have fixed the issue I do not know if it will reappear or not upon closing the game but I opened the battlepass in borderless the when the BP was open I used "ALT" + "ENTER" to go into windowed mode and the just spammed my mouse buttons.

[vernal atlas]

Can someone help I'm trying to download the Battlestar launcher again and I'm signed out and so I cant download the launcher and I forgot my password and I go to reset password and when I put in the new one it says do the cptchu or the anti bot thing and so I do it and I try to reset password again and it says do the cptchu and then I'm just stuck on the page

[slim spruce]

the launcher link is in the pins

[vernal atlas]

Ok thanks

[twin acorn]

Old buddy that i haven't spoken to logged into my tarkov account and changed my name, I have changed both passwords for tarkov and my email. anyone know what i can do to maybe log him out of the account?

[summer dagger]

While having 9800x3d, 32gb ram gpu 9070 2k res and everything low as possible the lowest fps on streets i had was 85, is it okay? Or i have to turn on physics core or smh else?

[slim spruce]

changing the password ends his session

check for backup emails and add 2 step verification to email

and email forwarding

[tiny sparrow]

Just a head's up for anyone having issues with the website captchas. It seems like the site may be throwing spurious captcha errors instead of displaying the actual error that prevented login. I was getting captcha errors but it wasn't working because I was trying to reset my password on an incompatible email provider (outlook). This is likely why the captchas seem to not work regardless of device or network config. I can't be 100% but everything worked perfectly the second I switched to a different address with a compatible email provider.

[dusty plank]

guys please i prestiged and my battlepass doesn't work i just want my funny shirt

[oak mortar]

Anyone feel like the last two rounds of performance improvements the game has gone backwards in some aspects? I am noticing now more often the gpu power dropping and cpu power spiking. The other games I play and synthetic benchmarks have remained unchanged

An example, Ground Zero used to run between 160 and 200 fps, now I see the GPU power drop and cpu power climb at times with the frames dropping to around 110 or so

Mainly looking in the direction of the Terragroup building

[twin acorn]

Not sure what email forwarding is and I didn’t see any emails hooked up but mine, weird.

[twin acorn]

Changing the bsg password logs him out of the account and would require the new password?

I only am asking cause I don’t know if the bsg launcher logs you out.

[slim spruce]

yes

[twin acorn]

Okay, it was really awkward logging on and seeing my name changed to something REALLY dumb… haven’t spoken to the dude in 5 years, not sure how he got my info.

(Don’t share your password)

[agile cradle]

I can't register on the Tarkov page ,When I click on register, it doesn't do anything.

[celest kernel]

my game keeps freezing or even crashing every time i get out of a raid and now this showed before it crashed

[latent harness]

guys please please please someone help me find a freakin Smoked Chimney drain cleaners

I need 2 and i have been searching EVERYWHERE for them and still no luck

[dapper forum]

huh can someone please help me here

[loud moss]

not found in raid

[dapper forum]

any work around\

[celest kernel]

find them in raid

[wise trench]

im clicking on install and nothing is happening. anyone know why?

anyone??

[slim spruce]

??installissue

[white steppe]

If "nothing happens" when you try to install, and just see the install button again, with no progress after confirming the location to install, choose any folder within C:\Program Files (x86)\ like "EFT" in there and start the launcher as administrator. That location has less permissions and will work.

[slim spruce]

see above

[wise trench]

okok will try

its working 🙂 thank you!

[green halo]

Yo guys when trying to view the battlepass in Arena my cursor dissapears and I cant do shit there, this was not like that, are u guys having the same trouble?

[deft pulsar]

Getting an error while trying to upgrade my workbench from 2 to 3. Have everything, but I'm getting 228 - [ItemsMoving] Can't reach loyalty level requirement. Anyone know a fix?

[deft pulsar]

Turns out I needed a little more XP, even though it showed me as being level 30, in case anyone runs into the same issue.

[viscid dew]

Hey, I just found out that my Escape from Tarkov account was banned, and I honestly have no idea why. I’ve never cheated.
I already contacted support two days ago but haven’t received a reply yet.
Can someone help me understand the reason for the ban or speed up the process, please? Thanks a lot 🙏

[austere dune]

wait for the support response, community members dont have access to such information

[rich bear]

Hey, so i have a question, if i linked my Arena (epic games) to my battlestate acc, is there a way to unlink it, if yes will i be able to link arena to another bsg account? And is there a way to unlink the accounts without having acces to the bsg account

[viscid dew]

Thanks

[austere dune]

i dont know about unlinking, but the purchased games and editions and whatever are only tied to the account so you wont be able to move purchased arena from one account to another if thats what you are trying

[rich bear]

I mean like i have arena purchased on epic, but tarkov on bsg, rn these games r linked, but there is no way to unlink arena and tie it to another acc (loosing acces to arena on the account it was linked before)

[austere dune]

unfortunately i have never used epic for this and cant tell anything

[rich bear]

Still thx for ur response, i gues ill wait for someone who knows more

[lean marsh]

any solution for this from the competent people? the issue just gets ignored here as I can see

Issue: unable to enter account in launcher due catpcha issues, tried about 30 times

[austere dune]

you will only really get responses from community members

[lean marsh]

Yeah I get it

[boreal crane]

Hello tarkov community! Can someone please help me with my situation. After I got new specs (r5 5600, new m2 ssd and fresh 16 gb RAM) , tarkov arena started rebooting my computer after a 15-minute session. I tried literally evrything, nothing helps. This thing keeps affecting only tarkov arena, original eft or any other games are ok. What do yall think?

[rich bear]

To specify my question more: I own Tarkov arena on epic, and rn its linked to my bsg account, but if i dont have the acces to my bsg account anymore, will i never be able to use arena with another account anymore? Sry for the rough explanation im not that good in english

[green halo]

guys when trying to view the battlepass in Arena my cursor dissapears and I cant do shit there, are u guys having the same trouble?

[grizzled grail]

I had experienced 2 cheaters in two raids, nothing has changed

[twin acorn]

must find them in-raid and make it out alive. Store valuables in your container.

[feral geyser]

It's been 2 weeks and I still can't reset my password. Why don't you fix this?

[fierce tinsel]

Just bought Tarkov for a buddy a week ago and he cant register a new account because he is having the same issue with the captcha.

We also cant get a response from support about this issue

2 of my friends and I have emailed support about the captcha issue and not a single response has been given

[feral geyser]

As far as I understand, there is no support.

[fierce tinsel]

It certainly seems like it doesn't it? They have a contact for support but I dont think ive ever heard of anyone actually getting a response from them.

[lunar wave]

same here...

i was breaking my head trying to log in...

i mean, i recived 1 email to log in on the site

but no same luck for launcher

[lavish rose]

my friends game crashes as soon as he is about to spawn. the whole pc freezes and the game crashes. he tried it again and got a bluescreen. any ideas why? he reinstalled the game and updated the drivers already

[lunar wave]

i tryed the 2fa

but they still ask for the email on the launcher...

[lunar wave]

@gaunt ingot @fierce tinsel

I just restarted my pc

and let my moden off for like 5 minutes

and it worked on the frist try

[lunar wave]

timing lol

[frank quiver]

anyone know a fix to battlepass bug on arena ? i cant claim any rewards

[feral geyser]

@slim spruce It's been 2 weeks and I still can't reset my password. Why don't you fix this?

[quiet summit]

What do you think a Discord Moderator is going to do for your game account issues?

[shell saddle]

this guy has 1595 hours

unacceptable as fuck bro

and it gets deleted? that shit better be getting looked into

i got a warning for posting an image for a slur and its a players in game name wtf

this guy should be getting live banned from my game right now

[quiet dragon]

Hi, I'm having two problems. First, my character profile won't load, i'm stucked in an eternal load. The second is that I tried to access my Tarkov account on another computer in the next room, and they won't send me the verification code to my email. Any ideas? Ty!

[cold hill]

accidentally bought 130k dollars instead of 13 anyway to revert back to rubles?

[slim spruce]

you could buy things and sell them to prapor

[cold hill]

hmm

[timid lintel]

It'd be better to just keep it

[sage remnant]

how do i change my email when i dont have acces to my email and my acc?

[mild shell]

i cannot login error 213 cleared cookies used vpn to try to login from another location nothing.

[mild shell]

i uninstal the entire game and launcher reinstalled the launcher and still cannot login but i can login on the website

[slim spruce]

which error?

[mild shell]

it was an auth error 213 that has since been resolved, after waiting the timer unfortunately. unsure if it had anything to do with me shutting down before i closed the game last session.

[amber marlin]

I am an old user returning from hiatus, I recovered my password sent to my email, but when I log in it says it sent a code to my email, but I never got the code. I've tried 3 times now it's been hours - I don't know where to contact support - any help would be greatly appreciated

[gaunt hornet]

I still can't access my battlepass progress
is there a fix to this?

[rough pelican]

Every single time I try to open the Hideout my game crashes

[meager monolith]

how do i download the gae ]

game

[slim spruce]

the launcher is located on your profile page on the website

[sleek pebble]

Can someone help me? I'm trying to create a tarkov account on the website but I can't.

[slim spruce]

try a gmail account just for tarkov

[sleek pebble]

I'll try here thanks

[jade canopy]

Anyone else having problems getting verification emails?

[amber marlin]

yes.. me

[jade canopy]

Can't sign into my account cause it wants me to verify by email but it won't send an email

Frustrating as hell

[amber marlin]

it sent me a password change request

but not verification...

[jade canopy]

How long have you been playing

[amber marlin]

since it came out, but i havent played in 6months+

[jade canopy]

The fact they are making it hard for long-time players to report issues is alarming...

[amber marlin]

it was a mission looking through FAQ i found an email I sent to waiting for a reply though

[jade canopy]

Yeah good luck

[amber marlin]

i cannot create a ticket because you need to be in your account

so I am just hoping they check their email i guess

[jade canopy]

Yep. Making it difficult

Hope enough people bitch about it here for them to realize it

Maybe they need to find a new email server

'cause clearly this one is lacking

[amber marlin]

ya or get rid of it XD

[jade canopy]

They can't

they just have to find a new one

[night island]

I can't create an account to buy the game :\

[slim spruce]

make a gmail just for tarkov

some email domains can't be used

[night island]

When the registration page loads, i fill in all my details, check the box and click on register (note: there is initially no Captcha on the page), after clicking register, it fails me and a captcha suddenly shows up on the page, i complete the captcha and then click register again but nothing happens at all. click it again and it fails the captcha. cant get past this point.

[slim spruce]

the captcha may be hiding the real error, which may be about the email domain

[night island]

ill try a gmail instead.

[jade canopy]

What about for people who already have their account tied to an email?

Cause the email server is just broken

[slim spruce]

the captcha problem is also just a random thing that eventually works

[jade canopy]

I've tried 15 times at least

[slim spruce]

and email verification emails come and go it's not a new problem

[night island]

changing to a gmail worked.

[jade canopy]

It keeps saying I have 0 times left

[slim spruce]

see here for tips about no email https://www.escapefromtarkov.com/support/knowledge/431

[jade canopy]

Bot behavior.

[night island]

thanks for the help @slim spruce

[amber marlin]

@slim spruce I got a password change email but not verification email? I think there's an actual issue on tarkov's end since I'm not the only one having this issue

[jade canopy]

Yep and he think's he's funny

very professional

[amber marlin]

The resolution is "open a support ticket" to a problem we can't access our account to create support tickets

[jade canopy]

^

@slim spruce I'm sure if you needed a place to spam your brainrot you could find one, you don't need to dismiss people with actual problems to feel superior.

[slim spruce]

I sent a cat video, calm down.

[jade canopy]

You know what you could have sent? Some reassurance that you told BSG what's happening.

[slim spruce]

Verification emails not being sent is a known problem that comes and goes, there is not much we can do about it. Usually they arrive soon.

You can try using a VPN to request the email or white list the tarkov emails.

[amber marlin]

a vpn to request an email what

[jade canopy]

It has nothing to do with whitelisting or VPNs

It has everything to do with their mail server being subpar.

[amber marlin]

so is there someone who can turn this authenication crap off on my account

[jade canopy]

Making excuses for things you don't understand is a great way to make people disregard everything you say

[slim spruce]

Insulting staff, asking questions for help and then claiming you know more than me is surely the way to go about this.

[jade canopy]

What's your background then?

[slim spruce]

I troubleshoot tarkov problems in here all day for many years.

[amber marlin]

how long do replies to email support usually take?

[slim spruce]

I know virtually every problem about the game and solutions and troubleshooting.

[jade canopy]

lol. case and point.

[amber marlin]

you know new problems arise

like packet loss on your email server

[jade canopy]

no experience with email or databases, got it.

[amber marlin]

you're cherry picking what you reply and only regurgitation crap we already know

[jade canopy]

Put in a healthy dash of jadedness and you've got @slim spruce

[amber marlin]

i asked 2 questions that get avoided so u can have a pissing contest

[slim spruce]

Future disrespect or harassment will end in mutes. Calm down.

[jade canopy]

[amber marlin]

so is there someone who can turn this authenication crap off on my account? how long do replies to email support usually take?

[jade canopy]

seems like the mods only respond when they can get a dig in

[amber marlin]

for real its wild now i see why they always say dont join gaming community's discords, came here with an actual problem

[jade canopy]

yep I left a while ago

only came back to figure out why email is fucked

[amber marlin]

for real lol

[blazing ether]

yea i got on too and its asking for an auth code and wont sent it to me

[amber marlin]

i just got sent a code it took HOURS.. around 4

[blazing ether]

fun

[amber marlin]

one email, about 5 request, something funky def going on

[blazing ether]

idk why it logged me out in the first place

captcha is broken too

[vivid briar]

How long does it take for bsg support to respond?

Because I was hacked and my email was changed and now there's no way I can log in.

At the top of the Tarkov page, I see a red sign that says that on May 10, 2025, after 10:38 p.m., the email will be changed.

For now it lets me log in, but after that period of time is up, I will not be able to continue using my account.

[blazing ether]

i just got logged out for no reason and wont send me the auth code when i type my password

[vivid briar]

I already changed the password, but when I log in with the email and the new password, the page tells me that I need the 2-step verification code. It seems that in addition to changing the email, 2-step verification was activated within 24 hours, so I can't log in.

[blazing ether]

me too

it just wont send the email

[vivid briar]

look to the google authenticator

I can't do it because it seems that the guy who hacked me added his Google account to the authenticator.

[blazing ether]

strange i get an auth code for the site but not the launcher

[vivid briar]

I'm about to lose an unheard account that I bought a little less than 4 weeks ago.

[vivid briar]

yes

I can register on the launcher without any problem until the email is changed after 24 hours.

[blazing ether]

the option to change my email is greyed out

doesnt look like anyones been on my email

[vivid briar]

i have this

[vivid briar]

and when I go to the option to change email it sends me here

[blazing ether]

i cant even click change email

my game was working fine earlier

[amber marlin]

maxi did you email [e-mail]

[vivid briar]

yes

i already send 3 mails

[amber marlin]

id change ur email password to be safe - and check for an email from them to that original email to cancel the pending email change

[vivid briar]

but i dont have any answer

[blazing ether]

i changed my pw but still cant get in cuz auth email wont go through

[vivid briar]

i already change the password

[amber marlin]

same exact problem i was havin tagilla, took 4 hours and like 5+ attempts

[vivid briar]

like 5 times

[blazing ether]

i got one earlier but

the code didnt even work

thats the only one i got

did the game randomly sign you out

it did to me

[amber marlin]

no im returning from long break

[blazing ether]

uhhhh

i gotta send my arena money over

[vivid briar]

These are the 3 emails I received when they changed my email.

[amber marlin]

"if you did not request this email please respond"

did u do that

[vivid briar]

it says this

[amber marlin]

oh :/

[vivid briar]

i reset the password

and change it

like 5 times

How long does it usually take for BSG support to respond?

[amber marlin]

u try another browser to change email?

no clue tried asking a mod that he couldnt answer

[vivid briar]

no

im going to try it

i tried another browser but when i sign in this appears

[amber marlin]

oh shit looks like they added an auth

[vivid briar]

yes

[amber marlin]

that sucks bro but im sure ull get it taken care of when they respond to email, good luck

[vivid briar]

Thanks bro, I hope it gets resolved, thanks too for the help

[blazing ether]

welp

resetting my router made it work

[pale meadow]

Arena isn't allowing me to change my uniform, it says "equipped" but then it doesn't stay? Am I missing a button or is it bugged?

[mild shell]

do i have to wait 60 mins timer if i mess up my pw too many times? or is there a way around it

[austere dune]

cursor doesnt appear in the battlepass tab? is that what you mean?

[austere dune]

clothes are set by kits themselves, ragman tab clothing choice does nothing

[lone thunder]

why is this exit so shit?

[rocky monolith]

What should I do if my cursor disappears in the Battle Pass menu?

[midnight kindle]

Did you use green flare to calm down the snipers?

[lone thunder]

yes... and u can see it also is accepting the exit like it should

you can also see the flare falling down in distance

what an absolute garbage exit.. i've died here with full loot so many times

[rich bear]

Does this achivement stay through the wipe?

[final vault]

Stich Profi Plate Carrier V2 (Black)
This item can not be sold to any vendor, even when repaired and still at high HP remaining. Is this a known bug?

[austere dune]

all achievements do

[austere dune]

is there anything inside? are the plates high hp?

[final vault]

Yeah I took the plates out, nothing inside them.
Might try relogging to see if its a backside server hang-upo

[rich bear]

Thx

[lean marsh]

How much time it will take on BSG to respond on the endless captcha issue in launcher? Some people unable to acess account for weeks, 1.0 my ass, delusional dev.

[zinc holly]

Trying to make a battlestate account but it wont work any work arounds?

[sage remnant]

how do i change my email when i don't have access to my account and my email is provider is no longer available

[lunar blaze]

does anyone have a issue while streaming tarkov on discord that makes your game lagging?

[placid pendant]

is anybody know how i fixed this situation?

basicly i forgot my account password, so i trying change password
i checked reCAPTCHA and clicked change password

but site keep saying ' please enter reCAPTCHA. ' only

what should i do ?

[mortal junco]

same issue, had it for a week

best thing we can do is wait i guess

[placid pendant]

THIS GAME IS F IM OUT

[flint parcel]

??events

[white steppe]

A new questline is available which begins from Jaeger. There is an additional quest from Prapor if you have finished the Grenadier task.

[glossy rune]

I can't receive any emails no matter which one is used. I'm so done—I just want to change my email to Proton, but I've never received any email to make the switch to Proton.

[vivid briar]

what can i do they hacked me and changed my email

[atomic isle]

dang go to their website and file a report to get it back that happend to me like a month ago

[vivid briar]

now i cant sign in the page

[vivid briar]

i send like 4 emails to bsg support and made a file report

[atomic isle]

ok dang then idk

[vivid briar]

but I can't see it because my session is closed

[atomic isle]

the people who hacked me where just dumb

[vivid briar]

Did you manage to recover your account?

[atomic isle]

i change my password every month after what happend to me

and yes i did

[vivid briar]

how

[atomic isle]

they did a wipe on every thing

literly sent me back to ground zero

[vivid briar]

How long did it take bsg to answer you?

[vivid briar]

I have no problem with that because it was level 1, I bought the account 1 month ago

[atomic isle]

then your chilling buy it agian

[vivid briar]

But it's an unheard version and I don't want to lose almost 200 dollars.

[atomic isle]

and change ur pws every few months

u might have to tho

if you cant get verification emails that why i got the 50 dollor one so no ome could or want to hack me

[vivid briar]

i have that version in another account

[atomic isle]

run that

[vivid briar]

but that account was also hacked

[atomic isle]

go into call nymber 9 beginers

number

[vivid briar]

I don't know how they hacked me and I have almost no way to recover it because I don't have the purchase receipts for that version because I bought the key through a website.

[atomic isle]

@vivid briar

nah in discord

[vivid briar]

?

[atomic isle]

go to the number 9 beginners group call

[vivid briar]

i cant right now

[atomic isle]

dam

[proper imp]

tf is this?

cant log in

[stable gate]

How do I contact a more senior moderator if the current one being spoken with in modmail is incompetent?

[lilac heron]

this would be my favourite game if it was optimised well, I use 7 5700x and rtx 4070super 32gb 3600mhz ram 1080p, and it does not run good. Any suggestions?

[stable gate]

I am having a hall of fame level of incompetence with modmail currently

[slim spruce]

GTB79 or shir0tenshi

[vivid briar]

Is there any way I can contact someone about my account being stolen? I've already sent like 5 or 4 emails and no one has answered me.

[slim spruce]

There are no support agents on the server.

[vivid briar]

and how long does it take for support to respond?

[slim spruce]

a couple days

[stable gate]

Ty, ive sent shir0tenshi a message.

[vivid briar]

My email was hacked and yesterday on the game's website it told me that the email change was going to happen on May 10th at 10:38pm, by the time they respond I won't have my account anymore.

And now I can't log in to the web because I need 2-step verification and I never activated it.

The only place where I wasn't logged out was in the game launcher.

[glossy rune]

The timer is stuck at 1 second.

[copper void]

Could I get banned for "rmt" if I give my friend items before I prestige and then he gives them back to me after I prestige?

[slim spruce]

transferring large amounts of wealth can get you flagged yes

[copper void]

Damn 💔 I've got hella shit that I haven't used yet but I'm about to prestige and it feels silly to lose it all

[open adder]

I can't reset my password for my tarkov account

I type in the email I used for it and press reset and nothing happens

[warped coral]

Please help me, I've already tried to contact support and so far I haven't had any answers, I've been trying to log into Tarkov for a week and I can't, I'm not receiving the verification code in my email, I bought the most expensive version of the game and I can't log in, help me!

[fervent narwhal]

I have a problem while trying to log in i forgot my password and im trying to reset it but the recapcha verification doesn’t work and doesn’t let me send the code to the email i tryed it on my phone computer and everything

[mighty heath]

Hey, i have a question. I have this standart version of the game from the 30.11.2019 that was a gift from BSG i think. I'm pretty sure that i never send it to anybody and now i have a friend i sended it to and he can't use the code. Can someone help?

[dire granite]

tell me if you find a solution, same problem here...

[long dove]

i have an issue my account was log into by someone other than me and has a chance to be cheating what do i do

[woven storm]

Hi, I have no mouse cursor on the battle pass screen and I can't do anything besides go back to the menu screen via keyboard. I've disabled any overlay that might be active and still no mouse cursor...

[vivid briar]

change the password inmediately

[long dove]

i already did

[vivid briar]

before he change your email and activate 2-step verification

[vivid briar]

activate the 2 step verification

[vivid briar]

Something similar happened to me

but i cant log in my account

The guy who accessed my account changed my email, which was changed today at 10:38 pm, and activated 2-step verification, so I can't access it, but my email is still valid until 10:38 pm.

[small gyro]

cant install the game on any drive

I put the launcher on my C then try to install it on one of 4 drives

Nothing

Been at this for 2 hrs

Ive had the game for a long time and wanted to move the file path to a new drive cause the other was filling up. That ended in absolute failure

[distant basin]

I got a message to say network provider part 2 was ready but the quest is not availible via mechanic? Any help? Ive restarded my game already

[floral void]

Hey I have just joined this channel and had a question to ask. I used to play Tarkov a few years ago and was about to get back into it but I'm having an issue recovering my email. I tried using my saved email and password but it didn't work, likely because it's been so long since I've played. When I go to recover it won't let me get past the reCAPTCHA even though it's checked off. Is there another way I can recover my email associated with my account?

[past thunder]

I'm logging in again, but the code doesn't arrive in the email.
Has anyone been through this?

[floral void]

I'm right before this, the reCAPTCHA won't let me proceed regardless of it being checked off. Sorry I know this doesn't help

[tame tiger]

im having same issue rn as we speak

[stuck sun]

Me too

[fervent narwhal]

me too

[past thunder]

[brisk hill]

I want to get the game but can’t create a battlestate account because the register web page is not working! Help!

[south frigate]

Hello, I can't create a new Tarkov account.

TypeError: s.forEach is not a function

[mighty heath]

try with a googlemail

it worked for me

[south frigate]

I've used my google email, but creation fails with this line in browser console.

[brisk hill]

Oh wow it worked for me

[south frigate]

Okay, I've managed to scrap some data from the network tab. Figured, I already have an account, but registration form is broken tho.

[brisk hill]

Their website is poo poo

[plain marten]

anyone else having major issues trying to play today?

i keep getting unity white box pop up and game crashes randomly, duo keeps getting a message pop up and or gets stuck on loading profile data

[stuck sun]

I'm stil not able to log in to website. No auth code being ssent out

Mate just reset his pve account and now I can't

[floral void]

[tame tiger]

i used gmail

[tame tiger]

bin having problems for 2 days

[winged isle]

Anybody having problems with connecting to raids? Literally played all week every night after work and now it won't even load loot before freezing and crashing back to the launcher... I've reset comp, updated drivers, cleared cache and logs, checked integrity... any ideas? I've even uninstalled and reinstalled

In 14 hours I've been able to load into 3 raids, that have been super choppy and I've died a couple minutes into running in after it loads

[warped coral]

mine is like this and I can't find anyone to help me, sad

[fervent narwhal]

has anyone found a solution to this

[crisp shard]

Guys I got hacked and they added a 2fa on my account

I managed to change the password so they can’t log back in but support hasn’t replied back I sent them screenshots of my purchases and all the info I’ve had this game since 2017 is there anything else I can do?

I’m stressing tf out

[unkempt crane]

Just keep working with support, give them whatever they need to help you out. That'll be your best bet

[cosmic remnant]

hey wondering if yall can help me, im trying to download tarkov once again on my ssd this time and i have 78gb free. The game requires 50 but for some reason after i finish downloading it, i get an error messege saying there isnt enough space. but it still allows me to click the button to start up the game, after doing that an error message pops up saying that the game needs to be repaired

when i start that process the progress bar will not move at all and im really struggling to get this sorted out, I dont have any other things i could delete to free up space on my ssd so if more space is the issue my only option is to upgrade my ssd?

[crisp shard]

How long do they usually take to reply to an email? It hasn’t been 24 hours but I’m stressing lol

[slim spruce]

you would need more space for the install

[cosmic remnant]

bro so they lie about how much it needs?

[slim spruce]

you need double the size of the client files

as it unzips them

[unkempt crane]

It can vary depending on how many tickets they have, so don't stress if it's been a couple days and they still haven't gotten back to you

[narrow goblet]

hey can i get some help im trying to uninstall the game but i dont have the battlestate uninstall file for some reason

this is what i get

any help or support?

[tough shore]

you can manually delete the game

or just reinstalling the launcher

[slim spruce]

If you use the uninstall tool from control panel you can delete this entry when it asks you. About where the game is really installed you can simply delete it - since it appears you moved it.

[narrow goblet]

i never moved it

i searched my files and i dont see takov or the launcher

i got tarkov from something when i got a mod for garys mod

the game dosent appear on my desktop or files for some reason

whats the uninstall tool though how do i accses that?

@slim spruce

[slim spruce]

control panel

[narrow goblet]

hoe do i use that?

how*

[tough shore]

search up

[narrow goblet]

THANK YOU SHO MUCH

[tough shore]

check programs and features

if the game file is there

[narrow goblet]

its gone from my installs

[obtuse scroll]

How do I gain access to an account that used hotmail to sign up since it's no longer supported?

[winged isle]

Anybody having problems with connecting to raids? Literally played all week every night after work and now it won't even load loot before freezing and crashing back to the launcher... I've reset comp, updated drivers, cleared cache and logs, checked integrity... any ideas? I've even uninstalled and reinstalled

This is really starting to piss me off since I load in with full kits and grenades, heals, ammo, etc

[slim spruce]

You'd need to email support and ask to change the email.

[obtuse scroll]

I did a few days ago to no avail

I'll try again, thanks

[slim spruce]

@paper tulip to use modmail your dms must be open

[paper tulip]

dont worry not important anymore

[hidden lodge]

bit of a wird question but if i bought unheard is there a way to make it so nobody knows i bought it

[slim spruce]

You can choose the regular name color as an option.

But people will still see the gamma.

[hidden lodge]

anyway to make the gamma look like EOD?

[slim spruce]

no

[hidden lodge]

shit

[slim spruce]

[hidden lodge]

i rlly want it for like arena and pve and season pass but my mates are gonna think im a fucking loser

[vivid briar]

put in the cultist circle

[hidden lodge]

wwould that persist through wipes?

[vivid briar]

For the Unheard's gamma to be the EOD's gamma, you have to put the gamma in the cultist circle. You have to do this on each wipe.

[hidden lodge]

damn alr

you guys think unheard value? im legit hovering the purchase

[vivid briar]

yeah

I bought it but yesterday my account was hacked, I'm waiting for bsg to answer my emails

[hidden lodge]

howd ur acc get hacked?

[proper crown]

have no idea

[austere dune]

open the battlepass and let it sit for a couple of minutes, watch a video or something

[sick mason]

why will it not let me register for an account on the website

me or my homie

[proper imp]

jus download launcher from site

it helped me

[rain cosmos]

(PvE) having connection issues/dc. troubleshooted in all ways im aware of but still no luck, anyone else dealing with same issues?

[wanton lion]

Is there a known issue with the game insalling and being stuck at 0/0 progress?

[inner frigate]

cant registration acount

reCAPTCHA. bug

[robust arrow]

cant registration acount
reCAPTCHA. bug Like me

any know why?

[serene rock]

If i forgot my email address and want to play again is there a way to find it ? I know my username and password. I haven’t played for a very long time.

[spark helm]

Hi guys, they hacked my account, I already made a complaint with support email, can you tell me how long they take to respond and resolve?

[full flame]

How tf do I get a pdf file of my xsolla purchase 😂

Xsolla no help

[fast tiger]

2 weeks sometimes

[fast tiger]

tried to login on the website?

[fast tiger]

still?

[serene rock]

I made an account when the game came out. But it didn’t accept my main email address. So i had to make a new adress just for the game and i forgot it

I sent an email to support now. With all the details i have.

[ionic osprey]

cant make an account constantly asks me to fill out the captcha wich i do every fucking time

anny tips to fix this issue?

[modest wedge]

Same seems to be an ongoing thing..there's reddit posts from a week ago with no solution

[ionic osprey]

stupid fucking game wont let me make an account

how tf do they excpect to sell the game if people cant make fucking accounts

[cedar sand]

Use a different browser and disable any VPNs you may be running

[modest wedge]

I've done both of those, tried using my phone, restarted my computer, to no avail

[orchid tartan]

i have a second account, im trying to reset my Password on that because i didnt play on it for like 2-3 years.
i dont even receive emails on it anymore, is there a fix to this?

[broken fox]

T-T..i need help.....i have completed this quest, but it reset after I entered the woods

[cedar sand]

You must transit through each location, you cannot extract until the end

[broken fox]

I have completed all the requirements of the quest and it also prompts that the task is completed

[slim spruce]

@sick widget to use modmail your dms must be open

[modest wedge]

Mind blowing to me, how can the website registration of all things be broken....

[heavy estuary]

Hey guys, I have a problem in EFT arena battlepass. My cursor just left the chat and i can't claim nothing. Any advices how to fix it? 🙂

[rustic atlas]

im having the same issue

[smoky summit]

If I wanted to upgrade my pc for tarkov what would be more beneficial a new cpu or gpu? (I have a gtx 1650 and some I5 cpu)

[toxic flume]

Are we going to talk about the BS 1 hour wait time after getting a password incorrect? I'm trying to buy another account and it's extremely painful especially with the nonsense recaptcha

[gusty raft]

Does anyone know how to fix this i gave to hold my light button for it to stay on

[winter elk]

If you didnt figure it out by now, just wait in that screen for a few minutes and it will load the tutorial prompts then skip and it's fixed.

[toxic flume]

if you have outlook or hotmail account it doesn't work. If you use a gmail it works. Took forever to figure this out

[modest wedge]

Doesn't work for me even when using gmail. Constant recaptcha loop

[toxic flume]

I had to turn off my wifi and use my phone data as well. Created the account on safari browser

The tarkov forums suck, they don't help at all. BSG really needs to get it together if they're launching 1.0 this is BS

[flat plover]

bro i can't get the email verification code to work, anyone know a fix

[lunar wave]

reset you pc and your moden, if it dosent work, try awaiting a lot

[brisk heath]

does anyone know how to fix this anti cheat coonection timeout error and white creen bootup for the game?

[dry mist]

@slim spruce sorry to @ you but something finally happened with the acc, i logged in and saw that someone had done a pmc and the stash having stuff in it, I deleted all of it, that was on the pvp server, on my pve just one thing was switched in my stash and that was my face covering. This has only happened NOW. I've been playing for like 2 weeks now with nothing, im still logged in, and bsg hasnt gotten back to me.

[cold kestrel]

Hey everyone, I played Tarkov about 4 years ago and was gonna give it a shot once again. So I logged in and clicked on INSTALL

But just goes to a page that says "This site cant be reached"

It's trying to connect to: https://cdn-13.eft-store.com/LauncherDistribs/14.5.0.2930_05f244fe584263ce8f065082ba9f3e8d/BsgLauncher.14.5.0.2930.exe

[rain forum]

anyone know what this error is?

it appears, i click ok, it lets me in the game

it re-appears when im queuing

again i click OK, it disappears and kicks me out when it says "connecting to server"

[cyan fiber]

hi

[steady nova]

Game is working perfectly fine in every aspect except if I stay on character select screen and let my scav load. I guess it’s something to do with the cache and loading it? PVE. PMC runs work perfectly fine. If I click on scav fast enough it takes me to map selection and that’s fine, only when I load in and it tries to load the model.

[hazy grail]

i have 80 gigs free and it still says i dont have enough space and have to update null

[slim spruce]

you can move the temp folder of the launcher to another drive

in launcher settings

[cyan fiber]

tempra mobale

[opaque tapir]

My friend just created an account, bought tarkov and was unfairly banned, he tried to contact support and nothing. What to do?

[violet ravine]

@slim spruce Hi, sorry to ping you. I honestly am really confused, but idk if it's on my end or not. The website isn't allowing me reset my password, because the Captcha is bugged. Any way to fix it?

[slim spruce]

the captcha problem I am not sure how to fix besides a vpn, changing your ip or keep trying

[slim spruce]

banned with what?

[violet ravine]

I'll definitely try n use a VPN, however it would be weird, since I never tried logging on with this IP I have atm

VPN doesn't work, because it blocks me

[opaque tapir]

error 229

permanent ban

from ip

[violet ravine]

Now I remember why I haven't touched this game in so long anymore

Y'all can make a game, but can't make a website 💀

[opaque tapir]

litteraly, My friend bought the game now and it appeared that he was banned without downloading it first

[violet ravine]

It's mad ngl

They should fix website bugs as well, and not just game bugs. They have their arses up their ass now tbf

[slim spruce]

Then he's probably a cheater.

I'd suggest breaking ties with him.

[civic burrow]

any1 know a fix for this my mouse also disapers when i open the battlepass

[opaque tapir]

Dude, this guy is literally a walking microwave

its not a cheater bro

he just bought the game

[violet ravine]

I'll be honest mate. They don't care about the players, they just care whether they get money or not 😂

[slim spruce]

Then he must be banned before on another battleye game.

[violet ravine]

That's how most game developers are

[opaque tapir]

that's true bro

[mystic lichen]

Hey can anyone help me I'm new and got the game not long ago, and i could run it but not great. Yesterday i started crashing and not getting into any raids, and couldn't get into my hideout without crashing now i can but it takes a while but i uninstalled and installed it about 3 times now and it still keeeps crashing me. Ive watched a bunch of YT vids and still cant figure it out, on my most recent instalation i got an error message so im wondering if it is the problem, would someone be able to help me please

The error message i got:

[flint parcel]

have you change the light switch mode?

like i remember you can change the toggle to hold

[slim spruce]

it sounds like a local firewall is blocking the connection

[opaque tapir]

probably not, as I said, he is a casual player

[mystic lichen]

how would i fix that

[gusty raft]

it says unavailable for the mode change

[opaque tapir]

What really pissed me off was that he had just bought the game and got banned

besides the support being worse than garbage

[gusty raft]

@flint parcel

[frail gyro]

Anybody have a fix for my launcher that is just stuck on loading after updating and reinstalling? It is constantly stuck loading on the language selection and won’t work

[humble storm]

I bought the game, downloaded the launcher and when I go to log in to my account, it says that it will send a code to my email and this code never arrives, not even in spam, anywhere, I've tried everything, starting with admin, reinstalling the launcher, everything. But nothing works. Does anyone know how to solve it?

[royal shore]

Hi everyone, I have a friend who has played the game before. He just wiped his pc but when he goes to install, the mouse wheel loads but then does nothing and the game does not install.

[flint parcel]

try the T + B one on range cuz that might be the case

[violet ravine]

Tell him to right click the download link, and copy paste it in a new page

[gusty raft]

THANK YOU SM THAT FIXED IT

[flint parcel]

no prob c:

[royal shore]

The launcher downloads fine, it’s the game inside the launcher. When he clicks install, it jsut does nothing

[slim spruce]

??installissue

[white steppe]

If "nothing happens" when you try to install, and just see the install button again, with no progress after confirming the location to install, choose any folder within C:\Program Files (x86)\ like "EFT" in there and start the launcher as administrator. That location has less permissions and will work.

[violet ravine]

Ohh, my apologies

[slim spruce]

the solution is above in that command

[flint parcel]

oh yeah dont forget to do that in actual raid

just in case it's still the same

[violet ravine]

@slim spruce who's in charge of the website?

[slim spruce]

battlestate games. the captcha is from cloudflare

[violet ravine]

I see

Well they should totally fix the intergration of their shit

My dead grandma is smarter than these noobs

[royal shore]

Okay, does he have to move the launcher to a folder there?

[slim spruce]

you install the game there

[violet ravine]

Can't y'all change my password for me?

Perhaps even my email, because I hate this email

[slim spruce]

You insult the staff then ask for help?

[violet ravine]

Ain't EFT n BattleState 2 different things?

If not, then yes I did, and yes I am asking help

[slim spruce]

No we can't.

[violet ravine]

If yes, then no I did not insult your staff. I insulted the battlestate website

[humble storm]

the code never arrive

[quiet summit]

Wait faster

[lethal schooner]

whoever that crave guy was he dont know jack shit he blew up my computer

[graceful marten]

How would he go about to fix this issue?

[slim spruce]

disable firewalls and internet security software

[humble storm]

helps a lot

[quick minnow]

Why does my game crash with "authorization error" after every raid

[slim spruce]

are you on a strange internet connection or a lower powered pc?

[quick minnow]

no im not

tried reinstalling and everything

happens after litearly every raid

black screen for like 1 minute then crash

[slim spruce]

make both game exes and the launcher run as administrator in the right click > properties > compatibility tab

[quick minnow]

lemme try that

[turbid violet]

i’m having install issues where nothing happens it’s stuck on 0% any solutions?

[slim spruce]

it should start in a few minutes

[quick minnow]

@slim spruce didnt work

still happening

[turbid violet]

i’ve waited never started it just stayed at 0% waited 30 mins

[slim spruce]

@turbid violet white list the launcher and game folders in windows defender and reboot

[quick minnow]

i dont have windows defender on

[slim spruce]

disabling it doesn't disable it totally

you must white list

[quick minnow]

alright lemme try

[quick minnow]

Didnt work

so far i have reinstalled, disabled discord and nvidia overlay, checked integrity, and did the windows defender

@slim spruce

[slim spruce]

try using this location: C:\program files (x86)\EFT

[quick minnow]

wym using

[slim spruce]

install there

it might be a permissions issue

[quick minnow]

okay lemme try

can i just move the folder?

or have to reinstall

[slim spruce]

Oh I thought you could not install

[quick minnow]

no thats the other guy

[slim spruce]

I'd try another dns service

[quick minnow]

im crashing after every raid with "authorizatiojn issue"

okay lemme try that

[steady nova]

Every time my scav loads at this exact moment the game crashes

I’ve never seen this error before

[slim spruce]

see here https://www.escapefromtarkov.com/support/knowledge/441

[quick minnow]

@slim spruce still didnt work

[slim spruce]

computer specs?

[buoyant quiver]

i need help plz

[quick minnow]

ryzen 5 5600 rtx 4060ti 32gigs ddr4 @slim spruce

nvme ssd is what game is installed on

[twin acorn]

Still having the same Issus of my old friend logging into my account still, he doesn't know any of my info too. I reset the passwords to everything aswell and noiced myself that it doesn't log the player out of the bsg launcher. (ticket was made)

[steady nova]

I’ll try that, thanks

[quick minnow]

it makes the game completely unplayable

only started happening this wipe

no

[twin acorn]

sry wrong person

[twin acorn]

Did you overclock your pc this past week at all?

[twin acorn]

did you check your game files? maybe reset them.

[quick minnow]

yeah

verified integrity and redownloaded

[twin acorn]

vpn?

[quick minnow]

nope

[twin acorn]

hmmm

wish i could help more but that's all i know. @quick minnow

[quick minnow]

thx for trying

anyone else got any ideas

[lofty lantern]

u clean uninstalled all files and reinstalled client and then game?

next step would be format windows and try again

good to do yearly anyway

[quick minnow]

fixed it

changed all in game settings and eventually one fixed it

think it might have been mip stremaing

[grizzled sierra]

anyone know how to fix issue of not being sent a confirmation email to log in on the website

[latent harness]

Where do i find moonshines for my lucky scav box in hideout?

I need 2 cuz i got lucky on 1 in a duffle

[meager oracle]

hi guys i have a questions

Yesterday I upgraded my account to Unheard but in the launcher it still tells me that I have the standard one. What do I do?

[urban merlin]

Anyone know the fix to my problem?

I have tried to boot up the launcher and no matter what I do I can not get in.
Just states that it "cannot establish server connection"

everything else network wise is working fine with my pc.

[slim spruce]

well what do you have ingame?

[meager oracle]

In the game it appears that I have the standard version.

But I bought the Unheard, I have the invoice and on the page it says that.

[slim spruce]

you might need to contact xsolla if you paid for it but didn't get it

https://help.xsolla.com/

[slim spruce]

That is, if you were on the correct account

[meager oracle]

Yes, it's the same account

[slim spruce]

You probably bought it on the wrong account. Check the account names and relogin.

That or the items didn't get sent yet.

[marsh quail]

can someone help me figure out my shadow bugs? ive tried all ingame settings currently on 1080p dlss k and optimized ingame settings. ive tried just about every setting on control panel, but for some reason my games shadows are bugged like crazy and i cant seem to figure out why the game is like this. i got a 7800x3d, 3060 12gb and 32 gb ram and tarkovs on a good ssd https://vimeo.com/1083553943?share=copy

[meager oracle]

let me se

[slim spruce]

The transactions list there not showing your previous edition is a sign.

[lethal sequoia]

hey im hard stuck on trying to get into the account but the password reset thing is broken the button to change password just does not work

i press it once then it says enter your recaptcha i do it and then nothing then it starts saying that i need to enter my captcha again

[jolly urchin]

yo my friend has tried to reset his password 10+ times now. He does the captcha and resets it and then tries to login but it says the password is incorrect (even though he just reset it). The site is also laggy so maybe that could also be a problem
anyone know how to fix it?

[lethal sequoia]

try it on operagx

[lethal sequoia]

that fixed it for me

[lethal sequoia]

https://www.reddit.com/r/EscapefromTarkov/comments/1kcxdya/problem_i_cannot_change_my_password/

[hidden quail]

anyone know why I cant see my cursor when going to the arena battlepass screen and cant navigate said screen at all?

[jolly urchin]

ty i sent it to my friend. hope it fixes it for him

[regal tangle]

i wont recieve verification code on email, anyone know fix?

[worn fable]

Am getting the same issue

[regal tangle]

i have tried like 20 times and none lolz

[lethal sequoia]

Hey the game is stuck at repairing the game 0% any tips?

[barren citrus]

Hi , i have found a huge fps drop on Custom , why and where . How can i report it ?

[thorny hare]

I keep getting this error and cant load game

[light maple]

Was just about to post the same issue

[hollow inlet]

same issue with me

[brittle surge]

same here so

[dense ridge]

same here

[lavish ermine]

server down ?

[fair silo]

also getting tha but 02 not 01 or 03

[cloud vapor]

It appears server is down

[hasty ferry]

i have this same error

[fair silo]

praying the 2 black folders i got in labryinth got extracted with me 🙏

[cloud vapor]

It's probably a patch that hit server side before PC side

[hasty ferry]

the server status is up :/

[barren citrus]

Anyone can tell me where to report a bug please ?

[chilly hornet]

getting the same "BotPmc" error

[exotic thicket]

same here as well

[past dagger]

yeah

[cinder peak]

yoo wtf is this

in pvp

[barren citrus]

Can you please stop spamming the error ?

[exotic thicket]

dang we just got out of labs too

[tame lake]

Server outtage maybe? got the same error

[digital hound]

tarakov died?

[lime glade]

Hopefully this will fix my issue, for the last two days I've been either stuck at loading profile data

[worn obsidian]

i have this same issue

[lime glade]

or it wont launch

[fathom apex]

i have same issue with "botpmc"

[hollow inlet]

04 huh

[polar magnet]

Same fellas!!

[worn obsidian]

not just me then lol

[polar magnet]

Glad its not just me

[cedar oar]

same

[polar magnet]

Wipe time?

[sour socket]

ok so atm theres no fix?

[worn obsidian]

is anyone here getting the error and is not trying to connect to a london server?

[polar magnet]

Im USA

[sacred halo]

Any fix for BotPmc??

[cedar oar]

usa

[light maple]

Only started happening 15 minutes ago, no current updates

[tulip pine]

Was about to ask about that same error... xD

Have done clear cache, integrity check and check for update. Nothing.

[jolly urchin]

exact same thing just happened to me

[pulsar topaz]

Was just coming in here to post about this, glad im not alone!

[gloomy ether]

This is ridculous

[spiral kernel]

boooo

[polar magnet]

How do you get the camera screen?

Oh, were you in the hideout?

[patent eagle]

labs background

[tardy kiln]

Anyone ever been asked to re-register their email and lose access to the game/account after doing so? 🤦‍♂️

[gleaming tulip]

hello. what this?

[lime glade]

Why is eft so cooked D:

[light maple]

Games busted atm, no current fix

[worn obsidian]

guess we escaped from tarkov

[gloomy ether]

Its a suprise wipe Trust

[thorny hare]

lol

[worldly bolt]

thank god, i'm not the only one

[modest wedge]

Now people can't register an account to buy the game, and people who own it can't use it either WHOOOHOOO

[silent ridge]

gg

[tender marlin]

i guess we beat the game

[modern condor]

anyone now how fix that ???

[ebon furnace]

glad to see i'm not alone

[unique shell]

ok so everyone isgettign it

[frank brook]

nikita pls

fix

[worn obsidian]

is anyone getting this error in pvp as well? i'm on pve

[steady knot]

we all escaped from tarkov guys

[tardy kiln]

💯

[iron oak]

wonderful came here for hopefully a solution

[modern condor]

anyone now how fix that ???

[steady knot]

PVE here, same error

[chilly hornet]

atleast arena still works