community-support

[wide glen]

no i dont think so how do i check that?

[upper cloak]

does anybody know if a runthrough counts as a death on psycho sniper?

[astral wagon]

Like you are not using software that provides a virtual private network service?

[spiral sky]

how can you change your ram speed? "the problem could be due to unstable ram, of which you can try lowering ram speed to 2133 ddr4"

[pulsar marlin]

Hello everyone. Can you please tell me how to unban myself on different official EFT Discord server ? I don't even know why i was banned. Maybe if i break some light rules i have an option to ask for unban ? Nobody wants to answer 😢

[vivid briar]

Bios, but you don’t wanna run 2133mhz

[wide glen]

no

no

[robust spire]

@primal portal Common issue, shit. GOt killed by scav i probably killed 10x. But server took me for a ride. Teleported 4 times, scav recived 0 dmg. Me, well.. Its tarkov, i probably recived the damage i did to the scav 😄

@spiral sky Can try to help you, maybe. overclocked my ram. Ddr4. Tried 4100mhz to default with tight timings..

But, pm if so... xD

[cedar sand]

Do you mean the Russian discord?

[slim spruce]

@covert spade to use modmail your dms must be open

??modmail

[white steppe]

Hello! In order to use modmail, please open your DMs to server members.
If the previous does not work ; will have to adjust your per-server Privacy as well.

https://cdn.discordapp.com/attachments/983260800791756820/1037866199406628874/image.png
https://cdn.discordapp.com/attachments/983260800791756820/1047686581575766047/image.png

[fluid sundial]

I still don't receive two-step verification emails from Tarkov after 1 month, any solution?

[pulsar marlin]

Yeah...

[covert spade]

should work now 🙂

[slim spruce]

click again

[cedar sand]

I will DM you

[grizzled bronze]

anyone know why i am getting crazy frame drops on medium low settings and on a good pc?

[astral wagon]

Currently the game is suffering a memory leak

[grizzled bronze]

what does that mean?

[astral wagon]

RAM leaks out

Causing major stutters

[grizzled bronze]

ah

[grizzled bronze]

Do you know when it will get fixed?

[astral wagon]

No clue it’s affecting all the servers apparently

[static bolt]

for connections up north, can I have a canted thermal but just use a normal scope or does it not count?

[minor pasture]

cant open rare equipment bx

[robust spire]

Can untar vest be improved? Or, tactical or something i can do to reduce "im blue, shoot me!!!"?

I meet pmc every time, and for some reason duo. Freaking annoying, No scavs. Easy to see, level 3 kinda suck atm

[calm fjord]

i had a question about the support:
how long takes it that the support respond in an Ticked?

[fluid sundial]

2-5 days usually

[calm fjord]

👀

[calm fjord]

and do u know when i getting wrongly banned and the ban is over do i had my progress in PvE/PvP?

[fluid sundial]

no idea bro srry

[spiral sky]

When can i get a proper help for my issue, since this wipe my game freeze's mostly happen on factory/ custom/ lighthouse when on the roofs, but also my pc just shut his self down/ does reboot... that is when i don't get a error... but also i get unity error's... i followed the option's that where provided also did a clean install.... in the patch notes i don't read anything about this issue getting resolved. i have the same pc and never had this issue before it is since the latest update.... so can i get some help or a message that it is getting pickt up by the devs and getting fixed?

[cosmic relic]

hello im tryng to connect on my account on website , i put my mail my password and after that is asking the code but im not receiveng one ? what can i do ?

[rotund fulcrum]

is there any reason i should be struggling to play on customs at all, cannot load in on a scav and got in once on PMC at about 2 fps.
Specs:
3060ti
5600x
16gb ddr4
running on an M.2

Also been fine on woods inter and factory

[calm fjord]

maybe u need more ram?

[rotund fulcrum]

been fine on woods interchange and factory, is customs really that much more of a problem, havent been on in a while but it always ran fine, have seen people saying snow causing issues

[meager crag]

Hey so i played tarkov and it was running just fine then the next day i cant get into raids and if i do its really laggy and fps is crazy

Any idea what it can possibly be

I uninstalled and reinstalled on both drives trying to see which was better but uts the same on both

[mossy jackal]

Anyone know a way to dial down the tinnitus effect? Honestly if it just deafened me that'd be perfect. I have tinnitus and the effect in game will trigger it for hours for me in real life.

[peak girder]

Where can I get htis

[livid fable]

it should say on that same wiki page that u are on that goes over the spawns for it, it is a static spawn in raid

people tend to grab it when they see it cause it has alright loot

[night dock]

m855 to paca armor

how this even happens

[slim spruce]

sync windows time

are you a robot?

select fewer squares, be conservative

Also, disable vpns

disable internet security

[gaunt cradle]

Does anyone know what do to or who to reach out too if my game crashes and I lost all items I posted on flea? Typ not stressed about it but it was a Red Keycard 🙂

[slim spruce]

restart your game, and wait for it to be sold if you didn't get the money yet

[gaunt cradle]

Okay, I was concerned when I didn't even see it listed on Flea anymore. Thanks!

[dense isle]

If anyone is having issues with 2 factor authentication verification only on launcher and not website (especially if they are using outlook, hotmail or yahoo) you need to make a new folder and name it anything, then create a rule that will forward all emails from the no reply BSG email account that sends the code into the folder you created. Now try the launcher again to send the code and it should go into the folder you created.

[swift hull]

you just need to wait for support to contact i had outlook waited a few weeks and they helped me change to gmail

[eager beacon]

When starting EFT from Launcher, im getting the two error beeps and constant loading screen.... any problem solvers?

[slim spruce]

verify game files

[eager beacon]

ok tried and loading up now, ill let you know what happens

nope, I still got the error beep beep in initial loading screen

[slim spruce]

Go here

C:\Users\%username%\AppData\Roaming\Battlestate Games\Escape from Tarkov\Settings

And first back up these ini files by copying them to another folder on the desktop.

Try deleting graphics.ini first and try again, then delete the rest if you still have the problem.

If this doesn't fix the problem please paste the files you backed up to replace the files that took their place in that folder.

[amber gulch]

it's wild that I've been waiting for 15 minutes for the email code to login to the website

[slim spruce]

did you end up finding a solution?

Did you end up finding a solution?

[tall wyvern]

Yes. Was installed in the same folder as eft

[slim spruce]

arena and tarkov?

[tall wyvern]

Yes

[slim spruce]

ok thanks

[slim spruce]

check to make sure arena and tarkov aren't in the exact same directories

if all 4 game exes are in one file you need to reinstall both games to separate folders

[eager beacon]

gotcha, yea it seems like i was over complicating things when moving from c to d

im going to restart by deleting everything, Would you recommend having the launcher or eft or arena on my ssd when i do ?

[stoic cape]

Guys I really need some help. After the last wipe my game wont run no matter what I try. I played two wipes with no problems but since the switch of engines when Im loading in to a game just go to 60%-70% of loading loot and the game crashes

I tried reinstall, going in to configurations, upgrading my ram

So frustating

If anyone have an idea that I couls try I would be thankful

I also checked games files integraty and it seems fine

[slim spruce]

did you add page file?

[stoic cape]

What is that lol

[slim spruce]

space on ssd that helps ram. Try adding 16000MB minimum and 25000MB maximum page file to an SSD as shown here and reboot:
https://mcci.com/support/guides/how-to-change-the-windows-pagefile-size/

[stoic cape]

Dude

You bring light to this world

Im working but when I get home Im going to try that

Oh actually I tried that already

Didnt work

[slim spruce]

does only customs do it?

[stoic cape]

Wdym?

[slim spruce]

the maps with the loading problem

[stoic cape]

I think i tried ground zero and had the same problem

[smoky creek]

anyone else getting this message immediately after the party leader starts a raid?

ive been getting it consistently and it kicks me out of the matching and shortly after aborts the matching for the rest of the party

i can load into raids myself perfectly fine

[dim temple]

yeah sometimes, it's hit and miss for me though, i'll be able to reconnect after a bit, but spawns me randomly somewhere

[dry wadi]

hello we sent a ticket 5 days ago no answer why 5 days long time ı think

[whole zephyr]

having troubles with email verify on the launcher? its not sending me an email but for the website it is

[warped thicket]

Have you tried reinstalling the launcher? Or maybe just deleting the cache might help.

I believe there is an option for it, although i am not exactly sure

Oh, I see

And have you tried to reinstall the launcher?

Hm, I wonder why it wont let you through

I don't know why it would do that, it's so strange

You can also submit a support ticket on the website, maybe they can help more

Because I don't have a clue on what could be the reason

Yeah, I also have a ticket pending, but I had submitted it yesterday at night, so they were probably just asleep anyways

Other maybe, and launcher installation issue?

Or purchase and I didnt find my issue

My problem was that I had a code and when I was trying to redeem it it just basically said:
CODE NOT ACTIVATED. YOUR VERSION IS STANDARD EDITION (EUR)

PROMO CODE VERSION IS STANDARD EDITION (EUR)

And I don't know what I can do with it

[signal robin]

You cant use a code for the same version you already have

youd have to give it to your buddy or something

[warped thicket]

That code is apperantly a stash upgrade 4 that I got from a giveaway. So I don't know why it would say that.

At least thats how I understood it

[signal robin]

was that just a free site you found?

oh you prolly got scammed tbh

that app/site is just a follower farm

for whoever sets it up

[signal robin]

You are being harvested btw

[warped thicket]

No, it was an omen gaming hub giveaway, legit

[signal robin]

but its being run thru a scammy app like that?

[warped thicket]

I had gotten a key from there which gave me a gun and some stuff in game

[signal robin]

that whole app is based around follower boosting

[warped thicket]

What?

[signal robin]

the site your first screenshot is from

[warped thicket]

Yeah, thats what they decided to use i guess

I'll look into it

[flat minnow]

I have not been able to receive any password reset emails

I have full details of my account proof of purchase and even streams of me playing the game

[carmine leaf]

Just upgraded to 64gb ram 6000mhz, and a m2 samsung 990 pro. Reinstalled the game, and still having Loading Loot issue. This game 😂

[vivid briar]

when i try to voip a little red hand hear shows up

what does this mean

[signal robin]

can you take a screenshot of it

[vivid briar]

aight mimme a sec

[signal robin]

i dont think ive ever used VOIP to any real effect

[kindred prawn]

My launcher is stuck on this screen

[harsh notch]

keep getting a checksum error everytime I try installing

any options other than the temp file extracting ?

[proper orbit]

i dont receive the email verification code when logging in the launcher

[pure token]

check and make sure your email isn't forwarding the emails anywhere, make sure that the official BSG emails on not blacklisted in your email account. If you have done that its just persistance, i was just struggling with that and just had to keep trying to log in every 5 mins till i got the email

[alpine schooner]

When trying to install arena it goes into infinite loop of check integrity of files, this has continued even after deleting the game and reinstalling any fixes?

[proper orbit]

im sure is not in any blacklist as i just created my account and didn't had any issues creating it , only now that i want to log in in the launcher, i will kep trying tho ty

[pure token]

I wish i didn't have to say this but this has been a common issue for YEARS.....they just seem to not like some email hosts i guess....

[proper orbit]

@pure token just left the pop up open for 15 minutes and got the code at the end lol

[pure token]

👍 nice

[tepid coyote]

If I buy unheard edition will I get 0.2 starting rep or is that not a feature

[analog shore]

Euuuuh..... has anyone ever been stuck in the lightkeeper dialogue? I just turned in the task 'snatch' and he's just staring at me.

[native solstice]

Hello guys, someone can tell my why i can't post a suggestion?

[wide glen]

What does it mean when it says that my account is permanently blocked when im trying to login to the launcher but when im trying to login from somewhere else it works perfectly fine? im also not using any vpn

[fathom warren]

is there an appeal dc?

[stoic kiln]

@weak shale sent you a friend request, if you have a moment to discuss a problem I'm having. Failing to get through to BSG support

[weak shale]

declined your friend request, i don't handle support related matters, please wait for the support team

[stoic kiln]

so I'm supposed to wait multiple weeks for a response on a basic ticket when I paid fucking $250 for this game?

gotcha

[weak shale]

feel free to reach to other staff members, I simply don't hande support-related matters, sorry mate

[stoic kiln]

[dry night]

anyone else not getting email verification codes or is it just me?

[vapid patio]

yeah me too

[dry night]

hmm

[vapid patio]

but change password works

[dry night]

yeah was about to say that

[vapid patio]

i send a msg to the support im waiting

[stoic kiln]

lol good luck

[vapid patio]

thanks

[fading bison]

change customs back

[hidden wren]

hay there
I have a question plz
Is the support usually tacks too long to answer or it's just me ?? XD

[stoic kiln]

bro it takes forever

you're lucky if they even respond

[dry night]

ur lucky if u get actual support 💀

[hidden wren]

ok thats cool XD

[idle compass]

anyone got a fix for me? i try to open launcher and it says cannot establish server connection. i then click retry and i get a longer and longer timer

it only fixes when i restart my computer. i start a raid and after a minute or 2 it crashes and it happens again

[warm cosmos]

thats the bipod symbol, when you try to voip it actually is attempting to mount on a surface thus why its red, check your keybinds for voip

[slim spruce]

@earnest zinc disable any vpns

[earnest zinc]

i dont have any

[slim spruce]

"Suspicious behaviour. CF-RAY

May occur when trying to login via Launcher or site. Please, contact support department attaching screenshot of an error, CF-RAY id, your current IP adress [IPV4 and IPV6] (you may use https://www.whatismyip.com/ service for that). You may contact support via site https://www.escapefromtarkov.com/support/contact or by an email [e-mail]"

from https://www.escapefromtarkov.com/support/knowledge/426

[earnest zinc]

thank you

i cant even load the website

[fathom wind]

hey, is there any way to change my email adress i have problems with my old email

[earnest zinc]

Guys so tarkov tries to log in through chrome which doesn't work, how can I change the browser it logs in through?

[slim spruce]

you must contact support about this

[earnest zinc]

What is the current launcher version?

[slim spruce]

it varies, it's not always the same as game version. If you can get online it's latest.

[stoic kiln]

lmfao

good one brother

have you ever tried contacting support yourself?

[finite quiver]

anyone know how to fic backend error 1000? I tried clearing cache already. Getting it every game in PvE.

[earnest zinc]

Can anyone help me with this? Which file decides what browser is used?

[valid crow]

how can i unbind the gestures?

[vivid briar]

Bind something else to the gesture key

[upbeat aurora]

How the hell do i get it to send my email verification code. its been 7 days All ive received from support is try again and if it doesnt work respond back and well fix it . yet its been 7 days since ive emailed back twice a day.

[timid moth]

I cant login my accoutn i didnt receive the email with the verification code

[upbeat aurora]

good luck with support it doesnt exist

[timid moth]

@weak shale

tried to tag someone xD

[upbeat aurora]

Ive emailed them about it on 3 different emails twice ad ay for over a week ive gotten one reponse and that is to try again

[timid moth]

ahah

nice

can someone answer us i've just paid only 250 euros for this game pls

[upbeat aurora]

refund and run

[timid moth]

nahhh i love this game

[weak shale]

check the spam folder, the mail may also take some time to reach you

[upbeat aurora]

tried everything deleted all my emails ive whitelisted them

[weak shale]

just do not worry no one will just take your money and give you nothing

[timid moth]

no mail sry and we are two with the same problem xD

[weak shale]

tried reaching to support, make sure to attach all the receipts and other data

[upbeat aurora]

support doesnt exist

[weak shale]

oh yeah?

[upbeat aurora]

yep

[stoic kiln]

lol 8 days ive had a ticket open

gl

[upbeat aurora]

ive emailed them on 3 different emails twice a day for over a week

ive gotten one response saying try again

thats some great support

[stoic kiln]

[timid moth]

there is a real pronlem with the verification code sent bro

[upbeat aurora]

"oh yeah"

[earnest zinc]

The support on this game is an actual joke

[upbeat aurora]

what support

[earnest zinc]

Wait no scrap that. Almost everything about this game is a joke.

[upbeat aurora]

ive heard cheaters are awful

[timid moth]

i can only reset my password but need a verification code after so useless

[upbeat aurora]

i wouldnt know first hand since they cant even get a dam email verification done correctly

[earnest zinc]

Tarkov has to be the worst best game of all time

[stoic kiln]

and bsg is the most shady and predatory studio of all time

tarkov is literally a slow rug

sketchy fucking russian company

wouldnt be surprised if all their books are cooked too

[upbeat aurora]

explains alot

[stoic kiln]

embezzlement etc.

[timid moth]

be cool mate

[upbeat aurora]

wish i could refund

[timid moth]

i know its difficult but stay calm

not a good way to insult

[stoic kiln]

i guarantee you that there is a lot of sketchy shit going on at bsg

[earnest zinc]

I PRAY that some game studio creates Tarkov that is well executed

[stoic kiln]

nikita is a con artist

[earnest zinc]

Yep soup

I encounter people like him in my line of work

[stoic kiln]

and im saying this as “true believer” unheard edition owner

[earnest zinc]

Everything he says just screams "don't trust me"

But like then again, I love Tarkov

I just hate BSG

[stoic kiln]

i like tarkov but i hate bsg

[timid moth]

did you need to download the launcher thats why you need verification code ?

https://prod.escapefromtarkov.com/launcher/download

for downloading the launcher

you dont need the verification code to login on the launcher

[stoic kiln]

me too

[timid moth]

have good day ^^

[stoic kiln]

i know his type very well lol

hes 100% a closet scammer

[vivid briar]

[stoic kiln]

the way data was manipulated on the website and covered up after unheard release

the backtracking

[timid moth]

@upbeat aurora did you need to dl the launcher ?

[stoic kiln]

there’s hundreds of examples

cba to dig them all up

i know he’s probably on an alt in this discord too

[upbeat aurora]

yeah i dont have it

if you can give it to me @timid moth

[earnest zinc]

Oh for sure

[astral wagon]

@slim spruce

Was just helping somebody out I came up with a solid solution to the page file.

With your ram you calculate with 1024 (times) which is one megabyte total using 1.5 which is the standard calculation ratio from Microsoft.

Use this, it would be your overall minimum.

With the max however we use the ram and the same 1 megabyte (1024) now we multiply by 3 for our max.

Much more efficient and I’ve been getting reports of how effective it is compared to older solutions.

I recommend we try using this from now on.

[bold mulch]

What is up with tarkov refusing a support request for a refund for store credit??? Do they know by many counties laws they are required to offer refunds?

Not even asking for the game refund, just a refund for an unused pve code as it turns out my friend’s game location isn’t in “other” despite being in NZ

[slim spruce]

there are no refunds as per the license agreement.

you could ask to have the region on the pve code changed

NZ should be other, right?

[bold mulch]

It is other

But turns out my friend has a Europe version??

[slim spruce]

ask support to change the code to EU version

[bold mulch]

Have you read the agreement? It says no refunds under the condition that the user “breaches the agreement or revokes their consent of his personal data”

Which isn’t what I’m doing

[slim spruce]

you can ask them to change the code region

[bold mulch]

The other references to no refund is that bsg goes out of business, in which they need to give notice

[bold mulch]

Well my friend already bought pve… 2 weeks wait on support wasn’t worth it

And a refund should be something that should be reasonably expected

Especially on an unused, not claimed digital expansion

Not like I downloaded tried and went no I don’t want it anymore, it is a literal non functional license due to the regional restriction that I think I can reasonably expect to buy a “other” region copy and use it in NZ, like this isn’t crazy right?

Anyway, I’ve asked support to outline when I’ve breached the agreement or revoked my consent for data collection (as per the basis of their refund rejection) as they citied 11.4.2. And I’ve brought up NZ consumer rights so hopefully they reconsider the account credit because I just want to swap the purchase money into the unheard of edition ;-;

[lusty wolf]

Any ideas how I can solve issue of email code not being sent, can't login after new SSD install and clean OS

[long ermine]

Hey Guys , I need to contact EFT staff. How can i do it ? i don't understand , i don't see how to access this

[astral wagon]

??support

[white steppe]

[e-mail]

[astral wagon]

Here you go bud.

[astral wagon]

Are you using an outlook email?

Or affiliated too?

[long ermine]

Thanks

[astral wagon]

Anytime.

[lusty wolf]

gmail and checking on my iphone too

[astral wagon]

Have you use any resents

[gilded steppe]

??wipe

[white steppe]

Patch 0.16 has been installed, the servers are now LIVE. <t:1735196400:R>
You can view the patch notes here: https://www.escapefromtarkov.com/news/id/323
The issues relating to the flea market are resolved. There will not be a further wipe to remove items purchased due to this issue, happy raiding!
Also see ??wipedates

[lusty wolf]

I was able to receive the change password email instantly

[gilded steppe]

??wipedates

[white steppe]

You may find a list of wipe dates here. This may give you an idea of the upcoming wipe, or just satisfy your curiosity! #general-chat message

[astral wagon]

Check spam, this has happened before. Theres not much you can do here without bsg messing everything up

[lusty wolf]

already tried that

[slim spruce]

#discord-mod-mail

[lusty wolf]

is there a way to contact support that isn't going to take days for a reply?

[astral wagon]

??support

[white steppe]

[e-mail]

[astral wagon]

Refer to this my good sir this should help you out.

[long ermine]

Thanks

[astral wagon]

I just saw the image I thought that was tarkov my fault og

It would indeed be mod mail

[long ermine]

It's Tarkov fault so i going to Tarkov support mail

@astral wagon Do you know if we can send an email to support with an Outlook email? Isn't it blocked?

[astral wagon]

Outlook will not work correct.

I would recommend other methods in this instance..

[long ermine]

Yes, that's my problem

[unkempt lion]

Yo so I got a problem so I got a labtop that runs tarkov fine but I also have a PC that has similar if not better specs absolutely struggles it starts off with good ping then spikes up to 300-400 and gets huge packet loss I don’t know what to do I updated the GPU and have no idea what’s the issue

[normal glacier]

Anyone know why my account says Europe even though I bought the game for the US in the US? Im finding myself in games with high ping everytime is this why?

[loud moss]

a european account just lets you play from anywhere. check your selected servers in the launcher

[gloomy cargo]

is this normal?
#screenshots message

[supple saddle]

my launcher won't open, i also enter a random email-pass combination and it just disappears. doesnt even say wrong password etc.

i just bought the game

[gloomy cargo]

try to reinstall just the launcher and maybe reboot your pc, if the game itself runs poorly on your pc, refund it

[supple saddle]

did both

cant even install the game and it says game is non-refundable

[gloomy cargo]

ask your bank to do it

if your bank is of a country that has laws protections for consumers, like all EU countries have, they will refund money back if the seller refuses to do so, laws are above any ToS.

what pc specs do you have?

this game requires really close to high end pc

[supple saddle]

3070ti

12400f

[covert bluff]

yo

im getting 45 frames with a 3080 5600x and 32gb 3200mhz ram

anyone know how to help

i mean last wipe it ran fine, i go to this wipe it starts running bad so i dont play until now, and its even worse

[gloomy cargo]

do you have by any chance supersampling x2 or x4?

[covert bluff]

at least a couple weeks ago i was getting 60

[covert bluff]

nope

[gloomy cargo]

@supple saddle try to install https://dotnet.microsoft.com/en-us/download/dotnet-framework/thank-you/net48-web-installer

[covert bluff]

like i used to get over double my current frames on customs

[gloomy cargo]

your ingame settings looks fine, they arent the root cause

[covert bluff]

yeah

[gloomy cargo]

do you have always 40 fps or just drops?

[covert bluff]

it was 40fps for a little but rn its steadily at 50-55

[grizzled bronze]

i also get crazy frame drops on a good system its something to do with the new patch

[covert bluff]

nah ik but it just keeps getting worse for me too

[gloomy cargo]

yes, it does often, to me when someone is shooting at me

did any of you monitored your vitual memory (RAM) ?

cause the game spiked to over 20GB

[covert bluff]

damn wtf, my gpu is only at 50% usage

[gloomy cargo]

it is a CPU bound game

[covert bluff]

nah ik but that seems low

[gloomy cargo]

that usage is a memory of the gpu

[covert bluff]

its using 9.1gb of vram

[gloomy cargo]

if you rise your texture from mediu to high, shandows it will consume more

time to time open the game console by pressing ` (its the button between ESC and TAB key) and type FPS 3
render ms is the gpu (the lower the number the better)
frame ms is the cpu ( the lower the number the better) if above 15ms the game will feel not smooth at all
gameupdate is the server sync I think

[covert bluff]

nvm its only using 2300mb of vram

[gloomy cargo]

it doesnt have any crazy graphics so most of the time isnt the gpu fault

[grizzled bronze]

what do you do if frame ms is over 15ms

[covert bluff]

is there a way i can see ram usage

[grizzled bronze]

in task manager

[supple saddle]

i am afraid it is already installed

[gloomy cargo]

nothing, no matter how much you lower the graphics, putting on the lowest resolution, downscalling it will not reduce the frame ms
so using scops in fight will get you killed because 60 fps will feel like 15 in that instance

[covert bluff]

mannn i used to get better fps on a 1650 and a i5 9400f this is hella annoying

[gloomy cargo]

it is a combination between a good cpu, poor server sync and poor game optimization, its not a 100% only issue

[gloomy cargo]

try to see how the game runs in a offline raid, no scavs and no pmcs

[gloomy cargo]

but the launcher is already installed, right? or you cant even install that?

[supple saddle]

I mean I just enter my email and pass. When I click authorize it just loads for few seconds and closes. Nothing pops up

[covert bluff]

it runs fine

[barren vale]

If you provide a screenshot from an online raid with the FPS Monitor program enabled, I will try to help you, but I can’t promise. Please note that I don’t know English and will communicate through a translator.

[covert bluff]

i appreciate the offer but its okay, i already hopped off to join some friends on another ga,e

game*

[gloomy cargo]

@supple saddle try to see if it helps

I dont know if it check the launcher files but give it a try

and or try to clear cache, its below Integrity check

@covert bluff I fogot something to tell you

[covert bluff]

oh thanks ill try it next time i hope on

[barren vale]

Got it. When you want to play Tarkov again, you can set the swap file to a fixed value of 32768 megabyte. FPS will not increase, but it will add stability on the maps. And the problem is most likely in the incorrect operation of the processor. r5 5600x in Tarkov should be loaded on average by 40-45 percent. And the video card with your settings - about 70 percent.

[gloomy cargo]

@covert bluff or anyone, change vaulting over medium obstacles to hotkey instead of auto!
It is causing issues to fps, this is one of them.

@grizzled bronze change vaulting over medium obstacles from auto to hotkey

[grizzled bronze]

will this actually help?

its already set to hotkey for me

[gloomy cargo]

@grizzled bronze this feature is checking/scanning nonstop for objects that you could vault over, so yes, it can help

[gloomy cargo]

hard to find the root cause, since the game has no built in benchmark

a lot of try and error to do, to see what helps

[grizzled bronze]

i did a offline raid no scavs and it ran normal

[gloomy cargo]

clear game cache

[grizzled bronze]

i always when i get on the game

[gloomy cargo]

normal like it run very smooth?

[grizzled bronze]

yes

100-120 fps

no scavs

[barren vale]

Is clearing the game cache for any changes normal for you?

[gloomy cargo]

Im not sure if the game renders all scavs at once to us players, like if scavs on stuck and they are walking while stuck that sends a lot of updates to us

[grizzled bronze]

im not sure if clearing game cache helps but i do it anyways

[barren vale]

the cache simply stores cached textures so that the game in the raid loads them faster. Every time you clear the cache, the game needs to cache all the textures again, which takes time. You don't need to clear it all the time, you'll only make things worse.

[grizzled bronze]

makes sense, everytime i open the game the stuff in my stash has to load cause of me clearing cache

[gloomy cargo]

@grizzled bronze do you have by any chance nvidia app?

or discord overlay on or other gaming monitoring apps?

[grizzled bronze]

Yes i have the nvidia app

[barren vale]

The cache needs to be cleared only when you change the resolution of textures, shadows, clouds. And even then the game does it itself when you restart.

[gloomy cargo]

try uninstall it.
I remembered I watched this video some time ago https://www.youtube.com/watch?v=jKjDzQltTY8

I am not sure if this issue still exists or if it will help,
like I said, a lot of try and error

[grizzled bronze]

the frame drops are only on tarkov all of my other games run 144 fps with no problems

[gloomy cargo]

anything can cause the game to run like garbage, anything, the game itself, 3rd party apps
Rust (the game) had lower fps on exclusive full screen than window mode, fullscreen, boderless

[gloomy cargo]

tarkov is build different, it is not very optimized, anything can just cause fps drops

[grizzled bronze]

should i be playing on fullscreen mode or borderless

[gloomy cargo]

I didnt notice any difference

but I prefer boderless in all games because I swich windows ( ALT TAB) and the games stays on the screen

if you for example have the game map on your broweser and use it a lot, use boderless

[grizzled bronze]

i always u borderless to tab out to second mointer for maps etc

[barren vale]

The main problem with game crashes and crashes is the system's chosen swap file. Use a fixed value, large enough, but not too large. (According to the experience of the Russian-speaking community)

[gloomy cargo]

yeah keep it that way

[barren vale]

Frameless mode gives on average a couple of fps higher than full-screen. Especially with Windows 11.

It's nice to chat here, with a 5 second delay. We have 30 second.

[supple saddle]

Cant even open this page

Only login page and nothing further

[grizzled bronze]

I dont use windows 11 i use windows 10 cause thats what im used to

dont like the UI of windows 11

[barren vale]

It's time to get used to it, Windows 11 is already working stably. Besides, Windows 10 will stop supporting this fall.

[grizzled bronze]

When they stop support for windows 10 i will switch over

[barren vale]

The UI is great, but not as big a change as, for example, from Windows 7 to Windows 10.

[gloomy cargo]

try run as administrator, I dont like using this method but might solve your situation

[grizzled bronze]

I heard windows 11 runs better on intel cpus

[barren vale]

I don't see any difference. I have a r5 5600 + 2060s, average fps on all locations except Tarkov streets is about 75. Without DLSS

[grizzled bronze]

how much ram you have?

[barren vale]

16gb ddr4 3200 + 49152 vram

[bold yew]

Should I report this somewhere? Video clip of PMC's just ignoring me as a scav in PvE - then one of them face-tanks almost a whole mag

#videos message

[barren vale]

bug-report?

[tame crane]

anyone else cant even play a round since the update?
just keep getting anitcheat error and never had them before?

like i can sit in menu nothing load in a game pick my class and bam

[calm tundra]

i been waiting 25 minutes to get an email verification code, and nowhere on the screen has a option to "resend code" etc.

[storm flower]

hey guys i am really confused i got eod a while ago and istantly had acsess to arena im trying to get my friend into the game is there no longer a bundle with both

[waxen wharf]

Hello guys, short, tough question. I play a lot of Arena (level 30) but my level sync doesn't work with Main eft PVP. Yes, I've seen a lot of tips (which are ~5 months old) but none of it works for me. Clear cache, move GP coin from Arena to EFt. Do a PMC round in Main EFT and then switch to Arena. It doesn't work, are there any tips? As an info, I haven't released Rev in Main EFT yet, do I have to do that first? Before the levels sync?

[elfin owl]

9/10 scavruns crash or losr connection right as i load into raid

[slim spruce]

@vivid briar to use modmail your dms must be open

??modmail

[white steppe]

Hello! In order to use modmail, please open your DMs to server members.
If the previous does not work ; will have to adjust your per-server Privacy as well.

https://cdn.discordapp.com/attachments/983260800791756820/1037866199406628874/image.png
https://cdn.discordapp.com/attachments/983260800791756820/1047686581575766047/image.png

[vivid briar]

yo my bad bro i thought it was just glitchin out, so sorry

[clear dagger]

3 raids in a row killed by a white name after killing eachones teamates i swear i keep killing dudes paying for a carry its sad honestly

[serene moat]

Ive completely reinstalled EFT, and the BSG launcher, and now its stuck on first loading screen, ive tried everything any help?

[elfin owl]

WHy is there no uninstall option for EFT

[jolly spire]

??installissue

[white steppe]

If "nothing happens" when you try to install, and just see the install button again, with no progress after confirming the location to install, choose any folder within C:\Program Files (x86)\ like "EFT" in there and start the launcher as administrator. That location has less permissions and will work.

[near cloud]

is it even possible to get to the left side on lighthouse if I spawn on right side

8 games in a row I have spawned on the right side and carefully tried to get to where the raiders are but just died to rats and people doing shooter born from 300m it lowkey feels like if you get wrong spawn just run to extract and try again

[harsh delta]

hi i have a problem with the BTR Mission Quest after i did the Battery change Quest i talked to the btr driver but did not get a new mission, this is 5 days ago is there a solution for this or should i wait for a patch?

[lunar gyro]

How come when I load scav on Shoreline it gets to 100% synchronizing with other players and my whole pc freezes

[foggy onyx]

Anyone have a fix for unbearable stutters/freezes? It randomly started 2 days ago. It was fine, I logged on the next day and nothing works

[small harness]

i was in a customs raid for 11 mins but there was 4 mins left in the raid why was thta?

[outer vessel]

I have not gotten a new quest from btr after hot wheels and its been like a week now anything to do or wait for patch

[bronze condor]

backend error received no data in response. anyone know of a fix?

[sturdy light]

They added a live update so all the raids went to 10 mins

[indigo ingot]

Getting constant server connection lost and iam in the middle of rouge camp on lighthouse ; _ ;

[lyric trout]

Hey guys! When I'm loading into a raid my game always chrashes at 'creating loot pools 100%'. is there a fix to this problem?

[daring portal]

since update when i go to load game it starts to load then get the white unity box then game crashes, any ideas?

[lunar verge]

could somebody help me my mouse has side buttons on both sides and i have them set to different keys but they do the exact same thing on both sides(works properly on everything else than tarkov) if needed i can screenshare to show since its pretty hard to explain

[hearty wing]

i bought the standard version of arena before unheard was a thing, i then decided to buy the unheard edition but my arena is still just the standard version. how do i upgrade it?

[pine hill]

I'm trying to get my account verified but I am not getting the verification email on my Outlook email at all. I've tried downloading the launcher, changing password multiple times, sending the email multiple times. I am only getting password reset emails but not verification emails

[proud wigeon]

anyone have a fix for failed auth server error 213? i reinstalled launcher and still cant login since yesterday

[astral wagon]

The verification email for outlook is currently broken/blocked bsg won’t take outlook affiliated emails now.

No clue why it will hopefully be situated soon

[sweet turret]

did some one meet the problem that lightkeeper didn't give you the quest even you wait more than 24 hours?

[copper sinew]

Товарищи, такой вопрос, почему код на почту не приходит? Я пробовал авторизоваться 100500 раз и все разы мне должен был прийти код, но ни одного кода на почте я не увидел. Я проверял спам и чёрный список но там тоже пусто. Как можно решить эту проблему? Почтовый ящик у меня формата gmail.

[obsidian bronze]

English pls

[astral wagon]

Nah I got this gimme a minute

[obsidian bronze]

He still needs to speak English no matter if you translate it.
It’s an English server for a reason.

[astral wagon]

I thought community support was compatible for our Russian friends lol

Or any bilingual partners

[obsidian bronze]

There’s a RU discord lol

[astral wagon]

Fair

[astral wagon]

I’ll tell him there’s an RU discord

[naive wharf]

Hi everyone! I'm running the game at around 80-100 FPS but my CPU, GPU and memory don't go over 50%, is it normal? By looking at some posts I suspect it might but I'd like to boost a bit my fps if possible I just don't know what the bottleneck is

[astral wagon]

Это только на английском языке, используйте RU discord

[astral wagon]

Might be possible ram usage

Regarding paging file.

This usually caps the 2 of the specs

Whats your ram I’ll help you

[trail tree]

I've been trying to log into Tarkov since yesterday, but I encountered an error where, when I enter the game, it gets stuck on "Loading profile data" and does nothing. If I wait for about 30 minutes, I can eventually get in. Then, if I play one raid and exit, it gets stuck loading indefinitely. I tried launching Arena to see if it would load, and Tarkov Arena loads quickly.

Has anyone else experienced this? I've tried reinstalling and verifying everything.

[astral wagon]

Many yes, tarkov is in a state of a complete bug disaster.

[trail tree]

Yeah i know

[naive wharf]

I have 64gb running at 5200

I appreciate the help btw 🙂

[astral wagon]

Alright lemme calculate this I want to open your page file and disable automatic drives

[astral wagon]

Ofc my guy

Add custom size only for your main drive

[naive wharf]

They told me to set the RAM lower, it's supposed to go at 6000 Hz (not super tech savy myself)

[astral wagon]

Even if tarkov is on another drive never put it on that drive

The mb will only go on main drive

[naive wharf]

Mmm I'm not sure I follow, it's currently installed in my main drive, is that what you mean?

[astral wagon]

98,304 mb for your minimum

[astral wagon]

If it is, that’s fine as well

Just don’t customize your page file on any other drive it’s bad for you

Only main drive

And your max mb will be 196,608 on main drive

Put those for custom page file size on main drive it will use your full ram

Instead of using none and you get bad fps

[naive wharf]

Where do I change that? in the BIOS?

[astral wagon]

No you do it in advanced settings

Open up properties and u should find the paging file

If you can’t find it I’ll send you the tutorial

[naive wharf]

this will show up in Spanish but is this what you mean?

[astral wagon]

Correct this

Im Hispanic I understand it lol

Test the results

[naive wharf]

ok on it 😄

[astral wagon]

If it does not work it can be reverted to automatic.

[stone anvil]

Excuse me gentlemen, can I ask you something?

[astral wagon]

Go ahead I’m here to help

[stone anvil]

Is there anyone experiencing extreme loading times all from a sudden?

[astral wagon]

@naive wharf btw u have x-amp on in bios right?

[astral wagon]

Some yes. Your not the only report.

Game is on a ssd right?

[stone anvil]

Oh god thank you so much

[astral wagon]

Not near full or anything?

[naive wharf]

probably not XD I'll check

[astral wagon]

Yep lol make sure you know the tutorial of where to find it

Some people have different bios systems

[stone anvil]

No no everything is right I have 2 M.2 of 1Tb and both are about 80% of free space

[astral wagon]

Alright so it’s not you then, def tarkov. But if you want you can do what I’m helping the other guy with and try a page file.

Tell me your ram real quick.

It helps with the process of actually running the fluid game without losing fps caused by your ram or the memory leak within tarkov

[stone anvil]

I have 32 Gb DDR4 at 3600mhz I think 17 CL

[astral wagon]

Alright easy shit

[trail tree]

Me

[astral wagon]

Gimme a minute to calculate your ram

Open ur page file ONLY CUSTOMIZE MAIN DRIVE

I’ll tell you the minimum and max

49,152 for your minimum

98,304 for your max

[open mural]

can you calculate mine too bro ?

[astral wagon]

Sure what ram

[open mural]

16 ram 5800 mhz ddr5

[astral wagon]

Gotchu

[open mural]

laptop issued

[astral wagon]

Oof a little bad but either way will still work

[open mural]

4050 laptop gpu ryzen 5 7 th gen

kinda bad but still works on 50 fps s i guess

[naive wharf]

ok so the first test I don't really notice a boost, more or less the same FPS and memory usage (about 30% RAM and CPU usage)

[astral wagon]

24,576 for your minimum

[naive wharf]

x-amp is the same as XMP?

[astral wagon]

XMP is on right?

[stone anvil]

Cellz the last time I touch that I got so many BSODs xD but I'm gonna try it anyways, tyvm mate

[astral wagon]

Yes that

[astral wagon]

Yes however tarkov is demanding

[naive wharf]

I saw the option, shall I use 1 or 2?

[open mural]

max ?

[astral wagon]

Don’t forget the game heavy chews your game

[astral wagon]

Gimme a minute will get that

[open mural]

okay thank you bro

[astral wagon]

Depends on you

[astral wagon]

49,152

That’s for the max

[open mural]

thank you also can you give me some tips for fps boost ?

what can i do for getting more fps on that

[astral wagon]

If your using amd make sure your bios has above 4g decoding and enable resizeable bar

If your pc support hardware accelerated scheduling use that cause tarkov is cpu heavy

[polar valley]

Hey I was hoping someone could help me. Last wipe I was able to take screenshots and they saved in the tarkov folder with the corect name to use on the tarkov market website which tells you your map location. I changed 0 settings and now my screenshots are only saving in the computers screenshot folder so it doesn't work. Anyone dealt with this before/know how to fix it?

[open mural]

i dont know what that is but ill check

[astral wagon]

Nope never heard of this one ngl

[stone anvil]

@astral wagon Excuse me mate, by main drive do you mean the drive where I have windows working or EFT?

[astral wagon]

Yes only the main

[trail tree]

Since when has this been happening to you?

[astral wagon]

You don’t want to use ram on other drives where it won’t work

Besides it causes issues on other drives imo

[analog shore]

I just tried to accept the quest 'connections up north' about a day after killing shturman with the m700. When i did it gave me an error message saying 'quest not available'.

When i restart my game the quest is available again, but the same thing happens when i try to accept it. Is this quest just bugged for everyone or is it just me?

[astral wagon]

@slim spruce this guy right here is your best friend when it comes to tarkovs janky questing system

[polar valley]

dang alright, thanks tho

[astral wagon]

Yep talk to sessamy though

He’s very smart and reliable we love him

[analog shore]

Oh? Guess i'll await his reply then

[astral wagon]

Correct sir.

[polar valley]

does he pop in this chat or do I need to dm him?

[astral wagon]

He pops in this chat

He’s in here very often

He’s ever usually around when he wants too or when I ping him to help out

Either of the 2

[slim spruce]

Usually with that error it means you don't have access to the quest yet technically, a bug.

same thing with gunsmiths before the 24 hours waiting time is up

[astral wagon]

See there you go @analog shore

[astral wagon]

Now regarding your loading times

Sessamy has you on this one, I know I help tons of people but I’m bummed out on this one

😭

Not loading times I mean the

Screen shots

[polar valley]

i hope so 😄 cause i was just lost on woods, couldn't get the screenshot then kept getting dc'd cause of bad connection and lost my stuff =]

[astral wagon]

Yeah no this one is pretty complicating

[analog shore]

indeed haha. So do you think i just have to wait a little longer before i can accept it?

[astral wagon]

Especially since tarkov is completely shit right now.

[stone anvil]

@astral wagon Nope mate, page file settings didn't solve my issue but thanks anyways, I'll just wait till they launch a patch, server fix or whatever this needs

[astral wagon]

According to sessamy yes sir that would be correct

[naive wharf]

ok so my PC won't even boot with XMP II, I am trying to use 5600 Hz instead though

[astral wagon]

Shitttt yeah no surprise the memory leaks on tarkov are getting worse

Sorry man

[astral wagon]

That’s why I said you use your optimal 😭

[stone anvil]

@astral wagon Well it was working fine since past years, I mean it's not loading times for the map it's when launching the game and getting into the menu, or waiting for the mission resume after extraction

But hey atleast I can play either if I have to wait 5 minutes

[astral wagon]

Yep same reports.

[naive wharf]

sorry what do you mean my optimal?

[astral wagon]

The game is choking tf up

[stone anvil]

xD

[astral wagon]

Like which XMP works for your ram

You need the one that benefits you

[polar valley]

is there another way to get location on map besides screenshotting on that website?

[naive wharf]

yeah but I don't think I can run them since going over 5600 just doesn't let the PC boot, I guess it overlads

[astral wagon]

Could try directing the path and moving the screenshots file to another drive

[astral wagon]

Yikes 💀

[polar valley]

yeaaaa im a golf instructor I have no idea how to do that haha, idk if that will change the way it is saved... im honestly wondering if its because before I had my monitor and keyboard plugged into my gaming laptop but now I am just using the keyboard on my laptop

[astral wagon]

Sessamy will def know how to help you

Just ping for his aid

[polar valley]

how do i do that?

[astral wagon]

Do “@“ and find his user

[polar valley]

holy fuck and i just did something to my onedrive and my other files have dissapeared from ym desktop

problems are stacking christ.

[astral wagon]

💀 💀

Bro messed with the drive 💀

[polar valley]

i got that back

@slim spruce "Hey I was hoping someone could help me. Last wipe I was able to take screenshots and they saved in the tarkov folder with the corect name to use on the tarkov market website which tells you your map location. I changed 0 settings and now my screenshots are only saving in the computers screenshot folder so it doesn't work. Anyone dealt with this before/know how to fix it?"

[river fossil]

bugged dogtag???????? anyone seen this before?

[open mural]

@astral wagon ijust enabled the rebar like u asked is there anything i can do more ?

[slim spruce]

If you have problems downloading/installing the update/game :

We suggest the following workaround. It will allow you to install without using the launcher directly.
Game download link :

Tarkov: http://cdn-11.eft-store.com/eft/client/live/distribs/0.16.1.0.34720_253ea775-2a58-4dd5-accc-b1f42928c862/Client.0.16.1.0.34720.zip

Arena: http://cdn-11.eft-store.com/arena/client/live/distribs/0.2.6.0.34664_0f4e8f80-d998-434d-806f-634ccdd49220/Client.0.2.6.0.34664.zip

Launcher: https://prod.escapefromtarkov.com/launcher/download

Once downloaded, please extract it where you want the game to be installed, for example : D:\Games\EFT\EscapeFromTarkov.exe

After that, in the launcher you can specify the path to the directory with the game, in this example you will need to specify the directory D:\Games\EFT or D:\Games\Arena.

Using this method, you will have installed the game manually.
If you have any problems doing so, or any question, please open a request in the launcher - bug report section.
While moderators can assist, they do not have all the tools and knowledge to do it in the best of ways here on discord.

[real rock]

my pc doesnt like lighthouse and only lighthouse i cant load into the map at all i have ddr5 32gb of ram and amd 7600x any suggestions

please

[kindred zinc]

genuine question why does this game run like shit, i didn't play for one wipe, before that the game ran pefectly, now i returned and get like 2 frames per sometimes, and have truble loading in raids sometimes, god forbid i try to alt tab while loading that will just brick the whole game and i will have to restart the whole computer

[real rock]

i cant scav nor pmc lighthouse if anyone got any suggestion

i also have a 2070 super but i dont think thats the problem

[elfin berry]

how do i get into contact with a mod?

[bold mulch]

Do the mods in here do give aways? BSG is refusing my refund for a pve gift code that wasn't used and are pulling the "we arent going to elaborate on how you terminated the agreement for the refund refusal"

[slim spruce]

no

[bold mulch]

Damn so no giving free stuff

[astral wagon]

Mods here have nothing to do with bsg.

Allow me to enlighten you mods get fucked too

[bold mulch]

yeah not asking for that, just wondering if they would do a public give away with the code I have

[elfin owl]

lmao yeah good fkin question tbh

[slim spruce]

This is false

[astral wagon]

You work for bsg sessamy?

[slim spruce]

my boss in the server does

[astral wagon]

Yes but that’s your boss not you

All the other mods say they don’t and that in this instance it does not matter.

[stone anvil]

is this prapor or sidorovich? xD

[astral wagon]

Prap

[torpid ore]

did they fix where u would extract and the raid just didnt happen ????

[dull pier]

NO

also cant even load in rn

[torpid ore]

i was having the same issue where it would just crash when my friend goes in

[torpid ore]

i also lost a dorms marked like that ;-;-;-;--;

[exotic vigil]

how do i report a cheater i have video of that didn't kill me? i want them to atleast have the raid code/video

[foggy onyx]

I keep getting this error and I can't launch the game

[patent swan]

hello plz help me, i dont get the verification code to my mail and i dont know what to do for the launcher

i dont get the mail to varify the launcer

[slim spruce]

move the game files back to there

[exotic vigil]

it's a battle eye thing

[slim spruce]

@exotic vigil not good advice

that error means the game files were moved

[exotic vigil]

it's the only advice for this issue but whatever. no it doesn't. why would he move his file path? this same thing happened to me with the last hot fix.

it's a battle eye issue

[foggy onyx]

I did, but I figured it out. It was trying to run as administrator so I unchecked a box and it works now

[exotic vigil]

you are just bypassing the issue with the battle eye by changing those perms. it will revert on restart or next update. if it weren't a common issue/fix they wouldn't include it in your game folders. just keep it in your back pocket. dealt with it multiple times.

if he were to also screenshot the error in the launcher as this is popping up you will see the code referning that your battleeye service failed to start. you can manually start or restart the service, but best to just uninstall/reinstall battle eye using the given options in the folder.

[near bridge]

Is there a way to get the tranquility customizations in PVE?

[slim spruce]

no it's PVP only

[exotic vigil]

look at the launcher error next time behind the windows error, will help you identify will usually give a specific code

[near bridge]

That's a shame

[astral blade]

is the website having issues rn?

Im trying to reset my password but it wont send me the email even though it did a month ago.

[exotic vigil]

i was able to log in fine just now. if you already verified it's not in spam or caught by filters, DO NOT keep re attempting to send the email. the servers will catch up eventually and the links will start to come in for each subsequent time you attempted which invalidates every link before it. when the emails do enivitbly start coming, give it a while for the last email to come through (or at least as many as times you clicked for it to send you the reset link) wil be from [e-mail]

[astral blade]

alright I'll just wait it out, no lie I did re-try like 8 times so I'll give it like 6 hours and try again later, thanks.

[exotic vigil]

good idea. i had a hell of a time with this before becuase i didn't realize the eft forum and the eft site were seperate accounts/passwords. When you do finally get in i suggest setting up 2fa through google authenticator or 2fas so that you don't have to depend on the emails to log in again.

[void forge]

Not complaining, love this game but I lost game audio first raid after the patch that "fixed" said issue

[astral blade]

how do I set up google auth for eft website?

[foggy onyx]

Is anyone else having random stutters/freezes? This has been tormenting me for 3 days. It happened out of nowhere and nothing I have done so far has fixed it

I have done just about everything under the sun and no improvement

[potent stream]

just looking for anyone able to help see what i should sell and keep in stash, and how to organize it way better if anyone can that be awesome

[surreal orbit]

tarkov is crashing when i try to join a raid despite the fact that i'm already on the lowest settings and i've had no problem running the game at higher settings in the past

[simple cargo]

Hi, can someone help me with a problem I have, when I start the game it says "Loading profile data", and it`s stuck infinitely.

And sometimes like that,

[mortal kite]

How would I learn labs without wasting my labs card

Ik just about every map but labs

[slim spruce]

did you install arena and tarkov to the exact same directory?

all 4 exes in one folder?

[simple cargo]

A don`t have the arena

[slim spruce]

verify game files

[simple cargo]

I did it

And delete and install the game

But it keep like that

😦

[slim spruce]

restart modem and router by power pulling

[pastel cypress]

I have just got a new pc and its making me login to my account again. it says that a code has been sent to my email but im not receiving any code. is there anyone that can help?

[slim spruce]

usually waiting fixes this

[pastel cypress]

ive waited about 12 hours now... do i need to wait longer?

[slim spruce]

sometimes longer yes

see here https://www.escapefromtarkov.com/support/knowledge/431

[pastel cypress]

my account is hotmail. is that an issue these days?

[random plinth]

Hey everyone, I have previously played past wipes with no issues but now I do not have an install option on the profile section of my account.

Any thoughts?

[tight star]

Is there a way to get to the train station without having to kill rouges as a usec or do I have to

[hardy locust]

what am i missing?

[slim spruce]

repair it

[hardy locust]

yea i did

cant figure it out man

[slim spruce]

take bipod off

[orchid jay]

Anybody know why my game randomly freezes at a random moment i can still hear audio everything else just fine (moving around) just a frozen picture tho

[dense shard]

again battlestate not sending code

:c

[swift hazel]

Did they change EU East Server place since 2020 I was playing on East server until today but today something happen and my ping only on EU East server high

[random plinth]

Repeat question I have previously played past wipes with no issues but now I do not have an install option on the profile section of my account. I can only change regions but I am in the US so it shows Other. Any help is appreciated.

[slim spruce]

sometimes the install button doesn't show and you still have the game

direct launcher link https://prod.escapefromtarkov.com/launcher/download

[random plinth]

Yo MUCH LOVE MAN.. thanks youre a hero

[swift hazel]

@slim spruce Do you have any idea with my question?

[slim spruce]

depends and it could also be isp routing

[jaunty saddle]

anyone noticing crashes when loading into raids

[elfin owl]

Round the back usually works

[foggy onyx]

Go offline, you need a card with you but it doesn't consume it

[quaint rivet]

Anyone knows how to fix no audio mid raid (i know alt+f4 works)

[silver wing]

they need to do a survey for the fir hideout imo its cool early wipe but shit once you have to do any level 2/3 upgrade

[alpine storm]

I keep getting “Anti-cheat Connection Failed” as soon as I join raids, the logs say it’s Error|Default|KeyNotFoundException|

Does anyone know what this means or how to fix it?

I can make it stop temporarily by clearing logs and cache, then uninstalling and reinstalling but when I get off and get back on later it comes back

[sweet turret]

did some one meet the problem that lightkeeper didn't give you the quest even you wait more than 24 hours?

[hollow terrace]

is lvl 2 to lvl3 stash upgrade only 2 collumns?

[true zealot]

Hey guys, I can't log into the game as I'm not recieving verification codes in my e-mail. Support isn't answering either so I came here. I'm hoping anyone knows of a fix. Tried to deep dive Reddit with no luck. 50 bucks well spent

[main valve]

Can someone help me find out what is wrong with my CPU so I can play Tarkov

please

[astral wagon]

Emails are currently messed up.

[true zealot]

Ah okay thank you! How long does it usually last when there's problems with them?

[astral wagon]

No clue honestly, the problems have been very persistent.

[true zealot]

Feels bad, okay thank you!

[astral wagon]

Anytime

[river gale]

why does my character automatically vault everything? It seems to happen from this most recent patch (my vault is bound to hotkey)

[urban kindle]

I have this problem since yesterday at the morning, 10/15 minutes to loading after a raid, or when i start the game, when i move items, every 5 minutes "more or less" i get "backend error"

we talk with my ISP and all works fine, only fails with tarkov, but if i connect via mobile phone internet, the game go fine.... i don't understand nothing

[analog matrix]

hello guys just a quick one, dont know what to do i have not played for about 2 years forgot my password so i reset it throw my email done it change the pasword now it not sending me authentication code to same email many thanks

[dusk solar]

that is happening to me too, I try to sign in after not playing for years and they wont send the confirmation code even after doing everything it says on there website and even when I try to email them they don't reply

[analog matrix]

this game always held together with duck tape lol remember why i quit now lol

[dusk solar]

couldn't say it better myself

[ashen tinsel]

Hello, am I the only one who experiences a glitch when I take out the compass and my hand just stretches out?

[vivid briar]

That can be changed in your settings

[north kraken]

Two BSOD back to back in same raid with 2 minutes between.

WTF is wrong with this anti-cheat BSG?

[simple cargo]

It worked, god bless you

[next vault]

What do you do if you dont receive the verification email? I want to buy Arena but i cant because i dont receive the email to open my web account

[rapid vault]

Wtf is going on with this game i had a scav run and found intelligence and lots of good loot but when i went to extract i got a black screen with the audio still working
Tried to alt 4 to return but now I'm stuck at loading profile data

[plush fable]

think the servers just shit the bed i got dc n now stuck on leaving game

[rapid vault]

It returned but it says raid ended and only shows me the loot that i had at the start of this raid
I hate this fuckin game

[plush fable]

eh i lost my scav for 15 mins go make a brew n smoke she be back game sucks but currently all i wanna play

[dreamy bone]

somethings up with tthe game wont load maps and keeps crashing

[harsh schooner]

I know that a kind of necropost, but does anyone actually got "Involved in Peace" achievemnt back on PvE?
I lost in in august 2024 and made a support ticket, but nothing changed

Fun enough that quests are deleted from history, I've lost the cat due to second cultists circle sacrifice, but quest items are here (you can see blue glow above)

[regal tulip]

How to fix Tarkov not saving graphics settings and other settings?

[ornate breach]

close nvidia app

[slate knoll]

Does anyone have a time-frame on a response from bsg support?

[wise tree]

found a pretty intresting peice of ai tech i am playing tarkov at double the frames im was normally outputing through frame generation, if anyone has a pc thats struggles to run tarkov at a consistent fps i am streaming show cases the performance boost and how much better my game runs

[frigid plume]

Anyone else cant click the task button ontop at traders?

Like i cant go check what tasks i have

[reef ocean]

has anyone ever found a fix to the not being able to get the email verification code to send

[jade dawn]

why is my quest not completing I already bought the 220 key and turned it in, so i bought another and it still isnt complete. can sm1 help please

[daring brook]

Hello when i download the [BSG LAUNCHER] i login when my stuff and all it does is load and just crashes, how do i fix that?

[slim spruce]

at what point exactly?

[daring brook]

as soon as i type my stuff in i click authorize and it loads for a sec and just goes away

[slim spruce]

set the windows scaling to 100% and see if you see it now

right click desktop display settings

[daring brook]

it like crashes is what it does

btw its already set to 100

[slim spruce]

reinstall the launcher

[daring brook]

i did twice

[slim spruce]

start as admin

[daring brook]

i do

[slim spruce]

disable internet security software

[daring brook]

how do i do that

[slim spruce]

depends on what you have

[daring brook]

like disable the firewall?

[slim spruce]

internet security like windows defender

[daring brook]

all that is off

[slim spruce]

disable vpns

[daring brook]

i ain't got any

[slim spruce]

I don't have enough information for further recommendations.

when did it work last?

[daring brook]

i played awhile ago and i just installed it back

[slim spruce]

check to see if the bsglauncher.exe is still running when this crashes

[daring brook]

when i login it goes away in taskmanger

[slim spruce]

install .net framework https://dotnet.microsoft.com/en-us/download/dotnet-framework 4.8.1

it may say you already have it

[daring brook]

should i do the one you sent or the newest one

[slim spruce]

oh yes you're right. 8.0

well there's also 9 now. I'd choose 8

[daring brook]

i did it

and it still does the same thing

[slim spruce]

uninstall the launcher and delete C:\Users\%username%\AppData\Roaming\Battlestate Games\BsgLauncher and delete the file "settings"

and reboot and reinstall from the latest installer on the website

[daring brook]

okay i haven't done anything yet but i typed that in and i don't have a settings

in the bsglauncher

folder

[robust tendon]

yo does the base game come with pve

[arctic loom]

nope

[robust tendon]

yea wasnt sure, it said co op mode,

how far is the next wipe

[arctic loom]

probably this summer in july...it wiped like 1 month ago lol

[daring brook]

i don't have a file called settings

[robust tendon]

thanks

[arctic loom]

Hey guys, Im trying to log in on the website to buy some more stash space and it says it sent me a code for the login but I received nothing (makes like 10 minutes and I checked spam folder)...Any tips plzz?

[daring brook]

.

check that @arctic loom

[daring brook]

Issues with receiving verification codes or emails from battlestate games
First, see here: https://www.escapefromtarkov.com/support/knowledge/431
If all of the above has been checked, please contact support as instructed in the knowledge post
Users have reported that codes are being sent eventually, it can just take some time for them to begin coming through

[arctic loom]

Thanks!

[daring brook]

No problem

[daring brook]

Hello when i download the [BSG LAUNCHER] i login when my stuff and all it does is load and just crashes, how do i fix that?

[sand pagoda]

Hello, is there a place to report audio cutting out

[slim spruce]

a bug report in the launcher

[sand pagoda]

oh man, thats where the bug report button is, thanks I was looking all over in game xD

[dusky grotto]

what do i do when im trying to send a varification to my email when logging into the website and it says "spam protection"

[steel vortex]

verification?

no clue

[dusky grotto]

@slim spruce

[sand pagoda]

try marking the verification emails as non spam

[steel vortex]

They don't show up in spam

They don't go anywhere

I get emails to Reset my password, I just dont get them for Email Verification when logging in

[ashen tinsel]

I have a problem, the pants I bought at the PMC disappeared, has anyone encountered this?

[main forge]

I'm getting kicked for having 60 ping with the new update

[sand pagoda]

@steel vortex try reseting your password and then reopening the launcher

see if you get the code then

[slim spruce]

send a screenshot

censored of course of any info

[steel vortex]

Did it 3 times

[dusky grotto]

@slim spruce

i dont get any email in and filter (spam/trash ect.)

[topaz dirge]

still having those issues the paging didnt help this time around

still dont know the cause nor the fix

and these patches didnt fix it either

pls help me you are the best

[sand pagoda]

@steel vortex You could try whitelisting the email in your email, so it should come through.

[steel vortex]

Email was Whitelisted

I alr did

[sand pagoda]

oh dang

[steel vortex]

It just dont like me

[sand pagoda]

I know this is going to sound weird but is your email full?

[steel vortex]

Nah

I cleared it a few days ago

[steel vortex]

Ive got it

[sand pagoda]

Wooo

[steel vortex]

My brain is so small

[sand pagoda]

what was it?

[steel vortex]

I misplaced a Dash in my email

[sand pagoda]

Noooo

[steel vortex]

You dont wanna know what I feel rn

[sand pagoda]

Happy for you

[steel vortex]

bro thankyou for the help

I appreciate it more then you can imagine

[main forge]

I have 200+ ping on all servers how can I still play the game?

[slim spruce]

you have to wait a couple hours

[slim spruce]

do you only have one page file on C and disabled on all other drives?

[topaz dirge]

Yea

[zinc ginkgo]

I need help with internet problems, my ping spikes like crazy ONLY on tarkov and dont know why
Tried to look it up but every "lag issue" on google is FPS lag

[slim spruce]

crashes at loading loot?

open cmd as admin and run "sfc /scannow" no quotes

windows may be corrupted

[vivid briar]

open cmd as admin and run "sfc /scannow" no quotes

[slim spruce]

fascinating saying it twice worked

reboot and do it again

start > reliability history > look for errors at those times it crashes

no errors?

oh i got an idea

did you install arena and tarkov?

[opal arrow]

I am trying to install tarkov and originally installed it onto my c drive but it didn't have enough space so im trying to switch it to a different drive but it wont allow me to, how do i fix it?

[lofty drift]

How do i get this email verification. This is very annoying, I have whitelisted and waited several days.

[slim spruce]

launcher settings change temp folder to a folder like D:\temp

does your password have # $ % ^ & * ( ) _ + ?

change password to not have that and try again

i see an old ticket here from 2020 about that fixing this

forum post

[lofty drift]

you referring to my issue? @slim spruce

[slim spruce]

his

[lofty drift]

oh ok

[slim spruce]

your email issue it should come some time soon

[lofty drift]

its been 3 days ill remain patient though

[slim spruce]

can you reinstall the launcher as admin and install to c:\program files (x86)\BSGlauncher

permissions issues maybe

make that folder

that folder is special

also disable any firewalls

and are you on wifi managed by others?

they own it

I got one more big tip that I know helps other launcher problems

uninstall all C++ redistros

[opal arrow]

my temp folder is set to the correct drive and i changed my game installation to the bgs launcher folder, do i need to make a folder inside of it named EscapeFromTarkov?

[slim spruce]

no, install the game to D:\escape from tarkov

[slim spruce]

then reboot

and install this one:

https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170 x64 one

then reboot again

yes

one is corrupt

this new one replaces all of them

x64 one

don't forget rebooting

check event viewer

windows > application

look for problems when the game crashes

anything else?

what is your pc specs?

what other programs are running now?

[zinc ginkgo]

I need help with internet problems, my ping spikes like crazy ONLY on tarkov and dont know why
Tried to look it up but every "lag issue" on google is constant lag but mine is just massive spikes

[slim spruce]

you're uninstalling the game with revo?

please uninstall it normally

start > add or remove programs

start and add or remove programs

reboot and install the launcher from a new exe you just downloaded from the website

https://prod.escapefromtarkov.com/launcher/download

same error in event viewer?

I'm running out of helpful ideas besides unplugging all other usb devices that are not mouse and keyboard, and making sure you changed your password to not have special character

do you have 16gb of ram?

have you ever messed with page file before?

Try adding 16000MB minimum and 25000MB maximum page file to an SSD as shown here and reboot:
https://mcci.com/support/guides/how-to-change-the-windows-pagefile-size/

something is causing a stack overflow and I don't know what

is your windows a special kind?

start > msinfo

look at build

and build

a number like 26000

update windows

looks like you're behind

check again

so it's a windows update problem

start > troubleshoot > more troubleshooters > windows update

Oh I see

How exactly did you install this windows 11?

you are on a windows 11 that is no longer updated

you need to be on the latest windows

please upgrade back to 24h2

try updating now

you will need to reinstall windows since something is preventing you from updating

I would recommend backing up important data and installing fresh via a USB you make from this

https://www.microsoft.com/en-us/software-download/windows11

choose windows 11 home

the root problem is you are stuck on an old windows version and can't update

I'll talk to you in the morning.

[zinc ginkgo]

Does my memory have anything to do with my ping or packet loss?

[stable saffron]

When I launch the game it pops up like this, and will stay like this until I click, and when I click it’ll crash, idk why it’s doing this, I checked system requirements, and i fit it perfectly, I can’t close it in task manager without restarting my computer, and running as admin doesn’t work correctly as it ends up failing to launch, in which I needa restart my computer to have it close fully. Everything is up to date as with updates

[eager beacon]

can i get in a call with a mod for screen sharing please?

I'm having incredible difficulty with even installing the launcher

[fast island]

I can help if you'd want.

[stable saffron]

is there any fix to this? i just got the game today too

[quaint anchor]

averaging 25/35 fps on streets with 3060 5700x3d 32gb ram anyone have any ideas on what I should try

[frail sandal]

Hey guys , did they already remove coop extract named : boiled room in custom ? . Thanks

[narrow spire]

HI GOOD I CANT LOG IN JUST KEEP GIVING ME A 1HR WIAT TIME ITS BEEN LIKE THIS FOR A WEEK SUPPORT HASNT ANSWERD SO I THOUGHT ID TRY HERE IV RESET MY PASSWORD MULTIPLE TIME NOTHING I CAN LOG INTO THE LUANCHER FINE WHEN I TRY DOWNLOAD THE GAME CANT LOG IN

[cedar anvil]

Does anyone have any input on how I can get an fps increase. I have a ryzen 7 5800x with a 3070 FE GPU. On streets of course is the worst. But I figured I should at least be able to get over 100fps on all maps except streets and get streets more stable. Most things like hbao sst etc are off. Any info would be great!

[nimble quiver]

Hello, i have a pc setup with a ryzen 5600x 32gb 3133 mhz ram rtx 3060ti with an m.2. How come i can barely run streets at 30 fps and even dropping to 20 even with dlss on? is there anyone that can assist me?

[cobalt raven]

no boost?

[open mountain]

how do i stop getting authorization error after pmc

[vivid briar]

does anyone know why tarkov wont let me turn on the "latest" dlss technology

[jade cedar]

cus it's already turnt on

[earnest ocean]

I'm not receiving the authentication email for my account. I have checked my inbox, including the spam/junk folder, but I still cannot find it. Can someone help me?

[ashen tinsel]

how much time does it take for support on average to process a request?

[hollow garden]

Keep getting unity error in games its pissing me off @slim spruce

[dense oriole]

explain to me how it is possible to have a kd of 28 and play for 2000 hours and not be banned? Nickname of this creature TheAztecs. Administration please note

[hollow garden]

this is not the place for it

make a ticket

[dense oriole]

I've been watching my favorite game die for 4 years now, where nothing changes. I have nothing more to add

[muted lava]

Hello when I try to install Tarkov, it gives me the same error as the attached image. The only difference is that I have the game installed on my C drive. I watched a lot of videos on the internet. After completing the installation, I tried to close the integrity check section and install the file location with the "Set the path to existing game installation" button, but it still doesn't work. This time it says the path you chose is incorrect. I am attaching the image of that. Is there anyone who has experienced this problem and solved it?

[muted lava]

I also tried to install it on a different driver, same problem again

[warped drum]

Hello, can anyone tell me why my items are all unresolved when I have a high graph?

[slim spruce]

did you install arena and tarkov to the same folder? with 4 exes in it?

which error and how long?

[alpine heath]

Is there some sort of bug or something going on when it comes to Tagilla? 15% spawn rate, haven't seen him for 5h+ trying to get him, no voice lines, no dead body anywhere, haven't even got a glimpse of it, that does not feel like 15% whatsoever or did his ai change? am I missing something?

[stable saffron]

i only have the main game and PvE

so i didnt buy arena

[slim spruce]

verify game files

[stable saffron]

they are verifying rn, i did a few times last night, nothing, but hopefully something changes here, i can send the logs after too

[hollow garden]

Keep getting unity error in games

[stable saffron]

Same thing still

[slim spruce]

computer specs?

[stable saffron]

GPU: RX 7600
CPU: Ryzen 5 7600x
RAM: 48gb ddr5 (4x16gb)
Motherboard: idk, its a newer asus one

[slim spruce]

try making all the game exes start as admin in properties compatibility tab

launcher and 2 game exes

[vivid briar]

can somebody helps me , idk why, but settings with FSR or DLSS arent available ? GPU is rtx 4050 laptop

[stable saffron]

so the EscapeFromTarkov and EscapeFromTarkov_BE?

[slim spruce]

yes and launcher

[stable saffron]

let me try it now

[stable saffron]

Longer startup than without admin but still the same for some reason

[dusk nimbus]

How long does it usually take before bsg fixes the verification code mail issues? as in, not receiving the mail.

[stable saffron]

I’ll get the latest three log files and send them too

[slim spruce]

reinstall the game and make sure arena is not installed to this same folder