site-support

[weary spindle]

Close machine, open again

[rich whale]

tried.

[weary spindle]

https://tenor.com/view/keep-trying-alex-engvid-try-again-do-it-again-gif-24977000

[rich whale]

tested everything.

[weary spindle]

That's the only fix currently.

[rich whale]

could you try and showme?

[weary spindle]

Sure

Just booting up my vm

[rich whale]

alright, waiting for your screenshots.

@weary spindle i don't know why but that domains are opening RickRoll YT video now😂

[rich whale]

got it. delete it now.

[tidal ingot]

hi

[rich whale]

yep.

[weary spindle]

Did it work?

[rich whale]

terminating 5 time, let see if it works.

[weary spindle]

It was twice for me.

What's your tun subnet?

[rich whale]

that all domains are opening rickroll yt video.

[rich whale]

yeah, my configuration are accurate.

as i use arch😅 , so i knew to keep a little detail too.

[weary spindle]

I had two terminate the machine twice, to get a working IP.

I don't have access to the staff channel anymore, so I don't even know what they're doing to fix this.

[rich whale]

@weary spindle done. it worked now.

[weary spindle]

🥳

How many?

[rich whale]

@weary spindle Thanks it worked now. i just wanted to test it.

[scenic torrent]

Gave +1 Rep to @weary spindle (current: #2 - 4001)

[wise sparrow]

Hello, this happens to me very often, the vm just freezes and then i minimize and maximize and it stays infinity loading. Any tips how to solve?

Sometimes i have to restart the vm and lose all the progress 🥲 especially in ctfs

[worldly plaza]

Hi team,
How can I verify that someone messaging me on linkedin is an actual Tryhackme staff

[ivory spruce]

To my knowledge, THM Support would only communicate via email.

[maiden crane]

Hello everyone. I am living in china and want to connect to the tryhackme network via vpn. openvpn gets disconnected very quickly from chinas firewall when I want to use it. are there any options to prevent this ? for expample tcp servers etc

[leaden cipher]

Use TCP config port 443 instead of UDP more stable in China If it still drops try different servers or reconnect

[worldly plaza]

Not support, THM marketing

[zealous nova]

File and Hash Threat Intel Task 3 Question 2. VirusTotal has changed the Threat Label.

VT says Trojan.graftor/blackmoon.

Site says the answer is: Trojan.graftor/flystudio.

Found the answer in an old walkthrough.

[zealous nova]

Task 4 same room question 3 also has changed on Hybrid Analysis. HA has a different answer, follow the same steps and double checked with Djalil Ayed’s walkthrough and his webpage shows an added process that HA no longer shows. That was the answer.

[ember kayak]

May I ask, after successfully connecting to the VPN of the "Breaching Active Directory" room on the first day, it has been unable to connect ever since. Why is that?

[ivory spruce]

What error are you getting?

[ember kayak]

The AD room requires the use of a dedicated VPN. I connected the VPN on the first day and everything was fine. However, starting from the second day, the VPN could no longer be connected. The same VPN in other rooms was functioning normally.

[ivory spruce]

Can you share with me the LinkedIn username or account so I can check with THM Staff?

[worldly plaza]

Dm'd you

[fierce forge]

i win this : "Congratulations, you have been selected as a winner in the Aoc-2025 Raffle. Here's what you've won:
SAL1 Certification "
but until now i don't get any message from tryhackme

[ivory spruce]

No emails? Have you tried to follow up with THM Support?

[slow basalt]

Is support handled via email ([e-mail]) or only here on Discord?

[jolly depot]

Support is handled via email

[fierce forge]

i just recieve the mail that said that i win
and they told me to wait unitl they connect with me
then i don't recieve any other mail
for the support can you gime me thier mail svp

[tall schooner]

Hi everyone. I'm working on creating my first room. I've uploaded the .ova and when I check in materials, there is an error saying "Image is import-failed". What am I doing wrong?

Also, fwiw.. This is beside the upload box: "Upload* (Accepted file types: .ova)". However, these are the instructions at the bottom: "Currently, you can only upload VMs in Open Virtualisation Format (OVF)."

[forest yew]

my room are not working

[tall schooner]

What region is your room in?

[forest yew]

Asia Pacific (Mumbai)

[dry hazel]

I am taking SOC1 exam, the VM blocked 2 times I tried restart, several times, time is up, what do I do??? I paid helppp

VM not responding lagging a lot I can not copy answer from VM of the questions to put them paste at answer

help please

My internet is impeccable optiucal fivebr internet tested impeccable

not fair

[ivory spruce]

Try to drop an email to THM Support. They should be able to assist.

[ivory spruce]

Did you follow the VM requirements?

https://help.tryhackme.com/en/articles/6495821-uploading-interactive-materials

[dry hazel]

nothing works, VM freezes a lot, not on my side. I tried everything. not fair, I know to do all the exam, not fair! I learned so much... (issue fixed by support)

the first 3 tasks 45 min 45 min 1h worked all excellent, at forth it blocked, I gave up, I left 3 questions unanswered, I took a break 3 hours, I came back, started 4th task 1h, the entire hour I restarted VM, at this point exam is lost because an entire task not answered.... I contacted support, I still ahve 15 hours of the exam but because the task is lost is no sense to continue, no answer from support... (issue fixed by support)

[dry hazel]

I sent email no answer ... and the exam is lot, I couldn't answer first question even in 1 h... I kept restarting nothing worked ...I took video of the event. I hope they will be able to analyse what happened and give me back my chance, because I really learned 3 months for this... (issue fixed by support)

[tall schooner]

Yep, I did.

I'm open for other suggestions 🙂

[vast shoal]

Hello. I can't connect with openvpn. Im using kali linux on a vmware virtual machine. I downloaded the configuration file and installed openvpn. but when I run openvpn with the configuration file, it just doesnt connect. I even ran thm-throubleshoot and it says 'could not reach vpn server after 10 attempst- skipping mtu optimisation' . Can you help me sort this out. thanks

[ivory spruce]

From which geographical location are you connecting from?

[ivory spruce]

What disk size and RAM did you allocate to the VM?

[rotund thorn]

i also won the raffles for 50% off SAL1 Certification - i got the email for the discount code on Feb 6 last month, and only got around to try to use it a few days ago but when i applied it at checkout it said the code is invalid'

i emailed support on 2 days ago, hoping to hear from them today since it's monday and i sent that on a weekend

[radiant garden]

Is it just me or is there anyone else who didn't get promoted? I just started with THM, I have gotten the bronze medal for achieving 1st place, but I am still in the bronze league and not it the silver league.

[ember osprey]

They don't work on weekends . It may take up to a week for reply 🙂

[silent crow]

Hi everyone, I wanna ask a bout the 4 weekly missions, does anyone experienced this error where it restart to 0 at any point?

[hollow escarp]

PING 10.112.159.188 (10.112.159.188) 56(84) bytes of data.
64 bytes from 10.112.159.188: icmp_seq=1 ttl=62 time=35.8 ms
64 bytes from 10.112.159.188: icmp_seq=2 ttl=62 time=34.5 ms
64 bytes from 10.112.159.188: icmp_seq=3 ttl=62 time=34.4 ms
64 bytes from 10.112.159.188: icmp_seq=4 ttl=62 time=38.3 ms

--- 10.112.159.188 ping statistics ---
4 packets transmitted, 4 received, 0% packet loss, time 3006ms
rtt min/avg/max/mdev = 34.374/35.732/38.293/1.572 ms
                                                                                
┌──(george㉿kali-machine)-[~]
└─$ ping -c 4 10.112.159.188
PING 10.112.159.188 (10.112.159.188) 56(84) bytes of data.

--- 10.112.159.188 ping statistics ---
4 packets transmitted, 0 received, 100% packet loss, time 3052ms```

When is up, when is down. Something is totally off with the VPN.

[weary spindle]

Check out your own network.

Does the VPN restart?

[hollow escarp]

My network is stable. https://www.speedtest.net/result/19017102860

Let me fetch more logs from the openvpn terminal

[hollow escarp]

Hmm... I also sent an email to support and it seems to work now.

[deft mortar]

I also got promoted from Bronze > Bronze, my points aren't calculating correctly either. I have finished the weekly quest for 350+ points but only have 190 points in bronze league

[radiant garden]

Yup same thing and the points in the new league are blocked at 88

[thorny fern]

Anyone having any issues joining a league today, I have completed 4 rooms today but still not joined the league

[ember osprey]

Many people 🙂 . Probably some bug due to a clock change .

[thorny fern]

Ahh that would make sense, I'll hold completing any more today just in case haha

[radiant garden]

Now it works

[long frigate]

The Machine at "Windadbasics" - adbasics_v1.2--badr Is freezing. And can't continue the exercise.

[buoyant goblet]

Good evening all. Does anyone know if you can get a transcript of the information you get on each room. Mainly for offline use as its great revision. Hope this makes sense

[minor totem]

Its fixed now

[leaden cipher]

Great to know ☺️

[stoic venture]

Error with room https://tryhackme.com/room/owaspjuiceshop ?

• Task 4, I brute force the admin password (used FFUF, faster than Burp)
• Web page will not accept the 40 character flag that was given

[tall schooner]

Hello! I'm trying to get my first room created. I've uploaded the ova a couple of times, and each time I get "Image is import-failed". I've tried various cpu/ram configurations and different regions with no luck. I've also sent an email to THM support. Help?

[stoic venture]

Task order is bad, you need to get this flag for the answer to Task 4 but is not possible without killing / re-loading the VM

• You successfully solved a challenge: Password Strength (Log in with the administrator's user credentials without previously changing them or applying SQL Injection.)

[drifting geode]

Hi, I'm getting a 502 Bad Gateway error when I try to access the reverse proxy URL for Logging for Accountability room. In the security engineer pathway (URL for me ishttps://10-65-190-83.reverse-proxy.cell-prod-us-east-1b.vm.tryhackme.com/), gone through the previous posts but couldn't find a fix.

[deft mortar]

Now my weekly mission progress reset too 🤔

[opaque furnace]

happened to me too ive been in plat for 2 weeks in a row even though i finished first place with 1.5k points

the league system just doesn't work like tryhackme says it does

[deft mortar]

Seems very bugged, sad.. My dopamine kicks

[jolly violet]

Splunk: Setting up a SOC Lab

Could someone help me with task 8?
What is the total uri_path value of the cappuchino.png field?

[lament flame]

Is anyone else having trouble with wait time for some of the networks? I'm trying to bring up the lateral movement network in the red teaming path and I've been waiting 20 minutes for the instance to start while the gray throbber circles doing its thing.

[terse cape]

It's been a couple of days for me, both Wreath and holo are down i think

Can anyone confirm this? I message support but nothing happened

[lament flame]

It's STILL grayed out and turning for me

It's been over two hours with my page back pointed at the room, I left it alone to see if it'd fix itself

[scenic surge]

Hello, is it normal that I cant access my activity ? cant navigate to the last years

yearly activity

[ember osprey]

Me neither

[rich plover]

Does anyone know how to get actual support from THM? I am one room away from finishing the DevSecOps path, but am blocked due to a password problem on MU-TH-UR. It's been over two weeks since I posted in the DevSecOps space here on Discord, and there have been no replies. I tried the chatbot on the THM website, which was of no help, and Echo from within the room seemed to be utterly clueless. I emailed [e-mail] back on the 13th, but have received no reply. As a paying subscriber, this kind of radio silence when I need proper help is very discouraging 😢

[ivory spruce]

Have you submitted an entry on it in #1333993673381253162 ?

[warm urchin]

Hello TryHackMe Support,

I am trying to purchase a subscription, but I am facing issues completing the payment through my bank.

Could you please guide me on alternative payment methods available for users in India?

Thank you.

[glossy pond]

Hi,

I had membership a whiiiiiile ago for a year bought on winter sale 2024(25?), just wondering if there are any sales on memberships planned as I might be interested.

[jolly depot]

Maybe there’ll be some event in summer? But for now the most realistic is a discount for Advent of Cyber around November/december

[torn barn]

Hi, for the Introduction to IAM - is it mandate to buy the cloud access - if there no way to learn the fundamentals on any simulator ?

[charred badger]

I know this isn't a question for the website, but how often does Tryhackme respond to emails regarding education?

[weary spindle]

The same amount of time as they respond to anything else.

[opal sky]

need help

[weary spindle]

need explanation

[charred badger]

with what

[charred badger]

What I can see, you really know how to cheer people up

[celest flame]

hey, why can't we add writeups in this room?
https://tryhackme.com/room/lafb2026e9

[weary spindle]

People who announce "need help" without telling us with...

[vague path]

My room doesn't open up the attack box but it is needed. Could anyone help?

[celest flame]

there is a blue button "show split view" or smthing like that

at the top of the page

[vague path]

Actually, there is none for this specific room. https://tryhackme. com/room/summit

[celest flame]

did you start the attackbox (not the target machine)

[vague path]

No other option to start the attackbox other than the one that is in the task

[celest flame]

I think its because you don't need it

juste go to the link given after deploying the target machine

(https://LAB_WEB_URL.p.thmlabs.com)

[vague path]

oh shoot, let me recheck. Might have to take a break.

[celest flame]

you found it?

[vague path]

Yeah, working on the static site now. Thanks mate!

[tall schooner]

Sorry I missed this earlier. Ive tried a few different configurations. The last one I tried was 1 core and 1 cpu. Support isn't getting back to me. Not sure what else to try.

[ember bay]

hello all! i am in metasploit exploitation room and when i press the ''start machine'' button, i get the ''your machine has started'' text but no machine is actually starting. any option i should change? i am using brave on windows, doesn't work with shields down btw.

if i start attackbox from top of the page, it does work. but the start machine button gives me this kind of ''error''

[weary spindle]

it doesn't open a new machine in a window, just a new machine.

[ember bay]

usually the screen splits with the right screen being the machine but nothing happens. did i get something wrong?

[weary spindle]

No, this doesn't happen for all machines.

When you click start machine, you'll get a red box with "active information" on it.

[ember bay]

ok i see thnx

[zenith beacon]

Why can't I apply my own 50% OFF Coupon on PT1 cert when im trying to buy?

[ivory spruce]

What day did you drop them an email? It can take 3 to 5 business days for them to reply or even longer depending on whether there are staff that are on holidays

[ivory spruce]

Where did you get the coupon?

[atomic scaffold]

its 50% off right now, dont you know?

[ivory spruce]

Just woke up, so haven't read or caught up on stuff. 😅

So long as it's from THM, should be fine then.

[atomic scaffold]

wait, i think for non-sub its 30% off, specifically the pt1 and 40% for those who have premium

[atomic scaffold]

☝️

[tall schooner]

I sent it a couple days ago. I got a response yesterday saying "Are you still having this issue?". I said yes, but haven't heard from anyone since then.

[scenic epoch]

I need help from an admin.

[weary spindle]

Why an admin?

[scenic epoch]

It's an issue with my account.

[weary spindle]

THM or discord?

If it's Discord, a mod could do.

If it's THM, [e-mail] only, as account issues aren't discussed over Discord.

[jolly violet]

Is there anyone in support to help? My THM is a paid subscription and there's no support available for some rooms.

[vast shoal]

east usa

[swift atlas]

I was doing this question in the room on Windows Event Logs the answer is different then what i got

how do you share a screen shot

The question was

How many log names are in the machine?

The VM shows me a number 1 higher then the answer

[zenith beacon]

Won in a giveaway.

[ivory spruce]

Drop THM Support an email and they should be able to sort it out.

[torn barn]

hi Chat :), question - for the Introduction to IAM - is it mandate to buy the cloud access - is there no way to learn the fundamentals on any simulator ?

[errant hedge]

Hello team I’ve been having issues with the site I’ve been trying to continue my module(Shells Overview) but my antivirus keeps on blocking the page and making it unusable
Antivirus says it’s a threat

Threat name: Python:Agent-KL [Expl]

[ember osprey]

There are Entra ID and AWS Initial access rooms that require only premium sub but not cloud add-on 🙂

[ember osprey]

False positive due to some text present on that page . Try to turn AV off temporarily

[errant hedge]

Alright thank you

[scenic torrent]

Gave +1 Rep to @ember osprey (current: #1 - 6167)

[zenith beacon]

can you share their email to me?

[loud flower]

hey! just to keep you in the loop, I personally picked up your ticket within an hour of it being opened and sent two follow-ups after, but we haven't heard back from you since.

it may be worth checking your spam folder or reviewing your email settings to make sure our replies aren't being filtered out.

in the meantime, as previously suggested in the ticket, you could try using a new account alias, GKDoyle2 - which would give you a fresh way to complete the room.

hope that helps 😊

[west chasm]

@zenith beacon

TryHackMe's Email

TryHackMe's support email address.

​

[e-mail]

TryHackMe Socials · Apr 1, 2026, 11:01 AM

[rich plover]

Thanks for letting me know. I'll check.

[scenic torrent]

Gave +1 Rep to @loud flower (current: #983 - 7)

[zenith beacon]

Thanks

[scenic torrent]

Gave +1 Rep to @west chasm (current: #43 - 264)

[torn barn]

Thank you @ember osprey plz can you suggest some names of the rooms to start with....if not too much to ask

[scenic torrent]

Gave +1 Rep to @ember osprey (current: #1 - 6168)

[ember osprey]

https://tryhackme.com/room/entraidmonitoring
https://tryhackme.com/room/monitoringawslogins

[torn barn]

🤜 🤛

[rich plover]

No sign of any emails, I'm afraid. Well, other than the plethora that arrive every week from the THM marketing department. I can certainly create a second profile, as long as it won't interfere with getting credit for doing the room. Thanks for the suggestion.

[scenic torrent]

Gave +1 Rep to @loud flower (current: #893 - 8)

[loud flower]

I can confirm that 3 responses have been sent out from our end, so it's possible your email provider may be blocking them. it may be worth trying with a different email address (ideally from another provider) to see if that resolves the issue. good luck with the room 🙂

[rich plover]

My email provider is Google. If they are blocking you, we have a bigger problem than just me 😱

[loud flower]

it looks like the email on your account differs from Google. you can verify this here: https://tryhackme.com/manage-account/account-details

for any further assistance, please open a support ticket as we don't typically handle reports over Discord. thanks! 🙏

[scenic torrent]

Gave +1 Rep to @rich plover (current: #3706 - 1)

[rich plover]

The one in my THM account is correct. It's hosted in Google Workspace. Sorry, I wasn't explicit about which bit of Google.

[fiery blade]

hey guys i'm willing to subscribe to the Premium but there is a small issue, i cant pay with USD i can only pay with the local current online (egyptian pound). is there any way i could pay with it or only with USD ?

[nova drift]

Would anyone know why I got a THM prize? For reference, this was for AOC 2025/2026. I received the generic email saying sorry you didn’t win anything this time and then about a week ago got a random email saying sorry for the delay on sending me my prize and I received a voucher for a shirt and a free shipping voucher. Any idea why I won if I received a thing saying I didn’t win anything? Could it have been because I placed top 10 in one of the side quests?

[weary spindle]

Yes, although it usually states that.

Last year (2024) there was prizes for each side quest, and if someone won a main prize, the prize would shift.

[nova drift]

O alr just didnt remember if it said that this year again or not

[ivory spruce]

Have you looked at Paypal?

[sand coyote]

credit cards

[viral gyro]

Hi, I have strange behaviour with the keyboard layout in windows target machines. The keyboard acts randomly like qwerty or azerty !
Also I can't copy/paste from my own computer into the machine using either keyboard shortkeys or contextual menu, but I can copy/paste from the machine to my computer.
Can't find any option to pass to the machine to set the keyboard layout at startup.
That's a real pain in the a** for the windows fundamentals exercises ! 😫

[ruby sandal]

On Monday I finished first in Gold league and got promoted to Platinum. Later, there was a sync issue but it got fixed and I was correctly placed in Platinum.

Today (Thursday), after solving two labs, my league suddenly shows Gold again even though the weekly league hasn’t ended. My points update, but my league assignment changes unexpectedly.

Could someone resync my account?

Username: valor0103

Can anyone help me regarding this !?

[wind plinth]

When I press 'check' on an answer, I get re-directed to an error page

It's getting a 500 on POST /api/v2/rooms/answer

The error code is 06ef33a96cd74d64abe8469972628694

[cosmic socket]

Yup, me too.

Maybe time to touch grass 😁

[wind plinth]

Possibly! It’s about 3am here though, so it’ll have to be dream grass for me.

[cosmic socket]

oof, must be a sign 😂

[stuck atlas]

this is happening to me too

[loud flower]

the team is aware and working on fix already. thank you for your patience 🙂

[wind plinth]

Thanks for the quick response!

[scenic torrent]

Gave +1 Rep to @loud flower (current: #820 - 9)

[ruby sandal]

and what about league bug

[rustic forge]

https://tryhackme.com/room/fileandhashthreatintel Theres an error on one of the questions, Even echo Ai bot is saying its an error.

Task 4: The payroll.pdf application seems to be masquerading as which known Windows file?

. But when you put in the anwser that stats with s it says its not in english and wont accept it

[radiant garden]

Bro same thing, I was promoted to the silver league and now I am in the bronze league. I remember being 3rd in the silver league before (today) being pushed back to the bronze league

[ruby sandal]

Thank God I'm not the only one 😭
I was in the first place in the platinum league and I had the lead of 400 to 450 points because there is my exam going on that's why I can't solve many labs to get a big lead. But now how am I supposed to know that I'm ranked one or not

[radiant garden]

This is the badge earned on the 31st of March and today I am in the bronze league 😫

[radiant garden]

Well I don't know man...

I have been tyring to figure it out but NOO

[ruby sandal]

Same issue bro

[keen knot]

well, i have same, got promoted to sapphire and now im in platinium again

[radiant garden]

Welcome to the team

[ruby sandal]

I'm feeling better now 🤣

Thanks guys

[keen knot]

First i've got scared, but reading your posts helped me to get along 😄

[ruby sandal]

same here buddy feeling all better now

what's your username ? @keen knot

[keen knot]

my username is .1. 😄

[verbal garden]

Hey all, doing pre security and im on "Linux CLI Basics".
Im at the part where it asks to cat mission.brief.txt file but it says no file exists. I navigated all the way to archive folder, by following "$ find ~ -name mission_brief.txt
/home/ubuntu/Documents/.research/archive/mission_brief.txt"

When I enter archive all that shows is is . .. old
any advice?

[ruby sandal]

what is the file name you are tring to find?

[final crescent]

does anyone elses machines just randomly quit at times?

[ruby sandal]

haven't faced it yet

[empty knot]

Is there a way where I can use Wireguard in place of OpenVPN?

[verbal garden]

mission_brief.txt

I see the file in the .research/archive path but when I cd archive and do ls or ls -a it only shows . / .. / old

[ruby sandal]

I hope I had the premium 🥲
But have you tried running a cat command with absolute path?

[verbal garden]

tried this : cat mission_brief.txt
cat: mission_brief.txt: No such file or directory

[verbal garden]

wow im a dummy lol i just got what you meant

I copied the path and got it Thank you!

[ivory spruce]

I'm afraid only OpenVPN is the only solution supported for connecting to the THM network..

[ivory spruce]

Hmm.. do you have a machine as a sample so we can potentially smoke test?

[ivory spruce]

Hey, if you can verify your account, there should be a room creators channel where you can post your queries.

Also, have you checked the VM requirements listed in https://help.tryhackme.com/en/articles/6495821-uploading-interactive-materials?

[west chasm]

@silk vigil

Discord: How Do I Verify My TryHackMe Account?

Article Link

https://help.tryhackme.com/en/articles/6495858-discord-how-do-i-verify-my-tryhackme-account

Apr 2, 2026, 11:44 PM

[ivory spruce]

Once verified, you can then be added to that channel.

[silk vigil]

thank you.

[silk vigil]

Hi, I've verified my account with /verify token
but I still can't see a room creators channel.
Do I need a specific role assigned manually?

THM username: blackarch

[ivory spruce]

Still reading the mod-guide, let me check and get back to you. 😅

[silk vigil]

all good really appreciate your help

[nova drift]

Am I able to get the reddit ambassador role, if your able to role people? I just got on the team and can DM you proof if needed

[ivory spruce]

Can you check? You should have access to the Creators Lounge

[silk vigil]

Yes! I can see creators-lounge now — thank you
so much for your help! Really appreciate it 🙏

[ivory spruce]

Still checking with others on the verification required. Appreciate your patience.

[gusty sandal]

super odd issue wiht the site, i've cleared my cache and cookies, updated my browser (Google Chrome), and i'm unable to log into the site, the log in button just done'st seem to work. Tested with an incgonito windows and it works just fine? any sugggestions on this?

[gusty sandal]

Never mind a full system restart corrected this

[nova drift]

I assume you have to create a room and post it to your account to get access? Is that the case or can all premium people get it? Just wondering since I’m thinking about making a room.

[ivory spruce]

That role is not exclusive to subscribers

[nova drift]

O Okie. So it’s accessible to anyone, just gotta ask to get manually roled?

[ivory spruce]

or if you are creating a room

[lavish vale]

Still encountering this issue, is it removed permanently?

[ruby sandal]

is the league sync bug fixed or not ?? anyone? @austere horizon @ivory spruce @ember osprey ?

[zenith beacon]

Guys shouldn't the color be blue for this level? why is the color red?

[analog cave]

I have this problem with THM target machine on john the ripper room.what I need to do?

[safe olive]

Hey @Mods, when does the monthly leaderboard reset? It's already April 3rd. It should have reset 3 days ago, right?

[kindred sinew]

Hello THM team!, hope you are all having a wonderful day!

im having trouble redeeming a voucher one of my friends gave to me since they wont use it. I get an error saying its blocked and cannot be redeemed. Any help would be appreciated!

[ember osprey]

Reach out to support on the email below

[west chasm]

TryHackMe's Email

TryHackMe's support email address.

​

[e-mail]

TryHackMe Socials · Apr 3, 2026, 7:56 AM

[ember osprey]

Mods don't have control over that 🙂

[sly kraken]

you forgot to put a . after your command to specify the folder
grep -r 'ERROR" .

[ember bay]

hello all. does anyone else here get the "error: unable to contact snap store" ?

i'm in metasploit: exploitation room

[calm river]

Hello all, Sublime seems to be unavailable (or not working) anymore in the attackboxes... Do you have the same problem ?

[ivory spruce]

Which command are you running when seeing this error?

[ember bay]

snap install metasploit-framework

[ivory spruce]

Which task is this again? That command seems to be installing msf, but the Attackbox should have it already unless you are using a different distro?

[ember bay]

metasploit exploitation task 6, msfvenom

[ivory spruce]

There doesn't seem to be any step requiring the above command?

[ember bay]

i launch the attackbox from the start machine button, i ssh into the user needed but it seems to not have metasploit installed

so i try to install it as indicated with snap install metasploit-framework, but snap seems dead

[ivory spruce]

Are you a subscriber?

[ember bay]

yes

[ivory spruce]

let me spin up an Attackbox. From memory, it is already installed

[ivory spruce]

if you type locate msfvenom, you'll see one of the msfvenom binaries listed - /usr/bin/msfvenom

[ember bay]

this doesn't seem to work for me either, says command 'locate' not found

idk mate i'll try later at some point, appreciate the help

[ivory spruce]

hmm... odd.. how about you try it by putting the absolute path - /usr/bin/msfvenom?

[austere horizon]

Where are you running the commands from? 😄

Seems like you're doing it from the Windows machine, not the AB

Unless you are not using the correct linux AB, sometimes you get 2 options. Best to /verify and share a screenshot

[ivory spruce]

Checked this internally and you'll be assigned the role once THM Staff is back from Easter holiday.

[tidal ingot]

hiiiiiiiiiii

[remote cave]

Hi, how can i have THM invoice for SAL1 certification purchase? I only receive receipt. Receipts are not sufficient for French accounting requirements.

[nova drift]

Tyyy

[nova drift]

If locate command isn’t found, try using “which” command

[ember osprey]

Reach out to support on the email below 🙂

[west chasm]

TryHackMe's Email

TryHackMe's support email address.

​

[e-mail]

TryHackMe Socials · Apr 3, 2026, 5:19 PM

[stray mason]

the newest version of hybrid analysis doesnt show up the werfault.exe anymore, you guys might change the answer format

https://tryhackme.com/room/fileandhashthreatintel

[stray mason]

Another issue in this room, the question is not clearly enough,
How many extracted strings were identified from the sandbox analysis of the file?
I tried finding on the hybrid analysis file payroll.pdf.exe but didnt found any extracted string, i tried the server.exe, it said all strings 458, not 454 anymore

[empty knot]

I connected to VPN, but it won't let me access the virtual machine?

Says internet access blocked (Windows)

nvm

[vestal flower]

my site is loading very slowly 4-7 minutes of loading per page or anything i do i checke my internet and my browser everything else is fine

[remote cave]

Thx for your anwer. I already try to send an email to the support in november and this week. But I didn't have any answer 🙁 by email, and by support message bot...

[scenic torrent]

Gave +1 Rep to @ember osprey (current: #1 - 6171)

[undone cliff]

Hi, I just joined TryHackMe yesterday. I've gone through a lot of content, answered all the questions, but my progress is never 100%. What did I do wrong? progress in the mini modules inside Module 2 is like between 80-96% completed even if I answered all the questions
but Pre Security is like 31% done, and that's accurate. What is networking? 90% - Intro to LAN 95% - OSI Model 96% - Packets & Frames 83% - I did Extending Your Network but no % In my profile it says I finished Extending Your Network though

[radiant garden]

Did they fix it for you?

I am still in the bronze league

[radiant garden]

https://discord.com/channels/521382216299839518/1490016985273204948

[radiant garden]

This is the channel where I wrote about the problem

[ivory spruce]

THM Staff is aware but this may only get fixed after Easter

[radiant garden]

Ohh ok thanks, but won’t we be losing our rank?

[scenic torrent]

Gave +1 Rep to @ivory spruce (current: #11 - 929)

[ruby sandal]

nope not yet

[ruby sandal]

how am i supposed to see my potition in platinum league ? i wanted to finish in top 1

[limber fern]

UI bug

[leaden cipher]

fr

[civic horizon]

Hello! Where can I copy the link for live updating frame of my profile? I just can't see anything for it on /p/<nickname>.

[clear frigate]

Even after completing a module fully I can't use the Topic Rewind Recap. It stays locked any idea how to unlock it?

[weary spindle]

Do you have Echo unlocked or locked?

[fathom karma]

did they add new questions to these rooms or I left them unfinished from the last time? its been a while lol

[clear frigate]

I have echo unlocked

[short stag]

did they remove the iframe bannerfrom profile??

[weary spindle]

You can use the API

[short stag]

can you help me how?

[weary spindle]

You'd need your public ID.

You'll find that in your profile.

[sudden saffron]

I'm having a problem in my study lab; the screen keeps going black and I can't solve the exercises. Does anyone know what it is?

[short stag]

ya what next?

[weary spindle]

Find out the number of your profile based on your join date.

Good luck!

[turbid mulch]

vc tá usando qual navegador?

[ivory spruce]

English only please. Thanks!

[scenic torrent]

Gave +1 Rep to @turbid mulch (current: #3708 - 1)

[ruby sandal]

Will I be promoted to sapphire since I was supposed to be in platinum this week or in platinum because of THM sync issue ?

@mod

[main yoke]

Anyone else having trouble trying to get Premium? I tried every debit/credit card and it is all declining on stripe.

[west chasm]

Information

Discord Slash Commands

https://support.discord.com/hc/en-us/articles/1500000368501-Slash-Commands-FAQ

Apr 5, 2026, 7:36 PM

[floral ice]

How do I update my country in my tryhackme profile?

[west chasm]

@floral ice

Changing your country's flag

Article Link

https://help.tryhackme.com/en/articles/6611897-changing-your-country-s-flag

Apr 5, 2026, 9:49 PM

[ivory spruce]

We can only know when THM Staff is back from Easter holiday

[naive dust]

I am not familiar with discord. I just signed up today. When I logged out then logged back in later it sent me a message ( an email I think) saying that someone had tried to log into my account from another location and wanted me to verify whether or not it was me. I had just tried to sign in, but was not in a different location unless perhaps a different part of the yard might count.🤔 Either way, I didn't verify due to being uncertain as to whether it was me or not. Soon after when I clicked on the app to try again, I think it had me already logged in. I've been wondering about this since and decided maybe I should say something.

[ivory spruce]

Did you check if the source of the email really was from discord (and not a phishing link)?

[brazen junco]

Hello! I was doing now I final section of a PT1 exam (Active Directory), and suddenly lost connectivity on my virtual machine with VPN. It was written in console something about TLS negotiation error. I tried to reset network, regenerate a VPN config file, but this didn't help. I tried to use a AttackBox, but on AttackBox the AD machines weren't accessible. What can I do? Will I have a possibility to retake the exam?

[fallow moss]

hey, there is something weird with the way the learn path is shown in the web. Let's pass this info to the frontend developer!

[ivory spruce]

If you can verify your account and share a screenshot of what it looks like, THM staff will have a basis in checking

[fallow moss]

I think I verified my account but I can't send a screenshot. Sorry I'm new on discord...

[west chasm]

@fallow moss

Discord: How Do I Verify My TryHackMe Account?

Article Link

https://help.tryhackme.com/en/articles/6495858-discord-how-do-i-verify-my-tryhackme-account

Apr 6, 2026, 9:01 AM

[ivory spruce]

You might have verified your account to discord, but you'll need to verify your account to the THM bot as well.

[fallow moss]

Oh, thanks! I already did it! 🙂

[scenic torrent]

Gave +1 Rep to @ivory spruce (current: #11 - 931)

[fallow moss]

Now I can share what I'm talking about. When you click "view path", the roadmap appears on top of everything, on the left. I've been seeing it like this since last week. I'm pretty sure it wasn't like that before.

[fierce mirage]

After weeks, I still cannot submit any flags due to "Error 500".

[jolly depot]

Can you try to force-refresh the page using ctrl+f5?

[fallow moss]

nothing changes... I tried in incognito mode. Same thing

Just tried with chrome (I usually use brave) and same thing

[jolly depot]

Try to switch path and thn reswitch back

[fallow moss]

let me see

nohing

I just see that way in the Cyber Security 101 path

[fallow moss]

can you try and see if it happens to you too?

[jolly depot]

Yeah, it happens for me as well

Seems like it's an issue with new path layout

[fallow moss]

yeah, I tried to figure it out inspecting the page but I couldn't fix it

[vague mason]

im also having this problem

[fallow moss]

I see it would have been more accurate to post it in the bugs chat, right?

[naive dust]

@ivory spruce I think it's from y'all and it came in right when I tried to log in. It's hard to say for certain though. I didn't grow up with much access to computers and have been trying to catch up on the basics. Job quizzes kept saying that Cybersecurity would be a good match which seemed odd but I finally gave it a try with this tryhackme program. I have been enjoying it so far, but am still at the pre security level though I have sampled some things from rooms in other pathways.

[misty dragon]

never too late to learn something new, its actually really good that you're learning it now. I know so many people in my life who just refuse to learn and suffer later because they didn't know basic cybersecurity hygiene or what malware was and ended up downloading it.

[eternal relic]

An Error 500 usually means the problem is server-side, not that your flag is necessarily wrong. If it happens in only one room, the room backend may be broken. If it happens across all rooms, it may be an account/session issue or corrupted browser state. Test in private mode or another browser, reset/rejoin the room, and if it still happens, open a THM support ticket with the room name, timestamp, screenshot, and the failing network request from DevTools.

[rich plover]

Thanks for the idea to create a new profile for MU-TH-UR. That worked out just fine. However, I am now stuck in Task 6 where I was when I first abandoned this 'CI/CD and Build Security' room last year. I have added tryhackme.com to the allowlists in Google Workspace. Would you please be so kind as to try and send me an email from support again to see if that has resolved it, and let me know here when done? I checked the email logs, and I didn't see anything that had been rejected, but we had many that arrived successfully about Leagues, Badges, promos etc to both of our THM users. I really need help to get past this blocker. For now, I will add more info to the devsecops-path chat room.

[scenic torrent]

Gave +1 Rep to @loud flower (current: #774 - 10)

[fierce mirage]

Yeah, I've tried to submit it using my host and the VM, same error across different machines.

[primal latch]

Is there a way to select text and either copy paste into google or right click when highlighted and "search google for X", everytime i highlight text it dissapears once i release my mouse button.. Sometimes im reading in bed with only a mouse next to me before going to sleep and want a more broad explanation on something and i have to get up and manually google it. lazy problems 😄

[eager crescent]

I have a issue with "Breaching Active Director" room, I waiting it start AD around 30 min. but it still loading, on the other AD room not have any issue.

[tacit phoenix]

So I have the subscription, and purchased the certification exam. It states that 3 months premium access is included. How do I access that 3 months to add it to my subscription?

[potent peak]

Im in this room https://tryhackme.com/room/anthem
pinging the machine ip gives no respond, My internet is up, (ping 1.1.1.1 replies) the settings tell that the my machine is connected to openvpn network, but this ip does not respond, I have been solving rooms this way(Removes the chance of a flaw in firewall) but today is the first time that the machine is not responding.

[ivory spruce]

If this is a Windows machine, this won't respond to ping requests because of Windows firewall.

[potent peak]

Well it doesnt even respond to nmap scan even with -Pn

[viral valley]

Hi, I’m trying to cancel my subscription but I get a 500 error when clicking "Cancel renewal".

Error ID: 660c2a08c6c94dc6b5d2656433aaff6a

Can someone help me check if it was canceled?

[weary spindle]

You'd need to email support.

[e-mail]

[ember osprey]

Hey Loki I just gor the reply 🙂 .
If you were premium already while purchasing, you get discounted price. If you were free the 3 months are applied automatically 🙂

[tacit phoenix]

[woeful galleon]

Autopsy room's VM freezes. I terminated/restarted 5 times, then i restarted my pc and it still freezes. is it a known problem?

https://tryhackme.com/room/btautopsye0

[chrome kettle]

how to renew the annual subscription?

[ivory spruce]

Subscriptions are set to renew automatically by default.

[ivory spruce]

Oh.. but is the target site up though?

[worn basin]

Hi, I’m having an issue with the exam check-in identity verification step. (SEC0 exam guidelines agreement)

The form asks me to enter my full name (as it will appear on the certificate), but no matter what I enter, I get the error: “The provided username must be less than 20 characters and contain no symbols.”

I’ve already tested multiple variations:

• Full name
• Short versions
• No spaces
• Only letters

Nothing passes validation, even very simple inputs like “Test”.

This looks like a bug or incorrect validation on the form, especially since it asks for a full name but seems to validate it like a username.

Could someone please check if the check-in form is working correctly or clarify what exact format is required here? I’m currently blocked from proceeding with the exam.

[jolly depot]

What keyboard layout are you using?

[worn basin]

I managed to resolve the issue on my own. It turns out the problem was related to the username on my profile. After changing it to one without any special characters, the check-in process worked correctly,
Thanks anyway!

[vital locust]

hey guys I have the new vpn IP and it doesnt let me connect to any koth, because the koth IPs it gives me are 10.10 subnet

what do i do

[worn basin]

Try to change your local network subnet (e.g. from 10.10.x.x to 192.168.x.x)

[vital locust]

how

also wouldnt it be the opposite, because its giving me a local 192.xx ip and i can't go to 10.xx IPs, and koth only gives me 10.xx ips

[worn basin]

Check your routes first

Windows: route print
Linux: ip route

Look for a route like.. 10.0.0.0/8 via VPN interface

If it's missing, your traffic to 10.x.x.x is not going through the VPN

then u can try reconnect VPN (sometimes routes fail to push), disable split tunneling in VPN settings
or manually add a route

[vital locust]

world@MS-7E24:~$ ip route
default via 192.168.50.1 dev wlp7s0 proto dhcp src 192.168.50.33 metric 600
10.112.0.0/12 via 192.168.128.1 dev tun0
192.168.50.0/24 dev wlp7s0 proto kernel scope link src 192.168.50.33 metric 600
192.168.128.0/17 dev tun0 proto kernel scope link src 192.168.208.26
world@MS-7E24:~$ ping 10.10.157.138
PING 10.10.157.138 (10.10.157.138) 56(84) bytes of data.
^C
--- 10.10.157.138 ping statistics ---
7 packets transmitted, 0 received, 100% packet loss, time 6146ms

[worn basin]

What VPN are you using? (OpenVPN, WireGuard, HTB VPN, etc.)

[vital locust]

openvpn

i am on ubuntu 24.04

[worn basin]

sudo openvpn --config /path/to/config.ovpn

then >
ip addr

then>
sudo ip route add 10.0.0.0/8 dev tun0

then>
ping <KOTH_IP>

and this should respond now

[jolly depot]

Yeah, new VPN servers don't really work with KOTH

Maybe one of the servers has 10.10 subnet?

[vital locust]

tried this didnt work

[vital locust]

i will check all other servers

[zinc temple]

the diamond league had a bug. so missed it. lot of rooms have problems. attack box stops often. man THM please correct your bugs.

[grave zephyr]

anyone has issues with connection on attack box ? " Failed to connect to the server"

[vivid lion]

agree

[cyan bramble]

I’m experiencing an issue with the questions that appear on my dashboard, which seem to be review questions for the rooms. There is a question showing up for a room I haven’t taken yet. I’ve searched extensively for the solution, but all the answers I’ve found turn out to be incorrect. Could this be a bug on the site, or is it intentionally designed to encourage deeper research?
I

[vivid lion]

What's the room?

[cyan bramble]

"Reorder the steps to systematically investigate a Windows machine during an incident response"

this the qustion It appears at the top of the dashboard

[vivid lion]

ohh it seems you're solving the debrief, I've skipped those for SOC rooms

same issue

[cyan bramble]

Can I share a screenshot from the question, as I can not skip it, and it is on the recap section not in a room

[vivid lion]

sure

you can also attempt the recap later

[cyan bramble]

Ok, I can not post a screenshot here, so I will keep trying 😭😭😭

[vivid lion]

good luck brother!

[bronze geyser]

You have to be verified

[cyan bramble]

I am done with this step.

[potent peak]

Uhm I wasnt able to ping or connect to it, so idk, Other room were working absolutly fine

[inland smelt]

These attackboxes are freezing up quite often. Anyone else having that issue?

Then there's the auto-termination lol, not sure what that's all about either.

[rich whale]

yeah its now common on some servers to be stuck or get black screen.

however, you can use your own machine as attacker by connecting to thm ovpn by openvpn.

[inland smelt]

I have that on my laptop, but can't use it on my work machine lol. However, the site isn't blocked so I can still do stuff...until the box doesn't work lol.

[woven night]

Is anyone else not getting first blood bonus points from the new challenge rooms?

[inland smelt]

Since it's not working here and the module itself seems to be missing quite a bit, any suggestions on another location to learn this from?

[weary spindle]

I've been getting some.

[vital locust]

just tried all servers and none of them do

[jolly depot]

Then seems like a new vpn kind of messed up koth

[merry sand]

is it possible to get away from insta suspension these idiots they suspended my acc for no reason i appealed for it tho but still denied n now they're going to permenantly delete it

[analog tulip]

any admins on that can help

[ivory spruce]

When did you last send the email? Were you given a reason though?

[ivory spruce]

Can you describe the issue you are having?

[merry sand]

what email

[analog tulip]

yes, i created some rooms long time ago and they are not public open.

[merry sand]

No, no reason at all it just said i didnt follow guideline and before this i received a 3 days chat ban for sexual comment though i never wrote and they never showed evidence for that

i cant lose my history photos chats and stuff with people

Especially with those who Im not in contact anymore

[ivory spruce]

Have you submitted it for THM Staff QA?

[ivory spruce]

Wait.. for which account is this?

[merry sand]

This is geniunely unfair they suspended me for no reason and now i cant find a way to recover this

[merry sand]

Instagram

wait is this wrong site again?

server*

[analog tulip]

its just not submitted there, is there a way to change it

[merry sand]

i wrote insta tho

[ivory spruce]

Oh... this is the official forum for TryHackMe as the cybersecurity learning platform.

[merry sand]

aw man :( cant find any server to help me

3 servers I tried finding for help

[ivory spruce]

Read it as "instant suspension" 😅

[merry sand]

sorry

[ivory spruce]

Sorry, this is not just the server for it

[merry sand]

cant find a single server man

[ivory spruce]

Haven't created a room yet, but have you followed the instructions here -

https://help.tryhackme.com/en/articles/6495828-making-your-room-public

[analog tulip]

oh of course witeups thx

[merry sand]

do u know any way to contact instagram for this

[eternal relic]

They do have an appeal process, yet I've never known anyone to overturn it. Instagram Help Center: https://help.instagram.com/280908123309761?helpref=faq_content.

[modest anchor]

Hi, this room seems to have issues : Post-Exploitation Basics

When I upload the zip file for Bloodhound, I always get "Bad JSON File", and when I input an answer in the fields, it says "Unathorized"...

[eternal relic]

powering up now - 1st thing that stands out:

This Machine can take up to 10 minutes to boot

and up to 10 minutes to ssh or rdp into the machine

reporting back soon...

[eternal relic]

the target has a legacy collector version (sharphound, invoke-bloodhound) not compatible with recent BHCE

Use one of the following:

1. upload latest SharpHound version to target
2. revert to legacy bloodhound on your attackbox
3. use bloodhound-ce-python from your attackbox

[eternal relic]

Either option 1 or 3 are easiest;)

All files have successfully been uploaded for ingest.
Files
loot2.zip
Done

[modest anchor]

Thanks for finding out where it's coming from, but shouldn't this be fixed by THM?

[eternal relic]

fair, but imo this kind of troubleshooting you will need to be an employable security professional - may as well dive in and get used to it - stuff breaks all the time in this fast paced world- the ones that survive know how to fix problems. You are welcome to submit a ticket to THM

[modest anchor]

I agree with you about problem fixing, I've been doing this for 20 years now, but having to fix something you're paying for is weird 😅

I'll follow your advice in order to keep going and might submit a ticket as well. Thanks a lot again 🙏

[eternal relic]

sometimes the quickest way to the other side is straight thru the fire;) happy hacking!

[spark plover]

Use any Text Editor and edit the content of the read_secret.sh. Inside that file, write a script to read the contents of secret.txt. What is inside secret.txt?
-rwxr-sr-x 1 root perm : read_secret.sh
-rw-r----- 1 root perm : secret.txt
how to change permission?
i use sudo need password but shows student is not sudoers file

[ivory spruce]

Have you checked if there is a cronjob that runs read_secret.sh?

Also, have you checked for any sudo permissions via sudo -l?

[zenith lichen]

Hi there not sure this is the right channel

I have an issue with my completion certificate

[south ice]

Hi! Why this answer is not working on room Snapped Phish-ing Line Task 3. Been stock for 5 hours

hxxp[://]kennaroads[.]buzz/data/Update365/office365/40e7baa2f826a57fcf04e5202526f8bd/?email=zoe[.]duncan@swiftspend[.]finance&error

[leaden cipher]

hxxp(s)[://]kennaroads.buzz/data/Update365/office365/40e7baa2f826a57fcf04e5202526f8bd/?email=zoe.duncan@swiftspend[.]finance&error

[empty ember]

hm you cant buy vouchers anymore?? how did that happen?

[ivory spruce]

THM has stopped selling vouchers since last year I think

[empty ember]

oh duh 🙁

[ivory spruce]

What is the issue you are having?

[zenith lichen]

So I hadnt put in my full name and it made out the certificate to my username, is there anyway I acn get it regenerated with my full name instead of the username? Nobody will know who I am, I do have an active subscription if that helps

[ivory spruce]

Yes, drop an email to THM Support and they can help you sort it out.

[west chasm]

@zenith lichen

TryHackMe's Email

TryHackMe's support email address.

​

[e-mail]

TryHackMe Socials · Apr 9, 2026, 8:00 PM

[zenith lichen]

Thanks so much man, told you Im not sure if this was the correct channel

[scenic torrent]

Gave +1 Rep to @ivory spruce (current: #11 - 934)

[zenith lichen]

🙂 thanks alot I'll drop them a mail right now

[dawn plover]

Bulletproof Penguin room cannot be completed without write-ups currently. DNS server the get-flags custom binary is trying to reach is unreachable

[analog tulip]

hey folks i had the message: Cloned rooms access cannot be downgraded. when trying to make it public room

any way to make it public?

https://tryhackme.com/room/manage/monplanctoneF/

no good

🙁

[ivory spruce]

Have you submitted it for THM Staff QA?

[sullen bison]

I am facing an issue in vm

The task is to open a site http://appsforfree.thn/trojan.exe
In the vm chrome to get the flage and download a file to get the answers for the questions but the site is not reachable

@west chasm

And all the logs are not displayed in sysmon too some logs are missing after restart or clearing the logs for several time then I can see those logs

[ivory spruce]

Which room is this? From the URL, this is something you might need to configure in your hosts file?

[sullen bison]

Windows thread detection 2
In soc l1

Now the vm is keep on discounting and unable to reconnect

[ashen canopy]

hey @austere horizon I didnt know which channel to ask this in. What is the process of getting certification role here ?

[ember osprey]

Provide proof of certification in DM 🙂

[ashen canopy]

got it

[scenic torrent]

➕ Gave the role OSCP to snipesec

[ember osprey]

Done 🙂 . Congrats btw 🚀

[ashen canopy]

thank you very much

[vestal flower]

Site is not loading
I checked my network
I checked my browser
I checked my pc

[potent badger]

my brother deleted my main THM account how can i get it back i had done so many things in there anyone has any idea how

[static solar]

I am currently working on the Fakebank task, but the AttackBox is not appearing on my screen. Could someone please assist me in resolving this issue?

[jolly depot]

Look up, there should be a "show split-screen" button

[wild lantern]

hey where do i put my student mail ? knowing i login with google

[frigid sphinx]

Hi, if I want to change monthly billing to yearly, do I need to cancel subscription?

Another question, if i cancelled subscription and want to buy another one, I need to wait till payment settlement date?

[rich carbon]

@frigid sphinx : funny you're asking that, as I am in the same situation. I'm a monthly premium user and wanted to get the 30% annual discount but was not able to find any way to upgrade. I've reached out to support but did not get any satisfying answer so far. I thought that by cancelling my current subscription, I'd be able to renew it with an annual one, but no. Even after cancelling, I still cannot get the discount nor switch to annual.

I don't get why the discount is offered if you can't benefit from it. Or maybe I'm just too dumb and could not figure it out.

[dull silo]

For me the option is under Manage Account > Subscription. https://tryhackme.com/manage-account/subscription

[hollow jewel]

the topic rewind recap is available for some sections but not for others? I can see it for 'Network fundamentals' but not for 'How the web works'. I have completed all rooms for both sections.

Is this by design?

[rich carbon]

I can't see no upgrade option, nor any way to re-subscribe. I've tried on Firefox, Chrome, mobile, pc, nothing worked unfortunately

[dull silo]

Okay sorry then ofc only support here can help you. 🙂

[rich carbon]

@dull silo thank you in any case 🙂

[scenic torrent]

Gave +1 Rep to @dull silo (current: #2414 - 2)

[dull silo]

🙂

[rich carbon]

For anyone struggling with this, I've figured it out. I've changed my credit card, and the "switch to annual" green button magically appeared! What I don't really get is that my CC was still valid until July.

[static solar]

Maybe the room doesn’t have AttackBox

[severe spear]

hi guys, i wanna do the room on how websites work, but images arent loading for me in the material and just show as a error emoji, anyone got a fix?

[nova drift]

@ivory spruce sorry to ping but any update 🙂 - reddit ambassador

[ivory spruce]

Let me follow it up, but you might not hear from THM Staff until the weekdays

[forest crane]

Hello, I'm relatively new to cybersecurity but not too in the dark about some of the basics as I've been looking into them for a couple of months now. I wanted to know how to really get the best out of tryhackme. What resource/tool on tryhackme would be the go-to for an intermediate to really just GRIND to build there skills immensely. Or if you where to restart your journey on tryhackme how would you get the best route ya know.

[swift atlas]

Hello I am in network core protocol and I cant do any of the flags
The IP address is ny connecting for telnet or FTP
So I cant get the flags and move on
This is highly annoying

@cold owl

[empty knot]

how to run keyboard shortcuts inside of attackbox?

[eternal relic]

my 2 cents - pursue what is interesting to you on the platform - whatever motivates you to keep on learning - grind away at it. Explore other platforms as well on the same subjects of interest -we are so lucky to have such immense resources at afforable pricing.

[empty knot]

it won't let me run keyboard shorcuts inside the virtual machine

[ivory spruce]

Can you verify your account and share a screenshot of the commands you are running?

[west chasm]

Discord: How Do I Verify My TryHackMe Account?

Article Link

https://help.tryhackme.com/en/articles/6495858-discord-how-do-i-verify-my-tryhackme-account

Apr 11, 2026, 6:43 AM

[ivory spruce]

@swift atlas ^

[ivory spruce]

From memory, it does say that you wouldn't be able to recover your account after deleting the same. Do try to drop an email to THM Support.

[west chasm]

@potent badger

TryHackMe's Email

TryHackMe's support email address.

​

[e-mail]

TryHackMe Socials · Apr 11, 2026, 6:47 AM

[wild lantern]

hey so when i had a normal account the annualy plan was 88$ but now with a student account and a 20% discount the price is 100$

[modern stone]

@west chasm Hi the room in network security > Nmap rooms (4) Nmap Post Port Scan room (https://tryhackme.com/room/nmap04) is not showing the OS fingerprint therefore you can only guess the answer in Task 3 OS Detection, can you please have a look on the attached Target machine? Neither from my personal VM nor from the Attackbox I can get the fingerprint using both nmap -sV -O and nmap -sS -O flags Thank you! 🙂

[scenic torrent]

Gave +1 Rep to @west chasm (current: #43 - 265)

[analog tulip]

Not yet

[violet peak]

Hello

Ive got an issue, says “oops we didnt forecast this. If reloading doesnt work, contact us via intercom or discord”

Help

[jolly depot]

On tryhackme?

[violet peak]

Whoops

sorry, wrong chat

[empty knot]

In the Blue room, it needs me to background the shell with CTRL + Z, but for some reason, keyboard shortcuts don't work for me in the TryHackMe Attack Boxes.
How can I fix keyboard shortcuts so they work inside the AttackBoxes?

[jolly depot]

Click the little arrow on the left of attack box - there's a sub menu where you can "turn on ctrl"

[empty knot]

Ohh thanks

[ivory spruce]

If you haven't yet, then you have to unless you prefer to keep it private.

[swift atlas]

sorry it was late when you wrote me trying the room again now to see if i can complete it

how do you add a screen shot

The code i am running is

telnet 10.10.41.192 it says trying then unable to connect, i aske the AI bot and it said it was the correct IP address but it still won't allow me to move forward and connect

root@ip-10-66-123-247:~# telnet 10.10.41.192 80
Trying 10.10.41.192...
telnet: Unable to connect to remote host: Connection timed out

[ivory spruce]

Have you tried restarting the target?

[swift atlas]

I have closed the whole page and restarted the attack box 3 times

I think the problem is your instructions were not clear so I used an IP address that wasn't allowe and now I am being blocked

[ivory spruce]

Which instruction specifically?

[swift atlas]

telnet

use telnet to access the flag at MACHINE_IP @ivory spruce

[swift atlas]

I am going to bed hopeufll you guys can figure this out

[ivory spruce]

If you can share a screenshot of the command that you ran (as well as the result), we can better assist.

[swift atlas]

Telnet 10.10.41.192 80

Its in the above text
The whole input and out put

#site-support message

[civic cradle]

Hello, i have a problem with getting back reverse shells. I am on macbook using Parallels to run Kali linux. I am running the Openvpn on the Kali linux machine. I can interact with the machines but when i am trying to get an shell it never works.

1. I've tried doing it on the web kali machine with THM and it worked fine so it isn't wrong settings.
2. I've reseted everything, installed new OVPN config, I am running using Bridged networked but i've tried the shared as well
3. I've disabled the kali firewall using ufw
4. I've run the troubleshooting script and this is the output i got

[+] Stable internet connection
[+] OpenVPN is installed
[+] tun0 exists
[+] tun0 IP is in the correct range
[+] Only one instance of OpenVPN is running
[+] Confirming connectivity
[-] MTU value failed at 1000, aborting MTU check
[-] Something went wrong -- please ask for further assistance in the TryhackMe Discord server, subreddit, or forum

5. When i run the openvpn and ping 192.168.128.1 i get the same ip in return.

Dont know what to do next. I know its my mistake that i am making somewhere, just cant figure out where.
Thank for help

[ivory spruce]

Did you install OpenVPN using brew?

[civic cradle]

I run openvpn on the kali linux VM, not on macos

[ivory spruce]

Aahh.. while connected to THM OpenVPN, run the command described here -

#site-support message

[civic cradle]

Okay, done that. Everything still the same though. The same error with the troubleshooting script and the ping still returning the 192 ip

[ivory spruce]

To confirm, did you run the command in a separate terminal?

Could you verify your account and share a screenshot of what the output looks like?

[west chasm]

@civic cradle

Discord: How Do I Verify My TryHackMe Account?

Article Link

https://help.tryhackme.com/en/articles/6495858-discord-how-do-i-verify-my-tryhackme-account

Apr 12, 2026, 9:33 AM

[civic cradle]

Yes i did run it in a seperate terminal.
I verified and i am sending you the output

[swift atlas]

Hey guy, I dont know how to add screenshot on discord but this has now been 2 days of trying to get an answer here.
Are you guys going to do something ?
Give me the flags so I can move on or reset the room or give me a refund or even better fix the problem.
But lets go
Let's do something
Rather then can u please exit and enter the room again
Come on

The exact code I typed is above dont ask for it

[swift atlas]

root@ip-10-65-127-151:~# nc -zv 10.10.41.192 80
nc: connect to 10.10.41.192 port 80 (tcp) failed: Connection timed out
root@ip-10-65-127-151:~#
I googled nc to see if i could check the connection and this keeps happening

[midnight badge]

THIS IS MY PROFILE https://tryhackme.com/p/NullSec8 AND I CANT PLAY KING OF THE HILL ?

[jolly depot]

You mean it doesn't allow you to join a game or what?

[midnight badge]

yes sir

[jolly depot]

Go to your profile and change "technical ability" there

[midnight badge]

thank you this was an easy fix

[scenic torrent]

Gave +1 Rep to @jolly depot (current: #47 - 243)

[unreal hatch]

I wanted to buy vouchers for my students but right now is not available can the the business plan help me and allow my students to join learning paths and ctfs (premium ones) that's all I want no custom rooms or anything else

Is it only 99$? or will I pay for each student seat?

[jolly depot]

Have you checked THMs offer for education?
https://tryhackme.com/classrooms

[unreal hatch]

it says
Give your students interactive, self-paced cyber training Starting at $25 per user.
but is that for a year or month?

I was looking for something cheaper for just the learning paths per month

and ctfs that already exists

[jolly depot]

In the very end of this page there's a form to contact THMs sales team - Fill it out and they will for sure explain everything in detail

[jolly depot]

And in that form it says it's $25 per user per month

[unreal hatch]

Thanks @jolly depot

[scenic torrent]

Gave +1 Rep to @jolly depot (current: #47 - 244)

[dull tree]

anyone working on Defending Azure? The fifth / final module Entra ID completely disappeared from the path ?!?! i cant even search it under modules.

[swift atlas]

How do you add a screen shot in discord ?

No one has fixed my problem yet, I still can't complete the room third day now

[eternal relic]

https://help.tryhackme.com/en/articles/6495858-discord-how-do-i-verify-my-tryhackme-account

[swift atlas]

@eternal relic I have already done this in sitesupport room

@eternal relic want me to do it again?

[eternal relic]

very good- as long as you can post screenshots and have reached out to support, all you can do is wait or try to troubleshoot it on you own -i'd personally move on to soemthing else more productive

[swift atlas]

@eternal relic I kept going, but it just sucks bc now it alway load the dashboard back to that room. I been waiting but it is an error on there end and Telnet seems usless. I take were on the same page

[eternal relic]

this room? which Task? https://tryhackme.com/room/networkingcoreprotocols

[swift atlas]

@eternal relic It won't load Telnet so HTTPS and below

[eternal relic]

i will test from my kali instance

[swift atlas]

@eternal relic thx u

[scenic torrent]

Gave +1 Rep to @eternal relic (current: #488 - 17)

[eternal relic]

Trying 10.67.179.207...
Connected to 10.67.179.207.
Escape character is '^]'.
GET /flag.html HTTP/1.1
Host: any

HTTP/1.1 200 OK
Server: nginx/1.18.0 (Ubuntu)
Date: Mon, 13 Apr 2026 02:46:56 GMT
Content-Type: text/html
Content-Length: 478
Last-Modified: Thu, 27 Jun 2024 07:28:15 GMT
Connection: keep-alive
ETag: "667d148f-1de"
Accept-Ranges: bytes

<!DOCTYPE html>
<html lang="en">
<head>
    <meta charset="UTF-8">
    <meta name="viewport" content="width=device-width, initial-scale=1.0">
    <title>Hidden Message</title>
    <style>
        body {
            background-color: white;
            color: white;
            font-family: Arial, sans-serif;
        }
        .hidden-text {
            font-size: 1px;
        }
    </style>
</head>
<body>
    <div class="hidden-text">THM{REDACTED}</div>
</body>
</html>

[swift atlas]

@eternal relic why did you use that IP address, that wasn't the IP address the bot was telling met to use or you use the IP adddress of the instance that you were on

[eternal relic]

every lab is assigned a unique ip

Title

Networking Core Protocols v0.4badr

Target IP Address

10.67.179.207

[swift atlas]

lol well you explained all i needed to know in about 30 second, Highly Highly appreacite you thx you

[eternal relic]

good - so what was your issue?

[swift atlas]

The Bot was telling me that the IP address to use was stagnant at 10.0.41.192, so I was following that direction. No matter how hard i tried couldn't connect, no where in the instructions did it say use the IP of the attack box. The wording in the room saying use MACHINE_IP, they should just say use your current instance IP give up where the terminate button is located. Would of been more clear to me at least being brand new

[eternal relic]

a few things that apply to most every room
MACHINE_IP is a placeholder - it will change to the the Target IP once the the target machine is ready.

[swift atlas]

I get that now lol

[eternal relic]

progress made! as long as you're filling knowledge gaps every day, you are moving forward! PS -take those bots with a grain of salt

[dapper jackal]

Why is every login like this? even though the device I use remains the same and I'm used to it when I'm done I always log out, but when I log in it's always like this and I always wait about 1/2 hour before I can log in

[nova drift]

Dunno if I’m blind, but anyway to see what rewards we can win from the ticketing event?

[keen crane]

Hello, hello. Can anyone help me figure out where can I find my userPublicId?

[civic cradle]

Hello, anyone here to help ? I still have problem with getting back reverse shells and metasploit sessions. Already tried all the troubleshooting steps from THM website.

I run the Kali linux with Parallels on Mac. I am using Bridged network and the OpenVPN is running on the Kali linux VM

[keen crane]

For future generations: Public THM badges got depricated some time ago. You can't get them from your profile or by using https://tryhackme.com/api/v2/badges/public-profile?userPublicId=<ID>.

The only workaround for now is to use https://tryhackme.com/api/v2/public-profile?username=<Account Name>.png.
Two notes though - account name is case-sensitive, if your nickname was recently changed, it will take a while to update.

[velvet forum]

i have same problem, plss that anybody know how to fix this?

[dusk imp]

I’m having some issues with taking the Sec0 exam, as the identity verifier keeps saying that the verification has expired

[brazen oracle]

having the same issue, site not loading for me

[hallow spindle]

Can I get some assiatnce logging in to the platform https://tcm-sec.com/academy/, not sure how to access using this new https://accounts.educate360.com/login gateway.

[dull tree]

me too - i mentioned this last night and its still happening. I cant open my lab. Opened a ticket with THM support yesterday, havent heard back yet

[eternal relic]

check to make sure you have latest version of script here: https://github.com/tryhackme/openvpn-troubleshooting/blob/2025-infra-upgrades/thm-troubleshoot

from your output, it never executes the next section of code (because it doesn't exist in your version?) namely:

lines 471-480
########################################
# Check that 10.X routes exist (NEW)
########################################
if ip route | awk '{print $1}' | grep -qE '^10\.'; then
  colour green "[+] 10.X.X.X routes detected – target VM routes are present" 1
  colour yellow "[!] Make sure your VPN server region matches your VM region in https://tryhackme.com/manage-account/access" 1
else
  colour warning "No 10.X.X.X routes detected – you may not be able to reach TryHackMe target VMs" 1
  colour warning "Try re-downloading your config at https://tryhackme.com/manage-account/access" 1
fi

please share your output of this command - your MTU appears to be too low:

┌──(max㉿kali)-[~/Documents/THM]
└─$ cat /sys/class/net/tun0/mtu
1380

what country are you connecting from? Which region are you using to connect openvpn? for example: us-east-1
https://tryhackme.com/manage-account/access

[jolly depot]

Thm premium and swag

Also, this reddit ambassador role suits you ngl

[dull silo]

Do people that just spam answers really get banned? Because theres no way that guy in front of me with 4.5k points on the weekly leaderboard is legit with his 750+ questions today : / ^^

[eternal relic]

sometimes, like if staff notices and takes action. Submit a support ticket to [e-mail] and provide clear evidence of the suspicious activity for the greatest chance action is taken by THM staff.

[dull silo]

Hmm na thanks I just passivly hope something happens ^^

[scenic torrent]

Gave +1 Rep to @eternal relic (current: #467 - 18)

[eternal relic]

almost guaranteed nothing will be done about it then, but i get the need to vent to the void- this too shall be lost in the noise of this channel

[dull silo]

🙂

[nova drift]

are you joking? 🤣

[jolly depot]

Why would I? It nice to see new faces with this role

[civic cradle]

MTU value is visible in the script.
I am connecting from Czech republic and i am connecting on EU-Frankfurt. My ovpn config does match it. I already tried reinstalling the config file twice

I have no problem interacting with the boxes, but when it comes to reverse shells, bcs i only get local ip, the connection doesnt come back

[eternal relic]

that screen output you just shared is a noticeable improvement (MTU) compared to your original;) You now pass all troubleshooting tests. Are you saying you still cant connect back to a rev shell on your machine?

[civic cradle]

let me quickly run some box

[civic cradle]

No, still doesnt work

I am not getting the 10.x ip

[eternal relic]

please show me the lab you're testing your rev shell in, show me your rev shell you are using, show me the listener, show me your tun0- i need to see what you are doing. you are just showing me a successful ping to your gateway

[civic cradle]

I am showing you a ping that based on the THM troubleshooting website, when u are connected to openvpn, should return 10.x.x.x ip to confirm you are connected successfully. Which it doesn't. I am testing on the Blue lab, doing basic Eternalblue with metasploit using meterpreter/reverse_tcp payload. When i do it the exact same way on the web based kali linux that is provided by THM, it works fine with no problems

[eternal relic]

THM changed their OpenVPN infrastructure so that your tun0 is on a 192.168.x.x network, and the OpenVPN server routes traffic between your tun0 and the target’s 10.x.x.x address space. You no longer need an IP in the same subnet because routing tables handle the connectivity.

[civic cradle]

Okay, my bad that. Didn't know that. Sorry.
But i really cant get a shell. I can record to you the whole proccess and then show you that it works on the web kali

[eternal relic]

try a self-contained test that removes Eternalblue and msfconsole as variables. i'd try one of the linux fundamental machines you can ssh into, then test your rev shell with a netcat listening from a term on your kali machine

[civic cradle]

Fixed it finnally. It was somekind of a parallels networking issue. The bridge network was tweaking

thank you for help tho

[eternal relic]

way to troubleshoot it - that's 90% of the skillset

[dull silo]

hes at 1501 events maybe hes just smart and reads fast

[eternal relic]

no idea - i've never really looked into it by # of events per timeframe - no idea what is "normal" versus "bot-driven"

[dull silo]

hes 1634, imo just a guy with a answer sheet tab open ^^

[eternal relic]

there are quite a few;) out of our control - they only do themselves a disservice - but you already know the proper channels if you want to do something about it;)

[surreal trail]

The connectivity has been so bad for me since the past 2 days. I have tried attackbox and both my personal vm instance and an hour of my time has just gone on waiting for the site to load or some other issues. This is so painstakingly slow and frustrating especially when you have worked out or know how to do something

[surreal trail]

For past hour I have had to restart the instance multiple times. I reach the login page and boom it stops working

[silk quiver]

#site-support hey is anyone having a hard time loading the tryhackme website on the laptop?

[honest scroll]

Hi, so I'm asking here because I didn't get a response in general chat. From the announcement, is it a THM desktop app or is it a VPN desktop app? I was so confused because I saw VPN when I saw the page on my account.

[eternal relic]

it's a VPN desktop app

[honest scroll]

Oh ok, sorry. I misread it all when I was also looking at the subject for it.

Thank you for the clarification tho!

[eternal relic]

just tried it - makes connecting easy as pie. can move back and forth from app to "old way" seamlessly too

[iron coral]

yo why does Capability Score keep going down from 50% to 33% to 16%

[opal forum]

hlo need help

#site-support I wanna know the monthly and quarterly pricing ...But I am only getting yearly pricing so please help me

[ivory spruce]

I'm not sure if there is a quarterly pricing... can you share a screenshot of what appears when you try to subscribe?

[digital moat]

#site-support
Hi, I need help regarding a subscription issue.
I cancelled my monthly subscription on April 14, but it still got auto-renewed and I was charged on April 15.
I’m no longer using the platform, so I’d like:
Confirmation that my subscription is fully cancelled
Auto-renewal disabled
A refund for the recent charge
I’ve also contacted support via email, but I wanted to follow up here for quicker assistance.
Account email: [e-mail]
Would appreciate any help — thank you!

[forest frigate]

this is not intentianl right?

[shadow shale]

Haha I doubt it, but it was a really weird challenge overall. I had to ask the AI multiple times what the challenge was and it got really confusing. Guess you were just lucky :D

[pulsar spruce]

For https://tryhackme.com/recap/69dd857c38caf1cdff2652c7 egrep and grep -e should both be acceptable answers

Also https://tryhackme.com/room/windowsfundamentals2x0x The accepted answer for Task8, Registry Editor, is actually incorrect and is a legacy executable from pre-Windows XP. Correct and incorrect answer screenshots can be provided.

[gritty orbit]

hi
I’m experiencing a recurring issue with the lab machines across multiple rooms.

The problem is:

• The machine expires immediately after I click “Start Machine”
• Sometimes I get redirected to a “Page not found” error
• This issue is happening in multiple labs, not just a single room

What I’ve already tried:

• Restarting machines (Terminate → Start)
• Reconnecting the VPN
• Logging out and back in
• Refreshing the browser and clearing cache
• Trying a different browser

I also noticed that when I access TryHackMe from Kali Linux, everything works normally. The issue only happens on my main system.

My VPN connection is working correctly, so I believe this may be a platform-side issue or related to my environment.

This issue is preventing me from continuing my learning progress.

Could you please check and assist?
(Expires 0m 0s)
Thank you.

[ivory spruce]

Can you verify your account and share a screenshot on which room(s) this is happening so THM Staff can check?

[gritty orbit]

I sent the image privately; I can't send it here.

[ivory spruce]

You have to wait for the target to fully spin up.

It usually takes ~2 to 5 mins depending on the target.

[gritty orbit]

I just started the lab, but it shows the target IP with no time left.

[ivory spruce]

That is because it is still booting up. In the image you sent me, you have to wait until the IP appears.

[solar hearth]

From task description looks like this is not intentional, so some rules could be broken. Room: https://tryhackme.com/room/promptdefence

[lethal frigate]

Hello. I was just on the "Pickle Rick" CTF and after submitting the first answer, i was immediately taken to the whole "congratulations of completing this room, here's your breakdown" page. When I went back to the challenge room, all answers were filled in. I'm not sure if it's just me or there is an issue with the room right now.

[eternal relic]

You are just that l33t😁

[vivid lion]

there is an issue with the room, happened with few of fellow members also

[gritty orbit]

Hi everyone,

I’m having an issue with TryHackMe labs.

Problem:

• When I click “Start Machine”, it shows 0m 0s (expires immediately) or doesn’t start
• Sometimes I get a “Page not found” error
• This happens in multiple rooms

What I tried:

• Restarting machines (Terminate → Start)
• Reconnecting VPN
• Logging out/in
• Clearing cache & cookies
• Incognito mode
• Disabling extensions
• Trying different browsers

Additional notes:

• It works fine on Kali Linux
• On my Windows system, the issue persists
• On mobile, the timer shows normal time (so there’s a mismatch)

Not sure if this is an environment issue or platform bug. Any help would be appreciated 🙏

• I’m connecting from Jordan (Middle East)

[ivory spruce]

From which location or THM OpenVPN server did you generate your OpenVPN config file?

[gritty orbit]

Initially, I generated my OpenVPN configuration file from the Europe (Paris) server/location.

However, I have since deleted that configuration and generated new ones from:

• Europe (Frankfurt)
• Europe (Ireland)

[ivory spruce]

When you connect to OpenVPN, which OpenVPN config file are you using?

And does that correslond to where your THM network connection is being routed to?

[gritty orbit]

I am currently using the OpenVPN configuration file from Europe (Paris) – EU-WEST-3, and my THM Virtual Machine region is also set to Europe (Paris).

Is there a problem?

[ivory spruce]

Can you verify your account please so you can post screenshots here?

[west chasm]

@gritty orbit

Discord: How Do I Verify My TryHackMe Account?

Article Link

https://help.tryhackme.com/en/articles/6495858-discord-how-do-i-verify-my-tryhackme-account

Apr 17, 2026, 11:38 AM

[ivory spruce]

This is so other users can see the trail and know what to do should they encounter the same issue.

[upper roost]

Is there any free VPN ?

[ivory spruce]

Using THM OpenVPN is one of the options to connect to the THM network

[inner matrix]

Anytime I try an answer a question in any room or join a room I’m getting an error saying to try again later

Ive been having this issue since yesterday morning and literally am unable to do anything

[dull matrix]

Hi, i had subscritpion for 2 monts, last month i deleted payment method to cancel it, but i didn't cancel it on site, the payment somehow still went through, is it possible via support ticket to get it canceled for this month and get a refund or likely no?

[ember osprey]

Reach out to support on the email below

[west chasm]

TryHackMe's Email

TryHackMe's support email address.

​

[e-mail]

TryHackMe Socials · Apr 18, 2026, 7:33 AM

[fallen zodiac]

Hi i dont know if i am the right place for reporting this ?

I'm doing the rooms Windows Event Logs , i sevral time tried to use event viewer but it always crash (filter log) , i cant finish the room

[eager raptor]

#room-help maybe or even #1333993673381253162 if it's persistent. What room and are you filtering with xml or just using the options within the filter window?

[ivory spruce]

Have you tried to logout and clear your cache? Also, what browser are you using?

[worldly laurel]

I just started the SEC1 exam, and for some reason it started 2 of the exams on the dashboard? can I ignore this or will it cause problems?

[inner matrix]

I’ve tried from google on my phone and google and edge on my pc

I did also try logging out and cleared the cache but still wasn’t having any luck yesterday

[ivory spruce]

Did this happen to any room you tried?

[ivory spruce]

Suggest you drop an email to THM Support

[west chasm]

@worldly laurel

TryHackMe's Email

TryHackMe's support email address.

​

[e-mail]

TryHackMe Socials · Apr 18, 2026, 2:15 PM

[inner matrix]

I’ve tried two different rooms, snapped phishing line and phishing basics

Both get the error

Well whatever looks to have worked today but lost my streak

[worldly laurel]

Just did it, thank you!

[scenic torrent]

Gave +1 Rep to @ivory spruce (current: #11 - 940)

[fallen zodiac]

It’s using any kind of option with the event viewer

[rough grail]

i want to report a design error should I do it here?

[slate cosmos]

I found out that someone domain that was used for writeups expired and its linked under one machine I guess that it should be unlinked.

[tardy narwhal]

Anyone here who can help me with a recap problem?

[iron coral]

yoyo how to start squaker again in linux

i forgot how to load it

[tardy narwhal]

Is there anyone who I can talk to that could help me? I was taking a recap, and no matter how many times I submit an answer right or wrong, it says it is wrong. I have tried almost every possible order. I really want to get past this!

[true tapir]

Try checking the #beginner-questions or #room-help channel, maybe someone there has encountered the same issue recently

[tardy narwhal]

Doesn't this sound right to you?

"Reorder the steps to search for and examine a specific file in a Linux system."

And I put the steps as:
Use find to locate the specific file by name
Navigate to the target directory using cd
Use ls to list the contents of the current directory
Display the file contents using cat

Yet it keeps saying I got it wrong.

I can't find a solution in here, or via ChatGPT.

[warm briar]

I think the “Advanced SQL Injection” room is broken. When accessing the Target IP Address, only a blank/white page appears.

[fair owl]

Why TryHackMe isn't logging in, I've tried multiple times

[ivory spruce]

Are you referring to the entire site? It is working on mine though?

[wild sable]

hi guys I just clone all /var/www/html from target machine in room https://tryhackme.com/room/injectics

how can I run it locally in my machine for observing how the payload behave?

this is all i got and i dont know to start

[sly oriole]

HI im coming towards the end of the SAl2 exam but ive really struggled with the VM's. On the following paths on the exam they did not deploy and I did what I could without the vm being deployed. This is very heartbreaking for me.

I struggled with the following :

Phishing Payroll VM (Medium)
Agenda Deception VM (low)

I do not want to start the final Vm named "no flight today" this is because ive had an issue with the vms and sla is about to expire. Please help with this issue as I only have 44 hours left of the exam.

Its taken me so long to do the exam but knowing the fact that im losing marks on the vms not being deployed is very disheartening and killed my morale. Splunk , edr and all the others were able to get deployed but on each vm section it just did not load up and the sla timer was going down.

[loud hare]

Hi i have a issue with the Task 5 question 3 in Burp Suite Basics

What is the name of the sub-category which allows you to change the keybindings for shortcuts in Burp Suite?

[tardy narwhal]

The sub-category I think you’re looking for is:
User Interface → Hotkeys

That’s where you can view and customize keyboard shortcuts (keybindings) for different actions inside Burp.

[loud hare]

Well that answer Is incorrect

[knotty thorn]

Hey, I once uploaded a VM image to THM to create a custom room. Is it possible to download that image from THM? It seems to be the only content that I uploaded that I cannot download...

[sturdy shuttle]

Tryhackme Subscription page keeps failing. Would like to re-submit for my annual but it keeps sending me to Oops, this page failed to load. Any way to get this fixed? Pretty frustrating and about to just say forget and move on to another platform. Thanks for the assistance.

[trail flint]

Which time the streak will reset?

[weak shuttle]

Hi , i uploaded a vm in tryhackme and created a private room. When i test thr room myself i can access everything but when someone else who's not the owner of the room they can access the room but they can't interact with vm, can someone please assist

[ivory spruce]

Can you verify your account and share a screenshot?

[west chasm]

@sturdy shuttle

Discord: How Do I Verify My TryHackMe Account?

Article Link

https://help.tryhackme.com/en/articles/6495858-discord-how-do-i-verify-my-tryhackme-account

Apr 21, 2026, 6:31 AM

[desert geode]

Any admins need help an Subscriptions.

[ivory spruce]

What specific issue are you having?

[silent anchor]

i need help, have some problem

[sterile halo]

SOC Level 1
SOC Level 1 Capstone Challenges
I am stuck at Tempest Room. VM is unusable. Lags and / or disconnects constantly

[dim charm]

i need a help with subscription

[sturdy shuttle]

Problem resolved, thanks.

[scenic torrent]

Gave +1 Rep to @west chasm (current: #43 - 266)

[ember osprey]

@desert geode @dim charm For any supiscription related problems reach out to support on the email below 🙂

[west chasm]

TryHackMe's Email

TryHackMe's support email address.

​

[e-mail]

TryHackMe Socials · Apr 21, 2026, 3:18 PM

[dim charm]

I don't know how to pay because my country has restrictions on dollar payments. Is there a solution to this problem? 🙂

[ember osprey]

Reach out to support on the email above only they can help you with payment problems 🙂

[dim charm]

Ok thanks 🙂

[scenic torrent]

Gave +1 Rep to @ember osprey (current: #1 - 6179)

[strong sun]

It seems like the ticketing event was taken down early. I see the room in the AI path that describes the events, but no rooms have tickets next to them. I noticed because I just completed one of them and didn't get a ticket. My home page also doesn't show anything about the event anymore.

[summer walrus]

Why has the ticket event ended already? It says it ends on 22.April, 11.59PM UK time

[digital swallow]

@cold owl why ticket event end

[tough pendant]

@cold owl This issue should be clarified and addressed; many of us are counting on the last day. They could also extend the event by one day to compensate those affected.

[clever eagle]

Same, just asked the same question

And I'm short of 1 room to get all the tickets

[brisk tundra]

Hi bro,I’m currently working through the AI Security Path and have completed all 12 rooms required to earn tickets.
I’ve verified my progress, and all 12 rooms show as completed. However, my ticket count is displaying as 11 instead of 12.
Is anyone else experiencing a syncing issue with the ticket count for this path? Any advice on whether this is a known delay or if I should reach out to support?

Thanks in advance!

P.S. English isn't my first language (I'm a native Japanese speaker), so sorry if this is hard to understand, brother!

[placid ingot]

Was this supposed to be this short?
I've censored Flag and my own prompt to not ruin it for other people, but let me say that I never mentioned the flag.

( LLMBorghini was a single shot too - Can't wait for more advanced rooms ❤️ )

[summer walrus]

The ticket number on the site is not updating, no?

[remote quartz]

Having the same issue

[placid ingot]

I also should have 10 tickets, but the dashboard is showing only 8

[coral crow]

anyway to remove the popups after you complete a task

the level up icons in the top right of the site etc

cant find anything under manage account

[opal forum]

hey...I completed the room jailbreaking but still didnt get that raffle ticket...

I completed jailbreaking room in morning still didnt got ticket..But got for the rooms I solved later on the day.

so i tried even by reseting progress and answering again but still didnt get...

[drifting coral]

Anyone else having issues with machines randomly terminating? Been trying to work on soupedecode 01 and it has randomly disconnected twice

[prisma bane]

I was trying to get the annual subscription and it got rejected twice with the message
"We are unable to authenticate your payment method"
Wanted some help 😄
(I am not sure if this is the right place to ask for help in this matter but yea would be great if i get one)

[prisma bane]

Hey guys got it done -_-

[jolly depot]

@drifting coral we have a special channel for help with such issues here

[drifting coral]

@jolly depot hey! I posted in here a bit earlier. The issue only happens when I run my attacks and generate some traffic to the target. Tryhackme will throw a disconnect error. I’ll have to refresh the page, restart the target then scan again. But it’ll the dc. Took a break from the machine so I’ll try and come back to it and see if the issue persist

[jolly depot]

Good idea - do you use your own machine via VPN or attackbox?

[drifting coral]

I typically use my own machine but I was on a different workstation so I was using the Kali image provided by THM

[jolly depot]

Alr - try to use AttackBox and not Kali and see if issue persists

[drifting coral]

Will do!

[digital swallow]

@cold owl hi I have collected all the raffle ticket that is 12 but it's showing 11 in my dashboard

[lyric sage]

why it has different price

@tawdry orbit

[tough pendant]

@cold owl I have completed all 12 rooms but I am missing 2 tickets

[lavish tree]

When are the raffle result be available?

[waxen kayak]

Yeah, this one is easy. The later ones take some convincing

[quaint thicket]

@crystal marlin i wanted to change the username

[wispy fox]

alguien puede ayudar a actualizar y mejorar el diseño ui ux de nuestra DAO y Dapps? Gracias!

[crystal marlin]

Username where? On the website or here on Discord?

[quaint thicket]

website

[crystal marlin]

Please reach out to [e-mail]

@quaint thicket

[quaint thicket]

okay thank you

[orchid loom]

Hello! I need help regarding a CTF Team but I would like to discuss it privately with an administrator/mod please, thanks!

[coral narwhal]

yo hello

[hearty flower]

sup

[hearty flower]

You cld go to manage accounts and change it there

[quaint thicket]

Yup did it thank you

[scenic torrent]

Gave +1 Rep to @hearty flower (current: #431 - 20)

[hearty flower]

You're wlcm

[quaint thicket]

Can you guide me ?

[hearty flower]

Sure bro

What do u need?

[hearty flower]

did u mean guide u to learn cyber security or for did u face any issue?

[quaint thicket]

yeah guide me to cyber security

[quaint thicket]

sorry didnt see the msg, my bad

[hearty flower]

ya i know

[hearty flower]

which level are you on

ur just starting out right?

[quaint thicket]

yes

just started

[hearty flower]

cld u share ur thm profile with me ill reccomend some stuff based on that

[quaint thicket]

Okay

Dms ?

[hearty flower]

yep

[quaint thicket]

Alright

[dusty compass]

is the iframe option is still available?

[eager knot]

Hi, is there any way to regenerate KOTH VPN certificate? I am not able to connect using generated VPN profile for KOTH, despite normal labs' vpn connection working fine.

[coral narwhal]

Im trying to get pass this level but i cant what do i put

[alpine holly]

Same here:( Similar issue as in: #room-help message

[waxen badger]

I was practicing the room Shodan.io and it is outdated. the Answers in the room are not consistent with the shodan search results. Either this room should be updated or removed to avoid confusions

[hearty flower]

u cld raise that concern in bug report bro, im sure they will fix it

[small wasp]

Hey im trying to purchase a premium with my Credit Card but it keeps declining. I have plenty of funds in the account any suggestions or anyone else running ino this issue

[jovial tusk]

Hey guys, does anyone know how to change the email address? Want to use my Uni email address. Any help would be much appreciated.

[limpid estuary]

you can change your email by going to account settings then the profile tab there you will find the email section to update it

[jolly ether]

I have a trouble with "Love at First Breach 2026 - Advanced Track." In Task 4 St3alMyH34rt, I can't access via RDP, it always show STATUS_PASSWORD_EXPIRED. Is this normal?

[jovial tusk]

so I clicked manage account, then scrolled down but I am not able to edit the email address. it does give me the option to add a Calendly link. what should i do?

[limpid estuary]

If you are seeing a Calendlylink it might be because your account has specific restrictions or was created through a thirdparty SSO You should open a support ticket directly on the TryHackMe website or email them at [e-mail] so they can manually update it for you

[ivory spruce]

Do check with your bank as they may be blocking the transaction. If your bank says they don't, please drop an email to THM Support.

[west chasm]

@small wasp

TryHackMe's Email

TryHackMe's support email address.

​

[e-mail]

TryHackMe Socials · Apr 26, 2026, 11:33 AM

[ivory spruce]

Can you advise on the nature of your concern as mods may or may not be able to assist?

[orchid loom]

My CTF Team has two accounts, me, as a member, and then the owner account, owner account is not accessible anymore which I don't know if I can disclose publicly(?) (long story short it's banned but it's not my account, it's my friends), so I want to know if there's any way to do the transfer so I am the owner

[ivory spruce]

Aah.. if this is the case, you should address this concern to THM Support

[ivory spruce]

@orchid loom

[orchid loom]

Alright, thanks!

[scenic torrent]

Gave +1 Rep to @ivory spruce (current: #11 - 943)

[fallow pendant]

Hello, I don't know if this is the right place to ask, but I'll give it a shot.

I've got about a year of premium left, but I want to do the AWS track, which requires the "Teams plan". Could I buy that and keep my premium time, or would it get messed up somehow? The idea is to do the AWS path and then return to a standard premium subscription.

[woeful arch]

Hello, where did the create room option go? I wanted to give it a try but i realized its not longer there 😭 What's the way of creating my own CTF now?

[civic plover]

I dont know if I should post this here, but there is a bug with the weekly mission: "Start 1 virtual machine in AI Security" I completed several times but is still unchecked in the weekly quests. Ty!

[fallow pendant]

I still have a link on my dashboard 🤷‍♂️
Check the direct URL, it might help you: https://tryhackme.com/develop-rooms

[verbal marlin]

facing below error in when submiting quesiton for Offensive Security Intro

Oops, this page failed to load
Something went wrong while loading this page. Try refreshing to give it another shot.

Error ID:
fb02b22a9ad149488db4af69a6c2e1f4
pleae hep
help

[dense wagon]

I was working in a room and suddenly got logged out. when I tried to log in again, I received a 5 minute timeout message. even after waiting 5 minutes, I’m still unable to log inn

now again i have been locked

[polar pilot]

Hello, who won the prizes for the AI Security Path Ticketing Event ?

[jovial tusk]

I thought so. Thanks alot for helping.

[scenic torrent]

Gave +1 Rep to @limpid estuary (current: #3743 - 1)

[stray grove]

Hi, I'm getting Upgrade Required for over a week now after Start Machine. I've cleared my cache, tried different browsers, and different computers with no luck. I can ssh from the Attack Box but now I'm in a room and need RDP. Any ideas?

Also tried in private browser.

[brazen mural]

Hi, I'm locked out of my TryHackMe account (username: valpal) because I lost access to the Gmail linked to it. I've already submitted a support ticket through the contact form. Is there anything I can do to speed up the process? Happy to verify ownership any way needed.

[ivory spruce]

THM Support typically replies in 3 to 5 days. Just wait for them to respond before sending another follow up so your email or ticket isn't pushed at the end of the queue.

[serene ore]

Hi everyone.
I write here for ask support for one technical issue that I've been having since 2 weeks. In this room: "Lateral Movement and Pivoting", I'm stack at the first step; I following all step by step but nothing goes like described in the text. For example: when the text says that my AttackBox is just configured and I need only try to ping the destination, it doesn't work.

This are the results from AttackBox:

ot@ip-10-113-100-144:~# ping THMDC.za.tryhackme.com
ping: THMDC.za.tryhackme.com: Name or service not known
root@ip-10-113-100-144:~# sed -i '1s|^|nameserver 10.200.74.101\n|' /etc/resolv-dnsmasq
root@ip-10-113-100-144:~# nslookup thmdc.za.tryhackme.com
Server: ::1
Address: ::1#53

** server can't find thmdc.za.tryhackme.com: NXDOMAIN

Sorry for my bad English, I'm not native speaker.

[eternal relic]

it's def DNS not configured properly, it looks like you didn't run systemctl restart dnsmasq to allow your nameserver edit to take effect.
verify the file actually contains the entry:

cat /etc/resolv-dnsmasq

And if it still fails, check whether dnsmasq is running:

systemctl status dnsmasq --no-pager

[hollow flicker]

hello everybody i am trying to upload vm for my room but i keep getting this error

Europe (Frankfurt) image is import-failed

Image ID: import-ami-cab25aa3ef673f44t

can anybody help?

[zinc carbon]

Hello, I have a Premium account with you on THM, but since this morning I have been unable to log in. My username is v1nd1c7. The system keeps stating that the password or email is incorrect, and the 'Magic Link' feature is not working.

Furthermore, I noticed that my profile URL has changed from the original https://tryhackme.com/p/v1nd1c7 to a suspicious-looking one: tryhackme.com/p/jjpbhruvf3gci198s.

Could you please explain what is happening? No changes were made from my side. I look forward to your urgent assistance.

[desert zephyr]

hello,
can we have more rooms about SOC Ai analysis
like soc for ai
ai give logs
soc for them

[ivory spruce]

Have you tried to clear your cache and logging in again?

[zinc carbon]

Yes

It's like someone just deleted my account, the guys from my CTF team cannot find me on TryHackMe

[crude plover]

Hey guys, sorry if stupid question I'm very new. I'm trying to complete the Splunk: The Basics room but on the VM there is no Splunk or i cant find it 😄

[ivory spruce]

So you can't login at all?

[ivory spruce]

How long have you waited after the target has spun up?

[zinc carbon]

Correct, and it says like in the picture.

I worked, and went to sleep. Woke up to this.

[ivory spruce]

Have you tried dropping an email to THM Support to confirm if your account was deleted at all?

[zinc carbon]

I wrote to the support and explained the situation

[ivory spruce]

When did you send them an email?

[zinc carbon]

Not the part where I assume that the account is deleted

[zinc carbon]

7:14 am UK time

[ivory spruce]

Hmm.. it can take ~3 to 5 days for THM Support to get back to you. Did anyone get access to your account that could have deleted it?

[zinc carbon]

I did not receive any alert mails, but I do have a crazy ex that is also a hacker, but it's unlikely that she did something, she is not on that level, and THM should be secure from account takeover.

I am obsessed with security, also did some government work, so I am bulletproof as someone can be.

[crude plover]

like 30 minutes. Nothing has started and i cant find splunk in any Tools or anything.

[ivory spruce]

Have you tried using your browser to navigate to the URL?

[serene ore]

Ok. Thank You, I will try like You wrote here.

[scenic torrent]

Gave +1 Rep to @eternal relic (current: #327 - 31)

[crude plover]

god damnit im stupid...reading helps...i thought it would be some application. But still i get an error that i cannot access the Instance at my IP http://10.114.128.212
the ip is pingable though but curl shows connection refused

[deft quartz]

splunk can take a little bit too boot iirc

or that was elk

[ivory spruce]

Are you using the Attackbox or your own attack machine?

[crude plover]

the attack box to keep it simple for me 😄

been running for almost an hour now

[crude plover]

i terminated now 3 machines...on the 4th it worked 😄

[clever eagle]

Anyone from helpers available? I have a question regarding yearly activity

[jolly depot]

Don't ask to ask, just ask

[clever eagle]

The yearly activity heatmap seems to be off, showing I only had 2 events, when I know I had >3

That's the issue

[jolly depot]

Can you show me what it looks like,when do you think it's off and link your THM profile?

[clever eagle]

Every other day in this year is >3 events, except the 25th of April which shows only 2 events

It also shows I answered only 1 question in the "comparing with other people" part of dashboard. Which is weird as I know for a fact I answered more

I did a query of my Firefox history, showing me I did more than >3 events that night before midnight

Here's my profile
https://tryhackme.com/p/L4ck0

[jolly depot]

THM resets at 12am UK time - so for example in my timezone it's 1am

If you did rooms around 12am UK time, it could mean that they just counted towards next day for example

[clever eagle]

I am also 1 hour ahead of UK time, so it couldn't count it for the next day

Digging through my Firefox logs, I did a recap, and a couple of tasks, all before midnight my timezone

Which doesn't matter as much, as I would have had a whole hour before the day reset

[clever eagle]

Hm, the AI from the room I was in at the time, confirms to me that I went over midnight my timezone before answering more questions.

Which, again, shouldn't matter if the THM day reset is 12AM UK time, leaving me with a bit less than an hour to get my events clocked in

[zinc carbon]

Regarding my issue, I was informed that my profile has been deleted (I want to STRESS that I did not delete it myself) and that I should simply open a new account.

Six years of hard work for nothing?
Paying for a subscription for what exactly?
TryHackMe is refusing to provide me with the necessary data so I can report this case to the High-Tech Crime Unit in Serbia. This means you are actively shielding the perpetrator and, in doing so, violating numerous regulations.

It is unbelievable and shameful that you would treat someone this way—someone who has spent every spare moment of the last six years on your platform.

If my account is not restored, I will pursue legal action and escalate this situation to the media.

[tawdry orbit]

Please continue to reach out to [e-mail] to discuss your issue.

[zinc carbon]

@tawdry orbit
I did and this is what your response was:
"Hey,

Thank you for reaching out and we completely understand your concern - this must be a very frustrating situation.

Having looked into this, it appears that your account has been deleted. Based on what we can see, your account was active and showing normal activity up until this morning, with the last recorded login on April 29th 2026. The change in your profile URL is a result of the account deletion process.

We'd recommend opening a new account to get back up and running on the platform. If you believe your account was accessed without your authorisation, we'd also strongly recommend:

• Changing the password on any email accounts associated with your TryHackMe login

• Enabling two-factor authentication where possible

We're sorry we can't do more on this occasion. Please don't hesitate to reach out if there's anything else we can help with.

Warm regards,

BigFawn

TryHackMe"

This is NOT an acceptable solution!

[tawdry orbit]

The best advice we can give here is to continue the conversation through Support.

[zinc carbon]

I have already replied to the email I forwarded to you. Since then, there has been nothing but silence, just as it has been all day.

It almost seems like your recommendation to only communicate via email is an attempt to avoid drawing attention to this incident. I sincerely hope I am wrong and that this matter will be resolved

[tawdry orbit]

We're referring you to the Support email as it is the official way for issues like this, and, we don't discuss account matters in public channels for privacy reasons.

[zinc carbon]

So, it really is an attempt to scrub the complaints. It’s a good thing I posted everything on LinkedIn and shared it on X, then. When support fails and I keep hitting a brick wall, perhaps public pressure will manage to improve things—so that a platform teaching people cybersecurity can actually be secure itself.

[clever eagle]

Do I have to do so as well for the issue I'm having? It's a bit above if you want to take a look at it

[tawdry orbit]

Hello, I've forwarded the issue to our team to look at the data calculation.

[golden blade]

Hello! I am having an issue: there is a placeholder (MACHINE_IP) instead of IPs of computers for the virtual machine throughout the website (in different tasks). Can you help me with that?

[crude bramble]

The IP address fills in once the machine is assigned an IP, ususally about 45 seconds. Is that not happening for you?

[golden blade]

Nope, I tried to reload it several times. Anyway, I opened the support ticket, sorry for bothering

[crude bramble]

Nah it's all good. Just trying to help if I can

[clever eagle]

Thank you, that is upmost appreciated!

[scenic torrent]

Gave +1 Rep to @tawdry orbit (current: #14 - 659)

[placid raptor]

how to verify my account with discord

[ember osprey]

check the link below

[west chasm]

Discord: How Do I Verify My TryHackMe Account?

Article Link

https://help.tryhackme.com/en/articles/6495858-discord-how-do-i-verify-my-tryhackme-account

Apr 29, 2026, 8:02 PM

[crude bramble]

yea now same thing is happening for me. I terminated a machine and started a new one for the next task. The IP should auto fill but it doesn't.

[raven vale]

Hey gang! I'm looking for advice on finding my thm user id, or generating a user badge.

I was able to find a GitHub action that seems to show the badge process requires two steps:
Generating a badge by hitting https://tryhackme.com/badge/regen/yourUserId

Then acquiring the badge from: "https://tryhackme-badges.s3.amazonaws.com/yourusername.png"

Second link works just fine, but I'm lost on the user id

[pine kraken]

THM taking forever to load. Now, my streak vanishes.

Congratz.

[eternal relic]

think like a hacker, this isnt a setback, it's a learning opp, how is a streak counted by the api? what is the minimum daily req? how can you meet this simply and within TOS?

[pine kraken]

ya i ain't good hacker. I was just doing an assignment for the day and remembered there's THM. Whatever man..

[eternal relic]

this isnt that deep man, just answer 1 question daily - that's it, streak intact, even resetting a room and answering 1 question works- not rocket science but does require some thought

[ember osprey]

I think that the badge feature is removed

[raven vale]

rip, that's a shame. One of my motivators for tryhackme was to have an extra thing to show off on my github profile. Oh well lol

[leaden cipher]

Dont worry mate I get why you are upset. 6 years is a lot to lose. For now just stay calm and keep working with support.

[zinc carbon]

Looks like I need to take this to the court and media

[zinc carbon]

Since TryHackMe support officially refused to restore my account or provide logs (claiming it's "impossible" and hiding behind GDPR), I am taking this public.

I’ve just initiated a full-scale escalation. I am moving the discussion to LinkedIn and X (Twitter), where I am tagging:

Major News Outlets: BBCNews, N1info

Infosec Press: BleepingComputer, TheHackerNews, TechCrunch

THM Leadership: Ben Spring and Ashu Savani.

If a platform that teaches cybersecurity has a "one-click-to-delete-everything" flaw with zero recovery options and zero verification, the community deserves to know. I’ve also filed an official report with the High-Tech Crime Unit (VTK).

I’m not just fighting for my 6 years of work, but for the security standards of this entire community.

[final linden]

im not recieving the magic link / password reset emails

[thin mountain]

does anyone know if it's okay to put my upwork profile link on my tryhackme profile as a portfolio link ? will I encounter any problem from Tryhackme side ?

[nova whale]

anyone else notice that this week's challenge is impossible if you happen to have already completed the module in question? 🙃

[nova whale]

If you have MFA enabled, seems like a re-prompt before deletion would be a bear minimum 🤔

[wild wren]

Hey,
I need help with my account. I see a path marked as 100% completed, but I didn’t finish it. When I enter a room I haven’t finished, it shows the real progress. How can help me with this?

[proud imp]

I dont now how it could get more points for AI Fundamentals. I'm finish this area but I have only 52 / 68 Points in the Answer 68 questions in AI Fundamentals from the Weekly Mission.

[tawdry orbit]

Hey @zinc carbon , following up with you to check on the status of your account?

[neon smelt]

VM for shadow trace says upgrade required and will not launch. I am a premium user. Please help.

[zinc carbon]

Still deactivated, the support team escalated this to the software team, I am still waiting for a result

Account is back

[tardy narwhal]

So you got your account back? With or without it's progress?

[zealous forum]

Hi everyone.
Has anyone faced an issue when copying texts from thm's windows VM and pasting it into your computer? I cannot use the clipboard. Whats the solution?
Thank you in advance!

[zinc carbon]

Like nothing happend, everything is normal

[tardy narwhal]

I would suggest either right clicking on highlighted text and hitting copy if that isn't what you already do. It works for me. And also put it in the clipboard pop-out. That is good as well

[tardy narwhal]

Great to hear that. I would suggest making it a bit more public, like where you put the other stuff to bring the heat, but also in this server channel. It was a big deal so you made it one, but now that it is perfectly back, I suggest making that a big deal as well. You basically lost nothing now. That is HUGE. Make it so.

Just like a message on how the team helped you get everything back. I personally would want to show it from the mountain tops, but that is just me. I would just be reasuring to everybody to know that if this happens to them, it can be fixed.

[zinc carbon]

I'm definitely planning to share the positive outcome once the final details are settled. I'm currently waiting for the access logs from the support team so I can perform a proper post-incident analysis. Once I have the full picture, I'll be happy to shout it from the mountain tops!

[tardy narwhal]

Great to here it! And for you, but also anyone else who reads this, make sure you enable 2FA if you sign in with an email + password combo. Or better yet, if you sign in with Google, then you can enable MFA at your Google account level. This makes it very very hard for an attacker to gain control of your account. Google sign-in is better, because their security is top-tier.

[zealous forum]

Thank you for your response. Those options dont work.
I am going to open a ticket and write to the support's team. I cant waste more than 3 hours just for trying to copy base64 encoded texts.

[scenic torrent]

Gave +1 Rep to @tardy narwhal (current: #1262 - 5)

[wild wren]

Hey,
I need help with my account. I see a path marked as 100% completed, but I didn’t finish it. When I enter a room I haven’t finished, it shows the real progress. How can help me with this?

[tardy narwhal]

What room were you on? And try taking a screenshot of the VM from outside it, and then have an LLM like ChatGPT or Copilot write out the text inside it. ChatGPT is the best for it though

[zealous forum]

I am at the soc L1 Tempest room-working with base64 encoded looong texts, which i am extracting from wireshark packets.
Since the text are too long, unfortunatelly screenshot option doesnt work here. The display is not enough.

[clever eagle]

Hello Tim, any news regarding my issue?

[fallen raven]

hi y'all, not a particularly large request but i'd love to see a bit more support for dialect in some of the answer choices. i just wasted 15 minutes on a question trying to figure out exactly what answer was wanted, only to find out that the correct answer was the first thing i inputted. only issue was that it needed me to type "authorisation" as part of the answer instead of "authorization" (the most common american spelling)

this has happened on numerous occasions and while i've learned over time to check, these instances still do occur and can be quite frustrating to deal with

[tardy narwhal]

Yeah, sorry, this is above my skillset. But I have one last suggestion: visit copilot.com (or copilot.microsoft.com). It will almost certainly find something that works. Do give it a try.

[limber quest]

I ran into a issue where I was able to login to my account a few days ago and now I can't login at all. I tried to reset my password and it doesn't pop into my email at all. Almost as if my account was deleted or something.

[river breach]

I’ll pay

[limber quest]

nvm I got my account fixed

[tawdry orbit]

Awesome! 🥳

[warped silo]

anyone else an issue with no results found on the rooms tab?

[turbid pilot]

@tawdry orbit i have DM you can you please take action that following accounts

[ember osprey]

We don't do that here

[river breach]

Sorry my dude

[supple bane]

is it only me or it is happening with everyone else
there are no rooms on tryhackme all gone
never faced this before

[supple bane]

YEAH same here

[hollow timber]

bro

😭

[fierce river]

yeah someone had a friday moment and deleted all the rooms

https://klipy.com/gifs/github-commit--k01KQH7KRZ5NKNYHDSA6KGWR9YA

[wild wren]

Hey,
I need help with my account. I see a path marked as 100% completed, but I didn’t finish it. When I enter a room I haven’t finished, it shows the real progress. How can help me with this?

[wild wren]

??

[turbid pilot]

you can reset the whole room and solve again... by this it might solve the problem and can solve rest of room

[tacit phoenix]

can anyone help?
https://tryhackme.com/room/windowscommandline server this keeps taking me to some admin cmd that I think is only for thm admins

And cant continue because of being stuck on that screen constantly, even when connecting to another IP

Keeps taking me to the cli with Welcome to Windows Server 2022 Datacenter"

[tacit phoenix]

@ember osprey Not sure if this is a security issue with some of the servers? I keep ending in that admin screen

[simple egret]

hey ! i had another issue on first question about lan in Pre Security
Network Fundamentals
Intro to LAN

it asks what lan stands for but it misses one letter to fill ion

in*

its missing the a of arena to be precise

• should i come here or to room help discord server?

ill already copythis to room-help , but anyway thanks already

yoo my bad it is area

i would have like local networks to fight in a arena i guess

[wild wren]

When i enter the room its on 0% so i don't have what to reset really

[turbid pilot]

then it is restarted...

[wild wren]

its not , its just a bug that show i complete the path but actually not

[eternal relic]

u get this sorted? Screen shot would be helpful - unable to reproduce

[clever eagle]

May we get another awesome moment, and please let me know if there are updates regarding my issue? Thank you in advance

[scenic torrent]

Gave +1 Rep to @tawdry orbit (current: #14 - 660)

[faint terrace]

Is there a way to see masquerade room files in Attack Box?

[jolly depot]

They should be inside rooms directory iirc

[faint terrace]

Did not find

[jolly depot]

Really? Lemme see rq

[misty cairn]

Hi I’m on the Ai security path and I want to use echo to explain something I didn’t understand. But I can’t find it, meanwhile I was using it on my other PC before the battery died. Someone pls what should I do?

[jolly depot]

Use google, not echo

[proud notch]

hey i need help about my subscription i accidentally clicked renew annual plan and it shouldnt be renewed till august 17 so now i can't cancel it but the payment didnt go through cuz the card declined so it's still in the pending state and i tried to cancel it but that cancelled the original one i had so i restored it back

i want to cancel that orange one at the bottom

[fiery stag]

Im trying to fix the capatilization for my name on my certificate, and I dont know if i can do that through the website, or do I have to contact someone?

[eternal relic]

no idea - you can see what i see when i open the room - try #1333993673381253162 be sure to include the steps to reproduce

[tacit phoenix]

Ahhh wait im an absolute idioppt, I am not meant to remote in, just ssh in only. that's likely why. @eternal relic

[clever eagle]

@tawdry orbit Hello, I hope you're doing good, are there any new updates regarding my issue? Thanks!