site-support

[remote haven]

Okay. Thank you. Then another question. I want to try to pass the pickle rick machine. When I try to scan the ip of this machine in nmap, I get the following: nmap -sC -sV 10.80.149.2
Starting Nmap 7.98 ( https://nmap.org ) at 2026-01-22 20:00 +0500
Note: Host seems down. If it is really up, but blocking our ping probes, try -Pn
Nmap done: 1 IP address (0 hosts up) scanned in 3.32 seconds
What should I do about it?

[scenic torrent]

Gave +1 Rep to @upbeat quarry (current: #8 - 1164)

[upbeat quarry]

you did not kill the terminal where you ran openvpn, right?

[upbeat quarry]

BTW, I can ping the IP for Pickle Rick

[remote haven]

No, it's working

[remote haven]

Me too, but That's all I get: ping 10.80.149.2
PING 10.80.149.2 (10.80.149.2) 56(84) bytes of data.

[upbeat quarry]

can you share ip route?

[remote haven]

What's it?

[upbeat quarry]

run ip route and share the output please

[remote haven]

ip route
default via 10.0.2.2 dev eth0 proto dhcp src 10.0.2.15 metric 100
10.0.2.0/24 dev eth0 proto kernel scope link src 10.0.2.15 metric 100
10.80.0.0/12 via 192.168.128.1 dev tun0 metric 200
192.168.128.0/17 dev tun0 proto kernel scope link src 192.168.151.129
192.168.128.0/17 dev tun1 proto kernel scope link src 192.168.151.129
192.168.128.0/17 dev tun2 proto kernel scope link src 192.168.151.129
192.168.128.0/17 dev tun3 proto kernel scope link src 192.168.151.129

[upbeat quarry]

looks like you have multiple instance of VPN running, which is wrong: you should have only one
hence kill all VPN instances and start again
to kill all: sudo killall openvpn

[remote haven]

After killall, should I reconnect to the VPN and follow the same steps?

[upbeat quarry]

yes

[remote haven]

The same problem. It didn't help

[upbeat quarry]

please provide:

ip a
ip route
ping 192.168.128.1
ping 10.80.149.2

as a reference, here is mine

[remote haven]

another problem. When I write ping ip of the machine, I get this: ping 192.168.151.129
PING 192.168.151.129 (192.168.151.129) 56(84) bytes of data.
64 bytes from 192.168.151.129: icmp_seq=1 ttl=64 time=0.022 ms
64 bytes from 192.168.151.129: icmp_seq=2 ttl=64 time=0.022 ms
64 bytes from 192.168.151.129: icmp_seq=3 ttl=64 time=0.024 ms
64 bytes from 192.168.151.129: icmp_seq=4 ttl=64 time=0.026 ms
64 bytes from 192.168.151.129: icmp_seq=5 ttl=64 time=0.029 ms
64 bytes from 192.168.151.129: icmp_seq=6 ttl=64 time=0.028 ms
64 bytes from 192.168.151.129: icmp_seq=7 ttl=64 time=0.025 ms
64 bytes from 192.168.151.129: icmp_seq=8 ttl=64 time=0.026 ms
And it doesn't stop.

[upbeat quarry]

contrary to Windows ping, the Linux ping needs interrupting with Ctrl+C once you are happy with the output
and 192.168.151.129 is your own IP on THM VPN, as assigned to tun0 (you can check that in the output of ip a)

[west chasm]

@remote haven

Discord: How Do I Verify My TryHackMe Account?

Article Link

https://help.tryhackme.com/en/articles/6495858-discord-how-do-i-verify-my-tryhackme-account

Jan 22, 2026, 3:28 PM

[upbeat quarry]

I suggest you follow the instructions in the message above so you can upload screenshots to Discord

[remote haven]

Another problem is that I don't know how to take a screenshot in Linux. It's installed on Virtual Box, and my main system is Windows

[upbeat quarry]

there are several ways to solve this
one way is to install Flameshot in Kali as it included in Kali repo, as per screenshot
please note I did not proceed with the install as I am happy with my current version of Flameshot in Kali

[remote haven]

Thank you

[scenic torrent]

Gave +1 Rep to @upbeat quarry (current: #8 - 1165)

[upbeat quarry]

thanks
can you redo ping 10.80.149.2, but longer (like 3-5 packets)?
you should do more than 1 packet so ARP has time to do its job

[scenic torrent]

Gave +1 Rep to @remote haven (current: #3560 - 1)

[remote haven]

For some reason, ping only shows one packet and doesn't go any further

[upbeat quarry]

but when you do Ctrl-C, ping should display how many packets it transmitted, received and lost

[remote haven]

Oh okay, sorry

Now I see. 100% packet loss

[upbeat quarry]

ok, conclusion:

• you are connected to THM VPN
• your routing is OK as per ip route
• but you cannot ping the IP for Pickle Rick, and I can
  have you configured something like a firewall in your Kali VM? or other security mechanism that would prevent connecting to 10.x.x.x range?

[remote haven]

No, I don't use any of that.

The only thing I did was change the connection type to a network bridge instead of NAT. But then I got it all back.

[upbeat quarry]

let's try this: can you check if you can ping my instance of Pickle Rick at 10.80.180.70 as per screenshot

[remote haven]

Still the same(

[upbeat quarry]

then please run THM VPN troubleshooting script from https://github.com/tryhackme/openvpn-troubleshooting/tree/2025-infra-upgrades and provide feedback

[upbeat quarry]

it could be that your VPN connection is not stable
the way to check is to look at the terminal where you ran openvpn: after Initialization Sequence Completed, as per my screenshot, you should not have continuous output put appearing, especially message about restarting
please share the output of your openvpn similar to mine

[remote haven]

Could it be because I'm not connecting to the VPN the same way you are. I'm using the following command:
openvpn ~/Downloads/eu-west-1-coldalaska2003-regular.ovpn

[upbeat quarry]

our openvpn commands are similar: openvpn <VPN file downloaded from THM>
it is just that I have renamed my VPN file to eu2

[carmine spear]

Hi I had a question about the cancelation of sub

[remote haven]

Yes, but if I enter the command openvpn <filename>, I get an error. So I run it differently: openvpn ~ /Downloads/<filename>

[upbeat quarry]

that is because the VPN file is not in the directory where you run openvpn, but in the subdirectory called Downloads

@remote haven looking back at the troubleshooting script, it is strange it struggles with pinging 192.168.128.1, and I realize we do not have a long ping sequence of that
can you provide that please, for like 20-50 ping requests (no need for full output, just the summary for transmitted/received/lost

[quasi escarp]

I am also having issues? can you please help me as well?
┌──(unknownguy㉿kali)-[~/Downloads]
└─$ sudo openvpn ~/Downloads/unknownguy49.ovpn
2026-01-22 21:44:43 DEPRECATED OPTION: --persist-key option ignored. Keys are now always persisted across restarts.
2026-01-22 21:44:43 Note: --cipher is not set. OpenVPN versions before 2.5 defaulted to BF-CBC as fallback when cipher negotiation failed in this case. If you need this fallback please add '--data-ciphers-fallback BF-CBC' to your configuration and/or add BF-CBC to --data-ciphers. E.g. --data-ciphers DEFAULT:BF-CBC
2026-01-22 21:44:43 OpenVPN 2.7_rc5 x86_64-pc-linux-gnu [SSL (OpenSSL)] [LZO] [LZ4] [EPOLL] [PKCS11] [MH/PKTINFO] [AEAD] [DCO]
2026-01-22 21:44:43 library versions: OpenSSL 3.5.4 30 Sep 2025, LZO 2.10
2026-01-22 21:44:43 DCO version: 6.18.5+kali-amd64 #1 SMP PREEMPT_DYNAMIC Kali 6.18.5-1kali1 (2026-01-19)
2026-01-22 21:44:43 TCP/UDP: Preserving recently used remote address: [AF_INET]35.154.230.92:1194
2026-01-22 21:44:43 Socket Buffers: R=[212992->212992] S=[212992->212992]
2026-01-22 21:44:43 UDPv4 link local: (not bound)
2026-01-22 21:44:43 UDPv4 link remote: [AF_INET]35.154.230.92:1194
2026-01-22 21:45:43 TLS Error: TLS key negotiation failed to occur within 60 seconds (check your network connectivity)
2026-01-22 21:45:43 TLS Error: TLS handshake failed
2026-01-22 21:45:43 SIGUSR1[soft,tls-error] received, process restarting
2026-01-22 21:45:43 Restart pause, 2 second(s)
2026-01-22 21:45:46 TCP/UDP: Preserving recently used remote address: [AF_INET]35.154.230.92:1194
2026-01-22 21:45:46 Socket Buffers: R=[212992->212992] S=[212992->212992]
2026-01-22 21:45:46 UDPv4 link local: (not bound)
2026-01-22 21:45:46 UDPv4 link remote: [AF_INET]35.154.230.92:1194

[upbeat quarry]

questions about accounts are best addressed by email: [e-mail]

[remote haven]

Still the same(

[quasi escarp]

at this point they should just create a separate channel for openvpn problems

I am having this trouble since many days still struggling to do any rooms at all

[upbeat quarry]

but in this message #site-support message you said earlier you could ping 192.168.128.1, meaning successfully ping it , right?

[upbeat quarry]

your VPN connection does not seem to succeed
what is your OS?

[quasi escarp]

kali linux on virtualbox

with nat

[upbeat quarry]

can you succesfully ping 35.154.230.92 for like 20-30 requests, with a good latency?

[remote haven]

I got it. I pinged the ip address 192.168.151.129, not 192.168.128.1, and it was successful. But when I ping 192.168.128.1, I get packet loss.

[upbeat quarry]

192.168.128.1 is the one critical to confirm your VPN is OK
in your case, it is not
and no restarting or continuous output in the terminal where you have your openvpn command running, right? just terminal hanging with no activity?

[quasi escarp]

┌──(unknownguy㉿kali)-[~]
└─$ ping 35.154.230.92
PING 35.154.230.92 (35.154.230.92) 56(84) bytes of data.
^C
--- 35.154.230.92 ping statistics ---
34 packets transmitted, 0 received, 100% packet loss, time 33778ms

its not working

[remote haven]

There's something going on. It's not just sitting there. There are some scripts running from time to time. It looks like it's trying to connect to a VPN

[upbeat quarry]

you seem to have a networking issue in your Kali VM, and that was already evidenced in your message of yesterday here: #site-support message

[remote haven]

It's look like this

[upbeat quarry]

restarting all the time I guess
it may point at a problem with your network

[quasi escarp]

any possibility you could help me fix the issue?

[upbeat quarry]

seems to confirm restarting
I hate this, but could it be you are connecting from a country where VPNs are blocked (like Egypt, China, etc.?

[upbeat quarry]

possibly, but it can get complex if your VM has been configured/reconfigured/tweaked/customized/etc.

[upbeat quarry]

can you check if you can ping 8.8.8.8?

[quasi escarp]

┌──(unknownguy㉿kali)-[~]
└─$ ping 8.8.8.8
PING 8.8.8.8 (8.8.8.8) 56(84) bytes of data.
64 bytes from 8.8.8.8: icmp_seq=1 ttl=255 time=46.6 ms
64 bytes from 8.8.8.8: icmp_seq=2 ttl=255 time=14.1 ms
64 bytes from 8.8.8.8: icmp_seq=3 ttl=255 time=18.2 ms
64 bytes from 8.8.8.8: icmp_seq=4 ttl=255 time=23.0 ms
64 bytes from 8.8.8.8: icmp_seq=5 ttl=255 time=13.6 ms
64 bytes from 8.8.8.8: icmp_seq=6 ttl=255 time=20.8 ms
64 bytes from 8.8.8.8: icmp_seq=7 ttl=255 time=22.5 ms
64 bytes from 8.8.8.8: icmp_seq=8 ttl=255 time=19.2 ms
64 bytes from 8.8.8.8: icmp_seq=9 ttl=255 time=14.1 ms
64 bytes from 8.8.8.8: icmp_seq=10 ttl=255 time=15.4 ms
64 bytes from 8.8.8.8: icmp_seq=11 ttl=255 time=13.9 ms
64 bytes from 8.8.8.8: icmp_seq=12 ttl=255 time=21.6 ms
64 bytes from 8.8.8.8: icmp_seq=13 ttl=255 time=12.4 ms
64 bytes from 8.8.8.8: icmp_seq=14 ttl=255 time=15.3 ms
64 bytes from 8.8.8.8: icmp_seq=15 ttl=255 time=12.9 ms
64 bytes from 8.8.8.8: icmp_seq=16 ttl=255 time=15.8 ms
64 bytes from 8.8.8.8: icmp_seq=17 ttl=255 time=19.2 ms
64 bytes from 8.8.8.8: icmp_seq=18 ttl=255 time=16.6 ms
64 bytes from 8.8.8.8: icmp_seq=19 ttl=255 time=19.7 ms
64 bytes from 8.8.8.8: icmp_seq=20 ttl=255 time=15.0 ms
^C
--- 8.8.8.8 ping statistics ---
20 packets transmitted, 20 received, 0% packet loss, time 19147ms
rtt min/avg/max/mdev = 12.372/18.502/46.634/7.215 ms

yes this works

[upbeat quarry]

turns out I cannot ping 35.154.230.92 either
and that is strange as that IP appears in the output of your openvpn command
could you please redownload your VPN file from THM, run openvpn and provide the full output again?

[quasi escarp]

┌──(unknownguy㉿kali)-[~/Downloads]
└─$ sudo openvpn unknownguy49.ovpn

2026-01-22 22:10:38 DEPRECATED OPTION: --persist-key option ignored. Keys are now always persisted across restarts.
2026-01-22 22:10:38 Note: --cipher is not set. OpenVPN versions before 2.5 defaulted to BF-CBC as fallback when cipher negotiation failed in this case. If you need this fallback please add '--data-ciphers-fallback BF-CBC' to your configuration and/or add BF-CBC to --data-ciphers. E.g. --data-ciphers DEFAULT:BF-CBC
2026-01-22 22:10:38 OpenVPN 2.7_rc5 x86_64-pc-linux-gnu [SSL (OpenSSL)] [LZO] [LZ4] [EPOLL] [PKCS11] [MH/PKTINFO] [AEAD] [DCO]
2026-01-22 22:10:38 library versions: OpenSSL 3.5.4 30 Sep 2025, LZO 2.10
2026-01-22 22:10:38 DCO version: 6.18.5+kali-amd64 #1 SMP PREEMPT_DYNAMIC Kali 6.18.5-1kali1 (2026-01-19)
2026-01-22 22:10:38 TCP/UDP: Preserving recently used remote address: [AF_INET]35.154.230.92:1194
2026-01-22 22:10:38 Socket Buffers: R=[212992->212992] S=[212992->212992]
2026-01-22 22:10:38 UDPv4 link local: (not bound)
2026-01-22 22:10:38 UDPv4 link remote: [AF_INET]35.154.230.92:1194
2026-01-22 22:11:38 TLS Error: TLS key negotiation failed to occur within 60 seconds (check your network connectivity)
2026-01-22 22:11:38 TLS Error: TLS handshake failed
2026-01-22 22:11:38 SIGUSR1[soft,tls-error] received, process restarting
2026-01-22 22:11:38 Restart pause, 2 second(s)
2026-01-22 22:11:40 TCP/UDP: Preserving recently used remote address: [AF_INET]35.154.230.92:1194
2026-01-22 22:11:40 Socket Buffers: R=[212992->212992] S=[212992->212992]
2026-01-22 22:11:40 UDPv4 link local: (not bound)
2026-01-22 22:11:40 UDPv4 link remote: [AF_INET]35.154.230.92:1194

same according to me

I even regenerated

[upbeat quarry]

I am puzzled by this: how can you regenerate your VPN file?
my understanding is that regenerating was possible before THM upgraded their VPN infrastructure 2-3 months ago
check my screenshot: can you share similar screenshot where you highlight the regeneration option please?
that would be very helful so as to avoid confusion further in our conversation

[remote haven]

No, I live in Russia. We have some vpn's blocked, but as far as I know Openvpn doesn't fall under that.

[quasi escarp]

go to networks tab from this. you can also regenerate

[upbeat quarry]

network tab are for THM rooms with networks, you should use that only for the network rooms like https://tryhackme.com/room/breachingad and the other ones at https://tryhackme.com/hacktivities?tab=network

[quasi escarp]

┌──(unknownguy㉿kali)-[~/Downloads]
└─$ sudo openvpn unknownguy49.ovpn

2026-01-22 22:19:28 DEPRECATED OPTION: --persist-key option ignored. Keys are now always persisted across restarts.
2026-01-22 22:19:28 Note: --cipher is not set. OpenVPN versions before 2.5 defaulted to BF-CBC as fallback when cipher negotiation failed in this case. If you need this fallback please add '--data-ciphers-fallback BF-CBC' to your configuration and/or add BF-CBC to --data-ciphers. E.g. --data-ciphers DEFAULT:BF-CBC
2026-01-22 22:19:28 OpenVPN 2.7_rc5 x86_64-pc-linux-gnu [SSL (OpenSSL)] [LZO] [LZ4] [EPOLL] [PKCS11] [MH/PKTINFO] [AEAD] [DCO]
2026-01-22 22:19:28 library versions: OpenSSL 3.5.4 30 Sep 2025, LZO 2.10
2026-01-22 22:19:28 DCO version: 6.18.5+kali-amd64 #1 SMP PREEMPT_DYNAMIC Kali 6.18.5-1kali1 (2026-01-19)
2026-01-22 22:19:28 TCP/UDP: Preserving recently used remote address: [AF_INET]35.154.230.92:1194
2026-01-22 22:19:28 Socket Buffers: R=[212992->212992] S=[212992->212992]
2026-01-22 22:19:28 UDPv4 link local: (not bound)
2026-01-22 22:19:28 UDPv4 link remote: [AF_INET]35.154.230.92:1194
2026-01-22 22:20:28 TLS Error: TLS key negotiation failed to occur within 60 seconds (check your network connectivity)
2026-01-22 22:20:28 TLS Error: TLS handshake failed
2026-01-22 22:20:28 SIGUSR1[soft,tls-error] received, process restarting
2026-01-22 22:20:28 Restart pause, 2 second(s)
2026-01-22 22:20:30 TCP/UDP: Preserving recently used remote address: [AF_INET]35.154.230.92:1194
2026-01-22 22:20:30 Socket Buffers: R=[212992->212992] S=[212992->212992]
2026-01-22 22:20:30 UDPv4 link local: (not bound)
2026-01-22 22:20:30 UDPv4 link remote: [AF_INET]35.154.230.92:1194

without networks tab also I downloaded the normal file. then this only coming

[upbeat quarry]

I have interacted in the past with other users from Russia like here #site-support message, who seemed to experience issues
do you have the option of doing a test with a different network, like some users set up a hot spot with their smartphone just to check the VPN connection through another network

[upbeat quarry]

what is your VM region?

[remote haven]

I need to step out for now. I can do it tomorrow. Can I dm you tomorrow?

[upbeat quarry]

I have just set up my VM Region to Asia Pacific like you and my openvpn output uses a different IP to connect to THM VPN server as per screenshot, i. e. 99.83.242.30 instead of 35.154.230.92 for you Also, my VPN works in the end
I do not know how relevant that difference is though
could you make this test: change your VM Region to US-East or Europe, download the VPN file for that region and run openvpn ?

[quasi escarp]

will do right away

[upbeat quarry]

I do not use DM
please share feedback here
I'll come around about the same time as today 🙃

[quasi escarp]

┌──(unknownguy㉿kali)-[~/Downloads]
└─$ sudo openvpn us
2026-01-22 22:29:32 DEPRECATED OPTION: --persist-key option ignored. Keys are now always persisted across restarts.
2026-01-22 22:29:32 Note: --cipher is not set. OpenVPN versions before 2.5 defaulted to BF-CBC as fallback when cipher negotiation failed in this case. If you need this fallback please add '--data-ciphers-fallback BF-CBC' to your configuration and/or add BF-CBC to --data-ciphers. E.g. --data-ciphers DEFAULT:BF-CBC
2026-01-22 22:29:32 OpenVPN 2.7_rc5 x86_64-pc-linux-gnu [SSL (OpenSSL)] [LZO] [LZ4] [EPOLL] [PKCS11] [MH/PKTINFO] [AEAD] [DCO]
2026-01-22 22:29:32 library versions: OpenSSL 3.5.4 30 Sep 2025, LZO 2.10
2026-01-22 22:29:32 DCO version: 6.18.5+kali-amd64 #1 SMP PREEMPT_DYNAMIC Kali 6.18.5-1kali1 (2026-01-19)
2026-01-22 22:29:32 TCP/UDP: Preserving recently used remote address: [AF_INET]13.216.15.166:1194
2026-01-22 22:29:32 Socket Buffers: R=[212992->212992] S=[212992->212992]
2026-01-22 22:29:32 UDPv4 link local: (not bound)
2026-01-22 22:29:32 UDPv4 link remote: [AF_INET]13.216.15.166:1194
2026-01-22 22:30:32 TLS Error: TLS key negotiation failed to occur within 60 seconds (check your network connectivity)
2026-01-22 22:30:32 TLS Error: TLS handshake failed
2026-01-22 22:30:32 SIGUSR1[soft,tls-error] received, process restarting
2026-01-22 22:30:32 Restart pause, 2 second(s)
2026-01-22 22:30:34 TCP/UDP: Preserving recently used remote address: [AF_INET]13.216.15.166:1194
2026-01-22 22:30:34 Socket Buffers: R=[212992->212992] S=[212992->212992]
2026-01-22 22:30:34 UDPv4 link local: (not bound)
2026-01-22 22:30:34 UDPv4 link remote: [AF_INET]13.216.15.166:1194

no luck

[upbeat quarry]

this is US Region?

[quasi escarp]

yes us east region

[upbeat quarry]

I am a bit lost because in my experience the IP for THM VPN server appearing in the openvpn output (i. e. 13.216.15.166) should reply to ping requests, and here it does not work either

[upbeat quarry]

have you ever been able to connect to THM VPN in the past at all?

[quasi escarp]

yeah I did the entire AoC and before that also 2-3 CTFs

[upbeat quarry]

AoC was in December, so one month ago you could connect to THM VPN with the same machine as today?

[quasi escarp]

yep

that's right

[upbeat quarry]

were you a THM subscriber back then in December?

[quasi escarp]

nope never subbed

[upbeat quarry]

I notice that your openvpn version is 2.7 while mine is 2.6, and my Kali machine is a bit old (like 6-12 months old)
have you upgraded your openvpn, or your complete Kali, since AoC?

[quasi escarp]

yeah may have? is there any way I can downgrade the openvpn?

[upbeat quarry]

I do not know, that would require researching it with Google or AI
the alternative would be to download an older version of Kali
but before that, I would just simply try to reinstall openvpn

[quasi escarp]

reinstalling didn't help as it downloaded 2.7.0

and same output

[upbeat quarry]

on my side, I have upgraded to 2.7 and I can connect to THM VPN as before (Europe as VM region), so I am not sure 2.7 vs. 2.6 is relevant

[quasi escarp]

is this because of subscriber and non-subscriber?

[upbeat quarry]

I doubt very much

@quasi escarp I think THM assigns different VPN servers to subscribers and non-subscribers, with possibly different performance (like latency) , and that could explain why the IP in your openvpn output is different to mine, but the history of THM has always been to allow anybody to connect to the free resources of THM
now, maybe I am naive, but I cannot imagine THM would make it difficult for non-subs to connect

[quasi escarp]

i have been trying and dedicated so much time fixing this. idk wht to do

[upbeat quarry]

can you try to go through another network, like setting up a hotspot through your smartphone, just for a test?

[quasi escarp]

what this means??

[quasi escarp]

damn my college wifi is the goddamn issue. I connected hotspot and it works. you are a life saver bro. thanks

[scenic torrent]

Gave +1 Rep to @upbeat quarry (current: #8 - 1166)

[upbeat quarry]

🥳 🥳 🥳 🥳 🥳

[upbeat quarry]

I am so happy there is an explanation

[quasi escarp]

yeah I just now realized that I did the AoC at home. and now that I am back in hostel I have been only using the wifi which works fine for "everything". that's why it skipped my thought that it might have been the issue.

I should've known better but really I am relieved to know that now I'll not have a problem with this

[quasi escarp]

again thanks to ya

[scenic torrent]

Gave +1 Rep to @upbeat quarry (current: #8 - 1167)

[solar hull]

@upbeat quarry is a real hero 😄

[lost nexus]

hi, I won a PT1 exam for the AOC 2025 it hasn't came up to my account yet. Do I wait or could someone help me out please? Thank you 🙂

[knotty dagger]

hi can someone help me i cannot connect to the vpn network , it was working fine 2 days ago but now nothing work

026-01-22 23:05:28 Note: --cipher is not set. OpenVPN versions before 2.5 defaulted to BF-CBC as fallback when cipher negotiation failed in this case. If you need this fallback please add '--data-ciphers-fallback BF-CBC' to your configuration and/or add BF-CBC to --data-ciphers.
2026-01-22 23:05:28 Note: Kernel support for ovpn-dco missing, disabling data channel offload.
2026-01-22 23:05:28 OpenVPN 2.6.17 [git:makepkg/fa20154d58ca609b+] x86_64-pc-linux-gnu [SSL (OpenSSL)] [LZO] [LZ4] [EPOLL] [PKCS11] [MH/PKTINFO] [AEAD] [DCO] built on Nov 28 2025
2026-01-22 23:05:28 library versions: OpenSSL 3.6.0 1 Oct 2025, LZO 2.10
2026-01-22 23:05:28 DCO version: N/A
2026-01-22 23:05:28 TCP/UDP: Preserving recently used remote address: [AF_INET]166.117.211.42:1194
2026-01-22 23:05:28 Socket Buffers: R=[212992->212992] S=[212992->212992]
2026-01-22 23:05:28 UDPv4 link local: (not bound)
2026-01-22 23:05:28 UDPv4 link remote: [AF_INET]166.117.211.42:1194
2026-01-22 23:06:28 TLS Error: TLS key negotiation failed to occur within 60 seconds (check your network connectivity)
2026-01-22 23:06:28 TLS Error: TLS handshake failed
2026-01-22 23:06:28 SIGUSR1[soft,tls-error] received, process restarting
2026-01-22 23:06:28 Restart pause, 1 second(s)
2026-01-22 23:06:29 TCP/UDP: Preserving recently used remote address: [AF_INET]166.117.71.4:1194
2026-01-22 23:06:29 Socket Buffers: R=[212992->212992] S=[212992->212992]
2026-01-22 23:06:29 UDPv4 link local: (not bound)
2026-01-22 23:06:29 UDPv4 link remote: [AF_INET]166.117.71.4:1194
^[[1;13B2026-01-22 23:07:30 TLS Error: TLS key negotiation failed to occur within 60 seconds (check your network connectivity)
2026-01-22 23:07:30 TLS Error: TLS handshake failed

[upbeat quarry]

can you ping 166.117.211.42?

[knotty dagger]

yes i can

[lofty latch]

Kindly check on this room https://tryhackme.com/room/uploadvulns.

All vhosts are just redirecting to the default page even if you already added domains to /etc/hosts

[quaint scroll]

I was trying to purchase a monthly TryHackMe subscription. I entered all my debit card details correctly and successfully completed the OTP verification, but the payment was still declined.

My card is active, not expired, and I am based in India. Please let me know if there are any issues with debit card payments from India or if there is an alternative way to complete the subscription.

Thank you for your support.

[rich tiger]

did you activate your card for international payments ?

[quaint scroll]

yes its activated and working fine on other platforms

[rich tiger]

i got the same problem when i was doing the payment.

so i asked my frd to do it he did using the credit card

and the payment is done

try using credit card once .

[versed oar]

I think the answer is wrong here in the room https://tryhackme.com/room/splunkexploringspl

[teal condor]

Hey this problem wasted my 2days time, at last I opened this discord account that I never wanted to use. but there this bot on site is so stupid no option to write my message just useless slections are given. I am getting this error below:

The number of connections to this computer is limited and all connections are in use right now. Try connecting later or contact your system administrator.

(wanted to share screenshot, but no option showing for this) @THM staff

[upbeat quarry]

issue reported several times in #1333993673381253162 and other channels
TL;DR: restart the target VM, it will work eventually 🙃
make sure you clear browser cache if you use the same browser for each attempt

[upbeat quarry]

the previous time it worked, i. e. 2 days ago, were you using the same network to connect to THM VPN?

[scenic stream]

on splunks

[scenic stream]

uhh the vm closed on its own

[untold parrot]

Issues with https://tryhackme.com/room/uploadvulns:

I have followed the steps in Task 1 and my hosts file is updated with the correct ip adresses and hosts according to my VM instance on tryhackme.com, but still (and i have tried this several times from several computers where i did the same setup.) ive tried with vpn (where i am now,) and with the attackmachine. Still the same problem. It seems like the virtualhosts on the VM is not correct set up, can someone have a look at this ?

[upbeat quarry]

just go up a few messages: #site-support message

[untold parrot]

so the solution to this from thm`s end is just the standard customer service reply? just reboot it should work? Ive tried this countless times over a long period (december -> today) and it has not worked once

[upbeat quarry]

this space is community support by THM users like you and me
you can reach out to THM customer service, which works through email and the chat bubble
about the answer earlier, realize it is not a standard answer from me: it is the work around that will allow you to use the room

[untold parrot]

nono i get that..

[upbeat quarry]

another workaround is for you to use my instance for the room at 10.80.188.142, which is good for a bit less than 2 hours (I will not touch it while you interact with it)
that will work if your VM Region is Europe
if your VM Region is US or Asia, I can change region too and provide another IP
BTW, the first instance I started had the same problem like you had, hence I had to terminate it and start a new one
critical for the success is that you clear cookies and cache if you use the same browser between several attempts

[untold parrot]

Thanks for all help.. the first suggestion did actually help. wierd but it did. The only difference from my previous sessions trying to do this, is that now i had another try directly after the first session instead of waiting a couple of hours.. but that fixed it. thanks

[scenic torrent]

Gave +1 Rep to @upbeat quarry (current: #8 - 1168)

[lament drift]

soc2 page is loadding error

Secure Connection Failed

An error occurred during a connection to vnc.tryhackme.tech. PR_CONNECT_RESET_ERROR

Error code: PR_CONNECT_RESET_ERROR

The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
Please contact the website owners to inform them of this problem.

Learn more…

[remote quartz]

Hi, kindly check Compromised Windows Analysis, the machine associated with it is having a fatal error using the AmcacheParser
"A fatal error occurred. The required library hostfxr.dll could not be found."

[idle patrol]

Hi, I'm having an issue with the Windows Fundamentals 1, Introduction to Windows page. When it says to use the machine to remote connect to the given IP address using the given username and password. I am not able to do this. I entered the IP address, username, and password just fine. However, when I approve the connection it says that someone else has connected and logs me out. I just wanted to check if I was doing something wrong, or if the system was glitching.

[sharp terrace]

Hello, I am having target box issues on Active Directory Basics Task2 Windows Domains. I have attempted several times to deploy the AD and it keeps freezing at the "Please Wait for the Group Policy Client" load screen. Is this a physical layer laptop issue on my part or is there an issue on THM side. (also, I am using a personal VPN to access the internet which hasnt proven to be an issue up to this point..?) thank you all in advance

[upbeat quarry]

if you are using the Windows GUI of the target VM with Remote Desktop Connection utility to RDP into the target VM, I am getting the error as per screenshot, which I think is normal
what you can do however is to RDP from another box, like THM AttackBox, using a RDP utility like Remmina
Also, if you are using your own VM for that, instead of THM Attackbox, make sure you start THM VPN first

[idle patrol]

Thank you much! I am only using what is in the website. I am quite new to this.

[scenic torrent]

Gave +1 Rep to @upbeat quarry (current: #8 - 1169)

[idle patrol]

How do I find Remmina? I did not see it in the tools section.

[upbeat quarry]

check this past message about Remmina in THM AttackBox: #room-help message

[spiral ridge]

Hi! I made my account using LinkedIn, trying to sign in and theres no option to sign in with linkedIn anymore. I tried on my laptop and desktop same on both. Anyone else run into this?

[idle patrol]

Thank you!

[scenic torrent]

Gave +1 Rep to @upbeat quarry (current: #8 - 1170)

[vivid tinsel]

Is there anyway I can make a ticket or talk to a staff member privately, I got a question about my account

[limpid ether]

Did anyone who was having problems with using the attackbox on the "Breaching Active Directory" room figure out what to do? I am using the attack box which I launched from the room and it cant even ping the DC (10.200.70.101). breachad doesnt show up as a network interface. I ran the "tryconnectme" command and followed what it said but am still unable to connect. Would appreciate any help pls

[upbeat quarry]

what is the name for the VPN file you provided to tryconnectme?

[limpid ether]

breaching_ad_v2

[limpid ether]

it gave me the log file and its showing the TLS handshake failed. Not sure how to trouble shoot that though.

[upbeat quarry]

just gone through the tryconnectme procedure, but it failed on me several times
we can go through a work around

[limpid ether]

Got it to work by logging into the website, downloading the .ovpn file from there, and using that to connect. Thanks for the help though! :)

I see a few people have had this problem the last few days so maybe someone should look into it. normally it's not a problem since I use a kali VM on my desktop but I'm working on my laptop right now and need to use the attack box

[upbeat quarry]

that is indeed the work around to use 🙃

[upbeat quarry]

for account-related question, you should use email

[west chasm]

TryHackMe's Email

TryHackMe's support email address.

​

[e-mail]

TryHackMe Socials · Jan 23, 2026, 10:01 PM

[vivid tinsel]

Thank you !

[ripe schooner]

Hey im using ubuntu 20.04 and while trying to connect to the vpn network by .ovpn and it return error -> "Options error: Unrecognized option or missing or extra parameter(s) in us-east-1-USER-regular.ovpn:10: auth-user-pass". I already tried change the vpn location and regenerating the .ovpn but return the same error. Also i tried a solution that i saw online "touch auth.txt
nano filename.ovpn
cut out the whole <auth-user-pass>...</auth-user-pass> bit (cut don't delete, you'll need the inner text)
Where it says auth-user-pass (without the <>) add a space and the name of your file (auth.txt in my case)
Save and exit file
nano auth.txt
Paste in the clipboard, remove the <auth-user-pass> and </...> plus any newlines and preserve the text order
Save and exit
sudo openvpn filename.ovpn". Please helpp

[silk sigil]

I purchased a Premium account for 1)Better coarses and 2)Because it said the VM would be faster. My VMs keep crashing/reseting and are slow

[upbeat quarry]

you probably have openvpn 2.5
this past message worked for me and others: #site-support message

[edgy cloak]

Hello, i don't know if it's the good channel but i need to talk to someone to send my invoice please, it doesn't appear through the subscription portal, it's very urgent, thanks

[west chasm]

TryHackMe's Email

TryHackMe's support email address.

​

[e-mail]

TryHackMe Socials · Jan 24, 2026, 10:17 AM

[edgy cloak]

ok done thanks

[upbeat quarry]

you should address your request to THM Support via email at the address above
also, please note TryHackMe Support Hours: Monday to Friday 9 AM - 5 PM (UK Time)

[wind wedge]

If you check in manage account. In your VM region is it set to the closest region?

[lofty latch]

It seems that couple machine IPs doesn't work. This IP worked 10.49.188.25 so i guess keep resetting the machine until you get this IP

[upbeat quarry]

another user had the same issue as you just a bit after you posted yours
check here how it worked for them restarting the target VM: #site-support message

[hardy cliff]

Hi there I'm trying to verify for the SAL-1 but I keep getting this error when I click "Star Verification"

Ive tried several times, also in different browsers but the same result

[vivid tinsel]

Is there anyway I can get my paths reset ? Took a long break, need a refresher if its possible please.. Much appreciated

[upbeat quarry]

afik, you can only reset one room at a time

[vivid tinsel]

damnn so theres no way of resetting the whole path ?

copy thank you though

[stoic forge]

Can you join rooms if youre on mobile device?

[stoic forge]

Is there an android app?

[kind geyser]

are there issues with leagues this week i should be in sapphire but stuck in bronze

[sick forum]

I don't think so. I think you need a pc

[ripe schooner]

So i could solve doing this in the link plus substituting the line data-ciphers AES-256-GCM:AES-128-GCM wit only cipher AES-256-GCM

[little flint]

Did the Cold Start event end early? I just completed a room that would give me a ticket and I didn't receive a ticket. Also, the display for the tickets isn't showing on my dashboard anymore

[lean grotto]

Same here. Afaik, it was supposed to end tomorrow (sunday)

[vagrant sequoia]

Hi! The TryHackMe website automatically renew my annual subscription using the credit card on file that I no longer use. Please cancel that subscription. I do not want that credit card to be charged. Please help.

I will contact my credit card to dispute this charge as well.

[unborn tapir]

I thought the cold start event ends on 26th

[sour zenith]

Contact support

[brittle portal]

I'm fairly sure the room "Linux privilege escalation" in the jr penetration test path is borked. The target machine doesn't have the GLIBC library and the task wants us to execute compiled c code on the system. What's the proper place to report this sort of thing?

[sour zenith]

Is this the python2 script? Can you be more specific

[upbeat quarry]

thanks for the feedback: very useful for next time this issue comes up again

[scenic torrent]

Gave +1 Rep to @ripe schooner (current: #3569 - 1)

[brittle portal]

Oh, apologies! It's the NFS task. I also have a post in room help

Here

[simple beacon]

Hi, same issue here.
FlareVM freezes after 1min

Restarted the VM and it works now

[icy blade]

Also using the VPN of my region and with Windows RDP helped a lot in my case.

[weary spindle]

Only via email

[rotund patio]

+1 was very smooth for me

[feral adder]

Can someone connect me with the THM team member who is looking into partnerships, marketing or the owner (@deep trellis ), we run a non profit organization from past 4 years and training students to learn cybersecurity, need a little support here.
Thanks.

[scenic torrent]

Gave +1 Rep to @deep trellis (current: #126 - 82)

[teal wyvern]

damn is it possible to put the challenge filters in query string? 😭

everytime i go back i have to reapply filters everytime

[broken condor]

has anyone else been having connectivity problems all day?

my boxes keep going up and down. they'll be on for just a second and my scans fail because it's so erratic

tried refreshing the vpn pack, no fix

i can't get a consistent connection at all

wait, i think it's fixed

[fervent fable]

My account is stuck in a login redirect loop.
Even /contact redirects to /login.
Google auth succeeds but session fails.
Can a staff member reset my auth mapping?

Additional detail:

When clicking “Continue with Google” the flow goes:
/login → /login/two-factor → /login
It appears the 2FA challenge cannot load due to a broken session.
I have Google Authenticator enabled on the account.
Likely requires temporary 2FA disable or session reset.

[silent jewel]

Hi! I submitted a CTF about a week and few daya ago and it’s still showing “Submitted”.
anyone here knows?

[upper nova]

If this is incorrect channel please direct where I should of asked 🙂

question:

website

Learn->Walkthrough

example i search
"Wireshark"
/ filter for easy.

the first 3 are

Wireshark 101
Wireshark packer operations
Wireshark the basics

Is there a feature anywhere that tells me if any of these are within a certain learning path already? eg cyber 101 / SOC 1 ?

[ember osprey]

Ctrl+f 🙂

Or go to Edit > Find Packet

Select packet bytes and String options

Search for your desired string 🙂

[ember osprey]

It can take up to a year for it to get evaluated for public release

[remote depot]

Anybody know how to get your certs on your profile for this discord? Sorry if this is the wrong place to ask. I tried looking and couldn't find it.

[ember osprey]

Which cert ?

[remote depot]

Sec+

I'm in the middle of taking 2 more so I wanted to know if there's a process to verify them as well.

[ember osprey]

Send me cert proof in DM , after confirmation I can apply your role 🙂

[scenic torrent]

➕ Gave the role Sec to vidarr8302

[ember osprey]

@remote depot Congrats on your cert. 🙂 . Keep up the good work

[remote depot]

Thank you! 🫡

[scenic torrent]

Gave +1 Rep to @ember osprey (current: #1 - 6080)

[finite raft]

Hi, my work would pay for my PT1 certificate but the Invoice needs to be adressed to my work and not to my name. If I login to my account and buy the voucher with a credit card will it be issued to me?

Or is there a way for a company to buy a single voucher code?

[tepid sentinel]

hi guys , my machine keeps shutting down for no reason

I tried reconnecting from my account but it just keeps happening after few mins inside of the machine it just shuts down , this delays my progression since I have to start if again every few minutes

[raw abyss]

hey guys
HAVING A PROBLEM with a VM on a MONIKER LINK - second vm just freeze and giving time out

[severe sail]

hello how can i change my country i didn't find any option (i want to change my country)

[west chasm]

Changing your country's flag

Article Link

https://help.tryhackme.com/en/articles/6611897-changing-your-country-s-flag

Jan 27, 2026, 11:57 AM

[vital lynx]

Options error: option 'auth-user-pass' is not expected to be inline . Wtf is this error i cant connect via openvpn..

[weary spindle]

You may need to re download your VPN file

[vital lynx]

you have no idea how many times i did that and diff regions and files ...

i even opened a ticket to support still no answer .. i cant use rooms and machines without this .. basically i am blocked out..

and i cant work with laggy uncomfortable Attackbox

[pale thunder]

Anyone else getting a 500 error when trying to join any room?

[plush girder]

No error 500, but either I get a freezing VM, either a random shutdown for no apparent reason. :/

[vital lynx]

they updated site december 2025 or november was it.. and naw errors everywhere ...

it was working properly before wtf..

[pale thunder]

Seems something is wrong for sure then on the server side. I've done all i can, even talked to the "TryHackMe Bot"

Hope they fix it ASAP. I have very limited time for studying and multiple times now when i have allocated time for THM i end up with errors 😅

[vital lynx]

Openvpn errors on config file .. for the region and 500 error on rooms .. etc

[plush girder]

Same here, friend. I am literally chopping bits and pieces of my schedule to even finish a room! 😢

[vital lynx]

Ye same i freed 1 weeks of my time i escaped city went to my village for quite time and hacking and naw this shit

[plush girder]

Tried both OpenVPN and AttackBox.

With attackbox seems to behave a bit nicer, but doesn't resolve the problem completely.

[vital lynx]

Attackbox lagged last year too it sucks .. most of the time

[pale thunder]

Truly sad 😞

[vital lynx]

i wait few days probably or till next month some day of it ..

[pale thunder]

I will probably do the same. Even though i recently upgraded to premium and would like to keep up my streak. I can't have this happen as it is now.

[vital lynx]

then probably move to other platform or smth .. but i belive it will be resolved or at least to answer my Ticket to support !

there is 1 simple rule in tech and engineering if it works dont touch it .. ! NEVER EVER !

[pale thunder]

Haha, this is true 😂

And even then we have dev, staging and production environments for a reason

[vital lynx]

they touched it ! and i spend all day try to config stuff i am not supp think problem is in me or in em i am still not sure even blah it worked befor wtf man..

[pale thunder]

But might not be that easy in this situation. I really appreciate the platform they made but this is just next level annoying 🙁

[vital lynx]

i told you they were fine even site interface is amazing it was working .. but they got update frenzy they touched it ..

well i guess it would have happened sooner or later

i go play wow , watch anime i guess

[upbeat quarry]

this may help: #site-support message

[lofty latch]

SSH Doesn't work. Only on attack box. Can't even ping target machine.

https://tryhackme.com/room/linprivesc

[vital lynx]

yep that fixed it .. at least ping works and on my account VPN section panel says i am connected tho on the room i am joined access machines panel is red saying not connected. But ping works so.. ! thx alot ! this lost me a day ..

[scenic torrent]

Gave +1 Rep to @upbeat quarry (current: #8 - 1182)

[weary spindle]

Rebooted the machine?

VPN ok?

[lofty latch]

3rd machine. 2 vpn redownloads. Machine IP only discoverable from thm attackbox

[weary spindle]

Which region?

[normal escarp]

I want to contact support to restore my streak as I was on vacation and then busy for a couple days and I lost my 170 days streak. There's no way to do rooms to restore streaks.

I tried to look for support but I'm not sure if I'm blind but I don't see contact or support button anywhere on site

[upbeat quarry]

https://help.tryhackme.com/en/articles/6596150-how-do-streaks-work

[normal escarp]

Thanks

[proper mauve]

Hello, how do I change the email address for my account? Its grayed out in my account settings. I've also tried creating a ticket but I cant start a new conversation with the help bot for some reason.

[digital venture]

Hello, i won a 1month thm sub from raffle, i have already a subscription can i give it to my friend, will he be able to reedem it?

[pale thunder]

Still error 500 when i try to do rooms 😢

3rd computer i am trying on as well

[upbeat quarry]

which room for instance?

[open rapids]

Hello, I have an issue using the VPN for the Active Directory rooms. I connected the attack box and the vpn for the network exactly like the first task said to, but when I finished the room and went for the next one, the previous vpn persisted through the new attackbox instance, making it impossible for me to connect to the next network.

[pale thunder]

Seems like all of them. Windows Fundementals 1 for instance. But i've tried multiple rooms at random and on all of them the same happens

[open rapids]

By the way, I even tried regenerating the file and downloading it to use my own machine, but it doesn't work either.

[upbeat quarry]

when you mean "joining" a room, do you mean actually pressing the Join button?

[pale thunder]

No i dont even get that far

When i try to enter a room it just instantly goes to https://tryhackme.com/500

[open rapids]

I had this issue a couple of days ago. It sorted itself alone, but I kept spamming the refresh page and it worked eventually.

[pale thunder]

Been having it all day 😅
Btw i am sorry but i am not able to answer your question

[upbeat quarry]

so this happens when you browse to https://tryhackme.com/room/windowsfundamentals1xbx for Windows Fundamentals 1, right?
screenshot shows what I am getting, while you are getting 500, right?

[pale thunder]

Correct. I have also tried using the link https://tryhackme.com/room/windowsfundamentals1xbx but still goes to /500

[upbeat quarry]

what is your browser?

[pale thunder]

Chrome. Cache has been deleted on all 3 computers without luck

[upbeat quarry]

I suggest you disable all browser extensions for the moment, and try again

[open rapids]

Yeah it persisted for a 1-2 days on my side, but it sorted itself out. I remember it crashing every little while. Hopefully, it gets sorted out alone, as I can't tell you I did anything on my part to resolve the issue.

Also don't worry about my question, this was more aimed at the staff, as I believe an internal error is happening somewhere.

[glass thistle]

I am currently taking the PT1 exam and am unable to access the AppSec target.

Details:

Exam: PT1 (Web Application Pentest – TryBankMe)

Target: 10.200.150.100

Network state shows Healthy & Active

I have tried AttackBox (multiple restarts and full lab reset)

The web application does not load in the AttackBox browser

curl and browser access to http://10.200.150.100 consistently time out

I have waited sufficient time after resets and ensured only one connectivity method is used

It appears the AttackBox is not properly routed into the AppSec/DMZ network, despite the lab showing as active.

Could you please:

Reattach or reprovision my PT1 lab network
or

Advise on the correct fix if this is a known PT1 infrastructure issue

Thank you for your help.

[pale thunder]

Same thing happens. I tried it earlier today after the bot suggested it and again now

[glass thistle]

@west chasm

[upbeat quarry]

would you have the option of using a different network, like setting up a hotpot with your smartphone just for a test?
[back in 30 minutes-ish]

[pale thunder]

Already tried 😅

Don't worry about it @upbeat quarry. I really appreciate your help and you taking the time but seems like there is not gonna be any studying for me today 🙁

[open rapids]

@west chasm The vpn server name Jr-Pentester-AD-v01 shouldn't even appear at this point as I already finished the room and left it just to make sure. As you can see, the other vpn server name doesn't appear because the instance was terminated.

[pale thunder]

One more piece of information. I tried the brave browser as well. No Luck.

[upbeat quarry]

sometimes error messages appear in the Console tab of the Dev Tools that could provide a clue, but often there are so many message that the challenge is to understand them (these days I would just simply throw them at ChatGPT and see what comes back if you want to follow that path)

[pale thunder]

Yeah i checked that and again now. Same as before 😅

Dont need chatgpt for this one

[short stream]

@cold owl You might wanna correct the Linux File System room , i was trying to submit the flag for the modification time and date which was around 2026, which is appearing after #stat authorized_key but it's not wrong and then found a writeup online with a flag with time from 2024 and that one worked and i thought it might be an update flaw, Thank You!

[scenic torrent]

Gave +1 Rep to @cold owl (current: #1206 - 5)

[upbeat quarry]

can you share the part of the world you are connecting from?
not really necessary, but my thinking is the following:

• THM uses a CDN with AWS whereby you connect to an AWS location close to you where you are when you want to access THM resources (THM web pages, THM AttackBox, THM target VM)
• my thinking is, if the 500 issue relates to your location, you could connect through a classic VPN (NordVPN, ProtonVPN, etc.) to, say, a location in the UK or the US and then try to access THM, fooling the system into thinking that you are from the UK or the US: that would result in accessing THM resources through a different location on AWs

@pale thunder FYI: ProtonVPN has a free tier

[pale thunder]

Norway.
So i am pretty close to eu-north-1, eu-central-1, eu-west-1 and eu-west-2.
Would think it would switch me to a working one if that was the case? Seems like pretty basic redundancy 😅
But ill happyly give ProtonVPN a shot

[upbeat quarry]

well if there is an issue on the AWS POP for Norway, I would say it is worth a shot

[pale thunder]

Already on it 🫡

[pale thunder]

Connected to the netherlands and still the same issue. I tried UK but appearently thats not part of the fre tier

I,m gonna call it a night @upbeat quarry. Again thank you for taking the time and for all your help. Too bad we didnt get a win today!

[scenic torrent]

Gave +1 Rep to @upbeat quarry (current: #8 - 1183)

[celest flicker]

i think there is an issue with streak calculation. I solved some rooms these days, and it seems my activity was ignored

it is not a big issue for me, i occasionaly do somenthing on tryhackme

it was just weird not seeing the value incrementing

[uneven jacinth]

I can't connect openvpn on windows.

where can i create ticket?

[silk galleon]

Question: Is there a way to leave or reset progress on all uncompleted TryHackMe rooms simultaneously?

[ember osprey]

No , only individual room progress

[gentle hedge]

My computer was recently hacked "for doing stupid things," and they installed Trojan malware on it. Now that there's no way to continue using the laptop this way, I decided to nuke it, as several people in this community suggested.But I'd like to know if I should still reinstall Windows 11, or if there's a better alternative to get into the world of hacking. Even so, it can be done better than in Windows 11. Thank you for your attention.

[sterile oxide]

Hello, I am trying to finish the linux module but its stuck at 96% for room 1 and 2 even though i finished everything

[weak plover]

What happened to the "Skills Meteric" widget?

[upper beacon]

fix all language in thm room to be unambiguous when translated

[frosty quail]

Hello, is it just me or did you also struggle to connect to the target VM via SSH using Remmina client, on Task 3 called "PowerShell Basics" in the Windows PowerShell room?

[pale thunder]

@upbeat quarry Hello. Just wanted to give you an update. I am having the same issues today so i decided to create a new account with a different email but still on the same computer and network.
The new account works prefectly and it is not even a paid account...
So my original account for some reason is beeing blocked from doing rooms?

[upbeat quarry]

thanks for the update
I wonder whether something went wrong in the processing of your upgrade to premium, which is unknown area for me
how long ago was the upgrade to premium? I have a feeling payment processing may sometimes take a few hours, possibly a day or two, I think
I would not waste too much time on Discord with this, and would send right away an email to [e-mail], as only THM staff deals with account issue (you can also create ticket via the chat bubble on THM web pages)
response time with THM support can be days, I hear, however you should not send multiple emails about the same issue, as you would be sent back to the end of the queue each time
hopefully things get sorted out quickly, and it would be cool if you could share here the root cause at the end, so it can be used as a reference for similar issues next time 🙃

[scenic torrent]

Gave +1 Rep to @pale thunder (current: #3585 - 1)

[pale thunder]

I upgraded on the 14th of January, so about 2 weeks ago.
It all worked fine until 2 days ago, even the premium rooms. But as you say it's outside the scope of what discord can help with at this point. I submitted a ticket 2 days ago now, but yet to hear from them.

I would want to update them with all this new information but i seem unable to. Also afraid to send a new email in fear of ending up further behind in the queue. 😅

[twilit sentinel]

hey

If anyone has a voucher available, I would greatly appreciate it if you could share it with me.

[pale thunder]

@upbeat quarry Now everything works again suddenly. No update from the support ticket though so i have no idea what caused or what fixed it. 😅

[solar temple]

Sorry if this is the wrong room, but if we lost access to authenticator for log in but have recovery codes, where do we put those in to log in?

[gusty python]

Would be nice if there was some sort of test exam, maybe just 4-10 questions, to see if you're ready to take SEC1. And to see what kinds of questions it has.

[opal pecan]

Hey Tom, Its a fair request. The questions however in the exam reflect the Cyber Security 101 path content and questions. it may be more for others to comment on but I feel the difficulty will not be any individual question or topic (it will be very familiar to the room content and questions). I think the difficulty will be more likely a test of if you understood what was taught in that room and path to a level that you can apply those same concepts to a new scenario. i.e. Did the topics and concepts sink into long-term memory.

[gusty python]

Gotcha. The question stems from having finished the path, and a lot of rooms where just touching upon a subject. More introducing it to let you know, hey this exists, rather than really knowing how to use a tool yourself. E.g. https://tryhackme.com/room/flarevmarsenaloftools shows a lot of tools, and has you perform one or two questions with each of them, but that's not close to enough to have the tools really stick. It's more that I'll recognise them next time I'll see them, but I won't understand them in a way that e.g. Burp is explained having multiple rooms.

So I was wondering, will it ask about these more "obscure" tools looking at the learning path, or will it focus on the more important tools that got more attention like Burp, Metasploit, the topics that were decently covered

And will it guide you in the same way as the tasks, e.g. "Open up ...bin in PEStudio, what is the value of ...?", or just "What is the value of ... in ...bin?", where in the second question style you'd need to know to use PEStudio

[mortal dragon]

its giving an error while accessing virtual machines its same with all rooms

anyone facing the same or is it only with my account

[opal pecan]

@gusty python I see what you mean, there will be questions on using tools but the level of detail you go into in the use of those tools won't be any higher than what's expected or thought in the rooms themselves. it won't necessarily be guided either so there won't be instructions to open up and do task ABC. it will be more a scenario where you're engaged on a contract for a fictitious customer and they've asked you to perform some tasks. then there's questions provided to demonstrate you have done those activities. So it is testing applied knowledge. there may be some questions there that really stretch some people. if they separate those who get an A+ grade from a passing grade, but our intension is that if someone had followed the path and learned/understood what it taught, they will pass.

[gusty python]

Sounds good, and I guess you're allowed to use Google to some extend? Since that's also what you could do in a real life situation. In that case I might try and start it tonight

[opal pecan]

Yep, you can use Google. you can use your notes. Each section (or contract in the exam storyline) has a time limit taking effort to plan your time carefully is worthwhile.

[stiff dust]

Hello Guys
How Are y'all doing ?

I created a room since last year, yet, no review, still no response from THM
I wrote to THM through three different ways, but no answer
Can anyone provide me with some hint, or a way to contact thm ?

[gusty python]

Doing the exam now. It's a bit worrysome that the machine initialization takes 6+ minutes for both first machines, which is more than 10% of the time available..

Started it the second I started the room because I understood it could take a while. It's still going

Should I refresh the page?

[opal pecan]

We had looong discussions around that topic 😬 . We did include time in the overall exam to allow for the machine to power on. You shouldn't need to refresh. it should come on when it's ready.

I hope you didn't find a bug 😲 how long have you been waiting?

[gusty python]

7 min now

So 38 left with no questions answered 🙁

It's kinda stressing me out, this won't cost me 100 dollars will it 😅

Going towards 10 min in

The overall exam time wont help if I dont have time for this section left

Closing the site or refreshing both don't help

11 min waiting now

[opal pecan]

@gusty python don't get stressed out. I'm going to talk to the team. that seems too long to me. Maybe there's some peak infrastructure issues right now. I'll make sure we sort this out for you. can you try the contact support button within the exam and report it for formality.

[gusty python]

I will

[opal pecan]

let me DM you for your TryHackMe username

[slender rock]

is it me or the thm website bugging ?

[upbeat quarry]

cool and so happy things seem to be OK for you now
just like you, I do not know how to interpret this whole situation though
happy THM forward 🙃

[rich gull]

Hey all, been doing advent of cyber day 10, and when I run the Syslog_CL query, it shows zero results. Even expanding the time range doesn't change the outcome. Anyone know why this is happening?

[naive void]

Is tryhackme sending surveys? I have received one and I took the time to review mail details to investigate if it was legitime which it looks to be. Then I took the time to complete the survey, which is a Google Form, but it only works up to step 3 and it can't be finished. No error prompted, but repeats step 3 again and again.

[limpid fractal]

is anyone having problems with tryhackme premium openvpn servers? in the past 1-2 weeks i keep getting disconnected and reconnected. this wasnt an issue with a free account tho

[naive dust]

cant login , Magic link wont work either , it shows me always the Login screen any ideas how to fix it ?

[naive dust]

Using firefox , with chrome i can sign in

[plush girder]

Hey, ppl!

Anyone else having a problem with leagues' points accumulation and ranking?

I have completed 1 room and I started 2 others (completely new rooms - no reset progress from previous ones) and neither my league points changed, neither my ranking. Only thing changed is my streak.

Well, tbh ranking decreased! 😅

I opened a ticket; just wanted to know whether I am the only "lucky" one here! 😅

[worthy nova]

Something wrong with skill matrix?

Senior´s graph looks more "full" than Mid Level?

Not that its something important, i was just suprised to see that kind of "bug".

[stoic palm]

No, it's correct. More red = more knowledge

[worthy nova]

Then senior should have less red than mid level or no? Its skill metrix of a user so it would make sense that If user is Mid level, they get more red in Mid than in Senior level

[stoic palm]

No, it goes like this: junior -> mid -> senior

[worthy nova]

Yea exactly.

My thought was

If you have Red teaming as a junior on 100 you would have 50 Red teaming as Mid and 10 as senior? Thats why it looked wrong to me. But if its right, its right 😅 mb

[stoic palm]

But that's not what is visible on the screenshots you sent

[worthy nova]

It is - Senior have more "points" in my screenshot than "points" on Mid Level

[stoic palm]

How this

looks more full than this?

am I missing something? xD

[worthy nova]

How can someone have less points in Mid level than in Senior level if Senior is higher? 😄

Its like having less points in junior red teaming and clicking on Mid level and having red teaming on 100%

Or i am missing something xD

[stoic palm]

Oh noo, those levels are based on the difficulty of the rooms

select level and then click one of the categories, it will list you the rooms

so for mid level, the more "mid" difficulty level rooms you do the more matrix will fill

[worthy nova]

ah there we go 😄 it really was my bad

[stoic palm]

all good, I agree it might be confusing

[covert wind]

@austere horizon On https://tryhackme.com/access, I'm trying to regenerate the config file for an AD room but the drop down doesn't display the list. Can you help with this issue?

[frank geyser]

I too, am having this problem

[covert wind]

yeah I'm not sure what is going on ...

what is the ping for THM staff here? @real atlas @austere horizon

[austere horizon]

There's none, it's not allowed.

[frank geyser]

From what I've gathered, the AD room is very temperamental, since I've found threads from years ago about it

[austere horizon]

Pretty sure it's a browser problem.

[frank geyser]

Tried Firefox and Edge, same issue

[covert wind]

having issue on Chrome here

so should we just wait? or what do we do from here? 🙂

[austere horizon]

Oh is this widespread?

[open rapids]

Is anybody from thm up ?

I'm having an issue in the pt1 exam, the AD host is down :/

[covert wind]

AD down during your PT1 exam? how are you going to get compensated for the lost hours?

[open rapids]

I don't understand what's happening, on the dashboard it says the VM are healthy. But when I ping 10.200.150.20, it doesn't reply.
At this point, I don't even know, the timer is running out...

[sick forum]

I would email [e-mail] or use the chat bubble on the site to make sure you get to an actual staff member. I'm not sure how often they check discord

[open rapids]

Already done, I hoped writing in discord might accelerate the process, or maybe get feedback from someone who had the same issue

[sick forum]

okay good

[little flint]

Anyone else's streak day not moving today?

I answered 2 questions so far and it hasn't recorded I did any activity today

[torn idol]

Attn Moderators, can someone eject this gentleman from your srv? It seems like a scam in the making

[covert wind]

did you get any response from THM support yet?

[open rapids]

Nah, I did some digging and they won't be available until 9am UK time, so my exam is basically failed, since I couldn't find 2 vulns in the webapp (20% gone) and the AD section is down, so 36% gone as well

[torn idol]

You don't have a reset ability?

[open rapids]

Already tried it so many times it's on timer as well lol

[covert wind]

oh, that is a big chunk.. I hope you get another chance for the AD part at least

[open rapids]

I doubt it, got work tomorrow, even if they update my timer, it will run out or not leave me with enough time to do the AD section.

[covert wind]

I think there is some fair space for negotiation though. If that happened to me, I would def appeal

[open rapids]

I would, but I don't know how they'd reply. Tbh now I'm just exhausted after the last 2 days spent grinding on this. We'll see how it goes tomorrow, hopefully something can be done

[solar hull]

thats why you don't interact with strangers on the internet 😂

at least he didn't force you to download a cryptominer

[torn idol]

Awww. But i would totall y have fun trying ot get howto's to get that running on my amiga; )

Could you imagine how long of a process that would have taken

Okay im trying to save it, but it wont let me save to dsik. How big is this file can i putt his on the same double density disk i boot with?

Hold on i need to switch floppies back, its telling me to put the first disk in

[solar hull]

are u in the right chat? 😅

[torn idol]

@solar hull I ask myself that question more often then you'd like to think, mostly when they start using vernacular that would not be old enough to drink or smoke

@solar hull Could you imagine trying to work with someone like that ... how long would it take you to realize theres a fundamental disconnect

[solar hull]

@torn idol yes of corse its nomal

[torn idol]

@solar hull Whats normal, writing programs to multiple floppies on an amiga?

Sadly, you got me there

[solar hull]

@torn idol i totally lost it bro 😂

i go and install a cryptominer now

[tawdry orbit]

If you hack it long enough, you'll get guru meditation

[gusty python]

Just finished SEC1, how long does it take before the cert shows up on my profile?

[austere horizon]

It's not publicly shown yet.

[gusty python]

No I see that 🙂 The question is why and/or when?

And do you get Discord badges/tags for the highest cert currently achieved?

[mighty yew]

Hi

[austere horizon]

@tawdry orbit

[austere horizon]

If you request it.

[mighty yew]

Why i am getting an error like this- You do not qualify for the UnixGuy exclusive offer. More great deals are coming soon!

I am trying to buy the sec1 cert at 40% off

[austere horizon]

Do you have an active sub?

[mighty yew]

Yes

Ok wait nvm when i actually checkout during the payment i am getting 40% off.

Sorry for the trouble 🥲

[spark snow]

Hello, I'm new to tryHackMe, and every time I try to use the site's VM, I keep getting the message "Oops, this page failed to load.
Something went wrong while loading this page. Try refreshing to give it another shot." The same thing happens when I want to upgrade to premium to access the course. The problem is the same when I open it on Brave. This is really annoying because it's the only place that seems to offer the best learning experience.

[upbeat quarry]

Brave is not best to use with THM Chrome seems to be the preferred option Personally, I usually use Firefox
Also, when in trouble, disable (all) extensions while troubleshooting

[weary sequoia]

I got an email for 50% off for sec1 but it's not showing up on the cart

[dense sluice]

@weary sequoia me too!

[austere horizon]

You need to use a promo code I think. It shows when you reach the checkout page.

[violet quarry]

If you enter the promo code of "SEC1" it gives you 40% off, not sure what the promo code for the 50% off in the email would be.

[mint terrace]

I have the same issue. And there’s no promo code in the email. When I follow the link though, it’s £93 instead of £110.

[limpid kernel]

Hi, im new to thm, when i try to load up vms that are not the default attackbox, it says it is accessible, but it never loads up in split screen. I use firefox with adguard. even though i disabled it it still didn't work, i tried with brave which i used to use and it worked fine, but it still didn't work

[upbeat quarry]

very few VMs open in split screen, hence it may well be that all things work as normal
as a new user, you may want to check this past message: #site-support message

[limpid kernel]

Then how do i open it

[upbeat quarry]

it depends on the room you are doing
if it is a challenge room that you need to attack, you typically just run your tools (nmap, etc.) against the IP of the target VM
for a walkthrough room, the room material would document how to interact
which room are you dealing with?

[limpid kernel]

im in the network concepts room, task 7 there is a machine

[upbeat quarry]

check my screenshots
first screenshot:

• for task 7, the target VM will not open in split screen: you will just be provided an IP address that will appear at the top of the page typically 60 seconds after pressing the green Start Machine button (check red rectangle)
• the other machine (green rectangle) should open in split screen You start it from the top of the page (second screenshot)

[dry geyser]

How does rwxr-xr-x have the numeric value of 755? This is on Permissions 101 in linux fundamentals part 2

[slender rock]

Android Hacking 101 room pictures do not load...

[cunning quail]

I am trying to subscribe to the premium yearly plan but it keeps directing me to the failed to load 500 page (edit. issue is fixed now)

[covert wind]

@tawdry orbit any updates on this so far? the issue is still persisting

[oblique egret]

Hiya I am new here. I am currently having issue with the Practice sessions using the ovpn file from a virtual machine running parrot linux. When trying to e.g. visit a target's website I cannot get my browser to show the site. Eventhough I can ping the server and know that port 80 is serving a site.

Does anyone know what could cause this ?

[upbeat quarry]

I suggest you use the info from this past message #room-help message

[frail wren]

hello. if i buy exam how much time i have, ti use this voucher?

[oblique egret]

Thanks. Figured it out. after trying what the post said... Found a solution

[scenic torrent]

Gave +1 Rep to @upbeat quarry (current: #8 - 1185)

[solar finch]

Has anyone else had problems with captcha lately? I had to use a magic link, which worked.

[upbeat quarry]

this may help: https://discord.com/channels/521382216299839518/1466901844860076074

[snow field]

Hi, I face issue in the exploiting Active Directory" I am unable to use Rubeus to Generate TGT . I am getting same error message indicates that the Key Distribution Center (KDC) does not support the type of pre-authentication data requested by the client.
KRB-ERROR (16) : KDC_ERR_PADATA_TYPE_NOSUPP

[ornate jetty]

The Network VPN server where we download que Networks VPN files are blank the itens list, but the files to download are there.

[torn wren]

anychance someone is going to fix upload vulns, there are so many mentions of the bugged vhosts over the past year, with no solution

[snow field]

I hope so

[echo lance]

@austere horizon can you please help me reset my discord token, i want to edit it, because, this current token is from my old profile, thanks

[scenic torrent]

Gave +1 Rep to @austere horizon (current: #25 - 462)

[ivory spruce]

Have you joined any of the network rooms before attempting to download the OpenVPN config for the network rooms?

[solid hare]

having the same problem here

Can't even connect to the server

[upbeat quarry]

@solid hare @ornate jetty maybe this bug report will help with the issue of the blank list for network VPN files: https://discord.com/channels/521382216299839518/1466901844860076074

[patent niche]

Hi,
I am contacting you because I have not received any emails from TryHackMe since the beginning of January.
I participated in the “cold start ticketing event” and did not receive an email saying that I had not won anything.
I am no longer receiving the weekly email with my results for the week.
I am no longer receiving room proposals.
I have checked my emails, my spam folder, and my account settings.
I don't understand what is going on.
Can you please help me?

[weary spindle]

These things can happen, THM send emails in waves.

I can't remember the last time I got an email from thm.

[austere horizon]

Done.

[ornate jetty]

Yes, I joined. The files are there, I can navigate list, select the files, and download, But I have to download one by one since I`m unable to see the list.

[tawdry orbit]

Shows now. 🥳

[gusty python]

I noticed, looks great! On Discord as well?

[tawdry orbit]

Yes, I had to manually add it on Discord. It is not automated yet.

[oblique wing]

Hello, I don't know why I lost my streak, even though I didn't miss any day , so how could this happen ?

[austere horizon]

Send an email to support to restore it. However I see an orange box. Did you just launch a machine or answer a question?

Answering a question = one where you had to write. Not one where no answer was required and you just clicked submit.

[scenic torrent]

Gave +1 Rep to @austere horizon (current: #25 - 463)

[charred hazel]

Does the Wreath network work? I get "Connection timed out" when trying to access the website and WebminRCE fails to connect to port 10000

[signal wraith]

I answered some questions today, but my streak is still not updating. Is this a bug or delay?

[tardy root]

yeah got problem with 90 days streak badge too, got 92 days but badge got bugged somewhere

[sage heath]

Hello! are discount related issues something to ask in here or directly email support team. Thanks!

[sick forum]

I would email the support team

[frigid gull]

hi, so im getting this offer but when i click into it it shows my cost to pay as $126

[frigid gull]

found the solution: add promotional code SEC1

[brittle tulip]

I’m trying to figure something out. I’m connected to the site with my attack box. The site shows it. But I can’t seem to ping or access the target box.

[glossy lark]

Hi, I’m trying to complete the data exfiltration detection room on the SAL1 path and it states the index is already pre loaded into splint but when I search index=data_exfil no results are returned?

[sterile sparrow]

Anybody knows the issue on Task 8 Governance & Regulation. Seems the timer is not working and i could not see anything even if i hover on the white part as per the instruction

[split marsh]

Hello guys, im kinda new to this, sorry if im in the wrong room for this question.
Im looking for a site that provides CTFS in categories, in order to train my training knowledge the same time im studying. Can you provide me with any? Thank you in advance

[spark snow]

Hello, I am having an issue with my THM account. I would like to change my username, but the page keeps freezing and displaying the message “Oops, this page could not be loaded.” I have tried other browsers such as Brave, but the problem persists. There is also another issue when I want to resume the free learning program from the “Module 2 Fundamental Principles of Networks” section. The page asks me to pay, but a friend of mine is not asked to purchase it and can use it normally, so I don't understand. Do you have a solution to these problems? I find that the site has a lot of bugs, and I'm hesitant to pay for a subscription... especially if it keeps happening.

[ember osprey]

Hi , you can browse ctfs here 🙂 :
https://tryhackme.com/challenges

[sharp spindle]

My bad, session management room works perfectly. It just had issues at that time

[errant ice]

Hello, I have a bug where the points earned are not displayed in the country leaderboard for the month. The position in the overall statistics for the country is being updated. Please help solve this problem.

[errant ice]

Right now I have earned 96 points and my all time rank moved up 10 places. But the monthly rating still doesn't just have 0 points, and I'm basically not there

[eternal relic]

January 26 - February 1
Your Weekly Progress Report
Hey KaliMax, here's a look at your progress this week!
Time learning
Clock Icon
3h 36m
Questions answered
Clock Icon
52
Completed rooms 

6
Points earned

1592

My hours logged (Time Learning) seems way too low - is this a buggy feature? How is this calculated? I'd say it's off by 300% at least.

[edgy torrent]

I need some help please with the windows escalation room please. The room comes up, but the mouse will not allow me to click on anything in the wprivesc1_v1.0--badr room. I can see the white mouse pointer, and move it around, but I am not able to click on anything.

[patent goblet]

How long can I wait to take the SEC1 from purchase? Is it 12 months like some other certs?

[snow field]

@ember osprey hi could I have your action here please , I submitted a ticekt since 2 days but no update untill know !

[torpid jasper]

My VM Instances is suddenly terminating again and again in tryhackme

what can i do

[mighty fractal]

Instance has issues today keeps terminating over and over again

[nova kindle]

Hello I need help discussing the matter on tryhackme business

[ember osprey]

Hm , strange . That shouldn't happen , it may be some bug with the DC . Have you tried to restart the network ?

[ember osprey]

Reach out on the email below

[west chasm]

TryHackMe's Email

TryHackMe's support email address.

​

[e-mail]

TryHackMe Socials · Feb 2, 2026, 8:56 AM

[ember osprey]

Try to clear cookies and relog again

[nova kindle]

Ok

Thanks

[snow field]

@ember osprey yeah sure , the same issue is happening in the exploiting AD where we need to run the same command !!

[pastel meadow]

Hi!
a room is giving me headaches, because the instruction are outdated and/or wrong.

Room: Splunk – Setting up a SOC Lab
Instructions say to start VM & attackbox and that the files needed for this room (splunk_installer.tgz and splunkforwarder.tgz) are already downloaded and to be found in the Downloads folder.
But there is no splunk stuff at all, only "owasp_zap_root_ca.cer"

[pastel meadow]

That being all said:
there's, of course, always the possibility I misread and/or misunderstood something or, god beware, am simply way too dumb.

[upbeat quarry]

you seem to be looking for the files in the wrong machine

[pastel meadow]

'kay… may be too dumb, then.

Anyhoo: thanks, @upbeat quarry

[scenic torrent]

Gave +1 Rep to @upbeat quarry (current: #8 - 1188)

[pastel meadow]

Solved it, @Shy1
just read everyting and examined each and every button and knob and got it then.
I guess my brain was not braining.

[torpid jasper]

again same @ember osprey

i cleared my browser cache

[cinder ledge]

I am a student, is there any earning source that I can do?

[woeful pollen]

Heyya, am I the only person having an issue with the VM on https://tryhackme.com/room/logsfundamentals ?

• VM on Europe(Ireland)
• Machine starts, reacts to mouse input but not keyboard input.
• I can RDP into attackbox, but not the Room VM

[woeful pollen]

Whatever that was, it simply started to work

[remote stirrup]

Hello, will it no longer be possible to purchase vouchers, or will they become available again?

[scenic surge]

Hello, i cant see the -50% discount or SEC1 is it already done ?

well in the email i didnt see the code, for info it still can be used code : SEC1

[delicate sorrel]

I have a problem: the entire introduction I'm doing, "Pre Security," has restarted. I want to know if this can be resolved because it says I have to start all over again.

[calm quarry]

For some reason my VPN server was changed to Asia Pacific and I don't know why. I'm in the United States.

[ember osprey]

Seems like some dc problem

[ember osprey]

It may be some issue on thm side or an issue on their csp side

It works fine on my side for now

[spark snow]

up

[jagged pumice]

👋 Hey THM folks - letting you know that payments to you here in Canada, at least for me, are consistently rejected. My perfectly valid credit card is rejected and I have to switch to PayPal to make the transaction. I wonder if it is because the merchant is set to TRY_HACK_ME .. could that trigger something at the bank?

[vocal zephyr]

yeah that can happen from time to time. I happened to me when I first sub'd. Just call the bank to approve it.

[short ferry]

"The instance was terminated" message is the worst that happened to this platform.
I don't understand, If I get fcking AFK for 5 minutes like idk, in middle of an excercise because BATHROOM, the VM suddenly terminates, and the message could or couldn't appear.

If I'm paying I should be able to enable whichever machine I want whenever I want, and for how long I want.

[grim fjord]

hi i am currently in the room Windows Fundamentals 1 and my first task is to connect remote desktop and i am following the instructions and it keeps saying access denied

[weary radish]

on NoSQL Injection https://tryhackme.com/room/nosqlinjectiontutorial the link shows 404 - Not Found lol on MongoDB Operator Reference https://docs.mongodb.com/manual/reference/operator/query/ , it should be https://www.mongodb.com/docs/atlas/atlas-search/operators-and-collectors/

[cold cobalt]

Hello! I'm planning to stop my subscription for now. But it automatically renew just today. Can I request a refund?

[ivory spruce]

Are you on annual or monthly subscription?

If you are on annual, yes, you should be able to do so provided you drop an email to THM Support within 7 days upon renewal. If you are on monthly, you won't be able to unfortunately

[ivory spruce]

Can't remember the room exactly, but did you click on a Start Machine button in one of the tasks?

[ivory spruce]

Odd, but you should be able to switch back to US. I've been using the EU one since I joined THM and was recently moved to the Asia THM OpenVPN server as well

[ivory spruce]

Vouchers have been discontinued, but you can still redeem purchased ones.

[winter arrow]

I'm doing the MFA room https://tryhackme.com/room/multifactorauthentications and I cannot access the website

[nova kindle]

May I dm you?

[static kelp]

how do I paste to windows vnc connection?

[slender lintel]

Hello fellow THM!! Whenever I login to the site I get a popup for a bonus chest that autocloses after a few seconds. I tried login with incognito, different IP same results... any clue?

[calm quarry]

how? i've connected to the site plenty of times since then and i haven't been switched back. if i just use the site normally will it go back?

[west tusk]

Hey any advice on why my attack box won’t connect to server?

It was fine earlier now I can’t connect at all. Tried to log out/restart. also turned off my vpn, still won’t connect

[wanton spear]

Hey there. I took the PT1 a couple days ago and I was unable to do anything. I submitted a bug request but haven’t received any response. Nothing at all was working. The attack box/openVPN wasn’t working. I couldn’t use Nmap or any other form of reconnaissance. I’m not sure what to do. I failed the test with 0% completed and I feel like failure. I don’t know if it was bugged or if I am somehow that bad that I couldn’t do a single thing on any part of the whole test. I’m confused…

[ancient wing]

yo

who is blackout in discord?

[ember osprey]

Regarding 🙂 ?

[ember osprey]

Admin

[nova kindle]

Appreciate the support team reached out to me

Thank you

[ember osprey]

Reach out to support on the email below , it may take up to a week to get a response

[west chasm]

TryHackMe's Email

TryHackMe's support email address.

​

[e-mail]

TryHackMe Socials · Feb 3, 2026, 5:00 PM

[wanton spear]

Thank you. I appreciate it.

[scenic torrent]

Gave +1 Rep to @ember osprey (current: #1 - 6082)

[ember osprey]

Ctrl+v , you also try with right click in terminal

[ember osprey]

You may also try to post your issue in #pt1 channel

[ember osprey]

You don't need to connect via rdp , you can use the machine in split view

[ancient wing]

o he respond to my email but i have other issue, i reply him back

[static kelp]

It’s not working and I can see the clipboard btw I am on Firefox if that helps

[ember osprey]

Yeah , I don't think that Firefox supports clipboard feature . Try to use Chrome and allow it to use you clipboard when you're prompted to do so

[small prism]

Hello, I am facing a problem while I was giving the SEC1 exam, final module I was disconnected for a split second and then I saw my room was "in progress" and timer went on going and now it has reached 00:00 and I was unable to go to that module, answer or even see the material, now it is on 00:00 and not moving nor anything else is happening I have created a ticket, any other thing I could do?

[calm quarry]

bump

[neat oriole]

same here... seems to be a bug

[errant ice]

Hello, I have a bug where the points earned are not displayed in the country leaderboard for the month (Ukraine). The position in the overall statistics for the country is being updated correctly.
My account: https://tryhackme.com/p/Didodid

I`m earning points and my all time rank moves up. But the monthly rating still doesn't just have 0 points, and I'm basically not there.
I contacted support via email, but did not receive any response.
Please help solve this problem.

[sudden silo]

I’m currently in the “shells overview” room in the cybersecurity 101 course. I’m on task 8. They are requiring me to connect by http to the target ip and port, and the browser is repetivly denying the connection or that the host exists

[errant ice]

try http://machine_ip(:8080) without ( )

[sudden silo]

That didn’t work, as it was the method I tried

[errant ice]

be sure, that you are connected to vpn

[sudden silo]

I was using the built in attack box. I also tried using Kali Linux preconfigured from THM, and it did not accomplish more. I was given one ip and 3 ports. I ran through all three. Eventually I just got the information I got the information I needed from gobuster, even though it wasn’t how it was supposed to be done

[errant ice]

I`ve checked the task, are you connecting via 8080 port?

[sudden silo]

I was

[errant ice]

I`ve tried connecting from my own Kali, using THM openvpn conf file, and successfully connected via FireFox

[sudden silo]

I haven’t used or experimented with the openvn config. I’ve heard many arising issues from it just from q4 of last year. But I’m encountering more issues with the built in vm costing me time. I appreciate the help very much

[zealous nova]

Can you stop logging me out of the site randomly on my personal Desktop? I just spent 20 minutes thinking the answer I found was wring and looking for the right answer when the right answer was the first answer, I just didn’t realize that you logged me out of the site, but was using the VM on the right without a problem.

Pisses me off that you log me out of the sitr and worse, you log me out and I have 90 minutes on the VM.

[raven steeple]

I have the same problem

[zealous nymph]

Why I Can't See The Questions In This Room ?

Hard Refresh Doesn't Work Also

[pulsar kindle]

Hello,

In room "Command Injection" Task 5 the GitHub link "this cheat sheet" doesn't work, getting a 404 message.

[zealous nymph]

Yeah, That Github Link is Not Working

I Think U Should Go With Walkthrough If The Site Is Not Working
Link - https://www.youtube.com/watch?v=ezKpgKjvePI
Time Stamp : 21:39

[zealous nymph]

?

[zealous nymph]

Any Solution ??

[rigid kiln]

I an see the questions in the "Lab it up" section - perhaps try a different browser if you are having an issue?

[celest flame]

Hey, I don't know why I keep receiving the same email. Is there a way to stop it without disabling all notifications??

[wide umbra]

I wanted to check something regarding payments on my account.
When I purchase something on TryHackMe - such as renewing my subscription or paying for a certificate like the SOC Analyst Level 1 (SAL1) - is it possible to receive a receipt that includes my personal details, such as my name? Thanks

[feral blade]

I have some questions regarding the subscription

1. If I buy the yearly subscription, after paying for the first year for the first time, will it register a mandate / Standing Instruction on my card for recurring payments?
2. Can I use UPI (from India)? I don't want to have a recurring payment on my card.

[spice obsidian]

If I am using VPN. How do I determine my machine attcker ip? Assuming I am using WSL

[icy sequoia]

everyone please help me, my opevnvp is not connected since evening today. The DNS resolution error. Im asia region

[final pier]

I accidentally went afk in the threat hunting simulator and went past the 3 hours without adding extra time to the vm. When it ran out of time, it cleared my progress and reset the timer. I have noted down everything I am not concerned about lost progress. But would it flag my account for cheating for entering the answers in the timeline too fast?

[raven steeple]

Will this be fixed? It's really annoying.

[rotund patio]

I don’t see it doing this given alot Of people spam rooms and copy and paste lmao

[weary spindle]

Yes and no.

THM will look in to your account activaty as a whole.

They some members like myself like to to the content in the room, and then answer all the questions.

I can't tell you what I know about the anti-cheating system

[final pier]

alr thanks

[twin wedge]

Yeah I am having the same problem, it's very annoying.

[torpid jasper]

what is this

how can i ACCESS THIS

[calm quarry]

bump

[void iris]

I created an account and did module 1 but when im trying to continue with module 2 a subscription wall pops up, ive heard you still can do some work on the free account but only 1 module seems not to be right, anyone knows what could be wrong?

[viral gulch]

Is thm down or something? Can't load anything for an hour.

[ivory spruce]

Seems to be working for me.

[ivory spruce]

Modules are comprised of different rooms, and each room may be classified as free or premium

[void iris]

How can I know if a room is free or premium?

[whole sable]

Apparently Tryhackme does not know the correct answer for me at all ????
Which command would properly search for the text 'ERROR' in all files within the current directory?
My Answer : grep -r "ERROR"
wrong Try again! You got this!

I would love some help with this if anyone has time.

[ivory spruce]

It usually is indicated in the room, which one can you not access?

[void iris]

Module 2 in Pre Security

[whole sable]

yepp

[ivory spruce]

It depends which room you are working on. Without much context, I'll probably give the below a try -

find . -type f -exec grep "ERROR" {} \;

[whole sable]

in the Recap for clarification and nope that also did not work i tried it earlier btw.

[ivory spruce]

What is Networking? room?

[void iris]

Correct

[whole sable]

its in the recap for the day

topic transition recap

[void iris]

How can i see if its a premium or not? for me it doesnt say premium room next to it

[ivory spruce]

Using the search function will give you this -

[void iris]

Oh okey thank you!

[scenic torrent]

Gave +1 Rep to @ivory spruce (current: #12 - 915)

[modern snow]

Its not showing a student discount anymore its automatically trying to give me the valentines deal. I am using a student email. How do I fix this?

[ivory spruce]

Are you trying to subscribe monthly or annually?

[modern snow]

annually

@ivory spruce

[ivory spruce]

Is it your first time subscribing?

[modern snow]

no

[ivory spruce]

Have you checked the instructions on this page - https://help.tryhackme.com/en/articles/6494960-student-discount ?

[modern snow]

I have, all my info is filled out, and i signed up using my .edu

[ivory spruce]

Just checked and the student discount is at 20% while the valentines deal is at 30%

[modern snow]

so valentines is better, i saw 20% but somewhere is said 37.5

[normal ore]

The following task machines are not available in your current VM region:

    Task 1 - Accessible from: Europe (Ireland)

Head to the Manage Account page to switch your VM region.

Alternatively, you could ask the owner of the machine to migrate it to another region.

https://tryhackme.com/room/customtoolingviaburp2

That is required complete https://tryhackme.com/room/customtoolingviaburp which is on the training path for web app pen testing

Thank you for your attention to this matter.

[ivory spruce]

In the access page, which THM OpenVPN server are you connected to - Asia / India?

[dense crystal]

same problem

[normal ore]

idc, shouldn't have to switch 🙂

im E USA

or wherver is closest i reckon, I'm on other rooms anyhow

[rigid kiln]

Hey Support - perhaps your recap bot needs a little adjustment.....
Double-quotes should be accepted... oh and I got the flag...

[gaunt mural]

hey ive noticed there is a topic rewind recap now but its not clickable, why is that? i just came back after my exams and want to remember what ive done to continue my journey.

[stoic palm]

Just do yourself a favor and disable echo entirely in the account settings 😉

[torpid jasper]

I only see two NS record in this domain but ITs show answer is wrong i use 2+ Intel

TryHackMe need to update this task because every records are changed in DNS

[west chasm]

Information

Discord Slash Commands

https://support.discord.com/hc/en-us/articles/1500000368501-Slash-Commands-FAQ

Feb 6, 2026, 5:57 PM

[rough totem]

We have an EDU subscription, but the links to our custom paths aren't working, who can I contact to troubleshoot this?

[ember osprey]

Reach out to support on the email below

[west chasm]

TryHackMe's Email

TryHackMe's support email address.

​

[e-mail]

TryHackMe Socials · Feb 7, 2026, 2:37 AM

[lapis jacinth]

Hello,

I’m unable to connect via SSH using Remmina with the username and password provided in the room.
The target machine is running and the credentials are correct.

Could you please help?
https://tryhackme.com/room/windowspowershell
Ty

[upbeat quarry]

are you using THM AttackBox or THM VPN with your own VM like Kali?

[lapis jacinth]

I use THM AttackBox

[upbeat quarry]

you selected ssh in the Remmina GUI, as per screenshot, right?

[lapis jacinth]

Aaaaaaa "#" was not copied thank you 😅

[scenic torrent]

Gave +1 Rep to @upbeat quarry (current: #8 - 1190)

[dusky stratus]

I just started this and I am unable to edit the URL

On offensive security info task 3

[hard dirge]

Hello. I'm having an issue with Vulnerability Scanner Overview in task 6, I unable to access to "docker start openvas" in terminal AttackBox. Anyone have an idea to fix it?

[upbeat quarry]

you are doing that command with sudo

[hard dirge]

yeah After commaned "docker start openvas", it says
permission denied while trying to connect to the Docker daemon socket at unix:///var/run/docker.sock: Post "http://%2Fvar%2Frun%2Fdocker.sock/v1.24/containers/openvas/start": dial unix /var/run/docker.sock: connect: permission denied
Error: failed to start containers: openvas

and machine Ip is connented in green.

never mind. I got it

🤦‍♂️

Thanks

[pastel flume]

Hi, im trying to do my test sal1 and i have this error: "expired machine", and when press close button appear "an error occurred while terminating the run", please help!

[lilac halo]

Why do I get Ireland VPN when being in Quebec Canada ?

[austere horizon]

Email [e-mail]

[south ice]

Hello.

can someone help me in Active Directory Basics room, My machine is applying computer settings for 15 minutes tried to terminate it and open still the same.

[dusky fog]

guys somme one help me i cnat play the king of the hille Uh-oh! Only intermediate and advanced experienced leveled users can play King of the Hill + my lelv accon is 12

[0xC][GURU]

[haughty rune]

Hello guys in Room - oscommandinjection is in TASK 5 invalid link to cheat sheet!!

[stoic palm]

Just use archive.org Wayback Machine and it will work

[brittle portal]

~~Hey, I'm in the upload vulns room and I'm having issues accessing the annex.uploadvulns.thm site. It gives me the error webpage saying to follow task 1 to access the vhost.

• I've configured the hosts file exactly as mentioned in task 1.
• I do not have another VPN running alongisde my machine
• I have also tried this via the attackbox
• I have restarted my VPN, my VM, the attackbox, and the target machine 3 times each at this point in time (and reconfigured with the proper new IP each time when relevant)
• I can access every other virutal host except overwrite.uploadvulns.thm in every case.

Any ideas?~~

Scratch that. Looks like this vhost just took 15mins to become available.

[fading elk]

is wireshark supposed to be installed for the sec1 test ? (TrySecMe's Contract) ?

[frail zephyr]

Is there any way to freeze days streak due to vacation? 😎

[final elk]

Contact support

Via web chat or email

[west chasm]

TryHackMe's Email

TryHackMe's support email address.

​

[e-mail]

TryHackMe Socials · Feb 9, 2026, 8:32 PM

[final elk]

Enjoy ur vacation

[rotund kayak]

introtok8s last exercises are basically uncompletable due to issues with the VM and in particular the nginx pod that keeps stuck on deployment, I will be using a walkthrough for that one cause it's the 4th time I have tried completing it (on 4 different days, in different weeks and on different machines)

[idle patrol]

When I try to do the Active Directory Basics room. The Attack Machine works fine, but the Start Machine instance keeps getting terminated. I don't know if it's a problem with my computer or a problem with the room.

[royal glacier]

hi everyone, i have an issue with the vpn, i cannot connect to any machine, the sudo openvpn... command outputs "Initialization sequence completed" regularly and i if i ping 192.168.128.1 it comes back from the same ip. I am not running another vpn or 2 openvpn at the same time and i am sure that the region is of the ovpn file is ok, i tried installing the thm-troubleshoot script and this is the output: [+] Connecting....
[+] Connection process completed successfully!
[+] Confirming connectivity to VPN server (192.168.128.1)...
[Warning!] Could not reach VPN server after 10 attempts – skipping MTU optimisation
[+] 10.X.X.X routes detected – target VM routes are present
[!] Make sure your VPN server region matches your VM region in https://tryhackme.com/manage-account/access
[-] Unable to reach the VPN server at 192.168.128.1
[-] Something went wrong -- please ask for further assistance in the TryHackMe Discord server.
so here i am, if anyone knows how to help me thanks

[fresh lava]

Hi guys, my subscription has just been renewed without my consent as I didn’t know it would be renewed automatically.
Coul you help me please ? Thx so much for your time !

[coral merlin]

hello i tried access this room but, i got a messege saying it's a private room.
how can i unlock it?
https://tryhackme.com/room/reverseengineering

[maiden escarp]

morning all
Moniker Link (CVE-2024-21413) im currently in this room and every time i open outlook up it crashes the vm so i cant complet the room? it now just crashes after less than a min with doing nothing?

[maiden escarp]

ok for any one else seeing the same issue. just leave it running for a bit and the system will catch up after a few mins

[scenic summit]

I had the same issue, but restarting it once and waiting worked eventually

[scenic surge]

Hello, i just got logged off my account and cant log in anymore ?

in private navigation i can log in but not normally

[rotund spruce]

Clear your browser cache/cookies, restart the browser, do a password resetand then contact support if you still have issues

[scenic surge]

ok thanks it worked, it was so random

[robust wren]

Hi guys, anyone else have same issue like me.
theres no "start machine" button showing for Cyber Security 101 -> Secuirty Solutions -> IDS Fundamentals -> Task 4. Would appricate if someone could check it real quick

[feral blade]

In Active Directory Basic Task 2, there is no button to start the machine. Can anyone help me?

[robust wren]

@feral blade looks like we have a simmilar issue here, looks like a bug right now

[chrome bobcat]

hi, does anyone knows how to fix the glitching issue with the room? I can't seem to deploy my target machine since the text are glitching around, covering it. I've tried on multiple different browsers as well on another PC.

[obsidian siren]

in the windows powershell room, the "start machine" button does not exist on the 3rd task where its supposed to be

[chrome bobcat]

Oh, so i'm not the only having this issue.

[feral blade]

which room?

[feral blade]

I am having the same issue in the Active Directory Basic room.

[obsidian siren]

guys, try to start it from the top of the room

above all the tasks

[chrome bobcat]

Cyber security 101, JavaScript Essentials if I’m not wrong

[obsidian siren]

"Start AttackBox"

[potent pivot]

Hey i got a problem on the Windows 3 learning path is no Windows VM is this a bug or they updating some?
https://tryhackme.com/room/windowsfundamentals3xzx

[feral blade]

That will start a Linux machine. I think I need a windows system. The room is related to windows machine

[obsidian siren]

then

u remote connect to eh windows machine

you have the username

and the pass

see how u connect to a system with the terminal in the linux machine

remote access

my bad, you are not even getting the machine ip

[feral blade]

I need the IP as well, that info is masked as MACHINE_IP. I need to start it first even to RDPed on it

[obsidian siren]

so you cant connect

[feral blade]

hmm

[obsidian siren]

facts, i just saw

maybe we will wait

hopefully this gon be fixed soon

[feral blade]

they created the room like 4years ago. How do they still have the bug? 😖

[elfin tartan]

I don't see any "Start Machine" buttons in any room right now. Worked fine 2hrs ago.

[feral blade]

welcome to the club

[crystal marlin]

We are aware of the Start Machine widget issue and already looking into it. Please bear with us 🙏

[marsh thorn]

I have completed Pre-Security and Cyber Security 101, but due to a glitch, they are showing as incomplete. I really dislike seeing completed courses marked as incomplete.

I have also completed Junior Penetration Tester and Web Fundamentals.

Kindly update my course status.

[crystal marlin]

The issue with the Start Machine widget should be resolved. Please refresh the page and try again 🙏

[feral blade]

It solved. Thank You 😊

[scenic torrent]

Gave +1 Rep to @crystal marlin (current: #5 - 1944)

[livid geyser]

Tks

[marsh thorn]

@crystal marlin what can i do bro!

[crystal marlin]

You can verify and show some screenshots of what exactly the issue is

[west chasm]

Discord: How Do I Verify My TryHackMe Account?

Article Link

https://help.tryhackme.com/en/articles/6495858-discord-how-do-i-verify-my-tryhackme-account

Feb 10, 2026, 1:56 PM

[crystal marlin]

Need to verify in order to be able to share screenshots

[feral blade]

@crystal marlin regarding the Start Machine button. It starts the machine, gets the ip, but the machine is stuck on the "Applying Computer Setting" screen. The spinner is also stuck.
Edit: It works now, after so many trials.

[marsh thorn]

@crystal marlin SS

[crystal marlin]

Can you go to the Path tab and check if it's saying the same percentage?

[crystal marlin]

So which rooms in that path are not marked as completed although you completed them?

And when did you fully completed these paths?

[marsh thorn]

Two days ago

[naive dust]

Does the platform have any plans on offering an alternative to Discord? With the upcoming age verification, it would be nice to have a Matrix option or something for the more privacy focused community members.

[drifting rune]

What is happening with https://tryhackme.com/room/fileandhashthreatintel? I try to run the vm but it instantly shut downs just after starting up tried 4 times already...

[chrome lagoon]

How can I contact tryhackme staff here ? I just finished my pt1 exam and would like a human review because the AI made a mistake

[crystal marlin]

So which rooms and modules in that path are not marked as completed although you completed them?

[west tinsel]

good morning ! I am creating a room right now and it is the first time. Does anybody know if THM accept ARM64 OVA for custom rooms? thank you !

[lime stag]

hi, it's started about 2-3 weeks ago: when i finish the room I do not have screen with summary of the room. When I answer the last question the bar hits 100%, lab VM time goes to 10minutes and nothing else happens. I checked it on two different computers. Any tips how to solve this? (I was logout/login multiple times since then).

[gaunt mural]

Hello , are Recap room inaccessible at the moment or do i have to do certain tasks to open them? ive finished a few rooms before and stopped due to college exams , now i want to get back to the grind and the recap rooms is what i need

[vestal flower]

yo, i have troubles running double virtual machines like in the room Credentials Harvesting i have to open 2 VMs and i cant ssh because if i hover off the 1st vm it does not respond, the same thing has happened to me in other rooms where we have to deploy multiple VMs

[stray urchin]

Hello guys. So I'm currently in the First Shift CTF room but the Splunk instance on Task 6 - Zero Tolerance doesn't seem to load. Instead I get a 502 Bad Gateway error.

[scenic stream]

i am curious why i cant see the same output of resolved address on my end vs thm vms? on pcap/pcapng challenges

[versed kestrel]

Hi, I’ve been trying to get ahold of support via email for a few months with no success

[ember osprey]

Shouldn't take more than a week .Try to send mail once again . If you don't receive an answer in a week period , send a message here once again and we'll figure something out 🙂

[west chasm]

TryHackMe's Email

TryHackMe's support email address.

​

[e-mail]

TryHackMe Socials · Feb 11, 2026, 6:55 PM

[ember osprey]

It can take up to 10min for it to start up . Press F5 from time to time to refresh the page

[ember osprey]

Open one in the full-screen view and keep another in the split-view

[ember osprey]

Reach out on the email address below

[west chasm]

TryHackMe's Email

TryHackMe's support email address.

​

[e-mail]

TryHackMe Socials · Feb 11, 2026, 6:57 PM

[stray urchin]

hey, I later figured it out. Refreshing the page didn't work for me, neither did waiting for 10 mins.
I changed my VM region and it worked 🙂

[past estuary]

Hey, Anyone in a team for the CTF tomorrow?

[past estuary]

How challenging is it if one does it solo?

[lethal shale]

start attackbox button sometimes disappears and take a long time to get back
especially when i forget to terminate the machine
anybody knows how to fix that up?

[stoic palm]

Build your own VM, like Kali or Parrot OS 🙂

[lethal shale]

you must be jokin right?

[stoic palm]

Nope

There's no point in using AttackBox apart from the rooms where you have some network issues

[lethal shale]

what is ur os' name?

[stoic palm]

Idk what you are trying to achieve with this. Everyone will tell you the same 😉 AttackBox has nice set of tools but it's not practical

[lethal shale]

the point in using the web-based vm is to remove the burden of creating a vm on ur pc, which means more performance degradation esp for ppl with limited hardware capacity :))

[vague plover]

I have lost access to my old discord account, which was linked to my thm account, because I no longer have access to my OTP authentication app. Is there a way to unlink that old account and connect my THM profile to a new discord account?

[weary spindle]

Yup, just ask a mod to delink your old account.

[vestal flower]

i am not able to separate

[jaunty pivot]

where is the rooms tab? have they moved it?

I found it

it was hidden away

https://tryhackme.com/hacktivities/search?kind=rooms

[ember osprey]

DM me your token please 🙂

[ember osprey]

Can you provide a screenshot ?

[karmic marsh]

Does anyone know what the lead times are on queries to support? I asked something and got an acknowledgement on Tuesday morning

[rough flume]

Hi Guys, in love at first breach room I am not able to accept invitation it says already in a team eventhough i am not in a team.
any idea how to resolve this

[idle nebula]

Hello guys,
I was wondering if the admins were aware of the fact that "Topic Rewind Recaps" are not available for people who already completed all the rooms in one path, at the moment if we want to do the recap, we need to do one of the rooms from the begining.
Hope it will be seen and fixed soon 😄

I saw that @ocean forge , @keen relic , @gaunt mural and @jovial geyser already pointed out that point, but nobody responded to them 🙂

[dense merlin]

hello everyone,
i had a problem starting the machine in "active directory basics". It froze while waiting for the group policy client every time in split screen. Changing to full screen fixes the problem.

[proven quest]

https://tryhackme.com/room/insideacomputer

on this room, there is an image that has a Gemini watermark on it

highlighted in purple square

the image itself looks totally fine and I'm sure it was reviewed, but the watermark just felt a bit off/unexpected

not a big deal though, just thought I'd mention it in case you want to double check

[jovial geyser]

I just got an email saying it works only for the sections you completed after this feature was implemented

[proud rapids]

Hello, how to open ticket to talk with moderator?

[idle nebula]

This shouldn't be the case in my mind, it's really usefull to anybody, and it's really annoying that we need to do one of the rooms again to unlock it :/
But thanxs for the feedback

[jolly granite]

For love at first breach, how to invite the other

With discord name

Is it possible by sending link to them

[marsh karma]

Hello I'm not able to login into the tryhackme

[wintry ember]

Same here

[buoyant atlas]

same

[marsh karma]

yes

[wanton field]

same

[rapid glen]

cb96d3e9cca64b82b5a420a264133650 pls halp

@cold owl

[marsh thorn]

This needs to be resolved.

[rapid glen]

my streak @west chasm pls I will lose it

[marsh thorn]

Bro! You can access the room or the challenge.

[rapid glen]

Nah my dude it crashes out before I get there

[marsh thorn]

oh

[tropic quest]

same in here

[rapid glen]

Nevermind guessing a rando room has got me back in, just the dashboard is broke

[marsh thorn]

dashboard & profile also

[lone quail]

Site dead here as well!

[golden mulch]

Not sure that's a problem 🤔 mentioning that Ai tools were used it's more on the ethical side.

[urban flax]

This doubt is regarding my tryhackme valentines room. I wish to leave my CTF team and join another one for the event. How do I do it?

[worthy basin]

If you try to create or join a new team you will automatically be removed from your existing team. Just go to the event page and find new partner.

[signal lake]

It will be out very soon!

[steel moss]

A challenge is broken, giving the solution instantly, can I DM any staff?

I feel it's not intended because it's a medium level challenge

love at first breach challenge*

[naive dust]

i need help with something

[foggy rover]

Hey, you can DM me

[neon bluff]

hi, i have an issue with room named phishing analysis tool from the SOC L1, at phishing case 1 the question ¿what is the from email address? the answer is [e-mail] but is not working i think is bug or something because its giving me more spaces and i dont see any other possible answer

[short stream]

hie people ,.... @west chasm @cold owl i joined the insecube room a while back and then scanned it and found ports 22,80 and answered the first question but i got hneld by something and now when i try accessing the room again the port 80 which is needed for the web part of the room is closed

[neon bluff]

hi, i have an issue with room named phishing analysis tool from the SOC L1, at phishing case 1 the question ¿what is the from email address? the answer is [e-mail] but is not working i think is bug or something because its giving me more spaces and i dont see any other possible answer...@west chasm

[nova drift]

I believe “When Hearts Collide” of the valentines CTF is broken if staff could look at it.

[lone basin]

I have a problem: I'm in Russia, and I can't connect to TryHackMe using OpenVPN config.

I'm trying to connect using a laptop that has Kali Linux installed as the main operating system.

Something interesting happens: after I enter sudo openvpn eu.vpn, I connect. Then, for example, I try to ping the vulnerable machine: ping <IP_address>. About 10-13 pings go through, then no pings go through, and I lose access to the machine. If I try to ping the gateway, for example, the ping doesn't go through either. What could be the reason?

I also tried a double VPN setup: I connected to a VPN server in Europe, then connected to TryHackMe through their OpenVPN. Pings started working for everything, but I still didn't have access to the actual machines. That is, I can't open the web interface or scan with nmap.

Maybe something else needs to be configured? I've already checked the firewall and iptables, and there are no issues there.

[lone basin]

for example:

~/Desktop/vpn_configs 58s 23:00:44
❯ sudo openvpn eu-west-1-femto8125-premium.ovpn
2026-02-13 23:00:55 DEPRECATED OPTION: --persist-key option ignored. Keys are now always persisted across restarts.
2026-02-13 23:00:55 Note: --cipher is not set. OpenVPN versions before 2.5 defaulted to BF-CBC as fallback when cipher negotiation failed in this case. If you need this fallback please add '--data-ciphers-fallback BF-CBC' to your configuration and/or add BF-CBC to --data-ciphers. E.g. --data-ciphers DEFAULT:BF-CBC
2026-02-13 23:00:55 OpenVPN 2.7_rc6 x86_64-pc-linux-gnu [SSL (OpenSSL)] [LZO] [LZ4] [EPOLL] [PKCS11] [MH/PKTINFO] [AEAD] [DCO]
...
2026-02-13 23:00:56 Initialization Sequence Completed
2026-02-13 23:00:56 Data Channel: cipher 'AES-256-GCM', peer-id: 8
2026-02-13 23:00:56 Timers: ping 10, ping-restart 120
2026-02-13 23:00:56 Protocol options: explicit-exit-notify 1, protocol-flags cc-exit tls-ekm dyn-tls-crypt

meanwhile in another terminal:

❯ ping -c 100 10.82.131.46
PING 10.82.131.46 (10.82.131.46) 56(84) bytes of data.
64 bytes from 10.82.131.46: icmp_seq=1 ttl=62 time=78.3 ms
64 bytes from 10.82.131.46: icmp_seq=2 ttl=62 time=187 ms
64 bytes from 10.82.131.46: icmp_seq=3 ttl=62 time=218 ms
64 bytes from 10.82.131.46: icmp_seq=4 ttl=62 time=72.1 ms
64 bytes from 10.82.131.46: icmp_seq=5 ttl=62 time=64.5 ms
64 bytes from 10.82.131.46: icmp_seq=6 ttl=62 time=66.9 ms
64 bytes from 10.82.131.46: icmp_seq=7 ttl=62 time=62.6 ms
64 bytes from 10.82.131.46: icmp_seq=8 ttl=62 time=66.8 ms
64 bytes from 10.82.131.46: icmp_seq=9 ttl=62 time=64.2 ms
64 bytes from 10.82.131.46: icmp_seq=10 ttl=62 time=68.5 ms
64 bytes from 10.82.131.46: icmp_seq=11 ttl=62 time=65.0 ms
64 bytes from 10.82.131.46: icmp_seq=12 ttl=62 time=60.7 ms
--- 10.82.131.46 ping statistics ---
100 packets transmitted, 12 received, 88% packet loss, time 101091ms
rtt min/avg/max/mdev = 60.732/89.553/217.834/51.090 ms

[weary spindle]

Russia has issues with VPN's etc, since they've stopped their use, really the only suggestion is using the Attackbox.

[twin wedge]

I am not sure why this is not showing for me, although I have a room that I created and published... I think something's not working right there.

[brazen ivy]

hey @west chasm am doing the ci/cd and build Security room but for reason the http://gitlab.tryhackme.loc won’t work. I check the etc/hosts to see if the ip address for gitlab and jenkins are there but idk why it’s not loading

[ember osprey]

Did you add both subdomain and base domain to /etc/hosts ?

[torn wren]

is it expected behavior to have resource pinning for attackbox when not doing anything

[brazen ivy]

yes

[late prairie]

I'm having the same issue even tho i solved a machine before starting the new machine but the vpn suddenly stopped working

[late prairie]

even in attack box : )

[errant dew]

hello can someone help me with connection to vpn config?

[modern timber]

In which OS are you in?

[errant dew]

windows but using VM with kali linux

[modern timber]

Okay so just move the config file to Kali Linux first. Then in Kali go to the folder where your config file is. Open a terminal in that folder. Type sudo opevpn [your config file name]
and hit enter. It will ask for password provide that and it will get connected

Remember don't close the terminal or else you will loose your vpn connection. For working open another terminal and do whatever you want to do in that

[errant dew]

Ill try

[errant dew]

so... isnt working

[modern timber]

It should work bro : )
Can you just type me out what command you ran

Or even a screenshot would work.

Cause even I use Kali in Windows as VM

[errant dew]

do you mean the command I use to launch openvpn?

[modern timber]

Yep

[errant dew]

sudo openvpn eu-west-1-kabisovarsnn-regular.ovpn

[modern timber]

yeah, command is fine

Then what's wrong.

Did it show "initialization sequence completed" in the terminal?

[errant dew]

yep i can show screenshot

[modern timber]

Yeah! then you are connected

Just don't close the terminal

Else you will get disconnected

[errant dew]

i dont close it

but I can't even ping the VM

[modern timber]

heh? then check you vm's network settings. Can you browse the internet through your vm?

[errant dew]

yes i can

[modern timber]

: ) Lol. I give up then. I mean that's how I have been connecting to vpn all these days. Mine one works fine.

Just try downloading the new config file. Change location and then download the new config file

Maybe server issues

[errant dew]

I've already changed about 5 configs. I've changed the VM region on the website. I've tried a bunch of other methods, including connecting to the config via happ-vpn, but nothing works

[upbeat quarry]

not all target VMs reply to ping
see instead if you get results with nmap -Pn -v <IP>

[errant dew]

nmap also not working...

w8

ill try again to be confident

no way

nothing work

😄

[upbeat quarry]

which room are you doing?

[errant dew]

im tried 'pickle rick', 'jshop' and more 1... dont remember the name

[upbeat quarry]

I suggest you run THM VPN troubleshooting script: https://github.com/tryhackme/openvpn-troubleshooting/tree/2025-infra-upgrades

[errant dew]

i did it

not works)

[upbeat quarry]

after Initialization Sequence Completed, are you getting more output, like seveval lines that keep coming?

[errant dew]

some 3 lines

show it?

[tawny needle]

I also had problems, I fixed it today are you sure you had the correct (idk wich version you use but this link) https://openvpn.net/community-docs/openvpn-client-for-linux.html

[upbeat quarry]

3 lines is OK, as long as it does not keep adding, as that would a sign that your VPN is unstable

[errant dew]

they are not keep adding

[tawny needle]

these also could help in certain situations, I have a problem that my VM has slow internet and these fix it.
Speed fix 1 : sudo ifconfig tun0 mtu 1200
Speed fix 2 : echo "nameserver 8.8.8.8" | sudo tee /etc/resolv.conf

[errant dew]

I updated VPN via the terminal, but it still doesn't work. Or did you download it from this link?

[tawny needle]

I used the link and followed the instructions

[errant dew]

ok ill try some later

nothink works...

[loud sable]

I cant get the machine, acmeitsupportv10-badr (savagenj) to load on the Intro to Cross-site Scripting room

[west chasm]

@errant dew

Discord: How Do I Verify My TryHackMe Account?

Article Link

https://help.tryhackme.com/en/articles/6495858-discord-how-do-i-verify-my-tryhackme-account

Feb 14, 2026, 10:29 PM

[upbeat quarry]

please follow the instructions in the message just above, so that you can upload screenshots

[upbeat quarry]

please provide screenshots of:

• openvpn output
• output of ip route

[errant dew]

u meat that?

[loud sable]

I can't seem to access attack boxes and I don't know why, I'm paying for premium.

[upbeat quarry]

thanks
your openvpn seems OK
however, ip route seems incomplete: do you have a route to 10.80.x.x?

[scenic torrent]

Gave +1 Rep to @errant dew (current: #3635 - 1)

[errant dew]

I must run command "ip route show"?

[upbeat quarry]

no, just ip route, as per screenshot:

[upbeat quarry]

now, please provide screenshot of ping 192.168.128.1, at least 10 ping requests, as per my screenshot:

[errant dew]

cant ping

[upbeat quarry]

has there been more lines added to the output of openvpn while we were talking?

[errant dew]

yes there are a lot of them, but they all seem to be the same. here are some of them

[upbeat quarry]

your VPN seems to restart, i. e. it is unstable
it probably has to do with your network and/or the country you are connecting from
some countries (China, Egypt, Russia, etc.) make it difficult for VPNs, either blocking them outright or disrupting them

[errant dew]

so.. Im from Russia is that means i cant use tryhackme because of my network?

[upbeat quarry]

you should try connecting from different locations (neighbors, university/work/public library, etc.)
THM solution if that does not work is to use THM AttackBox (but then it is best to be a subscriber)
another useful test is to use a different network by setting up a hotspot with your smartphone, hencing using the cellular network instead of your regular network
finally, another option is to use the cloud as a jump box, i. e. connecting to, say, AWS and open a terminal to start your openvpn session from AWS infrastructure

[errant dew]

Ok ill try something

ty

[upbeat quarry]

it is bedtime for me now, I'll check back tomorrow 🙃

[neon sun]

https://tryhackme.com/room/benign This room doesnt allow me to load splunk and access it via the attackbox

[limpid breach]

I need help I been waiting for about 7 mins but no split screen opened nothing

[stone mountain]

Hey guys, just wanted to ask about the BSCP voucher from the last AOC. I still haven't got my voucher yet until now where can I ask for support on this. Thank you for the answer

[coarse marsh]

guys.i am new to THM.i was doing "introduction to cyber security" module.i completed all rooms:Offensive Security Intro,Defensive Security Intro,Careers in Cyber.
but when i go to modules and in the filter i set 'completed' it's empty.when i check in introduction to cyber security module there is a grey area-Topic Rewind Recap.but i can't access it.Can someone please tell me how to complete that?

[loud copper]

hey, anyone can help me to buy tryhackme subscribe i cannot purchase it with my debit card any other opition to pay like gpay etc. please help me

#admin please help me

[limpid fractal]

guys is there a bug on the tryhackme's scoreboard or what?
im in a team with another user both of us joined with the team in love at first breach he also selected the team and all but now he doesnt appear on the leader board only my name is in the team.

https://tryhackme.com/room/lafbctf2026-advanced

[fallow stratus]

Split screen is usually for Attack Box.

There is a http website above the virtual machine box.

Once deployed, navigate to the link https://.............................................

[torpid venture]

Can somebody tell me why I cant do azure labs after paying 35 Dollars extra? I alrdy reloaded the page too? I purchased "Cloud license access"

[upper beacon]

Why does every time I translate a THM page it always crashes?

[covert adder]

my Love at First Breach 2026 - Advanced Track challenge ip are not working in any challenge help me how to do it

?

it is also not working on the attack box when i ping that ip it is not pinging on both

[steel moss]

same for me

just move on to another challenge atp, if you're sure it's thm's problem not yours

I've been trying for half an hour lol

[covert adder]

does all the challenge ip do same or any challenge is working because i check only 2?

[steel moss]

different challenge different IP launch one the other dies

[river rock]

i am having problems accessing splunk from the vm inside the THM website it tells me problem loading the page, Room Name : Detecting Web DDoS

[golden oar]

So I am having an issue with https://tryhackme.com/room/gobusterthebasics I'm trying to use my own machine (I use arch, btw) and have setup dnsmasq with

`resolv-file=/etc/resolv-dnsmasq

server=/thm/<Machine-IP>@tun0`

I have then also set up the below file to just act as a fallback and set my dns in /etc/resolv.conf to be 127.0.0.1
/etc/resolv-dnsmasq nameserver 9.9.9.9

I am now able to get a response when I do dig but it's refused and doesn't resolve anywhere. Any suggestions?

`dig offensivetools.thm

; <<>> DiG 9.20.18 <<>> @<Machine-IP>offensivetools.thm
; (1 server found)
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: REFUSED, id: 37615
;; flags: qr rd; QUERY: 1, ANSWER: 0, AUTHORITY: 0, ADDITIONAL: 1
;; WARNING: recursion requested but not available

;; OPT PSEUDOSECTION:
; EDNS: version: 0, flags:; udp: 1232
; COOKIE: f370ce6b30b04b3a010000006992268b59d60a688a14397c (good)
; EDE: 18 (Prohibited)
;; QUESTION SECTION:
;offensivetools.thm. IN A

;; Query time: 22 msec
;; SERVER: <Machine-IP>#53(<Machine-IP>) (UDP)
;; WHEN: Sun Feb 15 20:03:23 GMT 2026
;; MSG SIZE rcvd: 81`

[river rock]

also,is Upload and Conquer scenario a necessity to complete the SOC L1 Certificate?

[royal tundra]

Hi @west chasm @cold owl I won a voucher as part of the hack2win promo back in September which is good for a year but that the store won't redeem. I submitted a ticket back in December that hasn't received a reply. Can anyone contact me regarding this? My username is 'jcm3'. Thanks!

[scenic torrent]

Gave +1 Rep to @cold owl (current: #1070 - 6)

Gave +1 Rep to @west chasm (current: #43 - 260)

[strange helm]

hi, I earned badge for 2 weekly missions completed in a row, but cannot see it in the profile @west chasm username is jimbo9

[zenith panther]

Is anyone else having problems with the Attackbox? I'm quite new to THM so it could just be me making a mistake but I cant type or interact with it at all, I've tried restarting it and still nothing, does anyone know why and how I can fix it?

[nova whale]

It's the weekend, and there's a big event going on - I wouldn't start to panic unless it's been over a week 🙃

[nova whale]

Here for the same question 😅

[frigid hatch]

Hey @west chasm folks, https://tryhackme.com/room/summit is a broken room for me. I don't have an attackbox. No matter how many I sign in and out, on whichever device. Is it broken for anyone else? or down completely?

[steel moss]

you sure if port :53 is open on the machineiP?

[viral timber]

This link http://enum.thm/labs/verbose_login/ in the "enumeration and brute force" room doesn't work (Web Application Pentesting > Authentication > Enumeration & Brute Force > Task 3 : Enumerating Users via Verbose Errors). Idk where to tell this so, i m doing it here

[south ice]

Is there anyone that can help. I'm trying to access the machine on Networking Concepts Task 7 its not showing up.

https://tryhackme.com/room/networkingconcepts

[deft quartz]

did you put that in /etc/hosts?

the url

[viral timber]

Nope

Oh

I see the problem

Must do it on the vm haha

[coral prairie]

guys i'm in Upload Vulnerabilities room, i follow the steps and set the etc/hosts file, but i continue to get this:

Please read the instructions in task one. You must access this server with one of the following virtual hosts:

overwrite.uploadvulns.thm
shell.uploadvulns.thm
java.uploadvulns.thm
annex.uploadvulns.thm
magic.uploadvulns.thm
jewel.uploadvulns.thm

Refer to the instructions in task one for more information

someonle can help me?

[rotund jolt]

nano /etc/host copy paste the links inside the file

[stone mountain]

Hey guys, just wanted to ask about the BSCP voucher from the last AOC. I still haven't got my voucher yet until now where can I ask for support on this I already mailed them but no answer as of now. Thank you for the answer

[west chasm]

TryHackMe's Email

TryHackMe's support email address.

​

[e-mail]

TryHackMe Socials · Feb 16, 2026, 1:51 PM

[weary spindle]

What did you put in your hosts file?

[viral valley]

Guys, I have a problem... I can't connect. I connect normally to the tryhackme VPN, but the machine doesn't respond. Is it just me, or is it a general issue?

[lone quail]

Which machien exactly? Are you on the same IP range?

[viral valley]

NoName CTF

[rigid hazel]

Is it possible that tryhackme website is down? I cant seem to load it at all

[viral valley]

Now I see that tryhackme is down!

[tepid sundial]

Is anyone having problems accessing tryhackme normally?

[lone quail]

Yep, some issies currently

[tepid sundial]

yup

[fervent saffron]

Right I expect the final ticket

Cause I submitted it 3 minutes ago

but the site shat the bed

[wise hollow]

https://tenor.com/view/vigilanteskass-gif-12238985672618509371

[tepid sundial]

I was just about to start a new challenge🥲

[little kernel]

i was just about to submit a flag 🥲

[zealous forum]

Status code 500 from tryhackme.com

[tepid sundial]

Hollup

maybe its come back

still a bit slow but now no more 500

all g now

[little kernel]

yep, it works now

[fervent saffron]

Still down for me

I did submit the final ticket before 4pm but rip me ig