site-support

[scenic torrent]

Gave +1 Rep to @compact fjord (current: #1539 - 3)

[dawn peak]

Getting an error when trying to load up any of the room “static-labs.tryhackme.cloud’s server ip could not be found”

It was working last week but since yesterday I can’t load up any rooms, it shows a white screen and then times out and shows the above message

[dawn peak]

I’m using THM attack box

[weary radish]

https://youtu.be/eepfP1SuYYA?si=7XB7mkpKIsylOKzu

random shutdown with vm with course FlareVM: Arsenal of Tools

kept happening since last night

[livid onyx]

I'm working on Cyber Advent 2024.
Task 13
Day 7: Oh, no. I'M SPEAKING IN CLOUDTRAIL!
And the VM doesn't want to start. I've tried several times. After a loading for a wile it drops the message: "Failed to connect to server".

[raw grail]

man when you're working your way though a room and the VMs are disconnecting its a gigantic pain in the ass

[weary radish]

especially when it happens 15 min after bootup, then it keeps doing it after reboot lol

[raw grail]

its driving me absolutely crazy man

it takes you out of your rhythm completely

like, why am I paying for the VMs when they don't work?

like seriously wtf is this?

I guess thats why my vms got disconnected

[naive dust]

Net sec challenge room shows host is down with every type of nmap scan that I have tried this has happened every day this week cannot complete this room using attack box.

[raw grail]

exactly

you paying a sub?

[upbeat quarry]

@raw grail @weary radish check here my routine: #site-support message
also:

• check you do not have THM VPN and THM AttackBox running at the same time
• check for interesting messages in DevTool>console
• the user here found that Edge did not have the problem: #site-support message
  Whatever you try and works or not, please provide feedback

[upbeat quarry]

that capacity message gets solved in a matter of seconds (just refresh)

[raw grail]

doesn't matter when I'm halfway through a room and all of my progress on both boxes get wiped

and im back into two fresh boxes

[naive dust]

This happens everyday for me. THM claims they have increased capacity in the U.S. but it is unusable.

[raw grail]

I dont

I don't have both running that is

im using a chromium based browser

[weary radish]

on video shows only FlareVM_Defensice_Security_toolingv6 was up, so i really dont know whats up with windows just saying "Shutting down" Randomly

all reason i post videos instead of explaining my issues lol

[raw grail]

I really feel like this is a server side issue on THM

But the only support I've ran across is discord

the only videos you find online are sponsored youtubers

so

its kinda hard to resolve the issue

and again

finally the box is up

[weary radish]

i think that usually happens in morning

well 10:40am eastern time

[raw grail]

im pretty much eastern time

my main study time is in the morning

how do I contact THM?

directly

[weary radish]

tbh i dont know

[raw grail]

lmao me either everything redirects to discord

[weary radish]

https://tryhackme.com/contact

tried this?

[raw grail]

youre a sweetie, lets see if they get back to me

[weary radish]

k hope it works

[raw grail]

im more interested in seeing how the respond to the situation than anything

[weary radish]

k

[raw grail]

wow super useful

[weary radish]

nice

[raw grail]

absolutely useless reply from them lol but it was quick

[weary radish]

ya its probably auto reply sorry

[raw grail]

no worries bro I thank you for the help

[weary radish]

np

[covert valley]

Hello there, is there any admin that can help me ? I hit the "Identity verification under review" when I launch my exam (did not do anything yet :/). I already had an issue a few weeks ago that prevented me to take the exam. Already took contact with the support last time and normally the issue was fixed. Thx

[sudden turret]

Hmm… might give that a try. So far Edge has been holding up but still losing connection occasionally. Not really enough to affect anything anymore just annoying lol

[raw grail]

edge is a chromium based browser

as is brave and obviously chrome

they all use the same engine

[sudden turret]

I didn’t know that actually lol 🤦🏻‍♂️

[gritty geyser]

Hi guys, im trying contact THM via my acc email but i always get to be spam lol
its about the billing can someone help me with this?
I would like to renew my subscription, but the website shows “Next Payment Amount: €100.80”. Could you please confirm if my 20% student discount and 25% annual discount will be applied?

Last year it was said that it would be applied this year and would be around 70€...

[upbeat quarry]

billing/account/subscription is handled by THM staff
if email fails, maybe you can use the form here: https://tryhackme.com/contact

[gritty geyser]

thanks @upbeat quarry

[scenic torrent]

Gave +1 Rep to @upbeat quarry (current: #13 - 710)

[tidal pebble]

whats this error ?

[weary radish]

issue im having now i get "You've earned your certificate of completion!" with a broken link image LOL

[raw grail]

lol a lot of people don't its ok

gotta learn some where, there was a day in the past I didn't know either lol

another Disconnect on the attackbox vm restarting my progress

[upbeat quarry]

I had a disconnect earlier, and I switched region from US-East to Europe
what is your region?

[raw grail]

east as well I believe

[upbeat quarry]

worth the switch, referring to this: #site-support message

[raw grail]

I'm going to swich when I restart everyhting again and see how it goes

thanks @upbeat quarry

[scenic torrent]

Gave +1 Rep to @upbeat quarry (current: #13 - 713)

[misty lake]

machine is now working 🥳
however, the accepted answer(s) still needs to be updated

[maiden dagger]

hi, can someone help me out for this issue i'm facing ,
i'm trying to purchase THM premium yearly but my payment gets declined , even tho i've turned on international payments

how do i send the screenshot

it says
"your payment could not be completed at this time. please try again later or use a different payment method. if this issue persists, contact your bank for more information"

ive tried multiple cards still gets declined

[ember osprey]

For a screenshots you need to verify first you can learn how to do so on the link below 🙂

[west chasm]

Discord: How Do I Verify My TryHackMe Account?

Article Link

https://help.tryhackme.com/en/articles/6495858-discord-how-do-i-verify-my-tryhackme-account

Aug 23, 2025, 4:25 AM

[ember osprey]

For payment related issues you will have to reach out to support directly on the email below

[west chasm]

TryHackMe's Email

TryHackMe's support email address.

​

[e-mail]

TryHackMe Socials · Aug 23, 2025, 4:25 AM

[maiden dagger]

Okay

[indigo zenith]

Hello, i am doing the Windows Command Line but the i can't connect to the Target Machine i got "failed to connect to server"

[abstract marsh]

helpmee, I'm in "File Inclusion", Task 8, Challenge 3. I don't know where I went wrong.

[upbeat quarry]

it is working for me, maybe try again after clearing browser cache and refreshing

[honest canyon]

Is any mod here ?

[vast estuary]

Check the #subs-room-help

[coarse cairn]

Need Help ; )
i have a Question : I have THM on my windows and i want to connect the THM machine via openvpn to my VM's kali Linux , without login into THM in my VM kali.

i have been using the attackbox but its laggy so i wanted to perform my task on the VM kali, with my THM on my win10.

[lethal oriole]

In the PT1 exam, I’m facing issues on the ‘Verify Your Identity’ page. What should I d0 ?

[naive dust]

why not log in to kali

?

you need to be logged in to install ovpn file

maybe try installing that file on win 10 and send it to kali via shared folder

[naive dust]

is it hard the exam ?

[lethal oriole]

I not Attend the Exam , I Facing Isusse in Verif Page itself

[winged mica]

I'm currently doing thelayoftheland and when trying to access the VM that it wants me to deploy, im greeted with a Login page for the VM, with no input fields for credentials.. just a "Login" button...

and it always says "incorrect login" 🤷‍♂️

I would attach a screenshot but i cant.

[sinful goblet]

That bug happens sometimes try redeploying the VM and make sure your VPN/attackbox is connected. If it still shows just the login button, it’s prob a VM glitch THM support can fix it

[winged mica]

I have redeployed the VM at least 10 times now :c

I'll just wait for THM support to help me out

[sinful goblet]

Yeah, if redeploy didn’t work after that many tries, then waiting for THM support is the best move. They’ll sort it out 👍

[distant tundra]

Hey i need help with virtual machine its again nd again reconnecting but didn't reconnect

[ember osprey]

Yeah why 🙂 ?

[ember osprey]

Can you provide some shots ?

Please don't spam over muptiple and channel and do not self advertise #rules 🙂

[ember osprey]

Try to change request method

[ember osprey]

Contact support on the mail below

[west chasm]

TryHackMe's Email

TryHackMe's support email address.

​

[e-mail]

TryHackMe Socials · Aug 23, 2025, 1:50 PM

[ember osprey]

Can you provide a shot ?

[honest canyon]

I deleted my Google Authenticator app by accident, and now I cannot log in because I no longer have the 2FA code. I tried using my recovery codes, but I always get the message “Uh-oh! That authentication code is not valid.”

Is there any possible way to get it back i'm worried to lose my streak

Next payment is soon too

[covert fox]

I have to make the vm: https://tryhackme.com/room/credharvesting . When I connect with rdp it gives me wrong passwords even if they are on correct, from the browser it tells me error.
┌──(kali㉿kali)-[~/Scaricati]
└─$ nmap -p 3389 10.10.51.84
Starting Nmap 7.95 ( https://nmap.org ) at 2025-08-23 16:14 CEST
Nmap scan report for 10.10.51.84
Host is up (0.12s latency).

PORT STATE SERVICE
3389/tcp open ms-wbt-server

Nmap done: 1 IP address (1 host up) scanned in 0.54 seconds

[ember osprey]

reach out to support on the email below

[west chasm]

TryHackMe's Email

TryHackMe's support email address.

​

[e-mail]

TryHackMe Socials · Aug 23, 2025, 2:19 PM

[honest canyon]

I sent an email but i want to know if i will lose my account or something

[native blaze]

is there any way to re-register for the red team capstone challenge? I registered a long time ago and dont have my credentials for the challenge anymore

[coarse cairn]

i have not settled the kali perfectly yet , unsure about its integrity i didnt wanted to login thm in my kali. also i transfered the openvpn file to kali , and did the thing but still it shows "Not Connected". ill try again , this time ill log on to thm in my kali

[naive dust]

why are you unsure about its integrity?

its more secure than your windows machine since its linux

[coarse cairn]

i was actually going through the user and groups settings and i really did messed up things there, i created a new user and deleted the default one and after it my cli was plain and changed, somehow i got my cli back to normal

and also now when i use sudo and it asks password to me, even after entering correct pass it says auth failed, when i open the root terminal directly and enter the pass ,it works

[naive dust]

i suggest you install it again

[native blaze]

Can any mod verify if I can just register with another username to the challenge?

[naive dust]

i had some problems with users like you did and every time i tried to fix it i made it worse got to the point where my taskbar tottaly disappeared and background too

[coarse cairn]

from about past 45mins i am watching videos and updating and upg the kali installing sutffs .

[naive dust]

https://tenor.com/view/the-office-i-dont-like-it-hate-like-not-good-gif-2504357732714936589

[coarse cairn]

ok soo i loged in THm in my kali , used the IN server, regenerated it , installed the file. adn then i connected, ran this command 'curl 10.10.10.10/whoami' , which showed me an ip. but when i go to the THM and refresh the page, it still shows 'Not Connected' on THM access page .

[naive dust]

try installing different one

i recommend installing VIP one

its faster

[lethal oriole]

In the PT1 exam, I’m facing issues on the ‘Verify Your Identity’ page. What should I d0 ?

[winged mica]

despite coming back hours later my issue still persists, i keep getting

"The requested connection does not exist. Please check the connection name and try again."

and the reconnect button immediately fails.. but my machine is literally active and terminating and then redeploying wont fix it either.

[naive dust]

what issues

be specific

[lethal oriole]

In the PT1 exam, I’m facing issues on the ‘Verify Your Identity’ page. What should I d0 ?
Error Msg
Your session has expired
The SDK token provided in this verification process has expired. Please go back and try again.

[naive dust]

can you screenshot

[naive dust]

i guess you need new token

[lethal oriole]

@naive dust where we want to get that token

[sinful goblet]

Hi everyone

[bleak flame]

Reset password email is not sent if email is not verified. Is that indented?

[ember osprey]

You need to contact staff , you can do so on the email below

[west chasm]

TryHackMe's Email

TryHackMe's support email address.

​

[e-mail]

TryHackMe Socials · Aug 23, 2025, 5:46 PM

[lethal oriole]

@ember osprey pls Help me

[ember osprey]

I can't I am not a staff member

[coarse cairn]

ohhhh yes i tried the VIP 1 server and connected to it and after refreshing it also shows Connected @naive dust Thankss Brotherrrr!!

[modest sigil]

I am having trouble connecting to the windows virtual machine in "Windows Fundamentals Part 1" where the screen just states TryHackMe Remote and has a login button that fails to login

I cannot complete the room because of this and was wondering if I am able to get help to fix my mistake (most likely)

[ember osprey]

Terminate that machine instance > wait a few min > refresh the page > start new instance

[modest sigil]

Will do

Still the same result

[compact fjord]

BloodHound CLI is trying to pull older Neo4j/Postgres images that don’t match the current Docker Compose setup.

Some of the docker-compose.yml environment variable syntax isn’t fully compatible with your Docker/CLI version.

The “initial password” for Neo4j must be set before the database container fully starts, or the login fails. .......... can't get bloodhound to work

[modest sigil]

My issue has been resolved

[tulip gorge]

Hi TryHackMe team! 👋

I’m part of the IEEE Student Branch at Lahore Garrison University. We’re very interested in collaborating with TryHackMe to provide cybersecurity training and career development opportunities for our students.

Could you please let me know if there are any official partnership programs, student discounts, or ways we can organize bootcamps and certification pathways together? Also, info on bulk licenses or local training support would be really helpful!

Thanks so much for your time and help!

[ember osprey]

For such a question reach out to support directly on the email below 🙂

[west chasm]

TryHackMe's Email

TryHackMe's support email address.

​

[e-mail]

TryHackMe Socials · Aug 24, 2025, 12:49 AM

[heavy warren]

Did they provide an update? This is still broken

[dense tiger]

my wifi adapter is stop working (tp-link ac 1300) help me fix it.

[solemn gust]

Hey guys. Anyone know where I can find the notification settings? After 716 days yesterday, I somehow forgot to log in. I didn't get an alert saying my time was running out. Cannot find this anywhere in the profile and account settings. I also cannot see if I have another active streak freeze or not. I used to be able to see this by putting the cursor on my streak but that info isn't there anymore. I also did email support as I wanna know where the swag discount is at, so hopefully they reply soon. Thanks. 🙂

[warm hawk]

Hi when I’m on mobile a phone device I try to access just viewing modules or rooms and it just freezes especially when it ask “I don’t have a
desktop or I’m on a mobile” and I’m signed in

Bug?

[main vault]

(Shells Overview)anyone have the same problem as me? there is nothing in the lesson!

[ember osprey]

Disable your antivirus , it probably flags payloads from the room and doesn't display the page

[ember osprey]

Site isn't optimized for mobile devices

[ember osprey]

Try to use light mode

[ember osprey]

#infosec-general

[green egret]

naah its working for me!

have fun solving it 😄 @main vault

[main vault]

i got it ! Because antivirus ☠️

[dense wagon]

tryhackme used to send a email! if you don't logged in your account and don't complete a single task they used to remind you via email!

[vapid lily]

does anyone know how to enable clipboard permissions from tryhackme to the attackbox? Because i am unable to copy and paste

I am using the operagx browser

[shell tiger]

you have to click that 3 dots on the left of attackbox and paste your content into the clipboard there

[vapid lily]

thanks!

[slate estuary]

The SDK token provided in this verification process has expired. Please go back and try again.

while attempting pt1

[arctic dome]

Hey everyone! I'm new and really interested in learning CTF skills. Can anyone guide me on how to get started, what rooms or resources to focus on first? I'd appreciate any advice or tips. Thanks!

[solemn gust]

Yeah idk why I don’t get them. Just searched my mailbox and last one was from 2023 lol

Now I’m so nervous to lose my streak since I don’t think I have another freeze available

[ember osprey]

You will have to contact support on the email below

[west chasm]

TryHackMe's Email

TryHackMe's support email address.

​

[e-mail]

TryHackMe Socials · Aug 24, 2025, 1:48 PM

[ember osprey]

Follow this path 🙂
https://tryhackme.com/resources/blog/free_path

[naive quartz]

Is there any support around to help with an issue I have with PT1?

[ember osprey]

You can contact them on the email below

[west chasm]

TryHackMe's Email

TryHackMe's support email address.

​

[e-mail]

TryHackMe Socials · Aug 24, 2025, 3:25 PM

[naive quartz]

Yeah I put in a ticket but my exam timer will run out before they answer.

[solemn gust]

Hi this is what I see still

[ember osprey]

Seems like you don't have any streak freezes left currently

[solemn gust]

how can i get more? i figured with all those days i would have had a few 😄

[ember osprey]

You can usually win those during events

[plain cave]

Hey guys, is anyone else experiencing the same issue? I have switched servers multiple times and have rebooted my pc but the issue persists. Nothing else comes to mind. I've also searched on google but the other guys ran into problems with openvpn but thats not my issue here. I also am a premium user.

When I refresh the page I get this

I've terminated and restarted the machine multiple times and STILL.

[upbeat quarry]

what is your browser?

[plain cave]

firefox

[upbeat quarry]

switch browser for the moment
or keep firefox, disable all extensions for the moment, delete browser cache, then refresh

[plain cave]

Thank you @upbeat quarry ! It works on chrome.

[scenic torrent]

Gave +1 Rep to @upbeat quarry (current: #13 - 714)

[upbeat quarry]

not the first instance of FF behaving like that Happy THM

[plain cave]

whats ur browser? @upbeat quarry

Is brave worth it?

[upbeat quarry]

I use FF, with very few extensions

[upbeat quarry]

no experience with Brave, maybe ask in #general or #infosec-general

[plain cave]

u r very insightful, thanks for the proper response!

as selamu aleykum, I believe this is not the right channel for that. I believe u should try #infosec-general

[scenic torrent]

Gave +1 Rep to @plain cave (current: #1066 - 5)

[plain cave]

👍

[steady pier]

How to turn email notifications on? For some reason I haven't been getting them recently

[hardy sleet]

does tryhackme have a student plan?

[steady pier]

I think they offer a discount on the annual plan iirc

[austere horizon]

https://help.tryhackme.com/en/articles/6494960-student-discount

[kind sage]

any one using tryhackme or hackthebox premium ..please tell me which card you use for this ..
From india

[proud notch]

How do I purchase pt1? I am in the webpage but there is no purchase button

[upbeat quarry]

this is what I have at https://tryhackme.com/certification/junior-penetration-tester/details

[proud notch]

Thank you

[scenic torrent]

Gave +1 Rep to @upbeat quarry (current: #13 - 715)

[naive dust]

Hey everybody !

I'm currently at the beginning of the Wreath network room and i connected to the network from my kali vm using the network VPN configuration file.
The material mentions the ip of the server that is the entrypoint for the attack is at the top of the page in the network panel, but the nor the network nor host parts of that ip correspond to the network i'm on or the machines that i can see in it with an nmap scan.I just wanted to check in with you guys and make sure I wouldn't be running attacks against the wrong target or worse - as i understand this room is a shared network with other THM users - against other users machines. Have i got something configured wrong or is there an issue somewhere else ?

[deft quartz]

ive been using brave for over 5 or 6 years, i really like it

[plain cave]

What search engine? Braves own, google or duckduckgo?

[deft quartz]

i use braves own, its not as good as google so i use google as a fallback

just experiment with them

[upbeat quarry]

have you got a tun0 interface? can you ping the IP of prod-serv? if yes, you are good, and should limit your attack to the subnet of prod-serv

[vital grail]

i have used ICICI Credit VISA card for THM i dont have premium for HTB

what is the use of discord code provide in the THM site?

[upbeat quarry]

if you mean the Discord token found under https://tryhackme.com/manage-account/account-details, it allows to link your THM and Discord accounts, as per https://help.tryhackme.com/en/articles/6495858-discord-how-do-i-verify-my-tryhackme-account

[solemn gust]

same

[fair sedge]

i dont understand why your website cares so much if im on a small screen or not

im using hyprland and its annoying, i usually keep the window there and open a window for a terminal and then use the thm window to check some stuff like the ip or submit flags , why does it matter if the windows size is small ?

[lethal bramble]

Have you fixed that?

I have same problem

[upbeat quarry]

please provide screenshots, for that you first have to verify your THM account with Discord using the instructions from the link below

[west chasm]

Discord: How Do I Verify My TryHackMe Account?

Article Link

https://help.tryhackme.com/en/articles/6495858-discord-how-do-i-verify-my-tryhackme-account

Aug 25, 2025, 2:45 PM

[lyric lark]

Who do I speak to on info for 100 seats

I've been on the website waiting for a teammate for 30 ish minutes

[coarse cairn]

Noo way this is Legit, BOTsssssss!!!!!!. mannn i used to sit till 4am to doings tasks and only secured the 2spot ,

[ember osprey]

wdym ?

[ocean crater]

#room-help message

[normal folio]

this not working for me at least: https://flag.muir.land/
i cant get the last flag in Polkit: CVE-2021-3560

[ember osprey]

Try with http instead of https

[normal folio]

same result

[raw grail]

all you have to do is not finish a room and leave it for next week then finish them all on the first hour for the bonus points

doesn't even have to be a bot just timed right

[boreal drift]

I’ve experienced the same going from first to 3rd place in a hour before the deadline so I just tend not to care for it anymore

[shadow flint]

Hello I have a problem with my certificate can I pm someone?

[vast estuary]

With one?

[ember osprey]

which problem ?

[lost marlin]

I am missing the hack2win ticket tracker on the dashboard. anyone else having this issue?

[ember osprey]

Event starts on September 1st

[floral sorrel]

I have paid for annual sub, but all attackboxes, and machines take 1 or 2 minutes to launch. Is that normal?

Tried submitting a ticket onsite, but there was no option.

[vital grail]

it is happening with me too

[floral sorrel]

I was under the assumption that paying for it meant skipping the wait time.

Unless the free tier is even longer than 2 minutes every time you start a machine.

[sour thorn]

for hack2win how exactly i will invite my friends through referral??

[hasty void]

For hack2win how we can invite our friends through referral codes

[ember osprey]

There's an invitation below your skill amtrix

@sour thorn

[sour thorn]

now, how will i check my obtained tickets? or it will be later on 1sept?

[upbeat quarry]

that corresponds to my exprience
typically, room VMs take 1 minute to come up with their IP, while THM Attackbox requires 2 minutes
you may have to wait more, depending on the room, for some services to be fully functional (first OS, then services), and usually the instructions for the room give you a heads-up
also, in my experience, Windows VMs come up slower than Linux VMs
but, I do not know how faster for a subscriber that is compared to a non-subscriber

[floral sorrel]

That's fair. It made sense that the timer is there as a frustration point to make you want to subscribe, but I see no reason why it should be there as a subscriber.
Same way that the machine doesn't show IP for 1 minute.
Makes no sense to build that in.

Makes the idea behind attackboxes frustrating when I am paying for it

Thank you for the info. I'll stick to running a kali VM.

[floral sorrel]

Sadly still doesn't help with machines waiting 1 minute before showing IP. Why?

[upbeat quarry]

which room?

[floral sorrel]

Any.
I'm on the linux fundamentals at the moment.

"Linux Fundamentals Part 3"

[upbeat quarry]

this is what I have right now

it will be ready in a few seconds

[floral sorrel]

That's exactly what I am referring to. The machine starts, and then waits a full minute before showing the IP.

I see no reason why they built in a timer to hide the IP for a full minute.

[upbeat quarry]

that is what I meant: wait 1 minute for target VMs to be ready

[floral sorrel]

When you start the machine, it starts, and then once it has started, it waits 1 minute before showing IP.

[upbeat quarry]

you want THM to have all their VMs running 24X7 for each subscriber?

[floral sorrel]

You're missing the point.

It takes seconds to start a VM. As shown by the fact that it starts the VM, AND THEN waits a full minute before showing you the IP.

Attackboxes, it's not clear why it takes 2 minutes. I see no reason it should take any longer than 10-30 seconds to spin up a VM, but that's a different story.

My issue is, why wait the minute before showing the IP.
The machine is ready to go, why make us wait.

Please enlighten me if there's some core reqs that I'm missing that makes this 1 or 2 minute delay reasonable. Because I see no reason for it.

[frigid moss]

mainly because it also needs time to fully boot up and load all the services correctly

[upbeat quarry]

I cannot explain how THM have built their VMs
I understand that you want something else than what THM is offering
I also recognize that there are many ways to build what THM are offering
somehow, I am satisfied with what THM are offering to me: I just wait 1 minute or 2 minutes, and usually it works (mind you, there are many bugs where that 1-2 minute situation fails, but that will be a conversation for other frustration moments 🙃 )

[frigid moss]

not to mention the technical aspects that go on in the background that we have no idea the process of such as actually assigning an IP for the machine 🤷

[floral sorrel]

So, essentially, to guarantee everything has started, you set a 1 minute timer before letting us interact with the machine.

Fair enough I guess. While I think that's a ridiculous way to go about it, I guess that is one way of guaranteeing everything has started.

Thank you for explaining.

[floral sorrel]

While I'm not happy with the silly timers, I guess that's just something to deal with.
At least with my own VM it's 1 minute instead of 2.

[zealous yoke]

We use the timers to ensure that things on the VM have fully started. On quite a lot of the VMs there's all sorts happening in background, with some complicated stacks, so we aim a little bit higher on the timer just to make sure things are good to go. Pretty much the same as turning on your PC but having X amount of services/stacks start up on start-up

Appreciate the feedback though, 2 minutes does feel like 2 hours when you're watching it count down 😄 we have plans for making "better use" of those 2 minutes for users rather than just sitting around waiting. If you have any ideas, happy to hear 🙂

[floral sorrel]

Absolutely.
I'd start by implementing a check and then a progress bar. If it was my service I wouldn't have the timer, this creates frustration like in my case.

Instead have a progress bar, and start when it's ready. This allows VMs that require little to no setup to be instantly ready. And VMs that require a bit more, to get the time it needs, without frustrating users as they can see that it's loading.
A timer tells me it's just "waiting" until the timer runs out. Again, very frustrating.

A simple check for starting a VM, that I'm sure requires far more complexity.

1. This VM requires services X, Y, Z
2. Has services X, Y, Z started? No? Ok, wait 5 seconds and check again.
3. This service requires X, Y, Z files with these permissions.
4. Has these files X, Y, Z been properly uploaded with correct permissions? No, wait 5 seconds and check again.
5. This service requires X, Y, Z special setup. Case by case basis, just return a True flag when it's done, have a 5 second timer waiting for it.
6. This VM requires an IP.
7. Does it have an IP? No? Wait 5 seconds and check again.

On user side, every 10 seconds, return which step it's on.

Then it's very obvious what went wrong, and where it went wrong if something didn't load.

[jagged lark]

I am in the Authentication Bypass room. When I start the machine and get MACHINE_IP, I am redirected to http://10.10.118.53/customers/login (example), but it does not load. I am not using any browser extensions or VPN. How can I fix this error?

[tame mantle]

Are you using an attackbox or VPN? If you use a VPN, have you configured and launch openvpn ?

[jagged lark]

Im not using attackbox and openvpn. Before this, I could always access the site using the required IP address from my browser, but now it doesn't work.

I apologize, perhaps my actions were fundamentally wrong. I was able to access the site through attackbox.

[tame mantle]

Try using the attack box 😉

[jagged lark]

ty❤️

[floral sorrel]

Long story short, you're trying to access an internal IP, from your own home that's not a part of that internal network.

[tame mantle]

If you don't use the attack box you will need to configure OpenVPN you can find all the details here on how to do that
https://tryhackme.com/access

[floral sorrel]

You need to either access it via AttackBox, that is on the internal network, or via OpenVPN, which connects you to the internal network.

[jagged lark]

alr got it guys ty

i used to be able to connect from my main machine without vpn

[floral sorrel]

If you're curious about why it's done this way is because these machines are designed with vulnerabilities.
They should absolutely not be open to the internet as they can, and would be exploited rather quickly 🙂

Keeping them internal guarantees that only those that should have access to them, are accessing them.

[jagged lark]

Got it, ty. Have a good day

[tame mantle]

hmm In this case, you must have configured a VPN at some point 😅
The IP addresses of the THM machines are 10.x.x.x, so the private range that is not accessible from the internet

[hollow knot]

Hello, I would like to use your logo on my website, just for presentation purposes, and I was wondering if you have a public logo for this purpose, because tryhackme is a closed brand and I'm not sure if I can do this.

[floral sorrel]

Probably best to email them to confirm you're allowed to.
For the logo itself I guess you can use one of these I guess:
https://tryhackme.com/favicon.svg
https://tryhackme.com/favicon.ico
https://tryhackme.com/favicon-96x96.png

[shadow flint]

With the Name on my certificate but i just email the support

[ember osprey]

Yeah that's what should you do , they can fix your name on the cert

[raw grail]

because the box has to boot. the box isn't om all the time.

[floral sorrel]

When's the last time you booted any VM, on SSD, HDD, large or small, that took longer than 30 seconds to boot?

[raw grail]

none of that makes sense.

[raw grail]

this is all being hosted on amazon cloud bro

[floral sorrel]

The main point is if it's such a big process to boot the VMs, then add a progress bar, instead of a 1 minute timer.
Means unnecessary waiting for the sake of waiting.

[raw grail]

they're VMs not bare metal

a progress bar and a timer is the exact same thing

the attack box has a progress bar it doesn't change anything

you still have to wait for the box to boot up

you would have went mad waiting for dial up if 60 seconds for a box to boot has you geekin like that

[floral sorrel]

By progress bar, I do not literally mean a timer to counts to 100% instead of a timer that counts 60 seconds.

I meant, a progress bar. That records... Progress....

Instead of counting 60 seconds, add a check for if necessary services / tools / networking is setup.
Progress bar for each step.

[hollow knot]

U have the mail ? I din’t see it

[simple berry]

The hack2win will start on 1st September, right? Which means that tickets will be dropped starting from September 1st??

[floral sorrel]

I found it here: https://help.tryhackme.com/en/articles/8116292-how-to-create-a-ticket
[e-mail]

It used to be on the contact page: https://tryhackme.com/contact
But I guess they removed it.

[upbeat quarry]

@floral sorrel
FYI: about progress when starting a target, I find these 2 rooms, which are networks, come a bit closer to your description of progress:

• https://tryhackme.com/room/adbasicenumeration
• https://tryhackme.com/room/adauthenticatedenumeration
  these 2 rooms are actually fairly recent, and THM seems to have enhanced the way they come online when you press start

[ember osprey]

Yes 🙂

[simple berry]

Thank you

[scenic torrent]

Gave +1 Rep to @ember osprey (current: #1 - 5879)

[upbeat quarry]

check this: #room-help message

[coarse swallow]

Can someone explain Hack2Win event is?

Please

[bleak flame]

Hello,
Is not Refer a Friend task no longer possible? (hack2win)

[ember osprey]

it is , you have a form below your skill matrix

[ember osprey]

You have everything explained here
https://tryhackme.com/room/hack2win

[gloomy terrace]

Getting this error all day today: "Oh no, an error occurred while starting VM: We're temporarily at capacity. Please hold tight and try again shortly." Subscribed to get access to faster VMs, but now not getting any VMs. Tried different browsers, etc. Sometimes the machines do get connected, but drop intermittently with all reconnect attempts failing. Suggestions?

[cloud valve]

Good Day, I am also getting the same error as of just now when attempting to start the machine for wireshark the basics room.

[gloomy terrace]

THM content is great. Hopefully these VM issues will be fixed. Spending too much time trying to connect/reconnect instead of learning.

[ember osprey]

@cloud valve @gloomy terrace Try to relog and clear your browser cache

[cloud valve]

okay thanks

[scenic torrent]

Gave +1 Rep to @ember osprey (current: #1 - 5883)

[cloud valve]

it worked, thanks

[gloomy terrace]

That worked. Thank you!

[scenic torrent]

Gave +1 Rep to @ember osprey (current: #1 - 5884)

[mossy lion]

Hi everyone, is there anyone who would be so kind to help me find some files that I can study for the peneters thesis? Thanks a lot to anyone who can help me.

[azure harness]

Hi, no pictures are loading in for any of the rooms. Please help me.

[upbeat quarry]

disable all browser extensions for the moment, and see if that helps

[upbeat quarry]

can you provide more details about what you expect?

[azure harness]

for the website or over all the websites?

[upbeat quarry]

I would start from a "naked" browser, fresh from install, for troubleshooting this
for instance, if you use Firefox, but never Chrome, install Chrome and try, or any variation of that (Edge, Brave, Opera, etc.)

[mossy lion]

maybe some notes where I can find on how to explode a machine how to use nmap and all the others and in what circumstances they should be used

[upbeat quarry]

maybe this is what THM is about, and you could start by following THM roadmap at: https://tryhackme.com/hacktivities?tab=roadmap

[azure harness]

@upbeat quarry the problem still isnt fixed.

I have even tryed another engine.

[upbeat quarry]

then maybe check the URL for the images, and see whether that URL is blocked
that idea comes from here by Scrubz: #site-support message

[azure harness]

the URL is not blocked

but i guess that is one way to see the images

[upbeat quarry]

are you connecting from a network controlled by an organization: work, college/university, public library?

[azure harness]

no

[upbeat quarry]

maybe your ISP is causing the issue, hence: do you have the possibility to use a VPN, like ProtonVPN which has a free plan?
that way, by routing your traffic through Proton infrastructure instead of your ISP, you can isolate the problem a little bit further

[azure harness]

i use a vpn yes.

[upbeat quarry]

can you test without your VPN?

[azure harness]

i have, it still does not load in

[upbeat quarry]

do you have other security applications that may be in the way? there are some sophisticated applications that you can tweak in all sorts of way (malwarebytes, etc.)

[azure harness]

I have an ad blocker

[upbeat quarry]

worth a try disabling it

[upbeat quarry]

but you said you disabled all your extensions earlier?

[azure harness]

for the specific website yes

but not deiabiling it for all websites

but hence, the same outcome, it still does not work

[upbeat quarry]

make sure you delete browser cache and reload the web page when you make all these changes

[azure harness]

still not working

[upbeat quarry]

have you used a browser just coming from a freh install, but nothing added on?

[azure harness]

yeah

[upbeat quarry]

what is your OS?

[azure harness]

safari

[upbeat quarry]

you are on a desktop/laptop, not tablet or mobile, right?

[azure harness]

yeah

[upbeat quarry]

something on that computer is making your life difficult, but I do not know what

[upbeat quarry]

are you using Cloudlfare Warp?

[azure harness]

i mean, sometimes the pictures work sometimes they dont

[azure harness]

no

[upbeat quarry]

maybe the images go through, but not the GIFs?

[azure harness]

maybe

but as long as i have the images

or i can access them that is fine

[azure harness]

quickly though, i have nearly finished the intro, what would you recoommend me to go onto next, blue team or read team?

[stuck steppe]

I could be wrong, but it sounds like it could be a DNS issue. Might be worth a shot to flush DNS cache. Restarting router could help too.

[upbeat quarry]

follow your heart 🙃

[upbeat quarry]

thanks for coming to the rescue

[scenic torrent]

Gave +1 Rep to @stuck steppe (current: #3108 - 1)

[stuck steppe]

Lol no worries, just a couple things I would try if I was having that issue.

[azure harness]

alr, i have done a DNS flush

should it work instantly? because i am not seeing any dfference

[stuck steppe]

You might need to restart your browser after, but it probably would have worked instantly. I would try to view the pages from a different device if possible, to narrow down if it's a network issue or a device issue. If you're not able to test from a different device it's worth a shot to restart router regardless.

[azure harness]

i have just found out, its because the gov blocked it

wait one sec give me a moment

yeah, its becaue the UK Government has blocked me from seeing that image

[stuck steppe]

I see, that is unfortunate. Using a VPN to another country should fix it then.

[azure harness]

I have just checked the network to see whats up with the PNG, and its been forbidden.

[azure harness]

yeah

[upbeat quarry]

but you can access that PNG outside of THM if I understand right what you said earlier?

[azure harness]

yeah on Imgur

but, i dont think that it would have been blocked?

no, then its to do with the specific website...

it was like this btw, ever since i opened tryhackme

but i can use a VPN that is fine.

[upbeat quarry]

this has to do with that recent regulation they introduced you think (Online Safety Act)?

[azure harness]

maybe its so controlling, you have no idea

they are planning to put regulations on VPNs

[upbeat quarry]

I would think that THM is mindful not to have their web content affected by that

[azure harness]

i dont know, the new regulation is pretty wild

nvm, i ahve just double checked, with a UK VPN, its not to do with the government.

[upbeat quarry]

well, as THM targets the education world (schools, etc.), they will be impacted

[azure harness]

Its to do with my network.

[upbeat quarry]

sounds more reasonable, however till you have come to the root cause...

[upbeat quarry]

like Abracadavre suggested, resetting your router is an option you have not done yet
many people on that router?
TV, phone also maybe

[azure harness]

all of a sudden it works?

everything works now

[upbeat quarry]

worst case: it works without you knowing why it did not work

[azure harness]

well, the remote server was picking up the images correctly, so specifcly its not the server itself, but how the browser was fecthing the file.

[azure harness]

should i be worried?

[upbeat quarry]

no, rather annoyed maybe, because you do not know whether it is intermittent, what is the scope of the problem, etc.
maybe consider the issue is not closed, but be happy to have a better experience for the moment

[azure harness]

alr, well thx for your patience and help, i appreciate it.

[scenic torrent]

Gave +1 Rep to @upbeat quarry (current: #13 - 721)

[stuck steppe]

yeah exactly, but if it works it works. Thanks for the assist

[scenic torrent]

Gave +1 Rep to @upbeat quarry (current: #13 - 722)

[hard tiger]

I have been having trouble the past couple of days with openVPN and connecting to target machines via my browser (firefox). Using Kalilinux ** Edit, solved

[elder gull]

is Hack2win started

[wooden gorge]

anyone been having issues with the VMs recently?

currntly on velociraptor room and its been acting up

same with redline room right before it

[elder gull]

Is there any support team

[hard tiger]

check announcements to see if it has started

[elder gull]

I am confused that's why I am asking here for clarity

[hard tiger]

https://discord.com/channels/521382216299839518/546650767495397376

[elder gull]

So,I will not get any stamps or tickets before September even if I complete one room?

Are you a regular user or a support team member

[hard tiger]

Just a dude learning

Have you tried completing a room today?

[elder gull]

I did

[stone fractal]

is it just my room or are the US east servers lagging?

[elder gull]

They are

[stone fractal]

okay thanks

even with the troubles I am so happy for the new US east servers lol

[ember osprey]

It starts on September 1st

[distant tundra]

Hey i am getting error with m tryhackme failed to connect to server again and again

[leaden kiln]

Where i can find my referral link in tryhackme? Is on invite frnds section

[violet vector]

I paid for Premium, Why did my attack box and exercise machine dissapear?

This is the third time tonight.

The target machine isn't working again. Are you fixing it?

@uneven mortar Why am I unable to connect to the target machine? "Could not start SSH session. No route to host"

It's still broken.

@marble breach How do I get staffs attention?

@west chasm How do I get staffs attention?

[ember osprey]

That's a bot . Can you provide a screenshot of your issue ?

[violet vector]

The message I received when I was attempting to connect from the attack box to the target machine by SSH with Remmina was "Could not start SSH session. No route to host"

Multiple times over the past 45 minutes I've lost the connection to the attack box or just had the SSH terminal disappear> I've never been able to reconnect when this happens. I didn't take a screenshot. My learning is being disrupted.

[torpid jasper]

did you start Task Attached Machine first?

[coarse cairn]

That might happen when you have kept your machine idle for too long,

[violet vector]

Of course I did. It looks like people have been having trouble for 6 hours now.

Target Machine Information
Title
WinCore_TheBlackPearl_v1.0
Target IP Address
10.201.17.96
Expires
1h 31min 31s
Add 1 hour
Terminate

[violet vector]

Is that correct? I though it was supposed to work for 2 hours.

[coarse cairn]

it works, perfectly fine when you are working on the attack box, if you keep the attack box idle, it'll eventually stop itself .

[coarse cairn]

and To ssh to the Target Machine , the tasks will provide you with the "username" to ssh in.

[violet vector]

I'm not stupid.

[coarse cairn]

just covering up , otherwise the the machine looks perfect, if the problem still occurs, take a screenshot.

[violet vector]

Multiple times when I've been working with the target box the SSH terminal in Remmina just disappears and then when I try to reconnect to it I get the message "Could not start SSH session. No route to host"

After the SSH terminal disappears there's nothing to see?

[coarse cairn]

you are ssh in with THMs attack box or your personal vm ?

[violet vector]

THMs attack box.

[coarse cairn]

try reset the machines in the THM, terminate and run them again.

[violet vector]

Yes, that has worked sometimes, and then it breaks again in 10 minutes.

This current one has been working for 40 minutes so far though.

[coarse cairn]

i would also suggest you to try to connect from your own Kali VM if you have. if not, share the screenshot if the problem still persist

[violet vector]

Is there one that TryHackMe suggests?

[coarse cairn]

follow this https://tryhackme.com/access

[ember osprey]

Can you please provide a shot ?

[violet vector]

I didn't take a screenshot of it, that was the message I received. I'm quoting it verbatim. I don't see how taking a screenshot of an empty desktop when Remmina disappears before this helps anything.

[robust tide]

Currently doing the Active Directory room and when I continued with it today, its horrible. The virtual machine gets terminated randomly after few minutes, so I have to start over everytime I launch the machine again... I'm giving up

[slow bobcat]

im unable to start attack box

[undone sparrow]

As a small remark, the ECHO chatbot doesn’t provide any guidance on how to report or address mistakes in rooms, which could make this process easier for users.

[quaint flame]

I am having network issues with these rooms "Failed to connec to server" i cant complete rooms because of it.

Is THM having server issues like being overloaded or requries some maintenence ?

[coarse swallow]

Aight thanks a lot

[scenic torrent]

Gave +1 Rep to @ember osprey (current: #1 - 5886)

[raw grail]

This happens a lot and some people in this discord are straight up THM Glazers and refuse to recognize it.

[raw grail]

My rooms won't connect today either

I'm going to try to connect to another server and see what happens

[quaint flame]

I tried still getting server issues I checked my network and it's fine I am assuming THMs servers are just overloaded.

[slow adder]

Hello. I know it's been asked before, but is there a best course of action to get a copy of your subscription invoice when one wasn't sent to your email? I've contacted support about it, but haven't heard back. I did check junk folder, searched [e-mail], and checked that my account email is correct.

[raw grail]

its 100% try hack me servers

Why would they be overloaded

I can't wait to release my unsponsored 30 days of try hack me video

legit cannot wait lol

[raw grail]

go into access and see if you can switch your servers around

I finally got one up

[deft quartz]

support can take up to a week to respond, i dont know when you made contact?

[violet vector]

Thanks for saying it. How do we get in contact with THM staff to fix it?

[scenic torrent]

Gave +1 Rep to @raw grail (current: #3108 - 1)

[violet vector]

I'm having exactly the same problem right now. Nobody on staff has ever responded to me today or yesterday, unless one of the mods is staff, and if so they didn't solve my problem either.

[ember osprey]

You still didn't provide a shot of your issue ...

[violet vector]

What is it with you and screenshots? Is my stating the situation, and reporting to you vervatim the error insufficient? Do you want a screenshot of an empty desktop?

[raw grail]

support is nonexistent

[sterile summit]

hi, im trying to do linux fundementals part 2 and when i load up the hackbox and enter ssh tryhackme@ the ip i have that works then i press yes to allowing connection and then it asks for the password and it doesnt let me type anything in the password box

[raw grail]

they tell you "oh yeah we know" and close the ticket without a follow up

The most reliable form of support is THM outsourcing to the community

Which is laughable considering you're paying for a subscription to the service. Don't get me wrong when THM is working the value is amazing

but the lack of support from the THM team is a huge disappointment

[raw grail]

passwords don't show up they're invisible

its like that with all linux boxes

itll seem like you're not typing anything but its acccepting you input just hit enter

you can paste in the box as well

[ember osprey]

Because i don't even know what your issue is

Multiple people wanted to help you since this morning and your replies are all ignorning them

[raw grail]

@ember osprey you're a ton of help on this discord but @violet vector is right there's nothing about a screenshot which will help that situation

because he's asking about something a screenshot won't help

[violet vector]

@ember osprey I clearly and explicitly stated the issue I was having last night here.

[raw grail]

i hope they got you on payroll @KGB lol

[ember osprey]

About what ? How are we supposed to help if we don't see the issue

[raw grail]

he clearly stated it

[ember osprey]

No I don't work for thm we are volunteers here

[raw grail]

"Multiple times when I've been working with the target box the SSH terminal in Remmina just disappears and then when I try to reconnect to it I get the message "Could not start SSH session. No route to host""

[raw grail]

bless ya brother hope they send ya a card on christmas at least

[violet vector]

This is the current issue I am having now. Are you someone who can fix it? Issues with THM have been ongoing for at least eight and a half hours, if not 14. I see you're not on staff how do I get ahold of staff to fix it?

[violet vector]

And here's the current error I have. How do I get staff in here to fix it?

[raw grail]

your best option is to switch servers and keep trying to open the boxes

unfortunately

staff will not help I speak from experience

[violet vector]

How do I switch servers when there's only one start machine button? https://tryhackme.com/room/linuxshells

[deft quartz]

the machine boots for me

without issue

[quaint flame]

I'll keep trying

[deft quartz]

it did get terminated

[quasi axle]

i got this issue too

[steep sentinel]

Same issue here

[violet vector]

The problem continues "Oh no, an error occurred while starting VM: We're temporarily at capacity. Please hold tight and try again shortly."

[wind wedge]

@violet vector @steep sentinel @quasi axle Which rooms are you expericing these issues in?

[steep sentinel]

I switched to US-west and it works now

I think the issue is in one of the EU servers

[zenith wyvern]

Just a general question. How long does it usually take when the site is at capcity for the machines to become freed up for use?

[wind wedge]

Are you having the same issue as this?

@zenith wyvern

[zenith wyvern]

Yes. That is the exact error I get.

[wind wedge]

Is it for any machine or specific ones? I can't seem to reproduce

[raw grail]

go into you account settings at the top, click on your profile picture and go to access, from there you can change your server region.

[raw grail]

nagative its also an issue with east and west US servers

[raw grail]

depends. Best bet is switching servers and just trying over and over until one pops up

[steep sentinel]

I switched to US-West 12 mins ago and it worked for me. Maybe its filled rn

[raw grail]

The bigger question is with this being the isse that it is, I've had it a lot over the past 2 weeks why isn't there any kind of information to be found anywhere on how to reslove the issue yourself?

or why is it THM support is no where to be found, this is the first time I've seen one of you guys on here

I got the idea from another user and am passing it on to others so they can actually use the service they're paying for

[slow adder]

Dang. I was hoping for a quicker turnaround, but whatever. I can wait. I'll just have finance bugging me about it until then lol. Thanks for the info.

[scenic torrent]

Gave +1 Rep to @deft quartz (current: #59 - 172)

[raw grail]

and @ember osprey is out here helping like he's on pay roll yall should send the man a christmas card

[zenith wyvern]

Mine is just trying to access the attack box mainly.

[violet vector]

Thank you. I was able to start the attack box immediately after switching my server region to Europe (Ireland)

I only show two server regions on the Manage account page, Europe (Ireland) and US East (N. Virginia)

[scenic torrent]

Gave +1 Rep to @raw grail (current: #2043 - 2)

[raw grail]

try refreshing the page sometimes the attackbox deploys but doesnt open and the blue split screen button doesn't show but when you refresh the box will pop up

[wind wedge]

I haven't seen anyone report this and this is a new error that I have never seen before. Discord is a voluntary role. For support the way to go is either through the chatbot/email. Anyone is always welcome to ping me if they have any issues

[zenith wyvern]

ok

[raw grail]

I contacted support actually

and got an imediate generic response

[wind wedge]

When did you contact? We only work UK hours Mon-Fri 9AM-5PM and we wouldn'tm have worked yesterday as it was a holiday, which has created a backlog

[raw grail]

last week

immediately closed the ticket too

"yeah we know, deal with it bye"

didn't respond to my follow up message either

[wind wedge]

I'll report it but if it's already a known issue the ticket gets automatically closed. That's how our procedure works

[raw grail]

well if its a known issue how haven't you heard about it?

this perfectly illustrates my point

[wind wedge]

I haven't seen it been reported but I could have scrolled past it when it was raised. I'll reraise it for you and get back to you on it

Do you know which server was causing the issue?

[raw grail]

mostly US east but ive seen it on US west as well and even the EU VIP server

[steep sentinel]

Rip, my attackbox when down halfway through a room

[raw grail]

and just for the record no ill feelings towards you I very much appreciate you responding

but seeing the amount of people in this chat that have a lot of issues with the site and no one from THM responding is wild to me

seriously yall should send KGB a christmas card tho

[wind wedge]

Yea, I get what your coming from and understand your frustration. I do try and come in here as much as possible to help. Anyone is always welcome to ping me though if there are any issues

[raw grail]

you're a sweetie ty

[heady skiff]

the THM AttackBox is not loading on my OpenVas lab

why is there no get tech support on the tryhackme website?

[quasi axle]

snort challenge the basic but now it's ok

[heady skiff]

I cannot get the Open VAS lab to work

[slow bobcat]

Aurora license is expired in all rooms , this is from Caldera room

https://tryhackme.com/room/caldera?taskNo=7

this is from Atomic Red team room

they mentioned it in a writeup too

[slow bobcat]

https://tryhackme.com/room/atomicredteam?taskNo=5

please fix it

i didnt pay to face these issues

[jade ferry]

I clearly clocked in, but why was my streak cancelled?

[pallid schooner]

Hi guys, I was wondering if anyone else is having troubles with Password Attacks room in Red Teaming pathway. I am stuck on task 8 where you are supposed to find out the password for SMTPS server.

I have run hydra -l [e-mail] -P rule.lst smtps://10.201.55.125 -I

And I get [ERROR] SMTP LOGIN AUTH, either this auth is disabled or server is not using auth: 454 4.7.0 Temporary authentication failure: Connection lost to authenti cation server

[stuck steppe]

I'm trying to do the identity verification for PT1 exam and getting this error. "Your session has expired. The SDK token provided in this verification process has expired. Please go back and try again." I tried clearing browser cache, different browser, no VPN, different device. I created a ticket yesterday but no response yet, just wondering if anyone has any ideas or has also experienced this issue.

[upbeat quarry]

Hi, remembering our chat from yesterday 🙃
Lots of users have reported that issue in #pt1 , which is the dedicated channel for that cert
searching through these messages, it appears that mods are directing the users to the formal support by THM, which is by email
that may be your option, keeping in mind that, as far as I know, THM support works during office hours (UK time)
it would not hurt however, to post your question in that #pt1 channel, hoping somebody reports on their experience
also, search #sal1 , which is the blue team cert, but having the same process of identification

[stuck steppe]

thanks for the help Shy1. I actually have the SAL1 and had no issues that time. And yeah I opened a support ticket yesterday but have no response, but I'll try asking in there.

[scenic torrent]

Gave +1 Rep to @upbeat quarry (current: #13 - 728)

[stuck steppe]

In the past you were able to contact support and have them restore your streak, not sure if they still do this though. When I was about to lose my streak I just had to complete a room within 24 hours to restore it.

[bleak flame]

Can I add iframe in room creation?

[winged mica]

on the site if i view my streak, it says the 8.. yesterday it was 5...

it also says my longest streak was 89 days..

but if i go to my badges.. i unlocked the 3 day streak badge like 4 days ago.

this doesnt make sense, i've nevre had a streak reach 89 days and i also dont know why it went from 5 to 8 in a day.

[left basalt]

hi

I'm about to take the PT1 exam, but the identity verification session has expired. What should I do? Please help me.

[ember osprey]

You will need to contact the support on the email below

[west chasm]

TryHackMe's Email

TryHackMe's support email address.

​

[e-mail]

TryHackMe Socials · Aug 28, 2025, 3:02 AM

[spare gyro]

Same problem with me. already mailed on Aug 22 but didnt got any reply. And my PT1 voucher's time is running out.

[digital forge]

i am having a problem with VPN , the target machine IP is 10.10.x.x but the vpn on my pc is either 10.8.x.x or 10.9.x.x i didn't get vpn on the same subnet , if you can please support

[upbeat quarry]

the first test is to check whether you can ping 10.10.10.10 once the VPN connection is established

[torpid jasper]

why Connection not established via SSH to Task machine

[upbeat quarry]

is there a ssh port open on that task machine?

[torpid jasper]

Yeah bro

[wraith swallow]

hey,
In the room "Wreath", i am unable to join the room.
Is it only with me or there is some issues with it?

@barren birch

Really sorry for pinging

[barren birch]

You met the entry requirements? (7 day streak and/or subscription)

[wraith swallow]

ohhh okay
i had 6 days

ohhh but it didn't said anything like you know no error or anything

and also no error related to requirements

[wraith swallow]

BTW thanks a lot and sorry for direct ping

[scenic torrent]

Gave +1 Rep to @barren birch (current: #10 - 902)

[upbeat quarry]

which room/task is that?

[quick sorrel]

Hello, i don't know if I'm in the good Chanel. I Just started the pt1 exam, when i first go to identity verication, it says "session expired". I try to Logout, but same error

[lethal pasture]

Hlw, I am facing an issue on my THM account.In recent event "Hack2Win Raffle" I couldn't have tickets and stamp card progress in my dashboard. I have completed some rooms but no tickets given.

[deft quartz]

the event has not yet started

it starts 1 sept

#announcements message

[upbeat quarry]

this previous message may help: #site-support message

[quick sorrel]

Thanks

[scenic torrent]

Gave +1 Rep to @upbeat quarry (current: #13 - 730)

[uneven magnet]

anyone else been experiencing VMs at max capacity in past 24hrs? VM keeps dropping/disconnecting, then says VMs at capacity try again later. if this is actually a capacity thing then ok no worries or is it something else

[quaint flame]

Yeah same for me i cant continue untill this is resolved

I hope THM fixes this problem

[uneven magnet]

🙏 🙌

good for them if it's a capacity problem.. but yeah hopefully can get it resolved. quite annoying losing all progress in a room >.<

[rapid rover]

Came here to mention this. I can’t complete any rooms right now.

Hoping there’s a fix.

[uneven magnet]

mmm yeah >.< been happening for about 24hrs or so

i am able to get in and do a room every now n then. but the intermittent dropping makes it frustrating

[rapid rover]

Only thing that might help is using your own VM and utilizing the openvpn setup, Since I think the issue lies in the Attackbox.

[ember osprey]

@uneven magnet @rapid rover @quaint flame Try to clear your browsers cache it helps sometimes

[uneven magnet]

oh ok sure, will do thank you

[scenic torrent]

Gave +1 Rep to @ember osprey (current: #1 - 5887)

[quaint flame]

Not all the time

[uneven magnet]

yeah i imagine if we are getting the same problem at the same time its not really on our end... idk

[south flax]

machines are down ?

[old geyser]

We're seeing it in the Midwest USA as well.

[quaint flame]

Yeah it sucks the machines and or servers are down which again sucks if any of us want to keep our streaks up or do simplier modules and challenges that dont require an attackbox. Also thinking to myself is this what i am paying for i mean come on ?!

[uneven magnet]

you should be able to log in temporarily to keep your streak, i've been in for the past hour. but yeah this error has been occuring intermittently over the pst 24hrs.. :/

[wind wedge]

Go to access page and switch servers see if that makes a difference

[south flax]

Yeah , nws its back

🙇 thenk yall THM GODS

[wind wedge]

Which server was you originally on?

[south flax]

USA ig

no wait i am dumb

ITS IN-regular

1

mb

[wind wedge]

So IN was having issues ok thank you for letting me know

[upbeat quarry]

Hi
Trying to understand, as similar issue happened to me before

• switching VPN servers would help for a room that I am connecting to via THM AttackBox?
• is it useful to switch server region, i. e. between US-East and Europe (Ireland) ,as per account details at https://tryhackme.com/manage-account/account-details?

[south flax]

sorry to bother but it is happening again

[slate wolf]

why do i not have Indian servers?

its the closest to me

[south flax]

it was for OpenVPN

our region will be US or EU

[slate wolf]

ah okay got it

[dusty compass]

VM is not working!!!!!!! 😭😭😭😭
Pls help!

[upbeat quarry]

that is server region under your account, that would determine the region where the THM VMs are hosted
not to be confused with VPN servers

[dusty compass]

RUNNING!!!!!!!

Thanks for your Response!!!!

[dusty compass]

sudo nmap -A 10.201.124.134

• i have runned this command and the VM is stucked

[upbeat quarry]

are you using THM VPN or THM AttackBox?

[obtuse salmon]

Hello, is there any road map for the free version of tryhackme? that's means only free rooms.

[raw grail]

even if there is theres a lot of gaps and it doesn't sound like a good time

you could go to the challenges tab and filter by free rooms

[obtuse salmon]

well thanks, but i don't wanna do it randomly, you know?

[scenic torrent]

Gave +1 Rep to @raw grail (current: #1544 - 3)

[upbeat quarry]

check this resource: https://tryhackme.com/resources/blog/free_path
maybe not up to date, as it was written 2.5 years ago

[obtuse salmon]

thanks man

[scenic torrent]

Gave +1 Rep to @upbeat quarry (current: #13 - 732)

[digital vine]

how i get my actually THM lvl in discord?

[grave bramble]

Yeah the SOC simulator isn't loading at all either I am just stuck on a infinite loading screen.

I have been sitting here for 47 minutes

[upbeat quarry]

you need to verify your THM account with Discount, using the link coming below

[west chasm]

@digital vine

Discord: How Do I Verify My TryHackMe Account?

Article Link

https://help.tryhackme.com/en/articles/6495858-discord-how-do-i-verify-my-tryhackme-account

Aug 28, 2025, 8:30 PM

[digital vine]

yayy.. thank u m8

[scenic torrent]

Gave +1 Rep to @upbeat quarry (current: #13 - 733)

[twin perch]

where can i find my echo feedback

[dusty gull]

Please guys hack 2 win

[sturdy storm]

anyone help?

my machine's IP is not accessible...

I've been trying for two days, it's kind of discouraging 🙁

[solid trail]

Anyone having issues with the site?

[ember osprey]

It should automatically pop-up once you finish the room

[ember osprey]

Wrong IP , you entered AttackBox instead of machine IP

[ember osprey]

Works fine for me

[ember osprey]

#1410191476201095178

[solid trail]

Hmm odd its only overpass 2 from the offensive pentesting path. Didn't catch it got caught by my scanner for some reason

[wintry heart]

Hey, can someone please help me. THERE DOESN'T SEEM TO BE ANY TASKS IN THE "SHELL OVERVIEW" ROOM. I BELIEVE THAT IT IS A PROBLEM ON THEIR END, CAN SOMEONE PLEASE FIND OUT WHAT THE ISSUE IS.

The path to that room is, "Room Banner
Cyber Security 101
Offensive Security Tooling
Shells Overview"

[upbeat quarry]

check this
maybe clear cache and refresh

[wintry heart]

Oh wow, yeah thanks i will try doing that.

[fresh tangle]

hey! if the PT1 exam voucher is valid until August 31, then if I take the exam on the 30th, will I still have 48 hours to complete it?

[wintry heart]

I tried that, I’m still having the same issue. I wanted to send you a screenshot so you could see what I’m seeing. Unfortunately I don’t know how to upload an image here.

[neon flare]

Hi, I don't know where to put this but on THM in room commonattacks, there is very low contrast between the text and the box for the Stuxnet case study on dark mode...

[wintry heart]

Okay I think I figured out what the problem was, The “Avast Free Antivirus” application kept restricting me from entering the room due to the fact that it detected something suspicious from the room. I stated its claim as false, I believe it will start working soon.

So the problem was on my end.

[twin perch]

i redid the room and it gave me a feedback, seems like it's not always guaranteed to show because it rarely does that for me. maybe it's because i use the attack box in a separate tab window?

[loud zodiac]

Not sure this the right place, but on Task 4: Filesystem Interaction Continues in Linux Fundamentals Part 2, there is styling that is not being applied for dark mode.

[stable quest]

...deploy a maximum of 3VM machines at a time...............but no VM is active....WHY ? PROBLEM ?

[ember osprey]

You can see a list of running VMs at this link

https://tryhackme.com/api/vm/running

[ember osprey]

You can report it in #1333993673381253162 🙂

[stable quest]

Thanks for the link but now is started, why ? I don't know....

[scenic torrent]

Gave +1 Rep to @ember osprey (current: #1 - 5891)

[stable quest]

Is possible to terminate all VM on my Session ?

[median birch]

Hi!
I'm having trouble connecting to the THM network using OpenVPN - I keep getting a timeout error. I tried Europe-VIP-1 and Europe-Regular-2 but neither worked.
No other VPNs are active on my computer.

[pallid ledge]

hey! if the PT1 exam voucher is valid until August 31, then can i take the exam the 31 of aug with 48 hours to complete? or no?

[rapid rover]

I’m also getting the same issue. Openvpn is now timing out.

[quick depot]

could someone help me about how to change the email on thm account

[upbeat quarry]

switch VPN servers, regenerate VPN files
FYI: I am on EU-Regular4
if that fails, please provide screenshots

[upbeat quarry]

can you provide screenshots?

[upbeat quarry]

is it not just a matter of deleting the current entry under https://tryhackme.com/manage-account/account-details ?

[violet current]

Guys I need help i room oswap juice I am not getting flag

[quick depot]

check dms

[upbeat quarry]

I do not use DMs 🙃
please share screenshots here

[violet current]

Can anyone help me

[quick depot]

The screenshot I share contain my private email so I don’t want to share it public

[violet current]

Blur it

[quick depot]

alright so i try to change my email , but i cant do any change

[upbeat quarry]

when I do that on my side, I put the cursor of my mouse at the end of the current email address
then I press Backspace key to remove one character at a time
as soon as I delete the first character the "Save Changes" button changes from greyed out to green, as per screenshots

[ember osprey]

Try with regular 3 and 4 . Eu vip seems to be down

[quick depot]

it doesnt let me to do that

[upbeat quarry]

to be clear, I did not change completely my current email address, just started with 1 or 2 characters to make the point
also, the switch from greyed out to green happens maybe in half a second
not sure what the issue could be on your side, hence these suggestions:

• refresh, clear cache
• try with another browser
• disable all extensions
  if all fails, contact THM support, which works by email (check link below)

[west chasm]

@quick depot

TryHackMe's Email

TryHackMe's support email address.

​

[e-mail]

TryHackMe Socials · Aug 29, 2025, 1:47 PM

[quick depot]

thanks , however i tried these and nothing works , so i guess i have to to contract to THM support

[scenic torrent]

Gave +1 Rep to @upbeat quarry (current: #13 - 736)

[upbeat quarry]

weird and frustrating 🙃
BTW, do you get the button to turn to green at all?

[quick depot]

no , but if i try to change other things ike username ,biography it turns green yes

[upbeat quarry]

FYI: THM support works Monday to Friday, 9h-17h (UK time)

[quick depot]

is it possible to reach them with any different way than sending an email to them ?

[upbeat quarry]

you may see sometimes THM staff interacting with users in Discord, but that comes at their own initiative (like here: #site-support message)
I do not know about other platforms like Reddit
however, my understanding is that formal support with THM is by email
in contrast, Discord is just a community of THM users (organized by THM) helping each other
in short: no is my answer

[vagrant bear]

i was just resetting a room and answering questions to keep my streak up, and noticed the website is kind of laggy today.

[rocky spoke]

my attackboxes/target vms crash constantly for a few weeks now

2 months before there were zero issues

i also cant do the exploiting active directory module because the ovpn file it downloads is an empty file

[rocky spoke]

like after 15-30 mins of being up

[upbeat quarry]

I have faced the same issue with THM AttackBox, and sent an email to THM support this morning
you may want to take that up with Blackout (THM Staff) who offered help here: #site-support message

[upbeat quarry]

for that bit, I can help if you want

[rocky spoke]

@wind wedge seeking help for this issue

[rocky spoke]

sure

its the only network VPN with that issue for me

i download it and its just an empty text file named exploitingad.ovpn

[upbeat quarry]

although you are on THM Attackbox, the workaround is to download the VPN file from your access page for the relevant network
for good measure, regenerate the file before downloading it
if the VPN file is empty again, regenerate again, and wait 1-2 minutes before downloading

[rocky spoke]

Yeah I've been downloading it from the access page

and i tried regenerating + tried multiple times over weeks

My attackbox cant find the nameserver even after putting the DC in my resolve config

[upbeat quarry]

then leave the network via the Options button, and join again
you should be assigned to a different network instance
if you land on the same network instance (i. e. same IP for the DC), leave again and join after a few minutes

[rocky spoke]

alright ill give that a shot later

thx

[copper bobcat]

Hi Everone,
I recently completed my PT1 exam and scored 741/800. I submitted 8/10 correct flags with full attack paths. In the Web section, I identified 4 valid vulnerabilities — I captured flags for 2 of them, and for the other 2 I documented the vulnerabilities properly as per the exam rules. The vulnerabilities do exist, but I was unable to retrieve the flags. I’d like to request a manual review of my submission.

Can anyone please tell me how to contact support other than emailing (since I’ve already sent an email to [e-mail])? Also, how long does it usually take for them to respond to Email?

[rocky spoke]

the bigger issue to me is that my VMs crash constantly and its really annoying to do any of the rooms

[marsh magnet]

Support is only available via email.

The department that deals with support is small and they deal with a lot of tickets so please be patient with them. They will get back to you soon

[copper bobcat]

okay
Thanks

[scenic torrent]

Gave +1 Rep to @marsh magnet (current: #38 - 277)

[marsh magnet]

Also only send one email. Chasing it up will just place you at the back of queue

[copper bobcat]

Got it

[upbeat quarry]

try this, this is a wild idea, it has worked for some before
if that helps you, please provide feedback
in your profile, change your server region as per screenshot at https://tryhackme.com/manage-account/account-details
for me, I am currently assigned to Europe(Ireland), but I could switch to US-East (N. Virginia)
see if that helps

[rocky spoke]

gonna try this today ty

[scenic torrent]

Gave +1 Rep to @upbeat quarry (current: #13 - 740)

[rocky spoke]

ill follow up in a few hours probably

[severe zealot]

did they get rid of the estimate time to complete for the CTF challenges? e.g., 5 min, 20 min, 30 min, etc. --- I was using this to rack and stack my "wish list"

can I suggest to potentially have this option as a filter when searching for challenges? it would be nice to be able to filter by time to complete. just some customer feedback for improvement 🙂

[pale grotto]

anyone can help me?

was doing OWASP Top 10
Task 16 [Severity 4] XML External Entity - Exploiting

i ran the web app from Task 12

and doesnt seem able to reach the web, though ping are just fine, is it only me or it is what it is?

[upbeat quarry]

I have an estimate for these 2 rooms
for which rooms is that missing for you?
about filtering, that would be a good idea I think; the channel for that is #feedback-and-ideas

[turbid pilot]

anyone can help me how should apply for tickets/Hack2Win??

[prisma raptor]

anyone else's attack box keep disconnecting and unable to reconnect? accessing the browser-based one (not VPN'd in)

[loud crystal]

do not multi-post try posting in #general

[turbid pilot]

sry i was not aware of this...

[upbeat quarry]

yes, me: #site-support message
and lots of other users

[prisma raptor]

ok thanks. anything we need to be doing?

[scenic torrent]

Gave +1 Rep to @upbeat quarry (current: #13 - 743)

[upbeat quarry]

I think the right way is to use the formal support of THM, which is by email
however, if you browse this #site-support, you find pessimistic feedfback: start from here #site-support message
so I do not know the right way
somehow I would think it is more effective to report here and ping Blackout (THM staff), as per the message I mentioned earlier, when you see them online, but that would mean during office hours Monday-Friday (UK time) only

[upbeat quarry]

one more thought: experiment with this suggestion: #site-support message
no guarantee
please provide feedback, if it helped and if it did not help 🙃

[prisma raptor]

kali box seems good for me currently. been running fine for 20min without issue. i'm US East (N. virginia) currently, but will swap to Europe if the issue crops up

[median birch]

I regenerated the VPN file for EU-Regular-4, but it's still timing out, even though the server status is "Online" on THM

[upbeat quarry]

which country are you connecting from?

[bleak flame]

How to get .gif pfp like some users ?

[median birch]

I'm currently in Spain

[upbeat quarry]

thanks
can you provide screenshot of your openvpn output
in order to upload screenshots, you first have to verify your THM account with Discord, using the link coming below

[scenic torrent]

Gave +1 Rep to @median birch (current: #3112 - 1)

[west chasm]

@median birch

Discord: How Do I Verify My TryHackMe Account?

Article Link

https://help.tryhackme.com/en/articles/6495858-discord-how-do-i-verify-my-tryhackme-account

Aug 29, 2025, 7:21 PM

[median birch]

It's weird though because according to THM I'm connected...

[upbeat quarry]

do not use a GUI, use the openvpn command from a linux terminal

[upbeat quarry]

that access page is not always reliable
can you ping 10.10.10.10 over a long time, in order to see whether these timeouts impact the connectivity?

[median birch]

I haven't tried this yet, but it no longer appears as connected

[upbeat quarry]

are you using a Linux system to connect to THM VPN?

[median birch]

I was previously using Windows, but I'm now starting a Kali VM

[upbeat quarry]

with Windows, THM VPN should work if you use openvpn community edition: https://openvpn.net/community/
however it is a bit risky to expose your Windows host to other VPN users, as they could poke at it in dangerous ways

[upbeat quarry]

as a test, I have just uploaded a GIF file, with a .jpg extension, and it seems to work 🙃
I mean as pfp in my THM account

[bleak flame]

Thanks!

[scenic torrent]

Gave +1 Rep to @upbeat quarry (current: #13 - 745)

[median birch]

Thanks for the heads-up. It isn't a personal Windows instance anyways - it's just a VM.

Linux worked though. Thanks!!

[scenic torrent]

Gave +1 Rep to @upbeat quarry (current: #13 - 748)

[upper brook]

I do not want to sound evil, but why has using this platform been impossible lately? It seems like crashing VMs are more consistent than I remember

[hybrid trellis]

@torn citrus @austere horizon @ember osprey Quick Question; Would it be possible to update the Name on my Certification that I just got?

[austere horizon]

Which one?

[hybrid trellis]

Pre Security.

[austere horizon]

Yeah, [e-mail].

[hybrid trellis]

Beautiful. I'll send an email. Thanks!

[little heath]

Hello guys

[lavish hatch]

Can any one help me with Docuemtn Verification it shows Error : "Your session has expired

The SDK token provided in this verification process has expired. Please go back and try again."

Please help @west chasm

[exotic atlas]

I have only done HackTheBox content so far and was wondering about the following:
I solved Voyage yesterday and is it correct that I can post an unlocked writeup to my own site after 72h? Or does the announcement in the Voyage channel only refer to hints?

How does one turn on echo-powered-feedback? I saw the option when I checked out the machine site against but can't find a way to activate it

[ember osprey]

You will need to contact support on the email below

[west chasm]

TryHackMe's Email

TryHackMe's support email address.

​

[e-mail]

TryHackMe Socials · Aug 30, 2025, 8:32 AM

[ember osprey]

It should pop-up automatically in some rooms only for now

I don't think it will pop-up after voyage

Try with some walkthrough room

[craggy ivy]

Hi, since 2 days I have huge problems to login. Empty cache, use different browser, full clean-up with ashampoo winoptimizer, nothing helps. And I do use proton pass, so I can't use wrong password, but I still got this message. Neither do I receive an email to set a new password. Did somebody have the same problem starting during the last 2 days? Thanks all

[quaint flame]

I am having issues still

[opal sand]

6$ before or after student discount?

[ember osprey]

should be after

[opal sand]

thanks

[scenic torrent]

Gave +1 Rep to @ember osprey (current: #1 - 5898)

[idle schooner]

Hi
I am not sure if i am doing something wrong but I can not use basic tools in attackBox like Nmap, its looks like attackbox in my case is empty basic debian based Unix machine. Anything what I can do with this?

[quasi pike]

hey I wanna change my profile flag to a different one, how can I do that?

[candid jungle]

Hi I forgot to cancel my subscription and it got renewed. I just created a ticket for a refund. Can yall know how soon I can expect it?

[ember osprey]

which tag ?

[ember osprey]

Contact the support on the email below

[west chasm]

TryHackMe's Email

TryHackMe's support email address.

​

[e-mail]

TryHackMe Socials · Aug 30, 2025, 5:46 PM

[quasi pike]

I don't know what tag you are talking about?

[ember osprey]

https://help.tryhackme.com/en/articles/6611897-changing-your-country-s-flag

I've misread flag for a tag 🤣 . Sorry

Follow instructions from the link above

[cunning mountain]

Hello there. How can I change my email address which is registered in the platform? Its disabled by default in my user portal. I need to cheange it because I registered with my Uni email address which is going to be disabled when I leave uni by the end of the year...

[ember osprey]

You should contact the support on the email below

[west chasm]

TryHackMe's Email

TryHackMe's support email address.

​

[e-mail]

TryHackMe Socials · Aug 30, 2025, 6:17 PM

[cunning mountain]

Thank you KGB

[ivory spruce]

Are you subscribed annual or monthly? I'm not certain if you'll be eligible for a refund for monthly subscriptions.

[ivory spruce]

Are you using the THM Attackbox or your own attack machine? If it is the latter, you'll need to connect via OpenVPN.

https://help.tryhackme.com/en/articles/6611809-getting-started-with-openvpn

[candid jungle]

I'm subscribed annually

[ivory spruce]

You will be eligible for a refund if you drop them an email within 7 days of the automatic renewal (even if they respond to you later).

[candid jungle]

Ok. I have already did that and created a ticket too. Thanks

[scenic torrent]

Gave +1 Rep to @ivory spruce (current: #11 - 867)

[snow shore]

I need some help with account tokens please. I just returned to TryHackMe after being away for over a year. I logged in on the website using my old account details and linked my old account to my discord. However, after that, I decided I wanted to start fresh and decided to make a new account. I want to link my new account to my discord but I can't because my old token is still paired with it. Also please let me know if I posted this in the wrong place.

[austere horizon]

I have unlinked you.

[snow shore]

Thank you!

[forest ingot]

Hello. Can i get some help?

so i lost this account and cannot get back in

and was really hoping someone could help

[austere horizon]

Sorry we can't help with accounts in here.

[forest ingot]

Understood Thanks,

[quaint flame]

Worth the investment compared to most platforms out there they are always updating and releasing content.

[wind leaf]

Hello. Is there something wrong with BurpSuite? I have tried using a wordlist to brute force a password from the Juice Shop Module for about 7 hours. The attack the box machine disconnects and I lose all my progress
This is the 4th time it happens

It has become quite annoying at this point

I don't think I will be able to finish my course at this point. Assistance would be appreciated it.

Not sure if the issue is with Attack the Box itself or Burpsuite.

[ember osprey]

Provide some shots

[wind leaf]

The only photos I can provide you is after waiting for maybe 1:30hr when I am running Burpsuite Intruder

I am stuck at task 4 of the OWASP Juice Shop Module

I have not been able to get pass brute forcing the admin password

because Attack the Box just stops working and then it prompts me to reconnect to the server

however. I extend the attack the box VM every hour

so it should not be expiring

to summarize

I run Burpsuite Intruder in order to Brute Force the admin password, I leave the intruder running for about 1:30, I check the VM every 20 min so that it does not close on me, but it does not matter, it still closes on me and prompts me to reconnect to the server, once I try to reconnects it prompts me to open a new instance of Attack the Box which basically erases everything I have done

This has been the cycle for the entire day

[quaint fiber]

Hey, I’m facing issues with PT1 Identity Verification and my exam expires tonight at midnight. I received a response from Onfido, but I haven’t heard back from TryHackMe yet. Onfido advised me to seek help directly from TryHackMe, would really appreciate urgent assistance.

[ember osprey]

Sorry for ping @wind wedge but can you help us here please 🙂 ? Thanks in advance .

[scenic torrent]

Gave +1 Rep to @quaint fiber (current: #3114 - 1)

[royal heath]

@west chasm I was supposed to give my second attempt for the PT1 exam today and today was the last day to give the exam but I am unable to give the exam as the website tells me that the vocuher has expired

[wind leaf]

Is there anyway to fix the issue with attack the box giving out on me?

[naive dust]

guys

where is the referral link ?

?

?

[ember osprey]

Below your skill matrix on THM

[ember osprey]

below that

[noble rivet]

Is there a way where I can change the location of the VM that is attach in the room? mine is defaul in US East. Can I change it?

[manic crane]

Why in the room the "Acccess Machines" is in red when on the Access Details page it clearly says that I am connected?

[tough aurora]

the access page (as I know it) is broken

just make sure you are connected by going to 10.10.10.10

[manic crane]

But I know I am connected, it shows the right IP

[tough aurora]

then, you should be fine

[tough aurora]

not that I know of

[noble rivet]

I'm getting disconnected

[manic crane]

just checked, I can

[noble rivet]

I'm using the web browser to access the machine

[tough aurora]

are you using the attackbox or your own vm?

cuz I might not be understanding the situation

[manic crane]

So you mean the broken is the: ?

[noble rivet]

I'm using my own machine

I am located at south east asia

[tough aurora]

possibly, I'm not sure, but the access page (with downloading the vpn and everything) is broken

[tough aurora]

ahh, so you want to change the vpn location?

[noble rivet]

If I'm using attackbox, I can't access the VM IP that I am trying to clear

[manic crane]

Is someone working on the issue or it's been a while?

[tough aurora]

it isn't a priority probably

[noble rivet]

I mean it is reachable but the VM for the room that I am trying to clear is returning a 405

[tough aurora]

could you /verify and send a screenshot?

[west chasm]

Discord: How Do I Verify My TryHackMe Account?

Article Link

https://help.tryhackme.com/en/articles/6495858-discord-how-do-i-verify-my-tryhackme-account

Aug 31, 2025, 8:24 AM

[noble rivet]

I'm having a connectivity issue right now event my attackbox is not accessible

for a while

[slow sundial]

RDP Keeps disconnecting in Active Directory Basics and then cant reconnect and cant be pinged despite THM saying I still have the IP for attackbox.. Happens via both Remmina and the brower attackbox.. Any ideas?

[noble rivet]

I can't send an image here. I dont know why. But the room where I am right now is on Wireshark Basics Prod v0.6. The IP of the VM in that room should be accessible by attackbox right? Unfortunately, it return 405 error

[gritty geyser]

Hi guys, I have sent a message on tryhackme about a situation, but its been a week a no reponse.
last message from bot:
"
Thank you for reaching out! We have received your message and will get back to you.
"
Is this normal?

[noble rivet]

2nd screenshot is from my attackbox accessing the IP of the VM from the room where I am right now. I can't even moveforward with this. This has been an issue in the past weeks.

anyone from the support team? or where should I raise a ticket for this?

[tough aurora]

there might not be a port 80 in the room

in the machine, sry

[noble rivet]

If there is no port 80, there is no choice but to only access the VM on the room itself not via the attackbox? I am asking also if I can change my server location but upon checking it is only available in US East and Europe on my settings, maybe this is a latency issue

[tough aurora]

yes

there is no choice but to access the VM on the room itself

because it is a wireshark room

you need everyone on the VM and work on it for it to work

unless, which room is it?

specifically, like the name?

[noble rivet]

Wireshark: The Basics room

[tough aurora]

one second

[tough aurora]

yeah, you'll have to access the VM through the room

it is the only way to complete it

[noble rivet]

but the issue is, I am getting disconnectef from time to time

[tough aurora]

you can use rdp

through your own machine

but

[noble rivet]

connection will be okay, after a minute or 15min then I will be disconnected.

[tough aurora]

and you can't connect again?

[noble rivet]

I am connected right now, but there are some times that I can't access the VM in the room to the point that I will terminate it and provission again 🙂

[tough aurora]

are you possibly

doing anything like power heavy processes?

[noble rivet]

no

[tough aurora]

are you just using wireshark and completing the tasks?

[noble rivet]

I am just doing the task in the room

[tough aurora]

then I'm not sure, probably wait till a mod or staff replies then

[noble rivet]

ok. Btw, I am wroking on a full screenmode. I am not sure if this affects the connection

[tough aurora]

that shouldn't

affect the connection

[tardy onyx]

Hello Admin, I am currently taking PT1. Previously, the VPN was working fine, but for some reason, it suddenly stopped working. I've already tried restarting, and I also tried using the AttackBox, but it's still not working.
If i regenerate the vpn, the pop up will failed

[tough aurora]

have you tried emailing the team that helps with exam issues?

[tardy onyx]

nope

[tough aurora]

one sec

gonna try to find it, it isn't the support email tho I believe

[tough aurora]

your PT1 exam didn't end, right?

[tardy onyx]

yap, it still 42 hours

[tough aurora]

@bronze vale

just pinged Jabba, he might be able to help

[tardy onyx]

okeh thank you sir, i will waiting

[noble rivet]

ok ok

[tough aurora]

also try asking in #pt1 maybe

[tardy onyx]

I've already done that, but it's still not working.

[quaint fiber]

Team any update?

[ivory spruce]

Will try to check with staff who might be online. They don't work on weekends though.

[quaint fiber]

Please keep me posted.

[naive dust]

so where is the referall link ?

[ember osprey]

Enter friend's email and click invite

[naive dust]

but i want to use the signup referalls

[bleak flame]

Hack2win already started or it's tomorrow?

[ember osprey]

tomorrow

[wind wedge]

What's your username?

[quaint fiber]

srichandana055 on THM

[wind wedge]

Press ctrl+f5 on the page and should now work

[ember osprey]

Thanks for help @wind wedge 🙂

[scenic torrent]

Gave +1 Rep to @wind wedge (current: #52 - 188)

[tough aurora]

could you also help @tardy onyx , they are having trouble with their vpn

[quaint fiber]

It’s working thanks!

[scenic torrent]

Gave +1 Rep to @wind wedge (current: #52 - 189)

[earnest fossil]

Cybersecurity specialist skilled in hacking, data recovery, and gaming security. Focused on protecting systems and optimizing performance.

[quaint fiber]

Hi, I’m currently taking the PT1 exam and experiencing technical issues. The attackbox keeps lagging or freezing, and I’m also unable to access the target website through it. Could you please help me resolve this?

Is anybody available?

[pulsar linden]

Where can I find .y refferal link? To invite people to tryhackme website?
Because the one bellow skills matrix works if you know the email. But if I want to put the link on my social media, I need a custom link.

[shrewd condor]

I can't see my ticket stamp card, any suggestions?

I've already tried different browsers

[wind wedge]

The event doesn’t start til tomorrow

[shrewd condor]

I see, thank

[scenic torrent]

Gave +1 Rep to @wind wedge (current: #52 - 191)

[frozen dome]

hello, in the networks tab in .com/access there are no options for avalable networks, the open vpn network thing

is it a paid thing?

[ember osprey]

You need to first join and start the netwrok , then go to the access page

[frozen dome]

what do you mean by join, im doing a challenge from the challenges page btw

btw pressing start machine gives me a vm parsing error

[granite nest]

Hello, my vouch has expired for the pt1 cert. I thought I was allought to start the exam today for the last day, but it seems not. My vip subscription which you gave me with the giveaway it steels current, there's no sense. Please help.

[wind wedge]

It would have expired today

[granite nest]

Yes, yesterday said so, it expires on 31. But I planned to start it today. The thm supscription it steels there, should be expired as well.

[wind wedge]

The sub is slightly longer but you can contact [e-mail] and we can extend it a bit longer

[granite nest]

all right, thanks

[scenic torrent]

Gave +1 Rep to @wind wedge (current: #52 - 192)

[wet remnant]

Hello TryHackMe Support,

I received 3 months of free Premium access which includes the PT1 exam.
The deadline is today, but I cannot access the exam even though I can access Premium rooms.
Could you please help me gain access before my subscription ends?

Username: Krounaayoub