site-support

[devout flare]

Mb i thought it was about payment too lol

[weary spindle]

Only verified users can share screenshots

[west chasm]

Discord: How do I verify my TryHackMe account?

Article Link

https://help.tryhackme.com/en/articles/6495858-discord-how-do-i-verify-my-tryhackme-account

Nov 26, 2024, 5:58 PM

[hushed lantern]

Subscription For:
Denilsan

Subscription Type:

Premium Annually

Your subscription will automatically renew on:

Nov 26th 2025 at 01:00 (UTC+1)

Next Payment Amount:

€126.00

Status:

Active

basically it says that

[devout flare]

You are already on annual it seems?

[hushed lantern]

yeah, thats what I want indeed

but there is no discount

[weary spindle]

When did you purchase your last annual sub?

[hushed lantern]

I was on monthly before

first month actually

[golden cloud]

this is not working for me.. still the wrong country flag for my account

[weary spindle]

Do you have a VPN active?

[golden cloud]

not at the moment

[weary spindle]

Which country are you in?

[golden cloud]

India

[weary spindle]

It worked.

[golden cloud]

it is showing a Mozambique flag for me

[weary spindle]

Ctrl and F5. 🙂

[golden cloud]

it works

thanks

[weary spindle]

No worries, your browser was loading a cached copy of the web page. and not a live one for some reason.

[golden cloud]

got it

[rough totem]

I am getting a weird blinking 500 error when I try to go to the management dashboard. Tried 2 computers and 3 different browsers. I'm connecting from the U.S.

[weary spindle]

Business account?

[rough totem]

I think soo, we are a university

[weary spindle]

Ah, educational.

Please contact support

[west chasm]

TryHackMe's Email

TryHackMe's support email address.

​

[e-mail]

TryHackMe Socials · Nov 26, 2024, 6:23 PM

[versed owl]

i got 500 error when i open Tryhackme, rip

[weary spindle]

Educational/business or normal?

[versed owl]

business.

when i open https://tryhackme.com/r/room/incidentresponseprocess i can submit questions

[west edge]

something wrong with website, need to refresh website every time when I use answer button . Otherwise it is not working

[warm sage]

why i get this error ?

[warm sage]

normal

[weary spindle]

Normal account?

[distant citrus]

So the way I see, I probably gotta cancel the month subscription and buy the annual one

[warm sage]

yes

[west edge]

Did technical support recomend that?

[distant citrus]

Just my own conclusion

[west edge]

Bcz I didn’t contact supoort yet

[distant citrus]

My month subscription is ending soon anyway

[distant citrus]

That would be a good idea

[west edge]

If you do so, pls share result

[distant citrus]

Sure thing bro

[broken edge]

Guys, I need help. Why can't I connect to OpenVPN? (explicit-exit-notify 3)

[weary spindle]

Look at the pinned posts. 🙂

[broken edge]

ok

[broken edge]

So, OpenVPN shows that it is connected, but i cant connect to host ( port 22 connection timed out)

[upbeat quarry]

which room are you working on? is the target supposed to connect on port 22 (check the room material for that)?

[lucid isle]

Can someone here help me with how to get my existing account that already has a paid monthly student subscription switched over to the annual black friday subscription?

There's no way to do it from the account settings

[mighty hornet]

I'm trying to switch my account to annual with the black friday deal... but when I click on the deal it only brings my to my subscription details. My account was set for cancellation in 3 days, so I tried to click restore subscription to see if I would be able to switch.. but when I click it, it says that my sub has not been cancelled yet...

[lucid isle]

Yeah man the site’s not setup very good for switching subscription types

I’m assuming you’re also on the monthly subscription?

[mighty hornet]

Yeah I was on the monthly subscription

[lucid isle]

I wonder if you'd be able to sign up after your subscription expires? Since the deal ends in 3 days too

[mighty hornet]

I should be able to. My sub ends friday around this time so I should have another 12 hours before the sale ends. I'll try that I guess. Thanks 🙂

[scenic torrent]

Gave +1 Rep to @lucid isle (current: #2374 - 1)

[lucid isle]

of course, idk what imma do though since my subscription just renewed and isn't set to end till december 20th smh

[mighty hornet]

hmm yeah. That sucks. Hopefully they fix it

[dire plinth]

Guys I am not able to buy a tryhackme black friday sale premium subscription I tried 2 debit cards and 3 credit cards. Still it's showing bank errors. This suggests the issue might be on their end. I had emailed them regarding this. What else can I try? Is anybody facing this problem from india

I have been trying for 3-4 days. Please help Tryhackme guys 😑😑😑

[leaden kiln]

Is your international transcation on if on then, I perfer you to use paypal

Also try contacting your associated bank

[dire plinth]

But bro I have tried different people's different cards.

Still same issue then it might be from tryhackme me

[fallow sierra]

Who here may I report a potential vulnerability to?

[dire plinth]

Yes and they have enabled international transactions on

[fallow sierra]

Also, your security.txt is out of date, the link included goes to a 404.

[west chasm]

@fallow sierra

The bug bounty program

Article Link

https://help.tryhackme.com/en/articles/6495946-the-bug-bounty-program

Nov 27, 2024, 7:34 AM

[weary spindle]

The email is valid

[fallow sierra]

Thank you!

[fallow sierra]

email sent!

[soft junco]

need private chat with support team.

[ember osprey]

Try to reach at [e-mail] 🙂

[weary spindle]

Account and billing are handled over E-mail exclusively.

[soft junco]

👌🏿❤️

[limber shadow]

Hi, Today I have fix the VM and successfully converted but when I start the VM it said this:

[weary spindle]

Ctrl and F5

[limber shadow]

still nothing happen 🥲 I still get the error

[upbeat quarry]

if you are talking a VM that you created and uploaded, check this message: #site-support message

[limber shadow]

So I need to join a room creation channel?

[upbeat quarry]

I think you will have more users to interact with you in that channel and I expect they can share their experience with you
ask quietly a mod, like Scrubz, who is often around, and he will likely add you to that channel

[limber shadow]

So I will need to DM him?

[upbeat quarry]

no need to DM him
[BTW you need to request permission before sending DMs or friend requests on THM Discord: #rules message]
just ping Scrubz with your request: he interacted with you earlier here: #site-support message
then wait patiently 🙃

[limber shadow]

Thank you for your help ❤️ okay I will do so

[scenic torrent]

Gave +1 Rep to @upbeat quarry (current: #24 - 382)

[limber shadow]

@weary spindle Can you add me to the room creation channel?

[scenic torrent]

➕ Gave the role Creators-Lounge to hkhoa05

[wide mauve]

Hello, I can't access my thm account anymore. It says I have the wrong credentials and when I try to reset my password I never get the email. Do you have any idea why this is happening and how can I correct this issue ?

[shut wyvern]

For the annual THM subscription, do I need to pay for the entire 12 months upfront, or is it set to automatically deduct every month?

[ember osprey]

Upfront 🙂

[shut wyvern]

Okay, thanks

[scenic torrent]

Gave +1 Rep to @ember osprey (current: #15 - 556)

[ivory spruce]

Have you checked the spam or junk folder?

[mint osprey]

I have the same issue since yesterday evening, did everything I could, but it is related to the accounts. My colleagues do not experience this. . .

[wide mauve]

Yes but there is no reset email in my spam/junk folder

[weary spindle]

You'll need ot reach out to support.

[west chasm]

TryHackMe's Email

TryHackMe's support email address.

​

[e-mail]

TryHackMe Socials · Nov 27, 2024, 3:22 PM

[viral walrus]

Hi - just sent a message to [e-mail], because I'm also not able to subscribe to the annual plan.
Hopefully somebody checks the messages in time... 🙏 😀

[quiet niche]

if i have an annual subscription that expires dec 5th, is it any way possible to renew using the blackfriday code? would cancelling work?

[winter plinth]

Why do isee my progress in get certificate as 3% complete while in My Learning path it is 7% complete ? I don't understand it

help me)

[cerulean oracle]

the new recap doesnt seem to be all that accurate at least not according to my profile page lol

[smoky orbit]

was gonna say - it says my longest streak is 29 days, but i'm currently at 77 days 😅 essentially, everything is off, there might be a cutoff date for those stats, like a 4-6 weeks ago maybe?

[cerulean oracle]

yea i think its a bug cause that isnt a yearly recap then. Hope they fix

[smoky orbit]

"you are top 79% in switzerland woooo"
-but i'm top 1% global? i don't really understand any of it tbh, lol whatever xD

[winter plinth]

nice. But how do i get certificate later?))

with different progress?

[devout flare]

Did you reset any rooms?

[winter plinth]

now i have 7% in My Learning, but in other statistics "path progress" it is 3%...

[winter plinth]

not sure

[devout flare]

Can you provide screenshots?
and do you have unfinished rooms which you have progressed a bit

[lucid isle]

I still need help with this guys

[devout flare]

Manage account > Subscription > Switch to annual

[lucid isle]

That doesn’t work, I’d show you a screenshot but I’m not allowed to post images in here

[devout flare]

But rn I'm having some problem switching to annual too it gives me 500 error code

[devout flare]

500 error code?

[lucid isle]

Nothing pops up for me that would allow me to switch to an annual subscription

No not an error code, there’s just no button there

Probably because I’m on a student discount

[balmy bison]

I have a business account, and every time I go to tryhackme and logging in, it's redirecting and giving me a 500 error and keeps refreshing

[devout flare]

I'm on student discount too

[lucid isle]

So you get a button that says “switch to annual subscription” in your account settings?

[devout flare]

Contact support

[balmy bison]

/r/500

[lucid isle]

Yeah I’m gonna email them right now

[devout flare]

Yep

[devout flare]

You should contact support too

[lucid isle]

Yeah that doesn’t pop up for me for some reason

[balmy bison]

What's the email as the site is just looping in all browsers at the moment and can't stop it

[lucid isle]

[e-mail]

[balmy bison]

Ty

[devout flare]

Verify your account here and you can send ss here

[opaque elm]

Does THM have plans to support passkeys for authentication?

[winter plinth]

what do you mean by "unfinished rooms"? full complete or a specific room directly?

because i don't have any unfinished rooms at all. But there are many path on my learning path with unfinished progress

7% , 24%, 3% etc

sometimes i go to different rooms on different paths

[warm sage]

why i still get this while login !? im normal account

[winter plinth]

for example, i can go to read an interesting theory in one room, but then go back the main room and continue my learning path

it affect?

[devout flare]

For example "Linux fundamentals"
You might have started it and did 60% or some of that "room"
For my understanding that would count to the Path progress and not the certificate progress unless you complete it totally (That's my understanding)

[devout flare]

Yes basically

[winter plinth]

how can i add a screenshot here?

i don't see attachment or drag-and-drop function

[devout flare]

verify your discord token then you can send images

[heady wadi]

Is anyone else ReCapMe not displaying your stats correctly for the year? It's somewhat correct but not showing my longest streak and badges correctly. I put in a ticket, not really a big deal and it just popped up today so maybe they are already trying to iron it out.

[bronze vale]

We're investigating 😊

[scarlet nest]

Hello guys! How to add a friend on tryhackme? 🤯 I clicked on button "Add friends" then searched for him by nickname but he doesn't have any request in notifications on site or in mailbox. He also sent request to me but i didn't see it...

[ember osprey]

He will receive request on email 🙂

[scarlet nest]

Re-checked and got an email... Sorry for disturbing

[ember osprey]

Glad to hear that you resolved your problem 😄

[scarlet nest]

xD

[opaque plank]

Hey I've accidently deleted my account. Is there a chance to recover it? I've already send an email to support..

[bronze vale]

Hey there, no this is not possible.

[drifting rune]

Is it possible to use blackfriday sale to prolong already existing subscription for +1 year?

[opaque plank]

Damn, right after I subscribed to another year .. Do you know if the payment will be canceled for the upcoming year. I'm unable to cancel it myself since I need to be logged into the account

[bronze vale]

It should be but I would follow up with support about that 🙂

[opaque plank]

Thanks 😦

[frank drift]

Trying to switch to annual subscription but keep getting internal server error

[velvet prairie]

Me2..did advent of cyber start early

[devout flare]

Same i did contact support and they said it should be fine now but it is the same

[velvet prairie]

Gambling thoughs of wining this in December 😄

[rare hare]

hi,
Need help, from kali the openvpn not connecting to tryhackme machine

[weary spindle]

Which machine?

[rare hare]

not able to connect, openvpn

getting virtual ip as 0.0.0.0

not connecting to openvpn

any assistance to me that will be great

[weary spindle]

Which OS, country?

[rare hare]

kali

linux

IN

India

[umbral escarp]

Hello All, qq, so I have account thru my institution, and now it's expired. I want to pay for subscription which I can't ti says "Unable to calculate the tax rate as the shipping/billing address is either invalid or incomplete. Please verify and try again." wondering if anyone has idea how to resolve this.

Also, it won't allow me to change "Occupation Details" as well.

[crimson osprey]

Hello everybody. I just signed up on the tryhackme website. Im going thru the Offensive Security Intro Room. Its asking me what the amount is in the bank account after transferring $2000. It shows $767.68. I put that as the answer but Im being told its incorrect. Anybody else run into this? I don't know how to attach the image in discord otherwise i show exactly what Im running into. Can somebody assist me? Thanks in advance!

[steady plaza]

You need to verify ur account on discord for attachments
As far as the issue I'm unfortunately not at my computer to look at the room rn. Which task is this?

[wheat kettle]

Hello,
What's the best way to report suggestions and small issues on rooms? it's not bugs per se.
For example:
https://tryhackme.com/r/room/introtodockerk8pdqk

There are 2 screenshots in Task 5 that are mixed up I think (one supposedly showing 2 isolated containers and the other supposedly showing a docker compose)
In Task 4, I feel the course also forgets to mention that the Dockerfile should be named Dockerfile for the commands shown to work (or at least mention that if this is not the case, one needs to add -f MyDockerFileName )

As I said, not bugs; just small correction and suggestion.

[compact cedar]

Help

Someone its really hacking me and they dont léave me alone

[errant totem]

Hello. My recap says my streak is 181 days, but it is far longer going back prior to 2024. Another person in the general chat reported the same sort of thing

[rotund jetty]

hi guys. i can't donwload the vpn configuration pack.I tried several times but it always gives me an error

[violet jetty]

hyy i see black sale is going , now i don't have money does this sale come again after some months or after an year ?

[ember osprey]

You can report them here 🙂 https://discord.com/channels/521382216299839518/748285185803419668

[silk anchor]

i’ve tried multiple files, i’m typing in everything correctly and i can’t get my open vpn to connect, i’m using a vm of kali linux my log says that the cipher is not set idk if that has something to do with it

[compact cedar]

Help

Someone its really hacking me and they dont léave me alone

[silk anchor]

it says the sequence is complete too

[shy notch]

Can someone help me with the payment error? I want to switch from monthly to annual but I'm getting redirected to the error page.
My subscription ends on 25th Dec

[ember osprey]

Try to contact support || [e-mail] || 🙂

[ivory spruce]

I would suggest contacting the police or any law enforcement agency where you are located.

[ivory spruce]

Initialization Sequence Completed and a few other lines at the end? If so, you should be able to connect. Can you verify your account and share a screenshot if it doesn't work?

[west chasm]

@silk anchor

Discord: How do I verify my TryHackMe account?

Article Link

https://help.tryhackme.com/en/articles/6495858-discord-how-do-i-verify-my-tryhackme-account

Nov 28, 2024, 9:02 AM

[ivory spruce]

I'm afraid it is offered only during Black Friday sale.

[hollow fern]

Hello, I have completed a path on THM and didn’t change my full name on the account before downloading the certificate. I set my complete name on my account settings but when downloading the certificate I still have the old one. Is there a way to get it updated on the certificate ?

[ember osprey]

Try to contact support || [e-mail] || 🙂

[hollow fern]

Ok thanks !

[scenic torrent]

Gave +1 Rep to @ember osprey (current: #15 - 570)

[scenic kite]

Is it normal that I never received friends request email to accept them? Is there another way to accept them?

[ember osprey]

It may not arrive immediately 🙂

[scenic kite]

It has been at least 8 hours

[last oriole]

I tried subscribing to premium multiple times through several cards and got charged every time but still not subscribed. Wtf

[scenic kite]

Maybe adress doesn't match exactly?

[ember osprey]

Try to contact support || [e-mail] || 🙂

[ember osprey]

Maybe 🙂 . Could you try to send request to me 🙂 ?

[frank drift]

so there's nothing new about the 500 page when trying to switch subscription?

[loud echo]

I earned 1 day Streak Freeze and 7 Day Streak Freeze from the Cyber Security 101 Learning path event. So in total I had 8 Days Streak Freeze.

I missed a day few days ago and all 8 Streak Freezes are gone now.
Is this normal??

[ember osprey]

Yes , I think that those freezes work that way . Both are "activated" at the same time , if you have 7 day freeze you can skip up to 7 days , but if you only skip 1 day you will lose both 😦

[pastel tinsel]

I think staff is still looking into this

[loud echo]

😞

Thank you @ember osprey for the clarification.

[scenic torrent]

Gave +1 Rep to @ember osprey (current: #15 - 572)

[ember osprey]

Yeah , real bummer 😦

[round terrace]

Hello everybody, just switched from monthly subscription to annually subscription with 35% off for 81.90/year (Black Friday Deal). Annually subscription is live now, but in my account details next years paying amount is 126, which is the full price. Is the 35% Black Friday offer only valid for one year, or am I missing here something? Is there anybody else having this issue?

[untold sonnet]

i'm working on room blaster and all of a sudden i cant connect via remmina or xfreerdp to the box, it worked a few hours ago. I've restarted my vm and the box as well. More people seeing this?

[weary spindle]

It's only valid for this year.

So your next renewal price in 2025 will be full price.

[round terrace]

Ok, thank you for clarification.

[scenic torrent]

Gave +1 Rep to @weary spindle (current: #1 - 3023)

[thick quartz]

Dear THM team!

It's been more than a week since I have purchased my annual subscription but it hasn't been activated.

I created a ticket - still got no answer.

Pls help me in resolving this issue.

#39267: Subscription not activated

[weary spindle]

Support will get back to you as soon as they can.

[sturdy raptor]

Hi, i need some support

Im trying to pay for a full year with my debit card, but it only ask me the VAT, and im not a company or like that to have a vat

[ember osprey]

Try to contact support || [e-mail] || 🙂

[sturdy raptor]

ty 😄

[upbeat wraith]

Hello there

I am finding a difficulty to switch to annual subscription..

[olive lodge]

Your card issuer bank has declined this payment. Please contact your bank for support.

[upbeat wraith]

oh okay

[olive lodge]

I hack master card and it has enabled international payment all so

[olive lodge]

But i unable to make payment

[upbeat wraith]

international payments are on

[olive lodge]

Bro it's not for yes

[untold sonnet]

there is a bug in: https://tryhackme.com/r/room/blaster
the persistence question doesnt work anymore like that. Thats depricated. You should do it a bit different nowadays.

[upbeat wraith]

i mean they are own that's why i am subscriber.. i am just switching from monthly to annual

[olive lodge]

Ok bro

[compact cedar]

Pov:latam

[worn totem]

Hello,

Im doing the path Introduction to Cyber Security and i can see the room "Intro to Digital Forensics" with a 33%. But if i into the room "Intro to Digital Forensics" i see all task complete and a green bar with the next text: Room completed ( 100% )

could someone guide me to know what i have to do to see the room complete in the path dashboard?

i have tried to reset the progress twice, and the percent keep blocked in the 33% in the path dashboard

Thank you so much in advance

[ember osprey]

Maybe try to delete your cache/cookies and try to reset room progress once again 🙂

[drifting rune]

If someone still has subscription for lets say 20 days and cancel the subscription will the paid content, rooms, access and so on be lost or will it continue till the end? The question mark near cancel subscription says it stays but the cancellation web page wants user to confirm that they were informed about losing premium access if canceled.

[ember osprey]

It stays until your paid period expires 🙂

[worn totem]

thank for replying

But nothing change, i have removed cookies, cleaned cache and reset the progress but just change between 0% or 33% 😦

[scenic torrent]

Gave +1 Rep to @ember osprey (current: #15 - 575)

[ivory spruce]

You may ignore the access page for now. So long as you can access 10.10.10.10 using your browser (or via curl), you should be good to go.

[ember osprey]

Sorry to hear that buddy 😦 . Maybe somebody will come with a solution , check out a little bit later 🙂 .

[ivory spruce]

Can you verify your account and share a screenshot of it?

[silk anchor]

that works but the machine_ip link doesnt work

in the openvpn room

[ivory spruce]

I would drop an email to THM Support. Normally, the switch from monthly to annual should now be possible, but it may be having issues due to you having an active subscription.

[ivory spruce]

Have you clicked on a green Start Machine button anywhere in the first few tasks?

[west chasm]

@upbeat wraith

TryHackMe's Email

TryHackMe's support email address.

​

[e-mail]

TryHackMe Socials · Nov 28, 2024, 1:27 PM

@worn totem

Discord: How do I verify my TryHackMe account?

Article Link

https://help.tryhackme.com/en/articles/6495858-discord-how-do-i-verify-my-tryhackme-account

Nov 28, 2024, 1:27 PM

[silk anchor]

yeah

[ivory spruce]

Did an IP address appear? You'll need to wait ~1 to 5 minutes depending on what machine you are spinning up.

[silk anchor]

i see

it still says that the thing expires in a hour though

i figured it out

[west chasm]

Can I pay in my local currency?

Article Link

https://help.tryhackme.com/en/articles/8484112-can-i-pay-in-my-local-currency

Nov 28, 2024, 2:06 PM

[timber charm]

Getting Uh-oh! Something went wrong, please try again later. When trying to sign in with Google

[kindred spruce]

Hi can someone guide me on task two of this room https://tryhackme.com/r/room/basicmalwarere

[pastel tinsel]

you might want to jump over to #room-help instead

[alpine agate]

Not too sure if this is the best place to ask but is there any way you can you buy gifts for people at the same rate as the current Black Friday offer or are you stuck with the “normal” rates?

[pastel tinsel]

vouchers are the normal rates

[alpine agate]

Ok, thanks for confirming!

[tepid robin]

Good Evening guys , is possible to have an student discount with black friday

[frank drift]

Nah

Only one apply I think

[tepid robin]

Owh okay no i once got a mail saying you couldstack them upp but i dont know if this one is possible or in this deal

In october i got the mail in which they mentioned that

[frank drift]

I got mail saying i can switch from monthly to annual and benefit from the black friday xd but keep getting internal server error when trying to

And no answer from support

[tepid robin]

Owh , but at the same time one side of the coin they also should be making profit from cantmake thing to cheap as it helps many eventhough i also wanted a cheaper one 😂

[tepid robin]

I also mailed them just now asking about it if i dont get an asnwer i will buy the normal black friday annual deal then

[kindred spruce]

OK thanks

[scenic torrent]

Gave +1 Rep to @pastel tinsel (current: #7 - 907)

[charred agate]

Hey I want to buy In France but I don’t understand all settings
VAT number is my number Card ? And state my department or region ?

[blazing stump]

Is the site working for anyone at all while purchasing annual subscription??

[upbeat quarry]

VAT is not the number card, it is a tax number that companies get from the authorities when they register
if you subscribe as an employee, maybe you want to use the VAT number of your employer
otherwise, leave the VAT number blank
as for the state field, try with region (I think it does not really matter for France)

[minor venture]

Hi Team , i have one question where my subscription for thm is over and i cancelled my payment of card and cancelled my subscirption to avail blackfriday sale but its not allowing me to buy it again with black friday discount any help here how can i apply black friday sale to my existing account

[stuck drum]

i wanna raise a ticket For not be able to change My Plan from monthly to Annual

@minor venture yeah same question cant change t annual plan 😦

[shell badger]

Hey,

My subscription end on Dec. 6th and i want to buy premium with the 35% off. If i buy a subscription today, will it start today, will it let me buy it, will it start on Dec 7th ?

[burnt gale]

afaik you cannot buy a subscription before your current subscription ends.

[shell badger]

Damn

[rocky saffron]

Trying to cancel mine got me a 10% off coupon, though mine ends in a week

[halcyon hinge]

Hi guys,is it possible to completely reset progress of an acc?
I needed some time off due to work and stuff and now i want to start over fresh.
Just got a annual so i dont want to delete my acc completely.
Thx!

[signal cloak]

I can’t seem to find the switch to annual subscription button in account management, am I missing something?

[minor venture]

my subscription got ended and my card payment got failed , can i apply black friday coupon which i am not able to see that option and even thought my card payment failed it still shows it renews to next year, how can i apply black friday coupon as i am already in annual plan

[burnt gale]

contact support. Not sure how long it would take to reflect payment failure on your account. (I would also cancel auto renewal to prevent the system from retrying while you get it sorted out)

[ivory spruce]

There isn't such an option currently. You'll have to go to each room and reset it, but I don't think it will reset the completion rate as far as the learning path are concerned (I may be wrong though).

[halcyon hinge]

Ok,will try support mail,thx 🙂

[versed owl]

Hi, I've been having an issue for over a week now where I get an HTTP error 500 on the startpage, which keeps refreshing continuously. The only way I can keep my streak alive is by using the direct link to the incident process, as there's no refreshing there. Next week, the Advent of Cyber starts... I was really hoping to participate, but if I, as a business user, no longer have access because the site is buggy... that's really unfortunate. Has anyone else encountered this issue and managed to fix it?

[tough sonnet]

does anyone experience 500 error code while paying to thm...is this issue from my bank or they have problems in their internal server?

[signal cloak]

On the website under account management I’m not getting any button that says “upgrade to annual” although I am a monthly premium user and received the upgrade email. Does anyone know of a solution to make the button appear ?

[burnt gale]

Since you already mentioned you tried all the usual debug process I recommend you create a support ticket
Explain the issue in detail with the things you've tried already and which pages exactly you face the issues on and on which you don't
that should help them narrow it down and help you solve it.

If you have access to a Dedicated CSM (since you mentioned you're a business subscriber) you could maybe even contact them to get some help

[ebon stag]

Sooo, how can i renew my sub with the discount ? cause it is being renewd without it

[fresh rain]

Hi, Can anyone help me, Unable to purchase it says Your card issuer bank has declined this payment.Please contact your bank for support. for different bank cards i've tried with hdfc, sbi, federal bank debit cards

[burnt gale]

it's likely that they're not allowing recurring payments. Could you try using paypal?

[fresh rain]

The only option is displayed to me is payment via cards, Where can i find or change payment method

[tough sonnet]

is 500 is internal server error

[burnt gale]

Hmm yeah I've always had paypal option but looks like checkout from India only has option for cards. I have used SBI master card for subscriptions to pay in USD when THM didn't yet support INR payments. If you have access to a credit card you could try using that (also just a thought try enabling international transactions on your card before trying to pay, probably wont work but doesn't hurt to give it a try) .

If nothing works you might have to contact your bank to see what the issue might be. I generally get a payment declined messages from SBI when the payment doesn't go though so if you did get one you could use that to get help from the bank.

[slender plume]

My subscription ends Dec 6 can I take advantage of black Friday pricing?

[signal cloak]

Supposedly so long as you are a monthly subscription then you are able to upgrade to a annual subscription and take advantage of the pricing, however the button is only appearing for some people and for others there is a 500 error during payment. It looks like they are aware of the issues and hopefully will have it fixed before the deal is up

[serene pilot]

Hi - everytime I do a room after 30sec my browser gives a out of memory error. How to prevent this?

[umbral escarp]

Hmm, could you maybe be running other stuff in the background?

Try upgrading your browser or restarting your computer.

[serene pilot]

nothing, closed it down, even downloaded a different browser, got it across firefox, edge, chrome

[umbral escarp]

Since you have Edge, that means you have a PC, right?

I mean to say windows system.

Oh ok,

[serene pilot]

why/

?

[umbral escarp]

Since it's for any browser, it's not a browser issue I think.

Did you check your MEM?

[serene pilot]

memory dump?

[umbral escarp]

I mean df -h and free-h

[versed owl]

Fixed, Lets go^^

[serene pilot]

thanks

[scenic torrent]

Gave +1 Rep to @umbral escarp (current: #2381 - 1)

[hollow hinge]

hello, im trying to switch to annual subscription but i keep getting the following error:
500 Something went wrong!
We're sorry, we're trying to keep them under control.
Maybe one day they'll follow us and form our army...

[frank drift]

A known error currently staff trying to fix it, let's wish it get fixed before discount end

[hollow hinge]

yea, lets hope for the best

[slender plume]

Dang I bought the whole year last year during the Xmas event

[primal sedge]

Is it possible to buy a PREMIUM on Black Friday and then apply a further student discount?

[signal cloak]

Incase anyone has been having a difficult time getting the Black Friday discount, if you already have a .edu email connected with the account you will first have to change it to a personal email then the button to switch to annual will appear. After which you can go back to your .edu and contact support for that discount.

[signal cloak]

I have yet to get custom support to help me with it but I saw someone on Reddit say they were able to

[ivory spruce]

Saw this post on Reddit as well.

[balmy bison]

Did you do something, or did they fix it after submitting something to support?

[tough sonnet]

did issue got fixed of 500?

[balmy bison]

Just checked, and mine did. I put in a ticket yesterday, too.

[tough sonnet]

like do i have to cancel my monthly subscription and then opt for annual?

[restive crater]

I still get 500 when trying to switch from monthly to annual

[mystic maple]

I have an annual subscription ending on 5 December. Can I 'cancel' the subscription then renew early with the discount. If not, is there any way that I can take advantage of the discount short of creating another account?
Subscription Type:

Premium Annually
Your subscription will automatically renew on:
Dec 5th 2024 at 18:00 (CST)

[tough sonnet]

although the date is near so you can try cancelling your subscription IF U WANT TO SUBSCRIBE FOR ANOTHER YEAR!!...so cancel your subscription and wait for some time and you can buy with the discount.....but i have read that ur account will not switch to freemium until the last date of subscription is over so after cancelling you can maybe renew with discount or u'll have to wait till 5th dec to renew ur subscription WITHOUT discount

[zinc geyser]

Can i avail both Black Friday offer and Student Discount at the same time ?

[tough sonnet]

maybe no

[ember osprey]

I don't think you can but I am not 100% sure 🙂

[tough sonnet]

@ember osprey bro i saw all the members of premium montly that want to take annual faced 500 error is it happening in india only?

[ember osprey]

I can't give you an answer to that buddy 😦 . Try to get in touch with staff at || [e-mail] || 🙂

[tough sonnet]

ok bro!..thanks!

[twilit kraken]

Yes

[stray comet]

my machine kept getting terminated, ive refreshed the page for few times and it still hapening

[upbeat quarry]

what machine is that?

[zinc geyser]

how long does it take to cancel a subscription

[ember osprey]

It should cancel immediately , your premium features will remain until your already paid period expires 🙂

[zinc geyser]

I have cancelled it 3 hours ago

the status hasnt been changed

i am trying to get the annual pass after cancelling this

[stray comet]

Moniker Link (CVE-2024-21413)

[ember osprey]

There seems to be a temporary problem with that room , a lot of people reported the same 🙂

[stray comet]

okay its good for now, thank you!

[scenic torrent]

Gave +1 Rep to @ember osprey (current: #13 - 594)

[ruby warren]

I bought the subscription and got the email saying enjoy the premium but the site is not updated🙂

[slate jolt]

Hello everybody, I am having issues with the Attack box : it is considered to be alive while it is not. I tried to end it but it didn't work. Do you guys have any idea how I could force it to end ? I would like to start an actual working session to complete my rooms.

[ember osprey]

What happens when you try to shut down the box 🙂 ?

[ember osprey]

Try to check again in a few minutes 🙂

[ruby warren]

its been 4 hours

[ember osprey]

Can you enter premium rooms ?

[ruby warren]

no

[ember osprey]

Try to get in touch with support at || [e-mail] || 🙂

[slate jolt]

I have an error message "Error terminating instances", and the timer is set to "0m 0s". I also tried to extend the attack box's time and it told me "You have had your machine deployed for too long". I am guessing I didn't close it properly last time

[ruby warren]

they are not replaying

i tried

[ember osprey]

Try to restart you browser 🙂

[slate jolt]

Just restarted my browser + my computer, still having the same issue 🤔

[ember osprey]

If you sent a ticket earlier today , they will probably reply later today 🙂 . Give them some time , they're the only ones that can help you right now 😄

[ruby warren]

yeah

the working time will only upto 5 pm IST

its already 4 here

[weary spindle]

Support will be busy, I'd expect a reply next week tbh.

[ruby warren]

next two days are holidays

my friend is planning to take subscription

there is a black friday deal rn

it will be gone after two days

[somber pewter]

Hello,
I am not able to get your premium sub could you plz help me with that

[wind wedge]

Hi All,

With the Black Friday deal, if you already have an annual subscription that renewed before this. You will not be able to get the deal

Just wanted to clear up the confusion 🙂

[west edge]

should I use "ssh Ubuntu@10.10.253.1" to access this machine?

it saying "permission denied (publickey)"

[somber pewter]

Hello,
I m new to the platform, wanted to take a new sub on the platform, could you please help me with my issue, i m not able to purchase the sub its showing that the card issuer bank has declined the payment, also tried with a different card its not redirecting me to the bank page just stuck in loop showing this error......

[rapid imp]

I have a monthly subscription. Can I benefit from the Black Friday discount?

not expired yet

I want to buy it annually at a discount

[west edge]

you can't buy annual plan while you already have subscription. You need to cancel it before

[weary spindle]

Yes, there should be an option for you to switch from monthly to annual.

[spiral sand]

Hello, two days ago I bought the premium sub however it doesn't seem to be activated my account is still a free member. Do I have to directly contact the support? I guess is the best idea.

[ember osprey]

You can contact support at || [e-mail] || 🙂

[ivory spruce]

Have you tried launching it and accessing the same via Attackbox?

[silver nimbus]

I paid just now - and i cannot login to my account at THM HELP!

I just paid BFR price, I had access fine on my Free membership - paid just now and i cannot login WTF

[bronze vale]

Hey, please contact [e-mail] @silver nimbus

[silver nimbus]

yea but this is not nice

I had free acess fine

Our team will review and respond to your query during the working hours, Monday to Friday, 9 AM to 5 PM (UK time). W

And now i am freezed out

[strange helm]

hi, my company is trying to Buy Vouchers for THM Premium, but company VISA is being declined for stripe payment, and only options are to pay in $ or GBP, could this be the problem? (My country's currency is euro)

[silver nimbus]

This is nonsense WTF i am blocked out of my own account

[pearl gale]

Hello, in which room i need to contact the support related to the account

[silver nimbus]

I am so pissed off - paid 81 euro for nothing thanks

[ember osprey]

Try to reach out to support at || [e-mail] || 🙂

[silver nimbus]

they dont work on WK

[pearl gale]

I mean by chat

[silver nimbus]

TryHackMe Bot from TryHackMe
3:20 PM (4 minutes ago)
to me

Automatic Response – Your Request Has Been Received. Please note, this is a messaging service, not a live chat.

We are excited you got in touch!

Our team will review and respond to your query during the working hours, Monday to Friday, 9 AM to 5 PM (UK time). We aim to reply as soon as possible, but due to a high volume of tickets, responses may be delayed. We sincerely apologize for any inconvenience this may cause.

To help us assist you more efficiently, please avoid submitting multiple queries regarding the same issue, as this can slow down our response time. We appreciate your patience and understanding, and we will do our best to get back to you as quickly as possible.

So i had a free account- upgraded (WHY WHY) and not i ccannot login at all

Your subscription is active
Hey there,

Congratulations on your new subscription. You can get started with it right away. We hope you enjoy our service.

[ember osprey]

There's a chat icon in the lower right corner on THM website 🙂

[graceful snow]

Hey I don't have student email id, how can I apply for student discount?

[ember osprey]

You can learn more about it here 🙂

https://help.tryhackme.com/en/articles/6494960-student-discount

[ember osprey]

What's happening ? How are you locked-out ?

[silver nimbus]

I upgraded bro

Your subscription is active
Hey there,

Congratulations on your new subscription. You can get started with it right away. We hope you enjoy our service.

i reset my password now I am in!

[ember osprey]

So , now everything is ok 🙂 ?

[silver nimbus]

but it has not registererd my UPGRADE

Subscription is on FREE still

[bronze vale]

Hey, only support can assist with account related problems 🙂
After you have emailed, please wait for a response from support.

[silver nimbus]

Sucks so bad- i upgraded and stuck in Free mode and paid

[ember osprey]

That's the way the freezes work 😦

Both are activated at the same time , only difference is that if you have 7-day one you can skip up to 7 days .

[random grove]

oh i thought it uses one per day , i see , thanks

[scenic torrent]

Gave +1 Rep to @ember osprey (current: #13 - 600)

[pearl gale]

Here in there no chat icône in the website

[ember osprey]

This one 🙂

[weary spindle]

@random grove removed your image so you don't dox yourself.

[west edge]

yes, I am working on attackbox now

[devout flare]

Has anyone found a way to switch to annual subscription to get the black friday deal it's gonna end soon and i keep getting 500 error code I mailed them 4 days ago they said it should be fixed now 2 days ago and i replied back that it's still not working and no reply yet

[weary spindle]

Are you on monthly?

[devout flare]

Yep

[frank drift]

messaged them too 2 days ago no reply yet

[tight oasis]

i emailed them yesterday I currently have a 3 month voucher which expires in January, I was hoping to take advantage of BF and take out an annual subscription, what i was told is the deal is only for ppl currently on free accounts

[weary spindle]

Free accounts, or members whoi're on a monthly subscription.

[stuck drum]

i cant change to annually

error 500 something went wrong

i cant get the Black friday deal :(((((((((((((

i cant from my monthly plan to annually

[strange helm]

this seems to be an issue still

[elfin wharf]

I've one month voucher I want to sub annually will it let me do that?

[weary spindle]

I'm not sure, you can try.

[elfin wharf]

wanna grab the BF deal

[tough sonnet]

how can i pay from paypal in india?

to THM

[distant escarp]

hi, i am trying learn sql the basics module, there is a link called http://sqlmaptesting.thm but my kali browser does not open it and also dont open .thm ext links, what can i do for it?

[ember osprey]

Have you added the domain to /etc/hosts 🙂 ?

[distant escarp]

i guess.. no

[austere horizon]

Hello, is there a way to upgrade my sub to the annual plan if I have an ongoing monthly subscription?

[stuck drum]

@weary spindle broo i cant change my plan from monthly to annually plz help 😦

500 something went wrong

[weary spindle]

You'll need to contact support, mods aren't site staff.

[stuck drum]

ok

[weary spindle]

There is an option to change it.

[austere horizon]

Unfortunately I don't seem to see it. If you're talking about the one that is on the header of the page, it's not appearing for me.

[tight oasis]

The discount is exclusively available to free members and cannot be applied to accounts already on a TryHackMe plan. Additionally, the discount is valid only for annual plan purchases. This information was clearly outlined in the promotional email:

That is what i was told by support in the email, i'm only passing it on, don't shoot the messenger 🙂

[austere horizon]

Awww RIP 😦

My monthly ends in 1 week.

[stuck drum]

@austere horizon sed life 😦

[ember osprey]

Ypu have to do that 🙂

[distant escarp]

i started the machine on module, should i add like that for example ip=10.11.10.10 ---> 10.11.10.10 http://sqlmaptesting.thm/

[distant escarp]

now it works but this time http://sqlmaptesting.thm/search/cat=1 dont work

[ember osprey]

Without http , just the domain name 🙂

And make sure to use the correct IP

[weary spindle]

There is screenshots of people who can upgrade from a monthly plan to the annual.

[tranquil agate]

I need help .I paid for. Annual subscription .paid successfully,I see payment in my card and I received mail but on the site it is written that I don’t have subscription,tried to log out and login fee times sent message to support yesterday and nothing .no answers and no changers.and I don’t see even option to send them one more message which is crazy 🤨

[weary spindle]

Please reach out to support.

[west chasm]

TryHackMe's Email

TryHackMe's support email address.

​

[e-mail]

TryHackMe Socials · Nov 29, 2024, 3:43 PM

[quartz glen]

I opened a support ticket on nov 26.

Nobody ever answere me

I feel like I have been stolen from, i bought vouchers for a friend, it took my money but there are no vouchers...

[weary spindle]

Thm responses are slow.

[quartz glen]

Im just waiting for them to say that a lot of time has passed and they cannot help me

Practically stealing money

I cannot attach a pic here but i have messages from my bank

With info

[wind wedge]

Hey, we will get to you when we can we have a massive backlog due to black friday and AoC. We have almost caught up 🙂

[quartz glen]

Ok, al least update the status on website so we do not expect an answer 'within a day' if you know you are drowning in tickets

[wind wedge]

Our service is not a live chat and do not weekends

It states this when putting in a ticket

[versed owl]

Support fixed it

[devout flare]

Can you provide the SS cuz the mail i got says otherwise (promotional email one)

[quartz glen]

The period from 26.11 to today consists 100% of weekdays.
However, you have quickly helped me and solved my problem after I wrote a question here and thank you for that !

[scenic torrent]

Gave +1 Rep to @wind wedge (current: #53 - 161)

[quartz glen]

❤️

[torn musk]

hi, i'm not able to start machine in "relevant" room. The start machine button is greyed out and I'm only getting option to terminate but when i click terminate i'm getting "Error terminating instances" error.

[deep onyx]

I paused my THM subscription for 1 month(monthly subscription) now i wanted to subscribe to it again such that to take benefits again but unable to do so while I tried to cancel it shows subscription is paused can anyone help me out to this i tried contacting to thm support but I didn't got any response from them now it's weekend and it's showing they will be back on Monday but till then the sale will be gone 😔

[frank drift]

Hell yea i just switched from monthly to annual

🥳🥳

[deep onyx]

Good to hear

[frank drift]

Just changed method of payment from cc to paypal lol hhh

And no more 500err

[deep onyx]

Wait I will try that out

[devout flare]

still the same for me 500 error code

[frank drift]

Sad to hear, maybe try switching again

[devout flare]

I do that every one hour ;_;

[ember osprey]

Glad to hear that , enjoy hacking 🙂 🥳

[silver nimbus]

Sorry about my Rant before.

[lapis ginkgo]

How did you do that ?

I change primary backup / Paypal credit card and still have this 500 error 😦

TryHackMe please take my money

[ornate patio]

Hello THM, Im unable to make a payment using my card or paypal.

[leaden kiln]

Are you from India?

[strange anchor]

Same problem 😕

[strange anchor]

Yes , I am from India

[lapis ginkgo]

From France here

[leaden kiln]

Try to make sure your international transcation is on if, on try to maximize your payment limit if this didn't work try contacting your bank

Or maybe use paypal here

[strange anchor]

I done all these things 🙂

[ornate patio]

WENT THROUGH!

[leaden kiln]

Maybe wait few days then try to do transcation sometimes bank may flag this transcation as malicious if you suddenly swith domestic to international or last resort try contacting support team

[strange anchor]

But sale ! 🥲🥲

[leaden kiln]

Did contact your bank? And if what did they say?

[strange anchor]

I contacted my bank, and they confirmed there is no issue on their end

[leaden kiln]

Ok

Try to contact support team of THM

[west chasm]

Advent of Cyber 2024 Terms and Conditions

Article Link

https://help.tryhackme.com/en/articles/8537472-advent-of-cyber-2024-terms-and-conditions

Nov 29, 2024, 7:11 PM

[strange anchor]

Okay 👍 , thank you

[scenic torrent]

Gave +1 Rep to @leaden kiln (current: #194 - 36)

[leaden kiln]

Oops wrong one 😬

[lapis ginkgo]

I have send a email to the support i keep you in touch

[strange anchor]

Weekend has started, sale is 17 hours left🥲🥲 , is another way contract urgent ? Durning weekend

[weary spindle]

There is not.

[strange anchor]

Okay 👍

[quiet bay]

My annual subscription will end in 3 days... just 3 days... Is there a way to get the Black Friday discount?

[tight wren]

Hi guys, why would I have to pay$125 when there’s a Black Friday sale? Did I literally just get baited??

[weary spindle]

Did you use the code BLACKFRIDAY2024?

[tight wren]

They didn’t give me the option to, I was already subscribed monthly and I switched to annually

[weary spindle]

Oh

Look the date.

That price will be Nov 2025's price.

[tight wren]

Wait how much is the Black Friday annual special?

[shadow thistle]

guys were anyone able to delete payment card info after contacting support? am just a anxious soul ;_;

[shadow thistle]

35% off

[tight wren]

When I was switching plans, it told me $60 a year USD

[weary spindle]

Yeah, that is probably price.

[weary spindle]

I've already told you Support can help you.

[tight wren]

But I checked my back account and it took $120 aid ($80 usd)

[shadow thistle]

man i thought u r unsure 50/50, thanks

[scenic torrent]

Gave +1 Rep to @weary spindle (current: #1 - 3028)

[shadow thistle]

+1

[weary spindle]

You can check with support, but 35% of 126 is around 44.

126 - 44 is around $80.

[tight wren]

Can I have the link to support?

[west chasm]

TryHackMe's Email

TryHackMe's support email address.

​

[e-mail]

TryHackMe Socials · Nov 29, 2024, 9:02 PM

[tight wren]

How long do they take to respond do you think

[weary spindle]

3-5 days.

[tight wren]

Sheesh

What a mess holy sh*t I’ve literally lost all of my room progresses and I’m back to level 1 after switching to the annual subscription??

[ivory spruce]

Are you certain you didn't inadvertently create a new account?

[neon forge]

If I press "Start Machine" in an room, for that attached room - then it doesn't put the room in "split view". An machine is "created" I can see although. How do I open it?

[tight wren]

My profile is still on the same 48 day streak so it’s definitely the same account

[neon forge]

If I press "Start Attackbox" in the top it will give me an random machine, not made for that room.

[tight wren]

@ivory spruce just checked my profile and it still says I’ve completed 77 rooms even though all my progress has been reset

[ivory spruce]

The Attackbox is a separate machine from the target to be used in attacking or interacting with the target. You'll need to click on the green Start Machine button to spin up the target.

[neon forge]

https://gyazo.com/5568264c2dbd768a8da2da0522b55775

I press this "Start Machine"

And it won't put me in split view.

[ivory spruce]

Can you try to logout and login again?

[neon forge]

I tried two webbrowsers.

but I get an machine: https://gyazo.com/b37764db725bf416d5560a2bae9e491b

[ivory spruce]

Can you verify your account and post screenshots? Folks here do not usually click on links from strangers.

[west chasm]

@neon forge

Discord: How do I verify my TryHackMe account?

Article Link

https://help.tryhackme.com/en/articles/6495858-discord-how-do-i-verify-my-tryhackme-account

Nov 29, 2024, 9:24 PM

[neon forge]

Can I dm pics?

[ivory spruce]

You can now post pics in here.

[neon forge]

But my webbrowser is NOT in split view.

[tight wren]

Yep issue solved. Thanks rosè

[scenic torrent]

Gave +1 Rep to @ivory spruce (current: #11 - 714)

[ivory spruce]

Can you view the Attackbox?

[neon forge]

How?

[ivory spruce]

If you look at the top of the page, you'll see a Start Attackbox button, if you click the arrow dropdown, there should be a Show Split Screen somewhere.

[neon forge]

Yeah, no.

[ivory spruce]

Have you started the Attackbox?

[neon forge]

Ok wait I understand whats goin on

[ivory spruce]

You won't need the access the target per se as the objective of the room is to interact with the target using nmap commands.

[neon forge]

I need to use Attackbox and use the target ip for commands?

yeah ok

i understand..

my bad

[swift patrol]

Hey there, not sure if this is the correct channel. I just signed up for an annual subscription. Is there a way to get the receipt resent to me? An old email was attached to my account which I don't have access to anymore. I have updated my email but haven't received the receipt

[neon forge]

@ivory spruce Thank you for the help

[scenic torrent]

Gave +1 Rep to @ivory spruce (current: #11 - 715)

[ivory spruce]

Glad I could help.

[ivory spruce]

I assume the card you used to pay is still with you? If so, you may drop an email to THM Support and they would be able to assist. They'll probably need to ask you to verify you own the account though.

[west chasm]

@swift patrol

TryHackMe's Email

TryHackMe's support email address.

​

[e-mail]

TryHackMe Socials · Nov 29, 2024, 9:32 PM

[ivory spruce]

Have you already paid your subscription? To my recollection, you should be able to. You'll need to check the chargebee links though for details.

[shadow thistle]

Ya bought annual one, just want to remove card

What is chargebee?

[ivory spruce]

Have you started and terminted the target before you tried to start it again?

[swift patrol]

Thanks @ivory spruce , I will do that

[scenic torrent]

Gave +1 Rep to @ivory spruce (current: #11 - 716)

[devout flare]

Any fix to 500 error code when trying to switch to annual subscription? The clock is ticking fr

[steep needle]

I would like to subscribe using the black friday deal but I'm already subscribed. Can I extend my subscription or do I have to wait? I don't want to risk missing the deal.

[devout flare]

If you're on monthly subscription then yes or else nope

[steep needle]

I have a yearly subscription. Bought last year on black friday

[weary spindle]

Then no

[devout flare]

Then I don't think it is possible since it's only valid for free users or users with monthly subscription

[steep needle]

Oh :(

[astral moon]

when im using the tryhackme page it lags a bit and when i scroll it doesnt load up properly (but this happens only with thm not with other websites as far as i have seen)

[mellow bear]

Hi, is it possible to buy a premium? I tried to pay with revolut but it says payment cannot be made.

[amber prairie]

Help! my attack box is stuck and wont terminate plus the openvpn server wont work for me either!!!!!

[naive swan]

Hello, I am looking for an email to contact TryHackMe. Because I have an error with the payment of my annual subscription with the Black Friday code

[west chasm]

@naive swan

TryHackMe's Email

TryHackMe's support email address.

​

[e-mail]

TryHackMe Socials · Nov 29, 2024, 11:37 PM

[ivory spruce]

It should be possible with a debit / credit card or PayPal.

[ivory spruce]

Which browser are you using? Do you have adblockers or add-ins that could possibly be messing with THM's site contents from loading?

[ivory spruce]

What happens when you try to terminate it? How is the OpenVPN server not working for you?

[tidal atlas]

I can't take advantage of the promotion; it's showing a 500 error.

[ivory spruce]

Are you currently a subscriber?

[tidal atlas]

yes

[hazy dagger]

any way to recover my gmail acc? 😭 🙏

[ivory spruce]

Suggest to reach out to Gmail Support Team.

[hazy dagger]

their customer support is ass

well, their bots

they aint even humans helping u

[tidal atlas]

[wide panther]

I have a voucher that an academy gave and because of that I can't apply for the annual subscription, there is a way to get the promo or I can't ?

[hazy dagger]

like, i had my previous password, but someone hacked it

changed password

[ivory spruce]

I'm not sure if there are other means folks in here can suggest you with (as any other means may be considered illegal).

[hazy dagger]

and add his 2fa

[hazy dagger]

i hope someone can help me

[mellow bear]

Doesn’t work

[ivory spruce]

Have you tried checking with your bank?

[mellow bear]

Well, i tried from 3 accounts.

[ivory spruce]

Oh.. it seems only THM Support can answer this question.

[wide panther]

how can I reach them?

[west chasm]

@wide panther

TryHackMe's Email

TryHackMe's support email address.

​

[e-mail]

TryHackMe Socials · Nov 30, 2024, 12:02 AM

[wide panther]

thanks will try

[mellow bear]

I thought it might be problem that iam paying with czech crowns, so i used revolud with usd

[ivory spruce]

Did you try checking with your bank?

[mellow bear]

Yup

[ivory spruce]

I don't think this should be an issue though.

[ivory spruce]

Note that they don't work on weekends and holidays though.

[astral moon]

firefox and i do yeah

[ivory spruce]

Try using other browsers that don't have those and see if the browsing experience gets better.

[bleak light]

Hi, I noticed that the "Trusted by experts" section on the tryhackme.com/r/why-subscribe webpage is broken and does not let me scroll right and always returns to the first slide.

Is this the right place to report this?

[ivory spruce]

Which browser are you using?

[bleak light]

Google Chrome, tried on other computer running windows 11 and noticed the same thing

Also used Google chrome

[ivory spruce]

Is this the exact link you are using?

https://tryhackme.com/r/why-subscribe

[bleak light]

My main pc run windows 10, honestly it wasn't a big deal for me just wanted to let you guys know

[ivory spruce]

Tried it just now on Chrome (Mobile/ Android) and seems to be working?

[bleak light]

Yes

Maybe it's a pc thing

[ivory spruce]

You can drop it in #site-bugs if it isn't working on your end (pc).

[bleak light]

Ok thanks, on mobile it's fine for me as well even when I use the desktop view, just on my pc

[graceful snow]

Hey y there is issue while payment on site?

??

[jaunty chasm]

if I delete my Discord account (already linked to THM) and create a new one, then can I verify (my new Discord acc) with my (previous) THM Discord token again?

[ivory spruce]

To my understanding, you'll have to politely ask a Mod to unlink it first with your current account before you can verify and link it to another discord account.

Is this related to a THM room? If not, posting it in #programming or #infosec-general may get more feedback

[jaunty chasm]

I was wondering that maybe on account deletion, it gets unlinked by itself.

[ivory spruce]

Is this related to the shift from monthly to annual subscription?

[jaunty chasm]

Are you a moderator tough?

[ivory spruce]

I'm not. To see which Mod is online, you'll have to click the name or title of the channel to see which discord users are online.

[jaunty chasm]

@torn citrus Hello 0day, I hope you are doing well.

I want to delete this discord account of mine and create a new one. But my current discord account is already linked to my THM account.

If I delete my Discord account (already linked to THM) and create a new one, then can I verify (my new Discord acc) with my (previous) THM Discord token again?

If not, then can you kindly unlink my THM account from my Discord? It's a polite request.

I hope I havent bothered you. Thank you.

[scenic torrent]

Gave +1 Rep to @torn citrus (current: #48 - 172)

[agile cipher]

is it just me or is copy and pasting from a site hosted vm really difficult?

[inland flicker]

is the web based kali on THM configured specially? when i run gobuster it would just be done in seconds, whereas if i run it on my local machine or local VM, it would take minutes

[torn musk]

i'm not able to terminate either. It is showing that the machine expires in 0m 0s for 2 days now. I tried the API call method and it gives me 502 bad gateway error for the /api/v2/vms/terminate endpoint

fetch("/api/v2/auth/csrf")
.then((r) => r.json())
.then((authData) => {
const csrfToken = authData.data.token;
return fetch("/api/v2/vms/running")
.then((r) => r.json())
.then((vms) =>
vms.data.forEach((vm) => {
if (vm.roomCode === "kali") {
return;
}
fetch("/api/v2/vms/terminate", {
method: "POST",
body: JSON.stringify({ id: vm.id }),
headers: {
"csrf-token": csrfToken,
"Content-Type": "application/json",
},
});
})
);
})
.catch((error) => console.error("Error:", error));

[fossil wasp]

can anyone help me with the black friday sale error 500?

i cannot buy the subscription

i am a monthly user and i am trying to upgrade to the yearly plan with the black friday sale but i cannot buy it

this is the error i am getting

[ember osprey]

Try to get in touch with support at || [e-mail] || , but I think they don't work on weekends 😦 .

[fossil wasp]

so then i wont be able to buy the sub then?

[ember osprey]

Sorry buddy but I can't help you with that you will need to get in touch with support 😦 .

[fossil wasp]

guess my bad luck continues

[amber prairie]

it just gives me error terminating instances and I have use the link https://tryhackme.com/api/vm/running and it only shows the kali box for like 10 hours

[summer ermine]

Hi ig

[lofty gull]

Hi i wish you guys have a wonderful day
I'm not able to terminate my machine also can't make a new attack box or kali to be able solve challenges

[frigid vector]

Hello everyone, i want some help regarding the website itself. I was wondering if i can get some help here. I am trying to switch to annual subscription using black friday sale coupon but whenever i click on "Switch to annual" i get redirected to 500 error page. Can anyone pls help

[ivory spruce]

Which room are you working on?

[lofty gull]

All of the rooms I'm facing these issue even I quit them

[lofty gull]

These are the info of that machine

These is the issue I'm facing

[ember osprey]

Try to clean cache/cookies 🙂

[lofty gull]

I did that too also tried different browser and clients

[weary spindle]

You'll need to contact support.

[west chasm]

TryHackMe's Email

TryHackMe's support email address.

​

[e-mail]

TryHackMe Socials · Nov 30, 2024, 9:10 AM

[quasi anvil]

Thanks for the response! I sent an email to that address yesterday, so I guess I’ll just have to wait until Monday when they’re back to get a reply.

[scenic torrent]

Gave +1 Rep to @weary spindle (current: #1 - 3029)

[woven python]

THM is getting weird, can i jump a room ?

[ember osprey]

What do you mean by jump a room 🙂 ?

[woven python]

get out of the so called advent of cyber, and enter a new room

[ember osprey]

Yes, of course 🙂

[woven python]

wonderful, wont i miss the experience of the room i just jumped out???

[ember osprey]

Event starts tomorrow 😄

[woven python]

what event ???

[ember osprey]

Advent of Cyber 🙂

[woven python]

be serious, this again or it means something else????

[ember osprey]

🙂 ?

[woven python]

what does the event contains????

[ember osprey]

It will contain a challenge every day from Dec 1st-Dec 24th 😄

[woven python]

which kind of challenges????, I'm getting tipsy with these things

[velvet prairie]

Need at least a shirt

[naive dust]

Hi im currently on monthly plan can i switch to the black friday sale discord or do i need to make a new account?

[flint iris]

Hello, is it normal if i can't refer a friend ? I'm looking for the page but i can't see

[ember osprey]

I think that this option isn't availabe anymore 😦

[flint iris]

oh well

thanks for the fast response !

have a good day

[ember osprey]

I think that you don't need to create a new account for that 🙂

[flint iris]

here i am again
how can we get the Subscriber role discord when we're prenium on THM ?

[ember osprey]

It should update automatically 🙂

[flint iris]

alright, thanks again 🙂

[gloomy forum]

The Marketplace in pratice don't act, server don't send feedback for me after i report, check for me.

[velvet prairie]

This is totaly rediculus...how does company sell anything

I checked every other day to buy annual subscription but could not 😄

I guess it's faith to win it in december 😉

I tried inspecting it but still no luck disabled my extentions aswell

[frank drift]

Did u try changing method of payment

It worked for me changed from cc to paypal

[worthy belfry]

Hello, how i get ovpn file from my public ip adress, with my laptop

[weary spindle]

https://www.tryhackme.com/r/access

Did you download your VPN from there?

[worthy belfry]

Not about tryhackme

i want access my home network outside

[weary spindle]

Ah, back to #general you go 😄

This is my fault for sending you here.

[worthy belfry]

Okay

[plucky leaf]

I have a new tryhackme account and I'd like to assign the new token to my discord account but the bot says I need to contact a mod to do so, assuming it was best to send the message here

[ember osprey]

You can find token in account settings on THM website

[plucky leaf]

Yeah I have the token but cannot replace the one already associated with my discord account. I get Your Discord account is already linked with a token. If you wish to update your token, please contact a moderator. that from the bot

Hence why I'm here

[weary spindle]

What happened to your old account?

[plucky leaf]

Deleted it as wanted a fresh start as I haven't done any cyber stuff in a while so wanted to start again from the beginning

[weary spindle]

You'll need to DM the token, and the name of the Discord account it was linked to.

[plucky leaf]

I don't have the old token anymore

[weary spindle]

What is your old THM account name?

[plucky leaf]

TheAmazingHazza

[weary spindle]

You're unlinked.

[plucky leaf]

Thank you very much

[scenic torrent]

Gave +1 Rep to @weary spindle (current: #1 - 3030)

[timid talon]

It's automatic once every (few) day(s) but you can always re-verify to update the roles right now.

[velvet prairie]

Saddly no

[rustic meadow]

Hi!
I see this but I didn't actually pay for this month. And I can't see any option to redeem vouchers. Also I can't open any rooms with premium.
This resume subscription is only for autopay right?

Just before I clicked on Cancel Subscription I was able to access all rooms.

[steady path]

Oh! hi! can seem to have the attack box to we ... free mode. machine starts but can see it/no splitview or webrowser

[gentle orbit]

Who can help me with OpenVPN connectivity. The client on MacOS + profile file is rejecting me - reconnecting every 2 seconds

[ember osprey]

Machine and AttackBox are two different things 🙂

[ember osprey]

Try to change the server and re-generate the file

[steady path]

brief difference expln

[gentle orbit]

THM should fix this. I am not going to switch every time. Last year i had no issues at all

[ember osprey]

You use AttackBox to "attack" the machine 😄 . AttackBox starts in split-screen view , machine usually doesn't 🙂

[ember osprey]

You can tell them that at || [e-mail] || 😄

[steady path]

Allright id look it to it

[flint iris]

how can i re-verify ?

[timid talon]

Same way you verified the first time.

[flint iris]

well i'm going to search how because i did the verify probably one or two years ago

[timid talon]

./verify <discord token>

[west chasm]

@flint iris

Discord: How do I verify my TryHackMe account?

Article Link

https://help.tryhackme.com/en/articles/6495858-discord-how-do-i-verify-my-tryhackme-account

Nov 30, 2024, 5:13 PM

[jaunty chasm]

@weary spindle Hello Sbrubz, I hope you are doing well.

I want to delete this discord account of mine and create a new one. But my current discord account is already linked to my THM account.

If I delete my Discord account (already linked to THM) and create a new one, then can I verify (my new Discord acc) with my (previous) THM Discord token again?

If not, then can you kindly unlink my THM account from my Discord? It's a polite request.

I hope I havent bothered you. Thank you.

[scenic torrent]

Gave +1 Rep to @weary spindle (current: #1 - 3031)

[weary spindle]

I can unlink you, please DM me your token and THM name. 🙂

[flint iris]

it works now, thanks

[scenic torrent]

Gave +1 Rep to @timid talon (current: #33 - 283)

[honest rapids]

Having a bit of trouble getting my own device connected through openvpn. It shows that i'm connected as my IP is right, but i am still showing as not connected. Is there some troubleshooting guides I could reference?

[upbeat quarry]

the access page is broken, i. e. not reliable
if you can ping 10.10.10.10, you are good

[honest rapids]

ah, that makes more sense lol. Thank you

[scenic torrent]

Gave +1 Rep to @upbeat quarry (current: #24 - 387)

[upbeat quarry]

several users have reported similar issue, but I am not sure if there is a known solution
has the machine terminated by now, i. e. after more than 2 hours?

[upbeat quarry]

can you provide the full log, from the moment you enter the openvpn command?

[snow cedar]

it hasn't I'm afraid! And it looks like it's still running on the /vm/running or something similar endpoint, hope you guys don't get charged for nothing

[upbeat quarry]

I am a regular user here, just like you, so the issue of cost is not really for me 🙃
I am intrigued by this, hence curious to know more about it:

• can you provide more details:
  • which room or rooms have that problem?
  • which browser are you using?
  • in your browser, do you have errors in Dev Tools > Console?
• have you tried the obvious:
  • delete cookes and cache
  • use the button to leave the room (not sure all rooms have such a button though)
  • logout of THM
  • exit your browser
• also, run the script to terminate all running VMs provided here: #site-support message I am not too optimistic that will be succesful though (check this message, where the script was used without result: #room-bugs message)
  thank you in advance for your feedback

[scenic torrent]

Gave +1 Rep to @snow cedar (current: #2384 - 1)

[amber prairie]

how can add a screenshot of the error im getting

[west chasm]

@amber prairie

Discord: How do I verify my TryHackMe account?

Article Link

https://help.tryhackme.com/en/articles/6495858-discord-how-do-i-verify-my-tryhackme-account

Nov 30, 2024, 8:24 PM

[upbeat quarry]

use the link above this msg so that you can upload screenshots

[snow cedar]

Nice one thanks. Yep I did try everything, it started with Brave, then I tried Safari and finally Chrome, what's the best way to upload my current screenshot? It will make more sense to you

[scenic torrent]

Gave +1 Rep to @upbeat quarry (current: #24 - 388)

[upbeat quarry]

use the link here so you can upload screenshots: #site-support message

[snow cedar]

I believe I verified my account

[upbeat quarry]

no, because your name appears white: once verified, names get coloured, like mine is green

[snow cedar]

i haven't - on it now 😛

the API response comes back with a 502 bad gateway

and trying to terminate it... so it's really messed up!

honestly @upbeat quarry don't worry I believe I'll try to msg support if this not sorted out by Monday, am moving to some other stuff it's fine

but thanks though! 🙂

[upbeat quarry]

cool
like I said, I am intrigued, so if you could provide feedback here later if you manage to make some sense of it all, that would satisfy my curiosity 🙃

[snow cedar]

yep will do! I am not sure if it's something that Brave caused it (the 'shielding' was enabled') so not sure if it was blocking some scripts that it shouldn't

that's my first guess but oh well

[upbeat quarry]

the message I mentioned earlier reported Brave, amongts other browsers

[amber prairie]

I keep getting error terminating instance when I try and terminate my kali box

[upbeat quarry]

it sounds as if you are having the same issue as symeon (check the few messages above)
are you using Brave as a browser?

[amber prairie]

no I'm using edge

[upbeat quarry]

check this message, and see if you can terminate the box with these tricks: #site-support message

[amber prairie]

POST https://tryhackme.com/api/v2/vms/terminate 502 (Bad Gateway)
(anonymous) @ fetch.ts:49
M @ fetchBaseQuery.ts:40
(anonymous) @ fetchBaseQuery.ts:281
(anonymous) @ apiState.ts:34
(anonymous) @ apiState.ts:34
i @ apiState.ts:34
Promise.then
s @ apiState.ts:34
(anonymous) @ apiState.ts:34
C @ apiState.ts:34
(anonymous) @ fetchBaseQuery.ts:215
baseQuery @ api-slice.ts:33
(anonymous) @ buildThunks.ts:390
(anonymous) @ apiState.ts:34
(anonymous) @ apiState.ts:34
(anonymous) @ apiState.ts:34
C @ apiState.ts:34
f @ buildThunks.ts:363
(anonymous) @ createAsyncThunk.ts:637
(anonymous) @ index.js:32
(anonymous) @ index.js:32
(anonymous) @ index.js:32
x @ index.js:32
(anonymous) @ createAsyncThunk.ts:599
Object.assign.pending @ createAsyncThunk.ts:599
(anonymous) @ index.js:16
dispatch @ redux.js:691
(anonymous) @ buildInitiate.ts:450
(anonymous) @ index.js:16
(anonymous) @ buildHooks.ts:1006
(anonymous) @ terminate-machine-modal.tsx:28
onClick @ standard-action-modal.tsx:27
De @ react-dom.production.min.js:54
Ve @ react-dom.production.min.js:54
(anonymous) @ react-dom.production.min.js:55
jr @ react-dom.production.min.js:105
zr @ react-dom.production.min.js:106
(anonymous) @ react-dom.production.min.js:117
uc @ react-dom.production.min.js:274
Ie @ react-dom.production.min.js:52
qr @ react-dom.production.min.js:109
Gt @ react-dom.production.min.js:74
Zt @ react-dom.production.min.js:73
o @ helpers.ts:100

[upbeat quarry]

thanks
[probably a screenshot tells a better story (check the link I gave you earlier about verifying with Discord]
so that 520 (Bad Gateway) is a bad sign, i. e. the script has no effect
can you check this one in your browser: https://tryhackme.com/api/vm/running That should tell you which machines are running: it would be interesting to see whether the machine that refuses to teminate is reported as running there

[scenic torrent]

Gave +1 Rep to @amber prairie (current: #2384 - 1)

[amber prairie]

"roomId": "kali",
"expires": "2024-11-29T15:08:15.358Z",
"created": "2024-11-29T10:08:15.358Z",
"internalIP": "3.255.185.114",
"instanceId": "i-09bd574ccead3afc1",
"title": "Kali (Optimised v1.1)",
"timeInSeconds": -107147.737,
"remote": {
"active": true,
"bootTime": 2,
"privateIp": "10.10.135.95",
"remoteUrl": "https://vnc.tryhackme.tech/index.html?host=proxy.tryhackme.tech&password=fa3d8d2cb3312eba&proxyIP=10.10.135.95&resize=remote",
"protocol": "vnc"
},
"waitTime": null,
"credentials": {
"username": "root",
"password": "fa3d8d2cb3312eba"
}

[upbeat quarry]

so, it is reported there as running
if you have tried all the tricks I mentioned earlier, I am afraid but I do not have more ideas
I suggest you report this to [e-mail], or check this channel later to see if other users come up with more ideas 🙃

[amber prairie]

okay thanks anyway

[scenic torrent]

Gave +1 Rep to @upbeat quarry (current: #24 - 389)

[upbeat quarry]

your screenshot indicates that your subscription has the status Paused
I have never used that feature of pausing, but with that status it seems normal that you would not have access to subscriber-only rooms
BTW, as a comparison point, I have cancelled my annual subscription before it expires, but a button offers me to restore subscription In you case, you are offered to resume subscription, which may relate to the pausing you have activated rather than the cancelling

[still mauve]

hi i would like to report a cheater in TryHackMe's King Of The Hill his username is "Ch1"

he is spamming the reset button after becoming king to stop other players from doing anything afterwards

Here is the evidence

[weary spindle]

Please report all cheaters to [e-mail]

[bronze vale]

Use the commandline, not the GUI
https://tryhackme.com/access

[amber prairie]

I keep getting2024-11-30 17:50:06 TLS Error: TLS handshake failed from openvpn Ive tried switching server HTB vpn works fine

I the the problems UDP is the a way to get TCP

[plush bay]

which country are you in???

[amber prairie]

US

[plush bay]

also no there is no tcp based vpn for tryhackme

also after switching server did you try hitting the regenerate button

then waiting 3-5 mins and then downloading

[amber prairie]

yes

[amber prairie]

HackTheBox vpn works

[plush bay]

well only thing that could be the reason is your isp blocking udp port for openvpn

if that is the case nothing shadow can do

[amber prairie]

how could I unblock it

[plush bay]

@bronze vale might know how for that

[bronze vale]

We only support TCP for networks at this time.

If you cannot connect via UDP, we provide the attackbox service for users to connect to the network

[amber prairie]

I have a kali Box but its saying error terminating instances and then tries to connect and fails'

[naive dust]

Hello, I'd like to link a new acc with /verify

[ember osprey]

Check out this article 🙂

https://help.tryhackme.com/en/articles/6495858-discord-how-do-i-verify-my-tryhackme-account~

[naive dust]

It's linked to another acc already I need help from a mod or an admin

[desert prawn]

how i came to know that my accont is verified

[ember osprey]

It is , click on your profile image 🙂

[desert prawn]

thanks a lot

[scenic torrent]

Gave +1 Rep to @ember osprey (current: #12 - 637)

[junior root]

while trying to access any room its shown as a blank page in chrome although when i used brave n different account on chrome it works fine. can anyone tell me whats the problem

[ember osprey]

Try to clean your Chrome cache

[junior root]

already did that

but still same problem

[sand talon]

Hey guys, I was just adding the THM live profile badge on my website and I'm getting this error: {"status":"error","message":"Unauthorized"}. The static one works fine

[little ivy]

Isn't that year review fact the wrong way around (Should prob. be the top 24% of learners in Germany) or do I have a brainfart?

[upbeat quarry]

it would be interesting to check if you can get the VPN to work for the CI/CD and Build Security network, as the VPN configuration file there uses TCP
context: message from Jabba earlier: #site-support message
if you can get that VPN to work, that would reinforce the hypothesis that you have a problem on your side (possibly with your ISP) about using UDP/1194
the link for that network is here: https://tryhackme.com/r/room/cicdandbuildsecurity You will need a 7-day streak to use it if you are not a subscriber

[ember osprey]

This is based only on current year activity , not your overall activity 🙂

[exotic stag]

is there any way of changing my email cause it is greyed out and Ive been able to do so prior

[ember osprey]

Try to get in touch with support at || [e-mail] || 😄

[weary spindle]

If you're using Google sign on, no

[upbeat quarry]

hey KGB, maybe switch 2 words in that email address 🤣

[ember osprey]

Thank you so much 🤣 🤣 🤣 🤣 🤣 🤣 🤣 🤣 . I flipped 🤣 .

[scenic torrent]

Gave +1 Rep to @upbeat quarry (current: #24 - 390)

[weary spindle]

Why don't you use the bot?

[ember osprey]

What do you mean 🙂 ?

[little ivy]

I started THM last year in December and got most of my points this year ^^

[still mauve]

please help, I can't terminate this machine it's stuck like this from yesterday.

[naive dust]

Quick question; is it recommended to just follow the Learning Roadmap if you're new or should I pick one of the Learning Paths?

[ember osprey]

You can follow the roadmap 🙂

[flat rivet]

Anyone know the username and password for the telnet login in room Networking Concepts? 🙂

[ember osprey]

I don't think that you need password for that 🙂

[flat rivet]

You are right haha, thx

[scenic torrent]

Gave +1 Rep to @ember osprey (current: #12 - 645)

[upbeat quarry]

several users have reported similar problems with other boxes, and I have not seen a message providing a solution
I doubt this will help, but you may want to check this message: #site-support message
I suggest you report the issue to #site-bugs
I think it would be also useful if you send an email to [e-mail], to make sure THM will release that room for you to use again
BTW, what browser are you using? and do you have a special configuration running on that browser?

[weary spindle]

/docs

You have access to this command, just saves you copying the link

[west chasm]

Student Discount

Article Link

https://help.tryhackme.com/en/articles/6494960-student-discount

Dec 1, 2024, 12:52 PM

[ember osprey]

Oh wow 😄 ! Didn't know that , thank you 🙂

[scenic torrent]

Gave +1 Rep to @weary spindle (current: #1 - 3032)

[weary spindle]

Yeah, you have access to the THM bot commands. 🙂

Everybody does.

[silent tree]

Hey is there a support guy here i have an issue with the subscription

[west chasm]

The room review process

Article Link

https://help.tryhackme.com/en/articles/6495836-the-room-review-process

Dec 1, 2024, 2:01 PM

[humble elk]

hey i need help actually now when i try to get subscription its not accepting my card saying my bank declined the process

[weary spindle]

Sounds like a bank issue, which country do you live in?

[humble elk]

its not the bank issue actually i was subscribed and i didn't had enough money this month in my bank for autopay

but now i do have money
also there is no way to remove card details and put it again so that it works fine

i am from india

[humble elk]

i need it before advent of cyber starts

[weary spindle]

You don't need the subscription. 🙂

[humble elk]

iknow but i need to complete some rooms

[weary spindle]

Okay, then the only people who can help you are support, who won't be working today, as it's the weekend.

[humble elk]

yes

[snow python]

when I upload the response, the message "An unknown error has occurred" will appear

[jaunty chasm]

India has shadow banned International payments (unofficially) so as to save their currency from declining.

[cobalt gale]

hy guys , have problem whit kali machine , cant connect cant terminate, any tab I open the kali machine opens but it doesn't connect and I can't close it

[solar linden]

hi I'm connected via OpenVPN, I have an IP, I can connect to 10.10.10.10 but tryhackme says my connection is not connected

[weary spindle]

Ignore the acces page

[solar linden]

so just click start machine and it should connect?

[weary spindle]

The machine will start, yeah

You just need to connect to it on the way needed

[solar linden]

all right, I'll give it a try

[manic yacht]

anyone having trouble in connecting to Stickers Shop machine?

[long anvil]

My annual subscription will renew on December 17th for Premium/VIP, will I be able to use the discount code somehow?

[weary spindle]

Discount code is until the end of Dec

[soft nexus]

Is anyone having issues connecting via OpenVPN? I've tried two configuration files and still says not connected.

[ember osprey]

Try to re-generate the file 🙂

[soft nexus]

I've tried that as well

[long anvil]

To celebrate Advent of Cyber, you can get 30% off personal annual subscriptions using the discount code AOC2024 at checkout. This discount is valid until 31st December, 2024, at 23:59 GMT – that's in:

[weary spindle]

Yup. I got my month wrong, no biggy

[weary spindle]

Where are you reading it's not connected?

[long anvil]

Okay, where can I put that code in when it get close to Dec 17th?

[weary spindle]

After.

[long anvil]

How, email support?

[soft nexus]

In the Access page

[weary spindle]

No, just let your sub lapse then re-sub with that code.

[weary spindle]

Ignore chat page, check the pinned posts, I wrote one on how to connect.

[minor shoal]

Having issue with number of VM system is saysing i have running. I cant find VM that it says i have open. I have gone into previous challenges and rooms but nothing.

[upbeat quarry]

check this URL to list your running machines: https://tryhackme.com/api/vm/running

[minor shoal]

thanks, i checked that i see two VMs that are running bu i cannet terminate from the website

[cobalt gale]

i have same pèroblem cant tewrminate machine

[upbeat quarry]

check this message to terminate machines: #site-support message
sometimes it works, sometimes it does not

[upbeat quarry]

check if this message helps: #site-support message
several users have reported similar issue, hence not sure that'll help

[cobalt berry]

Hello there!!
I am facing issue in connection of the vpn from my vm machine ...I can connect from the config file of another account...but not able to connect by the config file of main account

[upbeat quarry]

regenerate the VPN config file, switch VPN servers
which country are you connecting from?
what is your OS?

[cobalt berry]

I am connecting from India region ...I tried with other region config files but still facing the same issue

[upbeat quarry]

OS?

[cobalt berry]

Kali linux

[upbeat quarry]

running on a hypervisor like VirtualBox or VMware?

[cobalt berry]

Virtual box

[upbeat quarry]

can you try to connect via another network? some users have found they can connect through hotspot of their mobile while failing through their usual network

[cobalt berry]

Yeah I can try

[upbeat quarry]

please provide feedback, as that helps knowing what works and what does not

[minor shoal]

scripot not work so afr. Tried it on chrome and Safari, going to firefox next

[tepid robin]

is there a way to get direct support

[cobalt berry]

Hey thanks for the help ... Actually It got connected by regenerating the config file

[scenic torrent]

Gave +1 Rep to @upbeat quarry (current: #24 - 392)

[tepid robin]

from thm i need to get an account problem solved

[ember osprey]

|| [e-mail] || 🙂

[tepid robin]

okay thanks

wait so i have a subscription in my student acc not personal

but for the advent i completed the task in the personal so if i start with my student acc would that mean 2 account are being used

of thm

does that mean i am cheating but i wont continue on the personal one tho

[weary spindle]

Only one account may be used.

[tepid robin]

so that means i have to continue with personal but i haven't even completed nor started the dec day 1 challenge still no ... or i can then go with my student acc if i havent started yet

[light pelican]

I just saw a coupon for 30% discount , AOC2024 . I am already subscribed and I want to apply the coupon for the next month. I couldn't find how, can I have a hand?

[flat pebble]

how do i check how many points i have? In the dashboard i only see how many questioned i answered 😔

nvm i found it

[cobalt gale]

I can't close the Kali machine, it's been 2 days since any room starts up, I open it, it gives me a connection error and if I try to close it it restarts, I tried to put the script in the developer console but it still doesn't close

[deep marsh]

For some reason my cancelled subscription became active again, as a result charging my credit card for a month's subscription

i want to request a full refund

[modest valve]

This might be the most stupid question asked on here but how do I access the room Wreath. I've configured the VPN and have received Initialization Sequence Complete message in the CLI. I then head to the https://tryhackme.com/r/access to verify the connection and it continuously says Not connected
I have re-downloaded the configuration file to double check. Do I need to have a X-day streak before accessing this room or...?

[weary spindle]

Please E-mail support.

[west chasm]

TryHackMe's Email

TryHackMe's support email address.

​

[e-mail]

TryHackMe Socials · Dec 1, 2024, 9:10 PM

[upbeat quarry]

if you are not a subscriber, you need a 7-day streak to do any network

[modest valve]

Fair enough - thanks

[scenic torrent]

Gave +1 Rep to @upbeat quarry (current: #24 - 393)

[signal ferry]

is it possible to have a student discount together with the current annual discount?

[weary spindle]

Yes, they stack

[versed wedge]

I didn't even realize there was a student discount

[signal ferry]

Where should i activate it

[west chasm]

Student Discount

Article Link

https://help.tryhackme.com/en/articles/6494960-student-discount

Dec 1, 2024, 9:57 PM

[last latch]

My subscription ends on Dec 10th, was wondering how do i let it expire, and use the 30% discount to renew, ?

[fierce zealot]

Anyones vpn config not working?

[atomic niche]

mine wasn't but it was because of an internet blip at my location it worked once my own net finished whining about what ever

[fierce zealot]

all sorted
had to regenerate a config

[atomic niche]

sweet

[radiant nova]

Hi everyone, does anyone know why I start the machine and in Access Machine it tells me that I am disconnected but on my Kali machine I do have the VPN activated and in Access I am online?

[ivory spruce]

The Access Page is broken at the moment. So long as you can reach 10.10.10.10, you should be good to go.

[potent grotto]

Hey guys! I have a doubt, I paused my subscription for december, but now I can't continue my path and I paid november

[ember osprey]

If sub ended you lost access you premium rooms 😦

You can check sub status in the account settings

[potent grotto]

it show me that I have 27 days left

[thick quartz]

Dear THM team! I's been almost two weeks, nor I've been contacted by anyone, neither my subscription has been activated. It is very sad.

[covert trench]

hey , someone know how i can change my country on thm ?

[ember osprey]

Check this article 🙂

https://help.tryhackme.com/en/articles/6611897-changing-your-country-s-flag

[covert trench]

thank you so mutch

[scenic torrent]

Gave +1 Rep to @ember osprey (current: #12 - 687)

[covert trench]

!

[zealous oriole]

Hi THM team, I have subscribed to the annual subscription but it is not activated. No one is responding to my ticket. Can anyone help me here

[weary spindle]

Wait patiently for the team to reply, all billing and accounts are done over E-mail.

[zealous oriole]

Got it, thanks for the response. But it would be really helpful if the support team would respond quickly. Anyways thanks for the info

[weary spindle]

TryHackMe have over 3 million users, if even 1% of that were to E-mail in, that's alot of E-mails.

Also with the recent event, Black Friday and Advent of Cyber, they will be extremely busy.

[weary spindle]

Which page?

[devout flare]

related to side quest

Works now restarted and somehow it's working lol

[radiant nova]

Oh thanks

[scenic torrent]

Gave +1 Rep to @ivory spruce (current: #11 - 719)

[ivory sedge]

heyo! the machine im trying to terminate wont terminate

i just bought premisum so i could do the adevent of cyber happily but now it dosent terminate

and worst part is teh machiene isnt running at all ;.;

bit of help?

just says error terminating instance

[upbeat quarry]

check this message: #site-support message

[ivory sedge]

no work

[naive dust]

how do i know for if my account is verified?

[ember osprey]

https://help.tryhackme.com/en/articles/6495858-discord-how-do-i-verify-my-tryhackme-account

[naive dust]

wait so to be eligible for the prizes you have to verify with discord?

Users must verify their TryHackMe account to be eligible to win from the prize draw.

So discord is the verification here?

[ember osprey]

Oh sorry 😦 , my bad 😄 . No , only your THM account needs to be verified , Discord doesn't .

[naive dust]

oh ok does it mean if it doesnt say "verify" (or something like that) its verified?

i think i will search my mail inbox see if i did that in the past

oh nvm im verified it apparently sends it at the beginning

[errant mica]

I keep getting a 500 error when I try to download vpn files.

[terse trail]

Hi there the openvpn configuration I have downloaded from the access page gives me an ip address on a different subnet than the target machine ( 10.8.8.x while target is on 10.10.10.x). How do I fix this ?

[upbeat quarry]

you do not need to fix it
can you nmap the target? if so, you are good

[upbeat quarry]

is that for a regular machine or for a network (like Breaching AD for instance)?

[errant mica]

Both, same thing when I click regenerate