#Issue with reentry that needs a fix

1 messages · Page 1 of 1 (latest)

vernal crater
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This file explains what happens when the charcoal drawing of the spacecraft loading screen comes up. The Game Crashes every time

📎 Player_log_file_2.txt
wraith rampart
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What are your computer specs? In particular, RAM amount, Graphics card, CPU, and Video RAM/VRAM. These errors initially tell me that your computer is running out of RAM or Video RAM

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Based on the logs, it's running on Intel Iris Xe graphics, which means integrated graphics built into your CPU, which is below the minimum specs needed for Reentry to function properly

barren sundial
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Hi,
this file indeed tells me that during startup, your computer is not able to create the required resources due to not having enough memory and/or not having a strong enough dedicated GPU:
d3d11: failed to create buffer (target 0x1 mode 1 size 131072) [0x887A0005]
d3d11: failed to create buffer (target 0x2 mode 1 size 8192) [0x887A0005]

vernal crater
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@barren sundial So how do I fix this?

unique cargo
vernal crater
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@wraith rampart Device name DESKTOP-598TO9H
Processor 11th Gen Intel(R) Core(TM) i7-1165G7 @ 2.80GHz 2.80 GHz
Installed RAM 16.0 GB (15.7 GB usable)
Device ID EEBBAAF0-F1F4-4421-AB9C-EDE7039403C5
Product ID 00325-97236-85420-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch Pen support

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these are my device specifications

wraith rampart
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(graphics card)

vernal crater
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I am not sure

wraith rampart
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If it does not, unfortunately your computer is not powerful enough to run Reentry

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It's unlikely to be an issue with the game but is caused by your computer not having enough resources

vernal crater
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I do have an Intel i7 core processor 11th gen in my computer

wraith rampart
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Yes but the key issue is that if you don't have a dedicated GPU, then your computer has a very limited piece of RAM to load visual data into, and its performance will also be very sub-par

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You have 16 GB of total RAM which is good, but your CPU has built-in graphics which is only allowed to share a tiny piece of that. And that is why you're getting the crash; Reentry doesn't have enough RAM to allocate textures and other visual data. You'd need to buy a dedicated graphics card to make the game work properly.

vernal crater
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well then how can I resolve this issue

wraith rampart
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I'm not sure, aside from buying a dedicated GPU or a new computer, there may not be any way to fix it.

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Your computer simply doesn't meet the minimum spec to run this game, so there may not be anything that can be done on the developer's side

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The CPU is fine but it's the lack of GPU and lack of VRAM which is the problem

wide current
vernal crater
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@wide current Or I could also get a more powerful computer to run the game on separately

unique cargo
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and probably close this bug report since its not a bug

rugged fiber
tired sierra
strange harness
# vernal crater This file explains what happens when the charcoal drawing of the spacecraft load...

If you didn't already try it (or get an upgraded computer) you could try lowering the graphics settings? Try at least these settings below but if that doesn't work can try going even lower.

Try Quality Level: Minimum
AntiAlias: 2x Multi
Shadow Resolution: Medium
Texture Quality: Half
Anisotropic: Enabled or Disabled
Anisotropic: Filtering Level: 4
Screen Resolution: 1024x768

If that works or lower works, you can try increasing some of the settings and see if it still works...

I also have a laptop with Intel Iris Xe (but I have 64GM of RAM installed) and I can run at Full Texture Quality, 1920x1080 with 25FPS or so.

Oh I also turned OFF almost all the stuff on the right (Reflection Probe OFF, Post Processing OFF, etc -- except "Render Lunar Rocks" and Command Module Interior is LOW POLY.

void leaf
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It would be a waste of money to get another computer just for the game. Spend like 500-600 pounds on a gpu put it in your current pc and it will be fine

proven hare
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I mean yeah the CPU and RAM looks fine-ish, though it's a mobile-CPU so might not be possible to upgrade the GPU

void leaf
proven hare
vernal crater
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@will Well I am in the USA, so it would be dollars and cents in currency

rugged fiber
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@vernal crater Did you figure out what you need to do or did you still need help? I can help you wrap your head around this if you want... been in IT since the 90's.

vernal crater
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I wasn't able to figure it out, so I will repurchase the game when I have some sort of GPU to use

rugged fiber
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Do you have a laptop or a desktop?

vernal crater
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laptop

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with an intel i7 evo graphics card. and is there a possibility the game files on my end got corrupted somehow

proven hare
vernal crater
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@proven hare ok thank you

weak trenchBOT
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Gave +1 flight-hours to @proven hare (current: #1 - 503)

proven hare
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at least unless you have a corruption in the OS, the drivers, or stuff like DirectX

rugged fiber
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Ah... laptop... okay, not good. Let me write a little summary of the situation... back in a bit.

rugged fiber
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@vernal crater

Think of a computer like a car. There are a bunch of parts that make it useful for driving. Computers are much the same. Inside the computer is something called the “motherboard.” Think of the motherboard like the frame of your car. In order to make your car go fast, you need an engine (CPU)… there’s a spot to install one on the motherboard. If you want to listen to the radio, you’ll need something speakers can plug into. There are slots, like the Apollo computer, to plug in modules/cards that perform tasks like these.

In the old days, the motherboard didn’t do much more than provide a way to connect all of these components. If you wanted sound, you needed a sound card to go in an available slot. Want to hook up a monitor? You’d need something to interface between the monitor and motherboard… a graphics card that goes in a different slot. Each function of a computer had a component that was slotted in or wired up to the motherboard. We had to buy all of these separate components to complete our PC and plug them into the ports and slots (often running out of them).

image.png
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Skip to the future…

Around 2010, Intel decided to incorporate graphics into base motherboards by using the CPU to do the lifting (albeit a very small slice of CPU). This was just enough firepower for typical 2D office work... but not enough for most 3D applications. And they didn't stop there… Motherboard manufacturers started to incorporate more and more of these separate components into the motherboard… sound, networking, etc. On the flip side, if you were a professional sound engineer or a gamer, you’d still want a dedicated card for sound or graphics that offer better features and vastly improved performance. Remember, the integrated motherboard solutions were always meant to be "just okay”… the bare minimum. I mean, it’s kind of free.

All of this integration with the motherboard meant that laptops were more practical, efficient, and smaller… although, laptops are kind of a “what you see is what you get” dead end when it comes to upgrades. As the ports on the sides of laptops were able to transmit data faster and faster, some of the often integrated items became available as external modules plugging into whatever flavor of port was around at the time (FireWire, USB, etc.). We’re not talking about ports that extend the reach of the built-in motherboard components like HDMI to the integrated graphics, headphone jacks to the integrated sound, etc. We’re talking about data ports that are capable of the speeds needed to replace the motherboard components and do a better job.

So… basically, yes, you can buy an external graphics card for a laptop to replace the crappy Intel solution. Would I? Nope. Outside of that, you’re probably looking at a desktop purchase. They offer a lot more in terms of upgrades. They don’t need to depend on the much slower USB ports… those slots that things fit into on the motherboard are lightning fast. The external graphics card solutions are pretty bulky, hot, and expensive.

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My recommendation is to buy a gaming PC built by a manufacturer with support. I wouldn’t try building my own… I’ve been doing this for ~30+ years and every single computer I’ve built had some weird squirrelly compatibility thing going on inside with any number of random components, but fixable nonetheless… just a headache. I’d buy something Dell makes and feel comfortable knowing that I can always call their support for whatever.

So, the specs on your laptop are great... it looks like you picked a good one with a fast cpu (the engine), fast storage (a place to store your data), and a good chunk of ram (an ultra fast type of temporary storage to do math or remember things without hitting the actual storage)… I’d be super happy to use it… but integrated graphics are shit for gaming... integrated sound is fine... integrated networking is fine. It's just graphics that are skipped over here because the laptop wasn't made for gamers or Autocad folks... niche markets that don't have a ton of sales behind them.

Whatever you get... make sure the brand NVIDIA is listed as a component. They dominate the graphics card (GPU) market.

Hope that helps!

vernal crater
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I tried with the lowered graphics, but am having the same issue still. I will just get a external GPU at some point down the road

vernal crater
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GPU 0

Intel(R) Iris(R) Xe Graphics

Driver version:    30.0.101.2079
Driver date:    5/26/2022
DirectX version:    12 (FL 12.1)
Physical location:    PCI bus 0, device 2, function 0

Utilization    2%
Dedicated GPU memory    
Shared GPU memory    0.6/7.8 GB
GPU Memory    0.6/7.8 GB

This is what performance on my GPU looks like from Task Manager

proven hare
vernal crater
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just while it is not running the game, I will get it when it is running the game momentarily

proven hare
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Looks like a fairly old driver

vernal crater
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well, how would I manually update it?

proven hare
vernal crater
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I am updating my graphics driver now. When it is installed do you want me to try to launch the game again?

proven hare
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Reboot first

vernal crater
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could it also be that too much memory is being used at once?

proven hare
vernal crater
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I finally got the game running again. Thank you so much everyone for the help

vocal solar
vernal crater
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The thing is when the game goes into the preparing cockpit screen, or even before that, I am at 4 FPS

vernal mulch
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I played the game at 4 FPS for months before I got a better PC

vocal solar
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I still don't know how you managed PDI

vocal solar
vernal crater
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they are off

vernal crater
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but it only happens on Project Apollo loading

proven hare
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Apollo is the heaviest

vernal crater
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what would be the best GPU for a affordable price range of less than $200

vernal crater
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@proven hare Per my research, it appears the Unity engine version that reentry uses now, has a performance variability problem, along with plugin compatibility. I have a Galaxy book 3 pro, so what would be the best version of the game for me to play that is most stable with no issues such as the ones listed above

proven hare
vernal crater
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no

proven hare
vernal crater
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no

proven hare
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Then I think you'll struggle because even just an enclosure with a power-supply is easily something like a 160 dollars or more

vernal crater
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But from research the Unity engine that reentry is using now is very poor with running the game smoothly, how long has it been since petri updated unity on his device

proven hare
vernal crater
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@proven hare well what i would recommend is that petri updates the game engine so the game runs more smoothly

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especially if it has been that long since the last game engine update

unique cargo
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runs smooth here, its your computer not the game

proven hare
vernal crater
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just on the main menu of the game i am at between 119 and 124 fps

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one of my friends said the intel graphics cards are not that good anyway and that I should use a stronger GPU

vernal mulch
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Not to be rude, but we all have said that, you are below min spec so you shouldn’t expect the game to run well. Just the way it is unfortunately

proven hare
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you'll probably need something like a 400+ budget

vernal crater
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NVIDIA GeForce GTX 960 2GB / AMD Radeon R7 370 2GB: This is what the graphics are for the game under the system requirements on the store page

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so that would suggest I need a better GPU

proven hare
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Yes

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For that you'll need some sort of dock enclosure (as I linked), or replacing the main board (unless your laptop is one of the few where the GPU is on a separate card), or a new PC

vernal crater
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Well, I had a dell before this samsung and it ran the game just fine

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so note that any with a samsung computer, the galaxy book pro series is not for gaming

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I could get a galaxy book ultra, those are more suited to gaming

proven hare
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IIRC the GPU varies a lot with that series

vernal crater
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@proven hare If I wanted to play the game, what would be the best graphics settings for a player with a device that is below minimum specs, or would there be a settings config for that at all

proven hare
vernal crater
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I had found a NVIDIA Geforce GTX 1650 Graphics card with dual fan. Would that meet the recommended requirements? This means that all I can do for now is MOCR

unique cargo
proven hare
vernal crater
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I have all USB C ports on my device, could I use an adapter for the GPU?

proven hare
vernal mulch
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can we move discussion about this to #💽tech now that this is not a bug but PC upgrade discussion, please?

proven hare
vernal mulch
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which is very much notabug

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this is just getting a little long and convoluted for a bug report haha

proven hare
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Moving it means copying over also means copying a bunch of context, since Discord doesn't have a "move thread" feature