relegated unintentionally

[scarlet seal]

add cases here

[young fossil]

[HM] Alliance on s101. 16th. Relegated from Master to Expert.

[scarlet seal]

can u also add the rank

[gilded wraith]

We got relaged from masters to expert. Finished 3rd. MOB alliance 167

[fast fulcrum]

EU114, alliance COLL, were in master, relegated to Expert

[burnt flame]

On 168 we got relagated from masters league to expert

[sly trout]

US45 (EBON) alliance relegated from expert to adept when placed 7th

[little spire]

Finished 2nd - Relegated to Expert
Alliance - USSE
Server - 153
Bracket - 10

[lone kite]

Finished 6th, relegated from master to expert league.
Alliance: DCC
Server 108.
Already opened a ticket (#27976492)

[ornate token]

Just to add additional screen to our issue...

From same alliance

[jade plover]

S41, DRTY - finished 3rd and should have been promoted to Masters and shows relegated to Adept

[plush sail]

[BIER] s133 relegated from master to expert

[young fossil]

When this is resolved, can we have the store extended? Relegation has blocked folks from buying certain things in the store.

[elder swift]

s38... Same problem we where in master league 14th position and got relegated to expert

[scarlet seal]

send your alliance please

[elder swift]

STRM s38

[sand cove]

Relegated despite this; server 405

[scarlet seal]

I’ve forwarded the list here for further investigation. Please add your alliance in the same format as above.

[sand cove]

thank you Simpauly, just frustrating that it's happened again when it was being investigated last time too, appreciate you getting the list done 🙂

[dusty badger]

MAA in EU172 also got the relegation screen from Master to Expert League incorrectly

[wise knoll]

Relegated USSE, server 153

[jade plover]

Any update on their investigation? Editing to add @winged night since there's been a shift change

[kindred hull]

HAN (The Force) s139
Relegated from Master to Expert League, still has 10th place in the leaderboard of Master displaying.

[terse mulch]

We are Maqi server 26 relagated from expert league to adept league with 15th place of expert league showing.

[elder swift]

Good evening! any updates about this? is it related to the known bugs that you posted recently? @winged night

[jade plover]

I've asked for updates across 3 different channels with no response

[elder swift]

found this on stfc.pro

[wise knoll]

I still have no response for my email Ticket.
Our Tournament store still locked! Including the Mona skin we have earned by maxing emerald chain.
Server 153 alliance Usse, we made Rank 2…

[dusty badger]

Just been looking at the same thing on stfc.pro. We were showing in EU Master League bracket 5 for our main scoring, but also have an entry in bracket 1 where we were rank 22. It’s like we’ve been put into 2 separate master leagues at the same time and the erroneous one is a mixture of EU, US and APAC alliances

[gilded wraith]

Are we getting any acknowledgement at all from the overlords on this? Still radio silence.

[wise knoll]

Are we all getting ignored or will we get a response and getting that to be fixed soon?
Important things in store are still locked because that … and it closes tomorrow.
<@&509690795536941056>

[scarlet seal]

hey we didnt forget you, we are still looking into the issue

[young fossil]

From stfc.pro. I strongly suspect the issue of alliances showing up in multiple brackets is closely coupled to the inadvertent relegation issues.

[lone kite]

same

[little spire]

Thanks Pauly for coming back to us, appreciate your waiting on replies from others

What are the odds of this being fixed by the time the store closes tomorrow?

If it isn’t, will the store be extended or can we use CS to claim what we wanted? If neither will there be a decent comp for the inconvenience?

This error will cost me an additional month when claiming claiming the Monaveen skin

[wise knoll]

Getting now a email response with no real solution, but a „compensation“ with this?
„6,000 Emergency Field Rations
1 Loyalty Badge
1 × 1-Day Shield“

Thats really rubbish and fooling us! We will miss the Monaveen refit parts and unlock it 1 month later. So your mistake with delegating cost us 1 month of the sigma stuff in the refinery.
Thats around 60 players in my alliance!

That’s not serious <@&509690795536941056> ???

[gilded wraith]

Back now in masters league but nothing from scopley. Rev always talks about communication from them and had nothing since.

[jade plover]

We are still in the Adept and not the Master league we promoted too, and we don't have the rewards earned by moving up to Master - and the store closing and no communication other than investigating

Still don't even have the Emerald Chain points we earned either

[elder swift]

<@&509690795536941056> Good morning. We only have three hours left, and we still don't have a roadmap or any indication of what the solution to this problem will be. I sincerely hope that compensation chests are not the answer, as that would feel disrespectful to our situation.
You are aware that there is an issue with your databases, and alliances were relegated by mistake. Therefore, I expect nothing less than restitution to the correct league.

[little spire]

@scarlet seal With the league status not being corrected before the store closes in 15mins. Are you able to confirm we will be returned to the correct league for the next AT run?

[jade plover]

Along with rewards and emerald chain points still due

[fast fulcrum]

@scarlet seal can we please get any real news or at least a statement? 'still looking into the issue' is not cutting it. AT has ended, store closed without us being able to purchase the items we wanted, no word on a fix or compensation. And by compensation I mean anything other than re-opening the store (after fixing the leagues for affected alliances) will not be good enough as this puts us in weeks disadvantage otherwise (before next AT opens up).

[elder swift]

<@&509690795536941056>, we are still waiting for a response. Three full days have passed since this comment.

[scarlet seal]

👋 I'll follow up

[jade plover]

Anything in the past 7.5 hours?

[sand cove]

SO glad they didnt do anythiung about this still and the store is now inactive again, yay 😐

[wise knoll]

We are being put off and ignored in an insulting manner. 😒

[little spire]

Good morning 👋 Any update from the follow up? Even if it is no update, the silence is ominous

[scarlet seal]

https://tenor.com/view/hello-gif-13062150862685254762

Good morning 👋 Sorry for taking too long, we’re still working on it! 🥹

[rotund heart]

Well we got 2k of AT credits as a compensation. Nothing fixed, store is not opened again, Rank still not updated. But at least we got the incredible amount of almost nothing 2k

[fast fulcrum]

if that's the 'resolution', then it's just another slap, but I guess we should be used to this by now ....

[lone kite]

I hope that’s not the resolution 😵‍💫

[sand cove]

yeah, it still being broken and getting currency we cant actually use, and still being in the wrong league anyway even if we could .. bleh

[lone kite]

It’s really disappointing — I sent a ticket right after the tournament ended on Monday, and I still haven’t received a reply. @scarlet seal

[wise knoll]

2k tournament credits for that mess?
That's mockery and not a compensation!

Just to illustrate what we will miss at next tournament when you don’t restore our league!

Additionally to the locked things in the store which leads to missing 1 month of the sigma stuff from the Mona refit refinery!
<@&509690795536941056>

In rl your friend steal the wallet of someone (with money and all cards), after long ignoring you say you will look after it and come later with a lollipop as “compensation”?

[elder swift]

<@&509690795536941056> I personally feel that it will not be fixed before the next AT and you have the chance to modify that feeling... in the end is the community what keep this game alive.🤷‍♂️

[young fossil]

<@&509690795536941056> Sounds like only some folks received 2k credits as compensation (not my alliance), and there has been no communication. Do we need to open support tickets in addition to this thread?

[jade plover]

Support will tell you it's a known issue and give you more pitiful things to try and compensate

This is completely abysmal

[carmine owl]

Going to be hell to pay if we aren't put back in the Masters League. Compensation doesn't matter at that point.

[lone kite]

I opened a ticket last monday - no reaction

[young fossil]

I emailed one in this morning, and didn't even get a ticket number reply.

[fast fulcrum]

2 of my alliances mates opened a ticket couple days ago and even got some personal response and gift, but it was inconsequential

[limpid haven]

What do you do in this thread?

[young fossil]

We wait - that is what we do

If your alliance was relegated improperly during the last TC, post your alliance, server, and ranking info (stfc.pro helps with that info.) Allegedly something is being done.

[polar anchor]

We were previously in the Master League. After the season ended, we were unfairly demoted to Expert on server 108

How much longer are we supposed to wait?

[dusty badger]

I got the impression it was just to tide us over as an acknowledgement of the problem until they’ve finished investigating. I’m sure we will end up back in the proper league eventually … I hope 🤞😂

[sand cove]

but if it was to tide us over as an acknowledgement of the problem would them not actually ... Acknowledging that .. be a good idea LOL

[wise knoll]

Any answer or update <@&509690795536941056> ?

#1432385440735957233 message

[young fossil]

In response to my ticket, they have restored our alliance ranking. There was no other action. I don't know if there was a loss of Emerald Chain XP or tournament credits, but from the response in the ticket, it seems like they don't know/don't care.

[rotund heart]

so everyone needs to open a separate ticket and this thread is just to stoke the fire lol

[fast fulcrum]

<@&509690795536941056> do we really have to REPEATEDLY beg for an answer here? It is a thread you guys created for this specific problem, yet you provide little to no information. Is the league reinstatement and lousy 2k AT credits all we get? Is that the final resolution? So we're not waiting here like fools for you to provide us with something more? I understand you may not have the answers, but responding to our questions and providing updates should be the bare minimum ....

[polar anchor]

<@&509690795536941056>
About my experience.
Several tickets went unanswered.
Then a ticket was answered and the Master League rank was restored. However, there is still an error. This rank jumps back and forth between Master League and Expert League. So sometimes it's Master and sometimes it's Expert.
After I reported this again with a ticket, the only response was, “We are aware of the problem and are working on it. Please follow up on Discord.”
What is that supposed to mean? We are being left in the lurch here and are not getting any answers or anything.

[terse mulch]

some of us havent even gotten the league reinstatement at all

[lone kite]

All of us I think

[fast fulcrum]

my alliance got reinstated - at least that's what the in-game banner says now, but who knows if that's the reality

Anyways, multiple pings and no response from CMs is really encouraging. Plus, this probably has like zero priority now with the new arc launch going well as usually

[wise knoll]

Seems that this tread is muted by those who created it and wanted to communicate here about the huge mistake Scopely did???
I don’t expect any response here anymore. Shows a immense lack of respect towards us all!

Anyway our league seems reinstalled. Players who are lucky can get a manual exchange from the due relegation locked things per ticket. Depends how „generous“ the person is who responds to the ticket.

[lone kite]

For us it says master league. But if I click on it and go back, it's expert league again 😅

[rotund heart]

By now we can be eternally grateful if they fix it at all. Scopely demonstrated again and again that bugs are to be ignored in favor of new content. Let's hope we get the right league till next AT event

[jade plover]

We are still showing as Adept

[fast fulcrum]

https://tenor.com/view/tumbleweed-desert-road-dry-hot-gif-21341693

[rotund heart]

Taking bets they forgot about it and we'll stay relegated for the next AT event

[young fossil]

My alliance was restored after I opened a ticket. I'd do the ticket route at this point

[lone kite]

No restore…

2nd ticket, 1st one they ignored

[jade plover]

<@&509690795536941056> still no update or even acknowledgement? What is going on with these?

[sand cove]

other havent been, so its clearly just dependant on who you get, and doesnt really help with the fact people are now behind on where they should be because of purchase limits too

[fast fulcrum]

yes, weeks behind on primes, skins etc. CS offered my alliance team mate to select stuff from the store and they'd supposedly grant it to him (assuming they'd deduce the credits), but that's hardly a systemic solution 🙁

[jade plover]

@scarlet seal can we please get some updates

[jade plover]

@winged night @scarlet seal with tournaments coming back next week, will those of us that got relegated get the rewards and emerald chain credits we are all still missing?

[rotund heart]

by now it is clear that scopely (or at least some of the employees) don't care about the playerbase. But starting another AT event without even having the decency of answering us here - that is a new low. Last AT event went terrible for us because we got relegated and couldn't use the rewards. Now the issue hasn't been fixed, hasn't even been communicated here and you announce the next one? congratulations <@&509690795536941056>

[winged night]

What happened when you contacted support?

[jade plover]

Nothing. Members of my alliance submitted tickets and were told it was an issue being investigated. My alliance ended up getting our ranking fixed, but required me getting additional help to push that through since no communication was happening here. The issue still remains about getting those missing rewards (my alliance had been relegated to Adept and only got those, while other alliances were relegated to Expert and only got those) and emerald chain points

[rotund heart]

same here. tickets were closed with "we know, stop bothering us, check discord"

[lone kite]

For us: nothing. First ticket ignored. 2nd ticket: we are working on it, ticket closed

[rotund heart]

I just opened another ticket. Maybe support is like the game itself these days. needs a few crashes and reminders before getting started

[winged night]

Can you open an new one now that we have the next AT coming out.

[winged night]

So you got the ranking but not the rewards?

[lone kite]

Seriously?

[jade plover]

Correct - no one here has gotten rewards and I don't think everyone here has their ranking fixed

[lone kite]

#1432385440735957233 message

[winged night]

To fix the rank, support is going to be the best way to go.

[sand cove]

and what is the point when its just going to happen again, and again, and again whilever the actual issues isnt being fixed

[lone kite]

You ask in this thread who is affected, then say ‘ok, we’ll look into it.’ Nothing happens. I open two tickets and still nothing happens. And now I’m supposed to open a third ticket? Sorry, but at this point I’m really annoyed. Have a look at ticket #27976492 which was ignored and should be still open.

[sand cove]

the actual rank eventually gets sorted, for some alliances but not all, After the store is already close, and then we have to repeat the entire ridmerall all over again after this next AT

[wise knoll]

It depends on who you get on support. @winged night <@&509690795536941056>
Some got the Mona skin parts, some just got silly response!
I can only repeat that all that behaviour around SCOPLEYS FAULT, the constant ignoring here in the special thread to “sort things” , how individual players got treated by Support is mockery and in no way a compensation or “support” !!!

#1432385440735957233 message

[limpid haven]

Why whenever I get into Augument space, they tell me that I'm tresspassing? I have high rep with the auguments, why is this hapening?

[rotund heart]

So as far as I can see we'll start into next AT event without having our rank restored, without getting missing rewards or without even scopely acknowleding the issue here. All my tickets haven been closed with the usual "yeah. maybe someone can fix it. Just wait". You work hard for AT events and scopely punishes you for it. Thanks for that

[jade plover]

@winged night any updates?

[ember hill]

Augments are the bad guys. When you have improved rep with them, you'll find that bounty hunters want to kill you in augment space for being associated.

[limpid haven]

Thanks

[wise knoll]

@winged night , <@&509690795536941056>
My player tried again via ticket to get exchanged something from the store which was locked because that unfair and crap relegation. (To repeat, we made 2nd and finished emerald chain! The now missed Mona Skin parts make a 1 month difference to get sigma rss through that refinery !)

He was dismissed again and additionally mocked with instructions to restart the game 😒
Even he was sending screenshots and referring to other tickets where others of my players got them. Which costed a lot effort and was not a act of generosity, we worked for that and earned it!
You dont have any standards to treat players fair after YOUR BIG MISTAKE?

[fast fulcrum]

if anything, this thread proves that they don't really care (if anyone was in doubt before)

directing players to CS when this is a systemic problem affecting many alliances (therefore hundreds to thousands of players) is just plain dumb .... couple persistent players might have gotten some selected rewards via CS, but it just shows how they value us (players)

[jade plover]

Tomorrow we have a new tournament and my team is finding it hard to care about it, whereas before we had been able to rally everyone and have fun working together (which is a true challenge given the state of the game). I had 3 players quit the game last week because of scopely - and we still have not received our missing rewards or emerald chain points, much less any update on that getting resolved. How many more of my players need to quit for this thread to get the attention it deserves?

[rotund heart]

Same here. Why hoard rss for 10k AT mission to boost your alliance if you get relegated and not the rewards you earned. And then not even an acknowledgement that it will be fixed.

[jade plover]

Wow ... still investigating

3 weeks now

[scarlet seal]

hey peeps!

I'm following up these to the team so we can make sure your alliance are on the right league tomorrowww (please ping me if you are still on tyhe wrong rank)

@rotund heart whats your alliance?

[lone kite]

ping

[scarlet seal]

followed up!

weird you should be on master now

is that screenshot updated?

@lone kite

[lone kite]

yes it is

[scarlet seal]

thats weird on backend its already masters and on stfc.pro too hmm

I'll follow up

[lone kite]

After launching the game, now the Master League is displayed first.
If you click on it and then navigate back, the display switches to the Expert League — and remains there permanently.
This behaviour is reproducible every time the game is started.

@scarlet seal we are listed twice

Bracket 9 and 5

[young fossil]

@scarlet seal My Alliance's ranking was corrected, but based on the above post, I checked stfc.pro, and my alliance is listed twice as well (server 101):

(Looking at the scoring for the 2 listings, I have a suspicion that the issue has to do with a single player's account. Possibly someone changed alliances during the AT run?)

[lone kite]

If you click (ingame) on Master League and navigate back - is still Master League shown?

[young fossil]

Yes, it was corrected to Master awhile back. Restarts, drilling down into the menu and back out, is still remains Master League.

[dusty badger]

We’re both in MAA on 172. Replying as loosi may still be at work. Looks like we are in master league, phew

[lone kite]

@scarlet seal Now it works (since tournament started). We're in Master League now. 😅 What about the missing rewards and emerald chain score?

[rotund heart]

Yep. Work it is. Thanks mossy 🙂

[jade plover]

I keep asking about this.....

[wise knoll]

Really „exciting“ job. After ignoring us for most the league seems restored. But the locked things from last are just gone. So many tickets and only a few got what we earned!

And now majority of 10k tasks need double, triple …. amount to fulfil it.
seriously??? 🤬

[rotund heart]

I'm thankful for scopely fixing the missing ranks , but it also leaves a bad taste on why they did it on the last second.

[elder swift]

I also wanted to say thanks for fixing the problem.. at the same time i would like to provide some feedback.. i understand that there were other things that had a higher priority and I understand that you decide to leave it for later. But you have to be clear about it, you just had to say we are trying to fix something else but dont worry you will be in the right league for the next AT.. instead you told us that the team was investigating the problem.. proper and clear comunication makes a huge difference.

[jade plover]

So..... about those missing rewards?

[jade plover]

<@&509690795536941056> is this a sign that we will have to deal with wrongful relegation again?

[rotund heart]

I really hope stfc.pro is wrong with the recent stats or it will be even more alliances than last time. There's a whole lot lot of alliances being split in brackets (which caused the issue last time)

[rotund heart]

If stfc.pro is right, your alliance is only listed once (and not in different brackets). No guarantees, but you should be good. At least for this issue

[jade plover]

Yeah I had just checked that too

Fingers crossed

[lone kite]

Did you get your rewards?

[jade plover]

Not the missing ones from getting relegated, or the missing emerald chain points

[fast fulcrum]

with such sketchy comms from the CMs, it's really tough to sort out anything here really.... you get an answer, then week or more of silence, then something again

I've given up on rewards from the previous AT run .... and I bet Scopely counts on that, because as I said above, they wouldn't be able to handle that CS load if everyone affected started creating tickets and demanding missing rewards

[jade plover]

Did anyone get relegated again?

[rotund heart]

Luckily it wasn't us again, did scopely actually fix the bug?

[jade plover]

<@&509690795536941056> can we work on missed rewards?

[jade plover]

@winged night @scarlet seal I keep checking back on the missing rewards from the wrongful relegation. My team placed 3rd and promoted to Masters, and instead was sent to Adept league. We never received the rewards we earned, nor the right Emerald chain points, for our placement and promotion. No one else here received the right rewards, and that needs to be resolved.

[lone kite]

Seems like they’re just sittin’ it out, mate. Hopin’ we’ll forget about it or just give up.

[jade plover]

I'm pretty stubborn lol

[jade plover]

<@&509690795536941056> please respond and not leave us forgotten over here

[jade plover]

https://tenor.com/view/marmots-yelling-screaming-mad-angry-gif-15688189

[jade plover]

Well I've been told by others that the likelihood of ever getting missing rewards or chain points are pretty nil - that's disappointing since eventually things get sent to those impacted by other game mishaps..... but not this...

[fast fulcrum]

you're being ghosted 😄

[wise knoll]

And another round of mockery….

[sand cove]

gee, almost like they had issues before with the tournament and its just getting worse because they dont fix it ..

[jade plover]

Imagine that

Another wrongful relegation and loss of points