was over a day support will only ever say its working as intended
#👾-bug-reporting
cosmic void
onyx bear
nah, when the case is legitimate, i've seen support act on it
feel free tochallenge back their statement if you believe youare entitled
but they do handle this part smoothly afaik
cosmic void
you must get very different support to the rest of us then
hollow shoal
For what little it’s worth when I experienced the autoshield not activating I contacted support and they returned what was taken. 2nd time it happened I was told nothing was taken and ignored the associated screenshots to stating otherwise. It all depends upon whom you get. It could have been something and they just didn’t explain it clear enough.
native oyster
I’m having in my daily missions two to kill level 26 and 27 hostiles.... those are impossible to do.. why did they appear in my daily missions... is there something to do about this... i’m mission points every day since this impossible missions appeared (a few weeks ago)
vale grove
Does somebody fancy explaining that one, I know it is only a minor issue compared to some of the others, but that is my own base, and it is showing up as purple, it has done this for the last couple of days now, changing the view to galaxy and back to system fixes it, but I would like it just to be the green it should be.
mental mountain
@native aspen I believe that my base was in vindemiatrix (15) or Labac (17) at the time, and the mission to kill the hostile spawned in Suliban (35) so I likely won't be able to continue this mission chain until I'm well into my late 20s.
native aspen
That sounds horrible! Have you filed a bug report in game or are you one of the iOS players who cannot access the support menu?
echo chasm
The game is STILL crashing on iPad, Scopely Im sure this is a massive problem to everyone, please fix it ASAP, Thank you...
quick idol
Yep, same here, crashes on IOS, ipad
hollow shoal
@native oyster Unless I'm mistaken those faction warrior and champion missions are tied to your faction rep levels. They get harder as you gain more rep within each faction, not what level you are in game (eg 20). I find myself in the same boat.
placid dagger
@restive jasper Shame 😁😁😂
restive jasper
For what?
lapis axle
@onyx bear We have more than a few cheaters on my server breaking shields and consistently making battle reports disappear
restive jasper
@cosmic void an alliance member of me had the same issue with the 5min shield not activating happened at the beginning of thid week...we provided screenshots to support and they said they saw that it wasnt triggered and gave all ressources back
quick idol
Yes, we had same with an alliance member. Reassuring. Not,
restive jasper
We got screenies from the member and also from his attacker who was a gentleman
lapis axle
We had two yesterday including myself
native oyster
@hollow shoal I understand that mechanism, but this is out of balance if you look at my current level (19). Those mission are not playable and then should be adapted or not present.... what’s else the use of DAILY missions.....
@hollow shoal My mining missions are also promoted but still playable...that should be for daily missions...
vivid bronze
Same problem on my level 20 alt base @native oyster, though it doesn't have as high rep as you apparently cos I only need to hit 24s
I say "only" but need two ships to be sure to kill 1 faction hostile
zinc swan
@onyx bear this is the crap response support gave me when I asked to get my latinum back from the instant repair bug.
native oyster
My rep in the federation is 31k so i understand that the missions are becoming harder but should not be impossible to do...
hollow shoal
@native oyster the one thing I can think of is that players are starting to gain faction rep earlier in the gameplay than anticipated or designed. Therefore the natural progression is skewed. That should be a simple enough fix though one would think!
vivid bronze
Did you work specifically to get that rep? I'm only just over 5k kling/Rom
@hollow shoal can still grind rep by killing the lowest faction ships you can find do comfortably
native oyster
@hollow shoal It can be fixed, but I know from experience that this is not a ‘quick’ fix. It should be address tho
hollow shoal
@native oyster Simple doesn't always equate to quick. I know they've got other priorities but this needs to be on the list or at least explained why it is the way it is in depth.
native oyster
@vivid bronze No i just did a lot of missions that where in favor of the federation.... but not aware in the beginning....
last osprey
That's their standard response they seem to be money hungry and don't care about the actual issues
native oyster
@hollow shoal This fix by al means not simple.... balance is one of the biggest problems in this kind of game. But it should be mentioned and player must be made aware of this... that’s a fact
prisma prawn
Ok so this issue is still unresolved officers with quicker mining rates is not working correctly please see screenshot below mining timer is at 0 but I’m still mining - can we get this fixed?
last osprey
That's been reported for over a month and their response is it is being worked on
prisma prawn
Yeah I’ve heard that before but they keep adding content which takes time, effort and manpower. how about fixing existing content first as opposed to putting out new content
last osprey
This is what they said with the last update and they still haven't done it
ashen osprey
I saw message above that this is being worked on. Glad to hear it. It I would really like it if the dilithium I stole from myself would be returned.
native oyster
Don’t hold your breath... widespread issues they usually refuse compensation. They figure since it affects so many it keeps things even, so compensation isn’t necessary.
Frankly I wish they’d actually bloody do something about the mining nodes... there are systems where 3/4 or more of the nodes are useless
last osprey
Like you said dont hold your breath.... I dont think they are going to fix anything for the f2p (free 2 play) players. It seems like they only do things that are going to benefit the p2p (pay 2 play) guys.
mighty panther
@onyx bear I woke up with a nice mail from Georgie in my inbox 😉
floral needle
Don't know if it's much of a bug, If you guys are mining parsteel, use the parsteel mining officer with the Envoy, NOT the Fortunate. Even though the Fortunate has the mining laser for par and the Envoy has the drill for tri, the Envoy cuts the mining speed by 1/2 on parsteel. It's either possible the Fortunate mining ability is not kicking in and stacking with the officer ability, or the Envoy just has an insane default mining speed. Just a heads up.
mighty panther
its not kicking in with the envoy either
floral needle
Could it be the Envoy and Fortunate abilities are swapped and mislabeled?
mighty panther
I have a north star that grabs 6600/hr, the envoy with the cap having the boost, does 7830, still when I start mining par, the north star fills up quicker then the envoy
so yes, the server does not take cap skills into account
who stole my glowing shield???? damn you devs 😉
mighty panther
closes #45
@onyx bear what does JB stand for actually? JiraBugger ? 😃
j/k I know what it stands for 😛
@native oyster for your info, I addressed exactly that issue you personally feel (not getting compensated for damage caused by bugs) with the Support Lead this morning
@native oyster specifically bugs you cannot work around, mining issues can be worked around, faulty shield issues NOT
@native oyster I also addressed the faulty ticket reply where support claimed it would have been less then 8 hours coz they did not look at the date
native oyster
I’m not attempting to minimize your own issues. Mining node issues in particular I’ve never asked for comp for. It’s annoying, but doesn’t inflict actual game hindrances. Other issues I’ve encountered have, just as have yours. Lost rep, lost event rewards due to being handicapped by bugs, etc. my specific example was the fact that I was severely crippled in the most recent faction events because my faction daily missions kept disappearing or being swapped with a different faction (Klingon to Fed). A bug which not only cost me the rep I would have otherwise gained, but the event progress those points would have translated to. It may have been widespread, but it wasn’t universal.
mighty panther
@native oyster also told her that people rather would like to wait longer for qualitative replies then quickies showing the mail has not been decently read
@native oyster summa summarium, I hope to have more conversations with her, in the hope support improves
native oyster
Wow... there’s a term I haven’t heard since my pre-law days...
mighty panther
it's not my issue, I can live with most of the issues in the game, despite them being annoying in some cases, hell, I am on an ipad, the worst device you could have now to play this game with constant crashes
I've setup my public bugtracker for YOU folks, not for me personally, I want to help YOU folks as well, saving you time to file tickets with support about stuff thats already known with them
so YOU folks know, it is in the works of getting dealth with until Scopely decides to be more transparent about such information
native oyster
nod. And I can’t speak for everyone else, but I definitely appreciate that. It’s a good database they can refer to, if they do choose
mighty panther
which I heard they are planning, but I think they still have to look at the legal parts, especially in regards to privacy
they did
the mail I got about it this morning was quite positive
why you think I recently marked the bugs as ack'd, coz she told me they did look at all the entries
if you scroll back to my post around 12 hours ago, you can read the reply I got
it will never become officially sanctioned and I can live with it, but they will use the data present there, and I suggested that when ppl contact support, they could refer to the item in the bugtracker if WE already know about it to prevent confusion
thats why I also would like to know if you got a reply on it, preferrably with the contents, but without privacy sensitive information, in order to update the ticket on my side as well
if the answer makes sense, if you get a reply that is totally unrelated to your question, reply to them that it is irrelevant
mighty panther
known and being worked on
the battle report received is faulty and needs to get fixed
you see yourself in the report as opponent
@native oyster see https://stfc.key2peace.org/view.php?id=47 for more details of the findings regarding this bug
native oyster
See myself as the attacker and defender. Look at the first pic. It shows I attacked myself.
mighty panther
yes, you see YOURSELF as attacker, and not something like SHIP A or STATION 😉
native oyster
Yep. Thanks.
mighty panther
you also see {0} ({0}) in the top left of the report
thats an npc you attacked, right ?
yeah, hostile explorer
since it is marked as level 1, it's belongs to a mission
the ship being tier 1 I mean
arctic quest
vitamin nice page. are u working for Scopely? 😄
mighty panther
no
wispy terrace
I'm starting to see reports come in from some friends that people are somehow able to attack a base when the shield is still up. In one instance, the shield still had an hour left to go and the base got raided. My friend actually watched this happen. The attacking admiral said that they hit the base the moment the shield went down (player still had an hour left). feels like maybe someone hacked the game.
mighty panther
they did
mighty panther
@wispy terrace https://stfc.key2peace.org/view.php?id=3 ?
it is being investigated
wispy terrace
woah, thanks. I'll pass that along. I'm guessing the player should ask for a refund of his resources.
mighty panther
he won't get it based on replies from other users filing a ticket, I hope that will change
addressed that with support
quartz patrol
I think it might be a bug. 37%>37%?
mighty panther
ask the player to remain calm, the support person is bound to rules he has to enforce
wispy terrace
@mighty panther they're going to start getting requests for the app store to refund things then, I'd imagine.
mighty panther
yup, and they will tell you to contact the store yourself for the refund in such a case
despite this not being a valid reason to request one actually
but stores are like amazon prime users, the customer is always right
autumn socket
New bug found
native oyster
Nice counter. Negative 60000 points And no reward. I guess this is some kinds of Romulus "bonus". Do the hard work and ... be proud of the Romulus Empire
strange glade
I made a test with a T4 Mayflower and a T5 Kumari. The Mayflower managed 17 Klingon interceptor patrols of lvl 30 and 193k strength and the Kumari managed over 40 Klingon explorer patrols of lvl 30 and 179k strength. The Mayflower has almost 100k more strength than the Kumari so it should be a better ship but it’s not.
quick idol
Do both have all weapon and shield upgrades for thier tier?
lament yew
@strange glade Have the same experience with my 250k Kumari and 377k Mayflower, Kumari lasts way longer then my Mayflower..
strange glade
I’m glad I didn’t pay for the Mayflower. I would sure have been disappointed.
strange glade
I did the same test with my T6 Vahklas attacking the same type and power of hostiles and it managed 18 of them. One more than the Mayflower that has 130k more strength. The Mayflower is bugged and sucks the way it is now.
sweet girder
Biggest problem with the Mayflower seems to be the charge time on its stronger weapon. Doesn’t fire until round 2; every other ship can fire their full complement in round 1, as far as I know.
Also, I just noticed that on the round a shield gets depleted, it absorbs way more damage than it should. (In the combat log, you’ll see an amount of shield damage received that is way more than its actual strength. Damage that should have hit the hull instead is just “lost” on that shot.)
Example:
30k shield health, 40k hull. 70k of unmitigated damage should kill it in one hit
Instead:
That 30k shield absorbs 148k damage
Has a similar effect as the Mayflower’s delayed heavy weapon shot: hostile get to shoot you a lot more before they die in short fights
lethal walrus
@onyx bear @native oyster hello sirs, did some testing today in direct comparison Legionary and Kumari. Result was always the same. Kumari is much better then Legionary. 350k Legionary kills 16-17 lvl31 fed exp. kumari with 350k and almost same crew eats 35 of them. Difference: kumari eats also lvl 32-33, Legionary stucks at some 32. What’s going on here? Just did extreme tests and compared tier 4 225k kumari to 350k Legionary, not really big difference at grinding lvl 30-31 for much lower repair costs. This is more then disappointing. U sold us expensive Legionary upgrade packs and show us it has much power. But in field it can’t stand it. Can other ppl confirm my results?
frigid slate
@onyx bear I have noticed that alliance request regularly vanish from my game. Force restarting the game will bring them back for a while. Happens regularly since last update.
lethal walrus
@frigid slate happens since I play this game
frigid slate
I’ve only had the problem for a few weeks now but it’s happening all the time. Everyone seems to be having issue in our alliance.
Frustrating.
lethal walrus
Manageable, prio 99 compared to other issues here
frigid slate
True not a reason not to report it though
daring dirge
In case no one has ever shown you a broken mine here is one
You can find them in almost every system -- when can we expect a fix?
restive pivot
Just saying has no one noticed that there's no official mod's on here from Scopely (STFC). This is just another way of them thinking they care like the FB page where only the community talk. No legit staff actually read or reply to anything?
vivid bronze
There are mods here. How can you never have seen JB Scopely and predecessor Q2?
lethal walrus
Actually I expect to see more from game designer here
Not from JB
But never got a reaction from @native oyster
coarse cypress
@wispy terrace I too was hit immediately after my 5 minute shield went up. I filed a report on that last week when it happened. Support at the time said it was not a known issue but they were taking it very seriously. I had the screen shots to prove it including the notification that I had 5 minutes. Lost 200k plus of D and 2.5M P. Actually it was a couple days before the token purchase was a available.
plain vortex
Destroyed ships freezing in attack mode work-around: Take Vemet out of the Captain's chair. His ability is buggy.
That information provided by [IMDY] Megavolt not scopely Thanks Mega
coarse cypress
Has there been much chatter about the attacking yourself sometimes hundreds of times and losing rss in each thing?
Two alliance members have experienced this
robust hare
Do you really mean for your interceptor npcs missions to ignore the triangle and crew stats? Nothing procs
Let me be more specific. If it is a combat mission. The explorers and battleships follow the triangle. If it is an interceptor your pve crews abilities do not activate.
void nebula
Love this new glitch the odds on me taking a screenshot of my base is priceless
dusk yoke
@void nebula I have that still now. Ticket it please.
void nebula
Did
dusk yoke
Awesome, ty!
signal hemlock
Is there any fix coming soon for the broken ressources nod? In many systems it’s around 25% to 35% who’s not accessible... Any fix or news? It’s really annoying...
dusk yoke
It is on the roster for fixes, yes.
floral condor
Id like to Submit the crashing for iOS version with iPhone 6. Crashes regardless of what im doing. In chat, scanning, warping, just watching a base without touching screen, attacking, and defending the base
boreal abyss
Another BUG!!??? protected Cargo supposed to be 2450 NO???
atomic cloak
Why do you have Federation Quests?
stable flower
I'm guessing it's as bug... 😂😁😀
But I have increased my fed rep the last week.... Started killing thousands of romulans
twin yarrow
Officer bonus don't active while mining?! Why can someone confirm have same issue?
lapis kindle
known issue @twin yarrow being worked on
dry mortar
@dusk yoke how do you ticket ? I have a simple one here
twin yarrow
OK understanding. Then just report only
lapis kindle
@onyx bear this base has been bugged for several weeks. Can't be attacked by anyone. Player has contacted support but gotten no response
golden cloak
After the latest Android game Update, most of the asteroids are now planets. Don't you see these kind of issues in the QA Phase?
astral gale
When is the warping going to be fixed? Not only could i not do anything, but now i have a repair bill for what would have been avoidable.
stable flower
Ok .. I'm assured. @onyx bear . Can I get a genuine response? What's the deal with the missing Klingon dailies
dusk yoke
@dry mortar you touch your profile, settings, help, contact us
@stable flower JB is not on for a few hours yet.
@astral gale its on the known list
astral gale
it is a pain in the you know what
frosty axle
@onyx bear We have experienced multiple attacks without notifications on mobile, leaving the players in question a lot lighter. When is this going to be fixed? What is your policy on refunds?
echo mango
I see sales but nothing
mystic mortar
@astral gale workaround is to reset game after going to warp, before arriving.
mystic mortar
@left light workaround is to reset game then go directly to settings
left light
Dont work still the same no settings option
So how do i go to settings if it is removed lol
cosmic void
Got hit again no 5 minute shield support are utterly useless
quartz patrol
@lapis kindle same problem for me and a lot of friends. It’s been 1 month passed, they just don’t fix it, only writing wait and wait, we know
native oyster
5 minute shield has an 8 hour refresh rate I believe - I'm open to correction on that. i.e. once its activated you wont get it again for 8 hours.
thorny trail
Correct Devilman40k
You have 5 min to log after 1st attack and bubble up
Maybe it wouldn't be bad idea to extend time to 10 or 15 minutes. Sometimes people are driving on meetings etc... But bubble up as prevention is always a way to go
cosmic void
Had been under 9 hours of shields prior to it so definitely had not been hit the previous 8 hours
stable flower
Same problem as @left light now, as I wanna check status of original bug reported @onyx bear
cosmic void
I even got the notification just no shield
thorny trail
@stable flower I got same just 15-20 minutes ago ... just restarted app and chat was replaced by setings tab ..
@cosmic void My appologies ... I misunderstood, sorry that happened to you .
You had great losses or you managed to shield on time?
cosmic void
Nah was on so just lost a kumari worth it just more concerning if someone runs a horizon straight in after
stable flower
Shouldn't need to work around bugs
left light
@onyx bear so this support have not replied to me since 25 February what the hell is going on. Can you get your act together someday?
stable flower
These are simple things that should be easy enough to run s simple if statement to create/ display the dialogue correctly
@left light try to remain civil
thorny trail
Bugs happen , I can understand that. Important is to reckognize them , acknowledge them and sort them by importance ... and then fix them... I have found nasty bug , I think ... waiting confirmation from CS ... If I'll get any .
stable flower
Ski they've been aware of it for months
left light
@stable flower i am trying but its like this first sent to support like 10 February got a response to clear cache only. Nothing else got back to them about same thing over and over and no real help at all
quick idol
Which templated response are you hoping for @thorny trail ?
dusk yoke
@left light sent you a pm.
thorny trail
lol , I would laugh to that ... but somehow I started crying . Cause its true.
Messaged JB as well
stable flower
Like the cost of ship repairs since November
@left light I get it... But if you get too abusive they will delete accounts and all the bugs you reported will be marked as resolved
dusk yoke
@stable flower thankyou, Ive spoken to Noon, all good.
stable flower
Idk how the displayed cost and actual cost can differ... Unless they intentionally skim resources
hollow wadi
displayed cost is calculated on your client - actual cost on server
if those calculations differ, you get the mess 😉
stable flower
I reported this bug when I first began playing... But for months I had millions of resources. It was only when I upgraded my ns I went back to the generators...
But the maths should be the same client and server side ;)
hollow wadi
yes, should 😉
stable flower
So they should know where the problem lies, and it be an easy ... Fix... Unless they want to leave it... Fixed.
hollow wadi
imo it's completely bs that they don't clarify the math behind all of that at all.. the calculation is fukked up so hard... the less you wanna purchase of smth, the more expensive it gets and yo have no way of finding out how exactly
stable flower
The costs differ too much to be fixed...
I get that not every battle will end the same... But a full Hull on my destroyed NS should always cost the same and take the same to repair it.... It doesn't
hollow wadi
yep...
empty socket
I can’t login. I have done reboots, restarted my phone, and reinstalled the app. It does nothing but stop at 76%.
hollow wadi
how long did you wait at that state?
topaz prairie
Someone attacked me and i got no masssage notification nothing how can i protect base if no warning wtf ????
i will quit playing i want my ress back asap
empty socket
Over 15 minutes
I finally got back into just now. I had to restart my Game Center account...weird
slim temple
Since the update, this game is full of bugs including resetting n my mail is NOT being delivered. I am playing the mobile game on an ipad 4... please find away to rectify soon as possible. Otherwise u will lose more players....
lavish bridge
My faction dailies are gone. Again
lapis axle
@onyx bear same alliance on my server, still cheating
2 attacks 1 report no notification of the attack
terse lodge
lapis axle
@onyx bear WE HAVE A PROBLEM WITH CHEATERS
mortal hollow
Hi, I just lost over 100k trit after a ship repair, can you explain?
stable flower
@mortal hollow I lost 400k the other day... Their response... You spent it on an upgrade to your envoy... Checked my envoy... Still the same....
Be quiet, boy, and sit down
quartz patrol
Cannot move the baaaase, 1 month passed. When r u gonna fix it? Tired reading supports copy paste answers!!
dusk yoke
@mortal hollow what type of ship and what tier?
native oyster
The Counter for reputation points for Klingons has stoppen at 1 million. How Van I find oute my aktuel points?
onyx bear
hey hey.
@native oyster just the rounding in place doesn't really give nice visbilityon actual count past 1M, reported yesterday
long island
The same problem there’s a hack/tool/bug running around
Three attacks in one minute. The alert comes after the fourth
echo chasm
Guys, or C3POs that run the development and technical department at Scopely, the game is constantly crashing still, C'Mon Scopely get tyour coders on this FFS
stray crag
While buying recruitment is get the following message. This is at recruiting 3 klingon and 3 premium
I can’t see if i have got an officer
My recruitment tokens are gone
quartz patrol
Don’t bother support, they are busy, thinking what to add more in the shop.. 😂😂
cosmic void
I've had more productive discussions with brick walls compared to support
restive narwhal
I keep having issues with my Talla turning away when attacking a base.
arctic lion
@onyx bear Can we get an ETA on when the 5minute shield bug will be fixed? I'm getting sick of reporting it to be told sorry it's been worked on then NOT EVEN getting my RSS back
cosmic void
@arctic lion they won't even admit there is an issue to me "Working as intended"
arctic lion
Ah I've had them admit it twice
I can't sit under 1-4-8-13 hr Shields all the time this is getting stupid
cosmic void
not sure what is causing it whether its something the players are doing when hitting the base or an account issue every base I've hit got the shield but I'm currently sitting at 2 hits out of 6 getting the shield
arctic lion
It's a stupid bug..... Get notification - no shield goes off you can lose a lot of RSS in the time it takes the game to load lol
plucky girder
Have this useless POS customer service person fired
It's a known issue and the resolution they tell players is contact customer service .. why so they can just not fix the issues and keep sending messages wasting time and killing the fun of the game
This is ridiculous. Apparently the people working for customer service don't understand recurrent game issues/bugs. Or he's being willfully unhelpful.
@onyx bear
This is in regards to my ship that is stuck in permanent battle attacking a station. I've had to have them fix ships before
ember token
Don’t know if anyone else has encountered this but I put on a 24 hour shield around 1030pm and went to sleep woke up to my base raided and empty( just bought a 99$ pack) reports say that the attack happened at 1037. No alert till I logged into game. How they get through my shield? No miners were sent out on was mining trit after I put up shield.
plucky girder
It has happened
They won't reimburse anything
I lost 100 million to that bug
They will simply tell you whenever you last initiated shield and when the next battle occurred
Only way to get reimbursed is to complain through Apple store and escalate it till they issue you refund
Emphasize violation of apple TOS
And game/app not working as intended
onyx bear
approach support
they do comp for when any potential shield issue (confirmed, not the mining bait) occurs
plucky girder
That's BS. I had a conversation where I put up 24 hr shield they confirmed the time it was put up then they said someone attacked at whatever time about 4 HRS later AND said game Is Working as intended
I told them that makes absolutely no sense
Regardless of how incompetent they are resolving those issues... The ship perpetual attack bug is KNOWN and the workaround is yup contact CS and to ask them to unfreeze ship. Which they aren't doing
It's very frustrating especially since this is a re-occuring bug that is literally game breaking
bitter current
zinc swan
It takes 24-48hrs for them to recall the stuck ship
The stuck ship is also cause by 2 officers.
subtle lagoon
i am bored to report any issues, they don't work on any, that is what i think and a lot, too.... we have reported a long time ago that we have frozen ships in all systems and they do nothing against it
zinc swan
Livis as captain causes a ship to get stuck when attacking a base
lapis axle
@plucky girder @arctic lion @cosmic void I had the same issue but the reports were also missing. Anyone else having that issue?
cosmic void
@lapis axle the reports going awol is a different issue think it has to do with it deletes reports if they raid other bases
lapis axle
Also, my attackers did this intentionally
arctic lion
Ye that's a whole different issue :)
lapis axle
Put them together, and you can imagine our frustration, especially when they brag about doing it
zinc swan
@onyx bear still no event on my server and no chest in the gift section
heavy pawn
How's this for a bug... I somehow attacked myself while attacking Hostiles. Interesting......
quartz patrol
Lol 🤣
zinc swan
@heavy pawn reStart your game and that will be back to normal
It’s just a mail bug. Rebooting the game will return them to normal
native oyster
@onyx bear when can we expect a fix on Gowok in respect to relocating a base lower than level 20? Support says that even they can't do it — is this a priority?
low compass
Is there a delay in recieving the Federation chest you mentioned in the announcements?
foggy lily
Is it expected that at level 19 my daily goals would be to tackle klingons/romulans st 24&25??
serene saffron
@onyx bear That is not true for everyone.
At least 4 of our crew was raided while shielded at night.
They sent a ticket to support explaning that they were shielded.
Support just reacted that they have attacked someone. So they must have been sleepwalking then.)
Same counts for the failing 5 minute shield. . That happened to me.They just look at the data. The data says the shield was activated . So how come I was raided then?
The just waiver the complaint.
Result: Members have quite the game.
Its getting ridiculous. A working shield is the only way of defending your rss. If that fails, the game fails.
And if you dont hget your rss back then its no wonder people will quit.
slate quail
@onyx bear My 24 hour shield just got taken down even though I didn't initiate pvp combat. I submitted a ticket but based on previous results, it's highly likely that my shield will get taken down with this issue gets 'fixed'. I'm incredibly lucky that I caught this before anyone else did, considering we're in the middle of a PvP event. This, among all of the other issues in this game, are completely unacceptable. This game earns over $100k/day and is still in what is functionally a beta state.
native oyster
@onyx bear PLEASE HIRE some qualified QA people. the latest client has a horrendous memory leak causing the client to lag out unbelievably bad
hollow wadi
^ THIS
zinc swan
@foggy lily those aren’t lvl 19 goals. The game assumes you level ops , and ships, as you increase faction
The non faction dailies are tied to your ops level. The faction dailies are tied to your faction level
A lvl 19 would have no use for consort lvl faction as your base couldn’t build any of the ships
@violet heart reboot the game, then you can get into settings
violet heart
@onyx bear any word on when they are going to fix the mess ups they released in last client update? like only being able to chat to yourself and not being able to get into settings to contact support?
i know, @zinc swan but i shouldn't ahve to do that
patent lodge
Is there a bug with the limited time offer? It pops up on my top right screen but when I go in I don’t see any special offers?? It also disappears completely when I come back into the game after like half an hour when it says 12hrs originally??
zinc swan
@patent lodge ignore the sale icon. It doesn’t mean anything.
violet heart
@patent lodge yeah, i msged support about taht on the last event and they said it is a bug and if you meet certain requirements (they wouldn't divulge what they are) then you'd actually see an offer
patent lodge
Ok. Thankyou.
zinc swan
@onyx bear can we find our what’s up with the event? Some servers have it, but most do not.
near surge
@onyx bear this keeps happening for all of my missions with targets (duplicate targets)- it’s getting pretty annoying as they are marking as both completed and incomplete
celest sphinx
And the inability to hide in mines is not fixed as you can see a JLP McNeese hiding in the mine here
And here
fleet hare
@celest sphinx If my understanding of this bug is accurate, they are not intentionally hiding in the mine. Let me explain.
When someone, or you, are mining in a resource deposit, and the player that is currently mining gets attacked, it may happen that 50 rounds go by with both ships not destroying the other.
What happens as a result? The ship that "lost" at the end of the 50 rounds will still be "inside" of the resource deposit, while the winner of the 50 rounds will also be inside of the deposit, mining it. I've seen this happen many times. It may be possible that those screenshots are simply showing this going into effect; it is not guaranteed that [JLP] McNeese intentionally put himself inside of the mine to avoid getting attacked.
However, I have heard from a player that he is actually able to intentionally make his Jelly hide in a mine. Possibly by doing what I described above, but on purpose? @harsh bough
native oyster
Oh finally another way to report bugs/problems! 🙂 My ingame help/faq is not working. Always just a blank screen that says that nothing is found related to my question (also without even typing something)
void saddle
I play this on a modern/newish iPad ,I like the game but it’s very unstable and crashes a lot for no apparent reason,you can be mid battle sometimes and it does it,very annoying,please admin sort this glitch out in your next update.A massive outfit like Star Trek obviously has the required resources to do this,it’s not doing your rep any good at all,please sort this game breaker glitch out as otherwise it’s a cool game to play.Cheers
dusk yoke
Thats really weird. I don’t crash at all and Im on a year old IPad.
quick idol
Have you ever reinstalled?
void saddle
No
quick idol
Sry, meant @dusk yoke have u reinstalled any version?
I crash, im on an ipad mini 4
I reinstall with every release tho
dusk yoke
I have reinstalled yes, just a week ago
dusk yoke
Yep
void saddle
Do you lose what you have on a re install
quick idol
Thats weird, mine are borked.
void saddle
How do I do that please?
dusk yoke
In game one sec
There would be a button there if unlinked
Or a name there if linked
nova coral
@zinc swan , nope, keeps happening. Restart game, and first time I go out to kill red triangles, my station color changes from green to purple, and I'm back to killing myself...
dusk yoke
@nova coral that is a known issue, ticket it please with screenshots
zinc swan
@nova coral just ignore it
void saddle
Thanks will take a look
zinc swan
I just ignore it. It’s a visual only bug. I reported it. But it won’t harm your game
dusk yoke
@nova coral is your station attacking your ships when they come home?
Anytime @void saddle 😊
void saddle
All the best hive
nova coral
Hard to ignore, since it shows me killing myself and my Power ticks down every time I try to get my dailies
@dusk yoke , that's what the battle log says, but they go in normal
dusk yoke
Ok so you have half the issue. I have the other half. Still, ticket and screenshots please. They do know about it and are working on it, but every ticket helps
nova coral
Can you also chat to yourself when your station turns purple?
dusk yoke
Haha no, I tried!
uneven merlin
I see the problem, this is a Star Trek game and you have a Star Wars name
nova coral
KOTOR reference, mate
crude urchin
Lol
vestal cloud
Any admin/developer can Help? My friend Phoodao are level 20, but receive a mission "combat training 18", but the ship to be destroyed are on Suliban (need warp 40). He are trapped on this mission becouse the warp.
sharp roost
Youll get tons of mission u cannot do yet
dusk yoke
They are aware, and please send a ticket with screenshots
frozen junco
Lots of missions are out of range until you get a ship with high enough warp
sharp roost
Tell him he will get 30 -40 more 😂
versed dagger
And then tell him when he gets there the ship to kill will be 5x the value of his ship
vestal cloud
Where can he open a ticket? Sorry I never open one before
dusk yoke
Under your profile, settings (in game) help then contact us
vestal cloud
Ah, he send two of this, he said
But i will send ur message to him, again
Ths for help
Thx
dusk yoke
Anytime
dusk yoke
@vapid lotus it is known and they are working on it.
dusk yoke
They cannot attack you in that state. Its a visual bug love.
vapid lotus
I'm not sure, maybe it was network issue.
When I was attacked similar way.
Thanks for working on bug fixing
pine totem
My base was attacked - no 5 minute bubble appeared, and I was immediately attacked an additional 6 times before I was able to activate a peace shield. How do I recover the rss that I lost as a result of this glitch?
dusk yoke
@pine totem ticket it with screenshots please.
pine totem
I have the screenshiots. How do I ticket it?
dusk yoke
Under profile in game. Select settings, help, contact us
pine totem
thanks.
dusk yoke
😊
dim kernel
pseudo blade
Hello
mental mountain
My server never got the mining event. Not like 1 of the 3... Exactly zero mining events
tough seal
Some systems have more and more mines that seem to have gotten corrupted. When you click on the mine, the box just spins. No one can mine there. The number of these corrupted mines seems to increase, and is more noticeable at the mining events when more players are mining the same locations.
sacred crystal
I attacked a station and the report I got looks like their report not mine. Not a big deal just was confusing.
main shadow
Yes
zinc swan
@dim kernel that’s because it’s 40% to the base damage vs total. It’s stupid
muted hinge
<@&509690795536941056> <@&509691205798592532> @native oyster I am getting very frustrated! When. Do. Scopely. Going. To. Fix. The. Freaking. Glitched. Mines? Far too many of them on my server. I cant even able to do this Mining event. And there is nothing to done with them. Come on. How hard to force reset all mines during maintenance?...
😡
zenith mural
Notifications on iOS are too slow. Approximately 3-4 minutes late.
zinc swan
@zenith mural I don’t think it is iOS. I’m on iOS and get them instantly
dawn lion
Anyone not able to promote some officers, getting error messages?
mighty panther
I know there seems to be a bug with them, do you perhaps have a screenshot of that error message, and of the officer you try to upgrade ?
mighty panther
lol, using the sound bar to mask away things, no issue, all required details still present I guess
thx, will make a report of it in my tracker, the issue seems to be known with them already
dawn lion
Probably is. First time I got, clear the cache response and that will fix it. Of course it didn't. Then said, known issue and working on it. Didn't know what to believe as usual.
mighty panther
@dawn lion filed as https://stfc.key2peace.org/view.php?id=57 if you contact support, you may refer to this one for screenshots
but as I guessed known issue, so I'll mark it as recognized
dawn lion
Is it officers that require Faction Rep only or certain Officers or No one knows?
mighty panther
I would need more examples
this is the first time I actually got shots of them
oh folks, and one final good message, support WILL work on the quality of replies
thats a promise I got from the support lead
zinc swan
@mighty panther support is 90% AI bots lol
mighty panther
no
mighty panther
I quote: I also appreciate the feedback about the quality of replies - since this is something I'm concerned about, I'd like to thank you for sharing what you think is the cause and the proposed solutions. Please take this into account: we do have certain automated responses which are sent whenever we're seeing a big amount of reports coming in about the same problem. The players are warned they'll get an automated reply to reduce the volume. But as far as I can tell, you're specifically referring to agents.
zinc swan
@mighty panther nice PR. Still doesn’t change the fact we got bots replying most of the time
mighty panther
and this big amount of reports is something I wanna work on using discord and the tracker
if we can work together as concerned players, group things publicly and make players aware scopely knows about the issue, there would be less need for automation
zinc swan
Have you read the company’s website that handles support?
mighty panther
yes, I have read about helpshift's sensai stuff
zinc swan
It’s tragic. Scopely shouldn’t be using it. It’s piss poor customer service
mighty panther
I even warned lead not to lean too much on it
again, I am working on it through communication with lead
just stating crap like 'you suck' doesn't improve things
zinc swan
I just demand to speak to a human when I send in a ticket
mighty panther
again, reducing the load will improve the quality of ticket replies
zinc swan
Reducing tickets? That’s not going to help
mighty panther
I understand if you don't feel trust in this method, and it will be hard to change an attitude applied for years
yes it will help
if ppl would report here as well, I'd have it listed, if ppl would look at the list and not send tickets about known issues unless needed to check for the impact of such a bug, less tickets would arrive
less automation would be required as well this way, thus giving agents more time to create proper replies
zinc swan
A lot of people don’t like or use discord and reporting here to ONE community manager isn’t going to cut it. If they had 10 employees here maybe.
Right now The community manager doesn’t even interact or do their job properly imo. Piss poor communication
mighty panther
"Thanks for clarifying that - I'm all in for making players happy while working smarter. We'll definitely check your Mantis periodically and the CMs can touch base with you over Discord then (what we're currently doing)."
zinc swan
Well they aren’t doing that
mighty panther
they are
zinc swan
All we see is JB scopely. And you can’t submit a ticket here
mighty panther
you can, through my mantis at https://stfc.key2peace.org/
check if already known, if yes, you might want to add a comment you having that issue too
zinc swan
Those are bugs. Not support tickets
mighty panther
those are bugs, suggestions and feature requests on there
specific account related issues still need to be done through support tickets
but for now, ppl use the support stuff to also report bugs
and yes, not many use discord when looking at the estimated amount of players and look at the numbers here
support tickets are not to be allowed to be published online, as they might contain personal information, which is against the privacy laws of several countries outside the EU and the entire EU as well
I have several idea's how we all could make things better
zinc swan
That’s kinda silly as the game has no personal info lol
mighty panther
it does
your playerid, your android/apple id
parts of your device id
which could all be used to identify a player, may it be class 1 information according to GDPR rules
zinc swan
Yeah but they still could block any of that from showing online
mighty panther
requires screen shot identification automagically masking away that info
just for the screen shots itself for example
zinc swan
That’s a flaw in support. We should even have to screen shot that, but that’s a whole other topic.
Shouldn’t
mighty panther
game issues might be global or isolated
to specific servers, for a lot of stuff, they don't need shots, agreed, but not everyone is skilled enough to provide steps to reproduce things
zinc swan
They need 2 separate support options in game
- Bug reports
- Customer service / support
mighty panther
or stuff ain't always reproducable
zinc swan
That’d solve their issues
mighty panther
they want to make it easier for clients and will do the split of what it is on their side
zinc swan
That’s silly logic on their part lol
mighty panther
what could be identified as an account specific issue by a user, might actually be a bug
zinc swan
I don’t think are going to fix a lot of things anyway. Many of the bugs have been there for the past 12-18 months
zinc swan
Actually. It is.
mighty panther
game released november
zinc swan
It came out in nov 2017
mighty panther
oh, 2017, thought 18 😉
zinc swan
To android only
mighty panther
then yes, that mine bug is 16 months old
zinc swan
That’s my point. They know about 90% or more of the bugs. Barely any fixed. They’ve made several hundred million off this game and yet can’t hire people to fix it
mighty panther
however, you cannot blame support for bugs/issues not being fixed, they are bound by decisions higher up
well, there are plenty of job offers on their side, so they are willing to hire
zinc swan
Well support isn’t scopley. And svopely doesn’t code the game. Digit in Ireland does
mighty panther
so they wanna hire, but not enough suitable persons apply for the jobs
zinc swan
Scopely = just the publisher
mighty panther
helpshift the support
digit the coder
still, scopely decides what helpshift and digit may do
scopely tells for example digit: go fix this or that
or add content x and y
scopely as publisher pays digit as coder to perform certain tasks
zinc swan
Scopely doesn’t own digit. Digit created it. However I think scopely invested it after digit ran out of funds
mighty panther
scopely as publisher tells digit how to handle support, SLA configurations etc
zinc swan
Scopely didn’t hire digit
zinc swan
Yes and no. Depends on the contract.
mighty panther
the same as the contract between scopely and cbs defines what and how the content may be used
zinc swan
That’s different. That’s a licensing relationship
mighty panther
it is part of everything, without that relation ship, the game would not exist
also, it is the publisher, posting job offers on their side in order to get additional coders
zinc swan
My point is this is almost a billion dollar company. They shouldn’t have these issues. They shouldn’t need your help, or our help.
Digit only has 2 job openings for coders and that’s all
zinc swan
That’s the publisher. They aren’t doing the coding
Digit is in Ireland
https://www.digitgaming.com/careers/job-listings/
And hiring 2 people won’t be enough
They need to hire like 10-15 coders and debugging coders
mighty panther
2 people are plenty for a start
if you know the code, have analytic skills and see what bug is being described, you know where to look and are able to fix it
they got enough content creators and are able to tie things in
anyways, game time 😉
wanna finish some dailies
zinc swan
I think it’s great they are hiring now , but it’ll take time for people to learn the code. A lot of players aren’t going to wait that long.
mighty panther
I am aware of ragequitting players
most of them quit because of lack of decent communication
zinc swan
I’m only this critical because my husband has been coding games since the late 80s. So we have almost 0 tolerance for them.
mighty panther
bugs not getting fixed while new content gets pushed introducing new bugs
zinc swan
@mighty panther that’s the worst thing they can do
mighty panther
don't blame coders for decisions made by suits
yes, I told them too, many times, the friendly way and the non-friendly way
zinc swan
It’s still sloppy coding from the get go. That can be blamed on them
mighty panther
and I am slowly getting in contact with people within scopely to actually get decent communication
it will take a long time, sure, rome wasn't built in one day either despite history claiming it
but compared to others, I am not easily giving up on them
and I still got some hope left of things improving
zinc swan
I don’t think they have a long time with all the refunds and people quitting and servers going dead
I hope they can pull it off but they are on a ticking clock
mighty panther
I work very simple
I got a no, I can get a yes, and I can be very persistent in trying to get a yes
and it seems to work out, as I am getting more and more yes'es
you just don't feel the effects of them the way you folks would
and that feeling is simply based on long time disappointment
compared to most of you, I am fairly new in this game etc
zinc swan
I’ve been playing since June. So I have very little patience left
mighty panther
me 2+ months, so I have plenty left 😉
zinc swan
Welll good luck. I must sleep. Thanks for the chat. I think what you’re doing is great. Just realize you’re doing work they should be doing themselves
mighty panther
but I think, in that short time I played and communicated, it got me comparibly far enough to attempt to improve things
I know i am, someone simply has to, sleep well 😉
autumn quartz
frosty axle
@onyx bear upgraded 2 defense platforms and did not get any points in station event
solid cloak
Defense platform is not counted by intention
mighty panther
@autumn quartz issues with mining nodes are known, your bug is called 'white ring of death'
I hope this time the mining event will be abused by coders to do some decent debugging on them
so please, do serious mining folks, and also try to poll mines you know to be broken at least for a short time
also don't forget that ANY mining resource (not just the raw's) generate points for the alliance event part
so trigger those too
frosty axle
@solid cloak what are you on about?
stray crag
Whats been done at my issue regarding recruitment?
frosty axle
Where is this documented?
mighty panther
@stray crag https://stfc.key2peace.org/view.php?id=57 ?
or do you have another issue with recruiting ?
frosty axle
I just blew 2 days of speed up tokens for this, the event does say station upgrades not station upgrades excluding defense platforms...
stray crag
When using tokens i did’t get officers
mighty panther
you only got xp ?
mighty panther
which error ? got a screenshot of that error for me ?
stray crag
mighty panther
will make that an item in my public tracker, where does this happen? standard/premium/ultra/faction ?
stray crag
Once while using 450 klingon tokens and while using 900 premium
mighty panther
so premium and faction
stray crag
YES
mighty panther
the others work fine ?
stray crag
Didn’t try because of error
mighty panther
if you have enough tokens, could you try ?
and do they get deducted despite the error ?
stray crag
450 premium works but stil don’t know if the other times work because of error
mighty panther
and don't you require 500 faction tokens for a recruit card?
stray crag
I used 1500 for klingon and got the error
frosty axle
@stray crag sometimes it happens to me too for example with free chest, but the stuff is there and the counter is reset
I believe you got your officers
stray crag
Believing and knowing are 2 different things
frosty axle
You would need to compare before and after
stray crag
And that i not possible
frosty axle
I know
mighty panther
and I assume you contacted support as well? what answer did they give you ?
mighty panther
yes, but you can remember the amount of tokens you had easily, and see if they got deducted
mighty panther
also, keep an eye on your officer xp count
frosty axle
Profile settings contact us
stray crag
They die get deducted
mighty panther
profile -> help/faq
frosty axle
Help contact us
mighty panther
IF it works, what tablet you use ?
stray crag
iPad
mighty panther
help/faq might be broken, you can contact support also at https://scopely.helpshift.com/
air 2 has 2Gb memory and a faster triple core cpu with a quad core gpu
compared to the 1Gb ram/dual core cpu/dual core gpu of the air (1)
stray crag
Thats why i bought it😉
mighty panther
but you also probably suffer from the random crashes on that one
stray crag
The question still remains and did i get the officers
But will send support a message
mighty panther
make a note of your client id found in settings, go to the website I gave you, select the right game, select submit ticket, and ask there
they can figure it out for you
stray crag
Oke thx
mighty panther
also tell them you care about the info if you got the goods 😉
and add the client id to the request
stray crag
I Will thx
mighty panther
keep the screenshot you posted here safe, as they might want one which you can post back in the reply you got
frosty axle
So .... anyone knows why defense platforms don’t count towards events? And where is this written?
mighty panther
@frosty axle they don't generate points for the station event you mean ?
native oyster
Because people learnt to save them for events so now they don't count in order to make you spend to max an event
Not a bug just a dirty bait and switch
frosty axle
This is wrong
I just blew speed ups on it for nothing. And it’s not written anywhere
Also used uncommon gas I had rather spent on R&D upgrade or mayflower phasers
broken cloud
Are mining captains bugged?
sour kernel
Всем привет
mighty panther
you mean, their eventual buff for mining being not taken into account ?
broken cloud
They supposed to make a mining rate higher. I think they are not.
mighty panther
yes, thats known as far as I know
my envoy should mine faster coz of the captain buf then my ns, but when mining the same resource, the ns still fills up the cargo faster
broken cloud
Oh, ok. So, there is a chance they woul fix it, right?
mighty panther
yes, the chance exists
native oyster
@mighty panther Is it more than 0,000000001? 🤣
mighty panther
@native oyster it probably has a higher chance then the npc bug you and me are having on our server
native oyster
True, any idea on how they are going to deal with that? 'cause by now it seems like they have no idea how to address it...
mighty panther
I recognized your alliance tag, you got a few members on vemet close to my base
mighty panther
the rest will be frozen if they relaunch the event that caused it 😉
native oyster
Low level players have started quitting as they can't get enough kills on lower level hostiles...
mighty panther
rigel being the highest pain. since npc kills are needed for missions as well
and no living npc can be found there 😉
native oyster
Yup. So was there any discussion/feedback here so far here on this critical bug?
mighty panther
the usual feedback and many discussions 😉
native oyster
But nothing concrete, right...?
mighty panther
lucky for them it's an isolated issue only affecting a few of the many 'servers' they have
native oyster
So why don't we get all moved to a new server if it's sever specific?
mighty panther
we've beaten the hell out of the server in order to cause it 😛
trust me, I asked many times for a reset of the db regarding mines and npc's
I heard they even tried and failed
while the bug is a nuisance and sometimes showstopper for most of us, I think they really need to investigate why it happends in order to prevent it from spreading
and for that, they need test rabbits
native oyster
That must be the craziest thing I ever heard - to fail at correcting your own game/code...
mighty panther
sad but true indeed
native oyster
Yeah 😢
mighty panther
they should create coding challenges for the bored 😉
like: this is the situation, this is a broad description of structures and workings, with the challenge: how would you debug/fix this issue
using pseudo code, in that way not releasing actual source code
native oyster
Do they even have some sort of tracking transparently the known bugs/issues?
native oyster
I was asking for something like BugZilla but got a crappy generic answer back
native oyster
That's for tickets.
mighty panther
but thats not public
they use it for tickets, which are grouped as bug/suggestion and put in categories
and actually tickets get converted into jira
jb also enters issues mentioned here into the jira
native oyster
Yeah, not exactly a great way to adress it. I'm pretty sure that if they would be more transparent to what they are doing, that might keep some more people from quitting...
mighty panther
I am working on it as player
native oyster
And also details on what's fixed, what's new on each game update is very crappy/generic
mighty panther
I am currently communicating a lot with JB and since a few days directly with the support lead
native oyster
Maybe we can do a common front to get them more on the "right path"? I was trying to get through, but support was kind of dismissive...
mighty panther
thats why I created this mantis 😉
I'm sure jira has a component to read mantis xml exports
native oyster
If we would get a direct channel with someone with authority I am willing to ask my whole alliance to provide reports on bugs and such
mighty panther
and I am working on an agreement with them to at least acknowledge known stuff this way, in the hope it will reduce unneeded traffic
native oyster
This seems to be less a bug report and more a conversation for pm's
mighty panther
this in here, yes
and it has low amount of visitors compared to the amount of players
but as you have seen, promo stuff is performed in order to change that a little
making more ppl aware of the existance of this method
it took me like 50 tickets to finally get told this place even exists!
and as said, I just started shortly with stuff like this and attempts go get to the right people for communicating about certain stuff, establishing relations and trying to get agreements done
native oyster
@mighty panther How can we work together to help?
mighty panther
what I try is get a list established of stuff discussed here, however, everyone can chip in providing details
we can run our own analysis in there, preinvestigate stuff to give coders our view of what might be wrong resulting into these issues
we've did it with the wrong battle reports where you'd see yourself attacking yourself, and they where actually gratefull
the more details we can gather together about issues, the better
native oyster
Right, but id we do that, visibility on it and what's going on is key
People will be willing to support if they can put a finger that their effort is not in vain
mighty panther
visibility is there
customer support is looking at a regular base at the tracker
I have that promise to do so in mail
the team is aware of it
native oyster
So using your tracker, this is what you're proposing, right?
mighty panther
check tracker if issue is known, if not, report it, and perhaps add to tracker as well
this way, there will be less reports of the same kind towards support
in the report to support, you could refer to the tracker item itself for details
it makes users aware of the known issues, and it can be a decent resource until they come up with something themself for ppl voluntaring here to assist other players
native oyster
Hahaha have you seen the bug reporting and questions asked here? People don't check if it's already reported/asked they just spam their shit here...I've seen the same question or bug posted several times within minutes of eachother
native oyster
I still can’t move my station. Now for three week already.
@mighty panther Why don't we have your tracker pinned to this channel to make people aware of it?
mighty panther
@native oyster thats something only support can fix
@native oyster coz it's not official, and as said, still communicating
native oyster
Yes but they don’t fix it.
mighty panther
the tracker is up for like a week now
native oyster
@mighty panther Let's work on that. If it gets pinned it should help with the goal you mentioned.
mighty panther
it's something I might discuss on the 6th
if support lead will contact me here during the Q&A event, she's not sure to have time for it, but she might
so yes, there is a will on their side to improve
it just won't go as fast as it might be needed, but we started to crawl towards it
and there are many (legal) factors that need to be taken into account
native oyster
The "she doesn't have time for it" is not encouraging. When your game players are trying to lend a hand and you're saying something like that...
mighty panther
lemme quote her exact words
As for the Discord chat: I trust JB is an experienced CM you can contact anytime. My role as a Support Lead is here, making sure CS is delivering better and nice replies - to players' inboxes ;). Nonetheless, I might be present (in the background) when the Q&A takes place, as I did with the very first session we organized months ago.
so I also only contact her if it is about support issues and the way they are dealth with
and otherwise, I still can reply on the ticket which she keeps an eye on
btw, can we continue in this on #💬-general-feedback ?
native oyster
Sure
tribal goblet
Where is this tracker?
mighty panther
please keep it friendly and try to prevent duplicate posts
if it is an personal, account related issue, thats also not the place for it
you still need to contact support for that, I might be adding a new category later when I returned
thinking about 'Support Griefs'
need to think how I will set that up, as category to let CS Lead become aware about incorrect answers etc
perhaps using non-public visible posts
bbl folks
hollow wadi
not really a bug since its because of the emulator
game doesn't support emulators
well then i take it back ;D
but then i would blame your superpowers 😏
is there a certain way of getting that bug? since you were able to replicate it?
telling how to replicate helps the most
mighty panther
@hollow wadi NOT emulator related, I had it on my ipad air today, render bug 😉
and yes, game 'supports' and even identifies the use of the game within an emulator, part of code present in com.scopely.startrek.unity
same for the presence of detection code in order to see if your phone is rooted , by checking the presence of su like packages and testing for testkeys etc
hollow wadi
well, emualtors are never "supported" - mean they wont fix bugs occuring in them for example (thats why i said it) but i'm not gonna argue 😛
woven lance
How the fuck do I use an 8-hour shield and an hour later my base was raided for 1.5M tritanium and 36k dilithium?!? Is there a hack that people are using that completely voids the shields?? Plus it was on the first attempt he cracked my base and I know for a fact he couldn’t have done that with his ships. Just incredible.
quick idol
Post logs pls
quick idol
First one tells all @woven lance .send them that screenshot, tell them u were shielded and they should refund resources.
woven lance
I already tried getting a refund from Apple and they told me they can’t because it’s a 3rd party app
quick idol
If they can see u shielded, they will refund. People in our alliances have done so
Not apple, contact in game support
They will check if u had a shield on
quick idol
They can check
woven lance
Thanks, hopefully that works
quick idol
But from report, u had no ship attack before station attack. So if u had shield, u will get refund
idle crater
On my iPad mini 4, latest iOS, the Daily Goals always shows one more reward than I actually have.
Also, new Alliance messages don’t produce a notification until I restart, and then only initially. Subsequent messages don’t provide a new message notification.
native oyster
I'm not showing the mining event and neither are the few people in my alliance I've checked. Is there or is there not a mining event going on?
quick idol
At least u get notifications.. mine are missing since I foolishly reinstalled to fix a different issue. Now missing from ios notifications settings
echo mango
Hi,need more rss T3,plies do for people
quartz patrol
Can I have a link to tracker?
heady lava
how is it that my ships are 5k+ power behind my counterparts of the same level... I don't have the ability to advance any missions due to being 10k below my targets and that's with the class boost
zinc swan
@heady lava your level has nothing to do with ship power
You will need to increase ship power by research, tiering up a ship, or leveling up a ship
heady lava
Maxed research, maxed level at t5... What am I missing
zinc swan
What level are you?
heady lava
19
zinc swan
You need grade 3 ships then
heady lava
My best ship is only 21k
zinc swan
You’ll need to research and build a kumari
heady lava
I'm seeing g2 ships at 25k+ power for level 19 players...
zinc swan
Lemme go look at ,y old g3 ships. One sec. I haven’t been 19 in ages lol
G2 I mean
Ok what’s your best ship?
native aspen
The only tier 6 ships that will be that power at level 19 will be the Jellyfish and North Star (both of which needed paying for) or an Envoy. Tier 7 ships might get to that power but they need a lot of resources so people have either paid money or taken a long time to get there.
zinc swan
Because grade 2 caps at tier 7. No ship caps at tier 5
So if your ship is tier 5, tier it up
And g2 ships cap at around 50-55k
heady lava
T6 turas missing both energy turrets for t7 at lvl 30 is 21,445 with my best crew
heady lava
And maxed combat research except the g3 primes
zinc swan
native aspen
They won't get to 50-55k for a level 19 player though, Hawthornecub. That will need tech boosts that can only be unlocked by higher level players.
zinc swan
That’s my old g2 talla
That’s true too
At lvl 19/20, your ship should be at about 20-25k
heady lava
With or without crew?
zinc swan
With a crew
heady lava
K, then I'm behind the curve on tiers
zinc swan
Show us a screen shot of your tier up screen like I did above
@heady lava did you purchase prime hull and prime shields ?
Because that’s a HUGE power boost.. If you have not and other players have that could be why
heady lava
Yea
zinc swan
Show us a picture of your ship like I did above
heady lava
zinc swan
Yeah you need to tier that ship up that’s the issue
Then level it to 35
Where is your talla?
native aspen
Just for comparison, I'm level 19 too. I'm waiting to get a bit more gas before adding components.
zinc swan
That’s your issues. You need to tier them to 7
heady lava
K... Long time at 19 then
zinc swan
It’ll be even slower leveling up past 20
native aspen
Are you sure you have prime hull and prime shields? Those are techs you'd have had to spend money on to get the rare resources.
zinc swan
Yep
native aspen
Your Turas health looks very low compared to mine,
zinc swan
Prime hull and shields would probably cost 50$ or so
native aspen
And I only have prime shields.
zinc swan
It’s been ages so I don’t remember how much they actually cost
heady lava
Don't have those... Can't do 3* rss yet
zinc swan
That’s why you’re below your other players probably
Those are massive boost your ships
native aspen
That's the biggest difference then. People who have paid for prime damage, prime hull and prime shields have a massive advantage early on.
zinc swan
Most people purchase them out right through the store with money
heady lava
Ahh... Damn whales. Lol
zinc swan
That’s why my ships are 50 K because of those prime researchers and other researchers
native aspen
This is definitely a pay-to-win game.
zinc swan
You can eventually research them for free, but it just takes a long time
native aspen
You will catch up eventually but you need to be very, very patient if you are free to play.
zinc swan
I’m lv 29. It’d take a freee to player at least 6 months to hit 29. Maybe even longer.
heady lava
Can't drop more than $10 on a purchase... Money's tight right now
zinc swan
Just be patient… And research stuff when you can
heady lava
Need r&d at 19 for last hull density
zinc swan
This convo should probably be in players helping players vs bug fixing lol
heady lava
True
wicked mortar
This base is not attackable by anyone on our server. Please fix
Submitted ticket to scopely in game.
This was submitted before
Attacked a cracked shield base with my miner. The game reports I lost battle and lost loot!!!
native aspen
Known bug. Some battle reports are displaying the one that would go to the other side. Usually fixes with a force close and relaunch of the app.
wicked mortar
I actually lost the resources on my ship too
Why can they fix basic issues like this?
Can’t
Spinning mines on your server?
native aspen
I'm sure they want to fix things. In fact, I think there was a message on here the other day suggesting the fix for crew bonuses during mining was with their QA team and they have said that the broken mining nodes is second on their list of big bugs to fix.
open ledge
Keeping with ST universe the K’Vort is not a mining vessel. I’m guessing it’s a bug
kind knoll
@open ledge Agreed
regal raft
Speaking of disproportionate ... The northstar is huge ... With the smallest capacity?
clear talon
Why is that? It’s a tank but very small protective cargo
granite herald
One message removed from a suspended account.
severe jetty
fix the bug that's shows 1 empty slot in a planet cluster but wont let u relocate
lavish bridge
They packed the cargo hold with armor and guns
tulip cosmos
Furtive ship research...
But there is a bug, the name appears even... 😄
wicked mortar
I’m CapitainFlamme submitting bug when I attacked base and lost.
But my miner was stronger on this cracked base but lost. I have an alliance mate that his northstar that is 100+k power is losing against envoy 30k power.
Wtf
I’m going to take a break from the game until bugs are fixed cheers!
native aspen
They are saying that you did't lose. That the log is wrong. That you won and took resources. Are you saying you did lose and the log is right?
wicked mortar
I lost the battle. I was attacking the base. But my ship was stronger. Read what is written. Do you represent Scopely Londoner247 in some capacity?
native aspen
No, just trying to be helpful. But you clearly would rather be aggressive and argue so I will step out.
wicked mortar
No I just restated what was written there and asked a straightforward question.
Go in the player helping player channel if you feel the need to help players.
This is a bug reporting channel
vale nest
I'm level 31, what is going on here?
hybrid remnant
@wicked mortar I tried to raid that anti several times over the past month
nothing happens when I reach but my shield does drop
native oyster
Several people in my alliance and ally say that their log shows they attacked themselves and resources actually diduct
Here is a bug fix for you ... why does the game often throw me and my Ipad out of the game?
left light
Serious question here. Am i supposed to take 1000+ screenshots a day. Everytime before i spend anything in game and after. Since support are saying we cant refund lat without a screenshot of all instances sent 2 different ones i know i have used several times but only recently noticed the difference.
But damn support would have hell keeping up with screenshots. But they are requesting it i guess i have no chice but respond like they want.
native oyster
bug fix with blue stack and the game freezing and needed to be reset and restarted
fiery frost
This is getting worse
wicked mortar
Maudit tabarnack!
dusk yoke
Swearing in french 🤣
dusk yoke
😊🤣🤣🤣
wicked mortar
Je m’ennuie de ma terre natale 😉
dusk yoke
I do too.
empty socket
I’m trying to figure this out and why?
Resource warehouses: For the same level, why is there a big difference in cost and storage? All of the generators are equal in cost and production.
wicked mortar
Work around for bugs lol https://xkcd.com/1822/
empty socket
Nvm
devout spade
Bc it will not protect 100% of your resources... if not I wouldn't be able to use the socialist system of taking resources from those who earned/paid for them.... 🤣
charred orbit
Connection error 🤔 🤔
zinc swan
@wicked mortar reboot Your game then look at the logs again and they will be OK
pale plinth
Never Fear, Porthos is Here‼️😁
torn garnet
valid charm
@empty socket : Cost different and time difference might be due to differences in research
some research helps you reduce the cost and time taken.
Besides the posted pics are of vault and warehouse
fervent delta
I would like to know why players at this planet [S:719474967 X:-329 Y:-607] Zevis in system Atreig can and have attacked my base, but when trying to attack any of the bases it does not work. After tapping to attack the ship moves on top of the base and sits there with no battle or battle log. Apparently they will get an alert that the base is being attacked even though it does not. I have already opened a ticket, but this has been a known issue for at least a week or longer and is still not fixed. It is not fair they have been able to hit my base and other bases, but no one can hit theirs. I would like to see a priority fix with this issue.
empty socket
@valid charm yeah...I saw myself retardness after I posted.
wintry fable
@here still so many questions, and Still so little answers...😂🤣😂🤣
native oyster
My ship C keeps getting attack from the location shown in picture even when I am somewhere else. Lost tons of ressource rebuilding my ship for no good reason. Please fix this bug. This have been happing for the more than a week already.
weak island
Here is my bug:
Falstof [S:1718038036 X:-490 Y:93]
My "ship A" is permanently tagged as occupying this node. My ship is not actually there. If my ship A is on another node in Falstof and the above node gets attacked, my ship is instantly moved to it and attacked. After the battle, the node renains occupied by my phantom ship A even if i was destroyed. Nothing fixes it. Support has been notified, but my ticket has been closed without resolution. This has been going on since Feb 27th.
Other than this "remote death" while in Falstof, my ship A functions normally.
Looks like we have the same bug @native oyster
native oyster
Mmm, same is happing to me. Where did tou submit your bug? I thought this was the place to do it.
weak island
In game. Go to the faq pages and select "no" when the page asks if it answered your question. You will get a chat window
native oyster
Thanks
lapis kindle
@native oyster @weak island this is the same issue as the stuck or spinning nodes bug, essentially the phandom ship is what causes the node to become stuck when you are not in system
weak island
Yes when i return to base the node eventually enters the spinning state. Good to know
floral crypt
How is it possible for a ship of OP power still be allowed to attack a base while it is shielded???
This has happened one too many times recently in my allaince!!!!
exotic jungle
Faction dailies did not reset..
errant hollow
[S:719474967 X:-329 Y:-607]. This planet won’t allow anyone to attack, they don’t need shields but when you try to attack you lose your shield. I don’t mind losing if i get something. This system is stacked against the game and provides an unfair advantage to these players. All the RSS that have been stolen, that you have returned to players . It is stored in their bases along with alliance FRST immortal2 but he changes his tag daily. This needs to be your top priority in fixes.
native oyster
I am level 25 and favored reputation with Federation and Klingon.
But I received those Daily goals for low level and only Federation?
fringe lion
My ships were attcked but No report
quartz patrol
I’m hungry
elder flame
@weak island @native oyster I got the remote death problem with a ship in slot c. Got a bs reply from support and they did nothing. It went away eventually. But it can come back if I mine with ship c in the same system.
bitter sinew
I guess iOS crash never will be fixed....so fucking frustrating
dusk yoke
@bitter sinew they are working on it, Im on IOS too, its a known issue
bitter sinew
Yeah ... I hear that 3 patches ago.... and probably next 33 patches as well
quartz patrol
About the crush
A made a Twink because my main account can’t move base and I’m stuck. It is now lvl 14 and there was no crushes
Yesterday I updated one dock from 13 to 14. Now the game crushes as main account
https://stfc.key2peace.org Do we post bugs here or what is that resource for?
eternal sandal
What Navi is in use by Scopely🙈
native oyster
I heard there was a traffic accident in kepler
quartz steeple
My daily faction quest have went away. Happened two days ago and my whole group has theirs. Help please. Assuming this is where I put a ticked in?
quartz steeple
Thank you
dusk yoke
Anytime😊
quartz patrol
Get ready for the answer: 1) send us screenshot 2) thank you 3) we know about the problem, wait 4) wait 5)wait 6) one year passed - wait, sorry
dusk yoke
@quartz patrol well thats not very optimistic. If he still has the issue after speaking to support, we can escalate it.
quartz patrol
How? I reported about the problem over month ago.
Now I write a reminder once per day. No result
@dusk yoke forgot to add u r nickname
dusk yoke
Well, how about you tell me what is going on, and I can put it somewhere JB will see it through the million tags he gets, instead he sees it when he logs in, plus I can direct you towards a more support driven resource if need be.
@quartz patrol
quartz patrol
@dusk yoke u gave me a little hope
boreal seal
Not sure if this is a known bug
Shows me hitting me but go into it and i get the npcs battle log
dusk yoke
@boreal seal it is known yes, but thankyou
sage relic
The music for STF command on my tablet stopped working but the sounds still work.
It's not set to "off" either
desert hamlet
Game loads to 25% and that’s it?? I had 5 hrs left on a shield
frigid spoke
This quest sends me to Suliban, Made a ticket with Techsupport and they state its as intended... a warp40 spot?
slender frost
Hello. My station have been attacked. And in the battle report my station appear with no hull and only 86k defenses (215k showed when i look on it in the system view). So the attacker just had to fight my shield. There was no mention of any need to repair my station before.
formal plinth
Can't hit no one around this planet I've emailed you about it can you fix it ASAP it's extremely important that they all get zeroed
quartz patrol
Lol) a lot of food there?)
woven palm
Hi Your Majesty. Is there any point reporting dead mining tiles that don't regenerate?
royal patio
echo chasm
Game still crashing on iPad. C'Mon Scopely sort it out, I cant be the only one this is affecting, there must be thousands!!!
native oyster
Iphone also
formal plinth
@royal patio stop hitting your self
https://tse1.mm.bing.net/th?id=OGC.8e92b4ee0bcea19581fd2fb7f745b3c7&pid=Api&rurl=https%3A%2F%2Fmedia.giphy.com%2Fmedia%2Fl2Je6XI89BpuSluIE%2Fgiphy.gif&ehk=%2BNdaGC%2FnildJEidip%2F%2B7Cg
steep moth
Are the dead mine nodes a bug or by design?
quick idol
Bugs
native oyster
hey all
most officers have an incorrect description of skills in Russian localization, plus some skills do not work.
quartz patrol
Да нас просто не любят 😂
quartz patrol
Yeahh, wrong translation, confuses all the gameplay
hollow wadi
there are a couple stupid 2* rss systems in the high 30-40+s
summer token
Comparable Rom and Fed systems are 3 star
heavy cape
@onyx bear On choose how you want to proceed missions you still cannot see what rewards are behind the +?
mighty panther
if it works 😛
about the navi used, I probably would guess based on least amount of hops
@frigid spoke about the suliban mission, your base is on Vindemiatrix perhaps ?
@formal plinth, Zevis is known as bug/glitch planet
@abboc yes, known, I feel your pain as ipad user
@heavy cape filed as https://stfc.key2peace.org/view.php?id=62
native oyster
I won't like to repeat ad nauseam but hey @onyx bear the IOS crash issue is still unresolved, either on iPad or iPhone. Do you Scopely guys know you have much to lose if Apple eventually find your IOS app isn't working properly and violating the "stable" guideline for any IOS app?
mighty panther
they will simply change the requirement, as the app is stable on high memory / newer devices
cutting players who use the non-functional devices off
apple happy, scopely happy, we fucked
native oyster
Mmm not anyone do have a very recent iPad / iPhone so I highly doubt Scopely would consider to lose a significant part of IOS players for a damn issue they introduced themselves with the "great" February update
quartz patrol
Asked my friends, phone 8 cores, 6 gb ram, crushes also
quick idol
Its not hardware, its poor code.
mighty panther
yes, need to find a way to get the ipa and be able to decode that too
the ipa of the version before maintenance and the current, to run a diff against it to see where they screwed things up
based on the way the crashes happen, I guess some issue in the json handler
sullen moat
Have a problem. Am now lvl 19. Suddenly unable to access the Daily Goals page. Says i need to be lvl 3. Anyone else have same issue?
narrow copper
My ship keeps showing up on this node no matter what I’m doing. If I’m in that system or warping I keep getting attack there even thought I’m not there
This is where I was sitting when I logged off
mighty panther
@narrow copper you need to contact support in order to get your ship unstuck