#Ticket Tool doesn't transcript forwarded messages

1 messages · Page 1 of 1 (latest)

formal cradle
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@hoary flame

Hello. I am a Moderator in a Discord server, and we use the Ticket Tool bot.
Recently, I opened a support ticket and added another server member to discuss an issue. They wrote some lines of text outside of the ticket, on a private server, and then forwarded them to the ticket. Those forwarded messages appeared normally on the ticket, and I was able to read them perfectly.

Howerver, when I closed the ticket and transcripted it, and then opened the transcript, it didn't show the forward messages. The issue occurs both in the direct transcript link and in the downloaded transcript.

I wrote a test ticket to demonstrate the issue, and I'm sending some images here to show it.
The first image is a screenshot of the live ticket, where you can see the forwarded messages, as expected.
The second image is a screenshot of the direct transcript link opened in a web browser. As you can see, the forwarded messages do not appear.
The third image is a screenshot of the downloaded transcript {...}

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Sorry about that. Try not to send such long messages.
You can finish it there and include the images

hoary flame
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Hello, thank you for recovering the original message I sent. I'll finish it.

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The third image is a screenshot of the downloaded transcript, with the same issue.

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The last image is a screenshot of the real ticket transcript, where you can see all the forwarded messages sent by the user that didn't get registered, but were visible in the live ticket.

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That is everything. Thank you for your help.

formal cradle
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Thanks for the report, I've notified our developer PabloTiphat

hoary flame
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Hello. Is there any update from the developers?

sharp badger
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Hey there @hoary flame , sadly not yet, I apologize this is the case. Due to the season please expect a higher response time, as a matter of fact once we are fully back on operations in 2025 I'll make sure this is addressed. Note that the developer is in fact aware of this and is part of his roadmap, apologies for the delay!

hoary flame
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No worries. Thank you for the answer!

sharp badger
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I've raised this to our developer, a fix is theoretically ready, upon the next bot update, this shouldn't keep on happening. Thanks for your patience!

hoary flame
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Thank you!

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Can you ping me here once the update is out? Or where can I check the updates?

glass anchor
hoary flame
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Thanks 👍

sharp badger
hoary flame
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Thank you for the feedback!

hoary flame
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Hello! Any updates?

sharp badger
hoary flame
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Thanks for the answer.

hoary flame
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Hello again. Any updates?

glass anchor
hoary flame
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Thank you!