Automation not fully working? | Ticket Tool Support | Page 1

frigid siren Feb 1, 2023, 8:53 PM

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@blissful aurora You good bro?

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deleting the report?

north mirage Feb 1, 2023, 8:53 PM

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frigid siren <@231868679137001472> You good bro?

No

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Wick got mad

frigid siren Feb 1, 2023, 8:54 PM

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command to remove timeout?

runic grailBOT Feb 1, 2023, 8:54 PM

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success Successful Removals: 1
cancel Unsuccessful Removals: 0
activity Reason: I said so!
trustedAdmin Moderator: @north mirage

north mirage Feb 1, 2023, 8:54 PM

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@blissful aurora it was not for the ping

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It was for too many text

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I'll have that fixed sorry

north mirage Feb 1, 2023, 8:54 PM

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frigid siren deleting the report?

#bug-catcher-chat

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idk if i should report this here or open a ticket but this is regarding the alpha testing of the automod

I noticed today TT is not posting the message its suppose to when someone leaves the server before it deletes the ticket.

TT is suppose to post a message 5 seconds after the user leaves the server then delete the ticket 15 seconds
its deleting the ticket but NOT posting the message

This was working as of a couple days ago when last tested (before the custom commands changes battle did)

blissful aurora Feb 1, 2023, 8:55 PM

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lol

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double post

north mirage Feb 1, 2023, 8:55 PM

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frigid siren command to remove timeout?

I told him he could ping you but Wick got mad for too many lines loll

blissful aurora Feb 1, 2023, 8:56 PM

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wick just hates me 😢

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brb going to open a report on wick

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frigid siren Feb 1, 2023, 8:56 PM

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is it not doing either thing?

blissful aurora Feb 1, 2023, 8:56 PM

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its not posting the message

frigid siren Feb 1, 2023, 8:57 PM

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can you send the command manually?

blissful aurora Feb 1, 2023, 8:57 PM

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it was working a few days ago before the recent change

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i can try

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it does when i try to trigger it yes

frigid siren Feb 1, 2023, 8:58 PM

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Alright, so it's not that.

blissful aurora Feb 1, 2023, 8:58 PM

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TT is not doing it tho

frigid siren Feb 1, 2023, 8:58 PM

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server id?

blissful aurora Feb 1, 2023, 8:59 PM

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232254505436053504

frigid siren Feb 1, 2023, 9:02 PM

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Time to download logs 🙂

frigid siren Feb 1, 2023, 9:03 PM

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blissful aurora 232254505436053504

what panel was this tested to not work for?

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Well, I see it running two actions.

blissful aurora Feb 1, 2023, 9:04 PM

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general (test)

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thats the one i tested it on but all of the panels basically have the same automod setup

frigid siren Feb 1, 2023, 9:06 PM

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That one does have a zero delay.

blissful aurora Feb 1, 2023, 9:07 PM

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i used my alt and left the server ... and was watching the ticket on this account

TT deletes the ticket after X time but does not post the message

frigid siren Feb 1, 2023, 9:07 PM

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Time to run some tests.

blissful aurora Feb 1, 2023, 9:07 PM

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yes i set it to zero after noticing to see if it was an issue with delay

frigid siren Feb 1, 2023, 9:07 PM

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Sounds good.

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Ticket Tool is triggering the event

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10s after each like it should.

blissful aurora Feb 1, 2023, 9:08 PM

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whats the first id of

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should they be the same?

frigid siren Feb 1, 2023, 9:08 PM

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server id

blissful aurora Feb 1, 2023, 9:08 PM

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oh server

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ok

frigid siren Feb 1, 2023, 9:08 PM

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Then channel id

blissful aurora Feb 1, 2023, 9:09 PM

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hmm but i actually dont see the message its suppose to trigger

frigid siren Feb 1, 2023, 9:09 PM

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Right, so time to see what's up.

blissful aurora Feb 1, 2023, 9:19 PM

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i enabled transcripts on my test ticket

I had my alt open a ticket then leave the server

as you can see TT deletes the ticket after the set time but the tag message (.userleft) is never sent (only the ticket is being deleted message)

frigid siren Feb 1, 2023, 9:33 PM

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it's really odd

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All my testing shows it working just fine

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can i get an invite?

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@blissful aurora

blissful aurora Feb 1, 2023, 9:38 PM

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sure

frigid siren Feb 1, 2023, 9:38 PM

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haha!

runic grailBOT Feb 1, 2023, 9:39 PM

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Unban result:

activity Reason: No reason.
trustedAdmin Moderator: @frigid siren whitelistUser whitelistInvite whitelistChannel upvoter

<:success:660789936651370497> Successful unbans

No user was unbanned!

<:cancel:660789591900684329> Unsuccessful unbans

rightSort Jayy#0450 cancel
space rightDoubleArrow Error: Not Found

frigid siren Feb 1, 2023, 9:39 PM

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?ut @blissful aurora

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@north mirage how we fix..

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last time I tried to remove the timeout I got banned..

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Removed timeout..

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Guess it doesn't ban me.

blissful aurora Feb 1, 2023, 9:39 PM

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lol

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sorry probably should have been dms

frigid siren Feb 1, 2023, 9:40 PM

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Well, I didn't know it would do that.

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@north mirage get someone to remove the invite check here.

frigid siren Feb 1, 2023, 9:40 PM

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blissful aurora lol

Dm away

north mirage Feb 1, 2023, 9:40 PM

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Can you do it?

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Em_ye_retrasados

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I'll give you the command

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Dev and u are the only ones with perms

frigid siren Feb 1, 2023, 9:40 PM

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north mirage Dev and u are the only ones with perms

that works 🙂

north mirage Feb 1, 2023, 9:43 PM

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@blissful aurora try again please

blissful aurora Feb 1, 2023, 9:43 PM

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cool

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ty

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i deleted so no randos join

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lol

north mirage Feb 1, 2023, 9:44 PM

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Yeah it's fine no worries jajaja

frigid siren Feb 1, 2023, 10:01 PM

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Found and fixed

blissful aurora Feb 1, 2023, 10:01 PM

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btw your ticket didnt auto delete itself when you left

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probably cause opened before fixed?

But anyways, thanks again!

frigid siren Feb 1, 2023, 10:12 PM

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blissful aurora btw your ticket didnt auto delete itself when you left

Didn't trigger at all?

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That's kinda odd.

blissful aurora Feb 1, 2023, 10:13 PM

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nope still open infact

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lol

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i just assume its cause you did some stuff in the middle of the ticket or something 🤷‍♂️

frigid siren Feb 1, 2023, 10:14 PM

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how about now?

blissful aurora Feb 1, 2023, 10:15 PM

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still there

frigid siren Feb 1, 2023, 10:15 PM

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oh, wait..

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it's closed

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I think this automation doesn't trigger if it's closed.. checking

blissful aurora Feb 1, 2023, 10:15 PM

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oh makes sense

frigid siren Feb 1, 2023, 10:16 PM

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does

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doesn't seem to be like that.

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Fun stuff 🙂

blissful aurora Feb 1, 2023, 10:16 PM

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lol

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i find all the cool bugs

frigid siren Feb 1, 2023, 10:18 PM

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ah, yes indeed.

frigid siren Feb 1, 2023, 10:19 PM

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blissful aurora lol

is the ticket still open?

blissful aurora Feb 1, 2023, 10:20 PM

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i deleted it

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lol

frigid siren Feb 1, 2023, 10:23 PM

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blissful aurora i deleted it

want to give that a test on a closed ticket?

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Just updated it.

blissful aurora Feb 1, 2023, 10:23 PM

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sure

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WORKED!!!

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frigid siren Feb 1, 2023, 10:25 PM

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perfect 🙂

blissful aurora Feb 1, 2023, 10:25 PM

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😄

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Thanks!

#Automation not fully working?