Ticket tool not working

[opaque vapor]

Hello, the ticket tool isn't working properly on our server. I was led to believe the issue was affecting multiple servers and work was being done to resolve it. Can you please update me and let me know if this is still the case?
Thank you

[spiral plank]

This question is probably better served in #🎫│make-a-ticket then a bug report

If you make a ticket I might be able to resolve your issue

[opaque vapor]

Thanks