🆘│community-support

[quasi cliff]

Then your 2nd acc should be able to create

[jade topaz]

no still

[quasi cliff]

Did you save the settings

[jade topaz]

yup

[humble sequoia]

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or reactions.

Selecting a blacklisted role

Go to your Dashboard ➞ Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[quasi cliff]

You have blacklisted Unverified people to create tickets

[jade topaz]

no

blacklost is emty

[quasi cliff]

Goto Dashboard -> Server Configs -> Blacklisted role

[jade topaz]

lolllllllllllllllllllllllllllllllllllllllllllllllllllllll

[jade topaz]

i blacklisted the role

[jade topaz]

thx for ur time

[iron night]

Gave +1 Rep to @quasi cliff

[jade topaz]

how do i add emojis so it shows up on the panel like the discord ones i added to my server

[quasi cliff]

$idcommand

[humble sequoia]

How do I get the ID of Roles/Channels/Emojis?

Ticket Tool has a useful command that helps you get the ID of various things like channels, roles, emojis and your server.

Just use the command $id <#channel/@role/:emoji:>. Now copy everything, including the brackets <...>, to your dashboard (or wherever you want it)
If you want the server ID, just use $id.

Examples:

Server ID: $id ➝ 509192800865353738
Roles: $id @Role ➝ @humble sequoia
Channel: $id #channel ➝ #🤖│bot-spam
User: $id @user ➝ @copper owl
Emoji: $id ➝ ![ttonline](https://cdn.discordapp.com/emojis/818757771310792704.webp?size=128 "ttonline")

[quasi cliff]

-> ![pepe_confetti](https://cdn.discordapp.com/emojis/984105711367770132.webp?size=128 "pepe_confetti")

[jade topaz]

@quasi cliffcan u help me i want the bot to display questions when creating ticket

how can i do it

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customise it head over to your Dashboard ➞ Panel Configs ➞ Settings ➞ Ticket Options ➞ Edit Ticket Message

[quasi cliff]

You can simply edit the message which is sent when a new ticket is created. Follow the above steps ^

[jade topaz]

ok thxx

and if i want to put commnd and give certain role

how can i do this

[quasi cliff]

command?

[jade topaz]

$giverole

[quasi cliff]

Ticket Tool can't give roles as of now

[jade topaz]

and he will be verified

[quasi cliff]

Not yet

[jade topaz]

any other bot uk

[quasi cliff]

I personally use Carl-Bot for that

[jade topaz]

when i id them do do i just copy and paste it in the panal

[jade topaz]

ok

and i get the emojis?

[jade topaz]

can u explain me how to do it with carl

[quasi cliff]

Yes, it should look like <:emojiname:emojiID>

[quasi cliff]

Carl Bot support!

[jade topaz]

okay thanks bby

thank @quasi cliff

[iron night]

Gave +1 Rep to @quasi cliff

[jade topaz]

ok are u there

[quasi cliff]

I'm not really good with that, but there are others who can help you

[jade topaz]

k

[quasi cliff]

If you require any further information, let me know.

[jade topaz]

dw

[jade topaz]

i cant find the server

[quasi cliff]

https://carl.gg/

I have no more information

[jade topaz]

ok thx

[jade trench]

Hello! Can I make a ticket?

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here;
You can also check #📂│information for the basic setup;
You can also watch this video tutorial.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[jade topaz]

@quasi cliffhow do i not let anyone close the ticket

like only adim can close the ticket

@rustic gale

how come not all the emojis i add show in the ticket button setting

[rustic gale]

Button Options -> Close Ticket Settings

[jade topaz]

u didnt save maybe

[rustic gale]

Make it Support Team only. That should help

[jade topaz]

ok

[jade topaz]

should i disable something or no

ok

@rustic galey it doesnt shw all questions

[jade topaz]

it doesnt pop up still for some reason

but i see everything else i added

[jade topaz]

reload the page

thank @jade topaz

[iron night]

Gave +1 Rep to @dense breach

[jade topaz]

thank @rustic gale

[iron night]

Gave +1 Rep to @rustic gale

[wintry jetty]

whenever I invite the bot this comes

my friend has the same problem

[humble sequoia]

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Bot Invite

[gilded verge]

Try this link

[wintry jetty]

same problem

[gilded verge]

wait, I just understood something ... but this is a problem on your side 😐

you and your server has 2FA, so you need go to Authy or Authenticator app because when adding a bot to the server you have to enter the code from the application

@wintry jetty have you seen my message yet?

[wintry jetty]

my server doesn't have 2fa

[gilded verge]

okay, so it seems you have

[candid coral]

hola

como puedo añadir los ticket a mi servidor esq no entendi mucho en la pagina?

[rustic gale]

#🎫│make-a-ticket español

For everyone who's been seeing the invalid two-factor code message, we've noticed the issue

[jade topaz]

how do i make a certain role have perms of the tickets

[gilded verge]

Thanks for the information, I didn't know it was a global problem 😳 ❤️

[iron night]

Gave +1 Rep to @rustic gale

[rustic gale]

In General Options, select Support Team Roles and Additional Roles

You can set up their permissions under Permission Options

[jade topaz]

i already did

[wintry jetty]

I 've 2fa enabled in my acc but not in my server and when I invite the bot no 2fa request came to me.. also tried inviting to a new server also giving me this error ..

[gilded verge]

@Outsider said:

For everyone who's been seeing the invalid two-factor code message, we've noticed the issue

[craggy geyser]

It seems to be affecting both bots. We have alerted the dev

[wintry jetty]

nice sry, didn't see the message

[craggy geyser]

It's a discord issue

[steel owl]

how can i start bot?

i have invited it but idk what now

[craggy geyser]

No one can add any bot (that we think i e) to their server at the moment. Not just ticket tool. @gilded verge, information if people come.

I'm going to sleep

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here;
You can also check #📂│information for the basic setup;
You can also watch this video tutorial.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[gilded verge]

I was just surprised that I couldn't even add mine to another server, thank you buddy for info, good night ❤️

[iron night]

Gave +1 Rep to @craggy geyser

[gilded verge]

Adding bots is available again 😊

[gilded verge]

@wintry jetty, @broken gull
I have not asked before if you want an update, so I notify you now if you need it. Try again ^-^

[broken gull]

Okay I will

[wintry jetty]

yeah tried and worked ty vm

[iron night]

Gave +1 Rep to @gilded verge

[wintry jetty]

ty

[broken gull]

it works ty

[cold portal]

maybe a silly question: How to create a panel but have multiple bottoms (support, colab, ticket) and split tickets into different category

[radiant root]

It's in General Options and the space called "Attached Panels (Multi Panels)"

[jade topaz]

can i change the name of the channel/ticket for each panel

[radiant root]

I think only with Premium but that may be wrong

[jade topaz]

i couldn't find the setting

do you know under which section?

[rustic gale]

It's Premium only

It's under Ticket Options though

[jade topaz]

thanks

[glossy night]

what is the tickets Tool dashboard link?

[shrewd quartz]

My tickets don't work it says invalid form body what dose that mean and what do I do

[keen falcon]

Guys, It's only me or anyone else also facing it..
The Button to create ticket, gives information : **This interaction failed **

[jade topaz]

bot dead?

[jade topaz]

can anyone help me

i cant add more buttons on my ticket tool?

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

You can also watch this video tutorial.

[gilded verge]

@jade topaz check

[humble sequoia]

Multipanels

Multipanels are panels with multiple buttons attached to them.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.

First, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 25 panels may be combined.

You can also watch this video tutorial.

[desert summit]

Hey Guys, the Panel won‘t send and even $debug dont work. And yes TicketTool has all needed perms. TT has Admin

[night urchin]

Event Expired

[night urchin]

Type This Command: @tickettool#4843 debug

Did it reply

[desert summit]

Gimme a second xD

[night urchin]

Or Check The Ticket tool whether its offline

[night urchin]

After You Type, Check The Command Prefix

[desert summit]

Nop

[night urchin]

Did you use the wrong prefix

[desert summit]

No its $

And TicketTool isn’t off on my server

[night urchin]

Wait, I'll Try

@pseudo glen debug

[desert summit]

I might have a theory actually

[night urchin]

wait

i support the server

[desert summit]

At this Server is tt-premium and i dont have premium. I‘m just Setting it up.

[night urchin]

Hi

Please Join This: https://discord.gg/tickettool

[forest goblet]

Can I please have your server ID so I can check some things?

[desert summit]

980129233336692747

Thank you :)

[desert summit]

?

[night urchin]

sorry

i'm trying to invite you to the ticket

Please Support @forest goblet

[jade topaz]

how many embeds/tickets am i alowed if i dont have premium? @forest goblet

[forest goblet]

I could not find anything inherently wrong there. Does the dashboard give an error if you try to send the panel?

[desert summit]

There is TT Premium. Idk if this important

980129233336692747

Here the serverid Again

[forest goblet]

So you have Ticket Tool Premium in your server and not the primary bot?

[desert summit]

Yes

[forest goblet]

Your server does not have Premium, nor is the Premium bot activated there. Please invite the primary bot.

[jade topaz]

lol 🤦‍♂️

[desert summit]

Alr, i‘ll check

[forest goblet]

What do you mean by that? We do not limit the amount of tickets that can be in a server at once, Discord limits it to 500 channels per server though. By embeds, do you mean tags?

[jade topaz]

i mean how many ticket things like in #🎫│make-a-ticket with the primary bot can i have is it limited to like 5 tickets or just unlimited

like how many ticket panels can i have with the primary bot?

[forest goblet]

Up to 25 panels can be combined in one embed for both Premium and free version. The amount of such embeds you can have is unlimited.

[jade topaz]

hi
can anyone send me ticket bot all cmds

[gilded verge]

Hey, you can find all the commands in the pinned message on the channel #🤖│bot-spam

[valid compass]

Hi
How can I fix this?

[jade topaz]

thanks

[iron night]

Gave +1 Rep to @gilded verge

[slender minnow]

Dashboard ---> button options ---> settings of create ticket button

Make sure that its not marked support only, and you don't have a blacklisted role.

[frail sand]

How do I fix this

[quasi cliff]

Dashboard -> General Options -> Ticket Limit (Increase the limit, you've set it to 1)

Discord automatically removes deleted images/attachments after certain period of time so there's no option available as of now. (Premium has some extra capacity iirc)

[zinc wolf]

is there a setting where the person who created the ticket gets the transcript automatically when the ticket is closed?

[echo lodge]

Hi all! earlier on the site it was possible to enable the function allowing ONLY the administration and the one who created the ticket to be in the ticket. How to do it now?

[gilded verge]

Hey, I hope this can help you ^-^ https://cdn.discordapp.com/attachments/979861967936290816/979874986946875412/Panel_Permissions.mp4

[frail sand]

What if it’s not my server but I have a open ticket that I can’t see and want to close

[echo lodge]

thank you man

[iron night]

Gave +1 Rep to @gilded verge

[silk ember]

Hi I have a question! How do I get ticket tool to @ the ticket creator in the ticket channel it creates?

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customise it head over to your Dashboard ➞ Panel Configs ➞ Settings ➞ Ticket Options ➞ Edit Ticket Message

[quasi cliff]

[quasi cliff]

The server Admin/Staff needs to close your ticket to reset the limit

[silk ember]

is there a way to change the message sent when you open a ticket? or is it always just "Ticket created" and then the channel of the ticket

[craggy geyser]

$epmessage

[humble sequoia]

How can I edit/disable the ephemeral message?

These pop ups can only be seen by the user who triggered a certain action, like creating a ticket. They cannot be edited or disabled, as they are a discord requirement that is set by the developer of any bot. The ephemeral messages can be removed by pressing the little blue Dismiss message text, or by restarting your discord client.

[craggy geyser]

Likely can be edited when the major update is released

[silk ember]

cool! thanks :)

[craggy geyser]

No eta on that yet. But the dev is almost ready for an alpha version (won't be public alpha)

[jade topaz]

حدا يتكلم عربي

[silk ember]

sorry one more question! is there a way to add emotes to the ticket message at all?

[jade topaz]

@cedar trail

@hallow bramble

[slender minnow]

@jade topaz avoid random pings please. If you need help, you can make a ticket or ask here ^^;

[jade topaz]

arabic

[severe cape]

I have a question about billing

[dim scroll]

@jade topaz

@forest goblet @forest goblet

[quasi cliff]

Ask out here or you can make a Billing Ticket in #🎫│make-a-ticket

[rustic gale]

Depends on the emote, basically

[severe cape]

Thanks I’ve just realised that

[iron night]

Gave +1 Rep to @quasi cliff

[rustic gale]

Default emoji you can include by simply copying the emoji itself and pasting it into the message

[silk ember]

got it, but what about custom emotes

[rustic gale]

Give me a bit to run an experiment

[quasi cliff]

Yes you can, if the emoji is in the server or mutual server with Ticket Tool

[jade topaz]

yes?

[quasi cliff]

$idcommand

[humble sequoia]

How do I get the ID of Roles/Channels/Emojis?

Ticket Tool has a useful command that helps you get the ID of various things like channels, roles, emojis and your server.

Just use the command $id <#channel/@role/:emoji:>. Now copy everything, including the brackets <...>, to your dashboard (or wherever you want it)
If you want the server ID, just use $id.

Examples:

Server ID: $id ➝ 509192800865353738
Roles: $id @Role ➝ @humble sequoia
Channel: $id #channel ➝ #🤖│bot-spam
User: $id @user ➝ @copper owl
Emoji: $id ➝ ![ttonline](https://cdn.discordapp.com/emojis/818757771310792704.webp?size=128 "ttonline")

[quasi cliff]

For the Emoji ^

[sage roost]

$id

[rustic gale]

$id

[silk ember]

tysm

[dim scroll]

Community channels

[edgy tiger]

how do i make it so people can send links in the tickets

[gilded verge]

go to Dashboard->Panel Configs->Panel Settings->Expand Permission Options->Edit User Opened Permissions->check screenshot

you just need Embed Links

[devout current]

How to apply for bot partner?

[humble sequoia]

Partnership Program

Our partnership program is currently closed.

We appreciate you being interested in partnering with Ticket Tool! Unfortunately the program for partnering is closed as of now. Currently, there are no plans to open applications again either.

» You can check #📣│server-news for our announcement whenever partnerships open up again!

TicketTool.xyz - Ticketing without clutter

[edgy tiger]

dyno keeps deleting the links after people send it in the ticket

[quasi cliff]

That's Dyno issue then and not Ticket Tool

[edgy tiger]

does ticket bot have to be higher than dyno

[quasi cliff]

No, Manage Message (Dyno probably has it) will allow the bot to delete any message

[ionic halo]

hello i need help

[humble sequoia]

We would love to help you, but if you don't tell us what you need help with we can't help you :(

[ionic halo]

i created a ticket

i need help everytime in MY server i try to close a ticket it says missing permissions

[gilded verge]

so you created a ticket on #🎫│make-a-ticket, right?

[ionic halo]

yes its 42229

ticket 42229

on english

[gilded verge]

so you need just wait for the Staff 🤷

[ionic halo]

okay

[copper pelican]

where can i change the bot language

[gilded reef]

Can I change the prefix of the bot?

$prifex

$help

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[gilded reef]

$help faq

[humble sequoia]

====== FAQ ======

If a question interests you run the command to see the answer.

Q: What is the prefix and how do I change it?

A: $help prefix

Q: How do I let my support team see into a ticket?

A: $help support

Q: How do I make a ticket ping my support when it's created?

A: $help ping

Q: How do I set a transcript channel?

A: $help transcript

Q: How do I limit the number of tickets a user can create?

A: $help limit

Q: How do I set what category tickets are created in?

A: $help category

Q: How do I set what category tickets are moved to when closed?

A: $help closed

Q: How do I set a custom reaction?

A: $help reaction

Q: How do I set the permissions for the tickets?

A: $help perms

Q: How do I create a panel?

A: $help panel

Q: How do I get the panel in my discord?

A: $help send

Q: How do I add or remove users from a ticket?

A: $help add

Q: Ticket Tool isn't responding to my commands, How do I fix it?

A: $help offline

Q: How does the claim command work?

A: $help claim

[gilded reef]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[gilded reef]

$help prefix

[humble sequoia]

How to change Ticket tool's prefix

The default prefix for ticket tool is $ and @Ticket Tool#4843 however that can be changed on the Dashboard under Server Configs -> Command Prefix.

NOTE that @Ticket Tool#4843 will always work as a prefix even if there is a custom prefix.

[frozen river]

$help

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[frozen river]

$help commands

[humble sequoia]

() = optional
[] = required

*================================== Ticket Commands ==================================*

_ _

`$add [User] (channel)`

Description: Adding additional users to a ticket
Aliases: none

`$remove [User] (channel)`

Description: Removing users from a ticket
Aliases: none

`$close`

Description: Closing tickets
Aliases: none

`$open`

Description: Opening closed tickets
Aliases: none

`$delete`

Description: Deleting tickets
Aliases: none

`$rename`

Description: Renaming tickets/channels
Aliases: none

`$transcript (send channel)`

Description: Creating transcripts
Aliases: none

`$new (user) (reason)`

Description: Creating tickets in a monitored channel (when command style is enabled)
Aliases: none

`$claim`

Description: Claiming tickets (when claim is enabled)
Aliases: "unclaim"

_ _

*================================== General Commands ==================================*

_ _

`$help (Help Options)`

Description: Help Command
Aliases: none

`$debug`

Description: Debuging issues with running Ticket Tool
Aliases: none

`$id (@role/@user/#channel/emoji)`

Description: Converting roles, users, channels and emojis to ID
Aliases: "getid"

`$permlevel`

Description: Checking permission level with Ticket Tool
Aliases: "level"

`$ping`

Description: Checking response time with discord api
Aliases: none

`$vote (link | unlink | redeem) (user)`

Description: Earn premium by voting on top.gg or Discord.boats
Aliases: "votes"

[gilded verge]

@frozen river @gilded reef Please Use Commands On Channel #🤖│bot-spam 🙂

[gilded reef]

Sorry

[icy mirage]

Bot down for anyone else?

[lunar blade]

down for us, has been the last 40 ish minutes

[covert swallow]

Hey I've been chatting with the support team about this, please open a ticket in #🎫│make-a-ticket

[unborn aspen]

Hello, is it possible to restrict the ticket support team role deleting the ticket?

[gilded verge]

Hey, I just want to be sure. So you want only the support team to be able to delete the ticket, right?

[unborn aspen]

Oh wait I think I did not say it correctly. I don't want the support team role to delete the ticket channel

[gilded verge]

ou.. in that case, I haven't tried it 😳 I should know the answer within 10 minutes ^-^

[unborn aspen]

Manage channels permission is turned off on the server panel settings

okok

[gilded verge]

but this is off for bot or your support?

[unborn aspen]

for the support role perms

[gilded verge]

a okay

[wispy bolt]

Can the TicketTool send messages with a command?

I saw it on another server

[gilded verge]

@unborn aspen, Okay, i have answer :>

Go to Dashboard->Panel Configs->Panel Settings->Expand Button Options->Delete Ticket Settings->Disabled Roles (put there your support team/moderators role or everyone if you want)

But you need too: go to Command Configs->command $delete Settings and too put there your mods role

Example on screenshot:

@wispy bolt, can you give an example please? screenshot or something 😳

[unborn aspen]

Ooh thanks! If I put @everyone there, only the people with Administrator role can delete the channel, right?

[iron night]

Gave +1 Rep to @gilded verge

[gilded verge]

Yup, people with full perms (admin) will still be able to delete tickets - and owner hehe 😄

[wispy bolt]

ehm I didnt have a screenshot but I can explain...

so I opened a ticket on another server. I bought something there and the owner wrote a command into the ticket, whereupon the ticket tool sent a message into the ticket. In this message was the link where I could transfer the money

[unborn aspen]

okok ty❣️ I really appreciate your help!

[gilded verge]

ooooh, probably you mean Tags

[humble sequoia]

Tags

Tags are used to send a predefined response to your channels using a command. Tags will only respond if the command itself is used, it will not function if you put the tag into a sentence. The prefix is not included.
To create tags, go to: Dashboard > Tags > Create Tag. After creating and naming one, tap on the response button, and you can edit the response.

[wispy bolt]

ahhh thank you so much... you safed my afternoon :D

[gilded verge]

I am very happy to be able to help you 😊

[vernal crest]

can someone help me i a modded account but im trying to log in to rockstar game launcher but its not leting me

[humble sequoia]

⚠️ You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[gilded verge]

@vernal crest, wrong server buddy 😕

[muted haven]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[gilded verge]

@muted haven, Please Use Commands On Channel #🤖│bot-spam 🙂

[muted haven]

mb

[orchid plank]

How? I did this, but it does not work and the robot inside the server does not work. Is there a solution?

The server does not appear when I click on Manage Servers and it shows me only servers that have a ticket

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[orchid plank]

thank you so much now I can add a ticket in my server

[iron night]

Gave +1 Rep to @humble sequoia

[zenith galleon]

how do you create a ticket so people can click on it?

[orchid plank]

now I see my server 👀🙂

[grim ermine]

hi there, just want to know that when setting up this tool, cannot send the pannel to a specific channel. It poped up that ticket tool doesn't have the permission. But when I checked $debug, it shows that all permissions were granted to the bot.

pls help to check

[quasi cliff]

Can u send Channel perms too

[safe tundra]

does ticket tool provide stats?

[craggy geyser]

Planned feature for the next update

[unkempt crane]

Yo

I have premium can I change the pic and name on bot ?

[humble sequoia]

━━ moved to ticket ━━

[silver anvil]

hey lads quick question

the tool sends my tickets to the upper most panel instead of the panel we created for it and where the create tickets channel is

any idea on how to fix that?

thanks in advance

[gilded verge]

Hey, sorry but I can't understand ... Can you describe what you would like to do? 😕

[silver anvil]

can i send screenshots here?

nope

[gilded verge]

yes, please send screenshot if you can

[silver anvil]

they used to go where 340 is but for some reason they started appearing at the top this morning

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[silver anvil]

awesome mate

thank you so much for the help

[green radish]

how can I set it so user who opened ticket cant use $ commands

[quasi cliff]

$commandconfigs

[humble sequoia]

Command Configs!

The Command Configs page on your dashboard is where you can enable, disable, and edit permissions for certain commands however you'd like!

Each command has the following things to edit:

Support Team Only: which would only allow users with a Support Team Role to use it
Disabled Channels: which would disable the command in the defined channel(s)
Allowed Roles: which would allow users with the roles defined here to use the command
Disabled Roles: which wouldn't allow users with the roles defined here to use the command

[keen falcon]

Guys..
Do you guys have any idea what is wrong with this one..
This is my second time got an error The interaction failed like this 😢

[proven cypress]

Hm Bot is down.
https://prnt.sc/gmpRyqY7-NEs
925153314969104454

[jade topaz]

hi there i have some sync problems with the bot. says not in game... can SO help?

[fallow ingot]

We are aware of the premium bot being offline, please be patient as we investigate and implement a fix if necessary.

[strong crane]

Hi so I have a issues when someone creates a ticket everybody can see it is there away to make it so only staff can see it

[rustic gale]

Permission Options -> Edit Everyone Roles Opened Permissions, set the Read Messages permission to

You should also set the Everyone Roles Closed Permission for Read Messages to , else they will be able to read the closed ticket too

[strong crane]

In the bot setting or?

[rustic gale]

Yes, in the bot's settings, though you will have to manually deny the permission on existing tickets because those changes aren't applied retroactively

If you ask me though, the best solution is to go in your server's role settings and make everyone's View Channels permission neutral or denied

[solid perch]

Costs Ticket Tool?

[rustic gale]

Ticket Tool is free, but there is a paid premium subscription with more features and a more reliable bot

[peak minnow]

does anyone here know hot to add multiple buttons to the ticket message?

[humble sequoia]

Multipanels

Multipanels are panels with multiple buttons attached to them.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.

First, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 25 panels may be combined.

You can also watch this video tutorial.

[peak minnow]

got it its premium

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

You can also watch this video tutorial.

[craggy geyser]

Not anymore

[peak minnow]

aww snaaap

made my day

[craggy geyser]

#📣│bot-news message

[craggy geyser]

Here is the announcement with a few premium features becoming free

[empty flame]

Hey can someone maybe help me? Since recently, all roles can access the ticket and read who are open cases. But only supporters and leaders should be able to do this. Can someone maybe help me?

[quasi cliff]

Check this out ^

[empty flame]

ok thanks @quasi cliff . was this somehow changed automatically? Because I have had nothing adjusted there.

[quasi cliff]

Nope, probably someone else in your server changed it

Or you changed perms of everyone role in settings and it messed up

[empty flame]

No one has the rights to this portal except me. Well no matter I changed it now and now it should work again thanks @quasi cliff

[iron night]

Gave +1 Rep to @quasi cliff

[gleaming sonnet]

Is there a way to add another person to view the dashboard?

nv.

Server Configs - Dashboard Roles

[potent bolt]

Hi

[gleaming sonnet]

How can I add a role to be able to view all tickets that are made?

[potent bolt]

I just added it to my server ticket tool how to make it work?

Please help

[tawdry cape]

i have the same problem

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here;
You can also check #📂│information for the basic setup;
You can also watch this video tutorial.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[gilded verge]

@potent bolt, @tawdry cape

[tawdry cape]

i already got help in ticket

[gilded verge]

a okay

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[gilded verge]

@gleaming sonnet,

[valid iris]

Hey the faq answering function isnt working after creating a ticket bot

Any ideas? is it just me who is experiencing the issue?

[forest goblet]

By "faq answering function", do you mean Tags?

[wet venture]

does anyone know why my ticket bot isnt premium

[covert swallow]

Did you invite the premium bot?

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[brave kraken]

hi

how to make a tickit?

[covert swallow]

In your server or here?

[valid iris]

Thanks. I think i sorted it out

[iron night]

Gave +1 Rep to @forest goblet

[brave kraken]

on my server ofc

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here;
You can also check #📂│information for the basic setup;
You can also watch this video tutorial.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[covert swallow]

^ check this

[brave kraken]

ok

[still sparrow]

Bot online?

[scenic plinth]

Yes

...

[north vector]

how do i set up the message to have a bunch of panels like this

[humble sequoia]

Multipanels

Multipanels are panels with multiple buttons attached to them.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.

First, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 25 panels may be combined.

You can also watch this video tutorial.

[fallow ingot]

You can blacklist a role. It’s not possible to blacklist them for a certain amount of time without you adding/removing the blacklisted from form them.

[humble sequoia]

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or reactions.

Selecting a blacklisted role

Go to your Dashboard ➞ Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[fallow ingot]

Check this out ^

no problem

[fading beacon]

How do you get multiple reactions or panels ig in one message or one embed? Like this

[humble sequoia]

Multipanels

Multipanels are panels with multiple buttons attached to them.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.

First, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 25 panels may be combined.

You can also watch this video tutorial.

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

You can also watch this video tutorial.

[quasi cliff]

[fading beacon]

Thank you.

[iron night]

Gave +1 Rep to @quasi cliff

[humble sequoia]

We would love to help you, but if you don't tell us what you need help with we can't help you :(

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[gilded verge]

@jade topaz, chech all of message

and please don't spam on any servers because it's hard for me to read your messages 😕
i mean this:

okay, anyway glad to be able to fix the problem 😊

[gilded verge]

wait, but did you checked all of message from bot?

and did it help you?

[humble sequoia]

User permission level with Ticket Tool

@covert furnace is permission level: 0 (User)

[gilded verge]

not there, use command $level on your server

im not sure what you mean 🤔

ah wait, sorry, yes 😄

Dashboard -> Server Configs ^-^

[iron night]

Gave +1 Rep to @gilded verge

[gilded verge]

you're welcome 😊

[frigid sedge]

Hi is ticket tool offline?

[shut bolt]

Hey there, we are looking onto the issue some of our users are facing with the bot, sorry for any inconveniences this may represent. Thanks for your patience

[jade topaz]

can somboddy help me i got this but people from ticket support cant see the tickets

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[frigid sedge]

Oh ok, are the issues similar to pic?

[shut bolt]

Yes

[frigid sedge]

Ok I’ll just wait ty

[scenic plinth]

Yes, refer to #premium-support for other information 🙂

[shadow furnace]

@humble sequoia

[scenic plinth]

Ok and?

[scenic plinth]

Yes, we're restarting it, if you didn't read anything but a message above.

[shadow furnace]

ok

[scenic plinth]

And before we get chaotic here...

For our premium subscribers, we are fully restating premium due to outages, before reporting it is offline, please checkout #premium-support for updates, or #📣│premium-news.

[frozen depot]

haha, came here to see if this was being done. thank you so much!

[iron night]

Gave +1 Rep to @scenic plinth

[graceful magnet]

عرب

l need help

[humble sequoia]

We would love to help you, but if you don't tell us what you need help with we can't help you :(

[lyric glen]

Why is there no login to the game?:D.d

[humble sequoia]

⚠️ You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[jade topaz]

I need help joining otw

[humble sequoia]

⚠️ You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[twilit hedge]

I need help

[humble sequoia]

We would love to help you, but if you don't tell us what you need help with we can't help you :(

[twilit hedge]

I cant send ticket

[covert swallow]

Where can you not send a ticket?

[edgy tiger]

how to make it @ a role

[humble sequoia]

Mentions

Within all the messages the bot's sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[jade topaz]

i need help uploading a ticket

to wherever i need to put it to get munchen

[surreal flare]

Hi

[jade topaz]

@mystic hound fix the ticket tool

Bot is down

[mystic hound]

#📣│bot-news

and don't ping staff

[unborn kiln]

The bot is offline in my server

Why ??

[jade topaz]

#📣│bot-news

[jade topaz]

help

i need help

ok lol

[floral knoll]

Xd

[jade topaz]

Hlo I need help when I click on manage server it is not working not showing my server data

[vast mulch]

bots oiffline

[jade topaz]

#📣│bot-news

Hi

[robust spoke]

me too

[jade topaz]

Issues He News Check

[paper talon]

me too

[summer falcon]

Me too

[bold roost]

hi my @pseudo glen is down 😦

[waxen tendon]

yeah i think its with every one

[heady comet]

Same, even our shard seems to have died

[frosty ledge]

#📣│bot-news

[bold roost]

thank

[nocturne wren]

why am i get failed interaction error?

*This interaction failed
*

[fallen galleon]

#📣│bot-news

[jaunty goblet]

offlined !

[unreal verge]

its offline lol

[shut bolt]

Ticket Tool is currently going through a emergency manteinance. The developer is working to solve both the issues with the bot and the dashboard, please be patient.

[unreal verge]

sleep sounds nice, nighty night strangers

[jade topaz]

Confirmed ❗

#📌│booster-perks if I boost 4 times with 2 accounts will I get one month premium?

Yes

[unreal verge]

u can boost 4 times with 1 acc?

[shut bolt]

2 15-day keys, yeah

[jade topaz]

Free bot appears to be down in some shards

[nocturne wren]

lol, just added today to the server and its offline xD

[unreal verge]

@jade topaz i need help

[humble sequoia]

We would love to help you, but if you don't tell us what you need help with we can't help you :(

[unreal verge]

help me sleep

[shut bolt]

?lock ?t c

[prime bridge]

Unsuccessful Operation!
An error happened locking down the channel: Channel seems to be already locked/private.

[jade topaz]

Dont misuse this channel; makes it hard for staff

[unreal verge]

noooo

[shut bolt]

Oh lord lmao

[jade topaz]

Dont lock it :/

[unreal verge]

it didnt work

[shut bolt]

I'm aware of that

[unreal verge]

💀 just making sure

where we go for general sir

[jade topaz]

Is there a way to setup the dashboard if I'm staff in a server?

Since it isn't showing up for me

[shut bolt]

As of now not

The dashboard is having issues too

[jade topaz]

The bot is down, therefore servers that operate with the bot wont show on the dashboard

Oh

[azure vigil]

When will it be on?

[unreal verge]

when its on

[jade topaz]

Iss the domain really selling for 1999$?

[shut bolt]

Ticket Tool is currently going through a emergency manteinance. The developer is working to solve both the issues with the bot and the dashboard, please be patient.

[solid stream]

Ticket Tools is coming back online

[gaunt inlet]

[jade topaz]

How to setup ar

[urban gust]

السلام عليكم

[warm breach]

hi, how can i fix this? i have a ticke transcript channel, but it transcripts on the same channel

[humble sequoia]

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

[gilded verge]

Hey @warm breach, check

[hollow acorn]

Help me in my ticketticket

[gilded verge]

just wait for Staff 😐

[hollow acorn]

[warm breach]

I did that, but its not working

[gilded verge]

hmmm, are you sure bot has required permissions?

and perms to transcript channel? (View Channel, Send Messages, Read Message History)

[humble sequoia]

What permissions should I give to Ticket Tool?

ﾠ
@pseudo glen requires the following permissions:

Add Reactions
Read Channels
Send Messages
Manage Messages
Embed Links
Attach Files
Read History
Manage Roles
Manage Channels

To change the role permissions, you can go to your Discord Server ➞ Server Settings ➞ Roles ➞ @Ticket Tool

To change the channel permissions, you can go to your Channel Settings ➞ Permissions ➞ Ticket Tool
ﾠ

Note:

You can give Ticket Tool Administrative Permissions instead of all the permissions listed above, but it's entirely optional and NOT necessary.

[jagged flax]

hello i want to ask can tiket bot when someone open ticket the bot will tag some spesific role? like admin or staff

[humble sequoia]

Mentions

Within all the messages the bot's sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[gilded verge]

Put mention to Message Text in Ticket Message :>

there ^-^

[jagged flax]

for premium only ya?

[gilded verge]

nope

[jagged flax]

there is diamond logo 😂

what that means i dont understand sorry

[gilded verge]

oh sorry, i take wrong server ^-^

[jagged flax]

okee thank you!

[iron night]

Gave +1 Rep to @gilded verge

[warm breach]

Yes, we have two ticket channels, idk if thats the problem

That the bot cant transcript different tickets in the same channel

[gilded verge]

You can have multiple open / closed channels but that's not the problem here

can you show us screenshot like this? 🤔

[warm breach]

I mean, like here, there is #1 and #2, both of them logs on the same channel

[gilded verge]

ookay but can you send this screenshot please? 😳

[warm breach]

Bruh, ignore, it just works now XD

[gilded verge]

oof 😄

[warm breach]

Thank yoy anyways

[iron night]

Gave +1 Rep to @gilded verge

[jade topaz]

Ignore

How to setup this ?

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

You can also watch this video tutorial.

[jade topaz]

[scenic plinth]

Before you ask, the bot went offline momentarily or is going to go offline for 30 seconds as intended by developer works a few minutes ago. So interaction failed or the bot being offline, here is your answer.

[humble sequoia]

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Bot Invite

[dusky nymph]

how do you make it so when a ticket is created it pings a role

[slender minnow]

$mentions

[humble sequoia]

Mentions

Within all the messages the bot's sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[slender minnow]

@dusky nymph

[dusky nymph]

ok

[jade topaz]

Is the bot dashboard still offline?

[scenic plinth]

Looking into it

[jade topaz]

Thanks! Getting this so thought I'd ask

Thanks @scenic plinth

[iron night]

Gave +1 Rep to @scenic plinth

[jade topaz]

😮 😂

[scenic plinth]

Oh... thats just you needing to select the correct bot

[humble sequoia]

How to disable the premium bot

To disable the premium bot you will have to go to the Dashboard ➞ Server Configs ➞ Premium bot ➞ And on the right-hand side select the primary free bot in the drop down menu.

Premium features will still work on the normal bot.

[jade topaz]

oh, I'm dumb then 😂

[austere wyvern]

Hey, why don't attachments in direct transcripts open anymore?

When I open one this error appears

[scenic plinth]

Discord stopped storing images from deleted channels. Ticket Tool Premium is testing a feature to allow a certain number of images to be saved.

[austere wyvern]

Okay, thanks!

[arctic pagoda]

In a server I'm in, Direct Transcripts show images even when we delete the channel. Is this strange or could be normal? (We don't have TT Premium)

[wild remnant]

I have been having issues with the premium bot for 3 days now, constantly up and down, “this interaction failed”

This is unacceptable

[scenic plinth]

Discord is apparently having issues with the bot loading certain servers, which causes the premium version to go offline for a short period of time, you can try to reinvite the bot if it continues to happen.

[fading beacon]

How do I make it remove numbers when a ticket is opened?

[wild remnant]

Will this mess up all my tickets?

Also why isn’t this downtime reported on the ticket tool tracker

[scenic plinth]

Because it hasn't been, as it is sudden occurrences, 99% of the time being Discord.

I apologize we haven't posted anything to meet your standard.

[scenic plinth]

It is a premium feature, so not much I can offer you here.

[fading beacon]

Whats the number for?

[wild remnant]

So the premium bot not working basically constantly for the past 3 days has been Discord?

Why hasn't inviting it back done anything to fix my issue?

Its still showing the bot is offline.

[scenic plinth]

It was recommended.... it's not a guaranteed fix... and yes according to our Developer.

[wild remnant]

Imo offering a premium bot with "premium uptime" and having it be less than the free one, and blaming it all on Discord, not a good look.

I'll try switching back to the free bot but my tickets will be all messed up

[scenic plinth]

Alright, do as you seem fit.

⚠️ Ticket Tool Premium Appearing Offline for my server?

As a ongoing issue, some servers with Ticket Tool Premium Bot are offline or suddenly appear offline. We are aware, and we have attempted to restart those servers.

If this issue persists in your server, you can alternatively try to invite the standard bot and enable the standard version on your server configs. Premium configurations will still work on your server even with the standard version of the bot, assuming you have a premium subscription.

Edit: Yes... you don't need to kick the premium bot

[solemn cairn]

yo

[spice trellis]

Question for support. If tt Premium is offline, and we wish to invite the normal bot for now to mitigate until repaired, will the panels have to be redeployed or will functionality continue as normal.

[scenic plinth]

Panels will have to be sent again yes, they are two separate bots providing the panel.

[spice trellis]

But all other functionality should remain, correct. Until tt Premium can restore at least for the tickets that are open

[scenic plinth]

Correct

[spice trellis]

Got it. Thanks much Kenzy. Is there an eta on restoration or is it out of your guys hands for now

[scenic plinth]

As it is a Discord issue, atleast reported by the Developer, we have no idea when the bot will return to normal for the server that the issue persists on.

[spice trellis]

Understood. Appreciate it. Will wait it out for now until an update and try the temp fix. Thx

[silver marsh]

Is there a way to ad points to staff members. Whenever a ticket is completed, they can do a command and it adds 1 point so the owner sees how much they do

[shell geode]

How do I add some1 to the ticket?

[silver marsh]

$add <name>

[shell geode]

Wdym

[radiant moss]

Not within ticket tool. You would have to do a custom bot or see if another bot has that feature

[shell geode]

If I do $add discord name + tag it ain’t doing anything

[silver marsh]

then their id

[shell geode]

Uhh

I don’t know how to see ID

[shell geode]

This did nothing…?

[humble sequoia]

How to turn on developer mode

To enable developer mode do the following:

[:desktop: PC] go to Settings ➞ Advanced ➞ Developer mode
[:mobile_phone: Mobile] go to Settings ➞ Appearance ➞ Developer mode

Developer Mode allows you to get the ID of any channel, user, role, or server.
VIA the ID, you can use them with <> alongside their corresponding format to mention a channel/role/user...
They're mostly used to mention channels, users, or roles in Embeds

Formats

Channels: <#ID> ➝ #🤖│bot-spam
Users: <@ID> ➝ @humble sequoia
Roles: <@&ID> ➝ <@&642118166243311646>

[silver marsh]

developer mode

[gilded verge]

yup, like this

[shell geode]

Shi im on phone…

[silver marsh]

[📱 Mobile] go to Settings ➞ Appearance ➞ Developer mode

it literally says right there

smh

[shell geode]

Alr

[proven cypress]

sorry to ask, but is this intentional or a known problem that the premium bot has been offline for hours?

[unreal verge]

its on?

[lone warren]

سلام رمز عبور رو هرچی میزنم میگه اشتباه کسی میتونه کمک کنه

[humble sequoia]

⚠️ أنت في المكان الخطأ

نحن نقدم دعمًا لـ@pseudo glen ديسكورد بوت ولا يمكننا مساعدتك في المشكلة التي تواجهها.

- يرجى التأكد من الاتصال بفريق الدعم المناسب. 

إذا لم يكن لديك أي أسئلة أخرى بخصوص بوت تيكت توول ، يرجى إغلاق هذه التذكرة

[proven cypress]

no

[unreal verge]

says it online

and it responds so 🤷‍♂️

[strong crane]

Okay I can’t figure out why all members can see tickets I looked through the permissions and still can’t find it out

[fallow ingot]

$kv

[humble sequoia]

How to hide tickets from everyone

Head over to your Dashboard ➞ Panel Configs ➞ Settings ➞ Permission Options ➞ Edit Everyone Roles Opened Permissions

NOTE that @everyone can type aswell if it has permissions to send messages

[fallow ingot]

Check this out ^ @strong crane

[strong crane]

thanks

[fallow ingot]

Np

[unreal verge]

Hello, how would I get the opening message text to ping a certain role, ive tried role id and name

[scenic plinth]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[scenic plinth]

You can alternatively use the $id @role command and copy+paste its contents into the message

[unreal verge]

oh didnt realize i had to include {}

[jade topaz]

Hey is anybody else having interaction failed on tickets

[scenic plinth]

l

[fresh temple]

Are the premium users going to get compensated for these days of premium bot having issue?

[upper flower]

By winning the giveaways

all the time adds up for about a day..

[fresh temple]

Thank you ❤️ that's great

[ember ether]

السلام عليكم

Hi?

[covert swallow]

We don't know what your issue is to help you

[ember ether]

How can I get the script?

[covert swallow]

Are you asking for the TicketTool source code?

[low adder]

Is there an ETA for the premium outage? We rely heavily on it for most of the things we do in our server and it has crippled us for three days now

[covert swallow]

#📣│premium-news

[low adder]

I cant see that channel - let me check my permissions again

Am I missing a role? I gave myself the premium outage role, but don't see one for the other

[upper flower]

$pc @low adder

[pseudo glen]

Thank you

Thank you for purchasing Ticket Tool Premium @low adder. You have now been given the <@&535595160189403136> role!

Found 2 servers in total and 1 with premium and permission

[low adder]

TY!

[shadow furnace]

bot !!!!!!!!!!!! @humble sequoia

[covert swallow]

Dont ping staff

[shadow furnace]

Bot @humble sequoia

[jade topaz]

okay

[narrow raptor]

Is anyone else having troubles with the ticket tool?

[covert swallow]

Yes, its restarting

[narrow raptor]

i see

[soft ravine]

Yes when i try to close a ticket i get interaction failed.

[dull plaza]

I get "Failed: Members didn't arrive in time."

[low kraken]

Is it still down?

[frigid sedge]

wow its crazy been over a day

[celest ledge]

I can't open a ticket in my server because ticket tool premium is down

[raw skiff]

o we can just switch to the normal bot for now?

will that fuck anything up

[covert swallow]

You can

[novel kraken]

Premium bot is not opening tickets or closing tickets

[trim scaffold]

Yes

The premium bot is off...

[novel kraken]

Is there a eta of when it’s coming back on?

[weak spoke]

premium bot is down

aids

[novel kraken]

I can see that I was asking of when it’s coming back online? As I rely on it for our members

[rustic gale]

It is fine to switch to the basic bot for the time being. All the premium features are still available in it (if you're a premium subscriber)

[vestal bay]

anyway to delete every tickets on a server?
there's too many tickets on mine ... 😄

[jade topaz]

No, just speed run it.

[vestal bay]

Holy shit 383 channels ...

let's do it

[rustic gale]

Type the $delete command into them one by one

[vestal bay]

it will automatically delete?

[rustic gale]

Yup. Straight to delete, no takebacks

[vestal bay]

ayy nice thanks 🙏

[flint aurora]

@rustic gale how can I make a ticket

[weak spoke]

no idea man im waiting for it to come back too. got a 36k community wanting to report dumb stuff

[novel kraken]

I went ahead and put a message in my helpdesk channel and redirected them to a new channel it’s the least I can do for mine

[rustic gale]

Please switch to the basic bot for the time being

[novel kraken]

I can’t do that

[rustic gale]

Why not? You can make a ticket #🎫│make-a-ticket so we can give you detailed support

[novel kraken]

Because I’m not prepared to reconfigure every single channel and invite another bot into my server I’m sorry I don’t have the time to do that I’ll just wait

[raw skiff]

is premium gonna stay up

or should i stick to normal for now

[rustic gale]

Please stick to the basic bot for now. When the premium bot seems to be more stable there will be an announcement i'm sure

[jade topaz]

pp

[raw skiff]

ok

our server is up to 40k tickets i wonder what the record is

probably near a mil

[simple cliff]

Is there anyway to use the basic bot without having to fully configure everything?

[jade topaz]

Anyone know how to give members image perms in the tickets?

[dark field]

should be working on dashboard and just set the permission at the first options

Dashboard -> Panel Configs -> "open your panel settings" -> Permission Options

[civic wagon]

Unable to create a ticket from #📣│server-news

[jade topaz]

Thanks

[iron night]

Gave +1 Rep to @dark field

[dark field]

Premium Bot is right now offline. They are trying to fix the problem

[civic wagon]

Oh alright, thanks!

[jade topaz]

Dardani is a pro

[hardy current]

Is the bot having trouble opening/closing tickets?

[upper flower]

bruh

read ur premium channels

#📣│premium-news

[sudden pier]

Premium bot is currently offline, they suggested switching back to the basic bot until it's fixed, also what dev said lol

[jade topaz]

.

weird im not marked premium

lol

[covert swallow]

Do $pc in #🤖│bot-spam

[jade topaz]

didnt worked

wait premium back online? lmao i just resend all my panels

[covert swallow]

If the bots down stuff wont happen, try again

[dark field]

Right now Premium back online

[jade topaz]

ty

[iron night]

Gave +1 Rep to @dark field

[rough hawk]

first time setting it up rather than using it.

is there a way to have multi-buttons ie for "Malicious Intent / Harassment / Scams / Other" in 1 message?

[dark field]

create 1 panel (like main) and create the other panels like "scams.. other.. etc" and then go to main panel and put in multi panels too

[rough hawk]

Coolies, I'll mess around with it on a temp server, and when im happy with it ill move it over :)

[clever plover]

anyone know how to add an image to panel message, field message

There must be a way

[rustic gale]

Those are emotes

To add an emote to a message you paste its code

To find the code of an emote you use the $id command

$idcommand

[humble sequoia]

How do I get the ID of Roles/Channels/Emojis?

Ticket Tool has a useful command that helps you get the ID of various things like channels, roles, emojis and your server.

Just use the command $id <#channel/@role/:emoji:>. Now copy everything, including the brackets <...>, to your dashboard (or wherever you want it)
If you want the server ID, just use $id.

Examples:

Server ID: $id ➝ 509192800865353738
Roles: $id @Role ➝ @humble sequoia
Channel: $id #channel ➝ #🤖│bot-spam
User: $id @user ➝ @copper owl
Emoji: $id ➝ ![ttonline](https://cdn.discordapp.com/emojis/818757771310792704.webp?size=128 "ttonline")

[dark field]

or just try on the main server but like on a hidden channel ^^

[rough hawk]

Mhm, or that lol

[clever plover]

$idbutton

$help

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[clever plover]

$idbutton

[quasi cliff]

Please use #🤖│bot-spam

[clever plover]

okay

do you know how I add another button

[humble sequoia]

Multipanels

Multipanels are panels with multiple buttons attached to them.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.

First, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 25 panels may be combined.

You can also watch this video tutorial.

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

You can also watch this video tutorial.

[quasi cliff]

[clever plover]

thank you

thanks @quasi cliff

[iron night]

Gave +1 Rep to @quasi cliff

[quasi cliff]

If you require any further information, let me know.

[clever plover]

I appreciate your help.

[clever plover]

Is there a limit to how many panels you can have?

it's 25 buttons max per message right? But could I have like 200 panels

[craggy geyser]

Correct

[clever plover]

oh this is gonna get fun

is there a way which every user can see a ticket and be tagged individually? not just @ everyone tag

[craggy geyser]

$mentions

[humble sequoia]

Mentions

Within all the messages the bot's sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[craggy geyser]

You can't individually tag everyone automatically, (only automatically selected person is the one who made the ticket or who runs a command) but you can preselect users

[clever plover]

could the person who created the ticket @ tag someone within the server

[craggy geyser]

If they have access to the ticket. If you want everyone to see the ticket it's possible

[jade topaz]

how would you send a transcript to their dms?

I see the automated dm, but where is the automated transcript?

when their ticket closes

[humble sequoia]

Solved in another channel.

[clever plover]

how is it possible?

[craggy geyser]

$kv

[humble sequoia]

How to hide tickets from everyone

Head over to your Dashboard ➞ Panel Configs ➞ Settings ➞ Permission Options ➞ Edit Everyone Roles Opened Permissions

NOTE that @everyone can type aswell if it has permissions to send messages

[clever plover]

nvm i got it

thanks @craggy geyser

[iron night]

Gave +1 Rep to @craggy geyser

[jade topaz]

How to setup

[humble sequoia]

Tags

Tags are used to send a predefined response to your channels using a command. Tags will only respond if the command itself is used, it will not function if you put the tag into a sentence. The prefix is not included.
To create tags, go to: Dashboard > Tags > Create Tag. After creating and naming one, tap on the response button, and you can edit the response.

[rough hawk]

That seems like a login token for Discord.

[unkempt epoch]

Hi

[clever plover]

So it’s confirmed I can make as many panels as I please?

[fallow ingot]

Yes

Check user opened permissions

$help perms

[humble sequoia]

How to set the permissions for tickets

To set a change permissions go to the Dashboard -> Panel Configs -> Settings -> Permission Options

[latent lion]

how do I do this

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here;
You can also check #📂│information for the basic setup;
You can also watch this video tutorial.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[fallow ingot]

[rough hawk]

Setting things up is quite the challenge Haha.
I'm getting the hang of things :D

[fallow ingot]

Yeah but you’ll get used to it and know the features better soon. If you need help feel free to ask :)

[rough hawk]

one question, Can we edit the "welcome" thing? Or even the embed?

i might've scrolled past the options 🤭

Found it

Definitely scrolled past it so many times

[rough hawk]

q: is #📈│reviews just for giving staff 1-5 stars or just general feedback of staff & the bot?

[waxen fjord]

anyone else having any issues with tickets not archiving after closing?

[rough hawk]

did you set a archive category?

[waxen fjord]

https://i.imgur.com/mP0Ugn0.png

yeah, it removes everyones access "closes it" just isnt moving it

[rough hawk]

Do I need to include all the multipanels?

[silent sedge]

Why is premium down again

[astral compass]

Why ticket Tool is off?

[jovial otter]

Ticket tool down

[astral compass]

😴

[frigid walrus]

Eta of when it'll be back up?

[jovial otter]

Mate I need it fast, got a 1600 members server to manage

[royal jewel]

is there a reason why it isn't letting people open tickets to give access to dashboard on certain servers, even when I have admin perms?

[jade topaz]

when active man

[smoky warren]

hmm

im a prem subscriber

[royal jewel]

Ok I figured it out, even the server I own (which has premium) I can’t access db

So it’s not a perms thing it’s a Tickettool thing

[smoky warren]

the whole thing is down mate, it went down last night as well

[royal jewel]

Sadge

[smoky warren]

https://tenor.com/view/crying-boy-walk-away-cry-man-tears-gif-5637398

[slim trout]

bruh you think thats a lot we have a 88k people in our server...

ticket tool is a must

[pulsar ermine]

Is there a possibility to continue managing existing tickets?
I saw there is a replacement bot, but how can it manage the existing tickets?

[wintry jetty]

premium bot is off?

[pale pilot]

Give the other bot a support team role and use commands. Unfortunately the other bot can't use buttons sent by the other bot

[pulsar ermine]

Is there a command to resend the panel?

[pale pilot]

$panel ID and just replace ID with the number of the panel

[pulsar ermine]

Ticket Premium Bot back online? 🤔

[pale pilot]

Looks like it is

[pulsar ermine]

https://picexternal.mpx.wtf/2022/07/10/279a48c08a824369f62810ddc71f693a.png

Also Tickets are working

[pale pilot]

Our dev is on it right now

[pulsar ermine]

❤️

[jade topaz]

yall, where my "Regular" role at 😭

[fallow ingot]

You need to reach a certain level to gain the role automatically

[jade topaz]

I had it tho

[rough hawk]

Q: If the free premium trial runs out, do we lose the custom embeds (ie; when you make a ticket?)

[jade topaz]

When the trial runs out, any premium features will no longer work and you will recieve errors when attempting to use the premium bot. When it runs out, you can buy premium via subscription or move back to the free bot. You could do so by selecting [FREE BOT] in this UI found in SERVER CONFIGS!

[rough hawk]

Aight, good to know :)

[hollow wagon]

Guys

I dont know how to make a role I wish to check my tickets

Can anyone pls help?

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[jade topaz]

I have a problem, the tick does not open for me

I have a problem, the tick does not open for me

[slender minnow]

Hey, can you please check that your (or whoever had taken that screenshot) discord client is updated to the latest version?

[jade topaz]

Ok thx

[slender minnow]

If that doesn't solves the issue (if the client is updated) you can reply again to this message or open a ticket from #🎫│make-a-ticket if i am unavailable
you can also use this channel and wait for someone from the community to help you out

[tender wind]

isn't <@roleid> the command to tag a role?

[slender minnow]

it's <@&id>

$mentions

[humble sequoia]

Mentions

Within all the messages the bot's sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[slender minnow]

other ways of mentioning ^

[tender wind]

fixed it. its actually {@role id/role name}

its been changed as mentioned by the panel on the dashboard

[rustic gale]

<@&id> works too. And it works on Discord itself, and in other bots as well.

Trivia: <@&your server's id> is the everyone role.

[shrewd totem]

Right now any media files in our tickets are not saved in logs. Is there a way to get it so it does? Premium account? Ping me when you reply pls

[rustic gale]

Premium has some media storage (8 mb). Default doesn't have any storage

Recommended: reupload all media to a separate logging channel and copy the links into the ticket before transcripting

[coarse spruce]

Can you remove a role from a ticket?

[rustic gale]

Of course. Use the $remove command

[coarse spruce]

okay thanks

[median grove]

Hey, how can i select where the Tickets gets created 😄

[slender minnow]

if you are talking about categories, then refer the response below

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[slender minnow]

the same is with closed category, just the option you have to look for is right next to it
called Category Closed

[median grove]

Thx ❤️

thank @slender minnow

[iron night]

Gave +1 Rep to @slender minnow

[gusty temple]

Hello! I am unable to find this in the FAQs, wondered if someone could assist 🙂

I would like to limit the number of tickets total, either globally or by panel, rather than limiting the number each user can have. I would like to be able to set up the bot so that it will only allow 3 or 5 tickets total up at a time. Many thanks!

[scenic plinth]

General Options -> Ticket Limit (panel)
Server Configs -> Global Limit (global panel default)

[gusty temple]

So although it doesn't clarify in the dashboard, the FAQs suggest that that feature is also user specific :/

[scenic plinth]

It is user specific yes. I clearly misunderstood if that was what you were trying to get across, apologies.

[gusty temple]

No worries! Any ideas on how to limit all tickets?

[scenic plinth]

Not currently a feature, atleast not automatically, to a sense.

[gusty temple]

Sad times, but thank you anyway

[iron night]

Gave +1 Rep to @scenic plinth

[warm stirrup]

How do I change the language of transcript

[clever plover]

@quasi cliff

Anyone know how I can make sections like this? I think they’re using a bot called helper?

[covert swallow]

Its done through a bot by a different dev

Bots called Sapphire

https://sapph.xyz/

[cobalt hull]

hello, I signed up 2 months ago and saff said a long time ago that I just had to wait to get Portuguese support as I enter.

[gilded verge]

Hey, can you explain your problem with the Ticket Tool bot?

[cobalt hull]

I made my application for staff and they said that I entered and waited 2 months and nothing

[cobalt hull]

Help?

[gilded verge]

This is not something I can help you with. I guess you just have to wait 😐

[cobalt hull]

yes I've been waiting 2 months since they said that and so far nothing friend

[gilded verge]

wait, but how? you are new on this server 😐

I mean how did you apply if you are new to the server? 🤔

[hazy dirge]

Did you complete the phase 2?

Then that’s why you waited for 2 months

They said that there’s a phase 2 if you passed the application

I’m sorry, that’s all I can tell you.

[silk chasm]

You can do it if you've passed the application, which you would have known further back. so if you haven't received anything it's very likely your application got denied.

[fathom bolt]

Is there a way to copy and paste over entire panels to another server?

[humble sequoia]

Config Backup & Restore (Server Owner Only)

Backup and Restore allows you to transfer your premium status, panels, tags, and all settings to a new server.
You can also use it to keep a backup of your settings incase you need to suddenly move servers. We suggest you keep this backup key somewhere safe, incase your server is deleted. You will want to copy the whole key.

First, go to your dashboard, then Server Configs and generate a new backup key by pressing the green button. Now, a key should be generated in the box above. You may need to refresh the page to see this.
Once you have your backup key, navigate to the same page on the new server. Copy the key on the second field.
Now you can choose what you want to copy. Finally, press the green “Restore Configs” button.

[fair hazel]

How do I edit he ticket message?

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Settings -> Panel Options -> Edit Panel Message

[jade topaz]

@fair hazel

[fair hazel]

Im using telephone

[rustic gale]

The site works on phone too.

[cinder zodiac]

Was hoping to get an update on my order not sure if this is where i do so

[rustic gale]

Your order of what?

[cinder zodiac]

A grinder

[tropic laurel]

hi i was just curious on how to change the ticket open names to like a username

so instead of like #ticket-001 it’d be like #flirt

[rustic gale]

This is the wrong server for that, sorry

[rustic gale]

That is a premium feature. It's in Ticket Options in your ticket's settings in the dashboard, but you will have to be a premium subscriber to use it

[tropic laurel]

i have premium

the free trial at least

just not sure what the placeholder is

[rustic gale]

Ah. It's {author}

[tropic laurel]

okok thank you!

[rustic gale]

It might be {author.name} or {author.nickname} though

[last brook]

it has perms such as manage channels & manage messages

this is what it keeps replying with. not specific at all

[gilded verge]

okay, you know what? i make sure these perms can help you. try it 😄
https://cdn.discordapp.com/attachments/979861967936290816/979875252433731605/Ticket_Tool_Discord_role_perms.mp4

[last brook]

I just found out wick bot had stripped the bot of permissions lol, thank you

[iron night]

Gave +1 Rep to @gilded verge

[ripe axle]

hello, help me please

[humble sequoia]

We would love to help you, but if you don't tell us what you need help with we can't help you :(

[ripe axle]

Servers - (server not showing up? try relogging)
It looks like Ticket Tool isn't online or in any servers you have permission to access,Invite Ticket Toolor check it'sstatus

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[covert swallow]

Try this

[ripe axle]

didn't help

[covert swallow]

Have you invited the bot to your server?

[ripe axle]

yes

[covert swallow]

Go to your server and type $level and send a screenshot of the result

[ripe axle]

0

[rustic gale]

Level 0 means you don't have permissions to manage the bot in your server

[ripe axle]

@covert swallow how can i increase the level? @rustic gale

[rustic gale]

You will need to get in touch with the owner or an administrator

and tell them to do this...

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Jul 11, 2022, 1:53 AM

[ripe axle]

Thanks for help

Thanks @rustic gale

[iron night]

Gave +1 Rep to @rustic gale

[tiny osprey]

How do i make a Transcript logs channel????

[rustic gale]

$help transcript

[humble sequoia]

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

[rustic gale]

@tiny osprey There you go

[tiny osprey]

Thanks @rustic gale

[iron night]

Gave +1 Rep to @rustic gale

[rough hawk]

You're right!
I've managed to set things up faster and faster! TYTY ❤️

[swift sapphire]

merhaba

şu 2 gündür size nasıl ulaşabilirim diye uğrasıyorm

kafayı yedim

freespin etkinliğinden bende kazandm ama kontrol ediyorum görüyorum hesabıma aktar a tıklıyorsunuz aktarmıyor

kullanıcı adım okancanaysan

[wanton thicket]

@swift sapphire #💬│gen-chat-multilingual

[devout elm]

So members in my server can see the support team ticket controls. But I can't find the perms I need to change that

[jade topaz]

I got termed and even the server got termed Can I get a backup of pannel?

I had the premium

on the server

[humble sequoia]

━━ moved to ticket ━━

[autumn granite]

Thanks @rustic gale

[iron night]

Gave +1 Rep to @rustic gale

[rustic gale]

Make what channel?

[fickle token]

How to use ticket bot ?

Like you create a ticket and fill the ticket
We have to close it or what ? Help

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here;
You can also check #📂│information for the basic setup;
You can also watch this video tutorial.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[fallow ingot]

No problem 😌

Have you created a panel and sent it?

[swift sapphire]

betmoney

[fallow ingot]

Yeah

So create your panel

[fallow ingot]

Whatever you want to call it

[night wharf]

Help me

[humble sequoia]

We would love to help you, but if you don't tell us what you need help with we can't help you :(

[devout elm]

Does anyone have an answer to this issue?

[fallow ingot]

Edit user closed permissions

$help perms

[humble sequoia]

How to set the permissions for tickets

To set a change permissions go to the Dashboard -> Panel Configs -> Settings -> Permission Options

[fallow ingot]

Go here ^

[devout elm]

I have

Pretty much everything is off

[fallow ingot]

Including read messages?

[devout elm]

Yeah!

[fallow ingot]

no problem

[fallow ingot]

Open a ticket

[devout elm]

Okido

[humble sequoia]

━━ moved to ticket ━━

[meager ibex]

ازاي اشغل بوت التكت

[tardy vale]

Hello

[small smelt]

Hi

[tardy vale]

How can i mention role when i open a ticket

[humble sequoia]

Mentions

Within all the messages the bot's sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[gilded verge]

Put mention in Message Text ^-^

[tardy vale]

Thx

[small smelt]

how to get unlimited ticket tool premium for free

[scenic plinth]

you dont

[shut raft]

dude here isn't google

[small smelt]

hah?

[bright coyote]

i put {@/support} and the other versions as well, however its still not pinging the support role. is there a way to fix this

[covert swallow]

Does the bot have permission to ping that role?

[bright coyote]

i believe so

[covert swallow]

Do me a favour and double check

[serene spade]

Hi guys. I am new on OVR and today i tryied to "play and earn" but...

[humble sequoia]

⚠️ You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[bright coyote]

its seems it was turned off recently as it used to work prior. ty for the help

[iron night]

Gave +1 Rep to @covert swallow

[covert swallow]

No problem!

[humble sequoia]

We would love to help you, but if you don't tell us what you need help with we can't help you :(

⚠️ You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[quasi cliff]

btw it doesn't for me

[next oxide]

is ticket tool now working for anyone else right now still? I cant even create a ticket

[covert swallow]

#📣│bot-news

[jovial mason]

Warning: You don't have permissions to use this.

when i want to make ticket

[quasi cliff]

Did you add some roles to "Allowed roles" or Disabled roles

For the Create Button

[jovial mason]

No

[humble sequoia]

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or reactions.

Selecting a blacklisted role

Go to your Dashboard ➞ Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[quasi cliff]

Check if you added some role to blacklist

[jovial mason]

It's Work Thank you

[iron night]

Gave +1 Rep to @quasi cliff

[heavy lintel]

Can someone pls help? i have the 2 in 1 Park and auto greener but the key is outdated and idk where to go to get it replaced. :/