🆘│community-support

[worn folio]

omg

i thought it was the same bot

[quasi cliff]

yeah, either invite premium bot or continue using free bot with prem features

[worn folio]

IT WORKEDDD

man @quasi cliff thanks bro, i was trying to make it for like 6 hours already

[iron night]

Gave +1 Rep to @quasi cliff

[quasi cliff]

If you require any further information, let me know.

[worn folio]

is there anything I can do to compensate you? or they already paying you hahaha

[quasi cliff]

I'm a volunteer and love using this bot!

[fallow ingot]

:)

[feral mauve]

This is it

[quasi cliff]

Are you finding Global Limit?

[feral mauve]

no

[quasi cliff]

Ohk, how can we help you then?

[feral mauve]

Where can I find him?

[quasi cliff]

Global Limit?

[keen sky]

What does this mean?

[shut bolt]

That's a way to whitelist bots for them to be able to use Ticket Tool commands, any other bot that isn't there wont be listened by our bot

[keen sky]

Alright.

[ionic widget]

my server isn't showing up I've waited for like 20 mins still nothing

[tribal cedar]

Relog the dashboard

[ionic widget]

i did

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[ionic widget]

that worked

thanks

[tribal cedar]

Cool

Anytime

[fair drum]

hey is there a way to reset the ticket count for the bot?

[humble sequoia]

━━ moved to ticket ━━

[odd bear]

Can this bot give roles upon ticket creation? that would be dope

[shut bolt]

Not right now, but it has been a highly requested feature, it may be part of the update our developer is working on!

[spiral aurora]

i don't see the claim button on open tickets. claim setting is set to support. and gave support the roles i have. any ideas?

[shut bolt]

Once you have enabled claiming it will appear on new tickets, note that if you enabled the feature without having an active premium subscription it won't display since this is a feature exclusive for premium servers

[spiral aurora]

yeah, i just got premium today. maybe try turning on/off claim lol?

[shut bolt]

Did you enable the feature or just enabled the button?

[spiral aurora]

where do you enable the feature? only the button is on i think

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming Options.

Note: This is a premium feature

[spiral aurora]

thanks

[shut bolt]

[jade topaz]

Hello How Do We Get This ?

also how do we change ticket names like when someone creates ticket its ticket#<number> i want different tickets with different names

[gilded verge]

Hey, what exactly do you want to get? For example, maybe you mean the first message (where the ping is), maybe you mean embedded content ... Please describe as you can

and as for ticket renaming, this is a premium feature, anyway, this is the answer.:
Dashboard-Panel Configs->Panel Settings->Expand Ticket Options->Ticket Opened channel name-> use {author.name}

[jade topaz]

how can i change the message?

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Settings -> Panel Options -> Edit Panel Message

[slender minnow]

@jade topaz ^

[jade topaz]

thank you

[jade topaz]

im sorry, i cant find settings

[slender minnow]

click on settings

depending on which panel's message you are trying to edit

[jade topaz]

where?

[slender minnow]

depending on the panel, click their respective panel settings
https://i.imgur.com/4I61bTe.png

[jade topaz]

OH

IM SO SORRY! i can be a little uh.. dumb sometimes

[slender minnow]

no worries

[jade topaz]

Anyone know why I am getting the 'This interaction Failed' error msg when I try open any tickets on my server?

[gilded verge]

You have this problem on mobile or desktop?

[jade topaz]

Both

[gilded verge]

oh wait, @pseudo glen is down...

[jade topaz]

Oh it is?

[gilded verge]

yup 🥺

[jade topaz]

Damn EST?

yes ticket bot is offline now

When will this is back up?

[gilded verge]

Hope it gets fixed soon...
It is not known, you have to wait for information from the Staff on channel #📣│bot-news

just wait...

[jade topaz]

TY

[safe light]

does this happen to anyone 2

ive reloaaded, relogged in and still none

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[safe light]

ive done all of these + have perms

[gilded verge]

so you checked all of message?

[safe light]

yeah

[hexed obsidian]

why does my ticket toll not work it is offline

[copper owl]

keep an eye out on #📣│bot-news

Once management figures out what's going on, they'll probably send a message in there

[safe light]

thanks man

[copper owl]

also your issue is most likely due to TT being offline

unless you're using the premium version which in that case, there's something else going on

[glacial tiger]

my Ticket toll is offline as well

[copper owl]

can't do anything about that unfortunately

[safe light]

ic

thanks for the support mate

[hexed obsidian]

now mine is online but tickets do not work

[oblique current]

How do I suggest

[copper owl]

just gotta wait until the right people wake up 🤷‍♂️

[gilded verge]

#🤖│bot-spam and s!suggest

[pseudo pasture]

Hey why is the bot offline in my server?

[muted sierra]

the bot is offline

[grizzled rock]

Ye

It's down I think

[crimson steppe]

same here, i was trying to set it up

[grizzled rock]

Thank God I know this server

I have so many costumers that complaining 😭😭🙏🏻

[pseudo pasture]

Ik

[grizzled rock]

Btw im selling mm2 godly 😎😎

[ivory crystal]

anyone know why my members can't create a ticket ? cause i give them perms

[grizzled rock]

The ticket is down

[charred pasture]

Hi

[charred pasture]

Same

[charred pasture]

Bot is down!

[whole wing]

I cant close and create ticket

[charred pasture]

Bot is down

[whole wing]

he back soon?

[charred pasture]

The bot might come back soon! <33

[muted sierra]

plz fix that

[hallow pelican]

It's back

[whole wing]

Is working

[muted sierra]

yes?

[quasi cliff]

It should take some minutes to load for all the servers. We appreciate your patience!

[jade topaz]

how should we change the ticket name ?

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Settings > Ticket Options. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[gilded verge]

@jade topaz

[dim relic]

.

[rich veldt]

Why does it say invalid form body when I click on a ticket button

[gilded verge]

you're on mobile or desktop?

[rich veldt]

Mobile I don't have a pc

[humble sequoia]

Update your discord App

Buttons are a relatively new addition to discord and don't work with some older versions of the app.

Please verify that you have the latest version of discord, by going to the app or play store.

Discord for the App Store

Discord for the Play Store

[mighty beacon]

hi! help me pls

what it is?

[gilded verge]

run $debug on channel where you want send panel

[humble sequoia]

What permissions should I give to Ticket Tool?

ﾠ
@pseudo glen requires the following permissions:

Add Reactions
Read Channels
Send Messages
Manage Messages
Embed Links
Attach Files
Read History
Manage Roles
Manage Channels

To change the role permissions, you can go to your Discord Server ➞ Server Settings ➞ Roles ➞ @Ticket Tool

To change the channel permissions, you can go to your Channel Settings ➞ Permissions ➞ Ticket Tool
ﾠ

Note:

You can give Ticket Tool Administrative Permissions instead of all the permissions listed above, but it's entirely optional and NOT necessary.

[gilded verge]

btw check

[mighty beacon]

dont work

i give all permission, dont work

[gilded verge]

i recommend these perms, maybe this can help you: https://cdn.discordapp.com/attachments/979861967936290816/979875252433731605/Ticket_Tool_Discord_role_perms.mp4

[mighty beacon]

i give all perms

not work

[gilded verge]

In the channel settings, for the Ticket Tool role add the permissions: View Channel, Send Messages, Read Message History and try again

[mighty beacon]

help pls very important for me

[gilded verge]

i trying my best 🥺

[mighty beacon]

ok

not work

[gilded verge]

hmm, Could you please send the screenshot like below?

[mighty beacon]

im give this perms

ok

this?

[gilded verge]

yup, oh... so we can see problem ^-^
look, on your server is @pseudo glen but in dashboard you choose @humble sequoia so, just invite premium bot and problem can be solved :3

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[mighty beacon]

invite premium bot?

[gilded verge]

there

[mighty beacon]

if so, is it a premium trial period

this important?

[gilded verge]

yes, but the point is that you changed to a premium bot and you did not invite him to the server and therefore you have no response from the bot

[mighty beacon]

aaa ok

[gilded verge]

😄

[mighty beacon]

thanks man

[gilded verge]

you're welcome 😊

[mighty beacon]

work!!

thanks !!

[rugged cave]

hi someone can tell me how I can create other buttons on the tiket menu ? 🙂

[shut oasis]

My tickets

[fallow ingot]

you can do this with multi-panels, more information below:

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

You can also watch this video tutorial.

[fallow ingot]

I’m confused, your tickets what?

[rugged cave]

thx 🙂

[copper gate]

Does it not show your servers in the dasboard if you don't have administrator perms

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[scenic plinth]

Try relogging if you have administrator 🙂

[copper gate]

OK thanks

[edgy cosmos]

Guys can I ask what perfect release do

Cause each time I shoot it's very early

[humble sequoia]

⚠️ You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

⚠️ You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[cobalt totem]

How do i configure the tickets so they open in a certain category?

[quasi cliff]

$help categories

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[quasi cliff]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[quasi cliff]

[cobalt totem]

thank uu

[quasi cliff]

If you require any further information, let me know.

[cobalt totem]

its not working

[quasi cliff]

Did you use a category which has 50 channels already

[cobalt totem]

No.

Its completely seperate from all my other channels

[quasi cliff]

did you save

[cobalt totem]

yes

[quasi cliff]

Is the bot showing any error on ticket creation?

[cobalt totem]

No

[quasi cliff]

🤔is the bot having perms in category to manage channels

[cobalt totem]

yes

[quasi cliff]

So the tickets are going to top channels right?

[cobalt totem]

Yea its going to uncatagorized

[quasi cliff]

Try adding another category along with the current one on dashboard

Like adding up 2 categories in total

[cobalt totem]

its working now

thank u

[quasi cliff]

[drowsy basalt]

how do you edit a ticket tool

like mine already has a message but I want to change it

$help commands

[humble sequoia]

() = optional
[] = required

*================================== Ticket Commands ==================================*

_ _

`$add [User] (channel)`

Description: Adding additional users to a ticket
Aliases: none

`$remove [User] (channel)`

Description: Removing users from a ticket
Aliases: none

`$close`

Description: Closing tickets
Aliases: none

`$open`

Description: Opening closed tickets
Aliases: none

`$delete`

Description: Deleting tickets
Aliases: none

`$rename`

Description: Renaming tickets/channels
Aliases: none

`$transcript (send channel)`

Description: Creating transcripts
Aliases: none

`$new (user) (reason)`

Description: Creating tickets in a monitored channel (when command style is enabled)
Aliases: none

`$claim`

Description: Claiming tickets (when claim is enabled)
Aliases: "unclaim"

_ _

*================================== General Commands ==================================*

_ _

`$help (Help Options)`

Description: Help Command
Aliases: none

`$debug`

Description: Debuging issues with running Ticket Tool
Aliases: none

`$id (@role/@user/#channel/emoji)`

Description: Converting roles, users, channels and emojis to ID
Aliases: "getid"

`$permlevel`

Description: Checking permission level with Ticket Tool
Aliases: "level"

`$ping`

Description: Checking response time with discord api
Aliases: none

`$vote (link | unlink | redeem) (user)`

Description: Earn premium by voting on top.gg or Discord.boats
Aliases: "votes"

[drowsy basalt]

@radiant moss

oh sorry 😦

just dont know how to edit ticket tool stuff

[shut bolt]

You mean the panel message?

[drowsy basalt]

I want to change this message

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customise it head over to your Dashboard ➞ Panel Configs ➞ Settings ➞ Ticket Options ➞ Edit Ticket Message

[shut bolt]

Edit the ticket message following the steps above

[high oyster]

Yes.

[shut bolt]

And you are good to go

[drowsy basalt]

ty!

thanks @shut bolt

[iron night]

Gave +1 Rep to @shut bolt

[drowsy basalt]

w mans

[shut bolt]

[silent plume]

+rep @shut bolt 😄

[iron night]

Gave +1 Rep to @shut bolt

[shut bolt]

[compact harness]

My server where I added the bot is still not showing up

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[gilded verge]

@compact harness, please check

[wind falcon]

Hey I am currently caged on lost island I’m wondering how to make a ticket

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here;
You can also check #📂│information for the basic setup;
You can also watch this video tutorial.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[gilded verge]

Hey @wind falcon, check or go to #📂│information and choose Setup Guide

[valid blade]

I created a transcript log channel and when I tried to have a ticket transcript into that channel it said this.

[gilded verge]

Please make sure the bot has permission to this channel: View Channel, Send Messages, Read Message History

now it is working?

[quasi cliff]

Embed perms too

[gilded verge]

No, not really, because embed is enabled in the role by default 😳

[quasi cliff]

Other perms are enabled too usually then

They left ig

[jade topaz]

How do I view past closed and deleted tickets with ticket tool? Im little lost.

[scenic plinth]

If you have a transcript channel saved, you can get the transcript of the ticket. If it is deleted, you cannot review the ticket unless you saved the transcript. If it is closed, you can simply go to the channel.

[tall dew]

Hello. I have in the dashboard only in the my 1 server, but ticket tool in my 2 servers.

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[tall dew]

ok

thank u

[gilded verge]

welcome 😊

[dawn monolith]

hello

how i add a many of the buttons like the photo ?

[rigid thistle]

s!unfollow

[obtuse kraken]

<:error:865860636084142150> Command not found

There's no command called unfollow.

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

You can also watch this video tutorial.

[gilded verge]

Hey @dawn monolith, so you want multipanels, check

[dawn monolith]

thx

[lean meteor]

hello, when i put role into support team roles, they can see the open ticket but when i close the ticket they cant see it. Any reason for this?

[gilded verge]

Hey, check Permission Options in Panel Settings and choose Support Team Closed Permissions, this can help you:

[lean meteor]

theres are the perms i have on, anything i should turn on or off?

[gilded verge]

if you do not want your support to have access to them after the ticket is closed, change these 3 permissions to X (like in my screenshot)

[dawn monolith]

how i make mention in ticket massage ?

[humble sequoia]

Mentions

Within all the messages the bot's sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[gilded verge]

use variable in Message Text

[dawn monolith]

i want who open the ticket the bot mention it in massage ticket how ?

[gilded verge]

By default you have this (screenshot):
so in that case whoever opens the ticket will be mentioned 😊
Variable: {user}

[dawn monolith]

thx

[humble sequoia]

https://tickettool.xyz/manage-servers

[dire hornet]

i want if some one open a ticket i want the ticket open under the ticket opening room i dont want the ticket been beginning of the server

[gilded verge]

you mean, you want tickets in category, right?

[dire hornet]

yes

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[dire hornet]

thx

[fossil lynx]

hello! ok so basically i want to make a certain role be able to add people into the ticket without giving the role channel perms. how can i do that?

[quasi cliff]

$commandconfigs

[humble sequoia]

Command Configs!

The Command Configs page on your dashboard is where you can enable, disable, and edit permissions for certain commands however you'd like!

Each command has the following things to edit:

Support Team Only: which would only allow users with a Support Team Role to use it
Disabled Channels: which would disable the command in the defined channel(s)
Allowed Roles: which would allow users with the roles defined here to use the command
Disabled Roles: which wouldn't allow users with the roles defined here to use the command

[quasi cliff]

Hey, simply enable "add" command for that particular role

[fossil lynx]

sorry i don't understand.. is that on the dashboard under command configs?

[quasi cliff]

Yup here ^

[fossil lynx]

what is the "add" command?

OH I SEE!

thank you so much!

[quasi cliff]

If you require any further information, let me know.

[fossil lynx]

wait can i do that for only one panel though? cause i have multiple but i only want them to be able to do it in one panel

[quasi cliff]

Do you have same Support Roles for different panels?

[fossil lynx]

no they're different

[quasi cliff]

So simply add those particular roles to Allowed roles

[fossil lynx]

oooh okay!!

thank you so much!

[quasi cliff]

No problem!

[fossil lynx]

so does the allowed channels affect the panels in that channel?

[quasi cliff]

what exactly do u mean?

Suppose you allowed #chat then users can write "$add @quasi cliff #ticket" in chat to get added to ticket iirc

[fossil lynx]

because i see that there are all the channels, even the ones without panels in them (ex: the general chat)

in the allowed channels selection

[quasi cliff]

that's so they can add people to a ticket from another chats

[fossil lynx]

i don't really know how to explain it😭

[quasi cliff]

^

[fossil lynx]

okk, so if i put only one channel in that allowed channels section, then the panel in that channel only will allow the support roles to add someone in the ticket?

^ that might be confusing

[quasi cliff]

I suggest using roles

[quasi cliff]

The allowed channel is not for channel with panel

[fossil lynx]

oh i see

[quasi cliff]

Like you can add #staff-chat to it so your staff can use the staff-chat to use the "add" command

[fossil lynx]

oh i kinda of get it now!

[quasi cliff]

"add" command works without being in ticket too like "$add @quasi cliff #ticket-1234"

[fossil lynx]

oh i get it!!!

[quasi cliff]

Perfect!

[fossil lynx]

thank you so much! i'll let you know if i have any more questions! thank you for your help!

[quasi cliff]

My pleasure

[fossil lynx]

oh wait one more thing! is there anyway you can make the ticket message ping the staff?

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customise it head over to your Dashboard ➞ Panel Configs ➞ Settings ➞ Ticket Options ➞ Edit Ticket Message

[quasi cliff]

$mentions

[humble sequoia]

Mentions

Within all the messages the bot's sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[quasi cliff]

Add the role mention to ticket message in "Message text"

I suggest using <@&RoleID>

[quasi cliff]

[fossil lynx]

okay thank you so much!!!

[quasi cliff]

You're welcome

[foggy lake]

how do you make it so that closed tickets go to a specific category?

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[gilded verge]

close category is in the same place as open category 😊

[foggy lake]

okay thank you!!!

[thorn onyx]

is there a way to make it so that the bot doesn't auto delete the command whenever i use $rename?

[quasi cliff]

No as far as I remember

[frozen ocean]

the bot

my other server wont show up in manage my server

all it shows is 1

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[frozen ocean]

thx

[ebon shell]

Is there a way to custom name my ticket tool? especially if i already have premium ?

[humble sequoia]

Ticket Tool avatar/status Customisation

@pseudo glen is like another discord user; you can't control its avatar icon or status, and we cannot change it for a specific server.

However, on your server, you can change the bot's nickname

[jade topaz]

no puedo haver mi ticke

[torn scarab]

Most of the time when a member opens a ticket in my server after a few mins they cannot see the chat history of the ticket, how can I fix that?

[edgy cosmos]

why when I finish any game in Mt it count as lose

[sudden forge]

Does anyone know how to make new tickets go to a dedicated channel. Whenever someone create a ticket their new ticket pops up at the top of my server

[scenic plinth]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[rapid ingot]

Anyone can't open tickets in my server. How do i fix this?

[humble sequoia]

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or reactions.

Selecting a blacklisted role

Go to your Dashboard ➞ Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[maiden schooner]

Hola alguien habla español?

[scenic plinth]

La forma más fácil en la que puedo ofrecerte apoyo es hacer un ticket español en #🎫│make-a-ticket tanto como me gustaría ayudarte. 🙂

[humble sequoia]

━━ moved to ticket ━━

[shell wind]

Why does it do this I can’t even make a ticket on this server

[humble sequoia]

Update your discord App

Buttons are a relatively new addition to discord and don't work with some older versions of the app.

Please verify that you have the latest version of discord, by going to the app or play store.

Discord for the App Store

Discord for the Play Store

[scenic plinth]

Spamming the button also does not help. \

[shut bolt]

Is the bot still on that server?

Can you please open a ticket so we can take a deeper look into this issue?

[edgy cosmos]

Can anyone please tell me why any game in my team count as a loss even I win

[humble sequoia]

⚠️ You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[civic kettle]

Hi, I am able to turn off admin rights of ticket tool correct?

It will still function properly?

[rapid ingot]

Everyone sees the tickets. How can I fix this? I just want admins to see ticket rooms

[scenic plinth]

As long as you give it the required permissions once you deny ADMINISTRATOR, yes. You can use the command $debug in your server to see the required permissions.

[scenic plinth]

Panel Configs -> Permissions Options -> Everyone Role Opened Permissions -> Read Messages (should be ) -> click save

- Will only take affect for newly created tickets after saving

[rapid ingot]

Thx a lot

[iron night]

Gave +1 Rep to @scenic plinth

[thorn onyx]

hii

is there a way to make it so when a ticket is opened, the bot automatically roles someone to something like, 'client'?

[scenic plinth]

no

[thorn onyx]

do yk any external bots to automate that or no?

[scenic plinth]

I cannot say

[viscid haven]

How do you let people you've chosen (who aren't allowed to see all tickets) not show all tickets to them. So, for example, only the ticket handler is allowed to see and handle the tickets. How can you do that?

[quasi cliff]

$kv

[humble sequoia]

How to hide tickets from everyone

Head over to your Dashboard ➞ Panel Configs ➞ Settings ➞ Permission Options ➞ Edit Everyone Roles Opened Permissions

NOTE that @everyone can type aswell if it has permissions to send messages

[quasi cliff]

You can set perms accordingly

[viscid haven]

thnx i am so looking

Yes look: I have everything turned off but everyone can still enter

[viscid haven]

Can you help me with that?

Because unfortunately it doesn't work.

[quasi cliff]

Left..

[severe vale]

Hy my members can't close a ticket on thier end. I can only close it on my end as the mod. What am I doing wrong?

[quasi cliff]

$buttons

[humble sequoia]

Buttons

The new Discord Buttons allow for a much smoother and convenient experience. They reduce lag and work much better than emojis. With ticket tool you can edit all the buttons however you like! Buttons can show emojis, text and can have 4 different colors.

Where can I edit them?

Dashboard ➞ Panel Configs ➞ Settings ➞ Button Options ➞ Setting

[quasi cliff]

Hey, make sure that "Close Ticket" button doesn't have Support Team only enabled.

[brave pond]

Where do I go to enter what roles can open a ticket?

[shut bolt]

Hey there, by default all roles can open a ticket, do you want to restrict it or are your users having issues with opening tickets?

[brave pond]

Only my support roles are able to open the tickets right now. I want to make it so that more roles can open them

[shut bolt]

Are the rest of users seeing an error?

[brave pond]

Yes

[shut bolt]

Can I have your server's ID?

[brave pond]

Where do I find that?

[shut bolt]

You can run $id

$id

[humble sequoia]

Server id - 509192800865353738

Server id - 509192800865353738

[shut bolt]

That will give you the ID, run it on your server and let me know

[brave pond]

987098303185448970

[shut bolt]

Appreciate it, I'll be back on a second

[shut bolt]

On which panel are you having the issue?

[brave pond]

All of them

[humble sequoia]

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or reactions.

Selecting a blacklisted role

Go to your Dashboard ➞ Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[shut bolt]

You've blacklisted everyone from using the bot

[brave pond]

🤦‍♂️🤦‍♂️I’m an idiot

[shut bolt]

It's alright, happens a lot mate

[brave pond]

Thanks for your help

[shut bolt]

[umbral hare]

What command is it remove and all roles

[quasi cliff]

Bot doesn't add/remove roles

[umbral hare]

No like $removerole /id\

It dont work for me

[quasi cliff]

You wanna add role to ticket?

$add RoleID

[umbral hare]

What bout remove

Alright

[quasi cliff]

$remove RoleID

[solid lake]

How do I set that when a person opens a ticket he gives him a role?

[quasi cliff]

Bot can't add roles as of now

[solid lake]

ok thanks

[quasi cliff]

If you require any further information, let me know.

[thin gull]

Hello i want to know why my bot doesn't register

[gilded verge]

Hey, im not sure what you mean. Can you show screenshot please?

[thin gull]

i just want to ask how i can make this bot work

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here;
You can also check #📂│information for the basic setup;
You can also watch this video tutorial.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[thin gull]

oh ok

[thin gull]

@gilded verge can you help me again? Idk what i have to do now

[humble sequoia]

What permissions should I give to Ticket Tool?

ﾠ
@pseudo glen requires the following permissions:

Add Reactions
Read Channels
Send Messages
Manage Messages
Embed Links
Attach Files
Read History
Manage Roles
Manage Channels

To change the role permissions, you can go to your Discord Server ➞ Server Settings ➞ Roles ➞ @Ticket Tool

To change the channel permissions, you can go to your Channel Settings ➞ Permissions ➞ Ticket Tool
ﾠ

Note:

You can give Ticket Tool Administrative Permissions instead of all the permissions listed above, but it's entirely optional and NOT necessary.

[gilded verge]

@thin gull, Yup, please make sure that the bot has the required permissions as above, and that you have added permissions to the "#tickets" channel: View Channel, Send Messages, Read Message History

[thin gull]

oh ok thanks !

[iron night]

Gave +1 Rep to @gilded verge

[gilded verge]

you're welcome ^-^ , but for future... i recommend these perms, then you can be sure that everything works as it should: https://cdn.discordapp.com/attachments/979861967936290816/979875252433731605/Ticket_Tool_Discord_role_perms.mp4

[thin gull]

okay

:)

[burnt sable]

hi, how can I make custom message efor when someone opens a ticket?

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customise it head over to your Dashboard ➞ Panel Configs ➞ Settings ➞ Ticket Options ➞ Edit Ticket Message

[shut bolt]

Hey there, edit your ticket message as shown above and you are good to go

[carmine nebula]

Olá, como eu faço para criar um ticket em meu server?

[shut bolt]

$helppt setup

[humble sequoia]

Convidando o Ticket Tool

A primeira coisa que você precisa fazer é convidar o bot, o convite pode ser encontrado aqui.
Quando o bot estiver no seu servidor, iremos para o painel e criaremos o painel
Um painel é usado para definir as configurações de cada ticket e as pessoas reagem para criar um ticket.

_ _

_ _

Criando um painel

Para criar um painel, precisaremos ir até as configurações do painel no painel
Uma vez no painel, precisaremos clicar em Criar painel
Digite o nome do painel (preencha as configurações opcionais que você deseja)
Clique em Criar painel e você estará pronto para começar a configurar seu painel.

_ _

_ _

Enviando um painel

Depois de criar um painel no painel, você precisará enviá-lo para um canal usando enviar no painel
Selecione o canal em que você deseja criar seu painel e clique em enviar.
Para outras perguntas, consulte $helppt faq

[shut bolt]

[carmine nebula]

Thx!

:)

[shut bolt]

[carmine nebula]

[spiral aurora]

how do i put a users name on a ticket? something like {user.name} or something

[dark field]

some specific members or a role?

[spiral aurora]

like for ticket name. currently, I just have the ticket # but I'd like to add their username

like Ticket-{user_name}-{count}

[dark field]

ah okay

Ticket Options ->
Ticket Opened Channel name:

open-{ticket.user.name}-{count}

same goes for closed

closed-{ticket.user.name}-{count}

[dark field]

try it

[spiral aurora]

thank you!

[iron night]

Gave +1 Rep to @dark field

[spiral aurora]

@dark field I have multi panels attached together. Is there any way I can get each specific panel name on the ticket?

I tried {panel_name}, but that only takes the name from the main panel.

[dark field]

try to give me an example, so maybe i can understand better and help

[spiral aurora]

like I could have 3 topics - general, spam, dev

general is the main panel - I add spam and dev as multi panels

people open tickets in spam or dev and I don't know which ticket they open first besides reading the message

i then use {panel_name}, but since general is the main panel, all tickets opened in spam or dev still shows "general"

so, I'd like to see ticket-spam-01 or something like that

[dark field]

you go to "spam" panel and change this:

Button Option -> Create Ticket -> Button Text: Spam

• Then Save it
• Now you have the Spam button
• Then go to:

Ticket Options -> Ticket Message -> Edit Ticket Message (click on it)

Message Text:

Hey, this is the Spam Ticket

Embed Description:

"Please wait till someone answer your spam problem"

once you have done all these things, click on save and then send again your General panel in your Text Channel, after that it should everything work for spam

[spiral aurora]

is there any way to do this with a multi panel? ticket-spam-01, ticket-general-01, ticket-dev-01

[dark field]

hmm, let me think 😄

open-{ticket.name}-{count}

put that into Ticket Options ->
Ticket Opened Channel name:

and tell me if it worked

[spiral aurora]

mhh mine just says ticket-ticket-ticketname-001

and i'm using ticket-{ticket.name}-{count}

[dark field]

you tried to open a "spam ticket" or "general ticket"?

[spiral aurora]

tried it on both

[dark field]

and both send like "ticket-ticket-ticketname-001"?

i thought u changed the first one with

open-{ticket.user.name}-{count}

and spam panel with

open-{ticket.name}-{count}

[shut bolt]

{ticket.user.name} is the name of the user who creates the ticket
{ticket.name} is the name of the ticket channel itself

If you want the name of the panel use {panel.name}

[spiral aurora]

i'm trying to see which looks better. so testing multiple options

but yeah, ticket-{ticket.name}-{count} just returns "ticket-ticket-ticketname-001"

[spiral aurora]

thanks. where can I change the ticket channel then? changing this should fix it then

[iron night]

Gave +1 Rep to @shut bolt

[dark field]

oh based on the channel.. lol i didnt know 😄

[shut bolt]

What do you mean by changing the ticket channel?

[dark field]

Categroy Options -> Category open

[shut bolt]

It's alright, saw you were a bit confused so hoped in to help :)

[dark field]

thanks 😄

[iron night]

Gave +1 Rep to @shut bolt

[shut bolt]

here to help

[spiral aurora]

think i got it now. thanks guys!

[dark field]

nice, have fun! 😄
i gotta sleep now..

[unkempt crane]

yo

how can i put more than button

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

You can also watch this video tutorial.

[jolly lichen]

i bought premium but when i try to change the stuff on the pannel it wont work

[humble sequoia]

Solved in another channel.

[tame arrow]

Hey how can i make it like
Delete channel thing should not be allowed for additional roles

[quasi cliff]

Using command or buttons?

[tame arrow]

Button

[quasi cliff]

$buttons

[humble sequoia]

Buttons

The new Discord Buttons allow for a much smoother and convenient experience. They reduce lag and work much better than emojis. With ticket tool you can edit all the buttons however you like! Buttons can show emojis, text and can have 4 different colors.

Where can I edit them?

Dashboard ➞ Panel Configs ➞ Settings ➞ Button Options ➞ Setting

[tame arrow]

Does command exists for deleting the tickey channel?

[quasi cliff]

make the "delete" button as Support team only

[quasi cliff]

it does, if they have permissions to send message in it

[tame arrow]

Oh and what if i add manage channel as x

[quasi cliff]

Depends on your command configs

$commandconfigs

[humble sequoia]

Command Configs!

The Command Configs page on your dashboard is where you can enable, disable, and edit permissions for certain commands however you'd like!

Each command has the following things to edit:

Support Team Only: which would only allow users with a Support Team Role to use it
Disabled Channels: which would disable the command in the defined channel(s)
Allowed Roles: which would allow users with the roles defined here to use the command
Disabled Roles: which wouldn't allow users with the roles defined here to use the command

[tame arrow]

Ok thanks

[quasi cliff]

You can allow/disable for particular roles

[tame arrow]

Thanks @quasi cliff

[iron night]

Gave +1 Rep to @quasi cliff

[tame arrow]

Kk

[quasi cliff]

If you require any further information, let me know.

[tame arrow]

Yes

If i do support team only for close thing so it will automatically disable close confirm right for the role?

@quasi cliff

[quasi cliff]

Close Confirm is "Two Step Close"

[tame arrow]

Yes we have 2 step close settings enabled

[quasi cliff]

Disable if you want to close on just clicking Close Button

[tame arrow]

Or i can just do support team only for that confirm close too??

[quasi cliff]

It will be automatic for that

Only user who clicks "Close" can use "Confirm close"

[tame arrow]

Okk thanks

[craggy geyser]

Not true. There is a separate button option for confirm close.
We use the close ask message on this server to ping the user and ask if they need more. So a support member clicks close, and the user clicks confirm close

[quasi cliff]

Oh, my bad. I thought the one who clicks "Close" can only click "Confirm Close".

[ebon python]

Hey team, any help with moving where the tickets open? I currently have the panel setup in my ticket channel at the bottom of the server - however the tickets open at the top of the server... any help would be appreciated

[quasi cliff]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[quasi cliff]

[ebon python]

legend bro thank you

[iron night]

Gave +1 Rep to @quasi cliff

[humble sequoia]

If Ticket Tool support requested this debug give them this link:
https://discordapp.com/channels/509192800865353738/662692902245498910/990913505697882153

Bot Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

✅ - Read Channels
✅ - Send Messages
✅ - Embed Links
✅ - Attach Files
✅ - Manage Roles
✅ - Manage Channels
✅ - Manage Messages
✅ - Read History

Channel Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

✅ - Read Channels
✅ - Send Messages
✅ - Embed Links
✅ - Attach Files
✅ - Manage Roles
✅ - Manage Channels
✅ - Manage Messages
✅ - Read History

Server Information ឵ ឵឵  ឵ ឵឵  ឵ ឵឵ ឵ ឵឵  ឵ ឵឵

Channel name:
🆘│community-support
Channel ID:
776680605517742090
Channel Count:
188/500
Server name:
Ticket Tool Support
Server ID:
509192800865353738

User Information ឵ ឵឵  ឵ ឵឵  ឵ ឵឵ ឵ ឵឵  ឵ ឵឵

User name:
Traz0xXシ#7680
User ID:
947524158886141982
Permission Level:
0 - User ()

Bot Information ឵ ឵឵  ឵ ឵឵  ឵ ឵឵ ឵ ឵឵  ឵ ឵឵

Prefix:
$
Premium Status:
Lifetime - ["subV2","time"]
Current shard:
1
API Latency:
82

[quasi cliff]

Traz0xXシ#7680, you can try out commands in #🤖│bot-spam

[ebon agate]

Ok

[hybrid ice]

Good morning, i dont know how to give administrator roles to the bot for send the ticket panel to my server
its like blocked
can anyone help me please

[quasi cliff]

What do you mean by blocked?

[hybrid ice]

i cant touch the administrator permision

[quasi cliff]

It means you dont have perms

Also, bot needs the following perms to send Panel:
Add Reactions
Read Channels
Send Messages
Manage Messages
Embed Links
Attach Files
Read History
Manage Roles
Manage Channels

[hybrid ice]

the bot doesnt need the administrator permision?

[quasi cliff]

Nope

it's entirely optional and NOT necessary.

[hybrid ice]

So what could be this error?

[quasi cliff]

can you run $debug in that channel please

oh wait, give "Read message"/"View Channel" and "Send message" perms to bot first

[hybrid ice]

do you mean at server info?

at bot permission info?

[quasi cliff]

Channel permissions

[hybrid ice]

On Discord ot tickettool?

[quasi cliff]

Discord

bot isn't having permissions in the "Support-ticket" channel

[hybrid ice]

DONE!! thank you so much

[iron night]

Gave +1 Rep to @quasi cliff

[hybrid ice]

TYTYTY

[quasi cliff]

If you require any further information, let me know.

[jade topaz]

Çaca

[fiery rampart]

perfix ?

[humble sequoia]

If Ticket Tool support requested this debug give them this link:
https://discordapp.com/channels/509192800865353738/662692902245498910/990959243563794463

Bot Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

✅ - Read Channels
✅ - Send Messages
✅ - Embed Links
✅ - Attach Files
✅ - Manage Roles
✅ - Manage Channels
✅ - Manage Messages
✅ - Read History

Channel Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

✅ - Read Channels
✅ - Send Messages
✅ - Embed Links
✅ - Attach Files
✅ - Manage Roles
✅ - Manage Channels
✅ - Manage Messages
✅ - Read History

Server Information ឵ ឵឵  ឵ ឵឵  ឵ ឵឵ ឵ ឵឵  ឵ ឵឵

Channel name:
🆘│community-support
Channel ID:
776680605517742090
Channel Count:
190/500
Server name:
Ticket Tool Support
Server ID:
509192800865353738

User Information ឵ ឵឵  ឵ ឵឵  ឵ ឵឵ ឵ ឵឵  ឵ ឵឵

User name:
corpy#0001
User ID:
738958834134941797
Permission Level:
0 - User ()

Bot Information ឵ ឵឵  ឵ ឵឵  ឵ ឵឵ ឵ ឵឵  ឵ ឵឵

Prefix:
$
Premium Status:
Lifetime - ["subV2","time"]
Current shard:
1
API Latency:
102

[jade topaz]

How can I make tickets category?

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[jade topaz]

And how can I show some people the tickets?

[slender minnow]

@cedar mason bot commands should be used in #🤖│bot-spam

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[jade topaz]

Thanks

[gilded verge]

These two messages from the bot are the answers to your questions, you're welcome 😊

[jade topaz]

Thanks @slender minnow

[iron night]

Gave +1 Rep to @slender minnow

[gilded verge]

3-5 mins cooldown for using "thanks @user"

[jade topaz]

Ok

[cedar mason]

$rep

!rep

?rep

[gilded verge]

@cedar mason, go to #🤖│bot-spam please

[jade topaz]

Thanks @gilded verge

[iron night]

Gave +1 Rep to @gilded verge

[cedar mason]

Give me rep

[jolly lichen]

is there a way to make it so the ticket is only visible to the person that opened it and the bots

[hearty skiff]

How can I tag the support team when a ticket is opened?

[jolly lichen]

go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this {@Role name}

[hearty skiff]

tysm <3

[fallow ingot]

I’m confused, what do you mean? Like remove staff, administrators? Admins have access regardless of the permissions set in the Dashboard.

[slender minnow]

helped in another channel

[foggy stream]

Can I change the name of a ticket?

[quasi cliff]

Do you mean Panel name?

Click "Settings" --> Rename Panel

[foggy stream]

thx

thx @quasi cliff

[iron night]

Gave +1 Rep to @quasi cliff

[quasi cliff]

If you require any further information, let me know.

[jade topaz]

Hi

Is it possible to change the profile picture of the bot ?

[humble sequoia]

━━ moved to ticket ━━

[dark field]

No, only the Nickname.
You cant change Avatar or Name of Bot

[jade topaz]

is there a way to change the message when someone submits a ticket?

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customise it head over to your Dashboard ➞ Panel Configs ➞ Settings ➞ Ticket Options ➞ Edit Ticket Message

[jade topaz]

Is the panel thing for the free or premium?

[gilded verge]

free 😳

[jade topaz]

Oh I never knew that.

[gilded verge]

multipanels too are free 😊

[jade topaz]

multipanels free?

[gilded verge]

yup: #📣│bot-news message

[jade topaz]

yesssss.

finallyyy.

Hello, I just installed ticket tool into my server, but members cant open ticket, it says this: Warning: You don't have permissions to use this.

[gilded verge]

Hey, please make sure you haven't added the role of a user who wants to open a ticket to the Blacklist Roles (Dashboard->Server Configs)

Also note that this could be due to the roles you have added to the Allowed Roles or the Disabled Roles (Dashboard->Panel Configs->Panel Settings)

[pastel fox]

hello

how can i make the bot transcript in chhannel i choose it and the dashboard is so hard

[jade topaz]

omg i feel so dumb, tysm and sorry 🙏

[gilded verge]

you're welcome 😊

[humble sequoia]

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

[pastel fox]

thx

thanks @gilded verge

[iron night]

Gave +1 Rep to @gilded verge

[gilded verge]

you're welcome 😊

[vestal rivet]

how do allow a role to handle tickets in my server?

[gilded verge]

you mean your moderators, right?
if so, check this:

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[vestal rivet]

yes, thank you so much

[iron night]

Gave +1 Rep to @gilded verge

[gilded verge]

you're welcome 😊

[jade topaz]

How do I invite my Ticket Tool Premium bot to my server once I have activated my 7-day free trial?

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[gilded verge]

check

[jade topaz]

Thanks @gilded verge

[iron night]

Gave +1 Rep to @gilded verge

[gilded verge]

you're welcome 😊

[carmine nebula]

[rain swallow]

how do you make it ping a role

[opaque surge]

Dashboard server not showing

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[quasi cliff]

[opaque surge]

Thanks

[iron night]

Gave +1 Rep to @quasi cliff

[opaque surge]

[quasi cliff]

If you require any further information, let me know.

[restive solar]

Are the message text fields accepting of markup for bold etc?

[quasi cliff]

Yes

[slate bloom]

ur mom

[viral dagger]

If we remove a person from a ticket, can he does another if we delete the other ?

[quasi cliff]

can you explain more?

Like you removed and deleted the ticket?

They should be able to open new

[bitter kindle]

hello guys so i have two panels one for support and one for collab request....my question is how can i rename the collab request tickets so that when ever someone creates tickets it opens channel collab-0001 ?
or is that premium feature

[scenic plinth]

premium feature.... you can use $rename {newname} but to understanding that is not the request you have made

[bitter kindle]

can this be done auto when members create ticket?

[scenic plinth]

yes... it requires premium... as stated

[bitter kindle]

Okay thanks

[slender minnow]

Hey, wdym by send links in tickets?

can you explain

can you head to your respective panel config and under permission enable embed links

that way their links will be embed

if that's what you are referring to

[ebon python]

Hey I’m getting interaction failed when trying to open a ticket. Any ideas?

[gilded verge]

Hey, mobile or desktop?
If mobile:

[humble sequoia]

Update your discord App

Buttons are a relatively new addition to discord and don't work with some older versions of the app.

Please verify that you have the latest version of discord, by going to the app or play store.

Discord for the App Store

Discord for the Play Store

[cosmic hazel]

how to add buttons

@gilded verge

[gilded verge]

I can't help you now, wait for someone else.

[wary thorn]

Guys

This is what happens when I try to open a ticket in my server

What should I do to fix it?

[humble sequoia]

━━ moved to ticket ━━

[mint tundra]

how can i add emoji to the embed message of ticket tool?

[shut bolt]

For a custom emoji, you'll need to use the ID command

$id

[humble sequoia]

<:mike:914179028997505125>

[shut bolt]

This is the text you'll want to use in your embed

[mint tundra]

how about if just a normal emoji

[shut bolt]

Copy and paste

[mint tundra]

thank you!

thanks @shut bolt

[shut bolt]

[iron night]

Gave +1 Rep to @shut bolt

[shut bolt]

Ignore that

lmao

[mint tundra]

whyyy T___T

[shut bolt]

Is the :red_dot: emoji from the same server you are sending the panel?

[mint tundra]

oh no. i thought its a default emoji XD

[mint tundra]

how about mentioning a channel?

[shut bolt]

Oh, that explains it, you'll need to use the ID comamnd

[shut bolt]

$mentions

[humble sequoia]

Mentions

Within all the messages the bot's sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[shut bolt]

The @ isn't needed for channels

[mint tundra]

the custom emoji must be in the same server too for it to work, right?

[shut bolt]

Yes, option 2 is that the bot is in the server the emoji is from and has external emojis permission

[steel cloud]

need help

@shut bolt u able to help?

oh sorry

my bad

[shut bolt]

What's up

[steel cloud]

i need help one how to make multiple ticket pannels for 1 singular message

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

You can also watch this video tutorial.

[shut bolt]

Check this guide

If it isn't clear enough

https://youtu.be/iybEh346Bz4

[steel cloud]

alr

[shut bolt]

Check the video tutorial

[steel cloud]

btw i want the ticket to look like this, multiple pannels for 1 message

[shut bolt]

Yes

[steel cloud]

is this for premium?

[shut bolt]

No

[steel cloud]

cause i havent bought premium, so am i not able to do this?

[shut bolt]

It's not premium

[steel cloud]

alr

[shut bolt]

You'll be able to customize the panel message, as well as the button color and text

The only thing you can't do with the free version is change the emoji

[steel cloud]

alr

[civic wagon]

That can be bypassed pretty easily yk

[random sequoia]

Trying to log in on the website with my discord keeps giving me you need to verify account to do that action. Account has been email and phone number verified since I joined discord 7 years ago pretty frustrating

[shut bolt]

Not sure what you are talking about, but if it's a bug feel free to head over #🎫│make-a-ticket and I'll be glad to check it out with you

[shut bolt]

This is a Discord issue side, sadly we can't bypass Discord's limits of login and adding bots

[civic wagon]

Idk if thats considered a bug but there's a workaround for the global emoji usage without being premium. Should i still make a ticket?

[random sequoia]

Dang heard that I was trying to pull up a ticket that had been closed is there a way to pull up tickets if the server owner didn't make a copy of it

[shut bolt]

I would appreciate that, yeap

[shut bolt]

Sadly not F

[random sequoia]

Okay thank you thank you @umbral storm

[iron night]

Gave +1 Rep to @umbral storm

[civic wagon]

Alr

[quasi cliff]

Didn't you just say that "The only thing you can't do with the free version is change the emoji" 🤔

[shut bolt]

Yeah

He's telling me there's a way to skip it

I want to check which one is it

[quasi cliff]

but it's already free

[shut bolt]

No

Emoji isn't free

[quasi cliff]

oh wait u said "can't"

[shut bolt]

Affirmative

[quasi cliff]

i read it with "can"

my bad

[shut bolt]

It's alright

[quasi cliff]

It's allowing us to actually select an emoji and also says "Reaction Saved" but doesn't really save

[shut bolt]

Yup

[plush reef]

Hey, i want to know, that how can i give permission to a user to write & Message in all closed Tickets ?

@shut bolt

[shut bolt]

$help perms

[humble sequoia]

How to set the permissions for tickets

To set a change permissions go to the Dashboard -> Panel Configs -> Settings -> Permission Options

[shut bolt]

User Closed Permissions section

[shut bolt]

Don't ping us please

[plush reef]

I've added a role & given permission but still the user with role isn't able to see closed Tickets

[jade topaz]

Is there any plans for adding bulk support to the $add command? It'd be really nice to have 👍

[jade topaz]

I'm not sure what library you're using but I know in discord.py you can use members: commands.Greedy[discord.User]

[shut bolt]

Not that I'm aware of rn

[shut bolt]

Discord.js

We received your suggestion

[jade topaz]

Thanks for the response!

thanks @shut bolt

[iron night]

Gave +1 Rep to @shut bolt

[shut bolt]

[burnt sable]

hi! how do I make ticket say a different message other than the def one when someone opens a ticket? (in other word how can I make a custom msg)

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customise it head over to your Dashboard ➞ Panel Configs ➞ Settings ➞ Ticket Options ➞ Edit Ticket Message

[shut bolt]

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here;
You can also check #📂│information for the basic setup;
You can also watch this video tutorial.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[tribal cedar]

@wind compass read this above here

[mortal swallow]

Good evening, before we could personalize the message when someone opened a ticket, now we can't?

[shut bolt]

It's still possible

[mortal swallow]

but I looked in all categories, and the category options, I couldn't find the section to change the message when someone creates a ticket.

i need french support for better help please

[gilded verge]

#🎫│make-a-ticket

[quick sundial]

Hey, it may be the dumb question, but can you tell me if it's possible to send all the tickets in special category? I mean I don't want them to pop up above all channels

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[gilded verge]

Hey, here

[quick sundial]

Oh, thanks ❤️ Much love

[iron night]

Gave +1 Rep to @gilded verge

[gilded verge]

you're welcome 😊

[solid lake]

Why TikTool is offline?

[tulip kite]

Bot is off

[real cobalt]

Hi what happend to the boot

[thin juniper]

Bot offline for yall too?

[mighty epoch]

yeah

[harsh bough]

ليش بوت صار اوفلاين

Why Bot Offline?

[covert swallow]

We are looking into any potential outages

[foggy wadi]

i can't close tickies atm

[covert swallow]

Some shards are down currently, they are slowly recovering and we have alerted the development team

[jade topaz]

is it down for everyone

[vale mesa]

I need some help with this. My global limit is 100 but I cant create another Ticket

[harsh bough]

ok

[dense maple]

yes

[thin hazel]

Yeah I think so

[jade topaz]

re ok

ill pay u guys premium when its fixed

i like the bot

[covert swallow]

Not everyone but about 100 clusters are down so a significant amount of people are impacted

[jade topaz]

it shall be back soon enough

is it cloudflare?

cloudflares having an outage with r2 tokens asw

[covert swallow]

Could be, I havent been informed of a cause yet

[sinful fractal]

السلام عليكم

[jade topaz]

ig we call just cope ?

why my bot are offline ?

how much is premium for this bot?

[regal goblet]

this message is not referring to your global limit, it refers to the panel's limit, head over to the dashboard, then go to the panel you are trying to open, open General Options and edit the ticket limit amount

[jade topaz]

dedicated serbers are down not enough wam

[sinful fractal]

I need help انا احتاج الى مساعده

[dense maple]

البوت مو شغال

انتظر

[covert swallow]

We are unsure at this time and we are looking into it

[jade topaz]

Here to report a minor outage, the free version of Ticket Took is infact offline.

[covert swallow]

Yep we are aware

Josiah is doing a full restart

[jade topaz]

Evident, premium went offline just now aswell.

[civic breach]

Ticket tool off?

[shut bolt]

Hey there!

Our developer is aware of the outage that's going on and is looking into it, a full restart is taking place to solve the issue, thanks for your patience and we apologize for any inconvenience this may cause

[covert swallow]

Restart

[warm stratus]

i was wondering what was going on

[civic breach]

@humble sequoia

[jade topaz]

Hey there! Have the new mods been picked yet?

[shut bolt]

Yup

[jade topaz]

Dang

[median knot]

is premium off line?

[jade topaz]

When the bot gets back online. How do I reset the ticket number from 100 back to 0?

[shut bolt]

Read the pins please

[shut bolt]

Panel Configs, Settings, General Options, Ticket Count, set it to 0, save changes

[jade topaz]

Thank you

[iron night]

Gave +1 Rep to @shut bolt

[shut bolt]

[jade topaz]

Thank you

[warm stratus]

im assuming since premium is back on, normal will come back online soon?

[shut bolt]

Hopefully, yes

The developer is looking into the issue

[warm stratus]

alright thank you

[iron night]

Gave +1 Rep to @shut bolt

[viscid wolf]

I just panic joined this discord and can't be bothered to read anything above this which would possibly totally answer all of my questions but

the bot is down

[shut bolt]

Keep an eye on #📣│bot-news

[verbal trench]

btw, #📣│bot-news "preforming a restart" simple spelling-misstake

[jade topaz]

if i buy it will it work lol

[shut bolt]

Not a big issue

But thanks tho

[jade topaz]

No idea, back online but unaware if it will work or not.

Back offline.

nice

ima buy it if u can with pp

[jade topaz]

u gotta coupon tho?

or anyone got a coupon code xd

Unfortunately not, you can activate your free 7 day trial though!

sadness

thatss weird

[warm stratus]

just be patient, the bot is down

[jade topaz]

Why bot down

[shut bolt]

Read #📣│bot-news or the pinned message

[warped ridge]

Ticket bot dead

[warm stratus]

we know

#📣│bot-news

[warped ridge]

Damn that was dast

[jolly cairn]

I can't access the dashboard

[warm stratus]

the bot is down momentarily, it should be back on soon

[jolly cairn]

damn :I

someone ping me or DM me when its up please

[jade topaz]

GIVE US OUR BOT BACK OR RIOT

[jolly cairn]

RIOT!

AHHHHHHH

[covert swallow]

It will come back soon, please be patient

[jolly cairn]

thats one thing I hate

[jade topaz]

It appears that the bots are online. Enjoy.

[jolly cairn]

when people say be patient

[proper rampart]

PATIENCE IS FOER THE POOR BRING IT BACK

[jolly cairn]

lmao

[covert swallow]

The bot is already coming back online in most servers

[jolly cairn]

let me chack

It only shows up one of my servers

[covert swallow]

Shards are coming back online, it takes time

[jolly cairn]

ok

So it'll take a while to see all of the servers I'm in?

[shut bolt]

Yup

Give it a couple minutes

If not

[jolly cairn]

ok

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[shut bolt]

Try this

[jolly cairn]

didnt work

[jade topaz]

Did already and didn’t work

Some clusters are still down, your dashboard may not be 100% functionable when your cluster is down.

[gentle minnow]

The bot is still offline in my server :/

[covert swallow]

Just wait

It will bee baack soon

[sinful trench]

Thank You

[iron night]

Gave +1 Rep to @covert swallow

[jolly cairn]

still not working

[covert swallow]

Just keep waiting, its a large bot stuff takes time

[jade topaz]

why is the bot offline for me

[jolly cairn]

its offline for everyone

[covert swallow]

#📣│bot-news

[jade topaz]

bruh

[solid lake]

Is it possible to copy the settings of an already waxed ticket without creating a new one and changing it from scratch? Sorry for disturbing

[jade topaz]

People, it takes time to log me in.

its normal

bruh lol

[jade topaz]

I need help!!!!!!!

For my server when people make ticket every one in the server can see it

How do I fix that?!?!?!!??

[shut bolt]

$help perms

[humble sequoia]

How to set the permissions for tickets

To set a change permissions go to the Dashboard -> Panel Configs -> Settings -> Permission Options

[shut bolt]

Check your Everyone Role Opened Permissions

The Read Messages must be set to

[lunar viper]

How do i make it so people need to certain role in order to open a ticket

[shut bolt]

$buttons

[humble sequoia]

Buttons

The new Discord Buttons allow for a much smoother and convenient experience. They reduce lag and work much better than emojis. With ticket tool you can edit all the buttons however you like! Buttons can show emojis, text and can have 4 different colors.

Where can I edit them?

Dashboard ➞ Panel Configs ➞ Settings ➞ Button Options ➞ Setting

[shut bolt]

In the Create Ticket button's settings Disable @everyone and Enable the roles you want that are able to use it

[barren minnow]

i have this and members still cant post links? Members on default cant send links but want them to be able to in tickets

[gilded verge]

Remember that after saving the settings, they work in new tickets.

[barren minnow]

yes a new ticket was made

[gilded verge]

How do you check it? Are you using "View As Role" or an alternative account?

[barren minnow]

alt ofc

[gilded verge]

i'm wondering but i can't think of anything, please wait for someone else 😕

[solid lake]

Hi, can i kindly know how to change the color of the green line?

[gilded verge]

Hey, go to Dashbaord->Panel Configs-Panel Settings->Expand Ticket Options->Edit Ticket Message->Color
there, click on the text and then the color menu will open, so you can choose a color 😊

[untold pewter]

does ticket tool have an auto responder type thing? (not tags)

[gilded verge]

nope

[primal crow]

Please tell me how to create ticket?

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here;
You can also check #📂│information for the basic setup;
You can also watch this video tutorial.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[primal crow]

Add server i click is blank

[slender minnow]

Hey, if you can't see your server in that drop down then it means that you don't have access to any. You require either admin perm or manage server perm to invite the bot. Just to be sure, try entering the server name, if you can't see it then it means that you do not have permission to invite.

[ebon cedar]

Hello I created a ticket but no one sees it except me..what can I do

[scenic plinth]

Well for one you are the person opening it, you can add support roles under the general options of your panel, and click save.

[ebon cedar]

I’ve added supporter role..I mean others in the discord can’t see the ticket to click on ..it’s an empty server from there side

[formal leaf]

if i update the ticket panel message in the dashboard - i have to resend it to the channel, right? it doesnt "edit" live?

[slender minnow]

correct, you will have to resend it

[ebon cedar]

Anyone know how I can make ticket bot visible to members of the discord?

[slender minnow]

Depending on whether you want to make it visible to your server members, or to everyone you can edit the panel ticket permissions accordingly under the permissions category.

Just make sure that your support team and additional roles are added in the panel (under general category) after or before you edit the perms.
These changes will not be applicable for any old open/close ticket.

[ebon cedar]

Thanks ..I’ve done that and it works

Hello sorry to bother u..I noticed that after creating and close a ticket..it disappears from ticket/support channel..I have to send ticket in each time someone wants to create a ticket

A member can only view and create ticket if he/she is online when I sent the ticket ..it doesn’t stay permanently so that when one comes online He/she can create ticket

[hallow lark]

How would we create a ticket for someone as moderators

We don’t want a panel we just want to create them on a case by case basis

Tried the $new command and it doesn’t even respond to me… and the dashboard has all the other commands but $new

[gentle oyster]

just got this bot last night. Right now i am trying to figure out if and how to have the tickets opened and closed channel names be that of the person that created it. Is that possible?

[ebon cedar]

After creating and closing ticket by members ..it automatically disappears from the channel ..and to be able to view ticket.one has to be online when I’m sending in ticket ..what can I do to solve this

[dark field]

did you test this issue on a default channel, which has no changed settings?

[proper mason]

how do we do when a member creates a ticket that his ping directly a mod

[ebon cedar]

Are u referring to me ?

[dark field]

yes

[ebon cedar]

Thank you so much..I unlocked all permissions and it’s visible now ..I will close one after the other

[grave crater]

How do I change the name of a tickettool ticket?

[dark field]

nice! 😄

[jade topaz]

My old acc with ticketool got disabled, how do I transfer?

[high oyster]

$rename

[humble sequoia]

Warning: This channel isn't a ticket

[high oyster]

$transferacc

[humble sequoia]

How do I transfer my premium subscription from one account to another?

First, your subscription is not linked to your Discord account, but rather it is linked to the email that you purchased premium with.
However you will define which Discord account will be able to manage your subscription.

Go manage subscription and sign in using the email you purchased the premium with. Even if your account got disabled or deleted, you should still be able to sign in either way.

Next, head over to Account Details, and change the details there to match your new account details! Now, your subscription should be tied to your new account

See the GIF below the steps:

[high oyster]

@jade topaz Refer to the above

[jade topaz]

Ty @high oyster

[iron night]

Gave +1 Rep to @high oyster

[high oyster]

No problem leave a #📈│reviews lul

[jade topaz]

im unable to close tickets with the command $close and add ect

but ppl are able to open tickets

[high oyster]

Check your bot prefix it might not be $

[jade topaz]

It is we never changed it

[high oyster]

$perms

[humble sequoia]

What permissions should I give to Ticket Tool?

ﾠ
@pseudo glen requires the following permissions:

Add Reactions
Read Channels
Send Messages
Manage Messages
Embed Links
Attach Files
Read History
Manage Roles
Manage Channels

To change the role permissions, you can go to your Discord Server ➞ Server Settings ➞ Roles ➞ @Ticket Tool

To change the channel permissions, you can go to your Channel Settings ➞ Permissions ➞ Ticket Tool
ﾠ

Note:

You can give Ticket Tool Administrative Permissions instead of all the permissions listed above, but it's entirely optional and NOT necessary.

[high oyster]

@jade topaz Read the above

[jade topaz]

Ya I have all that set

[scenic plinth]

The command was set to only your support team being able to use it...

[jade topaz]

I made a ticket in here to try to fix it

[jade topaz]

Support can't even use it

No staff members can

[scenic plinth]

server name?

[jade topaz]

Mikaze studios

[scenic plinth]

So for one your prefix is .

[jade topaz]

How tf did it change

Bc I never did

It worked

-ty @scenic plinth

Ty @scenic plinth

[iron night]

Gave +1 Rep to @scenic plinth

[scenic plinth]

Last sunday would have been so

[jade topaz]

Does it say who changed it

[scenic plinth]

no

well... then again my side is visually glitching... but last sunday sometime it looks like it was.

[jade topaz]

I wanna know who did it I can't find out who bc all my staff said they didn't

[jade topaz]

Is the bot down?

[fast girder]

Trying to add a person to a ticket...getting a bit frustrated with it lol any advice? I'm doing $add [discord name] ? Is that correct?

[gilded verge]

Yup, you can: $add @mention or $add user-id
Example:
$add @gilded verge
$add 334671104704774154

but you have some error, doesn't add a person or something? 😳

[fast girder]

Yea it won't add anyone.. just says missing required options lol

Very frustrating lol

[gilded verge]

oh, you know.... this can help you 😊
https://cdn.discordapp.com/attachments/979861967936290816/979875252433731605/Ticket_Tool_Discord_role_perms.mp4

[fast girder]

That is very small xD can barely see it on my phone haha

[gilded verge]

I'm sorry, then change your permissions in your spare time. Unfortunately, I don't know of any other solution besides this. 🥺

[fast girder]

Thats fine no worries. I figured out how to zoom in by downloading it. I will let you know if it helps out. Thank you so much for your time.

[gilded verge]

oh wait! I think I can even simplify it 😳
In general, in my case it helped to add the Send Text-to-Speech Message permission in Ticket Tool role :>

@fast girder 😳 (sorry for ping)

[fast girder]

I'll try it!

[fast girder]

Unfortunately it doesn't work still :( I've changed the role perms to what is shown above and still the same problem :(

So we can add a role but not a user

[shut bolt]

Feel free to #🎫│make-a-ticket, I'll be glad to further check the issue

[olive bone]

Hola

pregunta se puede blacklistear para q alguien no abra ticket?

[shut bolt]

Hola

[humble sequoia]

Roles de Lista Negra

Cualquier rol que usted asigne a la Blacklist (Lista negra) no podrá usar los comandos o botones del bot.

Seleccionando roles de Lista Negra

Dirígase a su Panel de Control ➞ Server Configs. Allí encontrará la opción de seleccionar roles para restringir con la lista negra.

Nota: No olvide guardar cambios.

[olive bone]

se necesita premium?

[shut bolt]

No

[olive bone]

ok solo para 1 rol?

se le blacklistea?

[shut bolt]

Si

Puedes poner todos los roles que quieras

Pero con uno que tenga ya basta

[olive bone]

pero a una persona no se puede?

[shut bolt]

No, solo por rol se puede

[olive bone]

a ok

necesita blacklistear a una persona que molesta con lo tickets

[latent burrow]

Why invalid from body

[shut bolt]

Outdated mobile app, update your Discord

[wet bone]

Hey, is the ticket tool bot working or not?
I'm kinda confused
Sorry if question kinda dumb

[shut bolt]

The bot is working alright, are you having issues with it?

[wet bone]

Yes

I have it in my server

Some people are reporting it to me

Idk what is up with it

[shut bolt]

What's the server's ID?

[wet bone]

989621537571233882

[shut bolt]

Alright thanks, allow me a second

[wet bone]

Ok

Thank you!

[shut bolt]

What's the issue they are reporting?

[latent burrow]

Version 101.11 its ok?

Discord

[wet bone]

So, whenever somebody tries to make a ticket it doesn't work and instead of making a ticket, it says, "System Failure: Panel "871614867505964058" not found."

[latent burrow]

?

[shut bolt]

No clue, update the app from your application provider or reinstall it

[latent burrow]

Ok

[shut bolt]

Delete that panel and send a new one, that error means that the panel you are trying to use has been deleted

$help panel

[humble sequoia]

Creating a panel

To create a panel we are going to need to head over to the panel configs on the dashboard
Once at the dashboard we will need to click Create Panel
Enter a panel name (Fill in any optional settings you want)
Click Create Panel and your ready to get started with configuring your panel
An example of a creating a panel is shown below.

[wet bone]

Ok, I got it

Thank you!