🆘│community-support

[hallow marlin]

@acoustic pumice

[acoustic pumice]

Hello

[hallow marlin]

what you need help with?

[hazy magnet]

Helloi try to setup a ticket name of people create it how cant i set that (ex: salto#001)

[acoustic pumice]

I need to own the server for me to add the ticket?

?

[hallow marlin]

do you mean: ticket-salto for example

[hazy magnet]

Yeah 🙂

@hallow marlin

[acoustic pumice]

Help?

[hallow marlin]

use ticket-{ticket.user.name}

[hallow marlin]

what do you mean exactly?

[hazy magnet]

Ok where i use this command ?

[acoustic pumice]

If I am the deputy leader of a server, can I add a ticket to the server?

[hallow marlin]

panel Configs - settings - ticket options - ticket opened/closed channel name

[acoustic pumice]

The problem that is only appearing 1 server that I have possession of and what I want is not appearing, add the ticket

[hazy magnet]

@hallow marlin Big thanks body 🙂 !

[iron night]

Gave +1 Rep to @hallow marlin

[hallow marlin]

with pleasure!

[hallow marlin]

it depends on what permissions you have

[acoustic pumice]

I am vice leader

[hallow marlin]

Could you invite the bot?

[acoustic pumice]

I have the bot on the server and the chat |🎟️| ticket

[hallow marlin]

https://tickettool.xyz/manage-servers and relog

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[acoustic pumice]

The server I want is not showing

[hallow marlin]

do you relog?

[acoustic pumice]

Yes

[hallow marlin]

Then you do not have enough permissions

You need one of these 3 things to access the dashboard.

1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

[acoustic pumice]

oh ok :(

[copper owl]

run $level in the server you're trying to see and screenshot what it says

just to verify you don't have any permissions

[hallow marlin]

Good tip for next time, thanks!

[iron night]

Gave +1 Rep to @copper owl

[grim sand]

I notice that when I create a ticket with the basic role on my server, that role does not see its ticket open and as soon as I switch with the administrator role I can see the ticket
it’s a bit silly if a person creates a ticket and I’m the only one who can see it

[copper owl]

You probably configured something wrong then.

How are you testing this exactly?

[torpid mica]

System Failure: Missing Permissions
taking a ticket, this warn comes out. What do i miss?

[copper owl]

you can run $debug and see which permissions are missing

[torpid mica]

Bot Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵
❌ - Read Channels
✅ - Send Messages
✅ - Embed Links
✅ - Attach Files
❌ - Manage Roles
❌ - Manage Channels
❌ - Manage Messages
✅ - Read History

where can i grant those permission?

[copper owl]

that's the issue then.

[copper owl]

Category Settings, Channel Settings and Role Settings

you should probably start with Role settings, and work your way from there

[torpid mica]

okay

[acoustic rock]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[jade topaz]

A Question can i change the Message that would be Send in the Ticket wenn a Ticket has been Opened ???

[hallow marlin]

panel configs - settings - ticket options - Ticket message

[jade topaz]

Thx

Thanks @hallow marlin

[iron night]

Gave +1 Rep to @hallow marlin

[hallow marlin]

you're welcome 🙂

[jade topaz]

🙃

[jade topaz]

I am a littel Lost can you Write me the Command in Chat Please 🥺

[hallow marlin]

@jade topaz follow the steps in this gif, without the role id. then you will get there, too.

[jade topaz]

Please help me

And on Handy 😅🥺

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming Options.

Note: This is a premium feature

[hallow marlin]

@jade topaz check this.

Note: This is a premium feature

[hallow marlin]

well, the same way

[jade topaz]

Oh i dont have Premium

Will it Work than ????

[hallow marlin]

this message was not for you

[jade topaz]

Oh

A nother question can i Ping a Role in the Ticket Message wenn yes How

[humble sequoia]

Pong! Latency is 170ms. API Latency is 81ms [-]

[hallow marlin]

ups

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[jade topaz]

Ok thanks

[west prawn]

Heya, we've been using premium ticket bot for a while, and like 2 days ago or so it stopped properly saving the embeds / pictures etc. in the reports, we have to manually reupload them now (or have em in cache), it used to just work but they seem to be getting deleted from the discord attachments server now

is this a known issue or something that is out of your hands or is there a setting we need to updoot?

[hallow marlin]

same steps, you just have to use {user.id} @jade topaz

[jade topaz]

Ok

@hallow marlin thanks for Helping now all work i wanted

[iron night]

Gave +1 Rep to @hallow marlin

[hallow marlin]

I am glad to hear that! thank you

[iron night]

Gave +1 Rep to @plucky glen

[jade topaz]

Me too 🙃

[craggy geyser]

Known issue. Its because all the messages are saved within discord. Once the channel is deleted, discord remove the image from their cache after some time (max 30 days) which could explain why it worked originally and then stopped. The dev is looking into a way to prevent this though, without leading to a breach of data protection

[west prawn]

Thanks for the quick reply, it's deleting them as soon as the channel is gone now. We used to have them for a while. we close the ticket and others cant see the embeds, sadly.

thanks @craggy geyser since the bot told me to

[iron night]

Gave +1 Rep to @craggy geyser

[craggy geyser]

Could be discord changed something. Which would explain why this is the third instance I have seen of this issue today having never seen anyone mention it before

But the dev has a few ideas, he's just trying to pick the best one to try and implement

[west prawn]

Yeah it started 2 days ago, tbh we havent even run into checking out tickets closed for 30 days. We just noticed as other staffers wanted to help in an issue but we found out in multiple tickets they couldn't view the embeds of the same day. I'm glad the devs have ideas to fix though, our make due copy paste fix will do for now

[drowsy crest]

Thanks @craggy geyser

[iron night]

Gave +1 Rep to @craggy geyser

[drowsy crest]

Thanks @drowsy crest

Bruh

[odd trellis]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[gilded verge]

next time please use #🤖│bot-spam

[odd trellis]

kk

[safe timber]

how do I make a panel

like all the buttons on 1

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple buttons to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.

First, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 25 panels may be combined.

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

Note: This is a premium feature

[loud turtle]

@safe timber

This is just for premium

[safe timber]

I have premium

[loud turtle]

Run $pc in #🤖│bot-spam to make sure

Run the command $pc in #🤖│bot-spam to make sure that you have premium @safe timber

[safe timber]

Ok

[feral locust]

how do i inv the ticket tool premium

[jade topaz]

How do I make a new ticket available to be seen and helped by my moderators without giving them access to everything with the dashboard roles?

[loud turtle]

@feral locust Check your server configs in https://tickettool.xyz. @jade topaz Set as support team role.

[jade topaz]

thanks @loud turtle

[iron night]

Gave +1 Rep to @loud turtle

[jade topaz]

Also is there a way to ping a channel when a ticket is created?

[loud turtle]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[loud turtle]

Right here @jade topaz

[jade topaz]

Thanks

Do I need the ID or will name also work?

[feral locust]

thanks @loud turtle

[iron night]

Gave +1 Rep to @loud turtle

[jade topaz]

I tried the {@Role name} and @{967572942097616986} but you still see the brackets and all of the numbers. Can you please tell me what I did wrong?

[shut bolt]

@ is not needed when using the ID

$mentions

[humble sequoia]

Mentions

Within all the messages the bot's sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[shut bolt]

Should only be {ID}

If the ID is an actual role ID

Should work

[jade topaz]

Ohh Okay

thanks @shut bolt

[iron night]

Gave +1 Rep to @shut bolt

[shut bolt]

If it's not working, then you must have copied another ID

Sure

[jade topaz]

Okay

[flint phoenix]

How do I have the Ticket Tool Bot Ping a Role or Everyone?

[shut bolt]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[rain lotus]

max lvlv for now is 65 or 70 ??

[sonic bridge]

porque ???

[humble sequoia]

⚠️ Você está no lugar errado

Nós oferecemos suporte para o bot de Discord @pseudo glen, então não podemos ajudá-lo com qualquer outro problema que você tenha.

- Certifique-se de entrar em contato com a equipe de suporte apropriada para solucionar seu problema.

Se você não possui nenhuma dúvida sobre o nosso bot de tickets, por favor feche este ticket.

[shut bolt]

I deleted by reaction your ticket @jade topaz, feel free to open a billing one and state you aren't able to do the transfer, the billing team will assist you :)

[pearl totem]

i still cannot take the name pablo seriously, my humor is broken

but thx for the help tho

[fleet lodge]

Hello is there a feature here that will ask a user for their email and name first before creating the ticket?

@shut bolt @upper flower @eager cargo @atomic solstice @radiant moss

[slender minnow]

nope, you can ask them to mention that in the ticket

also #546557408902905896, you shouldnt ping support members for help

[loud turtle]

Yes especially dev

[prime bridge]

Successful kicks: 1
Unsuccessful kicks: 0
Reason: mass ping
Moderator: @eager cargo

[livid remnant]

my server not showing on

dashborad

help

pls

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[hallow marlin]

@livid remnant check this

[livid remnant]

I kick the secerity bot

and show on dashborad

thanks

[jade topaz]

nah its alr i didnt pay for it bc it was jst thro votes

[mental sand]

Why all time when i open Ticket he say to me inavild in another acc this acc 705280359813742696

[humble sequoia]

Update your discord App

Buttons are a relatively new addition to discord and don't work with some older versions of the app.

Please verify that you have the latest version of discord, by going to the app or play store.

Discord for the App Store

Discord for the Play Store

[loud turtle]

@mental sand

[mental sand]

thx

Thx 892253288521682964

[loud turtle]

@loud turtle

[mental sand]

Thx @loud turtle

[iron night]

Gave +1 Rep to @loud turtle

[warm cave]

how do i make it so

a specific role can't create a ticket

[humble sequoia]

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or reactions.

Selecting a blacklisted role

Go to your Dashboard ➞ Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[regal goblet]

@warm cave ^^

[warm cave]

okay ty

[iron night]

Gave +1 Rep to @humble sequoia

[warm cave]

woops

[warm cave]

ty

[regal goblet]

Yw

[lapis pine]

Hi there. My bot doesn't move all my Closed tickets to Closed Category. It worked yesterday when I first started it but now sometimes it moves them and sometimes it leaves them in Open even when the ticket is closed. Open and Closed Category are two different categories

[regal goblet]

does the Closed Category have 50 or near 50 channels?

[lapis pine]

probably yes

[regal goblet]

Due to discord limitations, each category can only have 50 channels

you can assign an overflow category as a workaround

[humble sequoia]

Overflow Categories

Discord only allows to stack up to 50 channels per category, meaning that if you have already 50 tickets in one category, the bot won't be able to place a ticket in that category, for such reason Ticket Tool counts with overflow categories, meaning that if your main category is filled, the bot will go ahead and place the ticket on the next one available, simply choose a second category in the category pickers:

[lapis pine]

if I buy premium will it still be limited since it's discord issue?

[regal goblet]

correct

[lapis pine]

Okay, thanks for overflow hint. I'll take a look at it. Much appreciated

[iron night]

Gave +1 Rep to @regal goblet

[regal goblet]

you are welcome

[thin ridge]

Can one ticket have more than one button

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple buttons to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.

First, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 25 panels may be combined.

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

Note: This is a premium feature

[loud turtle]

Only for premium @thin ridge

[loud turtle]

*Panel

[thin ridge]

I'll give it a try

Thx

[loud turtle]

It's only for premium you know

[jade topaz]

hello, basically, everytime a member makes a ticket only owners can see it but not admins and lower roles in the server can (they're supposed to), we tried everything but it wouldn't work

[hallow marlin]

Have you added the roles in the dashboard at support team roles?

[jade topaz]

I'll ask

give me a minute

[tame ferry]

Are there any plans for offering a coupon in the near future? The last one was a $1 off the first month. Last year you guys did 15% off for Easter

[jade topaz]

i dont think so, how can i add them?

[hallow marlin]

panel configs - (panel) settings - general - Support Team Roles

[jade topaz]

all it says is to create a panel

[loud turtle]

The 2nd option to it

[hallow marlin]

There should be at least 1 panel listed, with which your users open tickets.

[loud turtle]

$help panel

[humble sequoia]

Creating a panel

To create a panel we are going to need to head over to the panel configs on the dashboard
Once at the dashboard we will need to click Create Panel
Enter a panel name (Fill in any optional settings you want)
Click Create Panel and your ready to get started with configuring your panel
An example of a creating a panel is shown below.

[loud turtle]

The 2nd option @jade topaz

[jade topaz]

thank youu

[sullen shard]

Hey! How do i make it so a user can open multiple tickets of the same panel?

[quartz wolf]

so the problem that im having is that when someone opens a ticket, they cannot see it and ive tried to adjust the permissions but then it makes everyone else able to see it as well

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

Note: This is a premium feature

[gilded verge]

@sullen shard Hey, probably you meant

[sullen shard]

Thanks

Thanks @gilded verge

[iron night]

Gave +1 Rep to @gilded verge

[slender minnow]

you probably set the panel wrong

for the ticket owner not to see the ticket content

and then you probably enabled the thingy which makes the tickets public (i don't use it so i dont remember what its called but its right under general iirc)

[thin ridge]

What's the reason

[humble sequoia]

How to disable the premium bot

To disable the premium bot you will have to go to the Dashboard ➞ Server Configs ➞ Premium bot ➞ And on the right-hand side select the primary free bot in the drop down menu.

Premium features will still work on the normal bot.

[radiant moss]

@thin ridge

[vivid urchin]

Is there a way to customize the premium bot?

[fallow ingot]

Not at the moment.

[vivid urchin]

Ok, thank you
I figured I was just missing the setting in the dashboard

[iron night]

Gave +1 Rep to @fallow ingot

[fallow ingot]

anytime

[dreamy shuttle]

https://gyazo.com/cd80c99252e5389e3086d8046a47d53b
how do I make ticket bot have the 3 catagories

[dull crest]

do you guys know if I can add this in a ticket? This is a dyno bot text I have made. Would like to make it its own ticket

[regal goblet]

Multipanel Ticket

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

Note: This is a premium feature

[regal goblet]

you would have to create and edit the panel through Ticket Tool Dashboard

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Settings -> Panel Options -> Edit Panel Message

[dull crest]

hmm yeah but would I be able to add this dyno embed there? in the screenshot I sent it should be able to give roles automatically

[regal goblet]

you can recreate the dyno embed with Ticket Tool dashboard (you would need premium to make it exactly the same), through panel configs, then add the reaction role feature to the ticket tool panel message through Dyno dashboard

if what you want is to add the Open Ticket button to Dyno's embed, then that's not possible, because the bot cant edit another user message

[dull crest]

oh that is smart

[dull crest]

was thinking of this

[dull crest]

thank you @regal goblet

[iron night]

Gave +1 Rep to @regal goblet

[regal goblet]

you are welcome

[dull crest]

and another question: can I display a video in a ticket?

[regal goblet]

I know you can add a GIF to the Ticket Message, but I can't remember right now if a MP4 would work, either way it needs premium as well

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customise it head over to your Dashboard ➞ Panel Configs ➞ Settings ➞ Ticket Options ➞ Edit Ticket Message

[regal goblet]

it would be this option

[humble sequoia]

What are the direct URLs?

A direct access URL is an easy to read URL that users can enter to get to a specific item, document, page, category, or perspective, in which our bot TicketTool can read and get it displayed in your 'Panel Message' or your 'Ticket Message'.

Where can I get them?

The recommended way is to use 'Imgur', you can signup within a few minutes and then upload the image you want, and copy the URL of the uploaded image and paste it into one of the four boxes. There are alternatives to this, such as other image or video storing websites or using 'Open Original' of an image and paste it in (please be aware that if your image is deleted, Discord will automatically delete the link to it in a few days). Please note this requires 'Premium'. Imgur

Apr 27, 2022, 4:52 PM

[dull crest]

got premium

[dull crest]

if somebody knows if I can put a video let me know

[regal goblet]

I just tested it, seems like its not possible

you will need to convert to GIF format

[naive cedar]

why i dont see my server here?

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[regal goblet]

who ghost pinged me 😑

[naive cedar]

me sorry i forget thet we dont need to tag

[regal goblet]

all good

[normal axle]

Hello, I have a premium bot, but it does not send anything to me and does not work

[jade topaz]

is there a way to delete all ticekts?

[mellow pilot]

Where/how i use the transcripted tickets ?

[regal goblet]

you can use $delete

[regal goblet]

when you use $transcript u need to mention a channel to where the transcript will be sent, then click the link that the embed shows and the transcript will open

[jade topaz]

Merhaba

@severe path

[regal goblet]

please dont @ members, what do you need help with?

[jade topaz]

I am Turkish

I'm using google translate

I have a problem

[regal goblet]

/tr How can we help you? @jade topaz

[robust sandal]

Size nasıl yardımcı olabiliriz? @weak wing

English (en) → Turkish (tr)

[jade topaz]

/tr

[robust sandal]

Error while running `tr`

message is a required argument that is missing.

[jade topaz]

@regal goblet

/tr

[robust sandal]

Error while running `tr`

message is a required argument that is missing.

[jade topaz]

tr

[late swan]

how do i set ticket bot up?

[grim sand]

I notice that when I create a ticket with the basic role on my server, this role does not see its ticket open and when I switch to the administrator role I can see the ticket
in fact the tickets are only accessible via an administrator role and I would like to change that so that when someone creates a ticket he can see it
it's a bit silly if someone creates a ticket and I'm the only one who can see it

[regal goblet]

/tr I can't help you if you don't state your issue, to translate to English use /en

[robust sandal]

Sorununuzu belirtmezseniz, İngilizce use /en'e çevirmek için size yardımcı olamam.

English (en) → Turkish (tr)

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here.
You can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[regal goblet]

@late swan ^^

[late swan]

thanks

thanks @regal goblet

[iron night]

Gave +1 Rep to @regal goblet

[jade topaz]

Can't change bot ticket message

The ticket title changes but the message does not.

[regal goblet]

are you using the View as Role Discord feature?

[grim sand]

yes i think

[regal goblet]

/tr I am going to open a Ticket for your case, not to fill the chat with translations, allow me one moment please

[robust sandal]

Durumunuz için bir Bilet açacağım, sohbeti çevirilerle doldurmayacağım, lütfen bir dakika izin verin

English (en) → Turkish (tr)

[humble sequoia]

Using the View as Role feature.

The View as Role discord feature will not work for testing ticket tool. Ticket Tool opens permissions with user permissions & not role permissions.

Apr 27, 2022, 8:07 PM

[regal goblet]

@grim sand ^^

[jade topaz]

Okey

[grim sand]

so who should have what permissions?

[regal goblet]

Since your are using the View as Role Function, you wont be able to see the ticket, have someone else test it without using the View as Role function, maybe an alt account or another member

[grim sand]

ok tkanks

[regal goblet]

let us know if you are still having issues

[grim sand]

okay I'll remember :p

[twilit geode]

how do you make this black bar

[regal goblet]

```
Like thisﾠ

[twilit geode]

booboo

wow

https://tenor.com/view/monkey-clapping-gif-22670879

thanks psyco

[regal goblet]

lol yw

[twilit geode]

thanks @regal goblet

[iron night]

Gave +1 Rep to @regal goblet

[twilit geode]

lol

[twilit geode]

how do you make the bold text bigger

[regal goblet]

thats the title of the embed

[twilit geode]

not the panel name?

[regal goblet]

nope

[twilit geode]

ty

thanks @regal goblet

[iron night]

Gave +1 Rep to @regal goblet

[twilit geode]

but how do i remove the panel name?

i only want the embed title

[regal goblet]

the panel name is not shown anywhere 🤔

[twilit geode]

hm

it shows though

[regal goblet]

"j"?

[twilit geode]

i put j as panel name, because im not allowed to have no panel name

[regal goblet]

whats the name of your server?

[regal goblet]

lol I only wanted the name

[sand crater]

Hey, is there a way to delete the limit of one ticket per person?

[regal goblet]

Adjusting Ticket Limit

https://i.imgur.com/eKhoW4Z.gif

[twilit geode]

.

[coarse aurora]

Hey! Does anyone know if there is a way to make sure a certain role not allowed to be added into a ticket?
Is that possible or no

[twilit geode]

go to your panel and edit the permission options

[copper owl]

can you elaborate a bit on that?

do you mean the $add command?

[twilit geode]

is it possible to hide my panel name and only have an embed title name?

[copper owl]

You could move the "OnlyShills Support" to the title by renaming your panel to it

unless you have premium, which in that case just edit the panel message and remove the {panel_name} from the Author section

[twilit geode]

thanks @copper owl

[iron night]

Gave +1 Rep to @copper owl

[dire matrix]

Hey! Is there any way to avoid mentions on tickets?

[mellow pilot]

yea yea, but when i can "re-create" the ticket with the .txt files ?

[copper owl]

you cant ever avoid mentions. not possible.

[copper owl]

You need to elaborate.

[coarse aurora]

alr I’ll try that ty

[iron night]

Gave +1 Rep to @twilit geode

[coarse aurora]

basically like
i have tickets set up and Everything.
there’s one role in my server where I don’t want it to be able to see the ticket channel (alr got that) or be added to any tickets

is there a way to physically make it so people with that certain role can’t be added to the ticket,

?*

[copper owl]

no, the $add command will be able to add anyone

[coarse aurora]

ohh alr

ty

[copper owl]

the only thing you can do is limit who can use the command

otherwise, if the role doesnt have permissions initially, they wont be able to see the ticket unless added

[coarse aurora]

Ah alr, thank you!

[iron night]

Gave +1 Rep to @copper owl

[copper owl]

Anytime

[mellow pilot]

elaborate the question or elaborate a system to re-create tickets by transcript ?

[vital holly]

when io try to close the ticket i says this:

it has manage channels perms

[humble sequoia]

━━ moved to ticket ━━

[jade topaz]

MY TICKET ISN'T WORK, I NEED TO SET WHAT IN THE TICKET TOOL?

[radiant moss]

What part is not working?

[jade topaz]

I can't add any ticket

[radiant moss]

Sending the panel?

[jade topaz]

?

[radiant moss]

What part are you having issues on

[jade topaz]

I can't add any ticket

[coarse aurora]

question
i might sound dumb rn but
can you edit the thing that says “to create ticket react with 📩”
if so how do I do that (idk if I’m blind or if I can’t see where to edit it while I’m in the panel)

Nvm I got it

[gray schooner]

I have a question, can I make a channel to have closed tickets in, open ticket in and logs? right now they only go to the catagory

[slender minnow]

You can have categories where closed and open tickets go

And a channel where you can send logs and transcripts

[coarse aurora]

Last question
alright so I know you can save transcripts and stuff. But is there a way to make it when a ticket deletes it automatically saves to the transcripts channel? Because it says that it does (I enabled the things that was like save transcript when deleted), but whenever I delete a ticket it never shows up in the transcript channel itself

[gray schooner]

thank you much

[iron night]

Gave +1 Rep to @slender minnow

[slender minnow]

You can enable that from automation category, but it's a premium feature

[coarse aurora]

ohhh alright
Ty

[iron night]

Gave +1 Rep to @slender minnow

[tender tundra]

Uhhh my members keep telling me that the chat keep deleting

[slender minnow]

Wdym by the chat k keeps deleting?

[tender tundra]

They keep saying it keep deleting. It only members problems. Not me or my admin

[nova wharf]

Your members have got access and permission to view it?

[slender minnow]

I doubt its ticket tool if actual messages are beijg deleted. Can you check the audit logs and confirm?

[craggy geyser]

The fact you can see it means the issue isn't messages deleting (as you can't delete only for certain people), but permissions. Your users won't have the read message history perm

$help perms

[humble sequoia]

How to set the permissions for tickets

To set a change permissions go to the Dashboard -> Panel Configs -> Settings -> Permission Options

[jade topaz]

can i pay with btc here for premium

[craggy geyser]

Yep. Open a billing ticket in #🎫│make-a-ticket. There is a min of 3 months ($18)

[runic glacier]

@craggy geyser can u help me with something

This is what happens when I click manage servers

[copper owl]

#546557408902905896

if you want a support members help, #🎫│make-a-ticket

[runic glacier]

Oh ok

[pallid sun]

hey there, when i click to open a ticket it tells me: System Failure: Missing Permissions
how can i fix it?

[slender minnow]

$sf

[humble sequoia]

FAQ: System Failure

- System Failure: @Ticket Tool Missing permission(s): PERMISSION(S)
+ Ticket Tool is missing permissions to work properly, check the mentioned permissions by the bot in the channel, in the category, and in the role. You can use $debug as a help tool.

- System Failure: Panel “XX” not found
+ The panel they are trying to interact with has been deleted.

- Failed: `Invalid Form Body components[X].components[X].emoji.id: Invalid emoji
+ The bot does not have longer access to the emoji (external server) or the emoji has been deleted

- Failed: `Invalid Form Body components[X].components[X]: this is a required field
+ There is a certain necessary field you left blank. You will have to input a valid argument (most likely text) in the required field for ticket tool to continue functioning normally.

- System Failure: allMessages.users.sort is not a function
- System Failure: Unknown Webhook
- System failure: Service unavailable?
- System Failure: Internal Server Error
+ The bot has run into an issue, please try again as these are cases that tend to fail only once, if the problem is persistent, contact our support team

- Warning: Ticket Tool Failed to connect to it's database, please wait or try again.
+ There might be an issue with Ticket Tool, most likely a database issue, you'll have to wait a few minutes before creating another ticket. This is in place to prevent certain bugs to happen with tickets

[slender minnow]

@pallid sun can you check above ^

[raven falcon]

@slender minnow so how do I reslove

[slender minnow]

Is it online?

[raven falcon]

Yes

[slender minnow]

Can you run $debug

[pallid sun]

thanks

already fix it ❤️

just give the bot permission

to role channels and thets it

[raven falcon]

This works on mobile?, how do I $debug

[loud turtle]

Just run $debug in the channel that you chose

[slender minnow]

Just type the text $debug in a channel visible to tickettool

[loud turtle]

What I said

[atomic solstice]

@raven falcon firstly, There is no need to mass ping in #💬│general-chat, it's in the rules that you shouldn't ping support. you can just ask a question in this channel and someone will help you, like ( #24122 and JG101 ) are helping you now. Secondly for just a bit more info what exactly happens when you try to open a ticket in the servers?

do you get and error, or it just lags and doesn't do anything?

[raven falcon]

It doesn't do anything

[atomic solstice]

does it happen in all the servers that you are in and have ticket tool in? Even here?

[raven falcon]

https://discordapp.com/channels/509192800865353738/662692902245498910/969216241866801192

[raven falcon]

Yes it does

[atomic solstice]

Are you on mobile? If yes do you have the most recent version of discord?

[loud turtle]

Thank you for noticing

[raven falcon]

I'm on mobile, give me some minutes to update

[raven falcon]

I've updated, sorry for keeping you

[atomic solstice]

can you try to create a ticket in any of those servers now?

[raven falcon]

Chill, you don't need to reiterate. Moreso not everyone is a dev, your process aren't self-explanatory.

[raven falcon]

Will do so now

[loud turtle]

You have just solved your own problem

[raven falcon]

Thanks, all good. But I did update on 23rd before now though. Many thanks, for seeing me through.

[iron night]

Gave +1 Rep to @atomic solstice

[raven falcon]

Thank you as well

[atomic solstice]

yeah updating helps most of the time on mobile, as discord messes with too many things and screws stuff up somethimes

[raven falcon]

All good 👍

[stone skiff]

Guys check my ticket

😃

[sullen trellis]

Hey fam

I've added ticketing bot to server but when I create ticket as normie I can't see ticket popup

[slender minnow]

did you set up the panel?

[exotic wasp]

Is it possible to remove the 10 sec interval per ticket made in the command style tickets?

[sullen trellis]

yes I have setup panel

[slender minnow]

did you sent the panel in that channe;?

[sullen trellis]

not sure - can you direct me please

[slender minnow]

$panel panel_id you can use this command to send the panel in the channel.
or, you can select the channel from the drop down in the panel config section and select your channel before hitting send

[sullen trellis]

okay I'll give a try

[jade topaz]

Soooo
I keep on getting an "invalid form body" error
I've already updated discord and it still doesn't work

[jade topaz]

hey

i have too many tickets

is there a way to like purge tickets?

[slender minnow]

nope

[slender minnow]

make sure that you're using an upto date discord client

try checking your respective app store

[jade topaz]

can i delete them after about 30 mins of them being opened?

like is there an option

[jade topaz]

$delete all

?

?

[jade topaz]

aren't u the guy from Bitlaw LOL

[slender minnow]

not sure about deleting tickets but you can set it to automatically send transcrtips

btw that is a premium feature

[jade topaz]

i have premium

no prob for me

[tender tundra]

I didn’t change nothing . Since I got that ticket bot and set it up .also I didn’t change nothing from permission oh and I was sleep sorry

[tender tundra]

Everything is on . An I was sleep sorry

[slender minnow]

did this help? @tender tundra

[tender tundra]

Everything been on check . I never mess with it since I got the ticket bot

[copper owl]

doesnt look like ticket tool's deleting any messages.

that screenshot doesnt prove that

[tender tundra]

That what I’m saying l I feel like their discord is mess up . Cuz it been bugs . They both said same same . It was weird

[copper owl]

whatever they're thinking, ticket tool's not deleting any messages from what i can see. Not sure what they're on about though

[tender tundra]

Idk I hope they fix it whatever they talking about. I did test it both accounts of mine . I don’t see it . I believe it was bugs for moment

[tender tundra]

Oh myyyy …

[copper owl]

that's a permission issue..

please send the screenshot they sent.

[tender tundra]

Uh where I see the conversation?

[copper owl]

you just sent a screenshot of the conversation..

[copper owl]

the screenshot they provided, please send it.

[copper owl]

[tender tundra]

I’m lost . I ss the conversation they show me their poof

[copper owl]

and im asking you to send me their proof.

like the literal screenshot they took. Please send that

I cant make out what it says in your screenshot

[tender tundra]

Ohhh cuz I’m on my iPad and the screen it big

[tender tundra]

Does this help ?

[copper owl]

you dont have to ping in every reply 🙂

yes that does help. The only thing I can think of to fix the issue right now would be to turn on preview links.

Found in Text & Images

If this is turned off, people cant see embeds

[tender tundra]

Wait where do I go to first ? I was tryna find it . And I did go to ticket website

[copper owl]

Discord User Settings.

[tender tundra]

What next ? I’m sorry I’m so blind tryna find it lol

[steep fulcrum]

Light mode😭

[tender tundra]

Lol there sun out lol

[copper owl]

this is next.

[tender tundra]

Oh I need to use my pc . BRB

[tender tundra]

It is turn on the whole time . And was I supposed to go by my account not discord server settings?

[jade topaz]

Okay, I don't know if I'm stupid, but how do I prevent the ticket channel from being deleted. I just want it to be stored somewhere where the user cannot see it but admins can

[copper owl]

are you the one experiencing the issue?

if not, then the people who are need to turn it on. not you.

[copper owl]

assign a transcript channel and save the transcripts in there, then delete your tickets

tickets will eventually have to be deleted

[jade topaz]

Gotcha, I'll look into it than! Thank you for your help ^^

[iron night]

Gave +1 Rep to @copper owl

[jade topaz]

Maybe a silly question, but where can I fine the transcript option?

[copper owl]

Logging Options

[jade topaz]

❤️

[tender tundra]

No . The members only is having issues. Not me or my admin

[copper owl]

..

[tender tundra]

I will tell them . Do I said same what u told me ?

[copper owl]

Sure

[tender tundra]

I test it on my other account an I did see it been on . I refresh it . Now it not doing anything

[velvet ferry]

Привет хотел задать вопрос как сделать так чтобы ты создовал тикет и там сразу была определённая роль?

Надеюсь русский вы понимаете

[tender tundra]

He said it been on . So nothing change. Is there something in setting for ticket needs fix ?

[copper owl]

This doesnt seem to be a ticket issue.

if you see the ticket message and the close button then it's an issue from their end

[tender tundra]

I use my backup account and my main account.I do see their problems. The chats will go disappear like I show u the empty chat

[copper owl]

delete and reinstall discord then

this isnt a ticket tool issue from what i know

[tender tundra]

I will try it on my back up account. And go from there

Okay so I did deleted the app and re downloaded app. And redo ticket . Soo it still disappears. If I still on chat not to go anywhere it won’t disappear

[copper owl]

run $debug in the ticket after you open it

and provide the message link it sends

[copper owl]

Provide those permissions in the category the ticket gets opened in

[tender tundra]

Does my backup account use $ or my main account? Once it open

[copper owl]

wdym?

it's a global prefix

anyone uses it

[bitter nimbus]

الو

How do I create the button on the right

@copper owl

[copper owl]

#546557408902905896

[copper owl]

you need premium

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming Options.

Note: This is a premium feature

[copper owl]

Okay open a new ticket and see if the message is in there

[tender tundra]

I did all that and it still disappear.

I’m sorry I’m being so hard on u . But that is what showing and giving me

[copper owl]

from what I can see, the close button is right there

[tender tundra]

Yea but there isn’t no close button

[copper owl]

run debug in this channel then

and check the permissions

[tender tundra]

They can see the open ticket channel only when I pull up debug . It doesn’t disappear. Only In tickets it does disappear

[copper owl]

Im opening a ticket for you one moment

[viscid pivot]

Is the bot down at all right now?

[copper owl]

doesnt seem like it

[viscid pivot]

Ok, thanks!

[copper owl]

any issues you're experiencing?

[viscid pivot]

The bot was being slow for a bit, but it seems to be working again.

[upper flame]

Failed to send panel, Run $debug in the channel to check for errors

plase help

[lucid wolf]

Is anyone else unable to get the bot to respond? The role ticket tool has in my server has administrator permission so I'm not sure why it isn't working

[humble sequoia]

Troubleshooting

If the bot is not working properly, try the following steps:

1. Run the $debug command in your server, to check the permissions of the bot. Send the link you get to us.

2. Check if you have any Blacklisted Roles in your Server Configs. Any roles listed there will not be able to use the bot / create tickets.

3. While you're in your Server Configs , make sure that you don't have the premium bot enabled, without actually having premium or the bot on the server.

These are the most common issues. If your problem still exists, you can go to our Troubleshooting Page for more fixes.

[solid bolt]

I need help guys, I want to close tickets in my server and it says System Failure: Missing Access

[urban kelp]

Hey again, why does Dashboard display “BOT ERROR” when I use Premium Redeem key after some days?

[copper owl]

ID of the server please

[urban kelp]

935800385984151594

[copper owl]

Alrighty, one moment

I don't see the error myself

can you try refreshing the page?

[urban kelp]

I had to re-type $vote redeem and then the BOT ERROR goes

[copper owl]

I think it's because you had the premium bot enabled without premium

[urban kelp]

Yeah tried that, it goes after I get new code, is that something we've to use new code per some days?

[copper owl]

then you redeemed your premium

[urban kelp]

Oh

[copper owl]

it's because you had the prem bot enabled without premium, but when you redeemed and refreshed, it fixed itself

it'll happen when your premium runs out

[urban kelp]

I see, thanks for clarification.

[copper owl]

👍

[worldly sluice]

hi my bot keep saying this

how can i close the ticket

[rocky zealot]

i just subscrip before 6 days ( 23 April) and he's end today ( 29 April ) !!

[jade topaz]

Hi, I need to make sure that one role does not see other people's tickets, but sees its own, and the other role sees all the tickets and can delete them

[copper owl]

you have a ticket opened.

[rocky zealot]

is there any custom bot or not

[copper owl]

Nope. Whitelabels are a planned feature though

[rocky zealot]

ok thanks

[iron night]

Gave +1 Rep to @copper owl

[torpid kraken]

Is it possible to make the bot post announcements?

[copper owl]

With tags? Maybe. Although with tags, you'd need premium to be able to post big announcements.

Otherwise, no

[torpid kraken]

Ok thanks

[copper owl]

No problem

[jade topaz]

Hello! Can you help me?

[humble sequoia]

We would love to help you, but if you don't tell us what you need help with we can't help you :(

[open gorge]

is it possible to do something like this with this bot?

[copper owl]

With premium yes

[open gorge]

Alright, thank you.

[copper owl]

No problem

[open gorge]

Does the free trial for premium actually work?

[copper owl]

You need to elaborate on that question because Im not even sure what you mean by that

[open gorge]

How would i create a multi panel with premium?

[copper owl]

That depends on how many buttons you'd like. If you want 4 buttons, create 4 panels.

Then choose one panel (doesnt matter which one) and press on Settings. Then go to General Options, and attach the rest of the panels there under Attached Panels.

Meaning: If you have Panels A, B, C, D, and you chose panel C to attach the panels in, then you'd attach Panels A, B, and D

hopefully that makes sense

[open gorge]

Thanks

[jade topaz]

The information I change on the panel does not change on the server

@copper owl

[slender minnow]

You need to delete the previous panel and send it again

Alsoz do not ping support members for help.

[jade topaz]

Can I block this message

[craggy geyser]

$epmessage

[humble sequoia]

How can I edit/disable the ephemeral message?

These pop ups can only be seen by the user who triggered a certain action, like creating a ticket. They cannot be edited or disabled, as they are a discord requirement that is set by the developer of any bot. The ephemeral messages can be removed by pressing the little blue Dismiss message text, or by restarting your discord client.

[jade topaz]

okay thank you for help

thank you @craggy geyser

[iron night]

Gave +1 Rep to @craggy geyser

[craggy geyser]

No worries

[worldly sluice]

hi i have an issue with closing ticket

[fair robin]

How do we create multiple options to open a ticket? like this

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

Note: This is a premium feature

[hallow marlin]

@fair robin chech this 🙂

Note: This is a premium feature

[worldly sluice]

hi i have an issue with closing ticket

[fair robin]

I got premium so I should be good, thank you

[iron night]

Gave +1 Rep to @hallow marlin

[hallow marlin]

you're welcome! ^^

[worldly sluice]

hi i have an issue with closing ticket

[fair robin]

It seems like they are not all together they create multiple Tickets

[fair robin]

It's one on top of the other, is there a way to put them all together? Like the picture I previously sent

[hallow marlin]

you have to put the second panel in den first panel in the general option -> Attached Multipanels

[hallow marlin]

check the gif in this message @fair robin

[worldly sluice]

hi can i get some help on this

[night urchin]

Is This The Supporter?

[fair robin]

Thankss! I figured it out

[pale pilot]

@night urchin what do you need?

[pale pilot]

The bot is missing some permissions. Run the $debug command

[foggy moss]

Lukas can you help me, my ticket is en_ticket-38017

[night urchin]

I created, but I tried to create panel. And There didn't have a "create panel" button.

[pale pilot]

Patience

[pale pilot]

On the dashboard?

[night urchin]

Yes

[pale pilot]

Can you send a screenshot?

[night urchin]

Like This

[pale pilot]

And reloading doesn't fix this issue?

[worldly sluice]

https://discordapp.com/channels/509192800865353738/662692902245498910/969559368309817344

can help me see this debug

[pale pilot]

As you can see, the bot is missing some permissions

[worldly sluice]

which permission is needed?

all needed?

even the roles?

[pale pilot]

Yes, because ticket tool needs to add roles to a channel

[night urchin]

I added some roles

but it doesn't work

[worldly sluice]

thank u

it works

[night urchin]

@pale pilot Can You Help Me To Check Whats Going On Here?

||https://tickettool.xyz/dashboard/967040745196380220/panel-configs||

[left compass]

Hello so, i wanna add a specific role called @jade topaz to have full access to ticket bot

aka sees all tickets open and respond to them without having Admin permissions

how do i do that?

[night urchin]

@jade topaz

[teal gorge]

Hi there, the captcha verification interaction failed for me when I tried to join the Stoneworks discord... not sure how to fix that, can't open a ticket

[pale pilot]

...

@teal gorge ticket tool is no capta bot. We are not the Support Server for other servers.
Update your discord application.

[severe path]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[quartz notch]

I reloged twice and my servers not pooping up

[obsidian crest]

How Do I Edit These

[severe path]

do you have enough permissions?

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customise it head over to your Dashboard ➞ Panel Configs ➞ Settings ➞ Ticket Options ➞ Edit Ticket Message

[severe path]

@obsidian crest ^

[obsidian crest]

thx

[iron night]

Gave +1 Rep to @severe path

[obsidian crest]

How Do I Tag SupportTeam

[severe path]

$mentions

[humble sequoia]

Mentions

Within all the messages the bot's sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[slender minnow]

@jade topazrefer above ^

[frozen tangle]

how do i reopen a closed ticket?

[slender minnow]

$reopen if you still have access to that ticket
or you can click the reopen button but again you need access to that ticket

[jade topaz]

Hi does anyone know why when i create a ticket in my server it doesnt respond with a message or have an opt. to cancel the ticket?

[meager cairn]

Hey

If I sent BTC to a address and accidentally close the ticket/order before it gets the confirmation do I still receive the item

[jade topaz]

I moved home and am in a different country than I was in before. I can't configure the proxy. can you help me?

[hot bay]

Hello greetings

I love your project and I would love to share this with you ,I have a team that engage in your community project making messages all round the day. These are professionals and that will help the project grow, keeping the investors and attracting others.

[rustic frigate]

how do you send the money to the addres

[scenic plinth]

Are you talking about premium subscriptions for this bot ( @humble sequoia )?

[scenic plinth]

We can't configure whatever proxy you speak of, if you're being rate limited to the bots sites, we can't exactly do it for you

[deep marten]

is there any way i can change the default ticket name from "Ticket-0001" to something else? like "Report-0001" for example

[copper blade]

hey guys, until recently, ticket bot was responding to $new from a different bot, now it's ignoring it

was anything changed?

[neon lake]

When i create ticket the bot says invaild form body whats the problem ?

[scenic plinth]

You have two options, one being a premium feature.

Since I presume you are a standard user, use the command $rename report 0001 to rename it the exact name.

[scenic plinth]

The bot will not respond to other bots. If for whatever reason you somehow got it to, it isn't intended.

[deep marten]

would i have to do that for every ticket?

[scenic plinth]

Yes.

[copper blade]

i fixed it, i just added the bot id to the allowed bots server config option ;o

must be a new thing it wasn't there before afaik

[deep marten]

i'm assuming if i had the premium bot i wouldn't have to do it for every ticket, if that's the case where can i know more about the premium bot

[scenic plinth]

Update your discord client, if it is updated, uninstall and reinstall the app or client you use for discord.

[scenic plinth]

As in perks, features, or subscriptions?

[hot bay]

Guys who can I send my proposal to

[deep marten]

subscriptions, but just to confirm the premium bot has a auto ticket renaming feature right?

[scenic plinth]

I do not know what you mean about a proposal, I am sure it however does not relate to the bot, so please make sure you are in the right server., or the right place.

[scenic gale]

how long does it take for my payment to be confirmed and i get the login

[indigo wolf]

when someone makes a ticket how do I change the location on where its made?

[scenic plinth]

It isn't "auto rename", but it is a feature meaning whatever you place in the correct field, it will open it as that name.

In simpler terms, if I wanted the ticket to be opened and named "report-{ticket number}", it would open as that, although you would have to rename it manually if you wanted to change it during the course of a ticket being opened.

[rustic frigate]

Ive already have a ticket but it tell me to send the money to the address how do you do that

[deep marten]

oh i understand now, thank you

[iron night]

Gave +1 Rep to @scenic plinth

[scenic plinth]

Are you sure you are purchasing a Ticket Tool subscription? They are "already confirmed", if you have issues with purchasing, please make a billing ticket. If you have purchased it and want to enable the subscription, let us know!

[scenic gale]

ive bought a program and it says it will take 3 confirmations

do u know how long it would take

[scenic plinth]

Can you show me what you mean?

[indigo wolf]

someone help please

when someone makes a ticket how do I change the location on where its made?

[rustic frigate]

im completly stuck

[scenic plinth]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[indigo wolf]

tysm

[scenic plinth]

Are you sure this is a ticket tool purchase? This looks as if you are purchasing something from someone else that uses the bot, unless you can provide more detail.

[scenic plinth]

We would love to help you, but we cannot help you if you do not explain your issues!

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[jade topaz]

can someone PLEASE tell me how to delete tickets automatically after about 1h

i have too many tickets

and i don't wanna manually delete them all the time

[copper owl]

That isnt a thing as of currently

[jade topaz]

Is there a bot or something to do it

PLEASE

TO DELETE CHANNELS AFTER 1H

[copper owl]

I dont know of any

[calm lodge]

i sent 28$ and im not getting anything

i want a refund or the thing

i sent 28$ cuz on sale

[copper owl]

we didnt have a sale

and none of our premium plans cost $28

you're not in the right server

[wide storm]

bro no way

i got scammed too!

its not the ticket bots fault, the guy was just scamming

[calm lodge]

bro

really

i want a refund

but

cant we sue this

[wide storm]

no? 🤣

[calm lodge]

y bro

[wide storm]

you sent in crypto I got scammed too

this is just a ticket bot lol

they have nothing to do with it

[calm lodge]

im just trying to get any support

they blocked me or something

[wide storm]

you cant

no you cant dm him

hes scammning bro

[calm lodge]

ik

[wide storm]

nothing you can do

[calm lodge]

really

[wide storm]

rip

yup

[calm lodge]

ur kiddng

thats all i had

[wide storm]

nope

i got scammed too

[calm lodge]

but

thats not all u have

probably

im left with nothing now

[wide storm]

how td would you know? 💀

welp

[calm lodge]

nah just gessing

[wide storm]

shouldnt risk money you cant afford to lose

[calm lodge]

thas sad

bt

[wide storm]

yup

now you know

[calm lodge]

if it work wouldve been to good

[wide storm]

fr

[calm lodge]

wow

but like

i used to be able to talk with someone

[wide storm]

dude

cap

[calm lodge]

no

look

[wide storm]

the server was muted

dude

the ticket people have nothing to do with this

when you open a ticket it doesnt go to these peopl

it goes to the owner of the server

who is a scammer

[calm lodge]

ikik

but

before u said we cant talk to them

but

i talked to one

cant anymore

he was like, this not a scam... etc

[wide storm]

you got scammed

[calm lodge]

ye

[wide storm]

cant do anything about it

give up

lol

[calm lodge]

idiots bro

[gilded verge]

I don't understand. If your case does not concern the Ticket Tool bot, why are you writing about it here? 😐

[wide storm]

fr

[calm lodge]

i thought it did before

my bad

[quartz notch]

Wdym

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[gilded verge]

@quartz notch

[wind blade]

anyone else have problems with their server popping in the dashboard up after inviting the bot?

[wind blade]

not even this is working

[gilded verge]

in that case, it is worth trying to re-invite bot to the server again and if it does not help, try it from a different browser 😕

[solid stream]

This in an issue with my dashboard and it's cache after logging you.

You need to logout and log back in.

so it pulls the new server list from discord.

[jade topaz]

I've noticed that I can't access images in ticket logs from various servers I mod in

[wicked fjord]

What do you mean?

[jade topaz]

كيف احذف كل التكتات ؟

[wicked fjord]

هل تسأل كيف تحذف التذكرة؟

[jade topaz]

التذاكر كلها @wicked fjord

I’ll go through the direct transcript and click “attachment” but all I see is “AccessDeniedAccess denied.Anonymous caller does not have storage.objects.get access to the Google Cloud Storage object.” Even if the ticket was closed just moments before

جميع التذاكر

[wicked fjord]

يمكنك أن تفعل ما يقرب من دولار لإغلاق التذكرة

[jade topaz]

ما هو الامر ؟

[wicked fjord]

أنا أستخدم مترجمًا ولا أزال. ماذا قلت؟

[jade topaz]

امر حذف جميع التذاكر

[jade topaz]

@Banna81#٠٥٩٦

[jade topaz]

للأسف مافيه آمر يحذف التيكيتات مجموعه وحده، استخدم على كل تيكت $delete .

اوك شكرا @jade topaz

العفو

[torpid kraken]

Is it possible to restrict tags to a certain role instead of restricting it to all admin?

[shut bolt]

Not as of now, but it has been suggested and may be implemented on the next update!

[torpid kraken]

Thanks

[shut bolt]

Sure

[feral drift]

good evening, i have invited ticket tool to server , but its not showing as a server in my dashboard that i can manage, can help me resolve this

nevermind relogged and its up there now! thanks 😄

[warm topaz]

how to limit user in a ticket?

limit role

[still summit]

Hi

i need help

[jade topaz]

How can we help mr.tae? 🥺

[still summit]

ok so

i wanna make a ticket panel in a server im mod in

but my lvl is 0

how to increase it

[jade topaz]

@warm topaz

[still summit]

how do i increase my lvl

??

[jade topaz]

@still summit check this levels.

[still summit]

okk

[muted pumice]

"failed to send panel, rune $debug in the channel to check for errors
How do I fix this?
nothings working for me when i type it.

[humble sequoia]

What permissions should I give to Ticket Tool?

ﾠ
@pseudo glen requires the following permissions:

Add Reactions
Read Channels
Send Messages
Manage Messages
Embed Links
Attach Files
Read History
Manage Roles
Manage Channels

To change the role permissions, you can go to your Discord Server ➞ Server Settings ➞ Roles ➞ @Ticket Tool

To change the channel permissions, you can go to your Channel Settings ➞ Permissions ➞ Ticket Tool
ﾠ

Note:

You can give Ticket Tool Administrative Permissions instead of all the permissions listed above, but it's entirely optional and NOT necessary.

[gilded verge]

@muted pumice, please make sure the bot has all permissions and use the $debug command on the channel you want to send the panel to

[wheat torrent]

Hello everyone

Can i ask about how to get &claim button by voting?

[muted pumice]

@gilded verge i'm typing that in my channel, and i'm getting 0 response

[gilded verge]

are you sure the bot has all required permissions?

[loud turtle]

What bot are you using @muted pumice ?

[wheat torrent]

?

[gilded verge]

please wait for answer

[muted pumice]

https://gyazo.com/f7d7b54cca99571a9ce008cf50ea5e0f

[wheat torrent]

I’m waiting

[muted pumice]

@gilded verge

It has all perms

i accidently deleted the ticket tool bot, now it won't even run $help ?

[gilded verge]

JG101 has right, please check if you have the correct bot selected on the server

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[loud turtle]

In your case. Choose Ticket tool #4843

Thought it might help

[gilded verge]

Hey, first you collect the desired number of votes (minimum 6), then on the channel you use the command $vote redeem and the Ticket Tool bot in a private message sends you a code to premium. You paste this code by going to Dashboard and then clicking Redeem Premium.

[muted pumice]

Tyty ❤️

[wheat torrent]

But how I will get 6 votes ?

[gilded verge]

then please go to #🤖│bot-spam and use $vote command

[wheat torrent]

Then ?

What is the next step

[gilded verge]

you have to vote on Top.gg site and BotsForDiscord

[wheat torrent]

Everyday?

[gilded verge]

you can every 12 hours

[wheat torrent]

Ok I can tell someone to help me ?

So I can get 2 votes every 12 hours?

[loud turtle]

True

[wheat torrent]

Also after I get the 6 votes how many days the premium bot will be with me ?

[loud turtle]

3 days

[wheat torrent]

Ok but how

[gilded verge]

yep but if you want someone to vote for you, they must first use the command $vote link (@user or userId) and then let them vote

[loud turtle]

Vote on the following links after running $vote

[wheat torrent]

Oh ok

Ow another question please

When I join the link

It’s not showing me the vote button

[loud turtle]

You logged in?

[wheat torrent]

Yea

Wait I get it now

Ok thx for helping both of you🤍

Thanks @loud turtle

[iron night]

Gave +1 Rep to @loud turtle

[wheat torrent]

Thx @gilded verge

Thanks @gilded verge

[gilded verge]

10 min cooldown

[wheat torrent]

[wheat torrent]

Oh ok I’ll wait 10 min

Np

Another question please

How can I know how many votes I have. 😅

[gilded verge]

ooh... just use $vote

[wheat torrent]

Why I have 0 votes 🤓

I just vote using the 2 links

[gilded verge]

ehm.. you made a mistake ... (probably)

before I meant, for others to connect voices with you, not you with someone else.
from what I noticed, you connected them with the user 941718521887473765 (Better#5859)
that is, he gets your votes to his account and only he can collect them

<Linked Votes>

[gilded verge]

I hope I have explained it properly

[remote spoke]

hello, is there anyway to do a ticket ban?

[gilded verge]

hi, huh? what you mean?

[remote spoke]

like if we gave the role "ticket ban" to someone, they can't open ticket, or is it easier to just change perms in the channel?

[gilded verge]

ooo, ofc we can, please go to Dashboard and Server Configs

[remote spoke]

ah, found it thank you

[iron night]

Gave +1 Rep to @gilded verge

[wheat torrent]

So how can I fix it ? 😅

[gilded verge]

Unfortunately, you will not regain the votes cast, but you can disconnect your votes, then use command $vote unlink 941718521887473765 in channel #🤖│bot-spam
upon disconnection, future votes will be assigned to you

[wheat torrent]

Oh ok

Ok another question

If I told for someone to someone to write

**$vote link @wheat torrent **

And he vote for the bot using the two links

I will get the votes ?

[gilded verge]

*sorry, my mistake, you don't have to enter id to disconnect, only $vote unlink

[gilded verge]

yeap

[wheat torrent]

Oh no

Nice

[gilded verge]

but first they need connect, this is important

[wheat torrent]

So if they do $vote (my id) and they vote now I will get the votes

[gilded verge]

yeap ^-^

[wheat torrent]

Connect using $vote link id

Right ?

[jade topaz]

Anyone know how to set up the ticket tool

[gilded verge]

yes i meant that, id or mention user

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here.
You can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[gilded verge]

@jade topaz

[wheat torrent]

Ok bro

Thx

Thanks @gilded verge

[iron night]

Gave +1 Rep to @gilded verge

[jade topaz]

I only ask because I don't know if I did this right

[gilded verge]

if you don't have any problems then you probably did a good job of configuring it

[dreamy bridge]

can someone help me?

i invited the bot to my server and it says he joined but in the website it doesnt show my server when i click manage servers

[jade topaz]

Can I have someone test really quick, because I want to see if it works for other people

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[gilded verge]

@dreamy bridge

[gilded verge]

It would be better if you used your test account for this. Then you will be sure that everything works the way you want.

[dreamy bridge]

thank you! it works now

[hardy flume]

why?

why is ths not working?

[humble sequoia]

How to disable the premium bot

To disable the premium bot you will have to go to the Dashboard ➞ Server Configs ➞ Premium bot ➞ And on the right-hand side select the primary free bot in the drop down menu.

Premium features will still work on the normal bot.

[gilded verge]

@hardy flume

[hardy flume]

ty!

[cosmic hollow]

H

[potent shell]

hi i need help

i was editing in tickettool and suddenly i got error 1015

The owner of this website (tickettool.xyz) has banned you temporarily from accessing this website.

what??? this has never happen before, what do i do?

[hasty moth]

How can i customize the embed in the panel?

alr nvm this bot is ass

[serene plank]

I need help 😭 basically my server doesnt load when i try to make a ticket thing

[naive granite]

Hi

[night urchin]

@iron night

[jade topaz]

How do I prevent a member from creating a ticket such as a blacklist?

[plain needle]

Recently tickets I have been saving transcripts for have been coming up as "Invalid Request" when I try to open them. It has never happened before but now it seems to happen on like 50% of tickets I do

[lilac girder]

do you mean your server doesn't show up in your dashboard?

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[lilac girder]

try this

[jade topaz]

Hi I have a question, once someone creates a ticket its telling some mods they dont have access to that channel. I made it to so where they are support

[light cedar]

how do i fix this

i m waiting a long long time

and it wont create anything

[humble sequoia]

━━ moved to ticket ━━

[still pine]

so if I used a ticket and paid for it but accidently closed the ticket can i open back up the ticket

[copper owl]

you need to elaborate on this

to answer the question, no you cannot reopen a closed ticket unless you have access to the reopen button

but you can open another ticket

[still pine]

thank you

[jade topaz]

How do I make it so that members cannot close their own tickets

And only so that mods/support/me can

Think I figured it out

[hexed marlin]

where do i make a ticket to report a bug

[copper owl]

#🎫│make-a-ticket open a ticket for the language you prefer.

we dont really have a "bugs" ticket because they rarely happen.

[hexed marlin]

well the clays dont work

[copper owl]

didnt you open a ticket already about this

no you actually still have the ticket opened

and you were told already that this is the wrong server

[hexed marlin]

ye but i have no idea what it means by wrong place

[spring saddle]

How to add ticket tool in a channel?

[copper owl]

it means this is not the right place

there's not really another way of saying that.. you're just not in the correct place to report this issue

[hexed marlin]

well isnt this place where u report stuff

[copper owl]

No

[hexed marlin]

idk where else

[copper owl]

well it isnt here