🆘│community-support

[iron night]

Gave +1 Rep to @loud turtle

[jade raft]

I don't know if I have done something wrong. But I change support role of a ticket and now I can't create a ticket as it says "invalid form body" I don't know what that it.
Help please?

[humble sequoia]

Update your discord App

Buttons are a relatively new addition to discord and don't work with some older versions of the app.

Please verify that you have the latest version of discord, by going to the app or play store.

Discord for the App Store

Discord for the Play Store

[jade raft]

Thank you.

[fiery wind]

Is there any way to export ticket tool information to something like… google sheets?

Or just get statistics in general on who is doing a lot of tickets etc

[slim dew]

Hello! Ive followed all the steps to adding the bot, however, it still doesnt show my server on the dashboard. Ive tried relogging multiple times and it still wont work. how can i fix this?

[frigid idol]

Have you tried logging out and back in again on the website?

[slim dew]

yes multiple times, even closing my browser and restarting over

[simple badge]

oh this might be the channel for my question 🙂 Id just love an answer if sth like this is possible or not: so I had the genius idea of telling people "we will close this ticket now, if you want to reopen it because you need additional support, please react to this message with emoji XYZ and we will reopen it, otherwise it will be deleted in 24 hours" - turns out people cant react in closed tickets. Can I somehow configure this? 🤔

[frigid idol]

What does the status say when you click that link?

[slim dew]

all green no outage

i can try to kick it and reinvite i didnt think of that earlier XD

[frigid idol]

Let me know if that works for you

[frigid idol]

Have you set the button options for the reopen ticket?

[simple badge]

I am in the bot dashboard right now but I am not sure I am following you 🤔

[frigid idol]

$buttons

[humble sequoia]

Buttons

The new Discord Buttons allow for a much smoother and convenient experience. They reduce lag and work much better than emojis. With ticket tool you can edit all the buttons however you like! Buttons can show emojis, text and can have 4 different colors.

Where can I edit them?

Dashboard ➞ Panel Configs ➞ Settings ➞ Button Options ➞ Setting

[frigid idol]

You need to add the discord role to make it possible. Let me know if that works for you ^^

[simple badge]

did I overthink this? any of our users should actually be able to reopen the ticket just by clicking the default button shouldnt they? as its not configured as "team only"

[fervent compass]

Is there a way to get Premium Ticket Tool for free?

[frigid idol]

If you want every role on your discord to re-open a ticket, the roles should be added there

[frigid idol]

No

[simple badge]

theres no specific bot role for "ticket creator" right? so I just add the everyone role to the reopen button

[craggy geyser]

Technically yes. Voting

[craggy geyser]

Is the issue that the creator doesn't see the ticket once closed? I don't think the button is the issue here but rather closed ticket perms

[vivid dune]

hey

#💬│general-chat

[craggy geyser]

Have some patience. Read the embed at the top, it can take 24-48 hours to get a reply, but typically it's less. We have multiple open tickets and I'm working my way through them

[simple badge]

I jsut want them to put an emoji to the last message I sent in the ticket if they want it reopened 🙂 but shouldnt it be this setting?

if I activate "add reactions" here, then I should get what I want, no?

[craggy geyser]

Should be able to yes. Might need to put read messages as a tick if that doesn't work

[simple badge]

trying now - I need a second discord account 😄

hard to find test bunnies all the time

[craggy geyser]

If you want to create a ticket here, you can send an invite there and I can help test. I bypass button restrictions but I won't bypass the perms so can see if I can react

[simple badge]

I wil try to force someone from our server to do it 😄 dont want to stress you too much 🙂

[unkempt needle]

السلام عليكم

احتاج الى مساعدة

هل يمكنكم مساعدتي

[robust sandal]

Swift

Peace be upon you

Arabic (ar) → English (en)

[robust sandal]

Swift

I need help.

Arabic (ar) → English (en)

[robust sandal]

Swift

Can you help me?

Arabic (ar) → English (en)

[craggy geyser]

$articket

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[shell hatch]

Hello

[quick bone]

hello

just state your issue please

[loud turtle]

About you question...

$help panel

[humble sequoia]

Creating a panel

To create a panel we are going to need to head over to the panel configs on the dashboard
Once at the dashboard we will need to click Create Panel
Enter a panel name (Fill in any optional settings you want)
Click Create Panel and your ready to get started with configuring your panel
An example of a creating a panel is shown below.

[loud turtle]

Here is the answer

[quick bone]

how'd you get it so fast?

[loud turtle]

I've been here very long. I know the bot

[quick bone]

damn

[loud turtle]

Just waiting on proficient

[formal slate]

شباب

[robust sandal]

JG101

Guys

Arabic (ar) → English (en)

ماذا تحتاج

English (en) → Arabic (ar)

[loud turtle]

ماذا تحتاج

[formal slate]

كيف اجعل الادارة تاتيها @ عندما يقوم احد بفتح تكت

How I do the sttaf get

@ when someone open a ticket

[loud turtle]

Do {@mention}

[robust sandal]

من {@mention}

Portuguese (Brazil) (pt) → Arabic (ar)

[formal slate]

And it will get to the staff?

[loud turtle]

If you use that and you put the role name, then they will receive a ping

[formal slate]

Ok

{@sttaf}

?

[loud turtle]

The role name that you want to ping is to put there. Example: {@Moderator}

[formal slate]

Ok

With the {

[loud turtle]

Yes

[stone crane]

Hello

If I created a ticket, is there a way to see the chat history back after it’s closed?

[loud turtle]

Yes

$help transcript

[humble sequoia]

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

[loud turtle]

Transcript is the answer

[stone crane]

Can I still read it if I am not that sever owner? I mean I created a ticket in someone server and I was closed by the project owner, but I want to see it again

[loud turtle]

Yes if the bot sended you the transcript

[frail mirage]

how do i enable auto ping to the staff?

$help config

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[frail mirage]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[frail mirage]

oh thats really helpful lol

thanks ❤️

[teal citrus]

how do i make ticket tool delete tickets inactive for 24 hours?

[hallow marlin]

thats not possible

[frail mirage]

$help autodelete

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[frail mirage]

nvm XD

[teal citrus]

how?

[hallow marlin]

so this option does not exist

[loud turtle]

You can suggest it though

But I won't recommend it

[wind tendon]

Who wants to sell a premium ticket bot in exchange for a credit robot

[hallow marlin]

I think this is not the right place for that

[wind tendon]

I'm sorry

[craggy geyser]

Automatic closing of tickets with limits such as 24 hours inactive is something the dev wishes to try and include in the next major update

[teal citrus]

Okay.

[fierce estuary]

Hi guys I'm new to the ticket bot I was testing it out in my server I noticed when I created a ticket the ticket thread would open up at the top of all my channels and categories is there a way I can make th ticket thread come underneath the channel that the ticket bot is in?

[hallow marlin]

try this

this should help

here you can select the category in which the tickets should be created.
Make sure that the bot has enough premissions for this.

[fierce estuary]

Lovely thanks for that yeah I gave bot the right permissions, also is there a way for it to auto delete the tickets after or does it do that anyway? Sorry about all the questions

[iron night]

Gave +1 Rep to @hallow marlin

[hallow marlin]

Feel free to ask as many questions as you'd like.
I will try to help you as much as possible.

Ticket will not be deleted automatically.
You have the possibility to activate that the ticket will be deleted automatically when the member leaves the server.

panel settings - automation options - missing user check
But this is a premium feature

[verbal cipher]

What does closing a ticket do?

[hallow marlin]

The ticket is closed and can be moved to a specific category.

and could be reopened depending on the settings.

[verbal cipher]

I sent a partner request to a server and I do not know whether to close the ticket or keep it open

[hallow marlin]

And what exactly is your question about that?

[verbal cipher]

Would I close it or leave it open?

[hallow marlin]

If you are still waiting for a response from a team member, then you should leave it open.

[verbal cipher]

Alright thanks!

[hallow marlin]

you're welcome 🙂

[upbeat light]

Hey i have a Problem. On somit members there comes the Massage invalid form body.

Whats the reason

[fallow ingot]

tell them to update their discord app

[upbeat light]

Thx for fast help

[kind urchin]

I need to add IP

[hallow marlin]

Can you describe your problem in more detail?

[kind urchin]

I can't find the ticket

[hallow marlin]

Where you can't find it?

[ember scroll]

Hello, any reason why the bot all of a sudden start making the coins icon change to its name when using economy commmands

[copper owl]

we arent unbelievaboat support

I would assume it lost permissions to use the emote, or the emote got deleted, or something.

but you'd be better off asking the support server for unbelievaboat

[jade topaz]

Guys do you know maybe how to sync permissions in every ticket, i added new support role recently but they cant see every ticket

[frigid idol]

Not sure if syncing is an option.

$perms

[humble sequoia]

What permissions should I give to Ticket Tool?

ﾠ
@pseudo glen requires the following permissions:

Add Reactions
Read Channels
Send Messages
Manage Messages
Embed Links
Attach Files
Read History
Manage Roles
Manage Channels

To change the role permissions, you can go to your Discord Server ➞ Server Settings ➞ Roles ➞ @Ticket Tool

To change the channel permissions, you can go to your Channel Settings ➞ Permissions ➞ Ticket Tool
ﾠ

Note:

You can give Ticket Tool Administrative Permissions instead of all the permissions listed above, but it's entirely optional and NOT necessary.

[jade topaz]

yeah i know

but i have like 50+ tickets

its hard to change every ticket manually

[frigid idol]

I would suggest to set the permission firs for any new tickets.

[jade topaz]

It is done but its useless

[frigid idol]

I understand you have some kind of a backlog to go through, but is the permissions are set correctly, every new ticket should not be a problem anymore.

[jade topaz]

new tickets are fine, i want to fix old tickets tho 😦

[frigid idol]

Like I mentioned before, have not found that option to sync permissions to older tickets.

[jade topaz]

ok then ill think what to do

[muted charm]

Hello so I had a ticket created yesterday and it work fine as always. I was able to read the messages and send messages into the ticket channel. However today I cannot locate this channel on mobile. I check the logs and it doesn’t seem to be closed nor deleted but I cannot see the ticket. I am owner of the server so I should be able to have access to all channels but for some reason I cannot see the ticket made yesterday. What should I do

[scenic plinth]

The only cases was, since you are the owner:

• Ticket was deleted, since you are the owner you would be able to see it closed with administrative permissions.
• Ticket was renamed or moved to a different category without your knowledge.

[flint rivet]

Help me please

Ticket close

But channel is available

[hallow marlin]

Are you the server owner?

[flint rivet]

I can call the owner

Ok?

[sly cosmos]

Hi

[sly cosmos]

Im owner this server

I use a translator

Ок?

[sly cosmos]

Are you here?

[hallow marlin]

You may not have permission to close the ticket.

[sly cosmos]

Why?

[sly cosmos]

My role is at the very top

[hallow marlin]

add the support role from you're server here in this option

[sly cosmos]

Im check this now

Wait please

[hallow marlin]

of course 🙂

[muted charm]

I checked log and it wasn’t closed nor deleted. No channels were rename/move either

[sly cosmos]

Nothing

He doesn’t close channel

[hallow marlin]

well in this picture the ticket is already closed

[sly cosmos]

But channel is available

[sly cosmos]

?

[hallow marlin]

I don't understand exactly what you want.
Do you want the ticket to be deleted?

[jade topaz]

why when i try to manage my server it not showing up?

i tried to relogging

[hallow marlin]

you do this?

[jade topaz]

oh wait

tysm @hallow marlin i fixed it

[hallow marlin]

you're welcome 🙂

[lilac bolt]

Hi, for some reason when I try to send a panel to a channel, ticket tool ( with all the perms available ) shows missing permissions what could be missing?

[hallow marlin]

Try giving the bot admin permissions once and try again.

[lilac bolt]

I tried through dashboard, it didn't even change

[hallow marlin]

Have you blocked the possibility to send messages in the category where the panel is sent?

[lilac bolt]

no

has access

[fallow ingot]

Giving the bot admin, is completely not necessary.

@lilac bolt Do you have a category set for open tickets?

[lilac bolt]

yes

wait let me verify

[fallow ingot]

If so, check that the bot has access to the category.

[lilac bolt]

So for simple ticket tool perms ( such as creating new channels for the support requester ), which perms would need to be activated?

[fallow ingot]

Just make sure ticket tool can create channels and see the category set in the Dashboard.

[jade topaz]

$perms

[humble sequoia]

What permissions should I give to Ticket Tool?

ﾠ
@pseudo glen requires the following permissions:

Add Reactions
Read Channels
Send Messages
Manage Messages
Embed Links
Attach Files
Read History
Manage Roles
Manage Channels

To change the role permissions, you can go to your Discord Server ➞ Server Settings ➞ Roles ➞ @Ticket Tool

To change the channel permissions, you can go to your Channel Settings ➞ Permissions ➞ Ticket Tool
ﾠ

Note:

You can give Ticket Tool Administrative Permissions instead of all the permissions listed above, but it's entirely optional and NOT necessary.

[lilac bolt]

so manage channels?

[fallow ingot]

Yes, and make sure it can view the category.

[lilac bolt]

Done

[brisk slate]

I deposit 150.2 USDT but credit
My deposit address is 0xf52248A00645adD81A21e202dD6ce1c8468BFeD2
And transaction hash 0x4aaf0924983c460ecc25d49ac54b3180ed8b6cf3f4291ad90cc5109b175b475a
Kindly credited my balance.
Kind regards.

[lilac bolt]

Uh it's still lacking perms

[hallow marlin]

Does the bot have permission to send messages in the category or channel in which the panel is to be sent?

[lilac bolt]

Yes

[fallow ingot]

server ID?

[lilac bolt]

why is the server ID needed

[fallow ingot]

I just want to clarify something.

[strong rose]

Guys how to enter the bot site and

[fallow ingot]

You can give me the server's name if you wish.

[hallow marlin]

https://tickettool.xyz/manage-servers

[lilac bolt]

@fallow ingot would any other perms possibly affect ticket tools, as in for other roles?

[fallow ingot]

To further assist you, please make a ticket in #🎫│make-a-ticket as I am heading off sadly.

[strong rose]

ر

[jade topaz]

When i try to make a ticket it says invalid from body

[humble sequoia]

Update your discord App

Buttons are a relatively new addition to discord and don't work with some older versions of the app.

Please verify that you have the latest version of discord, by going to the app or play store.

Discord for the App Store

Discord for the Play Store

[shut bolt]

Update your mobile app

[jade topaz]

Alr

[wanton path]

ticket tool works perfectly fine for me but

when another member tries opening a ticket,

it keeps saying "invalid form body" for them?

🥺

[amber forum]

Is there a Management team that speaks Arabic?

[humble sequoia]

Update your discord App

Buttons are a relatively new addition to discord and don't work with some older versions of the app.

Please verify that you have the latest version of discord, by going to the app or play store.

Discord for the App Store

Discord for the Play Store

[hallow marlin]

@wanton path check this

[hallow marlin]

you can create a Ticket #🎫│make-a-ticket

[wanton path]

okay i just told them to and it worked

[hallow marlin]

perfect 🙂

[amber forum]

Thank you

[iron night]

Gave +1 Rep to @hallow marlin

[unreal solar]

سلام عليكم

عايز اعرف ازاي اضيف البوت لتشانل معينة

[drifting umbra]

Hi! Is there a way I can set the ticket tool to expire after 24hrs or something? There are users who open tickets but won't close them. Not sure whether I need to create a ticket for this

[amber forum]

ما في احد عربي هنا افتح تكت

[jade topaz]

how do i make a ticket ping me when created

[amber forum]

Thank you 😊

[iron night]

Gave +1 Rep to @blazing cairn

[hallow marlin]

Thats not possible. Maybe soon in a big Update

[drifting umbra]

ahh I see, thank you!

[iron night]

Gave +1 Rep to @hallow marlin

[jade topaz]

yo who can help me set up the ticket bot in my server ?

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here.
You can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[quick bone]

@jade topaz ^

[jade topaz]

im not tryna do it myself tho lol

[quick bone]

why? you'll get to know more about the bot

[jade topaz]

i dont really wanna learn more about it just need help putting the messages in the channels, only letting people see who open the ticket see the ticket and the mods

[quick bone]

yea that's all listed in the documentation

[jade topaz]

ye i know but rather pay someone like $5 - $10 to do it for me

[quick bone]

that's a waste of money seeing how quick the setup is

[jade topaz]

easy money tho

[quick bone]

but if you really want to go for it ig

[jade topaz]

or i provide you with some of the servers i have in my discord that im doing

[copper owl]

For the record, setting it up takes less than 3 mins.
Otherwise, you'd have to find someone to hire to do this for you.

[quick bone]

yeah i personally don't see how hard it is, i did mine under 5 minutes

[jade topaz]

help me out real quick then

[quick bone]

sure

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here.
You can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[quick bone]

documentation will list stuff in detail

[jade topaz]

i have it to were you can open n close the tickets just need to know how to have the people who open it n helpers see it

[quick bone]

gimme a sec

[jade topaz]

igh

[quick bone]

wrong prefix

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[quick bone]

@jade topaz thats what youre looking for

[late vessel]

does anyone know why the bots dashboard isnt appearing when its in my server

i tried logging out and back in, refreshing, the works

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[late vessel]

thank you

thanks @quick bone

[iron night]

Gave +1 Rep to @quick bone

[quick bone]

np

[late vessel]

what if i already did that

and it didnt work

[quick bone]

do you have ownership of the server?

[late vessel]

nvm

yeah

i made it

it just now worked

lol

anyway tyty

[quick bone]

oh alr

np

[jade topaz]

everyone in server can still see the ticket

[late vessel]

edit the roles to not be able to see that ticket id assume

[quick bone]

$help perms

[humble sequoia]

How to set the permissions for tickets

To set a change permissions go to the Dashboard -> Panel Configs -> Settings -> Permission Options

[quick bone]

im off to bed now

[late vessel]

$help transcripts

$help commands

[copper owl]

#🤖│bot-spam

[late vessel]

srry

[late vessel]

i cant find how to make ur tickets got to a transcripts channel

it didnt work

rather i couldnt find it

[copper owl]

check the logging options of your panel settings

[late vessel]

nvm i found it tysm

thanks @copper owl

[iron night]

Gave +1 Rep to @copper owl

[calm cobalt]

how do i make it so

the ticket changes name

when it's made

[thick heart]

Is there a way to add roles outside of admin to view tickets?

[slender minnow]

$help perms

[copper owl]

i think you're looking for $help support

[slender minnow]

Yeah mb

[copper owl]

Deleted

[slender minnow]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[slender minnow]

@thick heart ^

[slender minnow]

Thanks was gonna ask to do it :p

[iron night]

Gave +1 Rep to @copper owl

[copper owl]

I always think 5 steps ahead ;)

[loud turtle]

I think 3 steps

[short ledge]

Quick question: can I create 2 support ticket tabs on my server that open up different channels in their own category?

[loud turtle]

You mean panels?

[short ledge]

yeah sure

is it possible?

[craggy geyser]

Yes

[short ledge]

Why is this popping up?

[humble sequoia]

Update your discord App

Buttons are a relatively new addition to discord and don't work with some older versions of the app.

Please verify that you have the latest version of discord, by going to the app or play store.

Discord for the App Store

Discord for the Play Store

[hallow marlin]

@short ledge check this

[short ledge]

Lmfao 🤣, thank you! Much needed update 🙃

[iron night]

Gave +1 Rep to @hallow marlin

[hallow marlin]

You're Welcome! 🙂

[jade raft]

Hiya, how can I have that the support permission allow @ everyone and @ here ping? In tickets only.

[quick bone]

$help perms

[humble sequoia]

How to set the permissions for tickets

To set a change permissions go to the Dashboard -> Panel Configs -> Settings -> Permission Options

[jade raft]

There's no option for @ everyone

[frigid idol]

I set that on my discord server side, not the tickettool bot

[jade raft]

Oh alright. Let me do that then

[bold imp]

How does one get the tickets in a private category like that ?

[quick bone]

$category

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[quick bone]

@bold imp ^

[rain fiber]

https://cdn.discordapp.com/attachments/843168761028542514/967445687644086272/Screenshot_20220423-112324.jpg
according to this imgs will be lost after deleting the channel so then transcripts stop showing imgs after a while?

[bold imp]

How can I make tickets or transcripts auto go to the logs channel

[slender minnow]

that's a premium feature

[bold imp]

I should have premium in a hour or so¿ 🥴

[slender minnow]

when you do...
head over to your server dashboard ---> panel config ---> Logging Option ---> Enable auto save tickets (select when you want it to be saved) also make to select the transcript channel when setting this up

[broken cairn]

I NEED HELPPPP

Anyone who have ticket tool in there server

How

DO I USE IT

Like hoe do i set it up for people to use

Cause i wanna use it for middle man and middle woman and ticket category and more

[slender minnow]

$help setup

[humble sequoia]

https://docs.tickettool.xyz/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[slender minnow]

@broken cairn refer the docs ^

[pallid lichen]

I feel like I remember being able to open a transcripted ticket previously but now I don’t see an option. Anyone know if this is possible and if so how?

[slender minnow]

you can open transcripted tickets by heading towards the channel that you selected as a transcript channel, or in the ticket (incase, no transcript channel was set)

side note, they are saved in a .html format so you can easily download and open anytime

[quick bone]

^ There are direct transcripts so you don't have to download a html file

[pallid lichen]

Sorry I meant like to reopen them so they would be active tickets again

[quick bone]

yes you are able to close a ticket but not delete which will only let support team see it with $close, you can reopen the ticket and let the person who originally opened it see it again by running $open

[slender minnow]

direct transcripts are opened on your browser, and are not downloaded
what i said was about downloaded tickets

[slender minnow]

do you mean open a closed ticket?

[pallid lichen]

Yes. A ticket was closed, transcripted, and deleted. I thought I remembered being able to go to the transcript and make it an active ticket again if needed, but maybe I’m wrong as I don’t see that option now.

[quick bone]

you can't bring back deleted tickets, only closed ones

@slender minnow sorry for interfering btw

[pallid lichen]

Okay thanks

[slender minnow]

ah no worries c:

[jade topaz]

how do I create a panel with multiple buttons?

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

Note: This is a premium feature

[shut bolt]

[jade topaz]

goat

[frank halo]

hi! does anyone know if there's a way to add multiple people to a ticket at one time?

[quick bone]

$add

[frank halo]

and i can just put multiple ids?

[quick bone]

no you need to do it one by one

[frank halo]

that's why i ask asking if there's a way to add multiple people at once

as in. in one message

[quick bone]

you can't as far as i know

[rich echo]

is there a way to close and delete all tickets with 1 command

[sleek yacht]

can you limit the user to 1 ticket per day?

[shut bolt]

Not possible as of now

[sleek yacht]

oof

[abstract cargo]

hi, is there a italian people? C'è qualcuno italiano 🇮🇹 ?

[sick cove]

Hello !
Would it be possible to review a ticket after deleting it by mistake?

[shut bolt]

Unless you have saved the transcript it won't be possible

[sick cove]

ok thanks

[shut bolt]

Sure

[shut bolt]

/it We don't got italian support but we can use our translation bot to help you

[robust sandal]

Non abbiamo supporto italiano ma possiamo usare il nostro bot di traduzione per aiutarti

English (en) → Italian (it)

[abstract cargo]

/en quindi apro un ticket?

[robust sandal]

so I open a ticket?

Italian (it) → English (en)

[shut bolt]

/it You can open one if you wish! We'll be glad to assist you both here or in a ticket

[robust sandal]

Puoi aprirne uno se lo desideri! Saremo lieti di assistervi sia qui che in un biglietto

English (en) → Italian (it)

[wraith vigil]

Hello, is there any command to delete all closed tickets in a category?

[copper owl]

Nope, that doesnt exist

rate limits stop the dev from adding that feature

[wraith vigil]

Thank you, is there any command to delete tickets that are already closed or do you have to manually touch

[copper owl]

$delete

[jade topaz]

Is there a way for the ticket tool to send more then 1 embeded message in a ticket created?

[hushed wolf]

is it possible to change the message when creating a ticket

[quick bone]

not that i know of

[quick bone]

yes go into panel settings -> edit ticket message

[hushed wolf]

Thanks to

[dull harness]

How can I make it so when tickets are created it goes into a category?

Instead of that?

[jade topaz]

؟؟

[green vault]

no matter how many times I relog none of my servers which i own are showing up

[jade topaz]

Is there a way to remove this message completely?

With premium

[copper owl]

which message? the embed message?

[copper owl]

Make sure the bot's invited, and make sure you have the permissions necessary to see the dashboard

[candid wave]

hey all, is it possible to have a ticket system setup that only alerts a certain role? i would like to make a request role on my server with it notifying all staff members, like our support ticket system does.

[jade topaz]

Just remove this completely

I removed all the content of it

But it still sends this

[copper owl]

run $debug and make sure every permission that has an ❌ is provided

[jade topaz]

Like just sends a close button

[copper owl]

add content to it

and send it again

[jade topaz]

I dont want a message to send

I dont want ticket tool to send any message in a ticket created

[copper owl]

https://i.imgur.com/5VkYiGl.png

then press on that X and it'll remove the embed

[copper owl]

wait

that message is the ticket message?

there's no way to do that for every ticket no

you can remove the content from it like you did before, that's the closest you'll get

[jade topaz]

I just removed the bots permission to send messages

xD

[copper owl]

well, if the bot doesnt work as intended, that would by why

[candid wave]

hey all, is it possible to have a ticket system setup that only alerts a certain role? i would like to make a request role on my server with it notifying all staff members, like our support ticket system does.

sry for the double post

[hallow marlin]

So you want that when someone opens a ticket a role get notified?

[candid wave]

yea , but just that one specifc role no other staff or administrators

so they dont get bombarded with tickets unwanted

[hallow marlin]

{role.id}
Put the role id in the brackets and add that to the bot message that is sent when someone creates a ticket.

[jade topaz]

yes i realised

so no way to remove the message?

[candid wave]

where is that message located?

[jade topaz]

in the ticket

[copper owl]

Removing the content is the best way

[hallow marlin]

panel settings - ticket option - ticket message

like this for example

[candid wave]

Like this ?

[hallow marlin]

is angel the role to be pinged?

[candid wave]

yes

[hallow marlin]

use this variable {@role name}

[candid wave]

{@angel}

[hallow marlin]

and put this in the message text

[candid wave]

and that will elimiate others from getting alerted for the ticket?

[hallow marlin]

If you want only people with the@Angelrole to be notified, then yes

[candid wave]

okay cool, dont want to keep testing it and bothering people lol

[hallow marlin]

[candid wave]

is it possible to call the tickets something else, like when they pop up instead of "ticket-082428" have it say "angel request-0001"

still trying to learn all these discord tools lol

[hallow marlin]

sure
panel settings - ticket options - ticket opened/closed channel name an then use angel-request-{count}

[candid wave]

So it’s still pinging these two , which do have administrative access . Anyway around that ?

[hallow marlin]

Only the users who have the role you mention in the message will be pinged.

set the {@Angel} in the message text

not embed text

[candid wave]

Ohh

[hallow marlin]

exactly!
An delete angel in the embed text

[candid wave]

got it working thanks!

[hallow marlin]

you're welcome 🙂

[jade topaz]

I have a issue with a regular user getting a error that they don't have permissions to use this. How do I fix that? Myself as the Owner can but the regular user can't

[hallow marlin]

Did you blacklist the members or everyone role?

[jade topaz]

I don't think so where would I check specifically?

[hallow marlin]

you can check it here

[jade topaz]

Thanks I did and got it fixed

[hallow marlin]

wonderful, you're welcome 🙂

[jade topaz]

Thank you again

[candid wave]

okay another odd question , the claim ticket button doesnt show up

i think i have all the settings right?

[hallow marlin]

resend the panel in the channel

oh no wait, my false

check this

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming Options.

Note: This is a premium feature

[candid wave]

Got it !

[hallow marlin]

Note that this is a premium feature.
Premium can be purchased here and/or currently tested for 7 days free.
https://tickettool.xyz/premium

[candid wave]

Yea I’m on the free trial lol I

[hallow marlin]

cool! Try out all the features, you will like it 🙂

[modest juniper]

Hey fam! Category open is set to "tickets" category yet the tickets are still poping up outside of the category.

It's probably a user error. Anything I may be doing wrong here??

---

Additional question. Why is it showing the User ID instead of the "user tag" in the naming of the ticket?? Thanks. What should I be using instead of {user}?

[humble sequoia]

Supported Variables

{server.name} ➞ Name of the server
{server.id} ➞ ID of the Server

[#🆘│community-support](/guild/509192800865353738/channel/776680605517742090/) = <#channel> ➞ Channel link of the current channel
{channel.name} ➞ Name of the current channel
{channel.id} ➞ ID of the current channel

{author} = <@user> ➞ Mention of the user triggering this message
{author.name} ➞ Name of the user triggering this message
{author.id} ➞ ID of the user triggering this message
{author.nickname} ➞ Nickname of the user triggering this message
{author.icon} ➞ Direct Url of the profile picture of the user triggering this message
{author.tag} ➞ 4 digit tag (discriminator) of the user triggering this message
{author.full} ➞ username + 4 digit discriminator of the user triggering this message

{panel.count} ➞ The current count number of the panel (Tickets only)
{panel.name} ➞ The name of the panel (Tickets Only)
{panel.ticketLimit} ➞ The current limit of the panel (Ticket Only)

{ticket} = <#channel> ➞ Channel mention of the ticket
{ticket.id} ➞ Channel ID of the ticket

{ticket.user} = <@user> ➞ User mention of the ticket user
{ticket.user.name} ➞ Name of the ticket user
{ticket.user.id} ➞ User ID of the ticket user
{ticket.user.nickname} ➞ Nickname of the ticket user
{ticket.user.icon} ➞ Direct Url of the profile picture of the ticket user
{ticket.user.tag} ➞ Tag / Discriminator of the ticket user
{ticket.user.full} ➞ Username + Discirimator of the ticket user```
Roles can be either
{@role name} or {role ID}

_ _

_ _

Additional variables

{reason}
» works on $close <reason>, $delete <reason>, $new <reason>, $claim <reason>
» displays the reason, you can optionally give with some commands

Transcript Variables

{ticket_name} ➞ Name of the ticket
{panel_name} ➞ Name of the panel
{transcript_url} ➞ File link of the transcript

Hide Link under blue text:

[Click me](https://tickettool.xyz) ➞ Click me

Time Variable
Sends the current unix time in seconds. Optinally add or remove seconds

<t:{!time+43200}:R> ➞ <t:1650801263:R>
<t:{!time+43200}:R> ➞ <t:1650714863:R>
<t:{!time+43200}:R> ➞ <t:1650758063:R>
» Remove ! before time

_ _

<t:1641006000> ➞ <t:1641006000>
<t:1641006000:f>➞ <t:1641006000:f>
<t:1641006000:F> ➞ <t:1641006000:F>
<t:1641006000:D>➞ <t:1641006000:D>
<t:1641006000:d> ➞ <t:1641006000:d>
<t:1641006000:t> ➞ <t:1641006000:t>
<t:1641006000:T> ➞ <t:1641006000:T>
<t:1641006000:R> ➞ <t:1641006000:R>
» You can use https://hammertime.djdavid98.art/ to create custom dates/times

[jade topaz]

^ @modest juniper check that out for the name issue

[coarse aurora]

Hey! I have a question
Alright so, I found out how to ping roles in the ticket
but how do you get it to tag a specific channel?

How do I fix the prices tag so it actually tags the channel

i have it like this (because it’s the actual channel name)
But I’m not to sure

please ping me if anybody knows ^^

[real cairn]

Hello. @coarse aurora

Did you try using <#ChannelID> ?

[coarse aurora]

oh, no i havent
i will try that

[real cairn]

Alright, please let me know the result

[coarse aurora]

yup that worked! thank you so much

[real cairn]

Glad that it worked. Happy to help! 🙂

[coarse aurora]

have a good day/night ^

[real cairn]

Thank you. Same to you

[slender minnow]

Heya, how many tickets are there in that category? If its more then 50, the tickets would be made outside the category.
that's a discord limit, so you can't do anything about it

also, what do you see for user tag? can i see some screenshot?

[uneven hill]

Guys

How can I ping a staff member when a user opens a ticket?

[hallow marlin]

{role.id}
Put the role id in the brackets and add that to the bot message that is sent when someone creates a ticket.

panel settings - ticket option - ticket message

[uneven hill]

Where can I see the id ?

[hallow marlin]

$idcommand

[humble sequoia]

How do I get the ID of Roles/Channels/Emojis?

Ticket Tool has a useful command that helps you get the ID of various things like channels, roles, emojis and your server.

Just use the command $id <#channel/@role/:emoji:>. Now copy everything, including the brackets <...>, to your dashboard (or wherever you want it)
If you want the server ID, just use $id.

Examples:

Server ID: $id ➝ 509192800865353738
Roles: $id @Role ➝ @humble sequoia
Channel: $id #channel ➝ #🤖│bot-spam
User: $id @user ➝ @copper owl
Emoji: $id ➝ ![ttonline](https://cdn.discordapp.com/emojis/818757771310792704.webp?size=128 "ttonline")

[hallow marlin]

check this

[uneven hill]

Ok thank you so much

[hallow marlin]

you're welcome 🙂

[surreal kite]

My server is not poping up on the dashbord.

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[hallow marlin]

@surreal kite

[surreal kite]

Thanks

Thanks @hallow marlin

[iron night]

Gave +1 Rep to @hallow marlin

[quick bone]

/en можно вопрос?

[robust sandal]

can I ask a question?

Russian (ru) → English (en)

[quick bone]

/en как создать тикет на своём сервере

[robust sandal]

how to create a ticket on your server

Russian (ru) → English (en)

[quick bone]

/ru Create a ticket in this server?

[robust sandal]

Создать тикет на этом сервере?

English (en) → Russian (ru)

[hallow marlin]

#🎫│make-a-ticket

oh sry @quick bone 😅

[quick bone]

it's fine

/en как создать

[robust sandal]

how to create

Russian (ru) → English (en)

о, сры

English (en) → Russian (ru)

Прекрасно

English (en) → Russian (ru)

[quick bone]

/ru is that all you needed?

[robust sandal]

это все, что вам нужно?

English (en) → Russian (ru)

[quick bone]

@jade topaz ^

[robust sandal]

yes I do

Serbian (Cyrillic) (sr-Cyrl) → English (en)

[quick bone]

/ru what else do you need help with?

[robust sandal]

С чем еще нужна помощь?

English (en) → Russian (ru)

create a ticket on your server https://discord.gg/hNN9CBKr

Russian (ru) → English (en)

[quick bone]

/ru you need to create a panel https://tickettool.xyz/dashboard/ then send it to the channel you want it in

[robust sandal]

Необходимо создать панель, https://tickettool.xyz/dashboard/ затем отправить ее на нужный канал

English (en) → Russian (ru)

[jade topaz]

Why does it not make tickets in right section

[hallow marlin]

check if the bot has enough permission in this category

[jade topaz]

fixed thanks

nvm broke

[buoyant hawk]

how do i assign a role to view tickets

[shut bolt]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[buoyant hawk]

THANK YOU

[shut bolt]

Sure

[rotund coral]

does anyone know if its possible to get back old tickets

[quick bone]

no

not possible

you can close it but not delete it then reopen it tho

[rotund coral]

oh?

[quick bone]

it'll cause a lot of channels to appear tho

[rotund coral]

how do i do that

[quick bone]

just use $close and dont delete it everytime you need to close a ticket

set a closed tickets category as well

then you can minimise that category

[rotund coral]

oo ok ty !

[quick bone]

np

[rigid hawk]

hi guys

after I press ''Close'' for an open ticket. I am only given the ''Cancel'' option which doesn't close the actual ticket

how do i fix that?

[abstract cargo]

/it hi guys
after I press ''Close'' for an open ticket. I am only given the ''Cancel'' option which doesn't close the actual ticket
how do i fix that?

[robust sandal]

Ciao ragazzi
dopo aver premuto ''Chiudi'' per un ticket aperto. Mi viene data solo l'opzione ''Annulla'' che non chiude il biglietto effettivo
come posso risolvere il problema?

English (en) → Italian (it)

[abstract cargo]

/en in teoria il ticket dovrebbe chiudersi, riesci a mandarmi una foto? @rigid hawk

[robust sandal]

in theory the ticket should close, can you send me a photo? @rigid hawk

Italian (it) → English (en)

[jade topaz]

anyone can help with this? I have the same issue 😦

[jade topaz]

Make sure to check this
Panel Configs > Settings > Button options > You can check Confirm close, Delete Ticket, Transcript > when you click at anyone of them > You will see Enable Button > Enable it ( make it green )

Or

Go to Panel Configs > Settings > General Options > And disable Two Step Close

Done^

[fallow ingot]

Hi, this isn’t what the user wants to accomplish.

[fallow ingot]

Go to Panel Configs > Settings > General Options > And disable Two Step Close

[jade topaz]

I thought he asked about this..my bad.

[fallow ingot]

its ok

[rigid hawk]

thank yo so much! 🙂

[iron night]

Gave +1 Rep to @fallow ingot

[fallow ingot]

No worries, happy to help.

[rigid hawk]

btw something last, wanted to place an image on the bottom -- https://flic.kr/p/2ngu8SZ

any idea why its not displayed?

keeps loading 😦

[shut bolt]

Is that the link you are using?

[rigid hawk]

yes

it keeps loading on the screen

[shut bolt]

https://live.staticflickr.com/65535/52027421753_f0e8609554_h.jpg

Use this one instead please

That should make it work

For reference

[humble sequoia]

What are the direct URLs?

A direct access URL is an easy to read URL that users can enter to get to a specific item, document, page, category, or perspective, in which our bot TicketTool can read and get it displayed in your 'Panel Message' or your 'Ticket Message'.

Where can I get them?

The recommended way is to use 'Imgur', you can signup within a few minutes and then upload the image you want, and copy the URL of the uploaded image and paste it into one of the four boxes. There are alternatives to this, such as other image or video storing websites or using 'Open Original' of an image and paste it in (please be aware that if your image is deleted, Discord will automatically delete the link to it in a few days). Please note this requires 'Premium'. Imgur

Apr 24, 2022, 9:46 PM

[rigid hawk]

thank you so much, it worked 🙂

[iron night]

Gave +1 Rep to @shut bolt

[shut bolt]

Sure!

[jade topaz]

Hello! today in axelar sea I created a ticket and I saw its number, but now it disappeared and I don't understand maybe its me who deleated it , and i ask how it is possible to restore my ticket, i have its number on picture i took earlier, thank you

[fallow ingot]

Unfortunately you cannot restore tickets if they have been deleted. Just like you can’t with a deleted discord channel. I recommend setting up logging so you can check for future reference.

[jade topaz]

thank you, if i deleated i made it by mistake.. you think i can create a new one? in one of the answers to my demand for new ticket it was written that i already opened one , and now bot always tells the system is overloaded

[iron night]

Gave +1 Rep to @fallow ingot

[fallow ingot]

Huh?

What’s your primary language?

[jade topaz]

russian, the question is if I can create a new ticket if i deleated the first one? 🙂

[fallow ingot]

Yes

[jade topaz]

ok, just the system is overloaded now , i will try again

[fallow ingot]

You can make it so, they can open a ticket even if they’ve got one open. (Doesn’t count with another panel.)

What do you mean overloaded?

[pearl magnet]

probably a bit laggy and slow

[jade topaz]

the bot who creates tickets always asks to try later

[pearl magnet]

Is it slow or just asks you to try again later straight away?

[fallow ingot]

Screenshot?

[jade topaz]

straight away asks to try later

[pearl magnet]

Oh ok... yeah enter a screenshot in

[pearl magnet]

is this when you want to create a ticket?

or just make another one?

[normal axle]

Hello, I have a premium in the bot. Can I change the server that has premium?

[jade topaz]

You can invite the premium bot to the second server.

[normal axle]

How?

[pearl magnet]

Im pretty sure you can use the premium version as a second bot and remove the normal one using the dashboard or click on the bot in the discord and press add to server

[jade topaz]

a bit like this all the time if you ask for the ticket

[pearl magnet]

Never mind you cant press add to server

[pearl magnet]

Oh yeah...

[jade topaz]

in fact i made already one in the day but i think i closed it by mistake.. so now i try to create a new one

[normal axle]

I cannot send an invitation to the bot on a second server

[pearl magnet]

Yeah i know i though you could 😦

[normal axle]

Is there another way?

[pearl magnet]

Yeah but it does say the server is creating too many tickets so clearly either your creating too many tickets or the server can only handle a certain amount of people using tickets at once

[jade topaz]

Dashboard > server you want > Server configs > then you will see right side of your screen > Invite premium bot it's a button ...

And change the option down below called
Select the bot you would like to use on this server. and choost the premium bot! ..

[pearl magnet]

There ---/\

[pearl magnet]

Cheers. I didnt actually know that 😆

[mild cargo]

How do i let the tickets have an opened channel and a closed one? I got the panel configured and all that but just need the correct category

[jade topaz]

@normal axle

[pearl magnet]

Ill answer that in a sec hold on

[mild cargo]

alr g

[jade topaz]

You mean opened tickets in specific place?

Dashboard > panel configs > chose your panel Settings > Category options > then you can change the category for opened and closed tickets ^^

• You can make the opened tickets in specific category and the closed in separate category

[pearl magnet]

There you go

😆

[pearl magnet]

Yeah opening it in a channel

@jade topaz Are you part of the support team? or are you just a member?

[jade topaz]

Member, but I'd like to help people ^.

[pearl magnet]

Thats exactly what i like to do 🙂

[mild cargo]

Thanks so much

[iron night]

Gave +1 Rep to @south mauve

[jade topaz]

Anytime ^~

[pearl magnet]

What does that +1 Rep thing mean?

[mild cargo]

i think 1 more step to getting support

[pearl magnet]

Oh ok... thats quite cool

[jade topaz]

It's mean when someone thanks you withba mention gave you a Reputation ^^

[iron night]

Gave +1 Rep to @pearl magnet

[jade topaz]

See ^

[pearl magnet]

Oh yeah you said thanks in chat so it registered as a thanks message oh

[jade topaz]

Let's talk in #💬│general-chat

[mild cargo]

thanks

thanks @mild cargo

[mild cargo]

thanks

[jade topaz]

@mild cargo you can't Thanks yourself.

[mild cargo]

joe

[pearl magnet]

Yeah i know

@jade topaz cheers

[mild cargo]

alr im leaving this server bywe

x

x

x

xx

[pearl magnet]

Lol @mild cargo just got timedout for 10minutes for spam lol

Hello? i have an issue

My ticket tool bot aint making the tickets and its really weird because it was working just a second ago

@jade topaz thanks for sorting it out

[iron night]

Gave +1 Rep to @south mauve

[tired trail]

Hello friends, I would be having a doubt. Is there a way to edit the permissions issue to close the ticket?

That is, if I can edit so that only certain roles can close the ticket

[hallow marlin]

check:
Panel configs - panel settings - Button Options - close ticket - allowed/disabled Roles
There you can now block roles or give the authorization to close.

[past basin]

i have a problem the support role cannot remove users its get the error Missing required option: [User/Role] (optional channel)

[robust sandal]

who knows russian help

Russian (ru) → English (en)

[tired trail]

Thanks bro!

[iron night]

Gave +1 Rep to @hallow marlin

[hallow marlin]

you're welcome 🙂

[jade topaz]

Is the only issue with remove users? Or everything?

[jade topaz]

First:
Dashboard > Panel configs > Open your panel settings > General Options > Support Team Roles > Add the support role there so they can do anything with the ticket

Then:
Dashboard > Command configs > Go to Remove command > Settings > Enable the support team only

[past basin]

aight thanks

[jade topaz]

Anytime~

[bleak arrow]

can someone add

tickettool in my discord

i have a problem

[jade topaz]

What's the problem? @bleak arrow

[steep fulcrum]

It is in connection with ur discord account x ticket tool? In login?

[jade topaz]

how to set up to be able to create a ticket

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here.
You can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[hallow marlin]

@jade topaz check this 🙂

[jade topaz]

problems

[steep fulcrum]

Firstly, adding the ticket tool bot with ( https://discord.com/oauth2/authorize?client_id=557628352828014614&scope=applications.commands+bot&permissions=2416045072 ) to ur server and set up the panel in ticket tool dashboard

[jade topaz]

I put it in the server

[steep fulcrum]

Try to do %debug in a channel

And see if the problem is ticket tool's permissions

[jade topaz]

I gave my permission

[jade topaz]

https://docs.tickettool.xyz/general/setup simply check the docs would be super helpful ..

For everything you want .

[steep fulcrum]

Use $debug and send a screenshot with what appears

[jade topaz]

I saw it

[steep fulcrum]

Do you create the panel on ticket tool dashboard ( website ) and send it for a specific channel?

[hallow marlin]

the default prefix is $ to make it work.

[steep fulcrum]

Wait,my fault

[jade topaz]

https://discordapp.com/channels/509192800865353738/662692902245498910/968118554018840587 locked link job bot]

@pale pilot

@hallow marlin problems

[hallow marlin]

What can I do for you?

[jade topaz]

https://discordapp.com/channels/509192800865353738/662692902245498910/968118554018840587
this locked picture why I can't see this picture

[hallow marlin]

i have no access to this link

[jade topaz]

this link image i can't see locally is

[hallow marlin]

What exactly do you want to do? What is your problem?

[jade topaz]

which is why the picture is locked so I can see it

[hallow marlin]

this is a link to a channel you don't have access to

you need the link from the image, not from a message

[jade topaz]

that connection is not on that disk

[jade topaz]

I definitely set up a link for the ticket tool

[loud turtle]

He means an $add error. Not a support team error

I would like everyone to know that before you ask your support question, read #799695838917820416 , it may have the answer to your pending question.

[amber forum]

Is there support in the Arabic language? from where

[solemn bloom]

how do you setup the ticket in a channel?

[loud turtle]

@amber forum Go to #🎫│make-a-ticket There is an arabic option.
@solemn bloom Creating a panel

$help panel

[humble sequoia]

Creating a panel

To create a panel we are going to need to head over to the panel configs on the dashboard
Once at the dashboard we will need to click Create Panel
Enter a panel name (Fill in any optional settings you want)
Click Create Panel and your ready to get started with configuring your panel
An example of a creating a panel is shown below.

[loud turtle]

For @solemn bloom

[solemn bloom]

ty

[amber forum]

Thank

[iron night]

Gave +1 Rep to @loud turtle

[jade topaz]

hi

what would happen if i purchased premium and my account got disabled

would i be able to transfer it over to another account

[stone skiff]

Pls check my ticket

Support

[craggy geyser]

Yes. The subscription is tied to the email, so you can log in to your subscription still, and change the discord id associated with the account

[copper owl]

you have your ticket open. And pinging support for help isn't allowed either

So please refrain from doing that.

[jade topaz]

ok great TY

[iron night]

Gave +1 Rep to @craggy geyser

[steady zenith]

can you do auto save transcript without premium

[copper owl]

nope, it's a premium only thing

if something is premium on the dashboard, it most likely wouldn't be available for free

[steady zenith]

lmao bummer

[jade topaz]

Is there any way to like blacklist specific roles from being able to create tickets?

[copper owl]

Server Configs

that page has a section for blacklisted roles

[jade topaz]

Is it possible to black list roles from a certain ticket panel? I don't want the role to be blacklisted from all panels

[copper owl]

Edit create ticket button found in the the button options section

[jade topaz]

Disabled roles is blacklisted roles right?

[copper owl]

yes.

[jade topaz]

thank you

thanks @copper owl

[iron night]

Gave +1 Rep to @copper owl

[dusky rampart]

Hi

Can link discord me in here ?

[copper owl]

what do you mean?

[dusky rampart]

Im Arab my speaking English its not good

[copper owl]

speak arabic it's fine

ايش قصدك؟

[dusky rampart]

انت عربي ؟

[copper owl]

شوف المرتبات تعي هههه

"Arabic Support Team"

[dusky rampart]

معليش ياخي احنا في الانقلش ذا زي ال***

[spice owl]

Is there a way for my officer role in discord can read the support messages that other send. Currently when someone opens a ticket only people who can see it are admins.

[dusky rampart]

المهم كان قصدي انو يمديني انشر سيرفري توه جديد وكذا

[copper owl]

Make your officer role a support role

Panel Configs -> Panel Settings -> General Options -> Support Team Roles

[copper owl]

لا

ممنوع

[spice owl]

Ty

[dusky rampart]

اوك

[hallow sable]

thanks @copper owl

[iron night]

Gave +1 Rep to @copper owl

[hallow sable]

thanks @copper owl

lmfao

[dusky rampart]

اسمع بالله ذولي وش يقولون وربي ما فهمت الا ثانكس

[copper owl]

please dont rep just for the hell of it 🙂

[dusky rampart]

ترا gave تنكتب كذاgive

احس نفسي مدرس انقليزي من بعد التصحيح ذا

thanks @copper owl

[iron night]

Gave +1 Rep to @copper owl

[spice owl]

So i found the settings area but cant see exactly where to add the role in order for them to see the tickets

[copper owl]

right here

those are the directions to get to the Support Team Role section

[frigid rose]

Hello guys... how many tickets can people open with a free ticket bot? not with a premium, free bot...

[scenic plinth]

Depends your servers limit.

$help limit

[humble sequoia]

How to set a ticket limit

A ticket limit may be set per panel to prevent users from spamming tickets. By default this limit is set to 3. Once a user hits this limit the bot will notify the users that they reached the limit.
To set a ticket limit go to the Dashboard -> Panel Configs -> Settings -> General Options -> Ticket Limit

Global Ticket Limit

Unlike the regular Ticket Limit, the global limit will limit the amount of tickets a user can create at the same time for ALL Panels. When a ticket is closed again, the limit resets for that user.

To customize it head over to your Dashboard ➞ Server Configs ➞ Global Ticket Limit

Note:
This is not a limit for how many tickets a user can open at all times or how many tickets you can have open on the server in total. This is just a limit per user for open tickets.

[drifting talon]

question

can tickets be created as threads instead of channels? Would that be easier or not?

[nova wharf]

I don't think so.

[nova pilot]

How do I get Ticket Tool Premium! 🙂

[hollow bane]

What permissions do you need to manage the bot?

[kind hawk]

You can set them in the support roles section.
Panel Configs -> Panel Settings -> General Options -> Support Team Roles

[humble sequoia]

Ticket Tool Premium

Get premium at https://tickettool.xyz/premium
Manage your subscriptions at https://tickettool.xyz/subscriptions

Why Premium?

Premium lets you customize the bot just how you want it. It also helps keep the bot running.

[kind hawk]

@hollow bane click the link just above.

[kind hawk]

Discord has a limit of about 500 channels (including threads) I don't think it would be different.

[nova pilot]

Can i get it free?

[kind hawk]

There is a free version yes.
Premium gives you access to more features.

[nova pilot]

okay thx ♥

[iron night]

Gave +1 Rep to @kind hawk

[lone summit]

Hey, after I have invited the bot into my server what do I do next?

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here.
You can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[copper owl]

this should help ^^

[lone summit]

thanks

[balmy ocean]

can anyone enlighten me on how to resend a panel into a channel ?

ah i just saw it -.-

i must be blind

[fallow ingot]

Simply go to Panel Configs click the dropdown menu on a panel and select channel.

oops I sent to fast

Oh well 🙂

[jade topaz]

If our Discord got deleted is it possible to recover ticket logs from the old server?

[fallow ingot]

Sadly no.

[obtuse forum]

I keep having this issue where Mods & Team role are constantly able/then not able to view support tickets and/or change roles. Is this a server issue or the ticket tool bot issue?

[steep fulcrum]

See the place of ticket tool role ,must be above of support team's role

[polar crown]

Hello , how to mention role in ticket message please ?

[shut bolt]

$mentions

[humble sequoia]

Mentions

Within all the messages the bot's sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[shut bolt]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[shut bolt]

Those two thing should help you :)

[polar crown]

Thanks

[iron night]

Gave +1 Rep to @shut bolt

[shut bolt]

Sure

[jade topaz]

How do you make two support ticket things in your own server like one for staff and one for admin???

[heavy latch]

help pls

How can I do so that my team can see the tickets without having the Administrator permission?

@shut bolt

[prime bridge]

! 𝙖𝙖𝙡𝙫𝙖𝙧𝙤𝙘𝙭𝙯#1282 has been warned!
They were notified via dms.

[shut bolt]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[shut bolt]

$help panel

[humble sequoia]

Creating a panel

To create a panel we are going to need to head over to the panel configs on the dashboard
Once at the dashboard we will need to click Create Panel
Enter a panel name (Fill in any optional settings you want)
Click Create Panel and your ready to get started with configuring your panel
An example of a creating a panel is shown below.

[shut bolt]

Create 2 separate panels, if that's what you are looking for

[silent swallow]

Do you have any command to delete all tickets?

[loud turtle]

Not at the moment

[silent swallow]

OK

[median barn]

what do I have to do so that I can delete the ticket

[loud turtle]

There's a delete button or type $delete

[loud turtle]

About setup

$help setup

[humble sequoia]

https://docs.tickettool.xyz/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[loud turtle]

Yes

[median barn]

there is only close button

[loud turtle]

That's the regular panel ticket message whatever you call them

Claiming is a whole other thing

[median barn]

i dont check it

irgendjemand deutsch der mir helfen kann?

[robust sandal]

Yareaj_

anyone german can help me?

German (de) → English (en)

[shut bolt]

$deticket

[humble sequoia]

Deutsches Support-Team

Wenn du Hilfe vom Deutschen Support-Team erhalten möchtest gehe in #🎫│make-a-ticket und öffne durch einen Klick auf den :flag_de: Button ein Ticket.

[shut bolt]

/de I see you already have a ticket, please wait for our german team to assist you, or would you prefer us to help you with the translator?

[robust sandal]

Ich sehe, dass Sie bereits ein Ticket haben, bitte warten Sie, bis unser deutsches Team Ihnen hilft, oder möchten Sie, dass wir Ihnen mit dem Übersetzer helfen?

English (en) → German (de)

[median barn]

ja

also kann mir irgendwer aus dem team kurz das einrichten bitte ich bin echt verzweifelt

[robust sandal]

Yareaj_

so someone from the team can briefly set me up the please I'm really desperate

German (de) → English (en)

[robust sandal]

Yareaj_

and

Finnish (fi) → English (en)

[shut bolt]

/de We can't set the bot for you, we can help you with it. Take into account that to delete a ticket with a button you'll first need to close it by clicking the Close Button which then will bump the Delete button

[robust sandal]

Wir können den Bot nicht für Sie einstellen, wir können Ihnen dabei helfen. Beachten Sie, dass Sie, um ein Ticket mit einer Schaltfläche zu löschen, es zuerst schließen müssen, indem Sie auf die Close Button klicken, wodurch dann die __Delete__Schaltfläche gestoßen wird

English (en) → German (de)

[loud turtle]

Sorry I was having lunch

[median barn]

wie kann ich den text ändern

[robust sandal]

Yareaj_

how can I change the text

German (de) → English (en)

[shut bolt]

/de Which text exactly?

[robust sandal]

Welcher Text genau?

English (en) → German (de)

[shut bolt]

It's fine

[median barn]

this text

[humble sequoia]

Panel Message

Die Panel Message ist die Nachricht von Ticket Tool, unter der die Nutzer reagieren, um ein Ticket zu öffnen.
Um diese zu personalisieren gehe auf deinem Dashboard auf die "Panel Configs". Dort klickst du in den Panel Settings unter "Panel Options" auf "Edit Panel Message".

[median barn]

oh i need premium?

[shut bolt]

/de Not really, you can still edit the Embed Description with a character limit for free

[robust sandal]

Nicht wirklich, Sie können die Einbettungsbeschreibung mit einem Zeichenlimit immer noch kostenlos bearbeiten

English (en) → German (de)

[median barn]

if a user wants to create a ticket this message comes, what can I do?

[humble sequoia]

Auswählen einer Blacklist-Rolle

Gehe in deinem Dashboard auf die "Panel Configs" aus - dort findest du die Einstellungen um Rollen auf die Blacklist zu setzen.
Nachdem du eine Rolle ausgewählt hast musst du die Änderung speichern.

[shut bolt]

/de Check your blacklisted roles

[robust sandal]

Überprüfen Sie Ihre Rollen auf der schwarzen Liste

English (en) → German (de)

[loud turtle]

About my suggestion, where is the option to it

[shut bolt]

https://docs.tickettool.xyz/dashboard/panel-configs/claiming-options#customizing-claiming
Change other support team permissions when claimed

[loud turtle]

thanks

[iron night]

Gave +1 Rep to @shut bolt

[shut bolt]

Sure

[crude owl]

im having the same problem as him.

[median barn]

was soll ich hier auswählen

[shut bolt]

Check your blacklisted roles

[robust sandal]

Yareaj_

what should I choose here

German (de) → English (en)

[crude owl]

which is where? there shouldnt be any.

[humble sequoia]

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or reactions.

Selecting a blacklisted role

Go to your Dashboard ➞ Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[shut bolt]

/de That's the field for your support team and additional roles, that's not the blacklisted roles field if that's what you are looking for

[robust sandal]

Das ist das Feld für Ihr Support-Team und zusätzliche Rollen, das ist nicht das Feld für Rollen auf der schwarzen Liste, wenn Sie danach suchen

English (en) → German (de)

[crude owl]

@shut bolt hmmm that was the fix thank you. I wonder why it automatically blacklists the member role.

[iron night]

Gave +1 Rep to @shut bolt

[shut bolt]

Sure, note that it doesn't automatically blacklist any role, someone must have set it

[crude owl]

weird. Nobody touched the perms but me thank you though for your help and enjoy the rest of your day

[shut bolt]

Sure, have a good one

[uneven escarp]

Hi

[crude owl]

you as well

[uneven escarp]

-_-

[loud turtle]

Not here pls

[uneven escarp]

[runic estuary]

Help!

When i crate a ticket in any server it tells ( invalid form body) how do i solve this problem?

[rustic lintel]

This has already been posted 100 times can somebody please point me in the right direction but we tried to go back to look at a ticket and look at a screenshot but this is a message that we get “AccessDeniedAccess denied.Anonymous caller does not have storage.objects.get access to the Google Cloud Storage object.”

[slender minnow]

Try updating your discord client.

[slender minnow]

How is that related to tickettool?

[keen lion]

please help

I clicked on send and it says failed to send panel, even though I have created the channel for ticket and did everything correct while I was following how to create ticket on youtube correctly

[hallow marlin]

Check if the bot has enough permissions to see this channel and send messages.

[keen lion]

one more thing i forgot to say, the help command does not work as well

[keen lion]

im going to check that again just to make sure

it has Administrator already

still dosent work

[hallow marlin]

You have the normal bot on the server, not the premium version?

[keen lion]

ye

but

Im using trial premium bot now

[hallow marlin]

so you have the premium bot on the server now?

[keen lion]

wait im inviting it hold up

[hallow marlin]

dont invite the bot, if you switch after the trial time back to basic version

[keen lion]

i did the create the ticket on basic version

[hallow marlin]

Can you use the $debug command?

[keen lion]

that dosent work

help command does not work as well

the bot has administrator though

[hallow marlin]

Click once in the channel where you want to send the panel and look on the right side if the bot is shown in the member list.

[keen lion]

it is shown

@hallow marlin wait what

now it is there

bruh

i didnt do anything when u were helping me

i just checked if everything was on stable

[hallow marlin]

thats good

[rustic lintel]

What do you mean how is it related? Like I said when I go back to look at old tickets that has been archived and then I go to look at a screenshot that was in that ticket that’s the message we get

[runic estuary]

Ok i will try

[runic estuary]

Thx so much it successfull

[iron night]

Gave +1 Rep to @slender minnow

[mild cargo]

hello

can i ask a question?

i want to add hey @wanton heron! A @helper will be with u shortly

how do i do this?

@hallow marlin

?

[hallow marlin]

Hey {user}! A {role.id} will be with you shortly

[mild cargo]

yh where can i add that feature

[hallow marlin]

Panel Configs - Settings - Ticket options - Ticket Message

[mild cargo]

ty

[iron night]

Gave +1 Rep to @hallow marlin

[mild cargo]

ty

[mild cargo]

ty

[jade topaz]

this seems to be a new addition, Can anyone give an example or briefly explain why was this implemented? What was the main reason, as I struggle to implement it so far XD

Haven't found this in docs, either, maybe not added yet

[slender minnow]

Not sure about that, you can ask in here or maybe open a ticket through #🎫│make-a-ticket so that a staff member can help you out

[cobalt blaze]

How do I make tickets go under a specific category when opened ?

[humble sequoia]

━━ moved to ticket ━━

[cobalt blaze]

?

[loud turtle]

Why move it to a ticket

[cobalt blaze]

Can you help me ?

[cobalt blaze]

.

[loud turtle]

Yes boss

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[loud turtle]

Here you go

This should helps

[craggy geyser]

They had an open ticket for the same query

[loud turtle]

Got it

[azure agate]

Hello

Если кто то умеет по русски говорить помогите

Как сделать вот так

[robust sandal]

JG101

If someone can speak Russian help

Russian (ru) → English (en)

[robust sandal]

JG101

How to do it like this

Russian (ru) → English (en)

Что вы имеете в виду?

English (en) → Russian (ru)

[loud turtle]

@azure agate

[azure agate]

?

/translate

[loud turtle]

Что вы имеете в виду?

[azure agate]

/translate

[loud turtle]

@azure agate Пожалуйста, объясните, в чем заключается ваша проблема, чтобы я мог помочь вам или кому-то еще.

[azure agate]

Что бы вот такая фигня в канале вылезла

[robust sandal]

JG101

That such ||crap|| in the channel would come out.

Russian (ru) → English (en)

[loud turtle]

Вы можете отредактировать сообщение панели, чтобы оно изменило свое сообщение. Все остальные оптиомы предназначены для премиум-класса. Сообщение тикета также может быть изменено

[cyan chasm]

Iam here!

[azure agate]

А как само это сообщение появилось я незнаю?

Как сделать что бы оно само появилось

[loud turtle]

Please explain your query

[robust sandal]

JG101

And how did this message come about I don't know?

Russian (ru) → English (en)

[robust sandal]

JG101

How to make it appear on its own

Russian (ru) → English (en)

[cyan chasm]

I left the server for 5 minutes ... but now it doesn't let me back because it tells me to wait for the server update for the building plus!

[loud turtle]

Об этом говорится здесь

[loud turtle]

I can't help you with that. Is that anyrhing affliated with ticket tool?

$help panel

[humble sequoia]

Creating a panel

To create a panel we are going to need to head over to the panel configs on the dashboard
Once at the dashboard we will need to click Create Panel
Enter a panel name (Fill in any optional settings you want)
Click Create Panel and your ready to get started with configuring your panel
An example of a creating a panel is shown below.

[cyan chasm]

why does it tell me that the sever needs to be updated? the problem is not mine

[kind hawk]

Sorry but this discord server is for @humble sequoia support inclusively

[humble sequoia]

⚠️ You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[kind hawk]

Also for the free one. Sorry.

[jade topaz]

i have a question, How do you get the ticket bot to do custom reactions

[hallow marlin]

do you mean multiple buttons?

[jade topaz]

@hallow marlin yeah

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

Note: This is a premium feature

[hallow marlin]

its a premium feature

[jade topaz]

aight thanks

[acoustic pumice]

Hello

Someone help me

[humble sequoia]

We would love to help you, but if you don't tell us what you need help with we can't help you :(