🆘│community-support

[jade topaz]

I know

How to make multiple buttons ticket ?

[copper owl]

You'll need premium

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

Note: This is a premium feature

[copper owl]

This explains it ^

[jade topaz]

Okay

[copper owl]

so why are you helping out in DMs?

[jade topaz]

Can I change embed's color ?

@copper owl

[copper owl]

#546557408902905896

[kind forge]

What to do 😭

[copper owl]

Don't ping us for support please.

[copper owl]

with premium yeah

[kind forge]

Nafez pls help me

[jade topaz]

Okay sorry 😐

[humble sequoia]

━━ moved to ticket ━━

[jade topaz]

No one dmed me

[azure hornet]

wt is this Demo Role

[mellow grotto]

What is the command for the bot?

[jade topaz]

Who is trying it for free

[jade topaz]

$

[mellow grotto]

Thx

[jade topaz]

Np

[hearty quest]

are there anyway to make that when i create a ticket it dont go to the top of the server?

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[urban kelp]

@hearty quest This should help.

[rough zephyr]

staff only

[rain fiber]

hi. I'm trying to get transcripts with links rather than txt. how do I do that?

[jade topaz]

Just say $transcript at the end of ticket

And

I don't think it works

[rain fiber]

I get a txt. in other server someone showed me they got a link instead

txt is internal storage, and the link works for anyone without having to download it

[jade topaz]

Well just ask them how to do it lol

$transcript help

$transcript

[rain fiber]

they said it came like that by default

[jade topaz]

Cooy their settings

Or i think u need to unlock free trial

Well

If u need help

Just dm me

And

I will set everything for you

In seconds

[copper owl]

it's the transcript

[weak flare]

why

i have the bot

on server

[copper owl]

you click on the blue text that says Direct Transcript and you get a preview

[copper owl]

log out and back into the site

[weak flare]

same

..

;/

[copper owl]

check your ticket

[jade topaz]

Bro it's good u have free trial, because the others, i need to pay 1 dollar and give them my credit card lol

[copper owl]

what?

[jade topaz]

Yeah

In other bots

If i need free trial

I need to pay

So dumb

[copper owl]

that's not really a "free" trial

[copper owl]

also again, why are you asking people to DM you for help when you can do it here?

[jade topaz]

It's free consider me

[jade topaz]

I'm doing it because I don't think people can send invite links here for help

So i just tell them to DM me for help

[copper owl]

you dont need an invite link to be able to support, but fair enough i guess?

[jade topaz]

But they might be new and need help with the tickets or setup

[copper owl]

then explain it here..

if you help here and we see you helping, you get the proficient role

[jade topaz]

No but explaining won't help, i would rather do it for few mins than waiting and then it says error or something

[copper owl]

okay then..

[jade topaz]

I got a point right

You hate when u explain in words for like 1 hour and it tells them error or they don't get it

Rightv

?*

[copper owl]

that's literally what support is so no..

if you're interested in being support, just FYI, you are not allowed to do it for people at all.

so yeah.. just letting you know

[jade topaz]

Oh

[lament flower]

hello guys

[jade topaz]

Hey

[lament flower]

how do i do the ticket

[jade topaz]

If you're chatting then go to #💬│general-chat , here is only for help

[jade topaz]

I can help

[lament flower]

how

[jade topaz]

You want to share screen and i teach u?

In a vc

[lament flower]

ok

[deep dune]

Its not me llool

[void crystal]

would it be possible for tickettool to add a role to someone who creates a ticket using the bot?

[hallow marlin]

ticket tool does not have this function to my knowledge

[subtle mauve]

how to set it up so when someone opens a ticket, it pings a support role?

[hallow marlin]

you had to put the role id which should be pinged in the brackets. {role ID}

i hope this helps @subtle mauve

[tidal bear]

you have to add that in the ticket response as shown below

that is under panel config > ticket options

[frozen crane]

who or how do i contact someone to pull me off the val list for the next season coming?

[sinful lichen]

hey guys, sorry could someone help me with a small issue.

its to do with when someone makes a ticket everyone in the discord can see it, how do i change it so only the person making the ticket and admin only see the ticket and its contents?

[tidal bear]

You need to set it to where the @ everyone role don’t have read perms you can find that under permissions in your panel @sinful lichen

If I’m correct

[sinful lichen]

panel config, settings, then the "everyone role open/closed permissions?

[tidal bear]

Yes

[sinful lichen]

ok i think i got it then thankyou

[tidal bear]

Your welcome 🤗

[vestal star]

does anyone know the command to open a ticket on my server

[tidal bear]

It will be the bots default prefix $open

[vestal star]

Thanks

[tidal bear]

Or create

[jade topaz]

Hello

[tidal bear]

If it doesn’t work then you have to enable commands on the bot

[vestal star]

How do I see the bot commands?.

[jade topaz]

@tidal bear

well dm please

[tidal bear]

You can type $help or go to the bots docs

[sharp elbow]

how do i change the bot's logs channel?

[tidal bear]

Why?

[sharp elbow]

i cant find it on the dashboard

[jade topaz]

create ask you a question in dm

[tidal bear]

It should be under the panel config, under logging options

[jade topaz]

create ask you a question in dm @tidal bear

[tidal bear]

Sorry my dms are closed

[jade topaz]

Can you open it just to ask a question?

[tidal bear]

No sorry

[jade topaz]

#💬│general-chat

Please

[jade topaz]

hello
i need help
how come my emojis aint working https://cdn.discordapp.com/attachments/964705918149353554/964709267926040606/unknown.png

[jade topaz]

Invite me to you're server and lemme see

[craggy crag]

it wont show on the dashboard

but the bot is in my server

[jade topaz]

Re-login back in

in the dashboard

Log out and log in again

[craggy crag]

ok ty

[jade topaz]

Np

If you need anything just ping me here or dm me, I'm free 24/7

[surreal sky]

how do you make it so that the person that opened the ticket cannot close it and the support person can

[jade topaz]

I think you need premium or trial for 7 days for that

[surreal sky]

ohh

alright thx

[jade topaz]

Np

[regal goblet]

@surreal sky you only need to enable Support only for the close button, or whitelist/blacklist a role

https://i.imgur.com/GVpH46T.gif

hmm he left

@jade topaz
For the next time, it is possible without premium^^

[jade topaz]

I know

[pine sierra]

hu

hi

[jade topaz]

Good

Hello

[pine sierra]

كيف اطلع الاوامر البوت

[regal goblet]

Why you told him that then...?

[jade topaz]

idk

because

[pine sierra]

كيف اطلع اوامر بوت

[jade topaz]

it's easy with premium

[pine sierra]

$commands

[pine sierra]

how view cmds bot

[jade topaz]

bot dead in bot cmds?

$vote redeem

does not work

[regal goblet]

uh oh you don't need premium for that, so its not easier nor harder to do

[pine sierra]

$help

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[jade topaz]

oh alright

[pine sierra]

i wanttttt all commands

@regal goblet

how

view

[regal goblet]

Which commands?

[pine sierra]

ticket tool

[jade topaz]

$vote redeem command is disabled??

only $vote works

[pine sierra]

I want to see the orders, how?

[regal goblet]

Try in #🤖│bot-spam

[jade topaz]

lmfaoo thats where I am comin from

[regal goblet]

Let me ask, not sure what is wrong with it

[jade topaz]

okay

[jade topaz]

hey, sorry I just realized dms were off

as it didn't say anoything on channel I thought command didnt work XD

[jade topaz]

Hello, could someone please tell me how can we create a panel like this? 🤔

[shut bolt]

You mean the multiple buttons?

Or the message itself?

[jade topaz]

I can handle the message, just want to know how can we do those multiple buttons (:

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

Note: This is a premium feature

[shut bolt]

Check this out

And to edit each button's label

[jade topaz]

got ya, thanks mate

[shut bolt]

$buttons

[humble sequoia]

Buttons

The new Discord Buttons allow for a much smoother and convenient experience. They reduce lag and work much better than emojis. With ticket tool you can edit all the buttons however you like! Buttons can show emojis, text and can have 4 different colors.

Where can I edit them?

Dashboard ➞ Panel Configs ➞ Settings ➞ Button Options ➞ Setting

[shut bolt]

Sure

[jade topaz]

perfect, ty

[shut bolt]

[jade topaz]

Reply to me here if u need help

[jade topaz]

@jade topaz

سلام عليكم

[jade topaz]

هلا

يسطا

[honest canopy]

Сюда можно писать по поводу вопросов?

[jade topaz]

في مشكلة بي بوت التكت مو قادر اضيف تكت ولا اقدر اكتب $help

[honest canopy]

Hello everyone, please tell me how to make the tickets themselves be deleted after 24 hours

[jade topaz]

Check you're dms

[jade topaz]

احا انت مو support

[jade topaz]

Nope but I know a lot about the bot

So i can help you with anything you wish for!

[jade topaz]

.

[jade topaz]

Dm me the server invite and when i join, give me owner role and i will set it up for you!

[regal goblet]

@jade topaz as stated on this channel description, it is advisable not to provide perms for your servers, specially to users not officially affiliated with Ticket Tool, attempt to resolve it within this server or make a ticket to contact our staff
@jade topaz there is no need for asking for perms nor invites

[jade topaz]

Don't worry i already helped him

[regal goblet]

mhm...

[trail cedar]

ابي لوحه قياده البوت

[humble sequoia]

https://tickettool.xyz/manage-servers

[shell owl]

https://i.imgur.com/VfA7Qvu.png
How do you make multiple buttons?

[humble sequoia]

Buttons

The new Discord Buttons allow for a much smoother and convenient experience. They reduce lag and work much better than emojis. With ticket tool you can edit all the buttons however you like! Buttons can show emojis, text and can have 4 different colors.

Where can I edit them?

Dashboard ➞ Panel Configs ➞ Settings ➞ Button Options ➞ Setting

[shell owl]

But how can I add multiple buttons on "one" message, that only shows how to edit them

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[jade topaz]

Dashboard ➞ Panel Configs ➞ Settings ➞ Button Options ➞ Setting

[shell owl]

https://i.imgur.com/RqXb1e6.png thats only one

[jade topaz]

I think you can do it many times

[azure hornet]

Do I need premium to put multiple buttons in 1 msg

[jade topaz]

I don't think so

[hallow marlin]

Multipannels function is only possible with premium.

[azure hornet]

okk

[delicate ermine]

hi how i can set the channel of transcription ticket?

[jade topaz]

$transcript help

[delicate ermine]

ok

[jade topaz]

idk

[delicate ermine]

he say Warning: This channel isn't a ticket, only premium users can create transcripts outside of tickets.

[jade topaz]

So you need premium for that.

[jade topaz]

how tho?

[humble sequoia]

━━ moved to ticket ━━

[copper owl]

check the ticket you opened.

[jade topaz]

how can we setup Multibuttons on single message

[vagrant jolt]

i want to know if i could make a single ticket system with 5 buttons

so something like this

[humble sequoia]

━━ moved to ticket ━━

[copper owl]

check the ticket you created.

[jade topaz]

@copper owl how does this m2t feature works

[copper owl]

you do have a ticket.

Please ask your questions there. without pinging.

[jade topaz]

i closed

[copper owl]

Welp. That explains it.

it's just a tag. You run it manually

[jade topaz]

ohk

[copper owl]

the bot doesn't automatically respond like that

[jade topaz]

got

[wet veldt]

I need help with ticket tool config

[wispy pike]

If i use $help not work

[wet veldt]

$help

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[wet veldt]

wdym

[jade topaz]

Try using it

[wispy pike]

Ok

[wet veldt]

I cant make the tickets appear in a certain catogory

[wet veldt]

?

[wispy pike]

It's not work

[jade topaz]

You can fix it by the dashboard control panel

[jade topaz]

Try it here

[wet veldt]

doesent work

[wet veldt]

where to find it

[jade topaz]

Hm, i can help

[wispy pike]

$help

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[jade topaz]

If you want

[jade topaz]

So you see

[wispy pike]

It's work

[jade topaz]

It works

[wet veldt]

yes pls

[wispy pike]

In my server it's not work

[jade topaz]

I can it doesn't have administration perm on the role on you're server

[wispy pike]

I will cheak

[jade topaz]

Alright, explain it here or in dms and i will send you ss or do it for you

[wet veldt]

dms

[jade topaz]

Check* and alright

[jade topaz]

Alright

[wispy pike]

Ok

[jade topaz]

how can I add claim button here?

[wispy pike]

ما يشتغل سويت كل شس

[jade topaz]

I can show you if you need help with smt

[wispy pike]

Ok

[humble sequoia]

━━ moved to ticket ━━

[craggy crag]

how do u make a ticket with like 5 bottons

[craggy crag]

u need preium

[hallow marlin]

With the Multipanel function.

[craggy crag]

how do i do that

[hallow marlin]

You have to create a pannel for each button and then add it to the multi panel option in the general options.

[craggy crag]

do i have to have premium?

[hallow marlin]

you need premium for this, yes

[craggy crag]

dang alr

[urban kelp]

Is @pseudo glen bot required to be in the server that has @humble sequoia?

[jade topaz]

Optional

[urban kelp]

Alright

[dire cave]

When people create ticket everyone can see that ticket, I want it to be only me and whoever created a ticket.

[dire cave]

$help faq

[humble sequoia]

====== FAQ ======

If a question interests you run the command to see the answer.

Q: What is the prefix and how do I change it?

A: $help prefix

Q: How do I let my support team see into a ticket?

A: $help support

Q: How do I make a ticket ping my support when it's created?

A: $help ping

Q: How do I set a transcript channel?

A: $help transcript

Q: How do I limit the number of tickets a user can create?

A: $help limit

Q: How do I set what category tickets are created in?

A: $help category

Q: How do I set what category tickets are moved to when closed?

A: $help closed

Q: How do I set a custom reaction?

A: $help reaction

Q: How do I set the permissions for the tickets?

A: $help perms

Q: How do I create a panel?

A: $help panel

Q: How do I get the panel in my discord?

A: $help send

Q: How do I add or remove users from a ticket?

A: $help add

Q: Ticket Tool isn't responding to my commands, How do I fix it?

A: $help offline

Q: How does the claim command work?

A: $help claim

[jade topaz]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[nova scaffold]

I can’t invite the bot

It like generally doesn’t work says success but don’t join

Tried on phone and PC

[copper owl]

check the audit logs

check who's kicking the bot and remove their perms temporarily

[nova scaffold]

Nobody

Dashboard is fine says I invited if

Oh ofcourse

Stupid dyno is down so no welcome messages

duhh

Thanks anyway lol

Thanks @copper owl

[iron night]

Gave +1 Rep to @copper owl

[copper owl]

No problem

[soft ravine]

How do i embed a channel hyperlink in a ticket panel?

I know its probably {channel.id} but cannot figure out the correct syntax for it to work

[copper owl]

you'd have to elaborate what you meant

[copper owl]

by this

[soft ravine]

So i want the ticket basically to say Please click on #my-channel to register and have it be a link that will take them to the registry channel.

[copper owl]

<#ID>

[soft ravine]

okay thanks

[copper owl]

use the discord native syntax

[fallow vigil]

Hey

Can any admin join my server and make tickets sport for me

Or tell me how

[copper owl]

$help panel

[humble sequoia]

Creating a panel

To create a panel we are going to need to head over to the panel configs on the dashboard
Once at the dashboard we will need to click Create Panel
Enter a panel name (Fill in any optional settings you want)
Click Create Panel and your ready to get started with configuring your panel
An example of a creating a panel is shown below.

[copper owl]

we dont do it for people

[fallow vigil]

Ok

[copper owl]

here's an explanation on how to create a panel which is used for opening tickets

once you create it, send it to a channel in your server

[fallow vigil]

Ok thanks

[normal star]

السلام عليكم

عندي مشكلة مع البوت

ومو بس في ذا السيرفر حتى في السيرفرات الثانية

When I want to open a ticket, it appears to me like this, not only in this server, but in all servers. Why?

<@&642118166243311646>

@copper owl

[mystic pivot]

I have the role of administrator and I want him to be unable to open the ticket after closing how?

[copper owl]

#546557408902905896

[copper owl]

update your discord

[copper owl]

I dont understand what you mean

[jade topaz]

Customer keeps getting this @copper owl

[copper owl]

@jade topaz

if you want our help, #🎫│make-a-ticket

[jade topaz]

Hey I try to make a support ticket system and when I open a ticket it doesn't open in the certian category or send any messages in the channel

[mighty flicker]

$help

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[jade topaz]

Doesn't help...

[median lily]

I have question about ticket

When i open a ticket on my phone, it says "Unknown Intergration" And i can't open ticket, can you please fix this?

[scenic plinth]

Try updating your Discord Application. If you don't see an update, un install the app and reinstall it.

[humble sequoia]

Update your discord App

Buttons are a relatively new addition to discord and don't work with some older versions of the app.

Please verify that you have the latest version of discord, by going to the app or play store.

Discord for the App Store

Discord for the Play Store

[vague linden]

help plz>>?

anyone support team.....؟

[humble sequoia]

We would love to help you, but if you don't tell us what you need help with we can't help you :(

[jade topaz]

I can, what do you need help with?

[jade topaz]

How can I make the tickets become a panel with buttons?

Sort of like shown here.

[azure hornet]

how can I get Ticket Tool Proficient role and wt is this role

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

Note: This is a premium feature

[slender minnow]

@jade topaz refer above

[slender minnow]

refer the channel description

[azure hornet]

okk

[shrewd badge]

how can i add the support mention when someone open ticket

[fallow ingot]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[fallow ingot]

@shrewd badge ^

[full carbon]

Hi!

I added The Ticket Tool to my server for like 10 minutes ago, but i can't see my server in dashboard

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[slender minnow]

@full carbon ^

[full carbon]

Thanks.

Thanks @slender minnow

[iron night]

Gave +1 Rep to @slender minnow

[full carbon]

oh, i guess relogging was refreshing the page.

[shrewd badge]

how can i change the name of the buttons
example if i want to change from {create ticket} to {new ticket}

[slender minnow]

Nope

[slender minnow]

That's a premium feature

[shrewd badge]

i have a free trial

and then i will pay for the premium

[shrewd badge]

how can i do it? @slender minnow

[slender minnow]

Panel config ---> Button option ---> create ticket settings

[oak peak]

#ticket tool no one replied

[jade topaz]

They have other tickets to handle

[oak peak]

Okay then

[jade topaz]

But i can help you if you want

[oak peak]

Oh thanks I will really appreciate

[jade topaz]

What do you need help with?

[oak peak]

A lot of things

[jade topaz]

Alright

List them

[oak peak]

Money traveling 🧳 houses famous with clothe motor

[jade topaz]

?

What does this have to be with the tickets?

[oak peak]

I don’t know

I don’t understood this again. I’m tired

[jade topaz]

...

[atomic solstice]

Like it was explained in your ticket. You are in the wrong place. We are a support team for any issues related to the @pseudo glen. We don't offer travelling and housing help

[oak peak]

I know, I drop a text because I need some members to talk too maybe they will help me out of all this

How can I talk to member for help ?

[jade topaz]

I can help you

But with the ticket bot ONLY

Not something else

[oak peak]

Oh thanks

I add you

[zealous escarp]

I need help

[jade topaz]

With?

[zealous escarp]

Does not let me log in to select my server on a ticket tool

[jade topaz]

Re-login into you're account on the dashboard

[zealous escarp]

I login

[jade topaz]

Do it again

[zealous escarp]

Ok thanks

[jade topaz]

Np, did it work?

[zealous escarp]

It does not work I can maybe invite you to serve and make me seaweed

[frigid idol]

Have you tried https://tickettool.xyz/manage-servers ?

[jade topaz]

Alright dm me the invite

[jade topaz]

He did, it's maybe the perms with the bot or with he's role

[slender minnow]

the user did not had admin perms to access the dashboard

[jade topaz]

I know

I know this sounds stupid but could anyone talk me through how to get up ticket tool

[jade topaz]

I can

[jade topaz]

Thanks

[iron night]

Gave +1 Rep to @vale comet

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here.
You can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[loud turtle]

Blacklist roles?

$help blacklist

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or reactions.

Selecting a blacklisted role

Go to your Dashboard ➞ Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[slender minnow]

It was for accessing the dashboard

Not opening tickets

[loud turtle]

Sorry not sorry

[jade topaz]

then i think you don't have enough perms in the role to have access

[slender minnow]

???

I dont have any problem

[loud turtle]

That doesn't happen

Only the person who added the bot can access the dashboard

If this doesn't help. BLAME ME YEAH

I'm crying

[slender minnow]

Uhmm... there are three levels of access you can have to dashboard

1. Server owner
2. Admin perm access
3. Dashboard role access

So there are more then one person with provided access

[loud turtle]

This hurts my feelings for ticket tool. I'm never getting proficient

[velvet condor]

How to create a ticket

[red nebula]

How do I add like roles in the ticket

So

Those roles can like see in the ticket

[fiery gate]

guys, anyone had "allocate base memory failed" error and got it fixed?

[jade topaz]

my 2 hacked cat was hacked but the support dont can help mee

[copper owl]

@jade topaz @fiery gate you're both in the wrong server.

[jade topaz]

whats the right server

[copper owl]

If I remember correctly, youve been told this twice

[copper owl]

The only thing I can tell you is that this is the wrong server.

I have no idea which server you need to join to solve your issue

[jade topaz]

thats the problem

[copper owl]

the problem is that we can't redirect you?

[jade topaz]

on the biggames server support is noting say the name of a discord name or a browser forum idk

[copper owl]

unfortunately that isn't an issue we can fix.

So, to reiterate, you're not in the correct place to ask for this type of help.

[jade topaz]

I have proof

The problem is there is no right place

[copper owl]

And you expect us to solve this?

Again, we're ticket tool support.

[jade topaz]

you are the support ( support )

there is no other support

[frigid idol]

https://tenor.com/view/popcorn-entertainment-gif-9904298

[copper owl]

Alright I won't go back and forth because it's evident we can't help you with this issue.

If you have any questions about Ticket Tool, then feel free to ask. Any questions regarding subjects NOT related to ticket tool should be kept out of this channel and the tickets you create using #🎫│make-a-ticket.

[jade topaz]

thanks

[frigid idol]

I think it's best for you to understand that this discord is set up to provide support on the TicketTool bot itself, not something that happens on other servers

[jade topaz]

yes yes the problem is that there is no other support

[frigid idol]

That is not important. If you have any issues on a discord server, try the discord owners of that specific discord.

[jade topaz]

Can I set a blacklist rolle only for one panel?

[copper owl]

are you looking to stop users from creating a ticket in a specific panel instead of all of them?

[jade topaz]

ye like just for one panel not all

[copper owl]

$buttons

[humble sequoia]

Buttons

The new Discord Buttons allow for a much smoother and convenient experience. They reduce lag and work much better than emojis. With ticket tool you can edit all the buttons however you like! Buttons can show emojis, text and can have 4 different colors.

Where can I edit them?

Dashboard ➞ Panel Configs ➞ Settings ➞ Button Options ➞ Setting

[copper owl]

Add the role you want to blacklist from creating tickets in the Disabled Roles in the Create Ticket settings

[past tiger]

How can I add a Discord role to allow my admins to see active tickets? It says I need to add a support role. How do I add their role as support?

[shut bolt]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[jade topaz]

Hi, how is it possible that my tickets were deleted automatically on my server?

[shut bolt]

Add them as shown and they will be able to see new tickets

[jade topaz]

And how can i undo this? Thank!

[shut bolt]

Right after being closed?

[jade topaz]

yes and often without...

[shut bolt]

Alright, when a ticket is deleted right after closed is due to a setting. Go to your Panel Configs tab, then open the panel's settings. And display the General Options menu. Once there mark as the Two Step Ticket feature and save changes. That will stop tickets to be deleted after being closed. Tickets won't delete by themselves unless you set it that way so if there are tickets that are disappearing would be good to set the logs so you see who's issuing the deletion. Lastly, you can't recover deleted tickets

[jade topaz]

$help support

[copper owl]

use commands in #🤖│bot-spam unless you're helping someone. thanks.

[jade topaz]

So I should disable ''Two Step Ticket'' ?

[shut bolt]

You should enable it

[jade topaz]

it is now enable (green)

[shut bolt]

Then someone is deleting them

[jade topaz]

I don't want ticket to be deleted automatically

[jade topaz]

now, i've checked them. Ticket support closes the tickets

[shut bolt]

If you had enabled two step ticket then it's not the bot automatic deleting them, someone must have triggered deletion

[shut bolt]

Sorry, didn't get that clear, ticket support as in your support?

[jade topaz]

this is the option descritption ''This will cause tickets to be deleted instead of closed.'' this option should be disabled, right?

[shut bolt]

Enabled

[jade topaz]

why enabled?

I don't want tickets to get deleted

[shut bolt]

Two Step Ticket means the ticket will have two states, closed and deleted, by disabling it the bot will delete it as soon as it's closed

[shut bolt]

I'm aware of that

[jade topaz]

oh okay

Thank you very much for the support. I'm gonna check it out

[shut bolt]

Sure

[frigid idol]

@jade topaz

[jade topaz]

ok

do you know how to activate tickets on a server?
like i have a server but idk how to put tickets

[frigid idol]

1. Is it possible for you to clarify if you followed the setup?
2. Can you let us know at what exact part of the setup you are stuck?

[jade topaz]

i have the bot for the ticket but idk how activate the ticket

[fallow ingot]

$help panel

[humble sequoia]

Creating a panel

To create a panel we are going to need to head over to the panel configs on the dashboard
Once at the dashboard we will need to click Create Panel
Enter a panel name (Fill in any optional settings you want)
Click Create Panel and your ready to get started with configuring your panel
An example of a creating a panel is shown below.

[jade topaz]

oh thx

[frigid idol]

you beat me to it @fallow ingot 😅

[fallow ingot]

anytime

[opal rapids]

Alguém consegue tirar uma dúvida minha sobre construção de base ? Kkkkk

[jade topaz]

I can help you, what do you need?

[opal rapids]

I'm new to the game and I tried to build my first base, but I closed the gate without having set the lock, I wanted to know if there is a way to remove the lock or if any ADM could go and remove it

[jade topaz]

??? This is an ticket tool support, not an game

[frigid idol]

I would advise you to google it

[jade topaz]

How to make multiple support-tickets option in one panel?

[frigid idol]

Do you mean multiple buttons for different types of support?

[jade topaz]

Yeah

[jade topaz]

Yes.

I need help

[jade topaz]

With?

When someone opens a ticket and sends a link in it the dyno bot deletes it how do I prevent that

[jade topaz]

You need to change Dyno's dashboard on not to do that

Or just don't let dyno on the ticket

[jade topaz]

But do i have to make dyno not do that with every individual ticket

[jade topaz]

How

[jade topaz]

No not really

[jade topaz]

Don't add the bots role on the ticket or just don't let dyno be apart of the bot's role

But where do I not add the bot role

Can I please get help setting up the ticket thing?

[jade topaz]

On dyno, it's easy, click on dyno, take the cursor on the bot's role on dyno's status and click the X

[jade topaz]

Alright, dm me the invite and info and i could help you if you want

Wait I fixed it I just remove the administrator role from dyno

[jade topaz]

alright

[fallow ingot]

Side note: You can remove Dyno's admin perms, and give it the perms needed to function. Then, add perms to the category's that are private so Dyno can see them and send messages. No bot needs administrator to function.

[jade topaz]

Oh ok

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here.
You can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[fallow ingot]

@jade topaz ^

[jade topaz]

I already did that yet it sets itself to the defualt

[fallow ingot]

Please stick to support here if possible.

[jade topaz]

Also when someone open a ticket it says support will be here soon How do I change that

[jade topaz]

I will try

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customise it head over to your Dashboard ➞ Panel Configs ➞ Settings ➞ Ticket Options ➞ Edit Ticket Message

[jade topaz]

You need premium

[fallow ingot]

@jade topaz ^

[fallow ingot]

You don't you just have a limit of messages that can be in the embed.

[jade topaz]

oh

[fallow ingot]

What do you mean?

[copper owl]

you've been told multiple times to stick to support here as well. Please do not ask for permissions in other servers to "do it for them" and try to help them in this channel.

[jade topaz]

I set it to make all the tickets in the ticket category and send a message in that channel when you create it and everything and when you do that it doesn't set it to that

[jade topaz]

I hate explaining, its easy to do it

[copper owl]

And are you interested in becoming support?

just curious

[jade topaz]

Yeah

[copper owl]

well for one, it's prohibited to do things for people as support.

for two, asking for permissions is also not something we allow.

if you're really interested in becoming support, I advise you to follow what we're asking of you. It's a good idea to do so if you're looking to become support.

[jade topaz]

I just want an job

[copper owl]

[frigid idol]

It could be me, but haven't found an answer yet.

[jade topaz]

I am

[fallow ingot]

do you mean the tickets aren't going into the category you set on the Dashboard?

[copper owl]

they opened a ticket, so dont worry about it

it's handled

[frigid idol]

awesome, is it possible to share it here? Since I couldn't find the answer as well?

[jade topaz]

Yea and everyone can see the tickets and it doesnt send a message

[copper owl]

use $mp2 in #🤖│bot-spam

it's about mutli-panels

[fallow ingot]

Okay, so make sure ticket tool has perms to see the category you've set.

[jade topaz]

It does

[fallow ingot]

$kv

[humble sequoia]

How to hide tickets from everyone

Head over to your Dashboard ➞ Panel Configs ➞ Settings ➞ Permission Options ➞ Edit Everyone Roles Opened Permissions

NOTE that @everyone can type aswell if it has permissions to send messages

[fallow ingot]

To stop everyone seeing tickets^

[fallow ingot]

What's your servers ID?

[jade topaz]

959655860504780811

Okay now its working -_-

[fallow ingot]

It appears the bots also missing the VIEW_CHANNEL permission.

[jade topaz]

Oh okay

Is there a way I can change the ticket names? Instead of numbers

Also make it ping me and admins/mods when it gets created

[fallow ingot]

Yeah, but sadly only for premium subscribers.

[jade topaz]

Oh okay

[fallow ingot]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[fallow ingot]

[jade topaz]

Okie thanks this helped alot!

One last thing...

[hallow marlin]

the best option is, when you use the role-id

[jade topaz]

Okay let me try that

Alright thanks!

[hallow marlin]

you're welcome! 🙂

[unborn abyss]

hi how can you allow members to send images in the ticket they opened

[frigid idol]

They could use the windows snip tool and just ctrl+v it in the ticket. Otherwise it can be a discord permission that one is allowed to post images.
You can test this yourself when creating a ticket on your own discord.

[slender minnow]

More like wrong set up from the dashboard.

Panel congig ---> perm option ---> user ticket open settings thingy

[hallow marlin]

try this

I hope this helps you

[fallow ingot]

someone has already told them how to do this.

[hallow marlin]

correct, but I tried to show it simply with a visualization. 🙂

[unborn abyss]

Thanks for the help from both @slender minnow @hallow marlin

[iron night]

Gave +1 Rep to @slender minnow

[unborn abyss]

thanks @hallow marlin

[iron night]

Gave +1 Rep to @hallow marlin

[hallow marlin]

with pleasure

[ocean oasis]

Is there a way to set the ticket id at random?

When the user makes a ticket

[hallow marlin]

How do you mean that exactly?

[ocean oasis]

Now i have ticket-1, ticket-2, ticket-3 but i want that the numbers are random generated

the {count}

[hallow marlin]

panel settings - Ticket Options - Ticket opened channel name

but you need premium for this.. premium is worth it 🙂

[ocean oasis]

good to know, thanks!

[copper owl]

having the numbers randomly generate is not an option though

@ocean oasis just in case you buy premium thinking it is ^^^

[hallow marlin]

randomly not, im sry.. but without the numbers

I was too imprecise Im sorry @ocean oasis

[ocean oasis]

thats ok (:

[hallow marlin]

but a good option would be this one:
{ticket.user.name} -The username of the user who is assigned to the Ticket
like: ticket-Kurbey

[graceful quest]

How to enable the claim in ticket

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming Options.

Note: This is a premium feature

[graceful quest]

I open trail and i doesn't working

[frigid idol]

#🎫│make-a-ticket

[jade topaz]

Is claiming a premium feature??

[hallow marlin]

yes it is

[jade topaz]

Oh ok

[blissful halo]

make a polish language

[hallow marlin]

there you can change the language if that is what you mean

[blissful halo]

but i have only 3 languages and there is no polish language

[hallow marlin]

probably i have these options because i come from a different country

which browser do you use? @blissful halo

[blissful halo]

OperaGX

[hallow marlin]

i use chrome, maybe you have to test it with another browser

[frigid idol]

Chrome does give more options since it uses Google Translate

[hallow marlin]

I already thought so, thanks for the information

[iron night]

Gave +1 Rep to @frigid idol

[delicate egret]

yoooo fam

anyone know how to select the channel that tickets are sent to for a specific panel?

so like, when the ticket is opened, how do i specify the channel i want the ticket sent to?

or like, do we just manage it via the web browser?

(ticket tool dash)?

[frigid idol]

Yes, that is set via the web browser.

Go to the settings of your panel ==> Category Options and select a category that is set up on your discord. When you open a ticket after that, it will only show up in that category instead of the top of the discord list

Did that work for you @delicate egret ?

[delicate egret]

thank you. i see it... any idea why the category selection is limited?

i made the bot an admin

also, i appreciate the timely reply

[frigid idol]

If you haven't created any categories on your discord server, please do that first. After you done that, refresh the web browser so you are able to select a category from your discord server

[delicate egret]

i have a whole lot of categories lol

oh wait

oooooooh wait i see

so i create a category specifically for this?

then channels within that category for more info?

[frigid idol]

It's up to you if you create a special category, but you can not select channels. Category only

[delicate egret]

ahhhhh

so each ticket opens as a 'thread'?

under that category?

[frigid idol]

You got it 😉

[delicate egret]

ahhhhh, so just make the category invisible to everyone besides support

and boom, we're good?

[frigid idol]

Pretty much indeed 😄

[delicate egret]

sheesh

y'all some 🐐

thank you very much for your time

happy holidays

[frigid idol]

Same to you and enjoy the bot ^^

[copper owl]

the person already left but they don't open as threads @frigid idol

their question was how to send a panel to a channel

nevermind the last part

[frigid idol]

I know. That is the reason is was posted in quotes by the reporter. It creates temp channels

[broken fern]

can anyone help me please :/

[frigid idol]

What is your question?

[broken fern]

How can you create a ticket tool so that other people can open a ticket?

[copper owl]

Seeing as threads are a discord feature already, would be good to mention channels instead of threads.

Also its unclear whether the user who asked for help meant temp channels or threads

just to avoid confusion 👍

[frigid idol]

Agree with you there 😉

[frigid idol]

Have you set up the bot on your discord?

[broken fern]

i dont now

know*

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here.
You can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[frigid idol]

@broken fern 👆

[broken fern]

thx

thanks @frigid idol

[iron night]

Gave +1 Rep to @frigid idol

[frigid idol]

$help faq

[copper owl]

#🤖│bot-spam

[broken fern]

@frigid idol Thank you very much the Ticket tool is now on my Server and other users can create a Ticket thank you very much

[iron night]

Gave +1 Rep to @frigid idol

[jade topaz]

Do we have a command to send a channel to a diff category?

[frigid idol]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[jade topaz]

oh I mean without closing it

like just moving it

[frigid idol]

Ah, I understand. That is not a feature I have found either 😅

[jade topaz]

RIP

[frigid idol]

however, I'm a new user as well, so maybe one of the mods can correct me if I'm mistaken

[shut bolt]

As you mentioned, not possible

[frigid idol]

Thanks for clearing that up ^^

[iron night]

Gave +1 Rep to @shut bolt

[shut bolt]

[spiral onyx]

Помогите

Как настроить бота на русский

[frigid idol]

$help setup

[humble sequoia]

https://docs.tickettool.xyz/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[spiral onyx]

0_0

[frigid idol]

Click on the bottom of the page to set language to Russian

[spiral onyx]

Sorry im no speak eanglish

[frigid idol]

If you use Google Chrome ==> Right Click on the page and translate it to Russian

[spiral onyx]

Click ok

[spiral onyx]

Ok sps

[past basin]

Yoo get the error Missing required option: [User/Role] (optional channel) even with administrator role

[jade topaz]

Hello guys i have issue in setting up permission on my ticket server anyone up for help?

[frigid idol]

Where do you see this?

$help perms

[humble sequoia]

How to set the permissions for tickets

To set a change permissions go to the Dashboard -> Panel Configs -> Settings -> Permission Options

[jade topaz]

When the user open a ticket or they dont see it

Or they all see it

[frigid idol]

Have you tried the manual I posted? 👆

[jade topaz]

I'll

[frigid idol]

Let me know when it works for you ^^

[jade topaz]

I have the same settings as on the video

And the problem is here

[humble sequoia]

━━ moved to ticket ━━

[past basin]

in our ticket. I can add myself as administrator but normal roles i can't add in the ticket and it gives me this error

[frigid idol]

Is it possible to clarify how you are trying to add other roles?

[past basin]

$add user#1111 for example

2 days ago there were new roles added and changed could this be the problem?

[frigid idol]

That can be the issue indeed

[past basin]

so what could be the solution for it ?

[frigid idol]

You mean the roles on your discord server, right?

[past basin]

just the ticket thing

we want to keep the new roles

but i think cuz of that the ticket doesn't work

so i want to add the new roles into the ticket

but how?

[slender minnow]

to give access to tickets?

[loud turtle]

That's an $add error. You need to specify what user or role to add to the ticket

[past basin]

i think i found it

i resend the ticket to the channel

[loud turtle]

Did I help You?

[past basin]

created a new ticket by this embed

and it works now

[loud turtle]

Well your welcome

[past basin]

thanks 🙂

[loud turtle]

I love helping

[jade topaz]

how do i add a role into the bot so my staff team can see tickets

[jade topaz]

You need to do it when you are setting the tickets

[jade topaz]

can i redo

and how

in the middle

[jade topaz]

where

it will ask you to add the roles

when

when you are setting up the name of the ticket the thing

where tho

[jade topaz]

Go to panel configs

[jade topaz]

ok

now waht

what

[humble sequoia]

https://docs.tickettool.xyz

[jade topaz]

how do i setup ticket logs

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here.
You can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[vale junco]

BRO WHY DID I GOT BANNED I DID NOTHING

[copper owl]

You most likely spammed a button, or did something to trigger the DDOS protection.

[vale junco]

Oh ye I did spam

[copper owl]

you'll have to wait an hour, give or take

[copper owl]

Well there you go.

[vale junco]

Okay

Thanks so much!

[deft remnant]

how do i change the create ticket option

[slender minnow]

the button?

[deft remnant]

ye

[slender minnow]

panel config ---> button option

[sonic sonnet]

How buy prumiem ticket

[frigid idol]

https://tickettool.xyz/premium

[runic glacier]

Hi

[slender minnow]

you can grab your user id and add it ahead of $add

so it would be like $add 702111282777817128

[runic glacier]

Ohhh ok thxs

[bronze creek]

Is there a way to check who deleted a ticket?

[copper owl]

With ticket logs yes, but if you dont have those enabled, theres no real way of figuring this out without either ticket logs or a transcript

[bronze creek]

From where do you enable it

[copper owl]

Logging Options of your panel settings

Assign a logging channel and enable the logs you'd want to be sent in the channel

[bronze creek]

Thx

[alpine apex]

elo

so

this is the msg

[hallow marlin]

Did you possibly blacklist the everyone or member role?

[alpine apex]

i dont think i did i may have how would one check

[hallow marlin]

Check the Server Configs

[alpine apex]

is it the

?

[hallow marlin]

yes this one

[alpine apex]

if i black list a role there are they able to use cmds within the ticket

unblacklist*

[hallow marlin]

Have you blacklisted a role there?

[alpine apex]

mhm

i had member there

[hallow marlin]

you have to remove this

[alpine apex]

i see

[runic glacier]

Sorry to bother you again but do you know how to see the user id on android @slender minnow

[slender minnow]

by enabling the dev mode on

[alpine apex]

ah it seams to be fixed

[alpine apex]

thank you very much

[runic glacier]

How

[alpine apex]

im a little slow so this helps alot

🙏

[hallow marlin]

Wonderful 🙂

with pleasure

[slender minnow]

1. From your computer
   1.1 Click on your User Settings (⚙ icon)
   1.2 Click on Advanced and enable Developer Mode

2. From your mobile
   2.1 Swipe to the right (to open the bottom menu)
   2.2 Click on the bottom right tab (your profile)
   2.3 Click on Appearance, enable the Developer mode

Now, from your computer, all you have to do is right-click the objects, and copy its id.

If you're on mobile, you just need to long press, or click on objects to grab its ids.

here objects = the user/role/emoji

[runic glacier]

Here is what comes what's next?

[slender minnow]

mb its in behavior

[snow ruin]

i cant see a new server in the ticket tool dashboard

[runic glacier]

Ok thxs

[hallow marlin]

you have to log out once and log in again

[snow ruin]

i did

[runic glacier]

Tysm

[hallow marlin]

have you logged out here?

[snow ruin]

yes

[hallow marlin]

Are you authorized to manage bot on the server?

[snow ruin]

should be

i use other bots

[hallow marlin]

Are you the server owner?

[snow ruin]

no

[hallow marlin]

let the server owner add your role here, then it might work.

and do not forget to log in again

[snow ruin]

okay

[hallow marlin]

it would be great if you let me know if it worked. 🙂

[snow ruin]

sure thing

[viral helm]

help!?

he is on my server

[hallow marlin]

try this

and then log in

[viral helm]

thanx

[hallow marlin]

you're welcome 🙂

[sturdy crescent]

how do i add a support role

through the dash board

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[sturdy crescent]

i just bought premium so how come i can't claim tickets

[alpine apex]

i have the bot on and i have no blacklists active

[humble sequoia]

Solved in another channel.

[tepid lantern]

why when open ticket name ticket 0000000000000{count}

and that it is

https://cdn.discordapp.com/attachments/875602124250173500/965398459354079262/Screenshot_2022-04-17-16-36-38.png

[hallow marlin]

check the ticket padding in general options

[tepid lantern]

iam set in 20

[hallow marlin]

and for this, you have to set the ticket limit to 1 or more

[hallow marlin]

set this to 4 or 5, that should be enough

[tepid lantern]

oh okay

[hallow marlin]

it would be great if you let me know if it worked. 🙂

[tepid lantern]

yep worked

thx bro

[hallow marlin]

nice, you're welcome ^^

[sonic sonnet]

arabic boy ❤❤

[tepid lantern]

❤️

[sonic sonnet]

are you arabic

[tepid lantern]

yep

from jordan

[sonic sonnet]

احلى الاردن @tepid lantern

[hallow marlin]

#💬│gen-chat-multilingual

[sonic sonnet]

@hallow marlin its locked

[hallow marlin]

@magic ravine
the best thing to do is to open a ticket, a team member will certainly be able to give you more information.

[magic ravine]

I opened a ticket already no response yet

[hallow marlin]

then you have to wait, a team member will surely take care of your ticket soon. 🙂

[magic ravine]

ok

ty

[magic ravine]

No help yet?

[lone harbor]

We are in the Easter follow up

Is expected some people to be unavailable

[shut bolt]

https://i.imgur.com/ZqzZ0lw.png

Your ticket was also claimed and answered, you must be patient due to the situation you are presenting

[humble sequoia]

<:premium:662032717906444329> Premium Perks

Faster Premium Bot
Automatic Transcripts
Full Customization
Custom Buttons
Direct Messages
Ticket Automation
Multipanels
Premium Support

You can purchase premium here:

https://tickettool.xyz/premium

Price

$6 - Monthly
$66 - Yearly

Premium

[shut bolt]

For Magunn

[loud turtle]

What I want

[chrome spire]

Thanks Pablo

[shut bolt]

[humble sequoia]

Error 1015 - You are being rate limited

If you get the above error when trying to access our web page, don't be scared. This is just a security feature on our dashboard to mitigate possible attacks to the site. The only way to access the site is to wait for the temporary ban to be lifted automatically. It typically takes around 1 hour but can be quicker or longer.

[shut bolt]

For smqp

[loud turtle]

What do you mean?

[shut bolt]

Read #💬│general-chat

You can get the context from there

[loud turtle]

Got it

[west dirge]

thanks

[iron night]

Gave +1 Rep to @shut bolt

[shut bolt]

Sure

[chrome spire]

To purchase premium, do I need to make a ticket?

[loud turtle]

You don't have too

Just go to https://tickettool.xyz/premium

[loud turtle]

If billing issues, then you have to make a billing ticket

[chrome spire]

Cool, appreciate it mate

[loud turtle]

Welcome

[fresh orbit]

Is it possible to make it so the person opening the ticket remains anonymous?

[loud turtle]

What do you mean by anonymous?

[fresh orbit]

So it won't show their name/tag/profile, so the person who is responding to their ticket doesn't know who it is?

[loud turtle]

Ohhh

The person who responds will know who is the ticket opener

whether what the bot mentions or who is in the ticket

[fresh orbit]

Ohh, okay thank you!

[loud turtle]

Happy to help

[analog igloo]

how can i make ticket bot such that people can only create at certain timing

[jade topaz]

Just change the access of the channel for those certain people to not see

and then change it back

[swift compass]

how to i add the ticket system into my server?

[humble sequoia]

━━ moved to ticket ━━

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Bot Invite

[radiant seal]

Can we do this?

[jade topaz]

You can for the tickets

[radiant seal]

How

Ok ty

[jade topaz]

$help button

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[ebon pewter]

Who is french?

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

Note: This is a premium feature

[jade topaz]

@radiant seal

[radiant seal]

Oh premium

thanks @jade topaz and the other one

[iron night]

Gave +1 Rep to @vale comet

[jade topaz]

Np

[radiant seal]

Go to #🎫│make-a-ticket and select you language if its up there

[round saddle]

السلام عليكم

[loud turtle]

من فضلك تحدث فقط في الدردشة العادية. ليس هنا

[loud turtle]

#💬│general-chatهو ما تبحث عنه

[real helm]

What creat ticket?

[loud turtle]

The whole purpose of @humble sequoia @pseudo glen of course

[sterile lotus]

How use command +claim?

I can't create ticket

[real helm]

how do you create a ticket (what is the command)?

[sterile lotus]

On site

[real helm]

What is the site?

[sterile lotus]

Web.site this bot

https://tickettool.xyz/dashboard/793772707144794112/command-permissions

[real helm]

Thank you

[sterile lotus]

No problem :)

So, how create ticket? Below screenshot

[real helm]

this is not the right group are you normal?

[sterile lotus]

No, it's that group

It's my server, why he not right?

[real helm]

What?

Please talk French il don't speak English 😅😅😅

[sterile lotus]

What?

[sterile lotus]

I'm from Russia Bro

How French

[real helm]

I'am french

[sterile lotus]

Я Раша

[real helm]

What the command for creat ticket?

[sterile lotus]

There button

"Create ticket"

[real helm]

I just want to know how to put the button

On my group

[loud turtle]

Can anybody vote on your $vote message and the votes will go to the person who wrote the $vote in the first place?

[sterile lotus]

$vote

[humble sequoia]

Votes

Current Votes: 0
Lifetime Votes: 0
Linked Votes: 0

Vote Links

Top.gg
BotsForDiscord.com

Linking Info

Linked User: Not Linked
You can give your future votes to another user by linking with that user.
To link use $vote link (@user or userId)
To unlink use $vote unlink

Redeeming

Each vote is worth 12 hours of premium and can be redeemed once you have atleast 6 votes.
Your current votes are worth 0m
To redeem your current votes use $vote redeem

[sterile lotus]

@loud turtle Do you speak Russian?

On English hard

[loud turtle]

English

[sterile lotus]

Fuck(

[sterile lotus]

Help me please :)

[loud turtle]

DId you delete the panel

That's the main reason why

[sterile lotus]

How do I get this panel back?

[loud turtle]

You don't

Create a new one

It's not that hard

[sterile lotus]

Aaaaa, thanks :)

[loud turtle]

Welcome

[hidden lake]

Do I have to give the bot global permissions upon invite?

I want to give it permission to category, not global. Possible? 🙏

[loud turtle]

Yes

[modest juniper]

What's up fam

How do I create a category that is only visible to those that open a ticket and disappears when that ticket is closed?

I've seen other servers do this, but can't put a finger on how that's done!

Thanks @short stump @radiant moss @mystic hound @safe prairie !!!

[iron night]

Gave +1 Rep to @short stump

[modest juniper]

Appreciate the help 🙂

[short stump]

???

[modest juniper]

In regard to my question above. It was more a "thanks in advance" hahaha.

Do you know how to do this?

[short stump]

please read the #546557408902905896 and the pins in this channel!

[short stump]

you'd just have to have the open category for ticket's not be visible

then when a ticket is made they will see the category and ticket of course

[modest juniper]

What do you mean "open category"

[short stump]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[short stump]

that's the open category

if you set a category there that isn't visible to everyone the ticket's will pop up there

[valid wave]

السلام عليكم