🆘│community-support

[tribal cedar]

There's no way for me to do this.

[sullen hound]

hm

[tribal cedar]

Add the permission for ticket tool to view and send in the channel your trying to send the panel to

Take a screen shot of server configs screen

[sullen hound]

u mean that and

and what

can u show me

[tribal cedar]

Send messages

No I can't. How am I suppose to show you sir?

[sullen hound]

send pic

to the anthour thing

[tender tundra]

That for admin in role support only

[trail hound]

Can someone help me

[tribal cedar]

What do you have under blacklisted roles

[tender tundra]

Admin only

[tribal cedar]

Remove it

[tender tundra]

Okay

[tribal cedar]

Blacklist means someone can't open a ticket

@sullen hound

View channel and send messages perms.

[sullen hound]

ok

[tribal cedar]

Now try to open a ticket

[tribal cedar]

Ask.

[trail hound]

So i dont know how to answer a ticket

Im in a server with it

[tribal cedar]

When you open a ticket a channel is creates for you.

You discuss what needs discussing in this ticket channel

[sullen hound]

from here

?

[trail hound]

Yes but when in the server i cant do anything to help someone

[tribal cedar]

Yes

[trail hound]

nothing pops up

[tribal cedar]

What does ticket tool do when you try and open a ticket?

[trail hound]

I get help by a staff member but i want to help someone im a staff member too

[tribal cedar]

I guess I'm not understanding your question

[sullen hound]

YESSSSSS NOW I HAVE TICKET IN MY SERVER

[trail hound]

okay....

[tribal cedar]

Awesome @sullen hound

[sullen hound]

thx bro@tribal cedar for help me

[iron night]

Gave +1 Rep to @tribal cedar

[tribal cedar]

Anytime

[tender tundra]

Someone in ticket is helping me . We tryna fix it

[tender tundra]

You needs to be admin

[oak trout]

Dashboard???

[humble sequoia]

https://tickettool.xyz/manage-servers

[shut bolt]

Dashboard

[tender tundra]

The ticket is open . Now I’m tryna uh text on member account lol . How I fix it .

[tribal cedar]

Man I'm sorry I'm not understanding you

[tender tundra]

I can’t text

[tribal cedar]

Then your channels been created.

Go to the ticket channel #ticket-0007

[tender tundra]

I try to find number , it not there . I only can see it on my main account not member

I’m tested both accounts. To be set that’s why

[tribal cedar]

Hey bud whats your primary language?

[tender tundra]

English

[humble sequoia]

━━ moved to ticket ━━

[tender tundra]

It set 🤗

[tribal cedar]

Thanks I was just going to suggest that. Looks like your perms might need some going through

[shut bolt]

[tribal cedar]

Ty

[iron night]

Gave +1 Rep to @shut bolt

[shut bolt]

Np mate, thanks to you for helping them meanwhile

[iron night]

Gave +1 Rep to @tribal cedar

[tribal cedar]

Gotcha

[tender tundra]

It all good 🤗 I did have hard time understanding and explained well .

[tribal cedar]

Cool

[jade topaz]

Can bots use $add

[lament prawn]

Can someone give me a step by step on how to open tickets to people this is very confusing for me

[shut bolt]

Yes, but Ticket Tool has a limit for bot commands, it is 30 commands per minute

[shut bolt]

Did you read what you got send in your ticket?

[lament prawn]

Yes I read it but I am still confused

[humble sequoia]

━━ moved to ticket ━━

[past bobcat]

heyoo need help

when I try to close a ticket on my server, this is what I get

I can manually change the roles every time the channel opens and then I can close the chat, but everytime a new one opens, I need to do that manually again to be able to close the ticket.

could you help @shut bolt

[shut bolt]

I will do it with all the pleasure

Just please don't ping us

[past bobcat]

understood

[shut bolt]

Check rule 4 of #546557408902905896

[shut bolt]

Hmmm I see

[shut bolt]

$sf

[humble sequoia]

FAQ: System Failure

- System Failure: @Ticket Tool Missing permission(s): PERMISSION(S)
+ Ticket Tool is missing permissions to work properly, check the mentioned permissions by the bot in the channel, in the category, and in the role. You can use $debug as a help tool.

- System Failure: Panel “XX” not found
+ The panel they are trying to interact with has been deleted.

- Failed: `Invalid Form Body components[X].components[X].emoji.id: Invalid emoji
+ The bot does not have longer access to the emoji (external server) or the emoji has been deleted

- Failed: `Invalid Form Body components[X].components[X]: this is a required field
+ There is a certain necessary field you left blank. You will have to input a valid argument (most likely text) in the required field for ticket tool to continue functioning normally.

- System Failure: allMessages.users.sort is not a function
- System Failure: Unknown Webhook
- System failure: Service unavailable?
- System Failure: Internal Server Error
+ The bot has run into an issue, please try again as these are cases that tend to fail only once, if the problem is persistent, contact our support team

- Warning: Ticket Tool Failed to connect to it's database, please wait or try again.
+ There might be an issue with Ticket Tool, most likely a database issue, you'll have to wait a few minutes before creating another ticket. This is in place to prevent certain bugs to happen with tickets

[shut bolt]

Check the first part of this tag

[past bobcat]

Amazing! It worked

I appreciate you

[solar lake]

There is so many English and Spanish helpers, not many others

[shut bolt]

Sure!

[shut bolt]

We aren't that much spanish

Only 4

German we got 4 too

French we got 2

Arabic 2 also

[solar lake]

Yeah but my point is there isn’t many other languages that have many helpers

I can do all of them

[shut bolt]

Well, german has the same as spanish

[solar lake]

Except Portuguese

[solar lake]

Yeah. I didn’t realize that

[shut bolt]

And that's the language in which we only got one team member

[solar lake]

I’m not fluent but I can speak it

[shut bolt]

Ideally to apply you need to be fluent on it

[solar lake]

Yeah

I’m learning it

[shut bolt]

Good luck with that mate

[solar lake]

Yeah it’s hard

[shut bolt]

Is it? I haven't tried to learn it

We should move to #💬│general-chat

[solar lake]

Yeah

[solar lake]

mas estou melhorando

[vernal drift]

ITS NOT ME

I AM BEING HACKED

DO NOT CLICK IT @Ever

[rose garnet]

I think you should create new acc

[shut bolt]

Enable the 2AF for your account

And change the password

[vernal drift]

ok thank you

thank you so much @shut bolt

[iron night]

Gave +1 Rep to @shut bolt

[shut bolt]

Sure

[solar lake]

Pablo helping everyone

[shut bolt]

Trying my best

[solar lake]

Yeah it’s a good job though

[shut bolt]

Thanks for that

[iron night]

Gave +1 Rep to @solar lake

[solar lake]

It’s true

[shut bolt]

[smoky peak]

ممكن مساعده

[robust sandal]

SAD🤕🎭

can i help

Arabic (ar) → English (en)

[solar lake]

من الصعب جدًا شرح إعداد واحد ، فقد تحتاج إلى مشاهدة مقطع فيديو عليه حيث يمكنني مساعدتك. آسف.

[solar lake]

@shut bolt that’s not the translation

That’s wrong

[shut bolt]

Then what did he meant to say?

[solar lake]

Please help

That’s what he said

[shut bolt]

Interesting

[solar lake]

Yeah that’s wierd

I answered his question though so it’s all good

[shut bolt]

Cool, what did he need help with?

[solar lake]

tiktok

[shut bolt]

Oh

[solar lake]

yeah so I just helped him with what I could

[shut bolt]

Great, thanks

[solar lake]

yeah np

I enjoy helping people : )

[shut bolt]

That's nice

[solar lake]

haha yeah, I just like being nice ig

we should go to #💬│general-chat if we are gonna talk lmao

[shut bolt]

Facts

[zealous flower]

a support team can help me

[humble sequoia]

We would love to help you, but if you don't tell us what you need help with we can't help you :(

[zealous flower]

I have a problem the tickets are not going and when I made the serv leave the bot it leaves on its own

[shut bolt]

Hi! The bot doesn't leave on its own, check your Audit Logs, probably a security bot or a user is kicking it

[zealous flower]

ok

[clear prism]

hi, ticket tool isn't logging everything, I set the logging channel to a channel named ticket logging tho..

[idle crow]

I got an problem

can any one help me?

[solar lake]

I can, what do you need

[clear prism]

.

inactive support team ;-;

[solar lake]

What do you mean by that? Maybe I can help

[clear prism]

I mean I set the ticket logging and transcript saving chanel to one channel but when I open ticket it's not logging

[fleet linden]

hi I need some help

[idle crow]

yea

i have problem

i will send a photo

see these

i can't see any servers

what to do

can anyone guide me?

[solar lake]

Yes @idle crow

Click on your pfp in the top right

[idle crow]

where?

ok

[solar lake]

Click the bottom button I think it says relog ot sign out

[idle crow]

done

next

yes

[solar lake]

Then after that sign back in

[idle crow]

ok

[solar lake]

And they should appear

Did it work?

[idle crow]

no

[solar lake]

Do you own the server or have permissions in the server to add people?

[idle crow]

no

i am a member

of all servers

[solar lake]

That’s the problem

You need permission to add people or bots

[idle crow]

yes

are you online

[solar lake]

Yes

Always

Sad life ☹️

[idle crow]

yea

tell me what to do?

please respond

fast

[copper owl]

you need administrator permissions, server owner, or a dashboard role to see any servers on our site

$invite

[humble sequoia]

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Bot Invite

[copper owl]

here's the invite link for the bot if you need it

[idle crow]

ok

[idle crow]

hello anybody?

[copper owl]

yeah?

[idle crow]

how I get my Premium acc for minecraft

i completed there invites

6invites

[copper owl]

you're in ticket tool support

so we can't answer that question

[distant pasture]

hello

how can i make the ticket tool mentions the support team when opening the ticket ....?

[tribal cedar]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[tribal cedar]

@distant pasture

[distant pasture]

thx

[iron night]

Gave +1 Rep to @tribal cedar

[tribal cedar]

Anytime

[distant pasture]

i thought u will get more points lol

[tribal cedar]

Lol it's ok

[mellow current]

i try to give top role to ticket tool and this still not work

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the picture below on how to relog:**

[mellow current]

lemme try

its work thanks

thanks @humble sequoia

[iron night]

Gave +1 Rep to @humble sequoia

[bleak vapor]

Hey, when users are open a ticket they cant see it they just see it as #ticket 0000

@severe path @copper owl @atomic solstice @radiant moss

[prime bridge]

Ohad#8470 has been warned!
They were notified via dms.

[copper owl]

We aren't obliged to help you in this channel. you're also not allowed to ping us for support. if you want our help, please head over to #🎫│make-a-ticket

[bleak vapor]

Ok... thanks

[tribal cedar]

You can go panel configs -> settings -> ticket options to edit the ticket name but I a premium feature to change names.

[bleak vapor]

You didnt get my problem man

when normal users are opening a ticket they unable to view it

no link only words

[bleak vapor]

see here? @tribal cedar

[tribal cedar]

Ok. Permission options for user opened permissions

[bleak vapor]

I tried

is it ok ?

it was like this the whole time

[tribal cedar]

Should be yes.

[bleak vapor]

well its like this

and not working

I tried to resetup the tool

and still doesnt work

[tribal cedar]

Hmm make a ticket man I would just be guessing at this point

[bleak vapor]

I make a ticket its great you are trying to help 🙂

[tribal cedar]

Well this happened yesterday too and I assumed it has to be the perms

[bleak vapor]

what do I need to change ?

[tribal cedar]

Stick with your ticket

[bleak vapor]

yesterday it worked great and today it doesnt

[jade topaz]

Hi i purchased premium, how can i invite on my server ?

[tribal cedar]

Read message history is the only one needed

[bleak vapor]

What ?

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[bleak vapor]

sorry for my bad english

[tribal cedar]

@bleak vapor you made a ticket?

[bleak vapor]

yes

[tribal cedar]

Wait for their reply

[bleak vapor]

Ok thanks

[jade topaz]

@tribal cedar yes i selected my server, now how can i invite the premium one ?

The yellow one

[tribal cedar]

Watch the video it shows you how to do it via the dashboard

And the invite link is in the text

[jade topaz]

where i go to invite the premium one ?

oh ok i see

thanks for the help!

[tribal cedar]

Anytime

[severe path]

what are rules?

[azure pecan]

Hey How Do I Make Like Service Tos

[tribal cedar]

Sorry?

[azure pecan]

I wanna Make server Rules So it has like a Line Beside all Rules

I don't ticket can do that

[tribal cedar]

Do you mean the message with the button? The ticket message?

[azure pecan]

can u look in my server u can leave after I already made like the mm request support request and stuff

[tribal cedar]

Sorry I can't do that.

[autumn hill]

hi there, it is possible to recover a closed & deleted ticket?

[azure pecan]

oh look u see how the rules in here setup

[tribal cedar]

Unless you have transcripts setup no. Sorry.

[azure pecan]

I want it in that format

[tribal cedar]

#546557408902905896 ?

[azure pecan]

does this bot like help make a format like that or will I need a different one

[tribal cedar]

That's just simple text editing

[azure pecan]

bruh not that Like U See How It has that Grey Line On The Left

I want to know how to get it like that if u know how

[tribal cedar]

I forgotten how that's what we used to use for replies before reply came out. Maybe someone else knows but that's not part of a bot.

[azure pecan]

oh

[tribal cedar]

You may find it by doing a Google search

[toxic dust]

Is there any reason why certain members wouldn’t be able to make tickets.

[tribal cedar]

Are they getting an error?

[toxic dust]

There’s no restrictions on who can make one

Yes

[tribal cedar]

On mobile client

[toxic dust]

Yes

[tribal cedar]

Have then update their client

[slender minnow]

thats standard discord markdown

[toxic dust]

Update discord?

[slender minnow]

> space and text
for the embed lines on the left

[tribal cedar]

@azure pecan

[tribal cedar]

Yes sir.

[humble sequoia]

Update your discord App

Buttons are a relatively new addition to discord and don't work with some older versions of the app.

Please verify that you have the latest version of discord, by going to the app or play store.

Discord for the App Store

Discord for the Play Store

[toxic dust]

I’ll have her try that.

[tribal cedar]

Right on.

[azure pecan]

how I do the embed line?

[slender minnow]

just add a > ahead of the text

> sample text

[azure pecan]

sample text

ooooooo

thanku so much

[jaunty flame]

Hey so, how do I set it so whenever someone does it command for the transcript it goes into a certain channel?

[slender minnow]

$help transcript

[humble sequoia]

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

[slender minnow]

@jaunty flame ^

[jaunty flame]

Appreciate it

Thanks 👍

thanks @slender minnow

[iron night]

Gave +1 Rep to @slender minnow

[spark dawn]

How to make a ticket?

[solar lake]

@spark dawn

[spark dawn]

А?

[solar lake]

так с каким билетом тебе нужна помощь? добавить его на свой сервер или сделать на этом сервере

[spark dawn]

На своём

Бот есть,а как билеты делать не понял

[solar lake]

сначала добавьте инструмент тикетов на свой сервер

[spark dawn]

Эм

Ну это канал по майнкрафту

И что делать если бот добавлен,а я тупой и тикет сделать не могу?

[solar lake]

нужно сделать тикет канал, нажимаешь управлять сервером и редактировать панели. Затем нажмите «Добавить панель» и настройте ее по своему усмотрению, выберите чат и отправьте его. Затем все должно быть настроено.

[spark dawn]

На компе надо?

[solar lake]

не все, что вам нужно, это браузер, и вы можете получить доступ к панели инструментов

[spark dawn]

А

[solar lake]

https://tickettool.xyz/manage-servers

@spark dawn you figure it out yet?

[glossy dragon]

Hi, isn't it possible for the bot to close a ticket when someone doesn't send any messages for X minutes?

[spark dawn]

Спасибо,получилось

[solar lake]

That I don’t know

[glossy dragon]

I think it must be possible, not a bad feature I think

[solar lake]

да, без проблем, хорошего дня

[solar lake]

Yes sounds good

[spark dawn]

Спасибо

[solar lake]

😊

[bleak vapor]

Hey guys

is someone here and can help me please?

[solar lake]

I can try my best

[bleak vapor]

When a user open a ticket in my server all users can see his tickets

how do I update the permission ?

[solar lake]

That would be because the role they have been given allowed them to look at every chat

You need to change the roles permissions

[bleak vapor]

What do I need to change ?

[solar lake]

Permission in the role that allows them to see all chats

[undone blade]

Why do ppl who make a ticket cant see it but support role can

[solar lake]

That isn’t how they work. The person who creates the ticket is the only non support member who can see it

[undone blade]

ITs not letting the msee it

its not letting them see it*

@solar lake

Can i inv u and you can see for yourself

[solar lake]

Yes

Add me back and invite me

[bleak vapor]

I change it

and still didnt help

[humble sequoia]

━━ moved to ticket ━━

[jade topaz]

Hey, such as? Apart from necessitating boosts

[copper owl]

Additional Roles (as well as additional permissions)
Rate limits for threads are different
a thread can't have a "closed state"

threads aren't as flexible as ticket channels.

[lyric moth]

Hello, I have a question for you something is not working
How can I disable the "Delete" option for my support team to the tickets and only let me be able to do that?

[humble sequoia]

━━ moved to ticket ━━

[lyric moth]

[sacred plover]

every time someone make a ticket the ticket box get removed from the channnel

[lyric moth]

[fleet linden]

Yo I need some help

I'm unable to use /invites in my opened tickets. How do I turn on application commands on opened tickets?

[lyric moth]

[fleet linden]

@eager cargo @radiant moss Any idea?

[rose garnet]

not possible

@fleet linden

[rose garnet]

Put your role in allowed one and support roles in disabled one

[jade topaz]

how to i can create like this in single panel ?

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[fleet linden]

how is this not possible?

[rose garnet]

Multi panels

[jade topaz]

ye

$help commands

[rose garnet]

You will find it in general options

[jade topaz]

k

[rose garnet]

Go to opened ticket perms

you won't find application perms

[jade topaz]

End ??

[rose garnet]

Ye

[rose garnet]

@lyric moth

[jade topaz]

@rose garnet

dude

end now ?

@safe prairie

[safe prairie]

Don't ping staff members! Someone will answer you asap. Otherwise, open a #🎫│make-a-ticket

[fallow ingot]

@hybrid nova The answer to your question is yes, but its a premium feature.

[rugged panther]

um...

https://media.discordapp.net/attachments/501288277052096542/947458138926358578/caption-1-1-1.gif

[rose garnet]

Well

[edgy grail]

can you transfer a premium key or is there anyway to cancel a premium subscription if ur discord account is terminated?

[rose garnet]

I forgot what should I say lol

[rugged panther]

i think i'm frick up

[rose garnet]

It's just time

[rugged panther]

how much

[rose garnet]

It happens to me sometimes in other sites

[rugged panther]

yeah me too

[rose garnet]

I'm waiting like hours

and sometimes 1 day

[rugged panther]

in an hour should be expired

from what did i hear

[jade topaz]

Is there a way for the ticket instead of the number it has the persons name

[rugged panther]

i dont think so

[jagged jasper]

How do I do something like this

[rose garnet]

@jagged jasper you mean this?

and for buttons color go to buttons option

and then create button

[humble sequoia]

━━ moved to ticket ━━

[edgy grail]

yea that is possible but u need premium

[jade topaz]

damn

How can i add it so that users can send pictures inside a ticket?

Im trying to add it so that members can send images inside a ticket but it isnt allowing me to do that

[edgy grail]

thats to do with discord channel settings

[jade topaz]

I have set the channel settings so that members can send images it still isnt working

[edgy grail]

you need to go into permissions of the channel and make it so they can send links

[jade topaz]

if I change it for the catogry

[edgy grail]

upload files and send links

[jade topaz]

wont it do it for all the channels

[edgy grail]

if the channel settings are different it will overwrite the category

[jade topaz]

wdym

[edgy grail]

infact its inside the ticket isnt it

thats odd

[jade topaz]

yea

my members cant send images inside their ticket for some reason

I kept send images and embed links to on

[narrow silo]

I'm sort of new to this, I'm confused how to get tickets to go to a certain category once one is opened

[coarse tangle]

Hey @here , we're trying to set up our Ticket Tool Bot,

1. Can We add Forms (Google , Tally) via the Ticket Tool Bot?

2. How do we remove Ticket Tool Branding ?

[rose garnet]

Not possible

it's impossible to remove ticket tool brand

[rose garnet]

What

Google forms

It's impossible

to do that too

[narrow silo]

How do you get tickets under categories once someone as opened a ticket

[rose garnet]

You mean opened ticket category?

[narrow silo]

I think so

[coarse tangle]

ok thanks ...

[iron night]

Gave +1 Rep to @rose garnet

[narrow silo]

I dont really know im new to this

[rose garnet]

Well

You can find it in categories option

same to closed ticket category

[narrow silo]

What do you mean categories option

Is it on the dashboard

[rose garnet]

Yep

[rose garnet]

select server and then panel configs and then settings

for panel that you want to change his settings

[narrow silo]

Thank you very much

[rose garnet]

Np

[rose garnet]

+1 Rep

[narrow silo]

How do i get transcripts sent to a specific chat then?

[rose garnet]

Transcript log

?

[narrow silo]

How do i get that

[rose garnet]

Logging option

[narrow silo]

That's on the dashboard isn't it?

[rose garnet]

Yep it's in dashboard

[narrow silo]

Thank you

[rose garnet]

Np

[atomic mountain]

please can help me bot admins only can open tickets

[humble sequoia]

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or reactions.

Selecting a blacklisted role

Go to your Dashboard ➞ Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[shut bolt]

Check your blacklisted roles

[crystal smelt]

how to i set up ticket bot plz

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here.
You can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[glass minnow]

Theres no button to submit a report on mobile (desktop has it)

When I react with 📩 nothing happens

[teal galleon]

Guys i cant get the bots prefix

how do I get/change it

[rose garnet]

it happens to me too

[shut bolt]

Ticket Tool doesn't work any longer by reactions, only buttons

[humble sequoia]

Update your discord App

Buttons are a relatively new addition to discord and don't work with some older versions of the app.

Please verify that you have the latest version of discord, by going to the app or play store.

Discord for the App Store

Discord for the Play Store

[shut bolt]

Update your application if you don't see the button and it's visible for desktop users

[shut bolt]

$help prefix

[humble sequoia]

How to change Ticket tool's prefix

The default prefix for ticket tool is $ and @Ticket Tool#4843 however that can be changed on the Dashboard under Server Configs -> Command Prefix.

NOTE that @Ticket Tool#4843 will always work as a prefix even if there is a custom prefix.

[glass minnow]

Awesome, update did the trick, thank you @shut bolt very much.

[shut bolt]

Sure :)

[jade topaz]

how do i make the tickettool bot ping roles?

[jade topaz]

yo can u help me?

[shut bolt]

Yup

But next time

Don't answer to my messages for me to answer faster, just drop the question and someone will eventually help

[jade topaz]

ok

[shut bolt]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[jade topaz]

ah

i thought it was slightly more complicated

ty

[shut bolt]

Sure

[rose garnet]

Well i just suggested to add reactions back when you turn off buttons

[shut bolt]

Why should we go back to reactions?

[elder ocean]

Is there an Arab admin?

@shut bolt

[regal goblet]

Please don't ping support team members @elder ocean

[solar lake]

I can help

I speak arab

[elder ocean]

Ok

[shut bolt]

$articket

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[solar lake]

Aw I wanted to help ☹️

[jade topaz]

someone help

how do i make a ticket go in a speicfic catergory

i want a Ticket to go #need-help in my server

and my ticket go to top every time someone opens it

[solar lake]

@jade topaz I have not done that myself

I can’t help I’m sorry 🙁

[jade topaz]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[jade topaz]

check this out

Uh, he logged

[warm linden]

can ticket tool share me the transcript of a ticket?

pls help me

[humble sequoia]

Solved in another channel.

[mystic crest]

Hey everybody, I dont know why, but every ticket I close will be moved into closed-categor and directly deleted after. Is there a reason why?

[tame vale]

Help me plz

[mystic crest]

As soon as I push the close button, I will not get asked to confirm closing, it will get deleted immediately. Delete command and button is not activated. 🤔

[naive plume]

guys when i try to close a ticket it says 'invalid from brody' how do i fix it?

[humble sequoia]

Update your discord App

Buttons are a relatively new addition to discord and don't work with some older versions of the app.

Please verify that you have the latest version of discord, by going to the app or play store.

Discord for the App Store

Discord for the Play Store

[fallow ingot]

@naive plume

[fallow ingot]

Make sure this is enabled.

[mystic crest]

Yeah, got it right when u wrote 🤦🏻‍♂️

[mystic crest]

Thank u!

But I discovered another thing, maybe a setting-option, too:
I have two panels with two separated ticket-categories. If I close a ticket in category A, it will get moved and renamed to closed-00x. If i close a Ticket in category B, it will just get moved but not renamed.
Can I avoid the Ticket in category A get renamed?

[iron night]

Gave +1 Rep to @fallow ingot

[wheat torrent]

Hello
how can i mention a role in the ticket when someone open ticket ?

nvm ik xD

sorry for bothering

[upper wigeon]

I need help
What to do if i cannot select the premium bot after adding it to my server

pls help

[supple storm]

How do i do custom text like that for my ticket?

$help Description

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Settings -> Panel Options -> Edit Panel Message

[severe path]

@supple storm ^

[supple storm]

Thanks.

thanks @jade topaz

[iron night]

Gave +1 Rep to @plain badger

[supple storm]

NO

WRONG PERSON

Thanks @severe path

[severe path]

[upper wigeon]

I need help

It shows bot error even if premium bot is there in the server

Help

[severe path]

what error?

[upper wigeon]

Let me show a screenshot

[supple storm]

I need help again

How do i have it so when a ticket is Created A select number of people are added?

[supple storm]

How do i have it so when a ticket is Created A select number of people are added? @severe path

[upper wigeon]

You have to select the support team roles in the dashboard

[supple storm]

What do you mean?

im very new to this ticket i added it to my server Less then 20 minutes ago

@severe path How do i have it so when a ticket is Created A select number of people are added?

[copper owl]

Youve pinged him already.

#546557408902905896 you're not allowed to ping us for support.

[supple storm]

Sorry.

[copper owl]

#🎫│make-a-ticket if you want support help. You need to have patience.

[upper wigeon]

@severe path i have it lol

See 2nd image

[severe path]

Have the bot =/= have premium

[upper wigeon]

Owner of the server has premium

[severe path]

no

[severe path]

you can see it on this screenshot

[mystic crest]

Hey!
I have two panels with (of course) two separated ticket-categories. If I close a ticket in category A, it will get moved and renamed to closed-00x. If i close a Ticket in category B, it will just get moved but not renamed.
Can I avoid the Ticket in category A get renamed?

[tribal cedar]

If you go to ticket options you can choose the name the ticket has in closed state just copy the opened ticket name to closed ticket name

Sorry did that make sense?

Panel configs -> settings -> ticket options and edit the closed channel name to be exactly like open

[daring prism]

anyone tell me how to make a temp channel when someone opens a new ticket?

[fallow ingot]

That's not possible with Ticket Tool.

[daring prism]

oh they should make that feature

i seen other server do it with this tool

[copper owl]

make what a feature? what do you mean by "temp channel"

[daring prism]

when you open a ticket it makes the ticket in a temporary channel just for that ticket so its categorised and when you close the ticket the channel goes away

[copper owl]

yeah those are just normal tickets

just create a panel and send it to a channel in your server

$help panel

[humble sequoia]

Creating a panel

To create a panel we are going to need to head over to the panel configs on the dashboard
Once at the dashboard we will need to click Create Panel
Enter a panel name (Fill in any optional settings you want)
Click Create Panel and your ready to get started with configuring your panel
An example of a creating a panel is shown below.

[copper owl]

this is how you create a panel

[daring prism]

yep the ticket just gets made randomly at the top of the server

not under a channel

[copper owl]

Then assign a category in your Category Options of your panel settings

it'll get created under a specific category of your choice

[daring prism]

but i dont want that category to be shown on my server, only should come up if someone makes a ticket

[copper owl]

if you're an admin or an owner, you will see it regardless

you cant control whether it's there or not if you're an admin or the owner of the server

[daring prism]

just dont want public to see it

[copper owl]

if you want it to disappear once it has no channels, you will have to restrict the Manage Channel permissions in that category

[copper owl]

then restrict the @everyone access from seeing channels in the category permissions

[daring prism]

but can they see it if they open a ticket but

if i restrict it from normal view will they see it when they make a ticket

[copper owl]

yes they will if they're given access to the ticket, which by default they are

unless you've changed the permissions around in the dashboard, a member should be able to see their own ticket once created

[daring prism]

ok thats all i need to set it up thanks!

thanks @copper owl

[iron night]

Gave +1 Rep to @copper owl

[copper owl]

No problem

[daring prism]

it didnt work user couldnt see ticket in the category as the permission for them was restricted

so what can i do

@copper owl

[copper owl]

#546557408902905896

[daring prism]

Okay

Can you see my question?

[copper owl]

I did see your question

[copper owl]

Send the ID of the server

I did say ID and not the invite

and they left

cool

[fallow ingot]

lol

[lament badge]

can i change name on the ticket bot?

[shut bolt]

You can change it's nickname

[lament badge]

I tried on the discord server settings, but it did't work, just the color changed!

[shut bolt]

That's the bot's role

Right Click on the bot

Click on manage nickname

Edit it and save

[native root]

How do i create a ticket panel just like #🎫│make-a-ticket with multiple buttons, and can you have multiple settings within each button. such as report button that only staff can see but not support team?

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

Note: This is a premium feature

[shut bolt]

And yes, each button would have it's own settings as it's linked to another panel

[native root]

is that premium bot only?

[shut bolt]

It is a premium feature, yes

[native root]

Thank you so much for this

[iron night]

Gave +1 Rep to @shut bolt

[shut bolt]

Sure

[nimble forum]

Is there a way for me to recover old tickets when the logs have been deleted?

[shut bolt]

Nope

[nimble forum]

thanks

[shut bolt]

Sure

[jade topaz]

Guys when my members try to make a ticket it restricts them. Help please

[humble sequoia]

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or reactions.

Selecting a blacklisted role

Go to your Dashboard ➞ Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[shut bolt]

Check your blacklisted roles

[jade topaz]

alr

[solar lake]

You need to give them access to see all chats, or blacklisted roles

Oh

[jade topaz]

So if they are black listed I get rid of them

[shut bolt]

Yeah

[jade topaz]

alr

[shut bolt]

Anyone with a blacklisted role won't be able to use the bot at all

[jade topaz]

Thanks y’all the homie fr

@shut bolt thanks

[iron night]

Gave +1 Rep to @shut bolt

[shut bolt]

Sure

[solar lake]

@jade topaz your gonna want to relog

[jade topaz]

ok

[solar lake]

When your in the manage servers you need to click your pfp in the top right, click log out

After that log back in

Then it should be there

[jade topaz]

ty

+rep @solar lake

[iron night]

Gave +1 Rep to @solar lake

[twin edge]

Hello, can you send a picture of the server?

this is

But I want it in the form gif

?

!!

[solar lake]

Nobody has it in gif form

[twin edge]

Who made the server?

[solar lake]

Good luck getting the gif

[shut bolt]

I do

I'll send it in a minute, let me look for it

[twin edge]

Thx

[solar lake]

Thanks @shut bolt

[iron night]

Gave +1 Rep to @shut bolt

[shut bolt]

There you go

[solar lake]

You can’t even save it

What does he want it for

Nvm

[twin edge]

Thx

[iron night]

Gave +1 Rep to @shut bolt

[shut bolt]

Yes you can

[solar lake]

Yeah Ik I said nvm

Pablo is there different language chats or only an English one?

[shut bolt]

Only english one

[solar lake]

Oh

We need more

[jade topaz]

Hi why ticket tool make this "System Failure: Panel "940400822547821343" not found"

[shut bolt]

Resend your panel

And delete the original one which is causing the error

[solar lake]

It failed to create your panel, the panel isn’t working

[jade topaz]

I have already deleted the ticket from the manage server but it does not work

[shut bolt]

Delete the message which has the panel, not the panel itself

If you delete the panel itself it won't work

[jade topaz]

thks its working but now how change the "To create a ticket react with "

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Settings -> Panel Options -> Edit Panel Message

[jade topaz]

thks

[shut bolt]

Sure

[dense cloud]

what does this section do?

[glacial schooner]

I’m here to just get a little more info about making a ticket since I’m having problems rn. 😅🤦🏽‍♂️ I’m lost! Am I anywhere close?

[tribal cedar]

If you have problems with ticket tool your in the right place. Just ask away

[tribal cedar]

Check panel configs -> settings -> claiming options premium is needed

[dense cloud]

ah okay, thanks

[acoustic grail]

hi, i run a discord server with 7 other owners, 6 of us can close tickets but 1 cannot, it says "invalid form body" can anybody advise on a fix for this please?

[glacial schooner]

Thank you! I’m just trying to make a ticket so I can get to where I can watch my tv. I unplugged router and did a speed test and restarted the fire stick and everything and I still can’t get it to work.

[tribal cedar]

Have them update their discord client

[acoustic grail]

then this should fix this issue?

[tribal cedar]

Yes

[tribal cedar]

I think your in the wrong place.

[acoustic grail]

thank you 😄

[iron night]

Gave +1 Rep to @tribal cedar

[copper owl]

I really ponder on why so many people who have reoccurring issues with something called "FireStick" end up here

[acoustic grail]

Hey Enigma, my friend, has a fully updated discord, is there anything else i can suggest for him to do?

[tribal cedar]

Nope he should be good long as he updates

[humble sequoia]

Update your discord App

Buttons are a relatively new addition to discord and don't work with some older versions of the app.

Please verify that you have the latest version of discord, by going to the app or play store.

Discord for the App Store

Discord for the Play Store

[tribal cedar]

We've seen it all. 😜

[jade topaz]

Hello everyone, I've got a question. I wanna do, that new tickets will be below all channels, but I dunno, how can I do it. Does somebody know, how to do that?

cause rn all tickets are above all channels

[tribal cedar]

The only way to make them list at the bottom is to make a category and place it lower in the channels list

[solar lake]

Some severs just start at the bottom

[tribal cedar]

That's impossible. Channels created without a category by default appear on the top of the channel list

Those servers prolly have a category they are using..

[solar lake]

Maybe

[tribal cedar]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[solar lake]

@vocal harbor

[vocal harbor]

Yes

Ty

[solar lake]

What did you need help with

I can try to help

@vocal harbor is the bot in your discord server or not?

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here.
You can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[jade topaz]

How do I make a bot I have problems when I come to work!!

[humble sequoia]

⚠️ You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.

- Please make sure to contact the appropriate Support Team.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[fallow ingot]

@jade topaz ^

[jade topaz]

My question is how do I make a bot with a bot?

[solar lake]

What

That isn’t a ticket bot question

[cursive frost]

Why does this problem appear to some?

[humble sequoia]

Update your discord App

Buttons are a relatively new addition to discord and don't work with some older versions of the app.

Please verify that you have the latest version of discord, by going to the app or play store.

Discord for the App Store

Discord for the Play Store

[fallow ingot]

@cursive frost ^

[tiny finch]

the bot site crashed

@shut bolt the bot site crashed

[tribal cedar]

The site is loading fine for me

[supple pumice]

Help Me

AYUDAAAAAAAAAAAAAAAAAAAAAAAA

AYUDA

[solar lake]

Don’t ping support team

The site is fine

@supple pumice

[supple pumice]

El Bot

Lo Uni

a mi sv

y no me deja crear ticket

[solar lake]

Puedo ayudarte aquí, ¿en qué necesitas ayuda?

[supple pumice]

Crear un Ticket

:V

[solar lake]

Agregaste el panel a tu servidor?

[supple pumice]

que panel?

lo uni

entro a la dashboard

y no aparece

mi sv

[solar lake]

necesita configurar el panel. no solo aparece.

[supple pumice]

como lo ago

[solar lake]

administre su servidor en el tablero y debería decir configuración del panel, haga clic en eso y luego personalice como desee. después de que haya terminado de personalizar, haga clic en enviar y se enviará.

[proven root]

AJUDA ?

[solar lake]

con que?

[proven root]

MINHA CONTA FOI BANIDA SEM EU SIMPLISMENTE USA ND !

NO PIZZA PLACE

NOME DE USARIO : brasileirose

PFVR

[solar lake]

você mudou para português como o que

I’m so confused on what language you speak

@proven root what language do you speak

Qué idioma hablas?

[proven root]

PORTUGUES

[solar lake]

espere, estou falando com duas pessoas diferentes.

[proven root]

OK

[solar lake]

Com o que você precisa de ajuda

[proven root]

DESBANI MINHA CONTA, NO PIZZA PLACE ... PQ EU N FIZ ND E, N USEI NUNK TIPO DE HACK

ACHO Q GRAVARAM E SE ENGANARAM !

[fallow ingot]

$ptticket

[humble sequoia]

Equipe de Suporte │ Português

Caro usuário,

Se você está procurando por ajuda, abra um ticket para entrar em contato com a Equipe de Suporte em Português. Vá para o canal: #🎫│make-a-ticket e pressione o botão: :flag_br:

[fallow ingot]

@proven root ^

[proven root]

OK

[solar lake]

por que todas as maiúsculas

[proven root]

MANIA

[still spear]

Buenas noches

Necesito ayuda para la creación de mi ticket

[shut bolt]

Tienes un ticket esperando a tu respuesta

[still spear]

No me deja por el servidor

[still spear]

Como así?

[shut bolt]

#952762347808772168

[mellow gyro]

Hey how do I get the logs to save in a channel after closing the ticket

[umbral ravine]

How do i do the support ticket?

[solar lake]

What do you mean

[umbral ravine]

How do i make a support ticket?

[solar lake]

Do you want a panel to be made in your own server

Or do you need to create one within this server to access a support member

[umbral ravine]

I want a panel to be made in my server

[solar lake]

Ok

First

Is the ticket tool in your own server?

[umbral ravine]

No

[solar lake]

Ok

@pseudo glen

Click on that @

Click add to server

[umbral ravine]

Ok

[solar lake]

Then choose the server of which you want it in

[umbral ravine]

Okay

[solar lake]

Did it work?

If it did

Go to https://tickettool.xyz/manage-servers and manage your server, click add panel and customize how you want. When that is done you need to click send and it should be there

@umbral ravine any more questions?

[umbral ravine]

No im all set thank you

[solar lake]

Yeah np

It’s working fine?

[urban escarp]

DOES ANYONE SPEAK PORTUGUESE??

[humble sequoia]

Equipe de Suporte │ Português

Caro usuário,

Se você está procurando por ajuda, abra um ticket para entrar em contato com a Equipe de Suporte em Português. Vá para o canal: #🎫│make-a-ticket e pressione o botão: :flag_br:

[tired hornet]

how do i stop the bot from deleting tickets when I click close?

[copper owl]

Turn on Two Step Ticket

you can find that under the General Options of your panel settings

[urban escarp]

falaa minha linguuaaa familiaaa

oh my god

kkkkkkkkkkkkkkkkkkkkkkk

[tired hornet]

thank you!

[urban escarp]

❤️

[jade topaz]

Bot is down

??

[copper owl]

I'm investigating the issue and will alert management if there's anything serious going on.

[idle hollow]

Is bot down?

[copper owl]

@idle hollow there's the answer to that

[idle hollow]

thanks

[copper owl]

Management has been alerted and it'll be looked into. For now, just be patient as we look into it.

Thanks for your patience and apologies for any inconveniences that happen due to this.

[past basin]

what are the additional roles for ?

And is there a way to leave the ticket as an administrator

[copper owl]

Allows you to have specific permissions for specific roles. As the role entails, it's any additional Roles you don't want included in the support team roles.

[copper owl]

remove perms from the support team when the ticket is closed.

permission options - > Support Team Closed Permissions

People with administrator permissions can only see the ticket once it's closed

[past basin]

ye but i didn't add it as owner

in support team

[copper owl]

What?

you didn't add it as owner? what do you mean

[past basin]

my bad i didn't add owner role in the support role

[copper owl]

Ah

Alright

[past basin]

so i see it all

but can't remove myself

even with that command

[copper owl]

I'm confused on what you're talking about.

What command? And if you have administrator, you don't need to put the owner role as a support team role

[past basin]

ye thats what i mean

the support role used the command $remove bloodsport#3077

but im still in the ticket

But i am the owner of the server so

[copper owl]

Yeah because administrator/owner bypass all restrictions

[copper owl]

yeah

[past basin]

so there is no other way?

[copper owl]

To kick you out?

no you can't be kicked out of the ticket

[past basin]

ye something like that ye

😛

[copper owl]

You're the owner

You'll see all tickets regardless

all channels even

[past basin]

alright i have to find another way around it then

thx anyway :p

[still snow]

Are you wanting to close a ticket in your server when it's not in use, because I feel like you just have to close tickets and then it will give you access to delete that ticket after. If that's what you were talking about, other wise I'm not sure and good luck figuring out how to make it work for you

[grim lagoon]

I’m owner how I see other people number of invites

[copper owl]

they want to lose access to closed tickets or something along those lines

all in all, them being the owner means they'll see all channels

[copper owl]

wrong bot, wrong server

[still snow]

I just thought I'd help out with my two cents lol

[copper owl]

Gotcha, it's just what you said didnt really match their initial request above, so i thought i'd let you know

[still snow]

Ok thanks for that

[iron night]

Gave +1 Rep to @copper owl

[potent atlas]

Hey there! idk if its already answered, but if i have a premium subcsription and invited the Premium Bot, can I just kick the primary one? Would it still function as normal (or like before I kicked the Primary)

Thanks everyone.

[copper owl]

you can

if the premium bot is working fine then just kick the primary, no need to keep it if you're gonna switch to the premium

[potent atlas]

Thanks @copper owl

[iron night]

Gave +1 Rep to @copper owl

[potent atlas]

Oof sorry for ping.

[raw coyote]

Hello, please tell me, why can't I add a bot to the server?

[quiet pagoda]

Maybe you're not the admin

[raw coyote]

On one server I can, and on the second which I need, I can not add the addition, and in the discord does not appear

Can I somehow add it not through the site?

[steel jolt]

How do I make a ticket like this?

[raw coyote]

Guys, in order to dock a bot on the server and configure it on the site, you need to be an administrator?

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple buttons to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.

First, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 25 panels may be combined.

[slender minnow]

@steel jolt

[atomic solstice]

You need to be the Owner, administrator or have a Dashboard role which was setup by the owner or administrator

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Mar 14, 2022, 1:05 PM

[misty condor]

When someone sends invite links in ticket

it gets deleted

its not getting deleted in normal channels

[copper owl]

not something got to do with ticket tool

check your moderation bots

[misty condor]

but only deleting in tickets

moderation bots would delelte everywhere i guess

[copper owl]

doesnt automatically mean it's ticket tool

[copper owl]

no it wouldnt if youve whitelisted links in channels

[misty condor]

ohh

[copper owl]

ticket tool isnt an automoderation tool

so it isnt ticket tool who's deleting links

[misty condor]

yeah thats what i was exploring 😂

[copper owl]

check your audit logs and see who's the one doing it. or check all your moderation bots

[misty condor]

thanks!

thanks @copper owl

[iron night]

Gave +1 Rep to @copper owl

[copper owl]

No problem

[misty condor]

Heya Nafez
If you are still there, can you please tell some way like how to get ticket channels ignored by auto-moderation bots?

[copper owl]

i have no idea

that entirely depends on the bot your using

you could remove perms from the bots

if that's something you want to risk

As in, not allow them into the tickets. If they have administrator though, that's impossible without removing adminstrator

it would be best to figure out which bot it is, and then asking the support server for that bot

[shut bolt]

Facts, or check their docs

[copper owl]

thank you pablo for confirming what i said B)

[shut bolt]

I love docs

[shut bolt]

You are welcome

[copper owl]

you're not getting the rep tho, so Cope B)

[shut bolt]

LMAO

[copper owl]

uh huh.. that isnt obvious at all

[shut bolt]

Not at all

News for you

[misty condor]

oh yeah, nice idea, thanks again :)

[bronze ermine]

Need some knowledge 🙏🏼 i rented tohru for march but when i wanted to run it on the major drops like YS and prem. (Check for bot instance) showed up and cudnt open it at all. Any suggestions?

[fallow ingot]

Can you elaborate?

i dont understand

[humble sequoia]

⚠️ You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.

- Please make sure to contact the appropriate Support Team.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[slender minnow]

@bronze ermine ^

[bronze ermine]

Ok my bad 😞

[fallow ingot]

hope you find the right support

[bronze ermine]

Thanks

[hearty saffron]

Hi i got a ticket and idk if im gonna close the chat so it could be seen (im new to this so i needed a little help)

[solar lake]

What is the ticket for

[hearty saffron]

5 invites

That one

[solar lake]

Look what it says after

Tickets closed

Will be opened

[hearty saffron]

Yea but at 8 am (at my place) it opened again i think

Thats why i got a ticket

[solar lake]

Oh. Did you close it last time

[hearty saffron]

No

That

[solar lake]

Yes close it

[hearty saffron]

Ok

Even if i havent got it?

[solar lake]

I think so

[hearty saffron]

Ill text the owner first

[solar lake]

Don’t do that

[jade topaz]

Hi

[hearty saffron]

Why?

Hi

[solar lake]

He is probably busy and can’t read those things

[hearty saffron]

Yea

[opaque spruce]

???

[solar lake]

???

[opaque spruce]

Wut-?

[solar lake]

?

[opaque spruce]

okkkkkkkk-

[dense ridge]

How do I make ticket tool an administrator

[shut bolt]

Go inside the server's settings, open the roles tab

Open the bot's role

And then mark as the admin perm

[dense ridge]

Ty

[shut bolt]

Sure

[hybrid nova]

i have premium, how do i dm transcript directly

to the user

[shut bolt]

https://i.imgur.com/jTRcyIb.gif