🆘│community-support

[silk bluff]

what setting should I adjust to ensure that a user receives the transcript in a dm when the ticket is closed

[shut bolt]

Rare, it's some weird bug going on with Discord recently

[bitter flicker]

… all the werid stuff

[hot cloud]

@shut bolt Hi can you help me 😄 ?

[shut bolt]

Logging options, dm transcript

[shut bolt]

Sure, what's up

[hot cloud]

How i save the channel like this

that everything written there will be like this

[silk bluff]

aha! tnxx

[shut bolt]

Wdym by like this? Closed and hidden for the user?

[hot cloud]

and it doesn't work automatically?

[shut bolt]

By default ticket tool makes the ticket hidden whenever it gets closed, isn't it working for you?

[bitter flicker]

I think he wants it to be open like that

Where it doesn’t delete

[shut bolt]

Ohhhh

Thanks

[bitter flicker]

Idk tho

[hot cloud]

only helpers see the ticket and the player only but when he closes the ticket he will not see it but the helpers will see him all the time

[shut bolt]

That's the default settings, how is it working for your server?

[soft tartan]

Hi, is there a problem with the bot? because we can't create a ticket

[hot cloud]

yes it works

[tribal cedar]

Try using the $debug command. Your bot might be missing perms for the channel your sending your panel to

[shut bolt]

Sorry mate, I'm not understanding what you are looking for

[hot cloud]

does not matter,

[soft tartan]

From this server

[tribal cedar]

That's odd. Maybe one of the staffers can open a ticket for you

[shut bolt]

Are you sure?

[soft tartan]

The same problem facing me in other servers

[hot cloud]

Yea?

[shut bolt]

Okey, if you need any other help feel free to ask

[tribal cedar]

Is your client up to date?

[hot cloud]

Okay

[soft tartan]

I updated, and it works. Thanks for your time

[iron night]

Gave +1 Rep to @tribal cedar

[tribal cedar]

No worries

[limber furnace]

How do I set-up ticket bot

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here.
You can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[steady zenith]

how can i make # info hyperlink to the channel info

[shut bolt]

$mentions

[humble sequoia]

Mentions

Within all the messages the bot's sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[shut bolt]

Use the channel Syntax on your ticket message

[steady zenith]

thank you!

[shut bolt]

Sure

[steady zenith]

thank you @shut bolt

[iron night]

Gave +1 Rep to @shut bolt

[jade topaz]

A

Espanish?

[shut bolt]

Si, qué pasa?

Te puedo ayudar 👀 ?

[cobalt hinge]

هل هناك من يتحدث العربيه 😔😔

😔😔 بوتكم ناجح وشكرا للمجهود

[robust sandal]

real_70v

Is there anyone who speaks 😔😔 Arabic

Arabic (ar) → English (en)

[robust sandal]

real_70v

😔😔 Your bot is successful and thanks for the effort

Arabic (ar) → English (en)

[shut bolt]

$artticket

Oops

$articket

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[cobalt hinge]

ok thx 😔😔

[iron night]

Gave +1 Rep to @shut bolt

[shut bolt]

Sure

[lilac surge]

Hello

I need support

[warped shore]

anyone know if there is a way to have tickettool or discord message me when someone opens a ticket

[scenic plinth]

No, there is not. The bot can ping you but doesn't DM you for opening.

[warped shore]

is the ping a notification or anything close

[scenic plinth]

Yes assuming you have push notifications you'll get it while your app is in a suspended state, but regardless it works identical to DMing, but comes from the same server.

[rugged sentinel]

How do I put more than one button in the ticket, like #🎫│make-a-ticket ?

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

Note: This is a premium feature

[rugged sentinel]

thx

[jade topaz]

w

[ruby crystal]

hey, I need some help!!

when I finish setuping the tickettool in my discord, after clicking the buttom open the ticket and enter into the private channel #001 ticket, the user could not send any screenshot

how to solve this problem??

[fallow ingot]

Easy fix, simply head to the Dashboard > Your server > Panel Configs > Settings > User Open Permissions and enable Attach Files

I would also enable Embed Links

@ruby crystal ^

[ruby crystal]

yes, I have already enabled it

thank you so much

[fallow ingot]

anytime

[warm shard]

when a ticket is closed, i have it set to move from one category to another, but its saying System Failure: Missing Permissions. im not sure what permissions im missing, any ideas?

[fallow ingot]

$perms

[humble sequoia]

What permissions should I give to Ticket Tool?

ﾠ
@pseudo glen requires the following permissions:

Add Reactions
Read Channels
Send Messages
Manage Messages
Embed Links
Attach Files
Read History
Manage Roles

To change the role permissions, you can go to your Discord Server ➞ Server Settings ➞ Roles ➞ @Ticket Tool

To change the channel permissions, you can go to your Channel Settings ➞ Permissions ➞ Ticket Tool
ﾠ

Note:

You can give Ticket Tool Administrative Permissions instead of all the permissions listed above, but it's entirely optional and NOT necessary.

[fallow ingot]

@warm shard Make sure you have all the perms above enabled.

[warm shard]

too easy! thank you

[iron night]

Gave +1 Rep to @fallow ingot

[fallow ingot]

anytime

[dense creek]

D

[fallow ingot]

do you need help with anything?

[hollow ocean]

How I do like this

[slender minnow]

$help setup

[humble sequoia]

https://docs.tickettool.xyz/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[slender minnow]

@hollow ocean refer above doc ^

[hollow ocean]

Ok

[jade topaz]

انا

[vapid wadi]

Hi i have problem
When i click create tickets it says 'Invalid Form Body'
How this fix?

[jade topaz]

how do i make so

when someone creates a ticket

it will rename it into

ticket-name

like

ticket-mcr

or

mcr-ticket

[astral pebble]

Did you try Ticket-{author.nickname} ?

I also have a question, issue I didn't run into before:/

Some people on my server managed to create tickets, while one reported getting an error "Invalid form body", why is that could someone help?

[vapid wadi]

Ok

[astral pebble]

lol, just saw you posted the same

[astral pebble]

When did this start for you? Did anyone create tickets successfully prior to that?

[vapid wadi]

It statrs today yes i before normally create tickets

[astral pebble]

@vapid wadi try to update Discord

[vapid wadi]

Ok

It work thanks

[somber copper]

How to make tickets ?
How to do setup?

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here.
You can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[fallow ingot]

@somber copper ^

$sf

[humble sequoia]

FAQ: System Failure

- System Failure: @Ticket Tool Missing permission(s): PERMISSION(S)
+ Ticket Tool is missing permissions to work properly, check the mentioned permissions by the bot in the channel, in the category, and in the role. You can use $debug as a help tool.

- System Failure: Panel “XX” not found
+ The panel they are trying to interact with has been deleted.

- Failed: `Invalid Form Body components[X].components[X].emoji.id: Invalid emoji
+ The bot does not have longer access to the emoji (external server) or the emoji has been deleted

- Failed: `Invalid Form Body components[X].components[X]: this is a required field
+ There is a certain necessary field you left blank. You will have to input a valid argument (most likely text) in the required field for ticket tool to continue functioning normally.

- System Failure: allMessages.users.sort is not a function
- System Failure: Unknown Webhook
- System failure: Service unavailable?
- System Failure: Internal Server Error
+ The bot has run into an issue, please try again as these are cases that tend to fail only once, if the problem is persistent, contact our support team

- Warning: Ticket Tool Failed to connect to it's database, please wait or try again.
+ There might be an issue with Ticket Tool, most likely a database issue, you'll have to wait a few minutes before creating another ticket. This is in place to prevent certain bugs to happen with tickets

[fallow ingot]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[fallow ingot]

@jade topaz ^

[jade topaz]

So I need to write {@supporter}? @fallow ingot

[jade topaz]

yes? 😄

How do i make a Category to tickets only?

[slender minnow]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[slender minnow]

^

[feral folio]

How do I allow new members to read the message istory of the ticket they opened?

[jade topaz]

How do i rename the ticket?

[slender minnow]

$help perms

[humble sequoia]

How to set the permissions for tickets

To set a change permissions go to the Dashboard -> Panel Configs -> Settings -> Permission Options

[slender minnow]

@feral folio refer above

[slender minnow]

Thats a premium feature iirc

[feral folio]

refer aboce?

[slender minnow]

Above*

[feral folio]

mmk ty

thanks @slender minnow

[iron night]

Gave +1 Rep to @slender minnow

[gray rock]

Hi, Is there some issue with bot?

To some users in my server the ticket tool bot says "Invalid Form Body" and while to rest others it works fine

[slender minnow]

Hi, can you ask them to update their discord clients.

[gray rock]

From like Playstore?

[slender minnow]

From their respective app store.

[gray rock]

Cool, Thanks a Lot @slender minnow

[iron night]

Gave +1 Rep to @slender minnow

[jade topaz]

Hello I can have help please

[humble sequoia]

Update your discord App

Buttons are a relatively new addition to discord and don't work with some older versions of the app.

Please verify that you have the latest version of discord, by going to the app or play store.

Discord for the App Store

Discord for the Play Store

[fallow ingot]

@jade topaz ^

[fallow ingot]

If that’s the role yes.

[jade topaz]

Is not my server but I help him

[fallow ingot]

?

[jade topaz]

It's a public server and as soon as I want to create a ticket it puts that, and I help them find what it is exactly.

[fallow ingot]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[fallow ingot]

@cold wave ^

[cold wave]

Oh thx

[fallow ingot]

anytime

[fallow ingot]

I’m confused, what do you need help with exactly?

[jade topaz]

The problem is that as soon as we want to create a ticket it puts us "Invalid form Body" and we do not know what it represents.

[fallow ingot]

Oh okay.

Try updating your discord.

I see your on phone, that may be why. Refer to embed below.

[humble sequoia]

Update your discord App

Buttons are a relatively new addition to discord and don't work with some older versions of the app.

Please verify that you have the latest version of discord, by going to the app or play store.

Discord for the App Store

Discord for the Play Store

[fallow ingot]

[jade topaz]

Ok

Thanks

[fallow ingot]

anytime

[weak flame]

Como hago q el bot cree tickets

[fallow ingot]

$esticket

[humble sequoia]

Equipo de Soporte Español

Querido usuario, si está buscando ayuda, por favor abra un ticket para contactar al Equipo de Soporte Español. Diríjase a #🎫│make-a-ticket y presione el botón :flag_es:.

[fallow ingot]

@weak flame ^

[weak flame]

Dime

[fallow ingot]

Si desea ayuda en su idioma, siga las instrucciones de la inserción que envié aquí @weak flame

[weak flame]

Hi?

[fallow ingot]

If you explain your problem in English I can help. If not, just go to #🎫│make-a-ticket and open a Spanish support ticket.

[candid monolith]

Hey everyone, i wonder if you can help. When my users click create a ticket, under it it pops up saying "this interaction failed" in red. Yet with an admin account it works fine. Please could someone help? 🙂

[humble sequoia]

Update your discord App

Buttons are a relatively new addition to discord and don't work with some older versions of the app.

Please verify that you have the latest version of discord, by going to the app or play store.

Discord for the App Store

Discord for the Play Store

[fallow ingot]

@candid monolith ^

ask them to update they’re discord

[candid monolith]

I will give it a go, thank you very much. Great help

[fallow ingot]

anytime

[candid monolith]

absolute diamond, works perfectly now. Thanks again

[iron night]

Gave +1 Rep to @fallow ingot

[fallow ingot]

yep, no problem

happy to help

[ripe birch]

how can I make it so moderators in my server can delete tickets

[pseudo turtle]

how to use blacklist on ticket tool? i mean where can i find the option tho?

[humble sequoia]

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or reactions.

Selecting a blacklisted role

Go to your Dashboard ➞ Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[fallow ingot]

@pseudo turtle ^

[fallow ingot]

If they’re role is added as support team, they will be able to do this.

If you give me a more clearer example, I can give you a clearer answer.

[pseudo turtle]

ayy thanks mate

[iron night]

Gave +1 Rep to @fallow ingot

[fallow ingot]

anytime

[pseudo turtle]

yoo plz do me 1 more favor

what does this thingy means?

[lapis idol]

the amount of tickets allowed to be open in your discord server

the channel limit for a discord server is 500

so anything lower than that should workout

[pseudo turtle]

ohh damn so the maximum limit of the panels that a person can open is just 500?

[fallow ingot]

You can change that.

[lapis idol]

no, the maximum amount of channels a whole discord server can have is 500

[pseudo turtle]

ohhh ight so the tickets can be made unlimited?

cuz im new to this thing so yuh

[lapis idol]

as long as you are deleting tickets when they are finished you shouldn’t have an issue with the discord channel limit

however, as stated above. Discord only allows 500 channels to be created and not any more

[pseudo turtle]

ohhh ight i get it now thank youu for helping me out :D

[iron night]

Gave +1 Rep to @lapis idol

[lapis idol]

of course 🙂

[pseudo turtle]

dw i got it now sorry for the ping i thought it would affect the amount of channels

[fallow ingot]

oh okay.

[dark trench]

I've created a ticket and started a event and won will i get the prize

[mortal marsh]

Hello does this support console ? The script

I have money waiting just need a little help creating a ticket and also needs to be console supported

I’m new to discord

[high oyster]

how do i disable this?

[fossil gyro]

Is there a way to get custom commands?

[humble sequoia]

Tags

Tags are used to send a predefined response to your channels using a command. Tags will only respond if the command itself is used, it will not function if you put the tag into a sentence. The prefix is not included.
To create tags, go to: Dashboard > Tags > Create Tag. After creating and naming one, tap on the response button, and you can edit the response.

[fallow ingot]

@fossil gyro ^

[fossil gyro]

Can it manage channels?

[fallow ingot]

Unfortunately not.

[fossil gyro]

Well.

[fallow ingot]

Dashboard > Your Server > Panel Configs > Settings > Automation Options Disable Send Direct Message When Tickets closed.

[rare trellis]

My tv was reset to factory settings and I need the website address that downloads iptv plz

[stone jungle]

Hello. I have a bot on the server, but for some reason I can't control it through the site. Writes that there are no active servers (on the site). Help please

[tropic flare]

Hello, I'm having the same problem, I can't add the reaction embed to the channel, I think it's a bug.

[stone jungle]

I thought so too, but it lasts 3 days

least

[tropic flare]

It happened to me today.

[fallow ingot]

You can’t see your server on the dashboard after adding the bot?

[stone jungle]

No, I don't see the bot on the server through the site

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the picture below on how to relog:**

[fallow ingot]

@stone jungle ^

[stone jungle]

thanks i will try to use it

[iron night]

Gave +1 Rep to @fallow ingot

[fallow ingot]

ok anytime

[stone jungle]

thanks a lot

[fallow ingot]

yep np

[fallow ingot]

Can you elaborate?

Try resending the panel.

[tropic flare]

Yes, I have already done that, but the error still persists.

[fallow ingot]

Does ticket tool have permissions?

$perms

[humble sequoia]

What permissions should I give to Ticket Tool?

ﾠ
@pseudo glen requires the following permissions:

Add Reactions
Read Channels
Send Messages
Manage Messages
Embed Links
Attach Files
Read History
Manage Roles

To change the role permissions, you can go to your Discord Server ➞ Server Settings ➞ Roles ➞ @Ticket Tool

To change the channel permissions, you can go to your Channel Settings ➞ Permissions ➞ Ticket Tool
ﾠ

Note:

You can give Ticket Tool Administrative Permissions instead of all the permissions listed above, but it's entirely optional and NOT necessary.

[fallow ingot]

Ticket tool needs the above permissions^^

[tropic flare]

I gave admin permission only, is this an error?

[fallow ingot]

Run $debug in the channel your trying to send the panel to.

[tropic flare]

Okay.

[fallow ingot]

And send a screenshot here.

[jade topaz]

So my question is, when a user creates a ticket, is it possible to make the ticket tool bot remove a role they have?
For example, if the role is "awaiting contact" and after they create the ticket the awaiting contract role gets automatically removed

and is their a command to move the ticket from one category to another?

@fallow ingot can u help with this please?

[fallow ingot]

That’s not possible.

[fallow ingot]

Dashboard > Your Server > Server Configs > General Options > Global Ticket limit set to at least 100

[jade topaz]

Did that and still get the same errors

clicked save as well

the server has alot of channels, like 100 channels already or more

[fallow ingot]

Follow this path.

[fallow ingot]

This has nothing to do with global ticket limit.

[jade topaz]

I dont see the option

oh server configs

ok

[obtuse ferry]

i need help to set up my ticket support bot, any ideas how to do it in a channel?

[jade topaz]

got tickets workingnow

[jade topaz]

How can I make the ticket channel name by the person who created the tickets name?

for ex if i make a ticket it gets renamed to Marcus

[obtuse ferry]

how do you set up the ticket tool?

[obtuse ferry]

yo do you know how to set up tickets?

[fallow ingot]

It’s a premium feature.

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here.
You can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[fallow ingot]

@obtuse ferry ^

[fallow ingot]

Good. Anything else?

[jade topaz]

Is their a command that lets me move a ticket to another channel?

[fallow ingot]

No.

[jade topaz]

I tried it by closing the ticket, it moves it to the next category but ofc when I reopen it it does back to the original

oh erm

[fallow ingot]

You can create tickets for people, but can’t make a channel a ticket.

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[fallow ingot]

@jade topaz ^

[fallow ingot]

anytime

[obtuse ferry]

thanks

[sand token]

So, looking for some advice possibly, we have a ticket on our discord that somehow bricked itself and locked everyone out when it was supposed to delete, even server owner can't see message history or delete the channel, ticket tool is in the channel but when you try and type it doesn't respond at all, it's been there for a while now and was looking for something we could try to get rid of it

[fallow ingot]

Ok, so this is a Discord bug. You would have to contact Discord for them to remove the channel.

[sand token]

Ok thank you, we will

$thanks @fallow ingot

[fallow ingot]

Yep, no problem

[fallow ingot]

it’s just thanks (me) :)

[iron night]

Gave +1 Rep to @sand token

[sand token]

lol

nooo I don't need points, don't give them to me

[jade topaz]

how do you add people to tickets? like- add roles

[brisk sage]

Anyone know if i set up a ticket panel and a bunch of people put in tickets under that panel if I then delete the panel will the tickets still exist or will they dissappear?

[fallow ingot]

You can’t add roles to people using Ticket tool. But you can add someone to a ticket using $add <user_ID> inside the ticket.

OPPS

[jade topaz]

oooh

[fallow ingot]

I typed wrong my apologies

[jade topaz]

its ok

i dont mean adding roles I mean like adding roles to ticket tool that allows those roles to view tickets

[fallow ingot]

They will still exist.

You would have to delete them using the $delete command or manually.

[fallow ingot]

Like support?

[jade topaz]

yes

[fallow ingot]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[fallow ingot]

@jade topaz ^

[jade topaz]

ooo

tysm!

[fallow ingot]

anytime

[jade topaz]

thanks @fallow ingot

[iron night]

Gave +1 Rep to @fallow ingot

[jade topaz]

^^

[fallow ingot]

:)

[wanton night]

why doies it say this

$help

$help setup

[pulsar echo]

help

[wanton night]

$hwlp setup

$help setup

[pulsar echo]

$help

[shut bolt]

@pulsar echo @wanton night for commands use #🤖│bot-spam

[humble sequoia]

How to disable the premium bot

To disable the premium bot you will have to go to the Dashboard ➞ Server Configs ➞ Premium bot ➞ And on the right-hand side select the primary free bot in the drop down menu.

Premium features will still work on the normal bot.

[wanton night]

can u help me

[shut bolt]

I just did

Check the message above, that's how to fix your error

[ruby crystal]

hey, Is there anybody who can give me help?

I open a ticket, but I don't want other to see except admin or mod, how to make it happen?

[humble sequoia]

━━ moved to ticket ━━

[rapid flax]

How do create a ticket for my server because i am really stuck

[thorn island]

I am trying to purchase premium, and i am trying to use paypal, but it keeps saying "Error 403 forbidden"

If anyone could help me out please.

[plush flicker]

Hello there Ticket Tool Team.

My name is VIVID and would like to report that my premium subscription has only reflected on the dashboard once since I paid for it on the 6th of Feb 2022.

Whenever I click the ‘Redeem Premium’ button on the dashboard, I’m asked to input a Redeem code. Kindly advise on where I can get this redeem code?

[plush flicker]

-Try clearing your browser’s cache and try again.
-Also try using a different browser and see if it works.
-You can also try checking out via mobile

[thorn island]

I did think of that and tried that.

Tried on my Phone and PC.
Tried Using Firefox, DuckDuckGo, and Chrome.
They all do the same thing.

And cache was cleared.

[mystic hound]

Make sure you've followed the below steps to apply premium to your server, once it's applied the dashboard will state "active - manage"

[humble sequoia]

Redeeming premium

Redeeming premium on your server is really simple. Just head over to your Subscriptions Page. There you can select a server of your choice, which will get premium. You can change the server at any point.

[mystic hound]

I see your ticket, give me a moment to look into the issue

[thorn island]

Thank you!

[iron night]

Gave +1 Rep to @mystic hound

[plush flicker]

Thanks for the quick response.

The server was already selected tp receive the premium subscription, lemme hit you up on the support ticket for more info

[iron night]

Gave +1 Rep to @mystic hound

[humble sequoia]

━━ moved to ticket ━━

[bright abyss]

How do I make a multi panel

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple buttons to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.

First, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 25 panels may be combined.

[fallow ingot]

@bright abyss ^

[bright abyss]

Thanks tired doing one before and it ended up like this.

[fallow ingot]

Yeah you can change that.

Follow this path: Dashboard > Your server > Panel Configs > Settings > Button Options > Create ticket > Settings.

Then you can change the buttons name. @bright abyss

[bright abyss]

Tysm

thanks @fallow ingot

[iron night]

Gave +1 Rep to @fallow ingot

[fallow ingot]

anytime

[keen dagger]

@fallow ingot

hello

how much money for the 2 months of premuim for the bot

the bot money

Ticket Tool Premium | 2 Months

[jade topaz]

How to close all tickets at once

Can u guys join my Minecraft pvp server or my meat server?

Also do transcript the code entirely, 4-//198(trance}

[fallow ingot]

That’s not possible, you would have to manually delete them or run $delete in each ticket for a quick deletion.

[fallow ingot]

Try updating your discord.

[humble sequoia]

Ticket Tool Premium

Get premium at https://tickettool.xyz/premium
Manage your subscriptions at https://tickettool.xyz/subscriptions

Why Premium?

Premium lets you customize the bot just how you want it. It also helps keep the bot running.

[quiet venture]

Okay Thanks

[iron night]

Gave +1 Rep to @fallow ingot

[tepid island]

London.#0005

Leaderboard Rank: 11th

Cash:

16,866

Bank:

150

Total:

17,016

Feb 24, 2022, 9:09 AM

[fallow ingot]

#924493355805732914 message

[fallow ingot]

@keen dagger

[rain parrot]

hello

for the command [p]new what does the thing below it mean?

(when command style is enabled)

[fallow ingot]

Can you show me a screenshot of what you mean?

[rain parrot]

I figured it out but it was the (when command style is enabled) thing, found out needed to be done on the desk

dash*

[rain parrot]

thanks tho (:

[iron night]

Gave +1 Rep to @fallow ingot

[fallow ingot]

hmm okay

[winter carbon]

hello, could someone help me if possible to try and get these indented sentences in the ticket panel I am creating?

[fallow ingot]

Everything’s the same, just add it.

I’m not sure what you mean, if you explain a little better maybe I’ll understand

[winter carbon]

I'm not sure how to - I want it to look like the screenshot above but I don't know how to add it in

[fallow ingot]

It would be the same so copy this > Any issues or queries will be addressed within your application ticket.

Into the dashboard

Then it will come out like this

Any issues or queries will be addressed within your application ticket.

[winter carbon]

amazing thank you so much! sorry for the dumb questions

[fallow ingot]

no don’t be silly

anytime

[scenic zealot]

Why if i open ticket or close

i get

The.

[humble sequoia]

Update your discord App

Buttons are a relatively new addition to discord and don't work with some older versions of the app.

Please verify that you have the latest version of discord, by going to the app or play store.

Discord for the App Store

Discord for the Play Store

[fallow ingot]

@scenic zealot

[jade topaz]

hi, im in admin in the server and we use ticket bot, but only owners can see the tickets which r opened, we tried to fix it to make it all staff can see but it doesn't work, what do we do ?

[fallow ingot]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[fallow ingot]

@jade topaz.

[jade topaz]

thank u

[iron night]

Gave +1 Rep to @fallow ingot

[fallow ingot]

anytime

[runic creek]

how to make the ticket doesnt delete after closing it?

[opaque panther]

wondering if user can create more than 1 ticket at a time ?

[jade topaz]

See this issue invalid from body

@severe path bro reply fast

Give me solutions

[slow mesa]

فيه عربي هنا

[jade topaz]

Hi guys the person in my server who opens the ticket doesn’t have access to it…..

[severe path]

is your discord on your phone up to date? This often happens if you do not have the latest Discord version installed

[severe path]

$help perms

[humble sequoia]

How to set the permissions for tickets

To set a change permissions go to the Dashboard -> Panel Configs -> Settings -> Permission Options

[jade topaz]

It doesn’t work if I give community members permission to see tickets everyone will see them @severe path

[jade topaz]

Ok wait let me try

[jade topaz]

THANKS SIR

[iron night]

Gave +1 Rep to @severe path

[vapid shoal]

So I can’t make tickets at all, can’t use any of the controls, even in my own servers with the bot

Can’t close them, delete them, get transcripts..

I just get this

[severe path]

@vapid shoal

[vapid shoal]

Hmmm

Gotcha

[jade topaz]

Hello guys

anyone knows if we can make ticket number "0" again?

i mean can we restart it

[jade topaz]

thank you so much!

[iron night]

Gave +1 Rep to @severe path

[quaint solar]

the bot is not working

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the picture below on how to relog:**

[fallow ingot]

@quaint solar

[quaint solar]

thx

thanks @fallow ingot

[iron night]

Gave +1 Rep to @fallow ingot

[fallow ingot]

anytime

[tranquil moat]

come in

[alpine delta]

This doesn’t really help ngl

[fallow ingot]

Is their something that you don’t understand?

maybe I can explain it better :)

[alpine delta]

It has the correct permissions but when I give it administrator perm, it works

[fallow ingot]

Okay, so ticket tool doesn’t have the correct permissions refer to below.

$perms

[humble sequoia]

What permissions should I give to Ticket Tool?

ﾠ
@pseudo glen requires the following permissions:

Add Reactions
Read Channels
Send Messages
Manage Messages
Embed Links
Attach Files
Read History
Manage Roles

To change the role permissions, you can go to your Discord Server ➞ Server Settings ➞ Roles ➞ @Ticket Tool

To change the channel permissions, you can go to your Channel Settings ➞ Permissions ➞ Ticket Tool
ﾠ

Note:

You can give Ticket Tool Administrative Permissions instead of all the permissions listed above, but it's entirely optional and NOT necessary.

[alpine delta]

I see

[fallow ingot]

Make sure it also has access to the category

[alpine delta]

Thanks a lot :)

[fallow ingot]

anytime

:)

[teal apex]

Can anyone send the perfix of the bot

[shut bolt]

By default its $

[teal apex]

Thx

[shut bolt]

Sure

[woven saddle]

since removing premium bot and going back to free bot I can't close off any of my old open tickets

"Warning: This server isn't active, Please make sure this is the correct bot (premium vs free)"

[shut bolt]

Did you selected the free bot back?

[woven saddle]

I selected the free bot on the dashboard yes

[shut bolt]

You'll need to use the commands instead of the buttons, make sure to resend your panels with the free bot as they can't communicate

The command thing will be only for the old ones

New tickets will work as regular

[woven saddle]

OOO perfect

Commands worked!

Thanks a bunch

[shut bolt]

Sure

[late niche]

Is it possible for someone to teach me how to make the bot sign or send a message when it opens?

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

How Do I setup Ticket Tool

You can check our documentation here.
You can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[fallow ingot]

@late niche ^

[undone laurel]

bot will not join my server after going through invites and captcha :/

[fallow ingot]

Did you make sure you clicked the correct server?

Do you have any kind of security bot, that could or may have kicked Ticket Tool?

[undone laurel]

i checked the server twice, definitely had the right one. no other security bot, we do have a gatekeeper react system, but it's setup via zira

[fallow ingot]

bare with me one moment

issue resolved ^^

[undone laurel]

resolved, thank u

❤️

[fallow ingot]

anytime

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here.
You can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[shut bolt]

Check this guide

[iron night]

Gave +1 Rep to @shut bolt

[shut bolt]

Sure

[jade topaz]

What is the best way to archive tickets for legal purposes?

[regal goblet]

@lusty hollow Try updating your Discord App

[humble sequoia]

Update your discord App

Buttons are a relatively new addition to discord and don't work with some older versions of the app.

Please verify that you have the latest version of discord, by going to the app or play store.

Discord for the App Store

Discord for the Play Store

[lusty hollow]

Wait the second

[steady sand]

can my staff still see a ticket after i claim it?

[humble sequoia]

━━ moved to ticket ━━

[jade topaz]

Is there an automatic way to archive tickets into a Gdrive or S3 folder after they are closed? (html archive file)

[jade topaz]

For some reason my staff cannot see tickets

[humble sequoia]

━━ moved to ticket ━━

[fallow ingot]

No.

[jade topaz]

@shut bolt I am active

[shut bolt]

.-.

[jade topaz]

$panel

[shut bolt]

You must run the command on your server, not here

[forest zinc]

Hi!

[fallow ingot]

Hello!

[forest zinc]

I was making my panel in ticket tool premium, but I realized that when I click on my create button, a personal message appears, could I deactivate that?

[weary grove]

pls web link

[forest zinc]

its in spanish

[fallow ingot]

No sorry you can't disable that.

[forest zinc]

So, that message is going to be there, for every user that makes a ticket?

[fallow ingot]

Correct.

[forest zinc]

What a shame 😦

they should do that optional

[weary grove]

...

[forest zinc]

thanks for the help!

[fallow ingot]

you can suggest it, but I don't think they can do anything not sure tho.

[fallow ingot]

yep, anytime.

[jade topaz]

How do I use ticket command

[short stump]

which command?

[jade topaz]

Command for use that thing

Wait imma make photo

[short stump]

so you're basically looking to setup ticket tool?

or just the multi pannel?

[jade topaz]

Wait

[jade topaz]

Ye

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here.
You can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[desert summit]

Just the ticket-user See it, Not the whole channel. No worries 🤷‍♂️

[jade topaz]

so are you a bot mod 🧍‍♀️

[fallow ingot]

no?

[acoustic sapphire]

So anyone in my server can get to my ticket bot dashboard hut I didnt give then permissions to do so in the roles

How to fix

[jade topaz]

does someone know how to make it like this

[lilac girder]

if you are referring to the button colour and emoji settings

$buttons

[humble sequoia]

Buttons

The new Discord Buttons allow for a much smoother and convenient experience. They reduce lag and work much better than emojis. With ticket tool you can edit all the buttons however you like! Buttons can show emojis, text and can have 4 different colors.

Where can I edit them?

Dashboard ➞ Panel Configs ➞ Settings ➞ Button Options ➞ Setting

[jade topaz]

OH SHIT THANKS LOL

[fallow ingot]

Can you elaborate?

[acoustic sapphire]

Fixed it, didnt look good enough in the dashboard settings 🙂

[fallow ingot]

[jade topaz]

how do i remove the "create ticket here" and the xyz thing and just have the green button

i have premium too but idk if that matters

[primal nacelle]

I’m trying to create a panel but it is not letting me adding to the channel

[lilac girder]

hover on the message and you should see a cross beside the embed, just click the cross and it should disappear

[lilac girder]

make sure the bot can view and send messages in that channel

[jade topaz]

oh shit ty

ly

[lilac girder]

np

[primal nacelle]

Will check that

[primal nacelle]

This is what it shows

[fallow ingot]

Ticket Tool doesn't have perms to view or send messages in the channel you are trying to send the panel to.

Ticket tool needs the following perms:

$perms

[humble sequoia]

What permissions should I give to Ticket Tool?

ﾠ
@pseudo glen requires the following permissions:

Add Reactions
Read Channels
Send Messages
Manage Messages
Embed Links
Attach Files
Read History
Manage Roles

To change the role permissions, you can go to your Discord Server ➞ Server Settings ➞ Roles ➞ @Ticket Tool

To change the channel permissions, you can go to your Channel Settings ➞ Permissions ➞ Ticket Tool
ﾠ

Note:

You can give Ticket Tool Administrative Permissions instead of all the permissions listed above, but it's entirely optional and NOT necessary.

[fallow ingot]

@primal nacelle

[primal nacelle]

I have that in the the website

Let me try discord settings

[fallow ingot]

You need it for the channel and category.

[brave torrent]

Everyone time I try to close a ticket or open a ticket it says “interaction failed”

[fallow ingot]

Are you on a mobile device?

[brave torrent]

Yeah

[humble sequoia]

Update your discord App

Buttons are a relatively new addition to discord and don't work with some older versions of the app.

Please verify that you have the latest version of discord, by going to the app or play store.

Discord for the App Store

Discord for the Play Store

[fallow ingot]

[brave torrent]

Thanks!!

[fallow ingot]

anytime

[primal nacelle]

Fixed bud thanks

[iron night]

Gave +1 Rep to @fallow ingot

[fallow ingot]

Brilliant! Anytime

[primal nacelle]

Another question

I cant get to send the tickets to the category

And I did it on the panel

[fallow ingot]

Did you click save?

And make sure ticket tool has access to the category.

[neat bobcat]

I need help.

مساعدة يا جماعة

@fallow ingot

Sorry

[copper owl]

first of all, dont ping anyone

ask, and wait

[neat bobcat]

Sorry

[copper owl]

Update your discord

[neat bobcat]

Oh

I can't

[copper owl]

that isnt possible

go to your phone's app store and update it

[neat bobcat]

🥲

[copper owl]

if there is no update, delete and reinstall

[neat bobcat]

Memory isn't enough.

[copper owl]

then delete something you dont use

that issue can only be solved by updating discord

[fallow ingot]

[primal nacelle]

Yes I did

[fallow ingot]

And ticket tool has access to the category?

[humble sequoia]

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Bot Invite

[fallow ingot]

@charred drift ^

[primal nacelle]

Yes

[fallow ingot]

Refresh your dashboard, and make sure the category you set is still there.

If not, add your new category and save. Then try opening a ticket again.

[primal nacelle]

I have done that

Not sure why the ticket can’t save the category

[jade topaz]

When I add the bot to a server, it does not give me the option to configure it, what can I do?

[fallow ingot]

You must go for the dashboard to configure the bot.

[fallow ingot]

Run $debug in your server and tell me once you’ve done it.

[jade topaz]

The server does not appear in the dashboard

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the picture below on how to relog:**

[fallow ingot]

@jade topaz

[jade topaz]

was tun wenn ip gebannt wurde

?

[jade topaz]

Thanks

[iron night]

Gave +1 Rep to @fallow ingot

[fallow ingot]

anytime

[jade topaz]

Hello, is there an option that prevents members from closing the ticket

[fallow ingot]

Yep indeed there is. Head to Dashboard > Panel Configs > Settings > Button Options > Close ticket and enable Support Team only

[jade topaz]

thx bro💙

[iron night]

Gave +1 Rep to @fallow ingot

[fallow ingot]

anytime

[grim stirrup]

hi

[fallow ingot]

Hey there.

is their something I can help you with?

[cunning flower]

Hi - How do we add someone as a support to the tickets ?

I tried /support but it doesn't seem to work

[fallow ingot]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[fallow ingot]

@cunning flower

[grim stirrup]

how can i set in which category tickets appear

[cunning flower]

Oh

I got to ask the admin who added it to do it

I don't have access to the dashboard

Thanks

[fallow ingot]

anytime

[cunning flower]

@thanks aaronxyas

[fallow ingot]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[cunning flower]

thanks @fallow ingot

[iron night]

Gave +1 Rep to @fallow ingot

[grim stirrup]

ty

[iron night]

Gave +1 Rep to @fallow ingot

[fallow ingot]

anytime

[civic gazelle]

iv added the ticket bot to my server but it isnt showing up in my dashbord

[humble sequoia]

━━ moved to ticket ━━

[cosmic wraith]

I’m having an issue all it tells me is interaction failed

[tribal cedar]

Update your discord client

Is the common answer. Unless it's saying otherwise

[cosmic wraith]

Let me rephrase it’s telling me that when I try to open a ticket

[tribal cedar]

Yes sir update your client

[surreal island]

how do i setup when people make differnt kinda tickets it names it "general support ticket0001 or Billy Bobs Support Ticket0001"

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Settings > Ticket Options. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[shut bolt]

Edit the default name of each panel

[surreal island]

you need premium for that dont you

[shut bolt]

Indeed

[surreal island]

ok just checking

[shut bolt]

Cool :)

[drowsy harbor]

Hey guys I have a problem. I bought premium but I can't still open a more tickets like admin of the server. Thanks in forward.

[shut bolt]

$help limit

[humble sequoia]

How to set a ticket limit

A ticket limit may be set per panel to prevent users from spamming tickets. By default this limit is set to 3. Once a user hits this limit the bot will notify the users that they reached the limit.
To set a ticket limit go to the Dashboard -> Panel Configs -> Settings -> General Options -> Ticket Limit

[shut bolt]

Check your panel limit

[drowsy harbor]

Thanks mate for help. ❤️

[iron night]

Gave +1 Rep to @shut bolt

[shut bolt]

Sure

[jade topaz]

so

how to make it so people can make tickets again i forgor pls help

[deep jungle]

Hello, i need help

its not letting me send my pannel

and i gave it admin?

$help debug

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[fluid adder]

Guys, help. what to do?

[undone rampart]

how do i make this https://cdn.discordapp.com/attachments/946964772182720532/946965140203503626/unknown.png ?

[tidal bane]

$help setup

[humble sequoia]

https://docs.tickettool.xyz/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[brisk flume]

Guys

[fallow ingot]

?

[humble sequoia]

Update your discord App

Buttons are a relatively new addition to discord and don't work with some older versions of the app.

Please verify that you have the latest version of discord, by going to the app or play store.

Discord for the App Store

Discord for the Play Store

[fallow ingot]

@fluid adder ^^

[raw topaz]

Bro not ticket tool related

We have 2800 members but whenever I use @ everyone it only tag 236+

Do you guys have any idea? Hehe

[humble sequoia]

⚠️ You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.

- Please make sure to contact the appropriate Support Team.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[raw topaz]

Did you encounter stuff like this beforeM

[steady mason]

hello
I also added the bot on my discord server and it kicked me and when I re-entered it came out alone do you know why?

[lapis idol]

what do you mean by this?

[steady mason]

its ok I solved

[oak quest]

Im dont can open any ticket
This is on another server

[lapis idol]

please make sure your discord is updated!

[oak quest]

Ok

[jade topaz]

Missing required option: [User/Role] (optional channel) i get this message when trying to add a user in the ticket

fixed nvm

[ruby stratus]

can i add a new button to an existing panel?

[fallow ingot]

Not possible at this time (to the extent of my knowledge)

[ruby stratus]

ok

[fallow ingot]

You can suggest it

[onyx fiber]

what perms do i need, to use the dashboard

[shut bolt]

You'll need to be the Server Owner, or to have Administrator permission, or to have a Dashboard role

[onyx fiber]

i should have admin but i dont see it in the dashboard

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the picture below on how to relog:**

[onyx fiber]

can i set a specific category that the tickets will be created under

[lapis idol]

Yes!

[jade topaz]

How can we claim tick tool premium?

[lapis idol]

have you already purchased it?

[onyx fiber]

i cant seem to find it

[jade topaz]

Yea my friend need help to add the bot @jade topaz

[humble sequoia]

https://tickettool.xyz/manage-servers

[lapis idol]

Panel Configs -> Category Options -> Category Open

@onyx fiber

[humble sequoia]

Redeeming premium

Redeeming premium on your server is really simple. Just head over to your Subscriptions Page. There you can select a server of your choice, which will get premium. You can change the server at any point.

How to redeem premium (Key)

To redeem your premium key, go to the dashboard, select your server, then click " Redeem Premium" under the server's icon and name.

[jovial mesa]

Is there a way to gift someone else a monthly subscription?

[fallow ingot]

not that i'm aware of, you can transfer them it tho.

[green saffron]

is there a way to save all transcripts automatic so that if my server gets deleted i still have them or do you just have to save them manually

[fallow ingot]

You can enable it so that when you close/delete a ticket it will automatically save. It is a premium feature but that won't be a problem as it appears you have premium.

[jade topaz]

Hello, everytime is try to make a new ticket it tells me this interaction is failed does anybody know what i can do

[fallow ingot]

If you would like to enable that simply head to Dashboard > Panel Configs > Settings > Logging Options and enable Auto Save Transcript, make sure to pick if you would like to auto save it when it gets closed or deleted.

[fallow ingot]

hiya there

are you on a mobile device?

[fallow ingot]

@green saffron

[jade topaz]

Yes

[humble sequoia]

Update your discord App

Buttons are a relatively new addition to discord and don't work with some older versions of the app.

Please verify that you have the latest version of discord, by going to the app or play store.

Discord for the App Store

Discord for the Play Store

[fallow ingot]

[jade topaz]

Thx

[fallow ingot]

anytime

have a good day

[dry sage]

How can I do for edit this sentence please ?

*ping me for the answer

[fallow ingot]

You want to remove the footer?

Or put the footer into the main embed..

@dry sage

[twilit mortar]

how do you make it so when you close the ticket, it automatically saves the transcript?

[dry sage]

Just edit

[fallow ingot]

This is a premium feature.

[twilit mortar]

dam

sad

thanks

[fallow ingot]

This is also a premium feature.

[dry sage]

;-;

[fallow ingot]

anytime

[dry sage]

All is premium ? Wtf 🤣

#humor

[fallow ingot]

you can edit the main embed just not the footer.

[dry sage]

Ok thank uu

[iron night]

Gave +1 Rep to @fallow ingot

[fallow ingot]

anytime

[young basalt]

so ive got two tickets set up in my server and i was wondering if there is any way of separating them so i know which a person has clicked on. like if i had them go to a different category?

[fallow ingot]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[fallow ingot]

@young basalt

[young basalt]

ah okay gracias

[fallow ingot]

anytime

[plucky monolith]

hi does anyone know how i can get the ticket channel to open?

so when user clicks on create ticket. i'd like to have the ticket channel open below the support where this message is displayed

[candid iron]

I can’t make a ticket in any of the servers

[fallow ingot]

Does a channel (ticket) not open when someone clicks on the button?

[plucky monolith]

it does but it puts it at the top of the server channel directory listing. i want it below

[candid iron]

I can’t even make a ticket in no server I need help 🥺

[fallow ingot]

Can you show me a screenshot of what it says when you attempt to open it?

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[candid iron]

Yh one sec

[fallow ingot]

@plucky monolith

[candid iron]

Like that @fallow ingot

It’s in every DC

[fallow ingot]

Okay, common issue

[plucky monolith]

cool let me try that thanks

[iron night]

Gave +1 Rep to @fallow ingot

[humble sequoia]

Update your discord App

Buttons are a relatively new addition to discord and don't work with some older versions of the app.

Please verify that you have the latest version of discord, by going to the app or play store.

Discord for the App Store

Discord for the Play Store

[fallow ingot]

@candid iron

[fallow ingot]

anytime

[candid iron]

K

[fallow ingot]

You should be able to open tickets once you update it.

[plucky monolith]

so i have this set

however it doesn't work

i'm still using the free version of the bot

[fallow ingot]

Does ticket tool have permissions to view the category you’ve set?

[plucky monolith]

thats the error i see

[fallow ingot]

Yep.

Make sure ticket tool has the correct permissions

Refer to below

$perms

[humble sequoia]

What permissions should I give to Ticket Tool?

ﾠ
@pseudo glen requires the following permissions:

Add Reactions
Read Channels
Send Messages
Manage Messages
Embed Links
Attach Files
Read History
Manage Roles

To change the role permissions, you can go to your Discord Server ➞ Server Settings ➞ Roles ➞ @Ticket Tool

To change the channel permissions, you can go to your Channel Settings ➞ Permissions ➞ Ticket Tool
ﾠ

Note:

You can give Ticket Tool Administrative Permissions instead of all the permissions listed above, but it's entirely optional and NOT necessary.

[fallow ingot]

[plucky monolith]

cool that works

is there way to setup to delete on close ticket instead of having to click delete button again after ticket is closed?

like soon as someone closes the ticket, it just deletes

[fallow ingot]

You can disable two step close, witch means when you run $close it deletes.

[fallow ingot]

Dashboard > Panel Configs > Settings > General Options and disable Two step close

[plucky monolith]

do i also need to disable two-step ticket ?

[fallow ingot]

Did you click save?

[plucky monolith]

i did

[fallow ingot]

ok bare with me one moment

@plucky monolith ok my apologies.

You can disable both of them.

[fallow ingot]

The two step ticket removes the three end options, and automatically closes. And the two step close removes the Are you sure you want to close this ticket message.

$invite

[humble sequoia]

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Bot Invite

[fallow ingot]

@vital matrix

[vital matrix]

Yes i pinged so i could invite

In his about me

But thanks anyway

[fallow ingot]

You just asked for ticket tool invite…

but ok

Experiencing some miss communication

[plucky monolith]

awesome that worked. thanks

[iron night]

Gave +1 Rep to @fallow ingot

[plucky monolith]

have a great day!

[fallow ingot]

anytime

you too!

[tepid magnet]

Why I can't open ticket

[stuck tangle]

Hay ayuda en español

[tribal cedar]

What error you getting?

Interaction failed?

[tepid magnet]

No

Can u get in share screen?

[tribal cedar]

I can not atm

[fallow ingot]

Just send a screenshot if possible:)

[tepid magnet]

When I click no thing do

[tribal cedar]

Update your discord client

[tepid magnet]

but by another acc I can !!

I was can but from maybe 2 days I can't

[fallow ingot]

Are you on a mobile device?

[tepid magnet]

Plz come Share screen

[craggy brook]

heya i need help

[tepid magnet]

Yes

[humble sequoia]

Update your discord App

Buttons are a relatively new addition to discord and don't work with some older versions of the app.

Please verify that you have the latest version of discord, by going to the app or play store.

Discord for the App Store

Discord for the Play Store

[fallow ingot]

@tepid magnet ^^

[tribal cedar]

Sup

[tepid magnet]

What should I do ?

[humble sequoia]

We would love to help you, but if you don't tell us what you need help with we can't help you :(

[fallow ingot]

@craggy brook ^

[craggy brook]

hey problem i got is im inv it to a server but when i go to the dashboard it dont show the server?

[tribal cedar]

Update your discord client

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the picture below on how to relog:**

[craggy brook]

okay

aww ty it worked!

[tepid magnet]

When I click with anthore acc I can !!

[craggy brook]

thanks @tribal cedar

[iron night]

Gave +1 Rep to @tribal cedar

[tribal cedar]

On the same device?

[tepid magnet]

Can I send vid ?

[tepid magnet]

Yes

No I try now but I can't

thanks @tribal cedar

[iron night]

Gave +1 Rep to @tribal cedar

[tepid magnet]

[tribal cedar]

Anytime.

[clever lotus]

Can someone explain the concept of the "Ticket Limit" setting to me?

[fallow ingot]

Ticket limit is the amount of tickets a user can open at a certain time.

So if it’s set to 1

[clever lotus]

is there a way to set it to infinite?

[fallow ingot]

You could just set it to 10 or something, but I recommend you keep it at 1 so users don’t spam open tickets - completely your choice.

[clever lotus]

thank you. Also, how do I give you a reputation point?

thanks @fallow ingot

[iron night]

Gave +1 Rep to @fallow ingot

[fallow ingot]

there you go

anytime

[fallow ingot]

@viscid narwhal Can you provide a screenshot please?

[viscid narwhal]

Okay

[tender totem]

Hi, is there a quick way to close a lot of tickets at the same time?

As we got around 300 or more open tickets.

I guess its still a no :/

[fallow ingot]

Are you on mobile?

[fallow ingot]

Unfortunately not.

[viscid narwhal]

Yes

[humble sequoia]

Update your discord App

Buttons are a relatively new addition to discord and don't work with some older versions of the app.

Please verify that you have the latest version of discord, by going to the app or play store.

Discord for the App Store

Discord for the Play Store

[fallow ingot]

@viscid narwhal ^

[viscid narwhal]

But when i go play

Store

It doesn't give me a option

To update

[shut bolt]

Reinstall the app then

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the picture below on how to relog:**

[eager sundial]

Question, how do I change who can answer tickets

I only see a option to add dashboard people and that doesn't give them permission to answer a help ticket

[shut bolt]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[eager sundial]

Tysm

[shut bolt]

Sure

[eager sundial]

There got it ty!

Thanks @shut bolt

[iron night]

Gave +1 Rep to @shut bolt

[shut bolt]

Sure

[ruby pivot]

does it say i am on phone?

[little helm]

$help

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[shut bolt]

#🤖│bot-spam

[jade topaz]

how to fix pls

[shut bolt]

Add an overflow category, you have reached the category's limit of channels (50)
To add an overflow category: https://i.imgur.com/Z3TGbGu.gif

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here.
You can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[jade topaz]

Is there a way to add people to a ticket, without going into dashboard?

[shut bolt]

To add to a single ticket you can use the add command

$help add

[humble sequoia]

How to add or remove users on tickets

To add a user to a ticket use $add <user>
To remove a user from a ticket use $remove <user>

[jade topaz]

Ohh

Thank you!

[shut bolt]

Sure

[jade topaz]

Thanks @shut bolt !

[iron night]

Gave +1 Rep to @shut bolt

[jade topaz]

Can i make it so that when someone opens a ticket they cant close the ticket

[shut bolt]

No need on answering to one of my messages

You can just ask here and wait

[jade topaz]

ooh yeah i apologise

[shut bolt]

Yeah, you can, make your Close button to be Support Team Only
https://i.imgur.com/GVpH46T.gif

[jade topaz]

Thanks!

[shut bolt]

Sure

[jade topaz]

thanks @shut bolt

[iron night]

Gave +1 Rep to @shut bolt

[shut bolt]

If you want them not to be able to do it via command, you should do the same for the $close command
https://i.imgur.com/2GJOhno.gif

[shut bolt]

Sure

[clear ginkgo]

How to I change the color thingy?

[shut bolt]

You mean the embed line color?

[clear ginkgo]

Yes

I also don’t know how to edit the embed cause somebody else made it

[shut bolt]

Which embed? The panel's one, or the ticket message's one?

[clear ginkgo]

The ticket one I think

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customise it head over to your Dashboard ➞ Panel Configs ➞ Settings ➞ Ticket Options ➞ Edit Ticket Message

[shut bolt]

And on the bottom part of that page you'll be able to edit the embed's color
https://i.imgur.com/YX53lR0.png

[clear ginkgo]

Ty

[shut bolt]

Sure

[green saffron]

yeah but my server seeems to get delete a lot, and i would love for a way to somehoe saves thoses

[fallow ingot]

you can only save them in the ticket openers DM’s or a channel in your server.

[earnest wraith]

I only understand simple English..

Even though mmr is 1200, it's always tier E. How can I fix it?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.

- Please make sure to contact the appropriate Support Team.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[fallow ingot]

@earnest wraith

[fair willow]

how to add the premium bot???

[humble sequoia]

━━ moved to ticket ━━

[copper owl]

if you've opened a ticket, you don't have to ask in multiple channels

[fallow ingot]

yeah that would be nice

Avoid confusion :)

[earnest wraith]

oK! thx!
First of all, thank you for starting from getting the ticket. Is there any inquiry in Japanese?

[copper owl]

We don't have Japanese support, no

we can try helping using a translator, but it seems like your inquiry is not related to Ticket Tool

[earnest wraith]

Thank you.

So do you know where to ask this question?

[copper owl]

I do not, no

the only thing I do know is, this isn't the place to ask that question

[earnest wraith]

ok.thx

[fair willow]

Hi may i know how to bypass the rename problem (timeout) in ticket tool Premium bot

[copper owl]

you can't

It's there for a reason unfortunately

[fair willow]

then why the non premium bot can ...

[copper owl]

it can't

that wouldn't make sense

[fair willow]

non premium bot can have no timeout

it dont have timeout

[copper owl]

no it can't

it does have a cooldown on renaming

[fair willow]

so if i want to bypass i need to do it manually?

[copper owl]

Yup

[fair willow]

ok then 😭

[jade topaz]

How to create new one?

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

Note: This is a premium feature

[copper owl]

@jade topaz create as many panels as you want buttons, then follow the steps above

[jade topaz]

Thxx

[twin plinth]

Just a quick question: In the transcripts channel where the bot tags all the members in the ticket, if there tag is their Discord ID and I can't click on it, does that mean they left the discord?

[copper owl]

not entirely

depends, discord is just weird with that

sometimes it means they left, sometimes it fixes itself and you can press on it

it's even worse on mobile

[jade topaz]

What’s the problem

[dusky torrent]

how many channels ticket tool can create without premium? @copper owl

[copper owl]

...

well. #546557408902905896

Dont ping us. thanks :)

[dusky torrent]

Okay.

[copper owl]

im also not available to help out currently. sorry

[dusky torrent]

But that's hard to answer?

:/

I don't see anything about that in docs.

[slender minnow]

as long as you dont hit discord limits 500 should be the max including your other channels besides tickets

[copper owl]

While im driving, yes

[dusky torrent]

Oh that's doen't matter premium?

[slender minnow]

nope

what matters is the number of cannels you have on your server

[dusky torrent]

Thank u a lot.

[iron night]

Gave +1 Rep to @slender minnow

[slender minnow]

regardless of whether it is open tickets, closed tickets, staff channels or general channels

[dusky torrent]

Sorry, But i don't understand, you can warn me but you can't help :/

Nvm. sorry if im waste your time.

[slender minnow]

They are just obeying the traffic rules, that is, not to use phone while driving. Also, pinging a support team member is against #546557408902905896 (would suggest going through it once again to avoid trouble in future).

[copper owl]

Correct, because I was on the road already.

Im not exactly sure what's confusing. A verbal warning takes a few seconds, while helping you could take a lot longer.

I also need to concentrate on the road while driving, so yeah.

[cinder owl]

Help

I can’t open tickets