🆘│community-support

[mystic hound]

You've got no tickets here, and your only interaction with a support member in this server is us talking rn

[jade topaz]

@pseudo glen raiding my server

[desert summit]

[mystic hound]

Screenshot?

The bot doesn't raid servers

[jade topaz]

What does screenshot mean

[jade topaz]

It

[mystic hound]

Pretty much an image of what you see on your screen

[jade topaz]

What this

[mystic hound]

Can you show me how the bot raided your server?

Take a picture with your phone, or use a screenshot software like Imgur or lightshot

[jade topaz]

Idk how to send picture I am on tv

[mystic hound]

You're using discord on a tv?

[jade topaz]

Yes

[mystic hound]

Do you have a phone?

[jade topaz]

No

[mystic hound]

Okay, can you tell me how the bot raided your server

[jade topaz]

Bot say N word

[mystic hound]

Okay, what's your server ID? If you don't know how to find the server ID simply type $id in your server and the bot will tell you

[copper owl]

LMAO

[supple monolith]

Hello hello, I warn now, I do not learn basic English, so sorry in advance for the mistakes ahaha.
So, I come here because I can not put the tickets with the bot on my server. is this normal? if not, could someone tell me the order?

[copper owl]

$invite

[humble sequoia]

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Community Server
Ticket Tool - Bot Invite

[copper owl]

use the 3rd link to be able to add the bot

[supple monolith]

the bot is already set, but it's to make the tickets ^^ "

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here, you can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[copper owl]

follow the setup tutorial

[austere hearth]

Hey, how do we make created tickets goes to a particular category instead of logging at the top of all categories

[jade topaz]

how do i make it so that a specific role cant open a ticket?

like disabled roles

[near edge]

Hey uhm the ticket bot fails to privatize the newly created tickets

Its the first time happening

We have been using the bot for 1+ year and it never happened before

[austere hearth]

nvm, figured it out

[umbral thistle]

how can you set it up so that the staff team is tagged when a ticket is opened?

[humble sequoia]

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or reactions.

Selecting a blacklisted role

Go to your Dashboard -> Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[bronze comet]

grab the role ID by using $id @role then head over to your panel settings -> ticket options -> edit ticket message then put <@&roleid> in the "message text" area

[plain surge]

@jade topaz you can add the role to blacklisted roles

[umbral thistle]

do you have some example? it's the first time i use this

[plain surge]

@bronze comet $idcommand

[humble sequoia]

How do I get the ID of Roles/Channels/Emojis?

Ticket Tool has a useful command that helps you get the ID of various things like channels, roles, emojis and your server.

Just use the command $id <#channel/@role/:emoji:>. Now copy everything, including the brackets <...>, to your dashboard (or wherever you want it)
If you want the server ID, just use $id.

Examples:

Server ID: $id ➝ 509192800865353738
Roles: $id @Role ➝ @humble sequoia
Channel: $id #channel ➝ #🤖│bot-spam
User: $id @user ➝ @copper owl
Emoji: $id ➝ ![ttonline](https://cdn.discordapp.com/emojis/818757771310792704.webp?size=128 "ttonline")

[bronze comet]

literally what I just said but ok?

[plain surge]

No, i meant to show an example

There's a gif there

You answered correctly 👍

[bronze comet]

do you need help navigating the dashboard?

[umbral thistle]

i think it will work but thx for the example

[bronze comet]

hm ok

if you need help with navigating feel free to ping

[umbral thistle]

ok thx 🙂

how many panels can you have without premium?

[bronze comet]

unlimited

[humble hornet]

Is the claim command only premium feature?

[copper owl]

yup

claiming as a whole is premium only

[random kindle]

how to give a specific person access to all tickets without giving additional roles

[copper owl]

give them a support role

[deep relic]

@copper owl one question where to invite the premium bot

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[copper owl]

just FYI dont ping support members in here

it's against rules

[random kindle]

with what perms?

[deep relic]

Ok

[copper owl]

access to ticket perms. View channel and Send messages

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[random kindle]

thanks @copper owl

[iron night]

Gave 1 Rep to Neptune (current: #1 - 385)

[copper owl]

anytime

[humble hornet]

Oh, why ticket tool it's so Importen tool for ticket sry but why

[copper owl]

if youre asking why it's locked behind premium and why premium exists, it's because keeping a bot of this size online and fully functional requires money

premium exists because the dev needs to pay money for these things, and claiming is a premium feature. Why was it chosen to be premium? not sure, but that's just how it ended up

[woeful shoal]

I can't finish the Battling Baphoment quest in Morroc. I got disconnected in the middle of the quest. Now I can't go back to the map. What should I do?

[bronze comet]

$tts

[humble sequoia]

You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.
Please make sure to contact the appropriate support team.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

_ _

[rigid chasm]

How do I ping 2 people when a ticket is opened?

[copper owl]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[copper owl]

use <@ID>

Replace the ID with the respective user IDs

[rigid chasm]

How do I get a role?

[copper owl]

what do you mean exactly?

[rigid chasm]

Like have a role that I can ping when a person opens a ticket. Like your ticket pings support once it is opend

[copper owl]

follow this then

that explains how you ping the role

[rigid chasm]

K

Now how do I get it to be the person that made the ticket?

[arctic trellis]

Hi All. I was thinking to add a premium support for specific set of users. It's possible to set this up using directly the tool (like adding a panel that only specific role can see) or we need to play around with specific discord channels?

[copper owl]

just have the Create Ticket button only respond to the users with role X

$buttons

[humble sequoia]

Buttons

The new Discord Buttons allow for a much smoother and convenient experience. They reduce lag and work much better than emojis. With ticket tool you can edit all the buttons however you like! Buttons can show emojis, text and can have 4 different colors.

Where can I edit them?

Dashboard -> Panel Configs -> <Settings> -> Button Options -> <Setting>

[copper owl]

Disabled Roles = @everyone
Allowed Roles = Roles that you want to give perms to open the ticket

[copper owl]

just have {ticket.user} in the Message Text

[arctic trellis]

ok tyvm, so I have also to "blacklist" everyone?

[rigid chasm]

K, thx

[iron night]

Gave 1 Rep to Neptune (current: #1 - 386)

[copper owl]

basically in Disabled roles, yes

otherwise, everyone would still be able to open tickets via that panel

[arctic trellis]

to be clear, adding only the allowed role it does not automatically remove all the others

[copper owl]

Correct

[arctic trellis]

perfect

[copper owl]

youll have to disable @everyone for it to only allow the ones in Allowed Roles

[arctic trellis]

-setrep 10000 @copper owl

[copper owl]

LMAO

listen im already #1 with rep

we dont have to go overboard 👀

[arctic trellis]

ok let's remove 4 zeroes then 😄

[copper owl]

👀

LMAO

[arctic trellis]

ty!

[copper owl]

anytime

[arctic trellis]

wut ty not working :d

[jade topaz]

how to enter

like

channel name is NAME-NUMBER TICKET

when i enter {user} its send userid-number of ticket

[bronze comet]

$variables

[humble sequoia]

Supported Variables

{server.id} --> ID of the Server

[#🆘│community-support](/guild/509192800865353738/channel/776680605517742090/) = <#channel> --> Channel link of the current channel
{channel.name} --> Name of the current channel
{channel.id} --> ID of the current channel

{author} = <@user> --> Mention of the user triggering this message
{author.name} --> Name of the user triggering this message
{author.id} --> ID of the user triggering this message
{author.nickname} --> Nickname of the user triggering this message
{author.icon} --> Direct Url of the profile picture of the user triggering this message
{author.tag} --> 4 digit tag (discriminator) of the user triggering this message
{author.full} --> username + 4 digit discriminator of the user triggering this message

{panel.count} --> The current count number of the panel (Tickets only)
{panel.name} --> The name of the panel (Tickets Only)
{panel.ticketLimit} --> The current limit of the panel (Ticket Only)

{ticket} = <#channel> --> Channel mention of the ticket
{ticket.id} --> Channel ID of the ticket

{ticket.user} = <@user> --> User mention of the ticket user
{ticket.user.name} --> Name of the ticket user
{ticket.user.id} --> User ID of the ticket user
{ticket.user.nickname} --> Nickname of the ticket user
{ticket.user.icon} --> Direct Url of the profile picture of the ticket user
{ticket.user.tag} --> Tag / Discriminator of the ticket user
{ticket.user.full} --> Username + Discirimator of the ticket user```
Roles can be either
{@role name} or {role ID}

_ _

_ _

Additional variables

{reason}
-> works on $close <reason>, $delete <reason>, $new <reason>, $claim <reason>
-> displays the reason, you can optionally give with some commands

Transcript Variables
{ticket_name} -> Name of the ticket
{panel_name} -> Name of the panel
{transcript_url} -> File link of the transcript

Hide Link under blue text:
[Click me](https://tickettool.xyz)

[bronze comet]

There you go

[deep relic]

O

[copper owl]

same setup as you currently have, but instead of {user.name} just use {ticket.user.name}

the reason using {user} shows the ID, is because {user} returns the ping, or mention, of the user, so when you use it in something like the channel name, it would return their ID and not their actual name

[calm agate]

My second subscription is off

[copper owl]

you opened a ticket and was told that this server is not the correct one to ask for this

we also dont know what you're referring to so we cant redirect you efficiently

[calm agate]

My second subscription is off I pay for two

[jade topaz]

Abrí un boleto y la gente del boleto me está juzgando, diciendo que no hablo español y lo tomo como una ofensa y no obtuve la ayuda que quería y me estafaron para cancelar la prima.

[copper owl]

as ive mentioned twice, this is the wrong server

[robust sandal]

@copper owl Trying to translate to Spanish but detected as Spanish.
Please don't waste translations by trying to translate to the same language.

[copper owl]

oopsie

[robust sandal]

$xX<3

I opened a ticket and the ticket people are judging me, saying I don't speak Spanish and I take it as an offense and I didn't get the help I wanted and they scammed me to cancel the premium.

Spanish (es) → English (en)

[copper owl]

@jade topaz who was the support member who did this?

[jade topaz]

a través de @shut bolt ticket le está inmaduro

racista

[copper owl]

if you understand english could you speak in english please?

[calm agate]

Please

[copper owl]

asking if you actually speak spanish or if youre using a translator isnt racist in the slightest

[calm agate]

Why am I paying for two subscription and one is off

[prisma lynx]

heyq uestion

[copper owl]

we literally do not know, please stop asking help for that issue since we cannot help you with it

youre in the wrong server to ask for help regarding your issue

[prisma lynx]

how many tickets can be opened with premium?

wahts the max

[calm agate]

Where do I go on this site to get the answers

[copper owl]

unlimited with both free and premium

[copper owl]

no one knows, as ive mentioned before

[copper owl]

the only restriction with free is it's 10 tickets per minute

[prisma lynx]

o

[copper owl]

but with both, you dont have a limit with the bots, the only limits you would experience are the discord limitations

50 channels per category, 500 per discord server

[prisma lynx]

oo

can u stop (not u support member, someone was spam reacting to my msges)

[copper owl]

what?

[prisma lynx]

1 more question sry

[copper owl]

go ahead

[prisma lynx]

If you have premium and activated the free one by mistake can u sitll buy the 66$ one and will the free one give u + 7 free day?

Sorry if that just made 0 sense-

[fast sable]

Sry

[copper owl]

No it will not

once you use the free trial, you cant use it again

also

if you accidentally activate the free one nothing will happen with the subscriptions

[prisma lynx]

So if i buy the 66$ is it gonna refresh everything i made

[rare scaffold]

Hello how can i create more buttons on ticket ?

[copper owl]

if you kick both bots, it wont refresh what you did

everything is saved

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[copper owl]

@rare scaffold v

[copper owl]

here

[prisma lynx]

yay tyy

[fast sable]

So like if I accidently activated the free trial, will it still charge my account if I don't want it?

[copper owl]

what do you mean charge your account?

[fast sable]

Like after the trial

[copper owl]

it's free

[fast sable]

After the trial is over

[copper owl]

it wont automatically give you a subscription after the trial

youll have to buy a subscription

[fast sable]

Ok cool thank you

Thanks @copper owl

[iron night]

Gave 1 Rep to Neptune (current: #1 - 387)

[copper owl]

Anytime

[drifting pond]

Good morning folks! I’ve been looking through the documentation, and my community has the premium version. Is there an option that I have not seen that allows you to switch a ticket from one panel type to the other if someone submits it under the incorrect one? For example, someone creates a generalized support ticket, when it actually needs to be directed specifically to the development side. Is that possible, or would they have to actually resubmit the ticket under the correct one?

[copper owl]

resubmit

it's not possible to change which panel it was opened in

[drifting pond]

Thank you Neptune! Maybe that is a feature that could be looked at for later versions or updates?

[rare scaffold]

how can i put a photo into a button ?

[copper owl]

it might be fully impossible to do that since buttons and other things

[copper owl]

you cant, you can only have an image in messages ticket tool sends

ACTUALLY

@drifting pond it's possible, just not implemented yet

asked the dev if thats possible, so he knows of the suggestion

[drifting pond]

Thanks @copper owl !

[iron night]

Gave 1 Rep to Neptune (current: #1 - 388)

[copper owl]

anytime

[drifting pond]

I will do that when I get the opportunity as soon as I get home

[copper owl]

what do you mean?

it's not a thing yet, but it's possible to do

[drifting pond]

I’m on the road right now using voice activation lol

The recommendation to the Dev bet you mentioned earlier

[copper owl]

ah alright. yeah the dev knows about your suggestion now, all we can do is just wait and see if it gets implemented

[drifting pond]

Oh! Fantastic, thank you so much! If it doesn’t, no worries, I used to do development many years ago at an old job, so I know how much of a pain the programming side can be. If it does, I think it would be an incredible addition to the premium side of things

[copper owl]

I agree with you, Ive actually personally suggested this to him before. Hopefully soon we'll get more updates and everything, things just need to be finished from the To Do list.

Have a safe drive pal!

[jade topaz]

Hello, I edited my panel embed text but it wont update in the msg even if I resend it.

Any ideas?

This one

[shut bolt]

Hi

Did you saved the changes?

[jade topaz]

Yes

If I open the config its saved there

[shut bolt]

Give me the server ID please

[karmic estuary]

I have a question, Could I buy ticket tool premium and gift it to someone else?

[shut bolt]

Yes!

You can redeem it in that person's server

[humble sequoia]

Redeeming premium

Redeeming premium on your server is really simple. Just head over to your Subscriptions Page. There you can select a server of your choice, which will get premium. You can change the server at any point.

[jade topaz]

Nvm I just made a copy of it and it works now.

[shut bolt]

Great :)

[karmic estuary]

No Like I want to buy Premium and give it to another server. I dont have admin perms or anything in that server

[shut bolt]

Uhhhh

Give me a sec I try something

[karmic estuary]

Like could I gift it or something?

[shut bolt]

Well, you could buy a certain amount of months and gift the premium key

[karmic estuary]

Oh so I could give them the key to it

[shut bolt]

Yup

[karmic estuary]

Could that give any of my personal info away? Or is it safe?

[shut bolt]

Nope, the key is just a series of numbers and letters that holds a certain amount of premium

Nothing you should worry

[karmic estuary]

Have you done that before giving a key to someone?

[shut bolt]

You mean if I have give a key before?

[karmic estuary]

Yea

[shut bolt]

Being honest, I personally haven't

[karmic estuary]

ok

So thats How I could gift it to someone then

[shut bolt]

Yeap

[karmic estuary]

Okay and also one more thing if you don't mind

[shut bolt]

Sure, no problem, we are here to help

[karmic estuary]

How do you buy a certain amount of months?

[shut bolt]

You can buy it reaching out our Billing Team at #🎫│make-a-ticket using the Billing button

[karmic estuary]

Wait so we have to buy premium through there? I thought we could just buy it online

[shut bolt]

Well, for buying a certain amount of months you should do a direct payment via PayPal or BitCoin

And we give you the required information via ticket

[karmic estuary]

Oh okay

Also since Im gifting it I would just buy the per month how could I cancel it if I gave the key away

[shut bolt]

Well, if you want to do a monthly gift you could just buy the subscription and assign it via Dashboard, you can assign the subscription without being Admin in the server, it lets you choose from all the servers you are member

[karmic estuary]

Okay then, Thanks

[shut bolt]

Sure bro

[torn junco]

I have a problem with my ticket bot website, which is that it does not want to send the special message that is creating the ticket. Is there a solution to the problem or not, I want to respond quickly, please

[prime bridge]

RM | GAMER has been silenced for 10m
Reason: Mass mentioning members

RM | GAMER#1000 | 700503005623222322

[scenic plinth]

Dude don't mass mention staff for help.

Make a ticket rather when you get unmuted, and for the sake of patience, don't mention every staff member please.

[alpine timber]

@scenic plinth bot is leaving the server any solution

[scenic plinth]

Don't ping staff randomly please. You just saw me ask the other guy not to. Maybe check your audit logs?

[hardy horizon]

the bot keeps saying it doesn't have the correct permissions but i didn't change any of the perms

[hardy horizon]

How do i fix it

[hardy horizon]

[rapid wigeon]

yo, it now says interaction failed anytime I press any of it's buttons, like creating, closing, and more

[jade topaz]

bots down rn

[rapid wigeon]

ah

I see

Thanks

[jade topaz]

Hi! Is the bot offline?

[willow valve]

ticktool bot offline ?

[jade topaz]

Pls support

[jade topaz]

Yeah

And in the my server offline

[balmy gyro]

Just wait untill is back

[jade topaz]

@mystic hound

Bot offline?

[mystic hound]

I'm looking into the issue, there appears to be an outage

[jade topaz]

Oh yeah

Pls fast ticket tool online

[willow valve]

pls yep i need ticket tool to do my work

[humble sequoia]

Make sure to stay tuned to #📣│bot-news for status updates.

Click for Status Page!

Ticket Tool Bot Outage

At this time we are experiencing technical difficulties with the bot. Please be patient with us as we discover the problem and push a fix.

Nov 30, 2021, 7:51 AM

[cobalt hinge]

bruh

[pearl hedge]

bruh

[cobalt hinge]

[pearl hedge]

😅

heh

[jade topaz]

Ticket online

[cobalt hinge]

[willow valve]

thx

[glossy jacinth]

hi..how to install nixware

anyone can help?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.

- Please make sure to contact the appropriate Support Team.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[copper owl]

@glossy jacinth you opened a ticket regarding this issue and you were told that this is not the right place

[glossy jacinth]

ooh sorry wrong room

[unique spoke]

Can anyone help?

[humble sequoia]

We would love to help you but, if you don't tell us what you need help with we can't help you :(

[copper owl]

@unique spoke ^

[unique spoke]

That setup took me 2hr to do

[copper owl]

a bot with this size with this many features would be more hell to setup with commands than a dashboard

[copper owl]

Did you look at the documentation?

the basic setup takes less than 5 mins

if you want to actually customize it fully, than maybe an hour tops

[copper owl]

also what do you need help with exactly?

[prime bridge]

Successful bans: 1
Unsuccessful bans: 0
Reason: scammy scam
Moderator: @unique junco

[olive jolt]

Hi, my custom commands/tag is not working, is there a max number you can have?

[bronze comet]

What do you mean?

[olive jolt]

Is there a limit to custom commands/tags?

Because I have quite a lot of custom commands/tags but they suddenly don't work anymore

[shut bolt]

Do your tags have premium exclusive fields?

If you ran out of premium they won't work any longer

[olive jolt]

I have premium via voting.

[shut bolt]

[olive jolt]

Does it no longer work if you have premium via voting?

[shut bolt]

Please give us the server ID

[olive jolt]

id: 833666376223817798

[shut bolt]

A sec, brb

[olive jolt]

Okay.

[shut bolt]

Which bot do you have invited to your server?

[olive jolt]

Premium bot.

All normal commands work.

[shut bolt]

Tags should work too, remember that you must type them exactly as they are named in the dashboard

[olive jolt]

https://gyazo.com/79c1a8fc2da7ae6c8457e3da2051babd
https://gyazo.com/54adb15e9bd74272bbd9018d4d5ccb38 It doesn't work

[shut bolt]

I currently am not able to continue checking this out, apologies, I would recommend you opening a ticket at #🎫│make-a-ticket for a Support Member to assist you

[olive jolt]

Okay, thanks for what you've done.

[shut bolt]

Sure, I'm sorry I couldn't find out the problem

[ashen dragon]

Ticket tool down again?

[shut bolt]

#📣│bot-news

[ashen dragon]

Sry nvm

[solid stream]

Due to the outage last night we needed to do a restart.

[ashen dragon]

Ok

No problem

[edgy sundial]

How is Ticket Tool online in only some servers?

[jade topaz]

Not for me

[shut bolt]

#📣│bot-news, its going under a restart

And as it's distributed along many shards, some shards are online while others are under restart still

[woeful sedge]

Do you know roughly when it will turn on?

[jade topaz]

Hi

Why is the bot not working?

[shut bolt]

#📣│bot-news

[shut bolt]

https://status.tickettool.xyz/incidents/jfqv8kj0vx7y

[woeful sedge]

Thank you

[shut bolt]

Sure

[shut bolt]

The Developer is doing a full restart to the bot due to problems the bot was having during last night

[jade topaz]

Ok

thx @shut bolt

[iron night]

Gave 1 Rep to Yareaj_ (current: #5 - 200)

[shut bolt]

[jade topaz]

bot up

[shut bolt]

@split pelican please check #📣│bot-news

[cyan urchin]

Trying to embed a channel name in the ticket message, however it seems like the channel ID is constantly changing in my server????

[#915260479977431060](/guild/509192800865353738/channel/915260479977431060/)

[bronze comet]

A channel ID shouldn't be constantly changing, that usage is correct. Not too sure what the issue seems to be here

[copper owl]

Unless the channel keeps getting deleted and created again

otherwise, as Shadow mentioned, you're using the format correctly

[cyan urchin]

That’s what I thought! That they were unique IDs…. the channel is untouched, yet it seems the ID keeps changing….

Which would be a discord thing, not a ticket tool thing

[copper owl]

Yep.

[dull crest]

hey guys, I am inputting an image but it is not being displayed for some reason. Anyway I cans solve this?

[shut bolt]

Double check the link

[humble sequoia]

What are the direct URLs?

A direct access URL is an easy to read URL that users can enter to get to a specific item, document, page, category, or perspective, in which our bot TicketTool can read and get it displayed in your 'Panel Message' or your 'Ticket Message'.

Where can I get them?

The recommended way is to use 'Imgur', you can signup within a few minutes and then upload the image you want, and copy the URL of the uploaded image and paste it into one of the four boxes. There are alternatives to this, such as other image or video storing websites or using 'Open Original' of an image and paste it in (please be aware that if your image is deleted, Discord will automatically delete the link to it in a few days). Please note this requires 'Premium'. Imgur

Nov 30, 2021, 3:36 PM

[shut bolt]

If it's not a valid url it wont work

[cyan urchin]

Is there a way to purchase premium without using my legal details, prefer to remain anonymous online….

[copper owl]

not entirely I guess

you can pay in BTC

i dont know if that reveals any info

[cyan urchin]

do you know who has access to my info if I do purchase premium?

[copper owl]

No one

I dont think anyone does

i can check and make sure for you beforehand definitely

[cyan urchin]

Please do.

[copper owl]

but im pretty sure no one should have access to that info

Will do

[cyan urchin]

thank you neptune, you’ve been wonderful

thanks @copper owl

[iron night]

Gave 1 Rep to Neptune (current: #1 - 390)

[copper owl]

@cyan urchin Currently, only the managers and devs have access to that info
Reason being, is that they need that info to be able to assist users who need help with some things. I think it'll stay like this too, meaning Devs and Managers only will have access

[cyan urchin]

okay thank you

[copper owl]

It's basically the same as any other service out there that collects that info

[copper owl]

Anytime

[cold prairie]

I’m making a Minecraft server and I put in a ticket bot for reports and it helps out so much! Thank you very much for the Ticket Bot.

[shut bolt]

We love to hear you are using our bot! Any questions you may got feel free to contact us 😊

[cold prairie]

Okay!

[plush rover]

yo how do I make all the tickets go into a specific category

[shut bolt]

Hello there!

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[shut bolt]

https://i.imgur.com/FmAr6QJ.gif

This illustrates the process too

[prime bridge]

snap=dn-o251 has been silenced for 10m
Reason: Posting Discord Server Invites

snap=dn-o251#5263 | 777997568075890708

[shut bolt]

Hello there!

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here, you can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[shut bolt]

Check out this guide, it's our official setup guide

Let me know if you have doubts of it

Sure!

[hardy horizon]

how much is premium?

[shut bolt]

6$ per month, or 66$ if you pay it anually (you get one month free)

If you add more servers to your server subscription, the added server will cost you 5$ instead of 6$ from the original one

[humble sequoia]

Ticket Tool Premium

Get premium at https://tickettool.xyz/premium
Manage your subscriptions at https://tickettool.xyz/subscriptions

Why Premium?

Premium lets you customize the bot just how you want it. It also helps keep the bot running.

[hardy horizon]

okay, thanks

[shut bolt]

Sure :)

[lost star]

A question: an admin forgot to save a transcript for a closed ticket. I think it’s deleted as well. Is there any way to retrieve a transcript if it hasn’t been saved before closing it?

[shut bolt]

Hello there!

[shut bolt]

Oof

Bad news :( If it was not saved there is no way to recover it F

[lost star]

😔 ok

Thanks

[shut bolt]

Sure :(

[icy bone]

I need help, how do I put commands and make the ticket tool talk into the server of summit a ticket?

[shut bolt]

Hey

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here, you can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[shut bolt]

Check out this guide, it's the step by step to set the bot

[icy bone]

Thanks

[shut bolt]

Sure

[placid galleon]

Is there a way to reset my ticket count to 0 and start clean?

[shut bolt]

Yup!

Go into here

[humble sequoia]

https://tickettool.xyz/manage-servers

[shut bolt]

And open the Panel Configs

https://i.imgur.com/CyavKUn.gif

Then go into General Options and adjust the ticket count

Finally save changes

[placid galleon]

Thank you so very much. You have a great rest of your night/morning.

thanks @shut bolt

[iron night]

Gave 1 Rep to Yareaj_ (current: #5 - 203)

[shut bolt]

Sure!

Glad could help :)

[white dust]

how can i change where these message can popup ?

[bronze comet]

You can't unfortunately

It only shows up to just you though

[white dust]

okay

[umbral thistle]

I have a problem, I put the roles id in the tickets but that person doesn't see them

[bronze comet]

give the bot role this permission and it should work

[umbral thistle]

he has the permission

[bronze comet]

Is the role being pinged in an embed?

[umbral thistle]

yes, i have 3 roles that are pinged

[bronze comet]

if it is in an embed you'll have to move them to the message text section instead

[umbral thistle]

i have the roles in this field pinged (character limit while free)Message Text

by ticked embed settings

[bronze comet]

Not quite sure what to say here, mind providing an image?

[bronze comet]

are users able to see tickets?

[craggy geyser]

@umbral thistle ^

[versed mango]

Excuse me for slipping in here mid convo but I'm having trouble with permissions on my support role people being unable to see an opened ticket but being able to see it when its closed. I have the role made, added into the panel config and the permissions set to allow them to see it open yet I'm still having trouble. I tried taking a look around this server in search for a past solved solution already ^^' any help would be appreciated.

closed permissions are exactly the same yet allow them to see it.

[craggy geyser]

Have you tested with a new ticket? Changes you make won't affect existing tickets

[versed mango]

i have yes, still nothing new

OH NO IM AN IDIOT thank you for your help

[craggy geyser]

No worries. Glad to help

[spark kestrel]

This is me

[umbral thistle]

gonna look

[umbral thistle]

if i do this, everyone can see the ticket, also the users who are not pinged

[bronze comet]

What I meant was the person making the ticket, are they able to see them?

[umbral thistle]

yes

but we have some CEO roles, and the are not able to see the ticket even if the role is pinged

[bronze comet]

are they set on the dashboard?

[umbral thistle]

in the picture that i send yes

[jade topaz]

how to make slowmode in Ticket

Help me

[tribal cedar]

What's up

[tribal cedar]

I'm not certain there is a way to set this

[shut bolt]

Not possible as a right now

[humble sequoia]

━━ moved to ticket ━━

We would love to help you but, if you don't tell us what you need help with we can't help you :(

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here, you can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[copper owl]

oh

welp

[stiff mist]

Men

[vague glacier]

Question: if I make changes to a setting, do I need to resend the panel to the channel?

[copper owl]

unless it's the panel message, nope

if it is the panel message or the create ticket button, then you have to resend it so it updates

[vague glacier]

great thank you so much!

[copper owl]

Anytime

[fast sable]

Is there a way to make ot so when someone creates a ticket, the name of the ticket is their username?

[shut bolt]

Yes it is!

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Settings > Ticket Options. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[fast sable]

Oh it is premium only?

[shut bolt]

You should replace the default for {ticket.user.name}

[shut bolt]

Yup

[fast sable]

Dang

[shut bolt]

Do you know you can have premium by voting for the bot? 👀

[fast sable]

Wait really?

How

:0

[shut bolt]

Run $votes in #🤖│bot-spam, it will show you the information about it

[fast sable]

Alright thank you!

Thanks @shut bolt

[iron night]

Gave 1 Rep to Yareaj_ (current: #5 - 205)

[shut bolt]

Sure :)

[fast sable]

How many votes does it take to get the premium?

I just voted for ticket tool

Oh wait I found it sorry

[shut bolt]

So, you need minimum 6 votes, after that, per each vote, you receive 12 hours

Oh great :)

[fast sable]

Oh ok

If I get the premium and do what I need to do, does all of the things I did save even after I don't have premium anymore?

[shut bolt]

Whenever you got the required votes you should run $vote redeem, the bot then will send you a DM with a premium key so should redeem in your server. Now, take into account that if you ran out of premium the premium settings will stop working.

Actually, for you to know you can actually link alt accounts and vote from those accounts and add them your main account using $vote link

[fast sable]

Ooo nifty

[shut bolt]

Yeahhh

You could actually have permanent premium if you are a constant voter

[fast sable]

:0

[shut bolt]

Well by "permanent" I mean that you have premium as long as you vote

And the more you vote, the more premium you have

[fast sable]

Ooh ok

Cool

[shut bolt]

Yup

For doing the $vote link you should go into your alt, and run $vote link ID and the ID of your main account

[fast sable]

Ah ok

[shut bolt]

No need to include the ID sorry

I meant you replace it

[fast sable]

Oh

Ok

[shut bolt]

You should go into a server where you got that alt

Otherwise the bot won't be able to link the accounts

[fast sable]

Oh ok that makes sense 😆

[shut bolt]

Yeap 😅, and from the account to which you linked the votes, you will be able to see the addition of all votes

[fast sable]

It worked! Thanks @shut bolt

[iron night]

@fast sable :: You can't rep Yareaj_#4383 for 50 minutes and 12 seconds. Try coming back later?

[shut bolt]

Sure bro!

[fast sable]

Oh rip

:D

[shut bolt]

Appreciate it man :)

[fast sable]

I appreciate you! :)

[shut bolt]

[fast sable]

🫂

[old ember]

$help

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[shut bolt]

Please use the appropriate channel, we got #🤖│bot-spam for this

[copper owl]

bruh

did my message really not send

@shut bolt discord hates me 😔

[shut bolt]

F

[old ember]

Boa tarde

Tenho uma denuncia a fazer

[robust sandal]

SkynZombieZ

Good afternoon

Portuguese (Brazil) (pt) → English (en)

[robust sandal]

SkynZombieZ

I have a report to make

Portuguese (Brazil) (pt) → English (en)

[copper owl]

/pt what is the report?

[robust sandal]

Qual é o relatório?

English (en) → Portuguese (Brazil) (pt)

[old ember]

I have an underground base in the south of the map, today I entered the base and had a player inside it, two days ago the t1 wall was destroyed and the player logged off inside the base, the player's nick is Trojan.

[humble sequoia]

⚠️ Você está no lugar errado

Nós oferecemos suporte para o bot de Discord @pseudo glen, então não podemos ajudá-lo com qualquer outro problema que você tenha.

- Certifique-se de entrar em contato com a equipe de suporte apropriada para solucionar seu problema.

Se você não possui nenhuma dúvida sobre o nosso bot de tickets, por favor feche este ticket.

[copper owl]

@old ember ^

[odd quiver]

When are partner apps open?

[wicked scroll]

#915674241293250601 < Clica aqui, eu abri um ticket pra você

[copper owl]

no one knows, we will send a message in #📣│server-news once we open em back up

[craggy oracle]

Hello, how allowed a peoples the closed ticket ?

[copper owl]

you want to allow people to close tickets?

[craggy oracle]

Yes, their tickets

[copper owl]

$buttons

[humble sequoia]

Buttons

The new Discord Buttons allow for a much smoother and convenient experience. They reduce lag and work much better than emojis. With ticket tool you can edit all the buttons however you like! Buttons can show emojis, text and can have 4 different colors.

Where can I edit them?

Dashboard -> Panel Configs -> <Settings> -> Button Options -> <Setting>

[copper owl]

make sure the Close Ticket button allows them to close the tickets

[craggy oracle]

I know that, but this is the one to disable?

[tribal cedar]

If you want to disable ppl from closing their own tickets make it support team only

[copper owl]

can I ask you what your native language is?

[craggy oracle]

French

[copper owl]

go ahead and speak in french

explain what you want to do in french

[craggy oracle]

You speack french ?

[copper owl]

i got you someone who does

my good friend @plain surge 🙏

for future reference, you can open a ticket to contact our french support team in #🎫│make-a-ticket

[plain surge]

Bonsoir @craggy oracle ! Je suis Dom, comment puis-je vous aider?

[craggy oracle]

J'aimerais désactiver le bouton "confirmer" lorsqu'on veut fermer un ticket et que les utilisateurs aient la permission de fermer leur propre ticket ^^

[plain surge]

Pour avoir les tickets ferment après vous tapez "Close", vous avez besoin de désactiver Two step close içi

https://i.imgur.com/HSkMmvE.gif

[craggy oracle]

Je l'ai encore, j'aimerais l'enlever. ^^

[plain surge]

Pour permettre l'utilisateur de fermer leur ticket, désactiver Support team only

Dashboard > Panel configs > button options > close ticket

@craggy oracle

[craggy oracle]

Je pense que je m'explique mal, désolé. 😅
J'aimerais que le ticket se ferme sans demande de confirmation et que tout le monde puisse le faire même "everyone"

[plain surge]

Vous voulez que le rôle everyone a permission de voir et fermer le ticket ?

[craggy oracle]

Non, juste que la personne qui à ouvert son ticket puisse le fermer, et qu'il n'y ait pas la demande de confirmation. ^^

[plain surge]

Ah, vous voulez que le ticket soit supprimé automatiquement

[craggy oracle]

YES !!

[plain surge]

Il y a confirmation du fermer, et supprimer. Pardon 😅

[craggy oracle]

Enlever la confirmation

[plain surge]

Vous avez besoin de désactiver Two step ticket.
Comme içi

https://i.imgur.com/sXIrgvh.gif

[craggy oracle]

Okay

[plain surge]

Ce n'est pas une confirmation. Ses buttons sont des différentes actions. Le ticket est déjà fermer

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here, you can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[plain surge]

@jade topaz this is a guide to configure the bot

[craggy oracle]

Thanks you guys @plain surge

[iron night]

Gave 1 Rep to D̸̞̉҉̢̩͠o͛ͫ̚m͈̕͜҉̘̱̟☆̞͈͠҉ͪ̈́͘҉̷̥̐ (current: #23 - 29)

[plain surge]

Pas de problème 👍

La prochaine fois, vous pouvez ouvrir un ticket dans #🎫│make-a-ticket, tapez le button marker "Français" @craggy oracle

[craggy oracle]

Désolé. J'y penserais la prochaine fois 😉

[plain surge]

Would you like to get an explanation in English or Arabic?

[plain surge]

Bonne nuit

[humble sequoia]

━━ moved to ticket ━━

[plain surge]

This ^

[craggy oracle]

Thx, good night 🙂

[plain surge]

Cya

[copper owl]

test

testing

[scenic plinth]

Failing

[shut bolt]

lmao failing

[copper owl]

no i was testing something for dom!!

it totally didnt fail and it worked 100% !!

[potent locust]

Hey does anyone know if I can change the limit on tickets people can open? Like to allow them to open multiple tickets at once?

[shut bolt]

Hey there!

You can do so

https://i.imgur.com/eKhoW4Z.gif

You should go into the Settings, then the General Options and you should update the ticket limit

[potent locust]

Yay! Tysm ^.^

[potent locust]

Ty!

[shut bolt]

Also, you should check that your global limit allows your users to open more tickets at once

[humble sequoia]

Global Ticket Limit

Unlike the regular Ticket Limit, the global limit will limit the amount of tickets a user can create at the same time for ALL Panels. When a ticket is closed again, the limit resets for that user.

To customize it head over to your Dashboard --> Server Configs --> Global Ticket Limit

Note:

This is not a limit for how many tickets a user can open at all times or how many tickets you can have open on the server in total. This is just a limit per user for open tickets.

[potent locust]

Ohhhh ok I’ll do that as well!

Much appreciated

Oh darn. The dashboard link in that post is a 404 error page. Is there a newer link?

[humble sequoia]

https://tickettool.xyz/manage-servers

[plain surge]

@potent locust ^

[potent locust]

Tyty

[plain surge]

No problem 👍

[shut bolt]

Thanks dom :)

Thx @plain surge

[iron night]

Gave 1 Rep to D̸̞̉҉̢̩͠o͛ͫ̚m͈̕͜҉̘̱̟☆̞͈͠҉ͪ̈́͘҉̷̥̐ (current: #22 - 30)

[shut bolt]

[shut bolt]

@neat vigil please use the corresponding channels #🤖│bot-spam

[neat vigil]

Ok

Sory

[shut bolt]

No problem

[crisp sapphire]

my english isn’t very good and idk how to like set it up

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here, you can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[shut bolt]

Here you have the setup guide

If you don't get a step, let me know, I'll try to rephrase it, or I'll translate it into your native language

[worldly sparrow]

•• آلسَـِْ♡̨̐ـِْلامَ علـِْ♡̨̐ـِْيگمَ ••

[robust sandal]

عــاكـــفـــ🖤🤍

•• Ace♡♡

Arabic (ar) → English (en)

[icy bone]

E

[queen roost]

Hello everyone, is it possible to assign a role to a person when creating a ticket?

[shut bolt]

Hi there!

Currently it is not possible, sorry

[queen roost]

thanks for answering

[shut bolt]

Sure

[shut bolt]

Hey @agile cave !

Just to follow the support here 😅

You can currently assign more than one category in case the category fills up

https://i.imgur.com/Z3TGbGu.gif

You just need to select the second category and that's it!

[agile cave]

Oh okay^-^

[shut bolt]

:)

[edgy rock]

Hi there. I added my support ticker channel under support category. But the ticket opens up in another category. What am I missing to have it open up underneath the ticket open channel and in the support category I made? 2 - is it possible to have multiple ticket support open channels under different categories so as to best support people with specific enquiries about those categories ?

[edgy rock]

Oh maybe this answers mr second question?

[shut bolt]

Hey there!

Let me just check

[shut bolt]

Did you choose a category in the Category Options inside the Panel Settings?

https://i.imgur.com/FmAr6QJ.gif

You should select the category as shown here, and there you are all setup!

[shut bolt]

From the last part of your query, I would recommend you to have more than one panel

So you can select a category per panel

[edgy rock]

Ok thanks! Let me check that out. Maybe I didn’t put it in correctly. Ah yes that makes perfect sense. Yes thank you

[shut bolt]

Sure! Any doubts let me know :)

[edgy rock]

Will do

[dull imp]

Hi, can someone help me with our ticket tool?

We recently shifted to premium and I noticed the bot was not working tonight

I went to the tickettool web page and it didn't show my ability to manage the server but just invite it so I tried this (and I did not have full admin privilage at the time)

and now it broke our ticket system

so what is the best way to unwind this and restore its functionality?

[grave phoenix]

Bot it is off ?

[dull imp]

how do I tell?

[grave phoenix]

@pseudo glen

$help

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[grave phoenix]

Cmd of ticket tool

[dull imp]

no response from $help

[grave phoenix]

Yp

Why ?

[dull imp]

and no

when I tried to create a ticket

it was working previously like 3-4 hours ago

it responded from the bots channel tho so it may be a question of it not being on all the channels or something

@grave phoenix so if i get admin status temporarily. What is the best way to fix the permissions on the bot?

[limber flint]

$help commands

[potent scaffold]

What does this part of the dashboard look like?

[dull imp]

I am trying to edit my channel permissions to add my bot to various channels. Is there a better way than adding it 1 by 1 to each channel?

[copper owl]

Not entirely no

you can sync it in the categories

but if your channels aren't synced to your categories, then that's basically the same as adding it one by one

I would suggest syncing

[copper owl]

Do that in #🤖│bot-spam next time please

[grave phoenix]

**
I want I submit to management

**

[bronze comet]

...?

[solemn loom]

**
I want I submit to management

**

[humble sequoia]

⚠️ You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.

- Please make sure to contact the appropriate Support Team.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[severe path]

I want cookies

[plain surge]

[tropic skiff]

Ticket Tool doesn't answered when i try to $debug, you know what can i do ?

[craggy geyser]

Check it has send message perms and fire channel perms for where you run it

[tropic skiff]

He is moderator

[craggy geyser]

Then make sure on the dashboard that you have the correct bot enabled on server configs

[tidal rapids]

Hi there! Does anyone know if there is a way to have the bot auto-assign a role when a ticket is open?

[craggy geyser]

There is not. Ticket tool doesn't give or remove roles

[tidal rapids]

Thanks for your response, I appreciate it.

[cosmic oak]

[deep linden]

ه

يا مم

[jade topaz]

i'm new with ticket tool... and i still don<t know how to use it like how configuring it on my serv ...

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here, you can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[copper owl]

@jade topaz check this ^

[past patrol]

???

i cant see the server i was supposed to add the ticket thing

[jade topaz]

same

[atomic solstice]

make sure you are logged in with the correct discord account. If you are and you still don't see your server then log out and log back in to the dashboard

[jade topaz]

worked

[past patrol]

it also worked for me

[atomic solstice]

[past patrol]

thank youuu

[iron night]

Gave 1 Rep to Satisfyᵇᵒᵗ (current: #8 - 161)

[atomic solstice]

no problem

[jade topaz]

[sand kelp]

is there an option where i can change that only users with specific roles can use commands like $help?

[shut bolt]

Hey! You can select which roles can use the following commands, yet you can restrict the help unless you restrict the perms of the bot to talk or see the messages in a certain channel

[sand kelp]

okay thank you :>

thanks @shut bolt

[iron night]

Gave 1 Rep to Yareaj_ (current: #4 - 207)

[sand kelp]

[severe path]

https://tenor.com/view/cat-cats-catsoftheinternet-biting-tale-cat-bite-gif-23554005

[humble sequoia]

⚠️ You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.

- Please make sure to contact the appropriate Support Team.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[copper owl]

@zenith forge ^

[brave tartan]

Hey there how do I stop users from closing a ticket?

[copper owl]

$buttons

[humble sequoia]

Buttons

The new Discord Buttons allow for a much smoother and convenient experience. They reduce lag and work much better than emojis. With ticket tool you can edit all the buttons however you like! Buttons can show emojis, text and can have 4 different colors.

Where can I edit them?

Dashboard -> Panel Configs -> <Settings> -> Button Options -> <Setting>

[copper owl]

make the buttons support only

also make the $close command support only in Command Configs

[brave tartan]

Ah thanks

[prime bridge]

Successful bans: 1
Unsuccessful bans: 0
Reason: Nitro Scam Link
Moderator: @pale pilot

[past patrol]

I can't send the panel to my server and when I tried to chat "$debug" ticket tool won't respond even though he has the administrator perms

[shut bolt]

Hey there

Would you pleas give me the server ID?

[past patrol]

914876425608237146

[shut bolt]

Alright, please give me a sec

[past patrol]

okay

[shut bolt]

Found the problem!

[humble sequoia]

How to disable the premium bot

To disable the premium bot you will have to go to the Dashboard -> Server Configs -> Premium bot -> And on the right-hand side select the primary free bot in the drop down menu.

Premium features will still work on the normal bot.

TicketTool.xyz - Ticketing without clutter

[shut bolt]

You have selected the premium bot without having premium

[past patrol]

ohh

[shut bolt]

Select the free one, make sure it's invited to your server, and then it should work fine :)

[past patrol]

Okay i'll try

[shut bolt]

Let me know

[past patrol]

It worked now tysm

[shut bolt]

Sure! Glad I could help

[austere hare]

how do u manage the ticket tool in my server

[humble sequoia]

https://tickettool.xyz/manage-servers

[scenic plinth]

That's how

: )

[jade topaz]

@eager cargo hey a role is getting pinged by ticket tool in chanel but users having that role isnt getting pinged, any idea why?

[eager cargo]

Don't ping staff please, #546557408902905896

[eager cargo]

Is the role Ticket Tool is pinging in an embed?

[jade topaz]

oh sorry

no outside of embed

[zealous lily]

if i oeave the server, does my premium stay?

[mystic hound]

Yeah

[prime bridge]

Plug has been silenced for 10m
Reason: Posting NSFW Websites

Plug#3277 | 373663771169783809

[brazen furnace]

Help! My users cant see the tickets

[humble sequoia]

━━ moved to ticket ━━

[zealous radish]

i’ve redeemed my premium. i don’t wanna open another ticket to say thank you but thanks to neptune!

[copper owl]

Anytime

[zealous radish]

may i get my role back?

[copper owl]

run $pc in #🤖│bot-spam

[humble sequoia]

⚠️ You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.

- Please make sure to contact the appropriate Support Team.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[jade topaz]

Way

no one is helping me

[copper owl]

@jade topaz youve been told multiple times now that this is NOT the server to ask for help regarding the Ants: Underground Kingdom game. We gave you the invite to that server, go ask help there

If you open another ticket reagrding this issue, making it your 4th, we'll have to unfortunately kick you from the server

[fading notch]

$help

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[shut bolt]

Hey! Please don't run commands here, you got #🤖│bot-spam for that

[fading notch]

Ok! Soory .

[shut bolt]

No worries :)

[silver dragon]

Guys, I wanted to know how to make people able to create different tickets just with 1 panel, like on #🎫│make-a-ticket I wanted to make it like that.

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple buttons to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.

First, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 25 panels may be combined.

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[tribal cedar]

Read the above info @silver dragon

[silver dragon]

Thanks

[tribal cedar]

Anytime

[jade topaz]

hello

[tribal cedar]

[silver dragon]

@tribal cedar I forgot how to claim my 7 day premium trial -_-

nvm found

sry 4 ping

[silver dragon]

How do I make it that the channel name isnt just #ticket####

But change it

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Settings > Ticket Options. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[copper owl]

you can also use $rename if you dont have premium

[tribal cedar]

Was just about to do that

You too quick

[copper owl]

i get that alot

[tribal cedar]

Do they giggle after they say it?

If they do its a lie!

[copper owl]

they dont giggle, most of them complain a lot

like @craggy geyser

[craggy geyser]

Neptune steals the good tickets

[copper owl]

never a way of knowing before i steal it so ¯_(ツ)_/¯

well even if i did know, ill still steal it but you get the idea

[craggy geyser]

Yeah, but somehow all the ones I get are tts

[copper owl]

LMAO

[tribal cedar]

Sorry I guess that was a bad joke on my end

[copper owl]

hey! i was lazy today and gave you a couple, stay grateful

[copper owl]

no i think i caught on the joke 👀

[tribal cedar]

Lol

[languid pebble]

je n’arrive pas à joindre le bot à un de mes serveurs

[robust sandal]

Shenzi

I can't reach the bot to one of my servers

French (fr) → English (en)

[humble sequoia]

Vous ne voyez pas votre serveur dans le tableau de bord ?

Vous devrez peut-être vous reconnecter. Regardez ci-dessous les étapes à suivre pour vous reconnecter.

Tout d'abord, vous devez vous rendre sur le site. Une fois que vous y êtes, cliquez sur votre avatar en haut à droite. Après avoir cliqué, vous verrez un bouton qui dit Déconnexion. Vous devez cliquer là-dessus. Une fois que vous vous êtes déconnecté, vous pouvez vous reconnecter.

Remarque

Vous avez besoin de l'une de ces 3 choses pour accéder au tableau de bord.
1. Propriétaire du serveur (Niveau 6)
2. Administrateur du serveur (Niveau 4)
3. Rôle du tableau de bord (Niveau 2)

Vous pouvez vérifier votre niveau en utilisant $level sur votre serveur Discord.

Voir le GIF ci-dessous pour savoir comment se reconnecter:

[copper owl]

/fr try this ^^

[robust sandal]

essayez cette ^^

English (en) → French (fr)

[languid pebble]

je fais ça mais ça se répète toujours

[robust sandal]

Shenzi

I do this but it always repeats itself

French (fr) → English (en)

[copper owl]

/fr then you must not have the necessary permissions to see the dashboard. Im sorry but im using a translator and i might not be understanding your. you can contact our french support team in #🎫│make-a-ticket

[robust sandal]

alors vous ne devez pas avoir les autorisations nécessaires pour voir le tableau de bord. Je suis désolé mais j’utilise un traducteur et je ne comprends peut-être pas votre. vous pouvez contacter notre équipe d’assistance français à #🎫│make-a-ticket

English (en) → French (fr)

[languid pebble]

je réessaye ce soir, merci quand même de l’aide

[robust sandal]

Shenzi

I try again tonight, thank you anyway for the help

French (fr) → English (en)

[silver dragon]

if someone uses 7 day trial premium and uses a premium feature such as multipanels, will they stop working when trial is over

[copper owl]

yup

if youre using the premium bot that is

if youre using the free bot, the panels would work, but if you need to change anything, then you wouldnt be able to

[silver dragon]

for example this

If Bug report is #bug-report#0000, when trial is over will it just be ticket#0000

[copper owl]

just because theyre using the free bot, doesnt mean they dont have premium btw

[copper owl]

yes it will

[silver dragon]

ok

[copper owl]

if im not mistaken

[woven elk]

can i post gyazo screenshots?

[copper owl]

you can post screenshots of your issue yeah

[woven elk]

https://gyazo.com/2b1c1027f24ad03bb79fb8d893d722d8

is there a way to remove that after the ticket is made

[humble sequoia]

How can I edit/disable the ephemeral message?

These pop ups can only be seen by the user who triggered a certain action, like creating a ticket. They cannot be edited or disabled, as they are a discord requirement that is set by the developer of any bot. The ephemeral messages can be removed by pressing the little blue Dismiss message text, or by restarting your discord client.

[copper owl]

@woven elk ^

[woven elk]

thank you 🙂

[pearl hedge]

Бот не отвечает

[robust sandal]

UK_Transit

The bot is not responding

Russian (ru) → English (en)

[copper owl]

@pearl hedge can you elaborate

[pearl hedge]

Когда я набираю команду, бот ничего не отвечает

[robust sandal]

UK_Transit

When I dial a team, the bot doesn't respond to anything.

Russian (ru) → English (en)

[pearl hedge]

???????

okay i was testing @robust sandal but that is just wrong
anyway,

[copper owl]

I mean if you know english why are you going through the trouble of using a translator to translate to russian

yeah translators arent the most accurate lol

[pearl hedge]

when i type a command the bot doesnt do anything, it has every perm and stuff

[copper owl]

are you using the right prefix

[pearl hedge]

$ right

[copper owl]

thats the default one, but it can always be changed

[pearl hedge]

i never changed it

[copper owl]

so can you check if youre using the right prefix?

[pearl hedge]

i am

[copper owl]

Better safe than sorry, please go ahead and check in your dashboard

[pearl hedge]

okay.

[copper owl]

if that's not the case, then it's most likely a perm issue or you have the wrong bot selected

[pearl hedge]

yup its still $

[copper owl]

[pearl hedge]

the bot has every single perm it needs to say things, even the admin perm

what do you mean by wrong bot

[humble sequoia]

━━ moved to ticket ━━

[pearl hedge]

no

i refuse to purchase a ticket, i will no longer type here

[copper owl]

Huh

Do you genuinely need help or are you here to just troll?

[pearl hedge]

oh for fucks sake its a completely different bot not this one

i didnt realise

💀

[copper owl]

Okay then

also we dont pay people to open support tickets

[pearl hedge]

you dont get the joke but meh
sorry for wasting your time its another bot called ticketer or smt

ae

[copper owl]

👍

[jade topaz]

I’m able to use embed colors even without premium, is that intended or is it a bug?

[copper owl]

you can edit everything premium related, you just wont be able to see the change in the tickets themselves

you can try saving and opening a ticket/resending the panel message (or whichever embed color you're editing), and it will most likely not apply

[dusk jacinth]

hi

[jade topaz]

I was able to change the color of the embed without premium.

[copper owl]

yeah that's highly unlikely

[jade topaz]

[copper owl]

Again, most likely you had premium of some sorts

[jade topaz]

Nope

[copper owl]

well

[jade topaz]

Idk, it might just be a bug

[copper owl]

we're trying to confirm this, ill test it out myself too

Appreciate the report!

[jade topaz]

Yup

[dusk jacinth]

hello?

[copper owl]

hello

[dusk jacinth]

jin N.O.O.S.E PLZ

[copper owl]

i dont understand what this means

also you have a ticket opened

that you just left unattended

[dusk jacinth]

OK

JOB SWAT

[copper owl]

what?

are you sure you're in the correct server bud?

[dusk jacinth]

ME

WILLOW_WOLF GTA?

[copper owl]

yeah im not sure if youre in the right server..

[humble sequoia]

⚠️ You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.

- Please make sure to contact the appropriate Support Team.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[copper owl]

check this ^^

[dusk jacinth]

OK

[green hazel]

Verified

[scenic plinth]

Denied.

[atomic anvil]

Hi gang....Im sorry if this is an absolute n00b question but just bought premium and Im unsure how to 'redeem premium key', any pointers?

oh no

ignore me

[shut bolt]

Hi there!

Oh

[atomic anvil]

sorted I think lol

[shut bolt]

You figure it out?

Oh nice!

[atomic anvil]

Think so mate yea!

Thanks bro

[shut bolt]

Sure man, if you got doubts let us know

[atomic anvil]

thanks @shut bolt

[iron night]

Gave 1 Rep to Yareaj_ (current: #4 - 209)

[shut bolt]

Sure :)

[blissful nymph]

is it possible for someone to accidentally see someone else's confidential support ticket?

[copper owl]

nope

unless a user is added to the ticket while the ticket still exists

[ornate orchid]

Where i can invite the bot to my server?

[copper owl]

or the user shares the transcript link

or a support member shares the transcript link

[shut bolt]

$invite

[humble sequoia]

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Community Server
Ticket Tool - Bot Invite

[shut bolt]

Third link

[copper owl]

no one should see the tickets content unless given perms

[ornate orchid]

Kk thx

[shut bolt]

Or click in @pseudo glen profile if you are in desktop

[blissful nymph]

how do you add another user in the existing ticket through ticket tool?

[copper owl]

$help add

[humble sequoia]

How to add or remove users on tickets

To add a user to a ticket use $add <user>
To remove a user from a ticket use $remove <user>

[blissful nymph]

thank you

thanks @copper owl

[iron night]

Gave 1 Rep to Neptune (current: #1 - 396)

[ornate orchid]

Where is the bot dashboard?

[humble sequoia]

https://tickettool.xyz/manage-servers

[vestal owl]

Hola

[shut bolt]

Hi Snapz, long time

[vestal owl]

Y3s

[shut bolt]

How have you been?

[vestal owl]

Good wby, still haven't got my ticket answered lol.

[shut bolt]

Pretty good thanks, yeah that category is special 😅

[fast sable]

Is there a way to make it so certain roles can't open tickets?

[shut bolt]

Hi there!

Yup

[humble sequoia]

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or reactions.

Selecting a blacklisted role

Go to your Dashboard -> Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[shut bolt]

You should mark those roles as blacklisted

[fast sable]

Pog

Thanks @shut bolt

[iron night]

Gave 1 Rep to Yareaj_ (current: #4 - 210)

[shut bolt]

Sure!

[ripe berry]

Hi, where can I find the invite link for this discord? Someone I know is having issues setting up the bot and they would benefit from joining.

[shut bolt]

$invite

[humble sequoia]

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Community Server
Ticket Tool - Bot Invite

[shut bolt]

The first link

[ornate kelp]

Hey, Is anyone able to advise me how to cause a ticket to automatically delete when its closed.

[shut bolt]

Sure!

Go into your dashboard

[humble sequoia]

https://tickettool.xyz/manage-servers

[shut bolt]

And then enter the Panel Configs of your server

[ornate kelp]

Ok.

[shut bolt]

Open the settings of the panel

[ornate kelp]

👍

[shut bolt]

And finally

https://i.imgur.com/sXIrgvh.gif

Go into General Options

And mark as the Two Step Ticket

And Save changes

[fast sable]

So even if the role I blacklisted is below a role that isnt blacklisted, they still can't create a ticket?

[ornate kelp]

Ahhhhh so simple but couldnt find it.

[shut bolt]

Any user that has a blacklisted role can't use any command nor button of the bot

[ornate kelp]

Thanks @shut bolt

[iron night]

Gave 1 Rep to Yareaj_ (current: #4 - 211)

[fast sable]

Ok thanks Pablo

[shut bolt]

Sure!

You are welcome guys ^^

Have a great night

Or day

[fast sable]

Haha thank you, you too

Lmao

[shut bolt]

Thanks :)

[sterile adder]

Les informo a todos los que hablan español y mantienen el bot tiket tol en funcionamiento que asen muy buen funcionamiento y a los que hablan ingles ñ

[unique junco]

Lmfao

[deep relic]

LMAO

[shut bolt]

Lol

[deep relic]

He is trollin 😳🤣

[shut bolt]

Well, kind of LMAO

I claimed his spanish ticket

[deep relic]

LOL

[shut bolt]

So I get what he's talking about

[wicked scroll]

wut

[fast sable]

I feel very dumb for asking this because I feel like I mightve asked this before and if I did I am sorry, but is there a way for certain roles to be pinged when a ticket is created?
Sorry

[shut bolt]

Hey there no worries :)

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[shut bolt]

Try out this

[fast sable]

Ok

[shut bolt]

You can either do
{@Role name} (which is case sensitive)
Or
{Role ID}

And that should make it

[fast sable]

Ok

Which do you recommend