🆘│community-support

[prime bridge]

👑𝕄𝟙𝟡👑 has been silenced for 10m
Reason: Posting Discord Server Invites

👑𝕄𝟙𝟡👑#8447 | 860965432617992243

[scarlet sequoia]

please tell me how do I add a ticket to my server please write me by MD

[shut bolt]

Hey

$invite

[scarlet sequoia]

:V

[humble sequoia]

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Community Server
Ticket Tool - Bot Invite

[shut bolt]

Use third link

And if want to set it up

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here, you can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[scarlet sequoia]

and then what does he do

que pongo

what do i put

I do not know what to do, please tell me how I add the ticket to my server or please, you can add it, I would appreciate it very much

[shut bolt]

En dónde?

[scarlet sequoia]

:v

[shut bolt]

Hablo español JAJAJ

Como quieras

[scarlet sequoia]

todo este tiempo

[shut bolt]

Lo sé

[scarlet sequoia]

hablabas español

[shut bolt]

Siempre

JAJAJA

[scarlet sequoia]

y yo como tarao

[shut bolt]

Vi tu perfil de hecho

[scarlet sequoia]

poniendo en el traductoer

lo que queria decirt

[shut bolt]

Hombreeeee

[scarlet sequoia]

pero de española ingles

[shut bolt]

#🎫│make-a-ticket tenemos soporte en español

[scarlet sequoia]

: (

[shut bolt]

Haberme dicho antes bro

[scarlet sequoia]

pero podes

I do not know what to do, please tell me how I add the ticket to my server or please, you can add it, I would appreciate it very much

????

[shut bolt]

Tienes que invitar al bot

$invite

[scarlet sequoia]

podes ayudarme a añadir soporte

[humble sequoia]

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Community Server
Ticket Tool - Bot Invite

[shut bolt]

Con el tercer link

[scarlet sequoia]

si ya esta invitado en mi server

hace cmo mil años lo tengo ahi

pero no c como usarlo

[shut bolt]

Ah okey okey

[humble sequoia]

https://tickettool.xyz/manage-servers

[shut bolt]

Entra acá

[scarlet sequoia]

podes añadir soporte porfa o ayudarme a hacerlo?

pongo manage?

[shut bolt]

Sep

[scarlet sequoia]

y luego

[shut bolt]

Ve a Panel Configs

[scarlet sequoia]

como?

ahi quie pongo

[shut bolt]

Perdona, es que suelen tenerlo en inglés todos

[scarlet sequoia]

:v

lol

[shut bolt]

Configuraciones de Panel

[scarlet sequoia]

xd

ya y ahora?

[shut bolt]

Dale en Crear Panel

[scarlet sequoia]

y en roles que rol pongo

de admin o todos

everyone

[shut bolt]

No

[scarlet sequoia]

que pongo ahi

[shut bolt]

Los roles que quieres que puedan ver todos tus tickets, los mods por ejemplo

[scarlet sequoia]

pero el ticketr es

para ser staff

postulaciones

pero que rol pongo

[shut bolt]

Pues entonces puedes dejarlo sin ningún rol

[scarlet sequoia]

ok

una preunta

como pongo para que cuando le den a boton de ticket salgan preguntas para responder

??

me podes decir?

porfa ?

[shut bolt]

Edita el mensaje del panel

[humble sequoia]

**Mensaje del Panel**

El mensaje del panel es dónde la gente da click para hacer un ticket. Para personalizarlo, dirígete a tu Panel de Control → Panel Configs → Settings → Panel Options → Edit Panel Message

[scarlet sequoia]

pero

eso es para premium

:v

no tengo premium

[shut bolt]

Puedes editar el campo que tiene el

[scarlet sequoia]

:v

pero no c que poner

como lleno eso no entiendo

una pregunta me podes ayudar a hacerlo?

[shut bolt]

No tengo permitido hacerlo, lo siento

[scarlet sequoia]

:C

[shut bolt]

Sigue los pasos que dice y luego editas y pones las preguntas que quieres

[scarlet sequoia]

ya puse las preguntas

en eso que tiene el diamante blanco

pero

cuando le sale eso a una persona como hace para que responda

[shut bolt]

Le aparecerá un mensaje del bot

Y el envía la respuesta allí

[scarlet sequoia]

🙂

y como hacepara que si responda correcto

??

le de automaticamente un rol

????

[shut bolt]

No se puede

[scarlet sequoia]

:v

f

[balmy glade]

h

[jade topaz]

Hello, I was wondering if premium ticket will ever have a Holiday sale coming up?

[shut bolt]

No clue, it can be a surprise, meanwhile you can participate on the giveaways we have right now in #📣│server-news :)

[jade topaz]

ah I see.

[trail sphinx]

hi

[eager cargo]

Hello.

[trail sphinx]

plz i want rules for parter

[eager cargo]

Requirements aren't accessible to Members.

[trail sphinx]

with bot support server

[shut bolt]

https://i.imgur.com/T6UnJxA.png

To complement what Quo said

[eager cargo]

Applications are closed at the moment.

[trail sphinx]

ok thx

thx @shut bolt

[iron night]

Gave 1 Rep to Yareaj_ (current: #6 - 166)

[shut bolt]

Thx @eager cargo

[iron night]

Gave 1 Rep to Quo (current: #3 - 217)

[shut bolt]

Sure

[bleak python]

anyone here adept with using the bot?

[shut bolt]

Hey there

Having troubles?

[bleak python]

yeah sorry to bother you but i checked the faq and couldnt figure out how to make the bot work

my goal is to have the bot create tickets when a button is clicked in the server but im not sure how to go about making that happen

[shut bolt]

No worries

[shut bolt]

Sure, let me help you

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here, you can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[shut bolt]

Check out this, you'll find our setup guide

[bleak python]

sweet thanks!

[shut bolt]

And also #573205317870157855 contains the basic setup

[bleak python]

thanks @shut bolt

[iron night]

Gave 1 Rep to Yareaj_ (current: #5 - 168)

[shut bolt]

Sure :)

[bleak python]

hey @shut bolt how would i go about adding more than one ticket option? i want to add more than just one create ticket button but i cant get it to work.

[shut bolt]

There is two ways to do that, option number 1, you create more than one panel and send them appart
Option 2, using the premium bot you create more than one panel and then bend them into one using the multipanel feature (Let me know if additional information on this is required)

[bleak python]

got it thank you

[shut bolt]

Sure

[night bloom]

Hey there, unsure if this is the correct spot or not but, does anyone know a good way to get the metrics of the tickets? We want to be able to see creation per user or ticket category (we have it grouped by region), closure per person are the two main things.

[copper owl]

logs

[night bloom]

So we have logs for each ticket, that we could manually go through to see, but is there a way to just see X number of tickets were made for this section this month ETC?

[copper owl]

Nope not as of now

also you don't have to manually search

just use the search future and use specific words like "Closed" "opened" or the panel name

it would filter the search

[unique spire]

Войдите

Пожалуйста

[prime bridge]

Leoko has been silenced for 10m
Reason: Posting Discord Server Invites

Leoko#6583 | 854702840583815208

[jade topaz]

Why doesn't it show me all servers, and the bot is there?

@shut bolt

[shut bolt]

#546557408902905896

Don't ping staff

[jade topaz]

can you help me ?

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

See the GIF below on how to relog:

[shut bolt]

Please refrain from pinging

[jade topaz]

thx

[iron night]

Gave 1 Rep to Yareaj_ (current: #5 - 169)

[shut bolt]

Yup

[grand sleet]

What does tag do?

[copper owl]

send a predefined response

[humble sequoia]

Tags

Tags are used to send a predefined response to your channels using a command. Tags will only respond if the command itself is used, it will not function if you put the tag into a sentence. The prefix is not included.
To create tags, go to: Dashboard > Tags > Create Tag. After creating and naming one, tap on the response button, and you can edit the response.

[grand sleet]

Is it like the auto responder?

[copper owl]

no

you need to send the tag's name so the bot responds

[copper owl]

@vale plaza I'm not sure if you noticed but there's a help category

you went straight for reviews and we won't be helping you there since it's a reviews channel

[vale plaza]

hello can you help me

no one claiming my ticket (french)

but i can speak english if needed

when a member from my server try to create a ticket he get this message https://media.discordapp.net/attachments/911275004732243988/911277546266558554/IMG_0064.png?width=424&height=473

i dont know how to fix it

[humble sequoia]

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or reactions.

Selecting a blacklisted role

Go to your Dashboard -> Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[copper owl]

check this

[vale plaza]

in panel configs ?

[copper owl]

Nope, Server Configs

[vale plaza]

ohhhh i just noticed i blacklisted the roles that is supposed to create a ticket

thanks for the help

thanks @copper owl

[iron night]

Gave 1 Rep to Neptune (current: #1 - 351)

[copper owl]

Anytime

[vale plaza]

i need you again

look there is multiple person instead of the person who created the ticket

there should be only ''Drop'' in

with the staff member

nevermind

i fixed it

[distant holly]

Hola

[shut bolt]

Holap

[tawny halo]

😀

[unreal elbow]

[distant holly]

I know you speak English and I speak Spanish and I will speak XD like this

[compact garnet]

i need join team support ticket tool how

[shut bolt]

Applications to the support team are currently closed

[compact garnet]

What time open ?

[shut bolt]

#📣│server-news will have an announcement when opened

[compact garnet]

Okey thx

[shut bolt]

Sure

[compact garnet]

Thanks @shut bolt

[iron night]

Gave 1 Rep to Yareaj_ (current: #5 - 171)

[shut bolt]

[compact garnet]

[kindred shadow]

Anyone know how I can tag a different channel in the 'message text' when creating a panel?

[humble sequoia]

How do I get the ID of Roles/Channels/Emojis?

Ticket Tool has a useful command that helps you get the ID of various things like channels, roles, emojis and your server.

Just use the command $id <#channel/@role/:emoji:>. Now copy everything, including the brackets <...>, to your dashboard (or wherever you want it)
If you want the server ID, just use $id.

[plain surge]

copy paste the bot's response in the panel's message

[kindred shadow]

sweet thanks!

[plain surge]

no problem

[urban shard]

I need help with sestup ticket took

[desert summit]

Ok

So can you a Bit More special

[urban shard]

I have bot on my server but i dont no ho to put bot i room

[desert summit]

So Go on website

[humble sequoia]

https://tickettool.xyz/manage-servers

[urban shard]

And

[desert summit]

Then select youre Server

[urban shard]

Ok

[desert summit]

Then Go for Panelconfigs at the side

[urban shard]

Ok

And next

@desert summit

What next

[desert summit]

Go on „Create Panel“ and setup First the Name of panel>> the staffroles which has permissions for it and then Click create Panel

[plain surge]

$setup also exsists

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here, you can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[desert summit]

Oh Yeah ig he read it But Doesnt Understand. Thanks!

[plain surge]

👍

[urban shard]

Thanks

[vestal owl]

¿Puedo denunciar a alguien por publicidad DM?

[eager cargo]

Si

[vestal owl]

¿Cómo?

[eager cargo]

Enviar la prueba en mi DM's

[vestal owl]

¡Hice un ticekt hace 13 días y nadie ha respondido!

[eager cargo]

No hay entradas abiertas en la categoría de español.

[vestal owl]

¿A qué te refieres con la prueba?

[eager cargo]

¿Qué?

[shut bolt]

Snapz

Ya te lo dije

[vestal owl]

¿Qué quieres decir?

[shut bolt]

Los de reporte solo los ven 2 personas

Pásanos una captura del spam

[eager cargo]

^

[verbal vessel]

Como faz para pega a key do arceus

[distant holly]

Eres de Brasil?

Se você é do Brasil você é um capo

[wicked scroll]

Interessante.

[humble sequoia]

Você está no lugar errado

Nós oferecemos suporte para o bot de Discord @pseudo glen, então não podemos ajudá-lo com qualquer outro problema que você tenha.

Certifique-se de entrar em contato com a equipe de suporte apropriada para solucionar seu problema.

Se você não possui nenhuma dúvida sobre o nosso bot de tickets, por favor feche este ticket.

_ _

[wicked scroll]

@verbal vessel ^

[acoustic swift]

$links

Can someone send me link of dashboard pls

[humble sequoia]

https://tickettool.xyz/manage-servers

[charred wave]

who can help me

with my issue on ticket tool i want it only to mention support team role and only the guy that open ticket will be in ticket and admins too?

anyone

[hard cape]

$votes

[humble sequoia]

Votes

Current Votes: 6
Lifetime Votes: 6
Linked Votes: 0

Vote Links

Top.gg
Discord.boats
BotsForDiscord.com

Linking Info

Linked User: Not Linked
You can give your future votes to another user by linking with that user.
To link use $vote link (@user or userId)
To unlink use $vote unlink

Redeeming

Each vote is worth 12 hours of premium and can be redeemed once you have atleast 6 votes.
Your current votes are worth 3 days, 0h, 0m
To redeem your current votes use $vote redeem

[charred wave]

@hard cape

can you help me

with ticket tool bot

[hard cape]

Im not master But Ill try

U can create a ticket in #🎫│make-a-ticket #🎫│make-a-ticket

[charred wave]

no one answering me

[hard cape]

Which leanguage?

[atomic barn]

Be patient

[charred wave]

english

[hard cape]

K

Just Wait then

[atomic barn]

Yep, someone will answer your ticket or the question here

[cosmic oak]

what is your problem?

[hard cape]

Hey

What Demo button means? In #🎫│make-a-ticket

Lemme try it

xD

[plain surge]

It makes a Demo ticket lol

[hard cape]

Really?!

[plain surge]

Yup

[hard cape]

xD

[plain surge]

Just remember to close it after you have viewed it

[hard cape]

Kk

[paper sundial]

after i open a ticket, the ticket sends me a message inside the "open ticket" channel - how can i stop that ?

[copper owl]

which message are you talking about exactly?

[copper owl]

you cant edit that, no

you cant edit it, or disable it

[paper sundial]

no chance to stop it from sending this ? 😦

[copper owl]

Nope

[unreal elbow]

nur du siehst die
und die geht nach ner zeit weg denke ich

[paper sundial]

Okay, ich halte das mal im auge -

[unreal elbow]

jop

[paper sundial]

Thx ^^

[unreal elbow]

also wenn du die app neustartest ist das definitiv wieder weg

[woven pine]

@hard cape

Why u banned me @hard cape

[copper owl]

@gritty flower there's a help category

no one will help you in reviews because it's a reviews channel

[gritty flower]

I need help

@copper owl I need create ticket

[copper owl]

if you want help from the support members, #🎫│make-a-ticket

you can't really ping us here

[grizzled bramble]

I need help on setting up the bot

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here, you can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[plain surge]

Please check out our documentation or #573205317870157855 @grizzled bramble

[grizzled bramble]

After giving the bot administers permission what do you do.

[plain surge]

You head to the Dashboard

[humble sequoia]

https://tickettool.xyz/manage-servers

[plain surge]

And select your server

[grizzled bramble]

Alr got it thanks for the help

Thanks @plain surge

[iron night]

Gave 1 Rep to D̸̞̉҉̢̩͠o͛ͫ̚m͈̕͜҉̘̱̟☆̞͈͠҉ͪ̈́͘҉̷̥̐ (current: #24 - 20)

[plain surge]

No problem, after that just follow the setup guide on how to create a panel etc

[tribal pewter]

what is transcript

[plain surge]

Transcripts save the latest 1000 messages inside a ticket @tribal pewter

[tribal pewter]

if we don't make support roles

only server owner and admins can manage the tickets right ?

[plain surge]

Only the owner and admins and the person who opened the ticket can view and type in the ticket channel, yes

[tribal pewter]

okay thank you very much

[plain surge]

No problem

[tribal pewter]

thank @plain surge

[iron night]

Gave 1 Rep to D̸̞̉҉̢̩͠o͛ͫ̚m͈̕͜҉̘̱̟☆̞͈͠҉ͪ̈́͘҉̷̥̐ (current: #24 - 21)

[tribal pewter]

I am new to it so I don't know much anything about it

[plain surge]

No worries, we are here to help 👍

[tribal pewter]

black list roles can't create ticket or can't access the dashboard ?

I think the first one but I want to be sure

[plain surge]

Can't create tickets

Only the Owner, Admins and people with a Dashboard role can access the Dashboard

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Nov 20, 2021, 4:50 PM

[tribal pewter]

thanks again

[plain surge]

No problem

[tribal pewter]

do we need to use commands if we are using the dashboard

I don't want to mess with commands, it looks so complicated

can I do everything and set everything with the dashboard ?

[plain surge]

Yes, you can set up everything from the Dashboard @tribal pewter

[tribal pewter]

thank @plain surge

[iron night]

@tribal pewter :: You can't rep D̸̞̉҉̢̩͠o͛ͫ̚m͈̕͜҉̘̱̟☆̞͈͠҉ͪ̈́͘҉̷̥̐#5201 for 26 minutes and 51 seconds. Try coming back later?

[tribal pewter]

thanks btw

[plain surge]

No problem 👍

$help commands

[humble sequoia]

() = optional
[] = required

*================================== Ticket Commands ==================================*

_ _

`$add [User] (channel)`

Description: Adding additional users to a ticket
Aliases: none

`$remove [User] (channel)`

Description: Removing users from a ticket
Aliases: none

`$close`

Description: Closing tickets
Aliases: none

`$open`

Description: Opening closed tickets
Aliases: none

`$delete`

Description: Deleting tickets
Aliases: none

`$rename`

Description: Renaming tickets/channels
Aliases: none

`$transcript (send channel)`

Description: Creating transcripts
Aliases: none

`$new (user) (reason)`

Description: Creating tickets in a monitored channel (when command style is enabled)
Aliases: none

`$claim`

Description: Claiming tickets (when claim is enabled)
Aliases: "unclaim"

_ _

*================================== General Commands ==================================*

_ _

`$help (Help Options)`

Description: Help Command
Aliases: none

`$debug`

Description: Debuging issues with running Ticket Tool
Aliases: none

`$id (@role/@user/#channel/emoji)`

Description: Converting roles, users, channels and emojis to ID
Aliases: "getid"

`$permlevel`

Description: Checking permission level with Ticket Tool
Aliases: "level"

`$ping`

Description: Checking response time with discord api
Aliases: none

`$vote (link | unlink | redeem) (user)`

Description: Earn premium by voting on top.gg or Discord.boats
Aliases: "votes"

[plain surge]

@tribal pewter these are used after you already set up a panel as a faster way for the Support team to manage tickets

Instead of taping on the close button for example, they can just use $close

Which bypasses confirm close if you have it set up

[tribal pewter]

when I came to the docs it looked very complicated but after you showed me the commands it looks much easier right now

ty

[plain surge]

It can feel a bit overwhelming yh 😅

[tribal pewter]

but it worths 💯

excellent bot

[plain surge]

Don't hesitate to ask if you have any questions

[plain surge]

Thank you for choosing Ticket Tool

[tribal pewter]

always 😎

[dawn warren]

premium ticket I got the certificate premium ticket I got the certificate for 7 diasticket premium I got the certificate for 7 days

ticket already to the site there you will click on the prize function for 7 diasticket already to the site there you will click on the prize function for 7 days

[unreal elbow]

if u enable this, u can create tickets for users with $new @.user @tribal pewter

[tribal pewter]

okay thanks

[iron night]

Gave 1 Rep to Onyx (current: #37 - 6)

[tribal pewter]

what is ticket claiming

[unreal elbow]

i don’t exactly know what it does

[tribal pewter]

okay

[unreal elbow]

never needed it tho

[plain surge]

$help claim

[humble sequoia]

How does the claim command work?

Ticket Tool claiming is a premium only command that allows your support team to claim tickets and have the ticket renamed, changed permissions or moved to another category

[plain surge]

Basically a way for the Support team to organize who is handling what ticket

Some people use it, to remove access from the ticket for the support team once it was claimed. That's given that the support team doesn't have admin perms

So only the ticket owner and the member who claimed (and the owner and admins) can view and type in the ticket

Others just use it to organize their tickets, so the Support team knows which tickets they need to handle and which are already being handled

[tribal pewter]

I won't make a support team, I will handle everything myself so I think that I don't need it

thank @plain surge

[iron night]

Gave 1 Rep to D̸̞̉҉̢̩͠o͛ͫ̚m͈̕͜҉̘̱̟☆̞͈͠҉ͪ̈́͘҉̷̥̐ (current: #24 - 22)

[plain surge]

No problem 👍

[jade topaz]

Category #▬ 🎫 ▬ Help Desk ▬ 🎫 ▬ is missing or blocking permissions VIEW_CHANNEL, SEND_MESSAGES for @humble sequoia - Skipping <--- can you please help me with this :/

[plain surge]

You need to give the bot View Channels and Send messages permissions in that category @jade topaz

[jade topaz]

Oh ok I fixed it thanks!

[plain surge]

No problem 👍

Sorry, I didn't quite get that. Can you please explain your question again? @dawn warren

[dawn warren]

prize 7 days I clicked on the site dashboard and picked up the paper and the dinghy I can pick up again @plain surge

[plain surge]

Do you mean the 7 days premium free trial? @dawn warren

If yes, that's a one time thing. After 7 days go by, you can't take another 7 days trial

[plain surge]

Yes, after 6 days, you won't be able to use the Premium features

And you can't claim another 7 days free trial

It is a one time thing

[dawn warren]

Ok

[plain surge]

👍

[dawn warren]

thank you for seeing if it was worth explain

[iron night]

Gave 1 Rep to D̸̞̉҉̢̩͠o͛ͫ̚m͈̕͜҉̘̱̟☆̞͈͠҉ͪ̈́͘҉̷̥̐ (current: #24 - 23)

[elder forge]

Hey!

I wanted to know how I can add multiple buttons on the ticket panel like one that says press for role support or another other one that says press for different languages?

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[copper owl]

there ya go

[elder forge]

Thanks so much!

[dawn warren]

Ok

[elder forge]

I put the pannels but it's not showing the right names on the panel

[copper owl]

that's because you have to change the panel names yourself

$buttons

[humble sequoia]

Buttons

The new Discord Buttons allow for a much smoother and convenient experience. They reduce lag and work much better than emojis. With ticket tool you can edit all the buttons however you like! Buttons can show emojis, text and can have 4 different colors.

Where can I edit them?

Dashboard -> Panel Configs -> <Settings> -> Button Options -> <Setting>

[dawn warren]

I backed up the premium ticket settings for when the free trial is over I transfer to the public

[tribal pewter]

ummm I set ticket limit to 1

but what happens if users creating and closing tickets continually

and spamming it

so there will be no purpose of ticket limit

and the server will be full of ticket channels 😔

[copper owl]

just disable close for users

make it support only

[tribal pewter]

Clever

Thank @copper owl

[iron night]

Gave 1 Rep to Neptune (current: #1 - 353)

[tribal pewter]

Where we do that

[copper owl]

$buttons

[humble sequoia]

Buttons

The new Discord Buttons allow for a much smoother and convenient experience. They reduce lag and work much better than emojis. With ticket tool you can edit all the buttons however you like! Buttons can show emojis, text and can have 4 different colors.

Where can I edit them?

Dashboard -> Panel Configs -> <Settings> -> Button Options -> <Setting>

[dawn warren]

7-Day prize backup to not lose anything from tickeprize

[fallow bramble]

I added the premium bot. How do I create panels via premium bot?

[jade topaz]

hello so the server im trying to view isnt showing up in the server manager and ive reloaded the page heaps and reinvitedthe bot heaps and given all perms to the ticket bot aswell.

[fallow bramble]

Lot out then log back in

It worked for me

[shut bolt]

Yeap

That's the first thing to do

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

See the GIF below on how to relog:

[fallow bramble]

I added the premium bot. How do I create panels via premium bot?

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[shut bolt]

Select the premium bot as shown

After that, resend your panels

And delete the ones sent by the free bot

[fallow bramble]

Ok...

I click if but nothing happens

[shut bolt]

Click where?

[jade topaz]

....

[fallow bramble]

This

[shut bolt]

You don't have premium

If you don't have premium you can't enable the premium bot

[fallow bramble]

Oh I thought I saw somethings saying that if you vote you would get premium. But thanks tho

[shut bolt]

You can do

[fallow bramble]

?

[shut bolt]

Check the $votes command in #🤖│bot-spam

[fallow bramble]

Ok

[shut bolt]

Read the message the bot will send

[fallow bramble]

How ever so often can I vote?

[shut bolt]

Each 12 hours per page

[fallow bramble]

Ok

[oblique sinew]

hey someone here ?

[dawn warren]

Support you don't have to wait Vila is attended to very fast at the same time very good support award 10/10

[oblique sinew]

when i buy coins need to wait 24 hours to get ?

[jade topaz]

....

[oblique sinew]

?

[jade topaz]

i have no response

[distant holly]

Hola

[restive swan]

Hey guys, just wondering has anyone been able to setup ticket automation so that when a new user joins the server it will automatically raise a ticket on the users behalf?

[humble sequoia]

━━ moved to ticket ━━

[dark bramble]

How do i make my ticket bot automatically transcript

[humble sequoia]

━━ moved to ticket ━━

[fallow bramble]

I redeemed my vote now what?

[copper owl]

did the bot DM you

[fallow bramble]

Yes

[humble sequoia]

How to redeem premium

To redeem your premium key, go to the dashboard, select your server, then click "Redeem Premium" under the server's icon and name.

[copper owl]

redeem the premium using this method

[fallow bramble]

Ok

[copper owl]

seeing as it DM'd you a key

[fallow bramble]

Thanks

I redeemed it I selected the bot and when I send the panels it says "missing permissions"

[copper owl]

then give ticket tool all the necessary permissions in the server / channels

[fallow bramble]

Is it moderation?

[copper owl]

what do you mean?

[fallow bramble]

Never mind

What permissions do I need to ad? In the dashboard All the permissions wich are necessary are ticked

[bronze comet]

uhh add send messages to the category for the bot I think

[fallow bramble]

It has send messages

[bronze comet]

Not too sure then, if you want to be safe, just give it administrator perms

[fallow bramble]

Ok...

[copper owl]

admin isnt necessary

[fallow bramble]

I thought so

[copper owl]

you need to provide those in the channels too

even if theyre ticked in the dashboard

that doesnt necessarily mean it has those perms in the channels

[fallow bramble]

I will have another look then

There ticked

[bronze comet]

Are they set in the category as well as the channel you are trying to send the panel to?

[fallow bramble]

Yes I think so

[lunar hearth]

3131

[fallow bramble]

?

[bronze comet]

Try and resend the panel then, should work now if its setup correctly

[fallow bramble]

Ok

This is what happens: and I thought I gave it perms

[copper owl]

then it doesn't have those permissions in that channel

[fallow bramble]

Ok let me give it...

It hasten tho:

[hard cape]

What will happend if I won’t select the administrator?

[copper owl]

ill open a ticket for you

[copper owl]

nothing

[fallow bramble]

Ok

[hard cape]

Kk

[fallow bramble]

I have a add so many problems today! I did $.claim and it says "Claim is it not enabled!" and it's active

[copper owl]

i saw you had 2 panels

make sure you enabled it on the correct panel

[fallow bramble]

Ok

[dapper sandal]

$starts

$help commands

[copper owl]

@dapper sandal #🤖│bot-spam

[fallow bramble]

Thank you so much!

[safe eagle]

ok

[dapper sandal]

[edgy dagger]

Hi

[mystic hound]

👋

[cosmic oak]

[heady nova]

I got a question guys - Is it possible to rename opened ticket by itself like automatically?

[copper owl]

nope

not while it's already opened

however

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Settings > Ticket Options. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[copper owl]

if you have premium, you can set a predefined name here

[tribal cedar]

There is $rename

But there is no automation to it

[tulip pilot]

How do I make so more people can manage the tickets

[copper owl]

you mean handle them?

[tulip pilot]

Yeah like how do I have more people other than me handle the tickets and help people who open them

[copper owl]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[copper owl]

Input a support role, like your mods or admins

[tulip pilot]

Oh ok thanks

Ok oh thansk @copper owl

[copper owl]

anytime

[robust sandal]

/in

Spanish (es) → German (de)

[tribal pewter]

is it the total number of opened tickets or all ?

I mean it doesn't count closed tickets right ?

[copper owl]

No, it's the total tickets allowed to be opened per user across all panels

[tribal pewter]

thank @copper owl

[iron night]

Gave 1 Rep to Neptune (current: #1 - 358)

[copper owl]

anytime

[tribal pewter]

so an user can create maximum 30 ticket for all the time ?

[copper owl]

across all panels yes

[humble sequoia]

Global Ticket Limit

Unlike the regular Ticket Limit, the global limit will limit the amount of tickets a user can create at the same time for ALL Panels. When a ticket is closed again, the limit resets for that user.

To customize it head over to your Dashboard --> Server Configs --> Global Ticket Limit

Note:

This is not a limit for how many tickets a user can open at all times or how many tickets you can have open on the server in total. This is just a limit per user for open tickets.

[tribal pewter]

I set ticket limit to 1 and global ticket limit to 3

I think it is good now

[gaunt moth]

Why isn't a server showing up in the tickettool.xyz

I relogged and it did not work

[shut bolt]

Did you actually relog?

Or just refreshed?

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

See the GIF below on how to relog:

[gaunt moth]

Yes I logged out then in

[distant holly]

Hola

Como estan?

[late thistle]

So i have a question about the panels and new channels created.
By default are the new ticket channels only visable by those who made them or is that a setting i need to set up in the app

[rare sinew]

Someone know how I can to set ticket tool in my server ? Because I can't open ticket

[shut bolt]

Run $level and read the note of the embed the bot sent

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here, you can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[gaunt moth]

ok

[rare sinew]

I am french if one personn speak fench here

[shut bolt]

@rare sinew check this

[rare sinew]

Merci

Thanks

[glass trench]

my server arent showing up whatever i do!!!

[modest wharf]

hi how can i change the word welcome to any thing else?

[glass trench]

my server arent showing up whatever i do!!!

[glass trench]

I dont think that works, or its just for premium

[modest wharf]

ok thank you

[iron night]

Gave 1 Rep to XDMaleye (current: #68 - 1)

[glass trench]

np

[shut bolt]

Hello there

You can do

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customise it head over to your Dashboard -> Panel Configs -> Settings -> Ticket Options -> Edit Ticket Message

[shut bolt]

Edit the Message Text field

[shut bolt]

It works, premium allows you to exceed the character limitation the free version has

[shut bolt]

Try this

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

See the GIF below on how to relog:

[shut bolt]

[glass trench]

Thank you it worked

thanks @shut bolt

[iron night]

Gave 1 Rep to Yareaj_ (current: #5 - 175)

[shut bolt]

Sure

[cedar hornet]

Anyone know how to blacklist people from making tickets

[bronze comet]

make a role then set it on the config

[cedar hornet]

omg thanks am blind hahaha

[bronze comet]

server configs -> blacklist roles

[modest wharf]

ok can i add an auto reply?

[shut bolt]

What do you mean by auto reply?

[modest wharf]

like when someone write any word the bot reply auto

[humble sequoia]

Tags

Tags are used to send a predefined response to your channels using a command. Tags will only respond if the command itself is used, it will not function if you put the tag into a sentence. The prefix is not included.
To create tags, go to: Dashboard > Tags > Create Tag. After creating and naming one, tap on the response button, and you can edit the response.

[shut bolt]

You can create a tag

To a specific word they bot will answer something

Yet, the bot doesn't offer an auto replier in all the sense of that term

[modest wharf]

like this when i wrote the word i receive an auto reply

[shut bolt]

The only way to do that is if you create a tag for it

[cinder badge]

How do you add people to tickets

[bronze comet]

Use $add id

[cinder badge]

Doesn’t work for some reason

[shut bolt]

$help add

[humble sequoia]

How to add or remove users on tickets

To add a user to a ticket use $add <user>
To remove a user from a ticket use $remove <user>

[shut bolt]

Either using ID or @wanton heron

Sorry for the ping lol

[cinder badge]

It doesn’t work idk why

[modest wharf]

when i do the reply the role doesn't mention??

why

[bronze comet]

If you are trying to add a role to a ticket, it should work with the same as the above, if it doesn't, then I'm not too sure whats wrong with it, could be a permission issue

[cinder badge]

Not a role a person

Doesn’t work

[bronze comet]

Is the user in the server?

[cinder badge]

Yea

[copper owl]

check the prefix

[cinder badge]

What the prefix command?

[copper owl]

there is none

just check your prefix in your dashboard

is it still $

[cinder badge]

There isn’t any prefix lemme add one real quick and try again

[copper owl]

if there is no prefix then you wont be able to use any commands

[cinder badge]

Yes thank you I’ve fixed it now

Thanks @copper owl

[iron night]

Gave 1 Rep to Neptune (current: #1 - 361)

[hard charm]

guys what kind of permission is needed so I can access the dashboard? I was able to invite the bot but dont see the dashboard im only moderator in the discord and not full admin

[shut bolt]

You need one out of three, Owner, Administrator permission, or having a dashboard role. With only Manage Server perm you can invite but not edit it's settings

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Nov 21, 2021, 7:58 PM

[shut bolt]

This is what Dashboard Roles are

[hard charm]

thank you 🙂

[shut bolt]

Sure

[flat wraith]

Hey, guys. Is it possible to make auto-deletion of empty tickets?

[humble sequoia]

Automation disabled

There's currently no ETA for when automation will be enabled again. The issue that's caused it to be disabled, us hitting rate limits, is tied to the increased load on Discord's servers. The situation's currently unpredictable, which makes it so we can't give you a fixed time.

[shut bolt]

Not possible

[flat wraith]

Okay, thx

[shut bolt]

Anyways, you can make the tickets to automatically be deleted after getting closed

[shut bolt]

Sure

[flat wraith]

How I can do this?

[humble sequoia]

https://tickettool.xyz/manage-servers

[shut bolt]

Go into the Dashbord

Open the Panel Configs

Click on the Settings of the panel

Then open the General Options menu

After that mark as the Two Step Ticket option, finally Save changes

[flat wraith]

but it is not working with opened empty tickets, yes?

[shut bolt]

No, as told here there is no way to automatically delete tickets

[flat wraith]

ok, srry

thx

[shut bolt]

No worries

[shut bolt]

Sure

[ashen heath]

Is there a way to configure Ticket Tool to automatically save a transcript every time a ticket is closed?

[bronze comet]

Yep

[ashen heath]

Typically our workflow is to $transcript first and then $close, but if it could be done automatically that would be nice

[bronze comet]

Bare with me one minute

[tribal cedar]

Panel configs -> settings -> logging options

[ashen heath]

Ah my bad. You're right. It's a premium feature

[tribal cedar]

However it is a premium function

[ashen heath]

Ty

Is it possible to configure Ticket Tool to show the "Transcript" button while a ticket is open? From what I can tell it only shows up after a ticket has been closed.
With the permissions I can configure it so that only Support roles can interact with it, so I think it would be good if the button can be persistent

[tribal cedar]

I believe thats the only way it's set to act

[median fulcrum]

D

[tribal cedar]

Meaning it won't show till the ticket is closed

[ashen heath]

Fair enough. Ty

[iron night]

Gave 1 Rep to Enigma (current: #14 - 80)

[tribal cedar]

Nps

[abstract swallow]

how do i make ticket tool ping a role when it makes a ticket

[shut bolt]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[shut bolt]

@abstract swallow

[abstract swallow]

ty

[shut bolt]

Sure

[kindred nymph]

how do I set my support team role

[shut bolt]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[upper tartan]

@shut bolt como le hago para tener un canal aparte donde se puedan sacar tickets

[shut bolt]

#546557408902905896

No menciones a miembros del equipo de soporte

Si necesitas ayuda puedes preguntar acá y esperar una respuesta o abrir un ticket en #🎫│make-a-ticket

[shut bolt]

$helpes setup

[humble sequoia]

Invitando a Ticket Tool

Lo primero que debe hacer es invitar al bot, dando click aquí.
Una vez haya invitado al bot, diríjase al panel de control y cree un panel.
Un panel es usado para definir las configuraciones de un ticket (los usuarios que pueden ver el ticket, los permisos, los nombres, entre otros).

Creando un Panel

Para crear un panel, diríjase a la pestaña de Panel Configs o Configuraciones del Panel en el panel de control de su servidor.
Una vez esté allí, de click en Create Panel / Crear Panel.

Panel Name → Es el nombre que desea que tenga el panel, puede asignar el nombre de su preferencia.
Support Team Roles → Seleccione los roles que deseen que puedan ver los tickets que se creen desde este panel.
Panel Channel → Elija el canal al que quiera que el panel sea enviado al ser creado. (Este campo es opcional, puede reenviar el panel posteriormente si es necesario)

Finalmente de nuevamente click en Create Panel como ilustra el siguiente GIF

[worldly elbow]

I'm facing this permission issue

[modest wharf]

when i do the reply the role doesn't mention??

why

[worldly elbow]

I found it

[finite lagoon]

Uh guys how do I start using the ticket bot?

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here, you can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[finite lagoon]

#573205317870157855

[fickle geyser]

hi

[finite lagoon]

Question if someone is in the ticket thingy do staff instantly help you or smth?

[mystic hound]

are you talking about the support team response time in this server?

if so, we try to get to tickets as quick as we can, however I can't always promise ''instant'' responses, we all do have lives outside of discord

[finite lagoon]

No I mean uh like example if someone does the thing do staff come help like when the bot says "Please wait support is on the way" idk if it says that exactly but if you know what I mean yea

[mystic hound]

well, you can edit the message the bot sends when the ticket is created. It can be set to ping staff for each ticket so they're notified

a staff member then sees the notification, clicks on the ticket and helps the user out

[finite lagoon]

Wow thanks man

thanks @mystic hound

[iron night]

Gave 1 Rep to Light (current: #2 - 223)

[modest wharf]

when i do the reply the role doesn't mention?? why?

[finite lagoon]

Wait sorry but uh is there a like a setting where I can change what the bot says when someone does a ticket?

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customise it head over to your Dashboard -> Panel Configs -> Settings -> Ticket Options -> Edit Ticket Message

[finite lagoon]

this bot is the best

thanks

thanks @humble sequoia

[iron night]

Gave 1 Rep to Ticket Tool (current: #9 - 145)

[finite lagoon]

I just said thanks to a bot

[unreal elbow]

aren’t the first one loool

[finite lagoon]

XD

[mystic hound]

it has 145 rep

we totally didn't cheat to get it to that number

[finite lagoon]

sus

Also y'all have like any recommendations on what should I put in here

or not

[eager cargo]

It's what your members see when they create a ticket, maybe just explaining what the ticket they're going to open is about / reasons it should and shouldn't be opened

[unreal elbow]

[unreal elbow]

maybe put a staff role with {@role} in the message text so staff will get pinged if someone opens a ticket

[finite lagoon]

when i tried that uhm it was just a text like "@ADMINISTRATOOR"

[unreal elbow]

lol

then do {@roleid}

like {@546542733020626947}

[finite lagoon]

How do I get their role id sorry I keep asking

[unreal elbow]

you have to enable dev mode or whatever it is called

$roleid

mhm

[finite lagoon]

can we dm's?

[unreal elbow]

its ok here

[finite lagoon]

cause of the slowmode and so It's easier?

slowmode is fine but if you get what I mean

[unreal elbow]

https://discordhelp.net/role-id

check this out

[unreal elbow]

if u got it, copy only the numbers and do it like i showed u here

$commands

[humble sequoia]

Commands (tags) list for Support Team

Info

$commands - A list of all available tags for the Support Team

$setup - Link to setup page on docs

$docs - Link to docs

$relog - Relog the dashboard

$auto - Automation Disabled

$devmode - Show how to enable the devmode to your account

$variables - List usable variables

$variables2 - List of additional variables that can be used

$status - Directs to Status Page

$kv - How to hide tickets from everyone

$dbrole - Managing dashboard roles

$var - Explanation the View as Role feature will not help when testing Ticket Tool

$blacklist - Blacklisting roles in Server Configs

$backup - Explains how to use the Backup & Restore Feature

$ts - Troubleshooting

$idcommand - How to get the ID of some things

$tts - Inform a user that they are in a wrong server

$arabic - Explains how to open an Arabic ticket (in Arabic)

$about - Simple explanation about Ticket Tool

$avatar - Explanation why it is not possible to change the bot's avatar/status

$ct - Confirmation if a ticket has been resolved (Same as the Close Ask Message)

m2t - Notification a user problem has been taken into a ticket

$panelname - How to edit their panel message

$noresponse - 12 hours will be waited for a ticket to be closed if the user doesn't respond

$update - Link to the applications' store to update their Discord App when not seing buttons

$globallimit - Explanation of the Global Limit feature

$onlybuttons - Deprecation of reactions

$buttons - How to edit button options

$helpme - If a user asks for help without stating what they need help with

$solved - Problem solved on another channel

_ _

Premium

$redeem - How to redeem premium

$redeemkey - How to redeem the premium key

$premium - Premium information & management

$premiumold - Premium (fastspring) information & management

$prembot - Why do u have to disable premium bot

$premiumbot - How to invite & enable the premium bot

$transfer - To move premium to another server

$mp - Information about multi panels (old)

$mp2 - Information about multi panels (new)

$color - Explanation on inserting a HexCode & website to find them

$directurl - Explanation on Direct URLS & how to get them

$ticketname - Changing the default Ticket name

ticketmessage - How to edit their ticket message

$panelmessage - How to edit their panel message

$tsmessage - Editing the message that's sent along with a transcript

$claiming - Explains how to enable & configure claiming

$premiumperks - Shows all premium perks

_ _

Most Used

$setup - Link to setup page on docs

$relog - Relog the dashboard

$variables - List usable variables

$mp - Information about multi panels using the $panel command

$mp2 - Information about multi panels using the Attached Panels feature

$ticketname - Changing the default Ticket name

$ticketmessage - How to edit their ticket message

$panelmessage - How to edit their panel message

$ts - Troubleshooting

$tts - Wrong server

$dashboard - Link to the Dashboard

[unreal elbow]

$idcommand

[humble sequoia]

How do I get the ID of Roles/Channels/Emojis?

Ticket Tool has a useful command that helps you get the ID of various things like channels, roles, emojis and your server.

Just use the command $id <#channel/@role/:emoji:>. Now copy everything, including the brackets <...>, to your dashboard (or wherever you want it)
If you want the server ID, just use $id.

[unreal elbow]

oooh forgot that

[finite lagoon]

mm

[unreal elbow]

do $id @role , works too

[modest wharf]

when i do the reply the role dosn't mention?? why? @

[bronze comet]

Copy its ID instead

then put it as <@&id> in the panel

[unreal elbow]

@modest wharf do $id @role

then copy the id and paste it into the message {roleid}

[finite lagoon]

I'm confused 😩

[bronze comet]

With?

[finite lagoon]

You guys are talking abt-

[finite lagoon]

Guys how do I get rid of this :-:

[modest wharf]

thx

[iron night]

Gave 1 Rep to Onyx (current: #34 - 7)

[bronze comet]

$tts

[humble sequoia]

You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.
Please make sure to contact the appropriate support team.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

_ _

[finite lagoon]

Huh

[bronze comet]

This is TT community support not general discord support, sorry

[broken gyro]

@upper flower

can u help

me setuping ticket tool

in my server

[bronze comet]

dont ping staff

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here, you can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[prime bridge]

Jolzee#8344 has been warned!
They were notified via dms.

[polar inlet]

How to u reset the room count?

[copper owl]

Go to General Options

there's a ticket count there

[polar inlet]

Ok thank you

Thank you @copper owl

[iron night]

Gave 1 Rep to Neptune (current: #1 - 362)

[copper owl]

Anytime

[hard charm]

hello everyone, is there a possibility to see any statistics? like who processed how many tickets / how many tickets overall, open and closed ones etc?

[copper owl]

Not a thing as of now

You can check logs and transcripts

but there isn't a command to display such info

[hard charm]

okay thanks, might be something for further implementations for premium 😄 would be cool to see how many tickets each mod managed etc

[copper owl]

It has been suggested numerous times already

Only time will tell if it gets implemented

[hard charm]

👍

[frank geyser]

Hey guys, i'm having an issue with removing the admin privileges of the bot from my server

i tried doing it through the dashboard, but there doesn't seem to be an option to do so

[unreal elbow]

this is just for u to see what perms it has xD

u have to change it in the role settings of the server

go to the role Ticket Tool, scroll down all the way and there u should find the „administrator“ perm

@frank geyser

[bronze comet]

@eager cargo

[eager cargo]

Hola

Ping!

[bronze comet]

#📈│reviews too

[eager cargo]

Yep

[untold parcel]

How to setup the bot

[tropic thunder]

How to create a ticket on my server please

[untold parcel]

Same

How?

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here, you can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[copper owl]

check ^^

[untold parcel]

Ok

[mossy jacinth]

Does anyone know how to fix this bug? i can't make a ticket even though i already did what the bot says to get a ticket.

[bronze comet]

Does the bot have its required permissions?

[bronze comet]

bruh

[cinder badge]

How to fix this?

[bronze comet]

Go to your server dashboard -> server configs and check if the global ticket limit is 0, If it is, increase it to the default, which is 100

[cinder badge]

Ok thanks

Thanks @bronze comet

[iron night]

Gave 1 Rep to Shadow's Stalker (current: #68 - 1)

[oblique bloom]

How can I get the bot to ping a role when a ticket is open I did <@roleid> but it’s not pinging the role

[bronze comet]

<@&roleid>

You should also put it in the "message text" of the ticket reply

[oblique bloom]

oh ok

thanks @bronze comet

[iron night]

Gave 1 Rep to Shadow's Stalker (current: #52 - 2)

[finite lagoon]

Any recommendations on uh support name like the text channels?

Im having sum hard.decesions

[bronze comet]

general-{count}

[finite lagoon]

How bout the uh like support bot channel where they click the emoji for tickets what do I name jy

[bronze comet]

tickets

[spare vessel]

Hola

[dawn warren]

award7-day trial award when it's over.

[mystic hound]

In 7 days

[dawn warren]

awardoffice. I'll lose when it's overoffice

[mystic hound]

I don't think I understand you

What is your primary language? We can try using a translator

[robust sandal]

the position I'm going to lose when i'm done with the @mystic hound

Portuguese (Brazil) (pt) → English (en)

[mystic hound]

Oh pt

/pt I'll make a Portuguese support ticket for you, they'll help you out

[robust sandal]

Eu vou fazer um bilhete de apoio português para você, eles vão ajudá-lo

English (en) → Portuguese (Brazil) (pt)

[dawn warren]

Ok

[gusty steppe]

I am adding roles for panel . But when i make ticket it doesn't tag that role . Solution pls @gilded veldt@hybrid dagger

@copper owl@shut bolt

[shut bolt]

#546557408902905896

Refrain to ping

[gusty steppe]

sol pls

Pls bro

[safe prairie]

Ping pong 👀 🏓

[gusty steppe]

@safe prairie Sir solution

[shut bolt]

$help ping

[safe prairie]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[safe prairie]

Ups xD

[shut bolt]

Sorry man ajjaja

My bad

[safe prairie]

🙈

[copper owl]

#🎫│make-a-ticket if you want help from the support members

either way it seems like your question is already answered

but refrain to ping us in here

[shut bolt]

After pinging the whole team

[copper owl]

basically opened a ticket in here

lmao

[shut bolt]

Yeah LMFAO

[safe prairie]

😂

[shut bolt]

@unique junco our saviour

[gusty steppe]

i didnt mass mention after warning

[shut bolt]

Yes you continued

[gusty steppe]

Why u kick me?

[shut bolt]

I told you to stop

You continued

[gusty steppe]

Where?

[severe path]

Ping

[shut bolt]

You know we got your deleted messages right?

[gusty steppe]

After that i did'nt ping

[shut bolt]

Yes you did

And pinged Tizian

So, that's why the kick

[gusty steppe]

kk

[copper owl]

basically

[gusty steppe]

Only 3 pings bruh . And trizian was in chat

[copper owl]

@shut bolt my square quality is worse than yours 😔

[shut bolt]

3 pings?

You deleted the rest

[gusty steppe]

Ya when i recieve warning i deleted the rest

[shut bolt]

And you pinged, again, Tizian

[shut bolt]

[copper owl]

Okay, at the end of the day

you pinged., broke a role and got kicked

[gusty steppe]

Ah ! leave it now

I was punished

[copper owl]

youre back with the answer to your inquiry, and we can move on

[shut bolt]

Yup

[shut bolt]

This is the response to the question

[gusty steppe]

Brother . But how to open ticket embed etting?

[copper owl]

like.. how?

or where

[gusty steppe]

From where?

[copper owl]

all explained here

[gusty steppe]

Here At place of @ support i will put role id?

[copper owl]

you can use {roleID} yes

[gusty steppe]

Thx sir

[dawn warren]

there is a conversation channel for Brazilians Can someone explain to me.

[robust sandal]

add

es gibt einen Gesprächskanal für Brasilianer Kann mir das jemand erklären.

English (en) → German (de)

[unreal elbow]

mhm wdym

if u want to speak to people who speak your language go to #🎫│make-a-ticket and pick the right one

[lapis gyro]

مرحبآ
هل يوجد مساعدة عربية

welcome
Is there any Arabic help?

[robust sandal]

! MX|BROKAI

Hello
_Is there Arab assistance

Arabic (ar) → English (en)

[shut bolt]

$arabic

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[copper owl]

pablo forcing more work on me 😔

smh!!

[shut bolt]

Monke help monke

Monke stronk

[copper owl]

LMAOO

me waiting for their ticket rn 👀

[shut bolt]

👀

[copper owl]

@shut bolt is there a spanish one 👀

[shut bolt]

Not yet

[copper owl]

yet 👀

[lapis gyro]

Hello my friend, what is the matter that you gave me a while ago? @copper owl

I forgot the thing that changed the name of the rum

[heady nova]

I got a question guys

How to deactivate the creating ticket thing ?

[copper owl]

$buttons

[humble sequoia]

Buttons

The new Discord Buttons allow for a much smoother and convenient experience. They reduce lag and work much better than emojis. With ticket tool you can edit all the buttons however you like! Buttons can show emojis, text and can have 4 different colors.

Where can I edit them?

Dashboard -> Panel Configs -> <Settings> -> Button Options -> <Setting>

[copper owl]

disable the create ticket button

[heady nova]

I mean

if i open a ticket, they're is coming a massage instant

The massage down bellow

[copper owl]

you can't edit that unfortunately

[heady nova]

i want to deactivate the extra message

[copper owl]

you cant do that

[heady nova]

Damn

it sucks xD

[shut bolt]

Yeap, a bit, you can still click on the blue little message to dismiss the notification

Also it will disappear whenever you refresh your discord

[heady nova]

Ok

[shut bolt]

And you are the only one that can see it, so nothing to worry about

[heady nova]

Thanx for ur help

[stiff idol]

thank you @shut bolt hit close ticket before i got to say that lol

[iron night]

Gave 1 Rep to Yareaj_ (current: #5 - 180)

[shut bolt]

You are welcome! Enjoy the bot :)

[spice mauve]

Is it possible to open up a ticket that has been closed? Say like a week ago?

[shut bolt]

If you have still the channel yup, click on the Open button or, use the $open command there

[spice mauve]

Okay thank you!

[iron night]

Gave 1 Rep to Yareaj_ (current: #5 - 181)

[shut bolt]

Sure!

[spice mauve]

Another question, when buying premium do I have to kick the previous version of the bot for the premium to work?

[shut bolt]

Not necesarily

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[shut bolt]

You should do this

Invite the premium

And then enable it

And resend your panels

[spice mauve]

Alright I’ll try again ty

[shut bolt]

Sure, let me know

[spice mauve]

Also what do I do to resend panels?

[shut bolt]

$help send

[humble sequoia]

Sending a panel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq
An example of a sending a panel is shown below.

[shut bolt]

Delete the old ones

And send them again

[spice mauve]

It worked thank you!

[iron night]

@spice mauve :: You can't rep Yareaj_#4383 for 33 minutes and 31 seconds. Try coming back later?

[shut bolt]

Sure!

[knotty raptor]

I have a question I invited ticket tool to my server but it wont show up when I try to access it in the website

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

See the GIF below on how to relog:

[shut bolt]

Try out this @knotty raptor

[knotty raptor]

ohh i think its the permissions i have

[shut bolt]

Can be too, check them running $level on your server

[knotty raptor]

yeah im at level 0

[shut bolt]

Yup, that explains it

[knotty raptor]

i need to ask owner

[shut bolt]

Yup

[knotty raptor]

ahhh im a mod in the server but im level 0

[shut bolt]

In that case

You could ask the server owner to add mod role as dashboard role

This is how to do it

https://i.imgur.com/gL66IOT.gif

[knotty raptor]

ill send that to him

[shut bolt]

Sure, let me know if I can help further

[humble sequoia]

━━ moved to ticket ━━

[hushed ibex]

Hey does anyone know how to make it so when a person opens a ticket its says their name instead of ticket-0005

[shut bolt]

Hello there!

[shut bolt]

Yup, you can do that, you should use the variable {ticket.user.name} to replace the ticket

And you should edit it by doing this

https://i.imgur.com/ja6fhzr.gif

Remember this is a premium exclusive feature

[hushed ibex]

ok thanks

[shut bolt]

Sure

[fierce kettle]

.

[atomic barn]

DO NOT CLICK, ITS A SCAM.

Mods could you deal with this please :)

[maiden summit]

I need help

[atomic barn]

OI

dont ping developer

[maiden summit]

Ok sorry

I need help

[atomic barn]

what is it?

[maiden summit]

People in my server cant make tickets

[atomic barn]

wdym?

[maiden summit]

Just come in my server and see

[atomic barn]

uh

you have all the permissions set up and stuff?

[maiden summit]

yeah

just join and see then leave it

[atomic barn]

sorry, no

i'm not an expert on these things, if you really want to create a ticket in #🎫│make-a-ticket and a support staff will help you :)

[eager cargo]

@maiden summit Are they getting an error

[latent drift]

Link for ticket tool website

/tiketlink

[humble sequoia]

https://tickettool.xyz/manage-servers

[warm sparrow]

Hello, could someone help me with the following, when someone makes a ticket, I want the bot to ping the range of helpers within the ticket, how do I do it?

so I know, the range ID is needed, but I don't know the "command"

[bronze comet]

Use <@&roleid> in the "Message Text" of the panel. If you need help getting the role ID, use $id @role

[warm sparrow]

thx u!

[copper owl]

@bronze comet $help ping is a command you could use if you want to make it easier for you

[jade topaz]

How do i do so the ticket is renamed when made like if the ticket is support then it's named "support-ticket-{ticket id}"

[shut bolt]

Hey, you can replace ticket with {panel.name}-ticket-{count} in the Opened Name

https://i.imgur.com/ja6fhzr.gif

[jade topaz]

Thank you!

[iron night]

Gave 1 Rep to Yareaj_ (current: #5 - 184)

[shut bolt]

Sure

[neat vigil]

Hello

[shut bolt]

Hi

[copper owl]

hello 👋

[neat vigil]

Thank

[iron night]

Gave 1 Rep to Neptune (current: #1 - 363)

[copper owl]

youre