🆘│community-support

[jade topaz]

the restart is finished

[plain surge]

Yes, shards are coming back online right now

The bot may be online for some and offline for others

[solid stream]

It's online for 75% of the servers

[jade topaz]

sheeesh

ty !

Unfortunately mine isn’t among the 75% I’ll just wait till it comes online ig

[shut bolt]

Yeap, the restart isn't 100% done yet

[solid stream]

Due to a bug in the last restart, One of the servers required restarting again.

so I couple hundred thousand servers are down again..

100% online

[solid stream]

is your server online now?

[shut bolt]

Thanks

[iron night]

Gave 1 Rep to BattleEye (current: #12 - 105)

[jade topaz]

Yeah it’s working now I’m just doing the setup thank youuuu

[iron night]

Gave 1 Rep to BattleEye (current: #12 - 106)

[real meadow]

How can I put emoji on button?

[shut bolt]

$buttons

[humble sequoia]

Buttons

The new Discord Buttons allow for a much smoother and convenient experience. They reduce lag and work much better than emojis. With ticket tool you can edit all the buttons however you like! Buttons can show emojis, text and can have 4 different colors.

Where can I edit them?

Dashboard -> Panel Configs -> <Settings> -> Button Options -> <Setting>

[shut bolt]

Change the Emoji using the Select Emoji picker

[real meadow]

I couldn't find my server emoji

[shut bolt]

Go into the * category

It will show all custom emojis

It will take a while to load as it's a big information chunk

[runic pike]

@plain surge

السلام عليكم ورحمة الله وبركاته

ماهي المشكله

[shut bolt]

/ar #546557408902905896 do not ping staff members

[robust sandal]

#546557408902905896 لا بينغ الموظفين

English (en) → Arabic (ar)

[feral mulch]

how do i make a ticket tool?

[meager bloom]

Oh

Wrong server

[cosmic oak]

unless you have experience in coding you should stick to this bot or make a more simple discord bot first.

[olive lake]

I guess I have to open a support ticket to get my premium role on this server or is there another method?

[copper owl]

use $pc

[olive lake]

$pc

[humble sequoia]

Thank you

Thank you for purchasing Ticket Tool Premium @olive lake. You have now been given the <@&535595160189403136> role!

Found 11 servers in total and 1 with premium and permission

[olive lake]

ty

[copper owl]

Anytime

[plain surge]

You can set up the bot through this guide

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

[plain surge]

Or check #573205317870157855 for a more basic setup

[stark inlet]

il ne peut pas créer le ticket alors qu’il affiche le salon.. comment faire ?

[plain surge]

البوت ينقصه هذه الصلاحيات
Manage Channels و Manage Messages

[plain surge]

Vous pouvez expliquer votre problème en plus, s'il vous plaît ?

[runic pike]

اها

[stark inlet]

Oh c’est bon désolé du dérangement mon problème est résolu ! c’est juste qu’un anti raid bloqué la création du rôle même si TicketTool avait un rôle au dessus

[plain surge]

اعطيه الصلاحيات و حاول مجدداً

[runic pike]

شـكرآ لك آخ ـي

[plain surge]

Oh, d'accord 👍

[plain surge]

العفو

[stark inlet]

Bonne soirée

[plain surge]

Bonne soirée à vous aussi

[queen marlin]

Getting “this interaction failed” when one of the admins tries to close the tickets. He is using discord via the web. So am I but it works for me.

[plain surge]

Does your admin role have administration perm?

[queen marlin]

Yeah. The person trying to close is the one who created the server.

[plain surge]

Ask them to try again please

@queen marlin how did it go?

[queen marlin]

Waiting for them. lol

Same error they said

[plain surge]

Are they trying on an old ticket? Or one just made?

[queen marlin]

One just made. We just recently set up the bot an hour ago

[pale pilot]

Web should be up to date. Maybe try a restart

[queen marlin]

I think it’s because they created the ticket themselves. So I just created one and they were able to close it. Thanks for the help. 🙂

Thanks @plain surge

[iron night]

Gave 1 Rep to D̸̞̉҉̢̩͠o͛ͫ̚m͈̕͜҉̘̱̟☆̞͈͠҉ͪ̈́͘҉̷̥̐ (current: #24 - 17)

[pale pilot]

Only claiming doesn't work on your own ticket. Maybe he clicked on that

[plain surge]

It can also sometimes be an issue of bad internet connection

[cosmic oak]

i was about to mention that as well

[plain surge]

👍

[queen marlin]

Thanks. 🙂

[plain surge]

No problem

[proud talon]

How come it doesn’t ping my roles anymore?

[humble sequoia]

-- moved to ticket --

[polar ember]

Sou brasileiro porra

Alguém é brasileiro ?

.

https://tenor.com/view/robbery-jib-jab-hiding-shy-mask-on-gif-14518420

Aki é assalto rapa

Eu quero um brasileiro no server

Agora porra

[vestal owl]

Tf

[polar ember]

@vestal owl

Sou brasileiro porra

@vestal owl pass the brazilians there fucking

the fuck i'm brazilian

[scenic plinth]

...

[blazing summit]

...

[blazing summit]

...

XD

[dawn brook]

@plain surge اخوي

[robust sandal]

Night

My brother

Arabic (ar) → English (en)

Night

How can I do the same thing

Arabic (ar) → English (en)

[shut otter]

@dawn brook

موجود

[dawn brook]

يب

[shut otter]

تفهم في السابورت حق السيرفر

ويت انت مب سابورت

فكرتك سابورت

[desert summit]

@M67#6699 u can ask ure questions Here. And here is youre answer:

#573205317870157855

[unique wraith]

Why is my bot keeps shutting down each others if we operates frequently? Anyone?

[cosmic oak]

im guessing your running the normal version of ticket tool?

[unique wraith]

If I am running wick bot or ticket tool at the same time

do I need to add ticket tool into the white list?

[plain surge]

Yes, Wick bot a lot of times quarantines Ticket tool because of creating channels for tickets and changing permissions etc

[drowsy sinew]

can some1 explain me why i add ticket tool and then i cant manage him on the server

[plain surge]

You mean you can't find your server on the Dashboard? @drowsy sinew

[drowsy sinew]

yessir

[plain surge]

Please try relogging @drowsy sinew

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[plain surge]

For?

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

[plain surge]

You can follow this guide

Or #573205317870157855 for a more basic setup

Yes

[jade topaz]

Yo

[plain surge]

$help prefix

[humble sequoia]

How to change Ticket tool's prefix

The default prefix for ticket tool is $ and @Ticket Tool#4843 however that can be changed on the Dashboard under Server Configs -> Command Prefix.

NOTE that @Ticket Tool#4843 will always work as a prefix even if there is a custom prefix.

[plain surge]

@jade topaz

[jade topaz]

Hi

[plain surge]

Hi

How can I help you today

[jade topaz]

Nothing just i want to Say hi

[drowsy sinew]

lol

[plain surge]

Oh alright

How are you doing

[wind knot]

I have a question, how to create auto-response within the ticket system @plain surge

[humble sequoia]

Tags

Tags are used to send a predefined response to your channels using a command. Tags will only respond if the command itself is used, it will not function if you put the tag into a sentence. The prefix is not included.
To create tags, go to: Dashboard > Tags > Create Tag. After creating and naming one, tap on the response button, and you can edit the response.

[plain surge]

This ^

[jade topaz]

Good what about to you

[plain surge]

Good as well

Gtg right now tho 😅

[jade topaz]

Oh

Cya

[plain surge]

Cya

Have a good day

[jade topaz]

[plain surge]

[drowsy sinew]

bruh

[empty lake]

hello please help me use this bot

@radiant moss hello please help me use this bot

and i just joined

[unreal elbow]

do not ping support

[humble sequoia]

https://docs.tickettool.xyz

[unreal elbow]

@empty lake go through this guide

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

[empty lake]

I need is the command syntax

[unreal elbow]

the prefix?

$

@empty lake

[empty lake]

yes

[unreal elbow]

$ is the prefix

[empty lake]

yes

give me all bot commands

[unreal elbow]

$commands

[humble sequoia]

Commands (tags) list for Support Team

Info

$setup - Link to setup page on docs

$docs - Link to docs

$relog - Relog the dashboard

$auto - Automation Disabled

$devmode - Show how to enable the devmode to your account.

$variables - List usable variables

$status - Directs to Status Page

$suggest - Redirect members to Community Server for suggestions

$kv - How to turn on/off "Keep Visible"

$dbrole - Managing dashboard roles

$var - Explanation the View as Role feature will not help when testing Ticket Tool

$blacklist - Blacklisting roles in Server Configs

$backup - Explains how to use the Backup & Restore Feature

$ts - Troubleshooting

$idcommand - How to get the ID of some things

$arabic - Explains how to open an Arabic ticket (in Arabic)

$tts - Inform a user that they are in a wrong server

$about - Simple explanation about Ticket Tool

$avatar - Explanation why it is not possible to change the bot's avatar/status

_ _

Premium

$redeem - How to redeem premium.

$redeemkey - How to redeem the premium key

$premium - Premium information and management

$prembot - Why do you have to disable premium bot.

$premiumbot - How to invite and enable the premium bot.

$transfer - To move premium to another server.

$mp - Info about multi panels

$color - Explanation on inserting a HexCode and a website to find them

$directurl - Explanation on Direct URLS and how to get them

$ticketname - Changing the default Ticket name

$ticketmessage - How to edit their ticket message

$panelmessage - How to edit their panel message

$claiming - Explains how to enable and configure claiming

$premiumperks - Shows all premium perks

$direct - Direct Payment

$tag - How to create a tag

$pc - How to get premium role

_ _

Most Used

$setup - Link to setup page on docs

$relog - Relog the dashboard

$variables - List usable variables

$mp - Info about multi panels

$ticketname - Changing the default Ticket name

$ticketmessage - How to edit their ticket message

$panelmessage - How to edit their panel message

$ts - Troubleshooting

$tts - Inform a user that they are in a wrong server

[unreal elbow]

$help commands

[humble sequoia]

() = optional
[] = required

*================================== Ticket Commands ==================================*

_ _

`$add [User] (channel)`

Description: Adding additional users to a ticket
Aliases: none

`$remove [User] (channel)`

Description: Removing users from a ticket
Aliases: none

`$close`

Description: Closing tickets
Aliases: none

`$open`

Description: Opening closed tickets
Aliases: none

`$delete`

Description: Deleting tickets
Aliases: none

`$rename`

Description: Renaming tickets/channels
Aliases: none

`$transcript (send channel)`

Description: Creating transcripts
Aliases: none

`$new (user) (reason)`

Description: Creating tickets in a monitored channel (when command style is enabled)
Aliases: none

`$claim`

Description: Claiming tickets (when claim is enabled)
Aliases: "unclaim"

_ _

*================================== General Commands ==================================*

_ _

`$help (Help Options)`

Description: Help Command
Aliases: none

`$debug`

Description: Debuging issues with running Ticket Tool
Aliases: none

`$id (@role/@user/#channel/emoji)`

Description: Converting roles, users, channels and emojis to ID
Aliases: "getid"

`$permlevel`

Description: Checking permission level with Ticket Tool
Aliases: "level"

`$ping`

Description: Checking response time with discord api
Aliases: none

`$vote (link | unlink | redeem) (user)`

Description: Earn premium by voting on top.gg or Discord.boats
Aliases: "votes"

[unreal elbow]

this are all ticket tool commands by standard

@empty lake

[empty lake]

yes

the one I use is Primary not Premium

[unreal elbow]

ok

[empty lake]

please guide me what to do

[unreal elbow]

what do you want to do?

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

[unreal elbow]

Follow this please @empty lake

[empty lake]

create a ticket

[unreal elbow]

ok. click on this link and follow the step-by-step instructions

[humble sequoia]

https://tickettool.xyz/manage-servers

[unreal elbow]

this is the link for the dashboard where you can manage the bot

[wind knot]

how to set the blury search

[robust sandal]

lizhou

Festlegen der Suche nach Unschärfe

English (en) → German (de)

[unreal elbow]

wdym @wind knot

[wind knot]

what do you mean

[unreal elbow]

what do u mean with blurry search
im german and the translation doesn’t make any sense

lol

[wind knot]

how to set the fuzzy search for tag

[humble sequoia]

https://docs.tickettool.xyz

[wind knot]

fuzzy search

the system cannot recognise the difference between charaters

[unreal elbow]

mhm

can’t help u out with that
just open a #🎫│make-a-ticket

[latent geyser]

How do I set a Channel to an only ticket channel because when I’m opening a ticket a channel will be created but i want to make a channel to a ticket

[copper owl]

I'm not sure if I understand

[latent geyser]

I want to set an existing channel of mine to an Ticket channel

But everytime I open a ticket an ticket channel will be created

[copper owl]

You can't do thay

[potent scaffold]

Oh, you cant turn preexisting channels into tickets

[copper owl]

you can't set an already existing channel as a ticket

[regal hearth]

can someone tell me why i cant create a ticket?

[copper owl]

the server has 500 channels

Which is discords limit

[agile eagle]

Hey, I am having an issue with the ticket tool whereby a 'muted' role does not see the ticket they opened in the 'open ticket' category. https://i.gyazo.com/c1de4fa294cf58af707be53da30c146a.png

I have it set to read history and view history on the category

[humble sequoia]

-- moved to ticket --

[vale escarp]

How to create ticket

[tribal cedar]

#🎫│make-a-ticket ?

Or you mean how to setup a bot?

[humble sequoia]

-- moved to ticket --

[copper owl]

for hafiz

[tribal cedar]

[jade topaz]

Server management not loading after clicking on the server from the main menu? anyone has this issue?
all other server go into management menu without issues

[plain surge]

If you can't see your server on the Dashboard please try relogging

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[cosmic oak]

@jade topaz is your connection to the dashboard alright and have you tried reloading it?

[jade topaz]

yeah i logout and back in and still same issue

[plain surge]

Reloading doesn't do anything. You need to relog

[plain surge]

Try using another browser to check

[jade topaz]

negative

[plain surge]

Make sure the bot is invited on the server, then run $level and send me the response please

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[plain surge]

Please read the note

[pale arrow]

Hi

[jade topaz]

alright thanks

[plain surge]

You need one of 3 permission levels to see the server's Dashboard

[pale arrow]

How could you change the bot's avatar?

[humble sequoia]

Ticket Tool avatar/status Customisation

@pseudo glen is like another discord user; you can't control its avatar icon or status, and we can't change it for one server, just as you cannot change your avatar for just one server.

However, on your server, you can change the bot's nickname

[plain surge]

You can't change the bot's avatar

[pale arrow]

._.💔 And it can't be in premium.

[cosmic oak]

its physically impossible

unless you make a custom bot just for you server.

[cosmic oak]

with premium you have alot of other good features though 👍

[pale arrow]

Ok ._.💔

[cosmic oak]

sorry :(

[prime bridge]

♕zUniqueSimxne♕ has been silenced for 10m
Reason: Posting Discord Server Invites

♕zUniqueSimxne♕#3974 | 365564595202686988

[pale arrow]

): Forget it

[tepid lantern]

iam want ask
can do limit for tickets opening?

in spefic panel

[jade topaz]

yo so

how do i make a role support

in my server

[cosmic oak]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[cosmic oak]

read above^

[cosmic oak]

do you want to limit how many tickets can be opened per person or for the whole server?

[tepid lantern]

nope

[copper owl]

you cant limit tickets for the whole server at once btw

[cosmic oak]

yup i know, thats why im just wondering.

[twin jetty]

Anyone know how to add people to tickets?

[tepid lantern]

$add <id/mention>

I mean, if someone reaches the total number of tickets in a panel, the panel will be closed or tell user is not cloed or full

[plain surge]

$help limit

[humble sequoia]

How to set a ticket limit

A ticket limit may be set per panel to prevent users from spamming tickets. By default this limit is set to 3. Once a user hits this limit the bot will notify the users that they reached the limit.
To set a ticket limit go to the Dashboard -> Panel Configs -> Settings -> General Options -> Ticket Limit

[plain surge]

@tepid lantern

[cosmic oak]

the embed above shows how you can limit the ticket panel for only individual users as you cant do it for the whole server.

[ocean smelt]

hello i want to ask if it is possible to not allow people that can see all tickets to delete them

[copper owl]

$buttons

[humble sequoia]

Buttons

The new Discord Buttons allow for a much smoother and convenient experience. They reduce lag and work much better than emojis. With ticket tool you can edit all the buttons however you like! Buttons can show emojis, text and can have 4 different colors.

Where can I edit them?

Dashboard -> Panel Configs -> <Settings> -> Button Options -> <Setting>

[copper owl]

you can set @everyone as the disabled role, and then enable the roles you would like to be able to delete

[ocean smelt]

thanks a lot @copper owl

[copper owl]

anytime

[plain surge]

You can set it for the whole server

It will be globally for all your panels tho

[copper owl]

when they mean "limit the whole server", they refer to allowing 10 tickets only to be open at a time VIA all members for example

so technically, they cant set a global all server limit, only per user

so they can't have 10 tickets open a time, they can only have one user open 10 tickets at a time, if that make sense

[plain surge]

Ah you are talking panel specific

[cosmic oak]

thats what he is talking about im pretty sure.

[plain surge]

Yh, gotcha 👍

[cosmic oak]

👍

[cosmic oak]

@copper owl sorry for the ping, this is a scam

there is also one in #📈│reviews

@shut bolt i apologise for the ping, but people may fall for this.

[shut bolt]

Hello there

No problem

I appreciate it

[wispy apex]

Hello, new tickets are showing up outside the category I've assigned for them. Any idea why?

[cosmic oak]

there is also one in #📈│reviews 👍

[cosmic oak]

did you check the channel assigned to the panel on the dashboard

[wispy apex]

I'm sorry, how do you mean?

[cosmic oak]

on the dashboard you have gone to the panel section right? where you create and send a panel.

[wispy apex]

Right

[cosmic oak]

then instead of clicking send, click settings on the panel you want to configure

[wispy apex]

Alright

Which setting am I looking for

[cosmic oak]

then go to the setting called category options

then you should have the option on a category for open and closed tickets.

[wispy apex]

Right, so I've assigned a category for both open and close, however new tickets still show up on root

I've also tried to remove the category for open tickets, then hit save, then re-added the category. No dice

[cosmic oak]

hmm, can you delete the panel and send it again with the correct settings for the category’s for me please

just to see if that works

[wispy apex]

Delete the whole panel?

[cosmic oak]

sorry, i mean as in delete the panel message and send it again.

so dont actually delete the panel in the dashboard

[wispy apex]

Oh okay

Crap

[shut bolt]

I can't delete it there, I'm waiting for a mod

[cosmic oak]

that is due to the bot not having enough permissions, obviously.

[cosmic oak]

ah ok, no problem. :)

[ripe idol]

how many ticket channels can exist

[wispy apex]

Added ticket tool role to my support category

[cosmic oak]

unlimited

[ripe idol]

i have heard 100 or 200

[cosmic oak]

ok, now try send the panel again.

[ripe idol]

but unlimited is better

[cosmic oak]

it should be unlimited panels, complying with discords limits obviously.

[ripe idol]

all right

thank you

[cosmic oak]

no problem 👍

[wispy apex]

Panel sent, however new tickets still show up on root

I'll double check the perms for the open ticket category

[cosmic oak]

i see. so you have definitely given @pseudo glen permission to view and create channels in your desired category?

[cosmic oak]

ok 👍

[shut bolt]

You can have as many as you haven't reached 500 channel Discord limit

[wispy apex]

Still no dice. I've added the TT role and the bot itself to the category

[shut bolt]

Hello

May I help?

[wispy apex]

It worked for about 70-80 tickets, then all of a sudden it started showing new tickets on root

[shut bolt]

Is the category of opened tickets full?

[cosmic oak]

they are not getting any luck with the tickets going to the category.

[shut bolt]

I see

It has a 50 limit channel

Probably can be that

[cosmic oak]

yes, that may be why

[shut bolt]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[wispy apex]

Oh what, I didn't know there was a limit

[cosmic oak]

depending on the tickets that are open.

[shut bolt]

You can select more than one category here

When one category is full

[wispy apex]

Ohhh

[shut bolt]

The bot will continue to place them into the next one

[wispy apex]

I didn't realize there was a limit

Gotcha

[shut bolt]

Yeap, Discord limit's is to 50 channels per category

[wispy apex]

Thanks @shut bolt

[iron night]

Gave 1 Rep to Yareaj_ (current: #6 - 161)

[shut bolt]

Sure :)

[wispy apex]

Thanks to you too, @cosmic oak (sorry about the rep cooldown lol)

[iron night]

Error: You're still on cooldown

[shut bolt]

Thanks @cosmic oak

[iron night]

Gave 1 Rep to tsc8w (current: #68 - 1)

[shut bolt]

[cosmic oak]

thanks for the help, completely forgot about the limit for a second! didnt even think of it 😃👍

[iron night]

Gave 1 Rep to Yareaj_ (current: #6 - 162)

[shut bolt]

No worries, we are here to help ^^

[cosmic oak]

no problem, im glad we resolved the issue in the end

[wispy apex]

I guess that's a sign I need to work through my support tickets faster LOL

[cosmic oak]

haha 😂

[shut bolt]

Yeah jajaja

Also, as a suggestion

Don't let your closed tickets to accumulate

They can be a pain in the back when they get stacked

[wispy apex]

Bet, I'll be sure to get rid of them

Thanks again

[shut bolt]

Sure bro :)

[cosmic oak]

you could also always make another category for just closed tickets if that makes it easier for you. obviously, its whatever suits you.

[shut bolt]

Yes, that's a good idea too

That helps to target closed tickets

[wispy apex]

I have that already, but I guess that'll fill up above 50 once my open tickets are all sorted out

[cosmic oak]

I understand.

[wispy apex]

Probably best to delete old tickets

[shut bolt]

Yessss

Also

Discord has a 500 limit

[cosmic oak]

Its what i would recommend.

[shut bolt]

So it can be a problem when they get stucked

[wispy apex]

I see

[lapis gazelle]

in the premium bot is there a way to have a main panel but then when the ticket is created it posts a secondary panel. if so where is the option

[shut bolt]

What do you mean by a secondary panel?

[signal crown]

is there a way to make open tickets go to a certain channel/category or will they just always go to the top of the server

[shut bolt]

yesss

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[shut bolt]

This is how to do

[signal crown]

omg

ty 🙏

🙏 🙌

[shut bolt]

Sure :)

[lapis gazelle]

in the image there are about 7or so options, so say that you create a ticket for classified intel. it would then post another panel so you can select what type of intel you would like to submit and create a ticket accordingly

[shut bolt]

Oh okey

[shut bolt]

So far we don't offer that option, you can make multipanels but we don't have the feature to make the bot to ask a question

[lapis gazelle]

darn

any plans?

[shut bolt]

Let me check, cause I feel this was commented by the Dev before but not 100% sure

[lapis gazelle]

awesome! i think it would be a highly sought out feature!

also thanks for the role!

[shut bolt]

Sure :)

[lapis gazelle]

hm i wont ping you but you have my rep

[shut bolt]

No worries jajaja :)

[prime bridge]

gta has been silenced for 10m
Reason: Posting Discord Server Invites

gta#6981 | 816043932609413193

[signal crown]

im back

so i did the thing

and the tickets dont go to the category, they go to the top of the server

[shut bolt]

Hey there

Sorry for the delay 😅

[signal crown]

oh i fixed it

[shut bolt]

Ohhhh

[signal crown]

[shut bolt]

What was it?

[signal crown]

the bot wasnt able to see the category

[shut bolt]

Ohhhh makes sense

[signal crown]

[shut bolt]

Glad you could sort it out :)

[signal crown]

[shut bolt]

[signal crown]

ty for your help bestie 🙌

[shut bolt]

Sure :)

[jade topaz]

C

[scenic plinth]

D

[wintry notch]

why can my people not add pics to tickets lol what did i mess up

[mystic hound]

$help perms

[humble sequoia]

How to set the permissions for tickets

To set a change permissions go to the Dashboard -> Panel Configs -> Settings -> Permission Options

[mystic hound]

Make sure user opened permissions has attach files enabled

[wintry notch]

thank you

[hollow chasm]

How to fix this?

I have manage server perms in almost like 5 servers

only one: "The Kokoro" shows up

and cyber cafe isnt even a server on my server list

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[craggy geyser]

See above. You need more than just manage server perms

[hollow chasm]

well, I'm the server owner

and still can't see the server

[craggy geyser]

Refresh won't work. You need to relog. It should also fix the visual bug for that server

[hollow chasm]

alright, I'll try

[deft river]

Hi I need help with using the bot

I wish to answer tickets anonymously. Is there any way to do that?

[cosmic oak]

as in what way? you mean every question they ask they would get a automated response?

[deft river]

No, I mean if someone creates a ticket, I reply to the ticket but they don't see my information
Like -- it just says "staff" or sth instead of my name
Ik it sounds weird but is there any way?

[cosmic oak]

ah, I understand. the only way you could do that is by creating certain commands for each answer/question.

then you do the command when they want the answer and the bot would respond

[deft river]

Hmmm

Thankyou, how do we create commands though?

I would make the carl bot echo instead ig 🤣

[copper owl]

you cant

you can only use tags, which are predefined responses so technically you wont be able to use that to answer tickets anonymously either

[deft river]

Hmm

Thankyou

I understand

[jade topaz]

Guys i need help

@copper owl @jade topaz @radiant moss @safe prairie

[copper owl]

why are you pinging us in here

[jade topaz]

I don’t know where the support chat is

But i need help

[copper owl]

okay, but youre not supposed to ping us in this channel

you want support from the actual team? #🎫│make-a-ticket

[pale arrow]

Hi How to use a premium version

[humble sequoia]

Ticket Tool Premium

Get premium at https://tickettool.xyz/premium
Manage your subscriptions at https://tickettool.xyz/subscriptions

Why Premium?

Premium lets you customize the bot just how you want it. It also helps keep the bot running.

[empty kayak]

Can I please get a permanent invite link to provide to my moderators?

[copper owl]

for this server?

just use $invite in your server

$invite

[humble sequoia]

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Community Server
Ticket Tool - Bot Invite

[copper owl]

First hyperlink

[empty kayak]

Ty

[sick cipher]

Why is there no Turkish support?

[copper owl]

because there isn't a need for it as of now

there isn't much demand for it, i have personally seen 3 Turkish people in my few months of being here.

[sick cipher]

bot turkish servers are also actively used

[sick cipher]

OK then

It would be nice if there was at least 1 person.

[copper owl]

Yeah there's a lot of specific language oriented servers that use the bot, we just don't get enough users who only speak that one language to formulate a support team for that language specifically

[sick cipher]

Turkish among the languages spoken in the world

[empty kayak]

Would there ever be the ability to use a command such as $mute user, and then have it create a ticket whilst simultaneously muting them in every other channel?

[copper owl]

Not really no

well

let me rephrase

most likely not

it's a ticket bot, not a moderation bot. I don't think the dev would incorporate a mute command

you can already create tickets using User IDs

Just enable command style tickets and then use $new ID, it would create the ticket as if the user opened it themselves

[empty kayak]

It would be very nice as this is the strategy we like to use in our server. It gives is the ability to directly discuss the rules with the user in a space only they can see.

It tends to result in less rules broken by the person and a more positive outcome.

[copper owl]

You're the first to suggest such a thing, so it's unlikely it would get implemented seeing as it's a very specific feature that would only be applicable in such a situation as you presented

[empty kayak]

I've seen it used that way once before long ago

[copper owl]

Just use a moderation bot to mute, then use command style tickets

That's basically exactly the same, just an extra step

[empty kayak]

Thats the approach we are using now

But a lot of steps involved haha

[copper owl]

alot of steps?

[empty kayak]

Have to copy user id, etc etc

[copper owl]

you'd have to the same with the command to suggested

[empty kayak]

It works, but having a 1 button command would be awesome

[copper owl]

a button? that'd be highly improbable to work

[empty kayak]

Not a button, I mean command lol

[copper owl]

Ah, well either way

[empty kayak]

As said in the ticket, discord perms don't like tagging people that aren't in a channel, so that's an extra bunch of steps. Then there's the adding them to the ticket, applying the mute

[copper owl]

Command Style tickets. as I've mentioned.

[empty kayak]

If it were simple such as typing $mute @user

[copper owl]

that eliminates the need to add them

[empty kayak]

I see I see

[sick cipher]

I just did a little research, although it is a language spoken more than German and French, it is not used in places like this, I am talking about Turkish.

[copper owl]

we don't base our teams according to languages spoken. that's a bit unrealistic. In that case we'd need a mandarin team seeing as that's the most spoken language according to people speaking it

once our managers feel like there is a need for a Turkish support team, it would happen

otherwise, there's no need for it now

[empty kayak]

Command for dashboard?

[copper owl]

go on Google

there is no global command

but we do have a tag here

[humble sequoia]

https://tickettool.xyz/manage-servers

[copper owl]

it wouldn't work in your server tho

[empty kayak]

I am trying to make it so $new @user reason renames the ticket automatically but it's not working

[copper owl]

Do you have premium?

[empty kayak]

N

[copper owl]

then you can't automatically rename it using the command

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Settings > Ticket Options. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[copper owl]

you'd be able to do it with premium using the {ticket.user.name} variable here

[empty kayak]

So like if I typed $new @empty kayak Ayxera

It would create a ticket and name it Ayxera?

[copper owl]

No

it would create the ticket as the users username without the need of you including Ayxera in the reason parameter

[copper owl]

so technically it would, it's just redundant to add the username after the mention or the ID

[empty kayak]

Even better

That greatly reduces the steps needed to use it for moderation

[copper owl]

you still need premium for that feature tho, just an FYI

[empty kayak]

O wait its the other way around I think

Where it creates the ticket in my username not the @ person?

[copper owl]

No

{ticket.user.name} is the variable you would use

if i use $new @empty kayak, then it would open the ticket as if you opened it, meaning it will be named after you

[empty kayak]

Ticket-{username}

[copper owl]

No

{ticket.user.name}

[copper owl]

you need to include that whole thing, you can add whatever you want with it but to have the users username, you need to use it

[empty kayak]

As a command?

[copper owl]

what?

[empty kayak]

Like ${ticket.user.name}

[copper owl]

you include it here

[empty kayak]

Idk sorry lol

Ok

[copper owl]

that's a variable not a command

you use variables in the dashboard to autocomplete/autofill certain things

like {ticket.user.name} would return the username of the user who opened the ticket everytime

[copper owl]

if you use it here, it would name the ticket channel as the users username automatically once they open a ticket

[empty kayak]

It worked!

[copper owl]

it worked?

you have premium?

$pc @empty kayak

[humble sequoia]

Thank you

Thank you for continuing to support Ticket Tool @empty kayak.

Found 4 servers in total and 1 with premium and permission

[copper owl]

there ya go

[empty kayak]

Yup

Only week trial but I'll investigate prem later

[shut stone]

how do I invite people into a ticket iv made?

[plain surge]

$add [userID]

[shut stone]

❤️

[plain surge]

You can later use $remove [userID]

[burnt fog]

hello how to get unbanned in YBA my nuck name Holod_igo

what i need do?

[tribal cedar]

This isn't the right discord for that

$tts

[humble sequoia]

You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.
Please make sure to contact the appropriate support team.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

_ _

[hybrid harness]

how do i add the bot to a certian channel so people can fill out repoerts?

reports*?

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

[shut bolt]

Check out the setup guide

You should create a panel and then send it

[hybrid harness]

hey i appreciate it bro!

[shut bolt]

Sure :)

[hybrid harness]

hey man one last question does it show how to find the tickets that have been filed?

[shut bolt]

What do you mean by filed? Like done tickets?

[hybrid harness]

yea like after one has been filled where can i find that at cause i cant seem to find it lol

[shut bolt]

You can check the amount of open tickets in the Dashboard

[shut bolt]

Oh

You should save the transcripts

$help transcript

[humble sequoia]

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

[polar inlet]

Is this the place where u ask help regarding ticket tool bot? (My english isn't perfect 😅😅)

[shut bolt]

Yes! What's your first language?

[polar inlet]

Sorry I didn't get what u mean, but I can talk in english, put my english isn't that good

Btw I tried sending a message through the ticket tool bot

It said that permission denied

I rechecked and edited it

But it still did the same thing

[shut bolt]

Would you please send a screenshot of this?

[polar inlet]

Wait

[shut bolt]

Sure

[jade topaz]

how do i change ticket tool's embed colour?

[shut bolt]

That means the bot doesn't have permissions to see or send messages to the channel

[humble sequoia]

How do I pick the 'Color' I put in a Colour Name, but it doesn't work?

The 'Color' for your Embed/Ticket message has to be in 'HEX' format.
Where do I get the 'HEX' of my color(s)? You can go to any 'HEX' color picker website, then you pick the color you want, and copy and paste the 'HEX' into the 'Color' box, and then you're done, here's a website if you want to go straight away: https://htmlcolorcodes.com/

[polar inlet]

Wait plz

[shut bolt]

Sure

[shut bolt]

@jade topaz

[jade topaz]

thx

[iron night]

Gave 1 Rep to Yareaj_ (current: #6 - 163)

[shut bolt]

Sure

[jade topaz]

what's this? LOL

[shut bolt]

Rep points

[polar inlet]

Sorry, now it's urgent, I have to go, I will ask for help tomorrow

[shut bolt]

No worries

[solemn radish]

A while ago, the last sign opened with his number 2611, then someone else opened it, and it became #1. Is there a reason for it to go back to #1 and whistle?

I can't speak English. In a good way, so if you find a spelling mistake, excuse me😞

[shut bolt]

Hey there!

I'm currently reporting this problem to the managers

It has been reported on a couple of servers

We are looking on the problem so far

[solemn radish]

Ok

[noble acorn]

How do you get more that 1 button under the panel?

[shut bolt]

Hello there

That's the premium feature named Multipanels, you can merge panels into one

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple buttons to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.

First, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 25 panels may be combined.

[shut bolt]

This is how to do

Or if you prefer the easier way

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[hybrid harness]

where do you go to read what is said in the ticket? cant seem to find it....

[shut bolt]

You mean the transcript?

[hybrid harness]

yea ive done a couple tests and it doesnt let me read what is said in the ticket

[shut bolt]

You mean that you can't see the ticket itself? Or what exactly?

[hybrid harness]

like i would go and fill the ticket out as in like "testing" and i get the transcript but i cant see where it says testing

you get what i mean?

[shut bolt]

I'm sorry, I don't

Would you mind sending a screenshot?

[hybrid harness]

is there another way i could show you? my computer is not letting me screenshot

if not thats fine i can try to explain it some more

[shut bolt]

If you allow me I'll take this into a ticket so we can look for the problem further, you agree with that?

[hybrid harness]

sure

[shut bolt]

Great

[solemn radish]

ع😞

[robust sandal]

! Mohamed

On😞

Arabic (ar) → English (en)

[solemn radish]

Huh

Just a letter😞

[shut bolt]

Yup

[jade topaz]

Windows Logo Key + Shift + S

[jade topaz]

how do i set a support team role?

[shut bolt]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[jade topaz]

tyyy

[shut bolt]

Sure

[dire hill]

I don't know how to mention a Role in the Message Text, can someone help me?

[copper owl]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[dire hill]

Where do I enable mentions?

[copper owl]

you dont have to do that exactly

[dire hill]

Oh okay

[copper owl]

just make sure the bot has @everyone/here permission

[dire hill]

It worked, thanks

[copper owl]

anytime

[jade topaz]

how to ping staff when ticket is opened?

[copper owl]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[jade topaz]

Can anyone help me

[humble sequoia]

We would love to help you but, if you don't tell us what you need help with we can't help you :(

[jade topaz]

Uhh I want to set up my ticket tool bot but I can't do it

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

[plain surge]

@jade topaz check out this guide

[tawdry lynx]

Hi so I have the ticket in my server but others can't see it

I need help

[tribal cedar]

Others? Like other supporters?

[tawdry lynx]

?

[tribal cedar]

What others would you like to see tickets? Normal users of staff of your server?

[tawdry lynx]

Normal

[tribal cedar]

Check panel configs -> options -> permission options

You would want to edit the everyone role there

[tawdry lynx]

Which 1?

[plain surge]

$kv

[humble sequoia]

How to hide tickets from everyone

Head over to your Dashboard -> Panel Configs -> Settings --> General Options -> Edit Everyone Roles Opened Permissions

NOTE that @everyone can type aswell if it has permissions to send messages

[plain surge]

@tawdry lynx if you want everyone to see the ticket, click on that and make it look like this image

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[plain surge]

$help perms

[humble sequoia]

How to set the permissions for tickets

To set a change permissions go to the Dashboard -> Panel Configs -> Settings -> Permission Options

[plain surge]

This ^

[tawdry lynx]

Let me test and I'll get back 2 u

[plain surge]

Sure 👍

[tawdry lynx]

Nope

Did not work

[plain surge]

It will only work on new tickets created after the edit

[tawdry lynx]

I send a new 1

[plain surge]

Are the tickets under a specific category?

[tawdry lynx]

Yes

[plain surge]

Chexk the category permissions for the everyone role

[tawdry lynx]

The ticket not showing up to normal users. Only I can see it

[plain surge]

Make sure the role has view channels enabled

Or on neutral better

[tawdry lynx]

They see blank instead of the ticket

[plain surge]

This is the member role.
View the permissions for the everyone role

[tribal cedar]

Ty Dom

[plain surge]

Oh wait that's the panel channel, that's not a ticket @tawdry lynx

[tawdry lynx]

Ye thats what I meant

I changed @everyone role

[plain surge]

They still can't view the channel?

[tribal cedar]

Did you change it to view?

[tawdry lynx]

I did ler me check alt now

[plain surge]

Oh, they need the Read messages history permission

That would be it

[tawdry lynx]

Where that?

[plain surge]

Scroll down there

[tawdry lynx]

Omg finally works ty

[plain surge]

Ok now make sure to redo what you did for the everyone role

$kv

[humble sequoia]

How to hide tickets from everyone

Head over to your Dashboard -> Panel Configs -> Settings --> General Options -> Edit Everyone Roles Opened Permissions

NOTE that @everyone can type aswell if it has permissions to send messages

[plain surge]

Go back to the Dashboard and set the everyone permission to

@tawdry lynx

[tawdry lynx]

Ok

Done

[plain surge]

Ok should be good now. If you face other problems let us know

Have a good day

[tawdry lynx]

U2

[jade topaz]

do you know how to make the ticket
ticket-(users name)

[humble sequoia]

━━ moved to ticket ━━

[silver maple]

okay so how do i change the ticket names when they're opened from numbered tickets to tickets that have the usernames of the people that opened them?

[pulsar breach]

Umm, the dashboard won't show up the server I'm trying to edit no matter what, anyone know why

[dense violet]

hey so it wont let me set up a ticket in my server. any suggestions. i already have a ticket open

[humble sequoia]

━━ moved to ticket ━━

[scenic plinth]

(For dorito & Rifty)

[dense violet]

ok

[scenic plinth]

Keep in mind the below is only a premium option

You can view the available variables by checking the bottom of the panel configuration.

Once you have found the variable you wish to use, scroll up on your panel configs to "ticket options" and go to "ticket opened name". Enter in the variable(s) you wiah wish use, and click save.

Note: You may have to resend your panel if it does not work the next few created tickets.

[dense violet]

???

what do i do?

[scenic plinth]

Don't you have a ticket open?

[dense violet]

yes

want the number

[scenic plinth]

Please

[dense violet]

or do i just ping you

en_ticket-27665

[dreamy idol]

I'm going to guess its a big nono, is there a way I can trigger to open a ticket via webook command?

I remember a rule somewhere that stops a lot of code listening

[scenic plinth]

No, Ticket Tool.and other major bots don't respond to things like webhooks or other bots.

[dreamy idol]

thought so, ah well it was worth a shot

[jade topaz]

Can someone tell me why it says bot error

[unreal elbow]

do what it tells you to do under bot error

[jade topaz]

Ok

[jade topaz]

Ight thx

[iron night]

Gave 1 Rep to Onyx (current: #42 - 5)

[unreal elbow]

lol

best supporter of world

xD

[polar inlet]

I don't understand why it's not working

[polar inlet]

Is there anyone?

[plain surge]

Make sure the bot can view and send messages in that channel @polar inlet

[polar inlet]

Wait plz

I will sent few screenshots

[plain surge]

Those are permissions for which role? @polar inlet

[polar inlet]

Ticket tool bot

[plain surge]

1 minute please

[polar inlet]

Wait I didn't read that message

Sure

I tried it in in other channel, it worked there

[plain surge]

Ok, sorry for the delay.

[polar inlet]

It's ok

[plain surge]

The panel is sent, did it work?

[polar inlet]

?

Sorry, What do u mean btw?

[plain surge]

Oh you tried a different channel

[polar inlet]

Yep

[plain surge]

See what's the difference in permissions between these 2 channels for Ticket tool role

[polar inlet]

It's the same

Execpt one

It have add reactions set to nutral

That / thing

[plain surge]

Try running $panel 1 in the channel where you want the panel sent

[polar inlet]

Ok

And yeah that link u asked

https://discordapp.com/channels/509192800865353738/662692902245498910/910839355063562271
Isn't that what u wanted?

Maybe I try making another channel and deleting this one?

Will it work then?

[plain surge]

Ok you need to give the bot the Embed links and Attach files permissions

[polar inlet]

Ok wait

It worked

But I didn't gave those permissions in that channel

[polar inlet]

Here

[plain surge]

Try running $debug again in that channel

And send me the new link

[polar inlet]

Create a ticket channel?

[plain surge]

Yes

[polar inlet]

https://discordapp.com/channels/509192800865353738/662692902245498910/910841591340605441

[plain surge]

All your permissions are good now 👍

[polar inlet]

Ok thank u then

[plain surge]

No problem 👍

[polar inlet]

Is there a way to set a specific time after which the the room will be deleted if it stayed inactive?

And after closing the room also

[plain surge]

No you can't set the ticket to be deleted after a set time.

[polar inlet]

After someone tap close button?
And if they forget to tap delete button?

[plain surge]

It can be deleted when you tab the close button immediately if you want, but not after a set amount of time

[polar inlet]

Ok

Then it's not possible what I want

Anyways thank u for helping again

[plain surge]

No problem

[jade topaz]

does anyone know how to claim this nitro?

it just showed up to me

[dawn warren]

What is the command to open a ticket for a user who does not know how to open

[copper owl]

you need to enable command style tickets

then you can just use $new <User ID>

it'll open a ticket as if the user opened it

[stable axle]

Wait

[stable axle]

How did you speak witg me arabic ?

I was in the ticket

[copper owl]

because they know how to speak Arabic and English

[jade topaz]

How to send panel with cmd

[scenic plinth]

$panel panelid here

Example $panel 14

[solemn radish]

ع

احذف دي😞

.

[dawn warren]

And Landa can't even speak English area has the Portuguese support team who know English and Portuguese

[prime bridge]

Moderator: @mystic hound
Messages Fetched: 100
Purge Request: 2
Messages Identified: 2
** Messages Purged:** 2

[cosmic oak]

ah

[lapis gyro]

welcome

I have a problem with ticking

[tribal cedar]

You did $debug and it didn't work?

Does tickettool have view read send perms?

[cosmic oak]

have you tried doing $debug, i know its a silly question but sometimes you may have to ask these.

[copper owl]

the screenshot says they tried it

[copper owl]

it wouldnt return with such an error, it would say "ticket tool doesnt have __"

[cosmic oak]

sorry, my apologies only half the image showed up for me.

[cosmic oak]

did it output anything when you did the command?

[copper owl]

there's a couple possibilities here

1. they chose the wrong bot (free or premium bot)
2. ticket tool is missing permissions (most likely other than read and view channel)

[lapis gyro]

@cosmic oak Yes, sorry for the delay. Yes, I used it in the ROM

[cosmic oak]

no problem. did the bot output anything when you did the command?

[lapis gyro]

No, nothing came out

[cosmic oak]

okay. have you checked the bots permissions?

[lapis gyro]

Yes, I searched on YouTube and checked everything and I checked the bot settings

[tribal cedar]

Its always the first one

What bot are you using

[lapis gyro]

@cosmic oak And nothing was wrong

[cosmic oak]

okay, may i ask what bot your using?

Premium or Free?

[lapis gyro]

Complimentary

[copper owl]

@lapis gyro do you speak arabic brother?

[copper owl]

not always, just the majority of the time

[lapis gyro]

Yes, I am an Arab, but I am still tormented while I speak English

It's hard to speak English

نعم عربي

[cosmic oak]

@lapis gyro sorry, may i ask what bot you have in your server. is it the free or premium version?

of ticket tool.

[copper owl]

اهلا و سهلا اخوي, انت مشترك بالبريميوم؟

[lapis gyro]

@copper owl لا!

[copper owl]

ايا بوت عم تستخدم في سيرفرك؟

[lapis gyro]

تكت العادي

[copper owl]

$arprembot

[humble sequoia]

كيفية تعطيل بوت البريميوم

لتعطيل بوت البريميوم ، سيتعين عليك الانتقال إلى
Dashboard -> Server Configs -> Premium bot

ستظل ميزات البريميوم تعمل على البوت المجاني.

[copper owl]

ممكن تشوف هيدي في لوحة التحكم ^^

[cosmic oak]

ah i see.

thats what the problem is.

[jade topaz]

Can I customize ticket bot's profile image??

[lapis gyro]

نعم شفتها @copper owl

[jade topaz]

If can't, it would be an good update

[cosmic oak]

sadly no, unfortunately you cannot, sorry.

[jade topaz]

OK

[cosmic oak]

it sadly isnt possible due to the bot being in multiple of different servers

[jade topaz]

It would be an good imporvement tho.

Ok

👍

[copper owl]

it's physically impossible to do so

[lapis gyro]

@copper owl لقد جاوبتك فوق 👆

[copper owl]

شوف و اقراء

[lapis gyro]

@copper owl طيب يقلي اخر شيء مفتاح النسخ الاحتياطي

[humble sequoia]

━━ moved to ticket ━━

[cosmic oak]

yep.

[lapis gyro]

شكرا تم

[tulip sail]

هلا

كيف اقدر اخلي البوت يمنشن رتبة @lapis gyro

بالغلط سويت منشن

[cosmic oak]

لا يمكنك جعل الروبوت يقوم بترتيب عدد الرسائل التي أرسلتها إذا كان هذا هو ما تعنيه.

[deep harness]

$help prefix

[humble sequoia]

How to change Ticket tool's prefix

The default prefix for ticket tool is $ and @Ticket Tool#4843 however that can be changed on the Dashboard under Server Configs -> Command Prefix.

NOTE that @Ticket Tool#4843 will always work as a prefix even if there is a custom prefix.

Is there anything else we can assist you with? If so, just say so and a Support Team representative will assist further.

Closing this Ticket

If you would like to close this ticket, then go to the top of the ticket, press the :lock: button and then confirm with new button that appears at the bottom of this chat.

If you have time, please feel free to make a review here, #📈│reviews.

Attention!

If there is no response from you, the ticket will be closed.

Nov 18, 2021, 7:37 PM

[cosmic oak]

sorry this is a glitch, ignore this.

[deep harness]

no

i typed the cmd

dum

[humble sequoia]

Is there anything else we can assist you with? If so, just say so and a Support Team representative will assist further.

Closing this Ticket

If you would like to close this ticket, then go to the top of the ticket, press the :lock: button and then confirm with new button that appears at the bottom of this chat.

If you have time, please feel free to make a review here, #📈│reviews.

Attention!

If there is no response from you, the ticket will be closed.

Nov 18, 2021, 7:38 PM

[cosmic oak]

this isnt a ticket. you cant press the 🔒

so why did you do it?

otherwise you will be warned for misuse of commands

as there is no need to do the command.

[deep harness]

bcs i can

[cosmic oak]

its very pointless and can confuse members, so there is completely no point.

[deep harness]

$help prefix

[humble sequoia]

How to change Ticket tool's prefix

The default prefix for ticket tool is $ and @Ticket Tool#4843 however that can be changed on the Dashboard under Server Configs -> Command Prefix.

NOTE that @Ticket Tool#4843 will always work as a prefix even if there is a custom prefix.

[cosmic oak]

stop spamming unrelated commands for no reason

[mystic hound]

@deep harness, the $help commands will work in any server, please don't run them multiple times here unless you're trying to assist someone

[deep harness]

i need to see the prefix cmd tho

[mystic hound]

$help prefix

[humble sequoia]

How to change Ticket tool's prefix

The default prefix for ticket tool is $ and @Ticket Tool#4843 however that can be changed on the Dashboard under Server Configs -> Command Prefix.

NOTE that @Ticket Tool#4843 will always work as a prefix even if there is a custom prefix.

[cosmic oak]

ah, just make sure you dont keep on putting the command as you did use it twice.

[deep harness]

get a general text channel its simple

[tulip sail]

لا @cosmic oak

[cosmic oak]

ماذا تقصد بعد ذلك من فضلك وضح

[tulip sail]

Ok

[cosmic oak]

هل تتكلم اللغة الإنجليزية؟

[tulip sail]

No

[cosmic oak]

what is your problem?

(or ما هي مشكلتك)

[solid trail]

Tipsy hdp fracasado siempre haces lo mismo en el.l2 élite fuck mother estafador

[cosmic oak]

wow, sorry that this is unsupport related, but you have to thank @mystic hound (sorry for the ping) for the giveaways as they are massive!

[iron night]

Gave 1 Rep to Light (current: #2 - 221)

[cosmic oak]

also congrats on 1million servers!

[mystic hound]

oh none of it is mine, BattleEye funded all the giveaways, im just doing the announcements

[pulsar quartz]

ممكن احد يكولي شنو هو كود التكت؟

[cosmic oak]

ah ok, still great that you arranged it :)

[tulip sail]

Add support arabic

Wat

I don't have a subscription @cosmic oak

[copper owl]

what?

you do know arabic support exists right?

[pulsar quartz]

Hello can you help me by giving me the code for ticket

[cosmic oak]

do you not have premium?

[pulsar quartz]

🥲

[tulip sail]

Yes @tsc8w#0001 @tsc8w#0001

[pulsar quartz]

Is this a ticket code?

[tulip sail]

No

[pulsar quartz]

🙃🥲

[cosmic oak]

do gain a premium code you will have to buy premium or maybe win it from a giveaway, so please dont beg

[cosmic oak]

so what is the error?

[muted peak]

do you have to be a premium subscriber to participate in the giveaways?

[cosmic oak]

nope.

[tulip sail]

Wait

[muted peak]

where are the giveaways then?

[pulsar quartz]

Ok 🙃

[cosmic oak]

in #📣│server-news, above the message.

[pulsar quartz]

thanks for helping me🥰

[tulip sail]

I did not buy the bot and I have a rank premium subscriber

[cosmic oak]

no problem.

[cosmic oak]

ah, i see.

[cosmic oak]

@mystic hound i am not sure whether this is an error or not.

[half kernel]

You prob got access to a dashboard with premium

[copper owl]

first off please dont ping any of the support members in here

and second, it's all good

[viral hawk]

U also get it if ur a member of a server and you have Ticket Tool Pannel Access

[mystic hound]

you only need to have dashboard access to a server that has a premium subscription

[copper owl]

it's most likely this ^^

[cosmic oak]

sorry, my apolagies, i just that it could be an error.

[copper owl]

no worries, just letting you know for future reference

[pearl dragon]

just redeemed premium on a server, sadly can't run $pc with that slowmode in #🤖│bot-spam (and why is there no general chat) -- epic thx

[solid trail]

Tipsy le élite gm

Estafador

[viral hawk]

Question, If u get Ticket Tool Premium Does it mean i can Have it a number of servers Or just one server? And do i have to be the Owner Of the Server to have ticket tool premium in that server?

[solid trail]

L2elite

[half kernel]

Ran it for you

[cosmic oak]

it only means you get the role sadly.

[viral hawk]

F. Did u just ask for someone to give u panel access to a premium server :xdd:

[copper owl]

If you have questions about the $pc role, just check #🤖│bot-spam pins

Ive explained how you get the role there VIA the command

[viral hawk]

? its not about the command

[half kernel]

1 server per subscription

[copper owl]

it was directed in general, not you specifically

[viral hawk]

o oki

[viral hawk]

aw, so u would have to pay for it multiple times for diffrent servers?

[half kernel]

Correct

[viral hawk]

Dang, thats a lot of money 😂

[half kernel]

But after the first server i think it is $5 per server after

So 2 servers it would cost $11 i think

[viral hawk]

oh ok

Ty for tht :D

sush bot

[half kernel]

and the no gen chat is because this is a support server not a hangout etc, and as premium you do get one

[mystic hound]

@nova solar #📈│reviews message you only need premium for 2 giveaways

there's still nitro and premium to be won in #📣│server-news

[nova solar]

ok

where is going to giveaway begin?

[half kernel]

#📣│server-news

[nova solar]

ok

[half kernel]

there all in there

that normal users can use

[nova solar]

ok

[mystic hound]

they've already started

you need to scroll up just a bit to see it

[nova solar]

ok i saw

its no way that people with nitro or premium bot will vote for these giveaways

[atomic barn]

hey congrats on 1 mil tt servers!

[nova solar]

yea GJ

GJ = Good Job

[atomic barn]

well deserved!

[mystic hound]

thank you!

fun fact, we're a week or two late on the announcement, so there's close to 1.1 mil now

[cosmic oak]

wow, it just shows how quickly the bot really is growing.

[atomic barn]

^^

[copper owl]

onto 2 million 👀

[cosmic oak]

yup

[solid trail]

https://tenor.com/view/snoop-dogg-dancing-fun-funny-dance-dance-moves-gif-15455986

[obsidian night]

how can i migrate im locked in this expedition crap

[atomic barn]

$tts

[humble sequoia]

You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.
Please make sure to contact the appropriate support team.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

_ _

[dawn warren]

My discord account has been created 24 days ago

[cosmic oak]

in what context?

[cosmic oak]

im guessing that is for the giveaways?

[obsidian night]

account is locked ready to migrate cannot due to running expeditions during migration time

[dawn warren]

in the ad says they said you have to have the discord account with period of day mine is from the beginning of PC discord is very old

[cosmic oak]

is this to do with Ticket Tool?

[humble sequoia]

━━ moved to ticket ━━

[copper owl]

for RedBull

[cosmic oak]

okay 👍

[prime bridge]

Successful bans: 1
Unsuccessful bans: 0
Reason: ad
Moderator: @mystic hound

[copper owl]

😳

[echo night]

how to make your own text here?

[shut bolt]

Hey there

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Settings -> Panel Options -> Edit Panel Message

[shut bolt]

Check this :)

[echo night]

I understand this is only for premium?

[shut bolt]

You can edit the Embed Text with a character limit while having the free version

[echo night]

understood thanks

[shut bolt]

Sure