🆘│community-support

[craggy geyser]

There is no command for it. But you can set a blacklist role on the dashboard and anybody with that role can't create tickets

[humble sequoia]

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or reactions.

Selecting a blacklisted role

Go to your Dashboard -> Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Community Server
Ticket Tool - Bot Invite

https://docs.tickettool.xyz/en/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[fervent belfry]

$

$help

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[fervent belfry]

$help commands

[humble sequoia]

() = optional
[] = required

*================================== Ticket Commands ==================================*

_ _

`$add [User] (channel)`

Description: Adding additional users to a ticket
Aliases: none

`$remove [User] (channel)`

Description: Removing users from a ticket
Aliases: none

`$close`

Description: Closing tickets
Aliases: none

`$open`

Description: Opening closed tickets
Aliases: none

`$delete`

Description: Deleting tickets
Aliases: none

`$rename`

Description: Renaming tickets/channels
Aliases: none

`$transcript (send channel)`

Description: Creating transcripts
Aliases: none

`$new (user) (reason)`

Description: Creating tickets in a monitored channel (when command style is enabled)
Aliases: none

`$claim`

Description: Claiming tickets (when claim is enabled)
Aliases: "unclaim"

_ _

*================================== General Commands ==================================*

_ _

`$help (Help Options)`

Description: Help Command
Aliases: none

`$debug`

Description: Debuging issues with running Ticket Tool
Aliases: none

`$id (@role/@user/#channel/emoji)`

Description: Converting roles, users, channels and emojis to ID
Aliases: "getid"

`$permlevel`

Description: Checking permission level with Ticket Tool
Aliases: "level"

`$ping`

Description: Checking response time with discord api
Aliases: none

`$vote (link | unlink | redeem) (user)`

Description: Earn premium by voting on top.gg or Discord.boats
Aliases: "votes"

[copper owl]

@fervent belfry you can use these commands in your own server

So please dont flood this channel for help commands

[fervent belfry]

can you please tell me one thing?

[copper owl]

Depends on what the question is, go ahead

[fervent belfry]

How to add these ping?

@copper owl

[copper owl]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[copper owl]

there's no need to ping me, it's also against the rules so be careful with that

[fervent belfry]

Sorry

[copper owl]

this is how ^^

[fervent belfry]

What if no Role iss added

[copper owl]

then it wont ping

[fervent belfry]

So how to add role and enable mentions ?

[copper owl]

Follow this ^^

[fervent belfry]

I will be very thanksfull to you if you helped me

nope?

[copper owl]

to ping roles, follow the instructions here

it's all explained there

you need to write {@Role Name} in the Message Text, and replace Role Name with the actual name of the role

[jade topaz]

how to active the Premium?

[humble sequoia]

Redeeming premium

Redeeming premium on your server is really simple. Just head over to your Subscriptions Page. There you can select a server of your choice, which will get premium. You can change the server at any point.

[humble sequoia]

How to disable the premium bot

To disable the premium bot you will have to go to the Dashboard -> Server Configs -> Premium bot -> And on the right-hand side select the primary free bot in the drop down menu.

Premium features will still work on the normal bot.

TicketTool.xyz - Ticketing without clutter

[shut bolt]

Try out

[jade topaz]

اوك

[robust sandal]

Khaled ¹ᴷ

Okay

Arabic (ar) → English (en)

[jade topaz]

Still the same problem

[shut bolt]

Please give me the Server ID

[jade topaz]

Check your dm

[shut bolt]

I have them closed

You can send it here

A sec

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[shut bolt]

Invite the premium bot

You selected it

But didn't invite it

[jade topaz]

Ok I invite it

[shut bolt]

Now resend your panels, you can kick the primary bot

It should work then

[mossy prairie]

People keep saying I'm my server that they can't create a ticket because they need perm access. Why is this I can't seem to find the reason why?

[shut bolt]

Is the bot saying "you don't have permission to use this"?

[mossy prairie]

Ye

[safe ibex]

Hello

[shut bolt]

Check your blacklisted roles, users with one of those roles won't be able to use any button nor comand

[humble sequoia]

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or reactions.

Selecting a blacklisted role

Go to your Dashboard -> Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[shut bolt]

Hey

[celest silo]

Hi

@wicked scroll sorry for ping but is there any application for mod

[prime bridge]

Allen 5#5233 has been warned!
They were notified via dms.

[mystic hound]

Probably should consider reading the rules first, but anyway, staff applications are currently closed. When we need more staff they'll be announced in #📣│server-news

[gloomy turret]

Hello! How can I view the history of requests on my server?

[plain surge]

Can you elaborate on that? @gloomy turret

[gloomy turret]

I have your bot installed on my Discord server. And communication with me takes place through the ticket. About 5-7 days ago there was a ticket with very important information! But it was closed and removed. Can you find it in the archive?

[tiny minnow]

Hello what advantage can boosters have? Thank you

[tribal cedar]

If you have premium and save the transcripts of your tickets to a logging channel then you can find it otherwise no.

[tribal cedar]

Discord boosters? There isn't any here just the title

[plain surge]

The bot does not save anything in your tickets on its servers

The only way to preserve the messages in a ticket is to use the transcript feature, or to just not delete the channel

For the future you should enable Two steo ticket so that it isn't deleted once you close it

[gloomy turret]

Ok! Thank you!

[iron night]

Gave 1 Rep to D̸̞̉҉̢̩͠o͛ͫ̚m͈̕͜҉̘̱̟☆̞͈͠҉ͪ̈́͘҉̷̥̐ (current: #30 - 9)

[plain surge]

Go to Dashboard > Panel configs > Settings > general options > Two step ticket

And you can set a transcript channel for the transcript to be saved to here

$help transcript

[humble sequoia]

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

[plain surge]

You should also enable the Transcript button.
Go to Dashboard > Panel configs > Settings > button options > Transcript > Enable button

You can open a Demo ticket in #🎫│make-a-ticket to view all these buttons and features

@gloomy turret

[unique canopy]

I just need how to make it say like:"if you need help,open this"and you can open a ticket(in my own server)

I invited it

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

[plain surge]

After that check this

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Settings -> Panel Options -> Edit Panel Message

[plain surge]

Thanks @tribal cedar

[iron night]

Gave 1 Rep to Enigma (current: #14 - 79)

[plain surge]

[tribal cedar]

Np

[vestal owl]

Bruh pourquoi personne ne répond à mon ticket de rapport c'est sérieux

[shut bolt]

As we told you before, the report tickets are only available for 2 users which are truly busy

[vestal owl]

sa publicité dm en passant et j'ai été posté nsfw chose

[unique canopy]

On phone?

[vestal owl]

Yes

@unique canopy

[unique canopy]

Long af

[vestal owl]

quel est

Oops what is

[unique canopy]

?

[vestal owl]

What is long af

[jade topaz]

@gloomy jacinth

how do i

make the bot ping a role when someone opens a ticket

@wicked scroll

[vestal owl]

@jade topaz please don't ping support

[jade topaz]

i need help

[vestal owl]

So

Don't ping

[jade topaz]

make the bot ping a role when someone opens a ticket

how

[jade topaz]

ok

[vestal owl]

On the message you just out @Support role

Like tgat i think

[jade topaz]

what mesgs

[vestal owl]

Ok look

$help panel

[humble sequoia]

Creating a panel

To create a panel we are going to need to head over to the panel configs on the dashboard
Once at the dashboard we will need to click Create Panel
Enter a panel name (Fill in any optional settings you want)
Click Create Panel and your ready to get started with configuring your panel
An example of a creating a panel is shown below.

[vestal owl]

Look at that @jade topaz

[jade topaz]

but doesnt ping support

[vestal owl]

?

[jade topaz]

i want the bot to ping a role when a ticket is made

[vestal owl]

Have u created a panel @jade topaz

[jade topaz]

ya'

[gloomy jacinth]

Open a ticket if you need help

don't ping support team

[shut bolt]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[shut bolt]

@lethal magnet no worries bro :)

[jade topaz]

I cant see the bot

on the dashboard

for the server I want

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[shut bolt]

Check out this please

[jade topaz]

dope thank you!

[shut bolt]

Sure!

[jade topaz]

{@Support Role}

[humble sequoia]

() = optional
[] = required

*================================== Ticket Commands ==================================*

_ _

`$add [User] (channel)`

Description: Adding additional users to a ticket
Aliases: none

`$remove [User] (channel)`

Description: Removing users from a ticket
Aliases: none

`$close`

Description: Closing tickets
Aliases: none

`$open`

Description: Opening closed tickets
Aliases: none

`$delete`

Description: Deleting tickets
Aliases: none

`$rename`

Description: Renaming tickets/channels
Aliases: none

`$transcript (send channel)`

Description: Creating transcripts
Aliases: none

`$new (user) (reason)`

Description: Creating tickets in a monitored channel (when command style is enabled)
Aliases: none

`$claim`

Description: Claiming tickets (when claim is enabled)
Aliases: "unclaim"

_ _

*================================== General Commands ==================================*

_ _

`$help (Help Options)`

Description: Help Command
Aliases: none

`$debug`

Description: Debuging issues with running Ticket Tool
Aliases: none

`$id (@role/@user/#channel/emoji)`

Description: Converting roles, users, channels and emojis to ID
Aliases: "getid"

`$permlevel`

Description: Checking permission level with Ticket Tool
Aliases: "level"

`$ping`

Description: Checking response time with discord api
Aliases: none

`$vote (link | unlink | redeem) (user)`

Description: Earn premium by voting on top.gg or Discord.boats
Aliases: "votes"

[jade topaz]

What’s this ?

[potent scaffold]

If you try refreshing it should show what servers you have on it. If not try to log and relog it

[jade topaz]

Alright

It’s the sane

Same .. can you come to my server and check it ? @potent scaffold

[potent scaffold]

Ehhh... Normally Id be down but im handling something for a server i mod right now so i can't. Sorry

[humble sequoia]

-- moved to ticket --

[unreal elbow]

@jade topaz

press on the top right icon and log out

then log in again

it should show up now

[feral nexus]

@fervent scarab i need help with the ticket bot

i have it all setup but for some reason my members cant see it even who they are allowed to read the history and view channel

[unreal elbow]

but there is a ticket bot message yes?

[silk cave]

How do I make a ticket

[feral nexus]

da i set it up just now

da means yes in russian

[humble sequoia]

https://docs.tickettool.xyz

[unreal elbow]

@silk cave

[feral nexus]

@unreal elbow how come people are not able to see the ticket

[unreal elbow]

the ticket panel itself or the ticket they opened?

[feral nexus]

if u want u can join my server and take a look for yourself

just click the link in my bio and wait 3 secs and it directly take u to my sevrer

panel itself

[unreal elbow]

mhm

[feral nexus]

@unreal elbow never mind i just resent the ticket the first time i did it it didnt show but the 2nd time did

no need thxs for your help tho

[unreal elbow]

ok xD

[feral nexus]

appreciate it

@unreal elbow quick question

[unreal elbow]

da?

xD

[feral nexus]

u know how to set up pings reaction role XD

[unreal elbow]

yes

do {@role name}

but only in plain text, not in embeds

[feral nexus]

ok can u just show me in my server

[unreal elbow]

uh reaction role xD

i thought u mean ping people in tickets

[unreal elbow]

not rn

[feral nexus]

oh i mean reaction roles xd lol

i dont mean tickets

[feral nexus]

ight

[icy sleet]

Guys

I got banned for no reason what do i do

[vestal owl]

from what

[icy sleet]

From five m server

[humble sequoia]

You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.
Please make sure to contact the appropriate support team.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

_ _

[jade topaz]

Can somebody show me how it actually does give the opened ticket the person's name? This isn't working

[copper owl]

{user} would ping the user in the channel name, causing a string of numbers to be sent instead of their username (string of numbers would be their ID)

you need to use something like {ticker.user.name} to have their username be in the channelname

[jade topaz]

thanks!:D

[copper owl]

no problem

@jade topaz also just gave ya the premium role

[jade topaz]

[raven thorn]

Hallo

Can be a closed ticket channel can be saved or archived?

[copper owl]

transcript channel

$help transcript

[humble sequoia]

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

[copper owl]

click the transcript button once the ticket is closed, it saved the ticket in there, and youll be able to delete it

[raven thorn]

Ohhh, thanks thanks

[iron night]

Gave 1 Rep to Neptune (current: #1 - 325)

[copper owl]

anytime

[jade topaz]

Yooo

How do I put emojis in the panel embed

[cinder badge]

$invite

[humble sequoia]

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Community Server
Ticket Tool - Bot Invite

[tribal cedar]

Use the $Id command with the emoji after it

Then copy paste the code to your embedded

[humble sequoia]

https://tickettool.xyz/manage-servers

[rich adder]

hey, how do i enable command style tickets? the docs are not helpful because they don't tell me where i can enable the command

[unreal elbow]

$help commandstyle

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[shut bolt]

Hey there

Go into the Settings of the panel

And open the Command Style Tickets menu

Let me get a photo of it

And here you can enable the command

[rich adder]

thank you! that was really helpful

[shut bolt]

Sure!

[spice gust]

When I login in ticket tool website its shwing error

in docs

@shut bolt

[jade topaz]

Are you sure that's the right website?
https://tickettool.xyz/

[spice gust]

nope

$help setup

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[scenic plinth]

Don't ping random staff please. Use the link that was provided to you above. You tried the docs.

[spice gust]

ok sry

@pseudo glenhelp setup

[spice gust]

this bot docs

website

https://docs.tickettool.xyz/en/general/setup

[jade topaz]

https://docs.tickettool.xyz/en/home

[humble sequoia]

https://tickettool.xyz/manage-servers

[spice gust]

still same

[scenic plinth]

You keep trying to sign into the docs. Sign into this.

[spice gust]

k

[spice gust]

i got signed

ty

thanks @scenic plinth

[iron night]

Gave 1 Rep to Livi ツ (current: #5 - 167)

[shut bolt]

As Kenzie said, no pinging staff please

[spice gust]

Sry next time iw will not 🙂

[shut bolt]

No worries :)

Glad you could find it out

[spice gust]

yeah

[jade topaz]

@jade topaz use this channel for help.

https://docs.tickettool.xyz/en/dashboard/panel-configs/reaction-options

[marble lichen]

How can i invite @humble sequoia

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[shut bolt]

Use the link you find on the dashboard

[marble lichen]

How do i manage the premium ticket tool? I already have the normal stuff configurated , but i want to send messages w the premium bot

i already know, thx cm

[jade topaz]

$help

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[jade topaz]

$help faq

[humble sequoia]

====== FAQ ======

If a question interests you run the command to see the answer.

Q: What is the prefix and how do I change it?

A: $help prefix

Q: How do I let my support team see into a ticket?

A: $help support

Q: How do I make a ticket ping my support when it's created?

A: $help ping

Q: How do I set a transcript channel?

A: $help transcript

Q: How do I limit the number of tickets a user can create?

A: $help limit

Q: How do I set what category tickets are created in?

A: $help category

Q: How do I set what category tickets are moved to when closed?

A: $help closed

Q: How do I set a custom reaction?

A: $help reaction

Q: How do I set the permissions for the tickets?

A: $help perms

Q: How do I create a panel?

A: $help panel

Q: How do I get the panel in my discord?

A: $help send

Q: How do I add or remove users from a ticket?

A: $help add

Q: A panel of mine won't update with the new settings, How do I fix it?

A: $help update

Q: Ticket Tool isn't responding to my commands, How do I fix it?

A: $help offline

Q: How does the claim command work?

A: $help claim

[jade topaz]

$help setup

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[copper owl]

@jade topaz you can use these commands in your own server

so please refrain from using them here because it's just flooding the chat

[jade topaz]

Sure my bad

[jade topaz]

i need help

support team?

[vestal owl]

what with

[shut bolt]

Yeah

[jade topaz]

ticket tool does not auto delete the channel its creating

[vestal owl]

u press delete

...

[shut bolt]

There are two ways

Option 1

You delete the ticket

Option 2

You mark it to automatically delete when closed

[jade topaz]

yes how to do it?

[shut bolt]

Go into the dashboard

[humble sequoia]

https://tickettool.xyz/manage-servers

[shut bolt]

And then into Panel Configs

[jade topaz]

then?

[shut bolt]

Open the Settings of the panel

[jade topaz]

after that?

[shut bolt]

General Options

[jade topaz]

which option in that?

[shut bolt]

Mark as Two Step Ticket, that will make it to get deleted when closed

And Save

[jade topaz]

oh okay okay

thankyou so much <3

[shut bolt]

Sure!

[charred tartan]

السلام عليكم

[vestal owl]

أهلا

لا أستطيع التحدث باللغة العربية باستخدام مترجم جوجل هاها

[shut bolt]

@cosmic path español si tenemos acá :)

[cosmic path]

lols

lolis+

[digital lotus]

Is there a way to embed urls in the ticket underneath text?

[shut bolt]

$esticketmessage

[humble sequoia]

**Mensaje del Ticket**

El mensaje del Ticket es el primer mensaje enviado por el bot en un ticket nuevo. Para personalizarlo, diríjase a su Panel de Control → Panel Configs → Settings → Ticket Options → Edit Ticket Message.

[shut bolt]

You mean

Like the blue text?

That has an URL inside it?

[digital lotus]

Yes.

[shut bolt]

You can do that by including this on the embed text [Text you want to show](URL)

[digital lotus]

So like [Panel de Control]https://tickettool.xyz/manage-servers

[shut bolt]

It would be Panel de Control

[digital lotus]

Thank you.

[iron night]

Gave 1 Rep to Yareaj_ (current: #8 - 151)

[shut bolt]

Sure

[shut stirrup]

G

$Helo

$Help

[eager cargo]

May I help you with something?

[jade hinge]

can i make a two steps open ticket?
, like a confirm to open the ticket

[mystic hound]

It's a suggested feature, but not one that's currently available

[jade hinge]

what about create more than one button on the same panel

[craggy geyser]

It's a premium feature

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple buttons to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.

First, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 25 panels may be combined.

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[jade hinge]

aha ok

thanks guys for answering

[craggy geyser]

No worries. Anything else we can help with?

[jade hinge]

no thanks 🙂

[jade topaz]

Is there any Turkish support?

[plain surge]

We don't have Turkish support right now, no

But if you find it difficult to explain in English, you can write in Turkish and we use a translator to help you out with any problems you may be experiencing with the bot

[jade topaz]

So what do I do in this case?

[plain surge]

Open an English ticket in #🎫│make-a-ticket, and we will go over the problem you are having step by step

Or another language ticket that you may speak beside Turkish

[jade topaz]

Sorry, I can't explain in English. I can speak Turkish.

[jade topaz]

I can speak Turkish. I can not speak English.

[plain surge]

Alright, open an English ticket please @jade topaz

We will help you there

Go to #🎫│make-a-ticket and press on the button that says English

[jade topaz]

I guess you don't understand? I say I don't speak English.

[humble sequoia]

-- moved to ticket --

[craggy geyser]

$help claim

[humble sequoia]

How does the claim command work?

Ticket Tool claiming is a premium only command that allows your support team to claim tickets and have the ticket renamed, changed permissions or moved to another category

[craggy geyser]

On the dashboard there is a category in the panel config settings for claiming options

[supple flame]

How do I put the tickets in a category?

[craggy geyser]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[supple flame]

Ok ty

[iron night]

Gave 1 Rep to Swift (current: #4 - 202)

[craggy geyser]

Because you have premium

Claiming will stop working if you don't get it longer. And the premium role is semi automatic. It doesn't look at how you have premium

[novel helm]

hey what's the command for setting up that it pings mods when a ticket is opened ?

[plain surge]

There is no command, you do that through the Dashboard

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[plain surge]

@novel helm

[novel helm]

thanks for helping

[iron night]

Gave 1 Rep to D̸̞̉҉̢̩͠o͛ͫ̚m͈̕͜҉̘̱̟☆̞͈͠҉ͪ̈́͘҉̷̥̐ (current: #27 - 11)

[novel helm]

[plain surge]

No problem

[gentle pecan]

i cant find my server in ''servers'' for the dashboard

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[shut bolt]

Try this @gentle pecan

[gentle pecan]

thanks, it worked

[shut bolt]

Sure :)

[main jolt]

Bonjour j'aurais besoin d'aide pour ce bot

[obsidian mantle]

how do i stop users creating threads when ticket is closed?

[prime bridge]

ansioso123 has been silenced for 10m
Reason: Posting Discord Server Invites

ansioso123#5648 | 578625806348320780

[copper owl]

remove the permissions from the roles. Thread perms arent a thing yet in our dashboard

[obsidian mantle]

okay

[plain surge]

Bonjour, vous pouvez ouvrire un billet dans #🎫│make-a-ticket

Pour le support Français

[jade topaz]

Servers - (server not showing up? try relogging)

It looks like Ticket Tool isn't online or in any servers you have permission to access,Invite Ticket Toolor check it'sstatus

why does this occur to me and what should I do

[vestal owl]

where

@jade topaz

[shut bolt]

Hey there

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[shut bolt]

Try out this please

And let us know if works

[vestal owl]

?

he said why does it show up he didnt say it didnt show up

[shut bolt]

He's asking why it doesn't appear

And asks what to do

This is what to do

[vestal owl]

ik wgar to do

i thought he said why does this message show up

[jade topaz]

Thank you very much

[shut bolt]

Sure

[shut bolt]

"why does this occur to me and what should I do" causes, explained in the notes, how to solve it, relog

[vestal owl]

oh

[supple flame]

How do i make it so tickets go to a category

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[supple flame]

Oh nvm

[shut bolt]

Stonks

[plain surge]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[plain surge]

SMH channels loading

[supple flame]

How do i make which roles support team

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[shut bolt]

GG

[supple flame]

Oh well i figured it out

[shut bolt]

Yeap

[vestal owl]

Hola

Estoy aburrido

quieres charlar con alguien?

@shut bolt ¿Los comandos de las herramientas de tickets funcionan en un idioma diferente como $ayuda ?

[shut bolt]

Nop, de momento solo están para inglés

Algo me dice que estás usando traductor jajajaja

👀

[vestal owl]

no soy jaja

no estaría escribiendo tan rápido jaja

aunque estoy aburrido

[shut bolt]

Algo me dice que sí

[vestal owl]

quizás

bromas

no soy

Je peux aussi parler français donc

[shut bolt]

Je ne parle pas de francais

[vestal owl]

De vuelta al español entonces jaja

[shut bolt]

Si jajaja, francés sé muy poco

[vestal owl]

principalmente sé francés

[shut bolt]

Que bien

[vestal owl]

por eso solicité el equipo de soporte francés

pero me negaron :(

[shut bolt]

F

[vestal owl]

Jajaja

:idle:

[scenic spoke]

una pregunta como hago para crear para que una persona pueda abrir ticket

[shut bolt]

Holap

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

[shut bolt]

Aquí está la guía

Aún así

Está en inglés

Te ayudo con el paso a paso si quieres

[scenic spoke]

no

gracias por pasarme

[shut bolt]

Dalep

Me avisas cualquier duda

[scenic spoke]

perdon por habrir ticket no sabia

[shut bolt]

No te preocupes

[scenic spoke]

que era ticket

[sand sundial]

Can you increase the amount of tickets allowed per user? My server is set to 2. Hoping to have it set higher if possible

[shut bolt]

Hey

[humble sequoia]

Global Ticket Limit

Unlike the regular Ticket Limit, the global limit will limit the amount of tickets a user can create at the same time for ALL Panels. When a ticket is closed again, the limit resets for that user.

Note:

This is not a limit for how many tickets a user can open at all times or how many tickets you can have open on the server in total. This is just a limit per user for open tickets.

[shut bolt]

You can increase it globally

Or per panel

[sand sundial]

Mine is set to 500 on that setting. Is it because I still use the free bot and not the premium? I haven't been able to clear out all tickets yet

[shut bolt]

Oh, you mean the channel limit?

500 is the top amount of channels Discord allows

Is not a limit from our end

It's a Discord setting

[sand sundial]

Yeah. Our regular channel the ticket opens under only allows the user to have 2 open tickets. I want to increase that

[shut bolt]

If you want to increase the amount of tickets per user

[shut bolt]

Check this

If you want to have more than 500 channels, not possible

[ocean valley]

does anyone know how to make the ticket bot create a ticket in a category?

[shut bolt]

Hey there

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[shut bolt]

Assign a category in the Dashboard

[ocean valley]

thank you, im dumb

[shut bolt]

No worries, you are welcome

[jade topaz]

yo

[shut bolt]

Hey

[jade topaz]

how do I ping

[shut bolt]

Wait for a member

[jade topaz]

billing team?

[shut bolt]

They already received a ping

[jade topaz]

ohh

[shut bolt]

So no worries :)

[jade topaz]

Thanks

[shut bolt]

Sure

As soon as one of them sees the ticket the'll answer

[jade topaz]

bet

[shut bolt]

Btw

You payed with BTC right?

[jade topaz]

ye

my paypal acc just stopped working for some reason last second so ye

[shut bolt]

Send also the blockchain link in the ticket, that will make the process easier when a billing team member sees the ticket

[jade topaz]

how do I get the blockchain link

ill paste what i see in the billing ticket thing

[shut bolt]

Sure, thanks :)

[hot moat]

Not able to click and no one is able to make ticket

[jade topaz]

Not about this bot but how does that bot work in reviews can I get it orb

Or*

[jade topaz]

#🎫│make-a-ticket

[timid rivet]

I bought 1600 tickets for the nitro tap lottery. I'm new what should I do now please help…

“ Servers - (server not showing up? try relogging)
It looks like Ticket Tool isn't online or in any servers you have permission to access,Invite Ticket Toolor check it'sstatus. “” 🤔

Help me pleasee

[jade topaz]

???

[timid rivet]

I am a nitrofauce.nity.fr user. I bought 1600 tickets for the lottery and what should I do now? I don't know what to do can you help me?

[eager cargo]

$tts

[humble sequoia]

You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.
Please make sure to contact the appropriate support team.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

_ _

[leaden dune]

Hello

[timid rivet]

I bought 1600 tickets from nitrofaucet.nity.fr with satosihs, I don't know how to check

[eager cargo]

You're in the wrong place

[timid rivet]

The links brought me here☹️Do you know what should I do?

[mystic hound]

Which link?

[timid rivet]

nitrofaucet.nity.fr

you know ?

[mystic hound]

We don't work with them so I'm not sure why it would bring you here

There's a discord logo on that site, clicking on it will take you to their server.

[timid rivet]

thank you so much 🙏

[harsh nova]

Hello?

I have a question

The ticket bot isn’t working

I mean

How do I make it work in my server

[timid rivet]

which server ?

[harsh nova]

Nvm

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

[plain surge]

Please check the docs on how to setup Ticket Tool

[harsh nova]

I'm done

Pls don't disturb I'm sleeping

[daring flicker]

is something wrong with ticket tool? we have premium subscription. things were running smooth ever since but today we got this

does anybody have an idea on why this error is being displayed?

[jade topaz]

I do

It’s not active

[plain surge]

@daring flicker your subscription has ran out

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[jade topaz]

Oop

[plain surge]

You can buy a new subscription or switch to the free bot

[daring flicker]

ahhhh. i see. thanks for your support

[iron night]

Gave 1 Rep to D̸̞̉҉̢̩͠o͛ͫ̚m͈̕͜҉̘̱̟☆̞͈͠҉ͪ̈́͘҉̷̥̐ (current: #27 - 13)

[plain surge]

No problem

[daring flicker]

all good now. Thanks for your help!

[iron night]

@daring flicker :: You can't rep D̸̞̉҉̢̩͠o͛ͫ̚m͈̕͜҉̘̱̟☆̞͈͠҉ͪ̈́͘҉̷̥̐#5201 for 51 minutes and 31 seconds. Try coming back later?

[plain surge]

Good to hear 👍

[jade topaz]

How do I setup tickets like #🎫│make-a-ticket

[shut bolt]

Hey there

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

[shut bolt]

For setting the bot check this

If you want to make a panel with more than one button

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[jade topaz]

Ahhh okay.

[shut bolt]

And this is how to do a multipanel, part of our premium subscription

[jade topaz]

Premium only?

[shut bolt]

Yeap

[jade topaz]

How do you get a bot to do this?

[shut bolt]

Check YAGPDB's documentation

It's an external bot we use here

[jade topaz]

Oh okay

[robust sandal]

! 𝐑𝐋 | ༺༽Ø🇲Ā🇷༼༻

Can I have a server control link?

Arabic (ar) → English (en)

[humble sequoia]

https://tickettool.xyz/manage-servers

[jade topaz]

They don’t help at all

[copper owl]

check their support server

[jade topaz]

They don’t help at all.

[copper owl]

it's a support server..?

just checked the support server and he gave you the solution

[jade topaz]

A long code

[dawn warren]

@prime bridge

[jade topaz]

Why i cant send my panel

[unreal elbow]

go to the channel ticket tool should send the panel into and set the perms for the bot to „send messages, read message history, view channel“ to true

@jade topaz

[hushed ibex]

How do i make it so that when i open tickets they dont open in a different area

[plain surge]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[plain surge]

Select a category for new tickets to open under

[harsh nova]

Hi?

Does anyone know the link to the welcome bot support

Hold up nvm

[lofty cipher]

For the category closed, it's the category that closed tickets that haven't been permanently deleted show up in, right?

[eager cargo]

Yes

[lofty cipher]

Alrighty, and another question:

If one user creates 2 tickets, and another user creates 2 tickets immediately after... are they able to see each other's tickets? Or is it all anonymous and tied to specific users, the tickets that one specific user opened are only seen by them and the people who address the tickets until they are closed?

[eager cargo]

Its anonymous by default unless you changes something in the permission options for @.everyone on the dashboard

e,g allowing read message perm for @.everyone role

would give everyone access in the server to the ticket

[lofty cipher]

Gotcha, thanks!

[eager cargo]

yep

[astral fractal]

Buenas cómo creo wite list

[digital lotus]

How to tag a specific user in ticket message? There is option to tag only the role with {@role}

[thick storm]

Hello, I have problems with your bot
when the ticket opens there are no messages
what's on the regular is on the premium

[humble sequoia]

-- moved to ticket --

[copper owl]

use <@ID>

replace ID with the users ID

[thick storm]

So that's the thing that I edited it 10 times nothing has changed

[digital lotus]

Thanks.

[iron night]

Gave 1 Rep to Neptune (current: #1 - 330)

[copper owl]

Anytime

[wintry saddle]

Bot dead? It's not responding when I click on emoji

[copper owl]

no it isnt dead

[humble sequoia]

Pong! Latency is 304ms. API Latency is 79ms [-]

[uncut hedge]

How to fix this

@copper owl

[plain surge]

Please don't ping Support

[uncut hedge]

OK sorry

[plain surge]

And please send your server ID

[urban garnet]

How do i create a panel

HOW I FIX ?

[plain surge]

Fix what?

[uncut hedge]

896371057236250704

Dom

[urban garnet]

Do not let create a panel that interferes

[plain surge]

@uncut hedge please make sure that the bot has Send messages permission in that channel

[uncut hedge]

Bot having admin bro

[plain surge]

@uncut hedge which bot do you have invited on your server?

@urban garnet you are on the wrong website

[urban garnet]

How do i create a panel?

[plain surge]

https://tickettool.xyz/manage-servers

This is the correct website

[uncut hedge]

Ticket tool bot yeeh same website

[plain surge]

Send a screenshot with the bot in members tab please

[urban garnet]

It does not show my server there

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[plain surge]

Try relogging

[urban garnet]

TNX

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[uncut hedge]

What msg deleted

[plain surge]

Make sure to select the free bot here

[uncut hedge]

Where to select bro

[plain surge]

Follow the instructions above, it tells you where

[uncut hedge]

OK

But that's premium

[plain surge]

Make sure the Free bot is the one selected, not the Premium

[uncut hedge]

OK

It means I have to invite premium also

[plain surge]

No you don't have to.
Just send a screenshot of what you see on the Dashboard in that section please

Any updates? @uncut hedge

[uncut hedge]

Done problem fix

Thanks

[plain surge]

No problem 👍

[jade topaz]

Hy

[prime bridge]

Successful bans: 1
Unsuccessful bans: 0
Reason: scam
Moderator: @mystic hound

[jade topaz]

لا اريد ان يري احد التكت وهو ليس اداري

[robust sandal]

༄𝑷𝑨𝑩𝑳𝑶シ

I don't want anyone to see the tectonics, and it's not administrative.

Arabic (ar) → English (en)

[humble sequoia]

-- moved to ticket --

[dusky depot]

hello, i can't seem to make it where only certain people can see an opened ticket. i don't use the everyone role because i have a verification role set up. how can i fix this issue? everyone with the verified role can see the ticket instead of those added to it/those who opened it/my staff team

[copper owl]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[copper owl]

make sure your member role isnt set as a support role

if there's nothing wrong here

$kv

[humble sequoia]

How to hide tickets from everyone

Head over to your Dashboard -> Panel Configs -> Settings --> General Options -> Edit Everyone Roles Opened Permissions

NOTE that @everyone can type aswell if it has permissions to send messages

[copper owl]

check this

[dusky depot]

okay, thank you so much!

all of my settings are correct, i'm not sure what i'm doing wrong ;-;

[copper owl]

ill open a ticket for you

[humble sequoia]

-- moved to ticket --

[dusky depot]

hii one more question! how do i set it up so it pings a role when a ticket is opened? i did it before but i can’t remember how and i’ve been changing roles up a bit :)

[copper owl]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[dusky depot]

tysm again neptune! you’ve been so helpful today and i really appreciate you!

[copper owl]

Anytime

[civic dew]

هلو

كيف اصنع تكت

[robust sandal]

𝐖𝐈𝐙𝐀𝐑𝐃 • 𝐙𝐄𝐙𝐎ᴿᴳ"C7 🇩🇪

How to make a tectonic

Arabic (ar) → English (en)

[tribal cedar]

$arabic

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[sinful wind]

Hey! How do I make it so once a ticket is closed it saves a transcript and deletes the ticket auto?

[shut bolt]

Hello there

[sinful wind]

Hey!

[shut bolt]

For making it save the transcript save automatically you should go into the Logging Options

https://i.imgur.com/FTpKLqB.png

[sinful wind]

Oh

Is there a way to auto delete ticket once it's closed?

[shut bolt]

Yesssss, sorry, I was going to answer to that I was looking for the photoo

[sinful wind]

Oh sorry!

[shut bolt]

No worries :)

You should go into General Options and mark as the Two Step Ticket this will make the tickets to get deleted when closed

https://i.imgur.com/K1Iap4q.png

[sinful wind]

Alright thanks!

[shut bolt]

Sure! You are welcome :)

[sinful wind]

Thanks @shut bolt (Bot said to mention) (Sorry for ping)

[iron night]

Gave 1 Rep to Yareaj_ (current: #7 - 155)

[shut bolt]

No worries for the ping, I appreciate it a lot

[plucky monolith]

hello everyone i'm trying to figure out how to prevent the bot from making a new channel for each ticket

like would it be possible to create a thread ? under the support channel

[young flare]

How can I do log for the bot ?

What command should I use ?

[vestal owl]

Como estas todos

[young flare]

@eager cargo

[vestal owl]

Please don't ping staff @young flare

[atomic barn]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[atomic barn]

whoops

$help channel

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[atomic barn]

... nvm.

[fluid turret]

Can i see how many Tickets a user claimed?

[scenic plinth]

The bot doesn't tell you directly, nor does it keep track.

[rocky flare]

anyone know hwo to back up from one server to another

[unreal elbow]

$help backup

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[unreal elbow]

$help setup

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[unreal elbow]

$help commands

[humble sequoia]

() = optional
[] = required

*================================== Ticket Commands ==================================*

_ _

`$add [User] (channel)`

Description: Adding additional users to a ticket
Aliases: none

`$remove [User] (channel)`

Description: Removing users from a ticket
Aliases: none

`$close`

Description: Closing tickets
Aliases: none

`$open`

Description: Opening closed tickets
Aliases: none

`$delete`

Description: Deleting tickets
Aliases: none

`$rename`

Description: Renaming tickets/channels
Aliases: none

`$transcript (send channel)`

Description: Creating transcripts
Aliases: none

`$new (user) (reason)`

Description: Creating tickets in a monitored channel (when command style is enabled)
Aliases: none

`$claim`

Description: Claiming tickets (when claim is enabled)
Aliases: "unclaim"

_ _

*================================== General Commands ==================================*

_ _

`$help (Help Options)`

Description: Help Command
Aliases: none

`$debug`

Description: Debuging issues with running Ticket Tool
Aliases: none

`$id (@role/@user/#channel/emoji)`

Description: Converting roles, users, channels and emojis to ID
Aliases: "getid"

`$permlevel`

Description: Checking permission level with Ticket Tool
Aliases: "level"

`$ping`

Description: Checking response time with discord api
Aliases: none

`$vote (link | unlink | redeem) (user)`

Description: Earn premium by voting on top.gg or Discord.boats
Aliases: "votes"

Config Backup & Restore (Server Owner Only)

Backup and Restore allows you to transfer your premium status, panels, tags, and all settings to a new server.
You can also use it to keep a backup of your settings incase you need to suddenly move servers. We suggest you keep this backup key somewhere safe, incase your server is deleted. You will want to copy the whole key.

First, go to your dashboard, then Server Configs and generate a new backup key by pressing the green button. Now, a key should be generated in the box above. You may need to refresh the page to see this.
Once you have your backup key, navigate to the same page on the new server. Copy the key on the second field.
Now you can choose what you want to copy. Finally, press the green “Restore Configs” button.

[unreal elbow]

@rocky flare

[rocky flare]

ty

what do i do to fix this...

the bot has all the permissions.

[rocky flare]

anyone?

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[unreal elbow]

i know people do not like this solution, but as tickettool is a trustworthy bot, just give its role the „administrator“ permission in server settings.

[prime bridge]

IchBinCool has been silenced for 10m
Reason: Posting Discord Server Invites

IchBinCool#2692 | 906845661717209129

[forest otter]

where can you find premium codes

[jade topaz]

Pls

[copper owl]

@jade topaz don't advertise your own server

[jade topaz]

Ok

I need members

[copper owl]

Okay, but don't advertise your server here

[jade topaz]

Know you server where I can do it

[copper owl]

Nope

[jade topaz]

:((

Can you mute me for 30 seconds @copper owl

[copper owl]

no

[jade topaz]

Why

[copper owl]

1. Im a support member not a moderator

2. there's no reason to ask for a mute

[jade topaz]

I need mute

I must be still

Schwabbel dabbel

[forest otter]

how do you get premium codes

[copper owl]

The only way to get a premium code is either a giveaway or voting

also don't ping support members in here, thank you

[forest otter]

okay

where is the giveaway channel

????

[copper owl]

we don't have giveaways active right now

[mystic hound]

You could also buy it

[torpid cloak]

ليه مايستوي التكت

[robust sandal]

الفخامه الشمري 🇩🇪

Warum kochen Sie nicht die Tektonik?

Arabic (ar) → German (de)

[robust sandal]

الفخامه الشمري 🇩🇪

Why don't you cook the tectonics?

Arabic (ar) → English (en)

[robust sandal]

الفخامه الشمري 🇩🇪

Pourquoi ne cuisinez-vous pas la tectonique?

Arabic (ar) → French (fr)

[unreal elbow]

[jade topaz]

🤣

[torpid cloak]

لاتسب

[jade topaz]

Super traduction 🤣

[unreal elbow]

doesn’t make sense in german or english

[robust sandal]

الفخامه الشمري 🇩🇪

N’insultez pas

Arabic (ar) → French (fr)

[unreal elbow]

oui oui xD

[robust sandal]

Onyx

n’a pas de sens en allemand ou en anglais

English (en) → French (fr)

[vocal swan]

Hi how I can do this ? In ticket tool

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[copper owl]

you need premium for this

[vocal swan]

Ok thanks

[iron night]

Gave 1 Rep to Neptune (current: #1 - 332)

[torpid briar]

Relouuu, alguém que entra no meu serve do DC? Pra mim ajuda pfvvvvvccvvvvvvv

[prime bridge]

kauanzin has been silenced for 10m
Reason: Posting Discord Server Invites

kauanzin#4543 | 887159833269272627

[jade topaz]

Guys

How do i make a ticket option?

[shut bolt]

Hello there

What do you mean by a ticket option?

[jade topaz]

Yea

So

Yk how u can make it say "make a ticket"

How i do that

[plain surge]

Check this documentation

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

[plain surge]

Or #573205317870157855 for a more basic setup

[shut bolt]

Thanks Dom

[shut bolt]

Thx

[iron night]

Gave 1 Rep to D̸̞̉҉̢̩͠o͛ͫ̚m͈̕͜҉̘̱̟☆̞͈͠҉ͪ̈́͘҉̷̥̐ (current: #26 - 15)

[blazing yoke]

Hi, how to add 4 categories in panel? I fogoted :Dd

[charred tartan]

you nead premume

[blazing yoke]

I have premium.

[jovial burrow]

!Unlink

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple buttons to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.

First, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 25 panels may be combined.

[scenic plinth]

^

[blazing yoke]

Thanks!

[wispy summit]

Hallo ich habe den bot nu auf mein server aber irgendwie gehen keine Befehle wie /Ticket oder so

[robust sandal]

WOB1BuftiCrafti

Hi I have the bot nu on my server but somehow no commands like /Ticket or so go

German (de) → English (en)

[plain surge]

/de please open a ticket for German support in the channel mentioned below

[robust sandal]

Bitte öffnen Sie ein Ticket für den deutschen Support in dem unten genannten Kanal

English (en) → German (de)

[plain surge]

@wispy summit #🎫│make-a-ticket

[wispy summit]

/de

[robust sandal]

Error while running `de`

message is a required argument that is missing.

[humble sequoia]

-- moved to ticket --

[scenic igloo]

I cant config the server, i have administator perms

):

[median wigeon]

Hi cant you add the bot to the server or what is specific your problem?

[twin lichen]

hey

tickets keep going over app info, what’s the fix

[median wigeon]

I think that is something discord related and normal for channels moving to a category, than that ends on the highest position in the category

[young flare]

How can I change a channel to a log for this bot?
What command should I use?

[median wigeon]

You can change the channel for the log on the dashboard

[young flare]

How

[shut summit]

Hi, how can I make a channel mention via # in the ticket text?

[median wigeon]

Dashboard --> Panel Configs --> Settings --> Logging

[young flare]

Thanks

[iron night]

Gave 1 Rep to Rickerd (current: #23 - 24)

[median wigeon]

Hi,

For changing it, please go to ticket settings, change the text in it with {#channelname} and than save it. I think this is a premium feauture

[plain surge]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[plain surge]

instead of {@support} change it to <#ChannelID>

$idcommand

[humble sequoia]

How do I get the ID of Roles/Channels/Emojis?

Ticket Tool has a useful command that helps you get the ID of various things like channels, roles, emojis and your server.

Just use the command $id <#channel/@role/:emoji:>. Now copy everything, including the brackets <...>, to your dashboard (or wherever you want it)
If you want the server ID, just use $id.

[plain surge]

use this to find the channel ID

[shut summit]

thx

[plain surge]

no problem

[twin lichen]

@plain surge

hey

[plain surge]

Please don't ping support, Rule 4 #546557408902905896

[twin lichen]

sorry, anyways my tickets arent going in order, whats the fix

[plain surge]

wdym not in order? the count in the ticket name?

[twin lichen]

YE

[ripe palm]

@shut bolt @eager cargo

[shut bolt]

Thanks

[shut bolt]

Thx

[iron night]

Gave 1 Rep to Meeler (current: #68 - 1)

[ripe palm]

It’s in multiple channels

[shut bolt]

I can't delete it in #📈│reviews we must wait for a mod

[ripe palm]

Ah alright, thanks for the quick deletion

[shut bolt]

Thanks for the ping

[twin lichen]

so is there a fix to that

[plain surge]

Can you send a screenshot of what you are saying, how are ticket names not going in order?

@twin lichen

[twin lichen]

https://i.imgur.com/L0Jebso.png

[plain surge]

The ticket count got reset, just head to the Dashboard > Panel configs > Settings > general options
And change the count to the number you want. In your case to be back to the correct order the count will need to be 89 @twin lichen

[jade topaz]

Hello, I cant seem to figure out how to get my tickets to generate in the Category I created for them. They automatically move to the top of my channel list.

The directions on the app dashboard says I it was optional, which I would like to do. But there wasn’t really an idea of how to get them to stay in the category.

how do i make other roles see the tickets?

[jagged prism]

how do i make it ping certain roles when someone opens a ticket?

[jade topaz]

@jade topaz, when you are setting up your panel, there is an option to add what roles you want to see the tickets. Its like, panel settings or something

[jade topaz]

oh ok i see it

thank you

thanks @jade topaz

[iron night]

Gave 1 Rep to PresidentSnow_ (current: #68 - 1)

[jade topaz]

[jagged prism]

how do i make it ping certain roles when someone opens a ticket?

anyone know?

[scenic plinth]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[scenic plinth]

@jagged prism^

[jagged prism]

ty

[jagged prism]

uh

[acoustic swift]

Can someone send me link of dashboard

[wintry notch]

so an someone just give me a quick thing on how when a member opens a ticket on how to make it so the bot names the ticket the person who opened it, i got mostly everything else but when a ticket is opened it just get a number but id like it to have to persons name

[desert summit]

Here u can name it and i will send also the variables

$variables

[humble sequoia]

Supported Variables

{server.id} --> ID of the Server

[#🆘│community-support](/guild/509192800865353738/channel/776680605517742090/) = <#channel> --> Channel link of the current channel
{channel.name} --> Name of the current channel
{channel.id} --> ID of the current channel

{author} = <@user> --> Mention of the user triggering this message
{author.name} --> Name of the user triggering this message
{author.id} --> ID of the user triggering this message
{author.nickname} --> Nickname of the user triggering this message
{author.icon} --> Direct Url of the profile picture of the user triggering this message
{author.tag} --> 4 digit tag (discriminator) of the user triggering this message
{author.full} --> username + 4 digit discriminator of the user triggering this message

{panel.count} --> The current count number of the panel (Tickets only)
{panel.name} --> The name of the panel (Tickets Only)
{panel.ticketLimit} --> The current limit of the panel (Ticket Only)

{ticket} = <#channel> --> Channel mention of the ticket
{ticket.id} --> Channel ID of the ticket

{ticket.user} = <@user> --> User mention of the ticket user
{ticket.user.name} --> Name of the ticket user
{ticket.user.id} --> User ID of the ticket user
{ticket.user.nickname} --> Nickname of the ticket user
{ticket.user.icon} --> Direct Url of the profile picture of the ticket user
{ticket.user.tag} --> Tag / Discriminator of the ticket user
{ticket.user.full} --> Username + Discirimator of the ticket user```
Roles can be either
{@role name} or {role ID}

[desert summit]

Try {roleid}

[humble sequoia]

https://tickettool.xyz/manage-servers

[jagged prism]

okay ty

[iron night]

Gave 1 Rep to Ymaster2000 (current: #24 - 17)

[desert summit]

@acoustic swift

[acoustic swift]

Yes

[acoustic swift]

Oh thanks :)

[scenic plinth]

Without the brackets {}

You can alternatively use <@&roleid>, just use the command $id @mentionrolehere to find the ID.

Sorry I didn't realize it was answered!

[jagged prism]

oh alr np

[acoustic swift]

$Links

[jagged prism]

how do we make it so that tickets are opened in a certain category?

like whenever i open a ticket, the ticket will appear in this category

[mystic hound]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[wintry stratus]

Can I set a closed ticket to be stored directly in a specific channel? 🙂

[copper owl]

can you elaborate?

do you want the transcript to be stored, or the channel itself stored in a category?

[wintry stratus]

yes, a moment please. my english is not the best I´ll need a moment

[copper owl]

take as much time as you need

[wintry stratus]

Can I set that tickets that are closed are logged directly in a specific channel without having to delete the ticket beforehand? (i hope u understand what i mean)

[copper owl]

you can

$help transcript

[humble sequoia]

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

[copper owl]

so when you close a ticket, 3 buttons should pop up.
Transcript
Open
Delete

[copper owl]

before you delete, press the transcript button and a log of the whole ticket would be saved in the channel you set in this box

[wintry stratus]

okay thank you very much. I can't bypass the step with the options (close, delete, log) can I?

[iron night]

Gave 1 Rep to Neptune (current: #1 - 335)

[copper owl]

with premium you can, without you wont be able to.

You have to follow the steps,
Close -> transcript -> delete

[wintry stratus]

Thank you!

[iron night]

@wintry stratus :: You can't rep Neptune#6814 for 49 minutes and 33 seconds. Try coming back later?

[wispy apex]

Hello. Is it possible to enable slowmode for the ticket channels? With that I mean automatically, not by going in and changing it after it's been made

[copper owl]

not yet

not sure if it's planned either

[unreal elbow]

maybe with using tickettool and a mod bot

[wispy apex]

Alright thank you

[wispy apex]

Oh Do you have any examples in mind?

[unreal elbow]

but idk what bots can automate slowmode

like mee6‘ !slowmode command
but automatic

@unreal elbow ^^

[wispy apex]

Alright cool, thanks @copper owl and @unreal elbow

[iron night]

Gave 1 Rep to Neptune (current: #1 - 336)

[wispy apex]

Oh lol

[unreal elbow]

[wispy apex]

Thanks @unreal elbow

[iron night]

Error: You're still on cooldown

[unreal elbow]

xD

[wispy apex]

Thanks @unreal elbow ?

[iron night]

@wispy apex :: You can't rep Onyx#4321 for 59 minutes and 30 seconds. Try coming back later?

[wispy apex]

Oh jeez

[unreal elbow]

u kidding me

[wispy apex]

Thanks again @unreal elbow

[iron night]

Gave 1 Rep to Onyx (current: #46 - 3)

[warped ibex]

why doesnt my ticket tool bot respond to the commands i place in channels

[unreal elbow]

does it have the right to view the channel and send messages?

[warped ibex]

yes

[unreal elbow]

@warped ibex all commands enabled?

or to what commands doesn’t he respond?

[warped ibex]

it is telling me to $debug my channel

[unreal elbow]

try

[warped ibex]

i did it did nothing

[unreal elbow]

what command doesn’t work?

[warped ibex]

.$debug

[unreal elbow]

no i mean the original problem

[warped ibex]

when i try to send the panel to its channel it says there is an error run$debug to find what the error is

[unreal elbow]

ok

wait

tried logging out and in again within the website?

[warped ibex]

yes

i will try again

[unreal elbow]

tried giving the ticket tool role admin perm in server settings?

[warped ibex]

i gave it all perms

[unreal elbow]

mhm

can’t help u out then

already tried to send it into another channel? @warped ibex

[warped ibex]

ima try

nope same thing i guess i will just use a different bot

sucks

[unreal elbow]

try creating another panel

and sending that

just open a #🎫│make-a-ticket if that doesn’t work
seems to be a bigger problem
and as u pay for the premium version…

[mystic hound]

probably had the wrong bot selected, they left though

[unreal elbow]

yea

[copper owl]

Man. if they were only a few mins more patient

[unreal elbow]

yea…

[unreal elbow]

he actually was a premium subscriber

[dawn warren]

Olá como eu configuro os tickets para traduzir

[robust sandal]

AITA MODS SPDM

Hello as I set up tickets to translate

Portuguese (Brazil) (pt) → English (en)

[mystic hound]

If only they made a ticket

[copper owl]

Sometimes it feels like people only see this channel as a support channel

and completely forget to check #🎫│make-a-ticket LMAO

/pt do you need help with the setup for tickets?

[robust sandal]

você precisa de ajuda com a configuração de ingressos?

English (en) → Portuguese (Brazil) (pt)

[copper owl]

@dawn warren

[dawn warren]

/en como eu configuro o ticket para traduzir as mensagens do ticket

/en como eu configuro o ticket para traduzir as mensagens do ticket

[robust sandal]

as I configure the ticket to translate the ticket messages

Portuguese (Brazil) (pt) → English (en)

[copper owl]

ah

i gotchu

too bad there isn't a tag it seems

/pt you can contact the Portuguese support team in #🎫│make-a-ticket, I won't be able to help you efficiently as I dont speak the language

[robust sandal]

você pode entrar em contato com a equipe de suporte português em #🎫│make-a-ticket, eu não vou ser capaz de ajudá-lo eficientemente como eu não falo o idioma

English (en) → Portuguese (Brazil) (pt)

[uneven egret]

So I got globally banned for no reason should I make a ticket or no

[mystic hound]

You were told in a ticket already that we're not the right support team to contact

[meager bloom]

How do I add #createaticket in my server

[woven portal]

Hey guys, was just wondering if tickets close or are archived after 24 hours of inactivity?

[humble sequoia]

Automation disabled

There's currently no ETA for when automation will be enabled again. The issue that's caused it to be disabled, us hitting rate limits, is tied to the increased load on Discord's servers. The situation's currently unpredictable, which makes it so we can't give you a fixed time.

[copper owl]

not a thing anymore

[woven portal]

ok perfect, so i can keep them open for like a week with no issues?

[copper owl]

you can keep them open for years with no issue

as long as no one uses the close command or deletes it manually

[woven portal]

ok perfect, thank you so much :))

[copper owl]

tickets are basically like any other discord channel and will act like such except the ticket tool settings you enforce on them

np

[native trail]

i sometimes get the error permissions requiered when i want to add people to ticket but sometimes it works

[copper owl]

make sure the bot has all the necessary permissions in the category permissions

[native trail]

as is said sometimes it works and sometimes it doesnt

in tickets created w the same pannel and users with the same role

[jade topaz]

Is the bot okay rn 😭

None of my commands are working

Oop it worked after 5 minutes of running $delete LMAO nvm

[old kayak]

oh

[radiant moss]

Seems to be having some issues with higher latency. Hmm

[jade topaz]

Prob just normal latency, should fix itself if anything

just was taking like 5 minutes

Ye seems to have fixed itself, all good, Ty for help

[nova tide]

hello

i want to ask

what scripting lang do i need to read the transcripts

[plain surge]

You don't need any scripting languages, just clicking on the transcript link will open it

[nova tide]

but i cant scroll through it unless its installed

why is that?

[unreal elbow]

just open the link "direct transcript"
it is below the file

[feral kelp]

كيف أعمل عندما افتح تكت الرسالة الي تجي تمنشن رتبة الإدارة

[robust sandal]

MZDZ

How can I do 4 when I open the message that comes to the rank of management

Arabic (ar) → English (en)

[scenic plinth]

$articketmessage

[humble sequoia]

رسالة التذكرة

رسالة التذكرة هي أول رسالة يرسلها البوت في تذكرة جديدة
لتعديلها اذهب الي
Dashboard -> Panel Configs -> Settings -> Ticket Options -> Edit Ticket Message

[nova tide]

oh it worked like that thanks

[iron night]

Gave 1 Rep to Onyx (current: #44 - 4)

[nova tide]

روح موقع البوت انزل لكنترول بانل control panel
اختار التكت اللي عايز تعدله و روح على ticket embed settings
خلي البوت يمنشن الرول بالايدي في مكان الرسساله
<@& ايدي الرول>

[humble sequoia]

-- moved to ticket --

[feral kelp]

شكرااا

[minor iris]

ن

[plain surge]

من فضلك لا تمنشن الدعم. اذا كنت تريد مساعة فقط ارسل سؤالك @jade topaz

البوت الآن عم يرسترت من اجل تجديد بعض الاشياء

[daring terrace]

كم بياخد وقت لو سمحت

[fervent grove]

when will the bot start working?

[plain surge]

سوف يعود اونلاين خلال دقائق

[forest laurel]

Bot down, right?

[fervent grove]

when will the bot start working?

[daring terrace]

يعني هو برسترت مع الموقع؟

[plain surge]

The bot @pseudo glen is currently having a scheduled restart, it will be back up shortly

[solid stream]

under 40 minutes

[daring terrace]

omg

ok he back again

[solid stream]

depending on the shard it could be any second

[tall tiger]

;-; this is sad

[neon hound]

in the middle, disagree, the ticket ticket tool fell for me as I came here, you will, right

[jade topaz]

inschallah it’s 25min long

Is it back up yet? I just added it to my server only to find out you’re having maintenance lmao

[plain surge]

You can track the progress of the restart through the link in #📣│bot-news